Report on "Business Intelligence for CRM" required.?
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Use google! lol\nBut really if you go to CRM2day or CRMguru or CMC, they have some helpful documents.
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there is different requirements, depending on what type of business it is.  a good place to start is at a book store, like Barnes&Noble, they should have a book whith guidelines.
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Insufficient information!\n\nBetter Business Bureau???? LOLOLOLOLOL
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Not sure what your looking for but I think the source provide the information you need.\n\nCriteria for selecting methods of implementation of ERP systems. \n\nAfter identify business goal key operational, functional, and control aspects of the business that need to be addressed and future plans and need ,  what ERP best meets these needs.\n\npossible goals:\nimproved efficiency of data collection \nimproved reporting \nincreased functionality, and \nincreased coordination and organizational alignment.\n \n\nWhat functional areas are to be included? \n\nEvaluate the multitude of options at the basic level of functionality. One of the simplest ways to begin evaluating and comparing the functionality and tools that the business needs against the multitude of ERP systems available is to create a spreadsheet with the functional needs across the columns and the packages down the rows. Then where the packages have the function simply put an “X” in the cell. The most critical functional needs can be high-lighted; the “nice to haves” another color, the “wish list” items still another. A visual review can then be done to determine which alternatives to review in-depth. \n\nIn step six the business establishes specific criteria to be satisfied, answered, or identified as “customized” functionality to be included in an on-site presentation. The on-site visits by resellers provide the company and the vendor the opportunity to demonstrate via a customized presentation and other inquiry processes what the product and vendor team can do. The catch is to make sure they use the real system and its functionality. \n\nThe reliability, experience, and expertise of the softwarre vendor support team will be facilitating the implementation, training and maintenance of the system. If the system being selected requires third-party add-ons, then the experience of the software vendor and consultants with the third party software and any interfaces between the software. \n\nthe cost, \nfunctionality,
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See the following:\n\nhttp://www.hmrc.gov.uk/manuals/bimmanual/BIM20200.htm
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The department you need is marketing, and the review of literature would mean you should go to the library.  If you try putting "customer satisfaction" into a browser, what do you get?  (Presumably you have tried that already; if not, why not?)
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You can use ACT! but it is very limited. Also you should be looking into on demand business software, that you can access from the web.\n\ntry http://www.salesboom.com
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Business intelligence systems can help you better understand your products, your customers, and your services, and they can actually have a very nice ROI. Oftentimes you can clearly show increased customer loyalty, up-selling and cross-selling of more products to customers, and an ability again to hold onto the customer and not lose it to competition.Business intelligence can mean the difference between success and failure in e-business. The ability to successfully leverage operational data and networked applications into new Business Intelligence systems requires a solid architectural framework that simplifies complex development and increases product time to market. \n\nHave a look at the source,for more iformation!
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Conceptually, this is a simple task.  Identify the business unit's core process while simultaneously identifying the problems with it.  Determine the problem with either the greatest ROI (if cash is immediately required), maximum visibility (if you need to establish credibility), or least risk (if you doubt top management support) and fix that one first.\n\nIn reality, this is very difficult if not impossible for someone inside an organization to do because of questions about management support, access and control over available resources, political resistance, etc.
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The best option is to adopt a CRM system phase by phase. The company needs to identify the areas where the return on investment would be highest and adopt CRM technology there. Another good approach is to automate one of the key departments with inexpensive CRM solution and if the project becomes successful adopt a cross-company CRM solution
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sap crm is customer relation management module
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Go with Oracle.  SAP is way too much money and they'll charge you in two years when the new release comes out.
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It depends on your needs, industry niche and legacy investments.\n  \nTry\nenterprise = http://www.oracle.com/applications/crm/index.html\nhosted solution = http://www.salesforce.com/\nanalytics = http://www.sas.com/solutions/crm/\nopen source = http://www.sugarcrm.com/crm/\nmid cap = http://www.rightnow.com/
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(m)\n\nCustomer relationship management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system\n\nImplementing CRM\nCustomer relationship management is a corporate level strategy, focusing on creating and maintaining relationships with customers. Several commercial CRM software packages are available which vary in their approach to CRM. However, CRM is not a technology itself, but rather a holistic approach to an organisation's philosophy, placing the emphasis firmly on the customer.\n\nCRM governs an organization's philosophy at all levels, including policies and processes, front of house customer service, employee training, marketing, systems and information management. CRM systems are integrated end-to-end across marketing, sales, and customer service.\n\nA CRM system should:\n\nIdentify factors important to clients. \nPromote a customer-oriented philosophy \nAdopt customer-based measures \nDevelop end-to-end processes to serve customers \nProvide successful customer support \nHandle customer complaints \nTrack all aspects of sales \nCreate a holistic view of customers' sales & services information
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Go to any search engine and enter Requirement Definition or Requirement Document and see what looks good to you.\nhttp://www.google.com/search?sourceid=navclient-ff&ie=UTF-8&rls=GGGL,GGGL:2005-09,GGGL:en&q=requirements+definition
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Depending upon your server type I would recommend 2 different  resources\n\nASP NovoVM\nphp CentricCRM\n\nalso try freecrm.com
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Look in the CA business and professions code.