Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective Product and POOR Customer Support

I do not recommend buying a Euro-Pro/Shark vacuum. I purchased my vacuum early in the year, and it constantly shuts off after vacuuming for after no longer than 10 minutes. (I've checked thoroughly for clogs and am not a heavy vaccumer.)The 800# for customer support is always busy. Busy for MONTHS! It took me months to get through only to find out that they want me to send it away for repair, COMPLETELY at my shipping and handling expense and wait 8 weeks for a repair. My vacuum is still under warranty, but it doesn't seem to matter.This is unacceptable customer service in this day and age. This was my first time buying a Euro Pro vacuum, and it will be my last.STAY AWAY!!