Instruct: Classify Amazon reviews into positive or negative sentiment
Query: no replacement parts or customer support

I purchased this item today at Lowe's. Works great, love it - HOWEVER, you can not find replacement parts if something brakes NO PLACE to get extra 'pocket towels' and you definately need more than one towel. DO NOT PURCHASE - I returned the item today - one towel cleans 1-2 rooms. Yes, you can wash it and reuse it, but you need extra towels to finish the job!!! If something breaks you WILL NOT get replacement parts. I went to the Shark website - model #S3325 - NO PRODUCT FOUND!If anyone knows where to get replacement pocket towels PLEASE LET ME KNOW!!!