I cant get the top of the case to click?? Any suggestions??
1335904
It took me one or two tries....undo it and set that side first and push down fairly hard. only when you feel it "click" (and it's subtle) should you move on to the other side. If this doesn't work, definitely let them know and get another one, since once I got my on, it has stayed on beautifully. I remember though that there was a moment or two when I thought one side might not snap, but it did.
1491558
I fought with the case for some time, before it suddenly came undone! Surprise. There's a small space at the top where you can insert a nail or gently a fine knife then apply pressure to the two corners at that same end (on the outside case of course) - and that's how it happened. Good luck!
921746
Same problem with mine. The white case worked perfectly, but this black one did not. Why???
897950
Make sure you are trying to open it properly. Slide the lock buttons on each side toward the ends of the case, and they should pop open.
481465
Same think happened to me. The problem is the top is not affixed and for some reason the stuff you need is missing. Contact customer service and they will send you a new . It seems this a ongoing problem.
1682384
I found that it had more to do with how I inserted the phone into the case, and which direction my toggle switch was. Try pulling the phone out and switching the direction (silent or loud) and reinserting. Good luck!
601559
The only way to get it out is to use a flat head screwdriver and pry between the bottom part of the case and get that off, the just keep working to get the top to slide off. It takes a long time to do this.
2058426
Had the same problem...you have to push the small gray button on the bottom up, while at the same time sliding the compartment open to the side. Hope this helps!
1528389
I remember have trouble with the same part... this 2 parts are very tight. I used a screw driver to push the shell off the chassis or try to go to the left them to the right holding the chassis strait. It will work and the result is great.Good luck.My very best
1648997
Make sure the onscreen keyboard isn't popping up. That happens at times and then I hit the home button before returning to my app. Other than that I have had no problems with this case/keyboard combo.
906792
You may have cross treaded the top. Easy to do, remove the top set it on top again, back it up like you are taking it off very slowly. You will fill a slight click when it lines up properly. now tighten.
1140955
You may want to check the function lock. If that is set to lock it will stop the top row.
1825735
It may have been a defect in the case you received. On mine everything works perfectly.
1732381
Try putting it in upside down from the way the instructions say I put it the way it said at first and it would slide out from bottom, but I flipped and now it's great, and it will need a nice hard push for it to click so don't be afraid, but don't exaggerate on the force to get it to click.
1414699
Make sure there's no zag shield or invisible shield still on your phone from before you had this case..i found it helps if you wipe the screen w a microfiber cloth then install the case
183346
Craig-did they solve your issue? My case arrived yesterday and the function key isn't working, wondering if I should scrap it and find a different brand/manufacturer.
471344
Put your thumb on the bottom edge, under the middle tab, and push it up. The computer slides right out, the opposite of the way it slid in.