Instruct: Classify the given Amazon review into its appropriate rating category
Query: I received a LEMON.

I got a lemon this time. After couple of hours of fishing the Assassin, it made a grinding noise and the handle was hard to turn. I contacted the customer service to request a return/exchange and they reply back with some suggestions to do like oiling the reel and also checking the drag etc.... I sent a reply back, saying I've checked everything they've suggested but the reel is still same condition. I haven't heard any reply back about my return yet. I gave two stars because the potential is there. The first Assassin I ordered before, had no issues. Don't know what happen this time.