I  want to open a call center. Is it a profitable business in india? How to get started?
958332
Action Plan for Starting a Call Center\n\nAs the saying goes, failing to plan is planning to fail.  Here is a basic, yet sound and reasonable action plan that will fit all types of call centers and situations:\n\nExamine your motives: Why are you doing this?  Is it for the right reason?  Do you have practical expectations.\n\nResearch the industry:  Join call center associations; read industry literature; but be careful about advice you find on the Internet.  Some Internet information about is out-of-date and some is just plain wrong.  Make sure that any Internet information is provided by a reputable person who is currently involved in the industry.\n\nMake a working business plan:  Having a simple, yet effective business plan is essential in keeping you on track and focused.  Your business plan should include objectives, a cost analysis, a profitability proforma (if you will be a profit center), equipment, telephone and Internet needs, planning for funding, obtaining the requisite licenses, permits, and insurances, and a time table.\n\nEvaluation and select equipment:  This is a critical step.  Call center equipment and software can be expensive.  The features available on the equipment and software you buy will dictate the types of services you can offer and how efficient and effective you will be.\n\nDetermine your launch date:  This is the date that you will “go live” and begin processing calls.  By then you will need your equipment installed, the phone lines in and working, your staff hired and trained, and most importantly work to do.\n\nBuy and install equipment: Once you buy the equipment and software, your vendor will install it and provide some training.  They will also be able to tell you when you need to place your order with them to have the system installed and staff trained for your launch date.\n\nOrder phone and Internet service:  Many vendors can order your phone service for you.  At the very least, they will tell you what to order.  Most call center equipment requires special phone service, which all too many phone company reps do not fully understand, so don’t try to do order phone service (except for one standard business line) on your own.\n\nHire and train staff: Hire and train more staff than you project you will need for your launch.  Why?  For two reasons.  First, not all of the people you hire will be retained.  Despite your best screening and hiring efforts, some will quit before they finish training, while others will quickly conclude that it is not the job for them, and still others will find a better job.  The other reason is that when you go live there will undoubtedly be unanticipated problems, which extra staff can help resolve.  Also, expect your staff to be tentative and a bit slow during those initial days of operation.  Therefore, extra staff will be a blessing.\n\nBegin operation:  Now that everything is in place, you can begin processing calls!\n\nAt this point you will have successfully launched a call center, congratulations!  The next goal is to grow it, fine-tune it, improve it, and expand it. \n\nLog onto this website for all the information you need...
510481
As I was in the same business as you are, except that I'm in México ( I had a sw development company here and our customers were in US, Canada and mainly UK, Germany, France and Spain ). I suggest you to think and choose between 2 ways of achieving customers in other countries besides India:\n\n1.- You could find persons or companies that would become your sales representatives in your target countries. The good thing is that they know the market and they will sell more "easily" your apps rather than you being several thousand kilometers away. The bad thing here is that you don't own control of their efforts, you can't measure them and in most cases you must have a sales target made by contract in order for them to accomplish that, if not, they would simply feel no pressure to sell your products.\n\n2.- You could contact your future customers by email as a first approach, then by IP phone and you'll have total control of the sales processes. The good things are that  besides measuring your efforts into $$$, having control of everything that happens within the sales processes, you could "choose" which companies/countries fit you better. The bad things are that, if you wanted to do business with any Latinamerican country for example you must be in front of the person you're trying to sell them your products or if you try to sell to Ford in US, your emails, web pages and every sales effort will be in line with another 1K companies around the globe trying to do the same thing. \n\nBecause globalization brings closer any app from any given country to any given customer, but also decreases the chances of succeeding due to the high number of providers in any given country.\n\nI hope all my previous knowledge could help you better to understand what do you need.
1000260
If you are looking for a genuine outbound US voice based project, i can help you to get a good client in US> Just shoot me an e-mail at mohitmadaan@gmail.com\nMoreover i would also like to add, don't start your BPO business without reasearching all about your client you are going to deal with, because alot of call centers get shutted down every day just because there client in other coutries, like UK, UK or AUSTRALIA ditch them.\nGOod Luck for your new Business.
