it's said service is the new profit area.\nbut why many companies outsource or subcontract the services which are connected with\ntheir products tightly and naturally? e.g. the implementation of ERP of SAP,Oracle.\nhowever,other companies,IBM,Dell..,develop their service solution with full \nof momentum.\nwhat's the essence of difference?
202125
Some companies think it will save them money (although rarely are all the costs including opportunity costs considered) some companies do so because they do not have the necessary resources in house
370084
Hi,\n\n    There have been many studies which state the potential trade offs on outsourcing.  It has been shown to be extremely advantages for some organizations on some projects.  Most of the studies produced in the last 2 years or so have scaled back on the estimated savings; however, it is impossible to completely write off the process of outsourcing.\n\n   The best time to use outsourcing are projects which require significant coding/technical resources with very straightforwrd business logic.  You also want to work with a reputable outsourcer who has a set developoment methodogy in place.  Also, there is additional management overhead when outsourcing so the smallest projects are often better kept in house.\n\n   The worst projects for outsourcing are projects with high volatility with poor requirements.  There are also some projects which need to be kept in house due to security concerns. \n\n  In closing, outsourcing can be very profitable, but it is important that the project manager/CTO understands the strategic and business reasons of the decision.\n\nCheers,
82936
Times are changing and so do prices. How can they expect you to keep giving great service if you can't make enough money to keep your buissness afloat. If anyone has a good idea of how to explain that with finece be my guest.
646046
I think it's difficult for a lot of people to understand or support losing local jobs.  However, your scenario is accurate.  This is now a _global_ economy and people need to shift their thinking a little bit in order to understand the financial impact of decisions to outsource or not.   \n\nThe primary points of your argument are,\n1) There are equally competent engineers in India.  \nThis is true, in fact, of the people that I have worked with, I find that people in Indian firms are _highly_ competent, hard-working, and well-mannered.\n\n2) These competent engineers cost less.\nAbsolutely true.  This will probably change over time as the law of supply-and-demand starts to work, but not for awhile.  Although there is a great deal of demand for low-cose, high-potential engineers, there is also plenty of supply in the global markets.\n\n3) Companies that choose not to utilize global resources will lose.\nVery true.  The cost of product at such a company will be higher in some way.  The product will cost more to make, support, fix, enhance, etc.\n\n4) Downsizing has offsets.\nAlso true.  There will always be a need for direct customer interaction in many areas.  It's only the areas that can be serviced by remote people, like software development, testing, call centers, monitoring, etc that will be heavily impacted by global outsourcing.
144272
I'm amused by how many people think the government should dictate who private enterprise can pay for services, yet you'd get all bent out of shape if they dictated to you where you can buy your groceries.  And yes, absolutely, it's the same thing.\n\nEither you believe in the free market, or you don't.\n\nDo some research on the impact US phone support outsourcing is having in India, there's a whole new generation of rising-lifestyle youth, plus businesses popping up to provide them goods & services they aspire to with their new-found relative wealth.\n\nWhy do you think you deserve the ability to grow and prosper, but that it should stop at the border? If you don't like outsourcing, don't buy products from companies that do it/don't work for companies that do it.
211106
You know, services are already being outsourced by developed countries due to the obvious cost advantages. Next in line are manufacturing jobs. \nIn short, any country which outsources intelligently has a very bright future. As economists say, resources are limited, so smart countries should invest their resources in  sectors of the future such as IT, space, biotechnology, etc. where the main input is human intelligence, where there is maximum value addition and maximum profits (and minimum pollution). \nManufacturing on the other hand is not as profitable as it once was compared to the "knowledge" sectors.
132046
A large part of their success, specially India, is due to outsourcing by the United States.  During the 1980's and 1990's companies spent huge sums of money laying fiber optic cable under the Atlantic Ocean and elsewhere.  They anticipated huge demands for broadband.  The demands never quite materialized, and countries like India took advantage of very cheap international communications to set up call centers to handle a range of services from tech support, to accounting to data storage and tedious programming.  Given their cheaper labor rates, it made sense for American companies to outsource work to them.  They were prepared for all of this because they anticipated it and had trained huge numbers of scientist and engineers in comparison to the U.S. An example of the result of all of this is the fact that in 2005, there were over 245,000 Indians answering phones from all over the world or dialing out to solicit people for credit cards or cell phone bargains or overdue bills! Bangalor is one of the cities that has flourished from this new economy.  The Indians are taking English courses, including accents and regional speech.  Soon, you won't be able to tell that you are talking to an Indian. Right now there is a fast food restaurant in Colorado that is routing drive-up orders to a call center in India that processes the order and sends it back to the kitchen.  This cuts about 15 seconds from the time it takes to drive up to the time you leave with your order!  The 15 seconds translates to big money for the restaurant.
97486
SAP is not as popular as Oracle and MS-SQL, but it does have a good-sized customer base, especially in the financial industry.\n\nI've never used it but I have seen people advertising for SAP help.
221104
In my mind, and this will get you started, the biggest issue facing us today is the use of 'outsourced labor' in such industries as IT and manufacturing. The big concern is that a product can be manufactured outside of the country, for a huge cost saving. Labor costs across the globe are far from equal which means that a company can maximize it's profits by reducing production costs. Many manufacturing companies have been doing this for years by taking advantage of ridculously low production costs in China. The trend started to spread to the IT sector in the 1990s when Indian labor became a viable option. Today, when you call a product support number, or even when you call your bank, you may find that you are speaking with an individual in Bangalore.\n\nOne obvious concern is that no attention is paid to domestic unemployment which is bound to increase as a result. To put that into context, you may have an engineer or a software programmer who has studied for years, suddenly find him/herself in an ever diminishing job market.\n\nAnother issue that has been evident for some time is the use of 'sweat shops' in foreign countries to produce clothing and footware. Nike has been accused of using ultra-cheap labor to produce its shoes, for instance. And, did you know that 'The Simpsons' is partly produced in Korea?
