Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Mack Camera Warranty on Sony Z1U video camera

UPDATE August 28thI called and got a wonderfully helpful woman on the phone. She promised she would find out how things were going and she did. They were just slowed down because so many people were on vacation. My camera was finished the next week and retuned very quickly. It works great. I am impressed.August 23thI am getting quite nervous about how MackCamera is going to perform. I sent my video camera in on July 23rd and now, 21 business days later it, according to their online repair status, is still "waiting in line for a technician." Their web lists the estimated time for repair at 10 to 15 business days.I've seen a lot of horror stories in forums about them and have emailed for a true status check. So far, a week later, no reply. I have now left a voice mail message and sent another email (August 21). I have tried to get a human on the phone, but so far no luck.Shaking in San Diego.Alex Farnsley[...]