Gartner: Expect an enterprise iPhone
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Analyst firm suggests that Apple might add enterprise devices or applications to make phone more adaptable, secure.
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Don't expect this gadget to turn attention away from the iPhone.
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PC Magazine - Opinion: Everyone seems to agree that the iPhone and the enterprise don&#39;t mix. Everyone but users. Can IT managers stand up to the increasing pressure of a culture clash over computing platforms?
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You've heard it all before. The CEO buys an iPhone, falls in love, and leans on IT to shift its stack of tasks to make work-enabling his new gadget IT Priority No. 1.But as IT departments scramble to sync e-mail and slap together Web apps for Safari-based iPhone access, the question remains: Can Apple's ear-candy crush object draft off this executive effect to true enterprise mobile legitimacy, or are execs' iPhone fetishes jeopardizing the integrity of their company's mobile strategy?[ For an in-depth review of the iPhone, see "iPhone: The $1,975 iPod" ]Here we examine the iPhone ecosystem's evolving backdoor bid for enterprise, one that pits security concerns, vendor intentions, and gadget affinities against caution-minded enterprise IT.Executive inroads to the enterprise A midsize company providing inventory supply services to schools, government facilities, and other institutions across the United States was perfectly happy with its mobile Palm-based inventory software until the CEO and other high-level execs purchased their own iPhones.?Suddenly, they were saying, ?Hey, this is really nice,? and reevaluating their whole handheld strategy,? says Ben Gottlieb, president of Stand Alone, which provides business inventory software and consulting services to the aforementioned inventory supplier. ?Then came the questions about where the Palm OS was headed and whether their inventory application could be iPhone-enabled.?Mark Russell, vice president of sales and marketing at U-Line, a Milwaukee-based manufacturer of under-counter icemakers and refrigerators, had an iPhone for fun and a Nokia E70 for work until he accidentally crushed the Nokia device in his mother-in-law?s recliner. Instead of getting a new E70, he asked IT to sync his iPhone with the corporate Exchange server.?Our IT guy was nervous at first, but when Visto added iPhone capability to its Visto Enterprise Server, he gave it a try,? Russell says, referring to the mobile messaging service provider, Visto. U-Line was already using Visto to sync its smartphones with Exchange.Russell is perfectly happy with his business iPhone and has no intention of repurchasing the Nokia or any other device. And according to Daniel Koshute, U-Line systems administrator, several other employees are ready to make the switch as well.The above examples are not unique. Like the PDAs, USB storage devices, and Wi-Fi devices that came before it, the iPhone is pushing its way through the side door of today's enterprises, thanks to a sexy interface, a superior mobile browser, and executive pressure.?Apple has definitely achieved its goal of making you smile every time you press a keystroke,? says Ken Dulaney, an analyst at Gartner.And it's precisely that smile that has enterprise IT nervous. After all, Apple has very openly targeted the iPhone as a consumer device, doing little to enable it with the security, management, and other features the typical enterprise IT department demands from any mobile platform it supports. Not to mention that Apple?s enterprise sales and support -- or lack thereof -- have not exactly endeared the company to the enterprise in the past. Yet analysts and vendors of smartphone software report that enterprise demand for the iPhone is rising.?When the iPhone came out, we had a surge of enterprise IT customers asking when we would support it,? says Senthil Krishnapillai, director of product management for Sybase iAnywhere, which will soon offer an iPhone enterprise e-mail syncing solution. ?They told us that management was asking for it.??We?re definitely seeing enterprise interest in the iPhone, mostly driven by executives and rogue users, rather than IT,? says Matt Parks, director of product management at Visto, which recently introduced iPhone/Exchange/Domino syncing for its Visto Mobile Enterprise server.IT in the crosshairs Perhaps most disturbing to IT is the security quandary it faces in supporting the iPhone.?An enterprise must ensure that whatever device comes into the environment doesn?t breach any of the security policies it has in place,? Dulaney says. ?Otherwise, they have two choices: Be a hypocrite, or lower their overall investment in security because one breach, no matter how small, is a breach after all.?Although it does come with VPN capability, the iPhone?s built-in security just doesn?t