Instruct: Classify Amazon reviews into positive or negative sentiment
Query: This product is junk, avoid at all cost.

Unfortunatly I never got to use these post hole diggers. They arrived broken. I immediatly contacted Amazon who sent me out a new pair the next day,very happy with that. As a matter of fact that is only part of this transaction I am happy with. The second pair was actually damaged worse than the first one. Amazon refunded my money, minus the shipping charge which I think is complete BS. I had nothing to do with the item being defective so I fail to see how anyone at Amazon can be OK with keeping the $20 I spent on overnight shipping. BTW I had to contact Amazon before they actually sent my partial refund. An all around HORRIBLE experiance. I have been shopping with Amazon for years and have always been very pleased with their services. I really hope that this is an isolated incident.