Dog is excellent but the lantern DOES NOT work. Tried everything. Charging it in sun and putting NEW battery in it. Can a new lantern be sent?
1423494
Truthfully I don't use the lantern because no-where on my small yard is it sunny enough to charge the solar lantern. I primararily just wanted the dog statue. Sorry I can't help.
1423495
This question has come to someone who has purchased this lantern in the past. For me, it works fine. I would ask Amazon for a replacement ASAP.
2237288
Well, something like that happened to me. After a couple of uses and tow charges, it would not work again, only a green light on and a light noise. Nothing to be done. I contacted Sharkk, and they replaced it at no cost. Quick reponse.
1706700
I had a problem within 30 days where the light did not charge (it was on in the daylight so the sensor did not turn it off and the batteries discharged.) Lowe's replaced it. Make sure that the batteries are seated properly and that there is no corrosion on the contacts...
648903
Mine worked fine right out of the box after ten or so cranks. You might try placing it in sunlight for twenty min or so to charge the battery. Make sure the little charging LED is lit when you do. If all else fails return it for a new one
1075955
try replacing the batteries....... ussually,when the batteries are low it does that.I had very bad luck with mine lantern... i suggest that you return it..
1088916
Is it a matter of replacing a battery or bulb? Otherwise, I think you'll have to call the company. I cannot find my stick right at this moment (I have a couple of different ones) and so I can't check if it's even possible to replace those parts. I imagine the company would replace the whole stick for you - if the light just doesn't work.
1951168
Hi Robyn, my lantern only lasted a couple of months as well.....also the Labrador after a while becomes discoloured and the paint washes off.......right now I have to try repainting it......hope this helped......
1314528
Hi there,Did you tap it gently five times? That usually does it for me. If it still doesn't light up when you do that, it could be the battery, I'd try changing that next. (Be careful to get the clip well inside its little groove before you replace the top), if that doesn't work, I think I'd call customer service. I'd probably call them anyhow, and ask them to send you an additional battery. You should have received two working batteries with a new item.
334400
Hi Deana, yes there is always the possibility that it might be broken, but just in case it's not, try new batteries first. If it still doesn't work, then send it back and get a new one.
2127118
Well my first dlight 300 wouldnt hold a charge hardly at all.It would stay up if the light was on but go down quickly if not in use.They sent me a replacement whithout having to return the defective one and from the very start,new lantern is working great.I practically charge it up daily and use it at night.The longest i went so far was 4 days and only on a partial charge.The battery was fine.Another note is that the new light seems to charge a lot easier than my first one.Hope this helps!
1048039
Send it back while you can. The batteries are expensive, not good for much else, and my light fried after a couple of months. I bought a Weiita H807 Starlight LED Headlamp, 300 Lumen headlight found elsewhere on Amazon. It uses good old AA batteries, provides plenty of light, and has been going strong since the first week in Sept. My son also has one of these headlights and we use them on a daily basis.
350354
Hi! Sorry to hear you are having problems with your Wagan. I have two and have not had any problems with them, so far. Be sure that the light has been charged completely. No less than 8 hours and no more than 10 hours. Over charging or under charging can cause problems with performance. If that doesn,t resolve the issue you are having, you may want to contact Wagan Corporation at... (customerservice@wagan.com) or toll free in the U.S. & Canada (1.800.231.5806) I hope you can get the problem fixed without a hassle. I really like these spotlight lanterns. They were great to have when our power went out for thirteen hours after a tornado went through and knocked down power lines. Have a Great Day! V. Zink
1879500
I just solved this problem with my lantern. It was stuck,so I ran a butter knife along the seal of the battery cover. I was then able to easily open it and replace the batteries.
1634317
I'd do this: Buy a replacement battery and try it to see if it works. Eventually you'll need an extra battery anyhow. If it doesn't work, return the light. If it does work, keep it. The time spent returning the item over just a bad battery probably isn't worth the time and effort.
1435112
This didn't happen to ours- although I do not think our lantern is very useful anyway. What about taking out the batteries and then putting them back in? Maybe it will reset it.
142279
if you follow the instructions and still aren't able to get it right, I would return it. It may be a deffective item. Its a great lantern so the effort to exchange for a new one will be well worth it.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.