EBay promises improved service
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EBay is moving to quell a wave of discontent among individuals and small merchants who sell on the leading online auction Web site.
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Online auctioneer eBay Inc. will plug a recently purchased China site into its global network on Friday, creating new opportunities for a nascent but fast-growing operation, its chief executive said.
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EBay Inc.'s Skype division has let down eBay executives, but they're confident they can reorganize the troubled Internet phone unit and make it more useful to people outside of the online marketplace.
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Now in beta test, EffectiveUI's new eBay Desktop is aimed at letting users shop, search and buy from their desktops instead of inside Web browsers, as well as to simplify user tasks and 'optimize rich media' along the way.
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Merchants complain that eBay Express doesn't attract sufficient shoppers and generates an inconsequential volume of sales, although eBay Inc. says it is satisfied and remains committed to the site.
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Internet auctioneer eBay Inc. on Monday rolled out a service for U.S. auto dealers intended to drive a tenfold increase in the inventory of cars available for purchase on its Web site.
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Vendors who sell their goods on eBay are scratching their heads after the company unveiled a new fee structure in effort to boost listings and maintain its share of the online auction market it helped start a decade ago.
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EBay Inc. said Tuesday it will cut by up to 50 percent the fees it charges sellers to list their goods online, in an effort to boost listings and keep pace with other burgeoning e-commerce sites.
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SAN FRANCISCO -- EBay Inc.'s Skype division has let down eBay executives, but they're confident they can reorganize the troubled Internet phone unit and make it more useful to people outside of the online marketplace.
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EBay has big plans to provide more programming tools to its large community of third-party developers.
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PayPal, the online payments unit   of EBay Inc. EBAY.O has agreed with attorneys general from 28   U.S. states to improve how it notifies users of their consumer   rights, the company said on Thursday.
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Less than a month after announcing a price hike that enraged small business owners, eBay Inc. said it would reduce some fees and promised to improve customer service.
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(InfoWorld) - After making a series of decisions that frustrated some merchants, eBay is wooing store owners. If a speech from Bill Cobb, president of eBay North America, hints at future relationships between the company and its sellers, the message is toÂ keep your doors open. During a Thursday keynote at eBay's annual sellers convention, Cobb pledged not to increase merchant selling fees this July and said that the stores category will return to the eBay page header within 30 days. In addition to offering its main auction listings, eBay allows merchants to set up shops and sell wares at fixed prices. Last July relations between store owners and eBay grew contentious when eBay announced an effort "rebalance the overall eBay marketplace," which had seen store listings eclipse auctions listings. The rebalancing meant higher store fees as of last August, and in April the stores tab was removed from eBay page headers. "For eBay Stores, the last 10 months have been a transition. We are committed to the long-term success of eBay Store owners," Cobb said. While store owners didn't welcome last August's fees, Cobb said he is pleased with the realignment's progress. Additional efforts to court store owners include 24-hour phone support for Featured eBay Store owners and a reduction in Anchor Store monthly fees. Among a raft of other initiatives for sellers, Cobb announced a temporary reduction in the Final Value Fee, a charge tacked on to an item's final selling price. Visual navigation, in which photographs play a prominent role in navigation, will be introduced to more categories. PayPal president Rajiv Dutta addressed merchant security during his portion of the keynote. "We heard the message on fraud. We know it's a top challenge. I am personally committed to keeping fraudsters off the site," Dutta said. In an effort to combat phishing, PayPal, eBay's payment division, will make theÂ PayPal Security KeyÂ available to all eBay and PayPal users on Friday. The security key device, previously in beta testing, generates unique security codes in 30-second intervals. Users then enter the code when logging on to their PayPal or eBay account. In August PayPal will launch a payment review system that flags "transactions that pose a risk." The questionable transaction is highlighted, and the seller is told to wait on shipping the item until PayPal confirms that the buyer's account contains adequate purchasing funds. Meg Whitman, eBay president and CEO, opened the keynote and emphasized that the company is suited to reach its goal of connecting people through three of its divisions. Finding, buying, communicating, entertaining, and paying are main Internet activities, she said. eBay fulfills the buying aspect, PayPal handles payment functions, and VoIP provider Skype, which the company purchased in 2005, provides communication services. "The lines between finding and buying are blurring. At the core the company is about connecting people," Whitman said. As eBay executives discussed staying linked and protected, some sellers said theyÂ felt a disconnectÂ from the company. "I'm happy to hear that stores are going back in the header," said Maria Ginter, who sells furniture and home decor on eBay. Ginter was less impressed thatÂ eBay is no longer advertising on GoogleÂ after a spat this week over a Google event to promote its own online payment system, Google Checkout. "That's how people find my furniture," she said. Deb Martin, who sells collectible figurines on her store wanted to hear of security efforts to crack down on dishonest buyers who create new user identifications solely to commit more fraud. "Buyers have no incentive to keep their name. They just restart their IDs and log back in." She also questioned the merits behind the temporary fee reduction and saw it as an effort to boost quarterly revenue and benefit shareholders. Although eBay is emphasizing its auctions, one merchant thinks that form of e-commerce has faded. "A lot of people are over bidding. They're just buying now," said Judy Pykhoff, who operates the Red Cougar Trading Post store on eBay.
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EBay unveiled changes to its online marketplace Tuesday that the company characterizes as sweeping and historic and that are aimed at boosting sales by making the shopping experience simpler and safer.
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By MAY WONG    SAN JOSE, Calif.  -- Online auctioneer eBay Inc...
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Ebay says its Paypal system is slowly getting back to normal after breaking down six days ago.
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EBay Inc , the world's largest  online auctioneer and payments company, launched on Wednesday a  Web site allowing ordinary investors to buy securities aimed at  improving conditions in the world's poorest countries.