Instruct: Classify Amazon reviews into positive or negative sentiment
Query: 5 star product, problem with ozbo

The product is great!!! I want to order more, unfortunately, it is sold by an outside company called Ozbo. I ordered 2 and received one after about 2 weeks. It has been a month and I am still waiting for the second one. They will not give me a refund so I can fight them or wait it out. I am hoping that the second one arrives soon. I highly recomend going through the tubrub company unless Amazon prime sells it.