Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Battery Doesn't Last and Customer Svc is Awful

After 2 months of moderate use, the battery is dead. I have been in touch with Bully about a replacement and still haven't received one after nearly two weeks. All they will say is that it is on a list and will ship from IL. I've asked about three times when, but can't seem to get them to answer or even acknlowedge the question.I had high hopes for this mower and really liked it for the first couple of months. However, after reading other similar stories on this site I would not recommend buying this product or anything else from this company. Amazon should remove this item from the site as it is obviously not reliable and the company doesn't seem to have much interest in addressing the issues with their product.