Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing Parts

Came to me missing a part; the bottom holder for the power cord. Called the 1 800 number and they sent the part. Worked great for about three weeks then lost all suction. Sent it back to the manufacturer and am still waiting for it's return. The floor upholstery tool has no suction and just gets everything wet and well brushed. I should have went with the other model I was looking at.