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SubscribeGlobalWoZ: Globalizing MultiWoZ to Develop Multilingual Task-Oriented Dialogue Systems
Much recent progress in task-oriented dialogue (ToD) systems has been driven by available annotation data across multiple domains for training. Over the last few years, there has been a move towards data curation for multilingual ToD systems that are applicable to serve people speaking different languages. However, existing multilingual ToD datasets either have a limited coverage of languages due to the high cost of data curation, or ignore the fact that dialogue entities barely exist in countries speaking these languages. To tackle these limitations, we introduce a novel data curation method that generates GlobalWoZ -- a large-scale multilingual ToD dataset globalized from an English ToD dataset for three unexplored use cases. Our method is based on translating dialogue templates and filling them with local entities in the target-language countries. We release our dataset as well as a set of strong baselines to encourage research on learning multilingual ToD systems for real use cases.
DIALIGHT: Lightweight Multilingual Development and Evaluation of Task-Oriented Dialogue Systems with Large Language Models
We present DIALIGHT, a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations and comparisons between ToD systems using fine-tuning of Pretrained Language Models (PLMs) and those utilising the zero-shot and in-context learning capabilities of Large Language Models (LLMs). In addition to automatic evaluation, this toolkit features (i) a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level, and (ii) a microservice-based backend, improving efficiency and scalability. Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses. However, we also identify significant challenges of LLMs in adherence to task-specific instructions and generating outputs in multiple languages, highlighting areas for future research. We hope this open-sourced toolkit will serve as a valuable resource for researchers aiming to develop and properly evaluate multilingual ToD systems and will lower, currently still high, entry barriers in the field.
Benchmarks Underestimate the Readiness of Multi-lingual Dialogue Agents
Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context learning is sufficient to tackle multilingual TOD. To handle the challenging dialogue state tracking (DST) subtask, we break it down to simpler steps that are more compatible with in-context learning where only a handful of few-shot examples are used. We test our approach on the multilingual TOD dataset X-RiSAWOZ, which has 12 domains in Chinese, English, French, Korean, Hindi, and code-mixed Hindi-English. Our turn-by-turn DST accuracy on the 6 languages range from 55.6% to 80.3%, seemingly worse than the SOTA results from fine-tuned models that achieve from 60.7% to 82.8%; our BLEU scores in the response generation (RG) subtask are also significantly lower than SOTA. However, after manual evaluation of the validation set, we find that by correcting gold label errors and improving dataset annotation schema, GPT-4 with our prompts can achieve (1) 89.6%-96.8% accuracy in DST, and (2) more than 99% correct response generation across different languages. This leads us to conclude that current automatic metrics heavily underestimate the effectiveness of in-context learning.
Cross-Lingual Dialogue Dataset Creation via Outline-Based Generation
Multilingual task-oriented dialogue (ToD) facilitates access to services and information for many (communities of) speakers. Nevertheless, the potential of this technology is not fully realised, as current datasets for multilingual ToD - both for modular and end-to-end modelling - suffer from severe limitations. 1) When created from scratch, they are usually small in scale and fail to cover many possible dialogue flows. 2) Translation-based ToD datasets might lack naturalness and cultural specificity in the target language. In this work, to tackle these limitations we propose a novel outline-based annotation process for multilingual ToD datasets, where domain-specific abstract schemata of dialogue are mapped into natural language outlines. These in turn guide the target language annotators in writing a dialogue by providing instructions about each turn's intents and slots. Through this process we annotate a new large-scale dataset for training and evaluation of multilingual and cross-lingual ToD systems. Our Cross-lingual Outline-based Dialogue dataset (termed COD) enables natural language understanding, dialogue state tracking, and end-to-end dialogue modelling and evaluation in 4 diverse languages: Arabic, Indonesian, Russian, and Kiswahili. Qualitative and quantitative analyses of COD versus an equivalent translation-based dataset demonstrate improvements in data quality, unlocked by the outline-based approach. Finally, we benchmark a series of state-of-the-art systems for cross-lingual ToD, setting reference scores for future work and demonstrating that COD prevents over-inflated performance, typically met with prior translation-based ToD datasets.
