Instruct: Classify Amazon reviews into positive or negative sentiment
Query: CREATIVE WILL NOT OWN UP TO WARRANTY!

What I believe to be a manufacturer's defect, the USB connection on the unit loosened making it unusable. The unit had a 90 warranty and was sent for repair on or about day 60. As of today, they have had the unit for 35 days. I am still trying to get the company to own up to the repair under warranty. They are accusing us of forcing the USB plug so they can charge us for the repair! This is ridiculous; we did no such thing! They will repair it for a fee of more than $80, which is about a third of the original cost of the unit! BUYERS BEWARE...if you have a problem, Creative may not repair this without a substantial fee. You probably should just forget about the warranty.Meanwhile, thanks to Creative, my son doesn't have his most valued Christmas present!