Disk drive failures 13 times what vendors say, study says
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The study showed annual replacement rates of disk drives are as high as 13% annually compared to vendor estimates of under 1%. The study also showed there is no correlation between heat and drive failure. In another revelation, researchers found that Serial ATA drives are just as reliable as Fibre Channel drives that cost up to four times as much per gigabyte.
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Users are finding lots of inventive ways to lose precious files, say data recovery experts.
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(InfoWorld) - Hard drives full of confidential data are still turning up on the second-hand market, researchers have reported. Investigations carried out on behalf of BT by the University of Glamorgan in the U.K., Edith Cowan University in Australia, and Longwood University in the U.S., found that 37 percent of drives surveyed had traces of personal data on them. Damningly, this figure is much the same as it was for the same surveys undertaken by the universities in each of the last two years, suggesting that either companies are ignoring the issue or simply lack the tools to adequately wipe data before resale. Sensitive information retrieved included salary details, financial data of specific companies, credit card numbers, medical data, visa applications, details of online purchases, and inevitably, online pornography. The sample totalled 350 hard drives acquired in online auctions. "Given the level of exposure that the subjects of security and identity theft has received in recent times, and the availability of suitable tools to ensure the safe disposal of information, it is difficult to understand why disks are still not being effectively cleaned before they are disposed off," said BT's security research head, Dr Andy Jones. "When organizations dispose off surplus and obsolete computers and hard disks, they must ensure that adequate procedures are in place to destroy any data and also to check that the procedures that are in place are effective -- whether they are handled by internal resources or through a third party contractor," he said. The full report -- which has yet to be made publically available -- reveals that buying second-hand disks is an unreliable way to get hold of storage. Of the 133 disks bought in the U.K., 44 percent of them didn't even work. But of those that did, 19 percent had enough information on them to identify the organization from which they had come, 65 percent had enough data to identify named people, and 17 percent contained "illicit" data. Techworld is an InfoWorld affiliate.
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Electronic storage will kill high-definition discs, says hard drive king's Bill Watkins. He's got other opinions, too.
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Solid-state drives are increasingly an option for laptop purchasers -- but while manufacturers are pushing the option, few consumers are taking the bait.
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Windows, Linux and Java each fail some basic integrity rules.
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In advance of a House Committee on Government Reform hearing, in which the matter would have come up anyway, the U.S. Commerce Dept. disclosed in a private briefing yesterday that it believes as many as 1,137 laptop computers have been lost since 2001.
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News and survey results from Computerworld's twice-annual storage conference.
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(Source: Network Appliance)  Assessing the wide array of D2D options can be daunting. In this paper, we compare disk backup solutions and offer guidance for evaluating the different types of advanced data protection solutions, as well as guidance for identifying the solutions that will meet your needs.
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Nearly 50 programs may be disrupted by XP's Service Pack.
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Why it ain't going to happen Storage briefing Disk-based backup has become hugely popular in the last couple of years, to the extent that some suppliers have started talking about the "death of tape".â¦
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Seagate claims to have broken the record for the most storage on a single disc platter, managing to store 133GB per disc in its newly released 400GB hard drive.
