Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Genie garage remote

My replacement Genie garage remote didn't work. It wouldn't program. I have programmed a remote before so I know I did it correctly. My garage door opener was manufactured after 1995 as suggested for this compatable remote. I spoke with customer service for Genie and they didn't recognize the model # of the remote I received from Sanford and Son. They walked me through all the steps again to program the remote and it still didn't work.