Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible New Formula

After using this product for years, B&B recently changed formula along with packaging. Why ruin a good thing? The new formula is gooey and frizzes my curls! It does not define the curls, which the other product did. Garnier makes a $4 drugstore product that is exactly like this. Be warned that if you have thick curls and/or coarse hair, this is NOT the product for you. It does not "calm" and is definitely no longer a "creme", so the packaging is misleading. The texture is more like a gel and as opposed to coming out of the bottle like a creme, oozes into your hand and feels slimy in your hands on and on your hair. It is not a pleasant experience and I am really disappointed that they ruined it!