Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Okay product, Bad customer support

I've had to call Dish from time to time. Every time I call it takes at least 20 minutes from start to finish. I was told today that a 13 minute hold time is good. After asking if there is a direct line to a human being because 13 minutes out of my workday was too much I was told "I'm surprised you didn't have to wait longer".