Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Product bad, Toshiba Service very bad

I have spent the last four months trying to get my DVD player fixed! It was still under warranty, stopped working, they could never fix it, then sent me another "referbished" one that was also broken! They want me to start the whole process over again, which I will do just to keep them from getting off the hook, but they are very hard to deal with.