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survey_id
stringlengths
11
11
survey_date
date32
customer_id
stringlengths
11
11
operator
stringclasses
4 values
survey_type
stringclasses
5 values
nps_score
int64
0
10
nps_category
stringclasses
3 values
csat_score
int64
1
5
network_quality_rating
int64
1
5
customer_service_rating
int64
1
5
value_for_money_rating
int64
1
5
likelihood_to_recommend
int64
1
10
city
stringclasses
15 values
customer_segment
stringclasses
4 values
tenure_months
int64
1
120
channel
stringclasses
4 values
SRV00000001
2025-09-21
CUST2950101
MTN
csat
1
detractor
5
2
2
2
4
Kaduna
medium
65
app
SRV00000002
2025-09-11
CUST6816967
Airtel
csat
7
passive
4
5
1
2
8
Lagos
heavy
71
call
SRV00000003
2025-09-28
CUST6943876
Glo
network_quality
8
passive
5
1
5
2
2
Enugu
heavy
112
email
SRV00000004
2025-09-04
CUST3243908
MTN
csat
10
promoter
4
4
1
5
1
Ilorin
light
43
sms
SRV00000005
2025-09-16
CUST8378756
MTN
nps
2
detractor
4
3
5
3
10
Port Harcourt
light
57
app
SRV00000006
2025-09-25
CUST5617374
Glo
customer_care
6
detractor
3
3
1
4
2
Ibadan
medium
5
email
SRV00000007
2025-09-16
CUST4731309
MTN
network_quality
8
passive
5
2
1
3
2
Enugu
light
69
call
SRV00000008
2025-09-25
CUST2049372
Glo
nps
3
detractor
3
4
1
5
2
Port Harcourt
light
38
app
SRV00000009
2025-09-07
CUST4363022
MTN
network_quality
6
detractor
2
4
3
2
3
Jos
medium
94
email
SRV00000010
2025-09-10
CUST6657624
Airtel
nps
7
passive
4
2
2
5
10
Kaduna
medium
70
email
SRV00000011
2025-09-25
CUST5353710
MTN
service_quality
6
detractor
3
5
4
4
10
Ilorin
light
1
sms
SRV00000012
2025-09-27
CUST1188550
Airtel
nps
8
passive
5
4
4
3
3
Port Harcourt
heavy
62
email
SRV00000013
2025-09-19
CUST7474396
Glo
nps
2
detractor
5
4
3
3
9
Aba
light
35
call
SRV00000014
2025-09-29
CUST4004165
Airtel
service_quality
5
detractor
3
2
3
5
3
Lagos
medium
66
sms
SRV00000015
2025-09-12
CUST3650103
MTN
csat
3
detractor
3
1
2
4
9
Lagos
heavy
72
email
SRV00000016
2025-09-24
CUST4977986
Glo
service_quality
0
detractor
3
3
3
1
6
Lagos
medium
103
email
SRV00000017
2025-09-10
CUST2292487
MTN
customer_care
2
detractor
4
5
2
4
4
Lagos
light
46
app
SRV00000018
2025-09-13
CUST1283739
MTN
service_quality
7
passive
4
1
4
2
1
Warri
medium
36
sms
SRV00000019
2025-09-22
CUST4941914
MTN
service_quality
3
detractor
4
5
4
2
2
Onitsha
light
48
app
SRV00000020
2025-09-15
CUST2942076
9mobile
service_quality
8
passive
5
4
1
1
2
Benin City
light
37
sms
SRV00000021
2025-09-21
CUST5300205
9mobile
customer_care
10
promoter
4
5
3
5
4
Warri
enterprise
112
call
SRV00000022
2025-09-08
CUST5299262
MTN
nps
5
detractor
5
1
5
3
3
Calabar
medium
114
email
SRV00000023
2025-09-17
CUST7273227
Airtel
service_quality
8
passive
5
3
1
1
4
Abeokuta
light
40
email
SRV00000024
2025-09-19
CUST1589649
Airtel
nps
5
detractor
2
2
2
3
5
Kaduna
medium
58
app
SRV00000025
2025-09-21
CUST7043231
Airtel
service_quality
8
passive
5
2
4
2
10
Jos
light
100
sms
SRV00000026
2025-09-12
CUST2627673
Glo
csat
7
passive
5
1
4
2
10
Port Harcourt
light
53
app
SRV00000027
2025-09-27
CUST3501726
Glo
customer_care
6
detractor
4
1
2
1
7
Benin City
medium
77
app
SRV00000028
2025-09-23
CUST9239397
MTN
csat
6
detractor
5
1
3
1
2
Ilorin
medium
44
app
SRV00000029
2025-09-28
CUST3381922
9mobile
service_quality
5
detractor
4
3
2
3
5
Abuja
heavy
26
sms
SRV00000030
2025-09-06
CUST7750441
Glo
customer_care
7
passive
3
3
5
2
9
