Instruct: Classify the given Amazon review into its appropriate rating category
Query: Delivered Faulty Product

The product looks as advertised but was delivered with the rubber coating already broken on the bowl. I’d expect Platinum Pets to not ship faulty products. I also would expect Platinum Pets to remedy this situation by sending me replacement rubber loops for the bowls, but that may be wishful thinking. Overall the product is as advertised, but I’m disappointed at unboxing a product that had to have had these issues before boxing even took place.