I just got this in the mail and it appears to be used as the box was already opened and the blade dull. Also the closure won't close. What's goin on?
1423479
send it back as defective, previously used, or not as described. then buy from a different, better seller. amazon has all kinds of sellers all purporting to sell the same stuff, but you need to research and make sure the one you buy from has a good reputation, etc.
1423480
What you describe is entirely different from my experience with this item and Amazon. I would contact Customer Service.
1423481
I believe you got a pair that has been used/damaged and sent back, and they re-sent them out as new. The pair I got are great, have not troubles with them
1423482
Mine were sealed and in great condition. You should return them as damaged.
1423483
I found my set had issues with not locking closed. Made in China and not very well.
812902
Since I didn't design the product, I don't know. The particular utility knife is a professional grade so that could be why. Just play with it and you'll figure it out.
348112
As I recall it was tricky getting that blade in because something was obstructing it, but I can't remember what. I got it in after a few minutes of fiddling around though so if you don't have it in by now send me an email and I'll take the blade off and see what I have to do to put it back in john.hawley@wright.edu.
1763461
I just received mine on October 10th. It came wrapped in packaging paper in a USPS priority box with the original owner's manual. The tool looks brand new - I am assuming the tool was removed from the original box to save on shipping. It may or may not be refurbished - I can't tell.
272617
Not silly, on mine the blade was VERY stiff. There is a locking tab inside the blade opening, kind of hard to describe, but it has a serrated edge, press it in while grasping the blade in your left hand and SLOWLY, close. The blade is very stiff on closing so watch your thumb or fingers as you close or you'll cut your hand. This blade arrived very sharp.
2036245
...not sure if it is "normal", but the same thing happened to me. I just ignore it.....what other choice do you have? If you want the blade sharpened as far as the handle, there doesn't seem to be any other way. Holding the blade level as you draw it through the slot seemed to ameliorate that problem somewhat. I do like the product. I don't see any other way to get the blade sharpened as far as the handle.
677263
send I pic so I can see! I taped and cut mine like the direction said and had no issues. Have a new blade because you will be cutting into metal!!
556859
I see a lot of creative responses that puts my solution to shame -- I simply put the used the blade in the wrapper I took the new blade out of and then put it back into the box in the back.. once the first one in the back makes it to the front I tape the box up and throw that away. That way -- the indiviual blades are wrapped and the box is labelled and it doesn't cost me a cent.
2086767
The pic doesn't show but the handle is not shaped at all to feel comfortable in the hand. It's edges are square and very uncomfortable. I took a file and had to smooth down the handle. Don't think it would break though. They used nice wood, maybe Mahogany??? The blade is nice but when closed the knife edge rests on metal in the handle. They need to redesign this one. Other than the poor shape of the handle, it feels solid but I did buy another knife and will use this as a back up. Glenn
1056984
Its probably defective. You should talk to the producer of your knife about it
1839241
Over time the blade will bend in the box due to the way it rests, sometimes it is a factory issue, it just comes out bent, and to fix it is a bit time consuming but simple, level it our on a flat hard surface like a desk, have the curvature aimedo down toward the desk and set heavy objects on the blade, give it some time, about a day, and the blade should have straightened enough for you to bend it in the reverse direction to get it next to perfect
357796
There is a small tab below where the blade ends. You have to press this to the side to allow the blade to close. It is the locking system for the blade and keeps it open. Make sure it is pressed all the way to the left before you push the blade back. If that doesnt work, I am not quite sure what would be weong with it.
1806761
Once you get it sharpened you might try using a honing steel after each use. A couple of swipes and the knife stays very sharp.It will postpone having to have the knife resharpened.
1488171
I bought one from them, it shipped fast and didnt have any problems with it. Good knife but if i had to buy another one it woukd be the one without the double ...opener flick things at the bottom of the blade. Its too wide and scratches your hand when you put it in your pocket.
786356
I have not had this problem but could see how it might be a possible consequence of a manufacturing defect. Normally it takes a deliberate effort to move the blade lock aside, to allow closing the blade.
727536
In my experience, make sure the aluminum piece that goes up next to the blade is adjusted properly. If not it will rub against the blade. More information would be helpfull
2159658
Im no expert, but try checking out the container for cracks, take the blade out using the wrench, clean it up and put it back in.