Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken Crystal

I received this watch yesterday and the crystal has cracked and fallen off the face. I am VERY disappointed. The crystal is not flush with the face it is raised, which makes the crystal vulnerable to damage. Over the years, I've bought many Fossil watches (5) and have NEVER had a problem like this. Unfortunately, the watch is not covered for this type of damage, so I'm out the cash after less than 24 hrs of use.