Instruct: Classify Amazon reviews into positive or negative sentiment
Query: To My Child: We May No Longer Live in the Same House, but You're Always in My Heart

I NEVER received the book. The expected delivery date was April 15. I sent an e-mail on April 20 indicating that I did not receive the product. I was sent an e-mail response indicating that the book was sent on March 26. I don't know if the book was lost in route to me or if for some reason there was a mix-up and it was never sent. Nevertheless, I have re-ordered the book again from a different provider on April 23 and have received an email confirmation that the book will be available to ship by April 27. A refund was credited to my account but as mentioned in my email, my concern was NOT a refund, rather my concern was receiving the book to give to my daughter.