Instruct: Classify the given Amazon review into its appropriate rating category
Query: Unit came in damage, box was scraped up on ...

Unit came in damage, box was scraped up on all sides, Unit outside grill bent and crack, bottom outside casing was dented in to the point you could not remove the front cover , also radiator fin damage bottom outside casing where bent in. Box was destroyed did not notice damage on unit till unit was out of box, there is no way to reuse this box , unit is 100 some pounds. do not order any large items from amazon, they expect you to rebox and ship back and then you have to reorder the product. DO NOT ORDER ANY LARGE ITEMS FROM AMAZON, YOUR ON YOUR OWN AND YOU HAVE REORDER AND PAY AGAIN.