Why does the key not lock the case? Neither key works on either lock.
1344721
The keys that came with my cases work just fine, however the first few times I locked & unlocked them they were VERY stiff.I had to press & hold the key VERY firmly against the back of the lock. Then turning the key required steady pressure and with some jiggling they turned.Each time I locked & unlocked them the process got easier. Now they work just fine. Work with steady & firm pressure, don't try any jamming motions. Good luck.
1344722
I used the keys once then lost them. They were useless anyway. I think I bent one the first time I used it. I haven't used it since. The case was good besides the lock. But I recently broke mine when it dropped off a cart about 4 feet with about 4 lbs of tools inside.
1998637
You should be able to just put in your combination and the lock will unlock. Is that not your experience?
989544
Not sure if it is the direction of key when installed but one lock released the key and the other did not.
2092191
Try flipping the key around. The key basically has to twist 180 degrees in order to unlock it. It will only fit in the keyhole in one particular direction to allow turning 180 degrees. The other way, it will not reach 180degrees and will not unlock. I found that out the hard way, too, after panicking at a Starbucks.
1031689
I have been using only the key to lock the safe but from what I see, you can use either/or to lock it.
1779970
I have never used this function but I do not see a key that is designated as an F Lock key. Research tells me it should be locate above the Backspace key but there is no such key on this keyboard.
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
718707
I too didn't get a key, however, when I push the button and pull the handle it starts. I assumed the key broke off but never had issues starting it.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
637149
Simply put, I believe so. However, I think this is a design flaw. From what I have determined without opening up the unit the keys are on one board and that board moves within the case. I had the opposite problem. Some of my keys were resting on the case. I pressed my fingers and nudged the "fn" and "down arrow" keys so that the keys lined up properly in the case.
2221771
All of my requests to get the keys when thru amazon to the seller. That would be the first thing I would try. Next, go to HOMAK . com and see what happens. I hope this helps. I also added a hasp and another lock. Any thing to make it take longer to break into.
248875
My keyboard actually never worked at all.... I took it off and just use the case, which is very durable.
857035
I see the keys you refer to, but I can't seem to get them to work. Is there some trick?
691715
I hated that keyboard from the start and ordered a different brand. Sorry that I can't help you solve your problem with the key that is stuck!
821451
No, there are no key locks with this. I have 2 padlocks that allow me to secure the case.
822532
change the key position (I don't remember have to take it off the lock in position of OPEN or leave it in in the position of OPEN) . if you leave it in the lock position it will keep making sound. Please let me know if it worked and what position ? Regards. Nasser. :-)
875058
Unfortunately the model that I bought locks and I need to leave the key in so it can be opened without punching in the code. I believe that there is another model which doesn't lock automatically that I wish that I've bought.