Instruct: Classify Amazon reviews into positive or negative sentiment
Query: WORST ELECTRONIC EXPERIENCE EVER

After 13 Live Chats with Lexmark customer support they decided that my product must be defective. They then shipped me a new printer which they later determined was also defective. When I contacted them asking for support with my THIRD printer, they decided that this one was also defective. I refused to have them send me another printer. They would not refund my money. HORRIBLE!!