I love the safe so far however when I put the batteries that came with it it works fine. When I put new Duracell alkaline inside I get no power. I double checked and they were in correct. I take them out and put the included batteries and it works fine again. I bought a different higher grade alkaline battery and same thing. I take them out and put the included batteries and it works fine. I put the new batteries in the external power box and they work there. They just won't work internally . I'm afraid when the included batteries run out of power I'll be forced to use the external power box only. Any suggestions? I love the safe so far however when I put the batteries that came with it it works fine. When I put new Duracell alkaline inside I get no power. I double checked and they were in correct. I take... » Read More I love the safe so far however when I put the batteries that came with it it works fine. When I put new Duracell alkaline inside I get no power. I double checked and they were in correct. I take them out and put the included batteries and it works fine again. I bought a different higher grade alkaline battery and same thing. I take them out and put the included batteries and it works fine. I put the new batteries in the external power box and they work there. They just won't work internally . I'm afraid when the included batteries run out of power I'll be forced to use the external power box only. Any suggestions? « Show Less
1349155
I'm experiencing the same exact thing.The batteries that it came with are AA R6 1.5v and i replaced them with duracell AA 1.5LR6 and it wouldnt work so i just ordered the R6 and hopefully that solves the problem but there are slight size variations in the two so maybe thats it.I will update when replacements come in.
1349156
I tried mine with new Duracells and it works fine. I purchased mine December 2013.
2279483
Ours also did not work at all with new Energizer batteries, but I had some problems with other batteries in that new pack earlier. So I tried 5 new Duracell batteries. Now the night vision works for about 3 to 4 seconds once turned on, then stops working. Returning mine, but it was so hard to unpack that the packaging is all torn up!
846598
That is a great news. What battery do you use? Maybe the little guy doesn't like Duracell. Haha.
627567
I have been put some new aa batteries in, but it doesn't work. Maybe it is a defective.
337642
I had alkaline's in my first one and they ended up peeking so now I only use enelope rechargable s and it s been fine. Yes
192578
Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it... » Read More Yes. We've had our receiver collar for a couple years at least, and now the collar isn't working even with fresh batteries. I looked inside and made sure there weren't any pieces of dirt, etc in it. After inspection, I've come to believe that the spring-pin inside the collar (that creates a connection to the battery when you turn the collar on) has become weak and no longer reaches the surface of the battery. I could be wrong, and maybe it's something else, but regardless, our collar has stopped working. But it HAS lasted a long time and is well worth the money for the joy and safety it brings our cats. « Show Less
7509
Hi, I contacted Sylvania help center somehow, and they said it is highly unusual for the batteries not to last even a day. They suggested returning unit. I also tried brand new batteries; they suffered the same fate. Thanks.
653240
All I can suggest is to check and make sure you're using brand new batteries and that they're inserted properly ie + & - at proper ends. If its not a battery problem then I'd return it for either repair or replacement. The one I bought my son at Christmastime works great and he loves it.
543802
My first battery lasted almost 4 months, and it was a generic alkaline battery. I used a Duracell Ultimate for 2nd battery, after two months it is working fine. If you use a lithium battery you should get more than 4 months.
136628
When any battery powered device does not work properly, try replacing the batteries with new ones and be sure to insert them correctly. I am very dissatisfied with this safe. I previously gave this a ONE STAR (do not buy) and said "As others have stated, the lock cylinder is junk. The key is stuck, the lock will not turn, and the key can not be removed. The only positive is that it happened in the open position."
2164773
Did you use brand new batteries that were of name brand? The off brand or store brand batteries didn't have the same power as the energizer ones did. We had this problem until we changed to good batteries.
695036
My son's did the same thing. We replaced the batteries with no success. We had already pitched the packaging and the garbage has been picked up so we can't return it to TRU. However, I may go purchase a new one and put the bad one in the package and return it for a refund. However, I'm afraid the new one will have the same problem.
244854
A number of years ago I had a similar doorbell and had a problem with that playing when it shouldn't. I was using Duracell batteries and changed to Energizer and it took care of the problem. I had also had a battery-operated clock that quit so I replaced the clock and had the same problem. I had used Duracell batteries so after I changed to Energizer I never had another problem. Needless to say, I never buy Duracell batteries since then. This may not help your problem but that is the experience I had.
1044151
check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a... » Read More check the batteries first. and then make sure the wiring was not or has not been damaged.i collect toys , and that is 2 things I always look for before putting them battery free in the box for storage. and one other trick is do not use a cheap battery. I always put Duracell, in and also jusy because the battery is new does not mean much. I have bought new batteries that did not work. if that does not help, you may just have to return him and find a new one, which when children are involved, I would say he had to go to santa to be fixed , and only santa can do that. that also gives you a chancr to get a new one after Christmas. I know that was not what you were looking for but I hope it helps « Show Less
323745
With the lythium batteries I had a hard time getting it to read. I just kept taking out and putting the batteries back and turning the batteries until it finally read. Plain alkaline batteries will work in the fridge senor and i had no trouble getting that type of battery to work.
616784
Mine works with regular alkaline batteries. Sounds like a defective unit, not a battery problem.
1325635
The same thing happened to me. I bought 2 of them and 1 don't turn on . I also replaced the batteries and it still doesn't work. I don't know how to replace it eather because the packaging has been taken out to the trash.