What would you describe as the most difficult situation you have ever encountered when dealing with customers?
494330
I work in a sub shop at a major supermarket in Florida, one day I got this customer that came right up to me and started telling me what he wanted, while I was cleaning off the mess of the previous customer.I had politely asked him to wait until I was ready to give him my attention. He kept on telling me what he wanted.I raised my voice and asked him Sir I need to clean off this mess, could you possibly wait for a moment until I have this area cleaned. He got obnoxious and accused me of not wanting to make his "effing" sub so stormed off and told my manager that I was ignoring him. I told the manager that I was cleaning the counter top and it was only 2 seconds before I was done and I got written up for not "paying more attention to the customer" \nI wanted to choke the life out of that customer.\nwhenever he comes back I always tell someone else to deal with him because I will go off on him if I am forced to make his sandwich.
1013081
Customer has no resonsibility.It is the provider of service to provide good service;otherwise his business will fail.Customer has only to clearly tell his requirements,while placing the order /purchasing service
577729
Depends!  I have never personally had one!  But, I've heard its hard because they call and hang up call and hang up, drive by and go by your work and a bunch of weird crazy stuff.  If I were you I would go to the police.
101424
One that comes to mind of the many that can go wrong is\nNot Knowing your Customer.\nThe more you are going to know about your Customer/Prospect\nand understanding their needs and desires, the better chance\nof success.\nTesting small groups also would be reccommend, this way you\nare not blowing your budget on mistakes.
704737
The customer is not right when they are rude and abusive. But I agree with Genie previous answer. Listen to who signs your paycheck.
672610
One time my spouse and I went grocery shopping. I wanted coffee and the cans were on the very bottom of the shelf. I asked my husband to please get me a can and put it in the cart. Next thing I knew he threw himself on the floor, wrapped his arms around my ankles and said, "BABY, PLEASE DON'T LEAVE ME. I'LL DO ANYTHING BUT PLEASE DON'T LEAVE ME!"\nI about died and everyone was staring at us. When we got to the checkout lane the cashier told him well I see she didn't leave you.
894939
Gosh... sometimes you just want to poke peoples eyes out with tooth picks huh... I honestly hate most people... \n\nIf you appease the customer they will go away faster.... \n\nGood customer service is listening to everything the customer has to say, telling them you "understand" and honestly do your best to take care of what they want.\n\nSometimes you can't fix it, but tell them you will look into it further so "this sort of things doesn't happen again"\n\nNever leave them with a "no" if you are out of a product or service, offer an alternative.  \n\nTreat them the same way you want to be treated. Sometimes people have crappy days, and you are the straw that broke the camels back. Remain calm and remember, sometimes your day is crappy and you get a short fuse too...
700158
The hardest part about being a cashier is remembering to be polite and kind to everyone.  Everyone has bad days and we have to respect that as people that work in the customer service industry.  You get full training from anyone you choose to work for so its not as hard as you might think.  Remember to be trustworthy, temptation stares u in the face, and yes its green.  LOL   Good luck and GOD BLESS!
1147419
it's a very difficult question. i don't no my abilities,in some situations i 'm surprised about my ability in facing it & coping with it .\nnote: a very intelligent & witty question .i like this question
1168516
I agree with you on that one!\n\nMy biggest pet peeve is crappy customer service. How hard is it to smile at a customer? I actually had an assistance manager take my food order yesterday, and I don't think she smiled once, or even sounded pleasant!
587568
worst experiences\n1) When I was in Turkey, ended up inadvertently in shady place and was forced to give credit card. and god saved me, my creadit limit left was only US$200; which was however instantly withdrawn by the user.\n2) Again in Holland, my briefcase was stolen and credit card was lost. The user immidiately mad  international phone calls. I got reimbursement as I had lodged comlaint to bank as well as Police immidiately\n3) WHile I was out on tour my Credit card company charged annual charge and because I did not know this. They kept on adding interest, penaulty, services charges and I ended up paying 10 times the original bill.\n\nI now have no credit card anymore as against 5 earlier and returned all my cards.
535248
What do you mean hard? Give directions, orders? Forget it..Taking care of someone means more than financially. You sound like a loser
590137
One time, it got so bad that the patient did not even want to sign his AMA paper. Against Medical Advice. He was so difficult that he just walk out. He was alert and oriented, and fully understood verbally. What can you do? Nothing. I just had to make sure I documented the situation very well.
763772
dont trouble trouble til trouble troubles you
772908
Most businesses think "customer service" is a department instead of the job of every employee.  Worse, they expect the customer to fit into their "thinking" instead of adapting to the customer.  \n\nThe idiots pander to you when you don't want them, and when you do want them around, they bugger off.  In some places, they follow you around like you're a shoplifter, yet if you wave to somebody stocking shelves to come and help, they ignore you because "we're busy".  What ticks me off the most, though, are idiots who are more concerned with selling anything that with selling me what I want.  \n\nIf I go into a store and ask for (as an example) 100% cotton dress shirts for work, they will waste my time showing me cotton/polyesters, or t-shirts, or polo shirts, or anything else, instead of doing the intelligent thing and showing me what I want or just saying, "We don't have any 100% cotton dress shirts" if they don't have any.  If they had the brains to tell the truth, I wouldn't be annoyed, but they're so busy whoring for dollars that they don't care.  More than once I've thrown polyester shirts (among other things) on the floor and said, "Is that what I asked for?"\n\nRead Peters' and Waterman's book "In Pursuit Of Excellence" to understand what real customer service is about.  It's a lost art.\n\n\n.
242279
I am in the tech business. The biggest challenge I face is customers that won't register my advice or predictions and then become difficult and/or won't pay when they don't follow my advice or my predictions come true. Sniffing these types of customers out sometimes offends otherwise good customers.
158651
make sure your employees are being treated well and that they are happy with their jobs\n\nif they are the ones providing the customer service, it is essential they are working within a positive environment.....