How do I tighten the rotation for the side monitor plates?? I'm trying to follow the second picture of step 5 but I can't figure out how to tighten it
1347596
The black plastic pieces on the pivot point pop off to reveal a nut that you can tighten
1347597
There is a Black cap on the end of each mounting bracket . Pop it off to reveal the adjustment set screw.
1347598
Hi Tommy - its tricky but too difficult. First adjust each of the 4 screws on the monitor then position the two-way knuckle and finally adjust the 4 screws on the mounting bar - tigten o desired angle - be careful not to overtighten. Hope this helped.
1347599
You need to remove the round black plastic cap which covers the nut from both sides, then you can tighten or loosen the monitor.
2063853
So far the only way is to manually set the vertical / portrait view is through the windows display tool or graphic card utility tool. I wish it could do this automatically as it turns (that would be a cool feature). I'm still experimenting with it. If I find out more, I will definately post it. You can also post your questions on their facebook page and see if they can help.
1816909
Hi Helena, I guess theres no trick...too much of muscle power..I had this problem, i somehow forced it into the base and it is stuck forever now i guessthe two side bars went inside the middle one is out...but its locked
1952127
There are a couple of ways, you can grip monitor itself and move it up and down, but only by small degrees. The best thing to do is to adjust it to where you want it and leave it. You may need to loosen the connections in the back with the tool it came with ( or I think it might be a standard small Allen wrench). You may want to have a friend help you loosen the arm, while you adjust the monitor and then tighten.They are not super difficult to adjust, though it takes a little effort. However, once properly adjusted and tightened, they are great. I have two of them on my desk and have sold and set up lots of them for customers. There are a couple of ways, you can grip monitor itself and move it up and down, but only by small degrees. The best thing to do is to adjust it to where you want it and leave it. You may need to loosen the connections in the back with the tool it came with ( or I think it might be a standard small Allen wrench). You may want to have a friend help you loosen the arm, while you adjust the monitor and then tighten.They are not super difficult to adjust, though it takes a little effort. However, once properly adjusted and tightened, they are great. I have two of them on my desk and... » Read More There are a couple of ways, you can grip monitor itself and move it up and down, but only by small degrees. The best thing to do is to adjust it to where you want it and leave it. You may need to loosen the connections in the back with the tool it came with ( or I think it might be a standard small Allen wrench). You may want to have a friend help you loosen the arm, while you adjust the monitor and then tighten.They are not super difficult to adjust, though it takes a little effort. However, once properly adjusted and tightened, they are great. I have two of them on my desk and have sold and set up lots of them for customers. « Show Less
1874735
hello kyle, pressing the two tabs that are on the side of the adapter ring and then rotating counterclockwise.I hope my answer will be useful.regardsAldo
2049439
All movements have a screw associated with them. You can loosen or tighten the screws with an allen wrench to control the amount of movement. I have mine set just tight enough to keep the monitor in place as I use it but also allow me to move it to a new position when I change positions at my desk. You could probably tighten the screws to keep the arm in place once you position it to allow the touch screen function without worrying about movement. It would be too cumbersome, however, if you plan to reposition your monitor frequently.
1775202
I am having the same problem! I have adjusted the screw and still no luck. I am at the point of getting rid of it and buying a new one. Very disappointing, especially considering how expensive they are. Wish I could be more help
1880354
I had to take an allen wrench and tighten the bracket that holds the screen upright in my desired position. Note that I have (2) 24 ' monitors, but it works perfectly.
288906
There is an adjustment screw that gives you about an inch up and down on each monitor. To help get them all aligned.
1591449
How? The manual stinks and I can't figure it out. I rotated it manually but it goes back to the original orientation.
2177671
Go to directfix.com. They have step by step video instructions. PRINT A SCREW MAP before you start. There are 4 different kinds of screws and they strip easily. They need to go back EXACTLY where they came out. Otherwise just be SUPER gentle threading the ribbon cables through the case. They get caught and crimp easily and can destroy the screen.
839291
I've got a preview monitor that I use this with a handheld rig. The locking of all points in tighten down by the center handle.First thing is to tighten down the contenting point at either end and then lock down the system with the center handle. For the price I'm stoked with this unit, but if you want to spend some cash buy a bogen magic arm for $130.00 hope this helps. Will
713736
My desk top is a solid slab so my problem was attaching it from underneath, not screws stripping. HOWEVER the side braces/tracks have now bowed outward causing one side to leave the track and I now have to have a huge clip holding it together. The cause? As far as I can tell it was resting my hand on the mouse/putting weight on it.
172936
There are four threaded machine-screw mounting holes on the back. First you detach the original "foot" or "stand" from your monitor by taking out the four screws on the back. Then, probably using those same screws, attach the new swivel stand to the monitor/screen. There are two sets of mounting holes on the new stand that allow it to fit most any screen/monitor. You may only need a cross-point screwdriver. I believe there are some tools included with the swivel stand. Pardon my saying " I believe" because it's been a few months since I installed this unit on my desk. There are four threaded machine-screw mounting holes on the back. First you detach the original "foot" or "stand" from your monitor by taking out the four screws on the back. Then, probably using those same screws, attach the new swivel stand to the monitor/screen. There are two sets of mounting holes on the new stand that allow it to fit most any screen/monitor. You may only need a cross-point screwdriver. I believe there are some tools included with the swivel stand. Pardon my saying " I believe" because it's been a few months since I installed this unit on... » Read More There are four threaded machine-screw mounting holes on the back. First you detach the original "foot" or "stand" from your monitor by taking out the four screws on the back. Then, probably using those same screws, attach the new swivel stand to the monitor/screen. There are two sets of mounting holes on the new stand that allow it to fit most any screen/monitor. You may only need a cross-point screwdriver. I believe there are some tools included with the swivel stand. Pardon my saying " I believe" because it's been a few months since I installed this unit on my desk. « Show Less
1882386
The screen is on a swivel and will rotate all the way around..but to answer your question..if you want to permanently mount it in the other directions all of the mounting holes are in the same spot so it should be very simple and easy to do...but the quickest fix is to just spin the monitor to face the other direction.
1082496
Pretty simple. Hold the bottom edge of your monitor to support it and push in the large disc looking thing at the end of the upper arm. The arm will lock in to several positions. Raising and lowering may require readjusting the tilt, depending on the extent of the move, otherwise it's easy.
1563186
I had the same issue and I rotated it 180 degrees in the slot and it has worked fine. I hope it works for you.