what exemplifies effective customer service?
105587
I used to train people in customer service jobs, the one thing I always wanted them to remember was to treat every customer like they are the most important customer ever. You treat guests in your home with respect and serve them because they are important to you, you should treat guests in your business the same. Remember they are the most important customer you have, even if they don't spend as much as others, or they may be in a bad mood, they are who you have right now, and they are who you are here to serve.
679336
feedback whether positive or negative is key to business growth. From small things like letting applicants know WHY they didnt get a job after they were interviewed to analysing and learning from and responding to customer feedback.\n\nEven simple enquiries by email should always be acknowledged even if you can only tell the sender that you cant tell them anything at this time, at least the sender will know you received the email and will inform them when there is something to say.\n\nCommunication (two way) is key in every aspect of our lives both business and personal.
1152839
Why don't you just say "I'm the first-level customer service person-i'll try to help you".  We are very used to being directed to customer service departments for things.  What percentage of the time can you actually solve their problem?  I might not want to tell everyone my  business.  If it is a financial problem, i might not want to tell you.  Most salespeople have limited authority and customer service has more authority to take action to solve my problem.
494846
Yeah, without knowing the product, there's not much one can offer for specific wording that will be helpful...  but there are several basic techniques that work for most situations.  I can tell you from experience what has worked best on AND FOR me!  :) .....\n\nFrom the start, be upbeat and enthusiastic about your company/product/service.  You can sell the hell outta anything you believe in.  If you don't believe in it, you won't have the same energy about it and neither will your customer.\n\nTalk about the wonders, versatility, features, convenience, usefulness, and neat little details of your product: works without fail!  saves time/work/money!  fits anywhere!  has it's own storage compartment!  comes in 6 popular colors!  comes with this or that little freebie!  performs 12 different household tasks and simultaneously makes the morning coffee too! LOL\n\nMake upbeat, polite conversation with them, and listen for any clues to ways that your product/service would fit into their life - kids, work, hobbies, busy life, student, new home owner, space concerns, etc.  If while you're chatting, they say anything that sounds like they are interested, like "Really?  Hmm, that sounds handy/cool/nice/useful/perfect..." or something else that sounds like you've got their attention, follow that line of conversation.\n\nIf they sound positive, agree with whatever they're saying!  If they have negative feedback, perhaps even with your company/product/service, say something to empathize, like "Wow, I'm sorry that happened..." then lead into suggestions of how you/your company/your product will serve to overcome that situation.\n\nWhen it sounds like you're convincing them that you're product/service is something they *might* want, close the sale by mentioning any "buy now" kinda benefits: sale going on, payment plan, deferred payments/interest, money-back guarantee, etc...\n\nSMILE while you're talking to them!  Studies show that your entire demeanor and tone change if you're not smiling, and WILL affect the customer's response to you.\n\nGood luck, and happy selling!  :)
422258
Who will be your customer and where do you find them? Once you have the answers to those questions you will be able to effectively (successfully, and at a lower cost) advertise to them.\n\nThen armed with the information, come back and re-ask the question. You may find some useful answers. Until then they will all be guesses. I don't like spending my money on guesses.
47232
After spending two years answering phones for in-bound customers regarding cell phones, I can only say this: Everyone should try it once.\n\n"Customer Care" can be a very stressful job, especially considering that by the time that customers finally reach you, they have dealt with long hold times and frustrating phone-navigation menus, not to mention whatever issue they originally called in about.  That being said, the job is not incredibly difficult, pays reasonably well for the level of skill required, and will make you immensely effective in your own dealings with companies.\n\nIf the opportunity ever presents itself, I suggest that everyone tries it for at least 9 months.
93512
Superior customer service\nAttention to hiring, training, and compensation\nMotivation of employees\nUsed nation-specific strategies
967806
First off , I wouldn't post anything online without using a spell checker first. Your spelling will drive away customers, I mean, if you care that little about how you present yourself to the world, how much can you care about important things like quality product and customer service?\n\n\nAnd I did answer your question. You specifically asked, "any ideas about anything? any suggestions(anything)" \nPresenting a good image to the public is very important.