measure up to those of its more enterprise-focused BlackBerry and Windows Mobile competitors.?Most enterprises cite two must-have security features for any supported mobile device: the ability to force the user to create a complex power-on password, and the ability to wipe out the data on the device remotely if it?s lost,? Dulaney says. ?In order to do that, you need the right hooks in the firmware, which Apple doesn?t provide.?And because they aren?t yet in the firmware, software vendors that support the iPhone, including Visto and Sybase, can?t offer those capabilities.Other security, usability, and management issues are also conspiring to ensure that the iPhone will not dominate the enterprise any time soon.As opposed to the BlackBerry, the iPhone doesn?t provide any inherent firewall or data encryption. Now holding up to 16GB, the iPhone's storage capacity gives IT jitters because it can be used to steal large amounts of data from an unprotected PC. Moreover, the iPhone comes with a built-in camera, which many IT departments do not allow as a matter of policy.?One of the things that really scares me, particularly with government agencies, is that Apple?s core iPhone framework allows it to take pictures or video and record sound without any flashing light or other indicator that anything is happening,? says Jonathan Zdziarski, research scientist for a security vendor and author of iPhone Open Application Development, which explains how to develop iPhone applications using Objective-C and an open source, community-developed iPhone toolkit.?This lets Joe Hacker create software that can secretly eavesdrop on conversations and record video, then send the audio or video file anywhere over the network,? Zdziarski says.Apple could prevent such hacks by requiring the user to visually authenticate an application's ability to access the camera or microphone much like Leopard does for applications that want to listen for incoming connections, Zdziarski adds.Others have taken issue with the fact that the iPhone is based on the OS X operating system and Safari Web browser, both of which have been around long enough for hackers to know how to exploit. Yet, at the same time, it?s a closed system, at least until Apple releases a native SDK in late February or early March, so security software vendors are unable to provide protection software for it.Where?s the road map? Even when Apple?s SDK comes out, nobody knows whether it will provide the kernel and hardware hooks that security vendors demand. And that brings up another sticking point that enterprises have with Apple: the lack of a publicized road map.Enterprise IT depends on the technology road maps published by established enterprise vendors such as Intel, Microsoft, IBM, and HP to plan and budget for hardware and software upgrades. Apple?s road maps are a closely held secret.?Since Apple is primarily a consumer company, they won?t tell you anything until the day of release,? Gartner's Dulaney says.In the meantime, according to Zdziarski, some prospective iPhone software vendors and enterprise developers have used the Open Source SDK to get their feet wet. Others, such as NetSuite and Salesforce.com, are taking advantage of AJAX for the Safari browser, but this doesn?t provide the flexibility and access to the OS that a native SDK would provide.Another sticking point: Apple?s enterprise sales and support staff are minimal, rumored to be in the teens, although Apple would not divulge this information, and Apple has never demonstrated a real commitment to the enterprise, nor does it have any developed enterprise sales channel.?Apple needs to develop key enterprise partners to help them get past executive appeal and get traction on the IT side, and they simply haven?t done it,? says Sean Ryan, research analyst for mobile enterprise solutions at IDC.As for management, Apple offers nothing even remotely similar to the centralized device management capabilities offered by RIM or Microsoft. There are no tools for monitoring mobile assets or enforcing corporate software policies, and the iPhone?s reliance on iTunes for activation and software updates just doesn?t sit well with IT, nor does the need to send the iPhone back to Apple for a battery change.Waiting for the SDK Finally, until the iPhone SDK allows client software installation on the device, there are several outstanding usability issues. Even with existing corporate e-mail solutions, the iPhone doesn?t offer true push e-mail, but rather syncs with the server once every 15 minutes, an eternity for true e-mail addicts. It also offers no native calendar and contact syncing abilities, so users might miss rescheduled meetings.Meanwhile, enterprise e-mail sync vendors such as Visto, Sybase, and IBM have implemented work-arounds to cope with the iPhone's drawbacks. Because the phone provides no data encryption, IBM plans to provide all its Domino access using Safari, with absolutely no e-mail storage on