Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Breaks software then forces to pay for new license

As mentioned by another reviewer, Norton Security 2003 was broken by their LiveUpdate patch last week if you were running Windows XP.I have been corresponding with their tech support for the last week trying to get it fixed. They finally told me I had to uninstall and reinstall following their specific instructions. I uninstall and now cannot reinstall because I'd originally downloaded the install file and do not have a copy of it. They will not give me the install file even though I am subscribed for the year and they are the ones who broke the software in the first place.Symantec breaks their software then tries to force customers to buy new licenses in order to fix it. Do not trust them or believe what their tech support personel tells you.