Absolutely can't open it - two different men tried. Are some defective? Followed instructions by purchasers - simple concept but can't execute.
1358202
Did you unscrew the shaft? The whole center shaft acts as a lock and must be loosened to open the hooks
1358203
It can be stiff, but because it is solid it is also sometimes difficult. I would try a wrench to get it loose
766279
You cannot open them. That is a bit of a con for this product. 2 if mine didn't even work.
843781
Mine is also very hard to open. I do not have to hit a wall. But I open with extreme caution when I open. Other than issue opening, it is awsome.
674892
Try prying it open with a screwdriver or a butterknife.try pressing it down then pry up.
2199374
I have not had trouble. Others have said press real hard on lid, maybe with foot pressure and it should open
1432423
Well I ordered the box from the same seller as you did. Sadly I had the same problem...the key was locked inside but besides that the lock was broken anyway...ended up contacting them, sent me a key to try and STILL WOULD NOT OPEN ended up returning it and having to purchase another once Amazon refunded my money...there is another seller who has same box and it was excellent, from Nilecorp... Hope it works out.
1971684
Had to do the same thing. Force it open brand new. Does not make a lot of sense to me.
1283087
It has been nearly impossible to open for me. The remote is sort of a joke -- I have had two and neither of them has been worth the plastic they are made of! I've become so frustrated withthem that I have tossed them.
877299
Just read other answers. I tried it. And do have to work to get it open. Opens wide but only with effort.
823038
I had the same problem. This thing is very secure which is good unless the combination fails to work. I tried drilling the spot welds off the hinge which sort of worked but after much struggle and dull drills I finally just tore at the thing with a large screw driver and crow bar. After about 1/2 hour of struggle I finally got it open. I now use a key-lock key safe.
454001
When I first received this it was extremely hard to open it, just kept trying and it opened. Sorry, not a big help but my experience. -Peace
324543
You just gotta keep twisting it and it will pop open. I had the difficult time trying to open it as well. :) hope this helps.
1589468
There are two keys each for a specific keyhole. Place the right key in each and turn. Should open. Hope this helps.
1843752
I had the same problem at first, but after reading that others open it easily I tried again and found that it is best to open it from the corner, don't try to open it near the "clip." Now I, too, can open it with a "flick of a finger" as Beth responded earlier.
1753090
If I'm correct, the instructions indicated they could not. I have not attempted to open this gadget though!
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
884184
On occasion I will have a problem getting mine to twist to unlock. I have not found a sure fire trick that will unlock it but find it is easier if I do not screw on the foam piece first and did use pliers to get a better grip when I just could not get it to turn. After the first time it happened and I didn't think I would ever get it unlocked now when putting it away I turn it just enough to catch the lock. If you can't get it open send it back as defective and get a replacement.