Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worthless. Can't imagine why there are good reviews here...

This machine did not work. At all. I phoned the Hoover customer service line (NOT toll-free) to ask why the squeegie and the scrubbers did not move at all into any position when the switches were adjusted for wet or dry cleaning. I was on hold for 30 minutes- literally!! Then someone finally picked up only to just hang up and disconnect the line. They are probably miserable Hoover employees who are tired of fielding complaints about the Floor Mate. My floor was not cleaned, and I am back to mopping, and the Floor Mate has been returned to the store.