Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken

Yes, I received the holder in two pieces. It was broken, the holder from the base. Luckily my husband is a welder and was able to tact it back together. It is a nice product but the shipping department placed it in a envelope instead of a box, so it didn't have a chance to come in one piece. When you pay for shipping/handling you expect it to come in one piece. Please take another look at your shipping method.