Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointment

The CD was blank. There were instructions on how to download it on my mac, but they didn't work. We had three people try to help me do it, all in IT at different places including Apple, and it didn't work. We got our money back, and the company paid the return postage to. This happens sometimes, but i REALLY wanted this movie as it's one of my faves. I will get it again later, when i get money for it.