My basket assembly came detached from the tube base. Is this the way it's supposed to come or is it broken?
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.
1072821
After you remove the thin metal disk with the gasket around it to reveal the basket thing you speak of, pull that basket thing off. You should see a nut attached to the thinga-ma-jiggy that your pressure release valve sits on. If it sounds like marbles in there, it may be that the nut is not properly tightened. Mine was finger tight, just checked it now. See if that's the problem.... hopefully it is...tighten up the nut, then just pop that basket back on.
1008104
Mine is still intact. Review them from the site you purchased from (if possible) and see if they respond to your satisfaction. If no shaft can be found, chalk it up as a loss and purchase from a more reputable store.
2068383
I've had several of these type of makers. I've never had a problem removing the basket. I usually wait til it is cool and use my finger. Are you perhaps asking about the gasket?
1056043
I think you may have put it together wrong. The spring does not go in the tube, it is on the outside. I ran into this same problem then realized that I had things a little backward. The instructions leave something to be desired, but if you study the picture on the box, it will be clear.
2232522
When I received ours, one wheel was broken and in pieces in the box. It must have happened during shipping. The response I got was that I had to return the ottoman and get a replacement because Amazon cannot get parts. Thank goodness we hadn't yet thrown away the box. Maybe you can contact the manufacturer....
183075
Mine looked like that too, which I didn't mind...however, the top basket broke after only a few uses. I only had bananas in it. It was also crooked.
1076766
If neither of the other answers here works, you might have bent the top tubes. That happened to me and one actually BROKE. Don't try to get the manufacturer to make good on his warranty. He'll tell you that you used it wrong and it is not defective (see my other review: http://www.amazon.com/review/R2217KI7AHEUHY/ref=cm_cr_pr_viewpnt#R2217KI7AHEUHY)
1265403
The basket insert is flat on the bottom. If it is bent, perhaps you should contact the manufacturer.
1428962
It's like a bike...assembles the same way. Do you have a bike shop near you. They could help you in minutes. My son had to do it as I was lost. Or like others have said...try utube.
2280167
I sent it back due to design flaws. It wasn't safe. The two rear wheels needed to be set back more. As it was the front wheel came off the ground when you tried to walk with it and there was no support. I think I remember that the basket has to come off and the axle bends forward and the two sides come together.
2271856
I gues that would be fine. I never had that issue and have never taken it apart. Maybe get a hold of were you purchased it and question them on you repairing or them sending a new one to you.
1028266
Same thing happened to me. I just started to take it apart to clean it then the bottom part released. Hope this helps
120306
Be sure the holes line up at the top. I had the same problem at first, when I put it together, it wouldn't raise. The inside spun but wouldn't raise, if that's correct, there might be an issue inside the tubing (is my guess). I would contact them direct if it isn't the lining up of the holes.
1109626
Do Not remove screws! push down on one side while workin fingers under lip of other side f basket. work your way around lip til it pops out. It snaps back into place.
765401
Mine was broken too. Would like to have it fixed. One bracket is all I need.
532685
I have the same basket and the handle is removable. If you apply some pressure to the basket, it will deform and voila! The end of the handle can be popped out of its little sock.