Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Canon does not support their products

I purchased a Canon SI IS and have sent it to their Factory Service center twice, it is still not working right. Now that it is off warranty their answer is for me to purchase a "refurbished" S2 IS for $199...Their support of their products is terrible, this camera has not worked right since I bought it and they dont care! Do yourself a favor and buy a Panasonic product, they make great products and they support them, unlike Canon