Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken dishes and coffee mugs!

My wife and I are planning a wonderful Christmas party and fell in love with the Pfaltzgraff Winterberry dishes. When we order three service sets for 4 they arrived at our home smashed inside the Amazon box. So we called and return them with requests for special handling on the reorder, only to find the reorder in the same shape as the first, Smashed inside the Amazon packing. Amazon put the Pfaltzgraff retail box without any padding in their thin box and shipped them to us UPS. What a joke. UPS are animals when it comes to handling fragile items. I can not imagine anyone receiving an order of these plates without them being broken, DON'T ORDER THESE FROM AMAZON! You'll be disappointed.