Google pays the bills at Mozilla
290051
Google is Mozilla's sugar daddy.  Is this cause for alarm?
143447
The search giant Google is rumoured to be working on its own web browser.
27035
Google&#39;s browser toolbar is back in court on patent infringement charges, after a U.S. court of appeals overturned part of a lower court decision. Google&#39;s AdSense contextual advertising service, though, is in the clear.
685356
com December 16, 2004, 9:02 AM PT. Fans of the Mozilla Foundation&#39;s Firefox browser who funded an advertisement in The New York Times will finally get to see their names in print on Thursday.
57823
US web browser developer Mozillaâs open-source browser Firefox has recorded over 10m downloads since it was launched in November.
359541
Mozilla has been quietly offering live Web support for the Firefox Web browser since the beginning of the year. It is one of the open-source group's experiments in improving the user experience and woo more of them from Microsoft Corp.'s still-dominant Internet Explorer.True to its open-source heritage, Firefox Live Chat is a valiant, all-volunteer effort. But the service remains in beta, buggy, http://blog.mozilla.com/sumo/2008/02/11/minutes-of-weekly-meeting-211/ and only available to users several hours a day during U.S. working hours."The hours of operation are currently very conservative," acknowledged David Tenser, who runs Mozilla's support programs, in an e-mail.Rivaling Linux itself as most popular open-source project, Firefox has never had trouble attracting volunteers. More than 1,000 people freely contribute code, 20,000 test pre-beta versions of Firefox every night and another 500,000 test the actual betas.But for the unglamorous job of chat-based technical support, Tenser has only been able to recruit about 20 volunteers. And during the actual 3-4 hour sessions, only about 3-5 of them are actually available answering users' questions."What we really need is more exposure so people can both discover how powerful this service is to users, as well as how fun it is to participate," wrote Tenser.Officially introduced in late 2004, Firefox has been downloaded more than 400 million times. New Mozilla CEO John Lilly claims there are 150 million active users, including 50 million people that use Firefox every day.Firefox is used by almost a third of European Net surfers, though global surveys show Firefox used by about one-sixth of Internet users, with IE still holding three-fourths of the market.Still, Mozilla would like to improve its retention rate, which it estimated several months ago to be less than 30 percent.Mozilla already offers several other forms of user support. Those include forums and newsgroups where users can post questions, knowledge base (KB) articles they can read at their leisure, and even an Internet Relay Channel (IRC) channel aimed at developers and more advanced users needing live support.As of early February, Live Chat volunteers had answered more than 4,100 chat requests, or about 100 a day, Tenser said. Most questions have been from users who had been unable to connect to the Web, usually due to firewall issues, Tenser said, or users having problems related to Firefox extensions.This reporter tried out Live Chat. The first time, no volunteers were available during the scheduled time. The second time, a tech support volunteer offered a fairly general fix to one problem (remove extensions one at a time to see which one was causing AJAX-heavy sites to render improperly), while suggesting I wait for Firefox 3 to fix another (occasionally missing passwords).Mozilla released its third beta for Firefox 3 in early February. The Mountain View, Calif. group is expected to release a final version of Firefox 3 sometime in 2008.Testers say that beta versions of Firefox 3 are faster and use less memory, have user interface improvements, and better security.Microsoft offers similar free and paid support offerings for Internet Explorer users through its support.microsoft.com Web site.IE users who have a retail copy of Windows XP or Vista are eligible for either 2 phone calls or live chats (XP), or 90 days worth of unlimited phone and chat support (Vista), according to a spokesman. After that, tech support calls or chat sessions cost $59 per incident.Mozilla has no plans to charge for Live Chat. Nor does it plan to make it part of a formal support program, something that some large companies have said they would need before they could consider switching from IE to Firefox.Tenser said volunteers do get questions from IT pros."They tend to ask about how to make changes to more than one machine without having to go in and make the changes via the user interface, or about locking down the preferences so users can't make changes," he wrote.
37836
Google is offering beefed up web programs to businesses in a clear shot at rival Microsoft.
519260
Google Inc. is offering to run small websites' search engines for as little as $100 a year, its latest attempt to make more money from technology that already steers much of the Internet's traffic.
547455
As the number of downloads of Mozilla Foundation&#39;s open source browser Firefox 1.0 continues to soar (4.7 hits by Nov. 19), people are asking what will established browsers do in response?
385718
MozSource, the independent company that operates the Mozilla Store and the Netscape Store, has announced the launch of its new high-quality, affordable technical support service for Mozilla Firefox, Thunderbird and Mozilla 1.7.
224973
Mozilla appears to have another winner on its hands. Its free Thunderbird e-mail client reads e-mail from Web and POP accounts, accesses RSS feeds, and offers significant flexibility.
573174
Last week&#39;s two-page advertisement in the The New York Times paid for by fans of Mozilla&#39;s Firefox browser is bringing in more downloads, a Mozilla employee said Wednesday in an online blog.
6528
Mozilla browser is less complete than Internet Explorer but is much more than just an anti-Microsoft statement. Is computing not making the progress it used to, or did I just read a story
190371
Another Web browser usage survey is showing a familiar trend: Mozilla&#39;s share is rising at the expense of Internet Explorer. Global usage share numbers released Monday by OneStat.
563246
Mozilla Corp. will walk away from Google Inc. and the millions it collects from the search company each year, if that's what it takes to stay independent, the open-source developer's CEO promised.
233933
SAN FRANCISCO At the Web 2.0 conference here in 2005 -- back before Google had paid $1.65 billion for YouTube and people were talking about valuations for Facebook of $15 billion -- Zach Coelius, a precocious 25-year-old who had snuck into the hall without paying, stepped up to the microphone and...
337159
Mozilla's new web browser is smart, fast and user-friendly while offering a slew of advanced, customizable functions. By Michelle Delio.