Ok, well today at my new job an old guy tried to pull a fast one on me.  After handing him his change and receipt he slamed the money and receipt on the counter and DEMANDED me to tell him the price on the receipt and how much change I had givin him.\n\nHe covered his hand over the reciept so that i couldnt see it(on purpose), and then demanded me to tell him. I told him(because i remembered how much it was), and then he perceieded to count the change back i had givin him. And of course I knew i had given him the correct change, I ended up counting the right amount of change. He said he just wanted to "make sure" I had done it right. \n\nThis old dude ticked me off bad, but i kept my cool and settled it(since i had done nothing wrong in the first place). My manager has complimented me on my work ethic, and i know im giving the right change to people, but how do i go about counting back the change to the customer so they are not mistakin. Did i just overthink this or was I in the wrong?
214185
I think you're overthinking this.  I mean, people make mistakes and people will get irate over them.  You did your job, and correctly, I don't think you have much to worry about.  Also, it sounds like you're in a customer service position...take some advise and get used to it now, it only gets worse.  :)
339293
i think you did the right thing- but i feel you may be letting people take advantage of you- should he be mad?  whats that about? why worry about that? he should be reported to the manager, when EVERYONE works together as a team things get done alot faster and they are alot more happier and people would really enjoy and love going to their jobs.  really life is to short, people now days need to love each other just as they would want to be loved and treated.
40060
Yes.  Ive actually walked out of several places or complained to a manager and if I dont do that I just dont go back.  The way I look at it is, customers are paying your salary so you better show some appreciation.  If you are that miserable in customer service, find a job doing something else!
177256
Honesty is your best tool. I was on sales once and I hated people that gave me an appointment just because he/she was shy to tell me "no" on the phone. They make me waste my time and I make them waste theirs. So a polite "no thanks" (because he/she is only trying to bring food to the table) is more than enough.
458192
I can't believe only one person came up with:\n\n"How did you sign a contract agreeing to anything when you were under the age of 18?"\n\nIt's not valid.\n\nAnd, I don't think there's any good chance of anybody recognising you.\n\nBut.\n\nThe answers with "call the store manager, and explain" are not too far off the mark. What you want to say is:\n\n"I know I was stupid at the time and it's not a mistake I've made since then."\n\nI shoplifted a bit of junk when I was 13, on a lark; got caught, got "banned" from that mall, and -- well, that was my first go at it -- and now? I'd forgotten all about it until your question.\n\nWhat you signed is not a valid contract. And, from the sounds of it, not enforceable under any common law. Just go back.\n\nTop job on never stealing again...!
481650
The important part is learning from the mistake.\n\nIf your supervisor knows that it was you, then he has already made his choice as to how he wanted to deal with the incident. My guess is that many people you work with have made similar mistakes... otherwise he would not have spoken to the entire group. He wants everybody to learn. If it was just you, then he probably would have spoken to you personally.\n\nAsking if the customer named names really has no learning value in it for you. All you'll get is a yes, or a no.\n\nThe most important thing in a work place (and life!) is to learn from the times we mess up. Don't be hard on yourself. If you need help to improve, ask for guidance.\n\nBest Wishes... and don't beat yourself up... it's a waste of energy... hope things get better for you! ~ Andrea
404303
If the email truly was as bad as you indicate, then I don't think that your boss actually thinks that you are sensitive, despite what he said. He probably feels a bit of responsibility for not dealing with the situation earlier, and now feels compelled to justify his lack of action. He may feel that by labeling you as "sensitive", then he is off the hook for not taking corrective action earlier, because he "didn't think it would bother you". I have a feeling he is trying to say "Wow, I failed to realize that this was a situation worthy of my intervention, and I'm sorry that my lack of action caused you suffer." The first part came out as "The guy is an a**" and the second part came out as "I didn't know you were so sensitive". This boss is just a poor communicator and is looking to defend himself. I wouldn't worry about looking like a "composed professional" in his eyes, as he is not acting like a true leader anyway.
488839
Well, you didn't mention how you reacted to his offer of buying you a drink.  He may feel you over reacted...it is not for me to say whether you did or not.  But being a guy myself, I am more inclined to believe that he really did want to buy you a drink and that you did not misunderstand him.  Perhaps he was embarrassed when you turned him down and now wants to make it look like it was your fault.  Now he sees he has no chance with you, he has turned into a jerk to make you go away.  Sounds like a loser anyways....good thing you found out before you invested much time and emotion into him.  I apologize on behalf of my gender...we are not all jerks, but many are.
