Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hard Drive Mechanic is a Rip Off

Awful is actually too nice. The product did not open or work ever. Customer and Tech service took a minimum of 5 days to respond. There is no phone number to call. I asked for my guaranteed refund in June. This is the last week of Sept. and I still have no refund. I have gotten the run around since June and very poor and slow replies to any refund questions. Numerous claims that they cannot find my records after I have sent them copies several times. Dont wast your time or money.