I got defective piece,it did not work even first time.what can i do.i kept it for reserve for a while.when i used first time,it did not work
1434882
Try to return it. Don't keep it or try to use it. if it is defective, it could be fire hazard.
1434883
Return the product. Mine did not work. Looks like yours doesn't either. don't waste time trying to fix a cable. either it works or it doesn't.
238816
I would send it back as defective, mine worked fine. Contact the company & request a replacement. Good Luck
2270092
happened to me also----then after I let it sit for a while it started working again-----I'm not so sure that I gave a good review----I have two and thought that the newer one was the same as the older one---NOT!, even though it was represented that way when I purchased it.
1126667
Sorry you got a bad one. Mine works perfectly. Hopefully you can get a replacement.
693583
I'm sorry that happened! And I'm sorry that I can't help you with this issue... that is one for the manufacturer to help you with! Call them and and tell them what happened. It sounds like a major defect to me!!! Who knows, they may send you a new one at no charge! If they want the old one back, tell them that you want them to pay for the shipping costs or it won't be worth the hassle! I wish you the best!
944303
Supposedly the manufacturer will sell individual replacement pieces. At least that's what it says on their website. However, I cannot say for sure if they will since when I had a part break, I emailed them (even offered to pay for the needed part) and they told me I needed to contact Amazon because that was where I originally made the purchase from. When I reached out to Amazon, they said they could either replace the whole thing or refund me what I paid for the product, but nothing to help me with the broken piece in question.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
2141509
7/18/2014Good Day Brian,You need to contact the merchant that sold it to you. I most cases they will not want the item back as it is an adult product. But if it is defective the merchant should have some kind of refund/replacement policy.Thank you,Customer Service Dept.JoyToyShop
1423479
send it back as defective, previously used, or not as described. then buy from a different, better seller. amazon has all kinds of sellers all purporting to sell the same stuff, but you need to research and make sure the one you buy from has a good reputation, etc.
1014750
Hi,My product was not working at the very first time. Sorry, couldn't help you.
856756
I don't know why. I haven't tried that part yet. I did not reorder after it didn't work at all.
1103834
I had the same problem with this item. Bought it for my daughter for Christmas and it didn't work when she opened it. The wrapping also indicated that it had been opened before - didn't seem new. Perhaps it was a return from someone else and they tried to refurbish it. There was packing tape all around it.
903102
Once it is plugged in, press the on button. If it does not roll, then you got a broken one. Return it.
1245851
My works right away. I just turn it on and I start using it. You may have a defective piece.
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
15533
I would just exchange it for one that is not defective. I have one and I LOVE it. Yours is just defective.