Salesforce.com Enhances Its Software-As-Service Approach
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CEO Benioff &amp; Co. are more of a &quot;disruptive force&quot; in the software industry than ever before. By Tony Kontzer. Salesforce.
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The company expands its server software for creating slick interfaces for Web applications.
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Salesforce.com today announced the immediate availability of the enhanced sforce Toolkit for IBM WebSphere Studio Application Developer (WSAD).
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TechWeb - Salesforce.com introduced tools to integrate its customer relationship management service with enterprise resource planning systems, Oracle 11i, and technology from 25 partners.
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TechWeb - The new software will be available for customers and hosting partners to download online. CRM 4.0's multitenant architecture gives the company and hosting partners the ability to host CRM in much higher volumes, setting the stage for a showdown with Salesforce.com.
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Company targets software-as-service businesses with Âon demandÂ database program.
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Blog: Salesforce.com throws a confections change up, with similar results to Pavlov's dog.
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Hoping to speed acceptance of its service-oriented architecture initiative, IBM at last has rolled out a new service to help corporate users shape their projects to better fit their business goals.
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Everyone's a 'developer' now More evidence that the nature of applications development is changing has come with the announcement of the latest version of NetSuite's SaaS (Software as a Service) offerings, which take some significant steps along the road to bridging the gap between business users and applications development.â¦
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Updated OS includes software applications designed for business users.
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Microsoft Corp. partners introduced to the company&#39;s software-plus-services strategy this week at its Worldwide Partner Conference (WPC) applauded the plan, though they noted a few challenges as the company makes the transition from selling business software to offering more hosted and Web-based services.
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Salesforce.com Inc. ,  which has been working with Google Inc.  to make its  Web-based software applications meld with Google's own software  push, said on Tuesday it is enabling its customers to sell  Google advertising through Salesforce business software.
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(InfoWorld) - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. In February SAP kicked off its software as a service business with a sales force automation solution. In May the company added marketing, and in its third update within the year it is now announcing SAP Service. Liz Herbert, a senior analyst at Forrester Research, said that the SAP CRM solution is now displaying the kind of depth SAP is known for. "SAP added a component for managing products that many on-demand CRM vendors don't have. You can use it as the product master or bring in the product master which is typically found in the ERP system," said Herbert. The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution, and Service Level Monitoring. Also included is a rules-base service-level determination calculator that automates the routing of service tickets based on a customer's service level agreement, said Angela Bandlow, vice president at CRM Solutions Marketing. "It's a tiered service that tracks SLAs based on the customer and the required response time," said Bandlow. One of the key differentiators for the SAP offering, according to both Bandlow and Forrester's Herbert, is its ability to integrate easily with MySAP ERP systems on the back end. Using product information found in the ERP system, a sales person can pull up manufacturing availability and pricing information and deliver a quote in real time online. Bandlow said while this completes the three major components of SAP CRM OnDemand, quarterly updates can be expected with the next update due in December. To date, the solution, like almost all on-demand solutions, is not industry-specific. But Bandlow said the company is looking at that and will respond to customer demand.
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Although marketing automation has been around as long as CRM has, in the past few years suite makers have focused more attention on refining SFA, customer service and self-service functions.
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Small customers will soon get access to an online marketplace for "software as a service" applications.
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com September 13, 2004, 7:51 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Enhancements to Eclipse-based integrated development environment are designed to bring traditional source code and testing tools to hosted Force.com platform.