Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP..Provides NO customer service

The scanner arrived with a broken cd~rom..oh well stuff happens. I went to HP's web site and spent a half an hour trying to navigate through that mess and all I ended up with is a 1-900 # I had to pay for to have send me a new cd......3 weeks later and I am still waiting. Never again will I buy a HP product.