Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I'm Not Impressed

I have installed the Wintv-pvr-usb 2.0 twice now using the supplied CD and downloading the latest software from the Hauppauge web site.I have yet to get it to recognize any TV channels, it simply can't find any. The FM Radio portion works OK, but no TV.Support from Hauppauge is non-existent, they will not answer any e-mails to the support address.I am just about ready to box it up and send it back.UPDATE 1-5-2006After a week and a half support finally gave me a set of instructions with a specific order for loading the drivers and the thing now works. I haven't done much yet but watch a few TV programs and record a couple of shows and a TV movie, but it seems to be working now.