Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Product, Bad Service

Omron HEM-432C Manual Inflation Blood Pressure MonitorPurchased this on MD's recommendation. The unit always read high and erratic. Finally did a comp with MD's office. Yup, high & erratic.Returned it for repair after speaking with Customer Service who indicated that typical service charge was $20.They returned it to me without charge, diagnosing "Deflation rate test high. Manufacturer cannot repair unit."Returning a mal-functioning unit is not a satisfactory resolution.Returning a functioning replacement unit for the nominal $20. cost of repair would have been satisfactory. In my experience this is a common policy with other companies.I see now--too late--that user comments on their blood pressure monitors largely contradict the high ratings given to Omron monitors by consumer and professional agencies. Something is seriously out of whack here.I would say that they can ill-afford treating consumers in this way.