Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great when it works, lousy support

I have never been able to get decent support for problems with Quicken, and they do crop up too often for something I have to rely on. Intuit has the worst support policy of any company I deal with, enough to make me seriously consider going through the pain of switching to Microsoft Money (and considering my opinon of Microsoft, that's saying a lot!). Latest example: I bought a new machine, followed the directions for backing up my files on the old machine and restoring them on the new machine. This lost all my preferences, but that was the minor nuisance. THE DEVESTATING PROBLEM IS THAT I CANNOT GO ONLINE TO ANY OF MY BANKING, BROKERAGE, OR CREDIT CARD COMPANIES NOW. Not a hint of a clue anywhere in the documentation, help, or website that Intuit ever considered that customers using the online features might upgrade their hardware. Rather than go through telephone hell and then pay $... a minute to discuss it with them, I'm out of here!