I bought 2 of these for my daughters. Now one of them has unintentionally locked one with a pattern. Please anyone know how I can unlock it?
1388580
hi,and yes you might have to factory reset it by holding down the power button and the volume button.
1330100
Hold the outer shaft, then rotate one of the inner shafts (clockwise I think). If you can't get it to lock, there may be dust inside the shaft preventing the lock from engaging. The premise is simple. At the end of each inner shaft there's a short threaded rod (screw) protruding on the inside. A small plastic plug threads on this rod. As the piece of plastic grips the inner walls of the slightly larger shaft, it slowly moves up the thread causing it to bind. However, if dust/dirt (especially after you get to use them) gets on the inside it prevents the plastic from catching. To resolve, you should just be able to clean. Pull the shafts apart (past the line that says STOP). As you do, you will see the threads of the screw and the plug (I think it's orange)... keep pulling until the two come apart. Wipe clean the plastic plug and try to clean the inside of the shaft it was trying to rub against. If you don't see the plastic plug it's also possible that the poles were loosened so much that the plastic plug unscrewed completely. Thread it back on, reassemble and you should be good to go.
124546
I have it put away, I'd have to look. is the lock the red button? I'll check it out when I return this PM Albert
954271
Hi I haven't used it very often. I will check it for you & see if I can find the lock for you, if indeed there is one. Sorry I can't help you right away but I will try my best.Mary Lou
1374497
The same problem happened to me, I had to turn the combination to each number and test the lock to get it to open (the number dial and the turn nob are no attached and will spin freely of each other). Once I found the "new" right number I told my son to leave the combination where it was so he could still open it.
248615
What kind of pattern? I don't have any pattern imprinted on mine. You have to make sure your fingerprints are damp so they don't leave an outline on the sticky side of the skin.
358073
Mine has no pattern whatsoever. It quit working. Needs to be sent back to China for warranty.
161242
We have the same problem!!!How frustrating!!! This is the one toy my daughter really wanted for Christmas and it's not working!!Can't register the code nor will they send me the confirmation email!
1031081
hello Maritza truth we could not unlock that lost the box and then was that we read how the process is done, if you can send the code for unlocking again we thank you very much, Thank
2244884
They should be unlocked, you push the circles out towards the sides of the case and it unlatches. There should be a key inside once it's open
1812400
I've had no issues with the one I received. It locks and maintains a strong conection. I've used it out in the ocean during choppy water. Perhaps you got one that is defected, and it needs to be replaced. Wishing you happy holidays.
248077
I had the same problem. The seller was very helpful if you write to him he will give you detailed instructions. They cut very well, but are not easy to lock and unlock, at least mine are. I did not give them 5 stars because of this problem. I just don't lock mine anymore.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.
1594743
I think I've got it at home. Have you tried pressing the Reset button just below the Big Green Arrow button? If some of the paint rubbed off it might not be labeled. It's sort of inline with the raised border that circles the rest of the buttons. Holding it down for a minute should wipe out all pairings.
2126258
You should contact the company you bought them from. I think you should be able to get a free replacement. I bought 3 of these and none of the kids are having trouble with them. They love them.
2277492
Im locked out due to pattern attempts; cant even get to menu for options; where are instructions for this type of problem for reset or is tablet no longer usuable
1986366
I've purchased 2 now. They key pad is nice but the finger print piece will only work for around a year and then fail. I'd give up on the finger print idea until they figure it out. You can pick up a key pad lock cheaper at Home Depot. It's a bummer because I really liked it while it worked. You can read other reviews commenting on the same issue. Hold off for now.