Dell hopes support hubs will improve service delivery
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Dell is pushing ahead with plans to open IT support hubs worldwide to improve its service delivery to buyers of its servers, storage devices and workstations.
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Dell CEO Michael Dell&#160;plans to announce a series of new products aimed at making life easier for IT managers.The announcement of these products is scheduled to happen during a keynote by Dell at the Oracle OpenWorld conference in San Francisco Nov. 14.&quot;What you&#39;re going to hear Michael talk about ... is some real products and services coming down the pipe here very shortly on how we simplify IT for customers of all sizes,&quot; said Brad Anderson, senior vice president and general manager of Dell&#39;s Business Products Group, during an interview.Among the products and services that Dell plans to announce are a cheaper and simpler virtualization product, new blade servers for large datacenters, and IT support services for small companies that face the same challenges confronted by corporations with large IT departments but don&#39;t have the same resources, Anderson said.The ultimate aim of these products and services is to help reduce the costs companies bear when they purchase new computers or roll out new software applications.&quot;You&#39;ve got to think about how customers procure [IT products like a server], how they deploy it, how they manage it on an ongoing basis, how they dynamically reconfigure it for their changing requirements, and maybe how they retire it,&quot; Anderson said. &quot;How can we really streamline and simplify each step of that lifecycle so the customer invests less of his or her money to go do those things?&quot;This effort to make lives easier for IT managers will start at the manufacturing level, where Dell is offering customers the ability to have PCs and servers shipped with software applications pre-installed and tested, Anderson said.&#160;
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Look for better modularization, imaging, Pre Environment installation help and Windows Deployment Services over the network.
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BOSTON - Security appliance maker ServGate Technologies Inc. next week will announce a new line of products through Dell Inc.'s Web site, providing hardware with integrated antivirus, spam filtering and other security features for small businesses.
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Dell will open a second call center in the Philippines early next year to provide additional tech support for its U.S. customers.
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Dell Inc. plans to open several Enterprise Command Centers during the next few months in a bid to improve its service delivery to customers worldwide.
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MIAMI - Dell Inc. introduced on Monday a new suite of desktop support services for small and medium size businesses (SMBs) designed for companies with overstretched IT staffs.
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(InfoWorld) - Dell will open a second call center in the Philippines early next year to provide additional tech support for its U.S. customers. The center is expected to take its first calls in February 2007, Dell announced on Thursday. It follows the opening of another call center in the country earlier this year. Dell announced in March that it would increase the staff at that call center from 700 to 1,400 employees. The staffing level for the new center has not yet been set, it said. Dell also said it will will invest more than $150 million in customer service this year. The company has opened 10 call centers over the last two years. Other investments include using broadband connections for support teams to remotely troubleshoot problems with PCs. Dell has borne the brunt of an increasingly tough PC market. Earlier this month, the company reported a profit of $502 million for its second quarter, down by more than half from the same period a year before. Dell blamed a slow market and continued pressure on prices. At the same time, the Round Rock, Texas, company said the U.S. Securities and Exchange Commission isÂ investigating its financial reportsÂ prior to its 2006 fiscal year.
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Dell president and chief executive officer Kevin Rollins indicated that the company is considering including Advanced Micro Devices processors in its server roster in the foreseeable future.
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The new machines support service oriented architecture and virtualization.
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Host Depot announced today that they are launching a new next generation dedicated server offering. The new products will be powered by Dells' new PowerEdge(TM) server line.
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Dell Inc.  will use partnerships and acquisitions to become more services-oriented, the Financial Times reported in its online edition on Wednesday, citing an interview with the company's chief executive.
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To boost performance for high-end users, Dell Inc. is upgrading its high-performance computing clusters by adding support for larger Topspin InfiniBand switches and PCIe host channel adapters.
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SEPTEMBER 13, 2004  - Dell Inc. is pushing ahead with plans to open a series of IT support hubs worldwide in an effort to improve its ability to serve customers, especially corporate users.
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Dell Inc. says it opened a new support center this week in Xiamen, China, for business customers who buy servers and storage equipment.
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Dell will supply PCs, managed services and application packaging services to Philips Electronics worldwide, the two companies said Thursday.
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Dell Inc. and Microsoft Corp. said Monday they are working together to integrate their systems management applications to allow customers to update server hardware and software with a single tool.