Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Didn't work

I spent 1 and 1/2 hours Christmas day with Microsoft Tech suppport because the program would not work. They could not solve the problem. The technician said that they would call me back at 9:00 AM the following day after he had an opportunity to check with the supervising technicians. Of course, the call never came. What a wonderful way to spend Christmas. I am returning the program to Amazon and am also returning the endangered species and Marine add ons.