Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Anything but quick

I don't have anything to compare this too, but I'm into hour 4 and still not one video has been transferred. Extremely disappointed. I've had to download mutliple patches, and I think that the equipment may be defective. I've spent hours pooring over the "support" web page. I'm hesitant to use up my ONE free support phone call. I will be charged for any subsequent calls.