Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Software is a joke...

I could not get the software to download no matter what I did. I tried to download it from the site but it kept coming up with an error. I also wrote the tech support an email 3 days ago for help and have not heard back at all. Then I try and call but the day before Christmas Eve they're already closed! I would honestly use more colorful language if I could. I wanted to give it to my mother but now I don't know what to do. The day before Christmas Eve I have to go out and buy another one!