Can anyone help me find information on "ZERO DEFECT" or Total Quality Leadership?
456395
I think the phrase you really want is "Total Quality Management" not leadership.  You may also want to look at "Sigma 6" and "Just in time inventory" as google searches if you're looking for that sort of information.
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Try this one.\n\nwww.ces.clemson.edu/~petersj/MSProjects.html
959092
try the link given below:\n\nhttp://www.cseindia.org/programme/industry/recommendations.htm
447632
I strongly suggest getting a copy of "7 Habits of highly effective people" and check out their site: "http://www.franklincovey.com/"\n\nWhat I like about Dr. Stephen covey's work is that he promotes a balanced model of self-development... i.e. by making one thing better in your life, you are not putting another in danger. He has a more "long-term" perspective.\n\nThere are also many other quacks out there. Some of them are rather very effective sometimes - but they don't have a fail-proof model. I won't say Dr. Covey is completely fail-proof either, but nearly so. His advice is tested and true.\n\nFrom your question it seems to me that you not just want to excel professionally, you want to be a better person and a human being overall. This is great, because I have worked as the head of HR at one point, and I have seen people who apparantly have it all, but still cry in desperation (seen some real tears). I diagnosed the cause to be ill-balanced life, and actually that's when I first consulted 7 Habits the book - which I had earlier avoided as quackery. It's not.\n\nI won't say more. I hope you find what you are looking for, and be successful. Amen.
167450
Here is my 2+10 (12) point answer...\nToastmasters is an organization dedicated to improving public speaking.\n\nSince just about everybody has a website these days, you might try searching for theirs.  If they can't help you, then hopefully someone else here will give you a better pointer.
469401
depends on what type.. Definitely look into the ISO 2000 - 2001 standards for quality and or check into Six Sigma.
485810
Read "The Articulate Executive" by Granville N. Toogood (yes, that is his real name). An excellent book for fine tuning communication and leadership skills in the work place or whatever situation in life.
459272
You really need to get a couple books. The Kaizen Blitz and Lean Thinking are two good ones. Lean Thinking will teach you all about the Toyota continuous improvement systems including real exercises you can implement in your business.
1152526
Integrity in leadership.
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This may not help you a lot, but it shows these type issues have been around for a looong time.  And the thing about rotating people around as a band-aid to "help" isn't new either lol :)\n\nThis is a GREAT quote ......\n\n"We trained hard, but it seemed that everytime we were beginning to form into teams, we would be reorganized.  I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, ineffieiency and demoralization."\n\nPetronius Arbiter, 210 BC\n\nOBSERVATION.... I have never been directly involved in personnel&#92;staffing or strategic marketing and business focus issues but, as a past internal ISO 9001 program administrator for a multinational corporation, I have observed essentially the same symptomatic patterns as described by the first and third responder.  But... I would add this, some of the same patterns and phenomena can be triggered whether organizational change is needed, or, has recently been implemented.  This somewhat supports the comment from Citizen Arbiter. Go figure.
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Read up on it!  This book sounds like it's what you need...found on Amazon...\n\nhttp://www.amazon.co.uk/Right-Start-Taking-Charge-Leadership/dp/0875847501
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join some leadership program.\none is available at www.nonifamily.net
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Complete Guidelines to Design Your Training Plan:\nhttp://www.managementhelp.org/trng_dev/gen_plan.htm
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It's been a while since I took a PM course.  However, as I recall quality management is part of the PM life cycle.  I am in the quality profession and strongly believe that this is how a company achieves improvement.\n\nThere are many variations on the quality management idea (you may have heard of some of them such as Six Sigma, Kaisen, etc).  The basic idea is constant improvement:\n*  Assess the project after it is complete (in proj management you may call this a Project Post Mortem).\n*  Learn from your mistakes, i.e., change the process, implement preventative measures, etc.
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hello sir, i read both of the quests posted by u...\ni read prodn n operations mgmt, total quality mgmt etc...\nbut i didnt understand ya quest.... \ncan u pls elaborate???
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check out www.shrm.org (Society of Human Resources Management)
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OLMIS.org has an Occupation Information Center that I personally like. http://www.qualityinfo.org/olmisj/OIC?x=1&y=1\n\nThen there is the big one - O-Net. Brought to you from the US Department of Labor  - http://online.onetcenter.org/