Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Aweful Customer Service

I am VERY DISSATISFIED with this company. I purchased a guitar, and when it arrived it was broken, and I contacted them and told them that I wanted to send it back and be refunded. They sent me an RMA number (a return code). When I sent them the guitar back, since they DO NOT refund the cost of shipping, I sent it back as it was sent to me, because having it repackaged was EXPENSIVE! It has been nearly 2 weeks since the package should have arrived, and I have heard ABSOLUTELY NOTHING from this company! My money has not been refunded, and also the guitar never came back to me, so I can only assume that the guitar is, in fact, in their care. I am outraged and would suggest that you do not buy ANY product from this company, because the quality is cheap, and their customer care and service is even worse.