Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Faulty from the start!!

See above reviews and seriously reconsider. I have purchased one and it worked for nearly 8 hours while downloading music. Since then it won't even start. It has been sent back and returned....and the thing won't even start up. Support was very helpful at first, but when I called to report the returned product wasn't working...I was immediately fobbed off. Not even an attempt to walk me through any issues, just offering to 'let' me return it for a refund...that will take 2 weeks to refund.Wanted to avoid the IPod, but this waste of my time just convinces me that it's best to go with what you know.