Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor product delivery

I ordered 2 groups of 10 poker chip trays, they are sold in packs of 10. I recieved 2 trays not 20. This order was for a poker party I was holding and because of the mixup, where I had to order from another supplier, I did not have the trays for my event.No effort was made to correct the problem other then they refunded my charge.You need to work with your staff, to resolve customer issues, rather then just get refunds.I feel a simple call to the supplier of the trays and the trays could be sent out red label to assure a customer is happy.I will really think twice about placing another order when there are time concerns.