Where can I get replacement cables for the headphones. The connection broke first trip out. Loved the headphones, but see this as a future problem.
1360556
The cables can be bought aftermarket, not a special Jack. Alternately, you may contact the company.
1360557
just do an amazon search for "3.5mm audio cable" I have used a different cable with no problems on my unit.
1360558
I would contact NoiseHush at www.noisehush.com. to submit a warranty claim or inquire about obtaining another cable.
652936
I wanted to get a new one and they no longer make that headphone. Ask your local Best Buy. Sorry
379152
Lose the original cables ASAP and order TOXIC cables. They are expensive and they take a long time to make by hand. Talking about $200 and three months but they took my HE-500's over the moon. Oh and no the original cables weren't particularly microphonic.
560367
Haven't you noticed that headphones always break because the cheap, (in this case easily-replaceable male-to-male) cord develops a break, while nothing is wrong with the headphones themselves?
1357978
I started running with them and now the headphones have a crackling sound like static. I'm pretty sure the problem is, like somebody already mentioned it, where the cable attaches to the 3.5mm plug.
175394
I've purchased two sets of these earphones w/same problem on both. I finally superglued the two remaining onto one pair. I've e-mailed Coby about this two times asking where to buy/get replacements and they never even replied :( Sadly both wirings ended up cutting out after less than two months of use. Yes, I got what I paid for.
2079481
I'm afraid that I don't know where replacement pads can be acquired. I can only recommend buying another headphone, which seems like a waste if the ones you have still work well. Good luck!
927993
You probably have to use the other end of the cable. Don't know why they did it but that's what I found. Works fine that way. The headphones are great.
374550
Probably not any rational reason to attempt a repair given the time you'd spend mucking about at the task. These are quite inexpensive speakers. Jack and wire problems aren't uncommon with small speakers and headphones if only because the very small gauge makes these parts fragile. If I were you, I'd just order a new pair and then keep that fragility aspect in mind.
1729716
Am on the same boat. Kindly let me know if you find any answers by replying to this comment. Also looking for Sennheiser HD 598 Over-Ear Headphones . Have emailed customer care
1715327
Nope, they really have fantastic build quality so I don't believe you would need them. I am a HEAVY headphone user, and I haven't had the issue of needing that replaced.But still, no replacement cable yet. I got an email from them about checking the warehouse to see if there are some... But so far I've heard nothing back.
1828707
I had them for few months, then something went loose in the right earpiece. Now I have crackling noises all the time.Oh, and I lost the music cable. I had to prepay for a new one (approximately 60 USD), then it took the full six months until I got a new one. And what is a headphone without music!?
1776354
Music works good just the microphone isnot working. Also the golden color outer cover of the headphone felt off last week. Is there anyway you can send this little part to me so i can glue it back on?
2263799
I have never had that problem yet so can't really say. Have you tried different headphones with the same issue? If the other headphones work then it would the connector on you the headphone that doesn't that is the problem, probably a loose wire connection. I use mines with several different headphones and have yet to have an issue with it. And I do use it at least a couple of hours every day.
1540800
I believe Etymotic provides a warranty on the headphones. Would recommend view Etymotic home page for warranty information. As far as Square Trade or others...wont recommend using them as they are always strings attached. If buying from Amazon, there's always a limited replacement clause. Like if it wires come apart in 2 days.....you attempt to get a replacement. But no guarantees.
144011
The really good thing about these new SoundTrues is the detachable cable. In the past, if you broke your cable, you had to either buy a new set of headphones, or send them in to get them repaired. No more. You can just order another cable, though it is expensive at $30. My advice would be to just be careful. If you don't need the full 66" length of the cable, wrap it with a twist-tie to keep from tangling or getting caught on something.
1493268
Looking for one myself. I bought a beats replacement cable and it didn't work right.