Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hugely Frustrating Waste of Time and Money

I would like to echo the sentiments of many of the previous reviewers.Having happily used NIS2002 and Systemworks2002 for a year, my subscription was expiring, and I decided to "upgrade" (HA!) to NIS2003.The problems started as soon as I installed the software - it did not work on my system (p4 1.7) at all. Then I discovered that to even speak to a support techician would cost almost $30.I repeat - even though I bought a product which did not work AT ALL, I could not get tech support without paying almost $30.Next, I tried to uninstall the program, but it would not allow me to (it told me I had anti-virus running, which I did not). I finally had to search around on the confusing support website to find a program which would uninstall the software.Now, I am returning the product for a refund and switching to one of Symantec's competitors. It is a real shame because I thought the 2002 versions of internet security and antivirus were great products.