Does the customer service you receive or lack of effect whether you would buy something or not?
101498
Yes.  Ive actually walked out of several places or complained to a manager and if I dont do that I just dont go back.  The way I look at it is, customers are paying your salary so you better show some appreciation.  If you are that miserable in customer service, find a job doing something else!
757417
Customer relation ship managment is big and is going to be even bigger in the near future as competition between companies grows and as product and service differentiation declines. \n\nWhy do customer enquire?\n\n- To better understand the product/ service being offered\n- To evaluate its value for money relative to their income and life style\n- To compare it to similar products/ service in the market in terms of quality, ease of use and pricing\n- To recommend the product/ service to a family member or friend\n- To evaluate the advantages and disadvantages of the product/ service before making the actual purchase\n\nAdvantages for customer:\n\n- Information building, people in general do not rush into buying products/ services until they can establish their credibility, value for money equation and the details that are not available at the point of purchase\n- Customers can compare quality, price and after sales service of the products/ services before making a decision. Saves them from future hassles\n\nAdvantages for companies?\n\n- Free research - companies can test the effects of ads in terms of response rate\n- Level of enthusiasm amongst potential customers\n- Feedback from potential customer regarding competition\n- Price sensitivity analysis from feedback when informed about prices\n- Advertising medium testing - if a newspaper better or a magazine etc\n- Database collection\n\nHow?\n\nBy giving the customer the required information depending on their level of details and on the nature of the product. Perhaps by taking down their contact information and sending them a brochure. Intra company reports to highlight the most asked questions.
33072
BRIEFLY, THATS FALSE. A CONSUMER STILL NEEDS TO KNOW WHERE TO FIND THE ITEM TO FIT THEIR NEED, AS WELL AS WHICH ONE FITS THE NEED BETTER. ALSO, TAKE INTO ACCOUNT, IF THE ITEM IS NEW, THE POPULACE MAY NOT EVEN KNOW THAT THEY HAVE A NEED FOR THE PRODUCT.
1013081
Customer has no resonsibility.It is the provider of service to provide good service;otherwise his business will fail.Customer has only to clearly tell his requirements,while placing the order /purchasing service
776875
It is up to the store on a case by case basis but seeing as how it was a month after that the price reduction occured, I believe that they are correct here. If it was to occur only a few days after then there might be a case. There would be no way for them to know that the price would drop by such a large price. \nUsually what occurs is that the manufacturers put out a new model of the same product and the retailer reduces the cost of the old model to make way for the newer one. Otherwise, it could be up to higher management to make the decision as to pricing.\nThey wouldn't have done it to be malicious but you can ask them that the next time you want to buy something they might do you a better deal. \nIn the electrical retail market, pricing rarely stays the same for products due to the fact that the get superceded and replaced often.\nDon't blame the store but do ask them for the best price next time (use cash, folding cash not card) and ask them if this product will be replaced in the near future or if it is new to the market.\n\nSorry buddy, but you might just have to put this one down to bad timing.\n\ndenalbert suggested take it back and get a refund - after a certain length of time, this probably won't be an option as there is only a small window for refunds based on 'change of mind' Unless there is a legit problem they won't do this.\nironstu3 said - tell them it's faulty. Most places will test this before the refund is given Once again they won't just go 'oh of course we'll believe that this expensive tv is faulty just because you say it is, here is your money back'\n\nYou can try the old 'changed my mind' approach and see if it works for you. My old company wouldn't, not after a month.\n\nWhy don't you ask them to see if they have any bonuses or freebies that they can give you to sweeten the deal. DVD player etc. Or a gift voucher to be spent in store next time?\n\nGOOD LUCK!!!!!
193414
Hmmm... probably not.. very possible you can get a seller to hold a seller second.. and that is hard to get sometimes..
297803
no\nyou end up paying\nit's a scam
26768
depends on the company, and it depends on how important they feel eCommerce is in their growth strategy.  If they are not an 'e' company, they're less likely to be responsive.  You also have to understand that most big companies get an ENORMOUS amount of email from people and can't answer everything.
611344
I think that we all have bought something in our life that we regretted buying.  Sometimes we can return it, other times we have to chalk it up to experience and learn from our impulsive purchase.  Be gentle with yourself, it's OK.
952031
Absolutely! It costs them money to accept your card. Also the fees change depending on if the charge is rung up as debit or credit. A local store owner explained to me that for sales below about $20 US, the debit card had a smaller fee. Sales greater than that and the credit charge costs less. \n\nI think we should work with businesses to help them keep costs down for processing plastic transactions because ultimately those extra fees are added into  the cost of the product. We will pay for it one way or another.
95904
The first two answers your question received are correct, in a limited sense, but there are great differences that they failed to mention.\n\nThe biggest difference to you, as a consumer, might be the protections available to you when you use a debit or credit card to make a purchase.\n\nIf you use a credit card to purchase something, and you find that the item is faulty, or not as advertised, or the seller fails to deliver it in proper order, or perhaps fails to deliver it at all, you can challenge the charge and if you can substantiate your case, the charge can be reversed.\n\nIf you use a debit card, you are guaranteed no such protections.\n\nI'm not recommending you cut up all your debit cards and use only credit cards, just pointing out a major difference between credit and debit cards, which is what you asked about.
86965
Would you like fries with your burger?\nWhen ever you suggest an item that is associated with the product the customer is already going to buy is add-on or associate selling.\n\nIt is one of the easiest ways to increase the amount of the order and shows value to the customer, letting them know you are thinking of things they may need.
519363
although its anoying, you would most definetly do it yourself if you were trying to attract new customers to your business, at the end of the day most people will only buy if the deal is really good or they are currently after that particular product or service at the time of the call or e-mail, so for 90% of people contacted the answer will probably be no or please call back another day so its probably not ethical for them anyway.
535309
Dear Valued Customer,\n\n(Company name)  would love the opportunity to earn back your business! We're offering lower rates on _________ __________ and ____________. You'll be surprised how much you might save. \n\nOf course, you will still receive the outstanding customer service you've come to expect from us, along with features like ______, ______, and _____... Just at lower rates.\n\nDon't pass up this opportunity! Please contact ______, your local representative, at _________ for more details.\n\nSincerely,\n\n_____________________
98121
Yes..  what goes around comes around.  It's a weird thing but you do the right thing and when you least expect it boom someone does the same to you..    Plus, the money will probably come out of the cashier's pocket.  And if you return the money it will make someone's day.   Peace.
463409
Yes. I get really good deals on ebay. Usually I have no problems.\n\nI have one rule though: don't buy from anybody with a worse then 98% approval rating. Think about it. If they have a 98% approval rating, that means that about 2% of the time people were unhappy. That means 1 in 50 people didn't like the service.\n\nIf they have a 90% rating that means 1 in 10 didn't like the service.\n\nDon't take chances, watch the approval rating.
1107049
Ask customer service.