Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Flawed

I purchased this camcorder shortly after it was released thinking the size and functions were perfect. Well after three years of limited use, the Eject Tape warning would pop up. And recently, when I put it on record, the screen stays black and the view finder stays black. Like many others here, I called customer service and was told to send the camcorder in so they can tell me how much it will cost to repair. When I asked if there was a flat cost for specific repairs, they said no. After seeing how much people were qouted, I dont think I'll take the chance of paying for shipping only to refuse to pay the high cost of repair.At that time, they tried to sell me the "upgrade" program. Just pay $200 for a ZR85 or $499 for a Optura 400 plus the exchange of my broken Elura 50. Sound appealing until you ask them if the cameras are new. No, they are refurbished. I liked the camera when it was new but after the problems I described, I suggest you stay away from their products.