Instruct: Classify the given Amazon review into its appropriate rating category
Query: I bought this because I absolutely love the sugar scrub and couldn't wait to get a ...

I bought this because I absolutely love the sugar scrub and couldn't wait to get a shea butter lotion with the same ingredients to smooth on. Wow, was I disappointed. Not only does it not smell the same, it's extremely hard and difficult to get out of the container. I've had to use a knife or spoon to chip away at it, then try to warm it in my hands. And even then, there are still some tiny hard pieces left that don't melt. I don't know if it's an old container or if it's the way they made it, but I won't be buying it again unless they change the formula.