I purchased this a month ago, and have a problem with the top lid stuck to the top bowl. This is after lunch today when a bowl of hot soup was placed in the top bowl. Have tried heating the lower bowl, putting ice on the top one, spraying the joint with WD-40, and now have the whole thing in the freezer. The other instance we put hot soup in but into the bottom bowl there was no problem separating the 2 units. Any help would be appreciated. Love this thing other than today. Thanks in advance. I purchased this a month ago, and have a problem with the top lid stuck to the top bowl. This is after lunch today when a bowl of hot soup was placed in the top bowl. Have tried heating the lower... » Read More I purchased this a month ago, and have a problem with the top lid stuck to the top bowl. This is after lunch today when a bowl of hot soup was placed in the top bowl. Have tried heating the lower bowl, putting ice on the top one, spraying the joint with WD-40, and now have the whole thing in the freezer. The other instance we put hot soup in but into the bottom bowl there was no problem separating the 2 units. Any help would be appreciated. Love this thing other than today. Thanks in advance. « Show Less
1338315
Wow. I have never had any trouble separating the units. Is there any chance that someone glued the two pieces together? (Only answer I can think of)
1338316
When I think of hot soup in this stainless steel canister/lunchbox it reminds me of the same thing that would happen when I can tHot tomatoes- it has a sucking/sealing affect. This is what causes it not to work. I would try letting my soup cool a little before I put the lid on the conister which would prevent the sealing affect.
2197274
Indeed, I have the same problem with mine. It's not a big deal, but the loose bowl fitting does allow the kibble to miss the ramp and end up accumulating underneath the feeder itself. As a temporary fix, I took some duct tape (is there anything it can't do?) and connected the bowl to the feeder. That helped a lot, but a better fix would likely involve mending plates and screws, perhaps arranged on the bottom of the unit. When I get a better look at this, it might prove possible to add (tape) a cardboard ramp to the back end of the bowl to direct the food into the bowl no matter if the bowl-to-feeder fit is not as tight as it could be. Indeed, I have the same problem with mine. It's not a big deal, but the loose bowl fitting does allow the kibble to miss the ramp and end up accumulating underneath the feeder itself. As a temporary fix, I took some duct tape (is there anything it can't do?) and connected the bowl to the feeder. That helped a lot, but a better fix would likely involve mending plates and screws, perhaps arranged on the bottom of the unit. When I get a better look at this, it might prove possible to add (tape) a cardboard ramp to the back end of the bowl to direct the food into the bowl no matter if the... » Read More Indeed, I have the same problem with mine. It's not a big deal, but the loose bowl fitting does allow the kibble to miss the ramp and end up accumulating underneath the feeder itself. As a temporary fix, I took some duct tape (is there anything it can't do?) and connected the bowl to the feeder. That helped a lot, but a better fix would likely involve mending plates and screws, perhaps arranged on the bottom of the unit. When I get a better look at this, it might prove possible to add (tape) a cardboard ramp to the back end of the bowl to direct the food into the bowl no matter if the bowl-to-feeder fit is not as tight as it could be. « Show Less
1103379
I have the same problem. The rubber gasket on the lid expands causing it to jam up when you try to screw it on. unfortunately they don't just sell the replacement gaskets, you have to buy a new lid.I bought a replacement lid for mine and I rotate between the two and that helps. I'll use one lid for a couple weeks until it starts getting tight and then I'll switch to the other lid. This gives the rubber gasket on the lid not in use time to shrink back down to normal size.
888405
Sorry, I have the same issue and didn't know what to do, so I glued the one cup that had cracked at the top seam...which kept the liquid out of the inside gap...other than that, they keep things hot longer, so I keep it with the cracks and all.
1400593
We have not had a problem with the lid. This is our second one, the first we had over 6 years and just wanted an 'upgrade' with the basket style. Perhaps the inserted basket to catch the fall off is not properly installed. If the lid is not closing, that sounds like a manufacturing defect and possibly could be contained to only a few units. We like it because of the large capacity and overall functions. I shopped for a capable product and ended up with T-Fal again. For us, it by far is the best buy for what we use it for. Good Luck
441121
It was likely overloading the motor, I love my Kitchen Aid mixer but I have been beyond disappointed in the food processor. I tried to make peanut butter and it couldn't hack it the motor kept stopping. I had a cheapy $40 food processor before this one and it was better than this. Good luck, have you had any luck trying to slice veggies without them all getting stuck up in the lid?
6431
I bought two bowls for that same reason. After ice cream in gone, wash bowl and stick it back in freezer for over night. You can use bowl many times over
459329
Sometimes food gets stuck inside the wheel mechanism. If you unscrew the wheel (it removes easily) you will be able to clean it out. This worked for me.
