Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ginnia

I believe I received a "dud" as sometimes it does not play at all and when it does it goes to extremes in volume. It is either very loud in parts and in other parts I cannot hear it at all. I cannot return it since it is an "opened" item.I am sure this is an error or Amazon would not have sent it to me. I have had excellent results with all other purchases from them.