Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Tax software sinks to a new low

Intuit has failed to make the necessary repairs in its Turbo Tax software for the 2003 tax year. This years version will not load into many computers due to major glitches. Tech support is even worse than previous years. There is no way to access tech support by phone and the online vesion is only available 9-5 on weekdays. They obviously don't want to deal with their software problems. Turbo Tax had a good reputation which has been ruined by Intuit and their lack of support. Sorry all you loyal users but it is time to drop out of this failing products support base. Intuit refuses to deal with its continuing string of problems and is only milking the product until it will collapse.