Symantec's CEO Takes the Long View
677090
As Symantec (SYMC) pitches its products at the foremost computer security conference in San Francisco, the company is fending off questions from investors who say an attempt to expand its portfolio has hampered growth.
509953
During a weeklong period in mid-November, security experts with Symantec observed roughly 65,000 new applications being downloaded onto the computers of customers participating in a new research project -- based on their analysis of the software, as many as 60 percent of the programs were malicious.The involved timeframe represented a relative high point for the percentage of unknown applications being downloaded by Symantec's project participants, and the basis for the company's assessment of the programs as malicious was predicated largely on the programs' use of obfuscated naming conventions.However, the numbers point to a disturbing trend that the researchers say may force the security company to change its fundamental approach for warding off threats -- that being that the number of malicious applications coming to life on the Web appears to be outpacing the volume of legitimate programs.With malware authors using fuzzing tools to find holes in popular applications such as Web browsers, and testing their work against commercial anti-virus (AV) products to ensure that the attacks evade detection by the tools, leading researchers at Symantec admit that defending against threats using traditional methods has become something of a losing battle."The reality is that most new malware is going undetected by commercial security products, and not just Symantec's, but we have to recognize that like all other AV products we are probably missing a sizeable amount of this malware," said Carey Nachenberg, a member of the company's Security Response team who also wears the title of Symantec Fellow."Eventually we write [virus] signatures and get those out to customers, but it appears that a sizeable proportion of this malware never gets detected," he said. "Instead of distributing one copy of each malware program to thousands of people, they're producing a copy for as few as two or three people and then re-writing it; so, if we get one version we can remove it from a few computers, but not all the variants. The problem with this is that there is the potential over time for almost everyone to have some form of infestation, maybe in only a few years time."The trend toward malware authors using small runs of attacks to evade detection and hook as many victims as possible, known as server-side polymorphism, is forcing Symantec to reassess how it goes about protecting its users.Since it can't hope to keep up with every flavor of threat that is being created, traditional countermeasures such as the use of malware signatures or behavioral heuristics will need to be augmented with new tactics, Nachenberg said.One such alternative is the use of the same distributed data collection capabilities that Symantec is using to track the proliferation of malware. By creating a system of file and Web site reputation by studying applications usage patterns among its customers, the researcher said, Symantec hopes to use a community approach to help people determine which programs they decide to use, or avoid.Much as many people turn to the reviews section on Amazon.com or the buyer feedback system on eBay to get a real-world take on products before they decide to buy, Nachenberg contends that by watching how people are using various applications the security vendor can use a process of elimination for weeding out malware from legitimate software.If only a few people among the millions of Symantec customers who could contribute usage data to such a program were utilizing some application in question, it would be prudent to recommend that people avoid the program until its nature has been better determined, he said.Using opt-out tools that provide anonymous feedback on applications that were built into Symantec's existing Norton AntiVirus and Internet Security 2008 products, the company is already gathering the type of data necessary to create such a system of recommendation."Right now this is just a long-term research project, but we hope that as we get more users involved in the system, we can truly get a better idea of what is on people's computers so that we can identify malicious software based on the demographics of who is using it, versus what it does," Nachenberg said. "We're hoping to get more clarity through the large base of users we have; by collecting this data we should be able to get the most comprehensive view of the usage patterns to derive reputation information for everything they use."Faced with questions over potential privacy issues driven by Symantec's ability to watch just who is using what applications and how, the researcher reiterated that users must be made aware of the data collection, allowed to opt-out, and guaranteed that all the information aggregation is done in an anonymous fashion.By offering users the ability to decide whether or not to use an application based on demographics, versus simply blocking programs based on its own observations, the company will also give people more freedom to determine what tools they feel are appropriate to use, he said."If we know that only five people are using a program, given the tens of millions of users we ultimately hope to have in the system, we can be totally objective and recommend that people wait until it is scrutinized further before using it," the researcher said. "We will need to have some manual process for white-listing programs as well, but we think that using this approach we can deliver a reasonable amount of quality with a low false positive rate."If the volume of new malware strains arriving on the Web continues to outpace the proliferation of legitimate programs, Nachenberg said that AV vendors including Symantec may need to move to a white-listing approach in general, and focus more attention on identifying good applications instead of trying to chase down all the bad."If there is less software to analyze that is good, it makes more sense to spend our time scanning for good programs and simply telling our users to avoid everything else," he said. "We're considering models where we can produce the world's largest up-to-date white list of software, but it's not something we can put together in a year; maybe in two-to-three years time."
743118
(Source: MessageLabs)Administrators struggle with ever increasing complexity in the data center. Join Brian Babineau, Enterprise Strategy Group and Anne O'Neill, Symantec Corporation for an evaluation of these options and the discussion of Veritas Server Foundation from Symantec, a novel approach to Data Center Automation that embodies Symantec's vision for a solution to DCA that is both complete and simple. We invite you to register now for full access to this online broadcast.
209415
The insurance-focused software firm struggles for growth.
