Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great except it won't stay closed.

This is a great bag if it stays closed. I've had the latches pop open (w/ the locks still attached) on two trips! Luckily my clubs were OK but I lost one of my (almost new) shoes. The plastic flexes just enough for the latches to come loose. Customer service wasn't very helpful in resolving the problem either.