Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Tube cracks Villaware turns to Scrooge

I purchased this product 2 years ago, during the first years Xmas cookie production the tube cracked. Villaware DOES NOT HAVE PARTS. Since I was under 1 year warranty they replaced the product. HOWEVER!! during the second year using this machine - you quessed it - the tube cracked. Villaware told me they would not replace the machine and I could not get a replacement tube. Xmas cookie baking while hard work should be FUN!! Villaware took the fun out of this baker's cookie making!