Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived quickly but sticky

The product arrived quickly but it didn't seem "LIKE NEW". The product key worked just fine, and the CD looked OK, but for a NEW product the plastic case was cracked, scratched and looked like it had packing tape all over it and was removed. The case is very sticky and is scuffed up. The important thing is the software and it is fine and I am able to use the product.