Airlines rally, but customer service falls
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U.S. airlines are pulling out of their financial tailspin but most are not paying close enough attention to customer service, especially when it comes to providing useful information on delays and cancellations, a government watchdog reported on Wednesday.
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The airline sector, clouded by US Airways Group Inc.&#39;s recent bankruptcy and Delta Air Lines Inc.&#39;s impending financial shortfall, sank deeper in Monday trading as low-cost carriers took a hit from lowered analyst ratings and rising oil prices.
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U.S. airline stocks rallied on Tuesday on falling oil prices and a Wall Street Journal report that Delta Air Lines Inc  was in merger talks with Northwest Airlines Corp  and United Airlines parent UAL Corp .
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Southwest Airlines Co. , the leading U.S. discount carrier, posted a 16.5 percent drop in second-quarter earnings on Wednesday, but the decline was less than expected as demand rebounded in June.
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Southwest Airlines (nyse: LUV - news - people ) on Friday said its traffic jumped 14.1% in November. The discount carrier carried 9.6% more passengers during the month than in the year-ago period.
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US Airways Group Inc. attorneys and executives acknowledged in bankruptcy court yesterday that bookings had fallen more steeply than they had anticipated in reaction to their Chapter
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Passenger load factors rose at Air  Canada ACErv.TO in November, but fell at its no-frills rival  WestJet Airlines Ltd. WJA.TO because of computer system  failures, the companies said on Tuesday.
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As financial troubles roil three major airlines that carry nearly half of passengers at Logan International Airport, travelers aren't the only ones worried.
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The cut-price airline industry is no longer enjoying the exponential growth that it once did.
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A broad-based fare increase, initiated last week by Delta Air Lines Inc. and matched by US rivals, has unraveled, prompting expectations yesterday that the chances for further fare hikes are fading.
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Squeezed by low-cost rivals, soaring fuel prices and failing in drive for new labor concessions, airlines entered bankruptcy protection for the second time in two years.
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As if on cue, airlines are responding to oil's latest surge by pushing ticket prices even higher
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The airline sector, clouded by US Airways Group Inc.&#39;s recent bankruptcy and Delta Air Lines Inc.&#39;s impending financial shortfall, sank deeper in Monday trading as low-cost carriers took a hit from lowered analyst ratings.
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FORT WORTH, Texas - At least three major competitors followed American Airlines&#39; lead and raised some domestic fares $5 one-way and $10 round-trip this week, but it remained unclear Friday if the increases would stick.
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A fare increase initiated last week by Delta Air Lines Inc. and matched by rivals remained largely intact on Monday but faltered in some markets due to competitive pressures.
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By Loren Steffy, Houston Chronicle  Feb. 21--FOR JetBlue, it was an Icarus moment.   Accustomed to basking in the glow of customer satisfaction, the upstart airline's reputation for service melted away amid the strandings and groundings and cancellations of one winter storm.
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A sharp drop in oil prices in recent  weeks has been an unexpected boon to the recovering U.S.  airline industry, but some airlines will not see the full  benefit, having locked in prices nearer this summer's peak.