Instruct: Classify Amazon reviews into positive or negative sentiment
Query: alert: does NOT come with cover!!!!!!

This review is aimed at Amazon, not the actual pillow. I bought this pillow last pregnancy and it saved my life. So great. But it failed to arrive with a cover. I let it slide. But, I had to buy a new pillow with this 2nd pregnancy because the first pillow was now kind of dirty. Lo and behold, years later the product is still faulty: did not come with a cover! (the Amazon listing clearly says it does.) I went thru a bunch of rigamarole with Amazon customer service and got sent another one: again, NO COVER!! After much fighting with customer service AGAIN, they still had no answer. Amazon should be ashamed of this kind of scam.