Instruct: Classify the given Amazon review into its appropriate rating category
Query: The base is way too soft and fluffy.

I have two older dogs who are already ignoring this bed (just received it today) because they can't maneuver on it. There's absolutely no firmness to the base of it. It's like a big old way-to-soft pillow. What were these people thinking when they put this thing together?? And since it's a jumbo size, it looks like I'm stuck with it. I will not ever order another dog bed from Amazon. Grrrr.....