Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cool but I got a defective one

I bought this for my daughter and she loves it, but we cant seem to transfer the software onto the handheld game. The software that we downloaded keeps saying it dosent detect any device. We tried soooo many times and went through it step by step over and over. We made sure its fed/completly happy and in the computer room pressed the action button made sure she was connecting but when we clicked on the button for the software on our pc it just wouldnt work it doesnt recognize the device,its so wierd. My husband is a System Administrator and he tried everything and it just doesnt work. I emailed for help on the website and the just sent me a message of instructions that i already tried.....not very good help, soo i give up,I think we got a defective one, im returning that sucker...