Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Too complicated, too many parts

This product was purchased for a 79 year old brother for his birthday. He found this too complicated with too many parts to assemble. After speaking with your representative, Jessica Bryant, she suggested that the product be sent back to "Best Service Stores Basic 8250 Underground Drive, Kansas City, Mo 64161. The product was mailed back to the company on July 12, 2010. We have not received credit for the product at this time. We are in contact with Ms. Bryant and she has assured us that we will be receiving a full refund on our credit card.We have no idea why this is taking so long for a credit to be issued since it is almost 3 weeks since the product was mailed. Please have someone check on this. We would appreciate it.Thank you,Jane & Paul Salos