How does one check for damage to the mats? I stacked some plates on top of them before reading that this could cause damage.
1434411
Damage normally occurs from stacking objects on top of a rolled mat, or folding the mat so that it creases. Look for creases, and breaks in the silicone surface that would expose the filiments inside. If there are visible breaks or cracks I would replace it.
1434412
Lay mats flat on counter/tabletop and check for rips or tears. Per manufacturer, mats are non usable if damaged.
1434413
Hmmm.. Never heard of stacking stuff could cause damage..this is basically a silicone mat so I don't see how that could cause damage
1434414
I did find this...Silpats and Exopats have a glass fibers (regionally called fiberglass or glass wool, but not candy floss) embedded in them for strength. The warning not to use them when scratched is because fiber glass does nothing good for a person when ingested, and a scratch may expose it. Some types of silicone based cookware do not have the fiberglass reinforcement, and so do not have the same issue. These are mostly the flexible baking dishes or muffin cups, but you should read the label information for the product you have.
1089346
The ones I purchased and gave as gifts are still in full use without any damage. Perhaps you could contact the manufacturer through the internet for a helpful answer? I hope you will; perhaps you can help others if you find out....
1912476
Well the ones that have lifted come right off. The ones that are still affixed I haven't tried to remove. I followed the directions to the T to ensure they would last but not so lucky. I'm contemplating removing them and going back to a regular mat.
2142146
If there is no physical damage done, best is to contact the company as it has not been even 6 months since your purchase and I am sure they would try and resolve the issue. They seem to be a company which cares for their products and their reputation.
1604765
I have had mine for a couple of years and have not had any problems. I do try to be gentle and remember that they are glass. Maybe place a towel paper in between each bowl when you stack them.
2165322
I have had several of these units throughout the years and currently have this same unit myself. I'm not exactly sure how long I've had this one, probably around two years give or take. I'm still using the original plates but I don't use mine daily either. It sounds like if your unit is working and you've cleaned the plates, it may be time to replace them... Not sure what else it would be.
578931
My guess is that the material is not sticking to the platform. Try preheating it.
1623821
there may be a paper caught inside, or a piece of a sheet. double check all clear? hope this helps! we had a ripped piece inside that caused this until it was cleared.
235700
Seriously? I'm not sure what would cause a person to ask this question. What damage could it possibly do? It's well made with sturdy material that holds your silverware. Mine is in my handmade cabinets. Hasn't damaged a thing. Put an anti slip mat under it if your so concerned.
1875708
I have two mats - both still in new condition EXCEPT that both are raised up around all edges. I don't remember ever even having a warranty info. Has anyone contacted the company and heard back from them yet .
1409317
I think it may be condensation, though I am not sure. Occasionally I would see that with mine, too -- because I leave it on the countertop all the time. I put kitchen towels under mine and it solved the issue. Occasionally I pick everything up and give the mats a good cleaning with dish liquid because the minerals in our water will make them icky after awhile and then let them thoroughly dry and put clean towels under them and they are good to go for quite awhile.
1190406
The possibility of this problem could be 1. the surface not VERY clean. 2. the tile surface isn't smooth.
1359688
Perhaps the 2 ceramic plates are dirty and/or the unit is packed with thick dust where the plate slide in. I have found this to be the case with my unit.
1483191
I stack them but am very careful b/c that is how I got a broken one. They are holding up pretty well for the most part.
507662
Without actually seeing, I would say it is damaged, don't think that would adversely effect operations depending on extent of damage. My reflectors had several dings
874272
It might make indentions in the carpet, which I assume can be vacuumed out if you store the board off the floor when not in use. I've never noticed carpet damage.
695914
I'm not sure..I did not open the box because I could hear the plates inside are broken probably in thousands of pieces. I just put it in another box and returned it.