How to minimise after call work (Wrap time) in a inbound call center?
414167
Just make sure you are polite in case they monitor your calls and you do all the things you have to do.  Then ask if there is anything else you could help with and when they say no you say, thank you sir and you have a nice day.  That will let them know that you are done with their call while still being polite.
449633
Professionally speaking...always keep your policy and procedure handbook where you can get it.  Your policy and procedure handbook covers this and other problems you may encounter on the job and the chain of command for handling issues such as this.  Most jobs mandate that when there is a NO CALL- NO SHOW, the employee getting ready to go home must stay for no more than a half hour.  Well, that's how it was for the last two shift jobs I have had, the last one is still current.  After then it is the managers job to fill the spot.  If you can not get a concise answer from your P&P book, talk to management.  You really do not have time to play on the phone on company's time.  I hope that didnt sound too mean.  I am just saying, be cool and professionally handle these issues.  And as for the NC/NS, let administration handle that.  you just continue to do the best you can in your job responsibilities. Do not let lower level management hound you into a corner.  Review your manual.  This is not intended to be harsh. It is just straight up.
1076549
Below are several links on cold calls. Hope this helps !!! :D
381795
First of all, I will normally wait about 10  maybe 15 minutes if they didn't call, because if something happened then they should have called and let you know they couldn't make it at that point in time.\nIf they called, then yeah, I would wait longer.
703309
Tell the caller: \n"I will let them know you called." and then say "When is a good time to have them call you back?"
131525
there is a box you have to make sure is unchecked, it's under callmanager drop down window
599514
Well it would really depend on what hour it is now. But I would probably leave but place a forwarding to my own cellphone so that I can answer any calls made to the office :P
608244
hurry, staple the contacts back in!
908354
Try a call-center.  Try 24 hour call centers or ones open until Midnight, like Time Customer Service, Inc. or T-Mobile or Price Waterhouse Coopers.\n\nTry MSN Careers or Flipdog
332076
If I remember right, you said something about honesty.  So the last answer would not work too well.  And quite frankly, if it was me you were calling with that crap, I would hang up on you.\n\nHere is a more honest way to do this.  When you call you ask for a sales dept. or someone that would get a call in quite frquently.  In other words, someone who is insignificant in the company, basically.  Don't ask for any specific person either.  When calling in, you simply say..."Hi, can I talk to someone is sales (customer service) please?"  At this point, she may ask you your name.  Simply tell her your name.  If she asks you where you are from, play stupid and say something like, "home", or ask her what she means by her question.  Playing stupid is a great thing sometimes.  If she wants to know why you are calling, play the "customer" act and get frustrated with her/him and ask, "why so many questions.  i simply want to talk to the sales dept. can you please transfer me, that is unless I should take my business elsewhere"?  If she hangs up on you, you now have a reason to call back and ask for the manager.  Who cares what happened with her, just talk to the manager what you called him to talk about.\n\nIf you get passed her without being asked what the call is regarding (and most of the time you will), then you will talking to the coveted CSR, or sales guy.  When they answer you now need to play stupid again.  You say something like this:  "Oh...I am not sure why she transferred me to you.  I was actually calling for your manager, are you the manager?"  If there are multiple managers there, sometimes the answerer will even give you the different names of the managers like this...."do you want Steve or Mike?"  This is great for you because now you are on a first name basis with the manager.  If they ask what your name is, you tell them the same thing that you told the receptionsist...your name.  If they ask where you are from, what are you supposed to say??????\n\nFollowing this formula will get you into 8 out of 10 companies that you call.  I know that it does because I have did it many times.  Happy selling and keep it simple stupid!!!
981441
make that telephone call
845301
Most call centers have low moral and high turn over, especially the "big ones".  You might be surprised, a little industry related experience like yours and you might me in demand.
691740
Try this:\n\nHold MODE and SET for 2 seconds. Then use MODE and SET to adjust hours and minutes. Hold them again to exit adjust mode.
7850
visit www.erlang.com/forum/callcenter/thread.htx?thread=359
875483
Yeah.  I worked at 2 call centers.  One lasted about 6 months and the other about a month.  It wasn't so bad, i was 17 but you have to have a lot of patience and be able to "bite your tongue" when you get rude people.  It sucks but it's a paycheck.  The best kind is "inbound" calls... that's where people call you and you don't interrupt their dinner.  You still sell things... you just don't call them at their house.
907441
I worked at an inbound call center supporting Quicken software for a few months.  I hated the job but the pay was decent (about $14 an hour), and they had this cabinet full of snacks and candy the employees could buy on the honor system for next to nothing.  I think conventional wisdom kind of deems the call center jobs as pretty undesirable so, failing the obvious solution of offering a competitive wage, promoting a laid back, fun environment with flexibility in scheduling might be a good way to go.
1177234
Keep calling the radio station until you get through.  Also, dialing *66 will do that for you automatically to avoid busy signals.