I.B.M. Launches Retail Integration Framework
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RIF is a SOA-based delivery mechanism that will support Big Blueâs four retail process solutions or assets, including multichannel retail and retail business intelligence.
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Mark Logic this week introduced its Open Content Architecture strategy for enabling enterprise customers to unify and manage unstructured content and other types of enterprise information.
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Crossroads Systems has announced it is collaborating with iVivity to develop new gateway and intelligent iSCSI storage systems. The new products will provide intelligent Crossroads storage routing software in a hardware platform based on iVivity's iDiSXsilicon technology.
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The new platform is designed to help companies speed the deployment of smart-tag systems and cut the costs of managing both hardware and software components from several suppliers.
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Infineon Technologies AG today will launch a radio-frequency identification package designed to help companies more easily connect and manage RFID hardware and software from multiple suppliers
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I.B.M. has been reorganized from a classic multinational company to become a more seamless global enterprise.
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A new report by IDC finds that A fluid and tightly integrated partner ecosystem will be one of the key drivers behind any enterprise software vendor's ultimate success in the marketplace.
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(InfoWorld) - IBM's India Research Laboratory has developed technology for retrieval and integration of information from both structured and unstructured data. The new technology integrates data that is currently stored in separate silos, Mukesh Mohania, lead researcher on the project, said on Wednesday. "We are leveraging the structured data by extracting the information from the unstructured repositories, and then providing rich business intelligence on this consolidated information," Mohania said. A research prototype of the technology has been deployed in the customer support operations of HDFC Bank, a large private bank in Mumbai. The prototype application integrates customer data from a structured database and business intelligence sources, with incoming information on customers from multiple sources, including e-mails and phone calls. The lab decided to use the new technology at HDFC Bank to validate it in a real, operational environment, Mohania said. IBM announced Wednesday it will offer the technology early next year. The middleware software developed on Java technology currently runs on Linux, but can be ported on to any Java compliant operating system, Mohania said. The technology can be used in other areas of an enterprise, besides customer relationship management, where there is both structured and unstructured data to be integrated and analyzed, he said. ByÂ  automaticallyÂ  combiningÂ  structured and unstructured information, HDFC BankÂ canÂ provideÂ callÂ center agents with a more complete history of all customerÂ activityÂ soÂ they are aware of information that has already been shared through previous interactions, IBM said. The technology also enables HDFC Bank to generate newÂ contextual and actionable insights that can be used to automate tasks, enhanceÂ up-sellingÂ andÂ cross-sellingÂ opportunities,Â andÂ improve agent performance, it added. EROCS (Entity Recognition in the Context of Structured data) is a key component of the technology developed by the lab. EROCS addresses the problem of linking a document with related structured data in an external relational database. Partial information provided, for example, in e-mails from customers do not often allow identification of the entity, such as the customer, in the structured data, Mohania said. EROCS views the structured data in the relational database as a set of predefined entities, and identifies the entities from this set that best match the given document, he added. A highlight of EROCS is that it identifies an entity even if it is not explicitly mentioned in the document, according to Mohania. It exploits the context information present in the document to match and identify the entities, Mohania added. Another technology, called SCORE (Symbiotic Content Oriented information Retrieval) addresses the problem of consolidated querying of structured and unstructured data, using a type of contextual search. The application specifies its information needs using a SQL query on the structured data, and this query is automatically "translated" into a set of keywords that can be used to retrieve relevant unstructured data. At the core of this technology lies a technique for obtaining these keywords from not only the query result, but also from additional "neighborhood" related information in the underlying database, Mohania said.
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Microsoft has started shipping the a BI tool set that lets users access its financial budgeting and forecasting capabilities through Excel and other Office applications.
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The two companies are targeting customers that have invested in a services-oriented architecture.
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Slovenian retail group Mercator has successfully implemented IBM (NYSE: IBM) Self Checkout solutions in its Celje store to improve in-store traffic flows, speed checkout and increase customer service and loyalty, IBM announced. This is the first implementation of this kind in South East Europe.
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Retail-oriented version of Windows XP Embedded will be designed to make it easier to process sales from registers, kiosks and other devices.
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CRM software maker Epiphany Inc. this week is rolling out new analytical software, including two new products and vertical-specific bundles aimed at the communications and retail finance industries.
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Microsoft invites business users to preview its integrated performance management applications.
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(Sterling Commerce)  In September 2007, Computerworld invited IT and business leaders to participate in a survey on integrationand interoperability at their organizations. The survey was fielded through an invitation onComputerworld.com. The goal of the survey was to gain a better understanding of the issues surroundingintegration and interoperability. While commissioned by Sterling Commerce, all data for this survey wasgathered and tabulated independently by Computerworld Research. The following report represents top-lineresults of that survey.
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New product from Pegasystems lets customers apply predictive models to business processes without complex coding.
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I.B.M. plans to announce that it will share the designs and technology for a fast-growing line of computers known as blade servers.