Web2.0 IP call center app with phone for Asterisk released
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1bizCom is next generation web-based, multi-tenant, distributed, mulit-lingual, inbound, outbound Video enabled VoIP & VVoIP call/ contact center solution for Asterisk with Built-in phone, IVR, CRM, Predictive dialer, ACD, Chat, Mail, Fax, Video and other features.   1bC 0.8.0.0 beta is now available that includes major outbound call center software features.   More details available at SourceForge project website:  http://sourceforge.net/projects/bizcom.
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Ribbit's new Amphibian service makes phone-like voice features accessible via PC or online.
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The mobile Linux company Azingo announced a new line of open source software it hopes can satisfy new phone applications developers' needs to offer Web 2.0 technology to mobile phone users.
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(InfoWorld) - Aiming to let enterprises do more with their IP (Internet Protocol) telephony systems and keep them available when a network goes down, Avaya introduced new software, phones, and a gateway at this week's VoiceCon Spring conference. On Tuesday, the company announced Avaya Communication Manager 4.0, the latest version of its software platform for enterprise VOIP (voice over IP). At the same time, it unveiled the G860 Media Gateway for large offices and call centers. Avaya also announced three fixed-line phones and said it will provide industry-standard SIP (Session Initiation Protocol) firmware for all its high-end phones. Like other big voice vendors, Avaya is gearing up for increasing adoption of IP telephony, which is on its way to replacing traditional phone systems in enterprises. The Communication Manager 4.0 server software can support 12,000 standard T-1 phone trunks in a company's headquarters and other locations, said Steve Hardy, a director of product marketing at Avaya. That is 1.5 times the number that the previous version could handle. The software also has features to keep enterprise calling features working and maintain call detail records in case of a WAN (wide-area network) failure. It is set to ship this month. The G860 Media Gateway lets enterprises consolidate multiple gateways at a large enterprise site, which are used for communication between the internal VOIP network and the public switched telephone network. It has a T-3 interface -- 45MbpsÂ -- versus the 1.5Mbps links on Avaya's earlier gateways. The G860 also can use SIP, the emerging standard for linking IP telephony devices and integrating voice features with productivity applications. It is set to ship in the third quarter. Also Tuesday, Avaya said its IG550 Integrated Gateway for branch offices, announced last year, will be available this month. It is a module that fits in Juniper Networks Inc. J-series routers. The company fleshed out its 9600 series of high-end IP desk phones, also introduced last year. It announced the 9640 IP Telephone, with a color display, for sales people and other employees who use the phone as a key work tool. The new 9650 is for receptionists and others who manage calls for themselves and other employees, and the 9610 is designed for common areas with simplicity in mind, according to Avaya. The new phones are already shipping and priced at $679, $525, and $215, respectively. Avaya expects to have SIP firmware available as a free software download for all the 9600 series phones beginning in May. One Avaya customer, an IT administrator for a national transportation company, said SIP was a key criterion in his company's choice of an IP telephony system. The company is rolling out Avaya's 9620 and 9630 IP phones to about 40 facilities. SIP should give the company a choice when shopping for additional devices, such as speakerphones, he said. VoiceCon Spring, taking place in Orlando, has been a busy conference for Avaya. Also at the show, it announced the Avaya one-X Portal, a Web browser-based interface for accessing voicemail, managing conference calls, and setting call forwarding to a cell phone, among other things. And Tuesday the company revealed a deal with Lenovo GroupÂ in which Avaya's softphone client will be integrated with Lenovo's fingerprint-scanner security system for logging in to the client. The companies also discussed using the keyboard backlight feature as a message-waiting light for the softphone client in the future. Pricing for Communication Manager starts at $200 per seat. The G860 Media Gateway costs $140,000 list. The IG550 gateway module starts at $3,000 and line cards start at $1,000.
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Voice over Internet calling is now available for  PDA users, with  Skype Technologies officially launching software designed for handhelds running the Microsoft Windows Pocket PC operating system.
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The Net phone-calling provider is testing a version of its software and service for Apple fans.
