AT&T Hiring for TV Service: Staffers Sought for Call Centers
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By Doris Hajewski, Milwaukee Journal Sentinel  Feb. 6--AT&T plans to hire up to 200 people to staff call centers for its new U-verse video service, the company said Monday.  The new jobs will be located at the AT&T office at 804 N.
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MORE THAN 150 call centre staff working for a cable TV company were yesterday told their jobs are to go.   NTL Telewest is to close its Edinburgh South Gyle customer care department. The centre has 299 staff in total.
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By Staff and Wire Reports  AT&T Inc. will bring its television service, already playing in San Antonio and Houston, to new regions next week and has "a good shot" at being in 15 markets by Dec. 31, Chief Financial Officer Rick Lindner said Wednesday.
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Local phone giant hopes a television revolution will keep encroaching cable providers at bay.
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OTTAWA -- Tired of rushing to a ringing phone only to hear telemarketers pitching insurance products, exciting new job opportunities or cable TV packages?
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Premium rate phone lines watchdog Icstis is to meet TV companies amid probes into calls to shows.
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In an age when calling customer service more and more means talking to a call center in the Midwest or overseas, Comcast Corp. is going against the flow and returning hundreds of customer-service jobs to New England.
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About 40 operation and engineering employees at New England Sports Network will vote Thursday whether to join the National Association of Broadcast Employees and Technicians, a union that is part of Communications Workers of America, one of the nation's largest unions.
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NEW YORK (Dow Jones)--Call centers and agent positions in the US, a hot-button sector in the jobs outsourcing debate, will continue to migrate in the next few years
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By Andrea Ahles, Fort Worth Star-Telegram, Texas  Mar. 7--A new Internet television service is entering the Dallas-Fort Worth market.   On Tuesday, AT&T introduced its U-verse service to some Metroplex residents.
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SBC Communications Inc. is in talks  to acquire AT&T Corp. for more than $15 billion to bolster its  business among large corporations, sources familiar with the  talks said on Thursday.
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Questions filled the air Monday as the mobile industry geared up for one of its biggest U.S. trade shows on Monday by focusing on entertainment.AT&amp;T got a head start on the CTIA Wireless IT &amp; Entertainment show in San Francisco by unveiling an upcoming music service with Napster. But even AT&amp;T said the best business model for mobile entertainment is still being worked out.The market for mobile entertainment still pales in comparison to messaging, which more than half of AT&amp;T&#39;s customers use, said Mark Collins, vice president of consumer data at the nation&#39;s biggest carrier, which has about 63 million subscribers. Collins thinks mobile entertainment will catch on to that degree, but the jury is out on the best business model for getting there, he told a large crowd at a pre-show entertainment conference.On Monday, AT&amp;T announced it will let consumers download songs over the air from a Napster catalog of more than 5 million songs. The Napster Mobile service, due to become available in mid-November, will offer single songs for $1.99 each and a monthly subscription for $7.49. The subscription will let customers download five songs each month. Features for discovering new music and keeping up with favorite artists will also be included.The service is meant to complement song downloads to PCs for later &quot;sideloading&quot; to a phone, said Gregg Brown, who handles strategic marketing and business development for music at AT&amp;T. The carrier already offers that type of service but believes some consumers want to be able to buy songs immediately, he said. A copy of each song bought over the air can also be automatically delivered to the customer&#39;s PC.It&#39;s an example of the try-anything approach carriers and content makers are taking to mobile entertainment. Also at the pre-show conference, ESPN Senior Vice President for Digital Media John Zehr said the sports media company closed down its MVNO (mobile virtual network operator) business last year because it had a harder time than expected selling handsets in retail stores. It also was unfair to sports fans to make them switch service providers and phones just to get ESPN&#39;s mobile content, Zehr said.Now ESPN&#39;s content is offered through Verizon&#39;s portal. Soon the company will add social networking to help fans of certain teams keep in touch, Zehr added.ESPN&#39;s goal is to make it as easy as possible for consumers to find its content -- preferably on the &quot;idle&quot; screen of the phone whenever they look at it, Zehr said. Carriers should find a way to determine what each subscriber would want to see on that screen, or ask them, rather than making them take the initiative, he said.But ESPN has another thing coming if they hope to dictate placement, according to IDC analyst Shiv Bakhshi.&quot;The content provider never controls the environment of consumption,&quot; Bakhshi said.Clashes happen partly because the market is so young and demand is still little known, AT&amp;T&#39;s Collins said. It&#39;s hard to work out business models that satisfy carriers, content providers and advertisers, he said. Everyone wants to get into the mobile world because cell phones are ubiquitous, but carriers can&#39;t pay top dollar for content when the customer base isn&#39;t that big yet. Device makers add another layer of complexity.&quot;We can&#39;t just take the cable television or the broadcast model and superimpose it on this business,&quot; Collins said. The right model will be some mix of advertising, subscribers paying for content, and makers of programming selling it to carriers, he said.
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Takes one for the union AT&amp;T is to return 2,000 outsourced DSL broadband support jobs, based in the US and overseas, to its payroll, following a union agreement over pay rates.â¦
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By Sanford Nowlin, San Antonio Express-News  Dec. 12--San Antonio-based AT&T Inc. has sued competitor Time Warner  Cable, saying it illegally accessed and damaged network wiring when hooking up  telephone customers in San Antonio apartment buildings.
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By Richard Mullins, Tampa Tribune, Fla.  Sep. 16--TAMPA The Dallas-based outsourced call center company Stream  plans to expand its Tampa office by 300 employees, company officials said  Friday.
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AT&T Inc. said on Tuesday it will  launch a new Internet browser-based television service that  will allow subscribers to watch 20 channels, including Fox News  and the Weather Channel, on their computers.
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AT&amp;T Inc.'s push into cable TV is ramping back up after a pause prompted by glitches that the company says have been resolved with key network software upgrades.