Can anyone help me I purchased this a year ago and it worked with my SONOS connect and recently it started making my speakers tweet or squeak sound ?
1378738
Check all the cables sometimes is that. Also maybe could be dust. Try other speaker with the amp if you can.Hope that helps.
1378739
You need to isolate where the problem in the system is comong from. Use your smart phone or MP3 player and connect it directly into the PCA4 through the Aux jack in the front of the amp. If the speakers still squeak then the problem is the amp...if not then it is your SONOS System.
323496
Same issue here...my unit is about 5 months old and the sound just stopped working...help...anyone?
1687978
Forget to mention do not drop the speaker . The first speaker I had like a man at work let me borrow it I was supposed to pay him the next day but he checked out so I got the speaker for free, any way my son dropped it , it didn't work right ever sinc. I had to shake it to get it to play . ( something loosened).
999069
I have had mine for over a year now. I use it daily and every now and again I have this problem.Usually shutting off the speaker, restarting it, then reestablishing the bluetooth connection works. Sometimes shutting off and restarting the music source works. A couple of times the speaker appeared to be paired to my device when it was actually paired with another device in the house and not the one I thought. Turning off or disconnecting the unwanted device and then reconnecting the bluetooth to the device you are using works. Lastly, there have been times when I couldn't resolve the issue in the moment, so I just turned it off and waited awhile and whatever was wrong seems to resolve itself. I have had mine for over a year now. I use it daily and every now and again I have this problem.Usually shutting off the speaker, restarting it, then reestablishing the bluetooth connection works. Sometimes shutting off and restarting the music source works. A couple of times the speaker appeared to be paired to my device when it was actually paired with another device in the house and not the one I thought. Turning off or disconnecting the unwanted device and then reconnecting the bluetooth to the device you are using works. Lastly, there have been times when I... » Read More I have had mine for over a year now. I use it daily and every now and again I have this problem.Usually shutting off the speaker, restarting it, then reestablishing the bluetooth connection works. Sometimes shutting off and restarting the music source works. A couple of times the speaker appeared to be paired to my device when it was actually paired with another device in the house and not the one I thought. Turning off or disconnecting the unwanted device and then reconnecting the bluetooth to the device you are using works. Lastly, there have been times when I couldn't resolve the issue in the moment, so I just turned it off and waited awhile and whatever was wrong seems to resolve itself. « Show Less
1824615
I had the same problem happen to me. I called tech support, girl was awesome, he had me switch two wires on the transducer to see if that fixed the problem. It didn't so they shipped me a new unti immediately with no hassle
733918
hi--yeah, I am seeing this as well, but I was able to press the "speaker" button and the sound comes back. it's really kind of frustrating, I am trying to figure out what to do about it as well.
2129168
Is it losing connection while in use or after you shut it down and then it will not reconnect? If it has been paired with another device and that device is still active, (example iPad is in use or sleeping but not off) the speaker will attempt to connect to that device and will not connect to another until the previous device is deactivated or it's Bluetooth is shut off. Loss of Bluetooth connection can be caused by multiple devices attempting to connect, weak signal, too great a distance from source etc. I have two of these speakers and have not had a problem with either one. I use them with my iPad, phone, and with a laptop computer using an "old" external Bluetooth adaptor in a USB port. I'll mention battery state of charge too but you likely have charged it to see if a low battery was the problem. If the problem continues I'd contact the manufacturer. http://www.hensonaudio.com/index.php?route=information/contact
1214347
I have the same the same device with the gold tone connectors. I have had no problems with the device.
1247734
I also had an older Creature and I had a similar problem with the new one. I almost returned it before I finally got it to work. Everything seemed to be connected properly but there was no sound. The answer with mine was the connection of the power port on the subwoofer. It isn't as firm as it could be and because of that, it can be difficult to connect properly. And even after it it has been working, if the subwoofer is moved around a bit, the connection can be broken and the sound lost again. When you insert the plug into the port on the sub, try to wiggle it and see if that helps. If it doesn't, remove it, plug it in again and keep trying to move it around. Sooner or later, you should establish contact and get sound. At least, I did. Use of an electronic contact enhancer such as DeoxIt Gold G100L may be of help. This problem is due to a design flaw. If the connection was more solid, this should never occur. Unfortunately, it does. The speakers are so good that it's worth the effort to keep trying to establish a good connection. If you continue to get no results after a while, the problem may lie elsewhere and returning the speakers may be your only option. Please send in a review or comment to this reply and let us know if this has been of help.
602959
I have had the same problem. LuguLake seems to have very good customer service and they have offered a refund if I ship my speaker back to them. But I've decided to keep it as an iPad stand even though the speaker does not work. Apparently the device is not fully compatible with apple products.
32701
Try turning your Bluetooth on and off, that works for me when I lose connection, beats going over and unplugging speakers
1738658
No, Do check everything others have mentioned. Also make sure your receiver is correctly configured. Run a sound test to help pinpoint your issue.
572746
Make sure the cables are making good contact with the stereo connection point, then make sure the speaker cables are making good contact and there are no breaks in those cables. Still have a an issue? You should swap out the new cable with another same type cable, if it goes away when you do that, its the cable that needs to be returned. You can also try to add a grounding wire.
833250
I have the sonos connect and two pay 1s. I can confirm that there is a slight delay between the sound coming from the receiver and the other zones. If you just google sonos connect delay you will find many posts on message boards. Some have said that you can minimize the delay to 70ms by reducing the amount of processing that your receiver is doing but there will still be a delay.
1362148
the seller should walk you through any problems that you are having...... if it worked previously, and now not... there could be an issue. make sure everything is tightly plugged....so there is an audible click.
1520244
yea sound is ghosting, just unpair one of the devices. both devices are giving the same sound out.
32702
Mine does the same thing if I go out of range without dropping the connection first when I get back in range it won't reconnect unless I turn the speakers off then repair.