How Telewest makes extra work out of a crisis...
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Status anxiety I know I'm not the only person who has problems with their cable TV service today, because when I ring the support number, I can't get through.â¦
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Distraught staff receive counselling over unpaid bill
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There's a possible trend afoot that may actually help workers.
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Fail to put two and two together on flexible working IT directors say their number one problem is recruiting and retaining talent. Despite this, they put flexible teleworking at the bottom of their list of priorities.â¦
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Flip it over and you have a VoIP phone.
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One of this company's sales offices does lots of teleconferencing with customers, so the IT department acquires two phone numbers to handle the volume of calls. Now fast forward a few years.
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A welfare case management and telephony system worth some $806.5 million is in danger of being unplugged if the agency overseeing it cannot fix technical and procedural processes in the next several months.
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Achieving work-life balance is already a juggling act. Throw a second job into the mix, and it can become a lot harder to perform.
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Here's a smart way to take advantage of what isn't working.
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The good news: The plan hatched by our "Lost" friends to call for help actually worked. The bad news: They may be in deeper trouble than before.
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The best strategies for coping with electronic overload.
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By Betty Lin-Fisher, The Akron Beacon Journal, Ohio  Feb. 18--Last week, my husband called me at work in the late afternoon to tell me that someone had just come to our door in the bitter cold, saying he was there to "win back" our local telephone service to AT&T.
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Intervoice gives companies a cost-effective way to deal with customer calls.
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How a medical group solved its need to transfer large imaging files that were bogging down its Ethernet network.
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One of the pioneers of offshoring tries to cash in.
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Evolve Technologies:  WHAT: Companies with branch offices often find it challenging to  communicate with employees and connect company resources at remote  locations.
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By PAUL RESTUCCIA  The media are filled with stories of jobs being shifted overseas - from software programmers to call-center representatives, from insurance claim adjusters to X-ray technologists.