if I have a problem with the toaster what do I do?
1307857
Contact Amazon Customer Service via Email. They respond pretty quickly and while it might take more than one email to work out a solution, they will work with you.
395708
I never had a smell or odor emitted from this toaster. Can it be your outlet that is causing the problem? If not, send it back as defective and request replacement or refund.
898399
The toaster part of ours just quit working after six months too! And we hardly use it! We went to Target, bought a new one, plug it in to make sure it worked, and the thing started smoking! It was making noises like it was shorting out and had an electrical burning smell to it. We packed it up, took it back, and now we are on our THIRD egg and muffin toaster. It's day two and it's still working okay...but i'm not trusting it.
904468
I'm not entirely sure what you mean, but the toaster is only on when it is toasting...when the bread/item being toasted comes up, the toaster turns off.
615871
One of the dots will light up if you select one after turning on the toaster. If you just turn on the toaster by pulling down the level then they do not light up.
1519585
I no longer have this toaster. It is a fire hazard and I got a refund from black and decker. Others have had similar issues. Find another.
2268038
Yes, the same thing happened to me. The pan was replaced since the toaster was within the 12 months warranty. Fortunately, the pan does fit, but within six months, I can see the new pan is going to peel again. The toaster is now out of warranty and the person I talked with replaced the pan very grudgingly the first time. I love the toaster, have used it most every day, but the coating on the egg pan(s) is lacking at best. I have carefully wiped it clean, no soaking, no dishwasher, etc. as I doubted it could be replaced again, but it is peeling anyway.
1220320
You may have just gotten a defective... Either that, or I just got a really good one, but my toastation does a good job with toasting.
1538355
bagle side does not work as normal toaster. I think it just ups the time . ron
2011798
Mine had a bit of a smell the first time I used it. I just threw the first two pieces of toast away, and it has been fine since. If your toaster still smells after 2 or 3 times, there may be a problem with your toaster.
497744
I ended up throwing away my Model KMTT200OB Kitchen Aid toaster after several attempts to repair it. I'm sorry you bought one of these because it seems to me to be poorly designed and constructed. If possible, I would return it.
1600797
This would be best answered by Amazon its a great toaster and we love it by the way.
1386729
My toaster does not work well at all. I will not buy another one like this one. If you find one that works well, please let me know because I am replacing this one.
445439
I don't think so, my toaster has never made any noise when plugged in. You may want to have your outlet checked.
175403
can you - maybe, depends where you bought it, but Why do you want to return it? - I have mine for over a year and it really works fine - good for lazy people who don't like to push the toast down - a micro motor brings it down gently - Arthur
72895
I was looking for exactly that solution. My old faithful has packed it in on the toaster timer and I had a flaming piece of toast when I came back to the kitchen. I just want to replace the toaster shut off...or buy a new unit that will fit in the old under cabinet brackets. Who repairs switches?
312786
Mine did the same thing and I am so angry. I got it as a gift two years ago and quite frankly forgot I had it until about 6 months ago while re-organizing cabinets. I thought oh cool a new gadget I forgot I had. Used it and loved it and now its dead. Way passed warranty period. No one used it but me and I never dropped it. Can't even make toast. The lights flash like they are supposed to but water stays cold and toaster never gets warm . So disappointed.