Instruct: Classify Amazon reviews into positive or negative sentiment
Query: not as described

I like the lantern itself. It's bright enough and the battery makes it heavy enough to be very stable.But it does not come with the 12v cigarette lighter plug adapter,(part #501000320) which is clearly listed in the 'products features'I send an email to Amazon stating the problem and requested the adapter.Amazon responded by FedExing me a new lantern which I got the next day.(I order many things from Amazon even if they are higher just because of this service.)The new lantern...same missing item.I sent an email to Ron's Hardware, who distributes these lanterns. They totally ignored me not even offering me the courtesy of an excuse.The bottom line is, it's a great lantern if you don't think you need the 12v adapter. I expected it and considered it a necessary part of the purchase.