I read that some people had trouble with uneven heat and cupping of the grill. Is this operater error or flaw in the unit?
1411440
After the first heating, I noticed the plate getting really hot in two places first. then I noticed the cupping in those spots. When you clean it up is when you will notice it the most.
1411441
I have a two burner griddle it's common sense that directly on top of the burner will be hotter . Keep in mind it's a $200 unit not a $6000 unit.
1411442
As far as uneven heat, yes, the centers where the burners are are obviously hotter than the outsides. But this is really a great feature and should be used to its advantage! When things are cooking too quickly or if one thing gets done before another, you regulate it by pushing it to the sides. This is actually extremely helpful. As far as the cupping, I haven't had this problem.
1411443
If operated at extreme high heat the plate will cup. There is some uneven heat but I find it helpful because you can use the outer edge to keep food that is done warm while other food is finishing.
901985
I've used all four pans, and I have not experienced any issues. I really like the fact that the heat is evenly distributed in the pans. What is the trouble you are having specifically?
373221
i switched to the Cuisinart for that very reason. the GF (after you remove the grilling plate) you'll notice a small centrally located heating element. The Cuisinart has one that covers the entire surface. The GF is a poor design unless you are cooking in dead center. and, even then, it seems to take forever to heat up. if you are getting NO heat then you obviously have a defective unit.
64
Somethings wrong here. We have two of these grills and couldn't be happier. Try using a different plug in to get on a different circuit.
1128318
Received this grill for Christmas. I like it a lot, but noticed a tremendous amount of smoke coming out at the rim of the grill during cooking, and once I closed the top and bottom vents too. Charcoal would not extinguish and turned into ash. Lid was "out of round" by 5/12 of an inch. Was not a huge issue in cooking, but reusing partially burnt charcoal is a cost saver. Weber is sending new lid, and hopefully equally rounded to make a tight seal between lid and kettle. Is it just me or is the metal thinner and lighter (cheaper feeling) than my 15 year old Weber?
1761722
not sure why your unit doesn't fire...have you checked the igniter? Mine only refused fire once because I wasn't releasing the igniter correctly...I used a long nosed gas grill lighter that day...then I figured out to push and release the igniter correctly and have not had any problems since Really do like this gas grill!!
403096
Hi, thank you for your patience - had to wait for my husband to return home to ask him!! He says it is a bit tricky to line up with the coupler on the grill tank (which is what he uses, too), but it turns counter-clockwise when aligned properly. Hopefully this will solve your problem. Let me know if you have any other concerns, he has used his quite a bit and might be able to give you some tips. Good luck!
362472
Responding to Andrew, that wasn't my personal experience. I had a problem with my heating element itself, but it was covered under my warranty, and when I contacted Char-Broil directly, they had another element to me by the end of the week. Very good customer service.
697527
I had the same problem as the origanals. IF you are grilling outside, YOU MUSY KEEP THE 'CORD" AWAY FROM ANY METAL ON THE GRILL OR IT WILL DIE. IN FACT THIS ONE WENT QUICKER.I am looking for a complete different kind of outside thermometer that can handle a little heat.LPM
1362893
I too just got back from a camping trip and everything worked like a charm. Both burners operated without any missteps. All I can surmise is perhaps a connection may have jiggled loose during shipping. Try opening up the top and looking at the connections under the burner plate. I would further check the burners in an opposite direction...try lighting the burner that did not light first and see what happens. I'm glad mine worked ok while I was out camping, because it is truly a heavy duty piece of camping equipment that will last for years.
367158
mine was double packaged when I received it (which I was worried after reading some of the reviews that it might be damaged) and it was in perfect condition. I changed out the regulator and installed my own (a needle valve and a small on/off valve) to solve this problem which is very common it seems on a lot of grills like this.
1688419
The majority of the posts are positive. However, a few fuss about "breakage" and/or the heating element dying out after a couple of uses.What model is yours? I am begining to comprehend the proper uses and the best recipes, but "model numbers" are not given with the posts.MML
2257562
I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as... » Read More I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. « Show Less
1736992
Sorry I ended frying mine since I didn't do it correctly. So I had to order a replacement and ended up having an electrician install for me.
2103952
Never heard of that problem. We've had ours for several years and several hundred uses. I would recommend never heating it for more than 2 minutes without repositioning it just so you don't get hot spots and cool spots.
585455
I have not encountered this issue with my grill, however this sounds like a faulty tank or a bad regulator. In my past I have seen tanks do this. I suggest trying a different tank and see if that works.
347106
I have one just like yours. Make a schedule to clean your grill at least every other month. Check the burners for blocked holes. Dirt and grease built up will for sure lower the heat output. Buy new burners from Weber website. Its tech support people are great.