Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointed!

I bought this product and love the results on my screen. Unfortunately, it does not look so beautiful anymore when I print the pages out. The preview and printout are fuzzy as if in draft mode. All my other applications print out just fine. I contacted Nova's technical support, but the only help they offered was to send another disk, which did not solve the problem. Now they ask me to be patient, while they try to figure out my problem. I have waited a few weeks now and am very disappointed. No matter how great the software is, if there is no real technical support, its worthless.