Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nice Bag, Nice Rip, Poor customer service!

I really like this well designed bag, its large enough to carry notebooks, books and plenty of office related stuff while out and about. Unfortunately, I really DISLIKE the tear in the fabric that has developed on the side, adjacent to the shoulder strap. Not unlike another customer who has reviewed it, I also have sent a couple of emails to Bucket Boss Brand for information on repair or replacement and have yet to hear a word. So, although a great bag in design and function, I suspect that the material quality and workmanship is sub par and would advise consumers to find an alternate product. Surprisingly, I really do not mind the fact that the bag has developed a defect, of all the Bucket Boss products I have purchased over the years this is the first one that has let me down. What really torques my jaw is that Bucket Boss Brand no longer seems to care about their loyal customers or product quality.