Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Yes, no, maybe

I received the Doc Johnson Lucid Dream 14 and right out of the package it would not work. I tried several sets of batteries with no success. Ripped off again ! With no hope for even a reply I contacted the company just to complain. SURPRISE, SURPRISE! The same day I received a reply that they regreted my experience and a replacement was already shipped and the faulty item need not be returned! Give them 4 stars for quality control and 5+ for customer service. Integrity or what? Great company to deal with.