Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Still waiting...

I ordered Dr. Sears e-book a ton of years ago and have followed the exercise recommendations...they are great. I was excited to see this whole system launched and ordered it from the pace express website not realizing it was offered through Amazon. I am still waiting for them to ship it. My first email inquiry went un-answered and my second email got a response from customer service saying they were still waiting for product from the manufacturer but would mark my inquiry and order urgent. Who cares!? If you don't have product something should go up on the site saying there has been a delay. Instead it still says your order will be processed in two or three business days and you should get it in 10 business days. What a crock! This might be a great product but how would I know?