Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Seems great at first

I was extremely happy with this as first because we have an upstairs and a downstairs and we really enjoyed using the intercom feature. Also, we really like the caller id on both handsets. Not being able to make a call from the base is a big nuisance though. My biggest problem with this phone however which makes it unusable is that I keep hearing silences on my end - similar to what you hear when the other person gets a call waiting signal. The result is that I miss a lot of the conversation because when it happens it happens rather often. While I hear the silences the person on the other side hears a loud beep. Very annoying! I see that another caller spoke of this in their review and said that when they contacted Customer Service they were told that other Customers have complained about this, so there is obviously a fault in the design. I would not recommend it and I am getting a new phone myself. What a waste!