Cannot click on a previous date to restore the system to.  Can click on the current date but what good is that.  It's a dell, any ideas?\n\nOh, and by the way, we paid extra for express tech support.  Don't do that.  They might not help you anyway.  And us they "cannot determine" our express service code.  Which is slang for "you might have paid for it, but you ain't got it, and we are Dell."
214659
A restore point is only created every time that you re-start the computer. If you never re-start the computer, than you will not have any restore points. If it is Xp, when you get to the system restore page, there should be an option for "create a restore point". Follow those steps, and you should be able to create a point on the day that you want. Sometimes it doesn't work though. What are you doing a system restore for?
659434
Hmm, where did you read that Alienware is associated to Dell? To my knowledge, Alienware is not associated with Dell, therefore contacting Dell will not get you anywhere. What you should consider doing is contacting Alienware once more, (I dont know what is going on between you guys), but if you do not get the service you like, contact their customer service and see if you can sort out an alternative. \n\nMy suggestion is to send it to them until they finally decide to do something about it. However, you will have to keep your patience and sort it out slowly with them. Usually, companies have a policy that after a number of repairs, they will replace or refund the system cost. The only question is: Do they understand the problem that is in the system or not. However, make sure your warranty does not run out, keep your time organized and if you send your system in for repair, make sure to get it back fast and if it doesnt work, send it in again. I know it is a hassle but if you take your time, you are going to waste that warranty.\n\nJust on a side note, what is going on with your system, perhaps if you post it on Yahoo you can get some sort of help. You can always email me at bqm1234@yahoo.com, I am a "Geek Squad" tech at Best Buy so I encounter these problems a lot. \n\nGood Luck
384440
not knowning what computer you have you can only talk in general about passwords..all windows passwords can be cured with a reinstall but youll lose your data..if its dell you have two choices ...you can either pay the money to have the eprom shorted out or you have a nice doorstop ...dell customer service is about as useless as a nancy pelosi speechwriter for financial planning\nif its a hard drive password issue. replace the hard drive cause its not worth screwing with.
469197
Check to make sure you dont have any recalls on that particular thing. Maybe you didn't put it in correctly. ummm maybe your laptop is not responding correctly to it because the unknown error is not effecting it. Just follow the error and keep doing what ya doing. have a nice day
341696
Assuming it is Windows XP, run the system restore utility (Start --> Programs --> Accessories --> System Tools --> System Restore).  Use the calendar and select a date prior to the time the problem started. This will put the computer back to the state it was in on that date. Just be aware that if you have installed any software or changed any settings on the computer since then, they may get lost.
309118
If it's that new, it could still be under warranty.  Call tech support again and be firm with them.  These companies usually won't do anything for you until you get nasty with them. Like insurance, the idea is that most people will give up and then they don't have to fix it.  If it's not warrantied, CD / DVD drives are pretty cheap these days.  You can get a decent DVD burner for $75.  I used to do PC repair and we only charged $35 to install those kinds of drives.  So the bill won't be terrible.  Before you take it in, try going to start -> run ->  type "msconfig" and click OK.  Uncheck the box that says load startup group items.  Restart. It may be that there is a software conflict and this will disable all unnecessary software.  See if that helps.\n\nGood luck.
