Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never received

I've seen three different Wired issues come and go at the bookstore, and I haven't received a single issue at home. Since Amazon doesn't handle customer service, they bounced me back and forth between them: Conde Naste didn't receive the order, Amazon doesn't have a record of it (except in my order history) and in general the fulfillment process on this purchase has been lacking.