A lot of the questions and reviews mention needing to have a service agreement to update this device - what is the cost of that?
1413232
You can find the part number for various contracts for this device here: http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=3164935 They are basically from highest to lowest price in that list. You will not get anything from Cisco for the device unless you purchase some kind of contract. No updates of any kind. No help at all from tech support. Nothing. The contract lasts for one year. Only the help by the remote engineers via the 24x7 help desk is included in the licenses. Even if you buy a license that provides an on-site engineer, it only means they will provide an engineer within some time frame 4,8 or 24 hours. You will still have to pay that contractor whatever fee they charge per hour. To get the initial contract price, search google shopping with the exact number. Example: CON-SW-AS5BUNK9 is around $55, while CON-SMBS-AS5BUNK9 is about $38. You will have a trouble like getting blood from a stone from Cisco to even understand the difference in these contracts too. The sales reps simply do not know the difference and cannot help you with any details. They will keep trying to have you contact a local engineer. (A service person that charges arm and a leg since you don't know what they are talking about.)
834592
hi, were you able to update it? did you need that in a way to use it? (im asking as Im trying to define if I should or not get this unit...) thanks!
2024571
Most likely the one with the higher price has the newest update, but if you connect it to WiFi it will automatically update for free.
394402
Only if you purchased the unit within the past few months. I think it's 6 months but I could be wrong. I was able to get a free update past the deadline the first year, but not now. It bites. Updates should be free since there is so much misinformation in the originial unit I had.
1221771
you might have to update it are it's because of the cheapness of the device
610586
I believe this upgrade is a single user license (it says so on my box) but you should check with Microsoft.
379595
Yes, it should have an OTA (over the air) update all ready. When I got mine it updated to it shortly after booting up.
1605892
Can not be upgraded via OTA, but there are root files available for upgrade to 4.0 It is now out of production, good tablet, but limited. Find one cheap under $200 or dont bother !!
939135
Yes, with the optional cable. The many posts you see about updating is because for a while (2011ish) the company was bought out by someone else...and for a while, the website for updating was down. Now, all is well.
1057173
Thanks for the workaround. I agree it stinks to have to do this, but so much functionality for the price I probably will live with it. Maybe if we complain (and pray) enough we'll get a firmware upgrade.
2277057
I have tried and it tells me that it's already up to date and current. I do believe that this is something you have to look for and update yourself becuse it is a universal device but I haven't had time to do so yet.
213157
I just got it a couple months ago. I can't imagine it wouldn't have to be updated. I am really pleased with it. Sorry I can't be more helpful.
363699
After the free 90 period, yes, you have to pay for the updates. It is $39 for three years at a time. All updates are easy through the software provided and a quick software update through your USB port.
293715
I tried to update mine but the memory on the device is full. You must purchase a card in order to update the device. I have not purchased the card yet so I can't say how well that works.
436549
Note: Ask N.Williams for support info. It's not a simple process right now. Hopefully it will be improved over the next few weeks. You will likely have some issues in trying to update, but Norman can walk you thru it.(Smile!)
1294299
The only time I was able to upgrade the firmware was during the initial setup,since then, I think it checks on it's on and "alerts" you an upgrade is available.Mine updated once on its own after I said it was allowed. Hope this may help you.
769497
Call Escort. I think you have to buy an update from them and they send you a SD card.