Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Big disappointment !

Have an Australian format ( PAL ) set before deciding to buy a Region 1 set from Amazon especially when the item was described as one that comes with closed captions. When the first purchase arrived without closed captions, this was advised to Amazon who graciously set a replacement set which is exactly the same as the first one.DOES ANYONE AT AMAZON CHECK/VERIFY simililar complaints before repeating the mistake.Like I said, I want a set that comes with closed captions.This is my favourite series of this genre even without the closed captions.