Filled with water but motor is not rotating to push the cubes. 7 hrs already. How is the metal arm supposed to be positioned to push ice?
1431481
The arm is automatic. You don't want to force it into any position. Try resetting it by unplugging it from the door. Just shutting it off doesn't force a reset.
1015559
Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further assistance. Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further... » Read More Dear Valued Customer. The plastic piece inside the water reservoir separates the water that goes into your hot water tank, from the water that stays in the cold water tank. It is very important for this piece to be correctly place for you unit to function properly. In order to set the unit in place. Take the funnel off. Locate a white transparent plastic piece with a prong inside the cold tank. Fix it firmly to the cold tank by attaching the prong of the plastic piece to the metal prong of the tank. Place the funnel on again.Please contact us at 855 458 6468 if you need further assistance. « Show Less
1672092
I'm not sure what might be wrong with your machine, I can only tell you that mine worked the the first 4-5 times I used it and then did what yours is doing. I even bought new arrays thinking our hard water may have ruined them but it has still never worked. Mine also had no warranty no return address or any helpful instructions. I personally feel like it was a not so cheap piece of junk. Sorry I can't help you with it. Hope you have better luck than I did.
1854528
I used crescent shaped ice cubes also. They worked perfectly. Just don't push down too hard onto the handle to force the ice onto the blade. I always use what I call the "give it gas" technique. I push it down, then after 45 seconds or so. I let up and either clear out the chips or add more ice but I don't constantly hold it down. Also, don't listen to the person who says not to buy. I am a teacher and I used it every other day for 4 months as a reward during summer school , which I would consider more than average uses, and it still works perfectly. Read the instructions carefully and adhere to their tips and you will be fine. Different sizes of ice are fine, as long as they fit inside the chute. Another tip, when the ice tray starts to make a mountain out of ice and is blocking new ice from falling, shake it and let the ice settle back into a flat pile and then continue to crush it. Any other questions? Just ask!
1820043
The only advice I can give is to defrost as the ice builds up. Just pull the plug and let it defrost slowly. Do not use anything to remove the ice.
1397782
Make sure the water arms are pointing in a clockwise direction. If they're not, adjust them and it should move forward.
1294924
Sounds like the pump. There is a fly wheel [you can see this through the top [a round hole] that may be stuck. Try forcing water or a burst of air through it. Some times all it needs is pulling the filters up and down to get it started.
1742272
U can rinse the bottom of the tray w tape water by several seconds n then you can try to push the cube on one side again n u will find it is every easy to push the cube out. Hope it can help :)
2228362
Make sure it's unplugged as it's not good for the motor to run without water through it. From memory it slides and there are faint raised lines to grip on to. I used a skewer to do move it.
1562753
Hey Steve,my edgestar is totally vicicious kicking out cubes, shell out the extra nickel, proof is in the pudding, let it set a day level to let the cooling agents settle, 6 month clean behind the fan, ie radiator, mucho ice O , enjoy
1084074
It sounds like an issue with the electrical connection between the icemaker and the freezer. Is the connection between the two snug and oriented properly?
840029
If it is stuck after mixing a drink and letting it dry without cleaning, try soaking in VERY hot water... If the problem is opening after shaking with ice - the issue is due to a vacuum forming inside when the air cools - don't know of a cure except to work it with a twist - possibly opening it after a few shakes will decrease the strength of the vacuum.
1064129
Haven't had a problem with ours. Perhaps loosen the connector nut. Hold the Ice scrapper portion in one hand and bang pusher pad on the ground?
24820
I bought one locally and have the same problem. About a half-inch gap allows ice/mix to splash out. A bit messy! They said they'll send a new part. Hopefully, that'l help.
571475
Turn the machine off and unplug it from the power outlet. Allow it to sit and hour or two unplugged, and then empty out all water you may have put in the machine. Put new water into the reservoir making certain you do not fill it above the maximum fill line. Distilled water is best, and will save you time down the road from having to clean off excessive mineral deposits from the freezing elements, but at minimum use good filtered water and not the junk that comes straight from the faucet. Next, plug the machine back in and press the power button. Do not attempt to set the clock or the timer. Ignore those buttons completely. Select your ice size (it really doesn't matter which one you choose just to test the machine - any size will do.) You should almost immediately hear the machine pumping water from the reservoir into the freezing chamber. It will sound like water quietly trickling and lasts a couple of seconds. If you hear that, you know the pump is working. You should also hear the compressor kick on after the water has been pumped into the freezing chamber, and if you place your hand next to the the exhaust port you ought to begin feeling slightly warmed air blowing out. Within 10 to 12 minutes your first batch of ice will be done. You hear very audibly when the machine slides the ice off the freezing elements and they tumble onto a temporary holding platform. Then you will hear the ice being raised up on the platform and pushed off of it down into the catch basket. The clattering of the ice is unmistakable. If these things do not happen within 12 to 15 minutes of when you turned the power on, something is not right with the machine. You'll most likely need to notify Amazon and have it replaced.
41885
If you do not start turning immediately it develops a coating of ice. Just work it back and forth until you can get full rotations and then turn every couple of minutes as directions suggest.
953706
Hi Jamie:No, the paddle are not suppose to turn. The base is what's turning. My first try and it came out beautifully. I love this machine. Did you put the base in the freezer for 6 to 22 hrs? mary