Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A frustrating disappointment

DO NOT BUY THIS PRODUCT. In fact, I advise against buying ANY Helio or VTech product. On top of selling a product that has yet to run properly in the two months that I've owned it, Helio's customer service and technical support is a travesty. They simply do not care if you are unhappy with their product and are not focused on improving your situation or making their customers happy. I am in the midst of sending scathing letters to the President, head of customer service and head of technical support demanding a full refund. Amazon.com should no longer carry these products.