Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not worth the trouble

I have returned this product twice now. The first time it arrived without the metal door hangers. The second time, everything was in the box, but once I got it up and put shoes in it, it sunk under the weight of the shoes. It looked horrible, and it was so hard to get the shoes in and out of the pouches. Find something with a hard/metal/plastic frame, it's worth the extra money.