how do you deal with stubborn employees?
148779
transfer them to Iraq
270803
You are probley too nice. Show them you wont take anymore mess in a way that wont get you fired.Call off a couple of times. If they feel you are a valued employee they should cut you some slack. If not quit.
993670
As with ALL managers, REMEMBER your people !!!!!  They are what make you strong,   Depend on their knowledge, listen to them, don't be over-bearing.\n\nYour people know more about  their job than you do.  Listen to them.  Don't be too proud to ask them why they do what they do.  Let them explain it to you.....LEARN from then.  Respect them!!!!!
45235
This is indeed an awkward situation. I also never know what to do because sometimes it would be an insult because they don't want to be treated the same as the rest of the staff because they own the place, and so because of that I usually don't!
610957
I am stubborn and nobody can change my mind
704737
The customer is not right when they are rude and abusive. But I agree with Genie previous answer. Listen to who signs your paycheck.
425729
That's hard.  Hopefully, in time his own rude behavior will back-fire and he'll be reprimanded by his superiors.  Whenever he upsets you don't react- your being upset might be what he wants.  If he thinks his attitude won't work on you, maybe he'll stop.\n\nYou can always file a complaint with HR siting "hostile work environment" which is a legal term that makes companies freak out.  \n\nIf any of your customers complain to you about the way they were treated by him, tell them to put it in writing and give them your boss's name.  That will work wonders with the higher ups.\n\nHe's only 20- and has a lot to learn about managing people.  Do a good job and maybe you'll get promoted over him!
755858
1. Don't spit in their food.\n2. Don't drop their drinks on their head.\n3. Don't swear at the customer. (unless they deserve it)\n4. Don't steal their credit card numbers.\n5. Don't serve cold food.\n6. Don't taste test their food in front of them.\n7. Don't say your managers name.\n8. Don't ignore them. \n9. If you Don't know something, pretend you do until you find out for sure.\n10. Do: always smile and be kind even though in your head your thinking that they are the most annoying piece of crap and you want to slam their face in the fryer.
170017
If their unhappiness is personal, suggest they seek help, perhaps fram an employee assistance program. If they are complaints are just, ask how the problem could be remedied and try to help. If they are just plain whiners, tell them to straighten up, dissent breeds contempt.
729048
Oh yeah, every place I have ever worked.\nRemember they are over compensating for their weaknesses.\nThey think if they act like they superior, everyone will think they are.\nBest way to defeat someone like that, is to show them you can do a better job that they can. Bursts their bubble every time.\nGood Luck.
517430
1. ALWAYS REMBER TO HAVE FUN (Yes, you can be the boss and have fun. Burnt out people lose there grip on things) \n\n2. Don't let you position go to your head. (No one want a bossy that think that they a God)\n\n3. don't ask your staff to do something that you won't do yourself.( once they see you do it  once they will gladly do it)\n\n\n4.Be firm and never waver from it.( Yes, be understanding and compassionate but firm if your staff see weakness they will take advantage of it)\n\n5. If you have question always ask. ( It is better to be safe than sorry.
421136
Oh yes, I have had one in almost every job I've had. They are called "a pain in the neck!" and are found in every place of work. I try not to let them wind me up and ignore them as much as I can. Another good tactic is to say, " Yes your right - what a brilliant way of doing it!" and just continue to do what ever you need to do to get the job done properly. Basically, these people are insecure and need to feel that they are better than anyone else.
927528
be assertive not aggresive\nthat is my way of handling this situation
1047398
when your customer speaks, shut up and listen\nCommunicate with your customers and your employees\nUnderstand that nothing just comes to you, you have to get off your butt and get it.\nLong hours?  Try long months\nThe rewards are internal.
373693
Firstly you should know that when anyone behaves like that they are being completely unprofessional. Never ever ever ever get drawn into that kind of behavior. You cannot win an argument by yelling. Remain calm, look the person straight in the eye, smile, if you can, and say.. I get the feeling that you are upset, would you like to talk about it, I am sure that whatever it is, it can be resolved.  This will catch them completely off guard and will probably get them to stop behaving badly.\nIf it is a job that you don´t care about, and you were going to quit anyway, let him have it..say something like..Who do you think you are talking to,you cannot speak to me like that.  If they have a superior even better, add that you will be speaking to thier superior. Stand up for yourself, because if you don´t, you will run the incident over and over and over in your mind wishing you had said this or that.. but never lower yourself to their level.  Stay calm.   and then slash his or her tires..lol just kidding
857357
Align with her instead of going against her.  Just let her know you like her idealism but explain how things work in the office and that part of being at work is learning not to make excuses but just do your best each day.  Make sure she knows the bonuses are extraordinary.  Telling her other companies would not "put up" with her attitude will only make her dig in her heels and fight you.  \n\nRemind her you're all in the same boat and she needs to help with the rowing by doing her part, which is to behave professionally, and it wouldn't hurt to suggest she notice other people's jobs and how many there are that are just miserable - she's got it cushy.
206672
if you are asking what to do if you have one...first, remember that you don't have to be friends to be professional and work well together. do you really have a grievance, or do you just not like them? if there is a real problem, approach them openly and honestly...and PROFESSIONALLY first. document everything. if you can't resolve it between the two of you, go to your supervisor or human resources department for help. but nobody likes a whiner, so make sure you have a legitimate complaint first, or it will only come back to haunt you.