Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Micromemo - Nasty Signal to Noise Ration but J&R service is great

I was very disappointed to find the signal to noise ratio on the Micromemo was terrible - 40dB, akin to a cheap cassette recorder of yester year. Fortunately, when J&R; Music World (who fulfilled the Amazon order as an affiliate supplier) received my poor review, they EMAILed me and were happy to give me a refund! Great service, J&R;!!! They not only proactively look for customer feedback but took the initiative to contact me for a refund - wow! Hopefully, Extreme will eventually fix the engineering problem on the MicroMeo - I now find many others who have had similar problems.Warm Regards, Michael