I just purchased the outdoor kitty A-Frame cat house. it keeps collapsing, there is no support to hold up the side. the velcro is in place but the entire side collapes. please advise. please help. I just purchased the outdoor kitty A-Frame cat house. it keeps collapsing, there is no support to hold up the side. the velcro is in place but the entire side collapes. please advise. » Read More I just purchased the outdoor kitty A-Frame cat house. it keeps collapsing, there is no support to hold up the side. the velcro is in place but the entire side collapes. please advise. please help. « Show Less
1429379
all sides were stiff and the velcro just held it in a triangle shape. sounds like maybe yours is defective...the way it's made it shouldn't collapse.
1429380
There are three sides, one is very soft with no support in it. The soft side is the downside or the portion which sits on your deck. The other two sides are reinforced/rigid and should form the peak once the velcro is secured. Hope that helps
102655
Not sure, but sounds like there may be a defect. I put my house together in about a minute and it has remained sturdy since. Maybe try to reassemble it? Make sure all the velcros are attached, I think there are a number of spots with velcro, not just one.
1429381
i found this piece of equipment not well constructed. the pad got wet after a heavy rain and crickets loved the space under the pad...so sorry to talk badly about this cat house but you get what you pay for..it would be a nice cat house if you lived a warm climate i think..i live on long island
1429382
I think you might have put it together "BACKWARDS" because there are no tools , or change sides with the velcro ,so look at the picture on the box and see if that helps, and if not call k&h...there; out in colorado and are very helpful...good luck and when you get it right your going to love it!!!!!!!!!!
1429383
are you assembling correctly? Mine very simply unfolded and then I just put the electric pad inside. Never has fallen over or even come close to it.
1429384
it's tough to help you out because I'm not near the kitty house now to look at it. Mine assembled easy and held up to nasty winds. Sorta tough to help you when i'm not there to see it. My 4 kitty's love the protection. Good luck. fergy
1429385
sounds like you have it on the wrong side. Put the bed in and it really can't collapse
2267657
The bottom has flaps all the way around. Stake the four corners and put dirt on these flaps and your cats will have a hard time getting out. I would still watch them, as a determined cat could get out eventually, but it makes a nice space for them to be outside. You can also get an Abo Cat Tent which is totally secure - I use this for my cats. Amazon sells these for under $50 and they're cat proof and easy to carry and simple to set up. I use the Abo tent when I'm on the road and want to get the cats out for a break.
1378480
I have just read the answers to the fact the cat door does not close and blows open in the wind. How do I get it replaced? I am very pleased with it other than this problem
1569593
I think a nice little expandable awning with posts would be cute. LOL. It took 2 days for my feral to love this and we had a foot of snow this weekend and it did not go into the opening from the top. There's actually a lip when they step into the opening because it has thick insulation throughout the tube. My tube is on my porch which has a roof covering it so just the heavy sideways stuff gets on the porch. I think just change the straw cause they give you enough for like 4 changes and as long as you don't put too much in they get into the house away from the opening and stay pretty dry and warm. It's a huge hit at my house and I feel better cause she obviously had no place else to go.
1920955
I didn't have to reinforce mine. It's never fallen over. I have it in a corner with one of the clumsiest cats you've ever seen. Of course, she doesn't use the top-most perches at all. She likes the little enclosed house near the top the best. Really, I think you'd be fine if you just stuck a big heavy plant in the middle of the base to weight it down. I put a catbed there myself as an extra hidey hole.
1655168
Mine has never toppled over. The base is wide and heavy so it doesn't move. When my cats were younger and jumped off of the top it would sometimes pop out. I was able to solve that with two small strips of velcro. Its a great cat tree. I have had it for years and it still looks brand new.
1728093
I haven't had any trouble with mine collapsing when my cat sits on it. He is 13lbs and I haven't had it try to fold up on him. Is it extended out all the way? Sorry I couldn't be more help.
1476826
The A frame house does not but the smaller one shaped like a dog house does. I have both and found the smaller one is sized for one cat and the A frame for two. I have these in my barn so I don't use the doors, they are attached by velcro. Love these and just bought another A frame because I like the size difference. Good luck and let me know if you need anything else answered!
