After Rock-Bottom Rating, SBA Works to Boost Morale
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A new management team at the Small Business Administration is trying to turn the tide.
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Wal-Mart, the supposed most terrible retailer of all, is doing a very good thing.
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Even though U.S. cable companies have had success in winning customers with all-in-one packages of video, Internet and phone services, they still struggle with a reputation for poor customer service.
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Finding it tough to make a buck, some companies eye the exits.
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Sales were lower than expected, and the quality of earnings is in question.
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Boosting the bottom line isn't always about cutting costs or improving distribution channels. One company found success by building a better online community.
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HACKENSACK, N.J. -- They send a message of success. Attract clients. Even increase employee morale and productivity.
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Things aren't quite as bad for the footwear company as some investors thought.
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The health service should focus more on customer service to improve performance and staff morale, says a report.
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The marketing agency struggles with bad acquisitions and tough competitors.
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The retailer shows its turnaround may be working.
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Small-business optimism soured in   August, falling to its lowest in more than three years as   proprietors expect the U.S. economy to continue slowing, a   survey released on Tuesday showed.
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It appears to be avoiding dire predictions of a sharp rise in unemployment and a loss of business confidence.
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Under the leadership of Steven C. Preston, the Small Business Administration - the chief advocate for small business owners - is trying to revitalize itself.
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Managers should act promptly (and creatively) to keep the best people after a deal.
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Despite mounting concerns  about strike-induced ratings shortfalls in coming months, most  advertisers are sticking with their commitments.
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Reactive, bureaucratic, and authoritarian management harms employee morale and health, according to research by management-services firm.