Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broke after one year

This was a nice scanner until it died. It did a decent job scanning color print photos once I got the right settings. Unfortunately, it stopped working exactly one year after I purchased it. This was on a Sunday, no telephone tech support from Canon on Sundays. I called them the next day and spent almost an hour on the phone to confirm the scanner was dead. Then I was told that I was one day out of warranty, tough luck, thank you for purchasing Canon products. They would not budge at all. For this scanner, Canon gets 2 stars: 4 for actual performance, 3 for the driver software, and zero stars for durability and customer service. Hopefully Epson will be better.