Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor quality finish

I ordered these table trays as a Christmas gift for my mom. When the trays came in the mail, we noticed that three of the four trays had bad finish. There were patches where the finish was rough, and it was not in the same places on each tray. I contacted the seller and their solution was to send another set of TV trays (only after me needing to send a detailed e-mail about what what wrong with their product). The replacement set was on back order and took a few weeks to reach my mom. When she opened the new set of trays, she discovered that they were pretty much the same as the first set -- one tray with a good finish, and three that had rough patches of finish. Ultimately we returned both sets (which took a week to get the labels, and two to get the refund) and purchased the product elsewhere.