Instruct: Classify Amazon reviews into positive or negative sentiment
Query: An excellent player WHILE IT LIVED

This was an excellent player during its abbreviated lifespan of 11 months. Now it refuses to load any DVD or CD. Customer service's response is to "unplug for 15 minutes, shake gently (I'm not kidding) and power up". After power up I was instructed to insert a CD containing an ISO image of a newer version of firmware; unfortunately that disc doesn't load either. So I am stuck with a low-profile inferior bookend that used to be an excellent DVD player. You decide -- is a near High def DVD player that works for 11 months worth $200? As an engineer, I'm voting with my pocketbook and saying "no".UPDATE: After consulting again with customer service, Oppo RMA'ed the unit (including paying all shipping charges) and then replaced it with a new player w/ current software. I was without the player for almost 1 month but it was replaced. Thank you Oppo.