Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Crashed CPU

I've used PC-cillin for a few years, and liked the product. When I upgraded to the 2006 internet security I followed all install instructions, and my computer gave me the BSOD. I uninstalled and reinstalled to the same effect. I've spent 4 months dealing with Trend-Micro's tech service (which isn't very good) trying to resolve the problem. The best advice they could give me was to uninstall all my internet browsers (firefox, netscape, IE) as these may conflict with their program - but what is the purpose of internet security if I can't get online???After waiting several weeks for tech services to analyze my memory dumps, I tried to email them back to check status, and had the message bounced back. Their tech email is no longer valid. The only way to try to fix the issue is to start over with their service.If you need antivirus, get the PandaSoft platinum - fewer install problems, better program, and their tech service isn't garbage