I have tried to download the software and get a message that I am downloading a virus. Has anyone else had this problem? What is the solution?
1328508
I have not had any trouble except changing the battery. As soon as I put the usb port in my computer.I was ready to go.I hope you find the out the issue soon.
1328509
I have the same issue. It wont let me download the software at all, and the page comes up as if the URL is wrong in both Chrome and Internet Explorer....Update: Customer support got back to me, and Avast antivirus software must be fully disabled to download the software.
1715159
my only suggestion is to double check on your security systems.perhaps your anti malware or virus or wall is putting a halt to the download.other than that? it could be a bum disk.
465234
Never had that problem. Sorry can't help. I downloaded once and then I upgraded to the latest release at that time.
223393
BOB: Disable your anti virus, and delete the game, then keep your anti virus disabled and then re-download the game again, then activate your anti virus. Let me know, Please.
1971361
I would hope you saved a hard copy. Then you just would reinstall. Otherwise, I think you could possibly get another download from Cyberlink.
1637275
Ouch, hate when that happens!! I had some issues with a different software on my laptop that something similar. Have you tried uninstalling and then re-installing the software? That has helped me in the past, otherwise you may want to reach to customer support if that doesn't work.
592668
Dear Rodney,I already sent the recovery software to your email, please go to check whether you get it.If there are more problems,please also feel free to contact with me!Best regards!Lizzy
104316
I had the same problem. I removed and reloaded the software and haven't had a problem. Hope this helps.Joe
1751333
No, there was no software. Tried to download via Internet, couldn't, laptop crashed the next day, hummm???
592509
Well, it does not seem so easy for me. It keeps looking for some .dll file and can't find it and won't download. I went I-Go and got the drivers, along with a Word file from BB on a very convoluted way of installing the drivers, which doesn't seem to work either. Obviously, I am quite frustrated. Your help or anyone's help is appreciated.
2053747
They issued a driver to fix the problem. I downloaded it and haven't had a problem since.
1960646
if you mean antivirus, just choose your preference, I downloaded AVG and it has worked perfectly ..
1504863
No it isnt. In fact the wesite from which you are to download the software is shut down. I had to return it
1820338
It worked for me. But was a bit of a pain to get it to work. Had to install a few times... Just make sure you have enough space on your computer to run the programs. And I ran a virus check on my comp before installing, to be safe. But it works beautifully for me now! Couldn't be happier! :) Don't bother asking the Microsoft people at the store to help either. They were useless. She googled my question. (Like I hadn't done that at home first) Idiots.
1016685
The problem I am now having is I cannot download the Soft ware into my PC. Why?
1173887
I have had my system since last august. I have had no problems with the computer or software. I keep it in sleep mode, only rebooting occasionally. I use it to stream to my tv over the HDMI and at the same time use the computer for internet and general purpose. It runs without lag when the virus scan is running as well. I don't really use it for gaming so I can't speak to that, but Google earth runs well on it.
552200
i am under windows,,,originally had problems with downloading contacted plotwatcher and they corrected the problem...yea macs has a different download software