Salesforce.com, Google form software alliance
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Software maker Salesforce.com Inc.  said it reached an agreement with Google  to make Web-based software applications that help businesses improve sales and marketing.
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It's official: Salesforce CRM tools work with Safari on Mac OS X machines.
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The most significant product advancement is Salesforce.com's newly released Telephony API tool kit, which allows its sales automation software to integrate with products from partners.
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Ziff Davis - Microsoft CRM leans on partners to fill functionality gaps.
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Software maker Salesforce.com Inc.   said it reached an agreement with Google  to  make Web-based software applications that help businesses  improve sales and marketing.
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InfoWorld - Claiming Bloomberg and the Bloomberg Terminal&#160; lock customers in with a proprietary workstation and software accessed on an archaic keyboard, and that Bloomberg offers a deep but very narrow selection of financial feeds, Salesforce.com will announce on Tuesday a competitive Wealth Management Edition&#160; of its SaaS (Software as a Service) application for use by wealth management professionals.
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Plays nice with Oracle Salesforce.com is today expected to take its latest step towards improving integration with third-parties' software, including business rival Oracle.â¦
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By MICHAEL LIEDTKE  SAN FRANCISCO - Online software pioneer Salesforce.com Inc. will help Internet search leader Google Inc. sell ads as part of a partnership that falls short of Wall Street's anticipation since word of the alliance leaked last month.
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Business software maker Salesforce.com Inc.  said on Tuesday it would help other companies market their software products on its Web site and charge commissions on sales generated by the new service.
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The online software pioneer Salesforce.com will help the Internet search leader Google sell ads as part of a partnership.
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Salesforce.com Inc. ,  which has been working with Google Inc.  to make its  Web-based software applications meld with Google's own software  push, said on Tuesday it is enabling its customers to sell  Google advertising through Salesforce business software.
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BERKELEY, California  - Web search leader Google  Inc.  and marketing software maker Salesforce.com Inc.   said on Tuesday they have jointly developed a new  product that lets Google advertising be resold using Salesforce  software, as part of a wide-ranging alliance.
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(InfoWorld) - Salesforce.com on Tuesday unveiled a new version of its hosted customer relationship management service, which it said will add a new portal and workflow management capabilities and ease the process of writing and testing new custom applications. The new version of the service comes just days after Microsoft introduced its much anticipatedÂ entryÂ into the hosted CRM business. The 23rd version of the Salesforce.com service lets users access the company's proprietary Apex Code programming language to customize their CRM applications or write new ones to run on Salesforce.com servers, the company said. "Customers can write code that runs on our servers -- it's programming without software," said Marc Benioff, CEO of Salesforce.com, in a statement. The company said that Apex Code is similar to the widely used Java language and that applications written using it can be accessed via Web standards such as XML or SOAP. The new version also adds what Salesforce.com calls Intelligent Workflow, which will allow users to add rules to business processes. A new on-demand Customer Portal can deliver Web 2.0 collaborative content to customers, the company said. The Intelligent Workflow capability will come in handy at Salesforce.com customerÂ Enviance, an on-demand environmental regulation compliance software provider based in Carlsbad, Calif., said Michele Hincks, vice president of marketing at the company. Enviance has been running Salesforce.com since 2004 for sales, marketing and customer service, but the workflow management capabilities have thus far been very rudimentary, she said. The workflow tool will allow the company to use custom fields help process new customers and perform other tasks, Hincks said. She also said she expects that marketing personnel at Enviance will be able to use Apex Code to custom-build applications, so they will no longer have to wait for IT programmers to get to such projects. "It seems it will be more usable," she said. "I can cut and paste code myself." Mike Epner, vice president of worldwide services and support at Borland Software, said that his firm will create several new applications to run on the Salesforce.com platform. In addition, Borland plans to use the new version's portal to deliver technical support content to Borland customers. "The new release continues the evolution from software as a service to platform as a service," said Denis Pombriant, analyst at Beagle Research Group LLC. "Platform as a service enables CIOs to concentrate less on keeping their infrastructures running while spending more time on deriving business benefits for their companies." The new version of Salesforce.com, called Summer '07, will be available in August.
