Instruct: Classify the given Amazon review into its appropriate rating category
Query: Terrible customer service by seller

I liked the dress (when I finally got it). However, I did not like the seller. It was 2 weeks over due, couldnt tell me where it was, didn't respond half the time and it was like automatic messaging. TERRIBLE customer service from the seller. Amazing customer service by amazon. Nice dress. Don't expect it on time!