Hi, I bought this phone and I've been having trouble with it. Should I talk to the amazon people or sony? I'm from Venezuela and there's no Sony store in my city (dont think there's one in the country actually #thirdcountryworldproblems :) ) Hi, I bought this phone and I've been having trouble with it. Should I talk to the amazon people or sony? I'm from Venezuela and there's no Sony store in my city (dont think there's... » Read More Hi, I bought this phone and I've been having trouble with it. Should I talk to the amazon people or sony? I'm from Venezuela and there's no Sony store in my city (dont think there's one in the country actually #thirdcountryworldproblems :) ) « Show Less
1377706
I am happy with the phone. Sony is an excellent company. Strange that you have problems
1377707
Hi, I am sorry to hear that. What kind of problems are you having with your phone? I advise you contact the seller and let them know that something is wrong with it.
1377708
Dear Victoria! If your phone was purchased through Amazon you have to taking with Amazon on able a Amazon taking your claimed with the seller. FYI! Sony is only responsible on claims if you have purchased directly to them. I hope I did answer your question. Good Luck.....
1377709
hi good day, and that's your problem with the phone? telephone operator that you use? because my wife works great movistar he has not given us problems. emilmakanaky@gmail.com
1377710
Yo compre el celular y lo lleve a Mexico.Solamente me duro 2 dias y la pantalla se descompuso... Te recomiendo regresar el celular a amazon y pidas que te regresen el dinero. Muy mala experiencia con el celular, no lo recomendaria para nada.saludos
1543623
Depends on the seller you choose to make your purchase from. My seller, when we had trouble with our cellphone, asked us to return it (we live in the Caribbean, so it would have been too expensive for us and not worth it). I strongly suggest that you contact your seller and clarify everything first. Be very careful. I bought from a seller with a very good feedback and with lots of sales to back up that, but it turned out that our cellphone was a refurbished one, after all... Read as many feedbacks as you can; among all the great feedbacks our seller has, we found (late, of course) that there were some buyers that had the same trouble with their cellphones as us. Depends on the seller you choose to make your purchase from. My seller, when we had trouble with our cellphone, asked us to return it (we live in the Caribbean, so it would have been too expensive for us and not worth it). I strongly suggest that you contact your seller and clarify everything first. Be very careful. I bought from a seller with a very good feedback and with lots of sales to back up that, but it turned out that our cellphone was a refurbished one, after all... Read as many feedbacks as you can; among all the great feedbacks our seller has, we found (late, of course) that... » Read More Depends on the seller you choose to make your purchase from. My seller, when we had trouble with our cellphone, asked us to return it (we live in the Caribbean, so it would have been too expensive for us and not worth it). I strongly suggest that you contact your seller and clarify everything first. Be very careful. I bought from a seller with a very good feedback and with lots of sales to back up that, but it turned out that our cellphone was a refurbished one, after all... Read as many feedbacks as you can; among all the great feedbacks our seller has, we found (late, of course) that there were some buyers that had the same trouble with their cellphones as us. « Show Less
1207465
I called Amazon today and the customer service rep told me that they are expecting to get 750 phones in late in the day on the 25th/early the 26th. She said she can't guarantee that Nokia will come through, but as of now, they should receive their first phones on the 25th/26th. I ordered on May 22 and she said my order should be among the first 750, but she didn't give me any information on the cut off date for being in the first shipment. I really hope this phone gets here sometime next week. Waiting is killing me!
2242915
Right now I have started this post to try and tackle the issue. i figured posting at the source of the problem would attract the most people and help raise awareness the best. I am still waiting for Amazon to reply back to my 3 customer service emails and 2 customer service phone calls (one semi helpful the other complete waist of time).Alright I just got of the phone with another Sales Rep and she said she had just received and email that stated that the issue is currently being addressed and that when an agreement they will be contacting people via email. Not sure how this is going to turn out but it cant hurt to contact amazon via phone or email and voice your opinion. Right now I have started this post to try and tackle the issue. i figured posting at the source of the problem would attract the most people and help raise awareness the best. I am still waiting for Amazon to reply back to my 3 customer service emails and 2 customer service phone calls (one semi helpful the other complete waist of time).Alright I just got of the phone with another Sales Rep and she said she had just received and email that stated that the issue is currently being addressed and that when an agreement they will be contacting people via email. Not sure how this is... » Read More Right now I have started this post to try and tackle the issue. i figured posting at the source of the problem would attract the most people and help raise awareness the best. I am still waiting for Amazon to reply back to my 3 customer service emails and 2 customer service phone calls (one semi helpful the other complete waist of time).Alright I just got of the phone with another Sales Rep and she said she had just received and email that stated that the issue is currently being addressed and that when an agreement they will be contacting people via email. Not sure how this is going to turn out but it cant hurt to contact amazon via phone or email and voice your opinion. « Show Less
122353
You should be able to take the ad at face-value. In other words, if it says its the Verizon version, it probably is. If you're still worried, take a screenshot of the ad and buy the phone. If its the wrong version, you should get a full refund, and I'm confident Amazon would support you. PS I love my Trance, I've had it many years, have replaced it 3 times with the same phone and will use it as long as I can replace the ones I break/drop/submerge or otherwise abuse :)
409416
Sorry Rebecca, I understand your anger. But sorry to say, I am not the customer service. I am one of the purchaser of "Sony Xperia Z Ultra". It seems amazon has added new feature to their services where they forward your questions to the previous buyer. I am sorry, I was of no help to you. I guess you should post your question in some different section.Thanks,Praveen
637928
have the same problem no network found here in the Philippines, i bought 2 pieces, is there any way that we can unlock it here? nokia should help us about this issue with the help of amazon please..
