i am constantly struggling wen asked,   what u consider good customer service, what you wud to to do thi n giving examples of it.  ne suggestions?
208540
Honesy is the best policy.
384789
Customer relation ship managment is big and is going to be even bigger in the near future as competition between companies grows and as product and service differentiation declines. \n\nWhy do customer enquire?\n\n- To better understand the product/ service being offered\n- To evaluate its value for money relative to their income and life style\n- To compare it to similar products/ service in the market in terms of quality, ease of use and pricing\n- To recommend the product/ service to a family member or friend\n- To evaluate the advantages and disadvantages of the product/ service before making the actual purchase\n\nAdvantages for customer:\n\n- Information building, people in general do not rush into buying products/ services until they can establish their credibility, value for money equation and the details that are not available at the point of purchase\n- Customers can compare quality, price and after sales service of the products/ services before making a decision. Saves them from future hassles\n\nAdvantages for companies?\n\n- Free research - companies can test the effects of ads in terms of response rate\n- Level of enthusiasm amongst potential customers\n- Feedback from potential customer regarding competition\n- Price sensitivity analysis from feedback when informed about prices\n- Advertising medium testing - if a newspaper better or a magazine etc\n- Database collection\n\nHow?\n\nBy giving the customer the required information depending on their level of details and on the nature of the product. Perhaps by taking down their contact information and sending them a brochure. Intra company reports to highlight the most asked questions.
672427
You can improve by being honest with the customer  and listening to them.  Don't try to sell them something that they don't want.  Show them something that can save them money and talk about the benefits.
445447
I don't know what that perticular company does, but i did telemarketing for a little bit.\nit's pretty easy, you get to sit all day, working the computer is easy too, just typing in customers information, i got to eat and drink by my computer but i wouldn't know about that place.\nthe hardest thing about being a telemarketer is comming up with a pitch. basicly, write down the benifits and strech it out into a paragraph, and try to make it sound like a really awesome deal. a lot of times you won't be able to get through the first sentance though, because a lot of people will hang up or yell.also, we had a quota we had to meet, like say 2 sales an hour.\nI thought that it was kind of fun, some people get ridiculously upset that it's hard not to laugh. plus all the snacks and pop whenever i wanted.
452290
ummm first u go to a info session... but during the interview it can b y do u wanna work for this company.... explain a situation where a customer was unhappy n what did u do to satisfy them...
32209
I've always gone for the sincere approach (rather than pushy)when trying to build on-going business and with bigger ticket items.  For sincere, put yourself in the other person's place: they may want to talk, but are busy, ask; good manners pay.  Start by offering them something of interest, something that will help them (a little known/interesting fact about their industry).  Ask if they are the right person, perhaps they'd rather you talk to a subordinate who's in charge of the group that would be interested in your service.  There's a very old book that is still very applicable for reps by Dale Carnagie, "How to Win Friends and Influence People".  (He means business friends, but it works elsewhere).
638671
Have you tried doing Customer Feedback Surveys?  You could really benefit here by asking your biggest customers this same question.  Just make sure your survey gets to the right person at the company.
315259
Remember that the customer is the reason that you are there. Actualy take an intrest in their problem/situation. I use this rule How would I treat my Parrent or best friend. Make everyone feel special, like they are the only guest you are dealing with. There is a book called the Customer Driven Company READ IT it has quite a few examples of the info that you are looking for.
433549
Well, as much as I love honesty, I have seen that backfire.  You need something generic.  Looking to experience growth...expand horizons....easier travel time elsewhere...changing direction...always say how much you respect the company, love your boss and appreciate all they have done.  EVEN if it's BS.
311832
Well, they're probably going to ask you how you've handled a difficult customer situation in the past, to which you tell them something along the lines of keeping your temper and treating the customer like a person and not like a nuisance.  Then they'll ask you your strengths, which you can answer with whatever strengths you may have, and of course they'll ask you your weaknesses after that, which you'll answer with whatever weaknesses you may have, but never say something like, "I have a short temper" or "I'm always late"...answers like that put up huge red flags.  Just be honest with them and always remember to look them in the eye.  It shows confidence, even if you're completely nervous inside.  Good luck!
246707
My husband works in customer service, and I used to... what's your question? One of us should be able to help.
121976
It's great that you are doing someting that you love to do.\n\nYou have you staff in place , do you have an accountant, laywer, mentors and any other person you need to move you farward.\n\nDo you have a marketing plan?\n\nDo you have a system for the shop from taking out the trash to customer service and any other routines?\n\nWhat results do you want are you after in opening the store? What goals do you want to achieve?\n\nYour well on your way and I am sending blessing to your success.
125596
Anyone working Customer Service has had (and will continue to have) these days. I usually let loose on the last day of one of these jobs when every customer with a stupid question gets an HONEST response, whether they like it or not! Why? Because no one can do anything! What are they gonna do? Fire me? I've already quit! Lol!
666983
Explain what the objective is for you for the company you are applying.  That is too broad and not real your objective for the future.  You need to specify what you want to do while a part of the company.\n\n(ie:  I would like to have a chance to learn and grow as a customer relations clerk.  The experience learned here can help me get insder views of the job.  Staying with the company .... and so on.....\n\nDoes this help?
265069
Be courteous. Tell the customer that their business is appreciated. Know the product(s) being sold. use convincing inflection in your voice. Be confident. Point out the benefits the customer would have buy purchasing the product or service. Thank the customer for their business before hanging up, sale or no sale.
124073
It's terribly annoying how so many businesses have mastered the tactic of making cancellation of their services a nightmare.\n\nI get around their tactics by ALWAYS asking for a supervisor right away.  When the call center rep says that they'll be happy to help me, I respond that unless they want me to take out my frustrations on them, they should put a supervisor on the phone.  It works everytime!
638231
Do a simple professional message. Funny messages get annoying fast or might be misinterpreted:\n\nThank you for calling the xyz company. Unfortunately we are unable to answer the phone at this time as we are assisting other clients. Please leave your name number and a brief message and we will return you call as soon as we can.\nThank you for calling the xyz company.\n\nWhen outside of business hours:\nThank you for calling the xyz company. Unfortunately you have reached us outside of our normal business hours. Our business hours are....mon through fri... sat and sunday. You are important to us so please leave your name number and a brief message and we will return you call as soon as we can or please call us back during our business hours\nWe appreciate your interest in teh xyz company\n\n\nCall different companies outside of business hours and cheat of of their message