Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lots of pastel sticks broken in pieces, not happy!

I found this set at the local art store with the price $94.00 something, so when I found this on Amazon with 54.99 I was really happy to buy it. However, the order arrived today and I'm totally disappointed, well not because of the quality of the pastel but the condition they are in. Lots of them were broken in pieces, yeah I mean pieces, not broken just in haft or three. I just wondered that is it because of the packaging or u just get what u pay for? Pastel is soft and easy to break, and for this set they come in a cardboard box, not the metal tin one, so I just don't understand why amazon.com don't put it into a box with some protections around instead of just wrapping a piece of cardboard around them then ship for a long way. Totally disappointed with this. I really thought that I would never go wrong with amazon inc. Now I DO.