i need 3 objectives of a customer service provider.?
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To provide QUALITY service to customers (internal and external)\n\nTo assist customers with what ever problem arise as quickly and with care within your companies policies.\n\nTo represent your company to it highest standards.
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Here is a link to an article at Internet Retailer Magazine showcasing an example of improving customer service in a company:\n\n“WISMO” is more than just a funny acronym to women’s footwear brand Aerosoles. It’s its own cost center at Aerosoles’ call center, where “Where is my order” is the subject of about 11% of all calls. “And we handle hundreds of calls a day,” says vice president of direct marketing Robert Garris. “Thousands in peak seasons.”\n\nDo the math, and it’s clear that even a relatively small 11% can add up to a big headache. But Garris says he expects to reduce such calls by as much as 15% with customer service technology from Escalate Inc., which automates the online order process at the multi-channel retailer’s web site. Among functions, the software allows customers who’ve placed an order online at Aerosoles.com to track its shipment progress online without human intervention. \n\n\n\nhttp://www.internetretailer.com/internet/marketing-conference/83752-The-upward-path.html
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Action Plan for Starting a Call Center\n\nAs the saying goes, failing to plan is planning to fail.  Here is a basic, yet sound and reasonable action plan that will fit all types of call centers and situations:\n\nExamine your motives: Why are you doing this?  Is it for the right reason?  Do you have practical expectations.\n\nResearch the industry:  Join call center associations; read industry literature; but be careful about advice you find on the Internet.  Some Internet information about is out-of-date and some is just plain wrong.  Make sure that any Internet information is provided by a reputable person who is currently involved in the industry.\n\nMake a working business plan:  Having a simple, yet effective business plan is essential in keeping you on track and focused.  Your business plan should include objectives, a cost analysis, a profitability proforma (if you will be a profit center), equipment, telephone and Internet needs, planning for funding, obtaining the requisite licenses, permits, and insurances, and a time table.\n\nEvaluation and select equipment:  This is a critical step.  Call center equipment and software can be expensive.  The features available on the equipment and software you buy will dictate the types of services you can offer and how efficient and effective you will be.\n\nDetermine your launch date:  This is the date that you will “go live” and begin processing calls.  By then you will need your equipment installed, the phone lines in and working, your staff hired and trained, and most importantly work to do.\n\nBuy and install equipment: Once you buy the equipment and software, your vendor will install it and provide some training.  They will also be able to tell you when you need to place your order with them to have the system installed and staff trained for your launch date.\n\nOrder phone and Internet service:  Many vendors can order your phone service for you.  At the very least, they will tell you what to order.  Most call center equipment requires special phone service, which all too many phone company reps do not fully understand, so don’t try to do order phone service (except for one standard business line) on your own.\n\nHire and train staff: Hire and train more staff than you project you will need for your launch.  Why?  For two reasons.  First, not all of the people you hire will be retained.  Despite your best screening and hiring efforts, some will quit before they finish training, while others will quickly conclude that it is not the job for them, and still others will find a better job.  The other reason is that when you go live there will undoubtedly be unanticipated problems, which extra staff can help resolve.  Also, expect your staff to be tentative and a bit slow during those initial days of operation.  Therefore, extra staff will be a blessing.\n\nBegin operation:  Now that everything is in place, you can begin processing calls!\n\nAt this point you will have successfully launched a call center, congratulations!  The next goal is to grow it, fine-tune it, improve it, and expand it. \n\nLog onto this website for all the information you need...
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For a specific business or type of business?
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help you with problems you could have with their products.\n\n:>peace
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go to customer service.
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Hello,\nStart by writing a businessplan where you specified the nature of the business projected revenue and cost.
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I have been in the same service business since 1980. What type of marketing structure are you asking about? How do I get my customers? Word of mouth and advertising. How do I get repeat customers? SERVICE the customer. \n\nBasically, the key is to SERVICE the customer. Make them happy, and they will tell ONE person to call if they need your services. Make someone unhappy and they will tell NO LESS THAN TEN people to NOT call you. This works in EVERY type of business that have customers.
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That is a loaded question, that could require a lot of time and space to answer.\nYou definitly have some research a head of you.\nI would begin first to define who my customers are. Once this is done then you can direct your marketing efforts towards that customer.\nTo understand what will motivate your customers to purchase is wrapped up in what they precieve they need. They are not buying lighting equipment, but what it does for them.\nBest Wishes\nJohn
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You can try CRM + CMS that provided by http://www.doinfinity.com
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How about "all happy customers", eliminating "hold" time, keeping your schedule and raising the quality of the services you provide?
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Look around what other similar service providers are charging, and charge about 30% more than that. Offer the 30% as discount to the guy who gets you business.
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You should probably chat with one of the customer support people.
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ok, there is not a lot of information to help you but it sound like you want a general framework.   If a company wants to grow revenue, they have two options:\n\n1) Grow existing base of revenue:  The key question here is how do you grow sales to existing customers.   What are the obstacles to additional sales?   You should develop ideas for how you remove these barriers.   Can you change the product/service so it is more appealing?   Can you change pricing to drive additional revenues?  Can you increase the price in a way so it does not impact your unit volume?  Can you decrease price so it increases the unit volume of sales?   Can you change your service or sales channels to faciliate increased frequency of sales?\n\n2) Develop new sources of revenue:   You can either sell new products to your existing customers or obtain new customers.  You should develop new ideas around these two areas.   Based on the products/services you sell, what other products is your set of customers looking for?   Would they buy those products from you?   Can you sell accessories or value added services?   You can also look for new customers. Which customer types drive the most revenue?  How do you find more of them?   Can you increase your sales force or your marketing budget in order to reach them?
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the most important thing is to choose the company which has same interst as yours that is they are looking to provide what u r seeking for. Once this is done both of your criterias will be met. that is u r satisfied at the same time the company is satisfied once this is achieved there is no point of insecurity
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Explain what the objective is for you for the company you are applying.  That is too broad and not real your objective for the future.  You need to specify what you want to do while a part of the company.\n\n(ie:  I would like to have a chance to learn and grow as a customer relations clerk.  The experience learned here can help me get insder views of the job.  Staying with the company .... and so on.....\n\nDoes this help?
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You will have to get Verizon (or whoever your carrier may be) to install service for 3 lines in your business.  That way you will be able to have 3 numbers.  Then you go to an office supply store and purchase a phone that can handle 3 or more lines.  So first you have to have the service for 3 lines, then you purchase the equipment to use the 3 lines.