Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Just plain BAD

I purchased this exact model. Never again. I had problems from the beginning. It worked ok for a while, then started making noises. Eventually, it stopped working altogether. Total drive failure. Techsupport is impossible. Dead links for tech or customer service. Waiting on the phone for 40 minutes only to be disconnected. I finally got an RMA to retrun the product. I paid $30 for fedex shipment, only to recieve the product, unfixed a week and a half later. No explanation. No reply. No paperwork. And still no satisfaction or reply from the company. Stay away.. stay very far away