Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 75% does not equal 100%

Although the product says it will make coffee, cappuccino,lattes, and espresso, it does NOT make lattes. There are no instructions on how to make them, no place to make the steamed milk, and customer service won't say what to do. As it was purchased mainly for espressos and lattes, it was returned. (The return service was 100%!)