Outsourcing Dons Pajamas
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Could companies keep jobs at home in the U.S. and still manage to reduce costs?
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Dell CEO Kevin Rollins came out swinging against overseas outsourcing in a speech delivered Friday at a conference in Boston. [Outsourcing Blog]
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BALTIMORE - Health care organizations not considering offshore outsourcing are missing out on significant cost savings, but administrators need to be aware of potential risks, including lax handling of data security by some vendors and the effect on employee morale, a health care IT analyst said Tuesday.
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One of the proverbial back stories of IT operations has always been the battle between the "suits" and the "techies." From the techie point of view, the hapless but disturbingly powerful suits are the business guys who put more thought into picking out hundred-dollar silk ties at Nordstrom than they put into million-dollar IT decisions. Worse, the suits gravitate towards outsourcing and service firms that implement big-dollar solutions. Many techies start on the other end of the spectrum with free open source solutions that reflect a substantial DIY ethic. Will the twain ever meet?
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How do you tell when your outsourcing project is in trouble?
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A managed services provider relies on remote, proactive support when possible, and franchises onsite calls to local shops.
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Outsourcing is a word we hear more and more these days, but according to EMC Chairman and CEO Joe Tucci, it&#39;s one that&#39;s used too much.
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THE SINGAPORE Government has decided to reverse the world-wide outsourcing trend and ship some work to HP. Singapore&#39;s ministry of manpower has transferred IT staff to Hewlett Packard under an outsourcing contract.
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Philips might have started selling PCs again, but they are still outsourcing their internal PC needs. And Dell is the lucky one to get the deal worth around USD 700 millions!
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Indian outsourcing companies are hiring workers and opening offices in other developing countries.
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(InfoWorld) - Primavera Systems, a vendor of enterprise project management software, has outsourced product development using theÂ agile development processÂ to the Indian operation of product engineering outsourcer Symphony Services. A section of developers hold that agile development is difficult to do offshore because of the requirement of close interaction and communication between team members. Traditional software development has used the sequential "waterfall" methodology, which starts with requirement definition, followed by requirement analysis, programming, testing, and documentation, said Ibrahim Abdelshafi, vice president for development at Primavera. Using the agile development process, Primavera has broken down the development into smaller projects or iterations, lasting between two to four weeks, each with requirement analysis, programming, testing, and documentation phases. At the end of each iteration, the result is working software, Abdelshafi said. The advantage of the agile process is that the software is developed incrementally and the requirements can be modified between these iterations to respond to market changes, he added. The agile development process has worked very well for Primavera when used in a multilocation development model, although it was earlier thought among developers in the U.S. that it would be an alternative to offshore development, Abdelshafi said. Primavera started using agile development techniques in the U.S. over three years ago. The company is using the offshore model to develop a new version of Primavera Enterprise, its flagship product suite. It is also considering the outsourcing of other product development to India. Primavera has split its developers into teams, each with designers, programmers, testers and documentation staff. Of Primavera's 10 agile development teams of between eight to 10 staff each, two are offshore in India at Symphony Service, while the rest use Primavera's own staff in the U.S. The company is adding two more agile development teams in India over the next three months. While it is distributing its development teams across the U.S. and India, Primavera has taken the precaution of not splitting a team across the two locations. "If you have a small team, collocate them, give them very clear tasks, and leave them alone to get the work done: It is more productive," Abdelshafi said. Symphony does offshore product development using agile development techniques for eight software companies.
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Demand for cheap labour is driving salaries up Although the outsourcing market has matured rapidly in the last couple of years, we still encounter many companies that see outsourcing as a cost-saving exercise.â¦
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Working Western contracts in India isn't enough. Now they're outsourcing too.
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Frustrated by sub-par, outsourced customer service and technical support? Would you be willing to pay a premium for onshore service?
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I overheard a long-time hospital client talking to another support vendor today. The hospitalâs patient accounting department was attempting to send patient financial and billing data to a third-party biller. The vendorâs normal Web site was down, and they were trying to come up with an emergency fix.
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Google Outsourcing Copywriting to India? Looks like SEO practicioners, blog network owners, and general web publishers are not the only entrepreneurs taking advantage of the lower waged and well educated Indian content producers, as Google has also joined the information outsourcing advocacy. Philipp Lenssen covers on Google Blogoscoped : Google is looking for writers in India to [...]
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Group proposes outsourcing to underutilized, lower-cost IT workers in outlying areas of the U.S. rather than offshore.