Outsourced Tech Support/customer service?
915809
You have a valid point, and it wouldnt be rude at all to ask to be transferred back to an american contact.  I tried to order a laptop once and was giving out a simple name--we'll just say "Mary Smith" as the mail-to address. I had to spell it, repeat it, spell it again...The laptop was delivered to "Nirya Zolt", I kid you not. Thank goodness my postal carrier kinda knew Mary was waiting for her delivery!\n\nI hate it when they're used for cold-calling "This is Grace Kelly from **** Computers, we're calling today to offer you..." I interrupt them and say "Grace Kelly was the Princess of Monaco and she died, who is this REALLY???"  I've had Abraham Lincoln call me, Lacie Peterson (that was a hard one to listen to, I cut her off really short and informed her to change her name)...The best one was a man whose name was "Mary Worth".
622314
If they started? Hee hee... have you had to call tech support in the last few years? They are already outsourcing their call centers. Not just to india. They have them in other countries too. \n\nI've asked my inside sales rep at dell if they could make a warranty that assures me I will have a native english speaker from the continental US answer my phone call. Then the market can decide if we really want it or just complain about it. He said he would send it up the chain... Thanks for reminding me I think it's time to call... I want my gold support contract upgraded to platiunum (includes native speakers 100% of the time)
1062588
Ask at your local computer shop
241986
Ask them to do it again. If they've tossed your old computer, then demand a refund for the services they were supposed to provide because they didn't complete the job.
498627
I'm an IT technician. People come to me if there any problems with PCs, network or servers.
857568
contact the manufacturer of the device.
678391
someone else said "how about trying tech support?"\n\nbut there is no "tech support" at Yahoo.\n\nguess that was a joke....?
897361
Mainemode:\nYou can not work from home as tech support consultant as a freelancer. Rather i would say it won't be agood business preposition. what you should do is to contact organizations ( either principal organizations like Dell, Intel etc or the organization that are in to outsourcing business) . find out if they allow their employees to work from home - many do.\n\nPlease give more details on your specialization area, geographical location etc. may be i will be able to guide you to right company
252667
Thank Bush for outsourcing.  You cannot get techical support for anything without getting India and an individual you cannot understand.  I guess that's the NEW "American" way.
527468
call tech support for your internet provider..
1007437
Call HP technical support
223369
call any reputable computer repair shop in your area.  If they don't do it on-site, they should be able to refer you to someone who does.  \n\nFYI: do NOT use anyone who will charge you for their services if no data is recovered.  In other words, no results/data= no $$
641653
Technology can help outsourcing because no longer does the outsourced company have to be physically located nearby. This has caused a global marketplace where the workers can be in another country.\n\nTechnology has accelerated this through the use of email, ftp, Internet, WWW etc. For instance, the USA is outsourcing a lot of its software construction (and sometimes design) to countries like India who are becoming very talented in software, but work at a fraction of the price of American programmers/designers.\n\nA company can create a product idea, send it to another country to be created, control its creation through email or Internet conferencing and get the results back at lightning speed.\n\nHope that helps. I have included a link to one such outsourcing company in India where they talk about the advantages of outsourcing with them. Enjoy!
611849
Paid Phone Support (800) 927-3991\nFree Online Support http://www.symantec.com/techsupp/consumer.html
732405
YOU NEED TECH ASSISTANCE !!!
3771
I'm in the Satellite TV and Internet business and the outsourcing done by the satellite companies is not working out.  My customers who call for support can not get it done unless they are speaking to an american technician, otherwise I am hearing constantly that they are on the phone for long periods of time with people who are apparently only marginally trained to deal with problems.  So outsourcing is not working out in my experience and is only irritating the people who it's supposed to help.\n\nIt also takes away jobs from Americans who developed , and support many of these companies.
585359
I call it a "Tech Support Team."