Is this locked or unlocked? It seems that some Amazon customers have received locked phones. Anyone have information on this issue?
1376772
check with your carrier. Ours seemed to be locked but the carrier sent setting to the phone to configure it. It works great!
1376773
my phone from new breed was unlocked, it worked with pre-paid att&t; sim card just fine. Not sure about other carriers... the phone's gsm / mhz may have to do with what carrier it can take? I'm not sure, you would have to research...
1376774
my phone says att, but I have tmobile and it works... it does seem to have some ATT settings, but I am able to make phone calls and get text messages.
1376775
Yes, it is unlocked. I now have T-Mobile.... The rep at T-Mobile said that the AT&T; logos won't go away since it was originally an AT&T; phone. Everything works just fine on it.
1285145
greeting friend! thank you very much.ok, what are the steps to unlock it? because I've been to two sites and tell me you can not unlock ... please asesorenme, send instructions to unlock. I do not want to lose the team, here are too expensive phones, incomprable. I appreciate friend Help me.
1636714
Not if used, it is not, also you will not be able to unlocked it, is nearly impossible you will have to contact the person who sold it to amazon
1971884
william here, my phone went dn 12/23/13, hope u guys gives me same, add min to my new phone when iget or credit my account, which i think u will,, no problem with amazon, they stand by their word,!!!!!!!!!
964282
Amazon doesn't seem to have any formal definition of what new means. Ebay defines it as "unused, unopened, undamaged", so opening a phone's packaging to unlock it would seem to violate that definition. A related question is where these phones actually come from, seeing as they were never for sale to anyone without an AT&T contract. Presumably they were owned previously by someone who got the phone from AT&T then returned it or sold it on for whatever reason. Thus, there would be no way of telling if the phone is actually unused or not, as it would be up to the original owner's (dis)honesty. I'm just theorizing here as I have no evidence to go on, but this would probably explain why some of these phones aren't as new as they should be.
2027868
I'm not sure what to do if the phone comes locked. When we got ours, I just called Sprint and they walked me through how to set it up. Maybe they could help with the unlocking process, too?
2013446
it is truely unlocked. I have another service and it works fine. Are you looking to purchase this phone from Amazon?
1440351
I got a phone online on Amazon and the phone was locked in such a way that it didnt work any place apart at USA.
421485
Yes!!! I did not receive a locked phone. The only thing I had to do was make sure that this phone was compatible with straight talk in my area and it was!! And I have been very pleased with it, no problems at all!!
1501599
My phone working, maybe it has a problem. Why don't you contact with Amazon?
252431
Mine claimed to be unlocked too. It wasn't. It is also dead now(I got it for chChristmas), so I recomend that you send it back while you can.
1655251
Just to let you all know I purchased this phone last night and today I recieved and email giving me my NEW number which I dont want. I was told by Amazon I could change over my old number since I was renewing my contract. CAlled t-mobile today and they were like no you cant because Amazon started you a new account!
783905
no the phone is not unlocked, i had to take it to a cellphone place to get unlocked and the technician told me the phone is not new but factory refurbished. very disappointing
1650169
I wrote the seller and got this reply:Dear Mark,this phone is not unlocked. Have a great dayAnita S.Customer Experience Manager
1978900
If condition notes do not say it is locked, then it is not locked. If you get a locked phone return it.
1034124
As of today (7/17/13) LG customer support tells me, with a measure of vagueness, that they are "concluding a contract with Amazon to provide connectivity to more LG players, and a software update will be coming out mid-July." By my lights, it IS the middle of July. This sounds like BS to me. LG agent was vague about recognizing my particular unit (label on back reads "LG BD572 Aug 2010", clear as day). Amazon customer support agent, equipped with same HW information, attempted to talk me through the process, took me down the exact-same avenues I'd already explored, arrived at the identical impasse I'd arrived at: inability to get LG device to cough-up a five-digit "access code". Do any of these bozos know what they are talking about, re the HW/SW products they are taking our perfectly-good money for????
956966
Hi, Christy K. Is this a phone you are trying to purchase from AMAZON? I bought one that was Sprint ready last year, after my phone was stolen. I made sure it was supported by Sprint before I purchased it. I had no problems activating it. I hope this helps you. Rob H.