Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Wasn't clear

I was very disappointed. The product shipped quickly and I was very excited to use this for the return address on my wedding invitations... the bottom line came in crystal clear, but you couldn't read the top line at all. I tried using the plate in a different embosser, but same thing. Bottom line was perfect, couldn't read the top. I tried everything, different kinds of paper, having my fiancé use his strength to try, nothing worked. I called customer service to see if they could send me a new plate, and they told me it was the font I chose and no refunds because it was a customized piece... What? That doesn't make any sense because one line (in the font I chose) was excellent, and one line (same font!) was unreadable... Very disappointed. I ended up using a stamper...