After three years of good service the steamer wand no longer works. When I try to steam I hear the pump and heating elements work but no steam comes out. After I turn off the dial all the steam comes out of the bottom/drip tray. Anyone know what's wrong? After three years of good service the steamer wand no longer works. When I try to steam I hear the pump and heating elements work but no steam comes out. After I turn off the dial all the steam... » Read More After three years of good service the steamer wand no longer works. When I try to steam I hear the pump and heating elements work but no steam comes out. After I turn off the dial all the steam comes out of the bottom/drip tray. Anyone know what's wrong? « Show Less
1430581
I'm going to guess, it's just like my old Cusiniart machine failed at the steamer wand. The plastic parts have aged with the heat of the machine and have broken down to the point it will no longer hold the pressure. Try Lello Appliance Corporation355 Murray Hill ParkwayEast Rutherford, NJ 07073201-939-2555LelloAppliances@aol.com
1430582
no idea. the back of the machine is easy to remove to see what it might be.
1430583
Try pouring in some Lime Away or some other such product. You might have to let it sit for awhile. Rinse well.Hope that helps.
937400
The only water I get is when I turn off the steam. The left over steam dumps into the bottom tray. No problems since I bought it 6 months ago. Just have to make sure you clean it and take care. A lot of the problems I've seen people posting could be cured by preventative maintenance.
1942949
Beth,Get ready to part with your machine for some time!I had my machine for 3 months and steam dial developed an in-out play! If I inadvertently pull the dial outward the pump/steam stops!? Just finished talking to Krups. To fix the problem, I would have to send the unit for repair - it takes 4-8 weeks to get the machine back. So, the tally is: 3 months of use, 1.5 month to repair for 600 dollars Espresso machine - UNACCEPTABLE(in my opinion)!
962287
They sent me a "refurbished" machine originally, when I complained they sent a second one. The trigger for the steam blast broke on the first use, so now it super steams all the time. They both still work after a few weeks, but they are cheap-ish and your expectations should be low-ish. OK, I guess.
2030888
I have this same problem. Also, my steamer got clogged and I can't seem to get it unclogged. Does yours spew steam from like, below where the filter sits when you turn it off from steam? I think there's something wrong...
1648973
Sounds like its clogged up. It might need to be descaled. Since I bought it I only use distilled water and haven't had any issues. I love this little steamer.
1933829
DO YOU Have the steam and vac? I agree it junk. I have since purchased a Shark steam mop only and it works fine. Amazon onlyA part of the purchasing process. They don't actually the Shark. Ask to return it for a refund and if it is still in warranty they may help you get your money back. Were you using only distilled water in it?
2051568
my steamer does the same,, i was very disapointed because it happen right in the first use,, i fell that it was just a wait of money,,please help
1071664
I really have not used it enough to know for sure. On my old one, if it was on steam setting, steam sort of flowed out of it but to get a lot I had to push the button. My new one seems to do the same.
194767
I've read somewhere else that when they stop making steam, you should turn it off, and empty the tank thoroughly. Then place a newly filled bottle and turn it on. I haven't had a problem with mine, but I did remember that from other reviews.
1626501
To prolong the use of the steamer, I recommend using filtered water. Water from the faucet is not pure and may cause a chemical residue build up on the heating element over time. Hope that helps.
1511700
I have the same issue. It's coming out of the hole and when I turned it off after a while and ran cold water over the pot, the orange safety thing plopped into my food and most of the liquid was gone. I put the thing back in but I wasn't sure how far it's supposed to be in. I pushed almost all the way (it's housed in a rubber thing under the lid) and partway and either way the steam just comes out of that hole. The instructions don't mention anything about steam coming out of that hole. I've never used a PC before so this is very confusing.
915527
Never saw anything in the manual concerning your issue, I would assume as long as the water is heating and the steam is working it could be just a blip in the wiring. I've had my steamer for about two years and haven't had a problem. You didn't say how old your steamer is.
2089736
if no steam comes out...regardless of whether or not it makes a sound....it's defective. Call amazon customer service and have them send you a return label and a new item.
1611627
no problem with steam coming out of water pan. Are you setting the heat too high ?Lower the heat, it only has to stay cooking !
1410859
No I can't. My husband tried to fix and we threw it away and bought another with a 3 year replacement policy. So I don't have to worry about it for 3 more years. You have the one I just bought so it doesn't sound good for the home team. I had the Steam then Vac and pitched it out. No one makes anything that lasts anymore but what I do suggest, do not use tap water only distilled water. Too many mineral deposits can reek havoc on those little orifices and connections. Sorry I couldn't be of more help. The steam then vac didn't even last 3 years.
832055
I've had mine for over a year. There are two possibilities. It might be out of water, but I'm sure you checked that. It might need a dose of vinegar in the water to clear out any deposits left by hard water. Use just a little vinegar in the water, run it for fifteen minutes or so and see if steam comes out. If it does, run it a little longer and then dump the vinegar water and replace it with plain water. Hope that helps.