Instruct: Classify Amazon reviews into positive or negative sentiment
Query: MOST HORRIFIC EXPERIENCE EVER!

Purchased this all-in-one BRAND NEW IN BOX through Amazon in June, 2004. Item once installed had perpetual scanner error due to various DEBRIS under scanner glass.Upon reporting this to Epson, they proceed to ship me a REFURB to replace a NEW PRODUCT. The REFURB did not come with a USB cable, also had DEBRIS under scanner glass, and the print head was OLD thus producing AWFUL print jobs.I have been a fan of the HP printer for over a decade, and tried another manufacturer at my partner's request. I will not pay two cents for an Epson printer, EVER.