Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I've had 2 and both crashed!

I have had two of these so far and both of them have crashed. The first one was under warranty and the company replaced it but i lost everything because they won't pay for recovery. The replacement worked for about 2 years as well but the replacements have a shorter warranty and the 2nd one just crashed. Luckily I didn't fully trust the company after the first one and have been backing up all of my information on a second external hard drive to be extra safe. On the first hard drive I lost 10 years of pictures, and videos that I'll never be able to see again. Find a better company!