How do I fix my laptop from getting the BSOD, and remove the virus that brings me to eprotectpage.com?
952976
I just spent the last 20 some hours (little sleep & lots of coffee) to remove this hijacker.\n\nAfter trying a half dozen programs, I finally found one that worked. It's free, has no spyware / garbage, and there are no hooks.\n\nhttp://www.internetinspiration.co.uk/roguefix.htm#uninstall\n\nIt's not too bad of a process, but it is a bit time consuming, It'll take about 2-3 hours of scanning, etc. to clear out the crap.\n\nFor a good read on safe surfing, try this site:\nhttp://surfthenetsafely.com/\n\nIt tells you what bogus Spyware / Adware removal programs are out there to avoid.\n\nHope this helps.
257701
Disable antivirus,\nDisable internet connections,\nBoot 98 se first\nThen boot XP.\nActivate Antivirus.\nIf Failed \npreform a clean boot.\n98 SE first then\nXP, Before doing this read the help files.
897778
http://www.computerhope.com/issues/ch000801.htm\n\nGood luck
734482
My suggestion is to download a program that Lavasoft developed called Ad-Aware SE Personal from download.com.  Run the program and let it clean out the viruses you have.  The Dell support thing probably can be removed from the add/delete programs section of my computer, but you may want to hang onto that if your system is having problems.
825068
I suggest that you  try to carryout system restore to a day previous to the day when there was no virus or any problems. It may be a few weeks or months back. You have to decide the date. Detailed instructions are posted at http://fixit.in/systemrestore.html\nThe problem is likely to be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software  and Ad-aware, Ewido ( free spyware removers). You can download free softwares at\nhttp://fixit.in/antivirus.html and http://fixit.in/spywareremover.html
851954
I would start with Virus/Spyware scans. Be sure to update your Virus definitions first. (always a good place to start and quick to do). \n\nAs you didn't mention your OS I will assume you have Windows XP. However, all instructions will still work, just slightly different menu options.\n\nAnother quick attempt to resolve this would be to clear the temporary Internet files and the history cache.\n\n1. Start Internet Explorer. \n2. On the Tools menu, click Internet Options. \n3. Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK. \n4. Under History, click Clear History, and then click OK. \n5. Clear the temporary Internet files and the history cache. To do this, click Clear History under History, click Yes, and then click OK. \n6. Restart Internet Explorer. \n\nNext I would move onto toolbars (Google Toolbar, Yahoo Toolbar, HotBar, etc.) Sometimes these plugin toolbars don't play nice with each other. They could also be corrupt or just poorly written. I'd remove them all and then reinstall only the ones your want. (sometimes spyware automatically installs toolbars on you)\n\n1. Close all open Internet Explorer windows.\n2. Open the Control Panel (Click on Start, Control Panel or Start, Run and type CONTROL then click OK)\n2. Select Add/Remove Programs\n3. Select a toolbar listed and then click Remove/Uninstall.\n4. Repeat for each toolbar found and then Reboot.\n\n\nThis issue can also occur as a result of a corrupt index.dat file used by Internet Explorer.\n\nTo remove the history folder\n1. Restart the computer. \n2. Use a different account w/admin rights to log on to the computer. \n3. Open Windows Explorer. \n4. Locate the C:&#92;Documents and Settings&#92;username&#92;Local Settings&#92;History folder for the username you normally use.\n\nAlso - The Local Settings folder is a hidden folder. To view this folder, enable the Show hidden files and folders option in Windows Explorer. To do this, click the Tools menu in Windows Explorer, click Folder Options, click the View tab, enable the Show hidden files and folders option.  \n\n5. Right-click the History folder, and then click Delete. \n6. When you are prompted to confirm the folder removal, click Yes. \n7. Close Windows Explorer. \n8. Restart the computer. \n9. Log on to the computer as you normally do\n10. Start Internet Explorer. \n11. On the Tools menu, click Internet Options. \n12. Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK. \n13. Restart Internet Explorer. \n\nLastly, I would try to scan for any corrupt files. There could be a corrupt dll or one replaced by another program which is being used by Internet Explorer.\n\n1. Click Start, Run, Type "sfc /scannow" (w/out the quotes)\n2. Click on OK and follow the prompts. (you may need your Windows CD for this)\n3. When completed - reboot.\n\nIf this doesn't work there are even more steps you can take. However, one of the above steps should resolve it for you.
