Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Warranty Service

I purchased this vacuum just under a year ago. After about 2 months a wire in the motor went bad and we took it in for repair. It was repaired on a timely basis by the authorized dealer. About 4 months later, a plastic part on the housing broke that holds the handle upright. It has been in the shop for 3 months with the parts on back order.I contacted Hoover's customer service and they were of little help in trying to assist with the back ordered parts.In terms of cleaning this vacuum does a nice job but their warranty service is very slow.