I purchased this machine only about a month ago and was working great but it suddenly got jammed. I can no longer use the machine. What do I do?
1366915
Did the item go in at an angle and cause it to jam on the way in? There is a reverse button on the unit when you see things starting to go wrong. I think of it as the PANIC / UNDO button. If your project is caught in the rollers, you'll have to disassemble the cover and end plate. It's just standard screws. You can take it apart (while cold) without too much effort. It's a very robust unit and I highly recommend it.
1366916
Look in the manual and see if it gives directions. I've had no problems with mine, but only used it for a week. Did about 200 pages in that time.
1366917
Did the item go in at an angle and cause it to jam on the way in?There is a reverse button on the unit when you see things starting to go wrong. I think of it as the PANIC / UNDO button. If your project is caught in the rollers, you'll have to disassemble the cover and end plate. It's just standard screws. You can take it apart (while cold) without too much effort. It's a very robust unit and I highly recommend it.
1366918
Email Amazon. They are fantastic about taking things back or working on how to fix your machine.
752773
This lmachine is wonderful, but if you dont want to have trouble with it, check out if there is enough water in the tank before usd it...If not you'l be worry and get upset that the machine is broken or out of order...To resolve the problem, just put it of and detach the cord behind for 2 minutes and replug it,,,,Then everything will be fine !
753040
Is the machine new? If it's old, did you clean the machine and prep it for storage last year? If you didn't you can try the cleaning fluid or get some very hot distilled water and try to clear the machine. BTW, did you use distilled water last year? If you used tap water you may have scaling build up which may not be fixable.
1766171
I had no problem whatsoever. I just didn't have the machine last very long! .....like 1 1/2 months! ! ! Good Luck. Cyann
1058259
I am sorry that I cannot help you on this one. We have used ours about every day for 9 months without a hitch. It sounds like the drive gear has come unhitched from the motor. Did you ever try to run it while something was jamming the cutter/blender? Sorry I cannot help more.
1758489
Definitely return it. I returned mine via Amazon after using it for a month (it stopped working) and it was super easy.
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
1815881
Plug the old one back in and see if everything works like it's supposed to. That will tell you if it's a problem with the cartridge. Next step would be to try the other, new cartridge you got and see if it causes the paper jam alert. The other resource to utilize is the printer manufacturer. Ask a tech rep.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
902647
I have only had my shredder for a short time so I haven't had to deal with a jam so far. Sorry to hear you are having problems. Hope you get the help you need!
730463
I need to return it because it stop working with a month of use? If I can get new one or my money back.thanks
664238
I would get in touch with the company that made it and see if you can get another..... or they can fix it....for free...... it should not stop working in a month or so .....they need to make good on it...or they can send you another one...... and you can send that one back......vince
196576
I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so... » Read More I just ordered one of these (for $87 from Geeks) - a refurb. I come from a copier repair background and would offer some suggestions concerning its jamming issues. As mentioned above - clean the feed roller with alcohol. Make sure you thourghly fan the paper before loading. If you still have jamming - turn the stack of paper over. Paper DOES have different "grain" front to back and one side will allow a better "grip" then the other. I wouldn't believe this if it weren't for my background. It sounds like this machine is more picky than many with it's feed system - but so are some copiers - and there ARE work-arounds. So I'll take my chances with it, and post a review later... « Show Less
1534082
It happened to me too. Just call them and they will send you another one with handling fees. Maybe they just start this as life long business to secure their income. The machine is not long lasting, but as long as you paid the handling fees, they will send you another one. What a waste on the raw materials!!!
875787
I have the machine talked about here, but I'm at a wall....Good luck. Maybe get a new one
399756
Call Breville directly, If you've had the coffee machine less then a year I would call the company tell them whats going on with yours, my first one did that after 30 days Hope you are still in the warranty time frame. They are junk! Im on my 3rd one and I really would just rather get my money back.