Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Inferior product - please do not purchase any

After owning my kindle for 2 yrs, I woke this morning (Christmas 2012) to find it not working. Well, after troubleshooting and talking with two representatives/supervisors of kindle... it is shot! I mean dead! The rep. kindly reported that it is an "electronic Ink Problem" and that since I did not purchase the warranty... I was out of luck. So all you Christmas fans.. keep your money and purchase from some where else. You see, if the problem was caused by me, I can see my being out of luck. But by the problem admitted by representative to be a kindle flaw... kindle should at least replace the darn thing. To make matters worse... I just purchased 5 books for the winter and my relatives gave me gift cards as Christmas gifts. What a joke. Just like everything else these days... CUSTOMER SATISFACTION is a thing of the past and inferior products is our future...combined with CUSTOMER LOYALTY really don't matter.