Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Don't buy this product

I purchased this product in January. It is clumsy and less than intuitive to use. The manual is not helpful. Online forums are not helpful. When the 800 number is called you discover that only email support is available for this product. Which means you send an email and they send back a suggested fix. Then you send another email they respond with another suggested fix. 24 hour lag time each way. Finally, they offerred to replace it. Wait for the return authorization then wait for the new player to arrive. All this time I am without an MP3 player. Very frustrating. And you guessed it. Received the new player and had problems immediately. Don't buy this product. I wouldn't buy any Sansa product.