1st use-The triangular piece that attaches to the ladder broke away and sunk. How do we get a replacements?
1344178
I lost the ladder and contacted Rave directly and they shipped a new ladder to me. $40 for the whole unit. Your part would be less.If it is the metal piece that has a curve in it to butt against the tube you might get by, by taping one breast unit of an old life preserver to the ladder so that it abuts the tube. This could hold the ladder away from the tube enough to make the ladder useable.
718327
I have wondered that same thing. Fortunately, we have not lost any of them yet. I am not sure how to go about ordering replacement pieces for this tower. Maybe try contacting the manufacturer?
1726510
The best source for replacing the missing piece is the manufacturer. Or, take a piece of wood the same thickness as the other and tape it to the leg, that will stabilize it.
53259
Deborah, I don't have a copy of the warranty. But hey sent me a new ladder after sending a picture of the damage.Karen
1958815
well it only costs $2.33 with shipping. might be easier to just order another. depending on what broke i'm sure you could rig something up with a small hose clamp or zip ties.
1793559
Get on the companies web site. They were good about sending a replacement part to me. I'm sure they will reply.
994064
I think what I would do if its a simple piece u can fix yourself then do that if not then I would contact great northern n see if there is a replacement part. I don't see why they wouldn't have parts or at least direct you on what to do. I hope I helped :)
1162009
You should contact the seller/manufacturer they may be able to send you a replacement part...worth a shot!
1134477
Contact Britta. Google for their phone or web site. They are decent folks and send immediate replacements. When you insert into ground make sure ground I very wet. And push down so an inch of the metal tube is underground. EMAIL Service@SolarStrings.com. I don't own their stock. They are decent folks. And you have to get a kick out of their web site. It is funny. And then they get you the parts. This is the way things should be. Service@SolarStrings.com
1113475
Sorry can't help. Don't have a tall enough ladder to reach it right now. Someone else installed it for me. Absolutely love it!!!
1656740
You could try contacting the manufacturer for a replacement piece... http://www.petmate.com/
1656421
Nestor, Mine broke at the same location. I used a scrapper with a razor blade, just inserted it underthe existing base (gently) then pried the base off, leaving the black backing. Then put new one on.Seems to work pretty well.
816408
It sounds like connectors are missing....The manufacturer should be contacted and informed that the parts are missing from packaging. The connectors were included in the packaging of our ladder.
2011452
I would contact D0-All Outdoors by e-mail or telephone. They have sent me replacement parts.
652009
Mine broke after first use and I was not able to find a replacement, not even on their website. Maybe if you call them?
2132269
You might try contacting the company. Depending upon which part you need to replace, you may find a suitable substitute at a local hardware store.
2277268
Contact the seller Or email me at alseapony@yahoo.com and I will send you file of the one that came with mine. Spare parts may be a issue.