Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Better pray yours works out of the box

Mine failed within 3 weeks--the software just hung. The manual is useless and the web faqs almost as much. No e-mail support, just web-based. After getting an RMA number, I mailed the unit back. Now (3 weeks later) they are asking for a $25 "diagnostic fee" before they'll look at the unit, along with a note not to reply to the e-mail. Instead they give you a hyperlink back to their Customer Support web page, where you need to fill out an e-mail form and plug your RMA number in. (I'm assuming that the request for a "diagnostic fee" is a mistake. If not, I'll be talking to the District Attorney's Consumer [..] division).The amount of hassle I've gone through over this *far* outweighs the benefits it has over the iPod (which, when it works, really are there). This may be a technically superior product, but Apple Support is easy. Creative's is as shabby as I've ever been subject to.Never again.