Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very poor customer service from Rodale. Amazon Service was First Class

All I need to say is that This publishing company has poor customer service. They will only tell you how it is and will not attempt to really help you. I have contacted them at least 4 times and the first two back as far as July 2011 were not assisted. Amazon Customer Service stepped in and resolved the issue. Thank you Amazon for providing excellent service.