418508
CEO Kevin Rollins hints that computer maker's usage of Advanced Micro Devices' processors is now more a question of when, not if.
650360
Symantec's primary strategy in the enterprise may currently revolve around the notion of IT risk management, but the company's latest research finds that efforts to refine corporate process unrelated to security technology have become just as popular with customers moving to limit their exposure.According to Symantec's annual survey of 405 businesses, the notion that technologies used to improve IT security serve as the most vital element of corporate risk management currently ranks below other priorities among customers. Respondents to the study rated IT availability management and work on specific regulatory compliance projects as comparable, and in some cases more important, to their ongoing risk mitigation efforts.In addition, fewer businesses are utilizing a strategy that approaches IT risk as a standalone skill set or initiative, according to the Symantec report.One year ago, customers participating in the study indicated that the adoption of security technologies represented the central tenet of their risk management plans. In the 2008 report, 78 percent replied that availability maintenance concerns are now as vital to their exposure mitigation efforts as the installation of security tools.Some 70 percent of respondents replied that security projects are still a critical part of their approach. However, 53 percent of the IT-related incidents experienced by surveyed companies were tied to other issues besides problems with systems defense."IT risk doesn't necessarily equate to security risk. That's a big shift and the key takeaway is that organizations are getting more mature around the portfolio of risks they have to manage," said Samir Kapuria, managing director of Advisory Services at Symantec. "In the past, people looked at one area as discreet, but now they're addressing the four pillars of compliance, security, risk, and performance availability as part of a balanced strategy."Increasing interdependence on IT systems shared between business partners has elevated availability and performance concerns above security issues -- and businesses are more worried about causing a bottleneck in their global supply chain then they are looking to thwart attacks, the expert contends."IT systems availability can have a downstream impact which has had this downward effect," Kapuria said.Spending on compliance-oriented projects also stands as a major piece of most companies' plans, with 68 percent of those people responding stating that their employers rate those efforts as crucial to their risk management strategies.Respondents indicated that high-level risk management projects have become less central to their IT planning, with companies favoring targeted initiatives that address individual problems or regulations.In terms of the participants' expectations to avoid and prevent IT breakdowns, 69 percent said they believe they will encounter at least one minor incident per month, with 63 percent predicting a major IT failure at least once a year.Some 26 percent indicated they expect a failed regulatory compliance incident at least once annually, and 25 percent said that they will experience a data loss event every 12 months."This speaks volumes to the confidence that people have about their overall IT risk posture," said Kapuria. "Part of the problem is that people only do assessments on a bi-annual basis, or they might inventory their assets sporadically; that gap is what often leads to exposure in availability, security, compliance, or performance." All the individual projects involved need to be managed on an ongoing basis, he said.However, the process remains a moving target. Increased adoption of mobile devices and other distributed enterprise trends continue to boost data and compliance risks, while business practices -- including fast-paced mergers and acquisitions -- introduce greater complexity, Kapuria said.More than technological efforts, the Symantec report contends that companies may see faster returns in improving their risk status through greater investment in employee risk education and training.Only 43 percent of respondents rated their training and awareness programs as more than 75 percent effective, showing that companies are well aware of their current shortcomings, Kapuria said. The report shows a decrease of over 50 percent in companies' confidence about their training programs, compared to the year ago survey."The area where most people need to focus on is classifying their data, what it's used for, and what its sensitivity may be," said Kapuria. "Rather than just throwing technology at their problems, companies need to assess, and then apply the appropriate availability, security, and compliance requirements."
679573
The importance these days of protecting your business from security threats is clear. But how to do it well often remains a vexing problem. Major IT vendors have faced this challenge like everyone else -- but with a twist. As providers of security technology and IT systems vulnerable to threats, they've had to stay a step ahead of everyone else. That's why CIOs of technology stalwarts IBM and Intel and security technology provider Symantec have taken on security management as one of their key functions. All three companies have shared their lessons learned with InfoWorld.These CIOs have had to do more than take on the usual responsibility for driving their respective companies' efforts to defend their infrastructure, employees, and corporate reputations from any fallout related to data breaches or compliance violations. They've also had to be the in-house beta testers for a generation of new technologies their organizations hope to sell to customers. This balancing act demands more of their time and energy now than at any other point in their careers, all of the executives said.Security affects all of it "When I look at the risks here at Symantec, I know that we have to maintain a multilayered approach to protecting our IT assets: our ERP data, intellectual property, customer data, and personnel data. Managing the risk around all of that is a significant responsibility for me and my team," said David Thompson, CIO at Symantec."We have multiple large pools of information that are critical to our organization, and we're seeing more of that data move further toward the boundaries, toward the end points," he said. "My job is getting more data into the hands of our business units, but that creates a lot of risk in terms of where it goes, who has access to it, and what they are using it for, along with the risk of it being exposed."Even Thompson, who ranks his ability to "eat Symantec's own cooking" -- or use all of its security and compliance technologies -- as a huge advantage compared to CIOs