Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cannot View in HD and comes up choppy

Our review has nothing to do with the show itself, but the difficulty we have had in viewing it through Amazon. We purchased Season 1 of Homeland and have had great difficulty viewing it. It takes extremely long to load and we are unable to view it in HD, which we paid more for. It's also very choppy and some nights it won't load at all. Our internet is working fine, as we are able to stream other services, such as Hulu and Netflix through our BlueRay without any issues. It is very frustrating and we cannot find another way to contact Amazon so we are hoping someone will see our review and can help resolve this issue.