1491
Just as a note to the last individual: yah, Canadians ARE so freakin nice, Dell does not outsource to Canada (has Dell-owned call centers in Canada), and many of the call centers in India are, also, not outsourced.\n\n Maybe your question could be more specific. What happened? WHY are you abandoning Dell? I work for Dell's DOC department, in a NON-OUTSOURCED Canadian call center, and I know Michael Dell cares A LOT about what his consumers think. He will often monitor calls himself or even take calls. \n\nMost large companies, espically those that outsource, have a difficult time controlling ALL of their employees and making sure they are representing the company as a concerned and understanding individual. To handle the flow of calls, so you are not waiting hours to speak to someone, requires a great deal of man-power; the more people you have between the top and the front line, the more difficult it is to ensure everyone is upholding your principles. How far did you go with your experience? Maybe you should try writing to Michael Dell to let him know your concerns. \n\nI find, at least as far as technical support, that some customers have expectations that are unrealistic. Many people think that because you bought -insert the name of any software product made by another company here- with their computer, that Dell should provide support for it. Think about it, if you buy Norton Antivirus from BestBuy, do you complain to them about Norton not working and expect them to fix it? Not likely. you contact the manufacture who is specialised in it. Many people have problems with their systems due to spyware and adware programs, but dont know they need to install anti-spyware software and do not recognise the symptoms. My question is, where you looking for free assistance with a DELL MANUFACTURED PRODUCT? \n\nI am not speaking on behalf of Dell here, but meerly my own experiences and how I look at our service. I would, at least, suggest contacting Michael Dell prior to giving up on Dell completely. I know that we DO hear feed back from him regarding both positive and negative customer experiences.\n\nPS: I have worked for other major comuter manufacturers and I must say Dell is NOT the worst in the industry, by far. The most important statistic agents are graded on here is customer experience, not call time as it is for most (forcing customers through as fast as possible to take more calls).
673499
this happened to my grandma, u should take it to a software company, i just think its overfilled.  Take it to dell or a friend who knows what to do
345856
try calling Dell© customer support and tell them about the issue.\n\nif you have waranty on it, it should be free.\n\n\ncall them up
332920
Best thing is to not depend on Dell for support. Most of their techs fail to understand your problem because they do not speak or understand English well. Best to consult a local repairman of good repute and pay a few bucks for reliable help.\nAn example of Dell incompetence. A couple of days ago, I attempted to perform a Dell computer scan. I was told by the error notice that I cannot do so because I lacked one of the following on my PC. Windows XP ==but I have it; English language setting == but I have it: M/S Windows Explorer 6.0 == I have 6.0 that has been recently updated. In other words my PC meets all requirements. I contacted Dell Online Chat. After spending over 45 minutes my question was not answered. They kept asking for nonsense such as where I am using the PC. I almost expected them to ask if I had any moles. The initial chat rap either got cut-off or decided to leave because he was ignorant of the answers. Another rep (also in India) took over and I had to repeat all the info and questions that were asked by the first rep. To this day my problem has not been resolved! I had a Gateway for over 10 years, sought help a few items over the years and always got a prompt response. Now I am sorry I listened to the so-called experts who advised that Dell was better. It sure is not.
144574
Looks like you have done most of the troubleshooting. Call up Dell. They would assist you in probably replacing the drive if the system is within contracts.\n\nBut they might ask you to repeat the steps you carried out and a few more, just to make sure its not the fault with the operating system.\n\nGood Luck!
331941
Your English seems OK to me.\n\ndisable system restore for right now.. Go to trend micro at: http://housecall.trendmicro.com/ and run a scan. They can tell you what it is and fix if possible.. THEN\n\nI would go to WWW.cnet.com and download spy bot and AVG free anti virus. And see what you can do with them..  Then you can enable system restore..Good Luck and God Bless. {:-)
408169
This is actually a genuine call my friend once recieved!! \n\nI.T Helpdesk - How can we help?\nCaller - My Computer is not working\nI.T Helpdesk - Have you tryed turning it on and off?\nCaller - Yes and nothing happens\nI.T Helpdesk - Have you checked all the wires are plugged in correctly?\nCaller - I can't see cause its dark\nI.T Helpdesk - Have you tryed turning the light on so you can see?\nCaller - Light wont turn on. We have had a power cut.
660739
Contact Dell...\n\nGOOD LUCK
291765
this  confusing....computer service?
587778
Probably the Yahoo server is a little slow your end and your browser is waiting for it to respond. I don't think Dell are any worse then anyother computer manufacturer.\nReally same sort of parts to any other like for like but just badged different on the box.
326418
look at you device manager and if there is a ? question mark beside or inside C drive use the hardware wizard to locate it.if you have a systems check program use it and if all else reboot and see if the icon comes back on screen.if all that fails take in for repair.there are many pc geeks that can get you going in a few minutes if thats the problem but there could be others.prepare to pay some cash or check or use your plastic.