Airlinesâ vicious circle of weak finances and low morale
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It is a management truism that low morale among workers leads to low productivity, low quality, erosion of customer loyalty and, ultimately, lower profits.
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Airlines are slashing costs and planning to eliminate jobs, admitting that they expect to post weak results in the fourth quarter and see a bleak start to 2005.
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The Federal Aviation Administration is facing some of the same problems that are driving the airlines to bankruptcy, rising costs and declining income, and faces two
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U.S. airlines are pulling out of their financial tailspin but most are not paying close enough attention to customer service, especially when it comes to providing useful information on delays and cancellations, a government watchdog reported on Wednesday.
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Airline fares are at historic lows, but you get what you pay for. Airlines have cut back on food service, started charging passengers to talk to human beings when making reservations, stuffed extra seats onto already-crowded planes and in one instance, done away with in-flight pillows.
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An airline success story in an otherwise grim industry tries to keep its inner quirk.
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The airlines balk after the FAA proposes congestion pricing and flight caps for airports in the New York area.
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People who fly a lot tend to be nonchalant about the experience â until the plane hits a patch of choppy air. But airliners are built to take the turbulence.
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Problems abound for air travel. But there is hope.
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US Airways' second trip to bankruptcy court holds both promise and peril for the nation's other major airlines.
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Three of the nation's largest airlines announced steep cost and job cuts yesterday in an effort to return to profitability and better position themselves for long-term survival.
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The travails of passengers on a stranded flight showed how strained the system is at times when unpredictable factors like bad weather bring extra stress.
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As air travel woes worsen, their costs in time and money are demanding increased attention.
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Many airline companies are finding it difficult to make a profit. The International Air Transport Association says it expects the industry to lose up to four thousand million dollars this year.
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After poor airline service, sleep, or the difficulty of getting enough of it, is what frequent business travelers talk about most.
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A New Age airline is showing there's money to be made despite high energy prices.
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At a time when the airlines are facing their most difficult challenges in recent history, they are running through one chief executive after another.