Microsoft turns attention to customer satisfaction
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When Microsoft Corp. raised prices for the Texas Association of Counties three years ago, no one from the company called to explain the increase, says Steve White, the group&#39;s information technology operations manager.
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Microsoft said Thursday that it is enjoying success with its campaign to increase IT security for customers of its products worldwide.
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Help is on the way - from Microsoft. The software giant is readying a new help and support Web site -- scheduled for the fall -- that has promised benefits such as product-specific troubleshooting and assisted support, centralized options, personalized views, and improved search functions. Microsoft has also simplified its incident submission process, providing easier access to outstanding support requests.
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A customer satisfaction survey names Netflix, QVC, and Amazon as most responsive.
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Microsoft plans to announce Monday its latest product to assist advertisers across its multiple platforms and services. The company says those companies using the service could potentially reach 465 million consumers.
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Microsoft today made new versions of its dominant desktop programs, Windows and Office, available to business customers.
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With its recent acquisition, the software maker may have found something its customers are looking for.
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Two months after the heavily hyped release of Microsoft&#39;s Windows XP Service Pack 2 (SP2), the company has exceeded its delivery projections for individual users and small businesses.
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But it also urged users to back up data and check their PC maker&#39;s Web site for information or alerts about deploying the Windows upgrade.
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Microsoft will give customers advance notice of its monthly security updates in an effort to help them prepare to install related software patches, the company announced today.
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Partners at last week's conference are pleased with Microsoft's focus on software and hosted services.
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Technical support improvements lead to better overall scores for PC industry.
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Microsoft is taking solid aim at a business that is arguably outside its core competence: advertising.
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Microsoft made new versions of Windows and Office available to business customers on Thursday.
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Microsoft is expanding a plan to draw mainframe customers to Windows for high-end applications. Under a program with the internal code name Mission Critical Microsoft, the company is trying to extend its current
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Microsoft said over the weekend that an issue with its Windows Genuine Advantage validation systems -- which were causing verified systems to fail and lose access to features -- had been fixed.
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Get a close-up look at Microsoft's new consumer server.