I'm getting a gray screen during processing something. It shows the Open Windows listed, but they don't come up when I click on them. Any ideas what is causing or how to prevent this?
1374822
QB is a memory hog as are several other MS Windows programs. If you have Word & or Adobe open, close them and try again.
300394
I don't know about that. Try it out for a day or two and see if that works. Maybe then you will figure out if a 10 window will do the same.
459441
Thanks for solution & will try, but I need to say it is not anything to do with windows 7, Because my XP machine also cannot see it!
2178107
It may be different with your computer operating system with IE when you select print you will see preferences and click on that. You will then see Grayscale click on it and OK
671016
I just tried to open a DOC from WPS i right clicked on the doc showed open with which gave me options of Adobe, word, works word processer, i clicked on word and it brought it up, hope this works for you, let me know if that helped, if not i will try to find the correct solution, good luck
2245435
I have had no problem with using this product with Windows 7.Though , as I stated in my review, the resolution of the preview was of less quality than the actual scan. I don't know if this is a result of the oprating system or the video card in the computer.
1251366
To add on to what Inquisitive wrote, many people will choose a gray screen when the screen will be located in a place where ambient light is consistently effecting the contrast of the image. In situations where there is very good light control, the gray color becomes less helpful.
826863
no the colors do not show up on Windows it comes clear. It looks clear on when does not on paper
2215269
I just leave the top I open when I scan books, and it works fine. You can save a default with your preferences, so I'd guess you can set it to economy (grayscale). I've never tried though. I usually use color.
422967
I have Windows 7 and no problems. Can't give you an answer on that question.
1113573
When did this start occurring, after a Windows update? Have you tried a system restore (http://acer.custhelp.com/app/answers/detail/a_id/26945) to when it was working, should that not resolve it, perform a refresh (http://acer.custhelp.com/app/answers/detail/a_id/26295). If that fails, a reset (http://acer.custhelp.com/app/answers/detail/a_id/26281) would be the next course of action to take.
2209155
I had the same problems as the others when I first loaded the program. After some research I went back online and updated my DirectX drivers and the program worked fine. I thought my drivers were already up to date but some additional files were installed. I tried the same process on another computer with success.
322988
Hi, do you know the process? I'm facing the same problem. It's not reading on windows! :(
1297348
If you have windows 8.1, I have noticed that when I use the internet, the screen can go black but the icons can be hidden. If you move the arrow to the bottom, top or right or left side, it can show hidden icons to exit or open screen. Not sure if that is the case here. I would recommend calling toshiba. They can trouble shoot. If that doesn't solve it, than you have a year warranty to replace. Hope it works out for you.
76224
That was not my experience. It has been a few months though since I tried it. Could be a problem with a recent Windows 8 build?
104316
I had the same problem. I removed and reloaded the software and haven't had a problem. Hope this helps.Joe
570420
Yes, it says it does. When I click on this Amazon icon I get a gray screen with different tone of gray at the top. This persists for as long as I am willing to wait, 10 minutes or longer. Clearly this is not what they had in mind. I cannot be sure if it is trying to download something and my wireless is too slow as there is not indication that anything is happening.