My basket assembly came detached from the tube base. Is this the way it's supposed to come or is it broken?
1351007
It is broken. My hubby soldered mine back together for me. It's good as new now and saved the hassle of sending it back.
683809
Mine is steal with holes. If the basket is now mesh, it has been changed. I love mine and highly recommend it.
385359
make sure the shaft is inserted into the bottom bushing, when mine arrived it was dislodged somehow. Also, you will have to string some stiff wire on the bottom to keep your frames from falling through. I slung out about 100lbs of honey with no problems after I corrected these issues. Good luck
253218
can you post a photo? i really want to mount my baskets with the release and can't quite picture your solution. both open and closed....thanks!!
1301699
Just assembled it. Right wheel was squeaking. I unscrewed both the wheels and noticed the one squeaking is loose because it was defective. Unscrew just the 2 wheels and compare side by side, check if one of them has a deeper hole or not. Will be trying to order the defective part. Wish me luck.
532685
I have the same basket and the handle is removable. If you apply some pressure to the basket, it will deform and voila! The end of the handle can be popped out of its little sock.
1681793
Either something is probably bent around the basket ... straighten it out .... or ... there might be a small metal spur around the moving parts that will have to be twisted off with needle nose pliers or filed off with a small metal file. Push comes to shove, and you don't have a metal file .... try the file on a pair of fingernail clippers. (It's worked for me before) ..... or .... call "Amazon Customer Service" and they will be happy to take care of it for you with a new one.I do like mine a lot !
765401
Mine was broken too. Would like to have it fixed. One bracket is all I need.
336530
Sounds defective :( mine came fully assembled and undamaged. I'd return it if I were you.
2186828
The shelf itself is screwed together but the baskets are fabric material and pull right out. Hope this helps
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett
2087492
It bolts together, and there are bolts on the sides of the tubes. Sorry. :(
1265403
The basket insert is flat on the bottom. If it is bent, perhaps you should contact the manufacturer.
708749
you have to remove the basket (6 bolts) and then the top goes down fine. Its not difficult but it is a pain if you do it alot. You may want to get different bolts for the basket if thats the case because the allen heads on the supplied bolts wont last if you remove them alot.
125542
Check the manufacturer's website. I have the one piece basket, but the tongue is a separate bolt on part. It's probably made this way to make it easier to ship. Once bolted tight, the basket is quite sturdy. I thought about welding the tongue on (I have a welder), but after using it hundreds of miles, decided not to bother.
2070415
I don't remember how it came when it was shipped, but I do know that I had to kind of pull everything apart and then basket just slid in. I didn't have to screw anything. The screws are only if you want to screw in the base to whatever shelf you're putting it on. I'll have to look at mine when I get home and see.
1164990
Salam....sounds like you put it together wrong. Of course it could be defective I suppose. I put mine together like the picture and it works fine...