Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective DVD

One of the DVD's in Season 4 is defective - won't play due to a crack. I followed all your online instructions for a return including an appointment with UPS to pick up the package. They never showed up. I really wanted to exchange the defective package for another Season 4 but, apparently, that's not possible. In the meantime, I still have the defective pacage. At this point, I'm not a satisfied customer. I don't even have a return address for the package - that was supposed to be on the UPS label. Can you help?I thoroughly enjoyed all the seasons that I have watched to date and am disappointed that i couldn't complete watching Season 4.Thanks in advance for your asistance.Pam Church