Instruct: Classify Amazon reviews into positive or negative sentiment
Query: product defective; poor customer service

I am very frustrated with the customer service I've been shown. I initially contacted Fagor in March 2010 regarding a problem with my pressure cooker which I had been using for 1 month. I was told that they would replace the handle. More than 3 months later I have nothing. No fixed handle, therefore no pressure cooker. At least someone could have had the courtesy to contact me and let me know that I would not be receiving anything. Instead, when I emailed to inquire as to when the handle would arrive, I was told "next week". It's very hard to believe that Fagor is unable to get a replacement handle. I could have ordered one off the website myself, but I trusted that the company would remedy the situation., as they promised Now I'm stuck because I spent quite a bit of money on a pressure cooker that I thought was high quality, and I've been left with a regular sauce pan for months. How long must this go on?