Instruct: Classify Amazon reviews into positive or negative sentiment
Query: "Know Problem"

Microsoft Optical Desktop Elite for Bluetooth has what Microsoft's technical support group calls a "know problem". The problem is typing keys or moving the mouse will only intermittently bring a computer out of hibernation mode. And restoring system functionality with this Bluetooth keyboard and mouse requires either logging in over network using remote desktop client and rebooting, pressing reset button to reboot the system, or reattaching a USB keyboard and rebooting. After several weeks of emails and phone calls exchanges with someone named "Max" in Microsoft his recommendation was to leave the original USB keyboard attached to bring the system out of hibernation mode when experiencing this "know problem" BRILLIANT. We replaced this junk with a Logitech diNovo Edge Bluetooth.