Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Motor - POOR design

I bought this blender in 2001, thinking "Kitchenaid can't go wrong" well I was wrong. We use this blender EVERY day, the motor is still fine, the top part is fine, but now the pamela - the part that actually drives the top blades to blend is SHOT. It is made of rubber, rubber on steel need I say more? After contacting Kitchenaid direct, I have to pay $18 to have it shipped back to them, then they will let me know how much it is to fix it, then I have to pay shipping back to me. A one year warranty is fine, but rubber on steel???? I was so disappointed, all of my counter top appliances are Kitchenaid & I love them but this is such a disappointing poor design that I will surely check out my future purchases more! Sorry Amazon, I plan on buying future appliances like this offline.