I got this toothbrush in August for my boyfriend (Ordered it here on Amazon). We both loved it, but despite being charged, it will not turn on now...
1328920
The same thing happened to me. I believe there's a battery that requires replacing. Me, I just got annoyed, literally threw it away and have been happily brushing my teeth the old fashioned way for the first time in decades. I find it comforting doing this without a fancy gadget. But hey, Im the same person who misses rotary phones and vinyl.
1328921
We had the same problem, about 6 weeks after we received it. I called the manufacturer, and they sent a replacement right away. The new one is working great--but we'll see what happens at the two-month mark.
1328922
The same thing happened to me. I called the company and they sent a new unit right away-no questions asked. The new one has worked well for about 8 months now and has much better action than the first one.
1328923
Sounds like it's defective. I would contact the company. Mine works pretty well, tho I haven't used one in this price range before. The attachment of the brush to the motor sometimes vibrates loose while in use. I bought a couple of extra brushes so hope the unit lasts a while. The included travel brush is less robust, but performance is ok.
1537924
I had that same thing happen to mine as well. Unfortunately these toothbrushes don't last longer than like 2 years. You will probably have to order another one. That's what I had to do. My husband has one and he's had it for almost 2 years I think so I may have to get him a new one too if that happens with his. It stinks but they are a great toothbrush in my opinion.
43646
Mine also has stopped charging completely. I purchased in October of last year and now it won't charge at all. There is no way I can see to contact the seller through amazon. If someone can find me an email or a phone number. Otherwise I cannot find it. ARG!
1201691
It has to be charged because it is electric, like an electric tooth brush. I purchased this brush through Amazon and to be honest it has not helped our tangle angst. It's ok, but the sound bothers my daughter.
1806262
I had this problem also but I found out when you order a new toothbrush you also get the charger. I don't know if you can actually buy the toothbrush without the charger.
1824200
As far as I can tell, there is no way to replace the battery, however, the toothbrush does stop charging when it is full so that it doesn't over-charge and ruin the battery.
1225087
I had that issue too. It wouldn't charge anymore either. Contact the seller, very easy to work with and they sent me a new one for free.
2040151
My showerpik also stopped working. I have yet to contact waterpik to ask for assistance, but plan to do so and will share their response. My thought is that they will not replace but am only surmising.
1109931
Just started to have a problem with charging at four in the morning of course. Tried taking out and putting the battery in, nothing. Got it to work as long as it's plugged in but disconnect it and it died. Just tried the suggestion from Mommy Jane and that little red light kicked on. So grateful. I know we need to get a new battery. Just doesn't hold a charge like it use too. We have had ours for over a year and a half and we like it very much. A few gliches but no real problems.
1914621
I bought mine in October. It's February. And dead. The light lights up but nothing happens. I'm bummed. I did a lot of research on this thing. Loved the way it shaved and, since I only shave once a week, always gave it a ton of time to dry. Disappointing for sure.
801189
Unfortunately we have had the same problem since I purchased this in August for my 7yr old. It does not hold a charge and it will not turn on. It has a defect but I have had a problem with returning it as they have not given me return auth. Next time I would have purchased it from Walmart so much easier to return things.
1123821
The toothbrush stopped working about two months after I bought it. I called the company-they sent a new one right away, no questions asked. I think the first unit was defective from the get-go. This one has a lot more enthusiasm!
2105430
We have been using Sonicare for many years. I bought the battery-powered toothbrush, since it's much more convenient. I have some brushheads from the maybe 10 year old rechargeable, and they fit, and work. I've not actually used them on a daily basis, but I did try one. I'm not surprised that Philips try to sell new brushes, and for all I know, the older style brushes don't work as well as the new style. Doesn't matter to me - usable or not - I love the new battery unit!
1904421
Contact the Sonicare, your unit may still be under warranty. If not, I do not know how the change the battery.
1544851
Where is this priced at $400? If I remember correctly I paid under $100. Don't even think about paying that amount. They have a problem with the "off-on" switch collapsing into the unit. Everyone I know has had that problem. It cleans the teeth great, but not $400 worth.
1172525
That happened to the first facial brush I had. What happened was the gears inside came apart inside so they weren't touching to spin the brush. So I just bought a new one, you can buy them pretty cheap. It's the best facial brush that doesn't cost a lot and it came with it's own case. I have had my new one now for over a year and it's still going. I also like this brush because it also doesn't do through batteries a lot. I probably change batteries once a month or more.
111252
My sonicare came with a charging base for the toothbrush that plugs into an outlet. Maybe you got a different model of sonicare. Read again what is included in the ad and on the box. Maybe they left it out. Also check for a place for batteries. Hope that helps you!