Has anyone had the receiver fixed (HDMI board replacement) and has it been trouble-free since?
1369551
Onkyo has a repair program in place for this issue that goes beyond the normal warranty period (until December 31, 2018, per Onkyo). I just found out about it on the AVS forums. I've just submitted my request for repair, and am awaiting the packaging which includes a prepaid shipping label. I'll update this once I have received my repaired unit. Here is the link for the repair program: https://repair.onkyousa.com/na/
1369552
http://www.amazon.com/gp/cdp/member-reviews/A3JALOUZKS6MI8/ref=ya_26?ie=UTF8&sort;_by=MostRecentReviewAfter a horrible repair experience, and purchasing a replacement receiver (because I figured I'm never getting the thing back), I did finally receive a repaired TX-NR609. I think it came down to the same issue everyone else has seen with this HDMI board. After getting it home, I plugged it in a bit to test it, and it worked fine, but I haven't had it hooked up, since I had already purchased upgraded replacement receiver. I plan on selling the TX-NR609 to a friend for fairly cheap.If you have it repaired, good luck finding a reputable authorized repair location, and I hope it doesn't take the ridiculously long time it took for mine. http://www.amazon.com/gp/cdp/member-reviews/A3JALOUZKS6MI8/ref=ya_26?ie=UTF8&sort;_by=MostRecentReviewAfter a horrible repair experience, and purchasing a replacement receiver (because I figured I'm never getting the thing back), I did finally receive a repaired TX-NR609. I think it came down to the same issue everyone else has seen with this HDMI board. After getting it home, I plugged it in a bit to test it, and it worked fine, but I haven't had it hooked up,... » Read More http://www.amazon.com/gp/cdp/member-reviews/A3JALOUZKS6MI8/ref=ya_26?ie=UTF8&sort;_by=MostRecentReviewAfter a horrible repair experience, and purchasing a replacement receiver (because I figured I'm never getting the thing back), I did finally receive a repaired TX-NR609. I think it came down to the same issue everyone else has seen with this HDMI board. After getting it home, I plugged it in a bit to test it, and it worked fine, but I haven't had it hooked up, since I had already purchased upgraded replacement receiver. I plan on selling the TX-NR609 to a friend for fairly cheap.If you have it repaired, good luck finding a reputable authorized repair location, and I hope it doesn't take the ridiculously long time it took for mine. « Show Less
1369553
I personally have not needed to have anything replaced on mine and I have had it over a year. My HDMI inputs and outputs are all working fine and the HDMI passthrough so I can use just my TV speakers if needed while streaming movies is working just fine as well.
1369554
I purchased mine in April, 2011 and it functioned flawlessly until earlier this month. After a few days of intermittent popping sounds from the speakers it stopped outputting sound. I contacted Onkyo and they authorized an out of warranty repair which took two weeks from the time I shipped it to ABL Electronics until it arrived back the last week. Works like new again. I suppose time will tell but I'm happy with Onkyo's handling of the situtation.
1369555
No...I figure generally that if it is not worth the trouble. I bought mine new from a third party link on Amazon and found out later that the warranty was void because of this. Mine lasted a little over a month new, so I do not expect a repair to last much longer. Good question though. I would love to hear about a positive repair experience...it may change my opinion. Good Luck.
1369556
I had this HDMI Board issue, everyone else talks about. Onkyo Stepped up and paid for the shipping to have it sent back, and fixed it. Its been working great since i got it back. Early Last year. Time Indeed will tell if it continues to do so. All has been well so far.
1369557
I have not had this done to mine and I have not heard of anyone else having this issue.
1369558
Mine failed today. I found out Onkyo has issued a recall for loss of audio. They are giving me the option to have it repaired or a $125 rebate towards a new receiver. Going to get it repaired and be done with Onkyo if it fails again. This was my 2nd Onkyo receiver and both of them had issues with the HDMI board.
1369559
Failed twice. Once six months after purchase- replaced board, failed again six months afterward. Haven't sent it back yet- family member wants it replaced with a different brand/model AVR.
1329290
I haven't had any trouble with the receiver passing a 3D signal thru to my displays. Denon gives you an option to purchase additional warranty time beyond the initial 2 yr period. Instructions to do so are included in the box.
1804455
I had a similar issue and eMailed ONKYO support with an explanation and request for an out of warranty repair. They approved my request because the problem was a bad HDMI board, which is a known issue. Good Luck.
373485
i took it to the geek squad at best buy (in london uk) and they fixed it w/ no problem, it SHOULD be an easy thing to do, but obviously it is not, it's a bit tricky, i would take it somewhere RELIABLE and have them do it, should not cost that much
1223150
The HDMI on my 515 does drop out and it has all the updates . The only option is to unplug it and setup again . Pain in the A** . I got it on 1/7/13 from Amazon for $295 . If it keeps doing this , it is going back . On the up side it sounds good and works ok to this homeowner . All the problems listed about this unit are true but if you get one that works it is great . I bought it knowing about the issues and am not ready to send it back YET .
1418368
Sorry to say but it's time to look elsewhere than Onkyo, hdmi failure across the board, still no acknowledgement of the problem, this product is just as prone to failure as the lower end models, myself and Onkyo have parted ways am now running an Sc-79 and couldn't be happier
2016410
Hey, I had the same problem with an LN55C650 and even with a new panel it did it. So the tech got on the phone and called and was told about the service bulletin and cut jumper number p854 on the 55" and that fixed it. So the new panel came back out but I got my tv fixed. Yay!!!
2175289
I've had this receiver for about two weeks and never heard of this. It is most likely an isolated incident as I have not heard any problems like this on other forums.
943820
I didnt have an issue with mine. You have it the receiver to automatically detect and send audio? Maybe try a different HDMI?
2161359
Yes and I had to use it so I tested the system :-} I actually really like this receiver but I was having some issues with it. I was too busy to deal with it within Amazons return policy window and ultimately got an RMA from HK. I shipped my old unit back and they gave me a brand new unit in exchange.
943822
I didnt have an issue with mine.You have it the receiver to automatically detect and send audio?Maybe try a different HDMI?
92037
I had the same issue with a Panasonic TV ST series, the TV kept saying that there is no signal every time the receiver changed the sound mode or something. it got fixed by setting the right label for the HDMI port being used. It wasn't set to "Receiver" and as soon as I changed it, the cut outs stopped.
2117286
Call hunter and tell them the problem and they will send you a new receiver at no cost to you. You will have to install the new receiver, but it will take care of the problem.
622676
I have had this unit for several months now. Running hdmi through the receiver to a Sony smart tv. No issues at all.
2251620
I wish I could help you but my receiver did not work long enough to answer that question. I was never able to get help for Onkyo or Amazon to get it fixed. It's been setting in my supply room over a year.
1554121
I haven't had a single HDMI issue yet and I've had mine for over a month now. I have a Sony bluray player, a PS4, a Roku 3 and an Amazon Fire TV hooked up to the receiver. The receiver is awesome, I love it. I usually go with Onkyo receivers, but wanted to give this one a try and I'm glad that I did.
2201943
I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product again, partly due to their poor customer service. I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product... » Read More I had one, the hdmi board failed the first time we used it. Extremely difficult to get responses from customer service. Finally sent me to a repair center, tried to tell me it was my fault, that I probably did something to it. I had to pay the labor to replace the part. Took 3 month's to receive a new board. The new board lasted less than 1 year before failure of the same part. Out of 1 year Onkyo warranty, even though it was defective to start so they wouldn't replace the part for free. It's a lemon, read the message boards for nothing but complaints!!!!! I would never buy a Onkyo product again, partly due to their poor customer service. « Show Less