Instruct: Classify Amazon reviews into positive or negative sentiment
Query: TERRIBLE product, and bad service

I bought this MP3 player for my wife a year ago. Within the first month she was having problems with it freezing. The customer service person said to take the battery out and restart it(which required a glasses repair kit for a screwdriver that small). This became a monthly routine until recently when it would stop playing out of one headphone (tried multiple headphones) and it never worked. Since the 1 year warranty is up Sandisk has offered NO help. I would NOT recomend this product the system freezes, sound quality is Average (when working), and it is a pain to use the multiple software programs to load the different files onto it (MP3, .jpg, mass files, etc.).