Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Slight problem

...my 90-year old aunt who received this as a GIFT from me, got confused when she saw the billing slip enclosed and sent in ANOTHER payment.I called the Goodwill people, explained my aunt's confusion and asked them to return her check or not cash it.I just spoke to my aunt in California, and they wrote her a note thanking her for her "donation."I am disappointed that in a way they got two payments for the book, rather than responding to my phone request. Yes, I did speak to someone on the staff (rather than leave a message).Shipping was fast; book was excellent! Double payment was definitely NOt their fault...but they should have contacted one of us, since I informed them of the double payment.