Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Junk -- Cuisinart terrible customer service

I ordered this in Sept. 2005, and during the first use, it stopped working. I immediately called Cuisinart customer service for a replacement -- not only do I have to pay to send back the hunk of junk, but I also have to pay for them to ship the new item. BUT WAIT -- IT GETS BETTER! I finally got the replacement March 2006 and am told that my three year warranty on the new product begins a month before I bought the original hunk of junk! Because they took their sweet time, I have lost nearly 7 months of warranty time for an item I bought and have yet to use it one complete time successfully! They told me that there was absoultely nothing they could do about it. UNBELIEVABLE -- talk about terrible customer service policies. That is the last time I am fooled by Cuisinart (Conair) -- I will never buy another product from them!