Instruct: Classify Amazon reviews into positive or negative sentiment
Query: lack of support

I installed the product on XP machine. Every boot I get dialog boxes about my new found hardware - printer. Tried remove / reinstall, same.Several requests for support to Data Becker have went unanswered. They do not care. They are selling (what is to me) a defective product and they do not care. They have my money and they will not support my product purchase. They do not care.You must never purchase Data Becker products. You must never allow your family or friends to purchase Data Becker products.