IBM Secures European Outsourcing Wins
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TechWeb - IBM won two contracts from a major Spanish energy company and a contract extension from an Italian banking group.
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SAP, the world's leading maker of business software, said a strong performance of its European activities helped boost earnings in the third quarter, which came out higher than analysts' expectations.
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IBM announced strong second-quarter results today, with good news for both its Americas and services businesses, which previously had underperformed.
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IBM plans to continue hiring global services delivery staff in India by the thousands, adding to the 73,000 it already has in its global services and other operations in the country.A large number of Indian outsourcers and multinational services companies have set up services delivery operations from India. Their competition for the best staff is&#160;driving up salaries. Companies are however introducing quality systems that enable them to weed out low performers. IBM, for example, sacked about 200 staff earlier this month, after a staff appraisal. Indian outsourcer Tata Consultancy Services said a day later it had terminated 500 staff after a similar staff appraisal.Staff attrition in IBM&#39;s global services delivery operation in India is within 0.2 percent from the attrition rate at IBM&#39;s global services operations in the U.S., said Diane Gherson, vice president of human resources (HR) for IBM&#39;s Global Business Services.&quot;Our business model is based on that range of attrition, and we don&#39;t mind some attrition because it helps us get fresh talent, and offer growth to people in the organization,&quot; she said Wednesday.Although staff salaries are rising in India higher than in most other countries, IBM has been able to recover the increased cost from clients by offering staff with higher skills, Gherson said. Salary increases will however eventually become a problem for India if the amount staff are charging cannot be recovered from clients, she added.Even as some research firms have warned of&#160;reduced growth in IT budgets&#160;in the U.S. this year, IBM is not feeling the impact yet in its services business. &quot;They will talk themselves into a recession if they are not careful,&quot; Gherson said. Besides, over 65 per cent of IBM&#39;s revenue comes from outside the U.S., she added.Forrester, for example, forecast on Monday&#160;slowing growth this year for purchases of IT products and services&#160;in the U.S., based on the assumption that a mild recession will hit the U.S. economy in the second or third quarter.IBM&#39;s services delivery strategy has been to set up delivery operations in a large number of countries to tap talent in these countries, and also to deliver to the customer a variety of skills and services, including language skills, and services delivered in the same time zone as the customer, said Rajesh Nambiar, Head of IBM&#39;s global delivery business in India.India is IBM&#39;s second largest location outside the U.S. for global services delivery, and will likely hold this position at least for the next five years, Gherson said. India is also an important market for IBM, Nambiar said. The company earned revenue of about $1 billion from the Indian market last year.
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The RFID services from IBM will include consulting, business case development, technical proof of concept, pilots for the client and trading partners and full system implementation for industrial companies.
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IBM (NYSE: IBM) today announced that analyst firm, Gartner Inc., rated its Data Center Outsourcing capabilities as a "Strong Positive" service in its July 26, 2006 "MarketScope for Data Center Outsourcing, North America" report.
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IBM has won a $972 million, seven-year services contract to help move U.K. bank Lloyds TBS to a converged voice and data network that improves connectivity for more than 2,000 national branches and 4,200 ATMs.
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Indian outsourcer Infosys TechnologiesÂ is expanding its facility in Brno in the Czech Republic, to boost its ability to deliver services to its European customers.ADVERTISEMENTMAKE SOA REAL WITH IBM WEBSPHERE PODCASTStreamline processes and maximize efficiency within a proven service oriented architecture. Take back control of your business processes with IBM WebSphere.
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IBM has won a long-term contract from Honeywell worth several hundred million dollars, its largest military/aerospace engineering contract since IBM exited the field a decade ago, it said on Monday.
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As blue chip companies in developed marketsÂ scramble to outsourceÂ high-cost jobs to low-cost countries, one of the world's biggest technology companies -- IBMÂ -- seems content to keep more than 1,800 highly trained, well-paid IT engineers at its R&D (research and development) lab in BÃ¶blingen, Germany.
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IBM dispelled some of the gloom surrounding the tech industry&#39;s third quarter performance yesterday, when it reported strong results for the period and raised expectations for the full year performance on the back of the just finished period.
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IBM Corp. said Monday it has won a $1.4 billion outsourcing contract from AstraZeneca PLC, a seven-year deal aimed at helping the British pharmaceutical company manage its internal technology operations.
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IBM said Monday it had sealed a 1.4 billion dollar, seven-year, global IT outsourcing deal with Britain&#39;s AstraZeneca, a major pharmaceutical group.
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IBM (NYSE: IBM) today announced that it has reached an agreement with  the U.S.
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(InfoWorld) - The emerging nations of Brazil, China, India, and Russia together represented five percent of IBM's second-quarter revenue, and the vendor is looking for those revenue levels to double over the next four years. "These emerging countries are among the fastest growing IT markets in world -- and we're investing to capture growth," Mark Loughridge, IBM's chief financial officer, told analysts during a Wednesday conference call to discussÂ the vendor's latest financial results for the three months ended June 30. IBM's revenue in China and India grew over 30 percent in the second quarter of fiscal 2007 compared with the same period a year ago. In Brazil, IBM's revenue rose nine percent, while the vendor's revenue in Russia rocketed by 52 percent versus the year-ago quarter. Asia-Pacific helped IBM's global services operation continue the return to health it began to demonstrate in the first quarter. Previously, IBM's overall services business had shown little or stagnant growth. Second-quarter revenue growth for the unit was up 10 percent to $13.1 billion on the year-ago quarter. Eleven deals signed in the quarter were larger than $100 million, according to Loughridge. IBM is also seeing more revenue growth from its existing customer base as it invests in the vendor's services, he said. In the area of strategic outsourcing, IBM saw particularly strong revenue growth in India with an increase of nearly 150 percent. Looking at IBM's services business as a whole in India, Loughridge was extremely bullish. "Weâre beating the local competition on their own turf," he said, citing deals with Delhi Airport and the Indian Tax Authority as well as an expansion of an existing agreement with mobile carrier Idea Cellular. Elsewhere in the world, IBM's global surveillance services business is performing strongly. Loughridge cited implementations of surveillance infrastructure at Chicago Transit Authority and the Unicredito Bank. It wasn't all good news. IBM's systems and technology business took a hit from lower demand than had been expected for chips to power games consoles. "We do have opportunities in other high-growth segments, including wired and wireless communications," Loughridge said. Sales of the vendor's external disk storage were disappointingly flat. On the plus side, IBM experienced very strong performance in its tape storage operation where revenue grew 19 percent. The vendor's System z mainframe continued to do very well driven by customers looking to consolidate servers and embrace virtualization. It's a trend, Loughridge said, that's leading users to purchase enterprise-level hardware. "This [z] box saves customers a lot of money; it's a strong economic proposition," he added. IBM's System i servers again performed poorly, but Loughridge hoped that situation will change once IBM refreshes the family with its Power6 processors, which recently made their debut in the vendor's System p midrange servers. On the software side, IBM experienced another "very strong quarter," Loughridge said, with the vendor's WebSphere middleware and its Tivoli systems, storage and security management products all performing very well. Overall, Loughridge was a happy man. "This was a really great quarter," he said. "I think every CFO waits for a quarter like this."
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IBM said Wednesday that it has sewn up outsourcing deals with two Danish companies valued at more than $1 billion over 10 years, reinforcing its strength in Europe.
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A new, independent research report named IBM (NYSE: IBM) as a strong performer in service oriented architecture (SOA). The Forrester Wave(TM): North American SOA Integration, Q3 2006, September 2006 examined IBM Global Services' current SOA offerings, SOA strategy and market presence.