Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hope you dont have to send it back!

Cross your fingers that you don't have to send it back or deal with customer service.The fan was damaged when I received it. The company instructed me to return it to them at my expense for a credit. Sounds fine so far.However, it will cost $45 to ship via UPS ground from NJ to PA. So, I'd have to pay $45 out of pocket for them to give me a credit for $49--no option for a replacement fan. I am extremely disappointed in this type of customer service.