We cant get it to work either. It goes to the first song and then shuts off. The batteries are brand new. Who do I contact about this ?
1403732
When I informed Amazon I was returning it and the reasons, I wasn't offered a replacement, just a refund. I suspect this may be a manufacturer's problem. In searching for a replacement of a similar product, it appears anything made for toddlers just does not hold up very well. Reviews all noted the same issues of skipping.
1622703
I would immediately send it back. It has to be defective. My two batteries work just fine. They take the charge and hold it until you are ready to use them. Sorry to hear you had trouble. These are hi-tech units and I do suppose that they are a little temperamental.
622393
I've had the same experience. I think it has something to do with the batteries only being for the clock display; not to run the unit so you need to keep the radio plugged in when you play it, and when you "power" it off, the batteries keep the clock on. IDK it's a real lame feature and I sent the company a harsh review of the product basically saying it was a very poorly designed product. You probably saw my review about it but I wasn't happy.
280981
You didn't say what's not working. Is the radio completely dead including the panel light while using new batteries or using the power cord? Check all the switch positions on the radio and make sure you didn't change any positions. If all else fails, I would return it for a new one. I am very happy with mine.
2101821
No help here. Ours worked just fine. Regarding the previous comment we did fully charge ours before we used it.
1258827
Let me ask, do you have it on the charger? Because if you do, it will not play the flash drive. Just as a suggestion, return it while you can because it is very hard to navigate your music files and then mine simply got stuck on one song and wouldn't play anything else. Needless to say, I trashed it about a month after I got it.
370638
Maybe the battery in it went bad. All of ours eventually did and I was forced to throw them all away. Tried new batteries but they wouldn't work either. We heard each one pop.
1818257
Ours is still working. Sorry I can't help you, but you might try checking the reviews to see if someone else had that problem and the responses they got.
1382355
Try fresh batteries. Also be sure they're installed correctly. It sometimes takes 30 seconds or so for the sound track to run. Otherwise, return to manufacturer. Good luck with it! Shoot em all!
1110623
Mine just arrived and we can't get it to even turn on. Three people have tried. The batteries test good. What are we missing?
163633
I am pretty sure you can make up your own songs... I had a huge issue with it not playing and turning off.... dummy me! All it needed was new batteries.....
293614
I just tried mine, and it worked fine. Be sure that the button end of each battery is against the flat contact, not the spring contact, and that they are in securely. Spin them in their slot. That fixes a lot of problems. I spent 30 minutes yesterday, trying to fix a toy we had found. I put new batteries in, to no avail. I took the entire electronics apart, even soldering on jumpers to bypass the circuit board. Nothing. Finally, I put a meter on the output of the battery box. No output!. I spun the batteries in their seats, and Voila! Also, the button end of the battery holder goes in first. Be sure the button contact on the battery holder springs back when you push it in. That's really all that can go wrong with it. Good luck!
2153231
Ours doesn't work either, we don't have much use for it so it's been ignored figuring I would check it out someday. Otherwise we are very pleased with the radio.
191514
Yes, I had that problem, even replaced the battery, but coulsn't get it to work. Bought a new one.
143798
It doesn't work! We haven't been able to hear anything because the batteries caused some type of overheating the radio does not work. To send it back would cost me more money than the whole thing is worth. My suggestion: Leave it be and look for something else, it ain't worth it.
1324752
Check to see if the batteries are lose. If it still does not work.......i suggest buying a new one.
591994
Try replacing the batteries. If that doesn't work, I have no other suggestions.