Why would I get a box with the key locked inside? Cant even open it..
1434663
Have you tried giving it a good shake and jolt? It worked for me suffering the same problem. Sometimes the lock latch engages just enough to keep the lid down.
1434664
I ordered 16 of them and a few of them had the same issue. I assume that during shipping the locking mechanism was actuated. We were lucky that someone in our group was a locksmith and had the ability to open them. FIRST ALERT please tape the key to the outside of the unit
2205279
Mine was fully assembled and the only thing inside the box were two keys. I think you should return the product for a replacement.
294350
Hi Cheryl...one idea is I can make a copy of my key and send it to you. I'm assuming it's the "same" lock. I'm working away from home right now and may not be able to get it to you very fast. When do you need it by and I can see what I can do ??
2190021
Mine came with its original box opened. Communicated with the seller and confirmed they had to open it to unlock. I've sent it back due to a lack of this information in their description. Ordered another one from ebay and it also came with its box opened. So, count on it.
1609124
You'd have to actually turn the key to lock it. My guess is that it's just closed and stuck. You might need to use some extra force on the red release to get it to open. Don't forget to push down on the black part of the lid while you do so.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
1110769
Don't remember having any issues opening it. Maybe you have a defective package.
2221771
All of my requests to get the keys when thru amazon to the seller. That would be the first thing I would try. Next, go to HOMAK . com and see what happens. I hope this helps. I also added a hasp and another lock. Any thing to make it take longer to break into.
454001
When I first received this it was extremely hard to open it, just kept trying and it opened. Sorry, not a big help but my experience. -Peace
1973541
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key! Best of luck!
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.
148926
You need the key code from the original lock, which was in the the packaging along with the lock. Without that code, I know of nothing that can help.
1495055
It depends on the seller, it's likely they left the box untouched and the code should be found inside, but nothing is stopping them from opening the box and using the code beforehand. For me, I had the bad luck of buying one with a used code.
609758
mine did not come with a key. I just simply let the postman put it in my side opening, which I leave just a crack open..not enough for passerby to notice. My mailman's head exploded when I mentioned to him to have a key to it, though it's ok if you have a cluster of boxes like the street next door. Sorry, but the front opening is just too small for packages (it's theft resistant)
286152
i'm having trouble opening it as well. Please let me know how you end up opening it. Thanks!
1971683
Mine just arrived and the keys were absolutely locked inside the box. The latch rests up against a piece of sheet metal to hold it shut. I applied the universal solution to every situation: Force. Pulled it apart; the metal inside barely deflected; I bent it back. Still, how the heck could this happen?
1380397
I had that problem only 1 time, but I blamed it on the freezing temps that maybe the lock was frozen. Make sure you try to push the key in and down slightly and try to turn it. I found one time that the cable wasnt fully locked in the place and it wouldnt let me remove key unless I wiggled it around a little bit.