I received this yesterday and have left it charged overnight and the keyboard does not work unless plugged in to USB. Defective?
1439037
Mine has had a functional keyboard for months after the first charge. Yours must be defective, because mine works great.
1439038
My keyboard works just fine without being plugged into USB. There is an ON/OFF switch that has to be turned to the ON position, but that's all.
1439039
Maybe not...Mine would not find the wireless internet even though I followed the directions very carefully. I had to mess around with it multiples times over a couple of days before I finally was able to get it to recognize the connection.
1439040
Go into your settings on your IPad. Make sure you are connected by Bluetooth. You have to push the little square button on the keyboard, and then go to Bluetooth. On the right side, it should search and offer you the keyboard, touch the offer on the ipad, and it will connect. Then it should work.
1439041
Yes, I think you might have a problem. I have purchased 2, and both actually charged up with in an hour. Make sure the device you had it plugged into, to charge, didn't go to sleep, and stop charging.
1439042
I had problems with mine not charging- the 15% power light kept blinking no matter how long it was charged and despite the light that indicated it WAS charging going off; I ultimately returned it. A few other people seem to have some similar problems.
1439043
Sometimes the problem is the cable you use. If the USB cable is too thin the device will not charge. Try with a good cable. If the device does not charge, the device must be defective.
1439044
It must be. Mine is awesome and I can use it several times per week for MONTHS without it needing a charge. Call customer service, they'll make it right.
125591
That was one of the problems... nothing appeared to indicate it was actually charging. So I just made sure I had it plugged into a good socket and let it charge overnight... But the next day it still didn't work, so I returned it.
356518
Make sure the keyboard is on and charged. i did not have any other steps other thanpairing with mine.
58939
Ok, this is a guess (my keyboard only drained once so far). I had the same experience, so trusting the light to be truthful, I assumed the device only charges when it is switched on. Given I had used laptops in the stone age that only charged when turned on, I thought nothing of it at the time. This is not a high spec device, so there is no charging feedback other than the single light. Best of luck.
564296
There should be a white cable in the bottom of the box that the keyboard came in. You will need to hook us the keyboard to your computer USB (not sure if a wall charger USB works, I never tried it) and it should take maybe 3 hours to charge it fully. If you need anymore details I would totally recommend- that you e-mail GSA. They are very quick with responding! Good luck!
1546639
I had mine for about a year before it stopped working. It would seem in some cases a reinstall of drivers helps a lot. What you need to do is verify you didn't get a doa and if so get the rma started asap. My symptoms were, upon boot or plug in, lights would work momentarily then all feedback would stop, lights would go out, and Windows reports an unrecognized device. Some more testing might have been prudent on my part but I was to frustrated to give it the time. Also, no experience with the keyboard.
356520
The battery may be low on the keyboard (just enough power to recognize it but not enough for it to work), plug in a USB cable to the keyboard for a while then retry
466418
I would think that the keyboard is locked. I myself never got mine to turn on.
1881387
Really not trying to be a smart ass, but there is also an on/off switch next to the charging input. Is the keyboard turned on? There should be a blue led light lit indicating the keyboard is on.
727639
Greetings...the keyboard is not faulty. You just have to re-establish the connection more times than not. The keyboard does not automatically kick in.
62824
if plugging it into a different usb port doesnt work then you got a defective keyboard. ive had mine for a year and no problems
2254786
Key board doesn't charge itself when connected, make sure you use the USB cable that came with the unit to charge the keyboard.
2271547
It is not charged up enough. I had the same issue and once I charged it, problem fixed! When it's plugged in, make sure the light comes on to indicate that it is charging. I absolutely love this keyboard. Don't give up on it.
263322
I've had mine for just a month, and the red charging light turns off after about 2 minutes. But that doesn't seem to matter much because the keyboard has never stopped working. So maybe the red light isn't supposed to stay all the time while it's charging???
2028825
It could be that the keyboard needs to be charged. Yesterday I had the same problem, after I charged the keyboard it connected again with no problem.
1554823
Have you assured that you turned on the power selection (see right side of keyboard) Go to the settings and verify that not only is the bluetooth on but connected. Also, make sure that the key board is charged.
1900131
I have not had a problem with mine not keeping a charge, but I did notice when I first charged it that you need to make sure that the cable is going through the provided hole properly so that it stays connected. I didn't have mine in all the way and didn't notice it and it didn't hold the charge long that time. After I paid better attention to connecting the cable it has been fine ever since. Don't forget that the keyboard has a separate usb charger on the right hand side of the keyboard that also needs to be charged. I know this isn't much but I hope it helps. Lora C