Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Squeaky shoes

The Softwalk Women's San Mateo Mule arrived quickly. However the shoes squeaked quite loudly. Upon contacting the manufacturer, I was told the squeak could be easily removed by a shoe repair shop. Unfortunately, the shoe repair shop disagreed. As the company did not have another in my size at the reduced price, I was forced to return the shoes at my own expense. I am not happy about having to pay shipping for a defective product and will not order from this company again.