Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Beware! Still not working after 1 year.

Beware Tracfone. I regret that Amazon won't let me give them 0 stars. We got this phone for my wife's aunt last December. After 1 year of trying to get this working, she still cannot receive calls. She can call out, but no one can call her. Tracfone support is useless (and generally only marginally speaks English). You also cannot manage the phone or minutes on line. You have to call in and give them about 60 digits that the phone shows you to do almost anything. We're letting this one die with over 400 units left on it because it is basically useless. Coverage isn't good either, but who cares if you can't receive calls anyway? There has got to be a better option, because I doubt there are many worse ones.