Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Shipping Mistake

This was the first time I placed an order with Grady's Online. Grady's split my order into two orders. I received the first order for the demineralization cartridge without a problem. The second order for the replacement Ionic Silver Stick was a different story. The order for both items was place online on April 11th. After waiting quite a while I finally received the second order, on April 22nd, but they sent me the wrong item. When I called, on April 22nd, they said they would send out the correct item and a shipping label to mail back the wrong item. On May 1st I called Grady's again to inquire about where my second shipment was. Grady's finally shipped the second item on May 4th, almost a month after placing the order. The prepaid shipping label was not included as promised. A few days later Grady's sent an apology letter along with the shipping label. Even though their price was good I wouldn't order from them again.