I bought this product from you on Amazon. The PC cannot retrieve data from the logger now. What can I do with it?
1383886
You need to download and install the software from the manufacturers website. The software included in the package is obsolete.
1383887
Hi. Just some tips for verification:1) Uninstall / Reinstall driver and software2) Try connecting GPS unit to another USB port. Connect it only after reinstalling driver/software and reboot the PC.3) If problem persists, try the whole process in another PC.It is required further info for better response,Regards,Juan Manuel.
1383888
Assuming that you're out of your return period from amazon, you'd need to contact the manufacturer...not amazon.http://www.mobileaction.com.tw/support/support_Contact_i-gotU_en.jsp
1383889
I can only suggest you try http://www.i-gotu.com/ and see if there is software which must be updated. Hope the URL works for you. :-)
852212
Sorry to hear that your machine isn't working. Amazon has a great return policy and I've never had any issues with them providing a refund for defective merchandise. I know that this item is large and not easily returnable, but give them a call.
290662
same happened to me, I just got tired and threw it out. I thought the disk was empty, but it is some kind of software for windows 95.. the whole thing is junk
604323
hahahahaa.... unplug it. or if you can't take the time or be so obvious that its there to unplug it, can you "walk by" and simply turn the dial to "minimum influence" until you can get back to retrieve it. We put one on a 3' usb extension cable so we could hide it under a table top. Been going for two months now on one pc.
2130944
I can't tell you what's wrong but I can provide you some suggestions. The reader could or the hard drive could be bad. Try another hard drive if it doesn't work return the item for a new one and try again. It could also be the USB port on your computer could be bad. Try a different one. Other than these small suggestions, which you may have tried already, I can't help you via messages. I haven't had a problem with the one I purchased. Good lick and I hope you can resolve your problem.
678012
The port has come disconnected. Contact the vendor and either get a new one or your money back. Mine did this and the vendor wanted to play around but having Amazon back me helped them see the light.
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
1863224
I would like to know why you are disatisfied with this product that you would like to replace it. Did you try to contact Amazon avout the problem? Please let me know of your problem. Thanks Ken
2229714
Sorry fellow. I am not techno savvy. Call AMAZON. They have a good support team.
1012381
There is nothing on the device itself. You will be prompted on what to do when you attach it to your computer via USB cable. I had trouble with my set up, and ended up calling Customer Service at Seagate. A very knowledgeable and helpful guy talked me through what to do. I allowed him access to my computer, and we got all the bugs worked out. I'd say if you are stuck, go to their website, and call Customer Service.
302100
You need to send the Module back and have them Update the firm ware I had the same issue Amazon customer support can clear this up for you no problems.
1259726
I would call the company & try to get another one, or just buy another system. I record my video on my desktop computer. Much easier to work with, never look at my recorder video.
1128356
Did you replace your hard drive. I am interested in doing the same thing. Thanks!!
43528
Sorry cannot help. Only owned this product for 48 hours before returning it. Also I asked Amazon to withdraw my review.
2245177
I split 5 logs with mine than after that the reset button would pop. Never could split anymore logs.
1952268
I threw mine away. PCS of ####. Sorry. It Never worked right or kept working. Good luck with yours.
1248172
I would contact the company you bought it from. They should be able to tell you exactly what to do....or go to the manufacturer's website for what to do as well.