Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective Zipper Pulls

The zipper pulls on my delsey luggage broke off after 2 trips. They are under warranty but Delsey wants me to pay shipping to have it sent to a luggage repair center. This is unacceptable.The design of the pulls is very bad such that the metal peg that holds them in place breaks off and is not replaceable.Do not buy this luggage.