Instruct: Classify Amazon reviews into positive or negative sentiment
Query: It was disappointing

The collar looked great online but when it arrived, I was disappointed to see that it was very stiff and that reflective strip on the collar does glow but the collar itself is hard and uncomfortable. The bell too is very loud and the break free buckle is cheap. We had to buy another one. Fortunately found one at Walmart - half the price but much more comfortable with a delicate bell.