Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Video doesn't work!!

My baby is due on early June and at the beginning of May, as I was finishing the nursery, I decided to test all the products, only to find out that the video on the monitor is not working, there's no image at all. I went over the "problem solving" on the manual, but it didn't work. I'm very disappointed and frustrated, as the product is ranked as number 76 in the best seller section of the baby department at Amazon, but mine won't work.I sent e-mails to Summer Infant, try to call the 0800 (more than 30 minutes waiting), but I couldn't find/talk to nobody.A company that sells baby products should understand the importance of the products that surrounds the arrival of a baby...[ASIN:B0007OD8SU Summer Infant Day and Night Handheld Color Video Monitor with 1.8" Screen - Silver]