AOL loses 2m US customers
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AOL lost two million customers in the US over the last year. At the end of September AOL had 22.7m US users, a fall of 646,000 on the previous quarter and down two million a year ago.
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America Online (AOL) has cut spam on its service for the first time in five years. AOL says it has slashed the annoying email advertisements in 2004 by 75 per cent.
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Time Warner Inc.  estimates its  AOL division would lose almost &#36;1 billion in operating profit  through 2009 under a plan to offer the unit&#039;s services free to  some customers, The Wall Street Journal said on Tuesday.
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NEW YORK AOL says it looks like some spammers are starting to throw in the cyber towel. The world&#39;s largest Internet service provider says that the number of attempted e-mails was down 500 (m) million -- or
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NEW YORK -- AOL will disband a unit that handled subscriptions and give product managers more autonomy over designing services for consumers as the company increases its emphasis on generating advertising revenue.
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(InfoWorld) - AOL has integrated its various ad networks into a single platform that it hopes will jumpstart its online advertising business, whose weak growth in the second quarter has led to sharp criticism of this Time Warner subsidiary. On Monday, AOL announced that the integrated ad platform, called Platform A, meshes Advertising.com, Tacoda, Third Screen Media, Lightningcast, and AdTech. AOL also announced it will move its headquarters from Dulles, Virginia, to New York City, in order to be physically at the center of the U.S. advertising industry. However, the announcement comes at a time when questions about AOL's strategy and performance are at a high point. In August, when Time Warner issued its second-quarter financial report, some observers were surprised that AOL's online ad revenue grew only 16 percent during the quarter, well below the industry average. In the first quarter, online ad spending in the U.S. was up 26 percent year on year, according to the Interactive Advertising Bureau. Last year, spending grew 35 percent over 2005. AOL in recent years has been transitioning its business model from one based on subscription fees to one based on online advertising. Toward that end, it has made almost all of its content and services freely available on the Web and discarded its "walled garden" approach. Until the second quarter, AOL's online ad growth had either been in line with the industry average or exceeded it, justifying the strategy change. But the quarter's results led some financial analysts to openly question if AOL can successfully pull off its transformation into an online ad-supported business. Time Warner has been investing in AOL's online ad platform. In 2004, AOL acquired Advertising.com, a provider of online marketing services to publishers and advertisers, and last yearÂ it bought Lightningcast, a broadband video advertising specialist. This year,Â AOL snapped up Third Screen MediaÂ to boost its mobile advertising services, and also acquired AdTech for its ad-serving and marketing campaign-management platform. Most recently,Â it bought Tacoda, which specializes in delivering ads based on users' online activities, an area known as "behavioral targeting." With Platform A's unveiling on Monday and the move to Manhattan, AOL executives are convinced that the subsidiary will get its online ad business back on track. AOL is no stranger to corporate shakeups and reorganizations. Almost a year ago today, it announced a significant realignment of its internal business structure, only to see its then-CEO and Chairman Jonathan Miller get his walking papers two months later. Miller's replacement, Randy Falco, unveiled major changes to Miller's plan in mid-December amidst a shakeup that saw several high-ranking executives head out the door. Separately on Monday, AOL also announced an agreement with HP to offer co-branded, localized versions of AOL's portal, toolbar and search engine on HP desktop and notebook PCs sold worldwide. The agreement extends and expands an existing relationship between the companies of a co-branded AOL-HP portal as the default home page in HP consumer PCs sold in the U.S.
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UPDATED America Online has begun to notify customers in nine Southern states that it will cease its broadband Internet service on January 17, 2005. The change affects members who have been receiving a bundle of DSL connectivity and AOL. Current customers must find a new broadband carrier by the cutoff date, or they will automatically become standard AOL dial-up members.
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NEW YORK - Passwords alone won't be enough to get onto America Online under a new, optional log-on service that makes AOL the first major U.S. online business to offer customers a second layer of security...
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Giving high-speed Internet users its services for free may help AOL stop an erosion of customers, but analysts say that alone won't be enough to draw new visitors and break into the Web's top three.
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(InfoWorld) - Less than two years after its last major reorganization, AOLÂ  is again redrawing its internal business architecture to better align it with its new strategy toÂ focus on online advertisingÂ and retreat from the Internet access market. In an e-mail message to employees Wednesday, AOL Chairman and Chief Executive Officer Jonathan Miller said AOL's four business units -- Access, Audience, Digital Services and Europe -- will be replaced by "smaller, nimbler product groups with more authority and greater accountability." AOL must become a global business led fully by its products, he wrote. "We made progress breaking down the matrix, but we did not, in my opinion, go far enough. Now we will go further," reads the e-mail, a copy of which was obtained by IDG News Service. While product leaders will become general managers with wide-ranging authority over product development, the ad sales operation will remain centralized, as will the legal, human resources, finance and public relations operations. Having companywide oversight and services is important, he wrote. "The recent Search data debacle is a prime example of why, even with the best of intentions, without proper oversight, costly mistakes can be made," Miller wrote, referring to the scandal that erupted last month from AOL's release of search engine records. Although the reorganization is in flux, Miller has defined several roles. Randy Boe has been entrusted with a unit dedicated to AOL's protection of consumers, and he will soon appoint AOL's first chief privacy officer. Boe's replacement as general counsel will be announced next week. There is no mention in the e-mail about what role, if any, Tatiana Platt, AOL's senior vice president of integrity assurance and chief trust officer, will play in this unit led by Boe. Boe will report to Ted Leonsis. A high-ranking AOL veteran of 13 years, Leonsis willÂ give up his day-to-day management dutiesÂ as president of the Audience business in January, while retaining his role of vice chairman, AOL announced last week. Joe Redling will be in charge of AOL's international, mobile and customer relations businesses. AOL needs to boost its international business and will announce a new international structure "soon", Miller wrote. Mobile efforts also need strengthening, because it's an area where the company hasn't had enough focus and investment, Miller wrote. Jim Bankoff will continue in charge of AOL's programming and the AIM instant messaging service, while Kevin Conroy will oversee AOL-branded products such as the AOL.com portal, Web mail service and video offerings. Mike Kelly will continue to run the ad sales operation. These four executives will provide further organizational details about their teams in coming weeks. Last month, AOL announced its intention toÂ slash as many as 5,000 jobs worldwide, or just over a quarter of its workforce, anticipating the shrinkage of its access business.
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As part of an ongoing effort to distance itself from the ISP business both domestically and in Europe, AOL parent Time Warner said Monday it is selling AOL Germany to Telecom Italia for about $870 million in cash.
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Spam reports from America Online members dropped from a daily average of almost 11 million in November 2003 to a daily average of about 2.2 million last month, the company said this week.
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p2pnet.net News:- Time Warner executives must be wishing theyâd never heard of America Online. âThe Justice Department will file a criminal complaint that accuses AOL and PurchasePro.
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More than 200,000 customers of the internet company could lose telephone access and money paid in advance now that it has gone out of business.
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They can run, and they can hide US network operators who can't locate their customers in the case of an emergency are facing fines of over $2m, having already been given 18-months grace to comply.â¦
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NOVEMBER 02, 2004 (IDG NEWS SERVICE) - America Online Inc. plans to lay off 700 employees, about 5% of its US workforce, by the end of the year, several news organizations reported today.
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AOL has settled with 48 states and the District of Columbia over an investigation stemming from its previous cancellation policies in which some customers were unable to close their AOL accounts, or found themselves being billed for services after thinking they had canceled.