Microsoft facing $1bn Xbox bill
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Microsoft says that it is facing a $1bn bill to cover the cost of warranties after failings with its Xbox 360.
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Microsoft promises to refund gamers who have experienced problems with its new Xbox Live video service.
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Microsoft on Thursday cited âan unacceptable number of repairsâ to its Xbox 360 for the charge, and announced an extended warranty for the video game console.
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Microsoft is paying out more than $1bn (Â£497m) to repair chronic problems with its Xbox 360 games consoles, which break down in a fault known as the 'red ring of death'.
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Just days after Microsoft Corp. took a more than US$1 billion earnings charge to fix hardware problems in Xbox 360 consoles, a class-action suit says that the consoles also damage game discs.
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Will Microsoft feel the heat from a tiny monster?
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Microsoft's hardware-challenged Xbox has another problem on its hands.
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Been scammed? Claim your Â£100,000 here We're obliged to the reader who alerted us to the agreeable news that Microsoft will compensate deserving 419 victims to the tune of Â£100,000 a head.â¦
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Microsoft has released a new SKU for their Xbox 360 console--but should you buy it?
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Microsoft Corp.  said on  Thursday said it would take a more than $1 billion charge to  fix "an unacceptable number of repairs" to its Xbox 360 video  game consoles and had missed shipment targets for the end of  June.
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(InfoWorld) - Just days afterÂ Microsoft took an earnings charge ofÂ more than $1 billionÂ to fix hardware problems in Xbox 360 consoles, a class-action suit says that the consoles also damage game discs. Filed on Monday in the U.S. District Court for the Southern District of Florida, the suit claims that Xbox 360s scratch game discs, making them unusable. Thousands of people have been affected by and have complained to Microsoft about the problem, the suit claims. While Microsoft hasn't yet evaluated the suit, it says it hasn't heard a significant number of complaints. "Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," said Jack Evans, a Microsoft spokesman, in a statement. The problem isn't limited to the United States, the suit says. It describes a television program that aired in the Netherlands earlier this year detailing complaints by Xbox 360 users and including results of lab tests that resulted in disc scratching by some of the consoles. Microsoft offers a worldwide disc replacement program for games that it authors. A user can send a damaged disc back to Microsoft plus $20 and receive a replacement. Microsoft also will examine and repair consoles that consumers believe may have scratched discs, the company said. The suit details the experience of Jorge Brouwer, the plaintiff in the case. He said that his two games stopped working on his new Xbox 360. When he called customer support and mentioned that he noticed scratches on the discs, customer support advised him to buy replacement discs. He also said that customer support wouldn't acknowledge that the console might be to blame. The suit asks for damagesÂ of more thanÂ $5 million and the repair of Xbox 360s that cause the scratching and replacement of damaged discs. The filing follows an announcement on Thursday that Microsoft would repair or replace Xbox 360s that suffer a certain type of hardware failure. Users have been complaining about the failure, which is indicated by three flashing red lights on the console. Microsoft has not offered details on the type of hardware failure. The company has yet to record a profit for its Xbox business but said that, despite the $1 billion charge, it expects to be profitable in 2008. Microsoft sells the consoles at a loss, hoping to earn profit from games sales.
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Microsoft Corp. will incur pretax costs of as much as $1.15 billion related to repairs of its Xbox 360 video game consoles and said sales of the machines missed forecasts for the year.
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Microsoft Corp has signed a new 500m pound ($920m) contract to supply a desktop operating system and software to the UK&#39;s National Health Service, including provisions to develop a tailored interface for clinical systems.
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Xbox Live members are to get a free downloadable game as Microsoft apologises for problems with the service.
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Microsoft Corp.  said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.
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Thousands of California companies and residents could lose a share of the $1.1 billion antitrust settlement against Microsoft Corp.
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(InfoWorld) - Microsoft expects to take an earnings charge of more than $1 billion for the quarter that ended in June related to expenses it will incur fixing faulty Xbox 360 machines. On Thursday, Microsoft said it will expand its warranty coverage to Xbox 360 customers who have a certain type of hardware failure. The new program is a result of an "unacceptable number of repairs to Xbox 360 consoles," Microsoft said. Customers who have a general hardware failure that is indicated by three flashing red lights on their consoles will now be covered by a three-year warranty starting on the date of purchase. Microsoft will repair or replace the console, including cost of shipping, within that time frame. The company will also reimburse customers who have already paid for the repairs. After investigating this high number of hardware failures, Microsoft identified factors that cause the problems and has made changes to prevent them, the company said. Microsoft expects to take a $1.05 billion to $1.15 billion pretax charge for its quarter ending June 30 because of expenses related to fixing the consoles.