Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Does not ship well from amazon.

I had to return this item 3 times before I finally gave up. So this is more of a review of the overall amazon experience on this item. Each and every time I received this, the ballast was broken. The problem is in the way this item is shipped. The bulb, which is very heavy is screwed into the ballast when shipping and has no other support. What that means is that there is a 3 inch space between the bulb and the shade so the normal jarring of shipping wear and tear breaks the ballast because of the lack of support. It was a very frustrating affair to say the least. Amazon handled the returns very well at no cost to me but it was still a hassle to pack and ship this 3 times. You may be better off finding a retail outlet for this item. I saw one at Alsip nursery here in Indiana but it was WAY more expensive that the amazon price. So buyer beware. If you order it, check the ballast real good!