Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible shipping experience!

Yes, the books are fabulous. No question about that. But the plastic case is a total nightmare. My first set arrived and the case was smashed to bits. I sent it back, with a comment that it had been packaged badly, and a request for a replacement. Though I was very pleased with the quickness with which my replacement set arrived, I was disgusted to see that it was packaged in exactly the same way, and it was smashed again in exactly the same way. So disappointing.