My cord has stopped working! It was having trouble charging within a few weeks of buying. Help
1346478
I bought a ixxc long cord and an Amazon Basics short cord for replacements. After 3 weeks, both have worked very well.
1346479
Mine did the same. I contacted the company TWICE! They never responded. Horrible product and worse customer service!
1346480
My mother purchased us each one for Christmas. As of March 21st mine will only charge if the phone is horizontal and face-up, and even then sporadically at best. I routinely have to charge it in the morning after having been plugged in all night. I will be sending it back to this address seeking a fixed or replaced unit before it ceases to function all together.
1346481
Mine did the same thing. It's supposed to have a 1 year warranty so you should check with amazon and see if they can give you a refund.
1346482
Sorry mine did too & mine was past the return time... So I'm going to have to throw it away...
1346483
The cord I received would only charge my phone and I specifically bought it for my Ipad but I just tried it again and now it's charging the ipad. Not sure what it will do tomorrow. I love the 10ft length but not if it's not going to work all the time.
1346484
Hope this helps anyone looking for warranty replacement. I will ship it back in a regular padded envelope so shipping should not be excessive. Thank you for contacting iXCC. Every iXCC comes with a one year warranty. Below is the detailed information: Manufacture's Limited Warranty This iXCC (tm) product is offered with limited manufacture's warranty. The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. During the limited warranty period, iXCC will repair or replace, at iXCC's option, without charge, a Materially Defective Product. You should expect the repair or replacement to take approximately 30 days. iXCC will return repaired or replacement Products to you in working condition. Please send your defective cable to the following address: iXCC 728 210th PL SE Sammmaish WA 98074 We will send you a replacement once we receive your returned item. Please make sure to include your order ID number and your return address. Hope we answer your question. Have a great day! Sincerely, iXCC
1452756
The power cord would not charge the device....it would show that it's connected but it wasn't charging the device. I tried charging it overnight but was still not charging!!!
1233206
My daughter's charger also broke after one month or less. I contacted the company through my amazon account and they apologized and shipped me a new one right away. I receiced it within maybe 5 days. If you contact them, they will probably do the same for you.
771604
There should be a little blue light that comes on on the bottom that let's you know that it's charging. If the light isn't coming on, but it's charging maybe it blew out? Otherwise, I'd contact the company. They're really approachable. :)
2224485
I have purchased two of these chargers. The first charger worked for almost 6 weeks before it started to have problems where the plug connected to the computer. We used packing tape to get an extra 2 weeks of life before it finally stopped working altogether. Our second charger worked for 4 weeks before it stopped working suddenly and with no warning. There is no visible damage to any part of the cord or charging assembly so I have no idea what happened with that one. Spending the extra $ now to purchase a real replacement cord from Apple.
841658
My cord did not work at all. I ended up buying another one from some where else. I would not recommend buying the cord. Go to radio shack where if it doesn't work you can return it.
306650
Check to see if there is a problem with the cable... if you have the dock try a different usb cable... if both a new cable and the dock fail and it will not charge with the usb cord separately then the unit is most likely broken and needs service by Sony
436367
The cord is for charging and it will not run when plugged in. It's odd but it works well!
748992
Try a different cable, or a different charger, maybe discharge it completely and recharge.
1481135
You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to be very responsive and helpful. You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to... » Read More You can buy a cord at the store. Another option is to email Anker and let them know the cord stopped charging after 3 months and ask whether you can buy another one from them. We had a problem with the cord for a different Anker external battery when we first got it. Anker replaced the cord. Recently, we bought a cord at the store for that charger and it has a better connection, so we are using it and not the replacement cord. If you want to contact Anker, you may email them at support@ianker.com. If by phone, their number is 1-800-988-7973 (Mon-Fri, 9 am to 5 pm PST). I have found them to be very responsive and helpful. « Show Less
1553722
Return it ASAP. My charging cord broke within three months, then the insides pulled out a few months later, now it is in a drawer and unusable. It was a big waist of money.
1546657
I have not had any problems with mine. I think I may have read a review which listed this problem. It would be nice if you could try a different cord. I hope you are able to exchange the item free of charge. Good luck.
1593808
You might need to replace it. Mine charged no problem. and I haven't had to recharge it in over a month. Yours may have a faulty battery.
1955399
Make sure it is seated properly and the power cord is in a functioning outlet. Mine charged immediately and works fine. If that doesn't help, I would return it and request another.
1006149
I had the same problem. I bought a new cord, off brand, cheapo cord and it works great.
565760
I bought the long extender cord first but it would not charge. I returned and bought the shorter version and it has worked for over a year now. ??? Not sure why. Sorry can't help more
812801
I've read that these sometimes have a break-in period and that the charging indication corrects itself after a few days of use. I'd try charging it up and using it and recharging it a few times to see if that helps. Only "problem" is that the charge lasts a long long time! Good luck.