I just started working at one this week, as a clerk typist.  But this title doesn't tell you that I could also be put at the front desk.  If put there, I will sometimes deal with angry customers who will curse at me and threaten me.  I'm a shy person so I doubt that this aspect of the job is for me.  I want to give the job a chance and I really believe in the mission this state agency but I was in tears a moment ago just thinking about it all.  \n\nAnyone out there like this kind of work?  How do you deal with the customers?  If you are not an employee at a welfare office, I'd still like to know how you would handle yourself.
212911
Don´t Cry people are so rude and mad  they thing that getting even with you would take all the rage and and anger out of their system, what you have to explain to this persons that you are just an employee and that you are just doing your job, that being rude won´t solve the problem and if they have any complaints to write a letter to the costumer service office, and if they are calm you can both get a solution to the problem, never argue with them and tell them that they are always right. Its just a customer and they would leave and you will have to deal with thousands of people like them because jobs are always demanding an extra effort and if you have questions ask your supervisor or host.
254535
OK....someone went there.  This topic always seems to create a LOT of anger on both sides, so I will try to answer this diplomatically.\n\nHaving been a busser, host, bartender, trainer, and manager over the years, I have seen the phenomena at work.  I seems to me that while there are, indeed, people who are simply too selfish to part with tip money, most of the people who tip poorly are either woefully misinformed about the custom or really weren't happy about their experience.\n\nMany is the well-intentioned tipped employee who decides somewhere along the line to try extra-hard with groups that fall into the stereotypic demographic for poor tippers.  What the tipped employee is unknowingly doing, though, is to come off as overly officious and condecending, which African-Americans are sharp enough to recognize.  In short, these folks are savvy enough to know when they're being had.  It has served me well to avoid dripping with servitude at these tables, and to just provide simple, solid service.\n\nInterestingly, Cornell University did a study several years ago on this very topic, and concluded that, indeed, African Americans reported a tipping level at about 5% below that of all other groups polled.  Despite the bevvy of "personal experience" stories available both in support of and contradictory to your assertion, the facts in the study are very telling.  Remember that, while stereotyping is very limiting to the individuals in a group, the stereotypes usually come from somewhere.\n\nAny group, regardless of what demographic they fall into, who routinely orders the most expensive things on the menu and acts as though the sky's the limit for spending, and then turns around and cries poverty at tip time, is a pain in the ass.  Fear not....Karma will get them for it.  Relax and move on to your next table.  If you go to the next one flustered and upset from the previous table's outright abuse of both you and the tipping system, you're not going to give your best, and it'll ruin your whole night.
79938
Are you in a leadership role? Cuz I went through this at a Call-center that I ran, and I put out a MEMO that stated something like, "Personal Hygeiene On the Job" And listed a few basic requirements like showering, washing hair, clean & ironed clothes, brushing teeth & using mints if necessary. Then I stated at the bottom, "most of us are doing a great job coming to the workplace clean and tidy, but maybe a few of us need a reminder, to keep the office looking and smelling it's best".....It worked !!!!
209299
I worked in a hospital for years and after years of trying to change exactly what you are talking about - I had to quit.  I couldn't find a way to separate what I was dealing with at the hospital (negligent doctors, uncaring nurses, etc.) from the rest of my life.  I actually started having a lot of stress-related health problems, which is ironic because now I ended up on the other side of that system and it's just as demeaning and wrong as I thought it was.  \n\nWhat I do now is not to bad mouth hospitals, because obviously we need them, but to try to kind of coach people about how to "protect" and "advocate for" themselves at the hospital.  I tell them never go to the hospital alone.  Have someone taking notes on everything you are told.  There are no dumb questions - ask them all until you get an answer that you understand and contact the patient relations and or social services department for additional assistance.\n\nI want to add, and this should go without saying, that there are excellent, caring people in every aspect of the hospital, I was just speaking to this question and the fact that we have shared similar experiences.\n\nI'm sorry I don't have more to offer as a solution.  I'm still mad that I quit in a way because I don't think of myself as a quitter and I know I was helping people.  It was just that I, personally, couldn't find a way not to get so upset about it.  \n\nTake care and try to hang in there...
