Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I pod Nano third generation.... not yet used!!!

I wrote to the company three differant times because the ipod Nano came without a power cord. I wanted to return it and get another one. I got absolutely NO response. I contacted Amazon and they saw my emails and told me to wait and they would take it from there. I have heard nothing since my call to Amazon almost a week ago. I will never buy from Amazon again unless this is cleared up in our favor. It is very confusing the process to return an item. My son got this item for his birthday, May 16 and has yet been able to use it.