Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DVD was damaged

The first DVD I ordered took about three weeks to arrive. Amazon kindly sent me a replacement. The first one then arrived the day after the replacement and was totally damaged so I kept the second one which I would have returned in thanks for their sending me a second one at no cost.Half of the movie on the DVD was unwatchable. I have not watched the second DVD and can only hope that it is okay.