Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Beware - Support Sucks

Unless you think you can troubleshoot and support this machine yourself think twice before buying this product. Not sure if is a good machine, I never got to find out. I purchased and TC3000 and my nightmare began. It was delivered in 3- 70lb boxes...after several hours of assembly it wouldn't work. I called the tech support number in their ridiculous assembly manual (the salesperson said they would help you with any questions you might have anytime). Long story short, I had that 200 lb, $2000.00 paperweight in my living room for a week. Total tally came to 18 phone calls, 4.5 hours on hold, 2 emails and 5 messages left before I ever got to talk to someone. Customer service and tech support are non-existent. Bowflex/Nautilus is happy to take your money but obviously can't be bothered to take your calls or stand behind their product. I'll never do business with them again.