What is the warranty on this? Also does anyone know how long these machines last? The Neato versions don't seem to last a year. Any suggestions?
1392719
One year on parts and labor from the manufacturer. I have had the pool cleaner, scooba and roomba and all have lasted well over 5 years. Need to change brushes and filters on roomba on regular basis
1392720
My first one lasted 7 or 8 years. Occasionally, the brushes would stop working and I'd have to replace that part, but it was in the $50 range. This time the "cliff sensor" broke and although it is replaceable, I thought it was time for a new machine. I used the "old" one every day, sometimes twice, and it served me faithfully. I still have it and one day I will replace the sensor chip. Meanwhile, the new one keeps me smiling.
1392721
We don't use ours much because as a stay at home mom I prefer do it myself than to listen to it. It is a little noisy. Not a problem for people who leave the house while the machine works. We have had it two years and it still works fine. We both wish we had it when we were single in an apartment. We use it to sweep the kitchen when we are in a hurry. It does that well.
1392722
I'm not really qualified to answer your questions; however the first Roomba that I had lasted probably 3 years. It got to where it would not move across the floor but I think if I had replaced the battery it would have run. However I received the new improved model for Christmas so I did not purchase a battery for the original one. I have been very happy so far with both Roombas but I have only had this last one 6 months. Wouldn't be without one since I love the fact that it goes under furniture.
1374500
Mine has been working for 14 months for a family of four and we haven't purchased laundry detergent in all that time. Purchased the High Efficiency version - ran it for a standard washer for about 4 months and then replaced the washer with a high efficiency 10 months ago. Because it generates the gases when it runs, I see no reason why it won't last for a long time.
1684523
Neato gets caught up in large fringes and will also bump off high rug-edges as if it were an obstacle. Still, it does very well compared to my two Roombas. Neato get's itself into cords and climbs sloped lamp bases but lifts itself up like a turtle on legs, shakes, turns, and lifts itself free. Amazing how it's able to get itself out of almost everything I've seen it get into. As for fringes, I've learned to either tuck them under during cleaning, or trim them down to 3 inches or so.
2082281
There's a lot of factors to consider. Roomba does a pretty good job of getting into corners because it has a side brush. Roomba is also much more tenacious, to a point where it's just brutal on your walls, furniture and carpet. Cleaning the sidebrush can be a pain when hair gets wrapped around it. You need to remove a screw and pop the brush off, then tweeze out the hair. Roomba will also clean for much longer than is necessary; going over the same areas repeatedly. I find this to be extremely annoying personally. Neato doesn't have a sidebrush. I thought this would be a major shortcoming of the Neato, but it turns out it's not been an issue at all. The laser guidance allows the Neato to get right up close to walls and corners. It's crazy; beyond anything I ever expected of a robot vac. Neato cleans more methodically and it has a much stronger suction so it does a good job of not missing any spots without having to use a brute force approach like Roomba. If you want the best robot vac on the market then get the Neato. The biggest negative for Neato right now is the price.
1986245
I have three of these units. They run 24/7. I recently had one get noisy and quit working. I have looked inside and I don't believe there is anyway to fix the problem you have. Beyond working with the control pad I wouldn't advise doing anything beyond that if it is under the warranty. I believe the warranty is either 2 or 5 years. I don't have that info out at present. I called the number for service, the call taker wanted the number stamped into the plug on the unit, verified it was under warranty. I still had a box, boxed the unit up and sent it off. It cost me $49 to send it UPS but I got a brand new unit, new filters and all within a few days. For me, the shipping cost was worth it. I got a brand new unit for one I had had for a year or more as I recall.
1944799
Check for a warranty, if you would be organized enough to claim on it. FWIW, we had extremely good service out of the ones we bought years and years ago. Not sure if manufacturing has changed. My child was a toddler when we bought them, and he's almost out of the teen years old now. A few times through all those years, we've noticed a few bugs and unplugged it and plugged it in and it's started working again; or plugged it in for a couple of weeks in a different area of this house when I started seeing a few bugs in far flung areas. (My limit is 3 bugs before I react.) We JUST ordered a replacement for one unit. I started seeing a few bugs this Summer. The lights on the unit were not acting as they had in the past. (There's a pattern to the lights if you watch it.) This time, unplugging it did not reset it -- not sure if it finally failed or if that unit got hit by lightning. This time, the electronics guy here said it had really failed. Of course, with any electronics, no telling if the newer made units are manufactured elsewhere or with different components. So I can't predict quality of the newer units. It's worth a try imo because two of these units have kept my large house bug-free (other than spiders in the ceiling and ants coming in the back door), never sprayed any insecticides, for... 16 - 18 yrs? I hope the new units give as good service! (Said engineer is going to open the failed unit up and see if it's simply a capacitor or something repairable when he gets time. Just curiosity. The schematics are available online now if you search for the patent. But we just went ahead and bought a new unit. )
897009
How frustrating is that? Hi, I am Plant Lover. You can see my post above. Exactly 14 months and mine died also. NOBODY can tell me this is a coincidence! I loved that dictionary too but it is not worth the price if it is going to break in 14 months, and I won't give in to them and pay 49.00 to service it OR buy another for that cost!
2210975
Dear S. Smith, This is my second Dyson Vacuum Cleaner, and I can tell you personally that Dyson stands by their products 100% for 5 full years. All you need to do when you purchase your Dyson, is register your serial number on line at the Dyson website. (All this information is included with your purchase.) Should anything not work or break with regular use, Dyson pays for all parts and labor and even a replacement if they need to, at their expense for 5 full years to the original owner. Buying a Dyson is actually buying peace of mind for half a decade, and that's why this is my second Dyson- my first one lasted 9 years. Dyson makes great vacuum cleaners with a great warranty, and that's why they are worth the higher price than other vacuums. I hope this answers your question. All The Best To you, Maren
926930
I forgot about the warranty period, might want to check the vendor. But I didn't count the warranty by the time of purchase. It looks to me like a "hit or miss" thing. If it works, everything will be rosy, if not ask for a refund. At least mine is still working after a year. Good luck!
104297
It was pretty good for the first three years, then it started having some problems. They did cover the replacement parts and costs but you will need to contact them. It is a good machine and is very heavy. Make sure you put it where you will not need to move it. Hope this helps!
2070615
We have this machine for a short while but my girl is very happy with it.I don't know about the warranty,I would have to ask her.
1127612
I have 2 cats (1 long haired) a wife and 2 daughters and haven't cleaned the "brushes" on the Neato ever...had it for 10 months so far.
1128162
I have the neato 21 and multiple roombas. I have a slight preference for the roomba with the old style brush on hardwood. If the unit is expected to go in and out of many rooms, I would choose the Neato for navigation. I think the lower priced roombas are a good first purchase. The best robotic vacuum is the one that will work for many months without breaking. Cleaning differences are not of of great significance.
1213266
Nothing as others have said. I spent over 3 hours today talking to Neato's customer service about my XV-12 that is dead after 6 months for them to offer me this one to say, "there is no difference in the cleaning other than the color". Not sure if I trust this company.
401017
My Neato Robotics is dead after 8 months of light use, about once per week. The laser sensors stopped spinning with the error "Please clear my path, My vision was blocked. Please press OK(3000)". It seems to be a very common issue - just google on that error. Neato refused to honor the warranty, because it was used outside the US (Australia). A total waste of money.
2111332
We loved this machine. Warranty terms often time change, so I would contact the manufacturer or speak with someone that sells it locally.
118737
How long is the warranty? Also very much want to understand the ozone feature as more dusting is not what I need.