Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Failure H98

Product failed shortly after buying. Get about 10 seconds of power then H98 appears in screen and most of the buttons stopped working.INCREDIBLY difficult to get money back. No replacement/exchange available. Customer service is designed to only function (maybe) for the most persistant. Most people, like me, give up.Ended up throwing it away.Won't buy Panasonic again. Not because of a faulty product but rather lack of customer support. Companies need to realize that customers pay the bills and they need to be taken care of.