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SAP&#160;is pushing ahead with two partnerships that aim to provide customers with better user interface options for its ERP (enterprise resource planning) applications.SAP and Microsoft&#160;plan to announce an upgrade in the coming weeks to their Duet software, version 1.5, which will be generally available early next year, officials at SAP&#39;s Tech Ed conference said this week.At the same time, SAP is stepping up its efforts with Adobe Systems&#160;to let developers liven up SAP interfaces using Adobe&#39;s new AIR (Adobe Integrated Runtime) technology, for building rich Web applications that run outside of a browser.Both projects, on show at TechEd in Munich, Germany, aim to expand the number of employees who access SAP applications and data. The partnerships are also part of an industrywide trend to bring enterprise software to a wider range of business users.SAP&#39;s standard interfaces are often seen as functional, but not very imaginative or easy to use.&quot;Anything that improves SAP&#39;s interfaces, which are hideous and hard to use, is a good thing,&quot; said James Governor, an industry analyst with RedMonk.Duet allows workers to view &quot;contextual&quot; SAP data that might help them make business decisions from within Microsoft applications such as Outlook and Excel. In the current version, that contextual data is limited to what SAP and Microsoft chose to provide for a given task.&quot;It&#39;s really the information we think people want, based on our experience and best practices,&quot; said Yifat Ferber-Harel, a Duet product manager with SAP.Version 1.5 of the product will include tools that allow developers to choose the contextual data they want to present to end users.For example, a big company might set up a process for approving promotions using Microsoft Outlook. When a senior manager receives an e-mail from a department head suggesting a promotion, a developer will be able to provide related information from SAP&#39;s human-resources software, such as the employee&#39;s sales figures, absentee record or current pay scale.The capability should help to deliver on the original promise of Duet, Ferber-Harel said. &quot;Part of our original vision was to give you the information you need to make decisions, and you can&#39;t make decisions without the right information,&quot; she said.The update will also add more user scenarios, the business cases in which Duet can be used. Today they include areas such as leave management and budget planning.At the same time, SAP is working with Adobe on its&#160;AIR technology, a recent addition to Adobe&#39;s Flex development environment. AIR is seen as a rival to Microsoft&#39;s Internet Explorer because developers can use it to build applications with HTML (Hypertext Markup Language), AJAX (Asynchronous JavaScript and XML) and Flash that can on a the desktop instead of in a Web browser.SAP has just developed its first application based entirely on Flex, called Spend Analytics, for aggregating and analyzing spend data, said Matthias Zeller, a senior Adobe product manager, in a presentation at Tech Ed.Spend Analytics includes a tool called Briefing Book, for capturing snapshots of data that can be shared with other managers. Briefing Book is already unusual for an SAP interface, appearing as an actual book rendered virtually on the screen. The tool is usually viewed in a browser, but Adobe has developed a proof-of-concept version with AIR.Zeller showed how users can drag and drop data-views from Briefing Book onto the desktop for offline use -- something not possible in Internet Explorer. And it lets a user work with spend data in Excel, to create a forecast, for example, and then drag that data into Briefing Book. The AIR interface can&#39;t be synchronized with the data in Excel, however.AIR is available today for the Windows and Mac operating systems and will &quot;very soon&quot; be available for Linux, Zeller said. Spend Analytics is available now to some SAP customers and should be generally available in the first quarter next year.Customers looking at the technologies should consider that AIR is still in beta, while Duet has been in the market since June 2006. That said, Adobe and SAP have been working together on interactive forms for SAP since 2002. IBM&#39;s Lotus Notes group also develops client interfaces for SAP.Microsoft and SAP are increasingly rivalrous in the business applications area, and for that reason SAP may find Adobe an easier partner to work with, Red Monk&#39;s Governor said. (RedMonk does consulting work for SAP and Adobe.) In addition, companies might not always find it easy to bring teams of SAP and Microsoft engineers together, said Alan Rickayzen, an SAP senior product manager.&quot;Culturally, the SAP people are totally different from those in the Microsoft Exchange world,&quot; he told Tech Ed attendees. &quot;You have to bring together two groups of people who would not normally talk to each other.&quot;
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NEW YORK - Hosted CRM (customer relationship management) evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer-service support functionality, launching a new Web site at Supportforce.com and announcing a batch of partnerships with top call center infrastructure vendors.
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In an effort to better compete with rival Microsoft, Google and Salesforce.com said Tuesday that they would collaborate on several services aimed at small business.
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The Sugar Team is pleased to bring you the generally available (GA) release of Sugar Open Source 4.5.1.  SugarCRM is a complete CRM system for businesses of all sizes. Core CRM functionality includes sales force automation, marketing campaigns, support cases, project mgmt, calendaring and more. Built in PHP, supports MySQL and SQL Server.   For more information on this release, please see the Sugar Open Source 4.5.1 Release Notes http://www.sugarcrm.com/docs/Release_Notes/OpenSource_ReleaseNotes_4.5.1/toc.html).  Download Sugar Open Source 4.5.1 now! (http://www.sugarforge.org/content/downloads/)  New in Sugar 4.5.1  Here are some additions and improvements new with version 4.5.1.  Campaign Management  Campaign Wizard simplifies the experience of managing campaigns. The Campaign Wizard walks a marketer through a step-by-step process for setting up marketing campaigns. This expedites the process for marketers to design, develop and execute programs.  Campaign Manager with ROI Reports creates tracking URLs for online programs, records impressions and ad program cost information to provide a real-time ROI report based on the opportunity generated and closed by the campaign.  Automated Lead Capture lead capture forms to use on web sites thatcapture leads and automatically associate it to a campaign. The lead form wizard eliminates the need for technical expertise to link form fields to specific campaigns.  Module Loader  The Module Loader has been enhanced to allow you to download modules and upgrades from Sugar Exchange or from your local drive. You can also download new patches, themes, language packs, and dashlets.  -----------------  Upgrading to Sugar 4.5.1 Seminar on February 6 (https://www.gotomeeting.com/register/885896196)  Be prepared for the upgrade! Join us for an informational session that includes a walkthrough of the upgrade process on February 6, 2007, 1:00 pm US Pacific.  Space is limited. Reserve your seat now. This seminar will be recorded and available on Sugar University (http://www.sugarcrm.com/crm/university/schedule) for your viewing. Sugar On-Demand users need not attend.  -----------------  We hope you enjoy the new functionality, improved performance and scalability and all the little usability improvements we put into the 4.5.1 release.  Cheers, The Sugar Team