Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Experience

I bought this item last year, and it has only been used 3 or 4 times by an average 2-year old toddler. One of the legs became detached when the metal fastener broke off. This defect renders the bed unusable, and a safety hazard.Their customer service rep wisely recommended that we discontinue use, after informing me that it cannot be repaired and only has a 90-day warranty. Up until the breakage, I was pleased with the product.To be fair, their customer service rep did respond quickly to each of my email inquiries. However, the manufacturer apparently does not back up this product by providing replacement parts or services for defective merchandise.If you decide to purchase this, be aware of the 90-day warranty policy. You will be out of luck if something breaks after that time period.