Instruct: Classify Amazon reviews into positive or negative sentiment
Query: one touch can opener HALTS

I was pleased with this can opener for a while...maybe 2 months..used it maybe 5 times a week. There was no indication that the batteries were failing. The other night I started to open a can, the opener worked for about 1 inch, then suddenly STOPPED...I cannot release it to see if a battery change will work. The opener is holding onto the can with the perseverance of an alligator. It looks like the only way I can release the contraption is to force it, thus breaking it. I shall return to the "hand crank" openers. The toll free number on the opener ( for help) is not useable in my area ( Springfield-Northampton Massachusetts).An email to address found on internet resulted in responder knowing nothing about item.