Bought one and used approx 5 times and now it has a small crack in the iron valve casing how do you get it replaced?
1430028
It sounds like you are talking about a "return"? I'd suggest reading Amazons return policy. If you're talking about actually trying to repair the crack, there are a number of things to "try". Castings are hard unless you weld them, the water pressure is too much for most repairs.
1430029
Not sure. I turnrd on snd off three times to assess pressure and the valve broke off in my hand. I wasn't forcing it either.
712209
I had no trouble with mine- I think the screws must have been monel metal that does not rust. The only thing I can think of if the old screws won't come out is to grind off the screw heads with a Dremel Tool or something. Then the brass plates will fall off and you should be able to replace the flush valve.Good luck.
659002
Contact the company to get it replaced. It has a lifetime warranty, but I'm not sure that covers normal wear and tear.
429659
Hello,Thank you for your question.As far as we know, you need to get a new Valve but please check with Kohler. Call the KOHLER Customer Care Center at:1-800-4KOHLER(1-800-456-4537).Regards,Gigi SchwartzCustomer Service ManagerIt's Easy Solution! Plumbing Supply
2015520
For me, there was a small leak in the valve assembly when you flushed. Replacing the valve took care of this
529736
just call them, they are a good company, they will send you a new one, I got mine at no charge. EE
1543695
I never had that problem. You should probably contact the manufacturer for a new one.
1726511
I would suggest contacting the manufacturer. I am sure that they would have a replacement.
1209447
I would contact the company (Tervis). I have not had that problem but I think they will replace it for you.
1699965
you don't ever replace it. It is a valve. It get's glued on. I have many of them. No problems.
342527
It sounds like your boiler (reservoir) may be rusted. I am not sure how you would clean the reservoir. I would contact the company, if possible. I am surprised that this happened unless the iron is quite old and hadn't been used for quite a while. Good luck
1149216
It may just be the pump shaft seal. If the pump housing isn't cracked I would look into replacing the pump case and shaft seal, I believe they come in a kit and are much cheaper than buying a housing or a pump.
228792
Contact the vendor listed by Amazon in your purchase record. If it's under warranty, and the product was not abused, I'm sure the vendor will replace it. If you don't get any satisfaction, you'll have to pursue it through Amazon.
1455411
Rub some soapy water on it to see where its coming from, if it's the pin take it to be replaced since the valve stem isn't sitting right. If it's close to the bottle on the bonnet, it may have loosened some so you can retighten the valve assembly to the bottle.
1473922
I just had to replace the solenoid, not the valve. The solenoid just unscrews. Make sure to replace the wires like they were connected.
268361
Contact the manufacturer, information on the box and literature. They replaced ours.
712208
I had no trouble with mine- I think the screws must have been monel metal that does not rust. The only thing I can think of if the old screws won't come out is to grind off the screw heads with a Dremel Tool or something. Then the brass plates will fall off and you should be able to replace the flush valve. Good luck.