batteries work but does not move what do i do?
1418643
I liked Cat's Meow until I found "Smarty Cat" at walmart. Smarty Cat works the same but takes 3 AAA batteries. So I got rid of the Cat's Meow. The performance on Smarty Cat was superior...having 4 speeds...and was more cost efficient. I realize this was not your question. I had originally ordered two Cat's Meow..and had to send one back because it did not work. Hope this gives you some insight.
1418644
I already sent mine back it broke.. Was cute for a couple days. Sorry cant help....
1418645
Make sure batteries are facing the right way. My first one quit after one use, second one is still going after a couple of months. Not a very well made pet toy.
1418646
Have had similar issues. Finally took cloth off and it seems to run better but, of course, defeats the purpose of having my kitty chase the "hiding" mouse.. Think it's a motor problem and I agree that it isn't very well made. Great idea - lousy execution.
1596889
Hate to state the obvious but make sure the batteries are all charged and facing the correct position. Mine did this once. I took out all the batteries and put in fresh and it has worked since. When you depress the "on" button hold it for about 2 seconds before releasing.
1622703
I would immediately send it back. It has to be defective. My two batteries work just fine. They take the charge and hold it until you are ready to use them. Sorry to hear you had trouble. These are hi-tech units and I do suppose that they are a little temperamental.
1968236
Check to make sure batteries are installed properly and are not faulty. If it still doesn't work return to the place of purchase and let them work it out for you. If faulty will need to be replaced.
698298
I am sorry that you are having trouble with this item. Please: - check that the 2 AA batteries are installed as shown in the diagram in or near the battery compartment. - check that all battery contacts are tightly holding the batteries. Pulling or bending these contacts can sometimes resolve this problem. Once you have tried these suggestions, and have confirmed that the problem cannot be easily resolved, inform the merchant you purchased it from. Deep Memories 203 234-2001 I'm sorry for the inconvenience. Thank you, Michael DeepMemories Customer Service 203 234-2001
981613
Contact the company, obviously it's something wrong with the bob it itself. why did you have to change the batteries on a new one anyway? The batteries should have been good. I would think something was defective if it didn't work in the first place. Contact the company.
638997
It must be broken - if you put new batteries in, should work. Contact seller.
675369
Unscrew the bottom and remove batteries. Replace with new batteries of supported size. Screw the bottom back on. Voila!
1752667
try removing & re-installing the batteries Make sure they are properly installed, positive & negative direction Make sure the door is closed tight for a good connection
111748
Double check that you have the batteries in the charger correctly, charge them and it should work. Return it via Amazon
257592
Mine did not work either. I returned it and ordered batteries from another vendor. They haven't arrived yet. I suggest returning it.
147474
I would try another set of batteries & make sure nothing is binding the action
2087800
make sure batteries are in the right way and if they are check wires are connected to box still
1401931
Take out batteries and make sure loaded correctly. No on off switch. Try a different set may have uncharged batteries.
1047317
Make sure that all 4 batteries are put in the correct direction according the markings in the 2 battery cases. I messed with it for an hour before coming here and finding that out.
460587
Although I read about this sort of thing from some other reviewers, I did not have this problem. I added the charged batteries, turned it on, and it worked. I don't know if there's a remedy other than exchanging the product. Sorry.
57895
When I first put in the batteries, it did not work. I realized that I put the battery holder in the wrong way. Turned it around and it worked. Hope it's that simple!