Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Unreliable Equipment - Worse Customer Service!

We got this for Christmas and purchased a 1 year subscription. We've watched maybe 10 movies through it and it quit working. NO help from Clearplay and only a 90 day warranty! I paid for a year and wasted my money!!! Our friend had a similar problem with the same machine; they bought a new model... it died too. They only had a 30 day warranty.What kind of crap company only gives a 30 (or 90) day warranty and refuses to even help customers who paid for a year subscription.I give it 2 stars because when it worked it was great. DO NOT BY THIS UNIT!!!