is it possible to purchase just a new cage? The one I have keeps opening on every spin &amp; balls fly everywhere.
1365289
I don't think so unless someone is selling a cage separately. I have heard about this problem...my cage works fine so far.....but I hear a elastic band is a good temporary fix.
811806
Agreed. Make sure the ball is out of the locking space. If that doesn't work, it could be faulty. I received one that didn't latch properly and the seller promptly sent me a new one.
648291
I had the same problem with my rabbit; I ended up ordering stainless steel bowls from Amazon which hook onto the cage. I use one for food and one for treats; this is working out great! It's been a year now and I'm very happy with the outcome :)) TRY THIS! You won't be sorry....
468053
I think there are several different sizes. The one I got would be way too big for that cage.
1296612
It sounds as though your ball is not seated properly or the connection is not tight enough. I have had this model for nearly a year with no stability issue at all. My husband has used the same type for nearly three years and his is still very stable. Mine did come loose one time and I had trouble getting back on securely. Once I got it to 'snap' in place it has remained tight and moves only when I move it myself. If this is a new purchase I would suggest contacting the seller for replacement.
1315163
Hi Catherine. I am very sorry but we will be of no help - I had two guys come in that do construction and they figured it out. Good luck, it is a beautiful cage when together and my birdies love it.
189542
Just curious how long did your wheels last? You can get replacement wheels at stamina products.com. They have a 800 number which they do not answer. I left a message and sent in email on foresight that I will need new wheels. Not sure if it's possible but putting stott wheels on the machine would be a good investment. I'm just not certain if it is possible. I had read a previous review in which someone said they had put better wheels on their machine. Which model do you own? Hope this was helpful!
1730083
It is my understanding that the seller is also the manufacturer. They should be able to provide a new wheel. Also with the wheel measurements you should be able to get one from your local hardware store. If you have already tried these suggestions, I don't know.
1244903
I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are the best. I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are... » Read More I did receive instructions, but it was nothing more than a slightly broken apart picture of the cage in the picture here. Like the answer before, lay out all of the pieces and note all of the equipment you were given. I was missing two long bolts for the frame when mine came in but they were not hard to replace. Start with the walls and bottom, once that goes together the rest makes sense. Sorry I couldn't be more help. If you figure out what the curved rod with the hole at one end and threads at the other is for or where it goes, please share. Our Sun loves the room and hanging toys are the best. « Show Less
1738314
Hi so we bought this for our amazon and I'm pretty happy. It's not as nice as the big cage we got for our gray but it was about half the price. Our amazon has not been able to open the locks on the food bowl but when he's lose and on the outside he has practiced so who knows. The bars are a little on the smaller gauge, if your guy is really rough on his cages he might be able to bend them, but the cage is so large our guy is pretty happy and doesn't mess with the bars. Hope this helps a little bit :)
813670
I bought a cart for this cage from Amazon called "Honey-Can-Do", item CRT01451. I believe it was in the home section under heavy duty rolling cart. It has been outstanding for this bird cage. I have 5 parakeets in the cage and roll it on the cart in and out of my porch---up and down one step easily. It's great!
2238132
Can you please elaborate on how it's not fitting? Is it just not getting mounted to the cage? Is there a way that you can send pictures, so we can further assist you?
396538
Call Barker ASAP. Have your receipt with the order number handy. They were really helpful when I had some questions. Both of ours came from barker with the wheels locked on. Best of luck getting this resolved.
1314738
Am sorry to hear one of the balls fell off. We never had any issues with the unit left in California nor the one we have now in Portland. My engineer husband suggests you contact the Prodyne folks for an additional ball, as parts like these are generally custom and would be somewhat expensive to replace. Good luck! Rebecca
1981217
Hello, I found the part numbers for the tray and ramp listed in the cage instructions: http://www.waremfginc.com/ShowPDF.ashx?id=01930%20%20%20%20%20%20%20%20%20%20&rel=Instructions But I don't know if they are available just by themselves. I could see about setting up a special order if you wanted to contact me by email. Thanks, Ryan SJK Products Inc. ryans@sjkproducts.com
683835
Same problem here. Great toy, but it sure is fragile. Maybe take to a Hobby Shop? Haven't done it yet.
935601
buy another one. :) I contacted the company for replacement bearings and they never responded at all. I think you're on your own with this one