Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A honest review

I'd like to share the reason for my discontent with this product. I would be highly suspect for any reviewer who gives this item more than three stars afterall, there's a reason the price to this ext hard drive dropped by half. I consider myself moderately capable and computer savvy; however, the installation for this product proved extremely difficult. Windows XP sp2 sets up firewalls that clashes with the installation of this equipment resulting in the infamous "error 53." After diabling all of my firewalls, I still was not able to map to the hard drive. I'm not sure how this company could possibly survive with such shotty programming. After much research on numerous message boards, I found that many others had the same issue and readily easy solution was available. The customer service rep is no help as she stated the obvious but did not give a methodology to fix the problem. Also, I can already see the overheat problem that the other reviewers have indicated.Just fyi..cheers