This product I bought December 2014. Colored lights not working at this time January 2015. Why did the colored LEDs stop working?
1435624
it uses water to spend an internal power supply and the chemicals in your water has caused the motor to lock up therefore not generating any electricity power the lights mine is making noise now and probably soon. It will stop as well
1435625
When I purchased one for my brother, his light stop working also .What he did was took the shower head and put it on another shower and it worked. His water pressure was low so the lights didn't work. So check your water pressure
1435626
I had the same problem. I bought it for my son's christmas gift and he had so much fun with it. About 5th shower or so, it just stopped working. I contacted Amazon and they said to return it back and let them investigate why.
801608
Hmmmmm, my lights are still ok, possibly a warranty issue... possibly a defective unit or bulbs...?
312133
I bought this bulb in Oct 2014 and it's not working on Jun 11 2015...not nearly long enough!
185497
i disconnect the blue wire during christmas time does all sequence's in holiday colors - red & green - found this out by just unhooking a wire from controller - try taking one the colored wire off and see if that works
916788
If you turn the RGB dials an no other colors will show, you might. You can always RMA it and try another one. So far I've had no issues.
2041879
I tried as well. The answer is NOPE. You MUST have your reciept to use the warrenty if you make a claim. I had the power supply side go out after less that one year. The would not send me a new one because I did not think to save my invoice. The LED should not burn out. Your power unit might be the culprit, but it is hard to tell unless you have 2 units. (which I do)....or at least used to.
1934364
When I bought this product they sent it to me an yellow envelope but with the instruction and a email, because and the LED light doesn't work so I inmediality contact Them and they respond to me and resolve my problem. Try that email that I gonna sent it to you also the product is great ! Just be carefull and don't put a lot I hope this help :) qf7spn1frj530gn@marketplace.amazon.com
1121071
I called Amazon and they gave me the number for the manufacturer. The manufacturer replaced the lights, but within a week the stopped working. There is a design flaw which causes too much condensation and causes the lights not to work. I am going to call them and see if they have a solution.
1387307
You have to contact Nebo. If it has been under a year, they will fix it or replace it for free. I also have to send mine in because the light output dropped significantly even with fresh batteries in it. Here you go...warranty@nebotools.net
1573887
Mine had a similar problem too. It worked for awhile then stopped but could still get color when rotated. The problem might be something inside the product is loose or not connected.
1522805
If by "square clusters" you mean the individual fixtures with all of the LEDs in them, and not just groups of LEDs within a fixture or fixtures, then the chances are better that it's a bad connection to the affected fixture. It's VERY unlikely that ALL of the LEDs in a particular fixture would go bad at the same time. See if you can disconnect the defective fixture and do a continuity check on both ends of the connecting cable. You may be able to make an easy repair to the cable or connection. Other than that, I doubt that you can buy just a fixture to replace a defective one. These lights work great but are very cheaply built. If they last beyond the warranty period you shouldn't expect much more. I had a red/green laser display from the same manufacturer and when the red laser stopped working I called the manufacturer and was told that if the warranty had expired it would be cheaper to buy a new one than to repair the bad one. Luckily for me my problem was just a bad connection to the red laser.
1150172
OK just bought these and had the same problem. The simple fix for me was the 3 position color switch on the side was set to the middle position - which equals off. Once I slide the switch to either blue or green, they both worked fine. Hope this helps.
338300
My light did the same thing. I unscrewed the head with the LEDs from the body where the batteries are. I was checking for lose or burnt pieces. After I put it back together it started working and has worked fine ever since. I believe the lights worst problem is little to no quality control at the manufacturer.
1230333
Probably send the string back. It happens and obviously you can't replace the bulbs like older lights. Mine all work fine and are awesome.
398213
They claim there is a warranty but I have been trying to make contact for 6 weeks and can't get anybody to respond. I bought 4 of these bulbs on November 11, 2014 and so far I have had two of them quit working and a third only has maybe 1/2 of the LED's that will light up. I'm afraid that they are going to delay responding until after the 12 month warranty period is up and then tell me that they can't help me because the warranty has run out!
2240523
When I received mine last year around this time, the same thing happened; no power. My advice to you is to send the product back and get a refund of your money.
955983
wow- I've had different LEDs for as long as 4+ years now. None dead. I'd definitely contact whoever you bought it from. they should replace it if they;re decent...