Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very disappointed.

I received this product without any information on who to contact if anything was wrong. The pot was completely cracked & it appears as if 2 of the trees are close to dying. The plant is currently dormant for the winter, so who knows what will happen in the spring, however I know the pot won't be fixed! I'm disappointed with the lack of customer service & the product for the price I paid.