Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed

I needed to return this item for an upgrade. I was disappointed with the return policy. The return was sent to an expired credit card - which I've asked to have removed from my account - fallen on deaf ears, so to speak. Those expired credit cards are still attached to my account.thus, I am not sure I received the refund for my returns and trying to find a person to talk with about this is very difficult.dul