Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Firm Support is Too Firm

I bought this without realizing it was a Firm Support version. Our heads weight about 10 lbs. and they just sit on top of this pillow. The pillow is too firm.I owed and loved a Regular Support pillow till I wore it out (12 yrs?) and tried to replace it, but this is too hard. My head doesn't sink into it at all.Not recommended.