I just got this product. I put the batteries in both places. The remote turns on but the pad doesn't work. I tried vibration and sound
1375690
You usually have to push either "manual" or "cry detector" settings on the top of the remote for it to activate, but if that doesn't work, something might be wrong with the pad.
1375691
I would call cocalo and they them know. Sounds like it might be a defect in it. Mine started up right away.
1375692
Yes I had the same issue - It's been a while but I believe I found that the "sticker" cover on the remote is upside down. once I pulled it off and turned it the remote worked fine. Now it's horrible on battery life but that's a separate issue. My daughter didn't like it anyway so I have one that was used like twice and now sits in her closet.
390305
I had this happen to mine before. Once was when it was not plugged in all the way from the cord where it goes into the pad. Another time it happened after the power went out; we just unplugged it from the wall outlet, then plugged it back in and it worked fine. Hope this helps!
11303
Check the batteries in both, if that does not work reset both. If resetting mouse and keyboard does not work, try moving the Bluetooth usb connection to another port.
1363981
Make sure the battery is connected. Make sure the battery is charged. Replace the batteries in the controller. Make sure the switches are both on.
323748
There is a reset hole on the back of the main unit. Get a pin and put it in the hole and press down gently. Make sure the batteries are in correctly on the remotes and the main unit. That should take care of your problem.
688337
Hey Ray, I happen to be a garage door technician. First of all I would recommend you to buy new 2032 batteries for the remotes and try that (you might need to re-program them once you put in new batteries). Make sure you put them in the correct way with the negative side down. If that doesn't work then it's definitely a logic board issue. If you replace the logic board, make sure you unplug the unit first. After you finish puttingin the new logic board you'll need to program all remotes and keypad. I hope this helps you
2018119
Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the... » Read More Two thoughts first press the red button on the top of the black little box where the power cord attaches to the LED Board. It should come on immediately; unless something is seriously wrong with the board. Then check your remote control open up the battery compartment there may be a piece of the plastic tab still in there or the battery may have come loose during shipping. If you open the battery compartment and there's no plastic in there and the battery is in the proper place you may simply need a new battery. Mine has been up and running since day 1. If none of these seem to be the problem I would return it for a replacement. Good Luck. « Show Less
485688
The remote is bad. Sounds like its making constant contact somewhere. I would take it apart and blow all dust out from the inside then put it back together. If that doesnt help get a new remote.
635780
You must have spooked my candles. They quit working tooGoing to try replacing battery in remote tomorrow, will let you know. BUT shouldn't have happened this quickly haven't used them that much
411679
Try the factory reset 159B. If you get it open just remove the batteries and use the keys that came with product, because your electronic keypad is probably dead. This happened to me too. Hope this helps. Good Luck!
2009690
Obviously I don't know for certain what could be wrong but several troubleshooting ideas come to mind: first, is the fan off? Try taking batteries out, rubbing them on cloth or towel and replacing them, and then try to use. If that does not work, try replacing all batteries with new. Make certain fan is completely off before working with the remote so that any instructions the remote or fan received before it stopped working will be eliminated. Also unplug the fan for 2-3 minutes to delete prior, possibly conflicting instructions sent to the fan by the remote. Also, make certain the remote has a clear, unobstructed view of the fan--the remote won't work if it's too far away or at an angle to the fan. Hope these help but you may need to contact the manufacturer.
2218533
Make sure that as soon as u put the batteries in u point the remote directly at it and hit the vibrate button. If u have already put the batteries in and didn't do this then take them back out.. alo make sure your battery is in the remote to
546017
I haven't had any problems with mine. There is not a light on the remote that comes on. I have also used other remotes and controllers with mine.
1561753
I would suggest buying a Battery. Not being funny, but you have very little invested and the Battery being Dead; it stands to reason you should just replace it. The Remote probably works fine, or send it back.
369163
Troubleshoot: *Make sure the clear protective tab is removed between the battery and the battery cover.* Use brand new name brand batteries to provide enough power for the remote to communicate with the candles.* Contact us directly if you still have an issue. Thank you.
449069
Unplug the unit from the power supply and the pad itself. Replug it in. Check the cords as well so they are impinged.Check for humidity levels in the room. Also, mine has been set for minimal time needed and not on the 8 hour settings. I also power it down every day. I don't wash it either.The instructions also stateto checky the connectivity. It also could be set at a too high of temperature.If not resolved by any of these methods, it needs either service from the sales staff or it is broken.
468223
I called the company and they told me to be sure to put the batteries in order. 1st battery goes in the key pad then put the 2nd battery in the unit on the door. That should do it for you. However, if it still is problem go online and find the company and contact them.