How do you know if the UV light is working? I just received mine and I don't think it's working, but am not sure.
1390613
Not to start off sounding like a smart a** but make sure it's plugged in to a working outlet. Second push the button on top once. If you can't tell if it's working turn the lights off. You should see a faint bluish glow in the dark.
1390614
A light blue light should shine thru the top part of the blue window. If not contact Phillips Consumer Center through their website.
1390615
Place the brush in without the brush cover, close the door and press the green button. You should see the ultraviolet light go on. If the area that you're in is bright it's difficult to see. Test it at night - if you don't see the DIM ultraviolet light throuth the door then definitely return it! Good luck!
1390616
I put the brush in, close the door and push the button. Then it lights up for a specific amount of time. If the light doesn't come on then it may not be working. Not sure if it senses if there isn't a brush head inside or not.
1390617
It should glow kind of a purple. There is button to hit. Did you do that? It doesn't take long to do this. Does the light work on it?
1390618
You can see it light up and there is a blue glow. It takes ours a second to come on.
2101832
just make sure its charged up. mine came charged. see if it has a color lite when you plug it in and see if it changes when it's charged.
984655
Thank you for your question Carl. It sounds like your unit just needs to be reset, which can be done very easily. Simply reset the system by holding the UV button for at least 3-5 seconds until the reminder lights stop flashing. Your product is now set and ready to go! If you have any further questions, please contact Guardian Technologies Customer Service department at support@guardiantechnologies.com or at 866.603.5900 x213, and we will be happy to walk you through these steps.
180006
If the gel polish says LED Cured, then this lamp will work. If it says UV only, then it won't work.
2049950
No it's not a uv light. It had the appearance of a uv light because of the colored plastic cover only.
1452047
You have to take the top cover off, unplug it, and remove the 5 or 6 screws on the top which reveals a small panel. The UV light is under this panel.
1149527
Yes. There is a button on the top surface labeled UV. That button contols the uv light being on/off.
1297154
Yes I think so , not sure if my tech uses a uv or led light. But I think so. Sorry hope info helps.
771604
There should be a little blue light that comes on on the bottom that let's you know that it's charging. If the light isn't coming on, but it's charging maybe it blew out? Otherwise, I'd contact the company. They're really approachable. :)
1338277
Don't know. There is a UV light in the base but on mine it is always on. Pushing the button doesn't do anything.
1335589
UV is on when the button is in, off when it's out. When it's on there's a light that's kinda hard to see through the front inside.
560124
The UV light only comes with certain models. I would double check the description of the one you purchased.
959064
It should glow immediately. If it's not then something is either wrong with the outlet or the item itself. :( We live in an old apartment and certain light switches need to be on in order for some of our outlets to work. If you're new to your home that could be the issue.
948674
The one we purchased was complete and included the UV light. It also had the UV light installed in the sleeve that holds it in place (which wasn't explained all that well in the directions - which directed you to 'put the light in the sleeve').
430655
Mine did the same thing right out of the box. Sadly these are junk. I opened mine up and found that the light/uv element is shot. I emailed the seller and they sent me a full refund. I asked if they wanted the machine back, they told me to keep it. Unless I can find someone who can get parts and repairs old fax machines (that's what these are) it'll be headed into the trash.
1149525
Hello, I bought two of these units. They work great but the light is a little bright while sleeping. Fortunately there is a button on the top of the unit that turns the UV light off. Hope this was helpful.
1710108
Hi Montana, does the LED light work now? If the light works well, the device should be OK. Is there any Warnings or notes popped up on your screen? You could go to www.supereyes.cc to download software.