172666
Yes, it annoys me, too. I grew up around people like that. This is partly why I'm against welfare-because I know that it gets abused. The major reason I'm against it though, is because I believe in people just being responsible for themselves. Unemployment for people who have actually LOST their jobs is about the only social welfare I believe in-aside from financial aid, which helps kids get out of an unfortunate situation that they were put in by their parents.\n\npseudo_obscure, I skimmed through the other posts, and I see no mention of race/color. Why would you call someone a racist for commenting on welfare? It seems like you are the racist for associating welfare with a specific race.\n\npinky, and anyone else who does not believe that people on welfare actually pay for nothing in life, I grew up with people like this. First off, there's something called Section 8, in which the govt will pay part or ALL of your rent. Add food stamps to that, and what's left for these people to worry about in life??? A few years ago, I worked with someone who was about to move into another home, and she was hesitant because she didn't "want to lose [her] housing" and that she "waited 3 years to get free housing". SHE ACTUALLY SAID THAT!!! Can you imagine hearing crap like that from one of your COWORKERS? Knowing that part of the deductions from your pay check is going to pay her rent?
404692
When dealing with an envious co-worker, I kill them with kindness, and I'm not talking about lip service. You must be genuine when doing this for it to work. Obviously they have massive insecurities, and perceive you as some kind of threat. I would also suggest keeping ones personal, and professional life mum. In essence, do not give anyone a reason to hold you in contempt. The old saying is true, "keep your friends close, your enemies closer".
234893
Some are unable to work.  How is a woman with 3 kids supposed to go out and volunteer when she can't afford daycare?  its a good idea but would run into too many pitfalls.  And "welfare" has checks and balances to make sure you are looking for work.  Have you ever been on "welfare?" its not a happy place.  And not all "welfare" people are lazy either that is a bigotistical remark\n\nGood for you for working 3 jobs to keep your family off of welfare, however if you were to lose your wife and have to take care of your children by yourself 3 jobs would not be possible.  Not everyone has family and if they do often they are in the same boat. childcare assistance is only available for the dirt poor, once you think you are almost looking at getting somewhere, they cut you off and you can no longer afford daycare which means you can no longer work.  not everyone who is on welfare doesn't work.  the majority of people on welfare are working but unfortunately don't get paid enough.  People would rather work than not.  it is very hard to not work and not feed your family you feel horrible and useless and like scum.\nAnd daycare assistance is not available for people who are "volunteering".  i'd like to know why everyone thinks people on "welfare" (by the way its not even called welfare anymore, atleast not in wisconsin) are lazy.  its very stereotypical and definately not the truth\n\nand here in wisconsin we have mandatory work placement/jobsearch programs in place.  why don't you people take a look into the system instead of assuming and believing stereotypes?
214185
I think you're overthinking this.  I mean, people make mistakes and people will get irate over them.  You did your job, and correctly, I don't think you have much to worry about.  Also, it sounds like you're in a customer service position...take some advise and get used to it now, it only gets worse.  :)
78161
We use a time out! It is good to have like a time out chair! Also we use rewards for good behavior! We have a chart for attendance and then behavior all in one! Works great! They are so excited they want to get a reward. If you really have a problem -take the child aside and talk to them- depends on the age- speak with parents! Glad for your new job!!! Be blessed -may Gods face shine upon you and establish the  work of your hands-- for his glory! Go visit my 360  page if you can ! I would really like to keep in contact with you!!! Pray for me and my husband!   So much to pray about! bye
153211
I hear ya. I see people who are on disability, with not a thing wrong with them! I was at dfacs one day (I don't receive help, don't remember why I was there tho!) And this woman was so mad that they told her that she had to get a job! People are just lazy!
239756
I am a social worker and I hate people.  My next job will have no people in it.  Widgets here I come.  Seriously, it can be exasperating and stressful and it seems the rewards are fewer and far between.
