Has anyone else had issues with the handle not staying up? As soon as I push the vacuum, the handle just clicks right back down into place.
1353298
Yes mine did this... very annoying.. there is no fix... it almost appears as if the telescope handle was installed upside down the groves are not deep enough or the release lever is defective. . I send it back to get a replacement the next day. hope the replacement works ok..
1353299
I have the same issue. I have tried to fix it with no luck. Only thing that works is holding the handle at aslight angle. Over all I am not happy with this item.
1353300
I have had this problem also.. could also be why my handle recently came off from the constant up and down. Mine never went down all the wsy just a notch or 2
746805
I'm sorry but I haven't had this problem so I'm unable to offer a "real" solution. I would suggest, however, that you be certain the area you're cleaning has been vacuumed very thoroughly prior to cleaning.
1720184
No, the floor brush never has fallen off. I've had several canister vacuums over the years and never, ever, have I had that problem. Yours must be defective or else that particular make and model is defective. Hope this helps.
1814757
Mine has never popped off. I'm not sure if it's fixable after that happens. I would think so though. I would put some baby oil on the plastic points wher the handle pivots in and then try to slide the handle back in positon. If that fails....... write te manufacturer and see what they say.
1247776
Make sure you have the handle pushed down completely before you roll it out. I did not do that with my first one and that is when I started having trouble with it.
1832195
Same problem I had with my first one. If you call Dyson, they will have someone walk you through taking it all apart and cleaning it etc. I had already done this so I knew that wasn't the problem, but I did it again anyway. Still wasn't working. I finally returned it and got a new one. My new one actually stops occasionally too, but not like the old one. I'm not sure if you can still return it for a new one or not, but I would if you are able. Good luck.
1931813
I have not experienced that problem. It's actually the best vacuum cleaner that I have ever owned. I highly recommend it.
1365593
This is part of the issue I have had from the beginning. Try turning the knob situated above the handle. It locks the unit in place if you have it seated properly. I hope that helps...
1694081
I'm sorry, but we've only been using it for about a week. I can say that in the last week, we have had that same issue. I was hoping it was just am issue with the vacuum getting to know its surroundings, but it seems like that may not be it.
123713
You have to push the seal button if you don't want it to vacuum first. I am not sure why you are having problems with yours not recognizing that a bag is there since I have only had that problem with mine one time and that was because I had the bag curling up. Try putting the bag so that it curves down towards the floor. If that doesn't work then I would contact the manufacturer and have them replace it.
1399545
Mine didn't initially want to go on, but I pressed down on it, hard, and screwed it in place at the same time. Two things, make sure that you tighten it in a clockwise direction looking down on it, and firmly grasp the section just below where you're screwing the end cap on so that you don't accidentally bow or break the handle.I hope that's of some help.
756612
Yes it happened to me once because I didn't properly lock the compartment holding the dirt. Mine had many problems but I'm pretty sure what you experienced is due to some part of the vacuum not being closed properly.
1480669
Hi - No, it shouldn't lock up you every time. I have had the same issue with the handle sticking on my end. Mine doesn't stick (or lock) all the time, just some of the time. I'm guessing there's an internal part that is not releasing properly after the handle is squeezed. I never returned mine because while it's very frustrating, it doesn't happen often enough. I'm sure if I was proactive and cleaned it to make sure the line wasn't clogged it might work better. Anyway, if the handle locks up all the time I would return it or contact the manufacturer. I hope this was helpful.
1024152
I've had my vacuum for about a year now. I bought the 1st vacuum like this one 2yrs ago and returned it while under warranty because the brush unit stopped spinning even though the vacuum was still sucking air. I purchase a 2nd one after that and here I am a year after that and again this vacuum has stopped working. Same problem. Is there an easy fix? I see that the belts are available through Amazon, but I don't want to order this part unless this will absolutely fix the problem. I actually like this vacuum and am disappointed that it stopped working. Any advice?
1869033
On my sweeper the wand has suction all the time. I didn't do anything to turn it on. Sounds like something is wrong with it so call Dyson.
1238969
No. The unit has been terrific for a few years. Have you tried to remove the bar with the brushes and re-insert it? Maybe the gear that drives it is broken or not far enough in. Have you spoken with Hoover service. They may have a quick and/or simple diagnostic or corrective suggestion. b.cooper
289286
I too have encountered the same issues. This is my second Dyson, but it will be my last. If you still have the time to return yours I would recommend doing so and purchasing one of the newer Sharks! This has been the biggest disappointment. Best of luck.