I also work in a call center and am required to give my first and last name when answering the phone. My neighbor works in a call center also and gives her extension number when a customer asks her for her last name.When I called the cable company the rep refused to give me her last name, just her first name and an operator number, saying "we dont give our last names!" somewhat rudely.It just seems more professional to me to give customers your full name.
135442
I work for in a call center for a cable company. I give my first name and last initial and my extension number. The reason why I don't give out my last name is for my own personal safety. I have had people threaten me and telling me that they will be out in the parking lot waiting for me at night. I do not want people that are that upset about thier cable being turned off for whatever reason looking up my name and address. You would be surprised at the types of calls and threats that we deal with on a daily basis. It is very scary. If I worked for a call center that was in another state, I wouldn't hesitate because people are less likely to track me down a few states away. But since I work in a local call  center, I will never give out my last name. I hope this answers your question. We are not being rude, just concerned for our personal safety. I wish that you could hear some of the calls that we take.
266325
i always hated jobs that referred to the customers as guests...i worked at cinnabon and it was like that...it drove me crazy..i always had a hard time calling them guests...and even tho the word means something, i hate the phrase "proper verbage". it is a weird phrase and any word that ends in -age sounds weird to me...
440054
I don't think its technically illegal but it's not wise because you are violating someone else's privacy if you give out their full name.  I'm sorry you got in trouble and I don't think it's the school's place to correct an issue like this unless you did it while you were at school and in that case maybe the issue was more about using this type of website inappropriately. Either way, lesson learned, right? Don't use other people's names even if you're not saying something "bad" it still could be information they'd rather not have posted online.
128876
Well why not try calling DirectTV and ask them about the person you are looking for, given that you at least know there first/last name.
200704
This may sound elementary, but have you tried the local employment agencies? IE, unemploment, etc. or the local recruiting agencies? Hey, I'm about to be out of a job, how much does it pay? LOL. Currently I work for a cable company and we have a large call center. They get a lot of recruits from unemployment, although I'm not sure if I agree with this because our call center peeps need to really be able to upsell.
557858
I wish they wouldn't always answer the phone when I call a business from the U.S.! Very frustrating, I can't understand most of them. Other than that, no problemo.
78353
what sort of business are you in shouldn't your company supply you with a service that gives you all the names #'s on do not call list in every state?\nif not your in the wrong company and you need to go to my company website or send an email to me when you go there.\n\nwww.primerica.com/rpersaud
87912
hmmm... I live in the USA and I have never really heard that in particular.  But I may be able to supply some additional input.\n\nIt is fairly common for us to use less formal versions of our names. Very often you will see, William being call Bill, or Robert being called Bob.  Even some females do this. Elizabeth is often called Betty, or Catherine, Cathy. Some even actually even use two of them at once, like Billy Bob.\n\nIt is possible, that calling Mohammed Moe, is nothing more than a sign of acceptance.\n\n\n\nAdded Note;\n\nI personally prefer the more formal versions.  My name is Chyrelanne.  I do not care for it when people call me Chyrel.  I usually correct them, by pointing out that Chyrelanne is just one word.\n\n\n\n\nhttp://answers.yahoo.com/question/index;_ylt=ApgRAIGflrDpqJFd6oXrOlbsy6IX?qid=1006022811250
196098
You can legally do that. But it may upset your husband. If it is too long, you can just kept your name as is...Just start signing your name to documents with a shorter name. I use to work in customer service for years, people used credit cards with had their nickname on them. Although they didn't legally change their name.\n\nI use my middle name with my first name all the time. On your license they can use a middle initial instead of the whole name. Their are ways around the long name, without the hassle of legal fees/procedure and upsetting your husband.
124073
It's terribly annoying how so many businesses have mastered the tactic of making cancellation of their services a nightmare.\n\nI get around their tactics by ALWAYS asking for a supervisor right away.  When the call center rep says that they'll be happy to help me, I respond that unless they want me to take out my frustrations on them, they should put a supervisor on the phone.  It works everytime!
529791
Yes they do use other peoples social security numbers. (everyone who is involved with this particular community knows this for a fact) otherwise none of them would be working at fast food joints and other places that require an SS number in order to work. Someone could be using your number right now, so get a credit report.
211239
I don't have an answer but I'd like to share with you my experience of this.I recently worked at a local building society and a co worker of mine was Chinese.He told me he was called Ben but that it wasn't his real name,He'd changed his name to sound more 'westernized '.out of 'feminine curiosity' I asked him his real name,expecting something UN pronounceable............"LEE", was his reply !!!!!
517277
Did you get the name of the woman who said you could bring cash? If so , relax. If not, you can still tell them that these were your instructions from the lady you spoke with. ALWAYS a good idea to get the name of anyone you speak with on the phone.
216650
I agree most strippers use stage names. If you want to have a stripper name use your middle name as your first and then the street you grew up on as the last. Hasn't everyone gotten that e-mail when it went around.....
78625
My wife has such a name and a nick name.She will use the nick name If it makes it easier for people to say correctly.I believe it is OK to correct someone once or twice depending on the situation.In a business environment you will have to decide on that as a sales agent it is good to be easy going you want something from them be easy. As a manager speaking to subordinates you will want proper use of your name or nick name, so it depends on the situation
127067
I used to do this, I don't anymore. I was proud once to be called the dip queen, I am sure you know that dips are new customers. What worked for me was the fact that I did not come across as a telemarketer... If you do that, then most people will get negative right off.... I started with hey how are you? Then I listened (I didn't just run off with the mouth), people like to be listened to. I would respond to what they said, and then mention the deal... I would say something like (to bring them off guard)... oh well guess what? You may get angry at first, when I tell you this, but I have something I need to tell you, I am one of those annoying telemarketers. Yeah I remember when I used to get mad at them. They would laugh, and say something like okay, what's your spill? It worked for me... I hope it helps. Oh, and remember, you may still get hung up on allot, but don't think about it, just go straight to the next one. The more people you call, the better your chances are.
68858
They are NOT allowed to do this. This is a part of the Privacy Act. I used to work at a bank and any time that we had to call a customer, we could only say the individuals name and to return our call. We couldn't talk to the spouse unless they are on the account - even at that, if they are on the account, we can't talk to the spouse because there is no way to verify they are indeed the individual they claim to be.