Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007"Wondering if anyone else got this? Guess the next step is to try mailing in the registration card as well.Also, on a related note, does anything need to be done to register for the regular 2 year warranty that is supposed to come with the X5? Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to... » Read More Asus Accidental Damage Warranty Has anyone else attempted to register for Asus's accidental damage warranty online for the UL30A-X5? I get the message "We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007"Wondering if anyone else got this? Guess the next step is to try mailing in the registration card as well.Also, on a related note, does anything need to be done to register for the regular 2 year warranty that is supposed to come with the X5? « Show Less
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To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I known before purchasing an Asus that this would happen, I would have chosen another make.Good luck with your decision. To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I... » Read More To: I. Spiliotis,So far in my experience, it has been impossible to:1) register my laptop for the basic one year ADW with Asus online, by mail or fax.2) register my laptop for the extended one year ADW with Asus even sending it to the new address because the post office returns it.3) speak to someone at Asus who is capable or willing to assist you in registering your computer for any of the warranties.If a company at this stage can't support you with the most basic assistance, imagine what will happen if you require technical support or repair service! Had I known before purchasing an Asus that this would happen, I would have chosen another make.Good luck with your decision. « Show Less
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Dear Customer,We are sorry to hear about your situation. Please contact us at aps_support@asus.com and we will gladly assist you in registering for ADW warranty.Best Regards,ASUS SUPPORT TEAM
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Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx... » Read More Just got a return from Post Office that registration letter could not be delivered to Nobel Drive address. I went online and found this discussion. I also went to the Asus website and found this registration location. http://adw.asus.com/content/adp/default.aspx 1st time registering it failed. But I determined that the website wants the Model and serial # w/ Caps on. In other words...it is case sentive. Once your info it put in..you will get a mail to address.Attention : ADW DepartmentASUS Notebook Accidental Damage Warranty ProgramCase Number: xxxxxxxxxx ASUS Computer International 800 Corporate Way Fremont CA 94539 United States You must send in all your documents with your case #. « Show Less
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So I was about to buy this laptop, but I'm going to wait to see what happens. Could you guys tell me if this happened mainly because they were moving locations ( no fax at that location as Schwartz said), or because they are simply not giving warranties. I highly doubt that they won't offer a warranty for the laptops, but I just want to be sure.
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I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty program for your ASUS notebook computer.Thank you for choosing ASUS. I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty... » Read More I receive this message. We're sorry to inform you that your ASUS notebook computer is not qualified for this ADW program, because your ASUS notebook computer may be either subject to different product warranty terms or the purchase of your ASUS notebook computer was made prior to Sept. 10, 2007. For example, some retailers require notebook vendors to provide one-year product warranty only for notebooks.I need to send my laptop for warranty Please contact your original dealer for more information, if you still need to get the accidental damage warranty program for your ASUS notebook computer.Thank you for choosing ASUS. « Show Less
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I received my ADW card back as undeliverable... I admit, it was annoying that they include the wrong mailing address on the ADW card, you would think they would set up a forwarding address (I am able to figure it out when I move), but if you go to the website Deanna Morey mentioned above (adw.asus.com), you can fill out an online warranty card, just be sure to mail it in to the new address. I had no problem getting my warranty and rebate from ASUS. Their customer service has been good, but they do seem to take the full 48 hour turn-around time to respond.
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I diligently filled out the requisite paperwork to get the warranty, sent it to the address on the form (44370 Nobel Drv. in Fremont CA) and just had it returned by the postoffice, saying it is not deliverable to that address. ASUS!!!! That is not a good start to our relationship. :( I am going to report them to my local newspaper in Chicago to see if they can get to the bottom of this.Be warned ASUS and those of you considering such a purchase.
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I was able to register my US30A-X5, sent in the warranty information and the letter was returned by the post office after the forward time expired trying to forward from the given address of 44370 Nobel Dr to 800 Corporate Way. So I'm assuming there actually is no warranty.
26377
Hey ASUS I have a question.I am ready to purchase the UL30A-X5, but I worry about the issues with the Wifi dropping signals. This is a dealbreaker for me as I will be using this laptop for wireless websurfing.Any comment on the problems people are having? Is it the atheros card? How can I get a unit with the the Intel card?Thanks for all your help and I really like ASUS products. Please don't make me have to buy a HP DM3.
