Hardest Tech-Support Job on Earth
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When U.S. soldiers need expert engineering advice -- like how to gauge the structural integrity of a bombed-out bridge in a battle zone -- they contact the Army's crack squad for quick answers. Michelle Delio reports from Vicksburg, Mississippi.
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Thanks to technology, people have never been more connected--or more alienated.
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How your computer could be costing you thousands of dollars.
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A telephone call to the technical support hotline, or an online chat session with a technician, may not be the best ways to solve computer problems.
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Newer computer chips with multiple processors require dauntingly complex software and programmers are having a hard time keeping up.
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Under stress, can the computers of the NYSE make the grade?
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By Bridget Carey, The Miami Herald  Sep. 22--Weina Scott answers about 100 tech support e-mails a day. The website must be perfect -- one glitch, and 6,000 irate customers will bombard her inbox.   But first, she has to study her physics.
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Hands-on users of the new OS are proving to be the most resistant.
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In which our correspondent endures great travail in search of a sub-$300 laptop. In Gear Factor.
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By Paul Gromosiak  I must admit that I am a bit of a Luddite, but I have accepted my fair share of technology in my daily life. What concerns me is how rapidly technology seems to be taking complete control of our lives. Once our servant, I think it is now our master.
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By JORDAN ROBERTSON  SAN JOSE, Calif. - Your work computer just suffered a major meltdown. Maybe the operating system failed, or a virus crashed the hard drive.
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Question: We're in the early stages of startup and beginning to shop for technology. We'll need basic hardware and software, plus many other technology and Web-based services to sell online, service customers and keep it all secure.
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This pilot fish has provided off-site tech support for a small manufacturing plant for years &mdash; and he runs into lots of issues with users trying to fix things themselves first.
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The growing services industry is hiring, but tech workers looking for a job may need to do more than brush up on their coding.
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Blog: For too long, technology companies have been living large by making the rest of us pay for their shoddy workmanship. Worst of all, we consumers keep playing along.
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By Nichole Monroe Bell, The Charlotte Observer, N.C.  Feb. 22--Ever wonder who the office techs call when a glitchy computer problem has even them stumped?   Quite often, they call right down the street.
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With viruses, worms, spyware, spam and phishing, running a computer this year -- especially one with Windows -- has often been a colossal headache. -Rob Pegoraro