Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer beware

I was totally shocked when my package arrived in the mail. It was a box that was at least 4 feet tall. Imagine my surprise when what I found in the box was long sheets that needed to be cut to size. This is not what was represented on the Amazon web site. I returned the product, but had to pay S&H. OVIS, the company that sent me this product told me that they do not refund S&H when they shipped what was ordered. Too bad they don't make it clear that the product comes in sheets that have to be cut down to fit your drawers.