Orange light will not come on, but unit will auto shut off indicating skin has been MORE than treated - HELP??
1362146
may be slight more than treated, auto shut off means still some protection, simply call the manufaturer to fix it. put some aloe vera gel.
1362147
I cannot get mine to get passed a very little warm sensation and it is a useless rip off if you ask me! I have never been so disappointed with an item as I have this one. I think that this should be taken off Amazon all together! Sorry I cannot help with your question and sorry you have been ripped off too!
1362148
the seller should walk you through any problems that you are having...... if it worked previously, and now not... there could be an issue. make sure everything is tightly plugged....so there is an audible click.
1192271
I'm not really sure. All I know is that when mine gets into the dark the light automatically comes on and when it's light in the room it goes off. I'm sorry for not being able to help you. You might go to a store that sells new ones that used to sell the one like you had, such as radical and maybe they could fix or recomend someone.
558463
Same thing here! I asked the seller for a solution.None! And once in a life time it turns off. Why? How? I have no clue. Crazy! I think it is basic manifacturinig defect
2100049
Mine does the same thing, showing only the blue SA-CD light, the blue MultiChannel light, and the interior blue light, for about 5 seconds, then turns itself off. Did you get it fixed ? What was the problem ?Thanks ! Mine is under warranty, but I'm contemplating having it fixed locally.
1297
I found a partial workaround solution for my problem (like yours) of the unit turning off a few seconds after turning it on. I press (and hold) the Stop button, and then the On button, and continue to press them both until the blue SA-CD light and the blue MultiChannel light go off, and then back on again. After that, the unit works ! Except that the LCD panel remains blank. Many (perhaps all) of the front panel buttons work. I still need to experiment to see if the remote works, and to what extent. Sony gave me the choice of a refurbished unit, or to repair mine, under warranty. Anybody got an opinion on which is the way to go ?
1221863
Yet another problem I've encountered with these lights. There's a copper contact inside along the slider. I opened mine up and cleaned it with an electrical cleaner spray. If yours is still under warranty, send it back for service. I did the repair myself because their warranty/repair department takes over a month to return.
468260
According to Sony directions , this is what they say to do. "ERROR" appears in the display and the unit turns off automatically. If this symptom occurs frequently, consult your nearest Sony dealer. Be sure the battery is fully charged and perhaps it will be a good idea to unplug the battery for 15 minutes and then plug it back in to reset it , and see how it works. Carl H
828860
You have given me valuable info .Might be a reason not to but another Dorcey if there are no light replacements .Not a good sign.I will try looking into this. seaBee
506906
That would be my guess (but i'm no expert). did you put in a new battery or is this the old one? i didn't have any lighting issues, but my battery was new. it did take 24 hours for my security alarm (where i put the new battery) to reset itself, but your issue could be completely different. sorry i can't be more help.
1057093
I have not had the problem..I would probably take it to a lamp shop...or an electrician.
1611941
If the orange light only shows, I think that means that it's not fully charged. I think that you may still use it until the charge is completely out. The light should turn green after charged. There may be something wrong with your product.
984655
Thank you for your question Carl. It sounds like your unit just needs to be reset, which can be done very easily. Simply reset the system by holding the UV button for at least 3-5 seconds until the reminder lights stop flashing. Your product is now set and ready to go! If you have any further questions, please contact Guardian Technologies Customer Service department at support@guardiantechnologies.com or at 866.603.5900 x213, and we will be happy to walk you through these steps.
535237
You are correct. I have had mine and it did the same thing. Pushing the reset and timer button and the light went out. I cant find my manual. Thank You!
1232110
Sounds vaguely familiar. If you press the button, does the light turn on at all? Have you tried removing the batteries, waiting a few moments, then reinstalling the batteries? If it's the problem I think it is, I think it's the light's circuitry going into a protection mode. When you charge the light, do you plug the charger cable into power source, then plug the mini-USB plug into the light? Or do you connect the light to the cable first, then connect the cable to a power source? If the former, then I suggest switching to the latter to avoid the problem. I suspect it's an issue of the powered cable touching part of the light it shouldn't if you're not inserting it "cleanly" into the charging port, tripping a protection mode.
1520666
Try the light on a fully 'charged' battery. There is a 'shut off' timer that will shut it off but it should be longer than a minute or two. Perhaps the timer is defective.
1893941
I have had quite a few problems with my wall unit. If the LED's light up and then stay on, I'd bet you have the same problem. Good luck getting anything done about it, after nearly 2 months they still are playing the "wait and see if he goes away" game. You have a bad wall unit.
249675
I saw this hint in comments about another light. It fixed mine. Try tapping the body of the sensor with the power off.