Instruct: Classify Amazon reviews into positive or negative sentiment
Query: never got items

I ordered this item back in Sept. and never received it. When I did email the company , it took them over 2 weeks to respond to my email. They apoligized that it took so long b/c they had misplaced my email on their desk and just found it while they were cleaning up. They are looking into the matter b/c they looked at the tracking order and it just seemed to dissapear during shipping. But I still have no cartridges or a refund. I will not order from this company again. I was very displeased when they told me that they had lost my email. OOPS! So not professional. At this point I do not even want the cartridges, I just want a refund.