Bought this with high hopes - and our 'fuzzy friends' have gnawed through the rope. Any suggesting to rescue this?
1362831
This rope is a standard twine. While we do not offer the twine as a replacement part, a local hardware store may have something similar in stock. We are happy to offer additional tips to help prevent squirrels from damaging the feeder, please feel free to contact our Consumer Relations Team at 1-855-PERKYPET (1-855-737-5973) for additional assistance.
1905449
Send a picture of the damaged toy to the company. They will send you a replacement.
1504317
You should be able to pull it back out. Maybe fish it out with a pair of tweezers?
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
1592387
That is "ture." But don't worry about it unraveling when you are trying. The sucker don't work! Best of luck.
2115390
We haven't had that to happen to our grandson's toy and he does use it often, so I don't know what to suggest, except to contact the Kidoozie Company. Sorry. Seems the batteries would have been the solution. If it's new, maybe send back to Amazon.
864989
I had the same thing happen. My two cats just batted it over and one rolled it while the other ate. I asked the same question. How can I keep this thing from getting knocked over? I got no answer.
841327
I followed every suggestion in the comments but mine still bows. I shoved washcloths and cardboard behind there which made it somewhat more stable. I trained my cat with treats to go up on it but I'm going to Craigslist mine and hope someone else has better luck with it.
54726
Wouldn't it be great if the wire rope always rewound in a nice neat fashion? Unfortunately, they never do, and neither does this Grizzly.. I have no idea if you can replace the rope with a web strap.
1105684
We have had that problem, try smacking it a good one. Seriously. Also, it "dies" regularly, just stops working and/or won't start. We've learned to actually "twist" the button when we want to turn it on and that seems to help. My son has literally tripped over it several times and that has started it. The silly thing is frustrating as all get out, but our cat LOVES it. When it isn't working, she lays down right beside it and croons to it. When it is working, she pounces on it and gives it a good shellacking (spelling?).
1866012
"Poof-Slinky" has a "contact us" page at their website where you can call, email, or write them. Here is there email: sales@poof-slinky.comHere is there contact page: http://poof-slinky.com/contact-us/Hopefully they can supply a replacement or a download link for one. Or maybe someone can send you one who has used up their kit? Good luck to you!
2216264
Totally agree!! A frined of mine gave me his becasue the pull cord is broken. I tinkered with it and figured out that it's total junk!!
1371758
I can't imagine what to do! My pug has loved it from the beginning. We had to replace it several times because it's torn up. She takes all her toys in there and hides things she's not supposed to have in there. Maybe just give him time and he'll get used to it...?
1053008
I feel same way,you tie a knot in one end of plastic cord, slide thru hole on screw on cap on top of glass jar.. Then tie another knot on other end of plastic core leaving aloop to Hang on to a hanger. I am very disappointed with this model, I have used another model of perky pet with no issues and expected this model to be superior. WRONG!,,
1315049
Get someone stronger to twist it. Use some of those jar gripper things. Keep saying bad words to it until it loosens up. ? ;)
1317204
I have the very same problem. i thought it was because the batteries were going.... my cat ripped the nylon to shreds within one week and the gears are not working at all. My cat is very upset, as she would play with it constantly. I wish I could get a replacement from the manufacturer..... but I threw the box away.
882098
Fortunately I have not had this problem. I have restrung the smaller unit. I suggest you take a heavy duty wire, like electrical ones you use wiring your house. Run it through the unit as a leader and pull the string through. Don't know if this will work but it is what I did before. Good luck. Frank