Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived defective, bad customer service

I was disappointed to hear from my girlfriend that the guitar stand I got her arrived defective. When I contacted the people at Austin Bazar they were less than accomodating and wouldn't send me a little plastic height adjustment part that was in bunch of little pieces. They kept repeating how the return/exchange policy was past the period allowed. I explained to them my intention was not to return or exchange the stand, I just wanted the part. They wouldn't budge. Oh well, I guess their policy is not to keep their customers happy. So, with that, if you decide to order one of these Laurel Guitar stands just hope and pray it arrives without defect. Good Luck.