Contact Center Today Cisco Strengthens IP-Service Offerings with P ...
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Cisco Systems is buying IP-service control vendor P-Cube in a deal valued at $200 million. P-Cube&#39;s products help service providers identify subscribers, classify applications, improve service performance and charge for multiple IP services.
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The IP wars continue this week with Avaya, now a privately held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled handset for CSRs (customer service representatives). Communications Manager 5.0 is a full, rather than a point, upgrade to Avaya's main telephony and communications platform. The new version takes the technology from IP to SIP and adds a number of new capabilities."We are taking this version from the service provider trunk all the way to the desktop with a purpose-built SIP contact center phone," said Colleen Aguirre, director, product management for Customer Service applications.The SIP-enabled phone, Avaya Agent Deskphone 16CC, has a list price of $355.The transition of contact centers to IP-enabled centers has been ongoing, said Aguirre. "It flattens out networks and allows for consolidation of servers."The next step from IP to SIP protocol will add additional such capabilities as presence detection while giving contact center managers increased flexibility. For example, version 5.0 of Communications Manager will allow agents to transfer customer data along with a call. The 5.0 upgrade also automates and equalizes the distribution of calls to CSRs and allows agents and managers to evaluate agent availability. "We translated all of that information into the SIP protocol," Aguirre said.While Cisco does not have a SIP-handset and its software still requires middleware translation software, an all-SIP-based solution does not require middleware.Jay Lassman, research director for Communications Applications at Gartner said, Avaya is positioning itself for compatibility with unified communications solutions. "They seem to be on a very aggressive path toward positioning their users for future SIP interoperability," said Lassman.
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Hewlett-Packard Co. and Cisco Systems Inc. are teaming to provide large customers with combined network maintenance and support services around the globe.
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Cisco has bought IP service control vendor P-Cube of Sunnyvale, California, in a cash deal worth about $200m. The company says the deal should allow its customers to run advanced IP services such as voice
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Tomorrow Cisco Systems Inc. will announce an upgrade to its small business and branch office line of routers, incorporating more processing speed and a raft of new features.
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Internet phone service Vonage on Tuesday said it has struck a deal with Cisco Systems Inc. (CSCO.O) to sell Vonage-ready equipment at hundreds of retail stores in a bid to boost new subscriptions.
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Cisco Systems has expanded its range of Catalyst switching products and services with the launch of offerings specifically targeted at small and medium-sized businesses (SMBs).
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Fujitsu Limited and Cisco Systems, Inc. today announced that they have reached a fundamental agreement to enter into a strategic alliance focusing on routers and switches that will enable service providers
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Updates address vulnerabilities in products ranging from Cisco Unified CallManager to Cisco Firewall Service Module.
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Acquisition is expected to help Cisco Systems reinforce its network management offerings.
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P-Cube develops service control platforms, which help service providers identify subscribers, classify applications, improve service performance and charge for multiple services without costly infrastructure upgrades, Cisco said.
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Cisco Systems will open a research &amp; development (R&amp;D) center in Tokyo that will focus on IP-based technologies including IPv6, multicast and wireless for both its mainstream routers and its IOS and IOS XR software.
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Cisco Systems Inc. on Tuesday will introduce new products aimed at protecting and expanding one of its biggest sources of revenue &#151; computer-networking equipment for small businesses and branch offices.
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Internet phone service Vonage on Tuesday said it has struck a deal with Cisco Systems Inc. (CSCO.O: Quote, Profile, Research) to sell Vonage-ready equipment at hundreds of retail stores in a bid to boost new subscriptions.
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BEIJING -- Cisco Systems Inc. plans to open a research and development (R&D) center in Shanghai that will focus on developing VOIP (Voice over Internet Protocol) technology, the company's chief executive officer (CEO) said Thursday.
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(InfoWorld) - Cisco Systems and IBM are expanding a cooperative support offering from the U.S. to 46 other markets. Through the offering, called Managed Maintenance Solutions (MMS) for Cisco Products, enterprises that use IBM as a systems integrator can get Cisco technical support by calling IBM. It is designed to simplify IT administrators' jobs and prevent them from having to choose between turning to Cisco or IBM for help, said Cisco spokeswoman Mandy Knotts. Cisco has a worldwide technical support organization but is not a systems integrator. The companies began working together on support three years ago as part of the Cisco Global Services Alliance, Knotts said. Over time they developed the MMS offering, which so far has been available only in the U.S., Knotts said. It is now being expanded to markets in Europe and Asia, including the U.K., France, Germany, China, Australia, South Korea and India, as well as Canada. The expansion was set to be announced Monday. Customers with MMS can make all their calls for Cisco technical support through the IBM Technical Support Center, which can provide network specialists trained by Cisco. The service also includes escalation of issues to Cisco Technical Assistance, 24 hours a day and seven days a week, plus operating system updates and hardware replacement, according to Cisco. Â
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Cisco is set to unveil a data-center networking platform that  could take the place of switches that link servers as well as  Fibre Channel devices.