A few reviews mentioned that the product was open (foil pulled back) when it was received. How many of you received open product?
1344408
yes I had one that the foil was open and the product had spilled out around the rim of the jar
1186179
To be perfectly honest I did not even check that before I wrapped it for my daughter for Christmas. I will surely look, as I am not keen on having ANY product I purchase come from China. Got to watch some of these vendors because they do not always disclose that kind of information until you receive the item and it is hidden somewhere inside something or teeeny tinnny letters on the box somewhere. I will check for you after Christmas and let you know. Sorry could not be more help>
2021776
I was kind of wondering about that myself. That's the first time I've seen it packaged like this when I received it, and I've used Sun Warrior products for a few years now. Now that you mention it too, it makes we wonder if this was some sort of falsely/cleverly done packaging by someone who filled it with protein powder something other than advertised. It could explain why it was nearly half the price of what I usually pay! Maybe the seller would care to comment on this?
1721213
Don't worry, It's in there! I didn't see it either before opening the packaging, but it is wedged between the instruction booklet and some of the cardboard packaging and cannot be seen until the package is completely open. Hope this helps!
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
2191571
I believe it is directly printed on the packaging. Look at the cardboard, it opens in two. I will look for mine.
117928
I have never been disappointed in the product when I've ordered Hempz from Amazon. I honestly can't remember how it was or if it was wrapped, but it was the real product. Did you order it from Amazon or Amazon Prime. I think they would appreciate hearing what you've experienced. It probably had bubble wrap. So sorry this happened to you. Hope this helps. Donna Davis
1123274
Now that I think about it I can't remember if it did or not... But I think it was wrapped with plastic do I know it wasn't open...
2070986
It comes in a plain brown box, not like picture on web page, and everything looks like it has been repackaged. It looks like it it may be refurbished, or returned and then repackaged. Why would you choose product reshrink wrapped, or placed in bag and then retaped. Had pics with review I wrote of product and they are not on review now. Seems odd... I returned the cardboard box/plastic bag repackaged product and ordered FRESH, SEALED, IN NEVER OPENED NEW PLASTIC PACKAGING.
64160
No. my received item is not genuine and official product.i think, it is one of imitaions.If you have a plan to buy this item, i'm completely opposed to do it.Thanks.
1360559
Hello There,Nearly thousand products were sold but only few left a review . As the seller I would love to see more reviewers as well.Cheers
1281563
Have no idea - was purchased as a gift and don't know whether or not it has been opened.
1450106
Mine wasn't sealed other than the shipping packaging. Once you smell it you won't care lol
777102
Some people, like myself, are not claiming to have recieved incomplete sets; we really did not recieve the entire set. I am happy to say that there was no problem with the refund, but as to why there are incomplete sets being shipped beats me. I would imagine the packaging process is faulty. Unless, the sender is intentionally shipping incomplete sets which I doubt is not the case.
305605
I also got a card that says I get a free jar if I review it. I sent a note to the seller asking about this, and I got a reply agreeing w/ that. :) ..I haven't reviewed it yet, cuz I just started using the product a couple weeks ago, and I'm waiting to see if it helps w/ the deep wrinkle I have on the side of my mouth. ...4/11/14 update- I just did my review and emailed the seller that I did, gave my mailing address as was requested, and I got a reply back that said the promo for a free jar ended on 4/7/14, but since my order was prior to this, they will send me a free jar. yay!
1981542
Sorry but it was purchased as a gift. I did not open the package. I only wrapped it in the container it came in.