I BOUGHT THIS UNIT. Battery in pics has white side(extended run). Battery I got was red(1.5ah). WHY the ILLEGAL switch????
1396112
Good question. You should probably ask Amazon. Also, if it is different from the description, you can return it to Amazon no charge.
497298
I agree with the first two answers; if you are sure the battery is fresh ( confirm with meter or another light), the polarity is correct, and the cap is tight, then you probably were one of the few to get a defective one. The switch, a solder connection, or the LED/driver assembly could be bad.
619789
Wow, that's a new one! I have purchased and installed half a dozen non-OEM batteries over the past 5 years, and never had a problem with rejection by the hardware. Call the computer manufacturer, and if they admit to this foolishness, please post it here, because I NEVER want to own that brand!
1659996
The power light on the right side of the unit "should" indicate the battery status of the unit, not the battery being tested. So, here's a thought, try putting "fresh" batteries in the unit, then run your test again.
1380331
You should contact the seller. The seller I purchased from actually affixed a 1 yr warranty - call 800-xxx-xxxx sticker right on the top between the terminals. If you do not have the information right on the battery, I would suggest checking your invoice to see who you bought it from and contact them for details.
207038
I'm not sure if mine is a DC35 animal... I browsed pictures on the internet and it look just like my handheld.The battery works great... no issue with the operation. The only 'problem' is that when I plug it into the wall mount charger the battery does not seem to connect to the charging unit. it seems like the plug shifts slightly. No big deal, I simply push the connection cable down.. the light comes on indicating it is charging. I'll be honest it may not be the battery 'causing' this situation, I might simply have to adjust my wall charging unit. But my work around works.. so I'm fine.Good value I'm not sure if mine is a DC35 animal... I browsed pictures on the internet and it look just like my handheld.The battery works great... no issue with the operation. The only 'problem' is that when I plug it into the wall mount charger the battery does not seem to connect to the charging unit. it seems like the plug shifts slightly. No big deal, I simply push the connection cable down.. the light comes on indicating it is charging. I'll be honest it may not be the battery 'causing' this situation, I might simply have to adjust my wall charging unit. But my work around works.. so I'm... » Read More I'm not sure if mine is a DC35 animal... I browsed pictures on the internet and it look just like my handheld.The battery works great... no issue with the operation. The only 'problem' is that when I plug it into the wall mount charger the battery does not seem to connect to the charging unit. it seems like the plug shifts slightly. No big deal, I simply push the connection cable down.. the light comes on indicating it is charging. I'll be honest it may not be the battery 'causing' this situation, I might simply have to adjust my wall charging unit. But my work around works.. so I'm fine.Good value « Show Less
558286
Normal because that battery is not the battery of that laptop. I bought the same but threw it to the wastebasket. Useless
656958
I hope you didn't already buy this. I bought it and left my battery in it for 24 hrs and when I checked out it was only on 1% ! I'm not sure if it's suppose to let you know if it's charged or not b/c mine didn't come with instructions but my charger didn't let me know !!
87299
I had the same problem and had to return the battery. I went and purchased a whole new unit. Careful if you order a battery because if you have to return it, Amazon doesn't let you because it is a hazardous item. I went through a lot trying to return it to the vendor. The one I received was also broken. Good luck.
1990679
I no longer have my unit, but if I remember correctly, the battery is NOT user-serviceable. At least that is what the instruction manual stated.
1127517
I had a similar problem. It turns out I had the wrong battery for this product. Still, I'd contact the seller for assistance. They are very helpful
915753
The one I ordered arrived with a battery I would contact seller. Plus reread discription from seller see if listed in sale.
1567597
It's an internal battery. Doesn't seem like it's one that you can swap out. I have had no issue with the battery and it seems to have a decent life.
702528
I think you should return the battery if it's not being detected by your laptop. Sorry for the late response. If you can't return it because it's so long since you purchased it try selling it.
1785030
Hi Thomas, This product is fulfillment and sent by Amazon. You may contact Amazon. They may help you. We are so sorry about the inconvenience and thank you for your interested in our products. Regards, Battery Superstore
2164872
It's stupid.. Was there a resistor in your original unit (there was in mine). If so, you have to solder it in series with the wire that goes from one side of the unit to the other. Just look at the wiring diagram. Since I can't open mine and don't have the instructions, you just have to follow the diagram. Sorry I can't help more.
1546331
Not sure but sounds like you have a shorted switch, I would email Streemlight and get it sent off for testing and repair, constant full discharge might ruin new battery.