Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Song Without End DVD

This DVD was purchased to replace an older VHS tape. The DVD of this movie was apparently produced in China. Upon viewing, the picture quality was very poor--much more faded colors than in the older VHS tape. The subtitles appear to have been translated from English to Chinese, and then back to English, as the language was stilted and rather strange at times. We returned the DVD on Oct 30, 2009, and asked Import CD to credit our Amazon account for the amount of the DVD. After waiting a month and hearing nothing back from the company, I sent them an email on Dec. 1, 2009, asking if they had received the DVD and were going to credit our Amazon account. Now, 15 days later, I have still gotten no response from my email request.I would rate their customer relations as being very poor, and would caution people from doing business with this company.