Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great concept but product breaks

I loved my bra balls. But all three that I have owned have broken in the washer. I paid for two balls and one was replaced under warranty. After the one that was replaced under warranty broke, the company would not replace again. After contacting the owner for another replacement. This is the response I received."No, the replacement is not cover by the warrantee. No business in world would ever do that. In fact I am not even supposed to offer you the discount. I did it to make you happy."