cocktail waitressing with annoying customers. what to do?
814750
Ignore them Sweety; if you wanna make money! You can tell 1 or 2, at most, that you can't there are others who need you also! You can also say, "these guys are bigger tippers!" You have to decide what's more important being waitress #1 or dollars! Good luck Sweety! I'm probably gonna regret saying this <shrug>\n\nhttp://www.willyblues.com/
34606
Well I used to waiter at this resturant, and this one night i had this party of 32 come in.  It was no biggey i thought cause i was used to dealing with large parties, but those bastards were just, well words can not describe what they were.  The meal started of like shit cause right off the bat the head lady tells me "you better not screw up our drinks cause you don't look to smart to me".  well i brushed that aside. I got all there drink orders and asked if they wanted any appetizers, the head lady say "what do you want to get rid of us that fast, geize go to a good resturant and you get a fucking moran and a speed demon, how about you do one thing at a time so you don't screw up like you're going to." owh for anyone who hasn't figured out i have a great memory for assholes and what they say.  So I bring them there drinks and there all right of course she give me a look of suprise and discused.  So i ask if they'd like any appetizers now they ordered at least 18 things and i brought them all out they were all right waited about 5 minutes or so and then asked them what they'd like to eat the bitch says to me with a full mouth "hows about a little time retart. he thinks he can just get us in and out again cause he got the drinks and food right. how about we tell you when were ready einstein."  well ten minutes pass she yells out you einstein were ready i take there orders bring them out there all right no problem, until six minutes later when the kids from the table start running around an throwing food.  I go over there and say something an she tells me to to back my moranic ass up there just kids for crying out loud.  so i get the manager to go say something the kids calm down and all is well for the most part.  I final get them around to dessert after about two hours of refilling drinks and dealing with her damn comments and the kids again and again, and the napkins I swear to this day they were eeating them cause i didn't see a damn one on the table.  well any ways they get dessert seh says nothing and after they're done she yells for the check calls me a slow retard cause it didn't obiously get it there fast enough i leave to go in the back real quick and when i come back there getting up and leaving.  I go to look at the check and she left the money sitting there.  the total was $568.98 she leave $569 no my reasturant didn't have the after 8 or 10 people tip is included rule so she gave me a 2 cent tip.  I'm not one to complain for tips but come on 32 people you got to be shitting me.  I went to the regester real quick got the 2 cents, found that bitch as she was walking out and said hey did you leave me this. she say " yah that's all a retart desevers." so i opened up her hand put the pennies in it and said well you obviously need it more then i do, walked away.  well i got fired that night, but it was weird why.  it wasn't cause of the way i talked to her, or the whole act in itself, it was because i touched her hand she was pissed that the help touched her hand.  that crazy bitch. so the was the rudest thing a stranger did to me, pissed me off and mad me loss my job, because seriously who the fuck would leave a 2 cent tip after ordering $568.98 dollars worth of food and someone bring it to you?
193764
All of the above has happened to me more than once; at restaurants I have complained to the managers and if they are just as bad as their staff, I inform them that I will be telling everyone that I know how bad they're place is and those people will tell they're friend and so on. I have left stores that ignore me, my hard earned money is better spent elsewhere. And if I feel like I am being followed I stop, turn and confront the person doing the following!
1160594
put up with whinging whinning customers...\n\nAs a support role, you'll be attending to customer queries & complaints.... and trust me, there will be more of the latter.....
767552
The easiest way to attack this problem is to put yourself in their shoes. How would you want to be told. In telling them you may find out there are things you do that annoy them. \nPick your battles. If it is something you can ignore or tune out then take that route. If it is something that is driving you mad. Share it with them. They may have done it for so long, it's habit and they don't realize there doing it.\n*Chewing food with their mouth open\n*Talking all through a TV show\n*Picking at their toes\nThese are some of my pet peeves. I on the other hand didn't get a very good reception when I shared these things with my man at the time. He took it as a personal attack, then turned around and pointed out my flaws. Hope you have better luck than I.
1126121
I had a similar problem in a french restaurant where I used to be hostess. I don't know if is because i live here in NY now, and people are little less sensitive with each other, I became like that when regards to this kind of BS.\nI am not Spanish, but I am Latin, and I can't stand that thing they do when they walk by a women and call them "mama or mamassita, wherever is". Once one of those Mexicans, started to few too fresh, and kept starring at me all the time...I knew I couldn't talk about that with the maitre d, because he wouldn't do nothing, plus, I learn from being a women, that we always have to put the limits, so I kept ignoring him, and a french friend told me she had already realized what he was doing and that was very uncomfortable ( in french, I speak french, so he couldn't understand), than, of course, he was just waiting for an opportunity to throw his crap on me....so was I. In a moment we got left alone, he approach me, and said: mama ( than I interrupted him, and even before he finishes his sentence, I said, first of all, you don't talk like that with me, now, what can I possible do for you?).\nHe and his silly friends, never even got close to me again.\nI think you should do something like that. Just say, something like that, or like Tom Cruse said during an interview with an Australian reporter that was upsetting him..."clean up your act".
