I got this shipped to me and there is a BIG problem. It's locked and there is no key. I can't open it? HELP!
1432423
Well I ordered the box from the same seller as you did. Sadly I had the same problem...the key was locked inside but besides that the lock was broken anyway...ended up contacting them, sent me a key to try and STILL WOULD NOT OPEN ended up returning it and having to purchase another once Amazon refunded my money...there is another seller who has same box and it was excellent, from Nilecorp... Hope it works out.
1432424
Don't even waste your time with trying to get it open, just send it back with an explanation and wait for one with no problems. You'll be by far, better of, and you'll have gotten what you've wanted all along, with a bit of an extra wait. Chances of damaging the one you have grow each time you consider another option. mail it! Good luck.
665448
The unit is very difficult to unlock until you know the secret. Turn the unit over and on the bottom you'll see a small window and a circle in it. That's the locking mechanism. Make sure the flat side of the mechanism is facing you and it should open. If not, keep turning it 1/4 turn until it opens. Then you have to remember what position the mechanism is in or go through this the next time you want to open it.
1380395
I had that happen once, I had gotten some dirt in the lock. I got it out sprayed some WD40 in there and it was good.Another time I just had the key turned the wrong way (locked not unlocked) it has to be all the way open to come outHope that helps, have a good Xmas!!
588649
My device also came locked and password protected. I cannot find a way to contact seller except to "thank" them. I am returning the device.
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
1771486
When you say locked do you mean with a password locked. If that's the case you should return it when I ordered mine all I did was ppower it up and it was good to go.
109741
We just received this as a gift and we have the same issue. We have the keys but the door closed with everything in it and no codes were set and no batteries were put in but we are unable to open the door.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
282710
Take it to a locksmith store - they should be able to unlock it for you. Most likely there will be no charge. Best wish
2114314
I kindly suggest you take it off and perhaps clean under it. I find it very stranger only one key doesnt work so im inclined to believe there might be something under that key or on the laptop's surface not allowing for it to work. About shipping it back? i would contact the seller.Cheers!
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
1089555
I am sorry, I had the same problem. I ended up throwing it away and ordering a new one! I did not see any way to open it and replace a battery.
2281599
One key came with my order and should have come with yours. Perhaps you should contact the company and ask them to send you one. It is difficult to open without a key.
103610
they have an Old style key and a new style key. I had the same issue. I received 2 different keys. I contacted them, told them my situation, and they told me about the 2 key styles, and then sent me the correct replacement key. Good Luck.
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
1403762
Oh no! Sorry to hear that....I am not sure if spare keys are accessible. I am curious to find out. I can reach out to the seller.
1536031
I had trouble with this as well so I just bought a different one with a key; that one works great and it's OK by airlines. Got it at Meijer's.