I have a toto washlet model s300e and having an issue with the wand. It is not retracting and has sprayed water when no one is seating on the toilet?
1393735
we had same problem called Toto tech who walked us through a series of possible fixes none worked toto then sent authorization to send washlet to them to be fixed
1806377
I've had mine for about 4 months and have never had this problem with it. Sounds like you have a defective unit. I'd suggest contacting Hoover to get it replaced.
43346
Yes, I have the same problem. Could not use it till it's empty. Works well for cleaning though.
2130228
If you have the tank seated, so it clicks in and feels secure, then I suggest contacting the manufacturer. Also, something to look out for, the wand connector is plastic and deteriorates over time. Mine broke a few months out of the warranty period and it cannot be replaced. I didn't move it back and forth very much; perhaps I should have.
579585
I have the same problems! I have the TOTO Ultramax II one piece toilet. This Neo 320 does not allow the water to shoot out and the lip of the toilet seat is floating in the air. When I sit on it I'm bending it and I'd guess it's a matter of time before this breaks something. Lowe's did not have the American Standard toilet seat you mentioned in stock so I bought American Standard 5321.110.020 EverClean Elongated Toilet Seat with Slow Close Snap-Off Hinges, White from Amazon and it has the same problems.
1666338
That has never happened to me in the three years I have been using the wands. Wonder if you got an inferior batch. I am so devoted to this method I have thrown away all my regular toilet brushes and stands!
1824936
Depends on which part broke, the tip or the wand. Do you have another tip that you can use to see if that one works? (My setup came with multiple tips.) If it works, then the wand is fine and you need a new tip. Most likely, the little clip at the bottom of the tip (that connects to the wand) is broken. If a different tip does not work, then the wand may be broken. Are you still under warranty? If so, Waterpik will replace the wand or the unit if it is faulty. You'll have to contact them to see.
615758
Have you checked the wringer without the mop to be sure it spins? Do you put the mop clear down in the wringer section(red) and then when you step on the pedal do you hold the mop handle loose enough so that the whole mop spins? Mine works great. hope this helps
2111850
Good evening Elizabeth - I am very sorry about this. Please email us your info and we can send you a replacement part at not cost. We have redesigned the pivot to fix this problem. Thanks for your understanding Steve Parisi President ToiletTree Products
834769
Just untwist wand and install dispenser in place of wand. Dispenser will dispense under low pressure. Replace wand for high pressure cleaning.
408510
Yes, If it does not lock or stayed lock, you may have a faulty handle. Please contact us (if you purchased from us) - Or the distributor that sold you the mop and they will warranty replace it.
1666335
Hi Joyce. I have never had any problem with the pads coming off, ever. Is it possible you may have a defective wand? When looking at my wand, if I hold it too far down it trips the lever that releases the pad. This would be an easy thing to do if hands were wet, slippery from ? or in some cases too dry. I wish I could help you more but those are the only things I could think of.
1528903
I have not had such a problem. Be certain that one handle is fully open, the other fully closed and the rubber washers fully seated. Good luck!
1121876
I don't know what's going on with your wand, but I've had mine for a month and use it maybe two times a week for about 10 minutes, and the last two times I used it, it rattles loudly like there are loose parts.
1298926
Sounds like a connection issue. Just check where the bidet goes to the tank.
1941720
Yes- the lever at the base of the wand (seen in the picture) acts like a fire hose shut-off valve.We've had ours since last October and it works great!
816254
Hey Katie, I have one of these(a terrific product). If you still have it(or haven't figured out the problem) try using a very thin metal wire to clean the stem and the valve that makes it froth. I had the same problem and after reaming it out, it went back to working the way it should!