My outo closer stopped working about two weeks ago. Had it since January this year. It actually opened the door instead of closing it!!
1435680
my suggestion is to first replace both batteries. If that fails, write to them on their support page. I was skeptical that they would respond quickly since they don't have a phone number, but I got an email within 24 hours with the solution to my problem.
1435681
Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site. Remove the unit and send it back for a refund. NO FAULT WITH BATTERIES OR ANYTHING SHOULD OPEN THE DOOR! This is what happened to me following two months of normal operations. I returned it easily, and talked to them a couple of times They were quite responsive. I believe that there is a major fault in the unit. I was never told if they found the cause of my unit malfunctioning. I wouldn't trust having it on my garage door unless they guaranteed that they found a problem and that the problem was corrected. My comment concerning the malfunction appears to have been removed from this site.
1435682
Make sure you change both batteries at the same time. Do the one on the door first. Also I had one that quit working and the company sent me a new one in just a couple of days. Have not had trouble since. Really good customer service. It does have a warranty.
1435683
You should call tech support. Recently they did a major update to the software. I sent back my unit and received the update at no charge.
1435684
You need to keep fresh, fully charged batteries in both the transmitter and receiver.
691798
My door broke yesterday. Don't even know how it happened. Had it out for the 4th and it was just popped out. Sucks
1894244
That thing didn't last one season. Connection problem of some sort I think. It was awhile ago. I liked it while it was working.
1056606
I had it get out of sync and show the door closed when it was opened. When I clicked to open the door, it closed. About the same time, the gateway lost communication with the door so I don't know if resetting the gateway or opening and closing the app reset the app's brains but when it came back online, it knew correctly if the door was close/open. So, jury is still out.
844675
I am working on getting mine replaced. I will pursue it tomorrow. I bought it in August, and its Late November now... not even 12 weeks in and it's dead as a door nail. I will pursue a replacement, i'll keep us all updated with my attempt.
326473
Mine stopped working long before it needed an update. Toss it and buy a Garmen.
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
1883326
We can no longer use ours...the on button broke almost immediately after warranty period. No one would help us. So we have a door stop.
1584199
I bought my can in 2011, and it stopped working (motor died?) about a month ago. I've reached out to Amazon and the manufacturer, with no response/support. I wouldn't recommend it.
1571910
Yes you're right mine too stopped working. I loved it so much when it worked. I will not purchase another one.
1185056
I can tell my has worked this way. Also, if I ever have to replace the unit, I would go to the local store and just buy it. There are so many more options out there now then there use to be. Good luck.
1079785
I've been using OOMA for many years without any issues until recently. Since I'm not getting a Blue Light I'm guess the box is having issues. Lately I get calls and they will connect and work for about 30 sec to a minute and then I just get disconnected. Not happy :(
2211365
it doesn't open and close anymore, it just stays open. when it was working it had a pull out handle
691799
I can see why. I did buy the unit bc it was alot less in $$ than the Boss. The door is so cheap on this unit! I am soooo careful when I open and close it so I don't break it. So far I'm ok but I know it will go some day. Right now I treat it like it's a fine crystal :<) My brother has one also and he uses his with the door open bc it won't shut. If you can't return it at least you know you can use it still.
1818257
Ours is still working. Sorry I can't help you, but you might try checking the reviews to see if someone else had that problem and the responses they got.
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
1931323
Maybe you might open and re- close battery door. It doesn't always close well. I have never seem that message. If that doesn't work, call Garmin. They are very helpful.