Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Conveniently "Lost" My Order

I ordered mine back in July anticipating a cell phone change. Mine didn't work either. XP seems to want to view it as a drive and doesn't allow their software to detect it.Emailed them asking if they had updated downloads:"Please also send us your order no. so that we can assist you better."I sent them the order number and date:"Thank you for your email. However, your order no. does not match our records."I tried free driver downloads from three competing products and nothing worked. I'm sure if you could stop XP from detecting it as a drive, their poorly written software might work. I tried many different sequences of uninstalling it in Hardware Manager, running the software, rebooting and reinstalling the device with no success.I believe this device was made for a very specific application/situation and should not have been sold en masse to the public.