I am having problems turning this product on. The only directions that came with the product is one sheet with no one to contract when not working?
1344184
I had not trouble turning it on (set timer & wait for steam) My problem can after using it 3x's the heating element didn't work & steam stopped coming out. I eventually just returned it.
1344185
I agree with the other comments. I would set the timer and the switch for the steam. Wait for the steam to start and that's it. If that doesn't work, then there is a problem with your steamer.
1344186
Make sure that water is covering the heating element. As i hd a similar issue but quickly learned tht once water levels are low the steamer will shut off as a safety precaution.
1344187
Once the reservoir is filled and the steamer is plugged in. You have to set the timer first then the switch for low steam and high steam. It takes a couple minutes for the stam to start. You can always turn off high once the steam gets going. I dont think the steamer comes on unless you turn the timer. If it still wont come on then your unit is probably defective.
298908
That is the only troubleshooting tip the directions give - turn off and then on again. Okay, I did that, hoping against hope. I did it many, many times, but it never did anything. If Hasbro won't repair our unit, I guess S'mores is off to the glue factory.
2160954
It should have a seperate sheet from the instruction manual to show how to wire it up. If not call the number to them and have them e-mail you that sheet. If no success can email me at tazmandevil14@gmail.com (subject: Insruction sheet) and I will email it to you.
98004
Did you try and calling the company ? If not I'd try with them and see if they can help
1234484
My green light would not turn in after i charged it. I called the company and they were very responsive-sent me a new one. You can find the user manual on line!
529182
I recently bought this and had the same problem. I realized the instructions were not clear or complete. Forgive me, but I can't remember what it was exactly. But it does work, very well. Keep trying it.
1636616
How do I get a copy of the instructions - it does not have a power or on button. HELP
566670
Mine was a little slow to start accepting commands at the beginning, but I just worked with it awhile and it started working. All I can say is keep trying, and try unplugging and plugging the power cord for the main unit also. If that doesn't work the only option is to return it for another one. Does the lights come on in the viewing window when plugged in, you should get something.
642096
Hi Dan, sorry that I didn't respond sooner but it looks like others did. Were you able to get the instructions you needed? I do have my original instruction sheet.
1433099
I got mine to work. I just followed the instructions. I had to start over a couple times to follow more closely. I emailed the company and they were very prompt with help.
1142825
Hi Sharon. I have also had problems with mine. I bought on for my mother and while I liked that she could use it....it has been very hard to program. I will see if I still have the instruction sheet and email you a copy. I can likely do this tomorrow
2264042
I had similar trouble. Was about to return and them it suddenly turned on. Have no idea but it has been a year since and working fine. Touch wood.My suggestion - unplug and try after a while. Nothing scientific.
1366916
Look in the manual and see if it gives directions. I've had no problems with mine, but only used it for a week. Did about 200 pages in that time.
1824155
I have the same problem, I lost my instructions. I'm wondering if maybe I can look it up on line and it will give me them. I'm sorry I couldn't be more help.
1046746
I have been searching the Net for contact information on the company, but found nothing. The manual does not have contact information as well. Thus far, mine is still working; however, I am now concerned about this matter too. If mine should stop working, I have selected two brands to move to, just in case. Sorry I could not be of more help to you.
502606
My problem was getting the controls on the correct sides. I started at the head of the bed and each control on either side of bed. Once the plug was plugged in, every thing worked. I preheat on #3 first and then adjust. Good luck!
1164462
S. HoweYou should have written the instruction book. thanks so much. I will try it tomorrow seems everything has gone haywire today.brenda