572086
Drives me crazy!  They always seem to sit behind me, too.  \n\nI start with an anonymous "Sh."  Then I do a look and a "Sh."  Then I say something, which usually results in a nasty response and then they start kicking my seat.  \n\nI'm an old fart--I remember the days when there were actually ushers, and someone in charge you could go to to complain.
494330
I work in a sub shop at a major supermarket in Florida, one day I got this customer that came right up to me and started telling me what he wanted, while I was cleaning off the mess of the previous customer.I had politely asked him to wait until I was ready to give him my attention. He kept on telling me what he wanted.I raised my voice and asked him Sir I need to clean off this mess, could you possibly wait for a moment until I have this area cleaned. He got obnoxious and accused me of not wanting to make his "effing" sub so stormed off and told my manager that I was ignoring him. I told the manager that I was cleaning the counter top and it was only 2 seconds before I was done and I got written up for not "paying more attention to the customer" \nI wanted to choke the life out of that customer.\nwhenever he comes back I always tell someone else to deal with him because I will go off on him if I am forced to make his sandwich.
376784
It sounds like you have a micro manager who want her hands on everything that goes on in the office....\n\nA pleasant way is to call a meeting with her and explain to her that you have the experience and professionalism to deal with clients and it undermines your abilitity and confidence when she interupts....Not that she isn't helpful and infact you learned a great deal from her doing it but you would appreciate it if she gives you the chance to grow...\n\nThen, if she doesn't stop and interupts your conversation with a client just say out loud, not too loud but loud enough so that others would hear "Excuse me would you stop micromanaging and allow me to do my job?!
580314
In general, by not leaving a tip.  If the situation was so bad that I felt uncomfortable, I would go to the host/hostess and ask to speak to the manager.
208523
flat out tell them that your selling plenty, and there arent many, and you dont need to waste your time dealing with them if they think they can act like that, pack up your crap and start to go and let them know you will let their boss know that they had no interest in trying to do what was best for the company. then leave your card and tell them to call if they ever pull their head out of their caboose.then leave.
362607
Forget Proper! Go based on the quality of the procedure itself, and the temperment of the person that did it! \nI think there is too much put into what you are "supposed" to leave, that people in customer service, waitresses etc, forget their manners, just figure they are OWED that tip. Screw that!
285504
Have you ever had a job like that before? What experience do you have? How do you deal with unruly customers? How do you handle complaints?
837737
Ignore them and find something in life to take your attention from them. Like the saying of a vampire you have to invite them in so don't do that.
727885
you should tell them you don't appreciate them disrespecting you and especially in front of people if you keep letting them do it there not going to stop. until you let them know how you feel .your just being too nice and that's OK but you have feelings too . tell them to treat you like they want to be treated ,they shouldn't threaten your job either that's not very professional .she could lose her job also  and start taking your lunch i would just do my job and go home you dont need friends like them .
300777
I have never worked in a restaurant, but I once saw this woman being totally rude to the waitress from the moment she sat down.  She did things like snapping her fingers and pointing, blew smoke in her face on purpose, made all kinds of demands, and I saw the waitress "accidentally" trip and spill a tray full of water glasses on her.  I cracked up!
657949
Complaining like a gentleman or a lady definitely requires some tact:\n\n- If you have a complaint about the food, simply stop eating what you've been served. One of the most astounding things I witness in restaurants is customers eating most or all of their entree and THEN complaining about it to the owner. That is a quick way to look cheap and trashy, regardless of how well you are dressed or how much money you have. So, if you have a complaint about your entree, stop eating it immediately and quietly call a server over to your table (just like if you were going to ask for a fresh napkin or more water). Politely tell your server what is wrong with your entree (i.e. wrong order, not well-cooked, not fresh, found a foreign object, etc.). Remember not to be rude to the server, because most likely it is not his fault that your entree was a disaster. Ask him if he would please ask the chef to prepare you another meal. If the server comes back and states that the chef refuses your request, then pleasantly ask to speak to the manager.\n\n- If you have a complaint about the service and have been treated badly, do not speak to the server - just ask for the manager immediately. The best thing to remember, as usual, is to remain calm, collected, and understanding. A manager will NOT want to deal with an ill-tempered, angry customer and simply won't care if you never come back to his restaurant. However, if you remain patient and diplomatic, the manager will do his best (as a businessman) to make sure the problem is remedied so that he can retain a good customer who will continue to bring him business and tip his staff well. \n\n- If you have remained diplomatic, patient, and understanding but no one (not even the manager) will help you, it is in your best interest to quickly pay the bill and leave immediately. It is not completely inappropriate to tell the manager WHY you are leaving. You may calmly say to him, "I am leaving your establishment and I can guarantee you that I will not be returning. I will also recommend to my friens that they DO NOT go to your restaurant, because of how unfairly I was treated today. You have jeopardized your reputation and that is unfortunate."\n\nJust remember to keep your cool and act as much as a gentleman or lady as possible. If you remain collected, but firm, only the manager will look like a jerk for losing a good customer.