Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Amazon's order process FAILS!

Amazon's order sequence for this product--if you are an existing ATT customer--is worthless. ATT will not allow existing customers to "upgrade" their equiptment even if they extend their contract. Amazon asks if you are an existing customer early in the order process. They then allow you to choose Family Talk options for the plan that corresponds to any new equiptment you order. Nowhere on the main Amazon order screens are you advised that as an existing ATT customer you will be given a new account with new phone numbers and not allowed to port your existing numbers. In short, Amazon allows a transaction that ATT will not honor--and which will take you 3-8 phone conversations to clear up before you must return the equiptment and start over.