how do you do to be kind at work with very annoying customers?
923820
First of all I don't bring work home.  If i'm stress or upset at work I don't take it on my family.  As for annoying customers you are doing them a service so you only need to remind them of that.  If they are flat out rude and cussing you don't have to take it, you can hang up on them.  Also before you start work, just imagine having a great work day.  Be very positive and relaxed.  Have a picture of your loved one(s) or a vacation spot at your desk to remind yourself that the rude customers are at that moment NOT important.  And reminder YOU control the phone call not them.
208523
flat out tell them that your selling plenty, and there arent many, and you dont need to waste your time dealing with them if they think they can act like that, pack up your crap and start to go and let them know you will let their boss know that they had no interest in trying to do what was best for the company. then leave your card and tell them to call if they ever pull their head out of their caboose.then leave.
543161
Everybody likes to hear "nice job" once in a while.  If they are hard workers, let them know that you appreciate them.  Kind words will go a long way.  If all you ever do is point out their mistakes, well, that gets old fast.\n\nMaybe let them off early (with pay) once in a while, the day before a holiday, or just because it is a nice day.  Even half an hour makes people feel like they are getting something.\n\nTreat them the way you would like to be treated, and see what happens.
766784
If you truly feel that they are offending you with their behavior (hopefully your employer has a sign somewhere that says "We have the right to refuse service to anyone"), tell them that you just work there and wish they could be nice to you as you would like to be nice to them.  If they continue to be disrespectful and rude, I would simply walk away, go to your supervisor - explain the situation and allow them to handle the customer.  No - I do not believe that "The customer is always right".  When people are rude and inconsiderate they need to understand that is not always going to get their way.  If you are the supervisor, depending on the corporate environment - they may kiss that customer's behind or tell them they cannot help them and that perhaps they would find service elsewhere.
571293
that are called CUSTOMERS FROM HELL\n\nthe best thing that works is \n\ndos - u need to be extremely patient and listen every line they say, because from that u can judge whether they are emotional, or really have a problem or will take ur advice on some alternative course of action, take matter seriously\n\na secret tip - when the customer is reacting over the limit, the best thing to do is transfer that customer to ur senior or so called senior, and u will see the difference and see them change very fast and their anger subside.\n\ndonts-  try to be aggresive, smile, laugh, \n\n\nHANDLE THE SITUATION DIPLOMATICALLY. and u will be the winner
934010
i think i would consult the manager (as a manger of a store) when there is conflict between employees it really hurts the business, it may not be noticeable now but it will hurt the business.  this is what i would do, go to the manager, tell him/her what this person is doing tranlate what she wrote, and tell him i am her to work and not be playing games with people, and that i am afraid of her actions toward me and the may result in customer loss (if what shes doing this stuff in front of the customers........good luck and hope it all works out for you
633594
call one of your workers into the room preferably a small guy,then to blow off some steam proceed to batter his head of the wall over and over until you are satisfied.if this doesn't work buy a punching bag and imagine your with one of you most hateed colleagues it always works for me
476902
Call headquarters and tell them that the store is full of idiots who care nothing about customer service.\n\nAlso, go back to that store and cuss them out. They have it coming. In fact, do it over the PA system. Make a few kiddies cry, it'll make them loose business.
238541
Just be kind and be yourself...keep your mind on the job and remember kindness kills meanness...we all in life face situations where no one seems friendly all you can do is focus on yourself and God...
448276
don't take 'em seriously, but always be on the look out just in case they want to cause you trouble. So, basically just go about your business, keeping in mind that you're doing a job...you're not there to socialize!!
964419
Can you do it via fax instead?  Perhaps getting their attention in writing and demanding a written fax in return will help...then they actually have to think about what they're going to say.  They probably speak to so many people and put up with so much that they just say things to shut people up and move on to the next person.  Perhaps coming up with more detailed questions...or ask the managers to assign someone to help them in obtaining proper feedback.  Let them know that they're slacking on the job and your job is to get proper feedback and you'll call back as many times as it takes until you get it...and stick to your word.  Annoy them until you get what you need.  Once you get some decent feedback say thanks, have a great day!
414167
Just make sure you are polite in case they monitor your calls and you do all the things you have to do.  Then ask if there is anything else you could help with and when they say no you say, thank you sir and you have a nice day.  That will let them know that you are done with their call while still being polite.
682710
listen to your employees.  That is the problem where I work at.  Don't have favorites and treat everyone equal
270803
You are probley too nice. Show them you wont take anymore mess in a way that wont get you fired.Call off a couple of times. If they feel you are a valued employee they should cut you some slack. If not quit.
107890
It is them being rude. How you should respond depends on the context. Is it going on during "water fountain" chat or during business meetings. Is it your boss or someone at your level or below that might be competeting with you. Is it going on with your boss present or not.\nThese issues will make a difference on how you should approach this.
258026
try being nice to them , have a social hour with them so they can have some fun memories with you and they will quit bein obnoxious
746569
Ive had to work at a similar job & all you can do with the bitchy people is smile and deal with it in a positive manner unless you want to lose your job. If you can't deal with it it is best to find a job where your not dealing with the public so much.