Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Final product was just ok. Process was horrendous.

Product arrived with the etching not complete. Several attempts were made to contact seller by phone with messages left as well as by e-mail. No reply was received. I finally was able to get seller on the phone about a week and a half before Christmas. I was promised he would ship a replacement out right away and not wait for my return to get there since I could not ship the return for a few days from the time we spoke. He obviously did not do that, since item was not received until January 3 in the same box we returned the defective one in! When Christmas had come and gone, I left him 2 more messages over a week asking about the status of the delivery. No response was received. When the item was finally received, the etching was still not complete. One cat is still missing, and there is not as much detail and the image is not as clear as in the photo. Would not recommend this to anyone.