The plastic cat door doesn't swing closed after the cat exits. Is the one I have defective?
1378479
How open is it? If the lock is not in the correct setting for your preferred use, it does not completely close. However, if it is open a sizable distance, I would say it is defective. Ask for a replacement. When properly working, it is a really great door. My cats love it and I am pleased with it.
1378480
I have just read the answers to the fact the cat door does not close and blows open in the wind. How do I get it replaced? I am very pleased with it other than this problem
1378481
Possibly. Mine was too rigid for y pets to feel comfortable using and when it got windy it flew open. I prefer the pliable version of these doors.
899281
Try manually pushing the switch on the left side of the door with the door open. It may be broken.
1731650
3 things: I taped it open for a few days, so the cats got used to the exit. Then I had it open without fob use (I think they call that training mode). I also triggered the lock many times with the cats hanging out nearby, so the lock engaging with their nose pressed to the door would not spook them. Then I just refused to let them out any other way, and they figured it out. Then again, these cats have totally dismantled the frame I had built around the Cat Mate when I had it locked to keep them inside on Halloween.
1112408
Mine did this after some use. Here's what I did. Open the door all the way and use pliers to move that flimsy hinge at the bottom slightly to the right. Gently. It's really of poor quality. Now the door closes all the way. Clever me.
1796393
I would guess its defective as long as you're sure you are getting the ends of the closure latch into the molded plastic track that holds them. I have had no problem with mine coming open even with an exuberant pit bull puppy.
60512
Gee i have 3 of them and hasn't happened. My first suspicion is maybe the bolt hole is a little too snug. I'd check if you have the same issue with the door open. Then loosen the plates a little to see if you still have the issue. Several things could cause it, but maybe when they originally drilled the holes they were a little off?
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
80083
http://www.youtube.com/watch?v=Daic5iodsEg - This video show the exact problem described and a solution to it. Unfortunately the hello kitty model I got do not have any screw to open it. May be I have to pry open it and try.
1929552
your cat will be able to go out but will not be able to get back in.We use a magnet on the outside of the door to check that it works as it will click to unlock it.
997033
If you haven't tried already, you need to turn the handle while you close the door. The bolts are supposed to go in. Have you set the new code? Perhaps there is a battery issue?
1244052
It does have door openings on both ends. I would remove the plastic kitty door so air can circulate. I guess if it was too hot, they wouldn't use it.
1838905
Along with food or some other tempting thing on the other side of the door, we also physically pushed our cats head into the door and literally shoved them through! Seems a little rough, but it eventually worked. One of our cats took to it right away and the other took longer. Keep at it and they'll figure it out. Another thing I've heard people have done is completely remove the door just to get them used to walking through it, then add the door unlocked, then after a while turn on the lock. Good luck!
1796394
When you close the door make sure the prong on the top and the bottom are in the hole all the way. Pull the door and check it .
997035
Try doing the combination again and turning the handle to lower the bolts. If the door is open and you turn the handle the bolts can lock in position and not allow you to close the door.
1120618
I have no problems with this, but there are two ways to open/close the door. One is manually on top of the unit, and the other is by remote control. You may narrow down the problem by seeing if one or both of these methods don't work.
866620
I essentially did the same as K. Keiner. I traced the opening on a piece of texture 111, cut it out, and attached it with a single hinge at the middle top. We used a regular heating pad with a timer and it worked fine although our cat uses the condo during the day only so we close it at night or feral cats will taking over. Once a feral cat has used the condo a domestic cat probably wont go back in until the feral scent has been removed by washing and or replacing the blankets and pads. We found this out the hard way.
113894
I'm sorry. I meant to respond to you sooner. Yes you can leave the door open but you may have to squeeze by unless the door opens all the way back. My cat loved this thing and it's very neat and strong. It doesn't take up as much room as the towers that set up in corners. I got the bigger one, put towels on the floor of each level, and sprinkled a little catnip on each floor to get my cat to explore it. I think it's a great invention. I hope this helps.