RightNow upgrades CRM suite
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It features a revamped client architecture, new software for soliciting customer feedback and enhanced analytic and reporting capabilities.
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Microsoft has rolled out an update to its CRM&#160;suite in eight of 25 languages that the software will eventually support.Dynamics CRM 4.0 is now available in Danish, English, Finnish, Dutch, French, German, simplified Chinese and Spanish, Microsoft announced Wednesday. The company begins a 12-week global tour this week to launch the suite, which is available for both on-demand and on-premise deployments. The company first released code for the software to partners and customers in December.Over the next three months Microsoft plans to roll out the suite in 17 other languages -- Arabic, Brazilian Portuguese, Czech, Greek, Hebrew, Hong Kong Chinese, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Swedish, traditional Chinese, and Turkish.Microsoft added multitenant capabilities with version 4.0 of the product, which means a single instance of the software on a server can serve multiple customers when the suite is running as a hosted service. The company also added more support for global companies, giving customers a single view for managing accounts worldwide and adding support for multiple currencies.Microsoft also has created integration between data in Dynamics CRM and its Office Excel spreadsheet software. Users can import CRM data to Excel and refresh it from live CRM data while they work, using controls from within Microsoft Office. This allows them to use Excel&#39;s data-analysis tools with their CRM data, according to Microsoft.The Dynamics CRM launch tour will travel to Barcelona, London, Madrid, and Vancouver on some of the first stops in the 50-city, 20-country tour.
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com September 29, 2004, 12:45 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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com September 23, 2004, 4:49 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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com September 14, 2004, 2:26 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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SugarCRM has released the 5.0 version of its open-source customer relationship management software following a long period of development and testing.Sugar 5.0 features improvements in three main areas, according to the company:&#160;A new on-demand architecture designed to improve security, tools that let nontechnical users build custom modules, and an AJAX e-mail client that is compatible with any server that supports the POP3 protocol. The release also delivers upgraded dashboarding capabilities.The software went through three beta cycles and was tested more than 30,000 times by members of SugarCRM&#39;s open-source community, said Chris Harrick, senior director of product marketing for the Cupertino, California, company.Harrick said the open-source development model allows software to be vetted far more thoroughly than an in-house quality testing team can.In-house teams &quot;serve their purpose. They do a good job, and they&#39;re hard-working people. But [open-source provides] the wisdom of the crowd,&quot; he argued.Harrick downplayed the fact that it took three betas to achieve a release-worthy product. &quot;I think it&#39;s really a result of our development process. We iterate quickly and get it out there,&quot; he said.The company has created a Flash demo that walks through the new features in detail.China Martens, an analyst with the 451 Group, said SugarCRM is looking to land larger enterprise customers with the 5.0 release.&quot;This is the most substantial kind of project they&#39;ve done ... it was really crucial for them to try and get this right,&quot; Martens said.&quot;We think it&#39;s good, but the bottom line is we want to see bigger users for Sugar until we get really excited,&quot; she added.In a space crowded by seemingly similar CRM offerings, SugarCRM has tried to differentiate itself partly through fostering a user-friendly image, according to Martens. The company&#39;s attitude, according to Martens, is, &quot;Forget about the technical guys, we&#39;re Sugar and you can configure us. We&#39;re friendly.&quot;SugarCRM Professional in on-demand form costs $40 per user per month.
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com September 20, 2004, 3:00 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Oracle (Nasdaq: ORCL) has revamped its sales-side CRM applications in version 11i.10 of its sales, marketing, partner relationship management and e-commerce application.
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NetSuite, the other hosted CRM company, laid out version 2007.0 this week of its CRM, ERP, and PRM (partner relationship management) SaaS (software as a service) solution.
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Microsoft (Nasdaq: MSFT) will be delaying the next release of its CRM suite -- version 2.0 -- in order to incorporate changes suggested by customer and partner feedback, according to Brad Wilson, general manager for Microsoft Business Solutions CRM.
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com September 29, 2004, 2:57 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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BOZEMAN, Mont., Feb. 6  /PRNewswire-FirstCall/ -- RightNow(R) Technologies  today announced that it was among the select companies that Forrester Research invited to participate in its Q1 2007 Forrester Wave(TM) report, Enterprise CRM Suites (February 2007).
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Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
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com September 14, 2004, 7:32 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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The hosted CRM company's upcoming release will include a new framework for customizing online business software.
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(InfoWorld) - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. In February SAP kicked off its software as a service business with a sales force automation solution. In May the company added marketing, and in its third update within the year it is now announcing SAP Service. Liz Herbert, a senior analyst at Forrester Research, said that the SAP CRM solution is now displaying the kind of depth SAP is known for. "SAP added a component for managing products that many on-demand CRM vendors don't have. You can use it as the product master or bring in the product master which is typically found in the ERP system," said Herbert. The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution, and Service Level Monitoring. Also included is a rules-base service-level determination calculator that automates the routing of service tickets based on a customer's service level agreement, said Angela Bandlow, vice president at CRM Solutions Marketing. "It's a tiered service that tracks SLAs based on the customer and the required response time," said Bandlow. One of the key differentiators for the SAP offering, according to both Bandlow and Forrester's Herbert, is its ability to integrate easily with MySAP ERP systems on the back end. Using product information found in the ERP system, a sales person can pull up manufacturing availability and pricing information and deliver a quote in real time online. Bandlow said while this completes the three major components of SAP CRM OnDemand, quarterly updates can be expected with the next update due in December. To date, the solution, like almost all on-demand solutions, is not industry-specific. But Bandlow said the company is looking at that and will respond to customer demand.
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Microsoft announced a major support upgrade, clearer road maps for its Dynamics range of business applications and new financing.