i can't open this product, the sponge remains dry, what am i doing wrong?
131096
The sponge "loads" with makeup by twisting. You will need to twist the packaging quite a few times the first time you use it to get the makeup up into the sponge. I generally do 4-5 twists, then gently squeeze the sponge to see if the makeup is starting to flow, then twist 1-2 times, test, twist 1-2 times, test, etc. After that initial preparation, you will just need to twist once or twice each time you use it.
131097
Turn the bottom, clockwise I believe, until you see the makeup start to appear at the top of the sponge. After a few applications, you'll need to twist the bottom again to refill the sponge. Hope this helps! Feel free to contact me again if need be :-)
131098
The top (purple/reddish bit) twists clockwise & pushes up the makeup through the sponge. Maybe it is defective or some makeup has dried & clogged the opening. Try dabbing a paper towel or something pushing down hard to get the makeup flowing. Good luck!
131099
The top twists clockwise, and pushes the makeup through the sponge. Try pushing the sponge part. Also, you can take it back to the store.
131100
I think the manufacturer puts a protective taping around the cap; remove that first. Shake the bottle, then invert bottle, twist neck portion, then press gently on sponge and the product will reach the sponge.
131101
Once you have the plastic dome cover off, twist the darker neck portion of the bottle clockwise. It should click. If you aren't hearing any clicks, the mechanism might be defective. If you are hearing clicks, continue turning until you see a slight color change in the very center top of the sponge. This means the makeup is dispensing properly. A little dab will do you with this make up. Don't expect the sponge to be completely saturated with makeup, as that would be way too much product and would make a mess. When the top of the sponge starts to show a color change, begin "pouncing" the sponge applicator on your skin. As you use the product, the makeup will distribute itself through the sponge, allowing for even coverage. Hope it helps.
234367
Yes, unfortunately it is. Try using the optional charcoal filter, not the sponge one, or wash and dry the sponge one and try again.
908849
Try getting a smaller Phillips screwdriver to get it open, which you can find at any hardware store
131799
Dorothy, I had the same problem. Hold the bottom (bigger part) with your left hand and twist the part just above it with your right hand. Failing this, go to YouTube and see how is done there. This is how I managed to open mine. I hope this helps.
1706518
Mine works just fine with no problems at all, Is there any possibility that you are using the wrong paper labels? Or maybe it got wet and then dried? Sorry i couldn't help. Good luck.
1755733
Peel the sticker off of UR old ink cartridge underneath it there is a little dot. Use the hand drill that came with UR kit to drill hole out. Fill syringe or use ink bottle with needle. Put needle in al the way till u feel the sponge and take your time squeezing ink in, it will come out of the top hole u drilled when it's full. Wipe ink away and put scotch tape over hole. If the sponge dries all the way out it can't be refilled.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
2040081
Mine is doing the exact same thing. Been looking for a solution without any luck.The rollers are turing like they are supposed to, but not scrubbing anything. Just two little tracks where the sponge wheels are.
1478540
It is a sponge. I really do not know. I would assume yes. Let me know too if you try it. :))
92771
Mines been open 4 months now and i recently used it again. Jus make sure you reseal it tight
1099251
Try scrubbing it with steel wool or a pumice stick. I use them as my final effort for cleaning things. If they don't work, return it or throw it away.
1409117
Yes I am having that problem. The sponge gets soaked. I have to take out the sponges and wash them. However they are a pain to put back together.
1724821
It is dry, but you have to be careful cause it gets everywhere. Suggest filling cartridge outside and wearing a good pair of gloves that can be washed off or laundried
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
1277614
Hello Christine,It sounds like you have something that is cracked or damaged. I would call Amazon and request a replacement. I hope this helps.Dwight
501041
You can't open it. Just tilt it a bit. The way u open a Johnson baby powder. The powder will enter the sponge and u can see the brown powder at the top of the sponge. Just use the sponge directly on ur skin. Then tilt it back so it closes. I hope this helps.
777656
String tension will hold it but sponge must not be saturated to avoid drips. If sponge is dry after three days you probably need one with sound-hole cover and tubing. Those have humidity indicators. Avoid vertical storage when using these. Large collection, easier to close room with humidifier. 40% works.