I used to work for Best Buy and there are certain things that we have to offer it is part of our job, they are yes or no questions.  Why are customers so rude or feel so offended if you ask them if they want the service plan or if they have a reward zone card, or if they want to try 8 free magazines.  Some customers will go so far as to go into a rave about how they hate shopping there just because i asked one of those questions where I have to call a manager because I refuse to argue about it.  And why do people put their money even coins on the counters why cant they put it in our hands.  And what is it with the tossing of the credit card or ID, why throw it at us.  Are we diseased or something.  And why get mad if you are trying to use someone elses credit card and I say I cant take it.  If someone were to steal your card or if it was a family member you didnt trust trying to use your card you wouldnt want us to take it so why get mad.
214212
WOW...you made me laugh..not that i was making fun of you or anything but I was a cashier for a short time and am glad to be out of that job.\n\nYou are not alone..I had the same issue at lowes. I think that they don't see us cashiers as people but rather as machines who will take the abuse because we can't fight back or we will lose our jobs.\n\nCards thrown, change tossed (I had to chase after a quarter while my "customer" laughed..they were the one that tossed it half way across the building), irate customers, stupid management.  Horrible management.\n\nI think that in order to be allowed to shop anywhere you must be a cashier and other department employees for at least one week..so you know what its like and know that the person behind that counter is a human and not some machine.
638838
customer service/relations is my background. good customer service is the cornerstone of any business.  the rule to remember is if the customer stops shopping or calling, there goes the business.  i remember each experience i've had with an associate good or bad, and unfortunately today, customer service training is not provided. the functions and tasks of the job are taught, but no one tells the employees the customer is the reason they've got their jobs. since you mentioned walmart in your scenario, walmart is one place that i've received and seen the worst customer service although a huge banner is displayed stating "we love our customers".   the best way to make or break a business is by its customer relations and the customer's word of mouth.  i don't mind the pleasant banter as long as the cashier can work and talk.
660901
It is annoying when that happens. I am frequently mistaken for my daughter's sister, and once a cashier refused to sell me a lotto ticket. I get asked what high school i go to, and while I may appreciate it later, right now I want to slap people.It takes a long time to grow up, you want to be acknowledged when you do!
125596
Anyone working Customer Service has had (and will continue to have) these days. I usually let loose on the last day of one of these jobs when every customer with a stupid question gets an HONEST response, whether they like it or not! Why? Because no one can do anything! What are they gonna do? Fire me? I've already quit! Lol!
214185
I think you're overthinking this.  I mean, people make mistakes and people will get irate over them.  You did your job, and correctly, I don't think you have much to worry about.  Also, it sounds like you're in a customer service position...take some advise and get used to it now, it only gets worse.  :)
539853
I am not sure why they would not allow that question.  Sometimes I just think it all has to do with the whim of the employee reviewing the questions as they come onto the site.\n\nWhy are people rude?  Because they don't have to give their real identities and say things they probably would never say to total strangers.  I think some people too are just having a bad day; others are chronically negative individuals -- I've run into a few every once and a while and their answers are almost always negative -- or they read something into a question that is just not there (except in their minds) and verbally attack the questioner.\n\nI've found that most of the guys and gals on here though are very sincere and helpful people -- and I guess that is why the site was established in the first place -- and why it is so popular.  Take care.
275147
If you are being charged and don't want it, send it back. If you keep it, they have every right to charge you. Their system has an order. The only time you don't have to pay for something you didn't ask for is when it is a solicitation. This is not a solicitation.
582736
lower realm people tend to take their frustrations out on the innocent, it relieves their stress and makes them feel powerful. I am a cashier so this happens daily. The important thing for to do is realize that it has nothing to do with you at all. It is their shortcomings and downright patheticness (is that a word? LOL) that causes them to do it. You are way above that. Try to find humor in it and laugh it off. Hard to do, I know. Keep your chin up!
