Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Customer Service

I gave it one star, because when it works it it a great setup for me to send pics to the grandparents. Unfortunately, when something goes wrong you will not get help. The complete lack of customer service for the smallest problem to the device not working at all simply does not exist. I have had my device not work for months without any help from customer service. You have been warned. It is unfortunate as the concept is a great one. The product is pretty good. I have purchased three and will tell anyone I know not to buy one.