Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor product poor customer service

Purchaces a kendle for xmas - kindle will not hold charge for 8 hours. contacted amazon was told to buy higher priced cover - 10 days later kindle still will not hold charge for 8 hours. Amazon wanted to charge for second Kindle - Now I'm stuck with poor product - then I learn this morning two other people I know here in Omaha also pruchased a kindle they two have the same problem that their kindle will not hold charge and amazon has will fix problem. This is just absolut crap that we have a company ripping people with this poor product.