Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Repair & Customer Service

My wife purchased the Monte Carlo model. After a couple of years of use, it stopped working and needed repairs. First, we had an extremely difficult time determining where to send the machine for repair. Finally, in December 2001, we sent it to Saeco. We received it back from Saeco April 3, 2002---still broken and unrepaired, despite having paid for repairs!! During the interim, we called the company several times and could never get consistent answers. We will never purchase another Saeco. BEWARE SHOULD YOUR SAECO EVERY NEED REPAIRS!