3 snowboards given to my 3 sons for Christmas. First snow 2 weeks ago and straps broke on each board. How do I go about requesting replacement straps?
1335675
Drilled 3 holes in strap and board and fixed it with 3 little screws. Used washers for additional support. Better than new now.
1335676
I had this issue as well. I was told by Amazon to go back to the manufacturer, which I did. They have never responded to my inquiry. I have resigned myself to the fact that I bought a piece of garbage. Sad thing is, I paid about $50 prior to Christmas, and when it broke, the price was about $25....double whammy. I would never recommend this product to anyone. Sorry to hear you had the same issue.
1335677
Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through... » Read More Since it was a third party vendor, amazon directed me to the manufacturer, Emsco and their warranty department. The issue needed to be investigated because apparantely they had taken other calls about this. Ultimately, I would probably receive a replacement strap, but the red ones were no longer available. That's good, I'd have two different colored straps for my grandson's board, that he received as a Chirstmas present. They also said they could not issue me a refund, I would have to go through Amazon. I called Amazon and they did so to my complete satisfaction. If you wish to go through the vendorissued me a refundanoit would not be in the original the red color. . Ama « Show Less
1935669
i assume you attach them as you would attach snow ski's, with the "up-slope" end in front.you can call "top glides" at 1-888-298-9366 for verification.
1373950
I had the same problem. I'm using it with a brand new Snow Thrower. I've also had it for less than two months. I guess we need to get in touch with the manufacturer. Mike
149151
I would leave a product review or contact the company. They have incredible service and sent me a free replacement strap for free since I lost it. You might have similar luck with the case. Great company to work with.
29952
There is a customer support email on the back of the package. They day if anything happens to email them and they will make it right. They might just replace them.
73986
contact manuf - good people i broke a connecting rod - they sent me 3 replacements. let them know
1088674
u said that you have had it for two years...u can call the number and get replacement or extra balancing bars...i did. they came fast.
1936211
I had a problem with the straps and emailed Keekaroo directly (http://www.keekaroo.com/). The chair was new so they sent me straps free of charge right away. I would think if your chair isn't under warranty (which is 5 years) you could buy the straps from them.
1346375
Need more info. Did you lose the straps. You could go to a fabric type store and buy the webbing and hopefully the matching male clips. Otherwise I would contact Ogio customer support and ask for replacements
2079735
I just went to the website and filled out a form online while talking to someone on the phone. If it's missing or broken from shipment, they SHOULD replace or send parts. I'm not so sure about parts that we're broken AFTER though by fault of person, child or family pet. I got my replacement parts in about a week from ordering said replacements.
1052443
Just call or send airlift and email. They have great customer service, most likely they will send you new ones at no charge. Make sure you register your warranty online before you contact them about your problem, otherwise you'll be paying for the parts for sure! Hope this helps you.
960154
no, maybe the straps are twisted inside or in the back. I recommend you either contact them directly or perhaps re-install.
2180847
Hi. I have a local surf shop in town that I get all my parts from. Either than that I would say to contact the manufacturer, they are always very willing to assist. Good Luck!
173572
I would contact ironlace themselves and explain, im positive they would send you a new pair for free. I have 2 pairs of ironlaces and the ones that are older started to fray at the ends after about 3 months of heavy use, so i plasti-dipped the ends and they came out awesome. So if you contact ironlace and they don't require you to send the old ones in i would highly recommend you do that
528757
I had asked them the same thing as I had lost a screw on the clamp while jumping rope. They had told me they don't have the ability to send just parts yet. They ended up sending me a new rope. I emailed them thru their website and they were very responsive
637700
John: V-belt ... checked manual before rolling to work ... only issue so far was chute collar which cracked during first use ... Since brand new product at that time, there were no replacement parts. They tried to give me a hard time but failed. It was replaced. LOL wishing you no snow ... ; )
635158
YOu can order replacement straps from GLI Pool Products. (They are the company that makes the solar reel) or, you can order them from In the Swim.com