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First, thanks for the great comments on yesterday's post about Apple and the hard disk of my MacBook. People were universally positive and helpful, and I can say I really learned some really important things as a result of the discussion. First, the cost of the data on the hard disk swamps the value of the value of the disk and even the value of the computer. There was source code on the computer, and other information, which if it fell into the wrong hands, could cause some serious problems for me. I have no agreement with Apple that covers the security or privacy of the data. As far as I know they think they own the contents of the disk as well as the disk itself. The experience I had with them actually makes me think they probably do feel its theirs. This from a company that takes the security of its own private information very seriously, they seem to have almost no regard for the security of its customers' information. You have no control over when a hard disk will crash, or any foreknowledge of when it's even likely to crash. So there's no way to protect against this kind of security issue. And that's what it is. What kind of sense does it make to invest in firewalls, and of what value is Apple's claim that Macs are inherently more secure, when all the data on one of my computers is now completely out of my control forever? I'm not so concerned about the privacy issues, but I could imagine that other people might be. And if identity thieves are not aware of this backdoor way to get access to private information, how long before they are? Security experts always warn us that obscurity is not a good strategy for security. So what to do?  Basically I've given up on trying to get Apple to do the right thing and give me my disk back. Some people at the Emeryville store are well-itentioned, and are just naive about the problems that can come when you trust people with all your data. Others just don't care. Either way it seems unlikely that I'm going to get it back, and even if I do, it's been out of my control for too long.  I'm going to go through the tedious job of changing the passwords on all my sensitive online accounts. That was overdue anyway. And next time a laptop blows its hard disk, I'm either going to replace it myself and shred the old disk, the same way I'd shred any sensitive documents before throwing them out, or just throw away the whole computer. I know this isn't green, but there seems to be no other course that's anything close to secure. And always be aware that you could lose a laptop, or it could be stolen. So far it seems that this is not yet an identity theft concern, but you can't be sure, and it won't be long before it is.  Thanks again for all the good info, advice and vibe.
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When I got back from Europe my black MacBook wouldn't boot, it just sat there with a disk icon and a flashing question mark. So I made an appointment at the Apple store in Emeryville to have it looked at. When I got there, there was no wait, they were calling my name. The repair guy opened the Mac, took out the disk, went into the back room, and came back saying the disk was bad, I'd need a new one. How much? $160. How large? 80GB. I've been buying disks lately, I bought a 500GB disk for $150 a few weeks ago, and just bought a 1TB disk for $280. So I knew that $160 for 80GB, even in a portable form factor, was probably a ripoff, but I figured here I am now, I can get the computer working, so I said OK and shrugged it off. The new disk went in, I signed a form, and was about to leave and asked for the old disk and the clerk said it was his not mine. They were going to send it back to the manufacturer. I figured it would be refurbished and sold cheap to someone in a third world country. Little did I suspect.  He got his supervisor. She insisted that the drive belonged to Apple, even though I had paid an inflated price to buy a new one. She showed me the language on the reverse side of the form I signed. It was even worse than she had said. There was no guarantee that the drive they had just put in my Mac was new! It might have been someone else's defective drive. I said it was outrageous. I grabbed a copy of the agreement and left.  I scanned the agreement, highlighting section 4, the part the store manager cited. Now there are a lot of speeches I could give. Here are a few. 1. I buy Macs knowing they're more expensive, but I expect to be treated better. I drive a BMW for the same reason. Luckily there's Mercedes, Audi, Lexus, et al to keep BMW customer service in top form (which it has been so far, I'm on my fourth BMW). I always say this -- Apple service is outstanding when you buy something, but it falls down, often, when you need it fixed. Not always, but often. 2. There are consumer protection laws that require auto repair shops to offer you the old parts. Why doesn't that apply to computer repairs? Or maybe it does. 3. Apple prices are ripoffs, but this is an unusually heinous ripoff. To charge such inflated prices for used parts, they should have some shame. 4. They don't seem to have any fallback when there's a dissatisfied customer. As an Apple shareholder, I think it would work better if store personnel felt they were guardians of the company's reputation. Consider for a moment that you are ripping off the customer. What tools can you offer the sales person to make good with the customer? Could you let the customers who object take their drives home? Could you offer a discount coupon on the next purchase, or free premium support for a year? That they let me walk out of the store, a person who spends thousands of dollars with Apple, feeling like I had been abused, says they haven't got all the glitches out of their retail process.  5. Falling back on the fine print is really lame. I think they should tell you up front, before they do the work, that you're not getting the old drive back. What if the data on the drive can be recovered? What if there are credit card numbers and other personal information on the drive? Source code? Trade secrets? Does Apple really want to treat their customers privacy so shabbily? For what? Don't they already make enough money off the $160 price for the new disk? It's amazing that a company can make it this far, having such special customers, and rarely if ever acknowledging it.
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Researchers identify magnetic effects that trash hard drive data, and suggest a route to more reliable storage.
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It reads like a VIP list of  failures -- Hewlett-Packard, Toshiba, Intel, and Philips.
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Legal wrangling over competing hard drive technologies continues.