Instruct: Classify the given Amazon review into its appropriate rating category
Query: Unhygienic, dirty upon arrival...

Was super excited to receive this pillow, only to find out it may have already been used and damaged upon arrival. Super deflated and disappointed with such hyped up marketing and brand imaging on social media and their website. How can you be a pillow manufacturer and not have proper hygienic packaging to protect the pillow when at your warehouse and/or when shipping to a customer?