Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Farouk CHI 1 Inch Ceramic Flat Hairstyling Iron

Just bought this Iron after hearing rave reviews from users/over internet. This was a gift for my daughter for Christmas. She unwrapped it last week and hooked up. To her utter disappointment, the iron refused to work. Resetting didn't help either and now we have to find ways of returning the product. Not at all a satisfactory start !