I lost the warrantee papers on how to operate this unit modelA4647. I washed the filter and screen. Am I supposed to order a replacement instead .
1399362
Never buy this product. The fan collects all the debris and the is no access to clean it and then it freezes and stops working
1399363
Washing them will buy a little more time. Replacements will need to be ordered soon.
1399364
Seems they should last longer than a couple years. Where should or can this be Serviced???
1552871
You can buy replacements. The filter is cloth and mounted inside a plastic frame. I have washed it by hand twice, and it is holding up so far.
1939371
I am very distressed to learn that the replacement filter is no longer available. This was a significant purchase for me as I am retired and living on Social Security. If I had known that the filters would be discontinued, I never would have made this purchase. I might as well just throw it away if the filter cannot be washed. I feel that Amazon.com should give those that purchased this unit a refund if it's been less than a year.
1156937
if you bought it with the one year warranty they should replace it for you. Thats how i bought mine.
498250
If you still have the box/instructions, I'd email or call whoever they list for warranty replacement. The unit I bought is working perfectly so I really have no experience with this manufacturer.
642749
No. Keep changing the filters. If not contact Samsung and let them know. Maybe there is something wrong with your unit. Cause we never had any problem at all. Hope this help!
1875459
No. I haven't used mine for over a year. I can't find replacement filters. Where do you get your filters?
145664
I recommend you clean out the entire filter system, wash out the dirt , etc and place everything back in, and fill it with water before turning it on. Also check you hoses and make sure the top is lined up with the filter trays inside.
1438799
I am not sure but I would contact the company. We purchased additional filters from them and they probably have a list of parts available. If it is less than a year old, they probably would cover it under warranty.
911804
Yes, if it's still under its one-year warranty, take it to an authorized service facility. It is more than likely the purge unit. Mine had the same problem. The facility replaced the purge unit with an updated one and so far so good.
608827
I'm uncertain about a replacement. It might be less expensive to replace the entire unit. Although, if you go to the company website they may offer one.
1368399
You remove the filter, run a vacuum cleaner brush over it, and reinsert it. You can also buy a replacement if it wears out or becomes damaged.
2211784
Mine hasn't been working either. I thought maybe it was because the company sent me a replacement filter because this one was out of stock. It had the same "button" you push to get the indicator started but it never changed.
2084001
Unscrew the system off. Take out the filter drain the water and reinstall. If that doesn't help call waterchef customer service they are Greta they helped me install mine
1345245
Buy a new one. It cost about the same for a new screen. Hopefully you bought the warrenty
1329875
Call their customer service number. It is in the literature that came with the unit.
111483
That was my second route to handle my issues . I called the "Manufacturer". . They informed me that they don't produce any models with the model # I read to them from the tags. I also gave them the serial # ,and was informed there was no such number allocated from their company. Both these tags were said to be fraudulant... So of course their was no warranty to go back on. I truly hope you look to purchase a purifier somewhere else to avoid what I had to go through.