What are the responsibilities of a BPO Process Officer?
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Process Officer owns all the processes that are assigned to him/her. He has to develop strategy to ensure that all process SLAs like productivity, quality, TAT/AHT targets are met. Operationally, s/he has to ensure that process is run to deliver targeted SLAs. Monitor process maturity. Constantly work towards improving the process.
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Follow the chain of command.  Ask your supervisors if you have a question about something that involves something outside of your company.  Keep the boss in the know.  Be polite to customers or anyone outside of your company.
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The link below describes the role of a project manager.  This is a generic description, but the role would be largely the same for a software implementation project.
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- follow up of the schedule of your boss\n- type letters for him/her\n- planning of meetings\n- writing minutes of a meeting\n- some accounting task\n- be in charge of pay sometime\n- update of files\n- make reservation for your boss, travel, restaurant, \n- planning of social activities
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Disaster Recovery Planning\nInitial Response Planning\nBusiness Continuity Planning\nIT Project Management\nCreating Plans and Procedures\nAuditing and many more
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A description of job duties and responsibilities.
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Knowledge process outsourcing usually involves outsourcing for high-end knowledge work. This includes research and work on intellectual property, equity and finance, analytics, market research and data management, etc.\n\nBusiness process outsourcing usually involves less high-end knowledge work e.g. data entry, payment processing
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R2 www.csulb.edu/~dmcelroy/IS300 Chap 1.doc  \n... the major pressures in the business environment & describe the major ... The major areas in which IT supports BPR are the following; ...www.csulb.edu/~dmcelroy/IS300 Chap 1.doc \nwww.csulb.edu/~rolsson/300ISS2003/PP/Chap1.ppt  \n... the major pressures in the business environment & describe the major ... The major areas in which IT supports BPR are the following; ...www.csulb.edu/~rolsson/300ISS2003/PP/Chap1.ppt \nWharton MBA Resource Guide - Curriculum  \nRequirements for the Major. a) BPUB 621 Government and Legal Environment of Business ... The speed of technological change, global competitive pressures ...www.wharton.upenn.edu/mbaresource/curriculum/mbamajor_bpub.html \nTotal Quality Management (TQM) Tutorial/Help Page (Overview) \nWith the advent of ISO 9001 Standard, the philosophy of Total Quality Managment is coming back. ... from integrating total quality management (TQM) : lessons ...home.att.net/~iso9k1/tqm/tqm.html - 37k - Cached - More from this site \nTotal Quality Management \nWinsor address Total Quality Management (TQM)-- the lodestone of the Deming/Drucker methodology: ... economic phenomenon, total quality management has been ...www.crossroad.to/Quotes/TQM.html -\nCycle-Time Reduction: "As Is" vs. "Should Be" (PDF) \nconcept of total cycle-time reduction. ... The concept of cycle-time reduction seemed to ... 90-percent reduction of cycle time. Once the unnecessary steps ...www.masetllc.com/pdfs/105.pdf - 56k - View as html - More from this site \nTimely Business Tips -- CPA Associates International \n... manufacturing world latched onto the concept of Cycle Time Reduction decades ago. ... As you can see, cycle time reduction can be applied to many processes ...www.cpaai.com/timely_tips_archive/october_02_2000.html - 8k - Cached - More from this site \nFactors In Cycle Time Reduction: (PDF) \n... contributed to the reduction in cycle time and therefore the ... arrived The concept was not well understood and met resistance as being a. waste of time. ...members.aol.com/qualtar/fttm97.pdf
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You have lots of BPOs coming up in India with financial sector, You have like accounts payable, accounts receivable, transaction process, collections, Analysis. And the minimum qualification is Graduation and not post graduation
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All organizations need timely and effective office and administrative support to operate efficiently. Office and administrative support supervisors and managers coordinate this support. These workers are employed in virtually every sector of the economy, working in positions as varied as teller supervisor, customer services manager, or shipping and receiving supervisor.\n\nAlthough specific functions of office and administrative support supervisors and managers vary significantly, they share many common duties. For example, supervisors perform administrative tasks to ensure that their staffs can work efficiently. Equipment and machinery used in their departments must be in good working order. If the computer system goes down or a fax machine malfunctions, the supervisors must try to correct the problem or alert repair personnel. They also request new equipment or supplies for their department when necessary.
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The management of business operations, such as the acquisition, storage, transportation and delivery of goods along the supply chain.
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It is someone who takes care of Accounts Payable for a company. Receives invoices, gets them approved for payment, and remits payment for the invoices.
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operations can deal with a customer and make sure complaint are followed up, company gudilines are being followed, and that all employees are trained well enough to handle those issues with customers. \n\nOperations also makes sure that customers get orders on time.
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retention in BPO sector..\nrecruitement and selection..\ntraining and development...
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Not sure what your looking for but I think the source provide the information you need.\n\nCriteria for selecting methods of implementation of ERP systems. \n\nAfter identify business goal key operational, functional, and control aspects of the business that need to be addressed and future plans and need ,  what ERP best meets these needs.\n\npossible goals:\nimproved efficiency of data collection \nimproved reporting \nincreased functionality, and \nincreased coordination and organizational alignment.\n \n\nWhat functional areas are to be included? \n\nEvaluate the multitude of options at the basic level of functionality. One of the simplest ways to begin evaluating and comparing the functionality and tools that the business needs against the multitude of ERP systems available is to create a spreadsheet with the functional needs across the columns and the packages down the rows. Then where the packages have the function simply put an “X” in the cell. The most critical functional needs can be high-lighted; the “nice to haves” another color, the “wish list” items still another. A visual review can then be done to determine which alternatives to review in-depth. \n\nIn step six the business establishes specific criteria to be satisfied, answered, or identified as “customized” functionality to be included in an on-site presentation. The on-site visits by resellers provide the company and the vendor the opportunity to demonstrate via a customized presentation and other inquiry processes what the product and vendor team can do. The catch is to make sure they use the real system and its functionality. \n\nThe reliability, experience, and expertise of the softwarre vendor support team will be facilitating the implementation, training and maintenance of the system. If the system being selected requires third-party add-ons, then the experience of the software vendor and consultants with the third party software and any interfaces between the software. \n\nthe cost, \nfunctionality,
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You hire a Process Server. That is what they do for a living. They'll make sure the person gets it....
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Someone who conducts or carries on business or negotiations