For the new design, how do you keep the filters from buckling up under the retainer piece? I always end up with a large gap.
1439408
The filter and the retainer ring can be secured by the frame tabs on the frame.
1439409
i dont have the new design ,but sam is right ,start with small end into small corner ,then rest will lay flat ,
1439410
I make sure the filter is down and flat before I try to insert the retainer. I use a pair of pointy tip tweezers to insert the retainer and start at the narrow end. If you get that end in place and under the protrusion that holds it in place it will help hold the filter in place. Then use the tweezers to push the retainer down until completely in place. Do this on a flat surface so the clear part maintains its shape.
2025075
Same thing happened to me with the filter collapsing--I plan to check status of filter every so often and apply glue if needed. I believe the glue dries out prematurely.
610246
In response to SC, the top retainer expands out to fit. No need to slide it in...
1395288
make sure it isn't cracked underneath the blades where its two screws ..I haven't had that problem nor heard until now..i wouldn't hesitate to buy again..make sure u have them gapped correct as well could slighty thow u off..hope that helped
1020438
The only thing I can think of is that you my be using too much coffee or the holes in the bottom of the filter might be some how obstructed or not properly made at the factory. There is a good instructional video on you tube that I recommend watching. http://www.youtube.com/watch?v=_DwPGkq8SFE There might me something helpful to you in the video. This is how I learned to do it.
446403
There is not enough air flow across the filter. If it can not go through the filter it creates a higher than normal pressure on the inside of the filter. This higher pressure is greater than the latch holding force and pops off. Our vacuum did this after washing the filters. There was still to much moisture on the elements stopping the air from passing through. I blew it out with my air compressor and it fixed the problem.
1251647
That is what I did. But I ended up having to super glue the dividers, they kept sliding out of the slots. It's fine now, but I wondered if hanging it might have prevented that issue, but I didn't have a place for it.
1099053
Unless they have changed the design since I bought mine, the plastic tab that holds them together screws apart to remove them. Look at both sides of the tab, on one side it is slotted to put a coin or screwdriver in to take it apart. Unscrew the tab by holding the back side and using a coin or screwdriver take the tab apart and then remove the filter you want and screw the tab back together to when finished. Don't over tighten it when screwing it back together.
683450
This happens to me too from time to time. I have found that the cheaper paper filters do not have a strong enough pleat to hold up during the brewing process. Some even have cheaper paper that collapses easily. Check for filters with good strong pleats in them and that should help. Perhaps try using two filters too. That has worked for me more than once. Hope that helps!
832638
I had the same problem, the bottom of the filter where the drain is , not tight enough, I had a hard time to tight it self the glass part and also the water drain screw, make sure you do not over tight, could break easy, at least that was the trouble with mine, hopefully that is with yours, I will not buy this type of filter again
1055661
I find cover that slides over the filter resevoir is tricky to get in place, when I think it is secure it is not. Like the other answer the filter COVER slides on but i have to make sure that the slots are lined up and firmly press in order for it to lock in place when slid down.
90664
Had no problems with mine. You may not have twisted the filters back into their fully seated positions.
659449
Make absolutely certain you don't have two filters. Sometimes they stick together. I wet my finger a little before trying to separate them. If the filter feels like it's thicker, you probably have two filters stuck together. At least, that is what I found the problem to be when mine did that. They also have a little device made for picked up only one filter at a time. Not sure where to get one, but they work well too.
780845
No mine are all loose as well, and when grounds float up and on top of the insert that is also normal. The only ones I have that are snug are the screw on ones, but I like these because they have the double filter. My screw on ones do not.
780846
No mine are all loose as well, and when grounds float up and on top of the insert that is also normal.The only ones I have that are snug are the screw on ones, but I like these because they have the double filter. My screw on ones do not.
1259368
I had the same problem. These filters are too wide to replace the "5" filters that are actually 4"3/8. Your website needs to point this out. Customers, read the small print.When I called to return, I was told I had to pay the shipping. Post office wanted $60 to return my $100 purchase! I donated them to Habitat for Humanity Restore.When i called
143092
I have not had this issue with these filters. Is it possible the filter slipped out of the slot holding it. I have had no problems with the filter, been using them about 2 months and I am getting ready to replace it with a new filter