Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Wrong Item Pictured

The product that was sent to me was the Playskool "My First Elmo," which has the wide open mouth and textured soft fur. While the product is cute, it is NOT what was pictured above and NOT what I wanted. I am working on returning the item to the seller as I really wanted the My First Pal Elmo, which is pictured above with a closed mouth, and which you could find in stores a couple of years ago.