Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Irresponsible packaging verification

I've read other reviews where the 36" chain was not in the package, which clearly states in BIG BLACK Letters on the box: "Included 36" inch Chain" unfortunately I am one of those reviewers minus a chain, camping trip in two days.... Very disappointing! PRIME membership is useless if you can't get what was ordered. PRIME Irresponsibility!