Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Product, Poor Support.

After installing this product, I was unable to sign on to any website that required a username and password (including my bank). I went to the Webroot website and submitted the online support form describing the problem. Three days went by without a response, so I submitted their online support form again. I still did not receive a response. I then took the product back to the store for a refund. Due to their extremely poor product support, I will never buy Webroot software again.