When my son inserted a T-mobile sim card, there was an error saying "SIM NOT PROVISIONED" Is this becasue the phone is locked or because of faulty SIM?
827225
Normally this is because the phone is not unlocked. Provisioned meaning to set up a line or network for a customer. This is an industry term used by the telephone companies. Put the same sim on another gsm phone, make a call using the sim. If this works. You know it's the phone. Sometimes turning the phones airplane mode on and off after installing the card works too.
1754273
it is missing if not in the slot provided , there should be a card where the sim was detached from included
1748566
I don't remember!!. If you have T-Mobile service, talk to the company about it.
1970204
It's unlocked through T-Mobile service provider. I know it uses a micro Sims card. Am pretty shore T-Mobile would unlock it for other service providers for free. I would suggest calling T-Mobile customer service they will answer all your questions right other the phone it's very nice phone for the money that's why I bought the phone good luck
826527
when hadyourproblem, i foundthat i was inserting the card behind the sim cards entry. look inthe slot because the slot is a little off .the casing is not in line .
176212
Dear friend,Sorry for late reply because of weekend.And Thanks for your kindly contact.I am sorry i am a little bit confused by your problem"sim card not going in slot".Could yo pls tell me more about it?Any questions,please let me know,I'll try my best to help. ^_^Have a great day!Thanks&Best; RegardsCindy
1897885
I'm actually unsure the phone was not completely unlocked and I was unable to use it with t-mobile so I had to return it
649624
The phone said it's unlocked, but when I got mine, it was still locked! It wouldn't work at all! I went to an AT&T; store and they couldn't help at all. I called AT&T; tech support, and they said it's locked under T-Mobile! I called T-mobile and they said they will have to contact the manufacturer to ask for the directions on how to unlock the phone! I'm so tired of this run-around and yet, they said it will still take 1 day-1 week before I receive any notice from the manufacturer. It's such a waste of my time! It just better work once I get the unlock code. The camera on the phone is 3.0, not 3.2 as advertized. The phone said it's unlocked, but when I got mine, it was still locked! It wouldn't work at all! I went to an AT&T; store and they couldn't help at all. I called AT&T; tech support, and they said it's locked under T-Mobile! I called T-mobile and they said they will have to contact the manufacturer to ask for the directions on how to unlock the phone! I'm so tired of this run-around and yet, they said it will still take 1 day-1 week before I receive any notice from the manufacturer. It's such a waste of my time! It just better work once I get the unlock code. The camera on the phone is 3.0,... » Read More The phone said it's unlocked, but when I got mine, it was still locked! It wouldn't work at all! I went to an AT&T; store and they couldn't help at all. I called AT&T; tech support, and they said it's locked under T-Mobile! I called T-mobile and they said they will have to contact the manufacturer to ask for the directions on how to unlock the phone! I'm so tired of this run-around and yet, they said it will still take 1 day-1 week before I receive any notice from the manufacturer. It's such a waste of my time! It just better work once I get the unlock code. The camera on the phone is 3.0, not 3.2 as advertized. « Show Less
994479
My phone was AT&T; specific. Just added the SM card and it worked without any additional provisioning.
918207
I have the AT&T; version but a friend of mine picked the T Mobile version and the SIM card was bad so he called TMobile and they sent a new SIM card. after that his phone worked GREAT. Hope this helps.
827223
Most likely the sim card. I have T-Mobile sim card and it worked right away when I put it in. Either that or the phone was not properly unlocked.
192323
If it is prepaid you should be ok. I had a t-moble smart phone and took the sims card out installed it in my new phone and it works fine.
322554
The phone needs to be a T-Mobile supported phone. Call T-Mobile and ask them if your phone will work with their prepaid plan.
240066
you can see my review, the sim worked for me i am on a tmobile post paid plan once i changed my sim everything populated automatically. good luck
1667809
I had a similar situation with that phone. The guy at the independent cell phone store unlocked it and added a t-mobile line to the phone. At that time, the phone worked on voice calls and text. However, the picture messages did not work. That was not the major problem.......That phone was unable to connect to the internet. Therefore, it tried to connect the entire time it was powered on. Draining the battery in minutes and overheating when I charge the battery.Please be sure ALL of the functions are working properly before you leave the store!
339100
Hello Jennifer, You actually have gotten farther than I did, because when I insert my sim card nothing happens. Sorry I wasn't able to help maybe you can take your phone to your mobile provider. Blessing
106411
You could try and see if it works, my T-,mobile sim did not work, and they gave me anoter which did. You might want to contact ATT or check at one of their stores to see. Fastest way to know is to pop the sim in the socket and find out.