Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Damaged Remote

I purchased this item on Dec. 17th 2009, just before Christmas as a gift for my brother as he was getting a new home theater system for his new home. When he finally got everything hooked up in mid January, he realized that the remote LCD screen was black in one main spot and that it looked as it may had been used! When we contacted the online merchant to see if we could return the remote and get a replacement, we were told that this had to be done within the first 30 days of the purchase of the item... However, his gift was not opened until it was time to program the complete system and unfortunately it was 2 days past the 30 day time slot!!!! What a waste... No one would even respond to make an exception for the purchase!!!!Universal Remote Control MX-350 Osiris IR/RF Remote Control ( 8056 )