Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great product, horrible packaging

I love the Bessey clamps, but when these arrived they looked as though they had been sitting in someone's attic for 5 years and then just thrown into a box. There was no packaging material to keep them from bouncing around and because of this, one of the end caps was missing upon arrival. Great product, but I would hesitate before buying anything that is shipped from Noble Direct.