Why don't anti-spyware/virus software really remove 100% of the infection even if updated?
155471
thats because the software that you are using is the one creating the viruses. they create newer infections so that you avail a new one (spending $). its their way of merchendising.
1075321
I think you are still infected, that's why it popup everytime. Do not click on that link to download their anti-spyware, it is actually a  spyware of itself.\n\nTry McAfee Spyware or Notron AntiVirus (buildin Spyware protection), they are the best I have tried so far.
1180193
It's a real problem. Does not matter what is the worm, it blocks your attemts to get rid of it. Try link below: maybe, your worm/virus still does not know it.\n!!! One thing more: you *have* to install some antivirus and firewall software. In any other case, you will get such dirt again and again.
970623
Please visit http://www.housecall.trendmicro.com and select 'Full System Scan'. SInce Antivirus software requires continous updating, I always use this FREE online system scan. It has been effective in removing 78 viruses from my computer so far. Hope you like it, don't hesitate in mailing me any other questions at asad_khawer@yahoo.com
761168
yes\n\nRun a scan and it should remove the virus.  \n\nYou might also get adaware or spybot and run them to get rid or spyware and adware
1164126
Try downloading Microsoft Defender or Spybot. I understand that these packages can be loaded free and should remove the malware. Be Careful and only download from tried and tested sites or you may end up picking up another maware.
870999
That might not be a virus, first try a system restore from Start - programs - accessories - system tools - system restore. Take it back to when it last worked ok.\nCheck that Windows is up to date.\nIf that doesn't help its more likely to be spyware, especially if your system is also slow.\n\nBefore attempting to remove malware you must switch off System Restore as back up files will be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.\nRun your anti virus and anti spyware in Safe Mode. To get into Safe Mode repeatedly press the F8 key after the bios screen loads but before Windows loads. You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.\n\nThen beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it.\n\nYou need to install one firewall.\nThe Windows firewall doesn't stop malware on your pc from dialling out. Both these firewalls are free for personal use and stop unwanted incoming and outgoing traffic. \nhttp://www.zonelabs.com Zone Alarm firewall\nhttp://www.comodogroup.com/  - Comodo security suite.\n\nShields Up security site; \nhttps://www.grc.com - check your firewall works\nhttp://www.grc.com/optout.htm - grc anti spyware program and info.\n\nhttp://www.mozilla.com/ Firefox web browser\nhttp://www.opera.com/ Opera web browser\nInstal both these web browsers, turn off javascript on one and use that browser for vising unknown websites. They don't support Active X so thats one less way for problems to get on your pc.\n\nYou need to install one anti virus;\nhttp://www.grisoft.com/doc/1 AVG anti virus or\nhttp://www.avast.com - Avast Antivirus \n\nYou need all three anti spyware programs;\nhttp://www.ewido.net - AVG(Ewido) anti trojan.\nhttp://www.lavasoft.com - Ad-Aware SE Personal anti adware\nhttp://www.safer-networking.org - Spybot Search and Destroy anti spyware\n\nAnd these are useful utilities;\nhttp://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site identifies fake anti spyware programs.\nhttp://www.ccleaner.com Cr*pcleaner Registry cleaner and privacy tool\nhttp://www.mailwasher.net/ -spam filter\nWinpatrol is a handy utility that tracks cookies on your pc and stops unwanted changes to your startup folder.\nhttp://www.winpatrol.com\nSpywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.\nhttp://www.javacoolsoftware.com\nhttp://www.siteadvisor.com -MacAffee Site Advisor warns about malware on sites you are about to visit.\n\nRemember to update and run all of you anti malware programs at least once a week.
997446
Never delete an infected file, clean or quarantine the file! Any modern antivirus will do the work for you...if it will not, rerun the check in safemode.
887012
Most times these programs I recommend can remove the harder to remove trojans. When you run these, you MUST BE OFFLINE, AND you need to restart the computer WHILE the programs are running. OTHERWISE, they sometimes can not be removed. Disable all other virus ans spyware software except these and remove them permamnently.\n\nYou need these:  Trendmicro Housecall,  Spybot Search and Destroy and   AVG Free Antivirus.\n\nNOTE: Get updates first, THEN disconnect from the Web when you run these programs, then restart, do NOT CONNECT to the Web yet, and run them again. Don't turn off SpyBot when you turn off the system. When at trendmicro, select "Scan Now It's Free"\n\nAlso, stay informed with the YAHOO Computer Geek Team!
