Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Fagile

Instead of renting a rug doctor, my friend offered to let me use her cleaner, what a mistake. When using the tools, the brush got hot an melted. I needed a new brush and arm + belt, which cost $. (this thing has only been used twice!!!) I called Bissell and they said I did everything right and that if it happened again take it to a service center. After getting that fixed, I tried to open the top of one of the little tools and the cheap plastic also broke, another $. I can't believe this product hasn't been recalled. A very poor product. I should have rented a rug doctor for only $ and I would be ahead $. It cleans good, but it is of poor quailty. I would not suggest this product to anyone. I can't wait to get it back to my friend after the next part arrives.