What are call centres?
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(m)\n\nA call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.\n\nA call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.\n\nA call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).\n\nMost major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
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BPO means Business Processes Outsourcing. It can involve outsourcing(getting work done by third party) of any activity of a business like accounting, customer service, payroll preparation, data mining and so on. \nA Call centre is a place where trained people take customer service calls/enquiries for a particular company. Now a call centre work can be done by the company itself (called captive call centre) or it can be outsourced from a specialised firm (then it is called BPO).\n\nSo, essentially Call Center is a type of BPO service.\nSecondly, in a call center job you have to answer customer calls, whereas in a BPO job you could be doing call center work or any other process also maybe just desk job like data processing.
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You would need some type of monitoring system on phone lines if it is a call center that will record the calls. You could have reps log account # or customers they spoke to and go back to check them to make sure notes were made properly and you could also listen in on the calls randomly. Im not sure what business your in but when I worked in a call center these were the quality assurance techniques they used.
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Yes Man, Asterisk is one such program, it is widely used for call center applications and most Importantly it is free http://www.asterisk.org/
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Only in the call centers.
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there are a lot of call centers in Cebu....e-telecare and People support in Asia Town IT park, Convergys (i don't know where) and Sykes Asia in Mandaue. \n\nIf you want to sell, E-telecare...for customer service, people support...for technical support Sykes asia and convergys...there is also x-libris (for proofreading books!)
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Lots of phones have build in caller i.d. now-a-days.  I'd say yes, that most offices have that service.  HOWEVER, lots of chains and other businesses aren't allowed to use it for callback purposes.  Daycares, government offices and womens shelters, for example!
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I am in delhi and i can help you with this, if you are planning to set up and International outbound call center. Right now i am working as a Team leader in a international call center, i got enough potentional to run a call center but i don't have money to start it.\nSo you can write me at mohitmadaan@gmail.com or you can call me at +919873013383
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The location within a home or office where the lines from the telephone company connect to the customer's lines.
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The best way is you can look around on NET, and see any big call center which can outsource ya the services. I am an owner of call center working for UK and US and i can help you with the process if you are looking for.\nYou can write me at mohitmadaan@gmail.com
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It is true that India is taking over more of the tech support jobs from call centers in the United States but doing a great job? I don't think so. The main problem is language. I had a problem with my DSL recently and the tech center was in India or Pakistan. I could barely understand the woman and had to ask her to repeat what she had said several times. I was on the phone with her for almost an hour. I can understand the people wanting to work in these call centers but they really need to learn english much better before they are hired.
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1. The part of an organization that handles inbound/outbound communications with customers\n2. A functional area within an organization or an outsourced, separate facility that exists solely to answer inbound or place outbound telephone calls; usually a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including customer support, operator services, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based ...\nwww.cashflowspecialistsinc.com/glossary/\n3. A call centre (Commonwealth English) or call center (AmE) is a centralised office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However the term contact centre (Commonwealth English) or contact center (AmE) is often applied when such multiple functions are blended in one office.
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Most jobs would say an account rep is a person who take a majority of inbound calls from customers. Solving multiple problems in a call center environment. They may also include doing clerical duties as well
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We have a Call Center in our bank...\nA Call Center (CC) is the front end of any organization. Employees at the CC are called "Agents" and their responsibilities are diverse. They will have to be alert 24/7 to receive all sorts of calls: Complaints, Requests for Change, Suggestions, Service Activation Requests, Inquiries, etc...
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well, claim is "reclamar" and  assistant is  "asistente",  so the traduction to calims assistant could be "asistente para reclamos" or something like this. in Spanish I think don´t exist this . and call center is "Centro de llamadas" call is "llamada" and center is "centro" is like a place where people take a call to complain against something or where you find information about something.
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Most call centers have low moral and high turn over, especially the "big ones".  You might be surprised, a little industry related experience like yours and you might me in demand.
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it is like a billing system that the phone company workers use