If you replaced the battery via 12 month warranty, do you have to submit a valid receipt or is it OK to just submit a claim on-line? ,
1363706
I just called them and they had the information. I think I had to pay shipping but I don't remember for sure. It was a very easy process
948872
I'm not sure because no paperwork or warranty info was included in the shipment. I just got the battery in a box. It's been working well though.
1356785
It is a built in Lithium battery. So, I'm assuming no way to replace it. They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working. That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper. Probably will not send it back. (This is their idea of a guarantee, I guess.)
2072923
I called WORX and they had a record of my warranty info. So they just sent me new battery and a box to put old one in to send back to them. They were real cordial--gave me the impression that these batteries fail quite often. But my replacement bat's doing fine. I recommend actually talking to them above just going online. Happy cutting!
1578499
There is a small panel on the side with a slide lock. Just slide it over the batteries go behind the panel. Keep the receipt, it stops working after a short while.
713133
If you purchased the item from an authorized dealer, like we are, then there is a warranty on the item and ChatterBox will replace the battery. You can also contact ChatterBox to discuss options if the warranty has expired or if you have purchased from a non-authorized dealer. http://www.chatterboxusa.com/
2195009
Is it possible the battery is not charged? The instructions suggest it is necessary to discharge fully then recharge. It may be it came discharged, and must be on charge to be recognized, I bought an inexpensive battery and it lasted about three days, then began indicating it should be replaced. The only other possibility would be an incorrect battery? Best regards, Sammy
1795553
I have only had the battery for 3 months. I ordered thru Amazon.com, so if it failed before the 3 year warranty is up, I would contact them first. If you ordered thru GS directly, you would contact them first. See the response from Randy C. below: I saw this on their website. Our battery went out and was looking into the warranty. Placing A Warranty Claim and GSB Investigation To place a warranty claim, contact GSB at (800) 472-2879 or www.gsbattery.com. By placing a warranty claim, claimant agrees (i) to provide GSB with reasonable access to the location where the alleged defective battery was operated and stored so that GSB may perform a site failure investigation and (ii) upon request of GSB, return the alleged defective battery to GSB for failure analysis. Where a BBU or power supply is used in conjunction with the ONT, GSB's investigation may also include a failure mode analysis of the BBU or power supply. A warranty claim must include a copy of the retail purchase receipt. Mar 21, 2014 by Randy C
969819
Unfortunately, I did not keep the paperwork that came with the battery, so I do not know the warranty status. Have not had any problems so far however.
2030108
The company will replace it but only if you have the receipt. Call them, they are very nice.
1076312
Hi Matthew. I see where you are going with this. I don't see an actual date on the battery itself. This info may be part of a serial number or another code. I am finding that the replacement battery is not holding a full charge the way I think it should. My opinion is that replacing the battery is simply a temporary solution. Every once in a while I get a message that the battery has less than 5-minutes backup left. This is not right! When I am faced with having to replace it again, I would very likely buy the whole assembly new. Hope this helps.
498826
Why would one need a battery for something new? If it doesn't take a charge, the unit should be replaced under warranty.
114055
If I remember correctly, I had a 30 day replacement. I would have to go back through my purchase information. I can tell you as of now, I have had no problem what so ever with this replacement battery
214721
I have not had to replace the battery for the last two years. Since the price is so reasonable, I would purchase a new one instead of replace the battery. It is nor worthy replace the battery. I hope that help.
514157
no more than I year, the battery was dead when I received it and would not take a charge, I sent the battery back to Amazon, who would not cover it unless I sent the phone back as well, I did not want to wait that long and bought a replacement battery locally , not please with that ordeal!
535129
Good question. I ordered it a month ago and I just got the shredded piece of the package with no battery stuffed in a USPS plastic bag with an apology letter from the USPS. I notified the seller and instead of just sending another, they waited for me to re-confirm my address, even though the USPS sent the busted package to the proper address. In their response they complain about how it costs them to replace the item etc., but say they are re-sending it. So far, I have no idea when or if the package arrives, so to answer your question, who knows? I don't. Good luck.
1340639
Mine failed after only 12 months. Couldn't get any shipper to accept the battery to return under warranty. Gave up and purchased an Optima locally.