U.S. to Probe Airlines' Customer Service Promises
453533
U.S. airlines, after a Christmas  weekend that snarled thousands of travelers' holiday plans,  will face a government review of whether they are living up to  customer service commitments made five years ago, the U.S.  Transportation Department's top auditor said on Monday.
51048
All US airlines will soon be ordered to turn over a months&#39; worth of passenger itineraries to the government for testing of the newest version of a passenger prescreening system, Homeland Security officials announced Tuesday.
702508
The Department of Homeland Security is looking for some live data to feed its new Secure Flight watch-list system, so it will order airlines to fork over a months' worth of passenger itineraries. By Ryan Singel.
142923
U.S.-bound air passengers may have to  board their planes an hour before take-off to allow for more  rigorous security checks, according to proposals outlined by a  senior U.S. official Thursday.
48783
British and U.S. authorities are investigating alleged price-fixing in passenger fares and fuel surcharges by British Airways PLC and other airlines, the carrier said Thursday, and two senior executives have been placed on leave.
153766
U.S. airlines are pulling out of  their financial tailspin but most are not paying close enough  attention to customer service, especially when it comes to  providing useful information on delays and cancellations, a  government watchdog reported on Wednesday.
546814
The US government has said that it will investigate air travel disruptions over the holiday weekend that left thousands of people stranded at airports or without their luggage when they reached their destinations.
105616
British Airways today pledged to carry out an investigation into a staff shortage that sparked travel chaos at Heathrow Airport last week.
768752
Federal regulators should more aggressively oversee how airlines handle customer-service issues in the wake of growing flight delays and reports of passengers being stranded on tarmacs for hours, a government watchdog reported yesterday.
100243
WASHINGTON - Everyone who took a commercial flight within the United States in June will have his travel information turned over to the government so it can test a new system for identifying potential terrorists, federal officials announced Tuesday.    The Transportation Security Administration plans to order airlines to turn over the information in November...
516109
US airline JetBlue vows to win back customers with a passenger bill of rights after delays which may have cost it $30m.
542960
U.S. regulators told airlines and  travel agents on Monday to include new fees for booking on the  phone or in person to advertised fares, concerned that carriers  are improperly listing the cost separately to keep base fares  low and attract business.
333408
British Airways has said that it was under investigation by Britain&#039;s competition authority and the US Department of Justice as part of a probe into the possible fixing of fuel surcharges by airlines.
378735
Federal regulators say they will investigate travel disruptions that affected US Airways Group Inc. passengers over the holiday weekend.
655238
Passengers who got caught up in the airlinesâ troubles over Christmas saw a glimpse of what may await them in the coming year. The winter storms and computer malfunctions
218611
WASHINGTON - Everyone who took a commercial flight within the United States in June will have travel information turned over to the government so it can test a new system for identifying potential terrorists, federal officials announced Tuesday.    The Transportation Security Administration unveiled details for its previously announced "Secure Flight" program, its second attempt at finding a better way to screen passengers without infringing on privacy...
258983
Federal investigators Thursday tried to determine whether it was ice on the wings that caused a corporate jet to careen across a highway and slam into a warehouse.