Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Installation failed - no customer service

I had a problem installing this product. I tried three times over a two hour period and intallation failed each time. So, I went to the Norton web site to get some help...no 800 number!! The FAQs and knowledge base offered no help or solution either. I guess I can understand making people pay for regular support, however, no help for a new client trying to install their product??? If a company doesn't properly support their product they don't deserve your business. Pass on anything Norton.