Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible customer service

I ordered this from Amazon and did not open the box for two months because my oven was not working properly and I was waiting on it to be fixed. The mixer did not work from the minute I opened it. The bowl did not rotate continuously and the beaters did not snap into the mixer. The manual instructs you to call the Sunbeam number. It is an automated system and one of the option is "does the bowl not rotate properly." They instruct you to call a service provider. The nearest one to me is over three hours away. The employee told me that if I could not bring this in, I could ship it with the invoice and my complaint. I had to pay $19.00 to ship this. I should have opened the box sooner and tried the mixer so that I could have returned it to Amazon. I still can't believe that a good company like Sunbeam gives such poor customer service. I will never buy another Sunbeam product.