Instruct: Classify Amazon reviews into positive or negative sentiment
Query: doesn't toast bread!

I bought this item[...] and toasted bread as a trial. Only the top burners turned on, and the bread was toasted one-sided. And it took forever! Why would a company make a toaster that doesn't do it's main job- to toast bread?! Needless to say, I returned this item back[...]. I'm very disappointed in Kitchen Aid. I have other products from them and they are excellent, but this one fell short of even the lowest of expectations.