Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer beware.....iRiver support is terrible

Overall, I was pleased with the product until it just stopped working. The fine folks at iRiver have informed me that since I don't have my original receipt (it was a gift) and any valid proof of purchase they couldn't help me even though it was still under warranty. To add insult to injury, when I complained they were not standing behind their product, they informed me that they would stand behind their product and service the product past the warranty date "IF" I had proof of purchase. They claimed legal compliance prevents them from helping me. It's amazing they can bend the warranty rule but not the proof of purchase rule. My proof is I have the player in the original packaging. Buyer beware....