Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Looks Nice, but had problems, and is pricey

I love the exterior look of the poduct, but the product has not worked correctly from Day one, (The display has black dots all over it, my son said they were dead pixels? We also could not get the image to focus properly.) and forget about going through the Sony service, they direct you to a service center in your area, and when I went there the wait was over an hour just to drop off the product for repair, my son is the computer guru in the family, and he told me that the Sony Flat Panel Monitors are not quite as flat as evryone elses. Needless to say after going to the Sony service center 3 times now and not having enough time to wait to drop it off we took the monitor back wheere we bought it, not from Amazon.com. I purchased another brand for alot less and it has worked flawlessly right out of the box.