I got this product. And teh handle was broken. Can i just order the handle.
1409275
If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure. If the handle was broken when you bought it, you should send it back for a new one at no charge. If it broke while you were using it, it may be an older version (The green one). That happened to me also. I just went on line at amazon and repurchased the whole system at a lower price. I like it so much I bought about four of them just to make sure I have use of one in case something goes wrong. So far I have not had any problems with the red ones, the handle is very strong. Excellent gift as well. Hope this helps. They do sell the bowl separate so they should sell the handle, but I'm not sure.
2264090
No there is not,we had the same problem,after a bit of discussion Amazon replaced. Depending on who you bought it from,(vendor) decides who replaces the handle. You wont need a plumber, easy fix just a handle issue. Call Kraus first...then Amazon.
921839
Sorry, did you purchase this from us? If so, please give me your order # so we can see what we can do. Thanks!!
872567
You can order parts from the manufacture directly. In the package, there is replacement parts order form.
89014
I had a problem with a broken handle and contacted the manufacturer.They were very responsive. I'm sure they can help you.
207300
I agree with Dessiree. The arm broke off on hours one day after the return date. But if you still want to order then Click on the company that is selling it, then click on the company name, contact us,and then call customer service.
1390487
I got this because the handle on my unit was broken. It came with a handle and hose which I attached and it is still working today.
1183892
I was unsure about that also so I ordered without the handle and it came without the handle. Order the handle also. Is a great tool.
911816
Good question...I ordered this not realizing it didn't come with a handle and it has been sitting in my closet ever since.
1636550
I have checked with "Ask" and Googled it but the only thing I could find was that it could be ordered from Amazon and it takes 4 weeks to receive it. Fortunately, I have not broken mine as yet. Good luck.
433623
I have had a handle not work for me. I ended up buying a whole new set. I would contact the company and tell them you've got a defective part and see if they'll replace it. There are no handles sold separately for this kit that I know of. Good luck.
1128160
Hi Suzan, Probably the only way is by calling the company or a store like us and we could order it for you. Please let me know if you would like to order it. Thanks, Scott
703931
You might want to order this where you can pick it up locally like from northern tools..I ordered this twice and both times got a badly mangled and multiple tears on box..and broken table inside..
2216202
Handle broke off recliner. My son -in-law replaced it with no problem with the part we ordered through amazon.
152085
The one I ordered came ready to use........No problems........I would talk to your supplier.
30189
Yes - Youl will have to vist the manufacturers website (or search on amazon.com a little bit more) to buy a replacement handle. I think there are more cold steel products that use this particular wooden handle.
1398876
My hot water feature neve worked. The handle was broken upon arrival . I Have never used this lemon.