49026
Three men rent a room for $30.00. ($10.00 each)  When they got to the room there was no heat.  They called the man at the front desk who sent up a $5.00 refund.  They couldn't evenly split the five so they each took a dollar and gave the bellhop a $2.00 tip. Now the three men ended up paying $9.00 each because they all took a dollar back from the five. (9 x 3 = 27) Plus the $2.00 tip to the bellhop. (27 + 2 = 29)  What happened to the last dollar?\nI LIKE THIS ONE TOO !!
125596
Anyone working Customer Service has had (and will continue to have) these days. I usually let loose on the last day of one of these jobs when every customer with a stupid question gets an HONEST response, whether they like it or not! Why? Because no one can do anything! What are they gonna do? Fire me? I've already quit! Lol!
28158
Q1 - I would say that this was pretty un-important so I'd rate it a 1. After all the General Manager can do what they like, they are the boss and if they did not feel that they wanted to inform the employee before hand then it is up to them. It probably would have been a nice gesture to let employee A (if that is their real name, which I doubt, lol) know what his intentions were before hand as this would have created a good feeling in employee A as they are kept informed of the situations, but it is not essential for the manager to do so. Also the manager has no responsability to say anything to the employee A about what he did, but again to keep the employees happy it would be nice for them to apologise and tell them the reason that they didn't inform them before hand. Maybe the manager forgot, or maybe they only just made the decision before the meeting and they hadn't seen employee A between the meeting and the decision in order to tell them.\n\nQ2 - It really depends on what the meeting is about. If it is a crucial meeting then the best thing to do would be to lie to the boss. Tell them that there was an accident on the way to work (not involving you) and you got stuck in traffic for ages, or that you are having car trouble, or you were on the phone to the hospital, or you could even say that you were on an important business call with a very important client, but make sure that you have a full story to tell incase they ask for more details. The severity on this offense is probably around 2.5 to 3. Just make sure that the first thing you say is 'I'm really really sorry I'm late, but...........'\n\nQ3 - This is probably a severity 1 rating. Everyone has off days and if you have to keep telling your kids the same thing it gets annoying what ever mood you are in. When you calm down from the situation just speak to your child and tell them you are sorry that you shouted at them, and explain that you got mad because you have told them several times before. Make sure that you offer to go through the problem again with them now so that they can understand, and make sure that they listen properly this time. They probably will liten this time as they won't want to be shouted at again.\n\nHope this is all ok for you, have a nice day.
419743
no, its not right for the cashier to do it, and 30% isnt the usual amount, only very few restuarants include a gratuity, and if they do,, its added in before you receive your bill, and they let you know,,,,,,,, i would make sure and let the owner/or manager of that restaurant know what happened,,,,15% is the standard for good service, less if service is bad, more if the server does/gets extra things above what would be normal service
38740
Yes..  what goes around comes around.  It's a weird thing but you do the right thing and when you least expect it boom someone does the same to you..    Plus, the money will probably come out of the cashier's pocket.  And if you return the money it will make someone's day.   Peace.
15919
First, you might want to stop thinking of him as stingy, this is not helping your perception.\n\nSecond, think of him as only willing to pay for what he gets. If you just do a fair job, with no extras, then why should you get extra? Does he pay you a fair wage for what you give the job?\n\nIf you do extra things to benefit the company, then document it and let him know about it. Be sure to tell him when you do something extraordinary. \n\nYou shouldn't think it will hurt his feelings to be asked to compensate you fairly.
299376
I wanted to appologize for taking an unexpected leave yesterday.  I had a personal emergancy to attend to and also wanted to let you know that it will not happen again.  Again, I am sorry for my unexpected absense.\n\nThank You,\nJohn D.\n(and if he asks what it was, you can only say its personal - and he has to respect that)
632982
I agree with the previous advice of discussing a possible misunderstanding with him.  Tell him you didn't understand that he wanted you to do this, but now that you do, ask him what you can do to help resolve the situation now.  Once this particular problem is handled, then ask him what you can do to make communication clearer between the two of you; as part of that discussion you can diplomatically point out to him that, perhaps, putting expectations in writing in the future might be helpful to you both.  If these things don't work and he insists on making it an issue at review time, or holding it against you during salary administration, then (and only then) get HR involved.
655145
your boss is a F. U. C. K. N' douche bag! if a non employee did that SH** then they would have got arrested! WTF! but i don't think you should have tackled him and detain him that's not your job. if he wants to steal then let him.