Did anyone else's Rocky arrive with grinds all over the outside of the machine and packaging? I know there is a slip of paper that says there was some factory testing and that there may be some grinds left over; however, ours came with a large amount of grinds all over the inside and outside of the machine, as well as the packaging. Although we've cleaned the outside, our concern is that the grinds may have made their way into the motor and could cause damage? Accordingly, we're considering exchanging the machine. Did anyone else have this problem? Did anyone else's Rocky arrive with grinds all over the outside of the machine and packaging? I know there is a slip of paper that says there was some factory testing and that there may... » Read More Did anyone else's Rocky arrive with grinds all over the outside of the machine and packaging? I know there is a slip of paper that says there was some factory testing and that there may be some grinds left over; however, ours came with a large amount of grinds all over the inside and outside of the machine, as well as the packaging. Although we've cleaned the outside, our concern is that the grinds may have made their way into the motor and could cause damage? Accordingly, we're considering exchanging the machine. Did anyone else have this problem? « Show Less
1368224
Yes, that is normal. Mine came the same way and worked with no problems, disconcerting to seek your brand new grinder covered with coffee grinds.
1368225
The three units that I purchased were clean although there could have been some ground coffee between the burr gears. But I bought mine from Chris Coffee (Albany, NY) not Amazon. BTW, I see that Chris Coffee sells at same price as Amazon with free shipping. Seems like Amazon gets a fair number of purchasers who expect coffee grinding to be a pristine process and when they find out it's not they return their machines. If I were you, I'd return the machine as used and buy one from Chris Coffee. These people know their products in and out and their customers are also knowledgeable. Good luck. The three units that I purchased were clean although there could have been some ground coffee between the burr gears. But I bought mine from Chris Coffee (Albany, NY) not Amazon. BTW, I see that Chris Coffee sells at same price as Amazon with free shipping. Seems like Amazon gets a fair number of purchasers who expect coffee grinding to be a pristine process and when they find out it's not they return their machines. If I were you, I'd return the machine as used and buy one from Chris Coffee. These people know their products in and out and their customers are also knowledgeable. Good luck.
1368226
These are quality tested at the factory--common practice for very high end espresso bean grinders like yours. Don't fret and relax in the knowledge that your machine is inspected and approved before being sent to you.
1150306
sorry for that happening to you. i can't remember but I don't think mine arrived that way. You may have gotten a machine that someone was actually using thus the grinds all over the place. I'd phone the company you bought it from and the rancillio company.
1368227
To second another answer... There should be a little note from the factory that says they test with actual coffee before the unit leaves the factory, so finding left over grinds is normal on new units.
1368228
I wouldn't bother sending it back. it's normal to have that. The thing runs like a tank, so I doubt there's any issues. It's a great grinder.
1368229
Mine had some grinds in it, but not as you describe. Did the packaging look as if it was opened? I think I might be upset if my machine arrived 'dirty'. Even if the motor probably would not be damaged by the grinds, I would still expect my machine to arrive clean. Good luck, it really is a very good grinder.
1368230
I had no problem with grinds in the unopened machine, but sounds like it wasn't cleaned after testing.
1368231
Hi Sean, that definitely sounds strange. Mine did not come with grounds all over it. You might want to call them and see if they have a reasonable explanation, and/or exchange it.
1368232
There is no need to change it, it's normal. It gets tested at the factory with actual beans. Mine arrived like yours.
299530
The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my entire machine every 3-6 months & really clean it out. The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my... » Read More The leftover grounds problem is more than just grounds in the cleanable areas around the burrs. When my machine started to die, I took it completely apart - unscrewed the housing, etc. & the inside all around the motor/everywhere was coated with grounds. I was diligent about doing the maintenance cleaning of my machine - every 1-2 weeks. I didn't realize how choked the INSIDE/GUTS of the machine was, which probably shortened the life. The grounds INSIDE the machine were very fine & dusty/clinging to everything. I got 3 years out of mine. If I was buying this new today, I would dismantle my entire machine every 3-6 months & really clean it out. « Show Less
940757
Yeh Bruce I was super anal about not "cross contaminating" my grind but I have not had an issue yet. Only issue I had was when I first bought this grinder I tasted a metallic after taste in my coffee. I was ready to return it but gave it a couple weeks and I'm glad I did. I think the burrs just needed to be seasoned. Which goes back to the question "SHOULD I clean my grinder, not WHEN.
1983680
I wouldn't say it's a "problem" but some of the grounds cling up the side of the chamber due to static electricity, for sure. It just makes it look like it's full of grounds all the time, but doesn't seem to cause any actual problem after 6 ish months of daily use. The problem with this grinder is that the "extra fine" setting doesn't (and never did) work at all. However, the "fine" setting is good enough for us- it grinds it close to espresso - level fine ground.
264410
Negative. I have only jammed it up once and I just removed the head and cleared it. Very satisfied with this grinder after 3 years of hard use.
158834
From my limited use thus so far I have adjusted with the machine off. The only things I can see that may go wrong is some clogging may occur or it will be difficult to go from coarse to fine. I have not experienced that yet like others have. In the instructions they do mention to run for a few seconds while turning grind size knob if you have issues, otherwise grind size can be done while off. Also they mention if it is hard going from coarse to fine then you may have to take hopper off and clear beans....again I have not had any issues of any kind so far.
190729
That doesn't sound good, it sounds like a part is loose in the motor, I would personally return it. I bought 2 and they hummed and purred, there was no grinding noise at all. Hope this helps.
