Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BAD BAD BAD SERVICE

My entire review is based upon the fact that the air conditioner showed up on my doorstep in a crushed box. Unit was obviously damaged but they delivered it anyway. Called amazon and complained and was told they would "rush" me a replacement but that it would not arrive for 5-8 business days. The damaged one was delivered 2 days after order was placed...not much of a rush. Very disappointed in amazon. Customer service was horrible. Can't give any information on the actual air conditioner except that it looked nice.