Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor customer service

Love the magazine but the customer service is not to my liking. Rightat this moment the "contact customer service" feature is not workingonline. I cannot send them an email.They have made a mistake with my bill and I want to talk to someone. There is no number available to talk to a real person.I did contact customer service earlier and gotback what seemed to be some pre-programmed answer that did not helpme and that I was not able to forward a response to. They also havean automatic renew feature that you have to be careful about. I wasable to cancel this feature with no problem.Love the magazine. Poorrating because of customer service(it's just a magazine!). I can goto the library. I have 2 subscriptions and I will not renew.