Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nasty Customer Support

We enjoyed this iron for about a month. It fell off the ironing board and landed on a vinyl floor. The base cracked across the entire width of the iron underneath the handle. Rowenta's response? 'Even if it fell three inches the wrong way, it can crack. It's not a defect, so it's your problem.' My response was... if this were a 19.99 Sunbeam Wal-Mart special, I would agree. But for a 90 dollar Rowenta? That's unacceptable. I was told to send it in at my expense and pay to have it repaired. I told them forget it, I'll just let everyone know about their wonderful product and customer support.