Study: Firms see mixed results in outsourcing
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Survey of U.S. and European companies finds that less than half consider outsourcing financial functions to be cost effective.
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WASHINGTON Chief executives of US companies that outsourced the greatest number of jobs reaped bigger pay and benefits last year than those from other companies, according to a study of executive compensation released Tuesday.
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By Bangkok Post, Thailand  Feb. 17--In the past year, "innovation outsourcing" has become a  buzzword.
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A new report from Congress&#39; research arm about &quot;offshoring&quot; sheds little light about the controversial practice of sending services work abroad.
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(InfoWorld) - Indian chief information officers (CIOs) are finding it harder to recruit staff because of large-scale hiring by the countryâs outsourcing industry, a Gartner researcher said Monday. Indiaâs top IT services providers, focused on the global market, are regarded as the best employers, and get the best IT staff in the country, said Partha Iyengar, research vice president at Gartner, in a conference call. Indian user organizations are hence finding it very difficult to attract and retain technical staff, particular in the middle management, Iyengar said. A large number of Indian and multinational services companies have set up services delivery operations in India, and hire staff by the thousands each quarter. The problem for user organizations may only get worse as outsourcing companies start hiring business line managers as well to build their vertical industry expertise, Iyengar added. As large Indian outsourcers grow in revenue by 30 to 40 percent each year, they will hire business managers from the banking, manufacturing, and retail industries, bringing business knowledge that can be integrated into their services offerings, he added. This movement of business managers from the user industry to outsourcers will make it more difficult for CIOs to complete projects, as companies will have fewer business staff available to participate in the project, according to Gartner. India is fastÂ emerging as a key marketÂ in the Asia-Pacific region for outsourcing contracts, according to outsourcing consultancy firm, Technology Partners International Inc. (TPI) in Houston, Texas. Of the total value of contracts awarded in the region last year, Indian customers accounted for 24.8 percent, TPI said. That puts the country ahead of China with a 4.4 percent share, but still behind Australia at 32.4 percent and Japan at 26.8 percent, Peter Allan, a partner at TPI said Monday. Faced with shortage of staff, Indian user organizations are looking to outsourcing IT functions. But Indian outsourcing companies have not shown great interest in this business, as they are more focused on more lucrative business abroad, Gartnerâs Iyengar said. Multinational service providers like IBM andÂ AccentureÂ have bagged some of the larger contracts, but that still leaves a large number of Indian companies with smaller outsourcing contracts, who canât find a good service provider, Iyengar added. Indian IT spending is growing at a five-year compound annual growth rate (CAGR) of 14.8 percent, the highest in the Asia-Pacific region, to over $36 billion by 2009, Gartner said. This increase comes from rising expectations from businesses for IT to play a larger role in growth, efficiency and competitive advantage, it added.
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Canada's stability, proximity and cultural similarity to the U.S. tend to attract higher-value, more sophisticated outsourcing work than countries like India.
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UK companies lag behind their European counterparts in offering flexible working, a report suggests.
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BANGALORE, INDIA - India's software services and business process outsourcing (BPO) industries could face a shortage of skilled workers in the coming years, according to the National Association of Software and Service Companies (NASSCOM) in Delhi.
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In a new wave of the global outsourcing of services, personal chores are moving offshore, and this is leading to some daunting challenges, both economic and cultural.
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BALTIMORE - Health care organizations not considering offshore outsourcing are missing out on significant cost savings, but administrators need to be aware of potential risks, including lax handling of data security by some vendors and the effect on employee morale, a health care IT analyst said Tuesday.
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Outsourcing is a word we hear more and more these days, but according to EMC Chairman and CEO Joe Tucci, it&#39;s one that&#39;s used too much.&quot;I think outsourcing is an over-used word. I think what you are going to see more of is companies willing to outsource a business process. So for instance, in EMC we outsource all our payroll but we outsource the entire process, not just the IT process. So I think you are going to see a lot more of that. I think you are not going to see wholesale take everything. I think that market is slowing down,&quot; he said.Tucci was speaking during a news conference on the sidelines of his company&#39;s EMC Forum event.He said outsourcing of specific functions, such as PC backup which EMC offers through its Berkeley Data Systems unit, is where he sees success in outsourcing.&quot;I see business process outsourcing speeding up, I see a slowdown in wholesale &#39;take my whole datacenter, take my applications and you do it for me.&#39; I think that market is not going to be a robust market,&quot; he said.Last week the data-storage company reported a&#160;third quarter net income&#160;of $493 million, up more than $200 million over the same period last year. Revenue jumped to $3.3 billion from $2.8 billion. The company was helped during the quarter by the&#160;sale of a partial stake&#160;in virtualization software maker VMware to Cisco Systems.&#160;EMC acquired VMware&#160;in 2003.Tucci said EMC might look at further acquisitions but is now focused on companies that will help grow its existing businesses.&quot;My philosophy is that I want to stay focused on what I call these eight spheres of technology, so acquisitions that we do would basically make some of these spheres stronger rather than put another sphere on the board,&quot; he said. The eight areas he referred to are: intelligent information management, enterprise content management, virtualization, resource management, storage, availability, security, and archiving.&quot;That being said, eventually we will add a new sphere but that&#39;s not my immediate attention,&quot; Tucci said.During the news conference Tucci also confirmed that Mark Lewis has become president of the company&#39;s Documentum unit. Lewis was previously chief development officer for EMC.
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Updated competition guidelines mean more outsourcing deals in Europe may have to go to the European Commission for approval.
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Indian outsourcers already have a large share of outsourced application development and maintenance and are dominant in business process outsourcing. The country is now targeting a larger share of the market for remote infrastructure management services (IMS), and is planning to more than double revenue from these services to $15 billion by 2013.
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Local services for local people An emphasis on meeting policy outcomes and an increase in local procurement are set to create a more diverse market for government outsourcing.â¦
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Investor's Business Daily - A mix of low-cost labor and high-quality software and services has proved a bonanza for outsourcing firms in India, sending American rivals IBM  , Accenture   and others scrambling to cash in.
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The traditional competition for U.S. offshore outsourcing business was between nations. That's about to change, according to a new study.
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The work may have been subcontracted to another firm.