If the machine needs service, where do I send it ? Is service /repair covered under the 25 yr warranty???
1322022
I had to take mine to an authorized repair shop while it was under warranty. Took 3 months to get it back cuz parts had to be ordered from Japan. I have 2 Brother embroidery machines and would not recommend them to anyone. Not sure about the 25 year warranty. It's not working again; had to pay last time. Sorry
1174854
We faced the same question... found that is was much easier and faster to purchase a new machine. We found one site that supposedly sold parts but there was no one to contact and every time we put in an order... it failed to complete.Go with a new machine.. :)
1550005
Hi there I just re packed this machine and returned it to the manufacturer. Iits have had it for less than 3 months and it does not work . The manufacturer says it will repair not replace and I had to pay for the shipping back to Oregon where the repair center is . I do not have any idea how long it will take to fix not did the offer to give me a time frame . My best advice is to NOT but this machine . I know this was not what you asked and I can not respond to that since I just shipped the machine back, but regardless whether it does take Bolivares do not spend you money on this trash .
487659
Hi Kira, I'm looking at my owners manual and I do see a toll free number to call about warranty service. It couldn't hurt to ask them if they could either mail you a copy of the manual or e-mail you a copy. Here is the phone number...877-246-3700...office hours are Monday through Friday, 9am to 5pm Central time, I hope this helps you. Meschell
558014
The warranty was only US. You have to send the computer to the repair shop and they send it back to your US address. You have also to pay (FedEx, etc.) for delivering to the repair shop in Texas. Hope, it clarifies.
538335
Just look @ what warranty u have & if u have any question just call & have a tech explain what your warranty covers
942374
I purchased an extended "square trade" warranty with this computer which you can also buy through amazon, that would be my recommendation. They say it's "worldwide" coverage so if you damage it in another country I think that means they cover it, you should check with square trade.
308119
I just mailed mine back to manufacturer. They are replacing my motor and hopefully cleaning it. I don't know if you've called them but they have excellent customer support. That's where I would start.
1402651
The warranty is for 1 year. illy says that they will replace it during that period if ordinary support can't fix your machine.
1399364
Seems they should last longer than a couple years. Where should or can this be Serviced???
1076704
Seller here. Gonna be some back and forth to see what is going on and how to fix it. Be easier if you can contact me through the email address provided when you bought the machine or through the amazon email system.
184138
This computer has a one year manufactures warranty. I would get in touch with them they should send a replacement part if needed.
422406
There is a policy regarding Worldwide service. You can contact them and they tell you where to service it, and then they reimburse you the repair cost (I think that's how it works) Of course it might be different if you live in Costa Rica and want to buy a warranty versus living in the US and being on vacation elsewhere.
1295758
Mine ,which is just over a year old and having problems for 6 months finally crapped out. It won't even turn on! I am REALLY struggling with having to send it back on MY dime ($25) PLUS send another $10 for them to send me a new one!! What did I do to deserve to have to pay for their crappy machine??? Hoping the store (Kohls) will even-exchange it for me. Update...I walked into Kohls with the machine...in the original box.....explained it was still under warranty. I walked out with a brand new machine...no questions asked! YES! And I didn't pay Cuisenart a dime!
827042
http://support.dell.com/ Put in your Service or Express service code and if you have a valid warranty you can call and have it repaired.
322575
Is it still under warrentee? If so contact company. I have found even if things are under warrentee they may make you pay postage and it is expensive. This has long become a throw away society, sadly. They make it to difficult to get repaired unless you know of a local repair shop, then get an estimate from them. This may be the best way. Anything is fixable but they would rather sell you a new one!
1618471
The warranty issue are handled by the manufacturer. They will most likely have you take the item to a service center nearest you.