the engine won't work sometime, it seems it gets stuck while rotating. any suggestions?
1343088
I have not had any problems with my train . I used it all during the holidays ,not a problem
1343089
make sure the track is flat on the floor the least little bump in the track it will stop mine went around the track ok but it did not smoke would not buy another one
1343090
It's possible the batteries may need changing. It is also possible that particles may get stuck in the wheel or track area. If you have a pet (a dog or cat) this could lead to minute hair particles or dust particles clinging to the tracks and then getting stuck in the wheel area of the locomotive.....just a thought.
1343091
Exchange it. The same thing happened to me not even a month after I purchased it. Along with; failed smoke and immobility
1343092
No I don't. I was very disappointed in this train. I will probably give it to good will or Salvation Army. Money down the drain.
1734703
I had the same problem with the wheel and almost returned it. you have to put the trike down on its wheels and wack it with a hammer.
195801
the north star engines are notorious for headgasket problems. get rid of the car. you could try this fix but it probably will not m.
1779140
what kind of stabilizing problems are you having? left to right forward to back check to see if any of the little plastic brackets holding the engines are loose or broke
1786133
One of the wheels' back has a bigger star looking thing that goes to the motor to turn the wheels. I messed that up the first time.. Not sure which trouble your having. But I also had trouble putting in the little pins in the wheels I had to push down really hard you may want some help though.
485609
I could never get mine to fly at all. One of the motors only spins up intermittently causing the craft to invert and crash. Just got it a few weeks ago but never got it to work.
1400391
If you can get some oil in the moving parts that might help or you can try to soak in hot water and that might loosen the parts up. I haven't had that problem yet but those are the 2 things I would try first.
1971180
Tammy,I figured out after that happened to me was to get the motor running and pour the mixture in using the slot in the top. I haven't had any more trouble with it sticking. It does seem to freeze up quicker than the time it says in the booklet. I scrap it out with a rubber spatula and put it in a container to finish in the freezer. I got a good hint from another web site to put a little acholol ( rum or tequila)in it to keep it from freezing rock hard. Hope this helps
1038268
I found I had to hammer the fan blade onto the shaft (hurr hurr...shaft) that comes out of the engine. I think it has some markings on it to indicate how it is meant to be rotated. Once I pounded it on there it seemed to work better. Another problem is you may have the fan blade on backwards e.g. the front is pointing backwards. If that is the case, the blades will likely not generate enough forward facing air.
1881595
A friend of mine just had the same problem, he flew it, replaced battery with a fresh one, and nothing... Sorry to say this but his main rotor motor went bad...But if you're lucky the transmitter batteries may be low enough to give you a problem try replacing them...(Don't pay much attention to the bars for your transmitter batteries , it lies)
1547516
I had the same issue. I put a couple of drops of silicone oil on the wheel as they suggested and this is working so far.
818683
Try holding the screen next to the sensor and spin the wheel. Then put it back on the bars an do it again, this worked for me.
1039275
I would suggest contacting the Sole Customer Service Center. If it is under warranty, they will repair it for free. I had to contact them for a bad motor. I contacted them online, and someone called me within 2 days. Within 2 weeks it was repaired, free of charge for me. Good luck! I hope this helps.
1305545
Try shutting it down and rebooting it. This worked for me when it wouldn't navigate right.
699866
The head makes a sudden rotation of over 180 degrees every few minutes. It does click from the sound of the electric motor. It seems like you may have a defective unit. Hope this helps.
81913
A little red button on the top. It is stuck and will not go either way so I have to send it back. I need to know how I send it back for repair.
1367984
Unplug and reset it. Put it on a level surfacenter and recalibrate it (left stick down and right, wiggle the right stick left and right) if this does not work, make sure the propellers are both good, and put on correctly. A goes with a, and b goes with b. Happy flying!