I just got this and when opening the package I noticed they had stapled through the heater. Now the heat pad has two holes in it. should I return?
1335724
Yes! Any damage done to the heat mat can be a fire hazard. Don't ever use a damaged heat mat!
1335725
Absolutely. It shouldn't be stapled through, and I suspect that could pose the risk of injury or an electrical fire.
1335726
I would. We're talking about an electrical item here. No way I would plug it in with two holes in it.
1335727
I would definitely return it. It could potentially become a fire hazard. Better safe than sorry!
150492
Mine was certainly new and in a sealed original Theratherm box. Just be sure that you are purchasing a "new" item and not a "used" item when purchasing on Amazon. BTW, I highly recommend the Theratherm heating pad. It gets hotter than others I've tried and provides a slightly moist heat. It also is of a higher quality than other brands and reminds me of heating pads that I've experienced at Physical Therapy Centers.
834192
I have not had that problem with my heater. But it sounds like there may be a small clog in the line near the pilot light.
72300
Yeah had the same issue. Headed up with in 10 mins of use. The manual does mention not to use it for prolonged periods though. Mine didn't last too long after it started heating up
2244821
I have not had a problem with mine but definitely call the company and explain to them what has happened. Be firm but not rude in letting them know that you are not satisfied with the performance of the heater. I am sure they will do something to rectify the problem. Good luck.
623717
I think you are using a cheap heating pad, and perhaps an old one. THe cheap ones may still have stiff plastic that smells bad, but a new, reasonably but not cheaply priced pad should not smell bad.
1900899
No there isn't. Like the others said just turn it back on. However even on warm mine is very hot. I have to put a towel between myself and the heating pad. I have 2 other from Sunshine and they are not like that. So it seems the quality is not there. I would look for another brand.
23381
I have not used my lectro heating pad and control for more than 2 hours; which I used to make sure it did heat up. I did not notice any difference in temp when I used the control on low or high. It did not seem to have any effect on the pad when I turned it on without the control. My litter did not materialize, so I have not used it for newborns as I had intended. My heating pad arrived in sad condition. The box was beat up and arrived 2 days after the control unit and extra cover for the heating pad. They should have arrived on the same day.
1515774
Had that same issue with one of the2 I bought! The other worked fine, so it was a defect. (Not to insult your intelligence, but just in case, "be sure you're using the right staples.") Otherwise return, there's no cure I found!
1811863
Water is not supposed drip into the Heating Plate , if happened, there are something wrong! That is my guess. I bought it and then return because the cover did not work well. When it is closed , it did not lock completely . Thank you
1859303
I have never had this happen to me. That sounds like a defect. This grill can handle high heat very well. Maybe you should return it?
642785
Just reset the button to re-heat a 2nd time. But be careful. It gets really toast. ;)
2007012
Have you put it in the dryer? I lost one of my best heating pads that way. The only thing that I can recommend is to do what you are already doing and making sure that your contacts at the heating pad are making contact. I ran into a problem like this and had to unplug it from the wall and at the heating pad also, and then making sure everything was making good contact before I plugged it back into the wall. Let me know how it goes, good luck. I have not had this problem with this item as a constant.
991767
If you unsnap the heating pad cover there is a square of material inside. Remove this, wet it, wring it out so it is only moist. Put it back inside the outer covering. It will heat up and deliver moist heat.
2281449
I would say something is definitely wrong. This has never happened to our mug warmers (we have 2 of them) in all the years that we've had them. I'd return it immediately!
920101
Thanks to all - the traps are new (I assume) as I just received them from Amazon. It may have been stored in the heat during the shipping process. I will try steaming it apart.
95681
We've not had this problem. I'm sure I don't need to say it, but perhaps a good filter cleaning would help. Maybe there's some manufacturing residue on it or something like that. I hope you're able to resolve this issue because it truly is a great heater.