Question for Home Decorators: Almost half of the reviews report significant damage to the console upon arrival. Has the packaging been improved?
1327577
I read the same reviews and was concerned as well. Mine was delivered on time and in perfect condition. I received it around 6 months ago. The distressed look matches our cherry wood laminate floor and mushroom colored walls. 100% satisfied. HerbW. Goodluck
1327578
We had no problems with packaging or delivery. The console looks great and is well worth the money.
1551615
mine was not damaged it was in excellent shape maybe you should check with ups because they are the ones who delivered mine. it was a gift for my son and he has had the table for almost a year now and the table still looks like new.
1653718
good morning my friend, well i'm having problem because they sold me an item and it came damage. i'm waiting for a new one but it hasn't arrived here yet. i have almost 2 months waiting.
1835423
I would. I would have returned the one that I got but it was a going away gift and the party was the next day. The one I got looked used and beat up. The Amazon box looked perfect though so I know it didn't get that way during shipping.
1121019
Your doing better than I did. Mine never arrived, said damaged in shipment. I did get a refund thru A-Z guarantee but will stay clear of these folks.
593788
I did not have any issues with packaging or damage. I'll try and post a picture if the packaged product.
1241320
Mine came in perfectly! sorry to hear that yours were damaged. maybe contact them and ask what the deal is and what they are willing to do to remedy the situation.
1412672
I just got mine today. The Backrest Board has a small tear above the embroidered company logo which was sealed with heat-glue. I am going to contact the Manufacturer tomorrow to have it replaced. There were scratches and scuff marks towards the top of both (left and right) upright beams where a person would set a barbell; It's possible someone owned this before me and returned it. I was impressed with the packaging; Everything came in its own plastic bag; But perhaps thicker plastic would do a better job (if the scratches and scuffs were from transport). Everything 'else' looks brand new.
2121803
Hi Christopher! You'll have ask the seller...I'm just a customer. When I received the item the packaging was ok.
916896
Good morning, CC. Any reports of damaged shipments have been forwarded to the proper department. We have not heard of any recent reports of damage to this item during shipping. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
48933
I'm interested in the same question. My box came with a scratch across the front of the box.
53849
I called to set up an appt. Great thing the couch was delivered by two men. Since I live in a house, they brought it into the hallway near my front door. It wasn't a problem for me to unbox it and set up with quick. They don't unbox anything and they are ready for you to sign the invoice so they could be on their merry way. Because they had me rush to sign for the delivery, I was praying that the couch wasn't damaged. I'm so happy it wasn't. The couch looks nice and there's very minimum assembly required.
1070363
I haven't had any issues yet, other than an occasional sound bug where it will go in and out, where I have to restart the system. no yellow light of doom just yet, but i've only had it for a few weeks now, hopefully that doesn't arrive to my console. you can definitely tell a difference in quality from the original ps3s tho. this one feels kinda cheap. it has a sliding door for the disks where as the other one was built kinda like the ps4. in retrospect id rather have the old style ps4. it was sleeker and didn't look and feel as cheap
818820
Mine came broken too! I've returnd it and bouth something else. If you buy from Cymax in Amazon the packaing is better, mine arrive well and not broken. It's cheap furniture, I've a lot of the Sauder collection, it's usefull for me and look good. I'm not expecting to last long. Good luck!
383683
I bought mine a few weeks ago and there was some minor damage to the package, but not to the table inside. I think it is difficult to avoid damage when shipping such large and heavy items. I would give it a shot anyway as this is a terrific table.
846223
This happened to me too. I wound up contacting the seller, and they offered to ship me a new piece and have the old sent back to them. The new one also arrived damaged, but that one still had some screws in the box, and I was able to get a screwdriver and tighten the screws in. The first one was completely unfixable as the screws were missing and the holes in the wood were stripped.
1925371
no, our unit did have a damaged box from the UPS shipping, but luckily whatever it was that damaged the box never made it deep enough to damage the AC unit. I have a problem with stuff being damaged from shipping all the time. It is part of ordering stuff online.