1757948
It is a very cute house...but the house is made of Cedar which is very soft and is not pretreated. The pre-made screw holes did not match up, so I had to hammer most of it together. There is no latch to secure the roof over the laying area (the extension you see on the picture) and the roof moves around and can fall off easily. Some of the wood was broken off right out of the box. The wood will not withstand a long life out in the elements. When my last two hens get killed off by whatever is eating them, I will move the house into the garage for more protection. You must have a very large, thick and sturdy styrofoam, because this house is very heavy. It is a very cute house...but the house is made of Cedar which is very soft and is not pretreated. The pre-made screw holes did not match up, so I had to hammer most of it together. There is no latch to secure the roof over the laying area (the extension you see on the picture) and the roof moves around and can fall off easily. Some of the wood was broken off right out of the box. The wood will not withstand a long life out in the elements. When my last two hens get killed off by whatever is eating them, I will move the house into the garage for more protection. You must have a very large,... » Read More It is a very cute house...but the house is made of Cedar which is very soft and is not pretreated. The pre-made screw holes did not match up, so I had to hammer most of it together. There is no latch to secure the roof over the laying area (the extension you see on the picture) and the roof moves around and can fall off easily. Some of the wood was broken off right out of the box. The wood will not withstand a long life out in the elements. When my last two hens get killed off by whatever is eating them, I will move the house into the garage for more protection. You must have a very large, thick and sturdy styrofoam, because this house is very heavy. « Show Less
2197277
Unfortunately there's little you can do about that, I made mine fit more snugly so my cat couldn't move it by folding tape and making it thick enough to wedge into that space. But short of tapping it into place or doing what I suggested, I'm not sure you can really do anything about it.
1449952
If I was you, purchase something of a higher quality. I added heavy duty outdoor duct tape, and still have issues now and then. Good luck
2061277
I am sorry to tell you-I threw mine away-fixed or not-it is NOT well made-a kitten would knock it over! Sorry!
1592091
Mine does get stuck slightly ajar too but I just give it a slight tap and it closes. Not sure if there is anything that could be modified. It is only ajar by the width of my kitty's tails (which are long!) as they slink out, their tail slowly pulls through last and the door occasionally gets stuck. I can't think of a way to prevent this...
1765397
Hi Karen I had the same problem so I turned it upside down and and found 2 buttons so press these and gently push down the corners of the mesh base where they meet the 4 down poles. There are rings you have to push down a little bit, do this alternatively to release the pressure from the mesh base, once all four corners have moved a little bit you will be able to lift the mesh base up and when you do this the whole thing will collapse. if you need any more help just email me again regards Peter
1920956
I'm sure that by nailing some boards to the pokes you could make it a bit sturdier but I would wait to see how yours holds up. Mine has been up since about November and I haven't had any issues with 4 (2 are quite large) cats climbing on it all at once. Keep in mind the height will make a difference in that a little wobbly would be normal. There seems to be mixed reviews on this.
1052564
Unclip the two clips that secure carrier in folded position. Unzip the top flap.Reach inside the carrier on the long sides you will find metal poles that come from top corners. There is a plastic sheath on one pole from each side. Retract it and then put the metal parts of the poles end to end and let the plastic sheath spring back into place to hold poles together to form top sides of roof frame. Repeat on the other side. The first time you do it you may have to muscle it a bit but then it is not as hard because the fabric accomidates better. I love this carrier and ordered one for for each of our three cats-so don't give up. Unclip the two clips that secure carrier in folded position. Unzip the top flap.Reach inside the carrier on the long sides you will find metal poles that come from top corners. There is a plastic sheath on one pole from each side. Retract it and then put the metal parts of the poles end to end and let the plastic sheath spring back into place to hold poles together to form top sides of roof frame. Repeat on the other side. The first time you do it you may have to muscle it a bit but then it is not as hard because the fabric accomidates better. I love this carrier and ordered one for for... » Read More Unclip the two clips that secure carrier in folded position. Unzip the top flap.Reach inside the carrier on the long sides you will find metal poles that come from top corners. There is a plastic sheath on one pole from each side. Retract it and then put the metal parts of the poles end to end and let the plastic sheath spring back into place to hold poles together to form top sides of roof frame. Repeat on the other side. The first time you do it you may have to muscle it a bit but then it is not as hard because the fabric accomidates better. I love this carrier and ordered one for for each of our three cats-so don't give up. « Show Less
1514312
I've had mine for a long time and the same thing happened. What I did is to get a couple of large back to back velcro pieces and it seems to stay. You can also get some heavy duty super strength glue to hold the bottom velcro piece just make sure it isn't flammable. Regardless of the problem with the gooey velcro fall offs this toastie tush has saved my tush from freezing many mornings, lol. Good Luck