Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Jury is still out. Will fix rating pending outcome.

I want to reserve a rating until this matter is resolved. I ordered an item from PC universe, through Amazon. I received the wrong item, and I had to return it by printing out a label and finding a UPS drop off location. I have never received the original item. I have contacted PC Universe about this, and I am awaiting a response. As it stands, this could be two coincidental things: wrong item sent, failure to send correct item, but I am still put out by having to drive somewhere to send it and having to print it out the label myself, which is a hassle if you don't have a functioning printer.Customer service was helpful otherwise.A better solution, and quite frankly is the response I was expecting, was to send the original item expidited with a return envelope for the incorrect item. How hard would that be?