358167
if it comes up when windows boots, then just reboot and it will repair it.\nIf you see it on a web page or pop up, or any other time, someone is just trying to sell you somoething
1096687
Hi,\n\nI have had atleast a few hundred such cases.\n\nFirst, update your antivirus software and run a full system scan for viruses. Also search google and download Adaware and Spybot Search and Destroy (third party software, so use at own risk. However, I have been using it for over three years now) and scan your computer using these two spyware removal programs to remove any spywares that your system might have.\n\nNext, you can try a few steps to check if its a hardware or software:\n\nBefore you do anything, I would recommend that you have a look at the device manager. Click Start -> Run -> devmgmt.msc and click OK. If you find any item with exclamation mark on it, try to reinstall the drivers for it. If reinstalling the drivers fails to remove the exclamaiton mark, then get that particular hardware checked and you would be looking for a replacement of that particular hardware.\n\nIf all seems well in the device manager, then check if your system freezes in Safe Mode or not:\n1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears. \n2. Select an option when the Windows Advanced Options menu appears, and then press ENTER. \n3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the installation that you want to start, and then press ENTER. \n\nNow while in Safe mode, try to work with the applications you usually use. I know the view might not be as pleasant as in Normal Mode. If your system is working fine in Safe Mode, then atleast most of your base hardware like hard drive, ram, cpu are ok. So, you have successfully testes the base hardware. Also, note that your base operating system is also ok.\n\nSo, if the safe mode is working fine, then either the secondary hardware, or additional softwares might be the cause of the problem.\n\nNext step is to go for Clean Booting: http://support.microsoft.com/?id=310353\n\nI know that all this is a little time consuming, but its worth as you save alot of dollars since you have diagnosed the problem yourself.\n\nIf after clean booting, you find that the system freezes everytime, no matter what configuration of Clean Booting you try, then you might have to get the hardware checked by a hardware specialist. However, you could have rounded off to some software which might be the cause of the solution.\n\nAll the Best.\n\n\nThanks,\nManish
713333
It's a trojan running undetected in the background.  Nothing will get rid of it except formating your harddrive and reinstalling windows.  Don't attempt this without someone knowledgeable present or at least buy a book on it.
739650
go to symantec .com\nfrom it download the software for removing\nor download FIXBLAST
771222
I suggest that you  try to carryout system restore to a day previous to the day when there was no virus. The problem is likely to be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software  and Ad-aware, Ewido ( free spyware removers). You can download free softwares at\nhttp://fixit.in/antivirus.html and http://fixit.in/spywareremover.html
919645
The BSOD (Blue Screen Of Death) comes up for several reasons.  If it only occurs when you run your pcmcia card then it may be a system resource problem or possibly a memory error causing the problem.  Best bet to try to remedy the situation is to do a re-install of XP with the card in.\nWhen you do this make sure to NOT select to "use the recovery console" Just select to install windows, then it'll find the previous installation and ask if you want to "keep existing files" Select that option and it should work.\nIf the problem persists you may need to get a diferent wireless card or at least check the manufacturers site for any updated drivers/firmware
823324
Reinstall Windows:\nhttp://askcomputerexpert.ws43.com/software/install.html\nAnd then install a good antivirus program:\nhttp://askcomputerexpert.ws43.com/download/\nhttp://askcomputerexpert.ws43.com/security/
265035
This one was a real pain to get rid of when my wife ran across it. The article I'm linking to at the bottom was a big help.\n\nYou will need to download the files they recommend, reboot in safe mode, run their tools and possibly (as I had to do) delete several dll's by hand (or rename them if you can't delete) then run ad-aware, spybot, windows startup inspector reboot in normal mode and run an online virus scanner (such as pandsoftware.com).\n\nVery frustrating but I think that just about did it.\n\nGood luck.
574381
Use a different computer to get a boot disk to clean the virus. That way you don't have to lose anything.
751319
By reinstalling windows xp on your machine. There is no free software that will be able to get rid of all viruses and trojans
157597
Try my advice from a previous post....\n\nDepending on the severity/quantity of viruses, you may want to look into:\n\n1) If you have an anti-virus program, run a full scan on your system. Look for McAffee or Norton antivirus tools in "programs" for starters.\n\n2) If you have no antivirus program installed, try AVG free addition. It is easy to install and you'll receive regular updates to counter new virus attacks. You can also use tools to run full scans on your system. You can download it at: http://free.grisoft.com/doc/2/lng/us/tpl\n\nOr, try the following link:\nhttp://housecall.trendmicro.com/\n\n3) If a PC is plagued with viruses, your best bet is to clean the system BEFORE it boots. This can be done by using some free tools available. Check out:\n\nhttp://www.nu2.nu/pebuilder/intro/\n\nYou use PE Builder to make a bootable CDROM that loads a windows-like interface in memory. Because none of your hard drive files are locked they can be cleaned of any viruses. BartPE provides free McAffee plugins that you can run to accomplish this. WARNING: you have to fairly computer savy to work with BartPE. You may want to recruit a friend to help. It's more work, but I've found this to be the most effective way to clean your system.\n\nHTH,\nD