Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Want marginal customer support? Buy any Roxio product!

I purchased the Easy CD & DVD Creator 6 Platinum Edition in November 2004, after Microsoft's SP2 for Windows XP made my Basic 5 version unusable. I've been exchanging emails with Roxio Technical Support ever since. I can burn a data CD only to a CDR (for some reason ECDC 6 does not recognize my CDRWs). I cannot copy a CD using the Disc Copier function. For some reason the ECDC 6 recognizes my burner only through the Creator Classic function.What is wrong with companies these days? They grab the money and run. Never mind whether the customer gets the functionality they are paying for.I'll be looking into Nero or Sonic, which I've heard positive comments from live users.Amazon.com, on the other hand, is one customer-oriented company!