Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never received the product

I have a nephew who is a crazy Yu-Gi-Oh player and I'm sure this product would have been exactly what I was looking for to give him for Christmas. The problem is...Amazon screwed up the order and I never got it!!To be fair, Amazon customer service did issue me a refund. The problem was I couldn't order it from anywhere else since it was too close to Christmas.The one star is because I was left scrambling to get a replacement present. I shopped online because that's exactly what I did NOT want to do.This is also the first time I have ever had problems with Amazon.Com deliveries.