working in other firms, admits that trying to keep up with all of the threats and regulations, as well as all the new products, is an effort that can become all-consuming.The key to staying ahead of the attacks and laws, while not spending too much of his time focused on security, is delegating to a strong team of experts and prioritizing which projects to tackle based on their criticality to Symantec's business. "As a business leader and IT executive, if you take the view of trying to fix everything, you'll never sleep a wink. You have to assess risks, and just as we'll never be able to completely secure our borders in the United States, you have to prioritize efforts to reduce risk as much as possible," Thompson said. "CIOs themselves must have a team that can help carry a good portion of the load so that they can stay focused on business relationships, clearing roadblocks, and being the public face of that team."Among the most critical roles that any CIO or technology executive must play in aiding the efforts of their security staff is to drive high-level assessments of risk and figure out how their companies must strategize to complete projects that address the most significant threats and compliance regulations, Thompson contended. The most effective strategy, he noted, is to determine which projects most readily address specific threats or government requirements and focus on them, he said. Otherwise, a broad-brush approach to security will lead to unnecessary complexity and eat up all of your time. Thompson also noted that even with the latest security technology available to him, the security strategy is more important than just having good security tools.At IBM, CIO Mark Hennessy also stressed the importance of delegating to his team of security experts and of conducting near-constant risk assessment. But even with that delegation, security remains a top focus for him, he said. "The world is changing, and there are a lot of new realities around security to address. Fostering stronger security across the board is a core tenet, as it helps to bring more value to everything we do," he said. "We want to make our employees more comfortable and more productive, and drive greater success for the clients we serve, so it's something we constantly need to remain focused on," he added.The security-vs.-complexity challenge Malcolm Harkins, general manager of Intel's Information Risk and Security unit, works directly with the chip giant's CIO Douglas Busch on issues of internal operational security and compliance. Harkins said that one of the biggest challenges that organizations such as Intel face is the process of improving security in the face of rapidly advancing IT complexity.On top of that, ongoing efforts to lower the total cost of securing a company the size of Intel -- while keeping up with emerging threats and regulations -- is driving the firm to seek greater standardization in some areas, and to integrate larger groups of technologies in others. "We currently have over 40 individual security software and hardware providers that we are doing business with, and that's a lot of different pieces to have to integrate," Harkins said. "It's almost crazy from an IT standpoint, so we want to employ greater levels of standardization to help us with issues of consistency; we'll always have a very heterogeneous environment, but we really need a more consistent set of tools. The more standardization you have, the easier it is to make things more secure."One of the most crucial steps any company can take in terms of improving its security is driving understanding of the attacks and laws across their highest executive ranks and ensuring that leaders who become involved in matters of security maintain realistic goals and objectives, Harkins said.But that does not mean being heavy-handed in terms of the security levels demand, he noted. C-level executives who take an extremely conservative approach and desire to aggressively lock down all their IT systems may in fact do more harm than good, he said. "Some companies believe that by severely limiting the use of technologies that pose risks, they are improving their defenses, but the truth is they may just be creating a false sense of security," Harkins said."In reality, they are limiting the ability of their business to operate effectively and are increasing risk by creating barriers and policies that can't be enforced practically," he said. In IT, "you have to work with [C-suite] to change their approach from one that is focused on responding to fears to one that is focused on key controls that solve real problems. You have to have executive buy-in, but by taking the wider approach of considering legal, compliance, and security issues together, you will end up with stronger protection, lower costs, and less complexity."
501443
Symantec and Veritas Software are trying to persuade investors that their proposed $13.5 billion deal, the largest in the software industry, makes sense.
404549
The PC maker's founder shows commitment to the company he built.
471298
Symantec Corp.&#39;s reported interest in acquiring Veritas Software Corp. for more than $13 billion would represent the computer security giant&#39;s biggest step yet beyond its core
102596
Yoran was a software executive with Symantec Corporation when he was tapped a year ago to become director of the National Cyber Security Division in the Department of Homeland Security.
668423
During an RSA keynote, Symantec CEO John Thompson said companies need to take responsibility for maintaining customer confidence.
766829
Businesses must provide a secure environment for their customers and partners, Symantec CEO John Thompson tells RSA crowd.
444803
Symantec is making a play for a broader market with a new "information integrity" strategy, which users and analysts said meshes with their needs for corporate security. The question is whether the vendor can execute on its wider vision.
688397
Editor&#39;s Summary: The new CEO at Computer Associates has spoken! He said in a speech this week that IT products are not being designed with the customers&#39; needs in mind and that the products out there are too complex.
90089
Symantec Corp.'s reported interest in acquiring Veritas Software Corp. for more than $13 billion would represent the computer security giant's biggest step yet beyond its core businesses of defending against viruses and thwarting hackers. Investors weren't impressed, though, and Symantec's shares plunged 16 percent.
391041
Thomas Erickson recently took over as president and CEO of Systinet, one of a growing number of companies focused on the Web services and SOA (service-oriented architecture) management spaces.ADVERTISEMENTSBC Case Study: Crate & BarrelWhat sold them on improving their network? A system that could cut management costs from the get-go. Find out more.