what skills are needed to become a call center agent?
602482
Good interpersonal skils and clear voice and communication techniques.Good english and voice modulation tactics.
886458
Something like this might work Excellent communication and customer service skills.\nHere are some great resume websites that will help you out\nhttp://www.rileyguide.com\nhttp://www.susanireland.com\nhttp://www.jobbankusa.com/\nMonster and Careerbuilder has some great information. If you are in college, you can go to your college/university to get some information also. I hope this helps! Best Wishes!
29097
select my answer so i get your 10 points after that we will talk!\n\nfrankly you need to show your capability and qualification before any one will take you for a job
526051
technical skills - coding in java, fixing a computer, using a camera, accounting, etc.\n\nfunctional skills - communication, business process design, customer service, etc.\n\nhopefully that will help get you started...
398911
depends on the call center.  most centers that pay on commission will base it on sales.  if you're just answering help desk calls, maybe you'll get a bonus based on fastest average answer time or most calls per hour or some such measure.  but to be a true commission, you have to be selling something on which you get a bonus of some sort.\n\nbase wages for US call center reps are probably in the $8 to $15/hr range depending on the function.
921095
(m)\n\nA call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.\n\nA call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.\n\nA call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).\n\nMost major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
291504
You have to be a good speaker, salesperson, and work hard.
738626
I used to work for sonystyle. Its the online part of sony that you get to if you want to purchase something from sony.com, and basically what it is is call center work. The legit companies dont hire people at home, they have centers all over the US, and not just in big cities. Mine was in a small town in kansas. If there is a particular company your interested in, just email them. find out if they have any in your area. Some of them hire through temp agencies so you could sign up with one of those and ask if they have any call center work. By call center i dont just mean phone.\n\nCall center is considered the phone sales and customer service divisions, and also the e-mail answering team and live online help teams. Keep an eye in the paper or through job sites (i know that sounds obvious, but i run into them all the time). I did sales and customer service for 3 years before moving and had a lot of fun doing it. Also maybe ask around in your town or in towns near you. Some of these companies hire smaller companies that specialize in call center work, so you could have several different types of work and businesses in the same facility. So lets say you wanted to do yahoo live help (for example). Yahoo might hire a smaller company that we will call telecommunications inc. So you wont find a listing for yahoo in the phone book, it will be under telecommunications inc. So it can be hard to find them, but word of mouth, temp agencies, and so forth are the best bet. A lot of times they do this not only because its easier for them, but because a name like telecommunications inc would be harder for an irate customer to find. (we had a handful of people demand where the office in kansas was and say they were going to show up and show us who was boss).\n\nAlso a lot of this stuff is entry level, not necesarily senoir reps as the above person mentioned. Email team for example just reads email and depending on the issue has exact scripting they copy and paste in the email, or wording would need to be made from a manager if it was a rare issue. Their websites too also can have contact information and a "career" section that could tell you how to get a job with them. And a lot of times, as with the online help, you will have handbooks, and depending on the site you will probably have to have product training or learn the regulations or general business practices.\n\nGood luck finding something! Don't forget to check towns around you too!\n\n(sorry it was so long)
194878
http://www.callcenterjobs.com/userViewJob.cfm?jid=8376&view=1&PowerID=75
209210
You might try applying at the CIA, NSA or United States Department of State, for starters. They all look for good thinkers with credentials in the disciplines you mentioned. Obviously, teaching could be another useful option.\n\nWith a background like yours, you could also be sucessful in certain areas of sales, although the education is not usually a requirement for sales positions - but the ability to make intelligent conversation is usually a key to sales success.
1007160
Business 2.0 magazine in an article entitled "Firing Up Your Cold Calls" http://money.cnn.com/magazines/business2/business2_archive/2005/12/01/8364583/index.htm has some very interesting and practical tips on how to improve your cold calling strategies and getting through the gatekeepers:\n\n1. Call when the screeners (secretaries, assistants) are out - the ideal time to talk to the decision maker and busy executives would be just after daybreak or after dinnertime. They would still be at work, but their assistants and minders would have already left. Yes, the timing is unconventional, but if it could put you on the phone with the person you need, then that's the thing to do.\n\n2. Engage the gatekeeper. Because you can't always call before or after 9-to-5, chances are there will be times when the secretary or assistant will answer the phone. Charm them or disarm them with unexpected one liners. Make them think of you as a person not as a nuisance.\n\n3. Find something - anything - in common with the person you are cold calling. Sometimes it takes a little digging to get the response you want from the company you want to do business with. An example given in the article is about a vendor trying to get in touch with the head of an asset management company. Since his calls or emails are not returned, what he did was to find other executives in the company with his same last name, and sent that person an email. Pretending to be a long lost cousin may not always work, but it sure can get you the exec's attention.
264612
1. You need to know how to program, high-level language as, c++, basic, and etc.\n\n2. You need to have knowledge of ASM.\n\n3. Understand how network/atm/ports/socket works.\n\n4. Understand how system files works for OS such as linux, unix, and Windows.\n\nonce you have knowledge of those. You need to understand loopholes, errors, backdoor, and virus to create vulnerability for you to access other people. I would recommend doing so out of your personal enjoyment would be okay, anything other than that can be considered criminating action.
140322
None of the above. \n\nSales Representative must have the complete knowledge about the product he is going to sale. All the technical features specified by the Manufacturer of the product. He can explain it in normal way by giving real life examples.He should have effective communication skills to convince the prospected buyer or consumer. He should be selfmotivated to earn as much as commission and to achieve the specific sales target given by the marketing manager.
633008
Learn to speak and write the language of the industry.\nYou will be taken as educated and articulate.
410275
Yes you can get the job provided you meet all the other specifications like fluent english,computer literate etc there is no age bar at a call centre
509084
yes. absolutely. if you are a good communicator and have a degree in a related field. Another way to get in is to start in a call center in an insurance company. This is true in Australia at least, but I am refering to international companies
838970
I don't know what that perticular company does, but i did telemarketing for a little bit.\nit's pretty easy, you get to sit all day, working the computer is easy too, just typing in customers information, i got to eat and drink by my computer but i wouldn't know about that place.\nthe hardest thing about being a telemarketer is comming up with a pitch. basicly, write down the benifits and strech it out into a paragraph, and try to make it sound like a really awesome deal. a lot of times you won't be able to get through the first sentance though, because a lot of people will hang up or yell.also, we had a quota we had to meet, like say 2 sales an hour.\nI thought that it was kind of fun, some people get ridiculously upset that it's hard not to laugh. plus all the snacks and pop whenever i wanted.