Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Completely Broken Phone

This product has failed completely. Each of the two lines began to deteriorate within weeks and now the phone set is unusable. We had the phone compnay in to check every connection and phone, and it is the phones. I still have to connect with Panasonic about repair or replacement, and I might like to keep them if salvagable. But, caveat emptor.