the iPhone itself, according to Kevin Cavanaugh, vice president of Notes and Domino at IBM. Visto and Sybase take advantage of the iPhone e-mail client, but both provide tight control over attachment-download policies. Sybase?s iAnywhere can remove mail data from a lost or stolen iPhone, but not until the next time it syncs with the server.These vendors and others are waiting anxiously for the SDK, after which a number of security and other iPhone enhancements are expected to be offered by third parties, depending on the depth of access provided by the SDK. Meanwhile, AT&amp;T has begun quietly offering business service plans for the iPhone, starting at $45 per month, although with no notable business-focused extras, such as corporate e-mail syncing, as of yet.Still, the iPhone has a long way to go before moving beyond an executive luxury to becoming a true enterprise player. Much of the momentum depends on Apple?s cooperation and an enterprise commitment it has not demonstrated in the past.?Apple is doing just fine with consumers and businesspeople who purchase the iPhone with their own money,? Dulaney says. ?Those two groups make up 85 percent of the 2.5 billion phones out there. What real incentive do they have to screw with the enterprise??Related articles Review: Supersmart phones for extreme mobility We pick seven serious business phones with all the bells and whistles, plus the power and flexibility that real mobile professionals need Review: iPhone: The $1,975 iPod Apple's and AT&amp;T's high-price gadget is a heartbreaking triumph of greed over genius Video: Two Geeks and an iPhone: Part 1 What we use and why Video: Two Geeks and an iPhone: Part 2 Tips and tricks for e-mail, safari, and more Video: Two Geeks and an iPhone: Part 3 How to add third-party apps to your iPhone Thoughts on the iPhone/iPod touch SDK Enterprise comes to iPhone 15 things Apple should fix in iPhone 2.0
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InfoWorld - Push e-mail provider Visto says it will be able to send enterprise e-mail to iPhones starting later this year.
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According to David Needle , customers of NetSuiteâs âon-demand, integrated business management applicationsâ are already using iPhone to take advantage of its web-based services. It was âApple putting Safari on the iPhone [that] made it a simple processâ for the company to extend service to iPhone customers, says Sean Rollings, NetSuiteâs senior director of product marketing. Using the built-in Safari browser, says Rollings, â âsalespeople will be able to get a lot of their work done on an iPhone. You have the ability to check inventory for the availability of a product and get an answer in real time.ââ
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The iPhone is getting ready for work. On Monday, AT&T announced business plans for Apple's popular touch-screen device, and there are reports that IBM will soon announce Lotus Notes e-mail for the iPhone.
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With the iPhone, Apple offers a glimpse of what's to come.
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Â·  Dozens camp out to be first in line for iPhoneÂ·  Stakes could not be higher for computer giant
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Investors anxiously await any meaningful iPhone impact.
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(InfoWorld) - The level of hysteria associated with the arrival of Apple's iPhone is just a notch, maybe two, below that of the Second Coming. However, there is a very good chance that when the smoke clears in the next weeks and months, a whole lot of disappointment, frustration, and dissatisfaction will be left behind. If the iPhone is like other wildly anticipated products in the past, this could well manifest in one or more of the following forms: * The iPhone has a massive hardware defect that results in a recall of the hardware. This is not likely, but it is a risk with all first-gen hardware. * The iPhone is initially received with warmth but, after the first year of AT&T's two-year sentence, the public begins to realize that they've been had. See: Motorola RAZR. * The iPhone is a smashing success and marks the beginning of a run of Apple dominance that, like other successful rebellions, becomes twisted and short-sighted, leaving the general public with limited market options. * The iPhone is an immediate disappointment in both the power and performance categories and is immediately recognized as such for some or all of the reasons explained below. Those are the generalities. Now, read my 13 most probable reasons the iPhone will break your heart. 13. No GPS. The more you compare the iPhone to the BlackBerry, the more it pales. Imagine attempting to navigate your way through the streets of New York City -- or anywhere else for that matter. It's really, really nice to have a built-in GPS system showing you the way. And it's really, really frustrating that Apple has neglected GPS in the iPhone. 