Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worked only Once

We bought this DVD player for a car trip, and it worked great the first trip back in March. We've always been very careful with it, and have kept it in a very nice case. When we got it out to take on the 2nd trip, I didn't even try it, but once we got going, it didn't work. The disc won't spin at all. I was on hold with customer support for 45 minutes, but they are finally sending out a new comparable replacement model. Hopefully that one will work at least one more time than this one did.