Instruct: Classify the given Amazon review into its appropriate rating category
Query: Can't get this to work on my MacBook Pro - waste of money

I plug the DVD-RW external drive into my laptop and hear it whirl but I can't find it "anywhere" on my desktop. Tried a restart, made sure that the external drive was seen in "preferences' and still nothing, I can't even find a website for support. Total waste of money so don't waste yours on this product.