Is it normal for the lid to not have any kind of seal on the outside or under the cap?
1365399
I had the same experience! The outside seal was unbroken, but the one under the cap was loose. Very disturbing.
1365400
No it's not! I've bought 2 and to be honest I can't remember how mine were sealed, if it was at the neck or if it was sealed under the lid, but the two I bought through Amazon WHERE sealed. I learned the hard way on another product in the cosmetic line which told me it was fine and new and I got a terrible infection. So I will no longer accept anything not properly sealed.
1302330
No. There is no seal on the lid. It is glass to glass but still has a good closure to it.
1803144
I did not find any lids or caps in the box/ packing that would seal in freshness . They were very similar to what I have seen in restaurants.
495938
I had same problem. I thought it was a defect since space between lid and container would mean that it would not close like a tight seal. I returned this product because of this reason.
1639774
No, it didn't have a seal under the cap. In fact it had leaked some during shipping.
253703
There is a little slit in the silicone stopper. I have to squeeze it open before each time I put the cap on. There is a sweet spot between too tight and too loose when the lid screws on also. I think because air needs to flow between the silicone and the cap itself for the liquid to come through.
1670524
mine had no seal with it and i haven't had any leaks yet. used it all summer with a lot of rain , maybe it's your rubber seal that it sits on that needs replaced.
647851
Hey Jen,I just bought another bottle couple of days ago. The cap is sealed and underneath the cap is sealed as well. I would contact the seller. I would NOT use it. It MUST be sealed. Hope this helps.
195881
We apologize about the seal not sealing properly. We recently realized this problem and are currently fixing it. You can be assured that bottle has not been tampered with. The lid/seal manufacturer assured us they would seal over time, but we were misinformed. We are working diligently on this and again, we apologize.
1221449
I don't quite know what you mean by "seal", but the lid "clicks" in there pretty tight. There are two openings (on the lid), but it can be twisted around to a side with no opening so nothing comes out of the spout. Hope that helps!
775109
Mine did NOT come with a safety seal, and looking at the review I see that I'm not alone in this experience. There was no plastic wrap around the outside of the lid, and no foil seal on the inside. While the lid appeared to be closed, the entire contents of my order were dusted with cinnamon. I just received the order yesterday, and plan to request a replacement/refund from Amazon.
1230329
So far... I have not had this problem with my (4) keepers. When I just looked at one of mine, I noticed that there is a groove in the seal that must fit OVER an inner "ridge" in the top of the lid. It kind of 'snaps' onto that ridge when it is on right. You may not be getting the groove on the ridge properly. If that does not correct the problem, then you may want to return it for a new one. I have used one of mine for almost 2 years and have had no problems.
1649961
Yes, there most definitely should be a seal around the cap. If you received one that was not, please contact us for a free replacement bottle. We'll ship it out expedited, free of charge.
1506982
No - I have two and have been very pleased. The lid is a "stretch to fit" silicon lid than seals quite well.
1611063
Mine came with a seal cap when I bought it in 2012. I hadn't used it since then, so I went to my garage to check on it. There was some dried product under the cap, so I cleaned it out with a screwdriver. Once I removed the dried material the rest of the product in the tube was still wet and usable.
548367
There is a seal under the cap. Sometimes it's so dry it comes off when you unscrew the cap initially. Bought this for the last two years never any issues in quality that I could detect. Great product!
1338344
Yes, I think the "stopper" type lid has a bit of plastic inside to help give it a tight seal.