Will the enterprise go for Google's apps?
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Also: Sneaky DNA analysis to be outlawed. Read these stories and more from around the Web on News.com Extra.
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A Google executive said yesterday that the search tool could at some point be extended to tap enterprise databases, desktop PCs, content management systems and CRM applications.
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On Monday, I.T. services company Capgemini announced a new partnership designed to make Google Apps a more viable option for large enterprises. The partnership between the Paris-based consulting, technology, and outsourcing-services firm and the world&#39;s leading search engine could have implications for Microsoft and its Office suite.
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A Microhoo! merger might put them on par with Google, but at what cost?
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Software giant unveils apps for companies with limited IT resources.
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Will heavy pocketbooks help Microsoft strangle Google?
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(InfoWorld) - Microsoft and IBM executives Wednesday admitted feeling heat from Google now that the Web search giant is trying to make inroads into the enterprise market with its hosted suite of communication and collaboration tools. Google Apps, a hosted service, is gaining traction primarily in universities but is a welcome addition to enterprise software because of its simplicity and ease of use, said Rob Curry, director of Microsoft's Office business platform group, during a panel discussion today at the Enterprise 2.0 conference in Boston. "We actually see [Google] as a great competitor in this space," Curry said. "And they bring a good spirit in terms of simplicity, ease of use and things we're trying to leverage as we go forward in our development cycle." Google Apps was described as a "direct shot at Microsoft Office" by Forrester Analyst Erica Driver when Google released an enterprise version of the tool in February. For US$50 per user per year, customers get e-mail, instant messaging, a calendar tool, a Web page creator, support for e-mail on BlackBerry mobile devices and integration with Google Docs & Spreadsheets. Analysts say Google Apps offers less functionality than Office but is less expensive. IBM, which offers the Lotus Notes set of e-mail, calendaring and collaborative applications, and Lotus Sametime, an IM and Web conferencing tool, has partnered with Google but still sees the company as a potential competitor. Lotus Sametime allows IM customers to communicate with users of Google Talk. "We're a key partner of Google's," said Ken Bisconti, vice president of messaging and collaboration software for IBM, during the panel discussion. "We partner with them, and continue to partner with them, hopefully for the good of our customers. I also fully expect them to become a competitor to us in the business space." Google executives are busy trying to understand the requirements of enterprises, a learning process that will be crucial if the search company hopes to gain market traction for Google Apps outside of academia, Bisconti said. "Most of our customers tell us they're talking to the Google enterprise team," he said. "Google is doing a good job of collecting information to understand enterprise requirements. ... I don't see them as a near-term competitor but as a long-term potential substitution." No Google officials participated in the panel. The session, titled "Vendor Spotlight: Assessing IBM & Microsoft Platforms for Collaboration & Unified Communications," also gave the vendors a chance to discuss the broad trend in which employees expect the types of instant communication available to them in their personal lives. This is placing increased important on IM, Web conferencing, video and audio conferencing, and mobile communications. "The role of instant messaging has completely transformed and it has become a business expectation," said Akiba Saeedi, IBM's program director for unified communications and collaboration products. Years ago, people questioned whether e-mail would become a necessary business function. No one would question e-mail's importance today, and IM seems to be heading in a similar direction, Saeedi said. Bisconti cautioned against getting caught up in industry buzzwords such asÂ "enterprise 2.0," but said the desire for collaborative technology in general is real and has created a huge business opportunity for software vendors. "I have never seen so much senior-level interest in companies in improving the way they communicate, collaborate and improve the speed and agility of their business," he said.
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InfoWorld - Microsoft and IBM executives Wednesday admitted feeling heat from Google now that the Web search giant is trying to make inroads into the enterprise market with its hosted suite of communication and collaboration tools.
