what am I doing wrong, one of the two bolts is to long to go into the bracket hole, tried every position?
1397722
Cordellia B, did your put back the medal cap over the bracket, and one inside the holder after and insert the coil spring and after the flat washer then the nut. I'm thinking that you might have forgotten to insert the spring. Hope this helps you out.
1397723
I didn't have any problems like that. After reading the other responses, yes I did take the mirror off the bracket to begin!
787190
If you keep adjusting the screw, it should work. Try stepping on it for a minute to maybe release some pressure. I hope this helps.
2110955
It came to me with a broken bracket,I think it was done in shipping.No one wanted to know about my problem.Go to Sears you can make sure its one pice.
1053968
Is it possible that the allen screw has been over tightened? That is the only thing I can think of that would result in your situation. If this is the case you can either try to use thread tape or a piece of string soaked in lock-tite to provide some "Traction" for the bolt threads. A slightly larger size bolt may also work in the already stripped threads. Good luck!
629667
I have this problem, too. The nut doesn't seem to be threaded all the way through, and so can only screw so far onto the long allen bolt - leaving the flanges hanging loose. Not obvious what to do.
313401
Just twist it one way to loosen and the other to tighten. Maybe there is something wrong with it. Check with the manufacturer. Sorry I could not be more helpful
470782
Hey Donna; I had trouble putting one of the bolts through one of the holes where the arm meets the foot pipe. I got stuck on that one part for about 30 minutes to an hour. It was like the holes were not synced when they were cut. It took some moving around and a few grey hairs later voila! I had my issue on the "L" footbar and arm bar. I had to maneuver the arm and leg every which way to get it to fit. Eventually it ended up going in; could not tell you what I did to force it to fit. It was like little effort did it over my weak force! I hope you ae able to get it to work. I am on the elliptical as I write this and it is an amazing pice of equipment. Hey Donna; I had trouble putting one of the bolts through one of the holes where the arm meets the foot pipe. I got stuck on that one part for about 30 minutes to an hour. It was like the holes were not synced when they were cut. It took some moving around and a few grey hairs later voila! I had my issue on the "L" footbar and arm bar. I had to maneuver the arm and leg every which way to get it to fit. Eventually it ended up going in; could not tell you what I did to force it to fit. It was like little effort did it over my weak force! I hope you ae able to get it to work. I am on... » Read More Hey Donna; I had trouble putting one of the bolts through one of the holes where the arm meets the foot pipe. I got stuck on that one part for about 30 minutes to an hour. It was like the holes were not synced when they were cut. It took some moving around and a few grey hairs later voila! I had my issue on the "L" footbar and arm bar. I had to maneuver the arm and leg every which way to get it to fit. Eventually it ended up going in; could not tell you what I did to force it to fit. It was like little effort did it over my weak force! I hope you ae able to get it to work. I am on the elliptical as I write this and it is an amazing pice of equipment. « Show Less
577398
Make sure that all bolts are in place and hand tight. This will prevent you from "forcing" or "mis-threading" any bolts. Then using the proper size wrench (not an adjustable, since they tend to "round off" the bolt corners) TIGHTEN as tight as you can. All the slack will then be gone. Finally, make sure you are putting the correct length of bolt in each location. Some are longer because they must go through several pieces.
983743
I had the same issue and you have to order the mounting brackets seperately. I went with the bigger of the two sizes.
1775202
I am having the same problem! I have adjusted the screw and still no luck. I am at the point of getting rid of it and buying a new one. Very disappointing, especially considering how expensive they are. Wish I could be more help
737790
Just drill new holes or expand the existing ones. I had a similar problem. It takes about two minutes with a drill and proper bit. Save yourself the money. Good luck. This was a good quality product if you decide to buy it. Mine is mounted in a way I cannot measure, sorry.
1535243
I had the same problem. My solution was my local Homedepot (or any hardware store) and purchased 1/4 thread rod and a union ( joins 2 threaded rods), cut it to fit and works great. Just take one of your end pieces with you and explain to an associate you dilemma and they will gladly set you up.
652440
I had the same problem. It is because it is not very long. I suggest you drill a half inch hole fore or aft of the pin going completely through and install a bolt and nut. That will take out any looseness and be very secure.
1305528
It just sits in and then you tighten the screws ,,,maybe try tightening it more of maybe yours is defective. We didn't have any difficulty with ours.
1297600
do you have the bolt threads turned up? The bracket goes down first the the toilet hinges go on top then the bolts go in to hold all together. you must do this with the toilet seat closed. I hope this helps.
1049010
No ma'am. I accidentally made the same mistake. I had to fabricate some steel flat 4" bars to bolt it in the middle. They aren't long enough.
1546653
the back of mine is very easy to unscrew. maybe yours was cross threaded. return it