Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 24/7 NOT

I received my wireless router today and it didn't perform correctly. So I removed it went on line to get phone number for Netgear Tech Support(cause they don't give it to you with literature) and I called, once twice, three times and each time ,after answering all their questions, I got disconected. According to the propaganda on the outside of the box the unit came in "24x7 TECHNICAL SUPPORT". Well I'll try again after holidays, apparently they started celibrating the New Year early!