Dell opens another call center in India
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BANGALORE, INDIA -- Dell Inc. is setting up a third customer contact center in India, in the Chandigarh metro area in the north of the country, the company announced Wednesday. Operations at the center are likely to begin by March next year with about 300 employees.
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DellÂ inaugurated Thursday a new research and development (R&D) facility in Bangalore, India, that can house up to 1,000 staff. The new facility is in line with Dell's plans toÂ make India a hubÂ for the development of enterprise products such as servers, storage, and software.
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InfoWorld - Dell&#160;inaugurated Thursday a new research and development (R&amp;D) facility in Bangalore, India, that can house up to 1,000 staff. The new facility is in line with Dell&#39;s plans to&#160;make India a hub&#160;for the development of enterprise products such as servers, storage, and software.
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CA opened a $30-million product development center in Hyderabad in south India on&#160;Wednesday.The center has 1,600 employees, but can be expanded to house more staff, a spokesman for the company said.The company already had its product development operations elsewhere in Hyderabad. CA president and CEO John Swainson inaugurated the new center.The center is CA&#39;s largest product development center outside the United States, the spokesman said. More than 30 percent of the company&#39;s global R&amp;D staff are now based in India, the company said.Besides product development, the team at the center will work closely with a number of India&#39;s top-tier systems integrators to help them with in-house IT needs and those of private and public-sector customers worldwide, CA said.A number of multinational technology companies are expanding in India, despite rising staff salaries and a shortage of skilled employees in the country.
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Indian outsourcer Wipro follows Infosys, opens a facility in Mexico to better serve clients in North America and Latin America.
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By Bruce C. Smith, The Indianapolis Star  Dec. 12--Central Indiana has dialed in another call center that will  provide up to 435 jobs in Fishers.    It's the latest in a trend of telephone and e-communications operations  in the state.
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By Chris Steinbach, The Times-News, Twin Falls, Idaho  Jun. 13--TWIN FALLS -- Enough employees share cubicles in the Dell Inc. contact center at 851 Pole Line Road that they have a word for it.
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(InfoWorld) - Indian outsourcer Infosys TechnologiesÂ is expanding its facility in Brno in the Czech Republic, to boost its ability to deliver services to its European customers. The expanded facility will have a capacity of 350 seats by January, Infosys of Bangalore said on Wednesday. Infosys has about 130 staff in Brno, who deliver business process outsourcing (BPO) services such as sales order management, finance and accounts, market research and underwriting for clients in 16 European countries. Over 80 percent of the staff at Brno are hired locally, and operations are run in 13 different languages including German, French, and Spanish, Infosys said. The company is planning to also deliver IT services such as infrastructure management and package implementations such as enterprise resource planning (ERP) and customer relationship management (CRM) from Brno once the expanded facility is in operation. A number of Indian outsourcing companies including Wipro and HCL Technologies have set up operations in Europe or acquired companies there with an eye to the European market. Currently, the U.S. and U.K. account for most of the revenue of Indian outsourcing companies. Although companies in the U.K. outsource software development and business processes to India, the rest of Europe has been comparatively slower in outsourcing to India. Continental Europe accounts for only about 12 to 13 percent of India's outsourcing revenues, according to India's National Association of Software and Service Companies (Nasscom). Infosys' revenue from Europe has grown by 60 percent year-on-year for the last three years. Europe accounted for about 25 percent of the revenue of Infosys in the last quarter, but most of that came from the U.K., according to a spokeswoman for Infosys. Besides expanding in Brno, Infosys is also setting up a development facility in Swindon in the U.K. The company also has a development center in Germany, and a center in Mauritius that is designed to address European customers because the population in Mauritius is multilingual, the spokeswoman said. Having centers in Europe helps Infosys build up capabilities in the specific European languages required by customers, and also comply with European Union regulations on data protection and privacy, which require that certain types of data should not be sent for processing outside the E.U., the spokeswoman added.ADVERTISEMENTMAKE SOA REAL WITH IBM WEBSPHERE PODCASTStreamline processes and maximize efficiency within a proven service oriented architecture. Take back control of your business processes with IBM WebSphere.
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Dell Inc. plans to hire some 1,100   new staff in the U.S. and Slovakia as the world's largest PC   maker expands its development and services operations, Chairman   Michael Dell said on Monday.
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Dell Inc. DELL.O plans to hire   some 1,100 new staff in the U.S. and Slovakia as the world's   largest PC maker expands its development and services   operations, Chairman Michael Dell said on Monday.
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A new Indian subsidiary opened by Germany's Giesecke & Devrient Group aims to tap into the huge market here for smart cards for mobile phones and other card applications.
