Instruct: Classify the given Amazon review into its appropriate rating category
Query: Mine was an opened box return.

The Cal Digit TS3 Plus that I received was clearly not a new unit. The packaging had been opened. The protective wrapper on the dock was gone. The optional rubber feet had been removed from the plastic bag and applied to the device and the empty bag was placed back in the box. The cables had obviously been unfurled and refolded in a messy way and stuffed into the box. The owners /. set up manual was completely missing. This is unacceptable for what was supposed to be a new device and it is relatively expensive. Since there was no obvious signs of damage I decided to connect the unit and fortunately it works as advertised. I had placed a return/replacement order which Amazon was promptly executing. Once I had the initial unit up and running I decided to cancel the replacement rather than going through the hassle of repackaging and shipping it. This review is not meant to be a negative comment about the CalDigit TS3 Plus as it works perfectly as advertised by the manufacturer. Open box returned items should be labelled as such and discounted by seller, not sold as new.