It is broken. How does the 10 year warranty work?
1370815
I am not sure. Mine broke also. I tried to get in touch with the company and had zero response. I ended up buying an Xcto School Pro. I had one previously and it lasted several years through student use. I had purchased this one because it said it had a 10 year warranty and it was cheaper at the time, but it certainly didn't help.
1370816
I would like to know that, too. Mine has started making a noise and I don't think it last ten years.
1370817
It is a good gadget, mine is still working. Make sure you remove the shavings on time and regularly clean the cutter gently, can use an old toothbrush.
1187345
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request). Good luck,
1961531
Call amazon they send new one . Like they send me when mine was broken Thanks amazon .
451835
I don't know how the warranty works. I got mine and it works great. I have had no issues with it. So far a great buy for the money.
1608008
No warranty you might have 10 days for return i am not sure without reading the info but i have not had a problem with mine
1817340
You probably need to ask the manufacturer or Amazon. I think it was a one year warranty.
2214664
It is a standard parts and labor warranty, you must send the unit back to an authorized repair shop or to Behringer. I thought mine was a 1 year warranty. These units are so inexpensive that sending it away to be fixed would be a poor use of resources. Not to mention it being gone for a long time. Now, if you purchase it at a retail outlet they may have a different arrangement. I bought mine through Amazon. Mine is still working fine.
1561177
FYI they received it, said they will not (not cannot) repair it and offered to replace. Even with a new unit the best they can do is a 30 day warranty!!!I just got the original unit back as I will have a go soldering it up myselfAfter all this hassle I dont recommend buying this when they cant even honour their own warranty
1012329
In theory it would have to work, so I am thinking it could be damaged. Try it with a PC and if it doesn't work either ask for a new one during the warranty period.
2062503
There is a 10 year limited warranty to be free of defects. There is more information on their website about the warranty.
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
1078571
It's a year. When mine broke, I called their customer service and they offered to have it fixed but the place was about 4 hours away. I called them back and they just had me mail it in to exchange it for a new one. I had to pay shipping there, but they sent me a brand new one in about 2 weeks.
2197483
The 10 year warranty makes it much better and yes they do honor the warranty. I was sent a replacement when my failed.
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
296336
There is a limited 10 year warranty. It is warranted to be free from defects in material and workmanship for 10 years from the date of original purchase.
107197
You can call their 800 support number. If it is in warranty, they will send you one for free.
1290431
We sent in our money to cover the 10 year warranty, and received a certificate for a 5 year warranty. We have spent the last 4 months trying to get them to straighten it out with no success.