Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible service & support

Don't bother with this piece of junk, I'm very surprised to see it still listed on Amazon. Earthlink service and support is terrible, Google "Mailstation" to read the current status of Earthlink and Mailstation support. My mom had one of these years ago, and it worked fine back then, but Earthlink has all but discontinued support for the thing and getting problems solved is impossible. Google for alternatives.