Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A piece of defective junk

I paid plenty for this phone and expected it to work. However, the keypad never worked properly. Numbers which I dialed were not received by the phone, or numbers which I did not dial were received instead. Within 10 months, the phone's reception was not working consistently, crackling and making it impossible to use. I tried replacing the battery, which I had to order by mail.... No dice, the problem remains. I called the maker, TT Systems, and they told me that since it was out of warranty, tough luck. I'll never buy another "IBM" phone again, and IBM should be more careful about their licensed products. Buyer beware!