THe batteries didnt charge had break in +/_ and ground section of battery. ANYONE ELSE?
1404610
no. batteries work perfect. perhaps damage during shipping? but from my experience the combo us ideal for never running out of power.
1404611
I have had that happen too. I just position the pins on the outside most point on the - and + and it works for me. You have to be careful not to move the battery while it's on the base as this will cause the pins to move and break the plastic divider.
1404612
Yes Nancy, this product did not work for me. I could only charge battery in the charger. It would not charge in phone.
1404613
If you're saying the plastic piece broke between the terminals then yes I had thatproblem. Just make sure connections touch at the outsides of the + and - terminal and it works fine. I sent them an email about it and they sent 2 New batteries but the old ones still work... I think the casing is a little less than grade a but the batteries themselves with great. It's worth it to me and doesn't seem dangerous. Good luck
1404614
Just through one away. Quit charging after 6 months. Charger works good but batteries fail eventually.
1404615
yes, it didn't charge. I didn't know what to do, so I called the Anker company and they reimbursed me.
1225460
Hi there! Sorry for the late answer :)Please watch this review where everything is explained: https://www.youtube.com/watch?v=QigDxFWdPKoDid you put in the battery's? Maybe the ones that have been delivered aren't good anymore, we had the same problem and replaced them with new ones.Greetings
1556199
Try removing the batteries then put them back in. If this doesn't work you are SOL.
1982375
Hi TonySnap.My battery is also refusing to charge!There should be a warranty on all products, I intend to return, this product as soon as I return to theUSA.
2021742
To be honest I did not discharge them first. I put them in the bays that worked. I had problems with a few of them. I now just tried the bays that did not work worked, but with a different kind of battery. There is something wrong with mine. Bummer
1411310
Same problem here, my battery seems however not to charge at all. Did you find a solution/problem?thanks!
1234225
I had a similar problem once. I found that the pins on the battery connector were bent out of alignment and therefore didn't make contact. Be very careful on aligning the pins when pushing the connectors together.
496576
After the first charged I unplugged the radio from the outlet. the battery was defective because it never reached its maximum charge capability, I thought it could be the radio but I can't tell until I get another battery from the GRACE. I sent the battery back since its under a year warranty after I get my new battery I will keep you posted.
213918
I failed to fully charge batteries before I started using it and it of course quit working. I went to battery place to try to find the batteries or see if they would even take a charge. They wouldn't at the store but when I tried them again on the charger that was provided, they charged up again. It is now working again.
695036
My son's did the same thing. We replaced the batteries with no success. We had already pitched the packaging and the garbage has been picked up so we can't return it to TRU. However, I may go purchase a new one and put the bad one in the package and return it for a refund. However, I'm afraid the new one will have the same problem.
379935
Sorry to question your capabilities ... have you ensured that the batteries are all in the slots, in the right direction? My original batteries were dead, as sent by the manufacturer. But the new ones tested fully charged, and I was careful to place them in the slots as indicated by the arrows.Give that a shot and see.
264023
I would send it back if you can. I purchased same item and one battery will not charge and the other battery was dead out of the box and Amazon doesn't pay any attention to these messages or I would have heard from them from a previous message.
343634
I did not have this issue. Other have recommended checking to make sure you have the batteries in the charger correctly (+/-). If this does not help your issue I would contact Amazon and arrange a return/exchange since they are most likely defective. I recommend an exchange since these are otherwise decent batteries.
131683
Call/email their customer care.They'll replace your defective battery.My battery had same issue.
540724
I would ask them for a replacement. Obviouslt a problem with the battery. i have found they are either great or duds.
302291
Battery probably bad. If you let NiMH get absolutely flat (discharged) they CAN reverse polarity.
1632296
Mine had issues until I put fresh batteries in it. They weren't old, and I didn't think they needed changed but it worked. If that doesn't work, try the reset button.