Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Received package damaged

I received the package, but it was damaged. The two books come in a box set, and they were packed in such a way so that they moved around in the box during the trip, and the box broke on both the top and bottom. I didn't return it because Christmas was in a few days and I had to give the gift. It was disappointing though, that the company packaging it didn't put in any paper or packing materials to prevent this.