Instruct: Classify Amazon reviews into positive or negative sentiment
Query: One of the worst - look good, but not durable

I have 5 Samsonite suitcases, and most of them are good.However, I used this suitcase 2 times and the cushion rubber fell off. I went to Samsonite repair center in Atlanta. They refused to fix the problem and basically said if the product looks fine out of the box, you're on your own.I did not know Samsonite 10 years warranty does not mean a thing.