Instruct: Classify Amazon reviews into positive or negative sentiment
Query: broke in the first month

Worked good for the first week, then the formatter went bad and we were instructed to take it to the local authorized repair shop. Three weeks later we're still waiting for the part. HP customer support is non existent. After three weeks agreed to accept a refurbished replacement but wanted a 1 year warranty, if the refurbished is just as good shouldn't they stand behind it as well? HP said no go and wanted me to pay to ship the refurbished printer. So if you want a printer that doesn't work and like to spend hours on the phone with tech and customer support, buy this printer.