Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good sound but......

These earbuds have great sound but.... unfortunately they are not very dependable. I have already gone thru two sets with the same issue. One of the buds stops working. The sound only comes thru one ear. Now I would expect this if they are treated rough but I was very careful with both sets. For the same issue to happen with both sets would mean there is a flaw in the design. If they continued to work these would be a 5 star rating.