Instruct: Classify Amazon reviews into positive or negative sentiment
Query: damaged and defective even after repurchasing

I'm usually very pleased with my amazon purchases, however, I purchased this video for my son who is really into the Titanic but the item was defective. I had to reorder the documentary again. When it arrived it was also defective and could not be watched. I have never seen a look of disappointment such as I did today. I will never order another video from amazon. I even purchased a third, different one and it too was damaged. So now I literally feel like I threw away my money three times over. You really ruined the experience and did not even take measures to prevent it from happenig more than once. What horrible experience and lack of service. Thank you very much.