Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never got it working....

Horrible from day one. We could not get this to work, and I have installed dozens of scanners, not UMAX ofcourse. Tech support gave me a different reason everytime I called. I even did a fresh install of the OS to get it to work, still same error 1,010. Crummy product, crummy tech support, crummy experience, THE END...