what should be done if an online store isnt replying your emails about returning their product for a refund?
925400
contact the better business bureau\nwww.bbb.org
908111
Nope, that's just business. And its bad customer service. \n\nCancel your order. Time to find a new company to deal with.  \n\nThank goodness you didn't already pay for it.
369245
Just goto http://www.clickbank.com/cs/cs-inquiry.cgi and do as directed. OR Simply contact ClickBank, mydatajob's payment processor for the refunds providing them your receipt number you got when you made the purchase.\n\nMany of these data entry opportunities are pure scam artists. I am working with http://www.DataEntryCompany.com and they are awesome. Very transparent and great service for customers.
714399
I ordered a Wii for my son from this company on Wednesday and I have spent the past 2 days trying to cancel the order because of the sh-t I have been reading about them.  I even did it through Google Checkout to protect my purchase, but, guess what, no one will return my e-mails at ABCnet23, Google keeps sending me generic e-mails about how to check my order, ABCnet 23 doesn't answer their phones and all calls go to a voice mailbox which is full.\n\nAfter a ver frustrating couple of days of trying to cancel an order which I know wasn't shipped yet and probably never will be, I contacted the Better Business Bureau and filed a complaint.  I suggest you do the same - these people are scammers and Google sucks for not trying to help or protect their customers!\n\ngo to www.bbb.org to file
938119
something you could return in 90 days for a full refund.\n\nYou people need to get a sense of humor.
476236
wait until they reply, if no reply in expected time frame, send email again.\nand no bounce email said non delivery means done, but still no guarantee the email is read.
315156
it will be returned postage due...hopefully in time for you to mail it again so that it is not late. if you have another copy, better mail that one if you don't get the other back by april 15th.
244811
go into TOOLS, OPTIONS, and on the first tab is EMAIL OPTIONS button...click it\n\nthen you will see a button called TRACKING OPTIONS and on the bottom you will see the option to ASK ME BEFORE SENDING A RESPONSE....click that.......then OK, OK, OK\n\nYour email will ASK if you want to send a return reciept
879671
You have no right to free p+p with a return product as far as I can see. I had a problem with an online order couple of years ago, where I ordered a present for someone and every time it arrived the casing was broken. No good for a present, I telephoned them and they sent someone to collect it and sent me another with no extra costs as not my fault. I had to do this 3 times before I got one that wasnt broken.\nIn the end they told me not to send the last one back, to keep it for myself at no extra cost aswell as the one that was undamaged.\n\nMost companies will do things as a customer relations goodwill gesture when an error on their part has occurred.\n\nSee this website, you can call them for specific advice.
420986
Send a polite email saying it wasn't clear that you had to pay.\n\nAssuming you haven't used it then they may be ok with you.
1171147
Tape the package back up, use the same packaging material it was sent in to send it back. Send the item back and be sure to get a tracking number.\n\nAlso, call the customer service center and explain the situation. Ask to speak with a manager or supervisor. Be very careful not to give them personal information. Ask them what THEY have on file...do not hand out credit card information or social security numbers. Also ask them who ordered the phone. Be sure to follow all the instructions for canceling the service. \n\nSome companies will send you something claiming that it was ordered and then try to bind you to the service or item. I had this happen when I was working for a company before. They had sent us a book of business listings (basically a glorified telephone book) and claimed we ordered it and owed them 40 dollars. The representative keep arguing with me until I told them I had already sent the package back and gave them the tracking number, then they had nothing to say and let the matter drop.\n\nIt is important to find out who placed the order and what info they have on file...you want to avoid having to deal with this again :-)\n\nGood luck
368882
It isn't really a store - but a shopping website. Quixtar.com has a 100% no questions asked refund/return policy. Even if you have completely used up the entire product and they'll even pay for shipping. Can't beat that!
227496
Do you mean your refund?  I'm sure you mailed your return.
940837
(Im in the UK, but hopefully its too different in the USA)  \n\nYou have the right to ask who their 'governing body' is and they MUST tell you.\n\nThen tell the company that either they assist you with your problem in a reasonable manner or you will need to go to their governing body.\n\nI would write to the retail company (send it recorded delivery) as you will find that MOST companies request that any complaints be put in writing (this is what they do to make it that little bit harder and time consuming - its done on purpose!!!)  but either way if you email or write  put whatever the problem is to them, and then tell them what you want the outcome to be (dont mess around, if, for example you want a refund, tell them this in no uncertain terms, if you want a replacement, tell them this in no uncertain terms) and then give a deadline for them to respond  to your reqeust (normally 10 working days is acceptable)  (their response may not nescessarily mean RESOLVE - they may send you a letter of acknowledgement saying that they have recieved your letter and will respond to your letter with regard to your complaint within (i.e.) 10 working days etc etc) and then you simply wait for their response, but ensure that, if you do not get a response that you act, as they may be hoping that you 'cant be bothered to take it further' (believe it or not, some companies work on this basis - the consumer not being 'bothered' to uphold their rights')\n\nIf you do need to go further then the fact that you have given the retail company ample time and a chance to resolve the issue already will show as a credit on you to the 'governing body'.  \n\nBy the way - if this retail company offers you anything, for example a 'gift voucher' etc then if you accept this then you are accepting to put an end to the situation and there is no more you can do (WITHOUT PREJUDICE) - so if you want a FULL refund, or a REPLACEMENT then dont accept anything until AFTER you have got what you wanted!!!\n\nBut throughout it all and with EVERYONE you contact regarding this issue then be clear asto what EXACTLY you want and also, give reasonable time limits asto when you expect a response (otherwise they will push it as far they can!!)\n\nGOOD LUCK     -    I hope this helps, but please remember....... this is based on how it would work in the UK
357513
Usually there can be a problem with the email service provider itself. I once had this problem with rediffmail. I sent an email to feedback section which automatically directed me to the customer care.It was resolved in 2 days, I think.They admitted it was their problem.
285529
make an official complain to the site \nif that doesn't work ask the job centre for who to make a complaint to
3745
Say thanks, and if you need to take it back, ask them if they got a gift receipt.  If they have one, then politely explain to them that you'd really like a napster subscription better, and so you'd like to exchange it.  It's not a big deal unless you make it one.