Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Loved it at first but keeps malfunctioning !!

I loved how fast this tungsten is and the great color screen ( so much better than the previous model) but the tungsten keeps crashing. Thank goodness I always back it up! I've owed palm handhelds for 4 years now and upgraded several times with newer models. Quality and dependability has really gone down. I'm returning this for another mnufacturers' handheld.