Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP CUSTOMER SERVICE IS A DISASTER

If one day you have a problem with an HP product, you can throw it away. I bought a HP 360 LX handheld PC two years ago. It is the old version of the new Jornada. The stylus system went crazy, and I sent it to HP to repair. Well, they want to charge me more than the price of a new one! I have tried to complain to HP. It was a waste of time. They could not care less about customers. I am now about to buy another Palmtop (not HP, of course). I have talked to many electronic stores, and they all say that HP palmtops are not reliable, and break down easily. They also say that HP is very arrogant and never helps its customers. NEVER BUY AN HP PRODUCT!