Kaduna
medium
24
call
SRV00000031
2025-09-18
CUST7012266
MTN
customer_care
5
detractor
4
2
5
5
9
Abuja
medium
53
app
SRV00000032
2025-09-20
CUST9156090
MTN
network_quality
6
detractor
5
4
1
3
2
Kano
medium
24
sms
SRV00000033
2025-09-23
CUST1403868
Airtel
nps
6
detractor
1
4
1
5
2
Ibadan
light
52
app
SRV00000034
2025-09-07
CUST4968880
Glo
csat
7
passive
4
1
4
3
6
Aba
medium
17
app
SRV00000035
2025-09-18
CUST6634578
MTN
network_quality
5
detractor
4
3
5
2
4
Enugu
medium
74
app
SRV00000036
2025-09-19
CUST5995293
MTN
nps
3
detractor
3
1
3
2
10
Warri
medium
57
sms
SRV00000037
2025-09-23
CUST1432189
MTN
service_quality
6
detractor
5
3
5
4
8
Kano
medium
18
app
SRV00000038
2025-09-02
CUST7702623
MTN
nps
7
passive
2
5
1
4
2
Jos
medium
46
email
SRV00000039
2025-09-13
CUST3769522
MTN
csat
8
passive
3
5
2
1
6
Enugu
medium
39
app
SRV00000040
2025-09-17
CUST1067023
Airtel
nps
6
detractor
3
1
2
5
2
Abeokuta
medium
49
app
SRV00000041
2025-09-13
CUST5287355
Airtel
network_quality
4
detractor
4
3
2
4
8
Ibadan
light
99
app
SRV00000042
2025-09-30
CUST7547446
Airtel
network_quality
7
passive
5
2
4
2
6
Aba
light
109
app
SRV00000043
2025-09-09
CUST3354451
Airtel
csat
6
detractor
4
4
5
5
8
Abuja
heavy
52
call
SRV00000044
2025-09-13
CUST2568568
Airtel
service_quality
6
detractor
5
1
3
5
8
Enugu
light
15
app
SRV00000045
2025-09-26
CUST7540569
Airtel
network_quality
2
detractor
5
2
1
3
7
Warri
medium
54
sms
SRV00000046
2025-09-17
CUST9711082
MTN
csat
6
detractor
5
2
3
4
10
Kaduna
heavy
43
call
SRV00000047
2025-09-30
CUST5284418
Glo
csat
0
detractor
4
5
5
3
10
Benin City
light
55
sms
SRV00000048
2025-10-01
CUST9214201
9mobile
customer_care
8
passive
1
2
1
1
10
Abuja
medium
110
email
SRV00000049
2025-09-16
CUST4418539
MTN
service_quality
6
detractor
2
5
4
2
4
Abeokuta
heavy
52
sms
SRV00000050
2025-09-19
CUST5130829
MTN
service_quality
0
detractor
4
2
1
2
3
Abuja
light
15
app
SRV00000051
2025-09-11
CUST8803269
MTN
customer_care
6
detractor
4
1
5
4
2
Calabar
light
26
call
SRV00000052
2025-09-20
CUST1557915
Airtel
nps
9
promoter
2
1
2
3
8
Jos
light
5
app
SRV00000053
2025-09-02
CUST4150208
9mobile
customer_care
5
detractor
4
1
1
4
9
Enugu
heavy
33
email
SRV00000054
2025-09-12
CUST5611859
MTN
service_quality
5
detractor
4
5
3
4
10
Abeokuta
heavy
106
email
SRV00000055
2025-09-01
CUST1659549
MTN
service_quality
7
passive
2
3
3
4
5
Kaduna
medium
81
app
SRV00000056
2025-10-01
CUST5517417
MTN
service_quality
9
promoter
5
2
1
3
4
Benin City
enterprise
95
email
SRV00000057
2025-09-24
CUST2056231
MTN
network_quality
8
passive
1
3
5
4
6
Lagos
medium
87
app
SRV00000058
2025-09-28
CUST3373027
MTN
network_quality
10
promoter
2
5
2
5
7
Jos
medium
77
sms
SRV00000059
2025-09-26
CUST5381970
MTN
network_quality
0
detractor
5
4
1
3
5
Kaduna
light
97
app
SRV00000060
2025-09-15
CUST9325304
MTN
nps
3
detractor
5
1
2
2
1
Kaduna
heavy
58
app
SRV00000061
2025-09-12
CUST3568516
Glo
customer_care
0
detractor
2
4
4
3
6
Kano
enterprise
111
app
SRV00000062
2025-09-19
CUST9780318
Glo
service_quality
4
detractor
1
3
2
1
9
Ilorin
light
3
email
SRV00000063
2025-09-27
CUST1658436
Airtel
nps
7
passive
5
3
1
4
10
Ilorin
medium
38
email
SRV00000064
2025-09-13
CUST1325449
MTN
nps
6
detractor
5
1
1
3
6
Aba
medium
96
email
SRV00000065
2025-09-06
CUST5070770
Airtel
customer_care
5
detractor
3
5
4
4
10
Abeokuta
heavy
107
app
SRV00000066
2025-09-16
CUST2863795
Airtel
