Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Does not work with LG 8300 and company non-responsive

I purchased and installed this product for the LG 8300 phone. The software installed okay but would not connect with the phone. The error message stated that additional drivers were needed. The Microsoft search was unable to locate the needed drivers. I searched on my own, also without success. I emailed Susteen (both Customer Service and Tech Support) over a week ago for assistance and have received no replies. I am not able to use this product with my LG phone.