Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Kindle is Great Customer Loyalty/Support Terrible!!!!

Price dropped last night $60...Customer Service at Amazon says they will refund difference if bought before June 8...I ordered mine on May 27...they basically said "too bad".There should at least be a prorated credit to purchase content for customers who bought this within last six months.I would have expected more from Amazon...I thought they were supposed to be more customer oriented...guess I found out differently...too bad since I really love the Kindle 2...(just hope I don't ever need a battery!