Can I get a spare cord? My unit suddenly stopped working and I can't see any reason why.
1433115
Hi there, Linda. Please email us at info@critterzoneusa.com and we will help you out with that right away. Thanks!
1433116
I had a problem with one of my units, and they offered to replace it since it was within the 1 year warranty period. I would just send them an email or call their customer service line.
1433117
I doubt that the problem is the cord. The first one of these I had just stopped working after a couple of months. The replacement quit ionizing after 2 weeks. My opinion is that they are junk.
1433118
That happened to mine too after I had it for less than a year. The company was very nice and replaced it. They said it failed because I didn't clean it well and often enough. The printed instructions don't do a great job of explaining how to clean it. Look at their website for better instructions.
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
164648
I've had the same problem. For me it turned out to be a spontaneously faulty charger cord. The original cord worked without issue for four months, but then suddenly refused to relay power to the cleaning station. The fault seems to lie in the wall wart end of the cord that plugs into the wall. I fiddled around with the housing, moving the metal tongs pushed in the wall outlet and for brief moments the cleaning station would suddenly have power. If I let go of the wall wart, however, the cleaning station would again lose power. I purchased a replacement cord here on Amazon and the problem disappeared. HOWEVER, after an additional seven months the problem cropped up again, necessitating the purchase of a third replacement cord.
506285
I am contating the manufacturer with that same question. The cord is currently not so I am hoping they have a cord available. I will figure out how to post if they do.
1579610
My guess is that where you plugged it in is a "switched" outlet. You are not getting power or, the cord has a break in it or the transformer you plug in is a goner.
580390
Well I have the same problem. My unit just stopped working. I only used it for a few months and it stopped working. I looked at the other responses and may try to get it fixed. Just don't want to put money into it and perhaps still have it not work.
663899
Thanks a lot for your answers folks. I actually contacted the seller and they are sending me a replacement cord! That should fix the whole problem in itself and save us from the hassle of determining the right specification. Appreciate your answers here.
1825275
OK -- it's your fault! I yanked it out and the small end that was stuck did not come out with cord. Dang. Guess I will buy a new one.
1003993
To tell you the truth, mine stopped working, hopefully I can repair it myself..so you might want to get something else
4163
Mine stopped working and then randomly started working 30 minutes later. So I'd either wait and see if that works, or return it for a new one.
1934799
Sorry I don't have the answer and I still haven't found a cord for my model.
1098537
I had the same thing happen. From the internet surfing I did, I assumed the unit was dead. Sorry.
391742
The wire is super thin so I don't think you be able to repair or replace it. Wire may have broken within the plastic coating so you won't be able to even trouble shoot. Alternative would be buy a new USB cable
1845798
don't leave it in a hot area, store/keep it in a cool place. Check the cord. You may have a short and need replacement. That's what happened to me.
1450654
Sounds like your cord has gone bad. Happened to me recently as well. I changed my review to reflect this.
1034343
I got the cord. Just return the article. Ask for return and they will send you a return for mailing and send you a new one.Cub
1685344
Sounds like a faulty unit, my last one only lasted a couple of months. It's just a cheap fun thing so I figured I would just replace them as they gave out... Since it came that way though I would say return it for a replacement.