Hi, the mesh filter broke. How can I get a replacement? Thanks
1360904
Did not have it long enough to answer that, all I know my heating element went out quickly.
1360905
If you can buy one, you may have to contact the company direct: CHEFSCustomer Relations5070 Centennial Blvd.Colorado Springs, CO 80919 or call 1-800-338-3232 or try the webpage: http://www.chefscatalog.com/service/customer-service.aspxHope this helps!
1360906
The manual included with the teakettle gives an address for service. It is EdgeCraft Corporation, 825 Southwood Road, Avondale, PA. 19311 U.S.A., Phone # 800-342-3255 or 610-268-0500. www.edgecraft.com Hope you find this helpful.
1360907
The manual included with the teakettle gives an address for service. It is EdgeCraft Corporation, 825 Southwood Road, Avondale, PA. 19311 U.S.A., Phone # 800-342-3255 or 610-268-0500.www.edgecraft.comHope you find this helpful.
1777568
Go to the Pur Web site. There is a button, under "contact Us", I think, that you can press to order the replacement metal adapter, free of cost, and free shipping.
1598063
one of your filters has gone bad. Part of this system being junk is that the filters are junk. You can call the manufacturer but they will likely decline to give you a new one. Tell them that you just bought it and see if they'll send you one. They know their system is junk but they keep selling it anyway.
1187970
Since there is no "replacement" (I woud also like to know where to specially order a filter to replace the original one), would you happen to know any video tutorials on how to clean it? I thought i read in the instructions that you were not supposed to wash it. You are only permitted to vacuum the filter?
2092148
I also got the wrong filter. Have you figured out how to get a replacement?
2025074
If your filter is collapsing due to it being glued not being stapled, contact the company and they will send you a replacement. It also took me a few times to get the filter lined up correctly so it slides in right. Once I got it lined up correctly, the filter felt very stable.
1413360
Call the company and ask for them to repair it. They will charge you money, but it's worth it, because it covers shipping and when you receive your unit back, they insert a new filter. So consider the price to fix it, the price of a new filter. Actually, you never know. They may not charge you to fix it....email/call and find out!
1875590
What I did was vacuum the actual blue filter thoroughly as it really didn't look very dirty even though I got a "change filter" message. Then I washed the plastic grid piece it fits into thoroughly and let it dry. I reassembled it and still got a change filter message. However, I discovered there is a tiny "reset filter" hole near the top of the inside of the unit where you place the filter. I stuck a paperclip in the hole and pushed, and now it's behaving as if it has a brand new filter! I think maybe if this is done on a regular basis that you can get a lot more use out of this unit, even though the filters are "no longer available."
2005481
Honestly not sure. I'd contact amazon. Although, a replacement filter wont be very expensive. Also try n clean it let it dry out for a few days. Then try again. Good luck!
1312991
I'm not sure......lost the paper with what it all filters. You can contact customer service, they've always been really helpful for me.
707521
Wash your filter. You Should inspect it also and if there is animal hair in the filter area. You can get a new cyclone compartment under your warranty for no charge as it may be a rubber gasket not aligning. Should not have alot of hair in the filter. Happened to me but they replaced it happily.
1134243
I have checked and I don't believe there is a filter. I think buying a new one is the best option. At least they are pretty cheap.
1916626
You can buy square sheets of 120 or greater stainless wire mesh on ebay and cut your own round filters with scissors. I would just add a new screen over my old screen for a little more stability. All for under $10.
1793559
Get on the companies web site. They were good about sending a replacement part to me. I'm sure they will reply.
18664
Call the service line. The phone # is in your manual. If you're still under warranty, they will replace it for free. If you're wondering if there's a generic filter that could fit the Krups machine, I don't know.
1052497
Hey Brenda.....I tried the mesh holder couple of times. It worked well but was a mess to clean up so started using paper filters (#4). It is just easier and I hate cleaning!
557863
Sorry Arthur...I think you're right! I ordered a spare filter back in June and thought nothing of it. Then, I went to change my filter this morning and the one they sent me was wrong. My old filter has an opening on both ends and the new one does not. Plus, the part number is different. Maybe it's a new design but I'm not putting it in until I find out. Thanks for making me aware of this. I wouldn't put your's in either. Please let me know if you find something out from the company.