Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hook & Loop closure is too hard to open

This seems in general to be a reasonable armrest pocket bag. There is very little clearance between wheelchair armrests and the wheel and this fits. But it uses a strip of hook & loop ("Velcro") running the entire length of the pocket. It is very difficult to open even for a fully- abled person. The company has a 20% restocking fee ($4). Tthey charged $7.45 for shipping it in the first place. I would have to pay return shipping, plus time and effort, making the whole endeavor a loosing proposition.