I bought this pot. When I boil water then simmer rice on low it boils over so I mix it & it does it again. Is this normal or is the pot/lid defective?
43086
Could it be your burner? Or wait a little while after turning the heat down before putting the lid on. Could be pot retains heat better than other brands.
43087
Pot is top of the line. I agree it could be that your burner will not go low enough. A flame tamer works great.
43088
I make steam rice in the same pot too. Whether you have a gas or electric stove, once the water is boiling you have turn the heat down to very very low. There is no need to stir it. Low low heat. Just steaming is enough to cook for rice.
43089
The water boiling over has nothing to so with the pot being defective; you either have too much water in it or the heat is too high. Since it happens again after stirring I would say the heat is too high. The pot and lid are very good quality.
1998910
You are welcome. They should refund your money because it seems like the rice cooker may be defective. Or they should send you another one. Good luck.
697686
When I drain the water, the lid is not on, I use a colander which I place in the sink. Not one problem. This is my favorite pot. Have given a few as gifts. Make soup, chili & lots of other stuff in.
79209
Most cookers do tend to boil over the edges, probably you need to adjust the quantity of rice and water. For me, I place the cooker on a large heavy porcelain plate, so any heavy spill over / froth that sprays will be 'caught' in the plate. I cannot compare with the rest, but this has been as good as any other cooker for me as far as this aspect is concerned, I think it isn't too troublesome for me. The good part is, it is steel. I wanted to avoid Teflon/ non-stick or aluminium in my cookware.
620872
Sorry to hear about that, R. But it could be okay still. My pot has discolored also, and has what looks like bubbles in the finish on the inside bottom. It hasn't effected performance or taste. I would just clean it out good and try it...I'm sure you have by now. Let us know how it went.
1224778
I boiled water below the minimum before, which is about a cup. Nothing was wrong, just boiled faster. Plus it shuts off after its done boiling.
1717946
I haven't had an issue with it. Also, if your rice is browning too quickly, try fiddling with the water ratio by adding a bit more.
2239893
There should only be one pot! Not sure what your second pot is. Take out the inner pot (the one with the cup marker), put your washed rice in it and add equal amount of water (use your finger as a measuring tool) The rice and water ratio is about 1:1. Put the pot back in the cooker and turn it on. When it is done, it will auto turn off. (It is just a 3 cups cooker so don't expect to cook more than that.) Good luck.
1019159
I just measured it with a square. It bows up 1/8 inch in the middle even when cool. Then warps more as it is heated. I didn't find that to be a big problem however on my glass top stove. BTW, here is a trick. Most of my pots are flat bottomed and I do have a ceramic cooktop. I have some copper bottom pots that are not flat on the bottom which do not work well, but use a trick to get them to work faster. If you wet the bottom of the pan before you put it on the stove the water will turn to steam and efficently transfer heat from the cooktop surface to the bottom of the pan. The steam condenses on the bottom of the pan and then drips back to the cooktop surface to boil away again. I just measured it with a square. It bows up 1/8 inch in the middle even when cool. Then warps more as it is heated. I didn't find that to be a big problem however on my glass top stove. BTW, here is a trick. Most of my pots are flat bottomed and I do have a ceramic cooktop. I have some copper bottom pots that are not flat on the bottom which do not work well, but use a trick to get them to work faster. If you wet the bottom of the pan before you put it on the stove the water will turn to steam and efficently transfer heat from the cooktop surface to the bottom of the pan. The steam... » Read More I just measured it with a square. It bows up 1/8 inch in the middle even when cool. Then warps more as it is heated. I didn't find that to be a big problem however on my glass top stove. BTW, here is a trick. Most of my pots are flat bottomed and I do have a ceramic cooktop. I have some copper bottom pots that are not flat on the bottom which do not work well, but use a trick to get them to work faster. If you wet the bottom of the pan before you put it on the stove the water will turn to steam and efficently transfer heat from the cooktop surface to the bottom of the pan. The steam condenses on the bottom of the pan and then drips back to the cooktop surface to boil away again. « Show Less
1105225
If you find out where this rice cooker is from please let us know. As for brown rice, I usually put more water (ex. 2cups rice, 4 1/2cups water) it turns out fine.
1475077
Are you filling it too high? Is the lid "locked" on? Occasionally I'll have some water collect on the lid, but I've never had it actually boil over.
626479
I'm not sure which part of the cooker that you are having difficulty with; however, when I have any issues with my rice cooker(s)...I simply buy a new one since they are so inexpensive and lasts me for years. If it is the glass cover that you are speaking of...then it is definitely cheaper to buy a new cooker since the covers are only a few dollars less. Check eBay.
835034
Once in awhile that happens to me. Usually doesn't persist when I lay my hand (w/pot mitt) on lid. Spring mechanism is sensitive to humidity I think. I have two of these rice cookers. When one has problems. I just switch to my alternate appliance. The next day...the fickle one is usually fine�
1983995
Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my... » Read More Well mine has a hairline crack too. I added more tap water to an already hot pot and it cracked halfway across the bottom. Yes they have replacement pots, but you have to buy the lid too. The replacements only come in sets. Depending on how long you have had the pot will depend on the price. They will give a certain percentage off depending on how many months you had the pot before it got damaged. My quote was $20.00 pot + $20.00 shipping. They also want a picture of your cracked pot. If you are extremely careful with this pot it makes great food, but the clay is delicate. Mine sits in my closet still cracked :( I just use other healthy cookware on the stovetop for now. « Show Less
1490978
I am wanting one of these pressure cookers and saw your rice question. When I use my rice cooker, you get much better results when you rinse the rice before placing in the cooker. So that might be the case with a pressure cooker. That being said, whenever I make rice on the stovetop I don't measure the water. I fill the pot up like for pasta, add the rice and have it come to a boil. Then I turn it down a notch so it won't boil over, check it in about 20 minutes, and drain in a strainer. Let it drain, rinse with hot water then fluff with fork. It turns out fluffy every time.
2019541
i haven't had problems with anything boiling over. as a matter of fact. i don't put the little lid on. it's fun to watch whatever i have boiling. boiling water or whatever, only goes so far in the pot and that's it.
1032951
I had the same issue. I found it to be dangerous with hot boiling water spilling down the pot and onto the table. I exchanged it for another that did the dame thing which I also sent back for a refund. I found it to be a overpriced piece of junk that was poorly designed. The product should be recalled!