343381
A lot of stores, especially in the malls, are adopting the policy that if you are on a cell phone you will not be served.  I think this is a great idea. You may want to ask your manager what your stores specific policy is on this..whether it is acceptable, if you are busy, for you to politely ask this person to step aside so you can take care of the next customer.\n\nIt amazes me how many people answer their phones in movie theatres, college lectures, libraries and anywhere else they darned well want to! Whatever happened to good manners?
520839
Because everything is the checkers fault\nor the average customer isn't that smart to figure out who they're really pissed off at and since they feel you really can't say anything back to them, they take their frustrations out on you
609644
no you're not being a baby!!!  you have a right to vent, you have a legitimate gripe.  if people don't know the answer then don't answer or have the common sense to realize you wouldn't have asked if you had the DVD.  people like that use the forum to be rude because they're just miserable.  (we should really pity them, because they are sooooooooooooooo pitiful)\n\np.s.  people like to say it's an easy two points!  LOL  as if they can't find another "question" to answer for points.  but usually the points they EARN are the only points they have in life.  let's face it, the might question is what is the point of their existance???
571986
I do use them, but I've encountered some major problems.\n1). Yup, you didn't bag the item, even though you did. What's up with that?\n2). You buy produce and you can have a hassle trying to find the price and weight.\n3). Phone cards. You can't do it. You have to get someone to come over and punch a code and several times the workers had a really tough time getting the code to accept.\n4). Other customers. Hey, other people use the check out, so be polite and wait. Just because it's self check out doesn't mean no one else is in front of you, and you can run up and check out.\n5). Finally, you may have cost someone a job. One of my friends is a clerk and she points out that as more people use self-checkout, get used to the fact that you will see less clerks than you did before. You know all those closed check-out lines we all hate....?!
52723
I don't see anything wrong with it. I went to the store with my Mom or my Aunt until I moved out.(and when I visit I still like going with my mom) I liked helping and besides sometimes you can ask for stuff you like and they get it. Plus you get brownie points with them for helping out and that's always good. I wouldn't let what others say get to you they might be jealous that you are not worried what other people think and are more interested in helping out your mom and getting something for being helpful. It's a win-win if you ask me! ^.^
8172
Good question because personally, I hate it when they do that and I think most people do as well. (sorry, but it's true...)  I think the reason is because we like to buy but don't like to pay if you know what I mean.  By that time I get to the register, I don't want to take ten minutes to fill out an application for ANOTHER credit card, it just extends the painful paying process.\n\nMy two suggestions:\n\n1) Highlight the 10% discount.  Especially on large purchases, saying something like "this would save you $15.00 off this $150.00 purchase so you'd only end up paying $135.00 for what you have here today."  Don't mention the interest rate if you don't have to.  Like you said, it's in the fine print.  We know we're getting ripped off with store cards.\n\n2) Can you somehow get customers to consider signing up for the card, without being too much of a pest (and all sales people have to somewhat of a pest), before they get to the register?  Maybe offer some candy or a refreshment at a counter with your credit card information in a well-traveled area where a friendly low-pressure sales person is not too far away.\n\nGood selling.
342268
I HATE when people ask what I want for Christmas.  It's so tacky!  \n\nHow about a gift card to a large chain bookstore?  They can be purchased online and used online too.
179064
You don't ask for gifts. I just don't get it. Why do people EXPECT gifts and tell people what they want. I think that's tacky as hell!
383844
Yeah some people just have to be rude. I think it's because they have no lives or anything better to do. I mean people on here sometimes ask "questionable" questions, but it's set up as a question and answer forum so people can ask what they want and others can choose what they answer. Personally if I come across a question that is even too "questionable" for me, I continue to scroll rather than provide the asker of the question with some snide remark. So to all the people that think someone is asking a question with an obvious answer or that a persons question is dumb, grow up, that's what we're all here for to ask whatever question we want to get feedback, not your useless, ignorant comments. Quit being such smart alecks, you don't know the background of who is on the other end of the computer asking the question. Stop criticizing grammar and spelling and being so condescending. None of us is perfect. All the best.