Hello: Has anyone had warranty issues or have had to return this dash cam? If so, were the issues handled in an acceptable manner? Thank you!
1392506
So far I have had no warranty work or issues with my unit. Check with www.safetytrack.com to see if they may be able to help you. I have had very good luck with them on similar products from Vacron.
1392507
I have had my dash cam for over 6 months and have had absolutely no problems with it. It is fantastic at night time. The clarity is amazing. I would recommend this cam to my friends.
1392508
I haven't had a warranty problem. The camera does a good job however, I found the video file format to be unusual. The supplier did respond to the problem very quickly but insisted the file format was common in commercial/professional video work. I could not read the file in any PC but I did find a program (at a cost) that would convert their format to a more common one that was PC compatible. Otherwise, the camera works as expected.
224245
I got a US warranty. I suggest you go to Beach Camera and check out their warranty policy since this is where the camera comes from.
1234146
Hi, all I can honestly tell you my friend is that after only a few months, I had to return four out of the eight cameras for repairs on separate occasions to the SWANN Co. Though their repairs customer service is good and must be commended for their efficiency and help, I. really cannot recommend this brand in good conscience. Good luck, Tracey
2230947
My experience: return/sell the camera and buy anything else. Sorry I couldn't help more - but the camera is very poor quality.
515958
you can record between 8-12 hours (depending the light , dark or day light) you think you need more than 8 hours on a 32 GIG SD card ?? I have tested at least 10 different dash cams the ones with more capacity have BAD quality
1593124
I've been using this dash cam for awhile, didn't notice any problems. mine stays cool while changing from power socket.
171513
I haven't. I had to return it to Amazon as I could not get either the camera or the microphone to work. I have replaced it with another camera/microphone which works perfectly. I do not know if it was a defect in that particular unit or an incompatibility with my system software or hardware. My business is Data Processing consulting and I know a lot about the hardware and software on my PC and could not get it to work at all, so after many different trials, I gave up and purchased a similar but different unit and it worked the first time. No trouble at all.
1251126
Simple, why not just return the "Cam" for a complete refund backed by a full warranty with it? I just wished THIS particular cam had a wider view area, color is alittle off as well. (grn"s) I run shielded cable, power at the cam install site as well. Could drop down to a 650 tvl with more view area for a hundred bucks less to, with color! Just a suggestion?! Bv
1320581
Sorry for not getting back to you quickly, make sure the plug is fully inserted, also the button with the camera icon on it changes the view from front, front with rear in a smaller screen, or just rear. I know the instructions aren't very clear, my camera came set up in a foreign language. Had to watch you tube video: "Review: Front & Rear HD Car Dash Cam" by Techmoan. Watch this video, it might help You,
1104528
I agree with JR, check/swap your wiring/power supply. If it still doesn't work send it back. Quality control on this camera is not good, Ordered 2, one was bad right out of the box.
90043
Yes!!! I have this problem as well! It's so upsetting because this is supposed to be a high quality camera. And I don't feel like spending $500 for a second camera. Have you found the solution for this? If you look at my YouTube channel: APurposeDeep, you can see that my first 2 videos were recorded with it and the quality is very poor :(
1961606
Sounds like it may be a bad camera. I have no idea why it would be doing this. Did it function correctly before? If so, it may be going bad.
258330
check out dpreview.com in the Nikon forum. Seems like all cameras thru #3114394 have the defect. I think this represents ~2.5 months' worth of sales, *plus* whatever is in the inventory pipeline.
1157631
Our camera is still working beautifully; I have not heard whether others have had issues. Good luck!
322286
It is a good camera compared to the others I have had. Not sure what kind of warranty other than i had a month to return it. I have asked a question and never got a response yet from the tech guys. I guess they exist.
722029
I just got my camera back from the Cannon Factory and they said found that it was an internal issue, they replaced "something" and sent it back and it works just fine! Sorry this isn't a more helpful post for those of you without a warranty! I'll keep looking through my paperwork at home and see if they were more specific AT ALL in stating what the mystery "something" was that didn't work. Just wanted to update as I promised I would!
1095670
Same issue with my Sony cam. Get the error message but I continue and use it, in spite of the error message. Works OK but is quite irritating. Haven't had the failure yet, hope i don't. Seems Sony has a proprietary card format, and as you probably know they are very proud of their cards. (expensive) I would suggest that you bite the bullet and pay the Sony price to ensure you don't have a camera failure.Good luck with your issue!