network_quality
0
detractor
4
5
1
4
6
Lagos
heavy
25
call
SRV00000067
2025-09-20
CUST5218411
Airtel
service_quality
7
passive
4
2
1
5
3
Benin City
enterprise
36
email
SRV00000068
2025-09-27
CUST7666721
Glo
customer_care
1
detractor
4
4
2
4
2
Kaduna
light
59
app
SRV00000069
2025-09-28
CUST9503005
Airtel
nps
8
passive
3
5
2
1
3
Lagos
heavy
61
sms
SRV00000070
2025-09-05
CUST6659740
Glo
csat
9
promoter
4
4
4
1
6
Kaduna
light
117
app
SRV00000071
2025-09-19
CUST2427523
MTN
network_quality
5
detractor
4
1
5
2
2
Abeokuta
light
14
sms
SRV00000072
2025-09-13
CUST4762761
Glo
csat
7
passive
5
1
5
2
5
Calabar
medium
95
sms
SRV00000073
2025-09-27
CUST4375349
Glo
customer_care
2
detractor
3
1
3
1
4
Aba
medium
16
call
SRV00000074
2025-09-18
CUST2700024
MTN
network_quality
7
passive
4
5
2
4
4
Jos
light
69
sms
SRV00000075
2025-09-13
CUST6247660
MTN
csat
3
detractor
4
4
3
1
4
Calabar
light
36
app
SRV00000076
2025-09-09
CUST7957469
Airtel
service_quality
5
detractor
3
5
1
1
2
Kano
heavy
43
email
SRV00000077
2025-09-24
CUST6632052
9mobile
network_quality
8
passive
4
2
2
5
3
Benin City
heavy
8
app
SRV00000078
2025-09-07
CUST4776451
MTN
csat
9
promoter
3
3
5
2
2
Lagos
heavy
77
email
SRV00000079
2025-09-13
CUST5875282
Airtel
network_quality
4
detractor
4
1
2
5
9
Calabar
medium
71
sms
SRV00000080
2025-09-03
CUST4350523
Glo
network_quality
9
promoter
3
2
2
2
1
Ibadan
medium
38
app
SRV00000081
2025-09-15
CUST1988731
Airtel
nps
3
detractor
4
3
5
2
7
Lagos
heavy
52
email
SRV00000082
2025-09-12
CUST2861622
Glo
customer_care
3
detractor
1
2
4
5
7
Abeokuta
light
91
app
SRV00000083
2025-09-02
CUST8880359
MTN
service_quality
4
detractor
4
5
2
4
5
Calabar
light
3
email
SRV00000084
2025-09-12
CUST2402226
9mobile
customer_care
6
detractor
5
3
2
3
8
Kaduna
medium
72
app
SRV00000085
2025-09-15
CUST1705625
Airtel
network_quality
10
promoter
1
4
3
1
10
Kaduna
light
94
app
SRV00000086
2025-09-15
CUST5933528
Airtel
service_quality
5
detractor
3
2
1
2
7
Benin City
light
92
call
SRV00000087
2025-09-25
CUST6859793
Airtel
service_quality
7
passive
4
1
4
3
3
Kaduna
heavy
104
app
SRV00000088
2025-09-07
CUST6179552
Airtel
csat
8
passive
5
4
3
1
5
Calabar
light
58
email
SRV00000089
2025-09-02
CUST3963593
Airtel
service_quality
5
detractor
4
3
4
4
9
Warri
light
23
email
SRV00000090
2025-09-17
CUST7360396
MTN
network_quality
4
detractor
5
3
4
3
8
Kaduna
light
114
email
SRV00000091
2025-09-11
CUST1351816
9mobile
customer_care
3
detractor
4
3
2
4
3
Ilorin
heavy
43
email
SRV00000092
2025-09-07
CUST7268431
MTN
service_quality
6
detractor
5
4
2
3
9
Warri
light
26
email
SRV00000093
2025-09-24
CUST1194248
Airtel
service_quality
0
detractor
2
1
1
3
4
Calabar
medium
99
sms
SRV00000094
2025-09-19
CUST6041434
MTN
csat
5
detractor
5
4
1
1
10
Abeokuta
light
96
sms
SRV00000095
2025-09-14
CUST9624801
Glo
service_quality
7
passive
4
4
4
2
5
Abuja
medium
19
sms
SRV00000096
2025-09-29
CUST2191040
Glo
csat
4
detractor
1
4
3
5
8
Port Harcourt
enterprise
23
sms
SRV00000097
2025-09-20
CUST8617858
Glo
service_quality
8
passive
5
5
5
4
4
Kaduna
heavy
112
email
SRV00000098
2025-09-14
CUST3385715
Glo
csat
8
passive
4
2
1
2
9
Lagos
medium
82
call
SRV00000099
2025-09-25
CUST3184420
Glo
network_quality
4
detractor
1
1
1
5
7
Warri
enterprise
81
sms
SRV00000100
2025-09-10
CUST4590385
MTN
nps
5
detractor
1
4
1
3
9
Enugu
light
50
email
End of preview. Expand in Data Studio

