Instruct: Classify the given Amazon review into its appropriate rating category
Query: Disappointed with Amazon and North Mountain Supply

Sadly 2 of the bottles were broken. I tried to reach out to Amazon but got caught in the rat maze they have to handle each and every situation. I emailed North Mountain 5 days ago. I explained the situation with the broken bottles since Amazon has no provision to do anything but resend the entire order. I am sure that they will get back to me with the Sorry For Any Inconvenience Letter. The question is when?