Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Service

The order was no received and I had to call to find out what had happened to it. They apologized and said they would look into it as they could not find the order. A couple of days latter we received a package from them with the right paper work for what we ordered but the wrong item. We again contacted them and received an other apologe. Todate nothing else has happened.