Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Citizen Horrible Watch Warranty

I bought this watch for my husband to replace is old dive watch. The Eco-Drive is what caught my attention, if you have to change a battery in a dive watch it has to be sent out and resealed...for the cost, you may as well just throw it out.While my husband loved the watch; after less than a year when he went to change the time for Standard Daylight savings time; the stem and crown fell out. So, we sent the watch back to Citizen and even though they have a 5 year warranty refused to cover it under warranty. The repair cost was $60. What a rip off, my husband pushed back at Citizen but they basically told him they would not cover it. EVEN THOUGH THEIR WEB SITE says the warranty COVERS THE STEM. I read another review that had the same issue; shame on you Citizen!I will never buy another Citizen product, if they won't stand by their products any better than that .. I will spend my money on other brands.