Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broke!

This worked well for about 4 months and then broke. Its mechanism turns to "warm" now way before the rice is done. When I called the company to ask about service or an exchange, I got someone one time. I had to call back with more information from the receipt and I have never been able to get a hold of someone since then. I have called about 8 other times. It is not worth my time to keep trying to get a hold of someone, pay to send it to a service person, etc. Since this item is well reviewed in Cook's Illustrated, I am debating buying another and crossing my fingers...