Survey Feedback and Net Promoter Scores

Dataset Description

Customer satisfaction surveys with Net Promoter Score metrics

Dataset Information

  • Category: Customer Experience and Sentiment
  • Format: CSV, Parquet
  • Rows: 250,000
  • Columns: 16
  • Date Generated: 2025-10-05
  • Location: data/survey_feedback_and_net_promoter_scores/

Schema

Column Type Sample Values
survey_id String SRV00000001
survey_date String 2025-09-21
customer_id String CUST2950101
operator String MTN
survey_type String csat
nps_score Integer 1
nps_category String detractor
csat_score Integer 5
network_quality_rating Integer 2
customer_service_rating Integer 2
value_for_money_rating Integer 2
likelihood_to_recommend Integer 4
city String Kaduna
customer_segment String medium
tenure_months Integer 65
channel String app

Sample Data

  survey_id survey_date customer_id operator     survey_type  nps_score nps_category  csat_score  network_quality_rating  customer_service_rating  value_for_money_rating  likelihood_to_recommend   city customer_segment  tenure_months channel
SRV00000001  2025-09-21 CUST2950101      MTN            csat          1    detractor           5                       2                        2                       2                        4 Kaduna           medium             65     app
SRV00000002  2025-09-11 CUST6816967   Airtel            csat          7      passive           4                       5                        1                       2                        8  Lagos            heavy             71    call
SRV00000003  2025-09-28 CUST6943876      Glo network_quality          8      passive           5                       1                        5                       2                        2  Enugu            heavy            112   email

Nigerian Context

This dataset incorporates authentic Nigerian telecommunications characteristics:

  • Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
  • Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
  • Phone Numbers: Nigerian format (+234 prefixes)
  • Currency: Nigerian Naira (NGN)
  • Time Zone: West Africa Time (WAT, UTC+1)
  • Network Types: 2G, 3G, 4G, 5G distribution

File Formats

CSV

data/survey_feedback_and_net_promoter_scores/survey_feedback_and_net_promoter_scores.csv

Parquet (Recommended)

data/survey_feedback_and_net_promoter_scores/survey_feedback_and_net_promoter_scores.parquet

Loading the Dataset

Python (Pandas)

import pandas as pd

# Load CSV
df = pd.read_csv('data/survey_feedback_and_net_promoter_scores/survey_feedback_and_net_promoter_scores.csv')

# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/survey_feedback_and_net_promoter_scores/survey_feedback_and_net_promoter_scores.parquet')

Python (PyArrow)

import pyarrow.parquet as pq

# Load Parquet
table = pq.read_table('data/survey_feedback_and_net_promoter_scores/survey_feedback_and_net_promoter_scores.parquet')
df = table.to_pandas()

License

MIT License - For educational and research purposes

Citation

Nigerian Telecom Datasets - Survey Feedback and Net Promoter Scores
Generated: 2025-10-05
Category: Customer Experience and Sentiment
Rows: 250,000

Related Datasets

This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.

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Collection including electricsheepafrica/nigerian-telecom-survey-feedback-and-net-promoter-scores