Instruct: Classify Amazon reviews into positive or negative sentiment
Query: not fair

ok i bought this product a year ago and i had an unpleasant experience with them...first of all, when i was ordering this product, i already had set up a work out schedule and and a diet and supplement plan. i planned to start a day after i was supposed to receive my supplements. i got the package on time, but i got something TOTALLY DIFFERENT!!!i sent them an email immediately, telling them that they made a mistake. i was told that i will get my money back as soon as they get the product back. i also asked for a refund for the money that i will pay for shipping, but they said NO! so i had to pay some extra bucks to fix their mistake, and i bought the same product, but different brand from my local store. what was most important i had to make a new work out schedule and diet and supplement plan!i am aware of the quality of nutrabolics and i know they are no.1. but the service of the distributor was SO POOR!DONT BUY FROM THEM!