SAP paves the road to services
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The applications giant will change its product release cycle to allow customers to upgrade in pieces to its SOA-based platform.
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Ziff Davis - SAP and HP are offering a hosted enterprise resource planning application service to go after midsize companies that are taking their business to competing applications subcription services.
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SAP AG on Wednesday unveiled a service that evaluates security settings across a customer&#39;s SAP enterprise system. SAP Security Optimization helps customers identify and fix vulnerabilities
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InfoWorld - Hoping to speed acceptance of its service-oriented architecture initiative, IBM at last has rolled out a new service to help corporate users shape their projects to better fit their business goals.
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InfoWorld - In search of new markets and customers, SAP AG is developing a new breed of hosted, on-demand products and looking at ways to make its complex business software easier to use.
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Computer Associates will install an SAP ERP system to replace a collection of homegrown accounting systems. Accenture will help with the implementation.
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(InfoWorld) - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. In February SAP kicked off its software as a service business with a sales force automation solution. In May the company added marketing, and in its third update within the year it is now announcing SAP Service. Liz Herbert, a senior analyst at Forrester Research, said that the SAP CRM solution is now displaying the kind of depth SAP is known for. "SAP added a component for managing products that many on-demand CRM vendors don't have. You can use it as the product master or bring in the product master which is typically found in the ERP system," said Herbert. The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution, and Service Level Monitoring. Also included is a rules-base service-level determination calculator that automates the routing of service tickets based on a customer's service level agreement, said Angela Bandlow, vice president at CRM Solutions Marketing. "It's a tiered service that tracks SLAs based on the customer and the required response time," said Bandlow. One of the key differentiators for the SAP offering, according to both Bandlow and Forrester's Herbert, is its ability to integrate easily with MySAP ERP systems on the back end. Using product information found in the ERP system, a sales person can pull up manufacturing availability and pricing information and deliver a quote in real time online. Bandlow said while this completes the three major components of SAP CRM OnDemand, quarterly updates can be expected with the next update due in December. To date, the solution, like almost all on-demand solutions, is not industry-specific. But Bandlow said the company is looking at that and will respond to customer demand.
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(Source: Inquira)  While many organizations have made huge investments in multi-channel customer service application suites, critical gaps still remain in such areas as search, knowledge management, and chat. A new report from Forrester lists the top solutions that help support organizations overcome these gaps and set the stage for significant improvements in service quality.
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SAP, the world's leading maker of business software, unveiled a program to woo customers of its rival PeopleSoft wary about future technical and maintenance support for PeopleSoft products now that the company has been taken over by Oracle.
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Purchase of Pilot Software part of SAP's ongoing strategy to expand product line via acquisitions.
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German business software vendor SAP AG is rolling out a new version of its SAP Business One software with several functions designed for small and medium-size manufacturers.
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Rallying around the move toward services-oriented architecture, Big Blue rolls out a bevy of updated services.
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TechWeb - Despite soaring interest in software-as-a-service, SAP&#39;s new product is aimed at companies with less than 500 employees.
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For the past 18 months, SAP has been knocking on the doors of PeopleSoft customers, extending maintenance and licensing incentives to lure them over. Now that Oracle has acquired PeopleSoft, SAP is pulling out a fresh weapon from its arsenal in the battle to win customers -- new technology.
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New SAP upgrades are stretching talent resources, giving job seekers with advanced, up-to-date skills the upper hand in the employment race.
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Services and software companies IBM  and SAP , longtime technology partners, will bring out their first joint software product in the fourth quarter of this year, the two companies said on Monday.
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On Wednesday SAP moved one step closer to voice-enabling its applications by signing a deal with VoiceObjects, a developer of voice application management systems.