I canceled this sevice before the 30 trial period was over and even received a message "We Want You Back" but never was credited the $60.00.  I don't care about that anymore, I just want them to stop billing me for monthly services that I am not using.I have emailed them, talked to them on the phone(mostly to India), called my credit card company (they wanted me to cancel my account # & reissue)with no resolution.  I get credits on my visa after a complaint and then next month another charge. How can I get them to stop? Who can I complain to?  Any assistance would be greatly appreciated.  Thank you!
127175
First of all, I reccomend you follow your banks advice and cancel the card that is getting charged this monthly fee.  Then have it reissued. It is not difficult, nor is it unpleasent. You just may have to wait a week or two to get your new card in the mail.\n\nNow, I think you should stick up for yourself and get your $60.00 plus any other charges they took from you after you canceled before the 30 day trail period was over. Stop talking to them on the phone, that won't get you anywhere any longer. Find out the address to corperate headquarters and send a registered return receipt required letter, explaining the situation, everything you have done to get this stopped and your money returned. Provide copies of all e-mails justifying your stance that you terminated the service prior to the end of the thirty day trial period. Also, send copies of all e-mail correspondance that shows your efforts to resolve this in a civilized manner and the answers you received from their customer service department. Then tell them you want your money returned to you, as you did not use their service after the 30 day trial period and they have been taking payments for services you did not use. Tell them this is the only letter you will send and that if they do not return your money you will take action with small claims. \n\nOften just sending such a letter, with material to back up your claim, (material that will show a judge they have acted wrongly) will get you your money back. If they don't send you your money apply for relief through small claims.\n\nIt is not difficult to file a small claim. You have to first send out a demand letter, which was what you did in the letter I told you to send. Then you fill out some paper work, usually just a small amount, attach all your proof, ie: your e-mails and bank statement showing amounts taken, and then go to the court date. You tell the judge what you said here and show the e-mails and your bank statement showing the amounts taken. The judge will then look at your proof and render a judgement. If you show all documents which prove you closed this account prior to the thirty day free trial, and the amounts they took illigally, you will win and get that money and your filing fee usually fifteen to thirty dollars. \n\nSince this is a large company you will probably get your money back by just sending out your demand letter. These companies do not like going to court. It costs them more to go to courst than to give you your money back. So, don't be intimidated by them. \n\nIt really is easy. Shut that account down, get your card re-issued, send the demand letter with your e-mails showing you terminated prior to the end of the thirty day free trial, and they will send you a check. It is only in rare cases they won't give your money back. They will not give you your money back if you just do nothing. They will also keep taking that monthly fee if you don't close that card down and have it re-issued. They do this as they know a certain number of individuals won't do anything to stop them as they either don't know how or are too intimindated to take proper action.\n\nShow them you are not one of those individuals and you WILL GET ALL YOUR MONEY BACK. Not just stop the charges from continuing.\n\nOH, sorry, to get the paperwork for a small claim action, just go to your closest court house and ask for the paperwork at the clerks office. The paperwork is usually free of charge. There is often instructions on how to fill them out too. If not just fill in the blanks and then write what you said here and attach COPIES of all e-mails and bank statements.
597351
They are a collection agency. One of the worst.\n\nYou may have had an account that was charged off and sold.\nIf you have not had an account go bad and sold, then it isn't yours. Which is almost as hard to remove as an account that is yours.\n\nIf you discover that it is your account, you need to find out what the statute of limitations (SOL) are in your state. If you are out of SOL on the account you can really persue this hard. If you are still well within SOL, tread lightly. \n\nAlthough they have already violated your rights by placing that account on your reports without first notifying you of the debt, (which they are known to do) they can try to sue. That's why "anything" you do about this, keep a very detailed papertrail. If they should sue, you will have plenty of counterclaims against them.\n\nSend LVNV a debt validation letter. Send it certified mail return receipt. When you get the green card back (and you "know" it is not your account) send the credit bureaus a letter that it is not your account and it has been placed on your reports in error and to please delete this damaging account.\n\nIf you find it actually is your account, send the credit bureaus a dispute. Pick a couple errors out that is on that tradeline (theres probably quite a few) and base your dispute on those. \n\nFor example: they are listing the tradeline as open with a past due balance (violations)\n\nTell the credit bureaus in your letter that LVNV is violating your rights by listing an inaccurate account. They are claiming that it is an open account with a past due balance. Please correct this or delete this account.\n\nMore than likely LVNV will verify before validating with you (another violation) and you will have to go through all of it again.\n\nIf you are out of SOL, after going through this process several times, you should file complaints with the FTC, BBB and your states attorney general.  \n\nIf you discover that it is your account and if you want to pay it, be sure to send a debt validation letter (CMRRR) After they have "properly" validated the debt, send a pay for delete letter. \n\nInclude in that letter that they will delete the account after receiving payment, that they will not continue to collect the debt, that they will not sell the debt or the remainder of the debt - if they agree to being paid only a percentage of the debt (which you should also request)\n\nI would recommend clicking the first link and reading on how bad this company really is.\n\nI would also recommend checking out the second site that I have linked and do some reading. \n\nLearn and use your rights.\n\n\nedited to add: When disputing with the credit bureaus, do not use the free FACT-Act reports. Using those gives the credit bureaus an extra 15 days to complete their investigation. Which could make the difference in the account remaining instead of being deleted. Order your paid reports from each of the bureaus. \n\nDo not order a tri-merge report either, those are often inaccurate.
