does toyota has its own customer relationship management program?
152759
Generally car dealerships have customer relationship management (CRM) programs whose goal is to get customers back in for service on their vehicle, buy new cars in a few years, and encourage referrals. These are often part of the large software programs they use to run the dealership. Car manufacturers also try to encourage loyalty by sending out coupons for service specials at local dealerships, for example. The more they can get you at the dealership, the more it will reinforce their name. The point of getting you in for service is establishing the habit of going to the same place for all your automotive needs so that, whenever you decide to purchase a new vehicle, you automatically think to go to the same dealership.
305395
Customer feedback gathering & asessment \nContinuous product/process improvement\nCustomer database & Relationship marketing\nCustomer retention programmes \nStrategic decisions based on CLV (customer lifetime value)
708897
this site has their contact data and some description, of course they will want you to purchase their program before you get the specifications, good luck
319538
Generally, no.\n\nBonus and/or reward point programs are marketing efforts to retain customer loyalty.\n\nThe only laws regulating consumer marketing generally fall into the full and open disclosure area of law.  Most major companies such as airlines (Frequent Flyer programs) or financial firms(Discover's Cash Back rebate or American Express Rewards) are pretty good about disclosure on how their programs work.  This isn't to say, though, that they make it easy.  Usually notifications that the program has changed is delivered with your billing statement in legal disclaimer language in a font that would require the Hubble Space Telescope to read. :-)\n\nIf you feel you have been defrauded through one of these programs, contact your state's attorney general office.  They can best advise you how to make a claim.
410575
If you look at this from cars that are dependable then yes Toyota should be in it. Although not a US automaker Toyota pushes US makers to step-up their game and do better.
760232
I'll give you a freebee if you email me details and I know the specifics (research) of the product/service.\n\nWorked in Brand management and net marketing for clients like GM, Pontiac racing, EMI records among a thousand others.\n\n==================
397947
Not sure if you have evaluated this Open source CRM + ERP tool. It's called Compiere. Their site is http://www.compiere.com/\n\nCompiere is the #1 open source ERP software application with fully integrated CRM software solutions. It may just suite some of your business needs. However, some customization may be required. To find a solution out of the box which suites our business requirements is usually tough. But we can try to get as close as possible and built additional functions or modules from there on. A good core basic solution which fits at least 60% would be the best.\n\nFor more information on CRM solutions, do check out this site at http://www.wareprise.com/articles/how-to-implement-a-CRM-system.php
594613
It would help if you posted details regarding your complaint.  Is it lagging maintainence issues?  Late rent fees?  Not enough parking spaces?   How you deal with a complaint really depends on what the complaint is.
181400
The following article covers both B2B CRM and B2C CRM:\n\n***********\n\nWhile self-service has been successful in B2C, it will fail if B2B companies use a B2C approach, says Joanie Rufo of AMR Research\n\nWhereas business-to-consumer (B2C) relationships often begin and end over the Web, most business-to-business (B2B) relationships have existed for decades the old-fashioned way: on paper, through the mail, via the phone or fax, or in person. As such, B2B customers are accustomed to very personalised - often one-on-one - support from the companies they have done business with for years. Offering these customers Web-based support will fail if it doesn't recognise the existing relationships between companies.\n\nB2B self-service must be personalised; it requires first developing an overall Customer Relationship Management (CRM) strategy that integrates with other systems containing customer data.\n\nThe objective of B2B self-service is not cost-driven; it is designed to open a new support channel for added customer convenience and satisfaction.\n\nIt's better to have no Web-based self-service than to have self-service that does not recognise and address these issues.\n\nFindings and analysis\nAMR Research interviewed companies that have implemented B2B self-service and questioned vendors of multiple backgrounds, including knowledge providers, niche self-service vendors, and CRM suite players. This research confirmed the following:\n\n    * Efficient problem resolution is the most important feature of B2B self-service.\n    * While high-tech companies are successfully using self-service, few other B2B verticals are doing so.\n    * Data integration\n      "Users need to take the lead by developing a demo scenario for customers in order to encourage brainstorming and discussion"\n      Source: AMR Research\n      and knowledge management costs can equal or surpass application costs.\n    * With few exceptions, best-of-breed self-service vendors will be shut out of B2B opportunities. \n\n\n\nB2B companies must personalise self-service\nFor self-service to be productive for B2B customers, it must address their specific needs and recognise the existing relationship they have with a company. Otherwise, the customer won't change their behaviour and will continue to call a contact centre or\n"When customers are asked what they want or need from Web self-service, most don't have an answer"\nSource: AMR Research\nan account manager with questions. Therefore, an unassisted support interaction needs to be able to mirror an assisted one by performing the following actions.\n\nRecognise - Identify a customer by name, organisation and role.\n\nPersonalise - Display and manage transactions for the customer's product portfolio, service agreements and entitlements, open enquiries, order status, and invoice and billing information.\n\nDiagnose - Understand the intent of the inquiry (e.g., support related, order management related).\n\nRespond - Provide resolution through integration with other systems (e.g., knowledge management, order management) and respond to the customer. If the issue cannot be resolved online, provide workflow to escalate the inquiry (e.g., to contact centre or account manager).\n\nPerforming these actions requires integration of the key systems that contain customer information, namely legacy CRM, Enterprise Resource Management (ERP), and supply chain systems. Our research found that, on average, users have between 5 and 25 different systems in place containing relevant customer information. From a functional perspective, these actions translate into personalisation, connectivity, knowledge management, and escalation.\n\nAccount managers and/or customer support agents often integrate these systems on the fly, by popping in and out of multiple systems to pull relevant customer data. Since customers cannot do the same, you should integrate these systems first before implementing self-ser
654804
Toyota has a facinating history.\n\nYou can read more about it on their webpage:
485208
Schafer's has Business Management software designed for Service&#92;Contracting including HVAC software, etc. here is a link to the web site - http://www.shafers.com/products/
917121
Toyota will shake up the mix a bit, will be interesting to see how well they do.\n\nWith the car of tomarrow it wont matter what your drive all the cars will be the same.
552871
For a good listing of the latest CRM softwares in the market today, check out http://www.wareprise.com/content/customer-relationship-software.html\n\nThe new Microsoft CRM 3.0 is also quite good since I've seen a demo of it. Pretty impressive.
873707
how about: "Supplier Development at Honda, Nissan and Toyota:\nComparative Case Studies of Organizational Capability Enhancement*  from MIT\nhttp://imvp.mit.edu/papers/0304/sako_supplierdevelopment.pdf
136619
Customer loyalty is sticking to a brand.  For example you own a Ford and the next car you buy is a Ford, you are a loyal customer.  It seems only right that we get benefits for this loyalty, dont't you think?
642457
you mean like ticketmaster?
171319
Contact point management is software that tracks your business contacts, and can set up "ticklers" to remind you of meetings, events, and follow-up items.  \n\nThe more advanced types of software can also track multiple contacts from multiple people, and track marketing expenses and business created.\n\nACT! is one of the programs that has been around the longest, although different business fields tend to have different software they prefer.  ACT! is generally preferred by sales-type organizations.  There are also some web-based programs that have started up in the last few years that are good.  \n\nThe main disadvantage of any of these programs is the cost, and the time and effort needed to train staff to use the program.  There will be a lot of resistance initially, but in the end (my opinion) these programs are really essential for managing contacts!