416040
If you just bought the phone, I would advise you return it and buy a better one. This phone is the worst blackberry in the market. I bought mine and it stopped working a week after. I ordered for a second one and it was the same thing. It will work in Peru but only for a while.
700513
The previous answer here is incorrect. Sony will NOT honor any warranty for this phone in the US, as it is a "grey market" import. If you need a US Warranty, you need to wait until Sony sell's the handset via their own website (sonymobile.com). Seems to take a while though...
2046812
thank you all. had seen the phone for a great deal and now it's sold out, temp out of stock. so now looking at different phone, lg 530, not sure if it's newer or older but being an lg would think i'm still good to go. long story short, coming off of some health issues, trying to get by with limited resource's atm, get back on my feet. trying to check it out now, spec's and all so if it's doable, hopefully will still work, and thanks again.
2156543
the phone were complete junk .... shipped to me doa... i wish amazon would stop bothering me to answer questions!!!my advice:: go but from a different website or store other than amazon!!! my experience with amazon has been completely terrible!!!
680554
Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and excuse my English Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and... » Read More Norberto, my experience was not good, the phone arrived on time and time but the problem was when I got to my country (Argentina) where he would use it. Buy a phone unlocked and was NOT !! I had to pay a fee of 200 USD for it to be unlocked in my country because it was a phone to be used by ATT. very frustrating and the charger was not original, wine wire loose and I had to buy another. I went carisimo I feel really cheated! I repaid the money but was to send a private email NY etc etc I also went out a fortune. I do not find a reliable seller for a product on that expensive. Good luck and excuse my English « Show Less
966
Jan, I purchased the phone for some else through my Amazon count. My understanding the guy have not active the phone yet, sorry I cannot help you.
867410
I canceled my order from amazon a week ago and placed it with mobilecityonline and after a little glitch where my shipping address wasnt on file with my credit card company. but i got the phone, its awesome a bit bigger than i thought it would be but so far does pretty much everything i expected it to be. the edge on it appears to be faster than that of the w810, whats great is i can actually do video conferencing (ichat one way) using my phone as a dial up modem. and its actually clear, not choppy. so its pretty good. also i bought a 1gb micro card from sony's web store, it was the cheapest i could find em. it was only 59$over all a great phone I canceled my order from amazon a week ago and placed it with mobilecityonline and after a little glitch where my shipping address wasnt on file with my credit card company. but i got the phone, its awesome a bit bigger than i thought it would be but so far does pretty much everything i expected it to be. the edge on it appears to be faster than that of the w810, whats great is i can actually do video conferencing (ichat one way) using my phone as a dial up modem. and its actually clear, not choppy. so its pretty good. also i bought a 1gb micro card from sony's web... » Read More I canceled my order from amazon a week ago and placed it with mobilecityonline and after a little glitch where my shipping address wasnt on file with my credit card company. but i got the phone, its awesome a bit bigger than i thought it would be but so far does pretty much everything i expected it to be. the edge on it appears to be faster than that of the w810, whats great is i can actually do video conferencing (ichat one way) using my phone as a dial up modem. and its actually clear, not choppy. so its pretty good. also i bought a 1gb micro card from sony's web store, it was the cheapest i could find em. it was only 59$over all a great phone « Show Less
709160
I'm not sure. I've never had to use the warranty. This is probably my 5th Sony phone in the past 10 years. I've never had a problem with any of them. My wife has had a few over the several few years as well. Never a problem. I figured between past reliability and Amazon's reputation, all would be fine, and if there were any issues in the first year Amazon would make sure it was taken care of.
1795828
After spending countless hours both on the phone and on the sony web based support, I finally gave up and sent mine back to Sony. Because it was still under warranty they sent me a new one. Actually a refurbished one, but at this point I really don't care. As long as it continuous to work.
332903
Tammy if you buy it in the USA go to an Apple store and ask for a model that is unblocked and tell the salesperson that you plan to use it in Venezuela.I bought my i phone in New York and use it in Brazil but I asked the questions in a timely mannergood luck