600817
if you are someone who works for one of those companies, than no. You guys get paid enough already.\n\nhowever, if you are just wondering because you're looking at a new service provider as a customer, than yes, i'd say go for it unless you find someone with better customer service and it's for free.
317059
BPO means Business Processes Outsourcing. It can involve outsourcing(getting work done by third party) of any activity of a business like accounting, customer service, payroll preparation, data mining and so on. \nA Call centre is a place where trained people take customer service calls/enquiries for a particular company. Now a call centre work can be done by the company itself (called captive call centre) or it can be outsourced from a specialised firm (then it is called BPO).\n\nSo, essentially Call Center is a type of BPO service.\nSecondly, in a call center job you have to answer customer calls, whereas in a BPO job you could be doing call center work or any other process also maybe just desk job like data processing.
519177
I'm correcting your grammar: \n\nHello, My name is Sharlyn . Today Im gonna talk ABOUT the Economic aspect of Singapore. First, let me ask:  HAVE any of you been to Singapore or THOUGHT ABOUT doing business there perhaps???\n\nDoing business in Singapore is acutally BENEFICIAL(desirable?) BECAUSE their economy is a highly developed and successful free market economy (meaning only businesses and consumers decide what they will produce and purchase, so basically there is no governmental intervention )
168518
customer service and help desks.\nit can also literally mean service like after a car is purchased the service department takes over.
77923
The gentleman above wrote: "The intent is to get the client to bypass a formal RFP process and view your consultative approach as a "service" beyond the software you intend to sell."\n\nIt's correct, but incomplete. Consultative selling (a method largely developed by Mack Hanan) aims at selling a business value, as opposed to a mere product.\n\nIt is not enough to sell a "service beyond the software"; a consultative seller must offer a "profit improvement that will be brought about by the implementation of the software in the client environment."\n\nThis means you have to understand a client's business so well that you can apply your solution in a way that results in a profit improvement for him.\n\nUsually, only salespeople who master business and/or have consulting skills, can use Consultative Selling.
244102
I am not in SAP but I am in the industry working in US. In the ERP products, SAP has a very good footing. SAP also is working actively to integrate Enterprise Service Architecture (ESA) and web services to its products. Many of the SAP modules do not have very good competitors. It takes years to create a product that can replace SAP efficiently and hence I guess SAP platform will be popular among big businesses for the next 15 years.\n\nTo question on if you will be successful in this platform, the answer is dependent on *you*. A lot of communication skill and networking skill (I mean the soft skill to keep people close to you in your network) is needed to get good assignments. Many assignments in this area is awarded based on "somebody knows him" relationship.
41939
I provide helpdesk services so I visit the Dell tech support often ... on fustrating feature of their support is they do not directly reference the hardware installed on a Dell system but generalize. They are also very protective in that if you are not the origional purchaser of the hardware they will not talk to you... Their overall intenet support is well below average ... their phone support is being outsorced to India and alot of people have told me that it is very below standard...
293280
On Demand Software (ODS) is much more popular than people think, simply because the concept of on demand software has been ill defined and is generally concieved ad limited to "Net Licensing" Here are a couple of recommendations to round out your research paper.\n\n1) Start by breaking the mold: Define ODS in it´s full conception. On Demand is a service definition not a product spec. The whole idea behind On demand, is to have your service when you need it. Bluntly put, almost all net transactions and particularly all DOWNLOADS are delivered on demand. so the biggest consumer of ODS is really the home end user, and the real market is in the "Upgrade and fringe bennefit" segment of ODS rather than the "Full Service application"\n\nThe best example of this (other than the all powerfull i Tunes) is probably the MS Office Clipart gallery, absolutely on demand, but dellivering only a fraction of all the suite's functionalities.\n\n2) Proove the market assumptions before you measure the market. as the old saying states, "to assume is to make an A** out of U and ME" so before you bring out your calculator and start adding customers Proove the real motivation behind each consumer and service segments.\n\nSome less looked at segments may be "Patches", "Demos" "Add ons", "Advertising on Demand (Which actually acounts for most of the profit of web based e'mail)"\n\nThen there is the classics "WEB MAIL" as the king of the ODS software services, which led to "CONTACT MANAGEMENT" and "SCHEDULING" "MEETING MANAGEMENT and MESSAGING" Services, then and only then consider SUITE Services and ERPs which are at the pinnacle of complexity and thus have a smaller segment.\n\nIf you can make a case for each relevant service segment you will see that your customer count is high, composed of many interdependent market response surfaces. \n\n3) Round out by explaining some of the unique attributes of the ODS business model such as. . .\n\nA) the money is in the service not just the license fee. . explain how service creates and audience and the audience creates a media profit (Once again the case of web based e'mail)\n\nB) A different service calls for different measures. .  the importance of measuring transactions and consumers, badwidth and feature richness.\n\nC) Data management builds uncontested loyalty. (ask how much you value your information, thats how much you will want to stay once you decide on an ODS service provider.)\n\n4) Last measure the size of the market according to simple facts. If your cost to run is $1,000,000/mo and your profit margin per account user is $10/mo Than your real market is the top 100,000 consumer over the total response surface of the features in your ODS platform.