Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very disappointing

I used earlier versions of QUICKEN for years. Putting in this version was a big mistake. Not only is it buggy (it has totally messed up previously reconciled entries), support is totally non-existant. Even trying to search the "knowledge base", on the support site, is a painful experience. The web site says not to expect an answer to reporting a problem. What type of support is that? I could do better manually than this version of the product.