Study: Apple, Dell lead PC customer satisfaction index
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MacCentral - The PC industry is doing a better job of satisfying its U.S. customers than in recent years, and improvements to technical support seem to have done the trick, according to the results of a study released Tuesday by the University of Michigan in Ann Arbor.
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Dell raced further ahead of rival Hewlett-Packard in the worldwide PC market during the third quarter, according to new research. In separate reports released on Monday, Gartner and IDC both found that the
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Dell is both profitable and well regarded, thanks to its habit of delivering serviceable but unexciting products at good prices and supporting them well enough to keep buyers coming back.
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Enterprises are focusing the customer experience like never before. In fact, over 80 percent of those recently surveyed by Forrester Research say that customer satisfaction will be more important for them this year than last. Almost none indicated that it would be less important in the coming months.
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IBM tops in among IT companies in Climate Counts survey, while Apple, Amazon, and eBay are bottom.
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Dell remains on top of the worldwide market, research shows.
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By Michelle Kessler  SAN FRANCISCO -- Business computer-maker Dell today plans to start aggressively courting consumers -- in part with new laptops colored flamingo pink.    The No. 2 PC maker has always offered some consumer computers.
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By Troy Wolverton, San Jose Mercury News, Calif.  Dec. 17--If you ask investors how they're evaluating Apple Computer's stock, they'll give you any number of answers.   Some are focused on Apple's recent share gains in the PC market and foresee more to come.
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Dell has taken an aggressive pricing strategy in its competition with Apple in the music player space. Jupiter Research analyst Joe Wilcox reported in his blog today that Dell has dropped pricing on the 15
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The PC industry is doing a better job of satisfying its U.S. customers than in recent years, and improvements to technical support seem to have done the trick, according to the results of a study released Tuesday by the University of Michigan in Ann Arbor.
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Honda Motor Co.'s  luxury Acura division topped a consumer satisfaction survey intended to measure how well U.S. car shoppers felt they were treated in dealer showrooms whether or not they bought a vehicle on the spot.
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Apple's computers are the most reliable and its support the most dependable of the five top vendors, says a national chain of PC service shops.
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HP and Dell, which together sell more than half the country's PCs, get kudos for using more eco-friendly components and recycling their products when consumers discard them. By the Associated Press.
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Dell Inc. DELL.O, the world's  largest personal computer maker, on Thursday posted a higher  quarterly profit, aided by market share gains and lower  component costs that fueled solid growth as rivals weakened.
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John Lewis and Waitrose top the Which? shopper satisfaction survey, but no-frills grocers do well too.
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The Mac may be the cooler computer, but arenât there more PC users in the world?
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Dell Inc. became the world's biggest personal computer maker through hyper-efficient simplicity. All Dell machines used Intel chips, ran Microsoft Windows and came direct from factory to customer.