Instruct: Classify Amazon reviews into positive or negative sentiment
Query: New machine arrived broken and not covered by factory warranty

I received this machine as a gift. It was new in a factory-sealed box. The first time I tried it, water leaked from the seams on the side of the machine by the water tank. It was completely unusable. I attempted to have it serviced under the factory warranty. It took about 5 phone calls to the Delonghi customer service call center, and about 1.5 hours on the phone, before I was informed that they would not cover the machine under factory warranty because, even though it was brand new, it was not purchased from an authorized retailer.Caveat emptor.