Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lousy Handspring (PalmOne) service

My Treo failed twice and each time I had to pay $25 to get a replacment shipped and an additional $20 to speak with a technical service representative. Thus, an additional $70 due to a defetive product (and the second unit was different from the first)!Beware - use another manufacturer.