Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Doesn't work.

When this arrived the water tank had a huge crack up the side. I was forced to wait 3 weeks for a new tank to come. When it arrived I set it up, and then came to find out that the water pump is broken as well.I will not be buying from Cuisinart again, their customer service has been unhelpful and rude.