EBay to Cut Fees, Expand Customer Support
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Online auctioneer eBay Inc.  will lower the fees it charges to list items for sale, the company said on Sunday, as it also announced other changes in pricing and customer service policies in response to user feedback.
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EBay, the world's largest online marketplace, today posted a quarterly profit that rose 77 percent from a year ago, fueled by growth in its international and PayPal businesses.
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PayPal&#39;s problems arrive at the very start of the crucial holiday selling season. Users began to note problems on Friday following a software upgrade, eBay said.
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The PayPal expansion is one more step toward the company's global growth.
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Angry eBay sellers are threatening a weeklong strike to protest  changes in the online auction company's fee structure and eBay said it hopes the sellers will come around.
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Many sellers and a few longtime analysts of eBay say the company is generating fewer of the bidding frenzies that once translated into profits.
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The significant&#160;changes that eBay announced last week&#160;have merchants abuzz as they analyze and react to the impact that the restructured fees, modification of the search and feedback functions, and other changes will have on their sales and profits.
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EBay will cut fees for sellers of books, music, movies and games. But it is defending the changes to the feedback system that have so many sellers angry that they are planning a boycott.
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Citing user concerns, eBay has dropped plans to close its Half.com unit in mid-October and move the online used merchandise store's buyers and sellers onto eBay's main site.
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EBay's PayPal division recently snapped up Israeli security company Fraud Sciences, in a move that could help advance eBay in its long battle against online scammers.
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InfoWorld - The significantÂ changes that eBay announced last weekÂ have merchants abuzz as they analyze and react to the impact that the restructured fees, modification of the search and feedback functions, and other changes will have on their sales and profits.
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Online auction leader eBay Inc on  Tuesday introduced price changes and tighter sales standards in  a bid to retain quality sellers, improve customer service and  revive flagging growth.
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The company plans to recoup by raising its commission on items that sell.
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Customers at online music store will be able to use eBay&#39;s payment service to pay for songs. SAN FRANCISCO  - Apple Computer Inc.
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EBay has big plans to provide more programming tools to its large community of third-party developers.
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Some small business owners who reach most of their customers via eBay Inc. expressed anger Thursday at the online auction giant's plan to boost the monthly fee it charges sellers by 60 percent. Its shares lost nearly 4 percent.
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Less than a month after announcing a price hike that enraged small business owners, eBay Inc. said it would reduce some fees and promised to improve customer service.