Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality

I purchased this scale and when it came it had parts broken and could not be used. I returned it and tried a second one. This one came with only two straps holding the box closed. The box had previously been opened. When we put it together and tried to adjust the screw to balance it to zero, it would not worked. We could not get the balance beam to work at all. Since this was the second one we tried, we asked for a refund. Amazon was very prompt in giving us the refund, so I will definitely buy from them again, just not another scale.