Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dried up with bugs and mold

My Child recieved this game for Christmas from the Cancer society (2011) .... upon opening the game she was horrified! not only was the clay (in its plastic wrappers) dried up but also infested with dead bugs-- winged of some kind......... and white mold. When I contacted the company the costomer service denied my request for a replacement game. And told me I was rude for asking for one.