M2DS: Multilingual Dataset for Multi-document Summarisation
In the rapidly evolving digital era, there is an increasing demand for concise information as individuals seek to distil key insights from various sources. Recent attention from researchers on Multi-document Summarisation (MDS) has resulted in diverse datasets covering customer reviews, academic papers, medical and legal documents, and news articles. However, the English-centric nature of these datasets has created a conspicuous void for multilingual datasets in today's globalised digital landscape, where linguistic diversity is celebrated. Media platforms such as British Broadcasting Corporation (BBC) have disseminated news in 20+ languages for decades. With only 380 million people speaking English natively as their first language, accounting for less than 5% of the global population, the vast majority primarily relies on other languages. These facts underscore the need for inclusivity in MDS research, utilising resources from diverse languages. Recognising this gap, we present the Multilingual Dataset for Multi-document Summarisation (M2DS), which, to the best of our knowledge, is the first dataset of its kind. It includes document-summary pairs in five languages from BBC articles published during the 2010-2023 period. This paper introduces M2DS, emphasising its unique multilingual aspect, and includes baseline scores from state-of-the-art MDS models evaluated on our dataset.
Few-shot Learning with Multilingual Language Models
Large-scale generative language models such as GPT-3 are competitive few-shot learners. While these models are known to be able to jointly represent many different languages, their training data is dominated by English, potentially limiting their cross-lingual generalization. In this work, we train multilingual generative language models on a corpus covering a diverse set of languages, and study their few- and zero-shot learning capabilities in a wide range of tasks. Our largest model with 7.5 billion parameters sets new state of the art in few-shot learning in more than 20 representative languages, outperforming GPT-3 of comparable size in multilingual commonsense reasoning (with +7.4% absolute accuracy improvement in 0-shot settings and +9.4% in 4-shot settings) and natural language inference (+5.4% in each of 0-shot and 4-shot settings). On the FLORES-101 machine translation benchmark, our model outperforms GPT-3 on 171 out of 182 directions with 32 training examples, while surpassing the official supervised baseline in 45 directions. We conduct an in-depth analysis of different multilingual prompting approaches, showing in particular that strong few-shot learning performance across languages can be achieved via cross-lingual transfer through both templates and demonstration examples. Finally, we evaluate our models in social value tasks such as hate speech detection in five languages and find it has limitations similar to comparable sized GPT-3 models.
Bootstrapping Multilingual AMR with Contextual Word Alignments
We develop high performance multilingualAbstract Meaning Representation (AMR) sys-tems by projecting English AMR annotationsto other languages with weak supervision. Weachieve this goal by bootstrapping transformer-based multilingual word embeddings, in partic-ular those from cross-lingual RoBERTa (XLM-R large). We develop a novel technique forforeign-text-to-English AMR alignment, usingthe contextual word alignment between En-glish and foreign language tokens. This wordalignment is weakly supervised and relies onthe contextualized XLM-R word embeddings.We achieve a highly competitive performancethat surpasses the best published results forGerman, Italian, Spanish and Chinese.
EXAMS: A Multi-Subject High School Examinations Dataset for Cross-Lingual and Multilingual Question Answering
We propose EXAMS -- a new benchmark dataset for cross-lingual and multilingual question answering for high school examinations. We collected more than 24,000 high-quality high school exam questions in 16 languages, covering 8 language families and 24 school subjects from Natural Sciences and Social Sciences, among others. EXAMS offers a fine-grained evaluation framework across multiple languages and subjects, which allows precise analysis and comparison of various models. We perform various experiments with existing top-performing multilingual pre-trained models and we show that EXAMS offers multiple challenges that require multilingual knowledge and reasoning in multiple domains. We hope that EXAMS will enable researchers to explore challenging reasoning and knowledge transfer methods and pre-trained models for school question answering in various languages which was not possible before. The data, code, pre-trained models, and evaluation are available at https://github.com/mhardalov/exams-qa.
Multilingual and code-switching ASR challenges for low resource Indian languages
Recently, there is increasing interest in multilingual automatic speech recognition (ASR) where a speech recognition system caters to multiple low resource languages by taking advantage of low amounts of labeled corpora in multiple languages. With multilingualism becoming common in today's world, there has been increasing interest in code-switching ASR as well. In code-switching, multiple languages are freely interchanged within a single sentence or between sentences. The success of low-resource multilingual and code-switching ASR often depends on the variety of languages in terms of their acoustics, linguistic characteristics as well as the amount of data available and how these are carefully considered in building the ASR system. In this challenge, we would like to focus on building multilingual and code-switching ASR systems through two different subtasks related to a total of seven Indian languages, namely Hindi, Marathi, Odia, Tamil, Telugu, Gujarati and Bengali. For this purpose, we provide a total of ~600 hours of transcribed speech data, comprising train and test sets, in these languages including two code-switched language pairs, Hindi-English and Bengali-English. We also provide a baseline recipe for both the tasks with a WER of 30.73% and 32.45% on the test sets of multilingual and code-switching subtasks, respectively.
