Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A real rip-off

I'll say, first off, that the basic phone system has been fine for my needs. I'm not a power user and have not used any additional functions. I think the phones are sleek and stylish, and they work fine. I bought the basic base station and single extra handset to see how I liked it, and I liked it well enough I wanted to upgrade to more handsets. The product description right here at amazon says: "upgradable to include additional handsets"But amazon does not seem to offer any way to get additional handsets. So I googled, and no matter what I looked at or where I could *NOT* find additional handsets, which I now need. I finally broke down and called Vtech. They told me you can *ONLY* get additional handsets when you buy the base station initially. You can't add handsets later. I consider that a major rip-off and will never buy from Vtech again.