Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Red Barn Mailbox

The customer service and shipping from this company were excellent!I guess I didn't believe the other reviews and thought I would get one of the "good" ones. I was so disappointed because you need a crobar and leather gloves to get the door open. The knob has very sharp points and the door is almost impossible to open. I was going to try to fix it but I don't think the door fits properly and the latch isn't fixable. I'm sorry I had to return it because I don't think the mailman could get it open.