Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hard to set-up - still haven't got it working.

We bought this item thinking it'd be easy to set-up but that was far from the truth. After installing the server software I have been unable to get the Sony box to connect to anything on my network. I have pulled my hair out looking at Windows Vista (our OSes on our PCs) networking, WLAN security (802.1x WEP) and more and have yet to find a solution. I tried Sony help for 45 minutes but they also failed to assist me so I have been redirected to another phone # that I have to call. Ugh!!!!