Has anyone else encountered a problem with the caps falling off easily, causing the product to dry out?
1359877
I've only had that happen once out of the many times I've used them. I think I put that one in a snack size reclosable plastic bag.
683173
Always been kinda dark the whole time I've used it and inside the cap. I think it's just drying out?
329160
I have had a the same thing happen, only mine didn't happen until several months after use. I'm not sure if this is the right thing to do, but I just "pop" it down with my hand kind of hard and it starts. As Scott said, it started doing that after I didn't get it sealed and it leaked. So I am guessing that there is just some "gunk" in there causing it to stick. If you wouldn't mind, please post what you find out from customer service. I am still able to use mine, but it continues to stick occasionally.
552776
I have not had any problems with loose caps. I have, however, had problems with the bottles breaking, splitting, and leaking.
1087529
I think there is a small screw that holds the cap in place. I'm not home so I can't check mine out. Sorry.
1432166
I have never had an issue with mine. I do avoid touching the mirror and immediately put the caps on when not in use.
1611063
Mine came with a seal cap when I bought it in 2012. I hadn't used it since then, so I went to my garage to check on it. There was some dried product under the cap, so I cleaned it out with a screwdriver. Once I removed the dried material the rest of the product in the tube was still wet and usable.
1296530
Hello Rick. I think you don't have problem becuase I installed the caps and I hadn't got any problem. Hope my answer help you. Best regards, Germán
548367
There is a seal under the cap. Sometimes it's so dry it comes off when you unscrew the cap initially. Bought this for the last two years never any issues in quality that I could detect. Great product!
234762
I am rough on pens and have not had any problems. I did notice recently when I used a color than I don't use a lot that it didn't flow as well. Like maybe it was trying to dry up but all in all I use them over mixed media and they are holding up well so far.
1628838
The tip became permanently glued on after a few uses, so I just unscrew the whole top part and apply glue with a toothpick. It's much easier to control that way anyhow. And it doesn't seem to be drying out.
274616
I've been using these products for years and have never had a problem with the caps. I also put them in the dishwasher upside down with the valve open.
2050874
I didn't have that problem, and I dropped mine plenty of times. There were other issues with leaking, but not that. I did try to contact them to ask about issues, and I couldn't find a contact number or email address, so you're on your own with it unless you can find a way to contact them.
1600004
I have not had that issue. I had a box delivered that all the pens had leaked out. The seller replaced immediately. My recommendation would be to contact seller. They are great pens.
74294
Me neither until I had issues with the o-ring on the inside of cap. We would put cap on and click it twice but turn back to take cap off and it would just fall off like it wasn't sealing down.
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
1193031
No, I have never experienced bristles falling off, and I've had mine a while. You might have a defective one.