Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Does not stand behind product

I ordered the bracket and received it promptly. However, when I hung the tv on the bracket one of the pieces bent. In addition to that, the U connetor kept moving left or right after I would set it.I did everything the limited instructions told me to. Long story short, I reported this immediatly. I got the run around from jenny in customer service for two weeks. E-mailing back and forth about 10 times and drilling me like I did something wrong. Then she just stopped.After a week I e-mailed her to ask if they were going to stand behind the product and I never heard back. No big deal, I will report it to my credit card company and get reimbursed.Point is, I guess the reviews are all good till you have a problem. Needless to say I won't be letting them steal my money anymore!