Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A Truly Terrible Product

I bought Internet Security 2005 because Symantec charges almost as much to upgrade my 2004 version as to buy the new 2005 product. The 2005 version is a pure nightmare! I even had to reload Windows XP along with Service 2 and all of the drivers. I've been messing with this piece of garbage for several days and still get a load-stopping message, "Setup was unable to remove previous installed versions .....etc." I followed every instruction on the Symantec support website with no luck. They don't even have a specific solution for the message that their installer puts on your screen! This product sucks and Symantec support designers are a couple of lines of code short of a release version. I'm a programmer and would be ashamed of this program.