Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Epson Colored ink cartridge

This product (color Epson ink cartridges) arrived on time. I installed one of them. It is not producing print except for a few blurry smears. This is frustrating, as I cannot use my printer. I have not had time yet to make calls to Epson tech to assess the problem. Can I return the product and get a refund if it is defective?Obviously, I should not rate the item, except that the reporting system requires it, so I hit one star.