Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Late arrival with no explanation

Book and DVD's were fine but delivery was not. I ordered the items 2 weeks before Christmas and did not get it until December 28th. Estimated date on website said December 24th. Amazon even advertised on the home screen that "orders placed today delivered on or before December 24th".If I could have at least gotten an email notification that the items would be late, then I could cancel or buy another little gift to give in place of the late items. No information at all, just late items. My bad...I was hoping for the best and did not prepare for the worse. Now I wish I would have cancelled. Most orders from Amazon have been great...just don't take them for their word when they promise orders by December 24th. Go to the store and get something else, bring it home and wrap it up so it will be ready to give.... just in case Amazon can't live up to their "Delivered by December 24th" statement.