Instruct: Classify the given Amazon review into its appropriate rating category
Query: Great Shelves, Don't Let the Packaging Scare You!

I ordered eight of these shelves, and they all arrived really beat up. The packaging was falling apart and plastic pieces were falling out all over the place. I was concerned that the shelves were broken and was ready to return them all....UNTIL I saw a disclaimer they had printed on the outside of every box - The packaging may arrive beat up, but rest assured all the parts are still there. Please open the box, and assemble the shelf, and if you're missing any pieces, we're happy to send you free replacements. I figured, they must know their packaging sucks. So per their disclaimer, I took a chance, and hauled them all to my unit and away I went - opening each box, carefully keeping every single cardboard and plastic wrap, for fear that I'd have to return something. As I went through each box, I realized that all the plastic pieces I was finding all broken up and all over the ground were just the "protectors" between each shelf and corners of the boxes. They had nothing to do with the actual shelf! By the end of the day, I had every single shelf assembled, every piece of hardware and all! I'm very happy with the shelves, would buy again! I'm giving them four stars instead of five, because the packaging is so bad. I'm glad they had their disclaimer on the outside of the box, without that, I would've immediately turned around and returned them!