Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dell Customer Service leaves a lot to be desired.

I've been reading the reviews about Dell Customer Service on Amazon and other shopping web sites. I was relieved to see that I was not the only one that has expeirenced the difficulties dealing with Dell. They continue to show a lack of organization and because of that I'm now sure they spend a lot of time apologizing to their customers. Tech support is a hit or miss depending who you talk to, if you can understand what they are saying.The real problem is the consumer continues to purchase Dell computers, therefore continuing to make Michael Dell richer. When customers take their business to other competitors and Dell's sales go down, then I believe they will improve their customer service and tech support.If anyone from Dell reads this review, you should be concerned that so many of your cutomers are experiencing similar problems with Dell. The day may come that you won't make money in spite of yourself.