Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible experience

I placed an order for a movie on 6/25 and as of today 7/27 I still haven't received it. Terrible customer service, they keep telling me to check with the post office and giving me the run around when I ask them to re-ship or refund me. This is the last time I order from them, buyers beware they are not professional and will not take responsibility when an order is not received!