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(InfoWorld) - Consumers who know nothing about new Internet telephone technologies but don't want to miss out on the action could be interested in this development: Manufacturers of cordless digital telephones plan to add IP (Internet Protocol) capability to a new generation of home communication and entertainment devices. Suppliers of DECT (Digital Enhanced Cordless Telecommunication) phones, represented through their industry association the DECT Forum, have agreed to build new phones that can easily connect to broadband IP networks and offer services such as VOIP (voice over IP), Web-based phone directories and audio streaming, the association said Tuesday at the Telecom World conference and exhibition in Hong Kong. The DECT Form will be in charge of certifying the new generation of phones, called CAT-iq, which stands for Cordless Advanced Technology-internet and quality. Although the phones are IP-enabled, they are not designed for Web surfing, according to DECT Forum Chairman Erich Kamperschroer. "You'll continue using your PC for surfing, but in the future, instead of booting up your computer to check an online phone directory or listen to Internet radio, you'll use your CAT-iq phone instead," he said. The first line of products, expected in the third quarter of 2007, will provide VOIP-capability. By mid-2008, manufacturers intend to add audio streaming, with additional features planned through the end of the decade. The European Telecommunications Standards Institute (ETSI) is expected to approve a new release of the CAT-iq standard early next year, according to Kamperschroer. The CAT-iq work group has also cooperated with the Home Gateway Initiative to ensure interoperability between phones and residential gateways. The new IP-enabled phones will use the same frequency band already allocated to DECT and have the same range of around 300 meters. Telecom World, which is organized by the International Telecommunication Union (ITU), a United Nations agency, runs through Friday.
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3Com is releasing new Asterisk VoIP and WAN acceleration/optimization applications for its multiservice routers.
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Call Recorder for Skype has been updated with new options and a variety of bug fixes.
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(InfoWorld) - Nearly one year after Skype stole the headlines at the 3GSM World Congress with itsÂ plans to offer a mobile versionÂ of its Internet phone, a couple of nimble startups -- and not the Net telephony pioneer itself -- appear to have found a way to make this type of service work, both technically and commercially. Earlier this week, JajahÂ announced aÂ new mobile VOIPÂ serviceÂ that allows smart-phone users to make low-cost and, in some cases, free international calls. Customers simply enter Jajah's mobile Web portal through their handset's browser, enter their user name and password and then make a either a free or low-cost call. The launch of Jajah Mobile Web comes on the heals of a mobile VOIP (voice over IP) offering by Fring, which, unlike Jajah, requires users to download software and install it in their Internet-enabled handsets. The Fring service gives mobile users access to P-to-P (peer-to-peer) VOIP offerings such as Skype and Google Talk. Microsoft appears to have its finger on the pulse of mobile VOIP, too. Next week in Barcelona, the U.S. software giant will unwrap aÂ new version of its Windows Mobile OSÂ that will supposedly enable carriers and device maker to add VOIP functionality to Windows Mobile devices. All these announcements -- and the many more expected at this year's 3GSM World Congress -- come as Skype, which essentially stunned the mobile phone industry last year with its VOIP plans, acknowledges technical and commercial hurdles. In a recent interview in Finnish newspaper, Skype co-founder and CEO Niklas ZennstrÃ¶m spoke of "technical obstacles" and conceded that efforts to make Skype work had been taking "much longer than expected." At the Consumer Electronics Show in Las Vegas last month, Eric Lagier, Skype director of business development for hardware and mobile, called the lack of attractive flat-rate fees for most mobile phone services a key commercial hurdle to mobile VOIP usage. He said the company didn't want to be in a position of claiming that its service is free, but facing users who at the end of the month are docked with a huge broadband usage fee. At last year's 3GSM World Congress, Skype and the Hutchison 3 Group (Hutchison 3G)Â announced a partnershipÂ to provide what they had hoped to become the world's first commercial VOIP service for mobile phones. Hutchison 3G, which operates IP-based mobile broadband networks in several European markets, was one of the first mobile phone operators to embrace VOIP, a technology many in the industry view as a major threat to their cash-cow voice business. But industry experts admit that challenges remain.Â One hurdle in providing quality VOIP serviceÂ over mobile handsets is the uplink, which is currently too slow to support quality voice calls, John Giere, chief marketing officer at Alcatel-Lucent, said in an earlier interview. To increase uplink speeds, operators of GSM (Global System for Mobile Communications) networks, which dominate Europe and many parts of Asia and Latin America, will need to upgrade their networks with HSUPA (High Speed Uplink Packet Access) technology, which will give operators "the bidirectional capability they need to run real VOIP," he said. The high-speed technology is not expected to become commercially available in volume until the latter part of 2007 or early 2008. Operators are presently busy rolling out the downlink counterpart HSDPA (High Speed Downlink Packet Access).