619926
I would contact the better business bureau and place a negative report on their business. Next I would contact the credit card agency and ask them how to dispute this charge. Since this is from December 05 you might have a hard time getting them to do anything since that is almost 6 months ago.\n\nAs far as small claims court goes, you have 2 choices in filing a case. You can report it in your precinct where you live and if they will not go across state, which i do not understand as i have done this several times with medical collections....then you can file in the precinct where the business resides. You would need to call the county clerk for that county or the sherriff's dept and they can tell you which precinct that address would fall under. Best of luck.
233185
yea dude I am sick of AOL I had aol 4 7 yrs. then I found out someone opened another account with AOL and charging my C.Card . When I told them they did not give me any credit back at all , Everybody  was telling me that they suck but now I belive them.And then when U try 2 call them its impossible 2 talk 2 a dude on the phone, or when U talk 2 someone u can not understand them.
179594
When calling the customer service... speak to a couple of people.  I've worked for a company with a satelite service and we could refund up to $100.  But we had rules to follow.  And I know that i'd refund more often than some other people would do cuase that customer pissed them off... its very unfair.  \n\nBut honestly, have her talk to a supervisor or manager.  Explain, as nice as you can... that you will agree to pay what you were told should have been the bill and would like the difference refunded.  (simple example, if it was supposed to be .10 cents a min and she was charged $1.00 a min. and used 70 min.  Say I will pay 70 * .10 = 70 and want 630 refunded)\n\nMost often, if you are nice and treat them with respect they will help you out.  Each rep is different and will handle your problem differently.  And if its a big call center, they has to be thousands of employees... Also managers/sups have a higher limit that they can refund.  And don't be afraid to ask to speak to their boss if they can't help out.  They higher you can go, the better.  But see what happens with the lower end guys... some are nice and will help out or give you a credit.
192290
I had the same thing happen to me but i was billed 2wice by the NFL audio do what I did I didnt pay my bill they called me then i explained it to them that they billed me twice and they waived the late fee and i paid for the bill. If it doesnt work just send in one bill with it paid and act like you never got the second one ethier way works just form personal dealings with them.
303599
change ur credit card info and they will stop billing yew
257694
Have you signed the contract? If not, I think you can still pull out from the agreement? That's why I never talk about contracts on the phone; just email or mail it to me and I'll look at it.\n\nMerchant account is like a telephone bill - there's so many things on it there are lots of opportunities to tuck in one fee and another here and another there. The fees can bloat up real fast. My husband used to work for one, and to get clients, he asks for the merchant account statement and develop a proposal for the client based on the amount that he can stave off and save for the customer.\n\nIf you did sign a contract and sent it to them, I'm afraid you may need to pay the fine or cancellation fee, whatever they charge for early contract termination. But if you can get hold of a higher up and complain to them that you were misled, I think you may have some ground.\n\nGood luck
533246
I agree this is a matter to take up with Yahoo directly.  If you can not get satisfaction from Yahoo, call your credit card company and contest the charge.  \n\nThe credit card companies have established guidelines and policies for situations like yours.   It might take some work, but you should be happy with the results.
201740
If it's was over thirty days there is nothing they will do, and the "I never got the bill" never works because it is the most commonly used excuse. I would call back and request to speak to the shift manager or floor supervisor and tell them how upset you are with the service received by their employee, state the entire situation (facts only, without emotion or hysterics.) ask them to review your file and show where you've never been late and ask if they will kindly remove the charge as a one time service. Understand they keep records and you may only be able to try this once. make sure they know you are upset with the previous CSR and will make your disatisfaction known to a higher supervisor.
