how do I get the system fixed? I gave it for a gift the beginning of December but the third time we opened it the round top broke off
1441248
there are two things. one return db power it should still ne under warranty, or take to a vcr,,/dvd repair shop
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
1428789
Find your receipt and take it in for service. Once it's looked at They will then tell you to take it where you bought it for a replacement with a similar model. It's considered un repairable.
742852
Whats broken on it and i dont really kno were u would be able to get it fixed maybe a bait shop but let me know whats broken on it and maybe i can help u fix it
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
22553
Contact Food Saver, your machine is broken. I have had several machines in the last 3 years, they are not very durable, but work great. I called them and they sent a replacement machine. Good luck.
458702
Mine did the same thing. You will have to take it in to be repaired. It just starts to break down in many ways after using it just a few times. It's a very poor quality machine.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
457037
I have the same problem. Two of my lids broke. I just emailed Thermos, so I will just have to wait and see what they say.
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
675228
You got a broken one. Just ask for another one and they will send it to you.
651888
the top and the oring does not work, I have the same problem with mine, get refund!!!
1351707
If it's under warranty, I would say fix it. Talk to the company where you bought it from. 6 weeks and.it doesn't work, that's not right. But if you take it somewhere to be fixed. It would probably cost more than to buy a new one. Some people have said, to put electronics in the freezer for acouple of hours. Believe it or not, it does work. I brought back to life a dead xbox 360 by doing this. It does something to electronics inside. Doesn't hurt to try n its free. Good luck, and if you decide to buy another one. I strongly suggest an iPad & not android.
697498
I personally would contact the company. they are the very best company out there. I had a star wars edition that came with broken pieces and they sent me a bag of new pieces. good luck and hope you enjoy your game as much as my family does!
2273690
I will be honest with you, ours was broken when we got it , then they had no more. All i read are bad reviews on the product and the company. good luck
2272692
My lid broke as well and I haven't even had it a year yet! I contacted the company and they said they would replace it if I had the receipt. They said I would have to mail the non-working lid to them along with a money order for $9.95 and the receipt. I think it's pretty crappy that I have to pay to ship the lid back to them and pay for them to ship a new lid to me. I have emailed the company my thoughts on having to pay for shipping both ways so we'll see what they say. It sounds like lousy customer service to me.