Instruct: Classify the given Amazon review into its appropriate rating category
Query: Great purse except for zipper failure.

I have really enjoyed this purse until the front zipper utterly failed. General use on the zipper and in less than eight months it quit working properly. Now I have a very nice purse that fits my needs but cannot contain anything in the front pocket. I have put up with it but it is very frustrating. I am trying to contact the company about this problem.