Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Problematic Tracking

Although I loved the movie, I returned my original purchase once, and even the second DVD replacement still didn't play correctly. My DVD player can play my recent Hellboy release, but not Wall-E. No fine-tuning is available for the tracking, and that's what I believe the problem is, or I could try to fix it myself. As it is, I am having difficulty returning the item a second time. I loved the movie - and would recommend it to anyond - but watching it hesitate and pixelate for the duration of the movie was a big bummer.Sign Me,Disappointed Customer (Tracking Related Problem)