Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Damaged quality, and would not accept book back

The textbook I purchased was described as "in good condition." However, there was damage to the binding and many other cosmetic scars when it arrived. Since the class was simple enough, I shelved the book and never cracked it open. When I tried to trade it back to Amazon, however, they deemed the book "unacceptable" because of binding wear.How can they sell me a "good" textbook, and then call it "unacceptable" when I return the item in the exact same condition?If you buy textbooks on Amazon, do not expect to get any money back. My recommendation is to rent textbooks on Chegg.com.