Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never got to use vacuum

I ordered this vacuum from totalvac and on the page there it is advertised to come with the mini turbine head, bare floor tool, extra filter, and 10 yr warranty. It doesn't come with any and they are impossible to deal with or get ahold of. The first one was broken and missing parts and we sent it back and spoke to the lady in returns and told her the problem, so we received the 2nd one and once again missing everything. We will be sending this back for a refund and buy one from somewhere else. Be careful what you buy from this company, they have false advertisement.