The top doesn't seat right into the bottom of my unit. I wonder if I assembled it wrong or if it's a possible defect. My kitchen was drenched.
1333770
The top just sits right on the lower unit. You probably overfilled the unit and it leaked out. You can only put in the top what will fit in the bottom.
1333771
There is little for anyone else to add to the other comments. To much in equals spillage. Your filter is working as designed.
1333772
The unit is not designed to stop filtering when the bottom container is full. It will run over if you over fill it.
1333773
I that happened to me.. basically you over filled it and the pressure pushed the top tank up.... fill up to the top of filter, or just below. It's good to go
2001836
Mine is somewhat loose, but I think that might be part of the design to let some of the steam out. It really works great.
153542
sounds like there might be some kind of obstruction. Not real sure, I never had any problems with mine. Is the tank sitting on the base properly? I use either R/O or distilled water
1689221
I also had this issue. What little bit that did go on it didn't go in straight so the top section was leaning. This is really not a well made piece of equipment.
1093711
I will share that his unit gets very hot on top. This is throne area of disappointment compared with the under cabinet model I had that I replaced it for. It is because of the heat that I have not pursued creating an under cabinet holder for it to siting.
1808798
Same answers as below. Should move up down side to side. It sounds like yours is defective. Contact amazon n they should be able to send you a replacement. They're pretty good about that.
1533582
Oh wow, not had that happen. Is the top drawer fully pushed inward? Maybe toy around with the top drawer to see if that helps.
1056157
The secret is to be sure that the top is aligned with the bottom. Make sure that you have everything perfectly in line and it will fit as expected. Put it on crooked and it will not fit. My significant other came up with an ingenious idea, fitting a small level on the top with super glue. All we have to do now is check the level to be sure everything is in line.
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
1849584
You should not have water around the unit. It could be you are positioning the mist into the indentation in the top that is then overflowing. Other than that I would say your unit is malfunctioning. Good luck.
306215
When filling the top, make sure the bottom chamber is not full. If you put more water in the top chamber when the bottom is full, you may overfill the bottom chamber. The Berkey Guy
1007119
I just ordered this and there is a HUGE gap at the top. I'm confused as to how the other reviews say it closes all the way!
1412731
i believe this is a design flaw. Ours was the same and when we did use it our cat moved the top and the water was pumped out on the floor. If you can, return the device.
1023721
I got a top that I had to squeeze on. Eventually its working. But I would return the top and the bottom if they wouldn't work together. Bill
1773708
I have not had this problem, so all I can think of is that yours is not put together properly. Wish I could help more.
106062
Mine was a flat bottom. However, I would suggest calling the Wok Shop - they are super nice and really helpful!
1877710
I fill my unit I/2 inch from the top. If the water still flows poorly, check the pump, it may have a blockage. Rinse the pump real well. Hopefully this will help.