Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality

I bought this item just before Christmas. The first time I used it to mix cookie dough the beater wires bent. I contacted Kitchen Aid via live chat on their web site and they said I should have used the dough hooks. On their web site it says that the beaters easily mix cookie dough. The speed selection is a waste too. For what this mixer is capable of doing, they should have just had a High, Medium and Low setting. The 9 speed function is just a marketing ploy. Not only are the beaters low quality but also are out of stock for 30-60 days. I can't even beat eggs with it now. I don't know if I will waste the $15.00 for new beaters. I would not recommend this item to anyone. I have previously bought several Kitchen Aid appliances including a stand mixer.02/14/13 update. Bed Bath & Beyond replaced the entire mixer. I use the mixer but not for anything heavier then cake batter.