WHat should I do if I bought a twin pack, and one of the two cartridges is not working? I opened the second one, tried it and the printer worked fine.
1358683
I would contact amazon by e mail with transaction #. They have always responded when I had an issue, but issues are not often. I have always had a satisfied response.
1358684
Hmmm ... I assume you realize that 1) I am a former customer from a long, long time ago, 2) not the seller and 3) without interest in the problem. That said, I wll take a minute to address your situation and possibly offer some alternatives. First, Amazon has been very good about resolving problems on behalf of their customers, in this case, you. So, I would contact them directly and they should get a resolution of 1/2 price or a replacement from one of their suppliers.
1358685
You should contact the seller of the product and explain the problem to them, ask them what can be done to rectify the problem and offer to send the nonworking item back to them.
1358686
If it is current dated, I would return it as defective - - in years of using H/P print carts I've actually had one bad one BUT I bought it from H/P and got a new one in exchange. Good luck. (Oh the bad one was a 56)
1358687
Hmmm ... I assume you realize that 1) I am a former customer from a long, long time ago, 2) not the seller and 3) without interest in the problem. That said, I wll take a minute to address your situation and possibly offer some alternatives.First, Amazon has been very good about resolving problems on behalf of their customers, in this case, you. So, I would contact them directly and they should get a resolution of 1/2 price or a replacement from one of their suppliers.
1242557
At least the black cartridge DOES NOT WORK on my J870DW printer. Thinking the first one might be a dud, tried a second one. That too didn't work.
99398
I'm assuming that upon opening of the top access 'lid' that both cartridges slid to the middle of the printer. If so, follow previous answer by 'John'... if after opening the top and both cartridges are not readily accessible... then its malfunctioning and ud return the printer.
419764
Replacing them one at a time. Turning on and off the printer. The first set I got was different than the second set. If not, try messing with it a bit. If you still can't get it to work, return it.
1180221
Mine bought since then (new) AND DOES NOT WORK FINE. Tried many and NONE worked.Others say that it worked....50-50 chance it doesn't. Again, NONE worked. Take your own risk.I'll buy genuine cartridges for this printer for now on. They ALL work.
210599
If I were you, I would take the cartridge out while carefully noting how it was threading through the machine and then put it back in. If putting it back does not work, then click the help button on the menu bar on the top of the screen when you signed in to amazon.com and go through the questions that ask for them to call you. When you get them on the phone tell them the cartridge was working for a few times and you want another one send to you. They will most likely return your money or send you another one free.
247453
I've not had this problem before and I've gone through two sets of these cartridges. One time I got a cartridge error after replacing one of the cartridges. I ended out removing all of the cartridges and reinstalling (using the same cartridges) ensuring that I had properly seated each (some were Epson and some were not). After cycling the power the printer was back in action.
1035591
I haven't had that happen to me. You may have damaged something, on the cartridge, I mean. Sorry. I have had good luck with all of mine so far.
1834077
Carl! I just did it... took out the color cartridge and it printed a B/W image....hey thank YOU it is good to know just for general purposes. BTW it is darn good little printer and if you can find it on sale as I did (40 bucks) also there is a vendor here that sells both cartridges for under 20 bucks including shipping...they wanted 48 bucks at Staples for the dang cartridges themselves for cryin' out loud........:>}
1066458
I've been using these cartridges, and have not had any problems, which is no help to you at all. I'm so sorry. It could be a one time manufacturing glitch, which is certainly not reassuring.
1643637
I am still using my first cartridge, so I cannot be of any help, but can you contact the seller to inquire about your problem? I see someone else had a problem, so I will be on alert when I change to the new one. Sorry I cannot be of more help. bummer...
1741926
If you haven't already, double check your installation -- that they are correct cartridges in correct spots. Perhaps you have dud cartridges. Try exchanging them for a new set. We have replaced our cartridges with no problem.
332531
I had a similar problem but it wasn't the cartridges. I emailed Brother from their support website and within about a day they got back to me and gave me some suggestions. I tried them and was back up and running. You might try using the cleaning function on your printer especially if you had let the ink go completely dry (which is not a good thing). It turned out to be dirty print heads on my machine. Hope you get your machine running soon.
74922
Do you have any other cartridges handy that you can try out to see if you get different results? If not, try taking it out and seeing if you can't find anything visually unusual with one side of the cartridge versus the other, and see if simply re-seating it helps.
1104612
There was no fix for me. My printer still does not recognize either cartridge and will not print anything for me.
817159
try running a print head clean with a new cartridge, otherwise you may need a new print head
906430
The same thing happened to me. They are the wrong cartridges. The sensors are either incorrect or defective.