Instruct: Classify Amazon reviews into positive or negative sentiment
Query: no support and they don't care

Product does not remove previous edition, and does not load. when calling the support center you may have to wait up to an hour to talk to someone. then you are put on hold again, to talk to a service rep/tech which means another 30 to 40 minute wait. And then the problem is still not resolved. Undoubtedly, this company does not care about customer support or service. Additionally, it would appear that the company is sending out a beta version of the program as a 'tested' version, because the first update is is over 6 meg in size.