Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor quality, bad custom service

I bought this on August 29, 2009. I found the exterior non-stick layer on the bottom of the cooking pot started to peel off after I used for three times. I also saw stains on the bottom of the outer body (peeled non-stick layer). So I took the pictures and email them to the custom service. However, I was requested to send the pot back at my own cost, and I also should be responsible for the return shipping. I think the pictures I took were clear enough for the replacement, especially considering the problem came out within less than one month of purchasing. Their strategy is to wear out your patience and then take advantage of it. So disgusting!