Instruct: Classify Amazon reviews into positive or negative sentiment
Query: KitchenAid stand mixer

The mixer was not packed properly - there was no outside box and there was a large hole in the box it came in. A replacement was to have been sent, which I never received. I returned the mixer for a full credit refund. (I have been told to expect a full refund.) I have always had good luck with ordering books and music from Amazon, but I will never again order other types of products. The only thing that worked smoothly with this transaction was the receipt of the return sticker!