Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor customer service and a less than reliable device

I am one month out of my year warranty and last night my kindle froze. Nothing woud work despite my attempts to reset and reboot. When I contacted amazon for help they basically said that this kindle is out of warranty so despite the fact that the product seems to be defective I woud need to pay a $65.00 fee plus shipping and handling. A brand new kindle costs $79.00...According to the man that helped me this is a common problem and they have not yet resolved it. I understand that a warranty is a warranty I just expected more from this product as well as from this company. I loved my kindle so much but I am concerned that this a common problem and I don't want to make the same mistake twice. Does anyone have any advice or has anyone had better luck with reading devices from other companies?