Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Zumo 550 Review

Zumo works great, however, the item was incorrectly packaged. They had two car mounts, instead of 1 car mount and 1 motorcycle mount.The people at Zumo were extremely NOT helpful. Their customer service is terrible. They would not replace the mount, without going through a dog and pony show that was ridicules.I needed the motorcycle mount for a weekend trip, and they said it would take weeks to get a replacement to me, if they could at all. I have never experienced such poor customer service. Was quicker just to buy a new mount.This was no fault of Amazon, as they do not do the packaging. Amazon is great, and will shop with them again. I doubt I buy any more Garmin products though - as they will not offer the basic support thats required from a company of this caliber.