Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible phone

I purchased this phone for my 90 year old mother. This phone is terrible! The ring was very low in volume and the volume control button didn't increase the volume at all. The volume for the headset was terrible and the volume control didn't work for that either. The call quality was awful. I sent this phone right back! Also, Amazon gets this phone through ANTonline and they have a terrible reputation as well. I only hope I am able to get my money back from them. Of course with a 15% restocking fee. Don't purchase this phone!