Instruct: Classify Amazon reviews into positive or negative sentiment
Query: pass on this one

I sent this to my daughter who is a Marine, since she was being relocated to another state. It took a very long time to arrive and when it did, it did not work. The updates could not be installed. Finally, she called the manufacturer and she was told the item was out of warranty since 2008. We contacted the sender and was told to send it back for a refund. I bought another one through Amazon, it arrived the next day and was fine. The original company sent a message that they were shipping a new one even though we requested a refund. I contacted them again and they shipped it anyway. My daughter had already left for her reassignment. To date, I have not be notified of any refund from the company.