I need help getting thru the hotels job call in line.  Every week there is a call in for say 30 shifts and I am competing with people that have 3-4 phone lines including myself.  How do I get to be the first caller or can I bump everybody off the que to be first in?
124273
3rd time a charm, ah?\nJust go there instead of calling, ok?
572044
This is a difficult situation for you. I think it is of the utmost importance for you to realize if you are mature and professional enough to work in a position where you are in constant contact with people. You have shown a great deal of immaturity here by referring to a caller as a "*****." Therefore, tomorrow ask for a meeting with your supervisor. Outline a plan to improve your customer service skills. This plan could include training provided through the company, and smiling while talking on the phone (this tactic actually makes you nicer to people and sounds friendlier). Admit your mistake and agree to whatever sanctions are imposed upon you. If you are fired, you are fired. Chalk this up as a learning lesson and move on. If you are given a second chance, attempt to do your very best. And remember, going from job to job (a.k.a. "job shopping"), not only looks bad on a resume but can prevent you from getting future jobs. If you feel you are annoyed by the callers, then it is time to find employment that is not related to the services industry. Perhaps, you could become a typist and have no contact with people?
440508
It is your point.  It does not matter if your team did totally miss it , your call.   That's why the serving team always has to play the point.  You guys could miss a line call on a first serve and they will still have to play it if you do  not make the call.  Guys would be calling lets on all your good returns if the rule was reversed.  It is your point, that is the rule and that is how it should be.
472460
Yeah.  I worked at 2 call centers.  One lasted about 6 months and the other about a month.  It wasn't so bad, i was 17 but you have to have a lot of patience and be able to "bite your tongue" when you get rude people.  It sucks but it's a paycheck.  The best kind is "inbound" calls... that's where people call you and you don't interrupt their dinner.  You still sell things... you just don't call them at their house.
481735
Do a really good job for each customer.  Here's the key... SHOW UP, and on time, when you say you're going to be there.  I can't tell you how many times I've hired contractors who failed to show up for appointments, or were several hours late and didn't have the courtesy to call.  I'd love to line up those idiots and shoot them all.  Anyway, honor your word and keep appointments.  Make a follow-up call a few days after completing a job, to make sure the customer is happy and satisfied with your work.  It's all about public relations.  Do these things, and you'll experience that most wonderful of all job-creating phenomena... word of mouth.  Before you know it, you'll have more work than you can shake a stick at.
387071
fourbytwo pretty much nailed it! I was a new team leader to my brand new team of 10 contact centre advisers and was terrified!! but 3 years later I have all the same staff (very unusual in contact centre!) by not doing the 'do as I say, not as I do' thing.. lead by example and always promote the positive and coach the negative. Offer alternatives,not just 'this is wrong - sort it'. Stay human  - you were once in their shoes.. how did you want to be managed? stay true to yourself and don't be a tw*t and you'll gain respect. Finally nobody does anything unless it suits them - point out how it would further their career to be seen to take the initiative, or at least ensure they get their performance related pay!!
149160
you are a little vague, but driver safety should be first. i worked for a cab company for 5 years, and it was always this way. corner calls after dark were optional, and if there is an address that is known to have problems, or if a cab driver picked up someone and was robbed, it was usually boycotted. any night that a driver had problems in a bad neighborhood, cabs were banned from pickups for the rest of the night. cooperate with the cops, and other cab drivers. if your driver gets robbed, call the other company's, and ask for the same, so you can warn your drivers. have a fair and firm dispatch policy...if you 'feed' certain drivers all the good calls, you will end up not being able to keep drivers. if you don't have good drivers, your business will suffer. don't overbook your timecalls. if you have twenty people asking for 6am pickups, and you know you only have ten drivers, or less, be honest. tell them at least that you will put them down, but don't guarantee it. keep a record of all calls. we have a time clock, and each call is written on a little card with a hole punched in the top. the pickup and destination are written down. punch the time you get the call, the time driver calls in picked up, and calls in vacant. this is good for safety, you know where your drivers are and about how long before they are available for another call. it helps if the cops come around, or if drivers complain that someone else got their call. it also helps if someone gets kidnapped,like i did...knowing where i was supposed to be headed, where i had picked up and what time, the dispatcher got a clue that there was a problem, and called the cops.
