Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good wiper but bad experience

This is a good wiper blade with bad, bendable packaging. The 1st order with 2 wipers had one broken plastic end and was unusable. I returned the item for a replacement. The replacement came today. The box had already been opened and the blade was bent in the center. The pin for the mount was missing. Having been through returning the 1st blade I decided that this one was salvageable with a plier bend and a bolt with Loctite to replace the missing pin. When I went to mount it, the mount was too small. The only other mount was too large. The standard mount was missing. I believe that I was sent a wiper that was returned as damaged by another customer. Until Amazon can supply an undamaged wiper, buy elsewhere.Update: The third time is a charm. I just received another replacement in pristine condition, sent overnight UPS. This time a smaller, more rigid box was used. Amazon's return policy is excellent. They shipped to me free and reimbursed me for the returns.