Dell torches US kiosks
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Direct Stores scorned for retail relationships Dell is shutting down its 140 US store kiosks, made obsolete by the company's decision to jump into bed with retailers.â¦
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Dell  is in the middle of a  brewing image crisis, launching its biggest-ever product  recall, reporting a sharp drop in profit, and disclosing an  accounting investigation all in one week.
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By Altus, Celeste  ROUND ROCK, TX: Dell Computer said this week that it reached out directly to customers in last week's massive battery recall, the largest in the history of the consumer electronics industry, according to the US Consumer Product Safety Commission (CPSC).
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"OK" results aren't good enough for Dell anymore. That's great news.
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Dell on Wednesday announced the shutdown of retail kiosks in malls throughout the United States as it adjusts its evolving product distribution strategy.The closings comes at a time when Dell is repositioning its retail strategy to attract more customers by selling products through its Web site, retail outlets, and over the phone.Dell had&#160;more than&#160;140 kiosks, called Dell Direct stores, for customers to buy products, including PCs, TVs, and printers. Dell representatives staffed the kiosks and assisted buyers in choosing products and placing orders. The kiosks didn&#39;t actually carry inventory, so products were shipped to buyers.This change does not impact Dell Direct stores in Canada, Asia-Pacific, and Japan, said Lionel Menchaca, digital media manager at Dell in a blog entry. The company has about 50 stand-alone kiosks outside the United States.&quot;We started offering Dell systems through retailers about six months ago, and now customers can buy Dell desktops and laptops through more than 10,000 retail outlets worldwide,&quot; Menchaca wrote.The needs for kiosks declined as retail stores provide more accessibility to Dell products, said Dell spokesman David Frink. The kiosks, introduced in 2002, are being closed immediately, Frink said.The shutdown might lead to laying off employees who staffed the kiosks, Frink said. He declined to comment on an exact number of layoffs and charges that the company might take relating to the shutdown.Dell has expanded its in-store offerings over the last six months by signing up retailers globally to sell its products, including&#160;Best Buy&#160;and&#160;Wal-Mart&#160;in the United States, Tesco in the United Kingdom, and Bic Camera in Japan.The kiosks were just an expansion of the company&#39;s online and catalog sales, said David Daoud, an analyst at IDC. &quot;If anything, it shows that Dell doesn&#39;t want kiosks to compete with the brick-and-mortar stores,&quot; he said. Customers prefer to buy products online or at a store, so having kiosks doesn&#39;t fit with Dell&#39;s evolving U.S. business model, Daoud said.However, kiosks will be an effective tool to facilitate brand awareness for Dell in the international and emerging markets, especially for customers who can&#39;t go online, Daoud said. Though it has a significant enterprise presence internationally, Dell has the potential to grow in the consumer space, Daoud said.Dell&#39;s retooled retail strategy has helped the company expand its lead over Hewlett-Packard as the&#160;largest U.S. PC vendor in the fourth quarter of 2007, according to figures from analyst firms Gartner and IDC. However,&#160;HP remained the world&#39;s largest PC dealer, topping Dell, Acer, and Lenovo, according to figures from both firms.
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By Crayton Harrison, The Dallas Morning News  Sep. 12--Dell Inc.'s latest snafu has put yet another dent in the Texas computer giant's once sterling reputation.
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Dell Inc and Intel Corp have been hit by a class-action lawsuit that claims Dell improperly accounted for allegedly secret kickbacks from Intel worth as much as $1bn a year.
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Dell CEO Kevin Rollins came out swinging against overseas outsourcing in a speech delivered Friday at a conference in Boston. [Outsourcing Blog]
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About 4.4 million AC adapters sold worldwide with Dell notebooks between September 1998 and February 2002 were recalled Friday. Dell sold the adapters with its Latitude, Inspiron and Precision series of computers, as well as separately.
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But still in fourth place Dell regained a healthy chunk of the server market according to the analysts at IDC, suggesting "the new Dell" push has taken a foothold.â¦
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Yahoo reopens a 5-year-old case that banned the selling of Nazi memorabilia on its auction site. Also: Dell leads in computer sales despite tax levies&hellip;.  Europe still watching what Microsoft does&hellip;. and more.
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MacCentral - Dell Inc. took the wraps off its holiday lineup on Thursday, showing new printers, plasma televisions and music players that will soon be available through its Web site.
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By MATT SLAGLE DALLAS - Flamingo pink laptops, anyone? Computer maker Dell Inc. is hoping its image as a stodgy maker of desktop and notebook computers is about to end, and it's banking on some new color options and designs to do the trick.
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Dell Inc. DELL.O will recall about  990,000 power adapters for some of its laptop computer models  because of a risk of overheating which could lead to a fire or  electrical shock, the U.S. Consumer Product Safety Commission  said on Friday.
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Dell Inc.  will recall about 990,000 power adapters for some of its laptop computer models because of a risk of overheating which could lead to a fire or electrical shock, the U.S. Consumer Product Safety Commission said on Friday.
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About 4.4 million now under recall; firm says units can overheat, possibly causing fire or shock. NEW YORK (CNN/Money) - Dell Inc.
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Also: USPS service kiosks taking pictures of customers. [News.com Extra]