Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Confussing

When i first got this item i was totally lost. at first its so difficult to understand the play, pause on/off button is all one the way u navigate things is using this wheels thing the doesnt really turn. the volume goes up to 40, but 40 isnt all that loud considering... i dont even know why it has a key hold button i just dont understand... When i download music the program ALWAYS freezes (im also using xp.) Today i was deleting some files and it freezed so i did my regular thing of un plugging the usb stick and then all my songs went missing! but the room those songs took up is still taken so i tryed to download more songs and it wont let me! Dont buy this product because u will have no luck with it!