Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Received damaged

I received the 2 pack of cartridges damaged. The tiny beads inside the cartridge were loose rolling around in the package. I have emailed the company twice advising them of the damaged package and requesting a return. I have not received a response to date. II ordered this product online as they weren't sold at target or bed, bath. Luckily I found the cartridges at a walmart so no need to purchase them online.