I have installed this item but the mast will not retract fully. Should I trim the plastic track or is there another problem I should be looking for?
1325731
It was installed for me by my mechanic. I don't know what he did but it is working well. sorry I am of no help.
1325732
There might be a little debris from the other antenna you have replaced that preventing it to retract. You could try to trim it. If it helps. If not you may want to have Toyota delearship take a look inside and fish out what is inside to fully work.
1343089
make sure the track is flat on the floor the least little bump in the track it will stop mine went around the track ok but it did not smoke would not buy another one
761715
Unusual problem. I have many of these and they all worked well. I had to trim all the excess plastic off the sides with a very sharp knife though but then everything fit perfectly. If it doesn't fit then sounds like a mismatch of parts and you should return to supplier for a replacement.
1115111
Mine came with everything I needed to mount it to my upright mast, the 2 bars coming down from the antennae for extra support and the center clamps to secure directly to the mast. Nothing else was needed but having the mast in place. Unbolted the old antennae , threw it to the ground, and clamped the new one right on, done.
1771649
It is a very tight fit, I had to work with it for a while to get the mast to fit but once I did it works fine.
351925
Make sure that all of the brushes between the wheels of the tender are making solid contact with the track. If any of them have an uneven contact surface, you can remove them with small pliers, then lightly file down the surface so it's flat again, and reinsert it into place. Then make sure the track is clean. If you're absolutely sure there are no apparent connection problems, then I would proceed with consulting a hobby shop or someone who is good with electronics, as Juan suggests. Unfortunately, New Bright has abandoned this product and its owners, so we're entirely on our own.
1027567
The clip should lock the two poles together with the "point" of the pole facing the bottom. It sounds like the clip may be broken. I would return it for a new one.
1567343
I remember having the same problem. Try something different for the spacer or cut the spacer in half. Once you get it to snap together, it will be fine. It has been assembled and in heavy use by my 5 year old since I bought it.
914425
Not sure what the issue is. I know we had to follow the path exactly that ours came out of. There were two specific points that had to be connected right for it to work. One was on the spring end and the little s shaped metal piece had to slide in correctly and the other was a clip on the back. Perhaps it is too long? I am not sure what else the issue could be. You might google/you tube to try to make sure it is connected right. Best of Luck
32663
Try unscrewing the adjustment entirely...the should be a rubber seal inside in addition to a little plastic ring. See if either of those are mangled and messing with the adjustment.
101830
It is either a gearing issue or the connection to the mast. It is most likely the connection to the mast.
1782134
I have had two and they have done the same thing, it must be a fault in the design. You can buy new attachment part from the manufacturer for about $10 which seems high. It might still be under warranty if you can be bothered to deal with it...
1353298
Yes mine did this... very annoying.. there is no fix... it almost appears as if the telescope handle was installed upside down the groves are not deep enough or the release lever is defective. . I send it back to get a replacement the next day. hope the replacement works ok..
854842
You will need to piece it together and cut it to size for your application. The track is set in the top bar.
2271563
No, I attempted this. My old dish mount only has about 2" of vertical on the j-shaped tube and it is about 2" outside diameter. I could rest the new antenna mast in the tube but it is loose, and with only 2" vertical to mount to, I'm going to remove the satelite dish mount and install a couple of regular mast mounts to the board.
2218686
Did he install a track at the bottom to keep it from rocking back and forth. I don't know that much about the construction of all of it, but I would let my contractor know the problem so he can fix it. Good luck!
2154900
Does it still clip? I haven't encountered that problem.Maybe take a picture and send it to Eddie Bauer and see if they can send you a new part.