Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Amazon phone service TERRIBLE!!!

I purchased a phone from Amazon, it was a very poor choice on my part so I returned it. Now here's the problem; I cannot get a replacement phone, at the upgrade price, from either Amazon or ATT until 12/08!!! Although I returned the phone since I had already upgraded I cannot get another phone. Amazon blames ATT and ATT blames Amazon, they both got paid and I have no phone.Moral of the story: Don't purchase through Amazon if there is any possibility you may want to return the phone.