Instruct: Classify Amazon reviews into positive or negative sentiment
Query: awful

Have got the VHS broken and spent an hour to glue the tape to a reel to be able to play it.Complained to seller about it. He did respond (I give him that) with an apology and a kind request to remove my negative review; promised to replace defected item. I was touched and indeed removed my negative re-view.. never heard from a seller since..