Instruct: Classify Amazon reviews into positive or negative sentiment
Query: unacceptable technical support

Even though my new computer exceeded the minimum requirements the program would not install and after three days when i finally got it installed it would not run. during this process the technical support folks took the following positions:1. had me uncheck some box in windows. When this did not solve the problem they hung up. All support calls are long distance.2.I did not have the latest firmware from the mfr of the cd rom .However the program installed on my three year old laptop.3. Would not return calls.4. emailed me saying that my video card was not a current version.not true.5. The mfr of my new computer said they have major problems with Siera products such as majestic chess .6, program never ran,