Outage knocks BlackBerry users offline
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BlackBerry mobile data services were disrupted Monday afternoon due to a problem with Research In Motion&#39;s infrastructure, apparently affecting customers of all major North American mobile operators, an AT&amp;T Wireless spokesman said.RIM told AT&amp;T the problem began at about 3:30 p.m. Eastern Time and that the Waterloo, Ontario, company was working to identify and solve the problem, said AT&amp;T spokesman Mark Siegel. RIM officials were not immediately available for comment.After 6 p.m. Eastern, users on a BlackBerry Internet message board began reporting that service had returned to normal.The popular smart phones rely on both a cellular network for transport and RIM&#39;s own network for pushing e-mail to end-users. Last month, problems with AT&amp;T&#39;s network disrupted service to some of its subscribers with BlackBerrys, as well as iPhone users.Several users on various mobile networks reported connection problems on Monday afternoon on the message board.BlackBerry users may not be able to send or receive messages, browse the Internet, or use the BlackBerry Internet Service Web site, according to a message from RIM that some users on the board posted. In addition, BlackBerry Enterprise Servers may not be able to connect to RIM&#39;s infrastructure, and carriers and resellers may not be able to create accounts or provision services, the notice said. The outage happened because &quot;a component of the network infrastructure is experiencing a service interruption.&quot;Zenprise, a maker of service management software that monitors BlackBerry service and notifies administrators of problems, detected the outage and notified customers at 3:23 p.m. Eastern, according to Ahmed Datoo, Zenprise&#39;s vice president of marketing. After running a series of tests, Zenprise determined that the root of the problem was in RIM&#39;s infrastructure. The Fremont, California, company, which counts about 100 enterprises and SMBs among its customers, has not determined the total scope of the outage. BlackBerry service for Zenprise&#39;s own customers has been going up and down during the outage, Datoo said.
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A major outage is affecting many Skype users' ability to log on to the network and send IMs. The company is mum, but some pin the blame on a series of Microsoft updates released yesterday.
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AT&T's wireless data networks in the Southeast and Midwest U.S. were down today.
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Is there anybody out there? A network glitch left Vodafone UK customers travelling abroad without data and voice connectivity this morning.â¦
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Research In Motion said problems with a routine upgrade of an internal system appears to have caused the massive outage that left BlackBerry users without e-mail service for hours on Monday.
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Orange data users spend a day disconnected The Orange mobile phone network lost its data connectivity yesterday over most of the country.â¦
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Email and Internet service to notoriously addictive BlackBerry cellphones in North America stopped working for several hours on Monday.
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Wi-Fi access vanishes BT has been experiencing problems with its Openzone network this morning, though it's still not able to tell us the scale of the problem or quite what went wrong.â¦
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InfoWorld - Research in Motion still doesn't know why itsÂ BlackBerry service went down for several hoursÂ on Monday.
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Delays in AT&T's phone activation system left some people unable to use their new toy throughout the weekend.
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AT&T's wireless data network is down in the Midwest and Southeast U.S.,  and BlackBerry and iPhone users are without data services. AT&T said service was expected to be back up soon.
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A major service outage afflicted users of the popular, addictive BlackBerry smart phones across the United States and Canada on Monday.
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French government members and their advisors have been told not to use BlackBerry smartphones, for national security reasons. The ban on BlackBerry devices is just one of the IT challenges facing new National Assembly members as they take their seats following Sunday&#39;s elections.
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Research in Motion still doesn&#39;t know why its&#160;BlackBerry service went down for several hours&#160;on Monday.&quot;RIM is continuing to investigate the exact cause&quot; of the outage, the company said in a statement Tuesday. Late Monday, it apologized for any inconvenience caused by the incident, which left customers throughout North America without current e-mail for about three hours starting around 3:30 p.m. Eastern Time.It was the second major outage in less than a year for the popular mobile data service, on which about 12 million subscribers depended at the beginning of last December. The&#160;previous problem, which occurred last April, was caused by a minor software upgrade that went awry, followed by a failed switchover to a backup system, according to RIM. The company said soon afterward that it had identified &quot;certain aspects of its testing, monitoring and recovery processes that will be enhanced&quot; as a result of the failure.BlackBerry e-mail traverses a complex infrastructure involving mobile operator networks, RIM&#39;s network operations center, and BlackBerry Enterprise Servers within companies that use the service. It pushes messages from enterprise e-mail systems, including Microsoft Exchange and IBM Lotus Notes, out to the popular BlackBerry devices.The system is getting yet more complicated as RIM adds third-party services to appeal to consumers, said Albert Lin, an analyst at investment bank Sooner Cap. As the company tries to keep up with rapid growth in its subscribers -- last year&#39;s fiscal third quarter saw a net gain of 1.65 million -- these types of glitches are to be expected, Lin said.&quot;It&#39;s hard to really expect any major service provider to be 100 percent reliable,&quot; Lin said. Although enterprises now have more push e-mail alternatives than they did when the BlackBerry debuted in 1999, those competitors, such as Visto and Motorola&#39;s Good Technology system, aren&#39;t significantly more dependable, he said.&quot;When it comes to reliable push e-mail ... it&#39;s still hard to find a solution that works better than BlackBerry,&quot; Lin said.
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Karoo boo boo Karoo, Hull's monopoly ADSL provider, has been hit by a major outage today that has forced much of the city's population offline.â¦
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Haven't we heard that before? A three-hour outage that left many BlackBerry users unable to send and receive email was the result of an upgrade gone wrong.â¦
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InfoWorld - AT&T's wireless data networks in the Southeast and Midwest U.S. are down, causing BlackBerry and iPhone users to be without data services.