My opener used to work fine. now it isn't. I hold the down button and the bottle so it doesn't spin, up button isn't removing cork??
1417082
I had a problem with mine when a piece of cork got stick inside. I pulled it out with pliers and that fixed it. With a previous opener the cork would not come out and I had to hold it with pliers while pushing the button. If the opener is slowing down and stopping when you push the up button then maybe the battery isn't charged. There were some complaints that the battery wasn't lasting very long so I disconnect it after charging and then use until the charge runs out. One charge is good for thirty or so openings. Some batteries develop a "memory" when left on the charger all the time and this can account for short life. If this is the case then you might need to replace the unit.
1924200
Sorry to hear about your problem wish I could be of help, but I haven't had that problem with mine yet. Although sometimes when opening a bottle of wine I have to try twice because the cork only comes half way out. I starting to think the product isn't as great as I thought.
1686847
Well - the bottle tends to spin with the motion of the opener. You would need some way to secure the bottle so it wouldn't spin. If you did that, it could be done with one hand.
1662806
I had the same problem..it took a while to figure it out. Put your palms around the wide part of the bottle with your thumbs up against the metal on the opposite side from the 1/2 circle of metal. Push your thumbs toward the half circle...it will pop open.
696901
not really but sort of.........I use the pointed end of the cork pop and tear the foil then peal it off with my finger. Works fine....best opener I've ever had and I've had them all!
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
272455
We had a similar problem. We solved it by removing the six small screws at the back of the unit, carefully separating the two parts, dislodging the cork, and then reassembling the unit. Hope this helps you.
1946694
I put water in bottle put top back on and slide in place. Maybe it is missing something or it isn't clicking in???
386689
It could be one (or several) of many things. Ensure the cork is placed firmly within the bottle neck, make sure they is a proper seal between pump and cork, perhaps check for any imperfections on the bottle that might cause a leak, and when in doubt, try it on another bottle with a different cork!
1619205
I have found that most synthetic corks will not discharge from the Ozeri Prestige wine opener. The way I remove them is to insert a narrow knife or any other thin metal utensil into to opener just along the cork. Press the up button to start the eject process. Put light pressure on the side of the cork and it will quickly start to come out as the corkscrew turns to eject it.
283096
Sean&Dawn;, we have had the EXACT same problem! This one has been great. It just FEELS more durable, and has worked like a dream. I seriosuly can't believe I'm saying this about a can opener, but it's the truth!
1550306
Same issue here... i have to use a full wine bottle to angle the cord every time which is super annoying. If anyone knows of a solution please kindly let me know as well. Thanks!!!
2150850
I think it depends on the cork but to be honest you are in control of the corkscrew and can stop it before this happens. It works very well.
600586
I gave up on the device. I had back ups but they were of no use. I was very disappointed and wrote the manufacturer but never heard back, so I gathered they didn't care to contact a disappointed customer. I went back to the old corkscrew. Good luck
1880847
Type "waiter's cork screw video" in Google and you will get several videos on how to use the tool correctly. After hundreds (maybe more...) of uses I have never broken a bottle... A few corks but never cracked a bottle. Good luck.
1924198
Sometimes my wine opener gets jammed, so I use a pair of pliers to pull down on the cork while pressing the extraction button. This helps me out every time.
1872340
I just press on the button on the top of the opener and it works. Has it worked for you before??