I see the real problem working here is that the no return policy is not displayed or regularly discussed except on the corner of the reciept. I find myself having to make my "talk-off" cumbersome so that people understand that they can't return anything, but that we warranty the heck out of the products for 30 days. Americans are so used to being able to return products without even having to produce a reason for the return. I'm wondering how much strife a policy like this could create?
133639
Ohhhhhhh...that would be my dream.  I would love to tell people not to buy s*** if they are just going to return it anyways!  I work somewhere where people bring back things after 5 years and expect the original selling price.  And by the way, that policy is changing in a lot of places.
197599
We did for the very same reason. Everything works great\nfor us. A reputable place will let you take it back if you are not satisfied.
456713
you don't say what is wrong with the computer, but just not wanting it anymore is no reason for the catalogue company to take it back from you.\n\nAs the machine is very nearly 12 months old it could well come down to how much the machine has been used and abused as to whether you may or may not be entitled to even a repair.
475622
You have no right to free p+p with a return product as far as I can see. I had a problem with an online order couple of years ago, where I ordered a present for someone and every time it arrived the casing was broken. No good for a present, I telephoned them and they sent someone to collect it and sent me another with no extra costs as not my fault. I had to do this 3 times before I got one that wasnt broken.\nIn the end they told me not to send the last one back, to keep it for myself at no extra cost aswell as the one that was undamaged.\n\nMost companies will do things as a customer relations goodwill gesture when an error on their part has occurred.\n\nSee this website, you can call them for specific advice.
617738
Having worked in a strict environment, the store I worked, had a special stock rack in storage.  When there were enough of a similar item, it was repackaged and sent back to the manufacturer, for either a replacement or a refund.  That is why you see a lot of RA #'s (Return Authorization Numbers) on a lot of packages shipped through UPS and Federal Express.  No store that has good ethics will resell a product, that is even in suspect condition, they will always send it back....
423270
The cost of doing so outweighs the value of most warranties.\n\nThey know you will find this out sooner or later. That's why they are not backing the warranty.
439661
Its almost certainly a scam.  What they will probably do is pay you more than the item is worth, and ask you to send some of the money back (to cover shipping or something along those lines).  By they time their Money Order is discovered to be fraudulent, they have your item and your "refund" money.  And you get stuck paying the returned check fees at your bank as well.  Tell them that you only take Paypal and see if they send you any $$.
137874
Your listing looks great- I love all the pictures. \n\nYou may want to work on an "about me" page.  Some people may be leery since you have 0 feedback so far, but everybody has to start somewhere. \n\nJust be patient, I am sure someone will just love having it once they find it.  Some people don't bid until right near the end of the listing as well.  You also might consider:\nChanging the refund/return policy to 7 days after receiving the item. \n$20 shipping is a bit high\nYou will ship within 20 days of cleared payment?  Yikes!  I would want it shipped within a couple of days. \n\nGood luck.
465074
I did specify that any damage would have to be taken up by the buyer but the problem is paypals doesn't see it this way.  No matter what paypals says it is the sellers responsibility on everything.  Paypals told him to send the item back with tracking and they gave him a full refund no matter what I said on the matter.
366091
I'd cancel. that's not reasonable especially before the holiday.\n but that's me.\ndid they tell you that before you paid? what did you sign did it say 7-8 weeks?\nusually 4-6 is standard.\n\nwhy don't you buy local? or go to a poor part of town and support their economy have IT the same or next day.\nthere are discount furniture places everywhere.
465115
The company has the right to send out an engineer to try and fix any problems within a year of purchase.  They are not obliged to take it back as a return after 28 days.  It would only be accepted back if the engineers report stated it could not be fixed or would be too expensive to do so.  (not giving you ideas here i hope)\n\nWhich catalogue is it?
481054
i've had this same experience at the fry's in roseville/sacramento. i don't know what it is, but they treat the customers as if they could care less if you shop there or not...not a very wise business practice for sure. i will not go there anymore. i drive 90 minutes to get there, and i've had employees intentionally mislead me when i've asked for assistance with merchandise. then i get all the way back home and find out i got the wrong thing, (usually computer components) then i have to make another trip back down there. the return/refund process is a nightmare. i have literally had to wait for over an hour to get a refund. i finally lost it, and yelled at the manager to get her ass back over here and finish my transaction before working on anything else. i'm 6 ft tall, and can be very loud and intimidating when i choose to be, which is rarely ever, but i tell you, that manager moved when i yelled. lol. the store got quiet, and other customers applauded. the factory remanafactured merchandise can be very misleading, by the way they package and display it too!!
