Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1711751
Yes. Call them if something is wrong with the headphones. Ship it to them. It will take a couple months for skullcandy to get them back to you.
181254
It's a crap-shoot, really. I had jbuds that only lasted for four months, and then these Sennheisers lasted for about a year. The Sennheisers sound a bit better in my opinion. I've also had another pair of jbuds for a bit that are currently still working.
48234
Hi, Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's. Thanks Sincerely, Team GOBUDi
868447
I'll be interested in what you learn. I tried to obtain a refund and free shipping to return it, but both were unsuccessful. They said there was no guarantee. After you make your complaint, we should let Dr. Oz know of our experience, don't you think?
24993
Wow now that is some customer support. I followed the advice posted and called (330-686-2600), got transferred to the parts department; about a minute later the guy's got my address and sending me off another headphone cable with requesting money or questions, that's the best customer support service I've ever had... ever!
1925862
The Swimbuds are not a short term product, if you have any trouble please contact us here in customer service at help@underwateraudio.com and we will take care of you! --Underwater Audio Customer Service
704868
I have their earbuds and they broke after around a year (heavy use). I emailed them and they sent me a brand new one. It was a newer version and was more expensive than the original ones I had. Probably the best customer service ever.
323494
We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby... » Read More We ended up exchanging the first one within a month of receiving it because the sound stopped working. The replacement unit worked for about 9 months before the sound on that went out as well.I contacted Motorola and they had no problem sending out a replacement unit, but turnaround times are 1 week + with a receipt and 3 weeks + without a receipt. It seems like this is a fairly common problem related to faulty wiring within the parent unit. For something in this price range it is unacceptable and ridiculous that a warranty replacement take this long. A working and reliable baby monitor is critical.We ended up buying an Infant Optics DXR-8 since we couldn't wait. So far it has been excellent. « Show Less
284215
On The Warranty They State That They'll fix Anything But I Tried Getting Mine Fixed But They Never Sent Me A Box To Get It Done. I Was Trying To Get The Material That Goes In Your Ear Fix. It Got Messed Up Close To A Year From When I Purchased It. Plus When They Ask You What Type Of Headphones They Are They Don't Have Them On File For Some Odd Reason. But Overall The Headphones Are Great. The Cons Are Just The Material In The Ear Wears & So Does The Top Material That Sits On Your Head. Hope This Help!
382992
It came with a factory warranty, however I didn't bother with the factory warranty because they likely would've sent the same ear bud model and then the result still ending up defective. So I opted for return to Amazon. They did charge a restocking fee.
530105
I've not had any problems with these but there are another pair from JLABs that I have that are BETTERJLab JBuds J4 Heavy Bass Metal In-Ear Earbuds Style Headphones Just a richer sound and I use these a lot, have had for a year. Highly recommend
323495
For everyone asking about the sound issue, I had this problem and called motorola at 1-888-331-3383 and they sent me a replacement. However the replacement had the same sound issue as well after a few months. I am 2 months out of the warranty and I called them and they said they can replace it one more time. I am kind of disappointing in the failure rate on this unit given that it is so expensive. Hopefully the third one wont have the same defect.
87222
Hi, you might have a problem one, I can turn mine right up, when I did it by mistake when I first used it nearly blew my ear off !!!, may be ask for a new one ?? any other quires, just ask, Richard , have a nice weekend
1711947
every thing I've heard about Amazon has been good return policy. I am now on my second jawbone. It is working well. My first one was lost after about 15 months of service and at that time was working OK. I drive truck and think it might have blown out the window of my ear. I had broken the ear loop a month or two before and it would just hang in my ear with the the gel ear bud I adapted to the speaker button. I got to my destination after driving a couple hundred miles and noticed it was not in my ear any more. Had to get a new one. can't live with out it.
2036814
Hello, If you have any customer service needs, please contact Joovy's Customer Care Center. We would love to help you out! Thanks!
1497395
I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further.... » Read More I've had a very bad experience with this product. The first one sent was defective. Customer service didn't answer their phones or return voicemails or respond to emails. When I finally spoke with customer service, they sent me the wrong replacement part. Subsequently, I was asked to return the product and after a long delay, I received the replacement, which was also defective. I've given up, as when I asked about refunds, the customer service people said I have to deal with someone else who sells the product, not them. It has become too costly and time-consuming to pursue this further. The product idea is a very good one, but in my experience this brand and model is a piece of junk. « Show Less