Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Long Term customer

I have been a loyal customer of Vonage for over 7 years.Today I called to cancel my service as I received an offer from my cable company that was a better overall price. Now I never have been contacted to lower my cost over the past seven years until today when I asked to cancel. Also, Vonage will not refund my monthly payment of $32.00 as i still must pay the last months fees. I spoke of my loyalty etc and they would not budge.