908961
Most times these programs I recommend can remove the harder to remove trojans and viruses. When you run these, you MUST BE OFFLINE, AND you need to restart the computer WHILE the programs are running. OTHERWISE, they sometimes can not be removed. Disable all other virus ans spyware software except these and remove them permamnently.\n\nYou need these:  Trendmicro Housecall,  Spybot Search and Destroy and   AVG Free Antivirus.\n\nNOTE: Get updates first, THEN disconnect from the Web when you run these programs, then restart, do NOT CONNECT to the Web yet, and run them again. Don't turn off SpyBot when you turn off the system. When at trendmicro, select "Scan Now It's Free"
1023628
Here's what i did...\nIf you remember the time when your system got infected with them, you could go for a system restore  for that date. It's like the undo command in MS word....only this time it's for your system. \n\nHowever, watch out!!! Anything that you installed in between that date and now, would be deleted! Be it software or any other thing, it'll just go away.\n\nI remembered my infection date to be just the day before....ran system restore and my PC got a clean bill of health. \nAbout Anti-Spywares and anti-Adwares that the others are saying,  you can never be sure as to which one is really effective. Some of the most famous ones are,of course, but remember one can never be sure.\n\nOh yes!! just remembered something. When my PC got infected with Spywares, it suppressed all installations of any Spyware and Adawares... That prompted me to go for system restore... Thanks to some wonderful users of Answers for helping me at that time!\n\nTo access system Restore, just go to Help and Support...\nClick on "undo changes in your computer with SYSTEM RESTORE"...\nClick on the date that your PC got affected. and just follow the process from there...\n\nIn case you don't remember the date, i suggest you to go for some real top-notch class Anti-Spywares and Anti-Adwares.\n\nGood Luck and tell me how it goes!
227463
The general answer is to run both anti-virus and anti-spyware sfotware on your machine. But there are some issues with this simple advice. \n\nOne problem is that new malware turns up often, so your anti-virus software should be updated frequently (weekly is the usual recommendation). BUT, some anti-virus makers have decided that some kinds of unwanted software aren't really viruses, and so shouldn't be flagged as malware, removed, or  deleted. This is the reason the spyware detection programs came to be; the anti-virus programs weren't announcing their presence or removing them. Since spyware is so varied, none of the spyware programs seem to catch them all. So it makes good sense to run more than one. Fortunately, there are many different spyware programs, several of them free. \n\nRecent events have demonstrated that this business model has its troubles. A couple of years ago, Sony-BMG decided to protect some of its music CDs by putting some software on the CDs which infects Windows computers when the CD is played on a Windows computer. It did so silently and was supposed to thwart pirates attempting to copy the music tracks. But it also allowed anyone to take over the computer / operating system without significant effort. It was a rootkit, making the Sony music CDs themselves Trojan Horse malware, and possibly the most extensively installed one in history. Several of the anti-virus producers have explained that they noticed this DRM rootkit, but didn't add the Sony rootkit to their malware lists. So for a year or so their customers' computers (and all the data on them -- business, personal, confidential, ...) were left dangerously exposed to the malicious by something many anti-virus folks knew of and chose to stay silent about. F-secure, to its credit, immediately added the Sony rootkit to the list of malware it detected and reported the day after they learned of it. Most others treated it as a PR problem for some time after the Sony rootkit issue became public knowledge. \n\nSo doing the recommended thing may not actually remove all the surveillance software that might be on your machine. The programs you rely on to detect and remove such things may be knowingly ignoring some. The most certain solution is to reinstall the operating system and all application programs from media known to be free of malware. \n\nWhich, of course, raises the obvious question -- how can one know this or that media copy is free of viruses, Trojan Horses, surveillance software, etc? The answer: it's not possible. For instance, a few years ago, millions of copies of Microsoft Windows CDs for Korea were infected at the factory with a virus. What has been thought to be the very first virus was a Merry Christmas greeting hidden on many thousands of official product distribution floppies distributed by Apple many years ago.\n\nIt's not an easy to solve problem. It may be that changing your operating system is a reasonable approach. Take Linux, for instance. It has had far fewer problems with viruses and other malware throughout its 15 year history. Part of this is probably because there are fewer installed Linux systems. But part of it is that Linux is based closely on Unix (from Bell Labs) which was itself designed from the beginning as a multi-user and multi-tasking system and so to protect users (and their files) from all others. This is inherent in the operating system, the file system, process accounting, access control, etc. \n\nWindows was developed from the quite different 'one computer on every desktop" perspective; it was assumed that each computer would have only one operator, no sharing. Not very realistic in the actual world of real businesses and families. With the development of Windows NT (2000 is actually NT v 5), MS tried hard to make NT (which could be a fully multi-user operating system akin to Unix in principle) work as much as possible like preceeding single-user Windows versions. There ha
727835
That's hard to say...make sure you have a good virus scanner and that it is up to date...also check for spyware often.  Sometimes you will get a program and it actually installs viruses and spyware instead of the program you want.  You have to be careful.
