Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor customer service - Don't buy DeLonghi products

Purchased top of line model for convection oven ($165 3 years ago). Heater elements broke and DeLonghi no longer carries repair parts. Spoke with customer service manager who promised to replace unit in kind because I could not get replacement parts. They ended up replacing my expensive convection oven with a $79 toaster oven. I wouldn't spend the money on a DeLonghi product again.