How do I "pop down" the kitty house to return it?
1434933
The top will pop off if you hit it in the middle inside the structure. Repeat same on bottom. Then the walls will Fold flat. I like mine.
482727
Just do what I did I got the biggest size it would help if u measured it. To get the cats away from it get a dog.
955821
If your talking about the swinging door, just pry it. It feels like your going to break it, then it just pops open
1852766
There is a way to "lock" the cat window where the cat cant come in or go out. The window that you put it in can not be locked since you have to open it to put the cat window in but you could put a rod or some kind of stick jarring the window where someone could not open it further.
1189841
Sounds like you got a defective kitty. Amazon is great about returns and replacements. Look at the bottom of the page, under "Let Us Help You". Click on Returns & Replacements and follow the instructions to send your kitty back and have them send you a new one.
1824765
You can test the door with an empty liter soda bottle. It doesn't take much for it to reverse if it touches something. Never had a chicken stand in the door when it was closing. They're always up inside on the roost.
2061277
I am sorry to tell you-I threw mine away-fixed or not-it is NOT well made-a kitten would knock it over! Sorry!
325399
Yes. The door pops right off. My cats refused to use it with the door on it. One of them actually peed in my shoe until I took it off lol.
641248
click on your acct, then orders affter you find the item in orders a pop up should open that has the option to return. you may have to contact the seller since its a warrenty.
1242022
I don't know. I sent it back for a refund and bought a different cat house.
780277
There is a zipper at the top, under the striped awning. That's what I use for putting my cats in. When it's time to take them out, I either reach in and pick one up off the top hammock (the zipper only lets you reach in that far), or I remove some of the closures for the door and swing it open and pick up a cat that way.
1592092
I Haven't had this problem but try cleaning the magnets or putting a small weight ( small magnets ) at the bottom to weight it to swing down. I did this with one of my other cat doors and it helped.
1852769
I really depends on the window. The cat door doesn't have anything built in. A simple solution might be a stick the right size to wedge in the window to prevent it from opening.
435137
Yes, you can pop open the top to put kitty in or take out. Excellent carrier.
1433361
I think you are supposed to put it in the zippered part. We just rubbed it on and under the twine wrapped around it. To be honest, this product did not work out too well for us. It swings (from the doorknob it is hung on) while the cat tries to scratch it. A stable scratcher would be much better.
1726917
I agree with V. Sams. Raise it off the floor so the cat can squeeze through but not the dog.
798207
Put the litter box in last or just put shredded paper on the lowest tray. They will spill in their upset state. I partially covered mine with a blanket to hide the movers. Opened it a bit at a time in the new place.