I bought this stepper. Now the step is not coming up automatically...I am able to step down , but the other side is not coming up.. plese help me fix
1363037
step down on the other side and force it down, you do have to help it. Its not automatic.
432707
You have to manually tilt it into the position you want. It is a very easy (push button) step). Hope this helps!
1113428
Strange, mine has never beeped, and I didn't do anything to get it that way. The only indication I have for inactivity is the red lines on my step count. Sorry couldn't help!
1326594
Yes, you can add more risers...This was the main reason that I purchased The Step f1004! I purchased the Nordic Track stepper first and sadly you could not purchase additional risers. I love this stepper and believe you will too!
1339395
Like others have stated I always pull he steps out by the top step. I don't think its you. Is it possible you have a defective ladder?
981869
I've got the same problem. It gets as far as flashing lb/kg and that's it. Nothing responds after that and I don't get any numbers to move up or down with. The printed directions are not helpful at all because it doesn't respond after the flashing lb/kg. Am probably going to ship it back. Has anyone had one arrive with an almost dead battery? Maybe that's the issue.
1315555
When I bought mine, it was for a two step, but I also compared what mine looked like to a picture of the new one. It was exactly the same so I bought it. So just do your home work and you should be fine.
1339396
I don't think you are doing anything wrong. I would guess the rods that pull that step flat are disconnected. I've never had that problem, all 3 steps work ok.
1163019
Can you turn it up to high? I'm sure you've already done that, but thought I'd put it out there just in case. Also, is it too low, too high (I believe directions say about 3 feet off the ground) or too far away? Make sure it's pointing in the right direction. If all of those things are in place and it still doesn't seem to work, box it up and return it for a new one. Amazon has a great return policy. Maybe you got a dud.
1377188
It has been a few years since I replaced my step, but I think new magnet switch came with my step, not 100 percent sure. No problem to install, good luck
440932
Be heartened - you are doing absolutely nothing wrong. The mechanism is not working. This happened to me, also. I returned it to Amazon using the prepaid postage label they sent me to print off and they replaced it. The second unit worked just as it was supposed to. Sorry I couldn' t give you a magic fix. But once you get one that DOES work correctly, it IS fabulous!
1436512
I got mine in mid-September 2014 and it seems like the lift mechanism is failing. The stool does not stay lifted to the full height, wobbles, and makes a sproingy/springy sound. I just contacted Vandue (the vendor) about repairing or replacing it. I may look into spending more in the hopes of getting something better. I will try to remember to update this based on the feedback I receive from Vandue. I will check to see if this is under any kind of warranty as well.
1650680
Mine does that, too, occasionally. No idea why. It seems to last a short time, and may be a balance issue. Try moving the bike to a different location. Try calling customer support. When my stepper motor (the thing that controls the resistance) went out, and they were very helpful, walked me through the process of installing it. Sorry, I'm not much help. I've had mine since 2009, pretty much trouble free. Good luck.
645299
You could probably adjust and find a way to make it work if you need to do this. I personally never use my left foot in this manner, but I am sure you will be able to work it out. It's a great pedal, you just need to get used to the feel of it, as it doesn't feel like a normal pedal, at first it feels strange that you don't even notice pressing it down, but after a few days it felt great for me! I love this pedal!
558207
I just step on it and it reads in a regular, digital display...I first thought maybe I had to activate it with my foot first and wait for it to go to zero, like previous digital scales...but this one just needs to be stepped onto like a regular scale... hope that helps
1557230
I have seen it show steps right after I turn off my sleep mode. I just thought it from picking it up and moving with it.
1202387
I had to replace the controller when I replaced the motor. You might have to replace the motor when you replace the controller. It's a voltage thing. I did not have to replace the door switch. You will know if the step does not operate correctly.