Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good product, but very poor client support

I agree that Palm Pilot is a good product. It did help me have everything properly organized... while it lasted. I had a minor problem with it four months ago, and I have been completely unable to have it repaired. Client support numbers won't answer to phone or email requests. Technical support is just never available. I have not been able to use my palm pilot for over 4 months. The product might be good, but I do not think it is worth taking the risk of ending up using your old paper agenda.