Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Service Stinks

I am writing this review while I am on hold for SMC technical support. So far I have been on hold for 45 minutes. This product was supposed to be easy to set up. Wrong. I have tried everything to get this thing to work. The WAN link cannot obtain an IP address from my service provider (Comcast). By the way, still on hold.