has anyone had any trouble with the mattress not holding air? Also what is the guarantee on this item?
1381397
We have used the mattress at least a dozen times and have not had any leaking issues. It's the best air mattress I've owned so far.
1381398
I personally haven't used the mattress but i have 2 different visitors who did for several days each with no complaints. I have no idea about warranty but it is a very well-made product, i can asure you of that. My mattress pump is within the mattress
1381399
My daughter was in a temporary living situation so instead of going thorugh the trouble of moving her bed she used this as her primary bed for 2 months. She said every few days she would have to top off the air a bit. But this was also in a very cold climate where her room often got very cold, it sat on a hard wood floor in a home with a knee wall so the cold air could get under the floor (No basement). She would turn on a space heater to warm it up. This held air thorugh the night for several nights in a row. I would not recommend using it as a primary bed but it is good for guests or a temporary situation.
1381400
My daughter was in a temporary living situation so instead of going thorugh the trouble of moving her bed she used this as her primary bed for 2 months. She said every few days she would have to top off the air a bit. But this was also in a very cold climate where her room often got very cold, it sat on a hard wood floor in a home with a knee wall so the cold air could get under the floor (No basement). She would turn on a space heater to warm it up. This held air thorugh the night for several nights in a row. I would not recommend using it as a primary bed but it is good for guests or a temporary situation. My daughter was in a temporary living situation so instead of going thorugh the trouble of moving her bed she used this as her primary bed for 2 months. She said every few days she would have to top off the air a bit. But this was also in a very cold climate where her room often got very cold, it sat on a hard wood floor in a home with a knee wall so the cold air could get under the floor (No basement). She would turn on a space heater to warm it up. This held air thorugh the night for several nights in a row. I would not recommend using it as a primary bed but it is good for guests or a... » Read More My daughter was in a temporary living situation so instead of going thorugh the trouble of moving her bed she used this as her primary bed for 2 months. She said every few days she would have to top off the air a bit. But this was also in a very cold climate where her room often got very cold, it sat on a hard wood floor in a home with a knee wall so the cold air could get under the floor (No basement). She would turn on a space heater to warm it up. This held air thorugh the night for several nights in a row. I would not recommend using it as a primary bed but it is good for guests or a temporary situation. « Show Less
1549480
Yes, you have to call back the company and someone will be able to help. I have not had any problems and I have been sleeping on the mattress since March 2014
470164
We've had this bed for 2 years now and I have not experienced this problem whatsoever. Our mattress is very comfortable and I would buy this again for sure.
263900
didn't have that problem. what I would do is contact who you got it from and ask for an exchange or refund.it might be just a default in that one. it did settle when the box spring and matters was added.
680934
Not absolutely sure; the seller (not manufacturer) said the manufacturer often honors returns, but it was too much trouble to locate that information... We have a twin size Intex (with double mattress like box-springs & mattress) and it has held the air really well. These double size ones I ordered did not seem to, though I was more frustrated with the pillow rest which seemed like a good idea but ... wasn't!
2185381
Not much! I bought the bed in February, and had a problem the first time it was used. I am trying to get a replacement, but not sure if I will. I will post if I do.
717644
any of the good quality air mattresses will provide good support, just inflate to "your sleep number" and relax, however this is not a quality air mattress and no one will honor the warrantee when it goes flat forever in about 3 to 4 months. The older versions were bullet proof and lasted for years but not any more.
1469900
We have had no part of our mattress slip off. It is still in the same condition as when we received it, and I am a 300# person. I would return the item, as it is obviously defective.
1549478
When I first received the mattress I was very happy with it. I use it when we have guests over the weekend. However, after a few months, the mattress is not holding air and has to be blown up again almost once a day. The reason I purchased it was due to reviews that said it did not leak. That is not true. It does leak and I am very disappointed after paying that much for a guest mattress. The good news is that it plugs into the wall and is easily re-inflated. That is better than the kind that plug into the lighter of a car when trying to use it in a home.
1158879
It takes only a few moments to inflate, check the connection to the pump, make sure it's secure and the right side up, also check all the lines so there is no air leaking from them. If all else fails, you can contact the vendor, they've been very responsive to questions.
2152321
Wenzel warrants a 1 year warranty from date of purchase. They will either repair or replace free if chsrge. The defect must be in material and workmanship. It does not cover defects from normal wear and tearor miduse if product. It does not cover an act of God damage such as fire hurricane or tornado damage. The warranty comes in the box. Hope this helps. If air is lost in mattress from normal use, the built in pump will help reinflate it. This is normal and thst is why i purchased this one. I have been using these for years and love that pump.
2189353
Per Leggett & Platt "Consumer Group" site, "Three-Year Limited Warranty on the mattress, air bladder, and air bladder valve. One-year limited warranty on the motor." You may want to double-check this with the seller in question. I am having problems locating my warranty paperwork (sorry).
855261
The separation issues are due to over inflation. I had mine for 3+ years using it daily i'd only have to ad air once every few weeks. I bought one for a friend around the same time I got mine and his only lasted a year but he had a tendency to aim for the firmest he could get resulting in the sections violently separating one by one till it was a round mass on the top n bottom. if you use it right it's not an issue. if you need it that firm you prob shouldn't be getting an air mattress. I've bought several more over the years for friends and family and am about to buy another one the people having this issue over inflate simple as that.
449115
My family has 3 of them, our weights range between 130 & 200lbs. Daily sitting for 1+yrs. with no problem, so the "collapsing" experienced by some reviewers seems to be some intermittent, earlier version issue. I don't see a way to re-inflate it, so my advice is to contact the company for a replacement, as they stand behind the product.
91532
I am not sure, but I am having a similar problem also mattres has been fine in every way holding air and firm, but in the past two days it keeps looking air similar to yours leaking on one side and eventually goes down completely. Guess we both need to figure it out unfortunately cause I really like it a lot.
2178845
Mine also lost air, I pumped it up once but when it lost air again I could not pump it up. I have just recieved a new one directly from the Gypsy Quilter. I emailed them and they said I could send it back and they would send a new one, I will see how this works.
1842160
I have had mine for 4 months and have had NO problems..It sound like you need to add a lot more air to your ball.