47642
Most 4 star hotels expect to see previous hotel experience, so I would recommend getting some experience first.  Also, they look for skills related to the position you are applying for, and leadership experience in the positions you list (we're you a shift leader, etc.)
295756
I'm not sure, but I do wish that when they had multiple lines you could just call one number and it would be taken by whichever line is open for your contestant.  It's easier to hit redial, but then you wonder if the other numbers are free when the one you're dialing is busy.
538820
Can you do it via fax instead?  Perhaps getting their attention in writing and demanding a written fax in return will help...then they actually have to think about what they're going to say.  They probably speak to so many people and put up with so much that they just say things to shut people up and move on to the next person.  Perhaps coming up with more detailed questions...or ask the managers to assign someone to help them in obtaining proper feedback.  Let them know that they're slacking on the job and your job is to get proper feedback and you'll call back as many times as it takes until you get it...and stick to your word.  Annoy them until you get what you need.  Once you get some decent feedback say thanks, have a great day!
371269
Usually those jobs go hand in hand with call centers and will be located in one place. So if there are call centers near you find out which ones they are and what they do then see if they have that type of position offered. I will guess it will be slim to none being as that type of customer service still seems to be relatively new. Good Luck
124073
It's terribly annoying how so many businesses have mastered the tactic of making cancellation of their services a nightmare.\n\nI get around their tactics by ALWAYS asking for a supervisor right away.  When the call center rep says that they'll be happy to help me, I respond that unless they want me to take out my frustrations on them, they should put a supervisor on the phone.  It works everytime!
575167
They dont have an email system for customers, best bet is to persevere with the telephone as the new crappy jobcentreplus system doesnt cater for people dropping in and in al probability you will be sent away to the phones anyway, try calling later in the day as it is traditionally quiter at those times so probably have more sucess in getting through \n\nP.s go easy on the staff, i used to work there and they are all nice people!
32209
I've always gone for the sincere approach (rather than pushy)when trying to build on-going business and with bigger ticket items.  For sincere, put yourself in the other person's place: they may want to talk, but are busy, ask; good manners pay.  Start by offering them something of interest, something that will help them (a little known/interesting fact about their industry).  Ask if they are the right person, perhaps they'd rather you talk to a subordinate who's in charge of the group that would be interested in your service.  There's a very old book that is still very applicable for reps by Dale Carnagie, "How to Win Friends and Influence People".  (He means business friends, but it works elsewhere).
673048
Sometimes things can come up that causes a delay in the system, so it's possible that they really were just not able to get back to you.  Plus, it was a Friday, during the summer, which means people involved in the hiring decision might have left early for the weekend.  I know how it feels to be waiting - that drove me crazy during my job hunt.  I would see what happens tomorrow, give them the chance to get back into the office and deal with beginning of the week stuff, and if you don't hear from them by later in the afternoon, give them a call and let them know you would enjoy working with them very much, but you have other interviews scheduled, so you would like to know the status of the hiring decision.  They should understand and let you know what's going on.  Or you could call on Tuesday - whatever works for you.  (I would need to call on Monday for peace of mind!)  Good luck, I know how you feel.  I hope you get the job!  =D
495340
NO! And please don't start calling. I personally hate it when people do that to me. (And I interview a lot of people.) For a professional position wait a week. Call once. Then leave it alone. It can take up to a month sometimes longer depending on who (and how many people) make the hiring decsion.\nI know it's torture, but in the meantime keep yourself busy by staying out there. Put in resumes or applications other places and keep job searching.
202347
Professionally speaking...always keep your policy and procedure handbook where you can get it.  Your policy and procedure handbook covers this and other problems you may encounter on the job and the chain of command for handling issues such as this.  Most jobs mandate that when there is a NO CALL- NO SHOW, the employee getting ready to go home must stay for no more than a half hour.  Well, that's how it was for the last two shift jobs I have had, the last one is still current.  After then it is the managers job to fill the spot.  If you can not get a concise answer from your P&P book, talk to management.  You really do not have time to play on the phone on company's time.  I hope that didnt sound too mean.  I am just saying, be cool and professionally handle these issues.  And as for the NC/NS, let administration handle that.  you just continue to do the best you can in your job responsibilities. Do not let lower level management hound you into a corner.  Review your manual.  This is not intended to be harsh. It is just straight up.