Instruct: Classify Amazon reviews into positive or negative sentiment
Query: hard to figure out

THE IDEA OF THE PRODUCT IS GREAT, BUT IT IS VERY HARD TO FIGURE OUT. WE STILL HAVEN'T FIGURED OUT HOW TO OPERATE IT PROPERLY. WE GOT FRUSTERATED TRYING TO USE THE ON SCREEN INSTRUCTIONS, SO WE GAVE UP!! I ALMOST SENT IT BACK. WE USE IT FOR RECEIVING CALLS ONLY! WHAT WOULD MAKE ME HAPPY IS TO TALK LIVE WITH SOMEONE, TO TRY TO HELP ME FIGURE OUT HOW TO WORK IT!