Many unhappy returns: Software tracks shoppers
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Just as surely as shoppers unwrap their presents, they will return or exchange a gift they couldn&#39;t wear or tolerate. The never-enjoyable experience has become less jolly this holiday season because retailers
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Consumers thes e days have to navigate a plethora of return policies. Be certain you know the store&#39;s rules before you pay. By Joe Goldeen.
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Whether it's the latest miracle ab exerciser, a get-rich-quick scheme or a weight-loss supplement, many of those call-now-and-order products hyped on infomercials and TV shopping networks are nothing more than tacky junk. Separating the rip-offs from the useful gadgets isn't always easy.
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Economy: With consumer confidence down and spending up, shoppers wrestle with &#39;stop-and-go&#39; mixed signals. By Andrea K. Walker.
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Human Behavior | Research suggests last-minute shoppers think differently from those who plan.
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Your stocks are paying you more than you think: a black-and-white look at reinvestment.
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Inflated prices or calorie counts? Deflated retailers or air-pumped sneakers?
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Web services that plumb for consumer views, helpful and hurtful.
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In an effort to curb fraud, many stores require photo ID or other personal information. By Wendy Tanaka. PHILADELPHIA -- With the holiday presents mostly opened, a trip to the merchandise return counter can&#39;t be far behind.
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The first raw data on Internet usage yesterday indicate shoppers rode heavy on the net. But there's one important question outstanding: Were those shoppers also purchasers?
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Retailers, hoping to lure shoppers at a time of soft sales, are tapping technology to make browsing and buying easier.
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Business & money: After a gloomy Christmas, retailers are pessimistic as debt-laden customers face reality
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A shopping spree before and after Christmas helped many of the nation's retailers meet their holiday sales goals, but heavy discounting to lure customers into the stores came at the expense of profits, Wall Street analysts believe.
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Online shopping engines may help you find multiple price offers, but our investigation finds that unscrupulous stores are gaming their systems.
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Consumers in the United States are already spending record amounts of money online. One e-commerce company has a novel way to help Net shoppers hunt for bargains this holiday season.
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Consumers often criticize companies for poor service, poor workmanship, or just being sleazy. But despite conventional wisdom, the customer isn't always right. Sometimes the consumer is right, sometimes the company is right, and sometimes the answer falls somewhere in between. Here are a few tales from the frontlines:
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Some unscrupulous vendors manage to worm their way into price comparison site listings. Knowing how these shopping engines work can help you avoid the bad apples.