Spent $30 on 10 count and every one of them are melted. Can they be refunded or replaced? I have all 10 unused to send back
1382002
We are sorry to hear of these circumstances. We recommend that you contact the seller you purchased from so they can assist you with a replacement or refund. We hope they resolve the matter for you soon.
1382003
These are not rubber, they don't melt. They're 'wetter' and more irregular than latex condoms when you open them, and that's how they're supposed to be.
1382004
When you open them, they look melted, wet, and wadded up, that is normal. You just need to find the ring end and then unroll as any condom.
1104614
Write back to the vendor, via Amazon, and let them know. They did refund one of my purchases.
448665
So true. I've ordered these many times and have ever had a problem until my last order, which I placed with BP Medical Supplies. I'd say stay away from that company as many of the individual packs had hardened and were unusable. Others did not stay warm for the six to seven hours that I need them. When I contacted the company, they merely replied, "this is strange as this is brand new stock from the manufacturer." No offer to replace, and not even an apology!! I'd be comfortable buying the warmers direct from the manufacturer in the future, but not from a third party such as BP Medical Supply.
1108264
I tested mine with a straight iron to be sure they were real. They melted. So I would say no.
2261710
Yes, we wll refund you 10$ if you buy 4. Btw if you need more i think we should have around 8 or so
1691805
A lot of them had cracks and turned to a bad mush after trying to use them. I had a replacement sent but still the same, most likely the shipping hot/cold
1909897
Same thing happened to me. Which is why I stopped using them. I don't think they really cook up. I certainly would not risk baking with them.
1227058
20 come in a package....however, they sell you 10 good ones, 10 bad ones! I just got my package today, only 10 light up, the other 10 are BUNK!SO WHAT KIND OF WARRANTY DO WE HAVE???
1114694
One of the set of mine went out too.... They are "NEW" ones! Not sure why....! Maybe they are NOT really waterproof?!? Not happy with them.
235346
Yikes - pretty sure this would result in a melting pile of plastic/gel. You can keep them cool in the frig and then apply them. If you're looking for heat - use a different product....there's a microwavable or freezer product from Mother Love.
1330973
I hope that was a fluke. I just ordered the same ones! I didn't recieve them yet but if I get one pack I will definately feel RIPPED OFF! So, yes you were ripped off. Don't just settle, amazon is pretty good about taking care of you if something happens. A seller didn't send my product once and I wrote the customer a few times, I contacted amazon about it once and they credited me within 3 days. The process is pretty simple. Good luck. If you need help filing a claim let me know zzzseraphzzz@yahoo.com Good luck!
43090
It is hard to say because so many were broken... Don't risk it. Just go buy some locally.
29952
There is a customer support email on the back of the package. They day if anything happens to email them and they will make it right. They might just replace them.
2125094
No way, and I've even taken them from the fridge, and put them in the oven for a reheat, allowing the glass to slowly change temperature. I've had glass "explode" on me before, but it was always operator error. Going from one extreme temperature to the next.
1174559
I bought these and they were all melted badly. What made it worse was it was a gift. Several other reviews had the same problem, I strongly suggest you buy something else.
830187
Not a good buy. They were shipped & b/c not properly packed.....all had melted b/f they arrived. Do NOT waste your $$'s.
1474597
Same thing happened to me with the last 3! I bought. They are no longer the quality item they were when I bought my first one a couple years agi. Get your money back!