Instruct: Classify Amazon reviews into positive or negative sentiment
Query: no support

I purchased Videowave 5 and am unable to burn mpeg files to CDs. I get a message "Couldn't burn to optical disk". No other help. MGI has not replied to repeated emails over a 3 week period and their online registration fails to respond with a registration number. Other users have reported similar problems. Save your money and buy a product that has support.