Instruct: Classify Amazon reviews into positive or negative sentiment
Query: So disappointed

We were so excited to start "juicing". After reviewing many of the positive responses about the Juice Extractor we ordered and were excited that it arrrived last night. My husband put together today, bought lots and lots of fresh organic veggies and fruits to begin our new life this evening. He waited for me to get home to "juice". Turned on and...NOTHING. IT does not work. I called the 800 number and was told there hours are 8-4:30, it was 5. Since this can only be ordered on line I'm not hopeful of a quick fix.