Instruct: Classify Amazon reviews into positive or negative sentiment
Query: It was a disaster

I bought this product as a present, since I've one an it's great but me experience become a nightmare when the product arrived the speaker key didn't work so I requested an exchange being very expecific that a wanted a device that work appropriately and I had to pay for the return package, but I didn't complain thinking in my friend's present, and when finally the devices arrived, again they sent me one that did'd work this time was the light key, so I had to return the product agiain and paid again for the return package.....it was a disaster and I gave my friend other present