what are 3 key elements of providing great customer service?
319432
['Patience. Whether you are dealing with distressed customers or perhaps customers who are letting out their anger, it is important not to fold under the pressure. ... ', 'Engage. Show an interest in your customers by engaging with them. ... ', 'Knowledge. ... ', 'Honesty. ... ', 'Respect.']
1401566
['customer service skills.', 'administration skills.', 'patience and the ability to remain calm in stressful situations.', 'the ability to accept criticism and work well under pressure.', 'business management skills.', 'to be thorough and pay attention to detail.', 'the ability to work well with others.']
886101
['Functionality. Customers need your product or service to function the way they need in order to solve their problem or desire.', 'Price. Customers have unique budgets with which they can purchase a product or service.', 'Convenience. ... ', 'Experience. ... ', 'Design. ... ', 'Reliability. ... ', 'Performance. ... ', 'Efficiency.']
1456898
['Getting and Staying Profitable. ... ', 'Productivity of People and Resources. ... ', 'Excellent Customer Service. ... ', 'Employee Attraction and Retention. ... ', 'Mission-driven Core Values. ... ', 'Sustainable Growth.']
905634
['Managing a team of representatives offering customer support.', 'Overseeing the customer service process.', 'Resolving customer complaints brought to your attention.', 'Creating policies and procedures.', 'Planning the training and standardization of service delivery.']
1389401
['customer service skills.', 'excellent verbal communication skills.', 'active listening skills.', 'to be thorough and pay attention to detail.', 'the ability to use your initiative.', 'persistence and determination.', 'patience and the ability to remain calm in stressful situations.', 'analytical thinking skills.']
397657
['Serves customers by providing product and service information and resolving product and service problems.', 'Attracts potential customers by answering product and service questions and suggesting information about other products and services.']
728294
['Reliability. Enduring and consistent performance in real world conditions. ... ', 'Availability. The availability of a service. ... ', 'Usability. ... ', 'Customer Experience. ... ', 'Look & Feel. ... ', 'Customer Service.']
297132
['What is customer service? ... ', 'What does good customer service mean to you? ... ', "Why do you think you'd be a good fit with our company? ... ", 'Why do you want to work in customer service? ... ', 'Tell me about a time you had to deal with a difficult customer, and how you handled it.']
660359
In customer focus, the company puts great emphasis on customer success and customer happiness while customer service is one of the various activities to ensure customer happiness.
309784
['customer service skills.', 'to be thorough and pay attention to detail.', 'the ability to work well with others.', 'sensitivity and understanding.', 'patience and the ability to remain calm in stressful situations.', 'the ability to accept criticism and work well under pressure.', 'excellent verbal communication skills.']
795854
["Understand the before, during and after of the customer's journey. ... ", 'Focusing on the customer benefits sales. ... ', 'Support new customers and reduce cost to serve. ... ', 'Work with customers to improve operational efficiency. ... ', 'Help customers make significant changes to be highly valued. ... ', 'Understand your ex-customers to learn how to improve.']
373575
['Enthusiasm.', 'Communication skills.', 'Customer Empathy / Compassion.', 'Patience.', 'Stress Management.', 'Flexibility.', 'Charisma.', 'Company knowledge.']
946158
['Serves customers by providing product and service information and resolving product and service problems.', 'Attracts potential customers by answering product and service questions and suggesting information about other products and services.', 'Opens customer accounts by recording account information.']
764950
['Good communication skills.', 'Ability to understand the needs of other people.', 'Patience and responsibility.', 'Customer service skills.', 'Sales skills.', 'Problem solving ability.', 'Attention to detail.', 'Enthusiastic personality.']
414438
['Quality Objectives. ... ', 'Organizational Structure and Responsibilities. ... ', 'Data Management. ... ', 'Processes. ... ', 'Customer Satisfaction with Product Quality. ... ', 'Continuous Improvement.']
1346828
['Step 1: Identify Organizational Goals. ... ', 'Step 2: Identify Critical Success Factors. ... ', 'Step 3: Identify Internal and External Customers. ... ', 'Step 4: Customer Feedback. ... ', 'Step 5: Implement Continuous Improvements.']