Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Here's to the Heroes by the Ten Tenors

When I received my DVD it would not play. My DVD player is new and I haven't any difficulties playing other DVD's. This one shows a message: "Unable to play". I sent several messages to MovieMars but they never respond. I am elderly and have SocialSecurity fixed income. This was to be my Christmas present and now the money is lost. I am just sick about this. I could have purchased a used one for around $[...], but I spent the $[...] so I would have a brand new one. This should not have any stars. Each time I email them, I wait and wait for an answer just to give them a chance but nobody helps me. Do not trust this company. I ordered this from Amazon.com