Customer Service HELP I lost my installation paper and cannot find anywhere how to contact customer service. I emailed a Joseph - but he will not respond with anything other than password information. Can anyone help?? Customer Service HELP I lost my installation paper and cannot find anywhere how to contact customer service. I emailed a Joseph - but he will not respond with anything other than password... » Read More Customer Service HELP I lost my installation paper and cannot find anywhere how to contact customer service. I emailed a Joseph - but he will not respond with anything other than password information. Can anyone help?? « Show Less
1412866
Has anyone got a number for these guys? AWFUL AWFUL AWFUL customer support!
118632
Hi, Kirsten. What difficulty are you having placing your order? Your question was forwarded to me, but because you are not ordering through our system, I need to clarify what you are asking before I can help.MicahSuppor@draxe.com
289319
Dear Ernest, Please send the request email via our Amazon account so we can send you the installation instruction manual. Thank you. Best regards, Simply TMS Co. Ltd
1618311
I just purchased this item and as stated below from someone else, it is difficult to find a user manual. Since Amazon specifically states there is a manual AND an installation CD (neither of which arrived in the box), I would like these two items sent as soon as possible. Thank you.
2259378
WHAT GOOD is a warranty if customer service is horrible - would be nice if they spoke English, as well? Be fore-warned! DON'T LOSE YOUR RECEIPT - they wouldn't even send me a hard copy manual without one!! [My new unit came without a manual!]
760629
I realize this is fairly basic ...but have you contacted Blake Printing Supply for installation instructions? They've been helpful in other regards, perhaps they can give you a few quick tips? My son installed mine...sorry I cannot give you more detailed information.
791468
Sorry but I'm in the dark. My machine is just sitting here until I can learn more about it. Since I don't get out it is difficult for me to find people who can help me. So I'm sorry but I'm not the person that can help you. Good luck anyway.
1102392
Jeff, who was the dealer you bought this computer from? I bought my piece of crap from CravingSavings. I called him and he told me I need a new hard drive. I had no way of getting the computer back to him so he sent me a new hard drive, which I had to install myself! Since thenm, I have had nothing but problems, it wasn't just the hard drive. There is so much garbage on the computer itself which was never cleaned off. Recently I had to call someone to fix it, because it froze on me and would not work at all. I wish I had the knowledge to help you with your problem....all I have to suggest is you contact the seller! Good luck I hope this helps! Jeff, who was the dealer you bought this computer from? I bought my piece of crap from CravingSavings. I called him and he told me I need a new hard drive. I had no way of getting the computer back to him so he sent me a new hard drive, which I had to install myself! Since thenm, I have had nothing but problems, it wasn't just the hard drive. There is so much garbage on the computer itself which was never cleaned off. Recently I had to call someone to fix it, because it froze on me and would not work at all. I wish I had the knowledge to help you with your problem....all I have to suggest... » Read More Jeff, who was the dealer you bought this computer from? I bought my piece of crap from CravingSavings. I called him and he told me I need a new hard drive. I had no way of getting the computer back to him so he sent me a new hard drive, which I had to install myself! Since thenm, I have had nothing but problems, it wasn't just the hard drive. There is so much garbage on the computer itself which was never cleaned off. Recently I had to call someone to fix it, because it froze on me and would not work at all. I wish I had the knowledge to help you with your problem....all I have to suggest is you contact the seller! Good luck I hope this helps! « Show Less
1411524
THank you Joe. My CD disk witth manual on it does not show up in my cd drive. If I had not found this help I might still be cussing. Mike
1412783
I just got off the phone with a tech support guy who walked me with great patience though download and installing new drivers, etc. Noluck. He's sending out shipping info. I inquired about whether it'll be a new machine or a repair, and he indicated that they might just fix a driver problem or replace a bad card. He seemed rather certain they wouldn't be sending a new machine.Thanks for your suggestions about the personal info. I have done a backup and can remove anything personal and restore later.
504813
to contact customer service, click on Hello, (your name) Your Account (top, right) and scroll down to Let Us Help You, select Help, then Contact Us, find your order from the list in An Order I Placed, and follow the steps to chat. you can alternately call customer service, but the wait tends to be longer (I have neck, back, and shoulder issues, so phone chat and specially being on hold does not work for me). Amazon is usually very good at making it right, and will make sure the seller is too, if they initially do not respond to your issue. good luck!
1870398
How did you get this. If possible can you send me the customer care number as I am trying to find the number and I am not able to. Looks like I have to do the same.
1141624
Contact Amazon customer service is your best bet. This message did not appear for me. Good luck
1177104
I had the same issue. I ordered this sometime ago but if I remember right I sent them an email. I think also there may be a place to write a message at time of the order. When I emailed them I included the order number from Amazon.
1449891
I actually had the same problem. Emailed customer service. Haven't heard back yet.
555922
I am not an expert but I had a bad paper jam and I ended up almost taking the whole printer apart. I figured if I broke it and had to get a new one it would be cheaper than calling a computer tech over to fix it. Not sure if the help job aid will help - if you can access it it should give you instructions on how to get the paper out. Good luck.
1876545
I returned this product because there were several problems I encountered with installation. So I don't remember. But I do think you had to have phone service.