Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Love the product, despise the packaging

As the title states, my problem is with the packaging, not the DVDs. I have read that the sixth season has available the regular box for storage instead of the pathetic platic head which does little to protect the DVDs inside. The problem is that I have recieved this set as a gift.To be able to send away for the box, you must have proof of purchase. The set I've recieved came without anything inside except the DVDs. No receipt, no UPC code on the box and no proof of purchase. Therefore, no box. Fox refuses to send me a box, not even if I offer to pay for it as well as the shipping and handling. If I want the Box, I'll Have to purchase another set and use the information from that. Also, this offer only applies to the sixth season. I also have season seven in the plastic Marge head, recieved as a gift, and I hate that packaging just as much. This they do not give the option of purchasing the case. What a ripoff!!!!