Pole Socket (Part#03-02-004) is broken on mine &amp; feeder is leaning. Company's phone has been disconnected. Any suggestions?
1254063
The company that manufactured the feeder has gone out of business. My friend has the same feeder and called the Amazon distributor from whom she bought the feeder when a part broke and they would not stand by the lifetime warranty. It's unfortunate because it's a wonderful feeder, but is rendered useless if something goes wrong and can't be fixed. I wonder if Amazon would be willing to give you contact information so you could check to see if the manufacturer has any "spare parts". I think either Amazon or Amazon's distributor should go to bat for you. Good luck.
829691
You can plug the feeder into an electric plug. I just went to Radio Shack to get one. Bring the manual so they know what Volts/Amps you need and the connector type.
1198753
Janice , I guess the question is the Plexiglas shattered or cracked. If it cracked I would go to Home Depot Or Lowe's and purchase some very good and strong epoxy glue and glue the Plexiglas and keep using it . But if the squirrels attacked the feeder and shattered the Plexiglas then I would go on the manufactured web page or call them by phone and see if you could obtain the part from them directly . Homestead(Gardner Equipment Co.) at 920-386-4880.
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
1181724
I thought it was just me, I have the same issue. I'm sorry I don't have a suggestion for a solution, I'm hoping my brother-in-law who is electrician will be able to help me this weekend.
1782132
I'm sorry I can't help you. I haven't had mine quite that long, but haven't had any problems with it. I'm guessing the plastic catch has worn out. There is a 1year warranty, so if you contact the mfg, they may send you a new part.
268872
Check wires to Neon Bulb in power supply (on Top of unit) Stiff FRAGILE wires have broke on mine because of constantly blowing back and forth when windy! I am LOOKING FOR A REPLACEMENT NOT FOUND UNDER "BULBS" for BK-40D!I will improvise for now!
787047
It'll be challenged. My pole eventually failed at the bottom, due to water exposure combined with the weight of a large feeder. I cut it down and reinstalled, and seems to be fine now. It also pulls the pole over in the dirt; it's like a constant Leaning Tower of Pisa.
1515461
Try another outlet and/ or make sure the handle is in the downward position. If that doesnt work, return to distributer for refnd or replacement.
1692298
My cat feeders topped worked after the first couple of months. It also has to be on battery or electric so when the electricity goes out it stops working. I am so disappointed, so we are back to leaving a humongous bowl of food out. We do leave her for up to a wake at a time. Thank heavens my automatics littler box seems to be a Trojan house! Good luck
1736992
Sorry I ended frying mine since I didn't do it correctly. So I had to order a replacement and ended up having an electrician install for me.
324165
make sure it is inserted into the socket far enough, check for voltage in the socket, then at the end of the wiring, then try another device to power. you should be able to find where a break is located.
1329285
Contact the company and they might send a replacement. Mine was cracked when I got it. Unfortunately, I sent the whole thing back because I couldn't get a signal from anywhere past my next door neighbor and expecially not 1/2 a mile away.
1797518
both of mine recently broke also. it seems the junction piece is a bit fragile. I removed it and joined them(the oar pcs) together with some parts from a hardware store. $8.
544361
Try using a mini USB charger for a phone or computer hook up and see if you still have to hold it. This will tell you if it's the cable or socket.
1276961
I fixed mine after it came out of the socket, but once it broke again I just threw it away. You can get one cheap enough to not worry about it.
1520028
I had similar problem when i first used it. I called them and they sent me a new power circuit board. it took an hour to install the new one. that unit is NOT a good at all. it is not worth the money.