Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived inoperable

Unit arrived and pump didn't operate. Unit was packed in an outer box barely larger than the unit's box, with a few of those air things thrown in so it's no surprise that the unit didn't work. And then Amazon forced me to pay $6 postage to return the separate tamper which I purchased but now no longer need since I'm returning the espresso machine. Thanks, that's what I get for spending typically $2,000 a year as a faithful Amazon customer. Suggest that people not order delicate Italian machinery mail order from Amazon but rather why not try that bed and bath retailer so that at least you can return a defective unit to their local store.