Instruct: Classify the given Amazon review into its appropriate rating category
Query: WORMS AND SNAILS!

These plants were INFESTED with worms and snails! I mean tons of worms floating when I did the recommended quarantine soak. I am starting a planted aquarium for the first time and emailed the seller. He said the snails are beneficial and told me to do some research! I’m disgusted. I did do research and found the worms are a result of poor conditions in the tank...WORST customer service ever! And I have to do all this work to get the infestation out of my plants! Thankfully I did not put them in my tank, they are going in the trash. What a waste of my time and money. DO NOT BUY!