Instruct: Classify Amazon reviews into positive or negative sentiment
Query: not wht it used to be and the Warranty is a sham

i bought this Splendid cooker 2 years back from Macy's. it stopped making steam after i used it max 3 times a year ago. Even though Fagor says that their warranty is 10 years it is such a SHAM! they don't cover anything and for them to replace the handle or the valve even if it is their defect you have to send it to the customer service department at your own shipping cost (mind you that would be high because you are shipping the hole lid). why wont i pay $15 dollars and get a new valve myself. their customer service is so rude and barely helps you. i called at least 20 times in the past 2 months in their NJ number and no one called me back. i am so disappointment in the company and will NEVER NEVER buy a fagor product again