Got this for my wife at Valentine's she loved it but logs were broke in half can I buy another one?
1436235
Hey Michael, I'm sorry to hear that your logs were broken. Call into our customer service department, 800-334-2004. We can get a little more information from you and send you a new log set.
976697
Mine had a rip on it too. I didn't look into replacing it. I certainly wasn't going to return it since I put it together. I would like another also.
1243001
I suggest contacting the vendor you got it from directly. That's what I plan to do. In the processes of trying to move our California King bed to rearrange the room my husband and I have managed to split the wood away from on the head board
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
797745
Sorry to hear about that you middle section is broken. I know how easy it is to break, it's pretty delicate. I haven't seen it anywhere to get replacement parts, but try to contact the vendor, perhaps they can help you out.
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.
357909
I think it's possible Robin. Go to www.farberwarecookware.com and either ask a question or go to replacement parts for your answer. It's a good site to keep in your favorites.
1551073
I bought one for my son for Christmas. When he opened it, it was already broken in the box. It was made of Styrofoam, so I can't imagine it would last long. I returned it and didn't reorder.
1753008
Sorry, but for the price, I'd order a new one. Then you'll have some spare parts if you need them for something else that may get damaged.
483552
I would contact the supplier for an exchange... that should not have happened, especially that new... I know breeders and groomers that have had their's for years and have not heard of the handle splitting... could have been a defect in the grain of the wood.
501992
Yes, Mary, you can get a new one. (Mine broke, too, after just a few weeks of use when I accidently tapped it on the side of the sink while washing it. Maddening!) Go to the Zojirushi website (which I warn you is not user-friendly), so you may need to search around a bit. They call it a "Coffee Jug", SKU 8-ECA-P370. Price: $14.50, plus shipping. The link is http://www.zojirushi.com/user/scripts/user/product_list.php?model_id=33. If this link doesn't work, the website has customer service phone numbers. Hope this helps. Colleen Chase
1009853
Hi Dana,My bed has 1 5 inche, 2 6 inch and one 7, all part of it's charm in my opinion. There are no logs cut in half on the head board or foot board. It's a one of kind, you won't regret the purchase.
1698654
I don't know,, never seen one with molded logs,so Maybe it's the newer oneMy Daughter has had her's for 3 or 4 years and it's the same as my mine,individual logs,,,Steve R.
1435945
I would not think so, but I don't know for sure. Too bad it happened. Probably less hassle to just buy another one. Mine is still going strong, and so I expect you might find your next one is just fine.
1692500
I was able to get a replacement part from a company called Goodmans. It was backordered and I had almost given up, but after a number of months, I received an email that it was being shipped...so grateful! I love my Farberware coffee urn too. cs@goodmans.net
330107
I would contact Graco to see if you can exchange it for a new one, or ask where they purchase your gift and exchange there. Otherwise you can buy one here on amazon.
465281
I called the supplier (Back to Basics) and they sent me a new one for free, but mine was broken when I received the unit but I am sure they will sell you one. They were very positive in their customer support.