The little white plugs that plug into each other fit very snuggly and take effort to get apart and if not done carefully you may pull the white plug out of the socket and off the wires! My son pulled the white part out of the USB charging cable so bare wires hang where the white plug once was so now I can't use it to charge... Can I buy a replacement USB cable somewhere? The little white plugs that plug into each other fit very snuggly and take effort to get apart and if not done carefully you may pull the white plug out of the socket and off the wires! My son... » Read More The little white plugs that plug into each other fit very snuggly and take effort to get apart and if not done carefully you may pull the white plug out of the socket and off the wires! My son pulled the white part out of the USB charging cable so bare wires hang where the white plug once was so now I can't use it to charge... Can I buy a replacement USB cable somewhere? « Show Less
1410463
If you look on the sides of the male plug you will see a little nib on each side. Take a razor blade and cut the little nibs off and the connector will plug and unplug easier. Have Fun Larry
685017
I'm not an expert on these things, but when I have issues like this, I do a few quick things. One, I change outlets. Sometimes a plug won't be making great contact anymore. (It also means you should change your outlet plug ASAP.) Two, I use a tester to be sure the charging plug still works. These can break down too, though it's rarer. Three, make sure the device is dead. Sometimes a battery needs to completely discharge to recharge. I don't know why but that's solved some issues. Fourth, do an internet search for your item and issue and see who else had this problem. There's almost always others. Good luck
1326101
I had the same thing just happen, and when I connected it to my computer, it would connect and un-connect every couple of seconds.Obviously there IS something wrong with the charger, as mine also fit snugly and seemed like it would work perfectly. I ended up returning mine and am looking into other options.
1637073
I had the same result. I was at least able to get my data off my phone though. It still will not charge however. I've tried more than once so I don't believe it is an issue with the connection not being snug.
1131240
I have this case & LOVE it! I have to slide my keyboard a little bit to get charger plugged in but I do not have to remove it entirely! It's really not that big a deal! And it works a very long time between charges which is great!Hope this helps!
1463050
It gets stuck almost everytime I needed to charge it. Just waiting a few minutes and try to remove it. Good luck, mine just fell apart.
2012616
I bought the same product. It has a very new feature: small white plastic safety child-proof barriers that move into the interiors of the slots when nothing is plugged in. These barriers move aside when you push a plug into the socket. Sometimes you have to push the plug a little harder than normal in order to get the two plastic barriers to move aside. Note that most modern plugs now have one blade that is wider than the other and sockets like this one have one slot that is likewise wider than the other. This is a safety feature. The wider blade is for the neutral side of the circuit and the narrower blade is for the hot side. Because of the different sizes of the blades the plug cannot be put into the socket incorrectly. I think that when you tried to plug the lamp back in you were unknowingly trying to put the wider blade into the narrower slot. Turn the plug one half turn (180 degrees) and it should fit properly into the socket. Push firmly to move the safeties aside.
1790590
Some micro USB plugs have casings that are too big for some case/bumper covers, you have to remove the case cover (if you have one). Other than that I haven't had problems connecting the OTG to any of my devices, in fact mine actually feels a bit loose.
2174319
I've got about 50% success with the end of the charger fitting or not fitting the case. The ones that work stay in circulation. (And to the answerer who said he couldn't hear/be heard... a bluetooth earpiece works wonders. Or in desperation, open the charging port and speakerphone it.)
209878
Its either that the charging cable is messed up or the charging connector of the case itself is damage/tampered-some. Im not too sure upon how to fix it.
2100180
Not sure I can help with this. The charger does not have a USB -- if it is charging the battery pack then it is doing what it was designed to do. Of you unplug it after a charge and are using a USB cord to your device and it won't charge your device from any port, try a different USB cord to device as a process of elimination - I do not believe you should ever have to 'wiggle' a cord to get it to work properly.
210892
Hi, I had this same problem and it was suggested I talk to CrazyOnDigital about getting replacements. I contacted their customer support through their Amazon storefront with my Order Number, explained what I was experiencing and they've told me they're sending me replacements. I haven't received them, yet, but I'm hopeful the new cables will work.
147464
i think you should start with trying another charger. since its a micro-usb port it shouldnt be too much of a problem finding one. you should also try different sockets... the electrical output may differ a little bit. if the problem still persists, i assume its the battery. try discharging it and (however) charge it again up to 100%. your next option would be buying another battery... good luck!
1649799
Had the same problem......Try contacting the manufacture, I had no luck! So I charge the case then use it to charge the phone. Eventually the case started to heat up and drain the phone battery, instead of charging it. I finally gave up on it.
1131918
I don't know. I actually fixed my issue with the cases with a small piece of sticky backed velcro. Tightened the case up and all of the holes line up now. I THINK they just sewed them a tad loose. The rest of the gadgets are OK. Starter set of chargers and other handy items.
1466992
That is what he has and he couldn't get it to charge. A friend needed a charger too, but had a different phone and it also wouldn't charge it. I think the 10-in=1 USB charger was faulty. It wouldn't charge anything but it just wasn't worth the cost of shipping it back.
280342
I had the same problem, took a bit to figure out. There is a 1/2 inch long, thin rubber strip near the top of the flashlight. It fits into two small holes - one has a place for the charger pin, the other has nothing in it. Just lift both ends of this strip, you'll see the receptacle in one of them.