Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Unhappy

As your record will show, I have purchased many books for my Kindle, which I purchased thru amazon. The kindle unit is over two years old, and needs a new battery. I have contacted amazon/kindle/help regarding this problem. I spent long periods of time with each attempt, going thru the automatic phone menus and sitting on hold. Each time I spoke to someone in India, who I had difficulty understanding. Each time they tried to help me by talking me thru a maze of instructions to search out the answer to the problem. I have a hearing impairment, and I do not work for you. All I asked for was where to send the kindle unit to be fixed, and how much will it cost. In the mean time I have essentially given up and gone back to a book in the hand without any batteries.........