The end-cap won't stay put on the handle. Any idea how to get it to stay in place? Thanks.
1399542
I had the same problem, I used a piece of the packaging foam that came with it, lined the outside of the rod and slid the handle on it, the friction keeps it in place just fine.
1399543
Mine didn't initially want to go on, but I pressed down on it, hard, and screwed it in place at the same time. Two things, make sure that you tighten it in a clockwise direction looking down on it, and firmly grasp the section just below where you're screwing the end cap on so that you don't accidentally bow or break the handle. I hope that's of some help.
1399544
I would try double sided tape and some solvent like they use on golf club grips
1399545
Mine didn't initially want to go on, but I pressed down on it, hard, and screwed it in place at the same time. Two things, make sure that you tighten it in a clockwise direction looking down on it, and firmly grasp the section just below where you're screwing the end cap on so that you don't accidentally bow or break the handle.I hope that's of some help.
1399546
Annie ... I had no problem getting the end cap to stay in place. I simply place the end-cap on the handle, then turned it over and struck it fairly hard on the floor.
1814757
Mine has never popped off. I'm not sure if it's fixable after that happens. I would think so though. I would put some baby oil on the plastic points wher the handle pivots in and then try to slide the handle back in positon. If that fails....... write te manufacturer and see what they say.
1843610
Turn the locking handle 1 Turn at a time clockwise and latch it in tell it is snug, do not over tighten! If that wont work send it in, They will fix the problem....
1488281
Mine is remaining tight so far but I have not used the shovel very much yet. I did look at how they attached it to the handle and it looks like a "wedge" type of system with two screws. It looks like they attached the wedge on the handle at the factory and then slide the plastic shovel down onto it. If mine does loosen up I will drill a small hole in the topside of the shovel and install a screw into the handle. Good luck with yours, other than the issue you are having, the shovel does work very well and the longer handle is very nice especially if you are tall...
1679611
glue them on or drill tiny hole in each end cap & into handle. then use correct size screw to fasten them on. that way you can always remove them later on if needed.
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
1673056
I have trouble getting my cap off sometimes too. You need to pull hard on the bottom of the handle.
1087529
I think there is a small screw that holds the cap in place. I'm not home so I can't check mine out. Sorry.
1614346
Mike, I purchased the Waterman Expert pen. To date, I have had no problem with the cap becoming loose. I am completely satisfied with my purchase. Good luck. Regards, Tom J.
1395757
Hmmm. It should just close when you do that. Try taking the top off and messing with it to see if it closes that way. If that doesn't work, you might have gotten a defective cap.
1073959
Answer here..I have been using mine quite regularly and my handle does not need to be constantly tightened. You might want to try a drop or two of glue to hold it securely.
1488280
Didn't have that issue but I do remember having to really push and lock the handle into place. Hope that helps.
2269043
I was having the same exact problem and i couldnt figure it out. My assistant played with it and I think she put the gasket at the bottom or something and now it works. Unfortunately i didnt fix it, she did i dont know how to help you. I would suggest that you change the order in which the parts are inside the handle and see if you can get it to work.
1408743
Try turning it upside down. I thought both ends looked the same and had the same problem. Finally out of frustration I turned it upside down and it fit great.
1155755
I just took apart mine. There's two screws on the sides for the bottom section, two on top in the handle and one on the bottom on the bottom section. Takes those out then just force it apart. It's hard to force apart, but that's the only way.Sorry for the year late reply
1353299
I have the same issue. I have tried to fix it with no luck. Only thing that works is holding the handle at aslight angle. Over all I am not happy with this item.
1977639
No, if you pull the handle to the out position, it should lock in place until you push the button to release it! If this is happening, I would send it back for a replacement.