What happens if unit needs service?
1388864
Mine malfunctioned at about 20 months out, they had one out to me the next day.
715592
I have not had any problems in the 6 months I have had this unit. The unit comes with a parts list, so I would think you could order what you need from the manufacturer should the need arise.
1226484
It won't do anything without a service. If you have the audible alarm then you are good.
911227
It will stop itself and signal an error code. You will need to untangle it and restart it to continue its cleaning cycle.
681347
our unit has been installed for over a year. no problem. we bought it because friends have had the unit for a long time without problems.
1371995
The unit needs to be charged and then it wii take you to the location of your choice. You also need the Internet to update the locations when necessary
1435757
Probably not and don't call their tech support. They will only tell you to reboot the unit, then reboot the unit, then "have a good day". They can't resolve problems and don't seem to care.
551506
Same problem here. I had it happen with two of the units over a 4 year period. Not going to fool me again.
887956
Has to have their software. Mine crashed and I called and had to have it replaced. Don't do their expedited service either. They tried to get me on it and the guy couldn't explain the process and 3 calls later I had them just have me ship mine in and they sent me a brand new unit.
2256921
The bad drive can be replaced while the unit is running and will rebuild itself, as long as the "Mirroring" default was not changed. New drives can be ordered from the Western Digital site.
49790
Return it if you can. Micca wont help. They stopped responding to my service request. My unit is just sitting there.
1433116
I had a problem with one of my units, and they offered to replace it since it was within the 1 year warranty period. I would just send them an email or call their customer service line.
1301204
Call the company that makes the unit. They are extremely helpful over the phone. Customer service is based in the USA.
1068386
Depends what service you get for it.... This one comes with no contract or service associated with it.
1478761
I would think that you would get a hold of the company. Mine is working fine.
2128200
I'd start with the battery. If the unit has not been used in a while, the battery probably has lost it's ability to be charged.
1513024
Nope. If the unit is broken in "any way" I was told you need to replace the entire thing. They'll charge you a $40 hold for a replacement unit. When they receive your broken unit then they refund it. It. Takes. Forever!!!! I swear their customer service is run by one guy. Not kidding. If I had to repurchase...I wouldn't