what are the different categories of customers  in relation to BPO?
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What is the product/service you are providing?\nWho is your customer base?\nWhat method are you using for the initial contact?\nWhat follow up procedures do you have in place?\nHow are you monitoring and measuring your CSI index?\nEmail me at AnIdSo1@yahoo.com with answers to the above questions, and I may be able to provide you with the answers you are looking for.
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BPO - Business process outsourcing is the contracting of a specific business task, such as payroll, to a third-party service provider.\n\n\nA call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.
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Check on some of these sites which will help you\n\nwww.bpopark.com\nwww.bpoindia.org\nwww.callcentersindia.com
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Demographics categorize consumers according to similarities in activities, interests, and opinions
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Evolution of Business\nEvolution of Businesses\nThere are four important areas in the process of evolving from a business into an e-business. These four stages are collectively known as the e-business cycle. There isn't a pre-defined order to the cycle. A successful e-business can start at any point. However, the first step is identifying which of the core business processes are most suitable for, or most in need of, conversion to e-business. \n\n\n \n\nCustomers are the key ingredients of success and the best place to start conversion to e-business is with customer relationship management. \n\nCustomers are the basis of any business and by developing a loyal customer base and by improving customer interactions and internal business processes then a loyal customer base will be developed. \n\nTo improve customer interactions and internal business processes you need to look at individual processes that contribute to the overall customer experience. These include Customer Relationship Management (CRM), Supply Chain Management (SCM) and E-commerce \n\nE-business leverages the Internet to integrate and transform these processes into a single efficient system. \n\nCRM \n\nThis keeps all of you business processes focussed on the customer. It is "building customer loyalty through better customer service" and it involves supporting, developing and retaining profitable customers. \n\nThe idea of customer self-service is pivotal to e-business. By analyzing past customer behaviour, an e-business is able to customize its offerings and anticipate the customer's wants and needs. By giving customers controlled access to data they need you can provide quality self-service for customers and not only manage your relationship with customer but give them ability to manage their relationship with you. \n\nSCM \n\nUsing the Web to integrate the complex system of suppliers, partners, employees and customers will transform the way you manage your supply chain. \n\nE-Commerce \n\nThe way cash flows through your company will also change. Each aspect of revenue and cost will be transformed. These will include online transactions to electronic billing and payment systems. E-commerce is not the same as e-business but is a subset of e-business. E-commerce can be used for E-Tailing and Marketing. \n\nE-Tailing As a place for direct retail shopping, with its 24-hour availability, a global reach, the ability to interact and provide custom information and ordering, and multimedia prospects, the Web is rapidly becoming a multibillion dollar source of revenue for the world's businesses. Some of the better known and profitable e-commerce sites include : Amazon.com, cdNow.com, Garden.com.\n\nMarketing The wide spread use and interactive nature of the Internet, allow companies to gather data about prospects and customers through a series of easy to use methods. \n\nsite registration \nquestionnaires \ntaking orders \nThe issue of whether data was being collected with the knowledge and permission of market subjects had been raised. (Microsoft referred to its policy of data collection as "profiling" and a proposed standard has been developed that allows Internet users to decide who can have what personal information.) \nGrowth of e-commerce\nThe business -to -consumer (B2C) market was estimated by International Data Corporation ("IDC") to have been $15 billion in goods and services in 1998, IDC projects that the B2B e-commerce market will grow from $35 billion in goods and services in 1998 to over $1.1 trillion by 2003.The benefits povided by e-commerce has contributed significantly to its growth. Improving both the customer and supplier realtionships as well as increasing efficiency and reducing cost. Improving Customer and Supplier Relationships\nCustomer and supplier relationships in a traditional business would be hindered by the time and cost required to communicate current information, locating new customers and supplier
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first of all 2 main cabinets\n1)incoming (mail, invoices, complaints, vouchers,receipts)\n2) outgoing (mail, receipts, contracts sighed with contractors\n3) Accounts\n4) taxation\n5) employees record (this can have 1 file for each employee)\n\n\nYOU may have one file for one customer for all important customers in which all incoming and outgoing correspondence is kept\n\nAlso for all Accounts have a separate cabinet and in that (a) all receipts (2) all payments\n\nA separate file for all taxation documentations\n\n\nsub-groups of (1)\n\neach customer 1 file (for customers hqving regular correspondence)\n\none time customers - you may have one big file\n\ninvoices \n\ncontracts and agreements sighed by you with others\n\n\nitem (2)\n\nall outgoing correspondence with main customers (customer wise if a particular customer has regular correspondence)\n\nIt is just an example\n\n\nyou can have so many variations depending on your business and volume - just imagination and a  system where you can easily trace a document, receipt, voucher,
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" To start new company like BPO". So I understand your not sure of which company. U said " U have manpower".Manpower of wat skills.\n\nCan you be clear pls.\n\nI have good expertise in BPO industry. I was with DELL outsource venture for almost 4 yrs. Have worked in UK. And now as business consultant..\n\nIngeneral I suggest to do this to achive ur AIM\n\n1. Do extensive research in the industry you plan to venture\n2.Acquire enough knowledge and expertise to run the show\n3. Meet ppl in the same industry and find the risks involved\n4. Analyse risks and your expertise to handle them\n5. Develope financial mode -run it in the worst scenario and see the impact on profits etc.\n6. Finally if everything looks good and positive. Implement your action to reach your AIM OR GOAL.\n\nAll the best..
