Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed in Amazon

While I'm sure the actual product performs just fine, the product that I received in the mail was a used product that had been poorly packaged and arrived in damaged condition. Despite the claim that Amazon placed on the site that it was NEW, the body of the smoker had food grease staining the inside and, when assembled, the top of the body was dented so nothing fit together properly (which is one of the most important things to have in a smoker!) There was also a huge and deep scratch on the front of the side fire box.The most disappointing thing about the entire process is that when I called Amazon to complain, the only thing they could give me was a 15% discount. The box that the smoker came in was barely holding together as it was, and so it would be almost impossible to ship it back in the same box. Very frustrating.