Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bait and switch

My daughter ordered this B747-400 cockpit poster from Poster Revolution as a birthday present for me. What I received was a B777 poster. It was in great condition and packaged well but it was still the wrong poster. I called the company and they agreed to send me the correct poster. After waiting a week I was told by my daughter that her purchased had been refunded. I then called the company and was told that they did not have the B747-400 poster in stock anymore and would no longer carry it. I fault the company for first, messing up the order and second, not properly informing the customer (my daughter) of the refund and inability to ship the proper poster.