Instruct: Classify the given Amazon review into its appropriate rating category
Query: Beautiful bowls, but difficult to get them without damage.

I am giving these bowls two stars only because they are pretty dog bowls. The issue with these bowls is the difficulty in getting a set that isn't damaged. I have now received two sets of bowls. As you can see in one of my pictures, you will be lucky to get a set of bowls that are not damaged since both sets I received were packed in a large box with a single layer of thin bubble wrap around each bowl and very little else. All that empty space you see in the box was room for the bowls to move around, hit each other and chip. The first set I received had a defect in the glaze that was very sharp and could have easily cut our dogs tongue when licking the bowl. Since the bowls are bought as a set, you have to return the full set in order to get a refund. Our second set arrived packed the same way (so it wasn't a one time packing mistake). The second set had a very large chip as is seen in the second picture. So, I guess the only way to get two bowls that are not damaged is to again request a replacement set, wait to send back the set you are replacing, hope the new set arrives with at least one undamaged bowl, keep the one bowl from each set that isn't chipped and send back as a set the two bowls that arrived with chips OR Amazon could invest in providing training for their packers.