NLLB-CLIP -- train performant multilingual image retrieval model on a budget
Today, the exponential rise of large models developed by academic and industrial institutions with the help of massive computing resources raises the question of whether someone without access to such resources can make a valuable scientific contribution. To explore this, we tried to solve the challenging task of multilingual image retrieval having a limited budget of $1,000. As a result, we present NLLB-CLIP - CLIP model with a text encoder from the NLLB model. To train the model, we used an automatically created dataset of 106,246 good-quality images with captions in 201 languages derived from the LAION COCO dataset. We trained multiple models using image and text encoders of various sizes and kept different parts of the model frozen during the training. We thoroughly analyzed the trained models using existing evaluation datasets and newly created XTD200 and Flickr30k-200 datasets. We show that NLLB-CLIP is comparable in quality to state-of-the-art models and significantly outperforms them on low-resource languages.
MULTI3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue
Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world's languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user's goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.
Seamless: Multilingual Expressive and Streaming Speech Translation
Large-scale automatic speech translation systems today lack key features that help machine-mediated communication feel seamless when compared to human-to-human dialogue. In this work, we introduce a family of models that enable end-to-end expressive and multilingual translations in a streaming fashion. First, we contribute an improved version of the massively multilingual and multimodal SeamlessM4T model-SeamlessM4T v2. This newer model, incorporating an updated UnitY2 framework, was trained on more low-resource language data. SeamlessM4T v2 provides the foundation on which our next two models are initiated. SeamlessExpressive enables translation that preserves vocal styles and prosody. Compared to previous efforts in expressive speech research, our work addresses certain underexplored aspects of prosody, such as speech rate and pauses, while also preserving the style of one's voice. As for SeamlessStreaming, our model leverages the Efficient Monotonic Multihead Attention mechanism to generate low-latency target translations without waiting for complete source utterances. As the first of its kind, SeamlessStreaming enables simultaneous speech-to-speech/text translation for multiple source and target languages. To ensure that our models can be used safely and responsibly, we implemented the first known red-teaming effort for multimodal machine translation, a system for the detection and mitigation of added toxicity, a systematic evaluation of gender bias, and an inaudible localized watermarking mechanism designed to dampen the impact of deepfakes. Consequently, we bring major components from SeamlessExpressive and SeamlessStreaming together to form Seamless, the first publicly available system that unlocks expressive cross-lingual communication in real-time. The contributions to this work are publicly released and accessible at https://github.com/facebookresearch/seamless_communication
MuRIL: Multilingual Representations for Indian Languages
India is a multilingual society with 1369 rationalized languages and dialects being spoken across the country (INDIA, 2011). Of these, the 22 scheduled languages have a staggering total of 1.17 billion speakers and 121 languages have more than 10,000 speakers (INDIA, 2011). India also has the second largest (and an ever growing) digital footprint (Statista, 2020). Despite this, today's state-of-the-art multilingual systems perform suboptimally on Indian (IN) languages. This can be explained by the fact that multilingual language models (LMs) are often trained on 100+ languages together, leading to a small representation of IN languages in their vocabulary and training data. Multilingual LMs are substantially less effective in resource-lean scenarios (Wu and Dredze, 2020; Lauscher et al., 2020), as limited data doesn't help capture the various nuances of a language. One also commonly observes IN language text transliterated to Latin or code-mixed with English, especially in informal settings (for example, on social media platforms) (Rijhwani et al., 2017). This phenomenon is not adequately handled by current state-of-the-art multilingual LMs. To address the aforementioned gaps, we propose MuRIL, a multilingual LM specifically built for IN languages. MuRIL is trained on significantly large amounts of IN text corpora only. We explicitly augment monolingual text corpora with both translated and transliterated document pairs, that serve as supervised cross-lingual signals in training. MuRIL significantly outperforms multilingual BERT (mBERT) on all tasks in the challenging cross-lingual XTREME benchmark (Hu et al., 2020). We also present results on transliterated (native to Latin script) test sets of the chosen datasets and demonstrate the efficacy of MuRIL in handling transliterated data.
