Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1800233
text of email I received from JVC ... Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com.
24993
Wow now that is some customer support. I followed the advice posted and called (330-686-2600), got transferred to the parts department; about a minute later the guy's got my address and sending me off another headphone cable with requesting money or questions, that's the best customer support service I've ever had... ever!
597698
Whether or not you registered the product they (Jlab) will offer repairs for warranty issues. You may have to pay return shipping but you will get your buds fixed for nothing or at least cheap.
830965
I have broken all my metal ear loops I had, and I had the same problem so I decided to use Jabra eargels and it was the solution to this problem. Just put one of them instead the one provided by Jawbone and it will work decently. The other option if you don't want to try anything new would be to use the smaller ear loop.
433622
I have been using a pair of these headphones for several years. They continue to work great, but the cushions are beginning to peal off of the earpieces. I did not think of looking for replacements for the cushions to replace them. Instead I bought a new set of headphones. But I would like to try to repair the old ones to save some cash for next time. Will you share where you purchased the replacement cushions? I have used my headphones with several different mp3 players but none of them were ipods.
706634
Mine died suddenly on me, after talking to customer service at jawbone, they are sending me a new one for free. I mentioned that it seems like it is happening alot, and they said it definately isn't. If you think about it, people are much more likely to gripe about something than how pleased they are with something. Jawbone has made it right right away. Now, if the second one does it, I'll change my mind. : )
188528
My headphone never worked right out of the box. I have to say that I opened the wrapping after 1 year I purchased it. So I did not even have the warrantee covering anymore and even if it was brand new Plantronics did not do anything about. I will not buy anything from them. If you do good luck!
104361
Did you have a bad experience with this product? We have not. I noticed that many people complain on sites like this. The Internet is full of drama. Meanwhile, we love these headphones.Mr. LCSW
1020237
I had the same experience with Klipsch customer service, though the rep did spend quite a bit of time looking through the their inventory to find suitable replacements, none are available. I have seemed to have solved the problem buying a pair of 1st gen Beats Studio replacements and the using just a touch of adhesive to glue them into place. The beats earcups are a little larger the the original Klipsch earcups, but are still comfortable. If you can find earcups a little smaller it would work a little better than my setup. These headphones are quite durable otherwise.
270415
Regarding Customer service, I had one pod (Cilantro) that wouldn't grow for some reason so I contacted customer support to see if they had any type of warranty. They replied very quickly and told me that they would gladly send out a replacement cilantro pod right away. That has been my only experience with their customer service so far, so I can't complain. They were very prompt and didn't challenge my claim at all.
1174208
That's why I stopped using them and got a refund. They go out when your phone goes out of service. This happened the first week and I purchased the JLab Bluetooth headphones. Here's the link: JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black) JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black)JLab GO Bluetooth Wireless Headphones with Perfect Fit and Extended Battery (Black)
779522
Hi. I am not sure what parts are you missing or parts that need replacement. I would say if the product still under warranty you probably have to contact the manufacturer and I am pretty sure they would tell you what to do. I hope my answer helped you in any way. Thanks and good luck getting your headphones and Radio fixed.
2036814
Hello, If you have any customer service needs, please contact Joovy's Customer Care Center. We would love to help you out! Thanks!
284215
On The Warranty They State That They'll fix Anything But I Tried Getting Mine Fixed But They Never Sent Me A Box To Get It Done. I Was Trying To Get The Material That Goes In Your Ear Fix. It Got Messed Up Close To A Year From When I Purchased It. Plus When They Ask You What Type Of Headphones They Are They Don't Have Them On File For Some Odd Reason. But Overall The Headphones Are Great. The Cons Are Just The Material In The Ear Wears & So Does The Top Material That Sits On Your Head. Hope This Help!
806155
I had a bad experience with Reizen lour ear but i din`t write this review. What`up with Amazon sending me this e mail to respond.
519659
They have not, but the Customer Service rep I spoke with was very accommodating and gave me the impression this was not the first call pertaining to the same issue. The rep was the one to suggest a full refund, rather than a replacement. I would imagine this is a known issue they're working on, but who really knows.