Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Shipment problems

I was very excited to receive this workmate because I'm was going to do a project with it. When it came, the package was all beat up and taped up like parts were falling out of it. I didn't even open it and sent it back and asked for a NEW better packaged item. Because I felt like I didn't pay for a used product. So they sent another one and this one is even worst! So I got my refund. Too bad...I really wanted it. I guess the people here keep sending people the same packages others shipped back because I noticed a lot of people is complaining about this same issue.