Shouldn't there be a light underneath when scanning like a copier has? Every thing seems to be working, the calibration was fine. Scans are black.
1378804
I've got the problem, too. Used to scan fine....never paid attention to if there was a light..but the scan now is severely distorted. Did you ever find the answer to this?
1357377
Talk the cartage out " black & color " and reinstall again and see if the ink levels are displayed and where the levels are shown . Make sure that the printer window is set on photo print / copy's in color not black n white . I am not fully educated on this printer , check the instructions to make sure you / me are doing it correctly. I hope this helps ..
390825
Hello, I have not yet had the chance to scan any color pieces - I've scanned only bw so far - and I had to make color corrections in photoshop. I've had epson scanners in the past (not this expensive though), and I've always had to make color adjustments.
1092555
Could be a couple of things. I'd suggest going into Printer Maintenance (in the HP software - printer) and do a clean-print-head. If that does not do it I'd try align-print-head. Most likely it just needs to go through one or both of these ink cartridge head calibrations. Hope that helps.
1125434
When your pop-up screen for printing, their is a box you will check for black. Your copier will then print in black only.
849307
My printer has lights above the empty cartridge, if it's new there should be an order listed in your directions. And it should also tell you on the printer, or at least mine does. Are you sure your printer takes a grey cartridge? Not all do.
2276317
The scanner comes with a cleaning pad. You might have dust on the scanner. Try using that. If that don't work I'd reinstall the scanner to your computer or you would h aft to contact newsman for service assistance. But cleaning it would be your best bet to start with
942370
Like the others indicated, there is a delay when you first apply power to it and it's dark enough for it to switch on. Put a piece of black tape over the photo cell, turn on the light switch, and wait a few minutes. If it doesn't go on, you could remove it and test it with an ohmmeter. With the black tape over the photo cell, the meter should read close to zero. With the tape removed, the meter should show a high resistance.
373581
Sounds like it may be defective, mine has a faint light when it is working. Check to see if files are transferring.
981177
I have several scanners, but from what I remember about this particular one, I don't believe so. The one that I do have that says it does negatives makes the picture a very odd color. Sorry I can't be of more help.
1406501
I am satisfied with the scanning, although I do not scan a great deal. The quality, color and clarity seem fine to me. I have not been able to scan over the network, I have to be direct connect (USB) to get it to work. I am sure there is a fix for this but I have a small network and it is not an issue, otherwise I would have figured it out by now. Hope this helps.
1406506
The scanning worked initially, but there has been some kind of communication breakdown between the printer and the computer. Haven't figured it out yet. Otherwise the scanning, when it worked was acceptable. I am not computer savvy and could only do one page at a time. It is not user friendly, but it probably just needs someone with a knowledge of these kinds of tools.
292482
You will need to clean (wipe with soft, micro dry cloth) the glass on bottom of unit where scanning bulb is located. Do this frequently because a few small dust particles are on the glass. When the scanner moves across the image/page you are scanning this reads on your scan as a streak. Very simple to resolve, but it has to be checked on your PC to actually see if you are having problems. Sometimes the speck of dust cannot readily be seen. Just be diligent about cleaning the glass. T. Eason
1993035
Can you see the red laser lights when it tries to scan? If not then make sure that the USB port works. You can try it on a different computer. If you see the laser light, try a different barcode. It can have problems with very reflective surfaces such as plastics, por it works flawlesly on matte surfaces such as cardboard or paper.
1528570
I received this machine for Christmas and I am having the same problem. I even exchanged the original HP 6310 that I got thinking that it was broken, and the new machine is doing the same thing with images scanned through the autoloader. Have you contacted HP regarding this? I tried and they told me to try cleaning my scanner (which is brand new). I think I'll probably return it.
590576
Didn't notice any back light. I believe it's just black numbers against grey screen.
506058
Hi Jay, I have to say I'm puzzled as that is not what I experienced when I have scan negatives. You are not scanning slides are you? I have tried that. I'm sorry if I am not much of a help.