what is the mode of work in call center?
455194
Basically a sweat shop without manual labor.  You sit there taking calls for 8 hours a day.  You hang up from one call... you're given 1 minute to type in notes in the customer's account.  Then you take the next call.  If you choose not to, the call monitoring people are on your butt.\n\nYour performance is based on call times in a certain range.  Handling a call quickly means it is as detrimental as taking awhile with a more serious issue.  it's all based on numbers.  If your call centre's numbers aren't as good as needed, the client switches and you're out of a job.
568343
Sometimes you can feel pretty invisible in a large call center, and the management is usually strict on breaks and lunches.\n\nIt takes a thick skin, also, because people will yell at you a lot.\n\nBut yea, it is pretty easy money...it's not like there is any heavy lifting.
857129
Call centres operate for profit.  Many times you are calling an outsourced call centre.  The pay for work in a call centre is a LOT lower than what a certified techie would get elsewhere.  ($11 compared to $35)  The company they work for has provided some training; but they are not able to hire the people who are "experts".  A lot of what you learn on the phones comes from experience, not education too.  The people who work in call centres are people who, in many cases, arent able to work elsewhere.  Any call centre I worked in had a lot of single Moms who werent able to afford day care otherwise (call centre work pays more than McDonalds etc), or people who had been laid off at one job and were considered "too old" to be hired at what they had worked at for 25 years.  There are also a lot of college student who like the hours of call centres for working around class schedules.  None of those people are "dumbs".\n\nI dont know why someone who hasnt graduated would bother you.  As long as they do their job and help you or get you the help you need, that is it.  (and though I normally dont point this out....look at your own question and the mistakes you made in it before you accuse a call centre rep of being "dumb")\n\nIf you want to pay more taxes for a government funded committee talk to your local law maker.  Before you do, look at the bigger picture and decide when you are more educated to have an opinion.  (that was sarcasm)
738626
I used to work for sonystyle. Its the online part of sony that you get to if you want to purchase something from sony.com, and basically what it is is call center work. The legit companies dont hire people at home, they have centers all over the US, and not just in big cities. Mine was in a small town in kansas. If there is a particular company your interested in, just email them. find out if they have any in your area. Some of them hire through temp agencies so you could sign up with one of those and ask if they have any call center work. By call center i dont just mean phone.\n\nCall center is considered the phone sales and customer service divisions, and also the e-mail answering team and live online help teams. Keep an eye in the paper or through job sites (i know that sounds obvious, but i run into them all the time). I did sales and customer service for 3 years before moving and had a lot of fun doing it. Also maybe ask around in your town or in towns near you. Some of these companies hire smaller companies that specialize in call center work, so you could have several different types of work and businesses in the same facility. So lets say you wanted to do yahoo live help (for example). Yahoo might hire a smaller company that we will call telecommunications inc. So you wont find a listing for yahoo in the phone book, it will be under telecommunications inc. So it can be hard to find them, but word of mouth, temp agencies, and so forth are the best bet. A lot of times they do this not only because its easier for them, but because a name like telecommunications inc would be harder for an irate customer to find. (we had a handful of people demand where the office in kansas was and say they were going to show up and show us who was boss).\n\nAlso a lot of this stuff is entry level, not necesarily senoir reps as the above person mentioned. Email team for example just reads email and depending on the issue has exact scripting they copy and paste in the email, or wording would need to be made from a manager if it was a rare issue. Their websites too also can have contact information and a "career" section that could tell you how to get a job with them. And a lot of times, as with the online help, you will have handbooks, and depending on the site you will probably have to have product training or learn the regulations or general business practices.\n\nGood luck finding something! Don't forget to check towns around you too!\n\n(sorry it was so long)
568364
I am in delhi and i can help you with this, if you are planning to set up and International outbound call center. Right now i am working as a Team leader in a international call center, i got enough potentional to run a call center but i don't have money to start it.\nSo you can write me at mohitmadaan@gmail.com or you can call me at +919873013383
838580
a call center agent on customer service is a person who talk to the their customers whether it is regarding a product or suggestion. most of them are inbound calls or the customers are the one who is calling. i myself is a call center agent, so if you think we can help you with your projects, feel free to send me an email at lyseth@global-sky.com. thanks!
12403
there are a lot of call centers in Cebu....e-telecare and People support in Asia Town IT park, Convergys (i don't know where) and Sykes Asia in Mandaue. \n\nIf you want to sell, E-telecare...for customer service, people support...for technical support Sykes asia and convergys...there is also x-libris (for proofreading books!)
557018
Yes, do some research on customers waiting times before a call centre rep picks up the phone.Use queueing theory to arrive at optimal recommendations.
450853
A call center is a place where they recieve or make calls regarding specific products or services
665883
It is bussiness outsource processing induries it is like a call center where you respond to the quiries of the customer i.e customare care center executive post it's work on VIPN network
411547
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
194878
http://www.callcenterjobs.com/userViewJob.cfm?jid=8376&view=1&PowerID=75
544662
Only in the call centers.
921821
If unempoyment is very criticle issue in your country call center is also a good chance. But if there is more options there are better places for B.Sc person.
923402
god yes \n\nu have no idea\n\nand im a telemarketer, so its even worse cuz there's a CONSTANT routine at work. CONSTANT!!
908354
Try a call-center.  Try 24 hour call centers or ones open until Midnight, like Time Customer Service, Inc. or T-Mobile or Price Waterhouse Coopers.\n\nTry MSN Careers or Flipdog
656045
BPO means Business Processes Outsourcing. It can involve outsourcing(getting work done by third party) of any activity of a business like accounting, customer service, payroll preparation, data mining and so on. \nA Call centre is a place where trained people take customer service calls/enquiries for a particular company. Now a call centre work can be done by the company itself (called captive call centre) or it can be outsourced from a specialised firm (then it is called BPO).\n\nSo, essentially Call Center is a type of BPO service.\nSecondly, in a call center job you have to answer customer calls, whereas in a BPO job you could be doing call center work or any other process also maybe just desk job like data processing.