EBay Store Owners Voice Concerns
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When Sandy Scarce began selling apparel on eBay Inc. three years ago, she planned to use the company&#39;s marketplace as her only sales channel, but today, deeply discouraged, she is moving away from it.
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EBay isn't winning a whole lot of fans with its controversial new fee structure. Sellers say the new system equates to a rate hike. The company, by contrast, estimates that 60 percent of sellers will pay less in fees, so long as they provide quality customer service.
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After making a series of decisions that frustrated some merchants, eBay is wooing store owners.
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InfoWorld - The significantÂ changes that eBay announced last weekÂ have merchants abuzz as they analyze and react to the impact that the restructured fees, modification of the search and feedback functions, and other changes will have on their sales and profits.
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Compulsory registrations unpopular too Online tat-house eBay has enraged some of its regular users by banning negative feedback about buyers and a demand that anyone flogging more than a certain amount from the UK must register as a business.â¦
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Sears Holdings has come under fire from privacy advocates for making the purchase history of its customers publicly available on its Managemyhome.com Web site.Manage My Home is a community portal where Sears shoppers can download product manuals, find product tips, and get home renovation ideas.The Web site has a feature called &quot;Find your products&quot; that lets users look up past purchases. Ostensibly, this is designed to help customers keep track of items they&#39;ve bought from the retailer, but the site also lets them look up the purchase histories of other people.&quot;Sears offers no security whatsoever to prevent a Manage My Home user from retrieving another person&#39;s purchase history by entering that person&#39;s name, phone number, and address,&quot; wrote Ben Edelman, an assistant professor with Harvard Business School, in a blog posting.This is a violation of Sears&#39; own online privacy policy, which does not allow the company to share users&#39; purchase history with the general public, Edelman said.The information could be misused by scammers, said Benjamin Googins, a CA senior engineer who has also written about the issue. &quot;A potential burglar or scam artist could quite easily sit at home with a phone book, checking to see what people in a given neighborhood had purchased,&quot; he wrote.Googins said that he was able to track purchases as far back as 1978 on the site.One Sears customer said he was upset by the disclosure.&quot;It&#39;s pretty amazing that in 2008 a major corporation such as Sears Roebuck can show such blatant disregard for the privacy of its customers. It definitely will make me think twice before ordering from them again,&quot; said Doug Fuller, an Oakland, Calif., realtor. &quot;It&#39;s not like it is some rinky-dink company. This is a major corporation. And with all the identity theft going on, this is the best they can do?&quot; he said via instant message.A Sears spokeswoman did not respond to a request for comment. Sears Holdings, the owner of the Sears Roebuck and Kmart department stores, is the third-largest retailer in the United States.This is the second time Sears has come under fire for privacy concerns in recent weeks. In December and early January, Googins and Edelman blasted Sears for&#160;downloading invasive comScore Web tracking software&#160;to some users of its MySHCcommunity.com Web site without adequate disclosure.Sears has defended its use of the tracking software, pointing out that users are notified of the software&#39;s features before they download it.
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Online auction giant eBay has been slow to respond to concerns about pirated software being sold there, prompting the Software &amp; Information Industry Association (SIIA)&#160;to file nine lawsuits against eBay-based software sellers, an SIIA official said.
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We were wrong, but is eBay wronger? Comment Reg Developer recently published a story about listings on eBay that point users to phishing sites. We thought we'd uncovered a new security issue on eBay, but it turns out we were wrong.â¦
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EBay sellers are calling for a strike in the wake of changes made to the fee structure and feedback system. Skeptics say it will have little impact.
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Compulsory registrations unpopular too Online tat-house eBay has enraged some of its regular users by banning negative feedback about sellers and a demand that anyone flogging more than a certain amount from the UK must register as a business.â¦
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Investors hammer eBay shares after the firm's latest profits fall short of market expectations.
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Executives at eBay apologized to frustrated customers who were frozen out of the online auction&#39;s payment transaction service, which experienced at least five days of intermittent failures earlier this month.
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Lower listing fees have arrived at eBay.
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PayPal Outage Effects Online Retailing and eBay  eBay Inc.'s online payment system PayPal said on Tuesday that account data and personal information were not compromised by a glitch in the new system update that has resulted in some users not being able to log into their accounts and also PayPal not ...
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Plus: eBay outlines policy on racist language. [News.com Extra]
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PayPal, the online payment service owned by auction firm eBay, has been suffering intermittent glitches since Friday. Some users have been locked out of their accounts for long periods, and
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There's an anxious face-off between sellers and buyers of homes as expectations of big profits fade