I need to know how to improve the time management in call center?
611336
I agree with the first answer, that's how my department's phone system works. We use Alti-Client. We have to constantly remind each other to work and talk, so picking up the ability to talk in between dialing is a good asset. We have also set aside the last 30-45 minutes of the day for paperwork and processing so we don't have to worry about it as we go. Just leave it all for the end of the day, leaving enough time to make sure it gets completed.
276743
I don't work in a call center & this is not a valid question. You should ask a specific question! This is not a chatroom or discussion board!
842141
be patient and call often.
508386
One of the most important thing is to organize it, decide how much time u will spend in each activity u want to get done. Get an agenda it might help you.
606235
If you like talking to people, then a call center job can be fun. If you don't like a highly structured job with set lunch and break times, then don't work in a call center.
130761
plan ahead. write down the things you have to do for the day. set up time in which you should be able to accomplish that goal. do it everyday, and soon you'll see that being organized will come out automatically
1123296
Do a simple professional message. Funny messages get annoying fast or might be misinterpreted:\n\nThank you for calling the xyz company. Unfortunately we are unable to answer the phone at this time as we are assisting other clients. Please leave your name number and a brief message and we will return you call as soon as we can.\nThank you for calling the xyz company.\n\nWhen outside of business hours:\nThank you for calling the xyz company. Unfortunately you have reached us outside of our normal business hours. Our business hours are....mon through fri... sat and sunday. You are important to us so please leave your name number and a brief message and we will return you call as soon as we can or please call us back during our business hours\nWe appreciate your interest in teh xyz company\n\n\nCall different companies outside of business hours and cheat of of their message
118671
by budgetting your time\n\nalot a certain amount of time for each task
691740
Try this:\n\nHold MODE and SET for 2 seconds. Then use MODE and SET to adjust hours and minutes. Hold them again to exit adjust mode.
975319
It depends on how often you spend 12-16 hours in the office.\nI have seen many people do that, but it amazing how much time they waste goofing off or even having to redo the work after they make errors.\n\nThis has worked for me:  Plan what you need to do, try to think of 3 or 4 things that could go wrong and be ready for them.  Keep plugging away at the task, but take a break every few hours to recharge your energy.\n\nThere is no job that has a great financial future that does not take extra hours sometimes.  If you never want to work overtime, take up a job delivering newspapers.\n\nIf you want to advance, you will have to go on business trips once in a while.  But remember that the people you meet may be able to help you in the future, too.
210377
As you become more engrossed in your business, you may find yourself working more and more. This is something I am struggling with as well. Here are tips I am trying to follow from the article "10 Ways For Entrepreneurs To Find More Time":\n\n1. Do a life assessment and get clear on your top priorities for each day/week/month\n2. 80/20 rule: "80% of your success comes from 20% of your efforts" so figure out where YOUR most profitable 20% is and spend the majority of your time in those activities. \n3. Ask for help and hire someone to help you in some of your more routine tasks\n4. Use technology and automate\n5. Simplify your efforts and processes\n6. Consolidate some of your efforts\n7. Leverage your existing materials and obtain multiple uses out them\n8. Stay connected to your big vision and focus on tasks that can help you achieve it\n9. Complete similar types of work at the same time\n10. Keep track of what's working well in your business
961663
Prioritising your day:\nWrite down everything you have to do including deadlines if applicable\nStart with the tasks that require an early deadline\nIf you need to talk to other members of staff make sure you do this whilst they are available (catch them before they go off to meetings/home on half days etc)\nOrganise the rest according to what you can do now and what you need to find more information about.\n\nBenefits of working with others in a team:\nLearning from each other- realising that we all have different knowledge and skills\nIf you're not sure about something there's always someone around to help you to find the answer\nYou can use other people as role models- You may find someone you aspire to and this can motivate you in your work to reach their level of expertise\nYou can reflect on your experiences with other people and they can help you learn from mistakes and improve your future practice.\n\nSorry, it's been a long day!  Hope someone else can help with the last 2!!!!
56764
better management of your time. and work faster. actually.. you just have to  move faster... you probably get sidetracked most of the time
411547
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
1007160
Business 2.0 magazine in an article entitled "Firing Up Your Cold Calls" http://money.cnn.com/magazines/business2/business2_archive/2005/12/01/8364583/index.htm has some very interesting and practical tips on how to improve your cold calling strategies and getting through the gatekeepers:\n\n1. Call when the screeners (secretaries, assistants) are out - the ideal time to talk to the decision maker and busy executives would be just after daybreak or after dinnertime. They would still be at work, but their assistants and minders would have already left. Yes, the timing is unconventional, but if it could put you on the phone with the person you need, then that's the thing to do.\n\n2. Engage the gatekeeper. Because you can't always call before or after 9-to-5, chances are there will be times when the secretary or assistant will answer the phone. Charm them or disarm them with unexpected one liners. Make them think of you as a person not as a nuisance.\n\n3. Find something - anything - in common with the person you are cold calling. Sometimes it takes a little digging to get the response you want from the company you want to do business with. An example given in the article is about a vendor trying to get in touch with the head of an asset management company. Since his calls or emails are not returned, what he did was to find other executives in the company with his same last name, and sent that person an email. Pretending to be a long lost cousin may not always work, but it sure can get you the exec's attention.
691874
Maybe you could have a log book detailing the night's notable activities.\n\nThen the person coming on duty could review it quickly and ask any needed questions before the other person left.\n\nShouldn't take more than 15 minutes to change shifts. That's wht I do at my office.
282670
Make a list and prioritize it.  Focus on the things that you really need to get done as deadlines approach.\n\nBut don't forget to schedule a little "me time" too.