Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 2012 NEXT ON LINE DISAPPOINTED ME

I ordered a dvd on line because I couldn't find it in the store for my granddaughter. They said my purchase shipped but I could not track it or get in touch with them. They took my money however.I could not get in touch with them through Amazon, they said they had decided to leave Amazon. They were called 2012 NEXT ON LINE. I am frustrated hoping this will not lead to fraud on my account and I would like a refund. Fortunately a reputable seller got a dvd to me in time.