Customer Satisfaction
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World-class customer satisfaction is ShoreTel's commitment to you. A total commitment to customer satisfaction emanates from our chief executive officer and drives every aspect of company operations. Download this resource to learn more.
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This week we look at several ideas to creatively and productively use your autoresponder to transform the casual visitor into a profitable customer. By Nelson Tan. 1126
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John Lewis and Waitrose top the Which? shopper satisfaction survey, but no-frills grocers do well too.
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Verizon Wireless continues to have the most satisfied customers among cellphone companies in the Greater Boston market, but its rating has dropped slightly over the last year, according to a survey by Consumer Reports. Verizon scored the highest for customer satisfaction in all 17 US markets surveyed. On a 0 to 100 scale, Verizon posted a 71 in Boston, down ...
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Consumer Reports surveys gym goers on likes and dislikes.
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By Barnes, Phillip E  Consumers
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As far as keeping their customers satisfied, Web portals, search engines, and news and information sites in the US continue to improve but still have work to do, according to a report released Tuesday.
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Consumers often criticize companies for poor service, poor workmanship, or just being sleazy. But despite conventional wisdom, the customer isn't always right. Sometimes the consumer is right, sometimes the company is right, and sometimes the answer falls somewhere in between. Here are a few tales from the frontlines:
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TechWeb - Rather than bridging gaps between business units and creating a single customer view, CRM has too often created yet another silo with incomplete information. Customer experience management ensures that customer information is consistent across channels and that next steps are guided by segment- or even customer-specific strategies. Here&#39;s how to move toward a more holistic approach.
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In a study, the now-public search engine out-ranks Yahoo, others in customer satisfaction. August 23, 2004 -- A new study says that Americans are increasingly satisfied by the results hauled in by their online
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SEPTEMBER 20, 2004  - Earlier this year, The Yankee Group published the results of a customer satisfaction survey that showed that buyers of market-leading ERP software -- the integrated suites that companies use to run basic business
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Previsione positiva per l'esercizio in corso
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In the long run, happy patients make happy shareholders.
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The retailer has a winning formula.
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The industry with no shame Reg Technology Panel It's been well over a year since we asked for your views on the organisations you buy IT products and services from. But today sees the welcome return of our The Good, The Bad and The Ugly Vendor survey.â¦
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Focus on the consumer's everyday needs.
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We asked Computerworld readers to rate their high-speed Internet providers on connection reliability, speed, customer service and more. The votes are in, and one service stands head and shoulders above the rest.