Is it normal that the charcoal is spilling out of the filter?
1407534
This filter sucks never worked i bought a Can filter worked like a dream!!!!
1407535
It does that for a while but it will stop. They pour in the charcoal and it flakes.
1407536
Only a little at first . Once air has gone through it a little it should be fine. Small debris will come out at first
1407537
Spilling out no. Like pouring out? When i got mine yea a little comes out. Like dust
1925463
Your pump and the rest of the filter system needs a good cleaning. Take everything apart and clean it and it will work again. You can find a cleaning kit of brushes the right size for all the openings here on Amazon. Also, you need to be replacing the charcoal filters as needed.
321160
the charcoal is safe to drink in small amounts , but try running the filter through a few times to get clear water. Mine did not have any blackness to it after I rinsed it a few times. if it continues , then i would replace the filter or send it back to get a replacement filter.
177078
Interesting. My filter unscrews quite easily. Perhaps give it a better tug. Good luck.
722360
Not really, it drips from the cooler tube into the spigot, the plastic spigot has a glass insert that holds the charcoal filter. I know because I dropped mine and watched it fly into pieces across the floor, luckily they sell replacements(the curse words are free of charge).
590902
If there is room in your filter, you may as well just add it. However, it can take the place of your charcoal if you don't have the room. My filters not have the room, so I put it where the charcoal would. It is a nice product.
1224050
You are doing it right. This is a gravity filter. The water is purified by slowly passing through the black activated charcoal media. It could take up to an hour for all the water to pass through the filter(s). However, sometimes these filters get a little clogged up and slow down significantly. In that case take a sponge with a "soft" scrubber back and gently scrub the filter's surface. Rinse the filter with water and you should see an improved rate of gravity filtering. If your filter(s) have been used for a long while, and don't improve after scrubbing, it may be time to replace them.
1350965
I haven't had that problem - perhaps the top of the pot the filter holder sits on is uneven?
90664
Had no problems with mine. You may not have twisted the filters back into their fully seated positions.
1333124
I am not sure how I did it. But my notion is to have the grate on the opposite side of where the air flow comes from, to help retain the charcoal filter inside the frame, and not let it blow out. You should be able to start the fan with the housing off to determine the direction of flow. I do hope that helps, because I may be writing to you soon, as it is close to the time to replace my filter.
607844
YES! If it is what happened to me it is coming from the lid. All of a sudden our tank leaked and we discovered that the water is traveling from the filter area down the side of the tank. The only way I could resolve this was to not press the lid all the way down - just rest it on top. Bummer cause otherwise I love this tank!
590840
I haven't had that issue - I can usually twist it out with my fingers and place the new filter in in no time. Maybe the filter housing (the thing that the filter sits in) needs to be changed or is defective.
915898
That's the point of the filter. It will get dirty over time. If you want to extend the time between changes you may want to get a replacement filter that includes the charcoal pre-filter as it will help pick up some of the larger debris and can be hand washed.
1352247
Sand is either to high in the filter, to much sand, or the tube inside the filter isnt seated correctly or possibly damaged. But it needs to be in the filter possision
97725
as an aside to the previous question. I just looked at the DrinkWell Zen fountain and they show the Charcoal filters as replacements.
145665
Are you sure you got all the air out of the lines and the filter? Might have to shake it a bit to get it all.
576570
It can go either way vented out or charcoal filter, I vent mine out so not sure how well filter works.