Do you also carry the hard plastic piece that goes right above the flap? Ours broke.
1365950
Ideal calls it a " flap bar" and you can order from the form at their site but by mail. $10 ship & handling + flap charge. so maybe you just want to get a strip of wood and drill it. http://idealpetproducts.com/downloads/partsform_new.pdf
1365951
Ideal calls it a " flap bar" and you can order from the form at their site but by mail. $10 ship & handling + flap charge. so maybe you just want to get a strip of wood and drill it.http://idealpetproducts.com/downloads/partsform_new.pdf
1365952
I just called Ideal Pet Products 800-378-4385 to get a replacement Flap Bar. Mine had also cracked. I was told that if I still had the receipt that it would be covered on warranty. Unfortunately I didn't, but it only cost me a total of $14.00 to get one shipped out. That was shipping and everything for the XL size. Very pleased with that.
1180627
Yes. I had not had mine very long before one ripped. I contacted Bell and it took a while but they sent replacement parts for free.
423581
Mine closes fine. There are two tiny, uhhh, thingys :) on the either side that just snap right in to place. If anything I have more problems getting the flap open!
2088728
I bought mine probably a couple months ago and it broke today. I filled up the entire thing with clothes and the extension parts and it started to lean and it cracked the top part and fell over. It seemed sturdy, but I definitely would not buy it again.
215136
Yes...we bought this last year after our original one broke and it has thicker plastic than the original one.
1954292
if you mean a thicker piece at the top , then yes . if you mean the white plastic piece no. its just the flap
459229
I thought the same thing with mine, but glad I replaced the whole thing. When I pulled the old one out I found a small crack on the seam of the plastic. It wasn't leaking yet but it was only a matter of time and I would rather replace it while I already had the tub apart.
25908
Just broke mine today :( I had a 32GB microSD in the slot in my back pocket, and when I took it out, I could see that the card had snapped, with both halves loose in my pocket. I tried to put the remainder back in to salvage info, but 1) the computer didn't recognize it and 2) I can't get the fragment out of the drive now. User "Connor" has it right: it's pretty durable (been carrying it this way for about a year) but it can snap if you're not more careful than I was.
1258736
Ours hasn't broken yet. The plastic isn't as sturdy as you'd think though. Seems to be serving its purpose as a liner.
652160
Yes. However, the zipper broke before we even got to use it. I am not aware of anyway to get a replacement.
1065239
This item didn't close well for me. I have returned it. I'm not sure about what flap you are referring to.
1115496
Mine broke too. :( I would love to know the answer to this question .. anyone know how to contact the seller?
1421804
Hello, be careful, I think my case (the hard part) was broken while I was trying open it.
220539
It isn't a very sturdy case and I had the same problem. The plastic back broke in mine and I had to replace it.
957666
Yes- that was the part that was broken for me. But to be honest this piece didn't last long either. It broke after a couple of month.
1548727
You can order the replacement flap only by contacting dog mate. Don't know if Amazon carries them.
1957423
It happened to me too. Pull it really hard from the part that looks like the purse handle.