some one can tell, that what is call center out sourcing? and what is required to establish a call center?\n1. Which equipements are required?\n2. How much investment is required?\n3. What else is required?\n\nPlease mention the sites, from where i can get the perfect information.
198769
You only required your brain, and you have to be strong and determine + play lottery, then you will get lots of money, after that you don't need any business. just enjoy your life
316278
A combination of cold calling and mass mailings... It also should be worthwhile to check out what similar local or out of the area companies are charging so you can set out a competitive cost structure.\n\nGood luck!
252103
Why don't you ask a your question?  What help do you need?  If you had asked a coherent question, I would have been willing (and able) to help you, since I am a former call center consultant, but since you can't seem to form a thought, sorry.
416910
It's pretty tough with the lizard and caveman accepting 800 calls to sell insurance. Also all the other companies with "central processing" 800 centers.\n\nYou can still turn a buck in a company or private agency if you work your @ss off with killer advertising.\n\nIt's a tough burn though.\n\n====================
358396
You can setup some voip gateway or proxy (Asterisk or SER/OpenSER) and a billing system. then you can register clients and allow them to call anywhere using soft phone. and bill them using cdrs. If you need further info contact me at asterisk.expert@yahoo.com
259862
if you are starting out alone, its tough to do unless you have some good education and experience to back it up\n\ni suggest you talk to your friends and family.. network through them and so you can get in contact with their friends etc.\n\nits going to be lot of sales call process in the beginning
325260
start making web-sites, you earn a lot there. but i guess you should study first. Call centres also give good money.
106338
Do they have a web site?  If so I would check there (and let me know if they do, I looked and couldn't find one).\n\nOn another note, I would be cautious of a company that didn't tell you what they do.  Most are very happy to tell you.  It could be that they want you to find out on your own, just to see how resourcfull you are.
405299
OK here goes, I was a ISP and sold my service. I had to buy service from what is called a tier two provider. They are the ones who get you the pipe line to the Internet cloud and your IP's. Then you will need Equipment (modem bank, servers, and dsu/tsu). You will also need phone line to your modem bank.\n\nAll this takes knowledge to setup and take care of, it is not for the faint of hart.\n\nIf you want more info duane_p57 at yahoo dot com
182595
Call center = high tech sweat shop. \nIf they are like other call centers, you will be timed and watched, and timed some more. If you're one minute late from break, you'll hear about it if you do that too many times. 30 seconds late from lunch? That's logged somewhere and used against you later. You might be required to take calls back to back to back for a long duration, and since you're part time, your breaks will be few, if any. Good luck. I wouldn't work in a call center for anything. I was in inside sales for Verizon Wireless, and it was sh*t. Excuse the expression.
344488
I don't know much about online businesses, but I work for a company that hires contractors to work at home taking phone calls. The company is West Corporation. You can work as an At Home Agent. These agents make .10 cents per minute they are on a call. Some people make good money at it. This is entirely a legit company.  We used to take calls at our call center, but we found it more beneficial to hire and train At home agents to take our inbound calls. \n\nThe agent logs onto the computer and schedules their own work time.  Then they log into their phone and punch in on the computer. This will start the time clock.  They have a 1-800 number for customer service if you have any problems with anything. It could be computer related, phone related, or actual help with the calls. They're there 24/7 to help you out. I know a number of people who have families, and stay at home moms make extra cash taking calls on the phone.
1491
Just as a note to the last individual: yah, Canadians ARE so freakin nice, Dell does not outsource to Canada (has Dell-owned call centers in Canada), and many of the call centers in India are, also, not outsourced.\n\n Maybe your question could be more specific. What happened? WHY are you abandoning Dell? I work for Dell's DOC department, in a NON-OUTSOURCED Canadian call center, and I know Michael Dell cares A LOT about what his consumers think. He will often monitor calls himself or even take calls. \n\nMost large companies, espically those that outsource, have a difficult time controlling ALL of their employees and making sure they are representing the company as a concerned and understanding individual. To handle the flow of calls, so you are not waiting hours to speak to someone, requires a great deal of man-power; the more people you have between the top and the front line, the more difficult it is to ensure everyone is upholding your principles. How far did you go with your experience? Maybe you should try writing to Michael Dell to let him know your concerns. \n\nI find, at least as far as technical support, that some customers have expectations that are unrealistic. Many people think that because you bought -insert the name of any software product made by another company here- with their computer, that Dell should provide support for it. Think about it, if you buy Norton Antivirus from BestBuy, do you complain to them about Norton not working and expect them to fix it? Not likely. you contact the manufacture who is specialised in it. Many people have problems with their systems due to spyware and adware programs, but dont know they need to install anti-spyware software and do not recognise the symptoms. My question is, where you looking for free assistance with a DELL MANUFACTURED PRODUCT? \n\nI am not speaking on behalf of Dell here, but meerly my own experiences and how I look at our service. I would, at least, suggest contacting Michael Dell prior to giving up on Dell completely. I know that we DO hear feed back from him regarding both positive and negative customer experiences.\n\nPS: I have worked for other major comuter manufacturers and I must say Dell is NOT the worst in the industry, by far. The most important statistic agents are graded on here is customer experience, not call time as it is for most (forcing customers through as fast as possible to take more calls).
627989
I had a problem talking with the customer service people at Dell.  They outsource and I was really getting frustrated.  I can usually understand them but this one guy was making me crazy.  \n\nI said, "I can't understand you I need to speak to someone who speaks english."  He said, "I don't understand sir I am speaking english."  I told him he wasn't doing it as well as someone else might.  He transffered me to his supervisor.  \n\nThe sup was an American employee.  My suggestion is call them back ask for a supervisor.  Make sure they know it is not their fault.  If they ask if they can help you say sorry no I need a supervisor.  They should help out.  \n\nIf they still cannot ask to be transferred to a US Regional Office.  This should transfer you to a number that won't transfer you out of country.  \n\nI hope this helps you, good luck.
662598
Look into SDLC.\n\nIt starts with requirements - defining what is expected - not only on what is needed as far as functionality, but when it is needed and how it is delivered.\n\nSuccess is determined by the approval of the customer.  Make sure you nail down what their expectations are.
332782
There is nothing as successful as actually getting on the phone, and pitching to clients direct. This obviously only works if you are pitching corporate though. If you are aiming at B2C business (business selling to general public) then it is good firstly to have a website, and then to make sure that website is visible to your target audience. Think about where people would shop to find your product... where would they look?
386316
Well, you certainly aren't showing me any intelligence by posting advertising in this forum. Since you're obviously not able to follow instructions, I'd hesitate to even consider you for any jobs.\n\nBut hey, perhaps you can suck in some clueless customer with more money than sense. Good luck in getting paid. The blind leading the blind.
527895
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