Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No support

This product was shipped without proper packaging. They used the original product box to send this heavy system. The box was very beaten up when it arrived. And judging from the noise that it makes when I move it, there were loose parts inside. Not safe for a unit that handles power. I called Panamax to let them know about the packaging issue and was told that purchases from Amazon are not under warranty. I called the Amazon seller for a refund, they calim that it was a manufactuering defect that happens from time to time. When has the poor packaging and loose part become manufactuering defect?I have to pay for the shipping both way to get the refund. An awful experience.