Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not As Easy To Do As They Say

My daugther received The Real Chocolate Fountain as a gift for Christmas from Santa. I assembled the fountain toy with its easy-to-read instructions. We followed the directions, and when we turned it on, the machine seemed to function properly with the screw turning and the chocolate syrup moving around. However, the fountain itself never worked. I took everything apart and cleaned the washable parts and reassembled. Again the fountain part of the toy would not work. If we can't get this to work it will have to be returned to a store for a full refund.