Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great fan but customer service non-responsive

This is my second fan, so you know I like the product. However, my fan had two left side bases instead of right and left. I called the company and left two messages. No repsonse. I then sent an e mail. No response. Amazon did replace the entire unit at their cost, and sent a call tag to pick up the original fan. Soleus would get five stars aif they had any customer service. The fan is delightful and priced right.