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(InfoWorld) - Hewlett-Packard is setting up a second computer manufacturing facility in India to help it meet surging demand in the country. The facility, in Pantnagar in the north-eastern state of Uttaranchal, will be able to churn out 300,000 computers per month when it starts operations in March next year. It will manufacture HPâs desktop PCs, notebook PCs, workstations, and servers, and provide employment directly or indirectly to about 1,000 staff when it's fully operational, HP said on Wednesday. It's being set up with an investment of about $20 million. HP, of Palo Alto, California, has had a facility in Bangalore in south India since 1999, from which it produces about 1 million computers each year. âWe had run out of capacity in Bangalore and the choice was between expanding in Bangalore or setting up a facility elsewhere,â said Ravi Swaminathan, vice president of the Personal Systems Group at HP India. Having a facility in Uttaranchal will enable HP to service customers quickly and more cost-effectively in the north and north-east, where the market is booming for HP, according to Swaminathan. The company is also getting tax incentives from the local state government of Uttaranchal, he added. HP rivalÂ Dell announced last monthÂ that it had picked Chennai, the capital of Tamil Nadu in southern India, as the location for its first PC manufacturing plant in the country. Dellâs facility will make 400,000 units a year when it gets operational in the first half of next year, the Round Rock, Texas, computer maker said. Both the Dell and HP plants will serve primarily domestic demand. Sales of PCs in India were over 4.6 million in the year to March, according to research firm IDC India. HP leads in the Indian PC market, mainly on strong sales of its notebook computers, according to IDC. It had PC market share of 20 percent in the second quarter of this year, followed by an Indian vendor, HCL Infosystems, which had a 14 percent, and Lenovo Group with 10 percent, IDC said.
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Microsoft Corp. is further expanding its presence in India with plans to open a research center in Bangalore.
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Dell Inc.  said on Friday  it hired the head of Motorola Inc.'s  mobile phone unit  to oversee a new global consumer division, making him the  second high-profile executive hired since Michael Dell returned  as CEO to the company he founded.
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(InfoWorld) - DellÂ has selected Chennai, the capital city of Tamil Nadu in southern India, as the location for its first PC manufacturing plant in the country. It plans to begin manufacturing in India in the first half of next year, with an initial focus on the production of desktop computers, it said on Thursday. Desktops account for about 70 percent of Dell's business in India. The computer maker said in January that it would set up a manufacturing facility in India but hadn't picked a location at the time. The plant is intended to serve the domestic market, although the company may consider exporting some of the computers in the future, said Rajan Anandan, Dell's vice president of India sales. The facility will be able to produce close to 400,000 PCs a year when it opens, increasing to 1 million units a year depending on the growth of Dell's business in India, he said. Having a manufacturing facility in India will enable Dell to deliver products to customers there more quickly, and also reduce its freight costs and import duties. Those savings would translate into lower prices for customers, he added The cost of manufacturing in India is comparable to that in China or Malaysia, Anandan said. Dell's shipments in India increased 82 percent in its most recent quarter, ended in August, while revenue grew 63 percent. However, the company still trailed behind rivals Hewlett-Packard, Lenovo Group, and local vendor HCL Infosystems, according to IDC (India). As in other areas where it has set up manufacturing plants, the company expects the new facility to create an ecosystem of suppliers around Chennai to provide components and other parts required for computer manufacture, Anandan said. "We will move quickly to making our other products, including servers, notebooks, and monitors, in India," he added. Chennai is the home constituency of India's communications and information technology minister, Dayanidhi Maran. Several big technology companies have set up manufacturing facilities there, including mobile phone makers Nokia and Motorola. Tamil Nadu offers Dell access to a highly skilled workforce and a large base of customers, the company said. Dell has other manufacturing facilities in Asia, in Penang, Malaysia, and Xiamen, China. Some of its competitors, such as Lenovo, already have computer assembly operations in India. Â
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InfoWorld - Underlining its expansion from online to retail sales, Dell launched desktop and notebook PCs Tuesday at Macy&#39;s department store in New York.
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(InfoWorld) - Nortel Networks has set up a network management center in Delhi, India to service its customers worldwide. The center is to provide network management, technology transformation, and hosted application services for multivendor, multitechnology telecommunications networks serving both local and multinational companies, Nortel said Monday. Nortel already runs similar centers in London and Raleigh, North Carolina. The companyâs decision to locate a center in India was based on the easy availability of low cost talent in India, said Ravi Chauhan, Nortelâs managing director for India. Having a center in India will also enable Nortel to better offer round-the-clock support to global customers, he added. Indiaâs telecommunications market is also booming, as over 6 million new mobile phone subscribers are being added each month. One of Indiaâs leading service providers, Bharti Airtel already uses hosted contact center services and an interactive voice response (IVR) technology from Nortel to provide customers with a virtual, multilingual storefront for ordering new services and completing routine transactions. Nortel hopes to sign up more customers in India soon, Chauhan said. A number of telecommunications companies including Nokia haveÂ set up network operations centers in India.