I gave this game as a gift for Christmas to my niece and nephew, and a tree was missing from the box. How do we replace it?
1384176
contact the merchant you purchased the game from and tell them so they can replace the tree or the game
1384177
If it was brand new contact Ravensburger. They are good about replacing. If used, contact the seller.
1384178
Go online and get the New York Ravensburger customer service number - call and I am sure they will help you.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
318339
Sorry I cant help you just yet. I bought it as a Christmas gift for my husband. Its wrapped and under the tree, today is 12/22....give me 3 more days and id be happy to help! Merry Christmas!
597875
There should be a big plastic bag with all the screws taped to a piece of wood as I recall. If it's not there you should have them swap it out or send the bag
594504
My purchase was a gift to family far away. I only saw it by Skype! Sets usually list contents. Have you checked? It might be easier to contact the toy company and see if you can order spare parts. Sorry I'm not more help.
1883220
We had it up over Xmas at my Mom's and it is still at their house, but now it's back in the box. I don't think they'll be willing to haul it out. Sorry, I don't remember that detail. Seems like it was bent, but I couldn't be certain.
1027335
I doubt u can. Send the complete box back and get a new one, that is what I would do.
1965474
it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see the position I was in. Santa would replace the toy and didn't bring a broken one on purpose. it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see... » Read More it's for christmas, so it hasn't been opened yet. sorry. PS OMG, my son-in-law worked on the tail for a very long time. Finally, my daughter took over, couldn't get the tail in, so she resorted to pliers, promptly breaking it. So, I had to order a new one on Christmas that will be here on Saturday. Another electronic toy, the Arachnid remote control, didn't work because there appeared to be a missing piece, so my 6 yr old grandson said he must have been a very bad boy for Santa to bring broken toys. I felt so bad for him, I probably wouldn't have reordered this toy, but you see the position I was in. Santa would replace the toy and didn't bring a broken one on purpose. « Show Less
1726510
The best source for replacing the missing piece is the manufacturer. Or, take a piece of wood the same thickness as the other and tape it to the leg, that will stabilize it.
200894
Hi Beth. I bought this for a nephew. Unfortunately for me, although I bought it "new", there were several missing pieces. Ours never lit up. Sorry I wasn't much help.
1932085
Have no idea...A cheap game was sent instead...from Sports Craft! I am waiting to hear back from the seller...Good Luck!
2060680
Nevermind, I just found the replacement install cd. There are other games for this on the website too.
1589107
Nancy - you may have the same problem I did - when mine arrived a section of the stake was missing. It just wasn't worth the hassle to return it but luckily my hubby had a piece of pipe that he was able to attach using a liquid solder type glue.
1476187
Unfortunately, that is a huge negative about Amazon. They do not ship replacement parts. There are a lot of horror stories about that. Amazon wants you to send the whole thing back, if it's within the time allowed. I had the car shipped missing the nut for the shaft, and they made me ship the whole thing back. The thing would not fit in the box because the wheels don't come apart once you snap them in. In any case, you may have to rig something from home depot. By the way, I bought 3 of the cars, and after over a year, they are still the kid's favorite toy.
330107
I would contact Graco to see if you can exchange it for a new one, or ask where they purchase your gift and exchange there. Otherwise you can buy one here on amazon.
2025979
I don't know where to get the Bingo replacement ball. However, I have a suggestion. You can buy a little round wooden ball from a craft store, use the black marker to mark the number of the missing ball. Hope that help. Good luck!
1047809
According to the box, you should just have to pull the trigger. You might want to contact Hasbro directly.