Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I can't believe so many people like this thing!

I honestly don't understand how so many people are happy with this tv. Ever since I bought mine, in January 05 (it is now June), I've been trying to get it fixed! Does no one else notice a washed out portion on the top 1/3 of the screen with a big black stripe going through it? I can't even watch it anymore because it is so annoying. I've been thru 3 service places, none being able to fix it, even with the entire tube being replaced, and now I'm awaiting a buyback. Philips blows, people! 6 months to get satisfaction, and still all they'll do is refund my purchase price. They ought to pay my phone bills from the last few months as much as I've been on the phone with them. This sucks!