what is the difference between a call center and a BPO company?
115880
BPO (buisness process outsourcing) is the root of call centres, BPO are working for some big companies ,BPO  do buisness for them.and call centre are nearly open for any person ,he can dial to them and clarify his doubts but BPO will entertain certain companies whom it is bounded
70592
First, I think that you're out of your mind.  Companies of this size generally outsource their call center activity to other companies like Softbank.  These companies are typically able to have hundreds of people answering the phone at a time.\n\nSecond, you would contact those companies directly.  The contact information would be on their websites.  \n\nSouce - i analyzed call center activity and hiring for Juno Online Services (now a division of United Online).
179223
First thing is that spelling of India is wrong in your question. Another thing if you are working for a company than try to make a proposal report for the company owner about the benefits of Outsourcing. And do one thing to contact people some where in Chennai, Banglore, Hyderabad or Delhi and also in Bombay who are dealing with outsourcing and call centre stuff. Tell them to send you the information about their location and prices. And mention that in your report and try to persuade your boss to do so.
934684
this usually means the way a buisness deals with communication. e.g how are outside calls handled? how is information/data shared between computers/employees in the company and between other companies, what info systems are used etc? diffrent companies have diffrent ideals and priorities etc
238604
1. The part of an organization that handles inbound/outbound communications with customers\n2. A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based ...\nwww.cashflowspecialistsinc.com/glossary/\n3. A call centre (Commonwealth English) or call center (AmE) is a centralised office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However the term contact centre (Commonwealth English) or contact center (AmE) is often applied when such multiple functions are blended in one office.
907441
I worked at an inbound call center supporting Quicken software for a few months.  I hated the job but the pay was decent (about $14 an hour), and they had this cabinet full of snacks and candy the employees could buy on the honor system for next to nothing.  I think conventional wisdom kind of deems the call center jobs as pretty undesirable so, failing the obvious solution of offering a competitive wage, promoting a laid back, fun environment with flexibility in scheduling might be a good way to go.
62745
It is true that India is taking over more of the tech support jobs from call centers in the United States but doing a great job? I don't think so. The main problem is language. I had a problem with my DSL recently and the tech center was in India or Pakistan. I could barely understand the woman and had to ask her to repeat what she had said several times. I was on the phone with her for almost an hour. I can understand the people wanting to work in these call centers but they really need to learn english much better before they are hired.
172194
An inbound call center takes calls from the public to the organisation. An inbound call center might operate as a customer inquiry centre or accept travel reservations.\n\nAn outbound call centre calls the public. Examples of an outbound call center would be telemarketing or debt collection.
995350
You would need to specify the location of the job first. Once that is done you would need to consider if it is in house or outsourced. \n\nIn House call centers pay more and growth options are better.
875483
Yeah.  I worked at 2 call centers.  One lasted about 6 months and the other about a month.  It wasn't so bad, i was 17 but you have to have a lot of patience and be able to "bite your tongue" when you get rude people.  It sucks but it's a paycheck.  The best kind is "inbound" calls... that's where people call you and you don't interrupt their dinner.  You still sell things... you just don't call them at their house.
455194
Basically a sweat shop without manual labor.  You sit there taking calls for 8 hours a day.  You hang up from one call... you're given 1 minute to type in notes in the customer's account.  Then you take the next call.  If you choose not to, the call monitoring people are on your butt.\n\nYour performance is based on call times in a certain range.  Handling a call quickly means it is as detrimental as taking awhile with a more serious issue.  it's all based on numbers.  If your call centre's numbers aren't as good as needed, the client switches and you're out of a job.
621256
Well, i am really confused the answer given above is totally different than the one i am gonna give, so i am not sure what BPO and IPO you were asking about.\nBPO Bussiness processing outsourcing (Booming industry of business outsourcing)\nIPO Initial public offer (Used in stock market by companies to start there share in market)
84758
Getting work for BPO can be done by having a sales team (call center type) who can make calls to companies which are in US, UK or in Europe which actually outsource project. You can find N number of potential companies which are ready to offer project. you can also bid for projects in some of the sites like elance.com, freelance.com, contractedwork.com, etc. provided you are looking for small projects. If you want to work in big way just try to setup a sales team and cotact companies directly. \n\nAll the best...
517627
Hi Johny,\n\nSAP is an ERP package having different modules which has been intergrated internally. Based on company structure they maintain different servers for their respective modules.\n\nWhile learning SAP you can choose either as a Functional consultant or a programmer [ABAP], a functional consultant involves less in code and more in defining/ customizing/ modelling according to the company structure.\n\nSince you know CRM concept i think it doesn't take much time for you to get into that, i suggest you to get trained as a functional consultant. make sure to get the full domain knowledge before you apply for the jobs.
504472
These days setting up a BPO company is not a small deal, but if you have a fixed goal and you want to achieve it, i am sure nothing is impossible. I said its not easy to set up a company because of the competetive market, as you said you are in BPO so you must be knowing the competition these days is really very hard. So the best you can do is prceed step by step to be a good business man.\n1) Try to make contacts with international clients, the best way you can contact them is when you are on calls.\n2) Start making a list of small call centers in India, to whom you will further outsource your business, it will help you in future.\n3) Start searching on Internet about companies who are willing to outsource there work.\nFor your firther information i would say there is a lot of work in this industry all you need to be is hard working and smart working.\nI am planning to set up my small call center in coming two months in delhi. Write me for any further information at mohitmadaan@gmail.com\nGood Luck
490043
The Performance indicators will depend on your business imperatives - is cost more important or customer service.\n\nThere are the basics like -\n\nHow long it takes to respond to an issue.\nHow long each operator spends on the phone.\nNumber of calls handled.\nNumber of calls abandoned.\n\nThen you start having to balance the cost against the service.\n\n%age of calls fixed on first contact.\n%age of calls fixed within a two days.\n\nAverage cost per fix.\nNumber of fixes per day.\n\nYou can also perform sampling on the callers to the help desk to validate satisfaction with the service.
450853
A call center is a place where they recieve or make calls regarding specific products or services