Instruct: Classify Amazon reviews into positive or negative sentiment
Query: customer service??????

My Wife bought one of these waffle makers and read and followed ALL of the instructions. The second time she used it, the lifting handle broke off in her hand while attempting to produce the first waffle. We have sent two emails to customer service which included a photo of the damaged waffle maker. To date, NEITHER of the two emails has received an acknowledgment or a reply.