Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken and Customer Service is terrible

Received these as an employee 10 year gift, they were unusable right out of the box. Double vision and a whole lot of other quality control problems. Contacted Bushnell CS who informed I must pay to ship them in. I wrote a note saying I am more interested in upgrading to the Legend 8x42 Ultra HD. They said OK, send us $150. After a quick internet search found B&H photo has them for $199 and a $50 mail in rebate, free shipping and no tax. Called to explain to CS: they didn't want to help. Told them to send these cheap 10x50's back after they're fixed and I will never be a Bushnell customer again- after 30 years. I think at this price point its all Chinese junk- you need waterproof and good glass if you're going to spend the money. I really can't recommend Leupold because I think their quality is falling and everything is made in China and assembled in the US- so many brand loyal customers are leaving Leupold as well.