Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A triple headache, a double nightmare!

The product itself is OK, but the installation was a nightmare. We had to go out and buy parts since those enclosed were not adequate. The instructions were all wrong and the board could not be assembled or installed by following them. The item had to be returned once because the box was all beat up and there were parts missing The second time the box was also delivered in a very poor condition, but no parts missing. So we decided to keep it since this was a Christmas present for my grandson and this was already the middle of January. We did not expect the nightmare that followed. I wouldn't recommend buying this Backboard from this supplier to anybody.