Instruct: Classify Amazon reviews into positive or negative sentiment
Query: door was not designed well and is prone to crack

I bought this at the local sams club. I used it for a year but noticed a crack develop on the door flap. Eventually the crack gave way and the gear attached to the the door broke apart and got lost in the trash.Now I have trash can that cannot open by itself and my guests have to figure out how to and where to open the trash lid. I called the manufacturer for a replacement door and they came back saying that they never sold their product through Sams club. That was kind of rude as the website for Sams club show the product being sold via their online store and available for delivery only.I will not buy this product due to lack of customer service.US