This unit SHOCKED me!!!!!what am I doing WRONG,or,if it's even capable of THAT much power,is the unit defective?? I'm in pain and I waited weeks for d
1345516
I found that if the pads are not making sticking great you get a shock. When that starts I usually tape them down with medical tape (I use the type for sensitive skin). This has caused me to look for better pads. I found healthmateforever are better than no name
1345517
define "shocked". The unit is powerful and can give you a pretty strong "buzz" but I wouldn't describe it as a shock.
1345518
I have had no trouble with my Smart Relief. It has worked perfectly. The only thing you have to remember is to make sure the pads are attached to your skin otherwise you will receive a small shock.
1244296
send it back, i have purchased 5 units, no 2 are and have not functioned the same, only 1 has survived and with a rotation of 10 batteries, i am only lucky when 1 survives 1 hour
1098537
I had the same thing happen. From the internet surfing I did, I assumed the unit was dead. Sorry.
956588
This hasn't happened to me, maybe your power or negative source came loose. Check those connections .
187950
Thats not right. Mine works amazing. Im no electrician, but it sounds like a loose connection in your wiring.
1330732
It is not supposed to shock you at all. Please return the product, it me may be a defect.
2129951
The customer reviews are right!! Mine blew out about 33 days after receiving the unit. I couldn't return it. I loved what it did but when you have water and electricity close to each other, it's not a good mix! I had to replace two outlets in the salon because after the first time it blew out, I thought it was an old outlet so I tried a newer one in a different area and the same thing happened! I looking at other brands because I like the concept. My colors turn out more vibrant and my clients loved how their hair felt! I guess this may be a case where the saying "you get what you pay for" is true. :( The customer reviews are right!! Mine blew out about 33 days after receiving the unit. I couldn't return it. I loved what it did but when you have water and electricity close to each other, it's not a good mix! I had to replace two outlets in the salon because after the first time it blew out, I thought it was an old outlet so I tried a newer one in a different area and the same thing happened! I looking at other brands because I like the concept. My colors turn out more vibrant and my clients loved how their hair felt! I guess this may be a case where the saying "you get what you pay... » Read More The customer reviews are right!! Mine blew out about 33 days after receiving the unit. I couldn't return it. I loved what it did but when you have water and electricity close to each other, it's not a good mix! I had to replace two outlets in the salon because after the first time it blew out, I thought it was an old outlet so I tried a newer one in a different area and the same thing happened! I looking at other brands because I like the concept. My colors turn out more vibrant and my clients loved how their hair felt! I guess this may be a case where the saying "you get what you pay for" is true. :( « Show Less
273299
I had the same unit. It lasted less than 2 weeks and stopped working! Send it back!!
1588499
Nope... sounds like it is defective. The power requirements are the same as a 100W incadescent (even less than actually). Just contact Amazon (or the seller) and let them know and they should send you a new one (and pay for shipping the old one back).
81511
I would call the manufacturer. It sounds like something is wrong with the unit. Mine worked immediately with no issues, and I did NOT charge it before use....just plugged it right in and it worked. Sorry!!
1089662
That is not typical and should not happen. It sounds like you received a defective unit.
2088740
It's probably deffective. Mine works well. Return it and have'em send you another one...
99344
Need more info. Do you have the unit connected to anything else before you hook it up to the battery. If not, you most likely have a short somewhere, in other words, a bad unit. Send it back for a replacement and maybe even think about going up to the next larger size inverter for your needs. Better to have too much than not enough.
1554677
There might have been a spike in the voltage when the power went out. Do you have surge protection for your computer equipment? If it was not properly protected it might have been damaged???
1328922
The same thing happened to me. I called the company and they sent a new unit right away-no questions asked. The new one has worked well for about 8 months now and has much better action than the first one.
1502921
I would send back. There must be a malfunction. You should just have to plug it in. I didn't have to change any settings and it all worked right away.
2029404
The problem with ours is that it blew the fuses that it came with and the two extras so I don't have a clue whether or not this works. I'm not sure how they blew, but I never tinkered with it because I bought this for my mother. She didn't get anything to work (note we live in the US) even when she used different options for the input volts. (she tried both 110 and 220, both blew a fuse) I'm sorry I can't help you with this, but I think we got a defected version or some kind of messed up one.