what is the base wage of a call centre and how do they pay on commission?
398911
depends on the call center.  most centers that pay on commission will base it on sales.  if you're just answering help desk calls, maybe you'll get a bonus based on fastest average answer time or most calls per hour or some such measure.  but to be a true commission, you have to be selling something on which you get a bonus of some sort.\n\nbase wages for US call center reps are probably in the $8 to $15/hr range depending on the function.
424477
how much does it pay?
15736
i work as an agent at a call center... call centers handle different customer service based accounts... it ranges from booking of appointments for different companies, directory assistance, tele verification, credit cards, to billing disputes... it's either inbound or outbound... \n\nworking at a call center can be VERY stressful... you deal with different people all the time... some accounts are no-brainers, but boredom and monotomy could get to you... it can be very rewarding though... you get good compensation, and you get to improve your people skills...
838580
a call center agent on customer service is a person who talk to the their customers whether it is regarding a product or suggestion. most of them are inbound calls or the customers are the one who is calling. i myself is a call center agent, so if you think we can help you with your projects, feel free to send me an email at lyseth@global-sky.com. thanks!
44017
THE PAY IS VERY LOW COMPARED WITH US STANDARDS.  MANILA HAS THE HIGHEST AREA CALL CENTERS,,  AND THERE IS STARTING TO BE MORE IN BAGUIO CITY, ENTERY LEVEL IS ABOUT $1-$2 DOLLARS PER HOUR..   VERY LOW. \nBAGUIO CITY IS REALLY GROWING BECAUSE IT IS UP IN THE MOUNTAINS ,, A LOT COOLER..  AND PEOPLE ARE VERY NICE THERE.
395743
I have noticed that wireless retail companies usually offer a starting pay based on your sales experience. It is also dependent on where you are geographically, so it is good you included your location. My friend is from the midwest, and the same job started out at between 7-9.00 hr plus commissions. After moving to the east coast, exact same job, it paid 16 plus commissions -I assume the difference being the cost of living. They usually do make you an offer on salary/wages before you are hired, and you have the option to negotiate or accept the offer. \n\nYou could always inquire with a current Employee on starting pay, or call a locationand speak with the manager to get the scoop. :-)
271190
I work at a call centre, but during the day shift, which is ok. My work mates who do the night shift though don't have a bad deal: they get way more money for working the nights and there isn't even 1/3rd the calls that I get in the morning.\nIf you can stand working through the night, the fact that it's a call centre should not be a problem.
765816
Taking difficult calls\nMaking sure that calltakers don't take long breaks, or no breaks\nSupervising Staff with training and appraisals\nSick and Holiday Cover\n\nIt generally depends on the call centre too as to what other duties are involved.
733516
this all are dubba call center where u will get up to 5 to 8k join some international call center to earn more up to 11 to 15 k
423888
during peak hours 1 unit=8 minutes cost 1 local call rate(depending on u r plan usually Rs 1/-)\nduring off-peak hours(10.30pm-7.00am) 1 unit=15 minutes cost 1 local call rate(depending on u r plan usually Rs 1/-)\nEXTRA rate if u r using netone that comes on bill Rs 6/- per hour\nOR else u can use prepaid sancharnet card
101675
From my understanding the commission for selling a new cell phone contract is between 3 and 6 months of the contract value depending on the provider.(3-6 months of the monthly service) There isn't any residual income from the service plans.\nPlus there's the money made from selling accessories.\n\nI don't know if that helps or not, but that's pretty much my understanding of it.
845301
Most call centers have low moral and high turn over, especially the "big ones".  You might be surprised, a little industry related experience like yours and you might me in demand.
235974
I am in the call center business, no company will make it public knowledge they outsource their customer service/tech support call center.  You will need to advertise in trade magazines and hope they call you.  But right now the trend is outsourcing the calls to India.
411547
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
1012485
jack430 gave you a great link to the pay chart.  And you get paid twice a month.  Half on the first, half on the fifteenth.  Plus, remember that is just the basic pay.  If you have dependants, are in a combat zone, etc.  you rate extra pay.
974883
You're basically working on-call, which is allowed. As unfair as it seems, your company is within its' rules. \n\nPersonally I don't think it's worth it, but it's the same concept as working as an oncall doctor.
616954
There really is no "rating" system in place persay. They work on a tier system where more experienced and knowledgeable people hold manager type position and usually sit at a tier 2 or tier 3 support level. \n\nIf someone at the tier 1 level has difficulties answering a call or servicing a particular user/caller, then they often pass up the tier system.\n\nThen from a company position, they then judge the tiers through production goals that usually take into account:\n\n1) Traffic/Calls serviced\n2) Time per call/incident (lower the better)\n3) Quality of customer service (polite, knowledgeable etc)\n\nUsing tiers and these goals, you can get an idea of how well the company/department is doing overall.\n\nHope this answered your question. Enjoy!