Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never got the phones just the run around

Ordered 2 phones with 'pay as you go' service.No one was home to accept the package so it was sent back to the local FedEx office.Called FedEx to have the package re-routed since I work during the day. FedEx said a 'Re-route' could only be done by the shipper.Called Virgin Mobile customer service to have the package re-routed. I was rudely informed that it can't be done and was basically told if I didn't like it, I should just return the phones.I refused the delivery from FedEx and was told I would recieve a refund.Months have passed. I've called Virgin Mobile's customer service many times to discuss my refund. I've filed complaints with BBB and FCC.STILL no refund.