Instruct: Classify Amazon reviews into positive or negative sentiment
Query: MIssing parts

I bought this item as a Christmas gift for my Son-in-law and when the box was opened it was missing the fuel line and propane tank pressure valve and there was no instruction booklet. I was not sure what all was missing with out the booklet. How they could have missed putting these key items in the box, is a puzzle. I was able to go online to Bayou Classic and look up instructions from downloadable booklet. After a couple of days of no response to the company phone line (I assumed they may have been still on a Christmas Break) we were able to reach someone and to their credit, they mailed the missing fuel line out immediately.Jury is still out on how it operates but at least the company came through with the part.