adapter failed. where can i purchase another?
1348177
if you purchased the lamp within 6 months or so, call or email Conoco. They should be willing to send you a new one free or for a nominal fee.
1348178
I use mine almost daily and haven't encountered that problem, thank goodness. I would think you should contact Conoco.
1348179
This is a nicely designed and built, though expensive, lamp. Its power requirements are 24 volts at 2 amperes. Suck an adapter can very easily be bought or built. You shouldn't have to "throw away the baby with the bath water" Try one of these:https://www.jameco.com/webapp/wcs/stores/servlet/StoreCatalogDrillDownView?langId=-1&storeId;=10001&catalogId;=10001&freeText;=24V&refine;=1&history;=9lwv79sl%7CfreeText~ac%2Badapter%5Esearch_type~jamecoall%5EprodPage~15%5Epage~SEARCH%252BNAV
1348180
At one point in time, additional AC adapters could be purchased directly from CONOCO for about $15. These adapters are made specifically for CONOCO piano lamps, and other AC adapters don't seem to work with their lamps (even if they look the same). I contacted CONOCO and advised them that the AC adapter for the piano lamp that I purchased from them had failed after very little use. They responded that maybe I wasn't using the adapter correctly (I wonder what they thought I was doing with it). After a number of emails, CONOCO replaced the AC adapter without charging additional fees. Unfortunately, the second adapter also failed after very little use. I had a very difficult time communicating with the CONOCO representatives and finally returned the lamp (please see my 1 star review of this lamp, "You Light Up My Life - and Give Me a Headache").
1887432
Did you find the specs for the adapter? I've got the same problem.carlitosv@verdugo.cl
1876743
Thank you... I believe I've found another on Amazon that will work... Again, thank you so much for your response... Have a great day....
1061434
My adapter shorted out, so I did an amazon search for AC adapters. Just make sure it is the correct voltage
691308
to be honest this device was such a failure for me that i tossed it out. sorry but i dont know of any source to get replacements
15304
I'm not sure, but you could search for an adapter. If it's possible I'm sure you can find on Amazon.
1498773
Sorry I cannot help you mine is still not working had to buy adapter and it still won't work will have to take it all to town to get help.
861978
I just stumbled upon this post while searching unsuccessfully for just such an adapter. Can you possibly tell me where you were able to find this adapter online? THANK YOU!
2261693
You probably already tried this, add power to the adapter. it only works when it has power.
1686195
Hello. Joe here from T-Power USA. thanks for the call this morning Jim and bringing the awareness of the issue. I'll contact my supplier about it. We have an exchange guarantee for a new adapter, or refund no problem if there is any problems with your adapter. I will try my best to help.thank youJoe SandovalT-Power USA
722662
i have the same problem... i think the adapter is damage. hope amazon don't refuse to take back or exchange.
1662731
I am NOT an expert. I don't think there are any parts in the adapter that can wear out. It looks to be just electrical connections. So you seem to have either a bad connection or a bad drive. I'm sure you've tried reconnecting and jiggling wires and using different USB ports. If none of that works, my best guess is your drive went bad. I wish I had more profound advice for you. Can you test the adapter with another drive to help isloate the problem? If the adapter works with another drive, then I would say your original drive is bad. Bad drives are way beyond what I can deal with.
759946
Hi Robert, did you find the adapter? It seems it's out of stock everywhere, ASUS discontinued..so are we out of luck,uh?
318147
Honest answer? By a decent adapter. I would bet the fail rate on these is extremely high. Mine died within six months as well
375498
Any adapter with the same output should work fine.I have mine running for almost one year so far with no issues.
1475072
My adapter works fine, perhaps yours is damaged. Write to the seller, I guess you still have a warranty period.
813995
As I mentioned in my review, this is not a well built adapter. However, it's cheap. Just buy another one.