Instruct: Classify Amazon reviews into positive or negative sentiment
Query: DIFFICULT TO OPERATE

I STILL DO NOT KNOW HOW THIS PRODUCT WORKS. I CALLED NETGEAR FOR TECH HELP. I GOT A MAN WHO I COULD NOT UNDERSTAND. THIS HAPPENED FOUR TIMES AND I GAVE UP.I DEO NOT KNOW WHETHER I NEED A G BASE OR NOT. SUPPORT IS VERY POOR.ROBERT CHERINIF I CAN'T GET AN ANSWER I WILL RETURN THE PRODUCT.