Instruct: Classify the given Amazon review into its appropriate rating category
Query: Has issues, but prompt customer service

This case is sleek and accents the phone well. I have had an issue 5 times now where the phone falls from a reasonable height onto its side and the rotating vibrate switch gets stuck down and won't turn anymore. I have had to request a replacement from customer service 5 times now. They have sent one each time, but its very inconvenient to go with out a phone case and to have to reach out for a replacement. Customer service also claims the issue is uncommon. I don't buy that, but I guess I understand why they wouldn't admit it.