Instruct: Classify the given Amazon review into its appropriate rating category
Query: Love this look but a screw came out now it is unusable.

This is a great looking and great feeling band. I use to use a leather band but that got a little discussing after a short time. The only issue is that a screw came out of one of the sides. Picture attached. It is now unusable. :( I will have to buy something else which I hate because this one really was the best I have had in years.