Instruct: Classify Amazon reviews into positive or negative sentiment
Query: CALL PROCTER AND GAMBLE FOR FREE REPLACMENT

I have used PUR filters for 10 years. This is the most horrid model ever. Looks great when you first install it but chrome only emphasises grim and it breaks fast. Same issues as everyone else....leaks, cracks, etc. in less than a year. However I called P&G to complain and they sent me a coupon for a free replacement filter and faucet mount. Sad to see they are producing such garbage from what used to be a great simple system.