Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Best West Books

I am greatly disappointed in this order. I wanted a softcover book (size 9 1/4 x 6) and ordered what I assumed was one listed at $14.98(the same price I saw on a friend's copy). I was sent a small paperback(size 6 1/2x4 1/4) rather than what I ordered. This copy had a label on the back over the original price of $7.98. A sticker on the front was for $4.49. I ordered a softcover book and was sent a paperback book at the softcover price.I know that it is "Let the buyer beware" but I feel that I was defiiately taken advantage of. To sell a $4.49 book for $14.98 is reallylow.I sent an email to them through Amazon, but got no response, which leads me to the assumption that it was not a mistake on the part of Best West Books.Obviously, I will never buy from them again and urge any potential customers to go elsewhre.The rating should be minus stars!