Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad fence, bad customer service

The saw cuts very well when the fence is functional. The locking mechanism on my fence is comming loose so that it won't hold its position well. I, therefore, called Jet Tools to order a new fence. I was met with unbelievable resistance. The person I talked to was extremely unhelpful and rude. I told him my problem and he told me that he cannot find me a fence that will match my saw despite giving him the stock and serial numbers and the specific type of saw I own. I even offered to take the fence to the distribution center in LeVergne, TN to show him (I live about 15 minutes away from it). He told me that this will be unhelpful. Therefore, I am left with a saw with a broken fence with no one to help me get a new one. Otherwise, the saw is great.