Instruct: Classify the given Amazon review into its appropriate rating category
Query: I WAS so hopeful.......

I was SO disappointed when this arrived!! I'd read so many great reviews before I finally decided to purchase this, but when it arrived, the box was a dirty mess that looked like it had already been opened and maybe repacked. The topper wasn't completely sealed in plastic and when I looked in, the smell was overpowering!! I didn't open it completely to even see if it had the gel swirl, was in one piece. or if the smell would dissipate. Back it goes!!!