278099
You couldve handled this when they charged you the first time. YOu need to call your bank and tell them to block NetZero from billing you and automatically withdrawing from your account. I would call your bank now and tell them the problem. THey might be able to give you temporary credit and they will make sure you get the credit you need by doing their own investigation through NetZero.
101737
How much information does the Giftcard Visa people have on you?  They can supply information to AOL.\n\nIf they have your last name and address, they can (with just a little detective work) put the rest together and match you up with a credit history.  \n\nIn my opinion, it will depend on how much you owe, and how desperate they are to look for you.\n\nAren't those AOL trial accounts cool?  If you don't follow the "opt out" procedure exactly, they continue to bill you.
644206
Call them up and explain what happened.  It sounds crazy, but credit card reps are trained to work with people on situations like this.\n\nTips for calling:\n\n1)  call during regular business hours - if you call at an off-hour, you may get a call center in India, which will make things much tougher\n\n2)  If things don't seem to be going well, gently ask to talk to the supervisor.  Supervirors exist only to write reviews of their staff, and to solve customer problems.\n\n3)  They might try to give you some run-around, but don't let them.  Be honest, be respectful, and you'll probably get what you want.
206376
Yes.  What the company that charged off the credit card did, was to sell your contract (account) to the collection agency/attorney that is calling you.  They can take you to court and sue for a judgment against you.  If you own a house they can put a lien on it. They can also demand $35 a week (or the sum the judge says) until the debt is payed off. Or, attach your wages.\n\nYou do have rights regarding their right to call.  You could call your State Attorney General to find out your rights.  (I know, after a while you want to disconnect the phone and except calls from no one.  I found it very depressing.)\n\nThe best thing is to eventually negotiate a settlement with them.  I think it is better to do this before it goes to judgment.  Also, Stay up with the court procedures.  As soon as you get served go to the Court house and fill out the form "Appearance".  I think if you look like a fighter they will be more willing to negotiate to a lower settlement.\n\nI got a lot of help from:\n\nwww.creditinfocenter.com\n\nGood luck!
362611
Since the "product" was shipped in August, and received by the customer at about that time, why did it take 3 months for the customer to charge "fraud"?\n\nIt seems to me that since the customer has not returned the item, that they are merely trying to acquire a "product" without paying for it.  You should inform the credit card company of the facts, and indicate that you believe that they are aiding and abetting a fraud. \n\nNext find an attorney that would be willing to initiate a civil action against the customer and the credit card company. You can get a referral from the local bar association.
209437
1. Write a letter POLITELY explaining the situation and that you want them to stop sending emails asking for money.  (If you can find a mailing address, send it certified mail with return receipt, so you can prove they received it)\n\n2. In the letter ask for confirmation IN WRITING that you have $0 account balance and that no further charges will be incurred.  Give them a deadline of between 7-10 days to respond (give the date, e.g. 5/1/06).\n\n3. If you do not get a response, or they refuse to follow your request, file a complaint with the Better Business Bureau.  They can help mediate this type of dispute.  Bonus: your complaint goes on record for the public.\n\n4. If the BBB doesn't work, write another letter, certified mail again, with another 7-10 day deadline, still polite but more strongly worded.  Communicate what action you will be "forced" to take if you do not get a good resolution in this time frame (complaint to the state or US Attorney General, litigation...)\n\n5. As a last resort, consult a lawyer on what you can sue for in small claims court (some only allow monetary claims and are unable to enforce changes in behavior - or if small claims even has jurisdiction).  Most cities have a legal hotline you can call to find a lawyer who will give you a 1/2 hour consult for a small fee: Cincinnati $10.\n\n6. Monitor your credit report.  You want to know it if they file collection actions against you.\n\nRemember to document all communication with the company (keep copies of letters, a notebook with dates/times of any phone calls about the issue), put your name, address, email address and any account number on all correspondence, above all be polite!  If they are working in good faith to help you, then be a little flexible.  This could be an honest mistake!\n\nGood Luck!  This sort of thing can be tedious and frustrating, but well worth the effort.\n\nlizzy (Winner - v. Family Dental Care Associates, billing dispute 2003-2004).
661132
is your credit card from the states?  haha....don't pay it back, and don't go back to the states.  they can't do anything about it.