Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Product Horrible Customer Service

I recieved the product and it worked great! Unfortunately, I lost the remote control and Innotek would not sell me a new one. Innotek told me that I would have to buy the whole system again. Now would sony or panasonic make me buy a new TV if i lost my remote. I am extremely upset and disheartened by this company. I will never to business with Innotek again.