Instruct: Classify the given Amazon review into its appropriate rating category
Query: Broken when received

The only reason I’m giving few stars is because I never got to use it. It came on time but was packed poorly, I opened the unpadded envelop it was sent in, the box looked fine but the inhaler was broken into a million pieces. Customer service was awesome, I received a refund with no return because it was unsafe to ship broken glass. However they did recommend a place I could buy one locally, so I will try that. I’m sure it’s a good product with good reviews.