Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good set of features, unreliable, horrible RMA service.

First of all, I used to be a Netgear fan. WGR614, just like MR814 has the exact set of features I ever needed. Unfortunately, the product died (now it would not even power up - even though I've got a surge protector) a month after I've got it. Shipped it to the RMA center overnight, and haven't got back for three weeks. Keep calling them every other day, and every time they say that the product was on backorder, but they will ship it overnight today. Needless to say, they don't keep their word.Lesson learned.