I just ordered it but just now reading the review of people receiving it with parts missing. Is this an issue that has been resolved since then?
1399197
No parts were missing when I ordered. I wanted an extra band so I contacted customer service and they were beyond quick and friendly. Bands have held up perfectly and I use them everyday.
704697
It came with missing parts and I am still waiting for the credit so I cannot answer this question.
777102
Some people, like myself, are not claiming to have recieved incomplete sets; we really did not recieve the entire set. I am happy to say that there was no problem with the refund, but as to why there are incomplete sets being shipped beats me. I would imagine the packaging process is faulty. Unless, the sender is intentionally shipping incomplete sets which I doubt is not the case.
1707902
I'm sorry but it hasn't arrived yet so I have no idea. They should be but I would try contacting someone else who already owns it.
923317
Mine were all fine. I don't think its an issue. They just missed this once. Everything I've ordered is fine and if not, contact customer service, they feed my issue.
1281113
I also placed an order for a camcorder accessory kit and it arrived missing an item. I have just sent them an e-mail requesting the missing piece. It's too soon to tell how quickly they will respond.
455659
I didn't either, and tons of pieces were also missing...email them and complain they will ship you out another set and also instructions In about a week. I was very upset.
1857237
Mine was missing parts also, you can go on the manufactory website and request the part. A parts list should of came in the package. It took about a week for mine to come in
2106138
Yep. You should contact the company. They'll probably mail you some. I've had good luck getting parts for large items like this and it typically comes very fast. Look for a piece of paper that says something along the lines of "Do not return to store if parts missing." It usually has the contact info you need.
1942605
No. Mine was missing nuts and bolts. The seller did later send me the missing parts.
1307126
Mine came with everything, I would send them back for replacement, or email them for the parts
2079735
I just went to the website and filled out a form online while talking to someone on the phone. If it's missing or broken from shipment, they SHOULD replace or send parts. I'm not so sure about parts that we're broken AFTER though by fault of person, child or family pet. I got my replacement parts in about a week from ordering said replacements.
987834
Yes, it showed up briefly then it was removed indicating some issue while I had it in the cart adding other items. Then it showed up again on 12/26 and I was able to purchase it. Received it yesterday and I'm quite happy with it so far.....Thanks
1869617
I have located the missing item. How should and where should I ship to you. Sorry, My mistake as I have no use for this.
207733
We just received ours, and the box was open upon receipt and are waiting for seller to send parts so we can put it together and try it.
1418551
I never got the headlight that I am missing. Im still waiting in that and have all the emails saved replying that it was going to be sent to me. Is it too latw to send it back & get my refund?
165815
I haven't seen the "under review" item. I just see that it's out of stock. I got mine yesterday. No problems I can see.