I ordered the heating pad but it didn't come with the ACUPWR (TM) Plug Kit as stated in the item description. Did any of you receive that? Thanks.
1348973
Yes we did receive the plug kit - it was in a little red draw-string bag in the bottom of the box. Further we have no idea if the pad works because it fortunately was not need on our trip.
185417
I've only had my heating pad for 1-1/2 months but have used it extensively with no problem. I did look up on internet and they do have a 5-yr. limited warrantee which you should pursue as it would seem you're having valid issues.
512468
Call 1-800-767-9245 and ask them to send what is missing or lost. It comes with a flat facial, a power disc with all the prongs on it, A small spot application massage and a general soothing body with the hole in it. If you have the box it came in you can explain to the person on the phone what you wanr to order.hope this helps you !!! RICK
1377733
Dear Scott,We sell the heat strips, please contact our sales dept. at 888.474.9966 for assistance in choosing the correct heat kit for your application.Sincerely,The AC Outlet Amazon Team
558790
No. The 'heating pad' is an additional item which you must purchase separately.
600378
I used to have a picture of my setup up on the page, but it appears to have dissapeared. I attached a T to the outlet and placed a pressure tank on one outlet, and the water line to the other part of the T. I have had no issues. this is the tank i usedWatts DET-5 2.1 G Potable Water Expansion Tank for 50-Gallon Water Heaters
1755081
I do not supply that. There are many pads on Amazon. Most universal. A little research should be enough to find a replacement pad. Just double check size and specifications. Hope this helps.
199988
Yes that is all my has. I was a little disappointed with that myself, but it is a good heating pad so I decided to keep it anyway.
2191580
Just email or phone the company that produces it. Just find it again on the net and it will giveyou the address and phone. They are exceptionally great for customer service. Just had to geta new pad, no questions or hassle, just sent replacement ,at no cost.
63181
No, I got the wrong one too, then I sent email to Amazon, they asked me if I want to keep it, price only $14 . I dont have time to return then I keep it, just 2 weeks later, the pad was flat .
1377972
If you purchase from us, we supply a black wax pad from chemical guys. We also will ship this item out the same day if ordered from us! Thanks!
1556048
It actually doesn't work like a regular heating pad. It comes with batteries that you recharge and put into the pad. So once the batteries run out you have to put them into the charging pod and not use the heating pad. A better choice would have been a built in pack that can charge and be used, like a cell phone battery.
1225694
I sent this to someone as a gift and was not sure..but looking on Step2's website it does say drain plug included. Wanted to let you know I ordered this as a gift for a friend for her baby's bday. When they opened the box a leg was missing. It was going to be a giant pain in the ass to have her return it to Amazon (Although Amazon was offereing me a refund) so she was just going to call Step 2 and see if they would send her the leg for it. Not sure if she ever got it. just wanted to let you know..hopefully that was just one box out of 1000s but I was really dissapointed in the quality control of the packaging. It's not like a scoop cup was missing or something..it was a leg to hold the table up! lol I sent this to someone as a gift and was not sure..but looking on Step2's website it does say drain plug included. Wanted to let you know I ordered this as a gift for a friend for her baby's bday. When they opened the box a leg was missing. It was going to be a giant pain in the ass to have her return it to Amazon (Although Amazon was offereing me a refund) so she was just going to call Step 2 and see if they would send her the leg for it. Not sure if she ever got it. just wanted to let you know..hopefully that was just one box out of 1000s but I was really dissapointed in the quality... » Read More I sent this to someone as a gift and was not sure..but looking on Step2's website it does say drain plug included. Wanted to let you know I ordered this as a gift for a friend for her baby's bday. When they opened the box a leg was missing. It was going to be a giant pain in the ass to have her return it to Amazon (Although Amazon was offereing me a refund) so she was just going to call Step 2 and see if they would send her the leg for it. Not sure if she ever got it. just wanted to let you know..hopefully that was just one box out of 1000s but I was really dissapointed in the quality control of the packaging. It's not like a scoop cup was missing or something..it was a leg to hold the table up! lol « Show Less
1860587
Did you ever find out? I need a tempress II also. Thanks a bunch if you know!
1438921
Unfortunately yesi use the new silicone heat pads ,lite wt and work well. Walmart sells them
635021
Since this pad can easily be overheated and cause a serious burn to the skin, I would suggest that this customer contact the company for specific directions- if he has removed the contact numbers perhaps Amazon could assist with the correct phone number. DJones
1892260
I don't have the same opinion as Jennifer Selstrom. The sticky pad s are fantastic. I can reuse mine still and I've used the unit EVERY NIGHT! The unit is powerful enough for any ache or pain I have. Sorry you are having trouble with yours, Jennifer. I ordered four extra sets of pads with mine, and I have not used up the first one yet. I guess it's all how you use it and store it. I aso bought a tube of the sticky stuff to apply to the pads bec a use I read that I would need it. Hsven't opened the tube yet, either!