Put two new LARGE inkwells in my printer and it is still not printing black. On, off, unplug, clean nozzles &amp; check (printed black). Not printing.
972232
Canon support will walk you through any problem you may have with the printer. They provide FREE LIFETIME SUPPORT on their printers and will walk you through the process of cleaning or diagnosing a problem. Phone: 1-800-OK-CANON or 1-800-652-2666
1357377
Talk the cartage out " black & color " and reinstall again and see if the ink levels are displayed and where the levels are shown . Make sure that the printer window is set on photo print / copy's in color not black n white . I am not fully educated on this printer , check the instructions to make sure you / me are doing it correctly. I hope this helps ..
300439
I have printed in only black and white. Just now, I removed the 3 color cartridges, and it would not print. May be missing something, but I think all the cartridge slots must be filled.
396044
I am experiencing the exact same problem. I bought this printer in 2012 and after a year, the black ink cartridges, no matter how often I changed them, would get sketchy and quit printing in black after about eight pages. VERY disappointing!
1422617
I don't own this printer, but I believe the printer uses two different types of Black ink (at the same time, in different slots). So, for the printer to work, you would have to have all the color cartridges installed as well as both black cartridges - one of each type.
2272346
My would not print black. I tried cleaning the print head with instructions found in the chat room. Cleaned it up but still would not print black. Replaced the print head. Still would not print black. It was 7 years old. Upgraded to an HP Officejet Pro 8620. Works great.
1026872
None of my inks works? My printer says install the appropriate ink tanks. how can i make them work?
636199
This seems to be an on going problem with this printer. There is a solution, if you don't mind getting your hands a little dirty. Just be careful removing the electrode connectors to the print head, I jacked mine up and made the printer unusable. http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/My-Officejet-4620-will-not-print-the-black-ink/td-p/2235905
1262254
My black print was horable as well. My 3e BK was not printing well at all. I followed the instructions above removing all inks removed the print head holder and began to clean the bottom with rubbing alcohol and q-tips. I then took the two screws out of the head pulled it back and took my air comresser and held an air tip to the inside of the holder onto the where the ink goes in and sure enough a clog removed itself from the 3e port. My printer is like brand new. Don't bother calling Canon they want to charge you 9.95 to answer questions.
321910
I'm using them in my WF-2540 now. The black I installed worked fine and the color looks black, not dark charcoal. However, my first set of color did not work. Only the red emitted ink, but it looked more like it was leaking ink out while the head was moving back and forth (it was not actually leaking). The 2nd set of color I'm using now and are working fine. For the price, it's still a good deal for me.
972231
Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the... » Read More Just had the same problem about 3 or 4 months ago. I went through all manual instructions and web suggestions. Clean head, run goofy printer maintenance etc. Just barely prints black and no color. Would be nice if their software would just fix their stinking printer. Was speaking to my ink guy (he has become rich off my Canon ink needs) and he said he would try to fix for free. Yes, scared me also. I am taking next week and if he can I will try to determine what he did and let you know. Otherwise it is just a rotten Canon printer. Almost makes you think they have a program that checks the date and when a certain date .... Maybe I am getting paranoid.. but after using a PIXMA that can happen. « Show Less
1548854
My experience is when it runs out completely of any ink color it stops working but not before if black has not yet run out the printer will, sometimes, ask you if you want to print in just black. If it says low, be sure to have more ready of the same color. Otherwise this is an excellent small printer.
321905
I used 1 black ink just fine. My second black ink rejected it and refuses to print..... as did the 3rd cartridge. However at least I got 1 full cartridge use out of it before the rest were rejected. I even tried renaming my printer in the Control Panel Like hted suggested. Still wouldn't print anymore.
1577826
Same thing happened to me. After not printing(B&W) for awhile, I took out the black cartridge - carefully, to avoid stains - and wiped the ink orifice with an alcohol-soaked Q-tip. I might have done it more than once; at any rate, it worked and the ink now flows well. The color cartridges were OK, but I am prepared to repeat the trick if necessary. It's worth a try. Good luck.
2171375
Reading customer elsewhere and on Hp support forum, I discovered that the printer will not print in black if any of the color cartridges is out of ink - all cartridges must have ink for this printer to work. See HP Support Forum response here : http://tinyurl.com/n2f32uy .
339208
I have a great suggestion, know that this feature has been disabled by Lexmark, they will send you a "Firmware update" that will make your printer completely useless. No longer will you be able to print without it drinking up your color ink and then you have to replace the color before it will print in black again. I hope for a class action suit that will help the consumer recover some of their losses from this sabotage!
1220366
If the black is not empty, it will print in black even with one of the colors is empty. It seems all ink is expensive. Sell the printer cheap, and make your money off the ink.