Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Their products have no warranty.

Contrary to their claims, their products have no warranty at all (unless you pay for it). I have a 2 year old gateway router that had a 5 year warranty that stopped working one day so I called their tech support. The tech support person told me that since the product is over 90 days old and they do not manufacture it anymore, then I would have to contact their pay tech support line to get an RMA. If they are able to fix the problem over the phone line, then they will charge me, otherwise they will offer me an RMA number for a return. So basically you have to pay to use their warranty. A friend who is a lawyer is currently handling this situation.