Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Atrocious Customer Service by HeathCo !

My unit arrived with a broken filament in the bulb. So I thought no problem, a quick call and I'll get a new bulb - wrong. I contacted the manufacturer, HeathCo. Their customer service line said they were closed for the holidays, even though it was Jan 12, 2012. I then sent a message through their web support. I was sent an automated response that had nothing to do with my problem.So I had to call them and send two more emails before they finally sent me a bulb that arrived on Jan 28. But after all this, they sent the WRONG bulb. I gave them their model number for the unit and they still sent the WRONG bulb!So how many HeathCo employees does it take to send a light bulb? I wouldn't know, I'm still waiting for the right one!