Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived broken, failed after 2 uses!

I had both problems reported by previous users. There's a little metal latch that comes loose, then breaks the black plastic near the handle. That ARRIVED broken, but once I pulled the loose piece off, it shut and seemed to work just fine.... twice....third time I got it out to use it, it heated up, made one set of waffles, then it won't get hot again. I took it apart (because I loved it that much!) and can see where a capacitor was bad on the circuit board.They have ZERO customer service if you wanted to attempt a repair yourself by ordering another circuit board.Cute idea, piss-poor quality and zero customer service. I won't buy from them again.