Instruct: Classify Amazon reviews into positive or negative sentiment
Query: pretty earrings, poor accounting

The earrings are lovely, understated with a hint of sparkle. Easy to wear every day and elegant enough for the most formal functions. I have no problem with the product and would have given five stars - however I was over-billed for the item. I ordered the earrings at $325 for which they were offered on Katarina's website. When they arrived I found I'd been billed $365. Probably just sloppy accounting, but the company has not responded to my emails and furthermore as I live outside the USA, getting a refund is unlikely to be easy. I adore the earrings and have had good service in the past, but this time I feel ripped off by the company.