The combination doesn't seem to be working and the keys are inside. Was there some magical sequence before turning to the single number combination?
1374494
My combination worked fine. The keys on the other hand didn't work so well.
1374495
this may not help much, but there was a push of the knob before turning to the secret number, which is on the bottom of the safe. it is tricky for sure, but once we got it, worked easily,however, once you get it open ...keys very hard to use. we bent the key trying to open. I wish I hadn't thrown away all the packing, to send it back. sorry
1374496
Its a total junk! No keys included, im always buying things online but this one turns me off
1374497
The same problem happened to me, I had to turn the combination to each number and test the lock to get it to open (the number dial and the turn nob are no attached and will spin freely of each other). Once I found the "new" right number I told my son to leave the combination where it was so he could still open it.
589367
I've tried several key combos and have not been successful getting either of those to appear. However, there are options to set a different language and/or region, so that might be something to try.
136630
I have had the safe for a few years now and have not had difficulty with it. Make sure that the key is in and able to turn. If not, try re-entering the combo then the key should turn. Just a thought, have you changed the batteries for the combination key pad?
603647
Default combination must be set on the dials ... That is 000. Push the lever left then pull towards you. See: https://www.youtube.com/watch?v=7RiGwzL7e6o
251559
My son is a computer guru he tooknthe directions and both sets of keys and was back in less than 10 minutes...done.,work fine. Find a computer techie and ask him to do it!!!
2205279
Mine was fully assembled and the only thing inside the box were two keys. I think you should return the product for a replacement.
1734266
I am sure there might be a way you can reset the combination. It should be in the instruction manual.
109284
Hopefully you had not locked the master key in the safe. Because the master key opens it without code. (The knob keys opens it with code.)
442786
If it is on the combination, push the unlock button towards the numbers (opposite of opening) and hold while you move numbers to desired combination. Then push button in opening direction and you're set.
60075
I tried to reset the combination but the directions state that the factory sets the combination and the user cannot change it.
994358
I'm not so sure what your doing. With mine you put in the large number and hit the + key then put in your lower number had hit the - key and to get he answer hit the * key. Example: 500 plus key, 250 minus key, star key to get the answer = 250 I hope this helps you.
1180592
No... Ordered 3 only one worked when i changed the codes so only one i have left has 2 regular house keys inside :/
857035
I see the keys you refer to, but I can't seem to get them to work. Is there some trick?
1448880
Sorry, the 5 is right above the 8 and I touched the wrong key. It would read 1.8.
1426729
https://www.youtube.com/watch?v=uOXUIfddHBU Here is a video of it, please note that you have to do all of your keyfobs at the same time, even ones you already have that work.
1083313
I thought when I read the instructions on mine, it said 4 or 5 digit codes accepted. Yes, order matters. Note that the "keypad" has 1/2 on one key, 3/4, 5/6, 7/8, 9/0, so really FIVE options, not 10. So, 1-3-5-7-9 is the SAME as 2-4-6-8-0. And 1-1-1-1 would be the same as 1-2-1-2, or 1-1-1-2 or 1-1-2-2, etc.
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.