Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Product, wish I could have used them

Wish I had listened to the previous reviewers - The mugs are awesome, but one arrived broken. Mugs are great, but now I have to look elsewhere.Mugs arrived in a big Amazon box and on the inside, the mugs were wrapped in a single sheet of small bubble wrap around the product box (not even marked fragile) . Unable to return only the broken mug for a replacement, have to send them all back and get a refund. Disappointing. I doubt I will order again unless it is another company and the reviews are not that it arrives broken. If you order them and they arrive in one piece - you will be happy. However, if the packing I had is the norm, then do not expect it.