Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Damaged goods delivered

UPS delivered a badly damaged box that contained the two chairs I ordered through Amazon. The box was not packed properly and the UPS delivery person had trouble carrying the unbalanced packing box. The box was not only damaged but also the two strapped boxes it contained were also floating around in the larger box. I opened one of the strapped boxes to find a product that was cracked and badly damaged. I could do nothing but return the product which is a tremendous pain. I returned both chairs for a refund.