Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Auto feed is tricky

I bought the 2580 because of the capability to automatically scan 35mm negatives. While it takes some time scanning each frame, loading the negatives in the auto feed is tricky. Sometimes several tries are necessary. However, the most disturbing problem is film jams. After about 50 negative scans a strip jammed in the feeder, requiring a manual removal using the feed knob (underneath the top lid). After removing the film, the auto feed no longer works. Everytime I try, a receive a red alert - Epson calls it a fatal error. I'm pursuing with customer service, but this doesn't sound good. Perhaps another brand would work better.