Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NOT as Pleased as the editors...

I have owned my SnapScan 1212u for almost a year and I am, as of this moment, searching for a different brand. The help available is nil. The scanner has big problems interfacing with the SCSI drivers...and I cannot even begin to explain why I have waited this long to replace it. But to give you an idea...every time I want to make a scan...I have to unplug the machine, replug in, and then hurry back and hit the scan button so that the software can detect the scanner while the scanner is 'gearing up' for it's run. This is not an occasional problem....it is every single time I use it. Sadly I thought this was normal until I was more informed. It does not install well. And adding it to newer machines is hell on earth. If I could...I would rate this -5 stars. Good luck to all...but I am unhappy with AGFA. Thanks!