Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Tripp Lite Needs Help

I was pleased to get the protector as I wanted a surge protector in my system. It was very easy to install. However when I turned it on I noticed that the monitoring lights for the individual switches did not work. In the booklet it suggested that you call Tripp Lite to get support. I called and told them of my problem and I was told that I would get a replacement unit within five days. After waiting a week, I called back Tripp Lite and asked what happened to my replacement unit. I was told that the unit was not shipped until a day or two before. They did not know why this happened. I got the impression that they really didn't care why. Because of this, I would not recommend Tripp Lite to anyone. I guess as an after thought, I should have called Amazon and they would have taken care of this in a timely fashion.