Microsoft finally launches hosted CRM offering
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Microsoft Corp. is finally launching its long-awaited CRM service at its Business Solutions Conference in Denver this week.
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Blog: The software maker details its pricing for the "Live" version of its CRM software, as well as more information on the cut partners will get for selling it.
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TechWeb - Availability of Entellium's code could speed development of industry-specific CRM products.
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NOVEMBER 03, 2004  - On-demand CRM software provider Salesforce.com Inc. is branching out to offer hosted application development technology and online marketplace services to supplement its own software services.
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InfoWorld - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions.
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Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
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Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP (Internet Protocol) communication system.
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In an effort to integrate its IP-based communications products with Microsoft customer relationship management software, Cisco Systems today announced the Cisco CRM Communications Connector.
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Comparing on-demand CRM products is a lot like comparing ice to steam. Both are technically water, but the form makes all the difference.
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With its eye firmly fixed on rival Salesforce.com, Siebel unveiled OnDemand Release 6 of its hosted CRM suite of applications last week, the first industry-specific version of its hosted software.
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Salesforce.com and Google team up, launch small-business tool that combines Google AdWords with Salesforce.com on-demand CRM.
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(InfoWorld) - Salesforce.com on Tuesday unveiled a new version of its hosted customer relationship management service, which it said will add a new portal and workflow management capabilities and ease the process of writing and testing new custom applications. The new version of the service comes just days after Microsoft introduced its much anticipatedÂ entryÂ into the hosted CRM business. The 23rd version of the Salesforce.com service lets users access the company's proprietary Apex Code programming language to customize their CRM applications or write new ones to run on Salesforce.com servers, the company said. "Customers can write code that runs on our servers -- it's programming without software," said Marc Benioff, CEO of Salesforce.com, in a statement. The company said that Apex Code is similar to the widely used Java language and that applications written using it can be accessed via Web standards such as XML or SOAP. The new version also adds what Salesforce.com calls Intelligent Workflow, which will allow users to add rules to business processes. A new on-demand Customer Portal can deliver Web 2.0 collaborative content to customers, the company said. The Intelligent Workflow capability will come in handy at Salesforce.com customerÂ Enviance, an on-demand environmental regulation compliance software provider based in Carlsbad, Calif., said Michele Hincks, vice president of marketing at the company. Enviance has been running Salesforce.com since 2004 for sales, marketing and customer service, but the workflow management capabilities have thus far been very rudimentary, she said. The workflow tool will allow the company to use custom fields help process new customers and perform other tasks, Hincks said. She also said she expects that marketing personnel at Enviance will be able to use Apex Code to custom-build applications, so they will no longer have to wait for IT programmers to get to such projects. "It seems it will be more usable," she said. "I can cut and paste code myself." Mike Epner, vice president of worldwide services and support at Borland Software, said that his firm will create several new applications to run on the Salesforce.com platform. In addition, Borland plans to use the new version's portal to deliver technical support content to Borland customers. "The new release continues the evolution from software as a service to platform as a service," said Denis Pombriant, analyst at Beagle Research Group LLC. "Platform as a service enables CIOs to concentrate less on keeping their infrastructures running while spending more time on deriving business benefits for their companies." The new version of Salesforce.com, called Summer '07, will be available in August.
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On-demand CRM provider Salesforce.com Wednesday rolled out a parallel service its calling Support.com and aiming at corporations with far-flung call centers, help desks, and on-call technicians.
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Microsoft Corp.  started  testing on Monday a new computer server software that allows  corporate customers to make Web-based phone calls through its  Office suite of business software.
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InfoWorld - Hosted CRM service provider Salesforce.com took another step forward last week in its strategy to build an online ecosystem of vendors that offer software as a service.
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Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM applications.
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Microsoft has rolled out an update to its CRM&#160;suite in eight of 25 languages that the software will eventually support.