Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nice but software doesn't work

The USB Temperature and Humidity Data Logger looks like a nice product. The software installed easily. Windows only software crashed when data logger was plugged in. Upgraded the software from the website and was able to configure the probe. Let probe monitor for a week and plugged it in to download the data and the software crashed again. I'm unable to use the probe at all due to the fact that the software crashes when trying to download the data to my computer. This happens on all my computers. I opened a service request via the website and received a voicemail response once. It's hard to believe that they ruined what looks like an excellent product by writing terrible software to manage it. Don't buy this product line - their software is garbage.