Amazon is sending a new mattress since first one is faulty. Concerned I will be unable to package this in original bag for return. Options or help?
1345278
I don't think it's your responsibility to repackage just as you received it. Instead, get a cheap plastic cover and the shipping guys should take it as is. I may be totally incorrect here, but my answer comes from a October chat with Amazon customer service.
1345279
Like putting the genie back in the bottle! I'd ask Amazon what they suggest.
2039617
Mega, I don't know for sure, but I think that wouldn't work well. It pretty much has a form to it and is shipped that way in a box that surrounds the mattress in it's entirety. I suspect the mattress would not reconfirm to it's original shape if you attempted to vacuum pack it.
1541246
It is not shipped in it's carry bag. We found that if you leave it in the carry bag it retains a rolled shape and is compressed. We took it out of the carry bag to make sure we did not permanently damage it by leaving it in the carry bag. It would probably be ok to send it overseas compressed as long as it is not stored that way in my opinion.
1012397
I had the same problem. This is not normal for this bag. I crumpled the end and then they easily came apart. They must have had trouble with their machinerry. Bags are NOT produced by Amazon. If you ask for a refund, they cheerfully will do it.
2134644
Speaking as another customer, if you're dissatisfied, pack it back up and return it. Ask for a replacement - tell them you ordered a new item, and they sent you a used one.
1943416
I also would like to know more info about this mattress. The two sections of the product description even seem to contradict each other. I may buy this, but I still have my old bed. I really don't want to take a gamble on having to return such a cumbersome item. Any way to talk to a live person who knows something about this mattress ?
9624
You won't. The seller had changed the thing after February 1st and is a word I'm sure is not allowed. As I had bought mine before then, in hopes of 4 bags, but only received one.
680409
Amazon is providing retail space to the actual seller of this item. It might be returnable to the seller. Check seller's return policy. This was a deal killer for me. I really wanted to buy it from an Amazon affiliate whose blog I support, but if didn't work out and I needed to return it, I didn't want to deal with the headache of researching seller's return policy.
111749
Amazon should give you return instructions. I've had no trouble with returns in the past.
1260629
Hi yes the mattress is rolled up and came in a box. I cannot give you the exact measurements but the length of the box would be the width of the mattress. It is quite heavy, I,m not sure you would be able to take it as a checked bag but perhaps ask the additional charge to have it shipped to your destination. Good Luck and B-Safe!
136677
No, you can't return it unless you know how to re-vacuum pack it. It ships vacuum-packed and compressed into a small roll.
1240964
return it. Go to the Returns link to notify Amazon and the seller. They will provide a shipping label to put on the box and drop off at any UPS store. You will get full credit back after it is received by the seller.
1996415
I don't think it would be wise to refold it. Rolling it gently would be better. We will be storing ours as a mattress topper on a bed and then removing it to use on the airbed when guests come. That way it won't compress again. BTW it has now expanded around 1/3 of the perimeter of the bed so I know it will eventually be 100%.
1216228
Amazon has a certain time frame for returns. Check on your account page where you ordered it to see if you can return it.
1112635
You can just decline the package, and Amazon will issue you a full refund. And you can reorder the new price one.
793151
I spoke with a "Prashanth T." via online Chat at Amazon.com and he said the following just now "If you're not satisfied with the item, you're eligible for a full refund upon returning the item within 30 days of receiving it. If the item is not upto your expectations, please let us know so that we'll provide you a prepaid return label to return the item back to us." and "If the item is not able to be returned by the usual UPS drop off, please let us know so that we will be able to help you return the item in one or the other way. We have a special team to handle the shipping Large items and items that require special handling. They'll be able to help you in returning the item." (I had the chat log e-mailed just to be safe)
2151336
Return it. If they won't exchange it I am confident amazon will make it right.