Pinzon Penguin wine opener also stuck closed I think one should be able to return the product, but where is there real address, and not a vendor? Any suggestions?Thanks
1342971
My Pinzon got stuck in the closed position too. Placing it over an uncorked bottle and working the handle up and down immediatley fixed mine.You should also know that the original Penguin lasts (almost forever). Now that the mystery complany Pinzon has taken over, they are made to fail, especially if you use them often to open the plastic (composite) corked bottles. I took one of each apart and the downgrades by Pinzon (plastic interior parts) are a real disappointment. They last a while, but nothing like the original Penquin.
1342972
This trick worked great! Wish I knew it when the last one I had became stuck in the closed position!!! Many Thanks!!!!!!
1342973
What was the trick to fix it when the Pinzon Penguin wine opener is stuck in closed position? Thank you.
1342974
I bought the Pinzon Penguin as a Christmas gift for my husband. After the 4th use, it became stuck in the closed position.I tried sending email to the address listed in the previous posts, but the message bounced back "undeliverable".
1342975
Place it over an "UNCORKED" bottle, and move up and down while gently pulling handle until it releases.
912444
The needle was sturdy enough to penetrate the cork. No problem there; however, I returned this item after going through 4 different bottles of wine (with diff corks) and it never opened any bottle. Multiple attempts....and nada. Don't waste your time or money. It's a good concept...but not a good product.
644594
I,m trying to "Return-for Refund" an item #106-6564027-6036257/Portable 12 Volt Air Compressor/Sold By USA CASH AND CARRY. The Compressor WILL-DOES NOT WORK! When Plugged Into the 12 Volt Auto-Cigarette Lighters! The Seller, does not respond to my problem! What Do I DSo???? I Want TO RETURN for Refund...ASAP! PLEASE HELP ME, LesHolman
2041554
Hi - to retrieve the cork, simply push the button on top. It's surprising how fast it comes off. I hope this helps.
1189915
I don't know either. I tried to keep it open by placing a straight pin in the opening but now I can't get that out either. It is a problem.
457032
We purchased 5 of these bottles this year and loved it......until our little plastic latch broke too. Now I have three useless bottles. See the answer below that suggests we call their Customer Service at 1-800-831-9242. Other Amazon "answerers" indicated they also had trouble getting any kind of email response as we did. So I guess we have to call.
2176705
I just came across the following I had copied for customer support; Service and Support Feel free to Email us at info@positecusa.com for a response within 24 to 48 hours. We will answer all emails as quickly as possible. Our Consumer Hotline: 866-514-ROCK (7625) Our Commitment to You We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible - typically within one hour and always within one business day. We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day. We strive to resolve all customer technical support issues within a maximum of five business days. The clue is : info@positecusa.com I tried www.positecusa.com and hit the 404 wall. Then I Googled Positec. This is a Hong Kong company. Their tool stable includes the infamoous WORX line of yard tools sold on infomercials. I bought the SoniCrafter on the "solid" name of Rockwell. Now I find out, too late that the Rockwell of my Dad's time no longer exists. It is a very very sad day indeed.
2114168
There is nothing you could do except try to return it. I bought mine and enjoyed it for a whole hour and still can't return it! (Fred).
1727862
I ordered mine and receive a knock off "macig decanter". Got a refund from Amazon....
736847
Did you ever find the replacement thumb latch replacements? I broke one off and I'm trying to find a replacement. I purchased new from amazon but it did not come with any replacements.
1997508
I'll see if I have another one here. If not, I'll check if Danielle has one and you can return it (as it's the end of the year, it may not be available) 'Will advise. 'Sorry for the problem. Anne
898314
This seems to be a very common problem with the Waring. Have you tried recharging it for a day to see if that will work? This happened to our Waring a lot, so I finally gave up and bought an Oster cordless wine opener. I've never had any problems with the Oster. I would highly recommend it.
1326200
Sorry, I can't help you with answers to either question. I can tell you that it looks good, has a reasonably tight seal and serves our purposes quite nicely. Our purpose is to pour cheap wine into an expensive decanter. Why not try the vendor or manufacturer?
291452
Send it back. They should replace it. I have had mine for more then a year and it stays closed.Henry
1564085
Stella, There is no contact information on the empty bottle I have left. There is also no information on manufacturer other than a website. I did try the website, only to get this weird page stating the domain has expired and the site was created by someone who used a godaddy.com account. I won't order this again. Did nothing for me and who knows what I was really taking since there is no way to contact the maker. Scary !
1027616
Wow, I am shocked! This is the best wine opener I have ever owned. I have no idea on warrenty, since it didn't cost much
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!