The machine doesn't display anything. Everything is wired correctly and I tried all of the trouble shooting options and still nothing. I have never been able to use it. What do I do?
1420625
May just need to call that support line, if the display panel is damaged they should replace it.
1420626
I would call Customer Service. It sounds like you may have a faulty unit. You definitely have switched on the master switch on the base?
1420627
I don't know, but all I can say is mine works great and I love it!! Sorry you are having issues !!
500470
No, I've never had a problem with this machine (so far) Maybe it is just your machine and you should ask the mfg. to replace it? I'm sorry to hear that you are having problems.
1009455
Thanks for the thread. Just set ours up and was having the same problem. Glad to know I didn't mess something up on installation.
470576
That was the same issue I seem to have. Nothing worked when I plugged in to it.
505154
I would send the machine back. My machine has never worked and I cannot get them to respond at all. Contact amazon and let them know as well. I think is is a bad seller.
1683099
Did you uninstall all previous Video Drivers? Also start out with a simple VGA cable. Make sure you are direct connect with VGA cable computer to monitor.
1521180
Try to go through your setup again to see if that resolves the issue. If that doesn't help, you'll need to find an authorized repair facility to send it in for repairs as I don't believe the HDMI ports are a user-replaceable item.
465570
Mine had the same problem and I couldn't get it to work either. Unless someone else gives you a tip I'd suggest you return it.
1374419
I was curios if you were able to resolve your problem? I'm in the same situation. I got this machine from Europe last week. I tried three different converters, no luck.
1579003
I am sorry mine just worked instantly. Make sure you have it well connected and did not damage any pins. Maybe it is more than the display sorry
197534
I too thought it would be as simple as plugging it in. After trying on my own without success, I called a neighbor who was able to get the new printer working in no time. He said to click on the computer control panel and where it says devices or printers right click on printer change to "default printer." I hope this works for you. Good Luck.
1415776
I plugged it up and it worked instantly. Try using a different Slot, look to see if there are any updates. Or restart your computer with the device still plugged in.
776391
We just opened our machine and tried to use it and we have the SAME PROBLEM. :/
634631
I am having the same problem. It won't show up on my control panel and the computer won't detect it as a hardware device. I have some pretty important stuff on it too. I don't suppose you found out how to make it work since you posted this comment?
1408196
I have to agree with the previous suggestion. Remove and reseat the card, make sure your monitor cables are plugged in all the way (Bent pins can be a problem). Try it on another PC if available, or send it back to the vendor.I bought this care and am very happy with it.
86103
Well it may just be me, but I couldn't get it to work at all. I plugged it in and nothing. I will open up a support call at some point and try to figure it out. Answer here...
2147895
Fortunately mine has been working fine since receiving it. my suggestion would be to send it back for an exchange or a refund.