RIM probing cause of BlackBerry outage
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Research in Motion still doesn&#39;t know why its&#160;BlackBerry service went down for several hours&#160;on Monday.&quot;RIM is continuing to investigate the exact cause&quot; of the outage, the company said in a statement Tuesday. Late Monday, it apologized for any inconvenience caused by the incident, which left customers throughout North America without current e-mail for about three hours starting around 3:30 p.m. Eastern Time.It was the second major outage in less than a year for the popular mobile data service, on which about 12 million subscribers depended at the beginning of last December. The&#160;previous problem, which occurred last April, was caused by a minor software upgrade that went awry, followed by a failed switchover to a backup system, according to RIM. The company said soon afterward that it had identified &quot;certain aspects of its testing, monitoring and recovery processes that will be enhanced&quot; as a result of the failure.BlackBerry e-mail traverses a complex infrastructure involving mobile operator networks, RIM&#39;s network operations center, and BlackBerry Enterprise Servers within companies that use the service. It pushes messages from enterprise e-mail systems, including Microsoft Exchange and IBM Lotus Notes, out to the popular BlackBerry devices.The system is getting yet more complicated as RIM adds third-party services to appeal to consumers, said Albert Lin, an analyst at investment bank Sooner Cap. As the company tries to keep up with rapid growth in its subscribers -- last year&#39;s fiscal third quarter saw a net gain of 1.65 million -- these types of glitches are to be expected, Lin said.&quot;It&#39;s hard to really expect any major service provider to be 100 percent reliable,&quot; Lin said. Although enterprises now have more push e-mail alternatives than they did when the BlackBerry debuted in 1999, those competitors, such as Visto and Motorola&#39;s Good Technology system, aren&#39;t significantly more dependable, he said.&quot;When it comes to reliable push e-mail ... it&#39;s still hard to find a solution that works better than BlackBerry,&quot; Lin said.
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A massive telephone service outage is affecting thousands in West Virginia, after FiberNet had a network failure that affected both its primary and backup systems. The problem began at 5:30am and continues to persist five hours later. Hospitals, fire departments, businesses and homes are affected.
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The video-sharing site YouTube.com suffered an outage Tuesday, the same day a Web measurement company said the site had broken into its list of the Internet's top 50 for the first time. Few details on the outage were available.
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Research In Motion    said late on Tuesday that a problem with a routine upgrade of  an internal data-routing system appears to have caused the  massive outage that left BlackBerry users across the Americas  with spotty or nonexistent wireless e-mail service for three  hours on Monday.
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A special kind of upgrade Vodafone's BlackBerry customers have been forced to collect all their email on their BlackBerries after an upgrade last weekend (September 23/24) put the web email service out of action.â¦
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(InfoWorld) - Research in Motion Ltd. (RIM) has sued Samsung Telecommunications America LLP, claiming that Samsung's BlackJack smart phone violates the BlackBerry trademark. RIM is asking that Samsung be stopped from selling the BlackJack and Black Carbon mobile phones and is seeking unspecified damages, according to court filings. The lawsuit was filed Friday in the U.S. District Court for the Central District of California. "Samsung is misleading the public into falsely believing that Samsung's goods and services are connected with RIM's business," the filing states. The US$450 BlackJack phone was introduced last month to the U.S. market, where it is sold exclusively by Cingular Wireless LLC. Black Carbon is an ultra-thin phone sold directly by Samsung. A Samsung spokesman declined to comment on the matter. "Samsung is not going to comment on pending litigation," he said.
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By Michael Sluss, The Roanoke Times, Va.  Jun. 21--RICHMOND -- Two hardware failures in the state's central computer system forced Department of Motor Vehicles offices to close early Wednesday and created problems for other government agencies.
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roundup Plus: Good Technology supported by HP, Samsung...RIM touts BlackBerry with Wi-Fi...HP to sell Voltaire's InfiniBand switch.
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Research In Motion (RIM) is demonstrating a new model of its Blackberry handheld device, the Blackberry 7270, that integrates Support for both voice and data capabilities on 802.
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The second lengthy BlackBerry outage in less than a year has one consulting company advising clients not to rely solely on the popular smart phones for critical e-mail messages.
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Email and Internet service to notoriously addictive BlackBerry cellphones in North America stopped working for several hours on Monday.
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The BlackBerry wireless e-mail device  is now being used by a record two million subscribers, less  than a year after it topped the one million market, Research In  Motion Ltd. (RIM) RIM.TO said on Wednesday.
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An outage has disconnected BlackBerry smart phones across North America.
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Haven't we heard that before? A three-hour outage that left many BlackBerry users unable to send and receive email was the result of an upgrade gone wrong.â¦
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A problem with Duke University's wireless network caused outages at the school, officials said Friday, exonerating the initial suspect, Apple Inc.'s new iPhone.
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Some Rhapsody users are huffing and puffing but the service won't let them in. Second outage since March blocks an unknown number of customers and some are frustrated that the company doesn't know when it will be fixed.
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In light of the recent string of outages of RIM's e-mail system for BlackBerry users, Vodafone UK has announced that it will be using a third party's solution to prevent future BlackBerry outages, and package it as a premium service.