My scale broke. Just bought it last October 1st. There's a limited warranty for 10 years??? Where do I send the unit?
1357582
What "broke"? and if it's terminal then I'd go back to your order page and see who filled the order (amazon or 3rd party) then I'd contact Amazon Customer service and I'm sure they will be happy to help you out.
130890
There is something wrong with your scale I have two both 1st on scale are correct I would send it back for an a new one once you get it back you will love it.
238124
I do not know but it should tell you in the booklet that came with the scale. You can also most probably contact Seca and order from them. My personal opinion would be to go out and buy a new electronic scale. Probably as accurate and cheaper than repairing the Seca. Mine still works but if it quit I would get a new electronic one.
1743583
Mine is always 4 pounds off and I don't know how to fix it. It zeros itself each time I use it , but then is 4 pounds off one way or the other. I think it is just a bad scale. I am going to get a different scale from a different company. Sorry I couldn't help.
966518
Another person reported this about an ERR message"The scale kept showing ERR when it arrived and I had put the batteries in it. I changed it from lbs to kgs and back to lbs. That cleared the problem and works great now. Easy to see display and auto shutoff is great." Make sure it is on a flat and level surface -- no rugs, carpets, or maps. Note that the scale may not weigh very light things under 10 or 15 pounds.
1361861
I wish.....always seems to shut down just when you go to use it again....if you find out how to disable it let me know please. Besides that it's a great little scale.
1313732
The manufacturer will install the battery backwards so it doesn't run out during shipping. So if the battery is in but the scale is not on, flip the battery over.
1187346
Directly from the manufacturer if you are looking to pay for it. I received mine broken. I contacted the seller and received the replacement directly from the manufacturer (at seller's request).Good luck,
1364032
I bought this scale January 2010 and it worked wonderfully until 2 weeks ago. Now I can't get it to register. I have replaced the battery and wiggled the pads on the bottom. Any suggestions?
2076375
I bought the lifespan elliptical and was broken. I called and Amazon is sending the replacement right now. They said they would take back the broken one when they deliver the new one. I have not recieved the new one yet and the broken one is standing in my living room. From what they said the delivery will be next week. I will let you know if everything goes smoothly and I don't get charge for it.
999467
You might try rebooting the unit by taking out the batteries for a few minutes and then re-inserting. Be sure to re-zero the scale afterwards (and any time after you move it), and that it's on a hard surface (not carpet, for example).
342743
You have to check the instructions that came with your type of scale. You may also call their service dept and they might help you. Check on line if you do not have the instructions. Good luck.
1785599
Sorry...I have no idea about that. If you google the scale number and model number, I'll bet you can download a PDF of the Owner's Manual.
1859080
I would recommend you find a higher quality scale. I am not happy with ours
1561177
FYI they received it, said they will not (not cannot) repair it and offered to replace. Even with a new unit the best they can do is a 30 day warranty!!!I just got the original unit back as I will have a go soldering it up myselfAfter all this hassle I dont recommend buying this when they cant even honour their own warranty
1427672
the warranty is pretty much useless though.. they require you to ship back the unit at your cost along with return shipping paid by you.. you're better off just buying a new one..
1396898
Nope. I didn't when I first used the scale, but ultimately got one and was very happy with it. Good luck!