Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Don't count on the warranty or customer service

I have an Ionic Pro Turbo and it will not stay on for more than a couple of hours before it shuts itself off. It is 2 months old and should be under warranty. I have called 1-800-875-8577 and they ask me to call that same number back but select option 1 for "retail purchase". I tried numerous times but no answer. I emailed and they gave me another number 1-800-554-6051 and they too told me I had to call 1-800-875-8577 and select option 1. After much persistance, I have now reached a live person twice, but both times, they disconnected me after I explained my problem. There is no doubt that they have no intention of honoring their warranty and it is too late to return to the store. Beware this product! Every time I have talked to someone, it has obviously been a call center in India. As an added comment, the blue light is so bright that it is distracting in the bedroom. You'll have to cover it up.