Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nuance? More like Nuisance

Needed to convert a PDF file today. Created an account to order the downloadable version thinking I'd get it right away. Paid via PayPal. Received confirmation e-mail but no download link. Checked status..."under review". Check PayPal..Nuance grabbed the cash already. Checked status..."under review". Tried to send e-mail asking how long review would take...need to create a separate account just to contact them. Decide to call instead. They say PayPal takes a couple of days to process. I say "You took the money out of my account already". I say "cancel the order". They say "Can't do that..it is under review". They suck. Google Nuance Communications and see the lawsuits and crooked behavior in the past. This is my last dealing with Nuance Communications. I have NO idea what the product is like since they seem to be unable to provide modern online transactions. What do they have? An e-mail box that someone opens up once a day to manually process the orders?