Product not working. trouble Shooting Manual required
1349285
On the Heath site there's a manual that gives trouble shooting procedures. A little difficult to sortthrough, but useing your model number helps.
1349286
Sorry, what's your question? Was very simple to install, if font work is because is defective or the battery die. Can't be anything else
1349287
Try the battery first, of course, but if that's not it, you should call customer service. One time they had me change a setting in the unit that plugs into the wall. I will say, though, that this is not a reliable product and doesn't last very long, especially if you are using it a place where it is subject to weather. I have two--one at the front door in a breezeway and one on a gate outside by the mailbox. The one in the covered area last a lot longer than the other.
1349288
I could not make it work either. I sent the sending unit back for replacement, and the replacement would not work either. It would work once or twice , but no more. I gave up.
193302
Thanks from me, also! I had the same problem. Easy fix!I will say that the instruction manual is very vague.
1132103
Try uninstalling the software. Rebooting the computer and reinstalling the software. That should work. LMK. Make sure the unit is unplugged until the software is removed and reinstalled.
609296
It did not work. They said he came with a manual but there was none. When I contacted them they referred me to a website still it did not work.
1195467
Sorry, I have no idea where to get a manual however the use of this device is straightforward.JIM
777312
Pls refer to your manual or contact either comapny to see if it will works!
1164462
S. HoweYou should have written the instruction book. thanks so much. I will try it tomorrow seems everything has gone haywire today.brenda
2147341
Try using the software that's on the CD that came with the device, I ran into the same problem when I downloaded the software from the website instead of using the CD first.
707131
I have never been able to get it going and/or find the time to call for support AGAIN! Sorry I can't help you...good luck
959229
I have a PDF of the user manual. Post a reply to my post with your email address, and I will send it to you.
706771
I can't make ANYTHING work on mine. Lots of luck with the instruction booklet.
1596892
Make sure batteries are in correctly, then hold down power button. Good luck.
867331
I don't think there is a manual for this product. Sorry but this is a fairly specific item. Installing this product should be self explanatory and no manual should be needed.
2069230
Hi, Thank you for contacting us we apologize for the issue there should be a manual that came with this product to explain how to get the product in this mode
2151579
mine worked perfectly on first try. do as the previous answer said and call the help number.
145418
I suggest contacting Customer Service as listed in the Instructions Manual that comes with the unit in the packaging.
1986890
Mine didn't work either. Have been waiting for a return address label from the Vendor. Taking quite awhile to settle this matter.