Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NOT PLEASED

The item we purchased was not the item we received. The picture showed a three ring binder with a world map design, they sent a generic green binder. They were willing to exchange it, but we had to pay the postage to send it back. Now we are stuck with a product we are not happy with. As you can tell, we were not pleased with the outcome.