Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not happy

We tried to buy this item under my wife's account. She could not remember her password and the sell was rejected. So, I opened another account in my name and bought this item. The next day her bank account was debited for the total amount. We ended up getting two orders. I called and the lady assured me that all I had to do was refuse the first one and we would not be charged shipping charges. BUT WE WERE!As I told the lady, if anyone can go into an account without knowing the password and buy something, then there is a real problem somewhere. Unless this is cleared up, we will not be buying anything else.Blessings, BJ Hudson