Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Rather disappointing

I bought this item instead of a competitors less expensive model due to the reports I read concerning the matching of the coloring. Also, the manufacturer claims that their wiring is superior and stays connected. I had the power lead pull out during the initial install, another came loose 6 months later and the rear window defroster still isn't wired since three of the four wires were off in the packaging when received. I emailed the manufacturer who said they had no diagram and were unable to assist me in getting them on the correct pins. I would have been better off paying less for the competition and taking a chance on the coloring and texture matching.