359104
I didn't wash the grinder, but I washed the vase. You can easily wipe it clean with a towel. The grinder, well, I figured it's going to giving me particles of spices anyway, so I didn't really care if there were other particles inside of it. I'm sure as it grinds the spices I get a little ceramic dust every time. As for residues, I can't speak to that. I'm still alive and healthy as far as I know. I've had mine for a long time now and never once washed or cleaned out the grinder. I've never cleaned the grinder on the second one I bought either, and no problems yet. I think you'd be alright with just cleaning the vase. I didn't wash the grinder, but I washed the vase. You can easily wipe it clean with a towel. The grinder, well, I figured it's going to giving me particles of spices anyway, so I didn't really care if there were other particles inside of it. I'm sure as it grinds the spices I get a little ceramic dust every time. As for residues, I can't speak to that. I'm still alive and healthy as far as I know. I've had mine for a long time now and never once washed or cleaned out the grinder. I've never cleaned the grinder on the second one I bought either, and no problems yet. I think you'd be alright... » Read More I didn't wash the grinder, but I washed the vase. You can easily wipe it clean with a towel. The grinder, well, I figured it's going to giving me particles of spices anyway, so I didn't really care if there were other particles inside of it. I'm sure as it grinds the spices I get a little ceramic dust every time. As for residues, I can't speak to that. I'm still alive and healthy as far as I know. I've had mine for a long time now and never once washed or cleaned out the grinder. I've never cleaned the grinder on the second one I bought either, and no problems yet. I think you'd be alright with just cleaning the vase. « Show Less
1718610
I just got mine and I'm wondering if I should return, my drive shaft appears slightly bent and when I grind with nothing inside it scrapes ceramic on ceramic at one section of the rotation. :(
1446820
Try filling the basket to the top and litely pack grounds down with the tamper.Are you using the finest grind of expresso? If the grind is to large can cause the problem.I have had mine for a year now an from day one it was great,what impressed me mostwas the amount of crema you get on each and every cup. I think the design of the basketis the reason for all the crema.One more think,every now and then wipe the screen where the basket and machine meet.
917877
when I take the bin, some of the flakes and grounds tend to stick to the bin and I have to tap it to get some of it out. generally a tiny bit stays in there. I grind pretty fine (15). Also, under the bin some flakes accumulate. I usually just blow those out.
389525
Hi! I recently experienced a similar problem! I had removed all the filters (there are three removable ones - two foam and one white paper), washed them all, cleaned everything off the beater bar/roller, shook out the tube/hose, even unscrewed the bottom and cleaned out whatever I could find there too! Still, as soon as I turned it on, it was going to red! Grrrrrr I FINALLY found the problem. You might have already checked this, but just in case, sharing it here. It might help you or someone else. When looking at back of the vacuum, on the right side, BEHIND the main tube/hose, you can see the tube attach to the black vacuum base which feeds into the clear body where the dirt goes in. I could not see any clogs anywhere. BUT - this part of the tube/hose COMES OFF - it is easy to overlook, but it twists and releases. I did that as a last resort, and found my problem! There was a piece of paper in there, and all kinds of dirt and hair (we all shed some and have two cats) were packed pretty solid behind the paper! It took a tool like a crochet hook to get it all out and unpacked! (I have a metal "tube turner" for sewing, which is what I used, but anything super thin and long can work, as long as you do not go THROUGH the hose.) I took an amazing amount of junk that had not come out when shaking the hose, cleaning things, even taking the rest of the vacuum apart... it hides in that last curve of the hose! I hope this helps someone else, because this is a great little powerhouse of the vacuum that is perfect for our little townhouse. But the clogging does happen sometimes, and I've now found the FIRST place I'll look, instead of the dead last! ;-)
1878689
Same issue with mine. Perhaps just the normal byproduct of the motor's internal moving/grinding parts. Honestly, thisnis my 2nd Blendtec. 1st one burned out after ~650 cycles. I'm no longer enthralled with this product. should have just saved $$ and went with a Ninja.
679735
I think it is a problem with the grind. I have been using this coffee for a while now and the last 2 cases I have ordered have been very un-even in the grind...some of it is too coarse and there has been a lot of "dust" that is just way too fine to pass through the filter properly (tamped or not)
196578
Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38, hope it does the 2,000 copies it says it does. Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38,... » Read More Actually the machine was shipped with a pick up rubber that was kind of deteriorated at the point where it picks up the paper. The solution was to disassemble down to the rubber band and shift it round so that an undeteriorated bit of rubber was picking up the paper. Fortunately the pick up rubber was strong enough to handle this clumsy manhandling and has now been working fine for 5 months. The rubber looked crazed as though stressed by baking heat or age and it wasn't positive in gripping the paper as a result.The latest shock was finding that black toner on its own costs £38, hope it does the 2,000 copies it says it does. « Show Less
737026
Hi Kate, this is a little tricky to diagnose via Amazon. Did you remove the hopper and bur? You should do this just to be sure there is nothing visible that could prevent the grounds from exiting the unit into the container. You might also try running a paperclip down through the shoot to be sure nothing has gotten stuck in there. Also, did you set to a very fine grind? If so, maybe dial it back to be sure you can get any grinding action. Does the motor seem as though it is laboring to perform the grind? I hope someone else can chime-in here, but give Baratza a call. I know you said no clogs, but I always go through the steps (even the most logical ones) a couple of times to be sure I did not mis something. Good luck and I wish I had the magic answer to your problem. I hope you get the grinder working because I sure enjoy mine and it still is performing perfectly. Best
564561
I have yet to find a grinder outside the supermarket that can manage a coarse grind. We just eventually started filtering the French press coffee through a gold filter to remove most of the fine particles, although the sludge can be nasty. So....Anyone know where to get the grinder from the supermarket??