I just gotthe remote&amp; Im unable to use this product. When I press the button the light doesnt come on should I try replacing the batteries.
1414679
Changing battery is always a good idea but make sure tour camera is on the self timing mode, whether it b 5 second delay or 10 second delay. It took me a while to figure it out but it did work. Self timer mode is the key.
457849
Are the batteries in the remote new? Are you running the latest firmware? Is your power cord in good condition? These things have all been problems for me in the past, which once corrected resolved all problems. Hope this helps, Peter
399274
it won`t work also.... I pressed the turn on button but nothing happens... no light no sound... Please help!!
546023
there is not a light on the remote. check battery in remote plastic or paper on the battery. and the remote is very directional. point right at the sensor. mine works just fine. might check all connections. and that you have 12v hooked up correctly.
902069
I am having the same problem. The remote died about two weeks after we set the system up. I thought I was incompetent with the learning mode because I could not get it to work. I guess we are lucky that the buttons work.
1088921
Mine just arrived. I can't make the light work no matter which way I put the batteries in, nor is there a switch or button to push to turn it on if it did work. What's the story with the "5 LED" light?
2038359
Yes Change the battery ...Open the remote in two .., is a little hard but it will separated.Hope this help you.
425294
It may be as simple as making sure the little switch on the bottom is set in the right position. It should be in the middle. If it is even a little to far to the right or left the remote won't work. Also I found when the batteries in my candle were getting low the remote had a hard time turning on the candle. It may also be a problem if something is in front of the candle blocking the signal. These are the only suggestions I can think of. Good luck!
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)
1403586
Just keep playing with the different buttonts. If this doesn't work, u have a bad remote are regulater switch
746327
The battery is not holding charge. Unless you are savvy w/ opening the remote case & replacing the battery, might as well send it back for a replacement.
2281666
If your remote has a good battery and the lights are all lit you probably either need to get a replacement or if you have some one mechanically inclined take the rotating part apart...I did to make mine work...it was jammed with a wire internally...
1559033
Mine did that and I just played with the remote for a while and it starting working again try hitting the RED , GREEN or BLUE button
949516
I haven't had to change mine yet. Had similar frustration with another remote and took it to Batteries Plus franchise and they figured it out. Chances are it will need a battery they sell and not available at Home Depot, etc. That's my suggestion.
1759289
Sounds like the remote has a software problem that is affecting the battery. Try updating the firmware first then test it out with a new battery replacement.
1739399
I had the same issue. Basically the batteries are not connecting properly. It is a very poor design. The fix is simple thankfully. Removed the batteries and use a pair of pliers or whatever you have and grasp the center of the battery terminal coil and pull it outward. This will stretch it into a position where it can actually contact the battery and hopefully will work. This did work for me. You will not need to take the remote completely apart, just remove the battery cover and the batteries.
2136749
Mine worked fine, but it sounds like you have a defect remote. I would suggest contacting the vendor. They will probably just send you a new one.