Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Support is LACKING!!!

I have been a loyal Altec Lansing customer for many years but after the purchase of these speakers I have decided to buy my PC speakers from a different manufacturer. Sounds is great when is simple stereo but when in 5.1 there is hardly any bass. Customer support from Altec gets a big zero as I received no reply after sending 2 e-mails to customer support. In my opinion your money would be better spent on speakers from another company than ALTEC.