Instruct: Classify Amazon reviews into positive or negative sentiment
Query: They arrive broken!

I love the dishes. I ordered 3 sets (12) square plates, 3 sets (12) round salad plates, 1 set footed round bowls (4), 2 sets rimmed bowls (8) and 2 sets (8) mugs. So far, the plates arrived but in 1000 pieces. Sent them back and they only have 1 set to send me. It hasn't arrived. One set of salad plates was broken, but has been replaced. The 4 footed bowls arrived fine. One set of rimmed bowls was chipped. One set of mugs was broken. I haven't received the lable to send them back. So, now I have 12 salad plates, 4 mugs, 4 footed bowls, 4 rimmed bowls....and no hope of owning a complete set.