1776025
I had the same problem. What I do now..fill the blue bowl (I know, obvious) then place it somewhere firm, like on the counter. Put the bottom and tighten it just till it makes contact, do not over tighten, I use one finger to screw it on. Then press down around the edges of the bottom piece firmly so it slides on and then tighten the rest of the way. But again, do not over tighten, turn just till it makes contact. Hold it over the sink to be sure it does not leak. It will come off almost as easily.Had mine for almost 2 years now and no problems.
863829
The only issue I had was with the top part connected to the motor. It can't really be washed, just wiped. I've only used it twice and food has gotten stick both times in two little areas - one near the side where there's a screw/hole and the part that connects to the blades. I've tried q-tips, paper towels, etc. but I can't get the stuff out! I hope it doesn't mold...
2060202
I tried to replicate this issue with both of mine and could not. Sometimes if you do not have the prongs lined up correctly with the center piece the lid will not advance correctly but it will not keep spinning around. I think you may have a defective one. A return would be my suggestion.
2044158
Have only had this problem with drinking glasses getting stuck, one inside the other. Maybe instead of hot water just rap gently with a wooden spoon on all sides of the neck while gently pulling the spout. Cover with a cloth just in case of breakage. Good luck. Hope someone comes up with a better idea.
890985
We had this problem early on too, and it is very annoying. However, it happens because the bail (the metal wire hoop around the rim of the lid that holds the gasket in place) is not exactly in the middle or top of the V-Shape gasket all the way around. First step is to ensure it is by running your fingers around it and looking to make sure the gasket is as snug as it can be against the bail's wire. Next place the lid carefully on the pot, properly aligning the lug locks. Then twist evenly once it is level. We also found if we didn't put the lid on properly in the first go and fiddled with the lid, the probability of the gasket being mis-centered and failing to seal was high. Better to redo when you suspect the gasket may be improperly seated, than to go ahead with the doubt, heat up and then have to redo with a hot lid (un-fun, as you probably well know). The gasket and it's bail are more fiddly than sealing a pressure cooker should be, but that is the worst feature of the Secura. Once you get in the habit of ensuring the gasket is properly in place and get the lid set, and twist it to seal, it is a very reliable and wonderful cooking unit. So, now take a deep breath, properly seat the gasket, align the locking lugs, and smoothly twist. Set the time and mode, and you are done!
2239416
I'm sorry you are having such a hard time with your cookware. If you purchased this second set thru QVC, they may take it back,although I don't know how long ago you made your purchase or perhaps it's just this one particular piece and lid that you can have replaced, I would contact QVC since you bought the cookware through them. I personally have not had any issues at all with my cookware, I have been delighted since I took them out of the box. I hope you can get your situation resolved! Lori
416268
I just received a new one today from Amazon and the top does not seal at all. The lid fell off in the shipping box. Am returning it for replacement and hoping that the next one seals properly, otherwise I'll have to purchase it somewhere where I can test it before buying.
845229
I keep this bowl in the freezer all the time so it will be ready at a moment's notice whenever I decide to make ice cream. I am not sure what the directions say how long it needs to be in the freezer to freeze the gel that is in between the walls - seems like it says 24 hours. If you keep it in the freezer it becomes a none issue. It works real well. I highly recommend it - sometimes I think I should get the second bowl to make ice cream for larger groups. One could make ice cream ahead of time, freeze it and make another later. If you add xanthum gum to it it does not get as icy as it would otherwise. I keep this bowl in the freezer all the time so it will be ready at a moment's notice whenever I decide to make ice cream. I am not sure what the directions say how long it needs to be in the freezer to freeze the gel that is in between the walls - seems like it says 24 hours. If you keep it in the freezer it becomes a none issue. It works real well. I highly recommend it - sometimes I think I should get the second bowl to make ice cream for larger groups. One could make ice cream ahead of time, freeze it and make another later. If you add xanthum gum to it it does not get as icy as it... » Read More I keep this bowl in the freezer all the time so it will be ready at a moment's notice whenever I decide to make ice cream. I am not sure what the directions say how long it needs to be in the freezer to freeze the gel that is in between the walls - seems like it says 24 hours. If you keep it in the freezer it becomes a none issue. It works real well. I highly recommend it - sometimes I think I should get the second bowl to make ice cream for larger groups. One could make ice cream ahead of time, freeze it and make another later. If you add xanthum gum to it it does not get as icy as it would otherwise. « Show Less
1360719
You shouldn't have a problem! You have to freeze the bowl for 12-14 hours first. You wait until you are just ready to make it then take it out of the freezer. The recipes say that once it churns you can eat right then as a "soft serve" ice cream but I still find it too soft. After being in the freezer an hour or so it's perfect. This is a great addition to my mixer and I'm really glad I bought it/