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better yet how is this a small business question... please pick the right catagory
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There are several sites which offer money for on line marketing. How far that will suit you I cannot say. If you are a graduate, you can still try for some BPO job, if you have good communication skill.
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Customer is king for the business. Without customers the business does not have a reason to survive. Understanding the customer and their needs should be the primary driver of R&D Activities. Market needs are also important and must be studied carefully to supplement knowledge needed to direct R&D activities.
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A happy or satified customer will tell ten others about their good service..Potential gain 10 new customers.\nAn unhappy or disatisfied customer will tell10 others about their bad service..Potential loss of 10 new customers.\nErgo, the customer is always right rule.
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Your question is pretty open-ended... And you got so many questions here! :)\n\nClassification of database server... There are usually four classes that I see: desktop, multi-user, client-server, cluster-server. Those may not be the formal terms used in the industry, BTW. As I did not read YOUR text, I may have a different system of classification than your text, so... caveat emptor! :)\n\ndesktop -- your typical single user database, Access, Paradox, Filemaker, etc. \n\nMulti-user -- most of these programs will also work with multiple users when installed and configured on a network. \n\nClient-server -- A dedicated server program, that talks to SQL clients over a network. Examples are MS SQL Server, Oracle 9i, and so on. \n\nCluster-Server -- a database server that runs on a GROUP of servers (i.e. a cluster) \n\nWhere are they used? Anywhere there is data! Accounting system has a database system as its foundation. All Customer Relations Management (CRM) software are basically databases. A mailing list is a database, so is an addressbook, a phonelist, and so on. Most websites (such as this Yahoo Answers site) that requires interaction has a database backend where answers and questions and user data are stored. \n\nCommunication between the client and the server: there is no "standard" per se for those communications. Microsoft tried to impose a standard way back when, and with a little help from third-party the standard, known as ODBC (open database connectivity) actually stuck. Basically it defined a set of SQL commands that a database must minimally support. In other cases, the communication between client and server is that database's proprietary information. \n\nAdvantages? A database basically makes finding something easier. Say you want to check who among your clients are in California, or more specifically, northern California, you can find out by tapping a few commands, instead of going through each and every client record. For a short list there wouldn't be much difference, but the longer the list, the bigger the time savings. When the entry is a few thousand lines long, it is no longer practical to do by hand, and just imagine the size of a database used by the IRS to keep track of your tax info! The more complicated databases can also handle permissions, giving some people ability to enter but not delete, others view only, and so on and so forth. \n\nDisadvantage? Database usually cost money, at least the commercial ones. And most have a proprietary format and special commands that require expertise to use. You will need someone to set it up, then populate the data, and you will need\nsomeone to administer it later. It is another layer of complexity and expense. A database server that works well demands hefty hardware. We're not talking $500 desktops here, but rather $10000 dedicated servers armed with dual or quad Xeons / Opterons and 5-7 disk RAID arrays, and we haven't counted the software itself yet!
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You have lots of BPOs coming up in India with financial sector, You have like accounts payable, accounts receivable, transaction process, collections, Analysis. And the minimum qualification is Graduation and not post graduation
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You may choose:\nNetweaver for integration and reporting.\nSAP FI CO : Financials\nSAP HR: Human ressources\nSAP CRM: Customer Management
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Not sure what your looking for but I think the source provide the information you need.\n\nCriteria for selecting methods of implementation of ERP systems. \n\nAfter identify business goal key operational, functional, and control aspects of the business that need to be addressed and future plans and need ,  what ERP best meets these needs.\n\npossible goals:\nimproved efficiency of data collection \nimproved reporting \nincreased functionality, and \nincreased coordination and organizational alignment.\n \n\nWhat functional areas are to be included? \n\nEvaluate the multitude of options at the basic level of functionality. One of the simplest ways to begin evaluating and comparing the functionality and tools that the business needs against the multitude of ERP systems available is to create a spreadsheet with the functional needs across the columns and the packages down the rows. Then where the packages have the function simply put an “X” in the cell. The most critical functional needs can be high-lighted; the “nice to haves” another color, the “wish list” items still another. A visual review can then be done to determine which alternatives to review in-depth. \n\nIn step six the business establishes specific criteria to be satisfied, answered, or identified as “customized” functionality to be included in an on-site presentation. The on-site visits by resellers provide the company and the vendor the opportunity to demonstrate via a customized presentation and other inquiry processes what the product and vendor team can do. The catch is to make sure they use the real system and its functionality. \n\nThe reliability, experience, and expertise of the softwarre vendor support team will be facilitating the implementation, training and maintenance of the system. If the system being selected requires third-party add-ons, then the experience of the software vendor and consultants with the third party software and any interfaces between the software. \n\nthe cost, \nfunctionality,
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You need to specify/describe exactly what you're looking for!  Your question doesn't make any sense.  What's a mix?  What kind of services...???????????????????????????????
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Inventorying and ordering supplies, employee schedules, hiring/disciplining employees, managing finances, customer relations, booking talent, having and implementing ideas for increased customer business