Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The Nordstrom Way Review

Reading the Nordstrom Way has made me highly respect the store itself. It was very refreshing to read a book about a company that places so much emphasis on customer service. After reading the book, I was convinced that Nordstrom truly values their customers above all else, unlike many retail stores today. I thought that the author did a very good job in both retelling the history of Nordstrom and conveying their way of conducting business. Through telling the story of the Nordstrom family, giving examples of good customer service, and sharing personal stories of Nordstrom employees, the author does an excellent job of helping the reader understand what Nordstrom is all about. I would recommend this book to anybody interested in learning about how to run such a successful business as Nordstrom has done and will continue to do for years to come.