Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Pinnacle does not support this product

Pinnacle withdrew this product from the marketplace fairly quickly. Their "support" desk no longer offers support. In fact, they suggest doing a Google search and then they apologize for the "inconvenience." I've had this happen with 2 Pinnacle products now. There will NOT be a 3rd time. There are better products and better companies out there to do business with.