Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Customer Support, No Refund

I've used TaxCut for a few years and used to be satisfied with it. But this year I ran into a bug (in my copy anyway) that TaxCut tech support hasn't been able to fix or provide a workaround after many email exchanges (there is no phone support). I finally asked for my money back; they refuse to refund my money because I bought TaxCut more than 60 days ago. In fact, I bought it back in December and so there is no way I could have made use of the product within the first 60 days. Their tech support is lousy, their product has bugs (which tech support can't duplicate), and worst of all, they won't consider a refund.