Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Inane Customer Support

For the money there are many better printers than this one. Epsons are by far superior, but never mind quality. Let's talk about support. If you're a Mac user or ever intend to even consider it, don't bother with Lexmark. After buying a new iMac, I've been back and forth with Lexmark support in an endless exchange of my inquiries and their form letters. They would never admit that the printer wasn't going to work with my new iMac. They just sent me on fruitless quest after quest: Downloading drivers from different browsers, stopping installation mid stream, crazy stuff. All for nothing. What a bunch of fools. Never again Lexmark. Fool me twice, shame on me.