Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible

After two orders I never got the right item. I was sent a blueray and wanted a regular DVD - I had to return it twice and was told they would not send it a 3rd time even though the error was Amazon's. Proceeded to say they were probably out of stock but they should have told me that up front before putting me through the hassle of having to make two returns. Then it took forever to get my money back. It was a nightmare of a transaction. I went on line to Barnes & Noble and received my DVD in a few days