Customer Service: The Hunt for a Human
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In the Internet age, making telephone contact with a human for customer service is a daunting task. Some companies no longer disclose phone numbers. But some consumers have found ways around the blockade.
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How to find the best choices in a crowded market.
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A humorous look at what  should be on product warranty questionnaires.
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In an effort to curb fraud, many stores require photo ID or other personal information. By Wendy Tanaka. PHILADELPHIA -- With the holiday presents mostly opened, a trip to the merchandise return counter can&#39;t be far behind.
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Web sites promising to find the best travel deals have online travel agents wondering if they have a new friend or enemy. For consumers, however, choices are rising
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The health service should focus more on customer service to improve performance and staff morale, says a report.
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Can you count on one of your big competitors to become an important customer at the same time?
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More than 70% of online consumers start their quest for a product, service or support call using a search engine. If you&#8217;re a small business, how can you honestly afford NOT to be associated with this massive audience? The bottom line is that you cannot afford to miss such opportunities &#8212; and today &#8212; we&#8217;ll discuss [...]
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Training new customer service reps to use a CRM system quickly is crucial not just to a contact center or customer service effort, but to the entire company, as well. Often, a service rep is the first contact for new customers, or for existing customers who have problems with a product or service.
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Salary surveys; asking for a raise; listening to potential customers and more.
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Ordering take-out, finding phone numbers and a slew of alternative search engines
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Company creates roles, reassigns others to better respond to customers' needs in banking, capital markets, insurance.
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The human resources department is so 20th century. Recruitment has become the next outsourcing frontier. Think India.
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Financial services companies, such as retail banks and credit card issuers, tend to be better at customer management than those in most other industries. They also tend to be more tech-savvy about it.
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Enterprises are focusing the customer experience like never before. In fact, over 80 percent of those recently surveyed by Forrester Research say that customer satisfaction will be more important for them this year than last. Almost none indicated that it would be less important in the coming months.
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This vendor makes complex, pricey software to forecast call volumes for call centers. And when a customer gets an indecipherable error message in the middle of budget planning, things get crazy.
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It's a small business's worst nightmare: What happens when you lose one of your biggest customers?