Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad product, no customer service

The Emerson Large Display Caller id product was defective. The number display showed only "parts" of the numbers, and the actual display was cut off at the left and unreadable. The vendor via email seemed fine and Maxi-aids agreed to processing a return but I had to provide my own return labelling and postage. I actually didn't know before this that Amazon doesn't cooridnate returns with outside vendors listed on the site, and as a result of my experience on this purchase, will never buy anything that lists a vendor as the purchase agent. It was a complete rip off. I've never had a problem with "Amazon" backed purchases, but with this product via this vendor, no refund was ever processed. I lost not only the product cost and shipping, but also return shipping to send the defective item back. Costly. Awful. Don't buy this product. Also, this vendor is not recommended.