Seller, can you please answer the questions? We're serious buyers and you're hardly answering the questions paused about this product? Makes me afraid to buy expecting poor support or warranty. Another question I have: 1) When the car ignition is off...
1399597
When the car ignition is off (key out of the ignition), does the unit need to be turned off too? no it turns off automatically.
685644
The guarantee is that it works! just make sure you get an expert to programme it. and replace all your ignition coils. Besides, there is a 100% guarantee that you get your money back...just in case it does not work.
402862
Yes, and I have repeatedly called their support number requesting a return authorization. This has been going on for over a month and I guess I am out the money paid for the device. This is very disappointing service from a company like Bosch. The automotive division does not have the same commitment to customer service as the appliance division.
561011
Hi Robin, Please message us through Seller Support we would be happy to process a credit. We do not get auto updates when a question is posted in the community.
978659
Hi I think you should go to a dealer and check it out, Quality? Company reliability is none. I wouldn't even bother, just going to waste your time. Sorry, but I have dealt with them, Been There Done That!
2097526
Hey zdplayer, thanks for asking. I'm not sure whether to take the previous response seriously or not... not even sure if that individual actually bought this specific device (no offense)... In any case, I have purchase this very exact device through Amazon Prime... I do not recommend buying any aftermarket alarm system from other merchants if there is no guaranteed warranty and peace of mind that is equal to what Amazon provides... The unit is very basic and very simple to setup. When you first receive this item, it will come with all the wiring harnesses, instructions, 2 remotes, and receiver/central alarm computer. I do not believe this comes with a siren but connects to your car horns instead. Installation instructions is straightforward - but I still recommend having a basic to intermediate knowledge in automotive electrical system. I do not want you to fry the computers on your car. Other than that, the product description is right to the point and I am happy with the system.
729915
Thank you, Herbert for the thorough explaination. I've been wondering for quite some time now what the true implications of the phrase meant. I pretty much assumed it was similar to what you stated, but I'm glad you added the caveats. I suppose some dealers can be less ethical than others. Other than their advertised descriptions, I put a good deal of faith in Amazon & their customer reviews to help me make buying decisions. Bottom line: buy from a reputable & authorized dealer and make certain the warranty info is exactly as claimed.
2095472
Dunno, cuz I just bought it. I don't sell of I don't have an answer. Contact this company and not me. I'm just a customer.
1123762
I have an 02 Audi and from what I've read the relays under the good can go bad and cause weird electronic issues so check that. Otherwise i would just search forums in hope of answers
1469390
Dear customer, Thanks for your email. This item just supports OBD-II. Best regards!
202972
Uh ... The Sellers do not answer these questions, Mr. O'Rooney. It's up to other buyers to answer them. Linda, I believe there is a way to address a question to a Seller, but you'll need to search for it.
1042723
It depends on your views of a lemon law! I've had one for several months now, and for me I have had no issues with the product. I might add though, that it is quite sensitive when giving commands.
1639951
Hi Terry. Good point. Worth asking the seller. I don't know if all ac from them have the same issue. Plus, people may have different levels of tolerance for noise. I couldn't sleep. Maybe it is just me.
817464
sorry, I cannot help you since mine is still working......how about contacting the dealership, did you try that?
870996
Why are you selling something that is offered at dealerships with a warranty? There is a statement on the Xzilon site that states we dont support anything offered on Ebay or Amazon.
1274031
I was wanting to buy 3 of these units, for daughter, S.O. and mom, but I know some of them you can't use on a drained battery (say you leave your lights on in a parking lot for hours) and that's more what I'm looking for. Nothing like coming out to a dark, deserted lot and your car won't start even when you have AAA you have to wait...all alone ::shiver:: I guess I'll also wait and see if more feedback might come in. At the worst I can always go to a "store" and buy it :(
1731603
The unit must be purchased through a dealer to receive warranty support (internet/ebay sold units do not get warranty protection -- just be aware). But unlike a couple of comments here, we found customer service to be spectacular. We had a first-generation unit that failed -- that unit is no longer made for that very reason, and it was outside of the bulb warranty, but inside the five year warranty. Service was on-site the day after we called, and the company not only warrantied the device, but replaced it with the newest unit, and started a new warranty -- so we are covered for another five years. I'm finding it difficult to complain about that level of service. The unit must be purchased through a dealer to receive warranty support (internet/ebay sold units do not get warranty protection -- just be aware). But unlike a couple of comments here, we found customer service to be spectacular. We had a first-generation unit that failed -- that unit is no longer made for that very reason, and it was outside of the bulb warranty, but inside the five year warranty. Service was on-site the day after we called, and the company not only warrantied the device, but replaced it with the newest unit, and started a new warranty -- so we are covered for another... » Read More The unit must be purchased through a dealer to receive warranty support (internet/ebay sold units do not get warranty protection -- just be aware). But unlike a couple of comments here, we found customer service to be spectacular. We had a first-generation unit that failed -- that unit is no longer made for that very reason, and it was outside of the bulb warranty, but inside the five year warranty. Service was on-site the day after we called, and the company not only warrantied the device, but replaced it with the newest unit, and started a new warranty -- so we are covered for another five years. I'm finding it difficult to complain about that level of service. « Show Less