Instruct: Classify Amazon reviews into positive or negative sentiment
Query: richardville

As other reviews have stated mine came used. There were tips missing. The tips in the unit were wore. The knife looked like a teenager tried to sharpen it. The tip was blue from getting too hot. I have carried a Surge for many years(don't leave home without it) and wanted to try the Charge. I expect better from both Amazon and Leatherman.