hello, I really love these items, however I have a problem, I purchase these cans in OCT and on the large can the lid has failed. I replaced the batt
1334462
Same thing happened to me on the large one, my husband is very handy and he took the lid apart and there was a wire that got disconnected, he was able to fix it, if it wasnt for him than it would still not be working. If you filled out the product registration than you can contact the company and they will replace it.
1334463
This is the company's consumer help URL: https://ninestarsproducts.com/customer_service.html
1136658
we really had good luck with ours. One was broken, but that human error. Take your time and be careful and they will bring you a TON of joy. We will be buying them again. It was a great time.
422552
Hold the base with one hand and rotate the lid with the other. If that doesn't work, you might have a dud. Ours works just fine.
399935
On your Amazon page under Your account, Your orders beside the canisters will have an option to return and the reason, they will be replaced or you will receive a refund. I love my canisters very much, I hope you get a replacement soon.
31454
I'm sorry that didn't work.I'd definitely go to their website to get the customer service number (I had it at hand until a few days ago when I no longer needed it) Maybe they're a company with good customer svc who will replace your parts and/or entre pitcher. I think I'd mention the many lid complaints in the reviews.Good luck!Nancy
37309
Sorry Rona, I just tried mine and none of them fit. Some grocery stores have lids hanging in the soda isle that fit soda cans. Take a look next time your in the store. Good luck.Maryelen in Vermont
1610230
I would suggest you contact the Chillwarmer team. They have great customer support !!My son lost his fun jar's lid within two weeks of its purchase. I contacted the them and they sent me a replacement lid. Thank you Chillwarmer team !!
1483067
I would call or post the company! It sounds like your helper handle was attached incorrectly. Mine looks like the picture and I cannot see how the lid fits if the handle is tipping towards the inside. Good luck!
1751358
I believe that SimpleHuman will do that. My can lost a screw and the lid was not operating properly after two years.. They contacted me that they will replace it when they receive a defective one, but it was such a simple repair, we did not pursue it. It is working very well, and this can is very easy to keep clean, though I use their liners which are just made for this model. They seem to really care about customer satisfaction.
1400593
We have not had a problem with the lid. This is our second one, the first we had over 6 years and just wanted an 'upgrade' with the basket style. Perhaps the inserted basket to catch the fall off is not properly installed. If the lid is not closing, that sounds like a manufacturing defect and possibly could be contained to only a few units. We like it because of the large capacity and overall functions. I shopped for a capable product and ended up with T-Fal again. For us, it by far is the best buy for what we use it for. Good Luck
1614034
I can tell you to try this. Wait a 1/2 hour after you open the can, (keep the lid on) before you light it. I just want to tell you that I just wrote to sun-jel about their lids-they're very hard to open. I even called and talked to the head guy and sent him pics and told him about how it didn't last that long and he said that he would refund my money. that was 2 months ago. Good luck. I have read others and they have dealt with your situation like this-they dealt with the loss of gel over the fumes of the other products...and I hate to say it because I have used them all...but I am going to do the same, because the fumes can be bad. if you find a good brand let me know-please!!!!
1630552
I had the same problem from the same batch (I ordered the end of October). I contacted Great Northern Popcorn and they sent me a free replacement. You should do the same!
23667
Hi Roy, I bought two of these items and neither worked. I even bought new batteries thinking that could be the problem. I had to send them back for a refund...
2104372
I bought one for my Mom, slightly different. They actually opened up a store locally and they said sometimes they get them in broken and will sell the lids then, but there aren't replacements to buy. If it broke during use, I would contact Teavana, they may replace it for you as I've had mine over 2 years now and it gets used every day and I've not had any problems with it.
2144683
Mine, the lid broke after 6 months of use. I contacted the company and they sent a replacement free of charge. Contact them and they should be able to help you!
966206
I wish I could help, but I trashed mine after about a year of the thing not working except intermittently. Try snapping the lid out and snapping it in again. Also, make sure your disposable lid is firmly in place. Good luck.
1829348
Answer here...I am still waiting for working glass and bowl lids to become available again--no one in the company seems to know. I check back once a month. I will be wise enough to stock up next time!!