Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointing Quality

I bought this phone for my home office. It is so hard to find a cordless phone with caller ID and a speakerphone without having to buy one with an answering machine also. So, I was glad to find this one. I am sorry to say that it has not been satisfactory. The speakerphone works fine, but when I use the handset, it sounds "tinny" and the voices are muffled, even after changing channels. The people I am talking to say I sound garbled and they can hardly hear me, which is the same probem I have talking to others. I have also tried it with a headset, with no success. I called Coby and was told to mail it back with $6.00 and they will repair or replace it, so I will try that.