Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor product and even worse service

I ordered 2 pedometers. One works fine, but the second one does not recognize the actual number of steps taken. As my husband and I wore the pedometers on a walk, the bad one recorded 1/10 the expected number of steps. When I called Omron to complain, I expected a replacement. Instead, she wanted me to mail it to their service department so they could evaulate it. $8.00 shipping each way. When I explained that would cost more than the pedometer, she suggested replacing the battery even though the serial number of the pedometer showed it to be only 6 months old. Tough luck!