Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Problems....Problems...Problems

I bought this software to copy my mini DVDS. After installing I got error message after error message.....it kept needing to update the directory. The software did start working at this point. It copies the DVDs just fine but I cannot burn a new DVD. I have the same problem as a few people have already mentioned before. It does not recognize my DVD burner...NEC. I attemtped to contact their support and also learned its not supported (although I just bought it). I called NEC and my DVD burner is working and the driver is up to date so the problem is the software. I would stay clear.