1538604
Call ASUS at 1-888-678-3688 and have your serial number ready. You should still be in warranty. You will have to pay to ship it to them and wait for ASUS to return it.
26381
I've owned my UL30A-X5 since the beginning of 2011 (original owner) and the battery is suddenly now failing (I am getting a message on my power meter "Consider replacing your battery"). A) I'm surprised that I've owned this computer for 15 months and the battery is now failing B) The reviews for the replacement battery ASUS sells indicate those batteries are not sold at full capacity (note, not full charge, but full capacity)Please comment and advise.Thank you,JK
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I am the wrong one to ask. I used a Pwr+ charger for my ASUS TF300T tablet and the tablet burned out after I plugged in the charger for the first time. I asked for some assistance and to at least get some of my money back (it cost over $184 to replace the tablet). IF you use a third party charger and something happens, you void your warranty with ASUS. Pwr+ said they needed a letter from ASUS saying that the charger definitely caused the damage because that was what their insurance company needed. ASUS said they don't write those types of letters. You would think that Pwr+ would at least give me some money to help pay for the damaged tablet but they stopped responding to my emails. I will never do business with that company again. They do not care about their customers. No one else seems to repair ASUS tablets. Use Pwr+ at your own risk.
905311
To be honest I didnt even look at the warranty before I bought it. I have had several computers and all have lasted past the original warranty before any problems arose. I searched Dell on this laptop and it told me I that its in warranty until 12-31-2014 and if I renew it before then it will continue on. As far as a user manual goes, I believe it had a basic tutorial at the beginning but I skipped over it. Sorry I could not be of more help.
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Thanks Joe! I bought extra memory but the seal says if I remove it the warranty is void? Is taht true? How can that be?Do i need to get latest bio, etc? I just got it. MikeJoe how in heck do i get the video cam to work? We bought my wife an Acer Aspire one and it was mountains easier to get up and running. Thank you sir!! Mike
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I normally don't recommend purchasing an extended warranty and don't buy them myself BUT...if you are buying a computer or any other expensive item from Amazon I feel you should buy the best extended warranty you can. I did not do that on the last computer I bought from Amazon and I now regret it. it was a name brand computer that I had excellent results with in the past. Even a good company can sell an occasional lemon.
186511
This model comes with a 3yr limited warranty from the manufacturer Asus. Generally speaking this is repair / replacement coverage for defects not related to negligence or physical damage.
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The question about the warranty seems to change depending on who you ask. I think the best policy would be to go directly to MSI and then if they say yes, get it in writing (through an email I'm thinking).
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I dont think asus offers international warranty. At least when i contacted them in Argentina they told me that it doesn't. Good luck!
78128
Asus usually has a lifetime replacement warranty and is easy to deal with. Seller warranties vary naturally. Before you do that turn off your computer unplug it and check and inspect all your connection make sure the card is properly in its slot. Most issues with these cards are either connections or the power supply. Make sure your monitor cable is firmly connected also.
717816
Asus is having LCD screen problems,they are cracking on their own. Asus is not recognizing this as a warranty issue at this time. Stopped me from buying one.
1223557
You will want to contact MSI directly for the repair. They do include accidental damage on this model so it may be covered under that, but they do require that you registered for that within 30 days of its ship date.
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The company claims to offer a 5 year warranty but when I tried signing up following the instructions the page didn't exist. I tried from different computers and nothing. So I guess we are not covered.
462896
Yea, the laptop has warranty, if don't purchased at the following stores:The Following Retailers are excluded from the ASUS ADP program *BestBuy USA (In-store and Online)Office Max (In-store and Online)Staples USA (In-store and Online)Sears (In-store and Online)Costco Wholesale (In-store and Online)Office Depot (In-store and Online)Wal-Mart (In-Store and Online)Online Auction sites or Peer-to-Peer saltsyou can see it here:http://www.service.asus.com/#!register-adp/c203q/greeting
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The standard warranty is 2 years U.S. and 1 year global (valid through MSI in the region you are in at the time). There is also 1 year of accidental damage protection (1 time use) in case you drop or spill liquid on it. You would need to register your laptop with MSI at time of receipt in order to qualify for the 1 year free accidental damage coverage.