Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never buy from Amazon

I will never buy anything from Amazon again. I placed an order on Dec. 5th and the item was in stock. When the item did not arrive as of 12-18 I called to see what the problem was. They told me it would not arrive until after Christmas. Unacceptable! I asked that they ship the two items I ordered 2-day at no extra cost to me, they said they could only get one item to me now and the other after Christmas. I said okay, but at no extra cost to me, they again said no. I canceled my whole order! They are horrible at customer service! If you order this item, I am told on the phone (not on the web) that it will take 1 - 3 weeks! Don't buy from these people!