Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Fragile

When I got the toy, the first time I used it the spring came out and could not be replaced. I contacted the company and they said they would send another, which they did. That one was broken also, the pull back was off kilter or bent and it would not send the marbles all the way through to the buckets. I contacted the company and said I wanted my money back, they said they would issue a refund but have not done so as of yet. It's been several weeks.