Where you plug in cord to charge the player, it moves and does not connect any more. So, now we can not use because we can not charge it. What to do?
1431740
We bought this for my stepson to use instead of buying an expensive iPod. When the audio Jack went out, we tossed it. There is no fixing this thing. Sorry.
1431741
You might try wedging a small piece of thin plastic to secure the port. If that doesn't work, you are probably in the market for a new MP3 player.
2072908
Sorry. I don't know. My player had never worked since I took it out of the package. I never returned it just considered it a sunk cost. Good luck.
1340181
If you forced the plug into the speaker housing incorrectly then you have probably damaged the connector on the cord and/or the speaker itself. The charger unit that plugs into the wall outlet can be plugged in either way.
263179
I found that mine won't charge at all when connected to my computer at work. It DOES charge on both of my home computers, and I did install the Creative software on those computers. I e-mailed Creative's support to inquire if the software was required on a computer for it to charge the player, but I've heard nothing back from them. Since then, I've bought a second battery (non-OEM Lenmar battery) until I can find a reliable and inexpensive A/C charger (this also means non-OEM since Creative's prices are nuts).
1543177
I have this problem, too. At the moment I have a binder clip on the cord right below the jack that is doing the trick so it seems like its a problem with the wire. I wonder if a replacement cord would fix the problem?
1346745
PJC, My assumption is that the USB connector was not made to the correct specification. I make this assumption based on my overall displeasure with the charging unit. In short.....it doesn't work. I plug my Sansa Disk into a USB port on my computer and in an hour or so, I'm at 100% recharge power. I have actually monitored the charge on my Sansa Disk using the outlet plug-in charger. I would allow the MP3 player to recharge for an hour and to my dismay, the MP3 actually lost a significent percentage of its charge while plugged into the wall outlet. Frankly, the plug-in charger is worthless, in my opinion. I'm not surprised that the quality control on the size of the USB connector is dismal. Sincerely, cmp
651809
There are 2 ways to charge it. If the plug in is damaged in any way, you might have a problem. ( you need to plug and Un plug straight and don't wiggle. ). You can also charge with the USB port
1147798
Hold the power button on the left side of the clip up and continue to hold it up for 30 seconds, then push the power on buttun up once and see if it powers on. Charge the clip connecting it to a laptop or desktop with the USB cable that came with the clip rather than using 12V DC for 2 or 3 hours. Try holding the power button up for 30 seconds before charging the clip with the USB and after charging the clip with the USB and then push the power on button once to see if it powers on. You just need to try different things to see if it works. If these do not help, I think the player may have been died and you need to purchase a new player. Hold the power button on the left side of the clip up and continue to hold it up for 30 seconds, then push the power on buttun up once and see if it powers on. Charge the clip connecting it to a laptop or desktop with the USB cable that came with the clip rather than using 12V DC for 2 or 3 hours. Try holding the power button up for 30 seconds before charging the clip with the USB and after charging the clip with the USB and then push the power on button once to see if it powers on. You just need to try different things to see if it works. If these do not help, I think the player may have... » Read More Hold the power button on the left side of the clip up and continue to hold it up for 30 seconds, then push the power on buttun up once and see if it powers on. Charge the clip connecting it to a laptop or desktop with the USB cable that came with the clip rather than using 12V DC for 2 or 3 hours. Try holding the power button up for 30 seconds before charging the clip with the USB and after charging the clip with the USB and then push the power on button once to see if it powers on. You just need to try different things to see if it works. If these do not help, I think the player may have been died and you need to purchase a new player. « Show Less
1276524
I have never had an issue - just plug it in and charge. The only thing I can think is under the seat where the connectors are maybe they aren't connected right? Sorry I can't be of more help.
607987
player could be defective I would contact them let them know and request a new one.They may have you ship the other back be prepared for that possibility. I think its a motor or power problem not sure just guessing
406125
There seems to be something wrong with how it works wrt charging and playing. I can get it to work whilst plugged in but not before it switches off- unplugging or plugging in power cord always disrupts it and means I have to restart it, but then it will work Ok still plugged in to the power.
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1147799
Hold the power button on the left side of the clip up and continue to hold it up for 30 seconds, then push the power on buttun up once and see if it powers on. Charge the clip connecting it to a laptop or desktop with the USB cable that came with the clip rather than using 12V DC for 2 or 3 hours. Try holding the power button up for 30 seconds before charging the clip with the USB and after charging the clip with the USB and then push the power on button once to see if it powers on. You just need to try different things to see if it works. If these do not help, I think the player may have been died and you need to purchase a new player.
2282839
I am having the same issue in the same time frame. It never worked with the plug, only via usb cable. Now it won't charge at all. Mine came with 1 year warranty.
1860428
Unplug charger, then plug it back in and try to charge it now....don't know why, but that seems to work for me....certainly no the way it should be.
735898
This is not official, since there is no doucmentaion on this subject, but the way i do it, is pull it out, when the battery charger stops its animation (empty, 1/4, 1/2, 3/4, full and repeat) Damn i wish there was more documentation that came with this player. It could've been great. And yes, i already overcharged mine, it only last now for about 4 hours after a day of charging.
1967413
Send it back. I have music on the card and the player and haven't had an issue.