Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Looks nice but didn't last

I purchased this as a baby shower gift for my daughter and after only 1 year of normal use it has fallen apart. She contacted the manufacturer and they were of no help to her. At the least they should have offered a discount on a new one. For the amount of money that this cost I would think they would have better customer service, and their products should hold up better than this one did. I am very disappointed in this product.