667635
Ask for a consulantant in delhi or mumbai, pay big money. If you r lucky, you'll go.\nAnother way, find opening over web in dubai. If you got success, you can b invited by the company, with almost every facility.\nBut, what work can u do??
670492
start making web-sites, you earn a lot there. but i guess you should study first. Call centres also give good money.
974080
Hi :)\n\nI worked in a call center for a cell phone company for a few years. While the company was great to work for, it was very difficult to deal with rude customers. Patience is the key! When you interview for a job in a call center, come across as patient, kind and very understanding. \n\nMaybe do a search for "working in a call center" to get a few pointers as to how to land the job you are looking for. Basically what would be required is excellent telephone skills, and compassion. So, if you are called about a job you have applied for, be very professional but upbeat when the potential employer calls you! Your voice will speak volumes about your abilities (even if you have never worked in a call center) \n\nMany call centers require little or no experience and most of them have their own training, so you don't need to know much other than basic computer and telephone skills.\n\nI sure hope this helped and good luck to you!!
845301
Most call centers have low moral and high turn over, especially the "big ones".  You might be surprised, a little industry related experience like yours and you might me in demand.
1060733
Hopefully not your only skillset (India is breathing down your neck) so keep learning but if you are mobile check out\n\nhttp://www.monster.com
62745
It is true that India is taking over more of the tech support jobs from call centers in the United States but doing a great job? I don't think so. The main problem is language. I had a problem with my DSL recently and the tech center was in India or Pakistan. I could barely understand the woman and had to ask her to repeat what she had said several times. I was on the phone with her for almost an hour. I can understand the people wanting to work in these call centers but they really need to learn english much better before they are hired.
769879
First you have to be Indian.\nSecond you have to speak some Indian language.\nThird you must know someone already working there...
336647
I'm not sure about the amount; 40,000 a month seems very high.  But I noticed that you mentioned you're Indian so I'm thinking that you are probably referring to Rupees.  40,000 Rupees =$888 per month.  Even an entry level job(such as cashiering at a grocery store) should provide around $900 a month.  Look into tech support, most of the call centers have been moved to India, the Phillipines, and Bangladesh.
513959
Raj! \nWhat mess have you gotten yourself into?\n\nBuck up! Life is not always nice to nice people, and you have to fight for your happiness, your place under the sun! \n\nGet a job first! this job that you have right now( Your own business) means you are under-employed.\n\nYou know English, you can work in a  call centre. That will bring you some dough. In the part-time, you can continue your business from home? A  phone, a desk and a computer is what you need for such a small scale business. In India, that means you work at night, leaving you free to pass your day-time sleeping at the makeshift office.\n\nOnce you have enough money, get out of both and start afresh.
596419
Alot of Australian companies outsource call centres to India as they labour is cheap and most of them can speak, read and write English (albeit badly). A new Do Not Call register will be set up as of June 06 in Australia- so register on that. It lists it on the website of the telecommunication ombudsman!
581601
The best way is you can look around on NET, and see any big call center which can outsource ya the services. I am an owner of call center working for UK and US and i can help you with the process if you are looking for.\nYou can write me at mohitmadaan@gmail.com
133033
If u r good enough in the subject U have plenty options in INDIA. (I dont know the place where u live) lot of technical call centres offering jobs for hardware people. First U have to be good enough in english along with Hardware & Networking Skills
303264
I dont know what kind of info. or advice you are looking for. Starting a compnay is a big thing. Check out this site: http://www.indiahowto.com/how-to-start-company.html \n\nIt is a good detailed article about everthing involved in starting a company.\n\nHope it helps.
717622
You can look for Voip (voice over internet protocal)\n\nYou can use skype type services to make cheap phone calls worldover. \n\nThe best of all is Internet esp if you are targeting globe. Challange is how to do you reach to the customers and this requires some research and professional help.