Instruct: Classify the given Amazon review into its appropriate rating category
Query: Lip around the heel is too soft and unstructured.

I like a mule because it is hard for me to reach down to tie shoes. So something I can just slide my foot into is ideal. I always get Easy Spirit mules because I know the exact size, and I know it will always fit even though I am buying them online without trying them on. These, however, surprised me. The little piece that wraps around the heel is very soft and lies down under my heel when I slide them on. Therefore, I still end up having to wrangle my shoes on. I don’t know if the shoes are being made more cheaply or what now. I liked when they had a more rigid lip around the heel. For my next pair of shoes, I will go to a real store and look at them face to face so that I can buy shoes that I really want. Otherwise, these shoes would have gotten 5 stars.