12. Text entry won't work well. There is no way -- no way! -- that the virtual keyboard on the iPhone's touch screen interface will work as well as the physical keyboards found on BlackBerries or most other devices. Most assuredly, entering text will be a frustrating, convoluted affair. Complaints about typing have already begun to surface. 11. It's ugly! There, it had to be said. The iPhone's awkward, neo-futuristic design looks like something out of an old Star Trek episode. Remember the me-too styles and hairdos that were in vogue at the tail end of the 1980s? The iPhone feels like that, and it likely marks the end of the relatively pleasing design aesthetic that marked Apple's rise to grace. 10. Slow Internet access. The iPhone will utilize AT&T's old Enhanced Data rates for GSM Evolution EDGE wireless network, which means data speeds that aren't nearly as fast as far superior 3G technology. In 12 months, when everyone you know is surfing the Web at lightning-fast 3G speeds while they're mobile, you'll be stuck in the slow lane. And you'll still have one more year of locked-in service contract to go. 9. Sensitive screen = scratches. It's extremely easy to scratch the front of the iPod. It will be really easy to scratch the front screen of the iPhone, even with its glass faceplate. This is a neurotic concern, perhaps, but it's still valid, especially considering the $500 price tag for the low-end model. 8. It's pricey. As much as $600 for the phone. As much as $100 per month for a reasonable service plan. That's almost $2000 for the first year of iPhone, which is a lot of cash. Worse yet, after the first year of service, first-gen iPhone users will still have another year remaining on their contract with AT&T but by then, Apple could well be up to its third iteration of the iPhone. 7. No MMS. The absence of MMS technology means that you can't send or receive pictures via text messaging. This takes about 70 percent of the fun and usefulness out of the phone's camera. This is something that will likely be rolled into a future version. 6. Touchscreens lose their sensitivity. The hard reality of using a touchscreen on the go is that, over time, it will lose sensitivity and begin to malfunction. Ask anyone who has toted their Treo or Palm Pilot around in a bag or pocket for a few years. 5. No IM. Initially, the inability to use instant messaging apps may seem like no big deal. But it's a huge convenience for both workplace and social connectivity. BlackBerry users and Windows Mobile devices can already IM away. 4. No enterprise e-mail connectivity. Chances are that if you are reading this, you'll want to use the iPhone as a work-oriented device. Unfortunately, if your workplace doesn't utilize POP or IMAP e-mail servers, you're out of luck on the e-mail front. 3. No third-party applications. Given Apple's insistence on closed environments, it's no surprise that iPhone will not support third-party applications unless they exist within the Safari browser environment. Congratulations, Apple -- you have just stifled innovation and development on your brand new phone for years. 2. Locked to AT&T? In the eponymous 1984-themed commercial that marked the debut of the Macintosh, Apple went out of its way to emphasize freedom of choice, freedom of life, freedom from the hegemony of the PC. Does anyone else think it strange that Apple is now releasing a phone based on a closed OS with virtually no third-party application support and limited file flexibility? The clincher is that iPhone users only have one choice of service providers: AT&T. June 29, 2007 could mark the moment that Apple becomes the sort of oppressive, inflexible bad company that it has long accused Microsoft of being. 1. The smug factor. How excited are you to be on a plane surrounded by legions of iPhone users, each of whom is smugly confident that their iPhone has transformed them into a superior being? Admittedly, this complaint ranges into grumpy old man territory, but still. Remember when Apple used to be cool because it was alternative? On June 29, those days are officially over. George Jones has been an avid technophile since the day he got his first Commodore 64 (and almost electrocuted himself by cracking it open with the power on).
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Hacker Jon Lech Johansen, known widely as &quot;DVD Jon,&quot; has cracked Apple&#39;s iPhone activation, or so he claims, meaning that iPhone buyers will be able to activate and use the new handset without having to commit to an AT&T wireless contract. Johansen announced his feat in a blog post entitled &quot;iPhone Independence Day.&quot;
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A Gartner analyst predicted that mobile users may soon be able to leave their laptops at home when they travel and run all the applications they need on smart phones and other handhelds.
