Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Could not get it to set up

I spent over two hours with tech support in India and still could never get this range extender to setup properly. We tried on two PCs, one with Vista and one with Windows 7, and on my new MacBook Pro. In the end they said I needed to phone the manufacturer of my router (Linksys) and get them to change the channel of the router to channel 11. I said that after wasting two hours with no results, I preferred not to call anyone else and asked for an RMA. After the person I was dealing with checked with a supervisor, he said, "no." They can issue an RMA only after finishing troubleshooting and troubleshooting would not be finished until i called Linkysys to get them to change the channel number. I found this hard to believe but that is exactly what they said on 21 July 2010 at 3:45 p.m. Eastern Daylight Time. I obviously will never go near a Hawking product aain.