Hi. I bought mine from a seller on ebay UK. The two bottles came without any seals under the caps. Is this normal please or should I be concerned?Ta
1398680
Do not use this product if been opened. I would be concerned cause I don't really trust ebay.. People that sell their things usally comes broken , or used not like new...Honestly, I would throw the bottle away or make a complain because if you get an infection or something, and you don't have proof who it came from, then that's a big issue. I would just recommend you bying this product here cause it actually comes from the ISO Company...
1398681
When I got mine from Amazon no seals were on the cap but it was packaged and sealed in the box the bottle came in..
1165465
Yes there was a seal under the cap on the regular bottle that I purchased. However, there is no seal under the cap on the free bonus bottle of 30 that I received.
244489
I've read reviews about the product leaking during shipping. Is this still happened? I want to confirm that the product has a screw-on cap and that the pump is still sent unattached to the bottle. Thanks.
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
169695
I just received mine and it looks like the box had already been open and there was no kind of seal on the tube!
214051
Either your caps or your bottles are defective. Exchange them with Amazon or contact Lifefactory directly. I own 10 of the 9-ounce size bottles and have used them to transport drinks for my daughter almost daily for over a year. I have never had one leak. We also use them to mix formula and have to shake them vigorously for several minutes; no leaks. Lifefactory advertises these as leakproof so I'm sure they will help you resolve the issue if Amazon doesn't. Good luck!
890958
Hi, after answering "yes" yesterday, I looked close at the bottle. I was wrong. There was leak, it became solid around the top. I guess that's why I didn't noticed it.
693988
To make you guys feel better, I just purchased this item at my local Target and, no, there is no plastic seal around the neck of the bottle. IMO, there should be since it's a skin application product and Cetaphil should be aware that we aren't happy about this. I'll contact them via their customer service.
1801402
I can't remember about the first bottle, but the second and third bottles weren't completely sealed. I don't think it's anyone messing with it, I think it's because the sulfur dust doesn't allow for a complete seal. I took the pills and didn't have any side affects.
2170202
same thing happened with mine. the seal came right off with the lid. But I wasn't too worried; the shea butter looked untouched. They def need to do a better job of sealing, but I'm thinking that some environmental factors caused it to lift off when you first open the cap.
1365399
I had the same experience! The outside seal was unbroken, but the one under the cap was loose. Very disturbing.
1496965
Mine did have the seal. I think if I were you, I'd request another bottle. To be honest, I can't remember if there was an inner seal or shrink wrap around the bottle top. I do know whichever type it was, the seal was intact.
11305
I haven't had any problems with my Steamboy leaking, I've been using for a month now. I noticed that two black seals are supposed to be on the cap (extras were included attached to the instruction manual.) I would check to see if they are on and the cap is screwed on tightly. Sounds like you both got a defective product and I would return them.
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.
1639774
No, it didn't have a seal under the cap. In fact it had leaked some during shipping.
749856
The cap is the seal. The cap should be on tight it you should hear a snapping news when you are first opening the bottle. If you believe your product has been tampered. Don't drink it and contact Amazon and the seller for your return options.
726418
sorry i couldn't really tell you i would suggest contacting the seller. i can tell you it is a good bottle.