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Blog: What's absent from the iPhone now may be added in the near future.
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New mobile devices such as the iPhone and the OQO ultramobile PC pose compatibility and security challenges that IT managers will have to resolve, said attendees at a Gartner conference.
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(InfoWorld) - What a world. We have to fight off viruses, zombies, bots, phishing, and on and on. Can you believe how many just plain evil people there are in the world? And what is their point? Simple thievery? To prove they are smarter than the rest of us? And think of all the money that's spent on defending, as best we can, against these miscreants or in cleaning up the mess when they get the better of us? Indeed, what a waste. While viruses have appeared on mobile devices, they are, thankfully, few and far between. Part of the reason for this has been a lack of standardization of software environments on handsets, and part is due to the minimal functionality that is typical on these products. It's hard for the socially challenged to overwrite boot sectors, corrupt data, or otherwise run amok on most cell phones today. Apple's decision to limit local software execution on the iPhone is undoubtedly due, at least in part, to a fundamental fear of hackers. While the Macintosh hasn't been much of a target for the hacker community, the iPhone could be a lot more tempting. There will be far more iPhones than Macs in the world in just a few years. Plus, Apple partner AT&T doesn't need the support headaches that come with having a large number of users jamming its 800 numbers with reports of bizarre symptoms on their iPhones. Regardless, being a Web services guy, I absolutely applaud Apple for moving the Web services art forward a notch or two with a very capable platform that might indeed replace PCs for many of us over the next decade or so. We don't need to run a lot of local code to have a meaningful IT experience while on the go. Of course, the iPhone will be hacked over time, requiring updates and fixes, just as is the case with the PC. There are already reports of hackers working diligently to unlock the phone so that non-AT&T SIM cards can be used, and to avoid cellular activation so that the device would be used only Wi-Fi networks -- with VoFi services, of course. Any programmable device runs this kind of risk, and defending against unauthorized code will remain a challenge for some time to come. Which brings me to a really obscure but very important, shall we say, "opportunity" for hackers. Last year, I wrote about one of the most exciting technology developments in wireless, software-defined radio (SDR). Basically, SDR simplifies radio hardware design by replacing specialized circuitry with software. Among the many benefits of SDR are over-the-air bug fixes, the ability to add new features on demand, and dynamic reprogrammability -- turning, for example, a GSM phone into a CDMA phone or even Wi-Fi or Bluetooth or UWB or whatever on the fly. With so much software at play here, the question has to be asked: Could an SDR get hacked? Suppose someone figures out how to build a virus that quickly spreads to SDR-based handsets, disabling them or using them as jammers or worse? What if those handsets are being used for public-safety applications? This is not to say that hacking is the only vector for wireless disruptions. After all, anyone can use a jammer to disable communications in a local area, and any moron with a reasonable shortwave transmitter can pretend to be an air traffic controller. That fact that we still use an unencrypted, unauthenticated communications protocol for such a critical service boggles my mind. The FCC is rightfully concerned about SDR hacking and has issued new regulations for SDRs that mostly attempt to deal with open source software in SDR applications. There is significant concern that open source software creates specific vulnerabilities that hackers could exploit. I don't think this is very likely for two reasons. First, open source isn't the same as open architectures. Each product vendor would of necessity keep certain elements of their implementation secret, locking out all but the most determined hackers. But secondly, and more importantly, the real issue is how to protect individual phones from ever loading harmful software. We already have pretty good techniques for this from the PC world, and there are many effective approaches to solving this particular security concern. It could even be argued that the technical scrutiny that comes with open source actually enhances security and integrity; the real issue is controlling what software, open source or not, gets onto the mobile device. As I noted in my last column, the big issue with SDR isn't hackers or security: It is the need to lower the power demands of SDR implementations so that they have a prayer of running on batteries. The road to SDR-based handsets isn't at all paved yet, but open source is a relatively minor concern.
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Apple&#39;s iTunes might be changing into a general e-commerce platform that also contains a massive media-distribution center. This evolution is one possible result of the news that iPhone users, who will have an account with AT&T Wireless for service, will need an iTunes account.