948120
Hi there,\n\nMost antivirus programs use something called "signatures" to protect their users.  These are files which their research team create in order to protect your computer from each infection by basically "patching" a hole in your system.  These are what are downloaded when you perform an "update".\n\nHowever, this is a very outdated technique and is being abandoned by forward thinking security programs.  One such program which I use and recommend is Prevx1.  This program requires ZERO updates, yet your protection capabilities are being updated every second of every day. Outdated programs which require you to download signatures means you could be unprotected for days or weeks why a member of their research team creates a fix for you to download.  Prevx1 works in a completely unique way, meaning if any person with Prevx1 installed on their computer discovers a new infection, it is automatically blocked from running. The best part however, is that Prevx then informs their online malware database which instantly protects every other user in the world with Prevx1 installed.\n\nVery Clever.
594687
Hi there,\n\nSpybot and Ad-Aware can be quite decent spyware & adware removers - BUT they will not PROTECT you against being infected. These programs simply scan your machine once you are already infected and remove the threat. Their signatures and definitions are also not released very frequently and more users are being infected even though their programs are up-to-date.\n\nMy recommendation would be a relatively new security program called Prevx1. This is an all-in-one solution that is proving to detect, protect and remove more malware (virii, spyware, adware, trojans, rootkits, etc) than all other leading security vendors. This is because they use a completely unique approach to protection which means they are able to see malware quicker than anyone else and also protect their entire userbase instantly and in real-time without the need for any downloaded updates.\n\nYou can read more about Prevx1 and/or download their Free Trial from the link below, which will scan your computer and remove any malware for free:\nhttp://www.prevx.com
537825
There are some kinds of spyware that NAV, adware etc. cant clean up.  If the program can identify the program write it down then do the following:\n - start->run-> msconfig-> startup\n   Disable any services you know to be suspect.\n   Disable any startup programs that are suspect.\n - Turn off system restore   \n - Reboot the system in safe mode (F8)\n   Try to remove or rename any programs listed by the spyware program. \n - While in safe mode re-run the spyware cleaning product if possible.\n - Reboot\n   \n Each virus/malware problem has a diffrent solution.
862632
Because your information is vague it is difficult to provide you with specific information on removing the infections. Although many AV and AS programs will detect and remove many infection they do not do it all. Many Malware infections require a procedure to be followed to remove it. This is because part of it are in hidden areas of your computer and will download the infection as soon as you are done with the removal attempt. Other Malware infections require specialized programs to remove them. This is the case with Smitfraud and Vundo infections.\n\nFirst, go to this online site and do the free on-line scan and select each infection it finds for removal. Write down the name of any that cannot be removed exactly as the program lists it.\n\nhttp://housecall.trendmicro.com/...\n\nThis procedure works for all Malware. Replace the Ewido and AdAware SE programs with any AntiVirus or AntiSpy program you choose.\n\n\nDownload and Update Ewido (now called the AVG Antispyware). Do not run:\n\nhttp://www.ewido.net/en/download/......\n\nDownload AdAware SE and update. Do the setup. Do not run:\n\nhttp://www.filehippo.com/download_ad-awa...\n\nAdAware SE Setup:\n\n1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."\n\n2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."\n\n3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."\n\n4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).\n\n\nTEMPORARILY SHOW HIDDEN FILES AND FOLDERS.\n\n1. Click Start, and then click Control Panel.\n\n2. Click Appearance and Themes, and then click Folder Options.\n\n3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.\n\nIMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.\n\n\nEMPTY INTERNET EXPLORER BROWSER CACHE:\n\n1. On the Internet Explorer Tools menu, click Internet Options.\n\n2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.\n\nRESTART IN SAFE MODE:\n\nTo do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."\n\nSafe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.\n\n\n\nSTART THE SCAN WITH ADAWARE SE. THEN DO IT WITH EWIDO.\n\nNOTE: Let AdAware complete its scan. Sometimes AdAware will be unable to remove everything that it finds and will prompt to be allowed to try again after restarting. If that happens, when the scan finishes restart immediately and allow the scan to finish.\n\n\nWhen the scan and removal are completed REBOOT COMPUTER. Thi