Instruct: Classify the given Amazon review into its appropriate rating category
Query: At times, leaves hair feeling soft, accentuates curls; but can also cause hair to tangle and feel crusty.

I’m really on the fence about this product. I’ve used it on both myself and my children and we’ve had varying results when compared to each other, and compared to different times we’ve used it. I am half black so my hair is pretty dry and kinky. I found that, post shower, it went in smoothly, spread out evenly, and combed through thoroughly. Sometimes, as my hair would dry, the product would harden (similar to gel), giving my hair a rough tecture, but not causing knots to form. My children are all a quarter black and so their hair is a bit different but still has the same degree of dryness that most African Americans experience. The first few times I used this product on my 4 year old, it was amazing. Whether it was post shower, or in conjunction with a water spritz to dampen her hair, it left her curls bouncing and soft to the touch. Then, I’ve had other experiences where this product had turned into a gel-like substance upon drying, creating clumps, and matting her hair up more than it had been before. These experiences have been extremely distressing for her and doing her hair becomes a tear-filled nightmare. I’ve tried to vary the amounts I’ve used to see if that makes a difference but I’ve had varying experiences regardless. Overall, this product is very hit and miss for me and I’m a bit disappointed at the effect that it has at times. When it works, it’s amazing and our hair looks and feels wonderful. When it doesn’t work, it’s awful trying to get the tangles out and sometimes even requires a rewash to get out.