Instruct: Classify Amazon reviews into positive or negative sentiment
Query: don't buy this

I ordered this as a Christmas gift in October 2004. It took till December 13th to receive it. When it arrived, it never worked. The computer says the device has malfunctioned. Also, it will not turn off - the screen freezes. It's cute, but what good is it if it doesn't play? also, the return process was cumbersome and took a long time, over 30 minutes on the phone just to return it.