Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Wallet, but EXTREMELY SLOW TO SHIP

Love the wallet. However, don't believe KOYONO when they say that the item ships within 1-2 business days. Mine took 9 or 10 days just to ship! About one week after I placed the order, I received an email from the company president saying that due to record demand, they were behind schedule in fulfilling orders. He thanked me for bearing with his company through "these difficult times" (HA! The letter also blatantly plugged several other KOYONO products.) The company president also asked me to email him directly if I had any concerns about my order. When I did enquire about the estimated shipping date, I received no response. KOYONO could have at least made an attempt to salvage some customer satisfaction by upgrading the shipping on delayed orders.