The metal USB attachment point n my dock is very loose, which makes it hard to attach the phone. Everyone else have this issue or is mine defective?
1336944
Have similar issue, just have to seat it correctly and get the feedback from the phone. Never really thought of it as an issue. Had mine for 8 months now, no problems, and I love the convenience.
1336945
I have two and they're both loose at the port connection point. I believe they were designed that way, to make it easier to plug in the awkward USB 3.0 connector (a terrible design, I might add). I found that having them move didn't help - once I got them lined up, the plug would wiggle and I'd have to start over again. After breaking two port covers on my S5 (from being bent back too many times in the dock) I finally gave up on the EZO and now I just plug in the phone and lay it on a table to charge or transfer data.
1336946
My USB attach point moves forward and rearward. I found that it is much harder to connect USB3 connections than USB2. I think you will find the design of most docking base will be the same. If you connector moves side to side return it.
1974680
Ok, it's not working with a dock station, but with normal apple cable works great, if you buy other cable check that it's not too wide, example: belkin cables are super good, but they get damaged cause of this thing. I love it, cause I always have my phone with the strap around my hand and now it never falls down ;)
112854
I believe it is the way the stand is designed. The weight of the phone pushing on the plug is probably causing an open circuit in one of the wires. I wound up gluing a big fender washer to the stand to support the phone-my problem was solved. For the money paid I will use this unit until it longer works, then buy a better docking unit. I have a docking stand made by Sinjimoru, fantastic unit. Well worth the extra money.
103745
I had a little trouble like you describe. I solved by making sure that the cable connection from the power source was securely seated in the dock. Push it in a little harder. That's what fixed for me.
401665
Try trimming the plastic around the usb connector. I noticed that depending on which cable I use some fit tight and others are loose. By trimming a little of the plastic around the hole for the connector, now all the cables I have plug in all the way and are no longer loose.
749328
If you put it straight into the port and push a little bit it may "lock" it. It is not consistent with all of those tablets that my family has. It appears to be normal for it to be loose but you may have one that this trick works on. If you send it back you will get one exactly like it. :)
1497062
I have had a hard time with this dock, with our without (official) bumper case the fit is not great. I switched to a relatively inexpensive wireless charger and will not look back.
741745
So, if you have a case it won't charge properly? I have an iPhone 4 with a slim rubber case and am worried that if I buy this product, I'll have to remove my iPhone from the case every time I want to dock it.. would that be the case?
687166
I'm gonna give you, a definitely maybe. Get the right cables to adapt yours to the lap dock, allow android to debug it and it should work. Not docked but lying beside or behind it. Good luck bud. I know a lot of people have put the bionic down in one way or another, but my personal experience has been great. DOCKED I can do without my lap top and close to using it as much as my big box. Be. Cool,JDS
508815
I've found my dock is too flimsy, and so when I put my iphone on the dock it leans back and doesn't play anymore. It does play the mini, but it is touchy. I have found that a pig tail 30 pin cord seems more durable and plays as well or better. My new ipod nano didn't have a 30 pin connection, and so I bought an adapter, but it didn't work. Not going to buy any more docks.
1149192
I am not sure if its a defect in the base or not. Mine seats, goes into dock mode and charges every night. Wiggle it slightly side to side in dock to make sure it is seated properly. I've had this type of dock through a droid incredible,note 2, s3 and now s4 without problems. Best I can do. Good Luck.
1362085
I'd use some tape and firmly secure the contacts to the phone. I'd guess it's probably a loose connection
1731303
I have had the same issues. Part of my problem was because the Lightning dock won't work if you have a protective case. I'm going to have a case on my $500+ phone. I have not found a docking alarm clock that is compatable.
2158297
Unfortunatly, mine didnt work they way they said it would, I was never able to dock my phone to this. So I would be unable to truly answer that question
21631
Charging the phone is not an issue, it works well. But the phone holder which holds the phone from either sides is very loose, the phone never stays in place.
250801
We bought 2 docks. Our Z3s would only charge if held just perfectly-a near impossible task. Results might be different if you have a case on your phone
26846
I have the S4 and it didn't recognize as a dock connection. It was very loose and I was afraid it was going to damage the charging port. Did love the style of the dock but no longer using it.