Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Service (again)

The product is fine - although I had to refuse to accept delivery on the first order because it was sent to the billing rather than the shipping address. (Although Amazon sent a confirmation email showing the correct shipping address.) The company (Etronics) said they couldn't help me, it was Amazon's problem, etc. etc.A very frustrating and disappointing experience. I am waiting to see what the billing problems will be...