Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Call the BBB

I'm sorry, but when I buy a product, I expect it to work. ACT does not. The email button, when pressed, reads something to the effect of: "cannot open b/c database is in use of locked by user." After wasting hours of business time on their online "knowledge base," and re-installing the BRAND NEW software, I finally called tech support where Mr. Aldridge told me that I need to pay for tech support. I asked him why SAGE doesn't stand by the product they sell and deliver a working product, and he said that they do-I just need to pay them more money so the product works.I'll never buy another product from them ever again and my advice to you would be to look for some other software if you're thinking of buying ACT.I should bill them for my time.