Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Low quality !!!

I bought this device just a two months ago. I was enjoy it just a first week, before all issues come true.1. The plastic handle become weak and it is really hard to be replaced. For long history, company was not able to create the strong and comfortable handle.2. It is really hard to open after the usage. Then I contacted to the company with the proposal to add some protuberance at the bottom part, the company transferred me to some outsourced support services, who was absolutely care about nothing !Maybe in 1933, bialett`s device was a really great idea, but today we need more comfortable and quality products and services !Bialett mustdie !