Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Child in Tears

This seller and item were both AWFUL! I have never felt so compelled to write a review. Usually don't waste my time, but needed to warn others!! Rude seller.Wouldn't replace defective item.Receipt says they will return and refund items but they DO NOT! The airplanes were so cheaply made they broke while putting together.(if they weren't already broken in the package) My seven year old son was IN TEARS because he had saved up his money to buy two of these. Since I opened the package (to put it together)they said I couldn't return it. I have had several styrofoam airplanes in the past, so I DO KNOW WHAT I am talking about. DON'T LISTEN TO OTHER REVIEWS! Really, you couldn't just refund the defective items? Back your products and if they stink, refund the customer! Don't buy from them. Target carries a heavy duty airplane that we will purchase again.(AirHogs stickers on it)