Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible product and poor customer service!!

I was given this camcorder as a Christmas present when I gave birth to twin girls. I recorded on it and found it would not finalize and repeatedly received a disk error message. I tried again and got the same message. Now I have two unviewable disks with precious family memories on them. When I called customer support I got a woman who barely spoke English who went through several steps with me and then told me to only purchase Memorex RW disks. There should be a warning with the camera. Nowhere in the owners manual is a specific brand name disk mentioned. I did use a Sony disk once and it did finalize but am at a loss as to what to do with others. I am very unhappy with this product.