Instruct: Classify Amazon reviews into positive or negative sentiment
Query: New appears to be used?

The product is advertized as new oem brother product. upon installing new drum the starter paper that ejects upon start-up was not present and the print quality was worse that the unit being replaced. a series of black dots are now present in right hand column. Very dissappointed. I've installed one replacement prior to this and experienced none of the problems stated above. It wasn't worth the savings. I'll need to purchase new unit at brick & mortar store.