i am a BSc holder then why should i join call center than other industries?
921821
If unempoyment is very criticle issue in your country call center is also a good chance. But if there is more options there are better places for B.Sc person.
70592
First, I think that you're out of your mind.  Companies of this size generally outsource their call center activity to other companies like Softbank.  These companies are typically able to have hundreds of people answering the phone at a time.\n\nSecond, you would contact those companies directly.  The contact information would be on their websites.  \n\nSouce - i analyzed call center activity and hiring for Juno Online Services (now a division of United Online).
69764
There is precious little upward mobility in a call center.  The burnout rate is high, job-satisfaction low.  It pays the bills, but that's about it.
1039175
of course u should\ni have lot  of my friends working there too\nne ways dont u think life can be a bit better with a salary better than this and a respectable degree\n\ncall centres moreover do not have a secured future, do they??\n\nask ur self dont u deserve something better\n\nu should ,,must pursue higher studies
589568
They subcontract to other companies to run their phone support. You may need to learn several different kinds of products in order to be able to fill in wherever call volume demands.
651963
you would need to take a lot of business courses and communication courses this kind of job requires you to be able to talk business and know your numbers also be able to handle the stress of it .
115880
BPO (buisness process outsourcing) is the root of call centres, BPO are working for some big companies ,BPO  do buisness for them.and call centre are nearly open for any person ,he can dial to them and clarify his doubts but BPO will entertain certain companies whom it is bounded
411547
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
88991
yah....absobloodylutley!....take up these following subjects:Communicaton skills 1,2,3,4....and then work in call centers...you definitly be trained to speak well....
52211
Go abroad, More options better experiences. Call centers suck. Usually you work on commissions.
883225
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.\n\nA call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.\n\nA call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).\n\nMost major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.\n\nA call centre can be viewed, from an operational point of view, as a queueing network. The simplest call centre, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queueing theory is a branch of mathematics in which models of such queueing systems have been developed. These models, in turn, are used to support work force planning and management, for example by helping answer the following common staffing-question: given a service-level, as determined by management, what is the least number of telephone agents that is required to achieve it. (Prevalent examples of service levels are: at least 80% of the callers are answered within 20 seconds; or, no more that 3% of the customers hang-up, due to their impatience, before being served.)
15736
i work as an agent at a call center... call centers handle different customer service based accounts... it ranges from booking of appointments for different companies, directory assistance, tele verification, credit cards, to billing disputes... it's either inbound or outbound... \n\nworking at a call center can be VERY stressful... you deal with different people all the time... some accounts are no-brainers, but boredom and monotomy could get to you... it can be very rewarding though... you get good compensation, and you get to improve your people skills...
540909
I worked for a major telecommunications corporation where I started in Customer Service.  You get your foot in the door, and you make a decent wage while doing it.  Cheapo internships are for those who are independently wealthy.  For those of us who don't have Daddy paying all the bills, some hard knocks in Customer Service just might be the ticket.  With my education and strong work ethic, I moved from Customer Service Specialist to Senior Representative to Team Lead (Asst. Supervisor) to Asst. Retail Store Manager.  \n\nToday I am a successful Store Manager with another company after years of service with the initial company.  It is not what I would've planned, but I wouldn't change it for the world.  Some hard work can take you a long way.  Good luck in your adventure!\n\nSidebar: you have to be flexible, work weird schedules and willing to move.
142535
Because you are intereseted in the Financial Services Industry, you see it as having good career prospects and security.\n\nRemember to be able to back up the interest with industry knowledge.
509084
yes. absolutely. if you are a good communicator and have a degree in a related field. Another way to get in is to start in a call center in an insurance company. This is true in Australia at least, but I am refering to international companies
1078695
BPO industry in India will probably continue over this decade but I expect the content of the services to evolve to more value-added processes.\n\nCareer choice is an individual thing dependent on your opportunities, capabilities, motivations and aspirations - it would be wrong to give a direct answer to your 2 line question.  As long as you think you can learn and grow in the BPO industry, it won't be a bad choice.  If you do it only because the money is relatively better than other jobs but you would not learn much from that specific job, then it may not be a long term advantage, although you could put the money earned into some kind of business, do a lateral move after gaining work experience and still make your choice a step towards a successful life.
949716
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