Instruct: Classify Amazon reviews into positive or negative sentiment
Query: eMartBuy Ltd vendor not reliable

Placed an order for this item on Aug 28 - total + $16 shipping. Charged our CC on Aug 28 - claim to ship on Aug 29 by US Postal. It's been 17 days - sent an inquiry to CS and got a response to wait for it another week. I filed a claim with Amazon - what a waste of time! Later per checking feedbacks - found I wasn't the only one with the similar problem. I hope Amazon is looking into this. Of course on the feedback - it response to refund back but I never receive any email from them. This is not how web orders should work.... I may have better luck on ebay. Now I have to go out during lunch break to pick this item up. Hope this helps to other readers.....