6482
THE STAFF!!  I have worked in restaraunts since I was 15 and I must say that if your staff isnt GREAT CHIPPER UPBEAT And ready to deal with the JERKS that walk in then you restaraunt wont do well either!  You need to establish a 'regualr' customer base and really get the word out.  2/3 businesses dont make it past the first year due to going into the hole.  Make sure that you are prepared to losse money your first year in order to provide promotions and specials to the public to get them into the restaraunt.  Make sure that since this is your first atempt that you only hire experienced servers and cooks.  This will not be the place to train new employees!  Make sure to set a budget for each month and make sure that you stay within it!!  I helped open a restarant in St. Charles MO and they are now making a killing off the business so this is where I get my info from.  Make sure also that who you have doing to books and all is someone who you TRUST!!  Accounting is a huge part as well!!  Make sure that you like all of the food that you serve cause if you dont like it and you wont eat it chances are that the public wont either.  Any time that you try a new dish serve it as a specail once or twice a week for about a month to see what the responce is to it first.  Have your staff taste things as well they will be your most honest critics!!  Cause they wont want to serve something that they cant sell... you have to think that servers make money directly off of your products.\n\nOh and feel free to IM me at justone_girl on yahoo.  I would love to help you out any more if I can
75042
I am so glad you asked this question. I work in the marketing dept. One thing is I have to account every day where I have been who I have seen and who I spoke with. I have also encouraged my boss to check up on me at any time.\n I also set up care and do care plan as well with home health. I also have asked my boss to check up on why if they did not go with our company, which is not very often that they do not sign with us. I want to know if I need to add or not say something.\n Then I have spreadsheets of where I have been and who I have talked too where and when. I turn them in weekly and write if it’s an AB or C possibility.\n\nFirst you must assess your organizational needs\nDo you understand 'Client/ patient’s service and needs’?\n Are we doing quality control on the aide’s nurses and marketer’s .Calling the home and doing patient checks.\nIdentify your gaps and prioritize your new hires into skill level meaning A, B, C level great aide being an A does charting reports problems with patients has complements from patients and families.\n \nManaging \nExpectations, gets jobs quickly and on time\nRecruiting and interviewing knows job descriptions inside and out great interview skills, orientation skills, reviewing benefits with employees, training them on equipment\nHow well does the employee communicate with the mangers and nurses.  \n \nHow well do the management motivate and reward the employee \nHow does the employee step up to problems?\nHow well organized is the employee.
448879
I think it all starts earlier than one suspects. I am appalled at the way in which children use the term "spastic" as an insult.  What are they learning at home to be so insensitive?  It doesn't get better. I was once in a position where I needed to recruit a typist and I suggested to Human Resources that perhaps this was a job which might be made available to a disabled person who might otherwise find it hard to gain employment.  I encountered bafflement.  "Any particular disability?" I was asked.  I have a son who has been disabled since the age of twelve.  He is hoping for a job worthy of his very considerable intellectual skills, but he keeps his disability well concealed when job hunting.  He has seen too much of people's attitudes. In many ways, we still live in the jungle.
622363
I realize that at this time you feel this job will help you on your resume in the long run, but being miserable is not worth it. Especially if you know that your effort is genuine, and that they really are being overly unreasonable. Are there are other similar jobs in your area? Maybe switching employers and staying in the same field? I just don't see risking a mental breakdown due to your work environment as being worth having a few words on a resume.
463860
I worked as a call centre agent for many companies from selling webpages to inbound Fed Ex calls to Land Rover info line to banking and surveys.  I have done inbound (when people call you) and outbound (when you interrupt people's dinner)\n\nExperiences...it depending on where I was.  There was one company that treated us like crap and had no morals.  They did not follow the do no call laws and didnt do anything to people who harassed elderly people and sold to dead ones.  Other ones I worked at were very good, good environment, good pay and lots of support to help you do a good job.  \n\nCall centre work is very stressful.  Either you have sales targets to meet where any number you call is luck of the draw, or you have to do as much customer service as you can while keeping your talk time down.  Working inbound call centres there will always be certain times that the call you are on will have just disconnected when another calls in.  You will go home hearing the "ding" in your ear when a call comes in.\n\nYou have to learn to leave your job at the door when you go home or it will drive you insane.  People think that because you are on a phone, it gives them latitude to scream at you and say things they never would in person.  You didnt know it was their dinner time; it was 8:00 or later...but you get yelled at.  You didnt create the storm that grounded 35 Fed Ex flights in Memphis....but you are responsible.  Its not easy and anyone who says it is easy is lying to you because they have lost their morals at work.\n\nYou can try it, and see how it is.  Some people are okay with it for awhile, but rarely is it a "career" unless you are in management or IT.
470785
I say I hear your pain!!!\nI have worked in the dental field first as a dental assistant for many years then as a Hygienist. I have only worked in a few offices. The office I work now, the dentist comes in late, has the front desk many times move patients up then runs behind all day. Drives us NUTS. She want to get out early. I only work with her one day a week. Usually no lunch and makes her Hygiene patients wait many times for 30mins or more.\nLast man I worked for ran on time, rarely did we miss lunch-rarely-there is NO excuse for this happening over and over. Sometimes yes, all the time NO! Selfish.\nI don't have a cleaning lady, or someone to do my wash. Homework every night....I hear ya sister. BUT there are Dentists out there that don't do this...Where are you?? lol