My collar battery is not holding a charge very well anymore. Can the battery be swapped out or do they sell a replacement for the collar only?
1387746
Hi K,You can call PetSafe directly at 1-866-738-4379 and talk to their Support Staff to discuss options. Depending on when you bought it, it may be under the manufacturer's warranty.Thanks, EZDogFences
1387747
Here is the phone number for Petsafe 866-738-4379. They have replacement battery for the one I have for $29 or you can buy additional collar for $79. A friend has same setup purchased replacement battery and second collar for second dog. Sorry if this wasn't helpful with your collar.
1387748
yes you can replace the battery. Check with Petsafe web site or check amazon
1387749
Yes, I had to buy some myself. They are like watch battery. Although after replacing the batteries the remote and collar started to fail. It just wasn't built to last.
1387750
Hi K, You can call PetSafe directly at 1-866-738-4379 and talk to their Support Staff to discuss options. Depending on when you bought it, it may be under the manufacturer's warranty. Thanks, EZDogFences
1387751
Thank you for your question! Replacement batteries are available via our Customer Care Center at the number 1-866-738-4379. Hours of operation are 8AM-8PM EST Monday-Friday and 9AM-5PM EST on Saturdays.
727125
I have had my collar since May and I have not had to replace the battery this far. It take a small battery 4LR44 6V. It only uses one. I don't know how much they cost. I don't use my collar all the time I take it off of her to give her a break. She needs to bark some, like when a strange car or dog comes into my yard.
302292
I am not sure how to fix that but one of my collars quit working completely. Unfortunately, these collars haven't turned out to be one of my best purchases.
1356785
It is a built in Lithium battery. So, I'm assuming no way to replace it. They are asking me to assume the charge of shipping and send a $9.95 check for possible repairs because mine stopped working. That would probably be what you would need to do if yours needed a new battery. Since I've had mine less than 6 months I'm not a happy camper. Probably will not send it back. (This is their idea of a guarantee, I guess.)
1582807
we just took the battery into radio shack and they matched it up for us. we have also gotten a replacement battery at the Bimart here. I would imagine that Walmart or something like that would be able to do it. just go to where they replace watch batteries.
1408071
Yes. the batteries on the collar died, because they are rechargeable but they only have a certain life of recharging...
192578
Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it... » Read More Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. « Show Less
1686231
Sorry to hear this, I have had to contact PetSafe regarding the prongs being to long and the collar strap that holds the excess collar at the end and each time, customer service was most helpful. I believe they also said that since I had the collar less than a year, they would send me a new collar strap, they also sent me shorter prongs, both free of charge. I have never had a problem with the remote or the electronic part of the collar. Customer service was extremely helpful and very pleasent every time I have had a question and it appeared that Customer Satisfaction was their number one goal. Have you tried to contact them which resulted in poor results? I do not want you to think I have a half of a brain but was the plug inserted correctly? I charge both the collar and the remote at the same time. I wonder if the battery in the remote could be bad, it is rechargeable but who knows for how long its actual life is. Hope this is helpful but do try to contact Customer Service @ Toll Free: 1-800-941-4200, this # is from the Pet Safe web site," contact us". Hope you will have satisfactory result. I always have. Good luck and I would not mind hearing if they would help. Thank you
1480451
Mine is about two years old and the collars hold a charge for about 8 hours. The receiver seems to hold a charge for days. Not sure about that. I charge them all at the same time. When my collars were newer they held a charge longer. Closer to 12 hours or so.
1320402
The collar itself has a built in re=chargeable battery. You charge the collar by placing it on top of the transmitting unit - very convenient. The charge (so far) is lasting over 30 days. I haven't had it long enough to know how long the battery will last long term. So far I am very pleased with the unit. A little more costly than some of the others but so far it has been money well spent.
2071539
I've not had to replace the battery. Perhaps the manufacturer could give you an answer. Locally we have a store that advertised they have any kind of battery needed so if I did need one I'd try that store first. They might have economical batteries and would be a local access if you needed more batteries in the future . Sorry I couldn't be of more help.
747871
Thanks MyOhMy. I must have an older model. My COLLAR uses 2032 batteries, but my transmitter takes a 12v cylinder-shaped battery.
1990294
I have a three collar system that I use several times a day. The transmitter holds a 9-volt battery and simply won't work when it's low. The collars don't have a "low battery warning" that I'm aware of. I charge mine once a week on a regular basis.
406474
I replaced the original battery on a training collar with this replacement and it acts just like the original when it was new. I saw no difference in either charging rate (overnight) or depletion. Of course, it depends on your usage: if you have to correct your dog a lot, the battery will deplete faster. Mostly I use the tone function to keep my pointer in range and working from side to side.
727123
I don't know how long you plan on leaving your collar turned ON. We put the collar on our Shiz Tzu...After he realizes it will spray, we turn it off...He thinks it's still on. We have replaced the battery once. Bought it at Wal Mart...It was approximately $4 ...When you need one (they're round), take your old one in and get one like it. The collars work wonderfully...
1205723
Sorry I cannot help answer your questions. I even went to our owners manual and it does not say anything about opening the item or replacing a battery. It does say that the battery may need special handling??? it is a perchlorate battery is all it says! I would get in touch by email with the company. their email is www.petsafe.net or their phone # is 1-800-732-2677. Hopes this helps. Good Luck, Sue
1488545
You can replace the battery yourself. C Crane has a pdf guide at their website. It took me 5 minutes to do it myself.