Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The Eagles - Hell Freezes Over

Hi. I purchased this DVD, and when I went to play it there was no sound. All throughout the video I can see everything clearly, but there was - no sound! I thought perhaps it was my DVD player (even though it is an old DVD player, it plays other DVD well). So I then purchased a brand new DVD player, and I slipped the disk in. Still no sound. I was not a happy camper. I saw the refund requirement and saw no open DVD can be returned. And so here I am writing this letter. I wrote to them about my concern the day this happen. I haven't heard from them. I hope Amazon will see this on there review and contact me and try to help me with an exchange. I hope none of you are having this problem... Nevertheless I am clueless in what to do next... perhaps "MySpace"