I want to know the specific job or work of an call center agent or a call center representative?
603711
Well it depends on ur process... cud be inbound customer care, inbound tech support, outbound sales or outbound collections.. if u want to know every thing then please add me.. my msn id is puneet_kakkar@hotmail.com
883225
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.\n\nA call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.\n\nA call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).\n\nMost major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.\n\nA call centre can be viewed, from an operational point of view, as a queueing network. The simplest call centre, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queueing theory is a branch of mathematics in which models of such queueing systems have been developed. These models, in turn, are used to support work force planning and management, for example by helping answer the following common staffing-question: given a service-level, as determined by management, what is the least number of telephone agents that is required to achieve it. (Prevalent examples of service levels are: at least 80% of the callers are answered within 20 seconds; or, no more that 3% of the customers hang-up, due to their impatience, before being served.)
906058
One of the ways I keep it straight is like this:\n\nLevel 1: The guy that answers the phone and is the first line of support for a user or network. This is typically an entry-level position.\n\nLevel 2: Covers the level 1 administrator and provides advanced support for issues the level 1 can't handle.\n\nLevel 3: Covers the level 2 administrator and handles the really complex problems that are too complicated or time consuming from the front line people to handle. Typically a senior level engineer.
536970
I'm assuming you want to contact someone specifically... so go to these websites and look up the person you want to call:
666567
I am a telemarketer, so i can tell you in detail about this. These days you can find telemarketers of two types.\n\n1) Callin from within the country, these telemarketers make a normal income like other jobs (approximately 2-4000$ s month)\n\n2) Calling from asian countries, these sort of telemarketing is called BPO (Business processing Outsourcing), these guys make pretty well in there countries but in American currency they get paid a very little amount like $300 a month or so.\n\nSome telemarketers work on commision basis, like for mortgage when you get a call and if you refinance with such company a telemarketer will get approximately $1000/loan closed.\n\nFor any other related queries feel free to write me at mohitmadaan@gmail.com
739298
Usually those jobs go hand in hand with call centers and will be located in one place. So if there are call centers near you find out which ones they are and what they do then see if they have that type of position offered. I will guess it will be slim to none being as that type of customer service still seems to be relatively new. Good Luck
827615
Call centers usually want someone with customer service experience and some computer or data entry skills.  Customer service experience can range from retail sales to banking and anything in between.  Call centers are usually looking for someone who can handle stress and pressure in a fast paced environment.
1045518
http://www.callcenterops.com/
194878
http://www.callcenterjobs.com/userViewJob.cfm?jid=8376&view=1&PowerID=75
1129330
look in your local telephone book
439303
In brief, He is a supervisor of Customer support coordinators and representatives, he makes sure that the customer service is flowing smoothly and operationally positive, he makes request reports from the reps and the coordinators and evaluate their job,he generate weekly plans, and surveys on customers feedback.\nHard job :)
1009407
According to the US Department of Labor, customer service managers:\n\n"are responsible for interviewing, hiring, and training employees, as well as for preparing work schedules and assigning workers to specific duties."\n\nHope that helps!
1153440
It's called "outsourcing." Many of our jobs are going overseas - if you don't believe it, next time you get a call from a telemarketer, ask where they're calling from (could be a call center in the Phillipines).
656045
BPO means Business Processes Outsourcing. It can involve outsourcing(getting work done by third party) of any activity of a business like accounting, customer service, payroll preparation, data mining and so on. \nA Call centre is a place where trained people take customer service calls/enquiries for a particular company. Now a call centre work can be done by the company itself (called captive call centre) or it can be outsourced from a specialised firm (then it is called BPO).\n\nSo, essentially Call Center is a type of BPO service.\nSecondly, in a call center job you have to answer customer calls, whereas in a BPO job you could be doing call center work or any other process also maybe just desk job like data processing.
921095
(m)\n\nA call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.\n\nA call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.\n\nA call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).\n\nMost major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
1090795
call and ask them for information
12403
there are a lot of call centers in Cebu....e-telecare and People support in Asia Town IT park, Convergys (i don't know where) and Sykes Asia in Mandaue. \n\nIf you want to sell, E-telecare...for customer service, people support...for technical support Sykes asia and convergys...there is also x-libris (for proofreading books!)