Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Pop-up trimmer broke; poor shave

After using this for a few months I am not very happy with the purchase. I have a very soft, fine beard and this shaver does not cut it very well. It seems to flatten the beard and pass over the whiskers. As a result, I end up with a lot of long straggling whiskers that keep getting longer. I have to use the pop-up trimmer to get each of these. This worked OK for a while, but then the pop-up trimmer broke, so now I need to buy a different shaver.