Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great turntable, but doesn't work

I was thrilled to get this for Christmas and finally be able to enjoy all my old vinyl again, but after a month I still can't figure out the software and calls to Gemsound's tech support have not been helpful. I have managed to get harsh static (after some effort) but no music at all. It's a great idea but it simply does not work.