Evaluating the Elementary Multilingual Capabilities of Large Language Models with MultiQ
Large language models (LLMs) need to serve everyone, including a global majority of non-English speakers. However, most LLMs today, and open LLMs in particular, are often intended for use in just English (e.g. Llama2, Mistral) or a small handful of high-resource languages (e.g. Mixtral, Qwen). Recent research shows that, despite limits in their intended use, people prompt LLMs in many different languages. Therefore, in this paper, we investigate the basic multilingual capabilities of state-of-the-art open LLMs beyond their intended use. For this purpose, we introduce MultiQ, a new silver standard benchmark for basic open-ended question answering with 27.4k test questions across a typologically diverse set of 137 languages. With MultiQ, we evaluate language fidelity, i.e. whether models respond in the prompted language, and question answering accuracy. All LLMs we test respond faithfully and/or accurately for at least some languages beyond their intended use. Most models are more accurate when they respond faithfully. However, differences across models are large, and there is a long tail of languages where models are neither accurate nor faithful. We explore differences in tokenization as a potential explanation for our findings, identifying possible correlations that warrant further investigation.
MEGA: Multilingual Evaluation of Generative AI
Generative AI models have impressive performance on many Natural Language Processing tasks such as language understanding, reasoning and language generation. One of the most important questions that is being asked by the AI community today is about the capabilities and limits of these models, and it is clear that evaluating generative AI is very challenging. Most studies on generative Large Language Models (LLMs) are restricted to English and it is unclear how capable these models are at understanding and generating other languages. We present the first comprehensive benchmarking of generative LLMs - MEGA, which evaluates models on standard NLP benchmarks, covering 8 diverse tasks and 33 typologically diverse languages. We also compare the performance of generative LLMs to State of the Art (SOTA) non-autoregressive models on these tasks to determine how well generative models perform compared to the previous generation of LLMs. We present a thorough analysis of the performance of models across languages and discuss some of the reasons why generative LLMs are currently not optimal for all languages. We create a framework for evaluating generative LLMs in the multilingual setting and provide directions for future progress in the field.
A Systematic Study of Performance Disparities in Multilingual Task-Oriented Dialogue Systems
Achieving robust language technologies that can perform well across the world's many languages is a central goal of multilingual NLP. In this work, we take stock of and empirically analyse task performance disparities that exist between multilingual task-oriented dialogue (ToD) systems. We first define new quantitative measures of absolute and relative equivalence in system performance, capturing disparities across languages and within individual languages. Through a series of controlled experiments, we demonstrate that performance disparities depend on a number of factors: the nature of the ToD task at hand, the underlying pretrained language model, the target language, and the amount of ToD annotated data. We empirically prove the existence of the adaptation and intrinsic biases in current ToD systems: e.g., ToD systems trained for Arabic or Turkish using annotated ToD data fully parallel to English ToD data still exhibit diminished ToD task performance. Beyond providing a series of insights into the performance disparities of ToD systems in different languages, our analyses offer practical tips on how to approach ToD data collection and system development for new languages.
M-RewardBench: Evaluating Reward Models in Multilingual Settings
Reward models (RMs) have driven the state-of-the-art performance of LLMs today by enabling the integration of human feedback into the language modeling process. However, RMs are primarily trained and evaluated in English, and their capabilities in multilingual settings remain largely understudied. In this work, we conduct a systematic evaluation of several reward models in multilingual settings. We first construct the first-of-its-kind multilingual RM evaluation benchmark, M-RewardBench, consisting of 2.87k preference instances for 23 typologically diverse languages, that tests the chat, safety, reasoning, and translation capabilities of RMs. We then rigorously evaluate a wide range of reward models on M-RewardBench, offering fresh insights into their performance across diverse languages. We identify a significant gap in RMs' performances between English and non-English languages and show that RM preferences can change substantially from one language to another. We also present several findings on how different multilingual aspects impact RM performance. Specifically, we show that the performance of RMs is improved with improved translation quality. Similarly, we demonstrate that the models exhibit better performance for high-resource languages. We release M-RewardBench dataset and the codebase in this study to facilitate a better understanding of RM evaluation in multilingual settings.
LyricWhiz: Robust Multilingual Zero-shot Lyrics Transcription by Whispering to ChatGPT
We introduce LyricWhiz, a robust, multilingual, and zero-shot automatic lyrics transcription method achieving state-of-the-art performance on various lyrics transcription datasets, even in challenging genres such as rock and metal. Our novel, training-free approach utilizes Whisper, a weakly supervised robust speech recognition model, and GPT-4, today's most performant chat-based large language model. In the proposed method, Whisper functions as the "ear" by transcribing the audio, while GPT-4 serves as the "brain," acting as an annotator with a strong performance for contextualized output selection and correction. Our experiments show that LyricWhiz significantly reduces Word Error Rate compared to existing methods in English and can effectively transcribe lyrics across multiple languages. Furthermore, we use LyricWhiz to create the first publicly available, large-scale, multilingual lyrics transcription dataset with a CC-BY-NC-SA copyright license, based on MTG-Jamendo, and offer a human-annotated subset for noise level estimation and evaluation. We anticipate that our proposed method and dataset will advance the development of multilingual lyrics transcription, a challenging and emerging task.
