I bought this, The colors seem to work fine, but the black doesn't print. I've tried 3 different cartridges so far with no luck. Any ideas?
1370971
The black color is working on my Printer but it's not 'perfect' but just good enough for a cheap one.
1370972
Britini, since the black is used more than the other colors, I would suggest cleaning you printer heads every time you change a cartridge. Also, make sure that the security tape that needs to be removed has been removed. If yes, and your cartridge is still not working, check the cartridge to make sure the film over the dispenser site has been punctured to allow the ink to fill the well. I hope this has been helpful. Best of luck. Rebecca Bell
767390
I have used OC Products and Printonic from Amazon in my printer like this. Most of the generic or refurbished cartridges that I have used worked well. I have had a few that did not. I recently got some very cheap ones from Meritline that worked when first installed, then after a few weeks, suddenly the printer did "not recognize" the cartridge and would not print. I tried a lot of things but nothing worked and I had to throw away those 2 cartridge, 2 black ink. My advice DO NOT get the very cheapest ones. Amazon has a feature that I like very much where it will let you know if the cartridges will work in your printer if you have it listed.
1548854
My experience is when it runs out completely of any ink color it stops working but not before if black has not yet run out the printer will, sometimes, ask you if you want to print in just black. If it says low, be sure to have more ready of the same color. Otherwise this is an excellent small printer.
1612755
You will probably have to buy a new printhead. The company misleads customers by advertising that "you can save on printing and ink. They don't tell us that it uses both cartridges to print in color and in black only too. If you don't use it frequently it will start to malfunction. I put a brand new black cartridge in and I barely used it when it malfunctioned because I didn't have a color cartridge. Not pleased with this product!
115359
A few years ago, I had a problem with a black cartridge. The color cartridge worked just fine. I had an HP PSC1610 that wouldn't recognize it, although it had recognized all of my previous Sophia cartridges. I called them up (785-865-3725), and they sent another black cartridge out immediately. No questions asked.
1622498
Revised: The first black cartridge didn't work. I initially assumed they would all not work, but figured that for $20 I wasn't going to bother trying to return them, so I tried the second black cartridge and two of the colored cartridges and they all worked.
455735
My cartridges have not run out yet, but I'd bet that if you specify Auto/Color, then it would not work because there is no color available. If you specify (from whatever machine you're printing from) that you want Black, then it should work fine. That's how other printers have worked for me.
396040
Why won't printer print in black. Cleaned heads several times and nothing helps. All ink cartridges are over half full. Colors print great, but black won't print. Not an answer, the same question as asked before. Can't find answer to question someone else asked.
332534
Well, start with the fundamentals: Is the black cartridge in the correct slot where the black cartridge should go? If you put the old cartridge back in, does it work? Do you see the ink level show up when you query the device?
847083
I have not had a problem with the ones I have purchased. But my father purchased some refilled cartridges from someone else and I know his printer would not recognize those. So he purchased 1 black new cartridge and is running it now and his color cartridges from the refilled ones are still working with the new black cartridge. I was concerned it may happen with the ones I purchased here. But so far it has not.
557079
I'm having the same problem with the black ink. I paid handsomely for this printer, and the Company should stand by their product. Let's see if they do. If I can't find a solution to the problem, I will address Brother. I suggest you do the same as it appears we are not alone.
2061952
Using the cartridges is always interesting. The chips onthe cartridges need to perfectly match the pins in the printer. If you are getting "cartridge not recognized" that may or may not be solved by removing and replacing the cartridge. If you are getting noting, power down the printer, let things reset and then try the new cartridges. I consider these a boon when they work and am not too disappointed when they don't. You might also try cartridges from one of the other packs. I hope this is helpful - and if not, truly sympathetic.
1722547
Do you mean you can not see the ink levels for Black and Magenta in the control panel. If so something may be wrong with the printer. If you mean they are not just printing properly the problem is probably these cartridges. Throw them away, install something with better ratings and run head cleaning several times till the printouts are good.
1472879
I have not run across this problem yet, but I believe if you print in black you should still be able to print without replacing the color that has run out. Hope this helps.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
2130224
When I purchased this brand the reviews says that it may take a few tries to get it to work. I had a cartridge that did not work, and I removed it and put in back in and it worked.If that does not work I would contact the seller for a solution. Hopefully, this works. :)
1834077
Carl! I just did it... took out the color cartridge and it printed a B/W image....hey thank YOU it is good to know just for general purposes. BTW it is darn good little printer and if you can find it on sale as I did (40 bucks) also there is a vendor here that sells both cartridges for under 20 bucks including shipping...they wanted 48 bucks at Staples for the dang cartridges themselves for cryin' out loud........:>}