I am having tremendous difficulty getting the collar strap into the small slips on the unit. Anyone else have this problem and found a solution?
1386836
Yes, I had the same problem with the little dog. Eventually just put a piece of Velcro to keep in place.
988449
This may be a dumb question but did you check to be sure that the batteries are in correctly? I replaced them once but had the positive/negative connection wrong. You may also need to try re-syncing the remote to the collar. Hope this helps.
265295
I know it is a little harder to do but you need to load the strap through the bottom of the buckle. While depressing the thumb tab you have to thread the strap from the middle on the bottom to the outside. That will take care of any slipping problems. I have a 400+ lb. friend that works out with me and never has a problem at all with them.
2221582
Julie, we found the same thing with our collars. Didn't take us long to learn that you have to sync the collars every time they are charged. Not sure why they are designed that way but it wasn't a real big deal to us.
679340
Charlene, I just saw this today. I apologize for the delay. If you don't mind waiting another day, I will check tonight to see how small these collars can be adjusted, and I will let you know. I am still at work right now. My dogs are considerably bigger than a min pin and the adjustment is as large as it goes. I will let you know how small it will go.
2001812
We are sorry to hear you are having this trouble, and can understand how frustrating this must be! The collars should hold the correction setting. Please know that this product is backed by a 1 year warranty, and we would be happy to help offer troubleshooting and replacement assistance. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9am-5pm EST.
846800
There is a loop that goes into the strap opening. Open the loop so it looks like an O. Slip the bottom into the opening for the strap.Now grab the sides of the loop and push in until the opposite side of the O slips in. Shake the strap a little and it should not be in fully
1954802
There are a couple of screws that hold the cover on to the collar. Just loosen them and the cover should pop right off!
1312958
Buy a stainless tag and secure it on a collar that doesn't hang loosely on the dog's neck. It sounds like the collar you're using is too loose
30828
Sorry to hear that. I haven't had that issue with mine. The way I set the chest strap on my GS, is loose enough that you can run 1 but no more than 2 fingers under it, there will be some slack, however, I don't think is that significant; the other 2 abdomen straps w/buckle, loose enough so you can run 1 finger under them. I hope this helps.
607711
I found the same problem...takes two men and a small dog to hook the things. I hooked them BEFORE I put the thing on. Took a lot of effort but got it on....it felt like I was in a straight jacket. I think the Med/Large is just to small. They should increase the length of the velcro tabs and put some thumb hooks or something you can get a hold on the tabs better.
1593564
I have had no problems w/straps slipping. The only time I have slipping, is when I use my rashgard shirt underneath my suit. SRC
1079290
I would call them. I have seen reviews saying their customer service is good. They will want to help. Our collar is still charging for us. It is almost 8 months old.
1832218
Try loosening the screws that hold the sheath to the belt loop. That was a problem mine had too. Almost to much retention.
1310997
Hi Dave, We initially had the same problem... those poor little feet. However, if you look at page 10 of the Owner's Manual the instructions (and diagrams) state "Pull on small loop until the sewn end of the loop passes through the adjustment buckle. Continue to pull out the small loop until the strap is the proper length". We fiddled around with this for a while until we figured out how it worked. I was a bit confusing to say the least! Our 5 month old absolutely loves this toy now. Hope this helps. Lynn
37881
I had to remove several links, the issue really is the weight of the collar. I believe the weight of the collar causes it to slip and not stay in place.
849109
I had the same problem, I get it to where I needed it and wrapped black electrical tape tightly around it twice to keep it in place. It's a little hacky to have to do it like that, but it is a pretty inexpensive collar so we shouldn't expect the world. And if you do it neatly it blends in with the black of the buckle and it isn't even noticeable to anyone else. Also you can expect to get about 5 solid months out of the battery. I'm going on 6 months and its about half the original brightness. Not bad really.