I've just joined this place and my manager is very uncooperative and not willing to communicate at all..?
826610
I call this bullying, especially the bits about not giving you your work and shouting at you in front of other people.  Is there a personnel department or union you can see about this?  If not, I suggest you look for another job before you get symptoms of stress.
568401
Run like crazy.  This chick sounds nutty.  She's obviously posessive and has no reason to be.  It can only get worse.  Get away while you can.  If she will not do as you ask her to at work, have her fired, it is not her job to censor your calls.
524162
For the first month at least, unless your boss specifically instructs you otherwise, I would aim to be as non assertive as possible.  \n\nI'm not saying let yourself get run over, abused, or pushed in the wrong direction.  But don't come in trying to overhaul and change everything, acting like you have all the answers.  Learn the current way of doing things, and the current culture.  Get to know the style of your boss, and the styles of your co-workers.  \n\nA second idea is to touch base with your boss at least twice a day, giving him or her 30 second updates on what you are doing, how it is going, etc.  Tell him or her about how you handled some event, phone call, or transaction that happened, even something which seems fairly routine.  This will show the boss you care, and also give your boss an opportunity to redirect you if you unintentionally happen to be doing something wrong.
730028
Yes, you can exchange it. She is probably a new employee. I would go back there and either speak with another Customer service rep or go and talk to the manager about this. This is not acceptable.
760412
fourbytwo pretty much nailed it! I was a new team leader to my brand new team of 10 contact centre advisers and was terrified!! but 3 years later I have all the same staff (very unusual in contact centre!) by not doing the 'do as I say, not as I do' thing.. lead by example and always promote the positive and coach the negative. Offer alternatives,not just 'this is wrong - sort it'. Stay human  - you were once in their shoes.. how did you want to be managed? stay true to yourself and don't be a tw*t and you'll gain respect. Finally nobody does anything unless it suits them - point out how it would further their career to be seen to take the initiative, or at least ensure they get their performance related pay!!
451970
I sympathise with you. I have worked in places where people don't pull their weight and took liberties. \n\nIt's difficult when you are the new guy and if you went to your boss, it would look like you are telling tales out of school.\n\nI would wait a while, maybe mention it to the guy himself and after a while if things have not improved, see your line manager. \n\nA good manager should not let something like this happen anyway. You may be better off going to Human Resources. Good luck.
906251
If your manager has not filed any complaints on you,then he shouldn't allow this "fellow" employee to harass you with it. Maybe they ought to check out this fellow employee first. I would file a complaint with the manager on the "fellow employee" for harassment. Especially it I know I am innocent.
867896
Ask him once, if you get the attitude, ask your supervisor to get involved. You're not being a trouble maker, you're just trying to get the job done.
1066998
It sounds like you are being a scapegoat for some idiots mistakes.  If I was you, I would ask to to your Line Manager and express your concerns like why are these mistakes constantly occuring and you are taking the blame for them,  let your manager know that its getting down and you may have to consider leaving your job.\n\nA good manager should be approachable, understanding and willing to help you through this.  If the problem remains unsolved for say a month then leave.  No job is worth the grief.
328024
WOW. That woman sounds like she needs help. However, it sounds like she's got your boss snowed. My advice is to look for a different job. That's outrageous. You might go to your supervisor directly, without her, and explain that you are in this position. Explain that if something doesn't change, you will be forced to look for a new job, if you don't stroke out first. I am so sorry you are dealing with this and I hope this is just a bit of help to you. Good luck and blessings to you.
223604
I hope it is not your boss doing that. I once had a boss who would come into my closet, I mean office, and close the door, then proceed to rant and rave at me and tear my files apart and throw everything around, leaving a huge mess for me to clean up. I was scared to death of him.  That job lasted three months before I left, but it seemed like three years.\nIf it is a co-worker on the same or a lower level than you, can you go to your supervisor? That is not a good working environment, and could even be harmful to your health, mental and physical.  Until that person either receives the therapy so obviously needed, try to avoid confrontations, and see if you can get transferred to another area, or have your hours changed so you don't work the same shift as the nutcase.  Good luck with all that.  Take care of you and your safety first.
582446
Go to your Human recorses manager and fill for a grivence report on your boss. This could get him sacked and you a better job satisfaction.
919762
Efficient with a smile. Don't be overly friendly to compensate for your lack of efficiency...it makes it that much harder to be irritated with you for providing a less than par service...and then I'll feel bad when I have to complain to your manager. This will also deter people from complaining to the manager at all because the incompetent employee was "really really sweet"...and they will just accept mediocrity....continuing a cycle of bad service that goes unreported.
1175181
Just go right over the top of her. Have a group meeting with the owner and voice your concerns. Ask the owner if they will talk to the manager directly, or if you think that would run downhill to everyone else, see if the owner will 'stop in' once in a while or possibly pick up a short shift. Doing that would keep the manager in line a little better or maybe the owner would catch them in the act of whatever and you could notify the owner of repeat offenses. Also putting a customer feedback box or something would inform the owner of bad 'tude from your manager.
1175891
She probably has a manager.  I would contact the manager and ask through the manager.  Don't expect Liza to fly to your location if you are not in the New York City area.
779205
I used to work for a person like this.  You can prepare all the e-mails and action lists you want, but it's very difficult to get the person to read them and make decisions.\n\nMy recommendation is to try and schedule time with this person, AWAY from his desk (so you'll get his full attention) and let him know that the office help position needs to be replaced.  Try to give concrete examples of the times that projects have fallen through the cracks due to lack of support and project management.  We all know it's HIS lack of project management, but you might use the passive voice here to avoid offending him.\n\nNext you need to make up an action plan with him, on how he wishes to handle situations like that in the future. This way, you will not be blamed for mishandling things if you're following what you both agreed to.  Try to write up a summary of what you decide at this meeting (bulleted, keep it brief!) so you can refer to it later if necessary, and give him a copy.  Unfortunately, it is very unlikely this person will become organized in your lifetime, and if you can help bring a little structure and order to his office, he may appreciate you more than you know.  Just talk to him to find out how you can be a better employee.  This will guarantee your job, since you're showing a good "problem-solver" attitude instead of complaining.  Good luck with this, I know it's difficult to work in this environment!
1106789
sounds new to me. but people are changing the way they operate business. maybe u should consult a your manager about this sitaution