The Llama 3 Herd of Models
Modern artificial intelligence (AI) systems are powered by foundation models. This paper presents a new set of foundation models, called Llama 3. It is a herd of language models that natively support multilinguality, coding, reasoning, and tool usage. Our largest model is a dense Transformer with 405B parameters and a context window of up to 128K tokens. This paper presents an extensive empirical evaluation of Llama 3. We find that Llama 3 delivers comparable quality to leading language models such as GPT-4 on a plethora of tasks. We publicly release Llama 3, including pre-trained and post-trained versions of the 405B parameter language model and our Llama Guard 3 model for input and output safety. The paper also presents the results of experiments in which we integrate image, video, and speech capabilities into Llama 3 via a compositional approach. We observe this approach performs competitively with the state-of-the-art on image, video, and speech recognition tasks. The resulting models are not yet being broadly released as they are still under development.
Kalahi: A handcrafted, grassroots cultural LLM evaluation suite for Filipino
Multilingual large language models (LLMs) today may not necessarily provide culturally appropriate and relevant responses to its Filipino users. We introduce Kalahi, a cultural LLM evaluation suite collaboratively created by native Filipino speakers. It is composed of 150 high-quality, handcrafted and nuanced prompts that test LLMs for generations that are relevant to shared Filipino cultural knowledge and values. Strong LLM performance in Kalahi indicates a model's ability to generate responses similar to what an average Filipino would say or do in a given situation. We conducted experiments on LLMs with multilingual and Filipino language support. Results show that Kalahi, while trivial for Filipinos, is challenging for LLMs, with the best model answering only 46.0% of the questions correctly compared to native Filipino performance of 89.10%. Thus, Kalahi can be used to accurately and reliably evaluate Filipino cultural representation in LLMs.
GlobeSumm: A Challenging Benchmark Towards Unifying Multi-lingual, Cross-lingual and Multi-document News Summarization
News summarization in today's global scene can be daunting with its flood of multilingual content and varied viewpoints from different sources. However, current studies often neglect such real-world scenarios as they tend to focus solely on either single-language or single-document tasks. To bridge this gap, we aim to unify Multi-lingual, Cross-lingual and Multi-document Summarization into a novel task, i.e., MCMS, which encapsulates the real-world requirements all-in-one. Nevertheless, the lack of a benchmark inhibits researchers from adequately studying this invaluable problem. To tackle this, we have meticulously constructed the GLOBESUMM dataset by first collecting a wealth of multilingual news reports and restructuring them into event-centric format. Additionally, we introduce the method of protocol-guided prompting for high-quality and cost-effective reference annotation. In MCMS, we also highlight the challenge of conflicts between news reports, in addition to the issues of redundancies and omissions, further enhancing the complexity of GLOBESUMM. Through extensive experimental analysis, we validate the quality of our dataset and elucidate the inherent challenges of the task. We firmly believe that GLOBESUMM, given its challenging nature, will greatly contribute to the multilingual communities and the evaluation of LLMs.
Apertus: Democratizing Open and Compliant LLMs for Global Language Environments
We present Apertus, a fully open suite of large language models (LLMs) designed to address two systemic shortcomings in today's open model ecosystem: data compliance and multilingual representation. Unlike many prior models that release weights without reproducible data pipelines or regard for content-owner rights, Apertus models are pretrained exclusively on openly available data, retroactively respecting robots.txt exclusions and filtering for non-permissive, toxic, and personally identifiable content. To mitigate risks of memorization, we adopt the Goldfish objective during pretraining, strongly suppressing verbatim recall of data while retaining downstream task performance. The Apertus models also expand multilingual coverage, training on 15T tokens from over 1800 languages, with ~40% of pretraining data allocated to non-English content. Released at 8B and 70B scales, Apertus approaches state-of-the-art results among fully open models on multilingual benchmarks, rivalling or surpassing open-weight counterparts. Beyond model weights, we release all scientific artifacts from our development cycle with a permissive license, including data preparation scripts, checkpoints, evaluation suites, and training code, enabling transparent audit and extension.
