Instruct: Classify Amazon reviews into positive or negative sentiment
Query: unacceptable

I ordered the Kite Runner on June 28th of this year. I am still waiting for it to be delivered. I ordered an another book at the same time and received that book weeks ago. My son needed this book for summer reading. This is unacceptable business procedures. I would never order anything from this account again. Sure enough my credit card was already debited for this product.