I bought my crate last spring and the zipper just broke at the top left side is this covered by 100% guarantee ?
1423690
Interesting. Mine broke too. I had forgotten about the 100% guarantee. Pls post what you find out.
1423691
Their guarantee is about as good as toilet paper. Zippers broke on ours within 3 months, and they would not replace the product. They offered to sell me replacement for the outer fabric for like $20 plus shipping.
1918291
After the zipper split when my bully jumped into bed, the manufacturer told me that they do not warrant the cover nor do they have them available for purchase. Good luck!
2195649
I dont think there is one i mean i tried to contact them about a faulty zipper so we only had one way out for the animals we used it for ferrets but never got a responce back. sometimes amazon can help you if u cant get a hold of the dealer. But honesty i guess it depends on what u use it for. Contact is a must right away if something is wrong and try try again . Otherwise contact the seller before you buy it to check hope this helps :)
1873166
bottom is velcro top and sides zip my puppy got out and I slipped and fell on him and he died not a good product stick with a crate or cage thats secure
1387653
the welds came loose below the door. i've only used it for at least 6 months. this seems to be a common problem according to some of the reviews i should have read first. i've had midwest finest crate that has lasted 20 years with dogs that have tried to get out and couldn't. if you want one to last, don't buy this one. invest more money and by a midwest. if you want it to last longer than the dog buy the midwest finest. i thought i was getting a deal with this one but i got what i paid for and can't use it unless i can find someone to weld the bars back.
84777
Mine has two, one on the end and one on the side . I ordered the biggest crate. Check your order to see what size you ordered, and if it has two doors. If not, I am sure Amazon will make it right. I am very happy with my crate.
1466434
The warranty is on workmanship only. Not normal use, wear and tear or over stuffing.... I have been thru this with the swiss gear company.... I just had the zipper repaired by a seamstress...
1631867
My Great Dane, who is just over a year old, broke this crate at the bottom where it should be the most sturdy... She has severe separation anxiety and we were trying to correct it.. seems we went a little too long!The corners were all zip tied and also throughout the rest of the crate anywhere there was a place where the crate latched together with another piece.. It all depends on how determined the dog is into getting out.. Mine was very...very.It is a pretty decent crate though.. especially for the price!
1747325
I have had no problems with this crate. The material has held up well for me. I have seen the cheaper made crates and would order another from this company if/when needed. I love the extra pockets too.
2196543
Mine was sealed. If you continue to have to the same issue, chewy.com sells it and pet supplies and has very fast shipping. Everything i buy from chewy is sealed properly and their customer service is nice. I bought the zymox on Amazon, this time around, and it came in fine but the shipping took forever.
723860
It's one of the more sturdy and durable crates on the market (of the plastic varriety). Do note that the door latch is somewhat fickle. I have only had mine 8 weeks and the latch is on it's last leg.
662322
I'm actually not sure. I don't believe it breaks down very much once you put it together. It is a very nice crate though, and I love using it for my cat.
1884232
Not sure if there's a guarantee but it seems the piece you received was already damaged. Mine is still perfectly ok after more than 6 months of use
1300368
I'm not sure to be honest with you. I had to return mine since it didn't fit my crate that wasn't from petco. Hope this helps
999090
It should still be covered by the guarantee for a minimum of 1 year. if you have teh packaging then check that and contact customer srevices
2245628
Mine was a petco brand crate. I took a risk and counted the number of metal rods on the door to see if they matched. They did and once I received, it was a perfect fit!
795869
I bought mine new and it came in a plastic circle you zipper open. It actually comes in handy if you want to put it away for a bit or store it . I would by new !