Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NEVER RECEIVED ORDER

Ordered four bottles of Corticalm lotion and even though I have called and e-mailed I have never received the order. My credit card was charged and never credited. I was told it wsa shipped in early July and the post office lost it(??)I called and they said they would trace and call me which they DID NOT. I e mailed and still have not received a response. I would never do business with a company that ignores their customers.