Instruct: Classify Amazon reviews into positive or negative sentiment
Query: second time around

This is my second unit since I really liked the first. The first, about 2 years old is still going great, but the one I recently purchased has experienced a problem with indicating the temperature. My first call to the manufacturer resulted in a quick response and a new probe. However, that did not solve the problem. After numerous calls and messages, I was told to return the base unit at my expense (grant you this device surely cannot cost the time their customer service has devoted to this, to say nothing of mine)so they could examine it. After 3 weeks, still no response from the manufacturer. Great service, heh?