Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good Product - Poor Service

The only downside to this Blue Ray is that it comes with the Ultra Violet version of the video file. Regular video files that can be used through Itunes or another format on your computer is much better. Not all of us can always stream data.The service for this product was much less than I normal get through amazon. The movie was released on 8/18 and with items I have previously pre ordered they arrived on the release day. This time the movie did not ship until 8/21. I will not recieve it until 8/24. The Amazon instant video file can not be used on my Xbox because I refuse to pay extra for an Xbox live Gold subscription. I hope amazon can speed up delivery and clear up the extra fees through Xbox.