Skycaddie customer service The on line financial info says that this co has 18 employees but I think only 1 of them is customer service. I was on hold for over an hour on the phone. While on hold I tried "chat". The chat person couldn't help. She said I had to talk to someone over the phone. Why bother with the chat...To have this kind of run around with a co that sells $400 machines is a shame. Skycaddie customer service The on line financial info says that this co has 18 employees but I think only 1 of them is customer service. I was on hold for over an hour on the phone. While on hold I... » Read More Skycaddie customer service The on line financial info says that this co has 18 employees but I think only 1 of them is customer service. I was on hold for over an hour on the phone. While on hold I tried "chat". The chat person couldn't help. She said I had to talk to someone over the phone. Why bother with the chat...To have this kind of run around with a co that sells $400 machines is a shame. « Show Less
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
1817873
I bought 2 and they are working just fine so far, however, I do not use them too often. I suggest that you get a hold of the company and present them with your questions. I have found that they are usually very cooperative and helpful.
935087
Hello Pitt, My name is Sergio Cadena, Founder and CEO of Spring in the Air Luxury Roses. We do have customer service. We're sorry about communication failure over the last few days. Our Valentine's Day operation suffered greatly due to problems with UPS which caused a flood of calls all at the same time and our phone system had problems because of that. We are working hard to get to each and every customer request. Please let us know if there is anything we can do for you. Best regards, Sergio Cadena
1969990
Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had... » Read More Mine DID NOT I have to call them and get them to send me the Printer they told me it did not come with one but they would send it to me since it was in the pitcher and it DID NOT come with the credit card reader and they would not sent it to me. The program is not a good one the recipts are hard for the customers to understand it show the after tax total on all sales so the customer thinks they have been overcharged on all items and they do not understand that they were not. There customer service is very poor they could not help me some of the most simple tasks that I needed done and I had to figure it out on my own. The program is NOT very user friendly. « Show Less
1706958
judging by the timestamp on the email from Amazon related to your question, i think you were trying to call them too early in the morning. but even when you get a hold of them, if my experience is indicative, they will not be able to be of much help.
624631
We have a system that has more than 20 phones to it, and we have a company that we call each time we need something done. I think it is a very complicated system. The only thing we are doing ourselves is purchasing the new or replacement phones. Hope this helps!
1650055
Yes sir I had try to called 4 times to ur customers care and no one answer my call and I did not got any mail about what I complained . Auctelly on of my room mate had misuse my account. I got the camera from him now. I wanted to send it back to u guys. Thanks hope I will get reply back soon for u guys.
2176705
I just came across the following I had copied for customer support; Service and Support Feel free to Email us at info@positecusa.com for a response within 24 to 48 hours. We will answer all emails as quickly as possible. Our Consumer Hotline: 866-514-ROCK (7625) Our Commitment to You We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible - typically within one hour and always within one business day. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of five business days. The clue is : info@positecusa.com I tried www.positecusa.com and hit the 404 wall. Then I Googled Positec. This is a Hong Kong company. Their tool stable includes the infamoous WORX line of yard tools sold on infomercials. I bought the SoniCrafter on the "solid" name of Rockwell. Now I find out, too late that the Rockwell of my Dad's time no longer exists. It is a very very sad day indeed.
1398112
Hi Marj, if you look again at that private member's page you will see a list of promo offers we are running right now. You just decide on the one you want and then use that coupon code when placing your next order. Nothing is sent to you, the system is not designed that way. Actually this is not the place to ask questions like this. This Q&A section is designed to allow prospective customers to ask questions, not service existing customers. Please look in your mailbox for any of the messages you will have received from us by now (containing tips on how to get the best results) and hit the reply button - then ask anything you like. I will be happy to help you.
1003706
I can do any custom size in 5-7 days.Call for price.How did you try and contact me? My cell ph is seven six three four three eight zero three five six. Coded because your not suppose to give out your numbers. My phone number is on amazon also.It is the shop phone and you must leave a message because we usually do not here it.
99695
It looks like SkyMall is offering a total of 8 individual pieces. Amazon I believe is only giving you one set total of 4 pieces. Also they work ok but we still have problems sometimes with our sheets. We have a deep matress and seems like despite what my husband and I do the sheets still slip. We are not large people so i am not sure if this is the best product.
504813
to contact customer service, click on Hello, (your name) Your Account (top, right) and scroll down to Let Us Help You, select Help, then Contact Us, find your order from the list in An Order I Placed, and follow the steps to chat. you can alternately call customer service, but the wait tends to be longer (I have neck, back, and shoulder issues, so phone chat and specially being on hold does not work for me). Amazon is usually very good at making it right, and will make sure the seller is too, if they initially do not respond to your issue. good luck!
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
1207463
Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock and you can feel confident the guys going to walk over to a pile, wrap the phone, and ship it off. Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock... » Read More Just got off the phone with Amazon. Having ordered 6/2, I assumed they'd at least have some information about when they might be getting them in and when they might ship them. Instead they said they are backordered, they don't know when they will receive their shipment, and they have no clue when they will ship. Basically, the person on the phone simply read off the main product screen.My recommendation to people looking to get this is not to order from Amazon until they finish fulfilling their back order. Go with a smaller place which actually knows how many they have in stock and you can feel confident the guys going to walk over to a pile, wrap the phone, and ship it off. « Show Less
935089
Hello Pitt, My name is Sergio Cadena, Founder and CEO of Spring in the Air Luxury Roses. We do have customer service. We're sorry about communication failure over the last few days. Our Valentine's Day operation suffered greatly due to problems with UPS which caused a flood of calls all at the same time and our phone system had problems because of that. We are working hard to get to each and every customer request. Please let us know if there is anything we can do for you.Best regards,Sergio Cadena
1904102
Duane- I'm up in Sebastopol. I would be happy to give you a hand with the phone if you are still having problems. My username is my company name. Just google us and use the contact us on our website and I will get the message.
1747295
Also, Horizon Hobby is really good about answering questions and walking you through program issues. Just don't wait on hold. Leave your number for a call back. Takes hours to get them but they will call you.