995029
How can I serve you better?
673771
Customer service is the provision of labor and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
885069
Treat all employees fairly.\nTreat all customers fairly and honestly.\nHave a greater goal than the bottom line of profit which will benefit others.\nPay your bills in a timely manner.\nDo not offer goods or services which will harm a customer or that are sold as better than they are.\nDo not take advantage of a competitor's misfortune.\nRealize that you are there to serve.
757417
Customer relation ship managment is big and is going to be even bigger in the near future as competition between companies grows and as product and service differentiation declines. \n\nWhy do customer enquire?\n\n- To better understand the product/ service being offered\n- To evaluate its value for money relative to their income and life style\n- To compare it to similar products/ service in the market in terms of quality, ease of use and pricing\n- To recommend the product/ service to a family member or friend\n- To evaluate the advantages and disadvantages of the product/ service before making the actual purchase\n\nAdvantages for customer:\n\n- Information building, people in general do not rush into buying products/ services until they can establish their credibility, value for money equation and the details that are not available at the point of purchase\n- Customers can compare quality, price and after sales service of the products/ services before making a decision. Saves them from future hassles\n\nAdvantages for companies?\n\n- Free research - companies can test the effects of ads in terms of response rate\n- Level of enthusiasm amongst potential customers\n- Feedback from potential customer regarding competition\n- Price sensitivity analysis from feedback when informed about prices\n- Advertising medium testing - if a newspaper better or a magazine etc\n- Database collection\n\nHow?\n\nBy giving the customer the required information depending on their level of details and on the nature of the product. Perhaps by taking down their contact information and sending them a brochure. Intra company reports to highlight the most asked questions.
345964
Product: high quality? high standards? \n\nPrice: make sure the price is suitable for your customers! try to make special offers, captive products, in connection with Ink cartridges and other equipment. reduce price if possible for a very short period of time to increase current sales and create awareness if the product is new.\n\nPeople: all your selling teams at stand by targeted to your customer segments with profiles in hands, make it easy for anyone to call your customer service and ask for in formations, and to be answered with the answers you need them to know. \n\nPlace: make sure POP are available to your target customers and if possible start some virtual shop on the net for people to visit and get the right information, specially individual customers.\n\nPromotion: if the product is new, try to find ways, creative ways, to connect with your customers and tell them about the product, and even making them feel they need it, starting from flayers in all Pops to brochures for institutions or business customers, to billboards, to business magazines. There are just a lot of ways, it all depends on your promotional budget.
164408
I start off by setting an objective of the call that will move the sale forward. I then list what questions I would like answers to, focusing on problems or issues that my client may be dealing with that my product or service can help resolve. Under each problem question I list what I think the implications of these problems are within the client and try to get the client to put a dollar value on them. If the value of the problem is greater than my product or service costs I now know that I have a prospect. I attempt to move the client to ask if I can help resolve their issues? I do not talk product or service until I know that the client is seeking a solution and has stated that they either must resolve it or are willing to take some action to resolve it.\n\nPlanning a sales call is as important as the call itself. Without planning for an objective of a call, you will never know if your call was successful or not. A successful call is measured by agreement that the client has asked for a next step or agreed to a next step that you might propose.\n\nGood luck in planning your calls!
123349
Sales improve, morale increase, low employee turnover rate, lower cost, higher level of customer satisfaction, improved profit, fewer conflict, less complaint by customers... depend on subject and the objective of your training! (Your question is not specific enuf.)
648196
Be polite and helpful to customers
1123115
The best strategy for achieving success in any business is to look at your business through the eyes of potential customers:\n   \n*Why would I want their product or service?   \n*Why would I do business with this company?\n*How would I want to be treated?\n*How would I want my account to be serviced?\n*Why would I continue doing business with this company?\n\nAddress those issues, and always view your company through your customer's eyes, and you will have a head start on being successful.