What are the key performance indicators for an IT support Center?
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The Performance indicators will depend on your business imperatives - is cost more important or customer service.\n\nThere are the basics like -\n\nHow long it takes to respond to an issue.\nHow long each operator spends on the phone.\nNumber of calls handled.\nNumber of calls abandoned.\n\nThen you start having to balance the cost against the service.\n\n%age of calls fixed on first contact.\n%age of calls fixed within a two days.\n\nAverage cost per fix.\nNumber of fixes per day.\n\nYou can also perform sampling on the callers to the help desk to validate satisfaction with the service.
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Sales improve, morale increase, low employee turnover rate, lower cost, higher level of customer satisfaction, improved profit, fewer conflict, less complaint by customers... depend on subject and the objective of your training! (Your question is not specific enuf.)
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do defragmentation, go to control panel and select performance and maintenance.
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You first have to be familiar with the types of systems being used in the company.  What type of networking system is in place or will be used to "link" the computers?  What database configuration will you be using.\n\nThe "If" "Then" "Else" of a situation analysis must be orchestrated with "all the instruments" involved--and you're not giving us that information.  We need more code!!!  hehehe.\n\nThis website is an example of an IT analysis; however, this EXAMPLE is for structure and form of content.  You will need to determine and research the information relevant to your company's requirements.\n\nhttp://www.career.fsu.edu/documents/technical%20reports/Technical%20Report%2024/Technical%20Report%2024.html
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If it's urgent, go ask the techies to let you in...it will be a compliment to them because it means their system is working.
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KPI stands for Key Performance Indicator. \n\nThese are a set of metrics that a company will agree on internally and use to benchmark performance over time. For an eCommerce company, KPI's may be # of purchases per month (as high as possible) , # of customer complaints per month (as low as possible), etc.
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Below is a great article on it.  Good communication, technical skills, and the ability to meet deadlines and get other people to meet them are key.
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Do you mean performance as you see it or performance of data transmitted across the Internet.  Or do you mean the performance of data stored on the Internet?  Access speeds?  Download or upload speeds?\n\nAlot of information can be listed here as this is a very broad question.\n\nUsually you are looking for your Internet connection speed and that is determine by your ISP.  You also need to consider the computer memory, video card memory and the processor speed of the computer connecting.\n\nBeyond that there are numerous other factors.
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Go here and learn yourself!!\n\nA great article:\n\nhttp://www.onecomputerguy.com/performance_tips.htm
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IT Support - Computer Repair\n\nI am in tha \nIT field and I build and repair computers also....U should get ur MA in Information Technology and not Computer Science...
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http://it.aquent.com/Services/Solutions/qa.html
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1. Provides excellent customer service \n2. Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc) \n3. Accurately performs registration process for new and existing clients \n4. Schedules appointments according to established procedures \n5. Make reminder calls to clients \n6. Meets agency participatory expectation \n7. Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs. \n8. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment. \n9. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge. \n10.Ensure that all Customer Service Representatives have up-to-date benefit information. \n11.Ensure Customer Service follow-up methods and procedures are complete and meet time standards. \n12.Develop and train senior staff to provide a high level of support.\n13.Create method to provide feedback and Quality Assurance on identified errors.\n14.Assist with Client Services as needed. \n15.Capture and report on all Customer Service measurements, production, and turnaround time metrics.\n\nGood Luck
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Decide strategic and tactical goals\n  based on customer needs, external conditions, etc.\nHire, fire and train people.\nLead and motivate the people to achieve the goals\nProvide tools that allow them to do that\nEvaluate and change course if required\nAll with compassion and integrity
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Pick from these...\n\ncontrols the backing store and peripherals such as disk drives and printers \ncontrols the loading and running of programs \norganises the use of memory between programs \norganises processing time between programs and users \norganises priorities between program and users \nmaintains security and access rights of users \ndeals with errors and user instructions
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1. Has senior management support and sponsor.\n2. Has gone through business risk analysis.\n3. Has good project management controls.\n4. Has good change management controls.\n5. Has good user interaction/feedback controls.\n6. Has good security management controls.\n7. Has good management reporting system.\n8. Has good return on investment.\n9. Was delivered in time.\n10. Delivered all the functional requirements and users liked it.\n\nMost of all, recognize that it's ususally a judgement call and best of systems typically get assessed again and again by different people in the organization and at different times causing fluctuations in determining what the characteristics of a good management information system is.
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Average IT Training Course:\n\n33% I knew that.\n\n33% I will never need to know that.\n\n33% May be useful.\n\n1% I really needed that.
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check it.\nMay be it is useful