Can you get spare keys? My daughter broke both of hers and now we can't open it.
1403761
Wow, both keys:( Sorry, I can't answer that question. Try to get in touch with the company who made the diary. Let them know. Maybe they can send you replacement keys. Good luck.
1403762
Oh no! Sorry to hear that....I am not sure if spare keys are accessible. I am curious to find out. I can reach out to the seller.
1763899
I may be late to answer this but I will anyway. I broke the key off in the safe by just bumping it. They are very soft keys. I used a pick to remove the stub. Took the other key to my local locksmith and for $3 they made me a quality key. Later went back and had another made just to be safe :-)
640631
Thanks so much for your advice, Susan!!! I had a little bit of time while my kids weren't here today to assemble Butterscotch & then she started clicking in a big way. I got online to see what I could find & read your post. Of course, then I couldn't get the neck zipper open again...it was a real comedy of errors. Finally I got the button to push down, using brute force. Then I could unzip & get to work. It's so much better now...no clicking at all. Bless You...you have saved Christmas!! Happy Holidays, Emkay
1087358
I sughest sending it back to amazon. my daughter cracked hers as well, but the shipping and replacement cost isn't worth the hassle.
738924
I just pryed it open. Going to spend half the money for it for a decent lock that will fit for it, I hope my special needs brother isnt able to break it open.
109286
My safe also came with a key to open the safe, the only thing was once I put the key in it wouldn't come out. Not much of a safe if you can't remove the key!
292795
I don't know if you can get replacement keys I would try to contact mfg. It might be cheaper to cut cable off and get a new one
1445735
Most if not all of this brand of locks have a warentee. I did not get a paper but keep some proof of purchase or register your keys. All you'd have to do is send the broken peices to kryptonite & they should reimburse you.
515656
ours broke too. we still are able to use it though. i haven't looked into a replacement yet, sorry.
1452213
Wish I could help Mandy, but I had the same question. I didn't need it and my key works fine. David
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
2281599
One key came with my order and should have come with yours. Perhaps you should contact the company and ask them to send you one. It is difficult to open without a key.
230929
Yes, mine keys on the old one did disappear. I have only had this new one for a few months, and it is a huge improvement over the old one in general, but I don't know yet how long the letters will last. I am hopeful!
1304217
lol, your better off than me. I lost my key. But it seems to me I had the same problem, and it turned out to be I just had the have the open and close handle in a certain position for the key to work. Play with that sequence and hope it helps.
1550812
Yes, replacement keys are available. You will need to know the key number though, usually starts A###. With that code, you can order replacement keys.
109743
Do you have the key that it gave you when you purchased it? If so right nezt to the turn dial you can pull out the plastic piece to put your key in to open it!
2124757
What do you do when your keys are stolen? We both have problems. I suggest you contact the seller. She is very good with customer service. She may be able to help you. But I have the feeling we will both have to buy new sets.