new

Get trending papers in your email inbox!

Subscribe

Daily Papers

byAK and the research community

Oct 28

GPT-Calls: Enhancing Call Segmentation and Tagging by Generating Synthetic Conversations via Large Language Models

Transcriptions of phone calls are of significant value across diverse fields, such as sales, customer service, healthcare, and law enforcement. Nevertheless, the analysis of these recorded conversations can be an arduous and time-intensive process, especially when dealing with extended or multifaceted dialogues. In this work, we propose a novel method, GPT-distilled Calls Segmentation and Tagging (GPT-Calls), for efficient and accurate call segmentation and topic extraction. GPT-Calls is composed of offline and online phases. The offline phase is applied once to a given list of topics and involves generating a distribution of synthetic sentences for each topic using a GPT model and extracting anchor vectors. The online phase is applied to every call separately and scores the similarity between the transcripted conversation and the topic anchors found in the offline phase. Then, time domain analysis is applied to the similarity scores to group utterances into segments and tag them with topics. The proposed paradigm provides an accurate and efficient method for call segmentation and topic extraction that does not require labeled data, thus making it a versatile approach applicable to various domains. Our algorithm operates in production under Dynamics 365 Sales Conversation Intelligence, and our research is based on real sales conversations gathered from various Dynamics 365 Sales tenants.

  • 7 authors
·
Jun 9, 2023

Efficient Inference of Vision Instruction-Following Models with Elastic Cache

In the field of instruction-following large vision-language models (LVLMs), the efficient deployment of these models faces challenges, notably due to the high memory demands of their key-value (KV) caches. Conventional cache management strategies for LLMs focus on cache eviction, which often fails to address the specific needs of multimodal instruction-following models. Recognizing this gap, in this paper, we introduce Elastic Cache, a novel approach that benefits from applying distinct acceleration methods for instruction encoding and output generation stages. We investigate the metrics of importance in different stages and propose an importance-driven cache merging strategy to prune redundancy caches. Instead of discarding less important caches, our strategy identifies important key/value vectors as anchor points. Surrounding less important caches are then merged with these anchors, enhancing the preservation of contextual information in the KV caches while yielding an arbitrary acceleration ratio. For instruction encoding, we utilize the frequency to evaluate the importance of caches. Regarding output generation, we prioritize tokens based on their distance with an offset, by which both the initial and most recent tokens are retained. Results on a range of LVLMs demonstrate that Elastic Cache not only boosts efficiency but also notably outperforms existing pruning methods in language generation across various tasks. Code is available at https://github.com/liuzuyan/ElasticCache

  • 8 authors
·
Jul 25, 2024 2

Multi-view-guided Passage Reranking with Large Language Models

Recent advances in large language models (LLMs) have shown impressive performance in passage reranking tasks. Despite their success, LLM-based methods still face challenges in efficiency and sensitivity to external biases. (1) Existing models rely mostly on autoregressive generation and sliding window strategies to rank passages, which incur heavy computational overhead as the number of passages increases. (2) External biases, such as position or selection bias, hinder the model's ability to accurately represent passages and increase input-order sensitivity. To address these limitations, we introduce a novel passage reranking model, called Multi-View-guided Passage Reranking (MVP). MVP is a non-generative LLM-based reranking method that encodes query-passage information into diverse view embeddings without being influenced by external biases. For each view, it combines query-aware passage embeddings to produce a distinct anchor vector, which is then used to directly compute relevance scores in a single decoding step. In addition, it employs an orthogonal loss to make the views more distinctive. Extensive experiments demonstrate that MVP, with just 220M parameters, matches the performance of much larger 7B-scale fine-tuned models while achieving a 100x reduction in inference latency. Notably, the 3B-parameter variant of MVP achieves state-of-the-art performance on both in-domain and out-of-domain benchmarks. The source code is available at: https://github.com/bulbna/MVP

  • 4 authors
·
Sep 9