Two of the four pens I ordered had dried ink and the light did not work. Can you send replacement pens?
1357415
You have to contact the seller who you purchased the pens from to get replacements. The easiest way is using the contact seller button next to the order in the "your Orders" section of your Amazon account.
1507564
Of course double check the cartridge; tap gently several times on the end of the pen; make sure the tines are aligned. I wish you luck. Let us know.
1600004
I have not had that issue. I had a box delivered that all the pens had leaked out. The seller replaced immediately. My recommendation would be to contact seller. They are great pens.
75293
If the ink won't flow, you can use ink converter that comes already with the pen.It is better than the ink cartridges.
708076
I would say return them. If they have dried up, that's all she wrote for those pens. If you received them dry, I'm sure Amazon will take them back.
1842421
I see Ott light products/lamps in various stores (frequently 'craft/art supply stores). Haven't needed new parts yet, but pretty sure you could get. If nothing else, could likely get directly from company.
173966
I really don't know. I suggest contacting a reputable pen repair shop (e.g., Fahrney's in D.C.) who will be able to assist you both with the advice and, eventually, repairs.
20319
Just contact Lamps Plus for help. They are great at supplying replacements.
330383
You have to contact Nebo Lite-Writer and they will send you the ink refills. That's how my husband got my refills.
1530004
I can't really answer because not to be an ass, but in my review, I said the cartridges I received did not work whatsoever. They were the right ones, right size, but when I ran a clean cycle then did an ink test, the ink was BARELY visible and was very bland, as if the cartridges were old/expired, or completely dried out. I payed for them as brand new, was not very happy.
288324
If the cover is cracked or broken, contact amazon and ask for a replacement. The ink willdry up and the foam will ddeteriorate. They are very honorable with their customers. My item lasted many many years. Enjoy yours.
1873234
Hey Caitie. I rarely use the pen so the ink hasn't dried up yet. I am sorry. Good luck and let me know if you find any replacements.
1614516
Try the rest of them, too. If they don't work (if they're from Festival Delights), just let them know and they'll reimburse you or send new ones. They were very good about the one that I received that didn't work correctly.
1856086
Hello, first of all my pens were garbage, none would write. I just threw them out. As far as I could tell the pen nibs were all the same. Hope you have better luck.
2008953
Yes I have been having the same problem with several of the yellow cartridges. Won't work there dry. Won't know about other until I need to use them :(
1529934
I called the seller and the answer that they gave me was to just wait until the printer says the cartridge is empty then remove it and replace it. You have to physically check the cartridges to see if there is enough ink.
1255221
I had that problem with one of the markers I purchased...but, after I pumped it for awhile, it did start to write...If that doesn't work, it obviously is dried out for some reason...Good luck..