Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worked great until it died - Black & Decker Customer Service terrible!

I loved this iron until it died after owning it for a little over a year. I bought this iron because Consumer Reports rated it #1. It was a great iron while it worked. (I iron about once a week - sometimes twice a month.) I've had irons last for years and I usually get rid of them because they lack the bells and whistles not because they fail to work. Black & Decker Customer Service acted like I was the only one whoever had a problem with one of their products and told me to go buy another iron because it was over a year old. I'm sorry, but I think with light use, an iron should last more than a year. Forget Black & Decker. I'm trying Rowenta or Bosch.