Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DVD door did not open at all

I ordered one about 2 weeks back. Price was very attractive got it 108 - 20 (rebate) = 88 from amazon.Opened the player from the box and connected it. The DVD door would not open at all. The finish and material quality is also very poor. Returned it for a full refund from Amazon.Generally Toshiba is good but this is my second bad experience with Toshiba product. First being a defective brand new laptop. My friends have problems with their 27 " Toshiba TVs too. Toshiba once even replaced the TV for free of charge....But I think they are not focussing on quality these days.