Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor technical support

I purchased a BEFSR41 in December 2000. To date I have yet been able to talk with a rep at linksys technical service. If I do succeed at getting through voice mail an operator takes my name and number and tells me that a tech person will return my call. To date, nobody has ever returned my calls. The unit works but locks up every 30 minutes when used with internet tunneling s/w. Uploaded 1.37 and problem still exists. Not a good experience.