Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible: NEVER AGAIN!

First, it took forever to receive the item, at least one week. I luckily had an old backup with more toner left in it.Second, I finally opened the box to use the cartridge today, Sunday (working on a thesis)only to find that the internal packaging was not sealed AND the cartridge was broken!! One of the springs was detached and in the bottom of the box. So, now I am screwed. I have no cartridge, refuse to pay retail, will have to ship back and wait for a refund, THEN, reorder from another vendor.NEVER AGAIN.