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(InfoWorld) - Security researchers at SPI Labs are warning iPhone users not to use a special feature that lets them dial telephone numbers over the Web using the iPhone's Safari browser. The feature was created to give iPhone users a simple way to dial phone numbers listed on Web pages, but according to SPI, the feature could be misused. [ Blog:Â Researchers point to iPhone security riskÂ ] Attackers could exploit a bug in this feature to trick a victim into making phone calls to expensive "900" numbers or even keep track of phone calls made by the victim over the Web, said Billy Hoffman, lead researcher with SPI Labs. The iPhone could even be stopped from dialing out, or set to dial out endlessly, he said. "Because this vulnerability can be launched from Web sites, everybody who has an iPhone has the potential to get exploited," Hoffman said In order for the attack to work, the bad guys would have to either trick iPhone users into visiting a malicious Web site or make a legitimate Web site send untrustworthy information to the iPhone using what's known as a cross-site scripting attack. "Any time someone could control the content that's getting sent to the iPhone [the possibility of an attack] exists," Hoffman said. SPI is not releasing detailed information on how the Web dialing feature could be exploited, but the company contacted Apple on July 6 and is working with the iPhone maker to prevent these types of attacks, Hoffman said. Apple could not be reached immediately for comment. Because Apple is encouraging software developers to write Web applications for the iPhone that use Safari, the browser has come under particular scrutiny from iPhone hackers. Researchers had previously noted that Safari could be used to misdial numbers, but Hoffman's post suggests that this could be done more easily than previously thought. Not everybody thought the SPI findings were groundbreaking, including Dave Aitel, CTO with Immunity Inc. "If you can make calls from the Web browser, you can make fake calls from the Web browser," he said. So should iPhone users stop using the Web to place calls? "Yes," said Aitel. "If they know a lot of hackers and are a special target."
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JAMmy b*stards East Yorkshire telco Kingston Communications has bought IP-based call centre software firm JAM IP for Â£2.56m.â¦
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VoIP moves out of the 'PC peripheral' era Review The concept of the PC-free Skype-supporting DECT phone went straight to the top of our How Did We Survive Without One? list on the first day we used such a device, the Netgear SPH200D - reviewed here. Now, from Singapore-based Aztech, we have the V500DS-S1, another all-singing, all-dancing, Skype'n'DECT phone capable of making calls via either a run-of-the-mill landline or VoiP.â¦
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Latest version of mobile phone browser adds social networking features, improves functionality.
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IP Global Voice Inc., the VoIP subsidiary of NewMarket Technology Inc.  (OTCBB: NMKT), announces market and product expansion with Asterisk, the "open source" standard for telecommunications systems.  The IP Global Voice, Inc. product line is marketed under the Xiptel brand name.
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The IP wars continue this week with Avaya, now a privately held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled handset for CSRs (customer service representatives). Communications Manager 5.0 is a full, rather than a point, upgrade to Avaya's main telephony and communications platform. The new version takes the technology from IP to SIP and adds a number of new capabilities."We are taking this version from the service provider trunk all the way to the desktop with a purpose-built SIP contact center phone," said Colleen Aguirre, director, product management for Customer Service applications.The SIP-enabled phone, Avaya Agent Deskphone 16CC, has a list price of $355.The transition of contact centers to IP-enabled centers has been ongoing, said Aguirre. "It flattens out networks and allows for consolidation of servers."The next step from IP to SIP protocol will add additional such capabilities as presence detection while giving contact center managers increased flexibility. For example, version 5.0 of Communications Manager will allow agents to transfer customer data along with a call. The 5.0 upgrade also automates and equalizes the distribution of calls to CSRs and allows agents and managers to evaluate agent availability. "We translated all of that information into the SIP protocol," Aguirre said.While Cisco does not have a SIP-handset and its software still requires middleware translation software, an all-SIP-based solution does not require middleware.Jay Lassman, research director for Communications Applications at Gartner said, Avaya is positioning itself for compatibility with unified communications solutions. "They seem to be on a very aggressive path toward positioning their users for future SIP interoperability," said Lassman.
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HONG KONG -- Nokia Corp. has developed a prototype handset that supports Mobile IPv6 (Internet Protocol version 6), a version of the protocol that will help to improve the quality of VOIP (voice over IP), streaming video and other applications delivered to wireless devices, the company said Tuesday.