Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Incorrect hardware. Box torn up.

According to the application guide, this product was supposed to fit my vehicle. According to the instructions it is supposed to bolt right on, using existing nuts on the vehicle frame. None of the bolts that came with the hitch fit these nuts on the vehicle frame. (There are no existing bolts in the frame) Needless to say I am dissappointed with this. I tried the web sight listed in the instructions for technical support, but the web sight is useless, just a list of search results. So I called the customer service number and can't get to a live person, just recordings.Also, the box was torn open in several places, but everything seemed to be in it.So far not at all pleased with this purchase. Hopefully I will eventually get a hold of customer service, and they can send me the correct bolts.