Instruct: Classify the given Amazon review into its appropriate rating category
Query: Ladder is great, but company needs better quality control

We are in our mid-seventies and needed a sturdy, well built, safe ladder. This one solidly fits the bill; however, the first shipment was missing the handrails and tote bag (which I returned), and the second shipment was missing the rubber cap for one of the legs. Amazon was great in every step, but I feel the company needs better quality control when shipping items out. We did receive a new rubber cap within a short time. Back to the ladder, hubby and I feel quite safe and secure while going up and down the four steps. (Hint; be sure to count going down because hubby did a misstep and almost tumbled, trying to step down too early.) The other suggestion is after two weeks of use putting items away in our new kitchen, I've noticed the bolts to the handrails need to be tightened. Other than the missing parts in two separate shipments, I believe I would have given 5 stars for this handy, dandy ladder!