how do you get the steam and vacuum to work at the same time. They work separately but not together. Help! This is the symphony model.
1381319
I am not sure of the symphony model. My experience with the machine was terrible - in a span of 6 months we burnt through 4. Bad manufacturing, I would not recommend anyone buys this stuff!
606581
My previous experience with steaming horizontally is that the hose will kink, sputter & slow down the steaming process. I've then held the hose vertically for it to clear & continued on. I think this is pretty much a universal problem with all steamers.Steaming vertically will be your best option.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(
57301
It is possible to get them to work at the same time but only by very careful adjustment with the selection valve, the water flow from each will be low. I don't think it was designed to work that way.
1410863
I wish I could answer because ours doesn't put out steam either and we only used it about 6 times. No warranty left so no repair or replacement. we're going to try to sell it at a yard sale as a vacuum only.
1633189
Haven't encountered this problem. Our vacuum is working just fine. Might want to try cust. support.
763101
When you pump (push in and pull out) the handle, it should steam. If it doesn't, then it's not working correctly.
1061316
I'm having the same problem . Don't know why . Just bought last year. Not happy with product, seems like the hose isn't long enough. Tried with regular vacuum hose and it worked a lot better but not great . Found it easier to just do it the old fashion way.
1327589
Sorry, I have the same answer as many other victims. My steamer didn't work and both lights were on. The head of the steamer would get hot but no steam. If it's been less than a year, you can contact Conair to replace the item but you will have to pay for shipping. Unfortunately, if you read some of the reviews here, that sounds like a waste of money too. I had to throw mine away.
1489141
I'm dissapointed. The steamer I bought cannot work absoultly. Steam cannot come out. Since it is not expensive and it is too trouble to return or exchange, I don't want to pay attention to it anymore.
428778
I've had the same issue! I had the machine only 2 months before the steamer wand stopped working. I was worried this could happen so have been very careful to make sure I clean the machine while it's still hot to avoid any clogging. I even ran the machine several times with just hot water and I still can't get it to work. It has been out of commission for 3 months now.
957514
My suggestion is that you check the seal on the lid and make sure that you are seating and locking the lid on properly. As far as the steam making a mess---you are probably not letting the pot cool down enough before you release the pressure. Please, read the book!
243709
I had the same thing happen. I ended up plugging it in to a different outlet and then it worked just fine, but I did have to set the vacuuming schedule back up. Originally I thought it was the outlet, but had it checked out and it was working fine. Italy be worth a try for you.
1225169
Pull water container and insert back. Sometimes that does not fit properly and does not produce steam. Use only filtered water. My is perfectly working so far.. Call Black and Decker for trobleshhot your problem...Good luck
962287
They sent me a "refurbished" machine originally, when I complained they sent a second one. The trigger for the steam blast broke on the first use, so now it super steams all the time. They both still work after a few weeks, but they are cheap-ish and your expectations should be low-ish. OK, I guess.
1554854
what is it that does not work on your steam vacuums? It is very hard to help with an answer to your question when I do not know what is wrong. Have you tried contacting the company. Webb site http://www.sharkclean.com/cgi-bin/livew/site.w?location=mcopy.w&mcopy;=customerSupport&target;=main&frames;=no&sponsor;=000006. Phone number 1-800-798-7398 Mon-Sat 7am-11pm Sunday 9am-8pm. Make sure to have your model number when you call. I hope this helps.
1082265
You need to make sure the air slit is not wet at all.. if it has any moisture in it the steam won't come out of the top.. the slit is different than where the steam comes out of, its under the top and on a side. Wipe it really well and assemble and try again.