how do you get them to lock? received a pair as a gift and they do NOT lock at all.
1330098
Here is a quote from my review of these poles: "I have used a pair of these poles to do the Tongariro Alpine Crossing in New Zealand twice and the Ruapehu crater climb once. They have not failed me yet and have certainly saved a lot of stress on my knees. I was having some trouble with the locks, but have figured out two things about them: 1) Don't unscrew the locks too far. 2) If they are balky, often a slight push/pull in the lengthwise direction helps." I have since used them for extensive hikes on the lava fields in Hawaii as well. I feel that they were excellent value for the money. Here is a quote from my review of these poles: "I have used a pair of these poles to do the Tongariro Alpine Crossing in New Zealand twice and the Ruapehu crater climb once. They have not failed me yet and have certainly saved a lot of stress on my knees. I was having some trouble with the locks, but have figured out two things about them: 1) Don't unscrew the locks too far. 2) If they are balky, often a slight push/pull in the lengthwise direction helps." I have since used them for extensive hikes on the lava fields in Hawaii as well. I feel that they were excellent value for the... » Read More Here is a quote from my review of these poles: "I have used a pair of these poles to do the Tongariro Alpine Crossing in New Zealand twice and the Ruapehu crater climb once. They have not failed me yet and have certainly saved a lot of stress on my knees. I was having some trouble with the locks, but have figured out two things about them: 1) Don't unscrew the locks too far. 2) If they are balky, often a slight push/pull in the lengthwise direction helps." I have since used them for extensive hikes on the lava fields in Hawaii as well. I feel that they were excellent value for the money. « Show Less
1330099
The pole can be locked or unlocked by simply twisting the lower half of the ole. Look for the imprinted sign on the pole.
1330100
Hold the outer shaft, then rotate one of the inner shafts (clockwise I think). If you can't get it to lock, there may be dust inside the shaft preventing the lock from engaging. The premise is simple. At the end of each inner shaft there's a short threaded rod (screw) protruding on the inside. A small plastic plug threads on this rod. As the piece of plastic grips the inner walls of the slightly larger shaft, it slowly moves up the thread causing it to bind. However, if dust/dirt (especially after you get to use them) gets on the inside it prevents the plastic from catching. To resolve, you should just be able to clean. Pull the shafts apart (past the line that says STOP). As you do, you will see the threads of the screw and the plug (I think it's orange)... keep pulling until the two come apart. Wipe clean the plastic plug and try to clean the inside of the shaft it was trying to rub against. If you don't see the plastic plug it's also possible that the poles were loosened so much that the plastic plug unscrewed completely. Thread it back on, reassemble and you should be good to go.
1330101
If you pull the tow sections apart (they will not break) you can see a plastic piece that has a screw. When you twist the piece when it is in the other piece, the screw causes the plastic to expand and the friction locks the lower end in place. I suspect somehow the screw was extended to far and the plastic is not contacting the inside of the upper piece to allow the screw to enlarge the plastic to lock it.
1330102
Sometimes it helps to give a slight push-pull of the two adjoining sections in the lengthwise direction to seat the locking mechanism. This trick helped me a lot when I had the same problem.
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
2038005
They cool. Twist. Might consider using vinyl gloves to get them off initially. They should time. If that doesn't work I might consider returning them.
201655
I've had mine for months now, but haven't even tried them out. Sorry, I can't give you any help!
1434664
I ordered 16 of them and a few of them had the same issue. I assume that during shipping the locking mechanism was actuated. We were lucky that someone in our group was a locksmith and had the ability to open them. FIRST ALERT please tape the key to the outside of the unit
1838013
Try unlocking the doorknob (or locking, whichever is the opposite of how it came) Hope this helps!
2000223
In the past, I have sprayed them with a lubricant, a stronger version of WD-40, when I have it handy, recommended for locks and metal-against-metal surfaces, and let it 'soak', re-spray, soaking it daily, 'working' it/ wiggling it a bit more each time, and it will eventually come loose, unless it has been under extreme circumstances too long. The surface of the lock bar itsself is smooth, so you might want to concentrate on the space it is occupying. I use many of these locks, and when there is a problem, it's usually the hole surrounding the lock, and not the lock itself. Always spray INTO the key-hole, even with the key inserted, too. .... and work the key on a regular basis. Check to make sure the lock is not in a 'bind' or turned in a direction that won't permit it to slide as originally intended. These locks are great, and have always worked as intended, so check the area into which it is inserted.
1284832
They do not lock ...but they are tight so they don't collapse unless you want them to. I'm very happy with them ..there made well.
1880989
I've always found the locking part to be tricky...but have always managed to get it to work by doing something like this(best I can recall): place the key in the lock, turn the key to the unlock position, slide the lock onto the bolt (while still having the key in the UNlock position), then release the key from the unlock position and remove the key. Give it a shot and let me know.Barry
136626
Put in a fake combination after you close and lock it. I really never had the problem you're having, but tricking it with a fake combo is the only way I can think to arm it. Then it seems you'd need to put in the correct combo to open it. Good luck. If that doesn't work, contact the manufacturer about a fix or replace ment.
1163162
Mine is suppose to lock but does not. Do not buy if you are looking for security.
811571
Turn it over twisted it, pushed it up and twisted it again to lock it. Hope this helps.
1497998
I would imagine calling customer support would be a good start. I think is a bar code or some sort of serial number you can reference that would help them. Although looking at the keys they might be interchangeable look at someone else's lock if they have one like yours and give it a shot.
199202
Same thing happened to me I called and had them send me a return label. At the same time bought new ones. I was refunded when other returned to them. It was very simple and got the new ones in two days! Also use the original shipping box they came in. That way it cost you nothing to return them.
787805
They don't exactly lock into place. There is grooves they set in to keep them in place. I have not had problems with them moving so it seems to work for me.
1858717
They do not lock. The bolts are hidden when they are in place and the skis or boards are on them.
2249329
They do not lock and they come separately. You don't have to use them if you don't need to.