Instruct: Classify the given Amazon review into its appropriate rating category
Query: Twice it showed up broken mirrors.

Warning!! They don’t pack this product so that when ups delivers it it’s not broken. Twice I ordered this piece to compliment the other one I bought a year ago. Not sure why they changed packing methods but twice it showed up broken. Amazon wanted me to repack it and send back broken but I escalated to a manager and explained the condition it was in and so I ended up tossing it into a dumpster. Total waste other than I think the guys who drive around surfing the dumpsters for stuff took it. I hope. Total hassle.