Problem with slow Pur filters: Is anyone else having problems with the new pur stage 2 filters?
1389581
I've been using the Pur 2 stage filter for about 2 years. For the first year or so the filters worked great. I'm the only person drinking the water, and one filter would last me 2 or 3 months. But the previous 3 or 4 filters I've used only work right for 2 or 3 weeks. After that some water will pass through the filter-- very very slowly --and half or more just stays in the top part of the pitcher without going through the filter at all. For, like, DAYS. I've shaken and soaked, and reseated, and everything I can think of, but once my filters stop working, they've stopped working for good. I use only city water in my pitcher, and my city's water is consistently very highly rated for cleanliness, so I know that the problem is not caused by my water. My last filter has now stopped working, and I'll probably have to move to some other filtering system, which really annoys me off because Pur 2-stage water tastes great, and I love the design of the pitcher. So now my nice plastic pitcher will go in the recycling bin and I'll have to spend more money on some other product, all because P&G can't get their act together. I'm really angry. All the P&G people have to do is go to Amazon.com and read this thread to know that there's something wrong with the filter's manufacturing process. There are too many of us having this problem for it to be otherwise. The least P&G could do is admit to us, their loyal customers, that they recognize the issue and are working on it, and then I'd hang in there with them while they work it out. If I had a video recorder, I'd put up a rant about this on YouTube.
34293
No- make sure the filter is in correctly. That caused problems with mine too!
1729516
Happened to me. I removed and reinserted the filter a dozen times. No luck. Ended up returning it. I recommend the Pur brand.
90664
Had no problems with mine. You may not have twisted the filters back into their fully seated positions.
567863
Sorry; I have no suggestions. I have not experienced that problem with my Purifier.
413792
My filter clicks as well. I haven't investigated any further. On the bright side, the clicking does eventually stop when the reserve tank is completely filled. I attribute the noise to the attached pump that accelerates the filter rate. Would love to achieve the same rate silently though!
2064420
I haven't experienced this problem yet...be sure to rinse the filter as instructed prior to placing it in place; and be sure you haven't installed it backwards...not much help--I know, but all I can think of.
2032863
Check the O-ring. Also watch for cracks in the "U" tube along the seam as it will suck air and cause the GPH to go way down. Mine started to suck air along the seam shortly after getting it. I contacted AquaClear and they wanted me to purchase a new one even though it was less than 3 months old and still under warranty. Terrible customer support. I avoid AquaClear (and all Hagen) products like the plague now. Both my 30 and 70 models have the same issue and now sit in the very box they came in.... sadly I purchased nearly $200 in filter supplies/media for these as well. I just cut the stuff open and use it in my new filters. Return it if you can.
365145
This will happen with virtually any filter medium, for a little while, whenever you first add the new filter substrate.....You can reduce {but not eliminate}this effect , by rinsing the filter media prior to installation....
1875460
No mine has worked fine since I bought it in 2013. I use it almost everyday.Perhaps the front where filters go isn't closed properly or its unbalanced.
93529
I have had the same issue. I contacted PUR customer service and they said to run water through the filter before using it. They stated that during packing and shipping the charcoal can cause dust sediment. Since then I have not had any issues using the filters. I to have a Keurig and have not had an issue with clogging since then.
791595
The filters are slow filtering. I think most of them are. I try to think to replace the water in the pitcher when I'm not busy. I think they do a good job.
1542119
When the filter gets old it will slow down, using a new filter will fix the problem.
1497555
I have not changed the filter in my units yet. I have cleaned them, meaning I have knocked the dust off them. But I have not replaced them. There is a small somewhat fragile one in there that you want to be careful with as I guess there is no replacement. The other is larger, maybe paper although I don't remember for sure. This is the one I have knocked the dust off.
1139048
Hi,I used my first pure filter and in about two weeks it was super slow..it started out fine AND THEN IT TOOK FOREVER..I DONT KNOW IF I SHOULD EVEN BOTHER PURCHASING MORE NOW THAT I READ YOUR REVIEW..IM GONNA CALL CUSTOMER SERVICE.
64539
I contacted Pur & they told me that after the light turns red (about 30 days) to watch the water flow from the filter & change filter when it starts to be a small stream. If your light truly IS NOT WORKING then contact Pur via their web site since this seems like a manufacturing problem.
90662
A lot of people have reported problems with slow or no flow. Nobody seems to know what causes it or how to fix it. It just happened to my set. We went on vacation. The filters worked before we left, no flow when we returned. Amazon has a no-return policy after 30 days, so I guess we're screwed. Read the 1-star reviews.