I can't open this and did not get any directions regarding resetting the code, etc. Does anyone know how to get started with this thing?
1406436
Pull top up on narrow end opposite the combo side. The directions are slide dirt guard cover up to reveal combo lock. Make sure top is shut. For choosing combo first time Set combo dial so reads 000. Line up numbers with groove that is midline by dirt cover(also groove lines up with line that shows where pieces were fit together on lock). Now slide reset dial to same position lining groove on reset dial with midline groove on lock. Choose new three digit combo. Now slide reset to top of combo (closest to ge symbol). Hold number dials in place while moving reset dial up to maintain your chosen combo. To reset again follow same directions but start with your three digit combo. Pls note reset dial can be stiff first few times.
2235982
I would advise calling the company and seeing if they can walk you through what may have happened? Or go to the store and trade it in for a new one. They can transfer the number and everything pretty much right there. I had no problems when my daughter's acted up. Honestly have no clue why there would be letters/numbers under the lock screen? Try rebooting first, leave it off for like 30 minutes and see what happens. Otherwise, follow with my other 2 choices. Sorry, thats the best I have on that. :)
912077
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think.
1916614
Wondered the same thing!lol Don't think I want to even try....but someone or some machine got it in there to begin with so must be possible!???
1031081
hello Maritza truth we could not unlock that lost the box and then was that we read how the process is done, if you can send the code for unlocking again we thank you very much, Thank
1922234
inside the safe itself, I think right under the door there is a little red button. Click on that button. it will allow you to reset. Then type in the code. Let me know if you have any trouble.
616590
It takes a while to get used too.Did you assign a number to your code? Your code will start with that number 1xxx or 2xxx or 3xxx.Next once you enter your code, you have to press the # key and then you get a buzzing noise. You now have about 10 seconds to open the door.If all else fails there is a reset code. I cant help you here, your individual reset code will be in the instructions
372503
Perhaps with a hammer and chisel On the side of the lid will pop it open.There is no way to reset the code nor is there an override code. You can always try to guess. At least it doesnt lock you out after so many wrong tries.
1045286
I read the instruction manual and it said to call customer service and they will help you reset the code.
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.
1818600
Is the code on the screen E1 or E8? Mine just did the same thing this weekend. Called the 800 number and I am having to send mine in. I was really loving this unit and am dissapointed it is not working.
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.
1814052
Thanks Nick. I'll try to dig up the instructions for it and relay the answer here.
1453433
Yes I had the same problem, also once I was able to get it on, i could not reset it to zero, without waiting for it to shut down and trying to restart again. I emailed the seller and still have had NO reply.
2202080
You have to re-enter the code. In fact, you can't reinsert the box in its receptacle without re-entering the code. (Big Mack's answer appears to apply to a different model -- there is no knob to turn.)
781844
That's the problem. It needs to be programmed but I managed to get it done at Lowe's. They have the ability to make copies of keys w/ chips so I asked the guy if he can clone my working key to this blank no charge. I told him the key lost its programming. I got if cut elsewhere for $2.before bringing it to Lowe's
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!