Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Stops working after one year

This item delivers as promised with few minor glitches. My units have both leaked a bit, and the initial connection is somewhat difficult. Yes the hose is neatly re-wound, but both of my carefully stored units do not work well this year. They both require assistance to rewind, yes you must open the lid and assist with a tug on the wheel every one to two turns. That is not to much fun especially if the sharp edges on the wheel cut your fingers. Anyway if you check with the manufacturer, even though their phone states they are closed during their stated business hours you can leave a e-mail message and order parts (if you know what you need) on their website at www.no-crank.com.Good Luck!