On/ off button broken , thus remains on at al times ( until battery depleted of course). Any suggestions for repair? BlueAnt was not dropped.
1382954
Return to where you purchased and demand a refund. I had three do same thing.. commute is a poor quality device and BlueAnt doesn't take care of their customers
1201834
I have this problem with mine too. One button pops back up with a click. The button on the other side doesn't click back up so every time it bumps something while I'm spinning, it turns off. The other one stays on until it times out, and I could whack it into every surface around. I attempted to shave off a bit of the plastic around the button in case it was catching, but that hasn't helped.
1753692
I have the same problem. The light in front is on and the power button is pushed one way and it still dose not work. I have the same problem and mine has been on charge for several day's and it still does not work, and the button is in the right place.
1983168
If it won't turn on as usual, I recommend taking the batteries out for a minute, reinstalling them, and going through the tare process again. (I believe this is just stepping on it to wake it up, then stepping off before it locks on your weight to allow it to balance to 0)
1545798
Maybe try using a recording function? But other than that I've never had a problem with it being off as long as it is plugged in and the little black button on the base is pressed down.
1220455
The on button can be tricky. Click on it and let go. If you keep in pressed, it will not turn on.
913130
Hold the button for about 5 seconds then let go. my batt. that came with it din't last long.
315300
My guess is that it's a bad bit of hardware (battery that isn't holding a charge) or the power button is malfunctioning. You have to hold down the "play" button for a long time to get it to turn on and I think that must put a lot of pressure on the button. I'd contact the manufacturer and tell them what the problem is and ask for a replacement unit.
34296
For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer... » Read More For anyone who reads this in the future, I had this problem just now. The screen never turned on, but we've been using the filter. I finally called customer service. They had me unscrew the back of the filter, pull it out, unscrew the LED screen section, make sure the area around the button was clean and undamaged (mine was fine), screw that part back on (by this point it turned blue instantly and was working), then put the filter in and rescrew the covering to that on. Flushed for a few minutes until the screen went to zeros. Now it turns on when using to monitor the usage. Customer service is really helpful. « Show Less
539215
For me, when that occurs, it means it is time to replace the battery or you can try pressing the numlock button. Numlock makes that light stay on. If that doesn't work, you can try contacting VIOTEK support. They are very quick to help and friendly at that.
1664742
I wasn't aware there was an issue with the on off switch on the blue ant. This is my third one and I've never had that problem.
1824933
If you haven't try manually disconnecting your bluetooth connection to your phone -- both phone and media. That worked for me immediately when my blue light stayed on and I could not shut off the speaker. Otherwise, I was going to let the battery run out completely so that it would shut off.
1799892
Haven't had that issue. I suppose it's possible, but unlikely, since the power button has to be depressed for a period of time. The power button is relatively well protected.
764020
have you tried resetting it? This happened to me and I pushed the reset button and it started working again. I cannot remember for sure where the reset button is exactly but I know it is in the instructions.
1555615
You could try to change out the battery. It could have been on it's way out. Also sometimes I have to push the button a couple of times to get it to respond. And then it's seems if the eye is in too much light it won't work properly either.
93592
I had trouble with the on/off button initially, but when I changed the battery it worked just fine. I would give that a try!
1556454
Try spraying electrical contact cleaner in and around the button(s). Don't use any water based products on it and always keep it in a dry storage place.