ISO / IEC 20000 fondi koolituskursus ja sertifitseerimine
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Sihtrühm ja eeltingimused
sertifikaat
ISO / IEC 20000 fondi koolituskursuse ülevaade
See akrediteeritud ISO / IEC 20000 Foundationi kursus valmistab ette kandidaate sihtasutuse kvalifikatsiooniks. See pakub teadmisi, mis on vajalikud ISO / IEC 20000-1: 2011i IT-teenuste haldamise rahvusvahelise standardi (ITSM) sisu ja nõuete mõistmiseks. Uurige, kuidas organisatsioon saab rakendada juhitud teenuseid, parandades neid teenuseid pidevalt ja saavutades ISO / IEC 20000-1 sertifikaadi. ISO / IEC 20000 on IT-teenuste haldamise rahvusvaheline standard (ITSM). See määratleb nõuded ja esitab üksikasjad vastuvõetava kvaliteediga hallatud teenuste osutamiseks vajaliku IT-teenuste haldamise süsteemi (SMS) kohta koos juhistega selle kohta, kuidas standardile vastavust tõendada
See 3-päevane kursus on mõeldud neile, kes soovivad näidata fondi tasemel teadmisi ISO / IEC 20000i ja selle tüüpilise IT-teenuse pakkuja organisatsiooni kohta. See kvalifikatsioon ei anna välisaudiitoritele, konsultantidele ega standardi rakendamise juhtimise eest vastutavatele teenuseosutajate organisatsioonile kõrgetasemelisi teadmisi. Audiitorid, konsultandid ja rakendajad võivad soovida arvestada APMG praktiseerija või audiitori kursusi, mis pakuvad standardi kasutamist üksikasjalikumalt. APMG-i sertifitseerimise eksami, mis on mitu võimalust eksam, saab sooritada kursuse lõpus.
Objectives of ISO/IEC 20000 Foundation Training
Selle kursuse lõpus saab õpilane aru ISO / IEC 20000i standardi ulatusest, eesmärkidest ja kõrge taseme nõuetest, kuidas seda kasutatakse tüüpilise IT-teenuse pakkuja organisatsioonis koos sertifitseerimisprotsessi põhielementidega . Täpsemalt mõistab õpilane:
- The background to ISO IEC 20000
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
- Kasutatavad peamised terminid ja määratlused
- SMS-i põhinõuded ja pideva täiustamise vajadus
- Tüüpilise IT-teenuse pakkuja stsenaariumi protsessid, nende eesmärgid ja kõrgetasemelised nõuded
- Kohaldatavuse ja ulatuse määratlemise nõuded
- Sisemiste ja välisauditite eesmärk, nende toimimine ja nendega seotud terminoloogia
- APMG sertifitseerimiskava toimimine
- Suhe heade tavade ja nendega seotud standarditega
Intended Audience for ISO/IEC 20000 Foundation Course
Kursuse eesmärk on sise- ja väliste teenuseosutajate organisatsioonide töötajad, kes vajavad põhjalikku ISO / IEC 20000i standardi ja selle sisu tundmist. See tagab:
- Teenuse omanikud, protsessiomanikud ja muud teenuse haldamine ISO / IEC 20000 standardil põhinev teenindusjuhtimise alane teadlikkus ja mõistmine
- Isikud, kellel on teadmised ISO / IEC 20000i standardi mõistmiseks ja kuidas seda oma organisatsiooni sees
- Juhtkonnad ja meeskonnajuhid, kes tunnevad tüüpilist ISO / IEC 20000 teenusehaldusskeemi (SMS)
- ISO / IEC 20000i standardi, selle sisu ja sisereiside, hindamiste ja auditite vajadused on siseaudiitorid, protsessiomanikud, protsessihindajad ja hindajad.
- Tõendid selle kohta, et delegaadid on saavutanud ISO / IEC 20000 standardi alusteadmiste taseme
See kvalifikatsioon ei anna välisaudiitoritele, konsultantidele ega standardi rakendamise juhtimise eest vastutavatele teenuseosutajate organisatsioonile kõrgetasemelisi teadmisi. Audiitorid, konsultandid ja rakendajad võivad soovida arvestada APMG praktiseerija või audiitori kursusi, mis pakuvad standardi kasutamist üksikasjalikumalt.
Prerequisites for ISO/IEC 20000 Foundation Certification
Sellel kursusel pole selliseid eeltingimusi, kuigi ITIL® V3 Foundation Sertifikaat on tungivalt soovitatav.
Lisateabe saamiseks palun võta meiega ühendust.
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