Bought this system over a year ago. It has been one thing or another. Had to have 2 cameras replaced --did this about 2 months ago. Now 3 more camera not showing video on screen. I call support--never get to speak to anyone. Leave a email online. No answer. Bought this system over a year ago. It has been one thing or another. Had to have 2 cameras replaced --did this about 2 months ago. Now 3 more camera not showing video on screen. I call... » Read More Bought this system over a year ago. It has been one thing or another. Had to have 2 cameras replaced --did this about 2 months ago. Now 3 more camera not showing video on screen. I call support--never get to speak to anyone. Leave a email online. No answer. « Show Less
421822
I had the same issues. And as soon as the warranty went out the DVR went out as well!! I had noted all of this on my review!!
1412603
Had mine for 2 years and still going. Not the best quality. Haven't had to contact support yet.
1452104
the only thing I can think of is that one of the camera's don't work. Maybe you can return the unit for another one. good Luck.
2030411
I've had 2 Flip HD video cameras, finally had to junk both of them. I ordered new battery packs etc, but didn't help. Good Luck.
1876112
When did you purchase the item? You have something like 30 days to send it back with no charges. Log in to your account and click on the order. Then look for the option to return the item. The first camera I sent back within a week. The 2nd I kept 3 weeks before I sent it back. I tried everything to get it to work ... but no go.
614934
I agree, I am having the same problem. I don't want to invest any more money in the Logitech brand of security cameras if they are phasing out support for them. I placed an order for the Add-On 3 months ago and it's still out of stock. No one can give me an answer when they will be back in stock.
1675938
Well, I am just a customer and I don't offer any warranty to you (sorry). The problem is that the company's "warranty" does NOT work well either. I had a problem with my B800FS within a few months of my purchase. I called the tech support and I realized that the company has layers of tech support (called tier I, II, III etc.). By the time my problem went to the higher tier of support, no one knows my problem any more and I have to make multiple phone calls..... Is my problem solved after all? NOOOOOO! This backup unit does NOT have its own backup system - IF you cannot access the data via network (for whatever reason), you are stuck! If you have NOT purchased the system yet, think AGAIN, before you spend your bucks
25070
Jenni -I did file a complaint with Olympus and with the Better Business Bureau (BBB). A letter from the BBB came in last week - Olympus has NOT responded to two separate requests from the BBB. If they do not reply to the third, it will be a stike against Olympus - which does not look good to customers.In addition - if your camera is only 27 days old, I suggest to try to get it exchanged at the store you bought it at. If not, be sure to call Olympus. If you get no results, ask to file a complaint. They should assign you a case number - and a corporate rep will call you back. Good luck! Jenni -I did file a complaint with Olympus and with the Better Business Bureau (BBB). A letter from the BBB came in last week - Olympus has NOT responded to two separate requests from the BBB. If they do not reply to the third, it will be a stike against Olympus - which does not look good to customers.In addition - if your camera is only 27 days old, I suggest to try to get it exchanged at the store you bought it at. If not, be sure to call Olympus. If you get no results, ask to file a complaint. They should assign you a case number - and a corporate rep will call... » Read More Jenni -I did file a complaint with Olympus and with the Better Business Bureau (BBB). A letter from the BBB came in last week - Olympus has NOT responded to two separate requests from the BBB. If they do not reply to the third, it will be a stike against Olympus - which does not look good to customers.In addition - if your camera is only 27 days old, I suggest to try to get it exchanged at the store you bought it at. If not, be sure to call Olympus. If you get no results, ask to file a complaint. They should assign you a case number - and a corporate rep will call you back. Good luck! « Show Less
604921
It has been a few years since we owned these cameras. They were very low quality and we have since replaced with another system. I would try contacting the company for replacements or check ebay.
90043
Yes!!! I have this problem as well! It's so upsetting because this is supposed to be a high quality camera. And I don't feel like spending $500 for a second camera. Have you found the solution for this? If you look at my YouTube channel: APurposeDeep, you can see that my first 2 videos were recorded with it and the quality is very poor :(
1886589
My sister and I both had this camera and we had the same problem. I think that once you start having issues with this camera there is no going back. I would just upgrade. We never figured out why the glitch occurred.
876166
First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up! My advice don't waste time and go directly to amazon. First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up!... » Read More First of all the system is not that bad for the price. Having said that, I bought the system on December 2014, and out of the box, 2 of the cameras didn't work. Tried to work with the defender team for 1 month without luck, at the end they just ignored my emails (phones never work). After a month I decided to contact Amazon and explain the situation. They sent me the entire system again. I changed the 2 cameras that didn't work for 2 of the system and sent the system back with the prepaid shipping label Amazon provided. Defender has the WORST customer service. Thanks Amazon for stepping up! My advice don't waste time and go directly to amazon. « Show Less
295826
The sound records on the videos OK and I can hear it when I upload them to my computer. But the camera itself makes no sounds whatsoever -- no video playback sound, no shutter sound, etc., despite what the camera settings are. It's almost as if its own speaker is not connected / broken.
1770653
The reason I gave up entirely on this camera was that, unfortunately, I was 100% unable to reach the seller for ANY kind of support notwithstanding repeated attempts (although none recently). The product appeared well conceived, but I also had setup problems. Hope you eventually get a response, but I'm not optimistic.
785297
If I were you I would look somewhere else for Camera.That's a good question? I was unable to get support or reply from Swann even though I called and sent numerous inquiries, so I sent mine back.
1248256
I 'm not sure I have bought a few of these cameras and none seem to last over a year. The Video Secu brand are the ones that I have bought the most.Some have audio ,some have Sony components.
2197805
I started with the SX260 but after a few days sent it back and got the 280. I was very pleased with the performance of the 260, but 280 even better.But yes, there is a problem with video as others have mentioned Canon put out a firmware fix that did the job on many cameras, but not mine. I contacted Canon Support and they told me to send it to the service center. I did, and got a message saying they are not fixing the 280, they are replacing it. Sent me a new camera. No charge. Very fast service. No more than 10 calendar days between my taking the camera to UPS and getting another in my hands. And very good communication from the canon service center keeping me informed. I started with the SX260 but after a few days sent it back and got the 280. I was very pleased with the performance of the 260, but 280 even better.But yes, there is a problem with video as others have mentioned Canon put out a firmware fix that did the job on many cameras, but not mine. I contacted Canon Support and they told me to send it to the service center. I did, and got a message saying they are not fixing the 280, they are replacing it. Sent me a new camera. No charge. Very fast service. No more than 10 calendar days between my taking the camera to UPS and getting... » Read More I started with the SX260 but after a few days sent it back and got the 280. I was very pleased with the performance of the 260, but 280 even better.But yes, there is a problem with video as others have mentioned Canon put out a firmware fix that did the job on many cameras, but not mine. I contacted Canon Support and they told me to send it to the service center. I did, and got a message saying they are not fixing the 280, they are replacing it. Sent me a new camera. No charge. Very fast service. No more than 10 calendar days between my taking the camera to UPS and getting another in my hands. And very good communication from the canon service center keeping me informed. « Show Less
420841
i don't agree w/Anthony. mine is a POS. new video should over ride old video as Darek said, but i recommend you spend your money elsewhere and get a better quality product. mine quit working about the time warranty expired