442048
I had a Matsui box for about 2 years that I only bought to view the Proms on BBC4 - No new arial just plugged it in and very happy with it. I upgraded to a Hard Disk twin Freeview box and am happy with that as well. My old box I gave to a neighbour and he is trilled to bits with it - again no new arial.\n\nhttp://www.freeview.co.uk/home\n\nThe thing to do is have a look around and check which boxes you think are suitable. Then buy your choice and try it out with your existing Arial set up. If it works then you are in business – if not you need to identify what the problem is. Don’t get caught on:- “The you need a new Arial @ £145” as it may not be required in your case. \n http://direct.tesco.com/q/R.100-5118/btnResultSort.x%3d32/btnResultSort.y%3d10.aspx\n£24.95\nKeep all the packaging & receipts then you can take it back if it does not suit you.\nTesco’s \n“If you change your mind within 28 days, we are happy to refund or exchange the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please have your invoice with you to do this.”\nThey also have an Electrical Help line 0845 456 6767\n http://direct.tesco.com/help/returns.aspx\nMost stores now give a no quibble guarantee.\nI used this with ASDA recently when I bought a DVD recorder – I changed the 1st one, then the 2nd one I returned as I was not happy with it and got my money back – no fuss & I did not buy from them in the end
179594
When calling the customer service... speak to a couple of people.  I've worked for a company with a satelite service and we could refund up to $100.  But we had rules to follow.  And I know that i'd refund more often than some other people would do cuase that customer pissed them off... its very unfair.  \n\nBut honestly, have her talk to a supervisor or manager.  Explain, as nice as you can... that you will agree to pay what you were told should have been the bill and would like the difference refunded.  (simple example, if it was supposed to be .10 cents a min and she was charged $1.00 a min. and used 70 min.  Say I will pay 70 * .10 = 70 and want 630 refunded)\n\nMost often, if you are nice and treat them with respect they will help you out.  Each rep is different and will handle your problem differently.  And if its a big call center, they has to be thousands of employees... Also managers/sups have a higher limit that they can refund.  And don't be afraid to ask to speak to their boss if they can't help out.  They higher you can go, the better.  But see what happens with the lower end guys... some are nice and will help out or give you a credit.
514926
Put yourself in the shoes of the buyer for one moment.   Did you sell a good product or not?   Did you fully describe the product?   Did you want to accept a return from your paying customer, or did you simply want to leave them with some old crap?   \n\nRule number one is "The customer is always right".\n\nRule number two is "See Rule number one".\n\nOtherwise, you will find yourself with enough negative feedback, that you could not sell or BUY.   You see, if you don't take positive steps to provide your customer with a solution, you are screwed.   Of course, if the whole SELLING thing bothers you, then QUIT.\n\nThe seller is responsible for \n1.  Describing the product perfectly\n2.  Packaging the product, so the post office can't wreck it.\n3.  Shipping the product as soon as it is been paid for.\n4.  Listening politely to the customer's rant, because they didn't read.\n5.  Accept the fact that you just might have to send the money back.\n6.  Communicate in positive terms with the buyer, so you can reach an agreement.\n7.  Provide POSITIVE FEEDBACK to a buyer AS SOON as you have accepted the money....  even if they end up trying to screw you later.   File your complaints LATER. \n\n\nBuyer's responsibility\n1.  BID\n2.  PAY\n3.  Open the box and be happy.\n -  Otherwise, complain and leave negative feedback.  The idea is that other buyers would avoid this seller. \n\nOptionally, buyer's could: \n4.  Leave positive feedback.   They would do this, so other buyers would know that this seller is OK.\n\nIf some sellers think that these rules favor the BUYER, then quit selling.  You see, the BUYERS are the ones that are paying the bills.  Without buyers, you have NOTHING. \n\nGood luck
509014
I would contact the company & speak to a memeber of management & check their return merchandise policy. All companies large or small have a returns policy which should entail the shipping arrangements for returning damaged or improperly shipped merchandise. Explain your situation & they should pay the postage for having you send it back to them. After you send it, allow a fw days to follow up that they received it back & see to it that they send the correct style to you.Good Luck!
152008
I've had the absolute worst experiences with buy.com.  They're fine if the product you want is in stock, but if something goes wrong, it's all downhill. So, they're great about 95% or more of the time.\n\nBut if you want to cancel, it's a nightmare.  They have some of the worst customer service that I've ever seen.  They do have a phone number that you can call, and it's not listed on the web site.  I called it once before.  It's some overseas guys who have no idea what they're doing anyway.  My problem was that the product never shipped.  I was able to cancel since it was a credit card.  No problems there since they hadn't even contacted the warehouse yet.\n\n877-780-2464 is their phone number.  Good luck, but I doubt it'll really get you anywhere.