In Brief: Dell opens second Philippines call center
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(InfoWorld) - Dell opened itsÂ second call centerÂ in the Philippines on Thursday and disclosed plans to significantly increase its workforce there. The new center in Quezon City will provide technical support and other services to Dell customers in the U.S. and will initially employ about 200 people. It includes training labs that simulate networked home and office environments, Dell said in a statement. Its opening comes a year after Dell started up its first call center in the Philippines. The Asian nation is a favored location for call centers because of the high level of English language skills and relatively low wages. The first center in Pasay already employs 1,400 people so with the addition of the Quezon City center Dell's workforce is now around 1,600 people. The company said it plans to hire a further 1,000 people to take the total number of employees in the Philippines to 2,600. Worldwide Dell has about 25 such centers. Â
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(InfoWorld) - Dell will begin selling two models of its desktop PCs at Wal-Mart Stores on June 10, fulfilling a series ofÂ recent hints from CEO Michael DellÂ that the company wouldÂ move beyond the direct sales modelÂ that once made it the world's largest PC vendor. Wal-Mart will sell the desktops for less than $700 each in its thousands of stores located in the U.S. and Puerto Rico, according to a Wal-Mart statement issued Thursday. The store also said it expected to offer additional Dell PC models in its Sam's Club and Wal-Mart Canada stores, but did not provide model names or dates. The Dimension Multimedia Desktop is the first model to reach Wal-Mart shelves, chosen as a good match for shoppers' demands for value pricing and proven technology, according to a statement by Gary Severson, Wal-Mart's senior vice president for entertainment and electronics. Wal-Mart already sells desktop PCs from Hewlett-Packard, Acer, and Gateway, as well as notebooks from HP, Acer, Lenovo, Toshiba, Sony, Asus, and several smaller vendors. The store also sells monitors, PDAs (personal digital assistants), and peripherals. The strategy marks a major change in how Dell sells computers. Until now, the company has taken orders over the phone or via its Web site, allowed customers to choose their own specifications and then assembled a custom-built PC for each user. That approach allowed Dell to cut its storage and logistic costs far below its competitors, undercut their prices and win new market share. But the direct-sales business model is no longer such an advantage, since competing PC vendors say they have learned their lesson and trimmed their own costs. And critics note that buyers in developing countries don't trust their postal systems enough to purchase expensive PCs through the mail. "Customers want more and new ways to buy our products and we plan on meeting their needs on a global level. Offering Dell Dimensions in Wal-Mart is a great example of this approach," said Dell spokesman Dwayne Cox in an e-mailed statement. "While we can't get into specifics, in the coming quarters there will be additional activity in support of this move into global retail. Today's announcement with Wal-Mart represents our first step. Stay tuned," he added. Dell fell behind rival HPÂ in 2006 in PC sales, and has struggled with a series of poor earnings reports and lawsuits. In an attempt to reverse those results,Â Michael Dell returned to his job as CEOÂ in January, and immediately wrote a series of corporate memos pledging broad changes in the company. Now he has acted on those words. Â
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Dan Reyes, managing director at Sitel in the Philippines, sees high growth for that country's business process outsourcing operations.
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Dell has announced the availability of virtualisation services.
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Dell Inc. DELL.O, the No. 1 computer   maker, on Monday said it would hire an additional 500 engineers   for its product development operations in central Texas.
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Dell Inc. expects shipments of personal computers, notebooks, and servers in Asia excluding China, Japan, and South Korea to grow almost 20 percent in 2007, a company executive said yesterday.
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OCTOBER 15, 2004 (IDG NEWS SERVICE) - Dell Inc. took the wraps off its holiday lineup on Thursday, showing new printers, plasma televisions and music players that will soon be available through its Web site.
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Dell Inc. plans to open several Enterprise Command Centers during the next few months in a bid to improve its service delivery to customers worldwide.
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New Dell R&D facility in Bangalore can house up to 1000 employees.
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TechWeb - The PC maker begins selling the first of new brands and products recently promised by founder Michael Dell.
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Dell Inc. announced a deal Monday with China's largest electronics retailer to sell computers in stores throughout the country as the world's second-largest computer maker tries to expand in the booming Chinese market.
