Sprint breaks up with high-maintenance customers
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Blog: Wireless carrier sends Dear John letters to customers who it says call the customer support line too often.
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Sprint Nextel has decided to consolidate its two headquarters, eliminating a relic of the merger of Sprint and Nextel Communications in 2005.After that deal closed, the new company set up its corporate headquarters in Reston, Virginia, which had been the home of Nextel, and established an operational base in Sprint&#39;s home of Overland Park, Kansas. Now it will have just one main office, in Overland Park.The move was widely anticipated as a new CEO, Dan Hesse, took over the troubled operator. Consolidating the networks and corporate cultures of Sprint and Nextel has proved harder than merging them financially, and it has weighed down a company that has enough problems already, according to industry analysts. Sprint is losing subscribers and struggling to distinguish itself as the number-three player in the U.S. behind AT&amp;T Wireless and Verizon Wireless. It is close to a limited launch of its WiMax mobile broadband network but is unlikely to reach its WiMax coverage goal by the end of this year, an executive said Wednesday at the Mobile World Congress in Barcelona.Since Hesse took the helm in December, the company&#39;s top financial, marketing and sales executives have left, and it has announced plans to lay off 4,000 employees.Consolidating management in Overland Park will cut travel costs, bring executives closer to the company&#39;s operations and make better use of Sprint&#39;s real estate assets, according to a company statement. The move will require relocation of only a small number of executives, and Sprint will continue to have &quot;a very significant employee presence in Reston,&quot; the company said. Sprint has about 4,400 employees in the Washington, D.C., region and about 13,300 in the Kansas City, Missouri, area, where Overland Park is located.Sprint traces its roots to the Brown Telephone Co., founded in Abilene, Kansas, in 1899, according to the company&#39;s Web site.
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Sprint is canceling some fees it charges to cover its own costs and replacing them with other âregulatoryâ and âadministrativeâ fees. The money goes to Sprint, not the government.
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After it announcing it would move all voice calls off Nextel's iDEN network, Sprint now appears to be doing just the opposite.
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Two months ago, Fred Poteet walked into a Sprint store to resolve some technical problems with his cell phone service. When he walked out, he had a new wireless contract &#151; with Cox Communications Inc., his cable TV operator.
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PC Magazine - In emergencies, wireless service is often the first thing to go. Here's a look at how Sprint Nextel, T-Mobile, Verizon and Cingular are shoring things up for the next big one. Unfortunately, these behemoths aren't working together.
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As part of its effort to turn its fortunes around, wireless phone company Sprint Nextel announced today that it would "streamline its business" by cutting 4,000 jobs and closing 8 percent of its stores. The company, third among U.S. mobile phone services, has been battling against a continual loss of subscribers.
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Just when you thought it was safe to go and shop for a wireless phone plan, the competitive landscape has once again shifted. This comes as no surprise as cutthroat industries with numerous players are bound to undergo consolidation.
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Two months ago, Fred Poteet walked into a Sprint store to resolve some problems with his cellphone. When he walked out, he had a new wireless contract, with Cox Communications Inc., his cable television operator.
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Sprint Nextel Corp.  said an  outage of its cellphone service in parts of the New York  borough of Queens on Thursday was caused by water damage to  network equipment due to a burst pipe.
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OVERLAND PARK, Kan. Sprint plans to cut 700 jobs in its business solutions division. It will also take a charge against earnings in its third quarter to reflect a decline in value of its long-distance assets.
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Company pulls MyMo phone off the market after health concerns are raised.
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The imminent deal underscores how rapidly wireless is displacing the traditional land-line phone business. If the merger goes through, Sprint plans to sell off its local-phone business, which
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The freewheeling wireless industry, known for its upstarts and edgy competition, got a little more run-of-the-mill Wednesday when Sprint and Nextel Communications formally announced a merger
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By David Hayes, The Kansas City Star, Mo.  Feb. 25--Here's one that Sprint bashers won't like.   A Texas technology firm studied calls made from more than 130,000 wireless phones and found that Sprint offers the most reliable service among the top mobile phone companies.
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Sprint Nextel Corp  said on Thursday Chief Financial Officer Paul Saleh and two other top executives would leave the company in a new management shake-up as the No. 3 U.S. mobile service grapples with subscriber declines.
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With last week&#39;s $35 billion merger deal between Sprint and Nextel looming, agents and solution providers are taking stock of their relationships with service providers.