Where can I purchase a replacement arm? My cat has pulled off the feathers and most of the strings. Hoping not to have to purchase an entire unit.
1352081
I didn't purchase the one with feathers. Mine was just a little stick that peeked out. They got bored with it. I actually taped a loose feather and they enjoyed it a little more. I wouldn't purchase again.
557764
I really don't know. I bought mine in the United States. You probably should consult the store where you saw it. I can tell you that my cat loves it. It is a bit difficult to take apart, clean, and reassemble, and you need to be careful with the pieces because they are plastic. On the positive side, you can purchase replacement parts without having to buy a entirely new unit.
960819
My feathers are now missing also but they like it just the same....Never heard of there being replacements for them. Good luck! :)
960816
Hi there! I work for SmartyKat and unfortunately we don't offer replacement wands yet. But contact our customer service department at 1-800-967-5394 or at cats@smartykat.com and they should be able to help you. Thanks!
1565431
contact the suppler. It should be avaaible on line. Mine was all torn up also. Lucky for me I figured it out.
1015220
I have one broken too. I would thing you can contact the company. Look it up on Amazon. I love mine but they are very fragile.
8265
Did you ever hear from the company??? I'm interested in whether or not they even care, because they never contacted me after my cat lost it's toes in the wire of the cage, and they never returned my calls! Thanks!
925731
If you can find one. The only place we found was very expensive. We felt that the company we bought it from should have offered to replace it cause we had not had it long or used it much. Good luck.
1358587
I had a similar issue and I ended up calling Nautilus customer service and it is a defective part. They sent me a new pulley arm.
487952
Go to Snoozer.com. That is the company that makes the car seats. Replacement parts are not expensive. Need any more info let me know, glad to help a fellow furfamily member.
590837
Aqueon doesn't sell them directly but places such as eBay should have some used ones. Also try contacting aqueon for a replacement
960817
There are no feathers anymore. i haven't looked into getting replacement feathers because the toy still attracts my cats without them.
122081
My elephant too. I contacted the company. They said if you have the reciept, to email them and they will send you an email response with shipping address, etc. and they will send a replacement part. You likely need an entirely new base/body of the elephant. You will need to clip the wire and send it in with the reciept (less than 1yr so it is under warranty). Or, if you don't want to do all that, they told me I could return it to the store to return or exchange it. I think a trip tp the store sounds best.
1636687
I know most furniture companies have a number you can call to get replacement parts. Try looking in the instruction manual.
940747
safe for whom, the cat or the skitter critter? The cat will be fine, the skitter critter on the other hand, you might have trouble finding it again. Somewhere in my house are two from the first batch and one from the second batch. Occasionally I find one that I had given up on when looking for a current one. Then we have a couple going at the same time. Currently have one in hiding again. WHERE does he put these things? Sure likes them though. I'm tempted to open up batch #3 and put another on into service. I like having more than one at a time.
2232521
good luck cause I couldn't get replacement for mine either. I e-mailed the manufacturer and they never responded. Amazon gave me some credit and we just are making do with it since I still have most of the pieces. Looks like you can get someone to make something out of wood tho if you know a carpenter. Bad deal for these things!
1653100
Same thing happened to me. I googled their email address and asked for a replacement "swing arm." They asked for the model # and had it in my mailbox in 2-3 days. Was very reasonably priced as well.