Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great phone poor software

I've used this phone for a few years now. It's solidly built and is a nice phone to use. The drawbacks as many have pointed out are that the system for storing names and number is not the most elegant or easy. Frankly I'm surprised they haven't updated it. I do have issue with the speaker phone software and conference call. There seems to be a bug in th esoftware that adjusts the volume too low with out any rational reason. This is particularly a problem when you're on two line conference call. The parties on either end sometimes have trouble hearing each ohter and then sound voume kicks in, then it fades. It's possible this bug has been solved since I bought my phone but I haven't heard about it. Otherwise it's the nicest desk phone I've used. I hope they keep the basic design when they update the phone.