Instruct: Classify Amazon reviews into positive or negative sentiment
Query: disappointing

I should have listened to the last reveiw on this product. I was hoping the company paid attention and made sure they wouldn't ship out any more stale merchandise. I was disappointed. I, my husband and some friends really enjoyed the pretzels we found at a store that no longer carries them so I went the Beigel cite but could not purchase through the cite. I tried to make contact with the co. but no one ever responded. So I came to Amazon and received the case quickly. What a diappointment, they're very stale with no freshness date to be found. I want to know how to get a refund OR fresh pretzels. We really do like the fresh product and don't mind paying for good food. Is this possible, to get fresh pretzels?