Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Poor Customer Service

FedEx never delivered the Bug Shield so I went back to AutoParts Way to let them know. They said they would credit the purchase when FedEx got back to them crediting them for their loss. FedEx credited them but then never sent a new Bug Sheild nor have they credited my Amex account to date. I started an inquiry with Amex but that has not been resolved yet. However, Amex credited my account while the inquiry is being processed. Auto Parts Way did everything via email with this. My biggest complaint with them is they would not ship a replacement even though they got credited for their loss. Not sure I would do business with them again.