Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Packaging not delivery proof

It's the second time I order this product and in both cases the packaging did not resist the shipping process and arrived broken and spilling. Another important fact is that the cost to mail the product back to the seller is almost the same price of the product itself, in other words, it's not even worth returning. If you can buy this product in a store nearby, do not order it online.The cream itself is great, I'm using it a lot with my newborn. Thankfully the smaller packaging resists fine but it's a shame the 16-ounce is so fragile.