Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Damaged dvd

After reading the trilogy, I was anxious to pre-order the dvd. I finally received the movie, early in fact, and couldn't wait to play it. Right in the middle, it stopped. I couldn't get it to move forward or backward. At one point it jumped to about 3/4 of the way through. I was so disappointed!I used the return print-out & sent it back. I was pleased with how amazon.com dealt with the whole transaction of immediately returning my payment, with no shipping cost.