When I try to open the ladder, the first step does not go down. It seems to be attached in the up (folded) position. What am I doing wrong?
1339394
when I use the one I bought I pull the step out by the top step and it works fine has helped a helped a lot so pull it out by the top step hope that helps
1339395
Like others have stated I always pull he steps out by the top step. I don't think its you. Is it possible you have a defective ladder?
1339396
I don't think you are doing anything wrong. I would guess the rods that pull that step flat are disconnected. I've never had that problem, all 3 steps work ok.
1995678
Yes, there is. There is a small locking tab that is meant to keep the ladder steps in place while in use. I find this to be a good safety item. When you're ready to store the item, it's simple to release this locking tab, pull on a tread to fold the ladder, then store it. Personally, I'm pleased with this item.
1543217
There should be a small hole on the bottom (middle of the bottom)...we inserted an unfolded paperclip and wiggled until it opened. We had trouble with this too and also wondered why there were no tools/instructions included...Sorry I can't be more helpful!!
809107
Lori, there is a black button on the back side of the top step, push it down and the safety lock releases. It is a great feature of protection so the ladder will not collapse. I too was frustrated with this very thing and my husband pointed this out to me. I felt a little silly but now that I know it is easy and safe to use. Hope this helps.
816407
It sounds like connectors are missing....The manufacturer should be contacted and informed that the parts are missing from packaging.The connectors were included in the packaging of our ladder.
650250
I'm not sure what your problem is ... these units basically open themselves. I comes as a couple of round loops that you separate and the unit will spring open. You then just have to spread the unit out and it will stand up. If the unit does not act this way there may be a problem with the unit itself. If you need any more help check out a video on Rukket's website or Youtube which will show you how it sets up and take down.
1220322
There's a button on the top rung/platform of the ladder that says PULL. Pull that.
1962871
There is a pole with a hook that grabs the bottom rung. The same pole unlatches the catch on the door. The ladder telescopes down, it doesn't fold. Note that the "parked" position for the ladder is not directly over the door the way many others do. You need space to the hinge side of the door for the ladder to be stored; about 3 feet.
1360392
There are directions included for flipping the ladder to the other side. You just swap the top rail around. The steps aren't as clear as the rest of the directions, but they are there.
817932
Make sur you push it down. It should kind of click. Once in, it's pretty secure. If not, something might be off.
1113475
Sorry can't help. Don't have a tall enough ladder to reach it right now. Someone else installed it for me. Absolutely love it!!!
1978514
I cannot get mine to open either. Set it to TREE and then tried quite a few other nearby possibilities... Sending mine back. Bad directions or someone was feeling mischievous!
2177579
It's locked in place. Twist the green ring until it snaps out of the lock position, then it should move up and down for you :)
1791762
Annette, first make sure platform is attached to ladder correctly. Use foot to push step ahead and climbto the next rung above the platform. Then slide your foot back on the platform so the it locks back inplace. Test by putting pressure on platform with foot to see if it locked in place.
445745
Hi Tavia, no you can push the ladder in and out without the crank. You can also raise it without the crank, However I don't like pushing it DOWN by force, although its happened before and still works fine, it takes some force to push it and I don't want to take the chance. Overall a very sturdy toy
1816169
I agree with Brad in the previous comment. When used to access an attic where there is no ladder installed, this works well. Note that this particular one is probably a little tall and you may want to look at the 12' model since the un-extended portion of the ladder can make the first step rather high. It sounds like there is currently an attic ladder installed, that will likely need to be removed to make this work safely; however, you may be able to get away with leaning this ladder on the old one (and extending it up past the top enough) if you have enough room where the ladder is located. I agree with Brad in the previous comment. When used to access an attic where there is no ladder installed, this works well. Note that this particular one is probably a little tall and you may want to look at the 12' model since the un-extended portion of the ladder can make the first step rather high. It sounds like there is currently an attic ladder installed, that will likely need to be removed to make this work safely; however, you may be able to get away with leaning this ladder on the old one (and extending it up past the top enough) if you have enough room where the ladder is located.
1624313
I have the same problem. I've adjust every way I can think of but the steps only go up and down a couple of inches. I hope someone comes up with a solution.