How do I order a new keyboard? Mine failed after 2 months.
1414686
I would have to say that you would have to contact Amazon for a replacement, under the warranty. The maker of the product, is called, River Tech.
1414687
I have had issues like this in the past. I contacted the seller and they just sent me a new one free of charge, so that is where I started. Also, these units are generic and surfing eBay can yield all kinds of surprises. I paid too much for my unit here, as I found the exact unit on eBay today for less than half price of here . That being said it may be more reasonable to purchase a new unit.
1414688
Contact Amazon Returns and they will set you up with a pre-printed label to return the failed unit. Before ordering a new one let the supplier see the failed unit first. Maybe it is still under warranty and would be replaced at no cost or maybe it can be repaired. First step is contact Amazon.
725244
I am not sure. I would suggest looking for the information on the product site/description, typically warranties are for about 1 year for defects and such. I have had my case/keyboard for three months so far and no issues.
320700
You cant take shortcuts here. Every keyboard is different. Remove old keyboard and get original HP numbers off it. Can use Amazon search or Ebay, et al for replacement. Don't buy from China even if cheaper..returns are rarely honored. Save old keyboard in case you loose a specific key.
2002930
I had the same problem myself, turns out I ordered the wrong model, even though the two keyboards looked identical and had the same connecting wires, the laptop didn't recognize it and caused input errors.
74363
Thank you. You should be able to discuss this with the manufacturer as to why the letter vanish. I am sure I can buy a new one, but I had a keyboard for 10 years that was still quite legible. The one that came with the PC is shabby. Also, please tell me why this computer is listed now at $845.00 ... Did I receive a used one ?
245358
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process).
1326412
did you received a receipt with the purpose? if amazon or CT-X still declined the replacement, contact the manufacture "Logitech". go to http://www.logitech.com and click on the contact us link. just make sure you got the original purchase receipt.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
1750362
Dear buyer Thanks for your email. Please check the model, size, layout of your original keyboard. If the item is as the same as this one, then you can order this one. Wish we can do more bsiness with you in the further. Your understanding and support will be highly appreciated.
1112255
I purchased this keyboard previously for $52. I suspect that it is no longer being manufactured.
1229449
To fix this issue, get a hammer and beat the crap out of it until you feel better. Then, go out and buy a tablet that actually works. I bought 3 and none worked 6 months later. The company does not respond to emails and their phone customer support is non-existent. Worst waste of money I have ever spent. Do yourself a favor and trash it. It's not worth the heartache trying to fix it. Also, the boot manager/menu is non existent. They won't tell you how to access it and no combination of keys work. Good luck!
99282
Sorry, I have no response for you. I misunderstood what they were actually selling and ended up sending back the keyboard.
951220
I face this problem every 6 months or so ( I've had this piece of crap for 2 years now). Fixing it is easy, follow the instructions here:http://www.ifixit.com/Guide/Unresponsive+Keyboard+Keys/11932
1816771
The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap wired mechanical board. The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap... » Read More The first thing I would do is check of another manufacturer of mechanical keyboards makes replacement keys. The keys themselves and the way they fit onto the actual button mechanism are fairly stanardized across all mechanical boards. I have replaced keys by taking some off of another cherry mechanical (make by xarmor I believe) I had sittin around. If you do not have another mechanical keyboard sitting around, I would go on Craig's list or something to try and buy one cheap. You can normally find some on there (at least here in New York) for pretty cheap. You could also just buy a cheap wired mechanical board. « Show Less
2141594
I'm sorry, I didn't realize that post was still up.I sold the keyboard quite a while ago. However, there was no warranty so I guess it wouldn't have mattered either way :)Good luck!
2096217
Hello Pam, from what i've seen there are no keyboard cover only replacements offered from TopCase. Im sure if you contact them directly they can assist you.
860386
Best thing to do is contact Corsair and ask them about their warranty and if it's global or not. For the first 30 days amazon can do a replacement or refund but after that's it's up to Corsair.