Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worked great for a time

I bought this unit in December 2007. I really liked it, until March 2008 when it started leaking. I ended up (after trying it in multiple locations) propping the leaking end up with something. The water bottle had a pin-hole leak from day 1. The fan / motor is now only working periodically. Bemis/Essick doesn't allow email contact or support from their site, but routes you to service providers, none of which are in a state near me. I need to replace it, but since the price has gone up, and with all the trouble I've had, won't go this way again.