Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Prepare to spend hours with Palm technical support

I had a problem right from the start. Any time the handheld was powered up by or on the cradle, it would freeze. I had to perform a soft reset to get things going again. I called Palm and they said it was a defective cradle. I sent the cradle back to PC Universe (on my dime - they won't pay for returns, even when they conclude that the item was defective). The new cradle, however, had the same problem. Neither Palm tech support nor the retailer knew about a patch needed to get this cradle to work with my Palm TX. I found it myself on Palm's website and then asked them about it (on the third call). I spent hours trying to get the issue resolved, and ironically it was finally solved by deleting the patch I had just installed. I have had this problem with Palm cradles before (then it was a Handspring Visor, but the same problem).