Is the red tumbling container supposed to turn all the way round? Ours just seems to rock from side to side.
1346383
In the paperwork it says how to remedy or prevent that. I never had any luck with it and returned it since in my opinion it really is not worth the money or the noise for several weeks.
139983
Check to make sure it's not screwed down too tightly. A little bit of lubricant in the part that spins might help also. The handle really does move it quite nicely. You may want to check to make sure nothing like packing material or debris is stuck in it, effectively jamming it tight.
243590
It only goes straight. My son has learned how to turn it by standing up and rotating it little by little to turn around.
1141849
Yes. This is normal for this machine. When the canister turns, dasher is still in place so in a way the dasher is turning. It's hard to explain but here's a video so you could see what I mean. http://m.youtube.com/watch?v=D5ZEIAr4LjA
1043046
Fill the container and screw the top back on flip it once quickly to right it - some small amount of water will come out and I haven't found a way not to lose a bit of water when turning it, but it is only a little bit.
854831
Yes mine spins. The one you have may be bent during shipment rendering it stiff.
44694
Did you try moving it around, it has to be completely square with the wall or it will slope. If this is not the problem, then perhaps yours is defective.
61305
It will turn either way but will not go all the way around. Turn gently-do not force it.
1979431
Hi Amanda, I bought this product for my grandson & we haven't had any problems. We just give it a good hard shake & it goes. the harder & longer the shake the faster it goes. Maybe you should send it back & exchange it? Good luck. Danalee
829860
Turn handle counterclockwise while holding the barrel on the other side. Mine was a little stuck the first time also, but as long as you don't tighten too much when putting it together it's fine. :)
1395758
I bought a different container because I had the same problem as you it would not close. But according to the directions I think your suppose to turn it counter clock wise. But for me it was always to slippery and would never turn so I have up and bought a container.
1961998
The only thing I can think of is what Jason mentioned. A bean can keep it from turning all the way. Sometimes the bean is lodged in the hopper - sometimes the base. Hopper should be seated in the base or it will not turn. Are you sure you are turning it in the correct direction?
2229682
Look at the bottom of the paddle It has a little bump on the part that fits into the bottom (you may have had it upside down) The paddle turns around and rubs the sides of the container and scraped the ice cream off the sides it doesn't Agitate, but only turns one way. I put mine on the wrong way the first time I used it. Be sure to secure the top onto the bottom before turning on the machine....there is only a little notch that it hooks into on the left side of the machine as you face it. Be sure and try the strawberry ice cream in the recipe book It's awesome
961649
I was able to tighten mine up so that it does not turn at all. Make sure any old gasket or caulking materials are cleaned from both upper and lower surfaces. Use proper tools to avoid damage to the unit. If you feel that you will break the tightening nut or damage the threads, try a little "Loctite" between the upper portion of the nut and sink. You can get a replacement nut if things go wrong!!
157024
It's rounded on the bottom thus will move in any direction. It's small diameter makes balancing a challenge.
2206395
I ask my husband this question and he said it was easy to put it together and nothing spins, maybe there is something missing or look at the directions again.
1961370
Well, mine doesn't rock, so it likely is a defect. Maybe you should rinse it and then put something heavy on top for a day or two!