Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Controlling the Game - Phil Laak

I returned this product. My first clue that I was in for a disappointment was when I attempted to open the case and the printed cover came off with the removal of the seal. The video itself had the sound quality of a poorly made home video. During card playing sequences, to hear Phil, I had to turn the volume to max, then I could barely hear Phil over the din in the background, making me thankful that the video was extremely short...surely Mr. Laak, with all of his money and talent, could have produced a better product.