Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I had to add it here.

I too am an abused customer for this particular technical monstrosity! I have had it since November 2006. To which we have had it black out the entire screen, lose sound and record movies/shows that you could not playback. In the entirety of this nightmare Directv has stated it is acceptable since you can reset the system and it will work after 1-3 tries. I then noticed they charge on top of the 9.99 HD Service an additional 5.99 for DVR Service and 4.99 Lease, so what was the 300.00 for? When I turned to them with defective product and hidden fees. They kindly declined to do anything and stated all sales are final. So to all of you who are victims of DTV and their HD DVR Abomination, I say keep fighting, report them to the BBB, tell your local media and don't let them tell a consumer what's ok for them to spend their money on!!!