How do you get the gift tray to close after inserting the gift? Mine won't shut all the way.
1410879
That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple instructions. Good luck - I hope you didn't break yours before its first use. That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple... » Read More That is not an uncommon problem. Most likely the ball is not located in the proper "start" position and the unit does not come with instructions. Also it is possible that a little plastic tab has broken off inside that pretty much makes the puzzle useless. My grandkids broke it easily after a couple attempts to reuse it. It is actually possible to insert a normal gift without opening the puzzle. That will most likely guarantee one use without a failure. For me the puzzle was a big hit and I would buy it again but it should be MUCH more durable and come with a few simple instructions. Good luck - I hope you didn't break yours before its first use. « Show Less
1410880
We bought it for Christmas of 2013. I don't recall how my husband did it, but he eventually maneuvered it. I think he had to take it out and try again. It was tricky. Sorry I couldn't be of more help.
1410881
if we remember right I think it was sprung and my husband took it apart and put it back together then worked fine the person I gave it to had a good and challenging time with it hope that helps
1410882
I threw both of mine away for the same reason. I think I posted a negative review for the product for that reason. It seems like the drawers are sprung.
1410883
I couldn't really. And when I was able to get it to stay closed it was so sensitive to the touch it would open. Would not buy again. But then again I probably got a defective one
1410884
It may be defective. The gift tray in mine snaps back into place with no issue. Is the card a particularly thick card?
1012616
Bummer! Mine just opened right up, but when I close it, I have to twist firmly to get it to "click" all the way closed. I have a trick I use when I can't get a jar open-maybe it will work for this: hold the container upside down, and smack it sharply on the counter top. You may have to do it a couple of times, but it always works on jars! Just make sure you keep it level, so you don't break the container...good luck & sorry I couldn't help more...
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
429552
Get a butter knife or coin and slip though the little opening on the right side the slide it a little and the case shall come apart ..( I just tried and it worked)
1817602
I have the same problem with the one I bought. It ended up in a drawer. :-(
1635717
You really just have to pull them all the way out, they will then stay there and you can use your keyboard/mouse with no problems. Conversely, push the tray in and they'll lock in that position as well. They should be fairly tough to push in and out, so they'll stay in their corresponding position. I hope that helps and makes sense...
535013
just put your frozen item on the tray ... if you wish, warm the tray first with warm water
674719
I had a dickens of a time getting it to close as well. I had to eventually, but mindfully paying attention and pushed them together with a little bit of force. They are hard to open too. I would say I hate the aggravation of that immensely, however, that also means it isn't going to give easily if dropped!
1127205
We just got it for Christmas and have not tried to close it up yet. I am sorry we could not be more help. Hopefully it is easy to do, otherwise, we absolutely love it!
1762627
I recently used the machine for a month in Paris. Same issue....just remove the tray and set it aside!
1284598
I think you're talking about the trays. It should slide apart. If its stuck it must be due to like a pressure change or something where it expanded. Maybe just give it a few good taps in the palm of your hand.
1283086
Squeeze the little tab on the left side of the release button and the tray will come out. Take your fingernail and push the tab to your right.
1342974
I bought the Pinzon Penguin as a Christmas gift for my husband. After the 4th use, it became stuck in the closed position.I tried sending email to the address listed in the previous posts, but the message bounced back "undeliverable".
274106
I had the same issue with a different model. I forced it open slightly manually once and it was ok. I know it sounds crude. But it worked in the past.
975501
I gave to someone as a gift so I dk, but usually those type slide out the top..try using your fingers to slide it up or to side..
752096
Same thing happened to me. They had this plastic holder stapled on the back part of the drawer and it was loose when I got it. So hopefully you didn't throw it away. I had to screw it on myself. I sent a complaint, but never got a reply.
1071214
I have the same problem. There doesn't seem to be a solution to keep it from slipping out without limiting the function of the drawer. Just open it carefully.:)