Private Operators  Take Calls in a Pinch
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When a Department of Veterans Affairs laptop computer was stolen in May, putting the sensitive personal information of millions of veterans at risk, VA officials sought to quell concerns by providing a toll-free number to call.
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Are there ever âshorter than expectedâ hold times on phone help lines? and other perplexing questions.
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Once thriving, call centers now are shrinking, a trend that could threaten thousands of jobs. Because of lower wages overseas, technological advances and new do-not-call regulations, call
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Mobile operators are starting to wake up to the potential of giving their customers access to the net.
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More than a thousand people who phoned in for assistance too often -- at least in the company's eyes -- find themselves suddenly cut off from wireless service.
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Two researchers demonstrate how unprotected, public VoIP phones could expose the internal network of a company or organization.
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Both Google Maps and Windows Live Local have &#8220;click to call&#8221; (not yet PPCall) embedded now in their products. And several Internet yellow pages are using it. But there&#8217;s some debate and confusion about whether it&#8217;s a truly meaningful feature. Not surprisingly, eStara (a click to call vendor), has put out a press release showing [...]
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The bell doth toll for toll bells
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Customers want the service, changes are in the works, and counting Vonage out could be a mistake.
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Software allows users of personal digital assistants to make free calls using Wi-Fi networks.
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The telecoms watchdog Ofcom is considering how to regulate firms that let you make calls via the net.
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The brokerage you're using may not best serve your needs.
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Researcher finds two flaws that under unusual circumstances could let a malicious program read private data or render a phone unusable.
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It may be something of a teenage nightmare: limits on when a wireless phone can make and receive calls and to whom, restrictions on text messages and talk time, and set allowances for ring tones and other downloads - all at a parent's fingertips.
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An adapter made by Siemens allows phones to make calls using the Internet or the traditional phone network.
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There are just too many cards stacked against Vonage.
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For consumers, the benefit of VoIP has been found in the lower costs VoIP companies charge. Such service is usually cheaper because providers don&#39;t have to build huge networks of lines