if one arm does not work at all how do we get it repaired ?
1335253
Ours started out with only 1 arm not working but the motor on the second arm soon gave out also. We contacted the manufacturer as it was under warranty, who advised we return the motors for replacement. We just shipped them back to Amazon (who are charging us a restocking fee for an item that is defective and in no way restockable) and will order an new system as this is what we were advised to do by the manufacturer.
1274566
We had the same problem and realized that something had broken and was missing so they replaced it at no cost. Just go to the Amazon seller and contact them for replacement.
61042
There is a small screw on the underside of each arm. One of ours came out the very first day and we can't screw it back in. Could easily take the screw out of the other one if we wanted to.
669081
You can send it to Mag Instruments for repair. Another answerer has provided the phone number.
1097158
Well ours did break an arm pretty quick, but they sent us a new arm to put on. I have had no problems with it after that. I did have to call a few times and Amazon helped. They said they had gotten a bad batch with the arms. But like I said it's been okay since. I think it's been about 2years now. Debbie
1502277
Yep measure or contact the company. We had one that worked and one that didn't.
1567659
Yes just follow reinstall directions.. I did it and It works. Fine. After the motor assm..Extent the Steps all the way out. Then the motor arm all way
1728851
Try to push it back in and if still no good, you could send it back and I hope and sure, the company should send you a replacement. Give them a call and see what they will say. Good luck and happy new year to you.
1505393
Hi, When I received this item, the arm was attached. If the arm has come off, I would think you could pop it back in the opening. I would think it would be possible to reattach with a good glue, perhaps gorilla glue. I hope this helps.
57898
If you have the tools and experience, I'd say check the connections. Other than that, get in touch with the company and get a new one.
165405
Regarding your earlier question, if the product doesn't work, we will be happy to replace it with no charge, just contact me to get through the process of replacing it. We prefer you to have a working product than for you to be stuck with a broken one. Hope this is of help and thank you for your interest in this device.
1490562
Kim, Joshua has the best advice and have your son or you follow his instructions. If all fails contact Amazon and let them know the problem and you can get an replacement right away!
1902379
Sorry for you! I have only hand wased this. I would think you could contact the company for the repacement piece. Best wishes and thanks for sharing your experience so I will not make the same mistake!
140180
My set came with the left arm as well.I just had to unscrew the one in my MB and put the new one in
2114167
Good luck. We had 2 had 1 replaced neither one work. If you don't return within 30 days call amazon and try and get a refund and you will have to reorder. But they still broke and they won't do anything.
1256142
If your product doesnt work, email who you got it from request a replacement or total refund including shipping and handeling. We are going to be buying a bigger one our boys love ours so really hope yours gets to working or you try a new one!
634372
If it shouldn't have broken (if it's newer, not much wear and tear) and you call the company and bug them enough times, they might send you one. I bugged them about a different problem and eventually they helped me, but it took me many tries.