As the pace of the evolution of service delivery systems and the reconfiguration of grantees accelerated following the funding cutbacks and program reforms in 1996, and spurred on by the technological revolution, the reporting of grantee activity solely on the basis of cases was becoming increasingly inadequate.
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During this period, the reporting of grantee activity got worse.
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Thanks to the funding cutbacks and program reforms, the reporting of grantee activity had improved across the board.