Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Shipping fiasco

I want to preface this by saying the gummies themselves are great and if that's what you're looking for I would go with the Haribo brand any day. The issue I have is with the shipping. I placed the order over 9 days ago and it still has not even left their facility (THERE ISN'T EVEN A SHIPPING LABEL PRINTED FOR IT YET) add that to the fact that these are only about 5 cents cheaper per pack than buying in the store (factor in shipping and you're paying more). Their response has been total silence (no reply to e-mails at all) I used to live by amazon but now i really think i will need to rethink my vendor of choice.