Do these batteries have a warrentee, and what steps are needed if a battery is defective?
1435255
Good luck returning them, unless you buy them from a physical store ! Isn't that the expected downside of buying items cheaper on the internet ? You save money, but you take a risk.
317453
Tom, I got my battery from the manufacture but I think you could check places like Battery Plus. They may have the battery or a similar set up. Good luck!
777181
I don't recall a warranty to be honest and I didn't try to contact the supplier because I had decided I would cut my losses and get a new battery at BatteriesPlus. I've heard that Samsung doesn't really make these batteries anymore and someone else puts a Samsung sticker on it. Mine would no longer take a charge after 6 months.
2072923
I called WORX and they had a record of my warranty info. So they just sent me new battery and a box to put old one in to send back to them. They were real cordial--gave me the impression that these batteries fail quite often. But my replacement bat's doing fine. I recommend actually talking to them above just going online. Happy cutting!
114055
If I remember correctly, I had a 30 day replacement. I would have to go back through my purchase information. I can tell you as of now, I have had no problem what so ever with this replacement battery
2021742
To be honest I did not discharge them first. I put them in the bays that worked. I had problems with a few of them. I now just tried the bays that did not work worked, but with a different kind of battery. There is something wrong with mine. Bummer
131322
Most things have some sort of warranty but I really don't know if the battery does or not. You would need to check with the battery manufacturer.
193430
I purchased mine 6 weeks ago and am now having the same issue. I am wondering if yours and mine are from a bad lot. I have emailed the seller directly (per Amazon's instructions for defective batteries) and am waiting to receive an answer. I will most likely email the address on the box it came in if I don't hear back from the seller very soon.
938114
They do not, but reading through the other comments it seems that they replace it if it doesn't work. I have had this battery for a while and it still works great and lasts longer than my original one. Hope this helps.
292436
No, you might want to try a different type of battery first. Make sure they are fresh and new too.
1294774
The battery I received had a manufacture date. If the battery is new it will typically last 2.5 to 3 years. There was no paperwork with a warranty or guarantee with my purchase.
1893111
Contact company that you bought the battery from. There info is on your invoice and also on the web site on your computer. If none of that works contact amazon and there records should be able to help you.
882093
Uncertain. A colleague of mine received two batteries and (knock on wood) they are still working fine. For now ... I have placed this in my lessons-learned folder labeled, "you get what you pay for". +++ Am in the process of returning them.
522114
Regular or rechargeable batteries work in these. Nothing special is needed. If they aren't working, they're probably defective. That happened with one of mine, as well.
1369092
NiMH Batteries and it does not say 5 year Guarantee on packet but they say they will replace any defect any time!
136788
I haven't had battery problems yet, but i would say you could contact URC by phone, not the web, and they should sell the battery or at least inform you about it.
1959249
I have two of the batteries and have had no problems. I suspect your battery is defective and should be returned for a replacement.