Instruct: Classify the given Amazon review into its appropriate rating category
Query: Inspect products before installing them!

Hard to tell how the pump worked, because I didn't even get to the point where I could install it. First, I was guaranteed 2-day shipping, it showed up 5 days later. Second, pump was not packed very well. Third, the capacitor cover was dented, the cover for the electrical connections was cracked, and the impeller cover had a screw sticking half way out. Upon further inspection, I discovered why the screw was sticking out and it was because the helicoil was stripped/cross-threaded. With all of that, I was concerned with what else might be wrong, so I didn't want to install it and just returned it. I'm sure the covers could have been damaged in shipping, but the screw was an oversight by whoever assembled the pump. Need some serious QC.