Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality

I have four of these handsets and thought they were the greatest invention ever . . . until the keypads started going out. It starts with the 3 and pretty soon you can't hang up the phone! I just contacted customer service, and they are no longer replacing any handsets unless you purchased the unit within the past year. So, unless you want to replace your phone each year, I would stay away from this model.