So pretty much if it breaks in a year an a half you have to fork out another $485 for a replacement machine?
1359599
I had to have mine replaced twice and the third one broke as well. When I called up, they told me this device was defective ( I guess all of them) and they would exchange it for the silk n' flash lux with 120,000 flashes and credit my account for the difference. So yeah, it's probably best to just buy that. I did notice a difference after only one use though, so it's a good investment...maybe just not this model.
1359600
I will pay any price to lessen the hair.........Italian and Greek girl...........I think the machine is great.
366195
It is "1 year." But in reality, you are just on your own. The customer service is not helpful and is combative if asked to replace any parts.
64620
I've had mine for about 2 and a half years now and it just broke. It's also seen heavy use. If you do the occasional job.. you're probably fine.
1504842
Hi Joyce, you can! I actually just had to do this and the prices are pretty reasonable. If you do not see the replacement part listed on their website at: http://www.sunpentown.com/paacforicema.html , just call and they have it. I have had the machine for about 7 months and it has worked great for me so far.
1686031
Your best bet is to contact the company directly and see if they will replace it for free.
104297
It was pretty good for the first three years, then it started having some problems. They did cover the replacement parts and costs but you will need to contact them. It is a good machine and is very heavy. Make sure you put it where you will not need to move it. Hope this helps!
840346
I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking. I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In... » Read More I wouldn't imagine so. They were also dicks about customer service as well. My unit was out of warranty by a few months, and they refused to repair it for less than 100$ plus shipping. I took the machine apart myself to see if I could fix it, only to find that it was obviously a refurbished unit, even though it had been sold as new. There were plastic feet that had been snapped off and then glued back together (poorly) inside the housing, along with a wealth of mismatched screws. The broken part of the unit is a proprietary motor/fan housing which can not easily be replaced.In short, don't buy this unit. It doesn't roast very well, and it's prone to breaking. « Show Less
2262891
Yes if you call them they send you a replacement without sending back the old unit. If less than a Year.
1729146
I don't know but if it broke it would probably be safer to buy a newer one. I believe they are about $29
52333
Yes, one year parts and labor. But, only if you purchased it "new" from Amazon or another retailer.
936988
our starter broke. it was under by greenworks but could only take it to one specified location. I was charged a $60 deposit and even though all the work was covered under warranty, they wouldn't give me back my $60, saying that it was for the technicians time. If it breaks again, its going in the trash
1625215
I don't think so. Amazon has the least expensive price that I've found so don't mind getting a new one each year.
1101538
I'm not sure. We were still within the warranty period, so we requested and received a new machine. Great customer service - we had the new unit in 2 days.
190324
No, you will need to replace it with a new one. But depending on how heavy the use is, one can last at least a year.
689510
Yes - 2 years parts & labor only. Repair or replacement at StarTech's discretion
275047
Buying parts may cost you more than you buying a new one. Or you can considering buy a better quality one.
1791254
I'm not for sure, but for what the system costs you can add another $75 and get a new one.