I just installed it. the master code dosent work. anyone knows how can I open the door now ???
1363140
You can factory restore it according to the manual and follow the instructions to reset the codes.
1133857
The same thing happened to me. The key was cut wrong (Sorry Ace Hardware, and they did it FREE). I went to Lowe's, they had a better machine and the re-cut key worked as advertised.
171582
Haven't you all just verified for crooks how to reset the code and therefore have made any security the lock claims invalid? Am I missing something?
344521
I do not have a clue where the key insert is, I've looked everywhere but can't find it. I installed it before I looked for it so I have a feeling it may be in the back, although I'm not sure how that could work. The initial code is 12345678#
1222019
Hi there Kalra my name is Glenn and I am a maintenance Tech, I have had the same entry lock on my apartment door, I am slightly confused, if we are talking about The sclage FE575 plymouth keypad lock,the only thing that is done from outside is pressing the keypad, or using your key,and yes when entering your code is does Click open, other than that maybe the lock is faulty, my advise if it still under warranty and not to old is to send it back to schlage,I hope this shed some light on Your problem, Glenn.
1618766
If you entered the wrong code, a second attempt is needed. However I have noticed there is a delay. If it does not open when you first press enter, wait a few seconds and press enter again(without re-entering the code) and it will open or close your door. Good luck!
12074
Battery is dead or your putting in the wrong code. Pop the center plate off between the keypad and door handle. Use key. If you don't have a key use bobby pin or paperclip to pick it. You can find youtube videos on how easy it is to open. once it's open reset the code and try it while the door is open. The code requires you to use an A or a B at the end of your code but not both. Great for keeping little kids and people who are just curious out. People who are determined to get in will.
1774952
Just switch it from your old key if you have it. I did and it worked perfect. Take the buttons as well. If not you would probably have to get a new one through the dealer if its lost.
549880
I took mine to Best Buy to be installed, works great. Hey P.K. my lights flash for both, you should go back to your installer and have them work in that extra programing code for ya.
1922233
I could never get the code to work in the first place. I only use the key for the lock.
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
1302914
Did you try to use the following link:http://www.sentrysafe.com/CustomerCare/Need_A_Key
1467802
My husband has been fighting with his too for weeks now. He's tried re-setting several times with no luck. We have been manually opening our door ever since we bought this one!
1204345
I would call them or send the whole thing back. You can't do anything with the unit if the code isn't working.
1680775
With the addalock in place you cant open the door from outside when i put the addalock in place and locked in from the inside my brother used his key unlocked the door but he still couldnt get in. Hope it gives you some insight !
1589228
I had a hard time with that as well. There is an answer. I believe that I found it on the instructions. I don't recall, but I think it was simply to either have the code showing when you try to close it OR the opposite, spin the code away then it will close.. Not much help, but one of these works. I had a difficult time with both of my locks . I had to throw them away because the dials would not spin. In fact, I could not get one of them off a door knob even when taking the handle off. It had to be cut off. It made me wonder if these were knock-offs or the real deal. I'd like to try a genuine Master lock from the company to see if there is the same issue, but I don't dare to waste the money or the time on one just for the test. The door closing is simple. The dials are impossible if they get stuck. Even my genius, mr. fixit brother tinkerer could not get one to spin.
10829
Try clicking any numbers to remove the code or zero-out the code that you entered. Then try again. I found the latch difficult at first try, but fine afterwards.