Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Customer Service

I ordered this item in tan. Product received in incorrect size and color. Have attempted several times to contact the company by phone and email with no response. They required I send the product back at my cost saying they would reimburse me. Too date ( 6 weeks) I have not received a credit, refund or even a replacement. Nothing. They ignore all requests. I have since ordered from "Save On Dancewear" twice and they have been wonderful in the product quality and service.