I opened my safe and removed a document and closed the top but now I can't get it open again.
1374510
We had the same problem. It seems you have to press in on the latch, and down on the top in order to get it to open It was impossible for my wife to open it, and I had a hard time. I finally kneeled on the top to put more weight on it, and it opened. We are going to leave it open for now, until we go on our next extended trip. Try the Sentry website; they may have other opening suggestions.
1374511
Same thing happened with mine. I found that pushing down on the top near the latch sometimes helps. I went to a locksmith and he adjusted the latch but still sticks at times
1374512
Try pushing down on the top then opening at the same time. I think that it is a safety feature. Hope that helps.
1374513
Hi Patricia, Apply pressure to the top (press down firmly and at the same time unlatch). That should do it! Patrick
1374514
I am very sorry that you are having this problem as well. After unsuccessfully trying to apply pressure and wiggle the key, I gave up and resorted to brute force. Since I had to break the lock, at this point the "safe" is just a bulky and heavy drawer.
2127977
you need either a fingerprint or combination code to open it. the physical key is used to completely lock the safe, so neither of those 2 methods can be used, but it cannot be used by itself to open the safe
805353
I use a butter knife and wedge it under the edge of the lid and then try sliding it across so that I can pry it off. Sometimes it's easier to pry open when it's not overfilled. Good luck! Hope this helps.
1799147
Use the tool that came with the safe (just a hex-key, I recall) to remove the name-plate next to the scanner. The lock tumbler is beneath that, which you can then use your key to manually open the safe. FYI - I have found that the scanner is sensitive to how hard you press down your finger and if you pull your finger to one side or the other. Try different variations of pressure and direction.
35801
I had the same problem. I took a small screwdriver and used it to pry it open
2273064
I just forced it. Couldn't find a button. I hope this doesn't wear the lock out so it doesn't stay unfolded!
411680
generally the factory sets a code of "1,2,3,4,B as a fctory code. once you get it open. you can then set your own code to reopen the safe.
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.
253200
Please do not cut it. The top of the enclosure separates like a zip lock bag. Make sure it is unrolled and you should be able to open it.
1011720
I would try to find something to fit in the button to open it back up. From what I remember on mine there is a tiny button to push in there.
1109238
Yeah you just have to snap and unsnap it a few times. I can open and close mine with one hand. I had the same issue as you when i first received mine
1415600
I never had a problem opening the safe. You just can't forget the code or you are locked out for a few minutes. Had to replace the batteries only one time, which is easy. Never thought about finger pad not working. Hope I wont have to find out.
912079
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think. I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the... » Read More I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think. « Show Less
912077
I think you mean you closed the plastic cover that covers the keypad and can't get it open? Same happened to me; the little tab at the top even broke off. I used a large screwdriver between the cover and the wall, up near the top where the tab is/was, and pried it away from the wall. The cover just pops off, and I've left it off. Now that the construction on our house is done and the workers don't need to get in so often, I've changed the code and am considering putting the cover back on. (It simply snaps on.) But that means that whenever someone has to use the code, they'll have to pry the cover off again, perhaps with a car key. A bit of a design fault, I think.
796982
You have to turn it to get it open to close it or lock it back you have to line it up with the markings inside with the ones on the inside of the cover , it's kind of tricky but once you get it down pack you will have no problem opening n closing it again .
259620
This has happened to me about 6 times in two years... but I don't know why! I just 'slap' the cover closed & when I re-open it, the problem is solved!! Presto magic-O!
1609124
You'd have to actually turn the key to lock it. My guess is that it's just closed and stuck. You might need to use some extra force on the red release to get it to open. Don't forget to push down on the black part of the lid while you do so.