Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horizon - bad service

bought this treadmill in Nov 05, it had to be replaced within two weeks. New one stopped working Aug 1, 06 and still has not been fixed and it is almost three weeks later. I do get to talk with lots of people at tech support, Kari, Shawn, Keo and Kristin. All of them are really sorry about the fact that my treadmill does not work but, they are not able to figure out what is wrong with it and get it fixed. They sent me two different parts and two different service companies. Unfortunately neither one could fix my machine with the parts sent and both service companies complained to me about Horizon. So, if you are lonely and like to talk to nice people who are really sorry, buy this machine and you can talk to tech support for Horizon for days, weeks and I am sure longer. Machine looks nice, when it works it is ok. When it does not work, it makes you feel stupid for buying it.