Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Suprise 911 Startup Charge and Monthly Fees...

Congress passed legislation requiring VOIP providers to offer 911 (Emergency) services to VOIP customers. As a result, Packet8 hit me with a $9.95 "upgrade fee" to start the 911 service and a new $1.50/month "E911" charge.I was willing to pay the $1.50/month if they would meet me halfway and waive the startup charge. I called Packet8 to see if I could somehow get the $9.95 fee waived, but they wouldn't budge. I'm stuck with a $59 disconnect fee if I don't complete the mandatory upgrade.The Packet8 phone service is reliable but if they are going to be adding fees and charges, traditional phone lines become a more attractive option.The decision to go with Packet8 is yours.