What are some of the defects that require the unit to be returned?
1324723
If this is the same product that I own (it looks like it) I have found NO defects in it. It makes ice quickly. It obviously isn't a freezer, so one shouldn't expect it to stay frozen for an extended period.
921277
Yeah, I addressed that return policy in my review, but nobody sees reviews 3 or 4 pages deep : (. I was actually able to reach the company for a control unit replacement, they were pretty good about it. I'd try them, and see if they'll RMA it for you.
1379439
Depending on how long you have owned it, I would first go to the vendor on a warrantee concern. After that see if you could either purchase the component or canabilize it from a defective unit.
890529
First read the warranty paper work that came with the unit. If it fails very soon after using it I would contact Amazon. They have always been right there to make it good on a defect product. Amazon is the best .!!
1019371
Hello, The entire unit was returned, so I/we have NO experience w/it. Wish I could be more helpful.
2272000
I would call Amazon and ask how to send it back without paying postage--they should send you a new unit.
1531408
The unit I bought had a bunch of scratches on the back of it. The connector port was also broken but they sent me another tablet when I reported it.
1414687
I have had issues like this in the past. I contacted the seller and they just sent me a new one free of charge, so that is where I started. Also, these units are generic and surfing eBay can yield all kinds of surprises. I paid too much for my unit here, as I found the exact unit on eBay today for less than half price of here . That being said it may be more reasonable to purchase a new unit.
946719
This is a common defect, you should be able to return for a replacement or refund.
534638
I dont see one either, so I would just omit it. If there are issues, Im sure they will get back with you. Model number should be more than enough.
198217
I don't know seeing as how it was damaged when I received the unit and I immediately returned it.
1280796
According the the limited warranty: "We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to repair at our factory or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be returned at the company expense. This warranty runs for three years from the purchase date found on your receipt and applies only to the original purchase for use." I hope this helps. BTW, I love the iron. According the the limited warranty: "We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to repair at our factory or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be returned at the company expense. This warranty runs for three years from the purchase date found on your receipt and applies only to the original purchase for... » Read More According the the limited warranty: "We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to repair at our factory or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be returned at the company expense. This warranty runs for three years from the purchase date found on your receipt and applies only to the original purchase for use." I hope this helps. BTW, I love the iron. « Show Less
950103
No I don't know. Can you just not have it returned as missing parts and get a new one?
925672
Same thing happened to me! But luckily I actually COULD return it. You just need a receipt.
1164018
No problem! Glad to help. Fortunately, Amazon's return policy is more than fair and very easy. You would have to accepted return shipping charges (unless something is actually wrong with the unit), but I have NEVER had a problem with returning things to Amazon. One reason they get a huge amount of my business.Good luck!
2159419
I would go to best buy. at least you can return it without having to pay return postage. especially if you're not satisfied. good luck
478049
Send it back they are really good - they will probably just send you a new unit without sending the other one back.