in most cases, is it more important to you that customer service is "friendly" or that it's "efficient"?
919762
Efficient with a smile. Don't be overly friendly to compensate for your lack of efficiency...it makes it that much harder to be irritated with you for providing a less than par service...and then I'll feel bad when I have to complain to your manager. This will also deter people from complaining to the manager at all because the incompetent employee was "really really sweet"...and they will just accept mediocrity....continuing a cycle of bad service that goes unreported.
137176
be honest\nserve your customers well
201386
It depends on whether it is an established route or not.  Its really important to be outgoing and friendly. Donut sales are biggies if people know you.
1144114
make their supply base more efficient, less handling/less costly handling, keep hands on the boxes low, more efficient=quicker=better supply quality
206318
Customer service seems to be at an all-time low these days.  I'm glad your are researching listening skills for dealing with customers.  One of the best listening skills you can display is what I just demonstrated: show appreciation and repeat what you just heard the customer say.  Other skills are being willing to offer a sincere apology for what the customer perceives as a problem--even if you did not create the problem.  Beyond that, just allowing the customer to finish what they are saying without interrupting them to answer.  These are important listening skills useful in dealing with customers.
884594
I would say find out what actually people want rather than just assuming.  \n\nEven it appears to be common sense, the difference is unbelievable.  Find out first hand by interviewing or talking to potential customers.  They will appeciate you making a effort if you call in in person and don't give up!
470980
All important, and not important at all.\n\nI know that sounds confusing. Let me explain.\n\nPoor products and/or service can (but not necessarily) sink a food service operation. However, great products and service do not make an operation. By themselves, they are worthless. By having great products and service, you only meet the minimum expectations of your customer. Great products and service do not set you apart from your competition. They will not make you successful by themselves, but they can ruin you if you don't have them.\n\nThe most important factor to succeeding in the hospitality industry, as in any industry, is having a Unique Selling Point (USP). A USP is that ONE THING that sets you apart from your competition. People do not buy products and service. People buy emotions. People do not pay $150 an ounce for caviar because it's good. They pay that because it makes them feel important. The fact that it is good is a minimum expectation. They would expect it to be good if it cost $2 an ounce, or they would never buy it again.\n\nSome examples of marketing a USP overcoming quality of products or service include:\n\nHooters\n- product (sex)\n- weaknesses (low quality food, marginal service)\n- success (high)\n\nMcDonalds\n- product (convenience)\n- weaknesses (low quality food)\n- success (high)\n\nThere's a list a mile long of restaurants that overcome weaknesses through good marketing, choosing a USP and pushing it instead of their food. Even restaurants with good food and service that are successful have figured out that their quality is not the reason for their success, but merely a minimum expectation of their customer. They always have another product they are pushing, and it's always an emotion. \n\nEmotions sell. They are the real product.\n\nBrandon O'Dell\nO'Dell Consulting\nRestaurants/Retail/Bars\nhttp://www.bodellconsulting.com
728434
What kind of service are you talking about?
862492
Could be,,i always give mine a good licking. Although most of mine is fee-mail.
1162741
Customer satisfaction.\nKeep all very Clean.\nShould cooperate with Customers.\nMaintain timeings.\nDresscode.\nHow to impress customers...\n\nIts my point of view.
757417
Customer relation ship managment is big and is going to be even bigger in the near future as competition between companies grows and as product and service differentiation declines. \n\nWhy do customer enquire?\n\n- To better understand the product/ service being offered\n- To evaluate its value for money relative to their income and life style\n- To compare it to similar products/ service in the market in terms of quality, ease of use and pricing\n- To recommend the product/ service to a family member or friend\n- To evaluate the advantages and disadvantages of the product/ service before making the actual purchase\n\nAdvantages for customer:\n\n- Information building, people in general do not rush into buying products/ services until they can establish their credibility, value for money equation and the details that are not available at the point of purchase\n- Customers can compare quality, price and after sales service of the products/ services before making a decision. Saves them from future hassles\n\nAdvantages for companies?\n\n- Free research - companies can test the effects of ads in terms of response rate\n- Level of enthusiasm amongst potential customers\n- Feedback from potential customer regarding competition\n- Price sensitivity analysis from feedback when informed about prices\n- Advertising medium testing - if a newspaper better or a magazine etc\n- Database collection\n\nHow?\n\nBy giving the customer the required information depending on their level of details and on the nature of the product. Perhaps by taking down their contact information and sending them a brochure. Intra company reports to highlight the most asked questions.
401833
I believe it isn't a matter of "having to be" kid-friendly, but the choice an establishment makes.  If more dollars are driven to their bottom line by being a kid-friendly establishment, then kid-friendly is what they will be.  Perhaps if enough customers were to speak up, changes could be made, but let's face it...businesses will cater to where the money comes from.
964938
Unless it is something critically important to your business or life I'd say never. For the most part service upgrades and warranty extensions are wonderfully profitable to the provider and of little value to the consumer.
470778
If you need help be more exact as to what you require, your question is more of a statement than a request
721113
only the ones who treat you like a nuisance. but i can say from experience it's no cake walk spending 6-8 hours a day smiling and dealing with jerk after jerk after jerk. Granted, not all customers are jerks. But it only takes one really mean person to ruin your day. there's a definite difference between a clerk who doesn't want to be bothered by a customer and a clerk who has had to cover half the store, ruin a pair of pants, not get that raise, and have to work through lunch unpaid. one kind deserves a little more consideration as another human being. you give and you take, i guess.
692022
Customer service typically means working with customers who have questions, problems, return of sales, comments, or complaints. This can be answering phones to sitting at an information desk.\n\nCustomer sales would be the process of retail selling, item information, and familiar yourself with the company and customers.
953697
Well I think the servers are the most important because they are directly interacting with the public and can make or break a long lasting relationship. It is all about customer service.