How do you get it off of the iPhone 5? Mine will not come off We have tried everything. Have had it 1 day
1435576
You grasp the bottom and top pieces and pull apart, hold firmly it takes some effort! But it will give way!
1435577
Oh ouh, so, you did something wrong, or the case have some problem (I'm not surprised!). It should get off easily!
1435578
Hold the phone in the case with your left hand and using your right hand pull down the bottom of the case where the battery is stored. The bottom will detach @ you can remove your phone out of the case. Good Luck
1435579
I never ordered the fake, but that is one of the things I read about them was poor fit. I was just trying to warn others not to buy. Good Luck!
1435580
LeAnn,My FAKE case came off easy, it did not click together but it was not original as mophie does not have an authorized retailer on amazon. Yours is definitely a counterfeit as mine if it was purchased in amazon. I'd send it back and get a refund mine charged only once, there was a gap between the two parts, led lights lit up randomly when I pressed the status button etc.
470831
Simply work it back and forth with some force to remove it. It is a tight fit but will come off with some pressure and won't damage the phone.
878503
I haven't tried to remove it, but I have been debating it because lately my screen isn't as responsive to touch. I don't know alot about screen protectors and if there is a limit to how long they work. It may also be my tablet that's the problem. However, it is still as attached to my screen as it was day one (none of the edges are coming up).
1780110
Hmmm... I didn't really have a problem, but I've only taken it out once. I pretty much just "peeled it out". I sort of took the top two corners and bent them a bit backwards so that the ipad would pop out. I know the case doesn't really flex much but that is the best way I can describe it. Sorry I can't be of better help. I just keep mine in the case.
978123
Dear back of player challenged, I had the same problem with mine. I handed it to my boyfriend and he got it off in less than 2 seconds. Here is how you do it. Hold the player in your right hand with your thumb running along the length of the back of the player, use your left hand to pinch the sides of the player near the headphone port for support. Press down slightly and slide your thumb toward the USB port. I promise it will come off. Now that I can do it, it is cool and I have taken it off about 10 times for the heck of it. Good luck! Tiff
459207
I've never tried to remove it, but it is stuck on there pretty good. Sorry I'm not much help.
297261
This has happened to me too - how does one remove this? It's stuck against the back part of the phone!!!
1951149
Ok, so I tried today and like Lara D. said, it does come off. You have to pull REALLY hard, but it does come off and you won't break it. It goes back on easier than it comes off. Thanks to Lara D. for your help and giving me confidence to pull at that darn head really hard!
2043419
I have lost the device in my iPhone 5 before as well. all I did was to follow the pairing instructions that I originally performed. My iPhone found and successfully linked the device. I assume from your request, you already tried that but you were not successful. That is the only advice that I can suggest. I haven't tried nothing else. The only other thing that I would say, is try doing it a couple of times before giving up. Mine didn't connect with the first try, it took a couple.
1186158
I don't think you can without tearing the phone apart. I did check on YouTube and there was a posted video of someone removing it. I attempted that on the phone (same model but one that my daughter face planted into the floor) and I ended up tearing the phone apart to the point where had it not already been unusable, it was then.
122036
Hi there, you aren't alone. I purchased this so called unlock iPhone but actually it's still locked. I'm gonna return what i purchased too.
1265832
I don't have a 5S but how I did it with my LG was to purchase a protective case and drill a small hole in the top and after feeding the loop thru the hole made a knot at the end . hope that works for you
271534
Never had that problem with mine. Maybe you got the one for the iPhone 5? I would exchange it for a new one.
1244090
If you have one on your phone itself yes u may remove it but the one that comes attached shouldn't come off. It protects your phone better Than the regular ones. I actually have both on my phone. If you really needed it off you would have to pull it apart, but that's up to you. Hopefully I answered your question
1631361
How to get the case off? With great difficulty. I think this case was not even designed for the iPhone 5S. I don't know how it came into the world, but it is misbegotten. Amazon should not deal with the producers of this case. Return the case now. immediately.
829051
I don't think so. I haven't taken mine off yet. They stay on really well. I have 2 iPhone 5's and use them all day every day, none have fallen off! If it does leave a sticky residue, just use a little goo gone!
1631362
I had no problems getting the phone out of the case. It should not be the most simple thing in the world. I just pry the corner where the camera is away and the push the phone out through that camera hole and then just pry it the rest of the way out with my finger. IMO...it's probably best that it doesn't just slip right out of the case.