Instruct: Classify Amazon reviews into positive or negative sentiment
Query: bad product

I bought this for myself with some of our wedding money about 5 years ago. I've been suffering with it over the years... not sure why. It works okay. The smell is really bad, every time. Also, it's crazy loud. I think I called the company about getting a replacement but they could care less. I was looking at Breville blenders... I bet they're better!