Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 5 Stars for Device, -1 for Palm Support

As a person who was more comfortable with a paper calendar than a digital one, I LOVE this device. It is easy to use, the battery life is great and the size is small enough to not be a burden, while big enough to read the display.That said, I have found the support from Palm to be lacking. Aside from the live chat support who, while they couldn't solve the issue I had with syncing (more to come), were very helpful. Phone support, on the other hand, was rude and one service person intentionally disconnected me.If you have Windows Vista or intend to sync to Outlook 2007, plan on purchasing third-party software. Why a third party can figure out how to do what Palm can't is beyond me. But the software and updates provided by Palm aren't sufficient to allow users to sync with their Outlook calendars.Love the device, but I don't know that I will go with Palm again.