When I line the motor holder up with the top so water comes out the way is should, the top doesn't fit securely like it should.
1412730
I agree it requires a little fiddling around to get the pump and ceramic top lined up properly. My best advice is to put the top on first and then reach under and move the pump around so that it's lined up with the spout.
1412731
i believe this is a design flaw. Ours was the same and when we did use it our cat moved the top and the water was pumped out on the floor. If you can, return the device.
1412732
Mine was broken when received; no hassle return. Improper fit not a good sign; could over stress the motor and shorten life.
1412733
Line up the pump with the top part of the fountain and then press it down so that it sticks to the bottom of the fountain.
1331255
Perhaps yours has the same problem mine did, and leaked some glue! It was very hard to turn it loose.
2130518
Mine doesn't go up all the way either but I think it's designed that way. It has not caused any problems for me as the bottom stays on without being hooked on at that point.
2024468
The pump is a slight problem and should be improved. you can take top off. no problem!
257904
I have my transducer mounted on the transom of my 24' center console with an outboard engine. I start to lose the bottom when I get in the upper teens MPH which is very frustrating. I believe that my transducer is getting some interference to the water flow and will try to reposition it.
904669
make sure the front sreen is in the knotches the right way, turn it over until the top in on smooth.than slide the top on
1932682
Same here, but I think it has to do with the 'flapper" at the top. I think it gets somehow silted up and than it won't switch over. I will have to take mine apart and make sure that the shaft on which it pivots moves freely. Not the "worlds" best product......
1303387
You can try putting a little piece of something like velcro tape between the fittings to make it fit more tightly.
721923
Mine was hard to keep straight as well. I no longer have it but one of the things I was going to do was to reposition the front skirt by removing it and inflting the boat and then put it back to make sure it was level. Try that and it might fix your problem.
1198810
My top closes just fine. If you have it too full then maybe it wouldn't. Maybe you have a defective one. Make sure it's not overflowing and then maybe take it back if it's still not working properly.
1143114
We don't have this problem. We did have to push it hard into position but once it's in, it fits securely... Sorry to hear that you have this problem....
1276665
Mine did this at first. I turned it off, took off the lid and reseated the motor to the top of the unit. No more leakage. I believe I just did not have it seated properly the first time. It has been working absolutely fantastic.
494068
I have not had this problem with either pump I installed. Possibly water is not staying in the line and the gaskets are getting dried out or your intake and overboard discharge are clogged and water is not flowing smoothly through the system or (if you have one) your holding tank is full so there is no place for the water to pump into...
1807343
Unfortunately screw the top where you put the water in at and dump it . One of my main fitting broke the first time I used it :(.And the company won't back it up.
2184150
My top, the end with the little funnel, comes off as an assembly with a quarter turn to the left (lefty loosey - righthy tighty). As Lionel says, the assembly is glued, although my funnel slips off (not glued). There is a rubber seal that may be the reason yours is sticking so tightly because I've had a similar problem with whole house water filter that wouldn't unscrew due to a tight rubber seal.
567862
If the problem is what I'm thinking it is than I had a similar issue at first too. I had to really press the top vessel down hard into the collection vessel and wiggle it a little bit to make it fit more snug
1429534
It hasn't happened with me but recommend that the top is secure. That makes such a difference in performance.