This model doesn't state it has a over ride key. How do you open it if the elctronic code Or finger print doesn't work any longer?
1415600
I never had a problem opening the safe. You just can't forget the code or you are locked out for a few minutes. Had to replace the batteries only one time, which is easy. Never thought about finger pad not working. Hope I wont have to find out.
1415601
You can't unless you break into it. The keypad is made out of plastic so will probably melt in a fire. Whaeevet is inside hopefully well but I am not sure how you will get it out once the key pad melts. Another thing about the keypad is it pops off anf the battery pack dangles behind it. Go buy something else, save yourself the trouble.
1415602
Larryyou cut the door off, which I have had to do when the electronic solenoid failed (Sentry has a weak solenoid that will eventually fail). Please read the reviews on this, they are seriously prone to failure and once they fail you cannot open the safe unless to use a saw to cut it openthanksleonard
1415603
Rather than providing you with the answer and solution I prefer to direct you to the service desk of Sentry. I had the same problem and it was prince of cake after contracting Sentry. I\m doing this to avoid that the 'whole world' learns about this solution.
781844
That's the problem. It needs to be programmed but I managed to get it done at Lowe's. They have the ability to make copies of keys w/ chips so I asked the guy if he can clone my working key to this blank no charge. I told him the key lost its programming. I got if cut elsewhere for $2.before bringing it to Lowe's
1793008
Can you get another key from manufactuer. I don't recall mine having a key. Maybe I have a slightly different model.
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
372503
Perhaps with a hammer and chisel On the side of the lid will pop it open.There is no way to reset the code nor is there an override code. You can always try to guess. At least it doesnt lock you out after so many wrong tries.
2131022
you need to open the key fob. There is a tiny hard to find clip on the side. This separates the key from the computer chip. Inside is a barely visible number which will tell you exactly which key fob you need. You cannot use any key except the one which the code matches. The code is semi transparent and almost looks like a smudge. Also the replacement fob may look different than the original. It is the product codes which must match.
764544
If you have the code you do not need the keys. The keys are if the battery has gone dead. If that has happened I do not know what you do....so sorry!
2127978
that safe has no Fingerprint. It has a key pad where you nee do punch in a 4 to 8 digit number and a key. You need the PIN code AND the keypad to open it.
1052696
I was told that a service man must come out and do the programing. I still had my old key fob (but the key ring opening had broken off), so I simply opened the old and new key fob cases (with a screw driver) and unscrewed both key fobs from their cases and put the old fob (that was still programmed) into the new case. Screwed it back and snapped it closed. If you lost your old key fob or it was broken, then you probably will need the company to send someone out.
438217
The version I purchased has it's own key. There is a model that will allow you to rekey to the vehicle key, but I didn't see the need to pay extra for that.
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.
1977990
No problem pairing it up, but keypad is not eorking anymore. Does anyone know about return policy?
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
530494
Been using mine for a few weeks now and the only glitch was the backspace not responding. Lifted the key off, gently with a knife blade, and jiggled the little button and, presto, it worked! Put the key back on and so far, so good. Don't have any idea why it would just stop working if it had previously. Sorry, hope someone can help. Will be watching the reponses.
268846
The original came with two keys. If you have lost both of them did you register them when you bought the lock? If you registered just login to the Kensington website and reorder your replacement keys. If you did not register like you were suppose to than you might want to call them and explain your situation. The problem might not be able to be solved if you did not register you keys as they have a special number just for your lock. Good luck!
2003704
unlocking mine i only press the four key numbers and works well. I only use that button for locking and turning. I guess you touched the button by mistake and it open - that i have not seen. I will try. If it's a new lock it could be a defect. I would try clsoing and opening and repeating what you did to see if you duplicate the failure and if happens again ...return it.
791087
Gently pry open the case using a thin plastic, I used my fingernails. You should see the barcode with the version number on one of the corners of the pcb side.