I can't get this safe to re-lock after installing batteries and creating a pin. Should the safe automatically re-lock or do have to retype the pin?
1336114
mine relocks, but I do have to turn the knob back to original position, and it stays locked until pin is typed in again
2011626
Yes, I had the same problem with the safety lock. The simple fix is to take a hand drill with bit and expand the opening slightly. It still locks but opens with a mild tug. Good Luck.
1983786
Zerina, I'm not sure how helpful this info will be but here's what I would try. First, are you using the back up key because the batteries are dead? If so have you tried plugging in the external battery pack to get the safe open? I'll also assume that the key you are using was tested and did originally open the safe? If it was never tested at the time of installation I suppose it is possible you simply do not have the correct key and perhaps could reach out to Protex with your serial number to see if a back up key can be ordered. Not certain if they can do this. The only other thing I might try is to gently push on the corners of the door while turning the key. I had to do this step with my own safe the first few times as the bolts seemed very snug when extended. Because of the snug fit, it felt like the key wouldn't turn but as soon as I gently pushed the door while turning the key, it opened right away. There really should be very minimal resistance. Only happened to me a few times at first and I did apply a dry lubricant to the bolts and have not had a problem since. Good luck.
2202078
You have to rotate the the nob counter clockwise to lock it. No code entry is required, So be careful when you close it. Also note the numbers on the buttons are hard to read so you may need a flashlight in low light situations. Good Unit though. Hope this helps.
1429350
On the bottom- Did you Take out the pins and switch to the other position? Not the lock position. Need lock position for setup and break down but once you set it up you can pull out the pin and switch it.
1500985
There is a standard assigned passcode to open it and set your own. This is all in the instructions you should have received with the safe, along with two physical keys that can be used if the code does not work or if the battery needs to be replaced.
2273674
Thank you for contacting us.In order for you to open the safe you will need to take off the little plastic cover between the handle and the number pad (can be done with a slotted screwdriver.) After doing so you can use you key to manually open the safe and replace your batteries.
699582
According to the manual, a low battery indicator will sound off with a continuous beep followed by a single beep. That is your warning to replace batteries. If the batteries completely drain, the lock is included with an emergency backup battery pack for you to hide in a special place and use as your power supply if you were unable to replace batteries in time. Does that answer your question? I don't believe there is an override to the code itself, if you overwrite default code and then forget your own code.
702526
I really don't know if I can help. We didn't receive any message like that. I would take the battery out and check all the pins. Make sure it is going into place and locking on both sides. Hope that helps but sorry, just didn't get that message.
1267965
The safe stores up to 2 passcodes simultaneously; A user Code & A manager Code. To change a code, you open the door, press a red button on the back of door near the hinge. The screen will display "----". Press the "Start" button, and enter the new code. Codes should be 6 digits. Immediately after entering the new code, the screen should display "IN". The code is now stored. You will have to estimate the time it takes you to do this in order to determine if it would be beneficial to you or not. You also have a "Key", to open in case of battery running down, or anything like that. Hope this helps somewhat. James
1030620
Hi Lacie.All that I remember is that you have to interpret their badly expressed instructions precisely right the first time or you damage a pin and make the installation impossible.Unless you are cleverer than my pretty clever brother, I'd buy something else. (We were unable to get a replacement pin from the company.)Good luck.
943127
You may want to watch this kwickset instructional video before you rekey. http://www.youtube.com/watch?v=cHhwYBGz2kU You'll actually need the new key to change the pins if you follow the recommended procedure. I purchased a set of keys at the hardware store before rekeying. Lowe's had packs of 2, and then the key guys made me 2 more copies of those keys. I then went home and keyed all my locks to that key. I got the keys locally because I didn't want to order them online. No good having someone with both my address and possibly copies of my keys. To answer your question directly: I've never tried taking the numbers in, but that is really a non-starter, since you have to have the keys in hand to do the rekeying. Good luck, I hope it works for you.
663489
On the one page instruction manual it says - "Immediately after inserting the batteries, the desired 4 digit security code must be set, simply press the desired 4 digits on the keypad." Now here is the "Note" following that sentence. "Note: After removing the batteries, press number 4 before installing new ones. The alarm must be re-programmed with your security code each time the batters are removed or replaced." I would say, remove your batteries, press number 4, insert batteries and immediately put in your desired 4 digit security code (the new code). I would think that removing the batteries and re-installing them is like programming it for the first time. If that is true then this is what it says under "Battery Installation" - "after you insert the last of the 4 AA batteries, the alarm will beep very loudly to indicate that the batteries are installed properly. Then immediately press your desired 4-digit code on the pad." If the first instructions doesn't work I'd try what it says under "Battery Installation". FYI - I mounted my units on the wall with the 3M velcro tape that can removed and moved without damaging walls. I wrote the security code on the back with a super fine Sharpie marker. I figure someone trying to break in will not think to remove the unit and look for the code when the alarm is sounding...they'll hopefully be running away :) I hope this helps. If you have anymore questions, feel free to ask. ... Good luck!
1249039
You have to put a pin in the bottom hole on the combo lock while it is unlocked. While the pin is pushed in change it to the code you want it to be. When you remove the pin it will be set to that code. I suggest using a paper clip, you just have to straighten it out and you're all set. The code should be set to "000" when you first try to use it straight out of the box.
1415600
I never had a problem opening the safe. You just can't forget the code or you are locked out for a few minutes. Had to replace the batteries only one time, which is easy. Never thought about finger pad not working. Hope I wont have to find out.
1340524
To lock the safe you need only move the rotary dials with which you unlocked it.Any digits other than the three you programmed in to unlock it will work.To set the dials to your favorite three number combination,follow the instructions provided with the new safe.Once you have opened it, remove the lower lining panel.In back of the lock assembly move the small lever from position"B" to "A" set the number combination desired then move the lever back to it's prior location.I hope this helps you.
1272735
Those just show you what direction to plug in your battery. So the - Sign will always be the first pin where you attach the connector. It doesn't hurt anything if you plug it in upside down, it just wont work.