Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Viking USB Memory Stick Reader: Avoid AT ALL COSTS

I concur with the other two reviewers, but I am a bit less restrained. This product is probably the worst piece of electronics I have ever purchased. It is impossible to install on a relatively new Dell desktop running WIN98. Customer service seems to be staffed by automata. My first query, sent to their website, received no answer after a week. My second one provoked questions on their part, and then a series of emails telling me that I had sent my response incorrectly--without suggesting the correct way to do it.Finally, they got back to me again asking questions on when my BIOS was last replaced. That's not the sort of trivia I carry in my head. And why should they ask it in the first place? I have never had to answer this kind of question for any other supposed plug-and-ply device.I am returning the device.One star is far too many.