new bike arrived with center hinge stuck - not moving up/down nor turning. where is serial number on these for warranty?
1293671
Also you will need a gel seat. I paid 75 for a great seat and I got saddle bags.
1293672
Exactly same thing happened here when I bought the bike, the center hinge was damaged bent during shipping, that is why. need to exchange a new one.
1293673
The centet hinge is a little tricky. Are you sure you can't pull it up. I have to pull mine up before I can swivel it to the side. I find it easiest to do while stratling the bike!
1598539
It has been a while since I put the one together for my granddaughter, but if you would email the seller through Amazon, in my experience they will contact you quickly to resolve the problem. I thought I was missing a part, emailed them, & they called right away (a Saturday afternoon) and resolved the problem (it wasn't missing, I just had not looked close enough). Superb quality bike!
81165
I don't know for sure. I would assume Jetson would honor their stated warranty no matter where the bike was purchased.
557104
Honestly, I don't remember the exact part names so unfortunately am unable to help. Schwinn support team is pretty reliable, call them for this clarification.
251738
Get the part number for your specific bike off K&Ns; website.. that way you'll know for sure
924163
Hi Jessica. I had a minor problem with mine and returned it to the current manufacturer, Saris Cycling group. They were very helpful and prompt in resolving the problem. The contact info is at this link: http://www.sariscyclinggroup.com/contact-us/ .
359824
Well the bike comes in "fixed" mode when shipped. Flip the rear wheel to other side in order to use the "freewheel" side of the hub
940410
Call up Schwinn. They are nautilus now I believe. Make sure they they send out your order. Have your amazon reciept ready from the bike.
1195380
I am having this same issue. I just put the bike together (I believe correctly), but when I try to cycle the pedals they have so much resistance I cannot move them. Did you ever figure out how to fix this?
1976863
Had the same issue. I emailed Pinhead. If you have the locking nut off the bike and you can see the back of it, there are a series of shapes that you can give them and they'll be able to let you know your keycode so you can order a key. People here and in other reviews have said that Pinhead is not responsive but I have found that not to be true. They were very responsive to my requests for products/help and I thought their customer service was top rate. I'd have no hesitation to buy from them again and again. Good luck - this is easy to resolve.
1717668
I am sorry but I don't know. I had it shopped directly to my bike mechanic. I haven't had any problems with it. Bike starts right up.
1584463
Because they don't care Mark. This bike has serious design flaws and is stocked with sub standard parts from China and Pro Form makes (Made) a lot of money off this bike. I wish I had never purchased mine. I suggest you put a complaint on their FaceBook Page, you might get some help to repair one if you own it but they will not refund your money, it's gonna take a class action lawsuit for that to happen...sorry
1298335
Hi Kelly - can you tell me when you originally purchased your smart cycle? I purchased on too and have had the same problems, but they will not send me a new bike. Thanks, Dave
2047169
On the EXTERNAL OR INTERNAL HINGE - There should be a comments section. If not, you can call me at 855-248-6723 x103 or shoot me an email specifying. Thanks, Marty Perron
456095
Nothing. The first bike I purchased had fully assembled, except for one pedal that would not screw in at all. It was a major pain to dissemble the bike completely and "try" to get it back into the carton so UPS could pick it up. The second bike assembled with no issues. About 9 months later I started having the same issue with the pedals coming off. I finally had enough and ended up giving the bike to a local charity since I rarely used it anymore. I suppose you could try super gluing the threads on the pedals or on the crank arm when re-attaching. Of course if you ever want to change out the pedals it may not be possible. Now that I think about it, I even had the same problems when I used a set of clipless pedals with the bike. So this leads me to believe there is an issue with the the treads on the crank arm.
916945
If I were you I'd call Schwinn and ask them. I guess you didn't see my review where I gave them a one-star rating because the electronics in my bike just up and quit after about 40 hours of use. I threw my bike away.
1387604
I am trying also to replace them and I got a e-mail back from a local bike shop that they might have the replacement. I am taking one of the wheels in to see if they have a match. I have lots of miles on the wheels.