Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible mistake

This site is nothing but a huge disappointment. First it took forever to load. Then it "unnamed" the new room and wouldn't let my daughter retype the room's original name. So we submitted a request for customer support, logged in again, and all of her items had disappeared. What a disaster! She is just as devastated as if someone had stolen things from her own bedroom.