I brought a tv Westinghouse 46in TV from Amazon and it went crazy with lines and the screens shift to the right after having it for only 14 months. Will they fix or replace it. ONLY 14 MONTHs
1329980
I had one DOA, they replaced it. I had another that had a bizarre line across the screen, they refunded, because they were out of stock, so unable to replace. I bought another from Walmart with the refund. I have 3, no issues in over a year. Seems like a case of infant mortality or a bad batch. 1 of the 3 I ordered never had an issue, so, who knows. These were purchased for an indoor sand volleyball facility with lots of airborne sand, so, didn't want to risk a higher quality name brand. I'm surprised they have lasted this long, still great picture!
1329981
They have terrible customer service and repair dept. They will tell you it will only take 1 or 2 weeks for them to ship out replacement. But after you spend $160 to ship it to them, they will give you the runaround for 3 months. Do you really want to go 3 months without a tv and spend $160 in shipping to boot. For me, Id rather spend another $600 for a tv of a different brand then try to go through Westinghouse. They will honor a 1 yr warrantee within 2 years however to answer your question. You need receipt and rma#, pictures of tv, etc.
552969
I haven't had any problems with mine, but I did have a similar problem with another model and this is how it started before the whole screen went dark. I had a technician come by. He said it was the mother board and that he would fix it but he couldn't guarantee it wouldn't happen again. He said that it's best to replace the mother board, and if you have to do that you might as well buy another tv. I took a chance and he fixed the problem temporarily, then it died, so I threw it away and bought this LG. I've had it since July 2013 and it's worked fine. Mine is the same model in a 50-inch. I did buy the 5 year warranty just in case since it's new technology. With these smart tvs it's best to get the warranty because you never know. If it's still under warranty, you should return it and have them replace it before your warranty expires because once the mother board gives out it's too expensive to fix and you're better off buying another tv.
1336919
Yes, I received my TV on 04-17 from the carrier,Pilot. There was a small crack on the edge of up-left corner of the screen right out of box. I refused to sign off the package and called Amazon right away for a replacement. Still waiting for this TV to be back in stock and delivered to me.....
554265
Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do with it! Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do... » Read More Major hurdles trying to get Samsung to repair out TV. The TV started to show lines in the image a little over a year after purchase, which was just after the warranty period. Contacted Samsung, they would not help. After many calls for two days they transfer me to a repair shop 400 miles away from me!! Well, needless to say unless I was willing to pay hefty price for them even to come to check out the TV, let along repairing it. The bottom line was that the tech told me just go get myself a new TV instead. So this damn piece of junk is still sitting in my garage and i don't know what to do with it! « Show Less
1519562
The one I bought had a sound problem that the tech couldn't solve. I was shipped a refurbished one that developed the SAME EXACT sound problem. Phillips replaced it with a brand new one, but told me this model was discontinued, so they replaced it with a 46". I've owned several Philips TVs and they have been reliable in the past. My experience with this one was not so good, and my understanding is they are no longer made. If this is a used one you're looking at, be advised that my audio issue was a "come and go" type, and I would not really recommend this particular model.
1502369
Call Amazon to return the tv. I just talked to them about exchanging a tv for another one, but they said they can only refund and then I'd have to purchase new. They said the only way they exchange is it one was damaged and then they would send you the same model.
1806661
Oh my gosh, that is EXACTLY the same problem we are having. It started maybe 4-6 months out of warranty. I am SO mad about t his. We are out of warranty and took it to a TV repairman, he said he couldn't fix it because they don't make just the part that is needed. We would basically need to replace the whole LCD at that point and that wouldn't be worth it. (cost me $75 for the assessment too!) I am going to call Samsung tonight but I am not hoping for much.
2016405
Just called samsung. Tv just turned one year and thing started flickering. Called samsung and they extended my warranty and sending someone to fix it. I hope its as easy as you all explained.
297484
Mine did the same thing before it quit turning on completely. There's a part inside that is failing, and unless you are still under warranty it will cost more to fix it than it will to buy a new one. I ended up having to buy a new, different tv. I wish you luck but unfortunately you are probably going to need to purchase a new tv.
256609
Try google. It is most likely one of two boards failed. It seems SS board the more frequent culprit. There is a YouTube video instructing how to replace the board but finding a new board may be difficult. I assume TV is out of warranty. You could pay an authorized Panasonic repair shop but it will cost around $400-$500. It is also possible to remove board and send it out for repair. Cost < $100. Again, Google is your friend :)
145095
from a local TV repair shop. The same thing happened to my tv and now it just sits because I was told it was l would cost more to repair Tham what I paid.
2205126
Hi, my friend bought her tv (save model KDL-46VL150) from a dealer around here and since january 15, 2010 has not been able to listen to it. It worked about 10 days, then a red flashing light came on et OFF went the TV. If I were you, I would return that model number. They all seem to have the same problem and unless you have bought from Costco the other dealers won't take it back (they sent you back directly to Sony who sent's you a repairman. And Sony is sure not in a hurry to fix it. She is still waiting for the repairman even after numerous phone calls and complaints. Check the web and see others that have the same problem. Good luck. Hi, my friend bought her tv (save model KDL-46VL150) from a dealer around here and since january 15, 2010 has not been able to listen to it. It worked about 10 days, then a red flashing light came on et OFF went the TV. If I were you, I would return that model number. They all seem to have the same problem and unless you have bought from Costco the other dealers won't take it back (they sent you back directly to Sony who sent's you a repairman. And Sony is sure not in a hurry to fix it. She is still waiting for the repairman even after numerous phone calls and complaints. Check the web and... » Read More Hi, my friend bought her tv (save model KDL-46VL150) from a dealer around here and since january 15, 2010 has not been able to listen to it. It worked about 10 days, then a red flashing light came on et OFF went the TV. If I were you, I would return that model number. They all seem to have the same problem and unless you have bought from Costco the other dealers won't take it back (they sent you back directly to Sony who sent's you a repairman. And Sony is sure not in a hurry to fix it. She is still waiting for the repairman even after numerous phone calls and complaints. Check the web and see others that have the same problem. Good luck. « Show Less
91482
Get a new TV!!! I reported a similar issue to Amazon, they replaced the TV and 6 months later it died. ProScan makes poor quality televisions.
652821
I don't know. My husband contact Sony & they gave us the name of a local company that was able to repair the television, however it does not negate the fact that we will never by another Sony product ever again. My suggestion to you would be to contact Sony.
1975218
Had the same problem. There are computer boards inside the back of the TV. One or more has gone bad, for me it was two. Not a problem for amateurs to fix. I watched the technician diagnose the problem and it was time consuming and, to me, a complicated procedure. When he found the ones that went bad they had to be replaced,$, not fixed. So, you end up with two tech visits, one to determine what is wrong so the replacement boards can be ordered and a second to install them, which again was complicated. He told me the boards they installed from the factory are not as good as they used to be compared to older model flat screens. He could not say whether the new replacement ones were any better. It appears that Panasonic is saving money by putting cheaper computer boards in. Call Panasonic and they can give you the names of Panasonic certified repair shops in your area. It cost me more because I had them come to the house as the TV was too unwieldy for me to transport to their shop.Hope this helps you. Bill
163858
I have the same problem. We purchased a KLDBravia Motionflow 52" and purchased the extended warranty. They sent people to come without any tools to take my tv to a place they chose. It is now 63 days since they took the tv I have no knowledge of whether it will be replaced because they told me that they would know on Wednesday so I called and they are on vacation. DONT BUY SONY.
613387
If he TV does start to have problems, How do you go about using the two year warranty. In other words who you would contact? Amazon or TCL customer support???