Instruct: Classify Amazon reviews into positive or negative sentiment
Query: disappointing

I purchased carseat months before baby was born and only used it a couple of times during her first 2 months. The seams started coming apart during the first couple of months of use. When I called customer service to request a new cover they told me that I'd have send my receipt of purchase and pictures of the defective product. I was not inclined to put together a package proving the defect in my newborn sleep deprived state and therefore decided to keep the poor product. Just a couple of months later the pieces that hold the hood on popped out.Between the shoddy craftsmanship and difficult customer service, I'd go to another brand of travel system next time.