As per the instructions once unpacked I turned both burners on high. The large one has been "smoking" lightly for over ten minutes....is this normal?
1330897
I believe so ! Its Brand New ! I am sure that will go away ! are you sure there was no plastic touching it when u plugged it in !?!? Does it smell like plastic or rubber burning ?
1051176
I did not do anything special. I unplugged it for a short time, switched it off, plugged it back in, and switched it to low. I haven't tried that one on high again since low seems to do the job of providing heat.
511177
I have not had a chance to use the burner so I can't answer your question. I'm on vacation right now and will check the item when I get back.
1362891
Sounds like it could be. I've used mine twice now - no problem with either burner. Rather than try to troubleshoot it, you may be better off calling Amazon/manufacturer. Good Luck.
43086
Could it be your burner? Or wait a little while after turning the heat down before putting the lid on. Could be pot retains heat better than other brands.
1153440
Sound like your air fuel mix is off. You need to give the burner more air. Try the adjustment at the back of the burner, open it up more. You get less soot
1032717
IF let's off a fair amount of smoke. I was not very happy, and would net rocommend. For me, the problem I had was it got too hot, even on the lowest of settings for my gas burner. Also, it's impossible to clean, without scraping of the coating. the last time I used it was to sear tuna. I let it sit for a day and scrubbed very hard to remove the residue. I used a sponge,then a soappad, becasue the sponge did nothing for the black residue ledt behind. I scrubbed so hard some of the costing rubbed off, and there is still residue left? Hope you have better luck and this was helpful
1186836
I use a zippo to light it after I filled the warmer with fluid. I can't see the burner glow, but what I usually do is hold the warmer close to my face. If it feels and stays warm, I know its lit. I'll leave it out for a minute or two without the top cover to make sure the thing is lit and still hot. Once that's done, you can put the cover on and then the bag.
1589657
It says you should not. I left burner on low for a little too long with not much in pan and it did leave a discoloration. I am someone who used to cook on high and have had to adjust but from all I read you shouldn't be cooking on high anyway. I really am liking the pans. Ives vey surprised at how light weight they were and almost was turned off by this thinking they were cheaply made but I am really liking them.
1978029
It is possible that there is something plugging the burner tube venturi or the holes in the burner tube. If it has been setting awhile, you might take the burner out and try to blow it out to clean it. My grill heats up to 500 in about 2-3,minutes. Also make sure the gas cylinder is seated tight in the regulator.
2072083
My only suggestion would be to close the vents more to keep the heat in. Make sure you do not open the smoker either. Was it in a breeze? These are the only things I can suggest. Link to youtube video: https://www.youtube.com/watch?v=l3Z_TUmUZb8&list;=PLac9Z7pi1Oitbb6OQGvAR6kCpJ3vzXq3E
559414
We had the same problem. Turns out you need to use the smallest burner. Since it's not heat resistant plastic, the larger burner causes heat to go up the sides vs heating from the bottom, causing the melting.
1481474
all I know one burner stays on. that does not seem right. it did not do it in the from the get go. now it does??????
1583584
Tip Take burner head off, fill with fluid lightly dampen burner with fluid replace burner then light. Good luck. Mine works great.
1003006
I did. I was just not as "forceful" with it. I just went over the burner lightly, removing as much of the gunk as I could. It didn't seem to affect it at all. Of course, I did end up getting the "sparker" wet, but once it dried (I just sparked it a few times) it lit right up. Haven't had any issues with any of it at all.
316920
I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold 4 qts. to the top, but would advise using only 2-3 qts., just in case it boiled over. I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold... » Read More I have to agree with Michael...I sent mine back as it was scratched up, looked used and every time I plugged it in the controller smoked (I tried 8-10 times). Was afraid to even give it a whirl, so wouldn't recommend. My suggestion: invest in a 1600 watt portable induction cooktop and use your own clad induction ready cookware. With those you can use them as a slow cooker. It's the solution I finally came up with.I never took the opportunity to measure volume since, as I said, the controller smoked, even after leaving it plugged in for 30+ minutes 8-10 times. It did look to hold 4 qts. to the top, but would advise using only 2-3 qts., just in case it boiled over. « Show Less
2257562
I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as... » Read More I used a two burner griddle on it this past weekend, with the gridle pretty uch covering the whole cooktop. The first day everything went fine. The second day not so much. I must have had the heat higher on the second morning because after I finished cooking and removed the griddle, I saw the grill surface had a 3 inch round sunken/melted portion. I was not happy, but it was my fault. The instuctions caution against this very usage. The grill is probably still usable , but I may get a new one anyway if I can find one. I see they actually have a griddle surface that replaces the grill as well. I do think a pot would be okay, but it might not heat as well on the grill part as the burner part. « Show Less