will not turn on, will not charge, impossible to change battery. Any suggestions?
1435033
I returned mine for a refund. It didn't work and didn't come with any instructions either.
1435034
Did you move the hard shutoff (power) button to the on position? The device will not charge in the "off" position
1435035
Return it! Mine was just as bad. Invest in a Sandisk Clip player. If you're looking for pink, they recently released a Clip Sport in pink and it works great.
1128247
Try throwing it in the freezer overnight. Then thy re charging. If it still holds no charge. I would return it seller. It probably is defective cell/battery.
1706300
Try removing the battery and reinstall it...mine stopped working after few days and that worked for me.
1864400
Try inserting a new battery. When I first received my unit, the battery was dead. Good luck:)
1572868
I tried just about everything and had the same problem, couldn't turn it on. changed batteries to make sure I wasn't missing anything and nothing! All I can suggest is, return it and get your money back! I would had done that but my was out of the country!
783212
Had mine three months and it said to change battery. Changed battery and still won't work
1483427
Sorry, haven't tried either of this options. I called Sony about the battery problem. My only suggestion would to call their customer service. (I didn't put to much faith in their help). I see there was another response to your question by Gloria. I think she answered your question.
645794
Most likely, battery is bad & cannot be charged. If it cannot be returned, then one of the cover can be popped off & battery can be replaced with parts from eBay & little bit of soldering...
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1519273
i tried changing batteries but that did not matter even after a software update was done.. maybe you will have better luck....
909256
First try reattach in the lcd cable but if that doesn't work then when you buy a new lcd test it by plugging it in before install an and make the battery has a chargeSteven
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
441097
Try holding the power button until it's off and then turn it back on. If that doesn't work, try popping out the battery and putting it back in to see if that resets it.
268597
Reload program if you have access to it. Pull battery to reboot remote is another option to try.
2201962
Unfortunately, I have the same problem and no amount of charging is fixing it. It almost feels like there is actually no battery inside, or it used up its number of possible recharges. Returning it to Amazon. Will try one more time to order this thing.
2196005
My brand new one was faulty. It was either the battery or the charger. I sent it back to Amazon (thanks Amazon) and replaced it with one that works
2072669
mine won't even turn on. I don't know if the indicator light is just weak or what but right now its doa. and what do you do when the battery runs out?