Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Bad Tech Support

I bought this card when it first came out, and I was very happy with it. After a year of use, it started having problems other people have already described. Dots being drawn on the screen, locking up, things like that. When I put in another card everything was working fine.While trying to find PNY's tech support I noticed that they don't even post a phone number on their website. That's a hint right there. Anyway I finally got to a live person and was able to get it exchanged. Well the replacement wasn't a GeForce4 Ti 4600 but a FX5600, which is much slower than the Ti4600. I am still trying to get this resovled.Bottom line, don't buy from PNY. If they won't even post a Tech Support phone number on the website, something is probably wrong.