Step on one foot rest, othe doesn't rise. Is machine set up wrong? newbie question...
1432411
Sounds like a problem with the tension cable. there is a black knob under the stepper, play around with it to see if it helps.
1432412
Make sure the steel cable between the two is on the "track" and adjust the knob under the foot rests - it may need to be tighter, if too tight, you can hardly make it work. Took me a couple of tries to get it right - go to the "+" side first. Hope this helps.
391602
I just got this stepper and I do wish it were higher. Did you ever find more risers? I tried putting all 4 on one side and then put books under the other side, which worked well enough but kind of lame.
835343
Lift and hold the lever on the left side, and push the foot rest down to the position you want, then let go of the lever, it should stay.
400183
sorry for delayed reply, I was out of town. It's either foot. and FYI . . it works "ok". If you have big calves like I do, it's hard to maintain the position. Try it.
574808
I'm guessing that you used the lever on it to lower it? Try doing it when your not sitting on it. You'll need 2 people though. That's why I returned it. It's very difficult to use. Good luck
1563499
I just tried it. Counted going down, but not up. Might be just me; my feet are hurting today.
506653
On the right side of the chair, there is an indentation in the chair with a small handle which you pull up and back. this allows the foot rest to actually ppop up, if you do nit attempt to put your legs on the foot rest to allow it to bring it up gently. i found it extremely difficult to bring the foot rest back into the a"chair position" for the first week or so, but now it is doing just fine. i found no button or lever to cause the foot rest to go back to the original position; it must be pushed back until you hear a 'click'.
32558
Loosen the lever. The shoe/plate should drop down (pivot). You might have to force it the first few times if it is tight. Mine was easy to do.
218791
You need to push the back rest forward and then back to a flat position first. Then while you are pulling back rest up from floor, it will click at various upright positions. Stop when you get the position you want. That should work .
212889
I know this will sound stupid but did you place the batteries in it properly?You just stand on it with your toes over it and heels behind it. The center of your foot just rests on the scale
2044647
You just wear the insert as it comes for a day or two and see if you feel "balanced" - If not, peel off the first layer and try that one for a few days and so on. (Be sure to keep each discarded layer in case you need to "re-think" your balance later and add them back on. If insert is not high enough, you may need to order another insert and add a layer or layers it that new one. I'm assuming that you need the insert for just one leg - that's my problem. Just play around with it and you will feel when you are in balance again! Best Wishes to you!
1042937
First make sure it is level, then make sure it the wheels are lubed. If it continues I would contact Sole. I've had mine for over a year and still love it!
1080479
Sounds like you need to loosen the bar that holds your feet in place one notch.
905095
You can push one side of the pedals down as far as it will go then step over it, not high at all. Turn to sit on the seat then put your feet on the pedals
1597766
I have been using the Nordic Track machine for 26 years and have never had trouble with my feet sliding backwards, so I am of the opinion that you are not using the machine properly. Perhaps you should attempt to make sure your motion is one of slightly lifting each foot (not high but slightly) as you step forward. You should push down with each foot as you move your foot backwards and then lift ever so slightly as you step forward. It may also be helpful to keep the majority of your weight on the balls of your feet. It is a very natural move for me, so I believe your techniaue has been incorrect. Hopefully, this will be of help!
687437
It should be flat. I'm guessing your base isn't level; the mattress is still expanding; or perhaps it is defective but this would be a really big quality control oversight if it is a defect. Mine was misshapen until about 48 hrs after it was unpacked
1961369
Try putting a wet towel under it and it won't move........wash in machine and set under something heavy to make it flat again