Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Best Buy Warranty Program SUX

We purchased a 32 inch Phillips tv back in 03. In Jan. of 07 our tv just quit. We had no picture, no sound, etc.... We called Best Buy and started the process to getting it fixed or replaced. I am writing this in March of 07 and we are finally picking up our replacement tv today. This was crazy not having a tv for 56 days. The customer service sucked and they always had an excuse of why they wouldn't just replace the tv. We have been going round and round with these people and I do not think I would advise anyone to go through Best Buy warranty program!