Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never Received

I ordered this item back in June and waited patiently for the subscription to begin but I began to question its validity finally in August so I contacted Hearst magazines to see what the delay could be. When I finally heard back from Hearst, I was told that my name and order were NOT in their database!! Ridiculous since I ordered from Amazon and all my info was available through Amazon at any time.Have now placed a CANCEL order on the item but after two weeks, it is 'stillprocessing'---very disappointing service.