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MacCentral - Dell Inc. took the wraps off its holiday lineup on Thursday, showing new printers, plasma televisions and music players that will soon be available through its Web site.
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InfoWorld - Dell is seeing strong demand for its products in several Asian markets and is pleased with customer acceptance of Microsoft&#39;s&#160;new Windows Vista operating system, according to one of the computer manufacturer&#39;s senior executives in the region.
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'Dell Day' canceled this year Dell is closing its call center in Edmonton, Canada this spring, after less than four years of operation. The move is expected to put more than 900 people out of work.â¦
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(InfoWorld) - Underlining its expansion from online to retail sales, Dell launched desktop and notebook PCs Tuesday at Macy's department store in New York. The company announced nine new Inspiron desktops and notebooks and an XPS M1330 notebook, all available in a choice of eight shell colors. "The Dell of today is vastly different from the Dell of six months ago or even last week," said Alex Gruzen, senior vice president of Dellâs consumer product group. "We're here at Macy's in New York City. That alone is different for Dell, being in a department store or any kind of retail setting at all." Dell even set up a portable kiosk to take orders for the new PCs in a temporary space it will occupy at Macy's for the next two weeks, he said. The new Inspiron notebooks cost $749 for the model 1521 to $999 for the model 1720, with a choice of processors from Intel or Advanced Micro Devices. The Inspiron 1420 comes with an additional choice of Microsoft's Windows Vista or the Ubuntu Linux operating system, for $799. The Inspiron desktops start at $349 for models 530, 530s, 531, and 531s, all supporting up to 500GB of disk space to store digital media files, with the model 530 offering a choice between Windows and Linux. The XPS M1330 notebook costs $1,299 with a 13.3-inch widescreen display, weighs under 4 pounds, and comes with a one-year subscription to Dell's Online Backup service, where users can store 10GB of files on Dell servers for remote data access. In an effort to bolster its sliding market share and quarterly profits,Â Dell began selling certain PC models at Wal-MartÂ retail stores on June 10, marking the first time it had strayed from the direct sales model. Dell rose to prominence by cutting its costs through eliminating retail middlemen and selling its PCs through only its Web site, phone lines, and catalogs. That system began to fail in 2006, as competitors cut costs and Hewlett-Packard passed Dell to become the world's largest PC vendor. Now Dell is in the midst of a corporate reorganization announced May 31 that includesÂ laying off 10 percent of its 88,100 workers. Dell hopes its new retail presence will allow it to fix a strategic mistake. By trying to beat its competitors through low prices in recent years, Dell found itself spending all its publicity efforts promoting its least exciting products, Gruzen said. Selling PCs in retail stores gives Dell an opportunity to showcase its premium PC models and bring new luster to its corporate image at the same time. "This is really just a hint of what we're doing to get these exciting new products into customers' hands," Gruzen said. "We have a broader retail strategy, and over the coming months, we will announce more partnerships, both with Wal-Mart and with other retailers." Also on Tuesday, Dell unveiled a new marketing tagline -- "yours is here" -- that shares many values with HP's "the computer is personal again" campaign. Both companies are increasing the number of options they give customers to personalize PCs and bundling tools that make it easier to handle personal tasksÂ such asÂ digital photos and music as well as business jobs. Dell emphasized those increased choices with its color options for each PC, including pink, yellow, green, red, and blue, as well as standard white and black. An increasing number of PC vendors will soon begin to follow that pattern, trying to differentiate themselves with flashy style and design instead of solely through technical detailsÂ such asÂ processing power, according to a report released this week by Forrester Research. "The consumer PC industry is entering the Age of Style, a time in which radical form factor innovations, increased aesthetic diversity, and consumer choice and personalization will determine which models, and which PC vendors, win or lose," Forrester analyst J.P. Gownder said in the report.
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Dell on Dell on Dell on Dell Anyone confused by exactly what Dell 2.0 means should have a look at today's acquisition of MessageOne.â¦
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Dell is pushing ahead with plans to open IT support hubs worldwide to improve its service delivery to buyers of its servers, storage devices and workstations.