Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed

I was super excited to receive my ottomons. I got them today and I am extremely disappointed. One of them is broken--and not from shipping. The hinge is broken and I can't believe a company would ship an item that is so obviously broken. All they had to do was open the ottomon ONCE to see it was defected. It just shows they do not check their stuff before shipping. VERY disappointed--sending back.