Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BIG error on DVD packaging from the company!

This DVD is receiving a negative review from me - not because of the film or because of the service.It is because of the DVD company. I ordered this with several other films. The packet states that it has English closed captions.However, it does not and I was unable to watch the movie because of this.I really wish that DVD companies would learn what the word "closed captioned" means before putting it on their DVDs. I also wish they would remember to put the English captions on.This is about the 10th time that I have bought a film and found out that it isn't captioned despite having the "CC" signature or the "Closed captioned" phrase on the back cover. Why can't DVD companies remember to put the captions on when they have it on their "Extras" list on the back of the DVD cover????I have to say that experiencing this error several times has really made me appreciate the good DVD companies that actually do put the closed captions on their DVDs.