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You've heard it all before. The CEO buys an iPhone, falls in love, and leans on IT to shift its stack of tasks to make work-enabling his new gadget IT Priority No. 1.But as IT departments scramble to sync e-mail and slap together Web apps for Safari-based iPhone access, the question remains: Can Apple's ear-candy crush object draft off this executive effect to true enterprise mobile legitimacy, or are execs' iPhone fetishes jeopardizing the integrity of their company's mobile strategy?[ For an in-depth review of the iPhone, see "iPhone: The $1,975 iPod" ]Here we examine the iPhone ecosystem's evolving backdoor bid for enterprise, one that pits security concerns, vendor intentions, and gadget affinities against caution-minded enterprise IT.Executive inroads to the enterprise A midsize company providing inventory supply services to schools, government facilities, and other institutions across the United States was perfectly happy with its mobile Palm-based inventory software until the CEO and other high-level execs purchased their own iPhones.?Suddenly, they were saying, ?Hey, this is really nice,? and reevaluating their whole handheld strategy,? says Ben Gottlieb, president of Stand Alone, which provides business inventory software and consulting services to the aforementioned inventory supplier. ?Then came the questions about where the Palm OS was headed and whether their inventory application could be iPhone-enabled.?Mark Russell, vice president of sales and marketing at U-Line, a Milwaukee-based manufacturer of under-counter icemakers and refrigerators, had an iPhone for fun and a Nokia E70 for work until he accidentally crushed the Nokia device in his mother-in-law?s recliner. Instead of getting a new E70, he asked IT to sync his iPhone with the corporate Exchange server.?Our IT guy was nervous at first, but when Visto added iPhone capability to its Visto Enterprise Server, he gave it a try,? Russell says, referring to the mobile messaging service provider, Visto. U-Line was already using Visto to sync its smartphones with Exchange.Russell is perfectly happy with his business iPhone and has no intention of repurchasing the Nokia or any other device. And according to Daniel Koshute, U-Line systems administrator, several other employees are ready to make the switch as well.The above examples are not unique. Like the PDAs, USB storage devices, and Wi-Fi devices that came before it, the iPhone is pushing its way through the side door of today's enterprises, thanks to a sexy interface, a superior mobile browser, and executive pressure.?Apple has definitely achieved its goal of making you smile every time you press a keystroke,? says Ken Dulaney, an analyst at Gartner.And it's precisely that smile that has enterprise IT nervous. After all, Apple has very openly targeted the iPhone as a consumer device, doing little to enable it with the security, management, and other features the typical enterprise IT department demands from any mobile platform it supports. Not to mention that Apple?s enterprise sales and support -- or lack thereof -- have not exactly endeared the company to the enterprise in the past. Yet analysts and vendors of smartphone software report that enterprise demand for the iPhone is rising.?When the iPhone came out, we had a surge of enterprise IT customers asking when we would support it,? says Senthil Krishnapillai, director of product management for Sybase iAnywhere, which will soon offer an iPhone enterprise e-mail syncing solution. ?They told us that management was asking for it.??We?re definitely seeing enterprise interest in the iPhone, mostly driven by executives and rogue users, rather than IT,? says Matt Parks, director of product management at Visto, which recently introduced iPhone/Exchange/Domino syncing for its Visto Mobile Enterprise server.IT in the crosshairs Perhaps most disturbing to IT is the security quandary it faces in supporting the iPhone.?An enterprise must ensure that whatever device comes into the environment doesn?t breach any of the security policies it has in place,? Dulaney says. ?Otherwise, they have two choices: Be a hypocrite, or lower their overall investment in security because one breach, no matter how small, is a breach after all.?Although it does come with VPN capability, the iPhone?s built-in security just doesn?t measure up to those of its more enterprise-focused BlackBerry and Windows Mobile competitors.?Most enterprises cite two must-have security features for any supported mobile device: the ability to force the user to create a complex power-on password, and the ability to wipe out the data on the device remotely if it?s lost,? Dulaney says. ?In order to do that, you need the right hooks in the firmware, which Apple doesn?t provide.?And because they aren?t yet in the firmware, software vendors that support the iPhone, including Visto and Sybase, can?t offer those capabilities.Other security, usability, and management issues are also conspiring to ensure that the iPhone will not dominate the enterprise any time soon.As opposed to the BlackBerry, the iPhone doesn?t provide any inherent firewall or data encryption. Now holding up to 16GB, the iPhone's storage capacity gives IT jitters because it can be used to steal large amounts of data from an unprotected PC. Moreover, the iPhone comes with a built-in camera, which many IT departments do not allow as a matter of policy.?One of the things that really scares me, particularly with government agencies, is that Apple?s core iPhone framework allows it to take pictures or video and record sound without any flashing light or other indicator that anything is happening,? says Jonathan Zdziarski, research scientist for a security vendor and author of iPhone Open Application Development, which explains how to develop iPhone applications using Objective-C and an open source, community-developed iPhone toolkit.?This lets Joe Hacker create software that can secretly eavesdrop on conversations and record video, then send the audio or video file anywhere over the network,? Zdziarski says.Apple could prevent such hacks by requiring the user to visually authenticate an application's ability to access the camera or microphone much like Leopard does for applications that want to listen for incoming connections, Zdziarski adds.Others have taken issue with the fact that the iPhone is based on the OS X operating system and Safari Web browser, both of which have been around long enough for hackers to know how to exploit. Yet, at the same time, it?s a closed system, at least until Apple releases a native SDK in late February or early March, so security software vendors are unable to provide protection software for it.Where?s the road map? Even when Apple?s SDK comes out, nobody knows whether it will provide the kernel and hardware hooks that security vendors demand. And that brings up another sticking point that enterprises have with Apple: the lack of a publicized road map.Enterprise IT depends on the technology road maps published by established enterprise vendors such as Intel, Microsoft, IBM, and HP to plan and budget for hardware and software upgrades. Apple?s road maps are a closely held secret.?Since Apple is primarily a consumer company, they won?t tell you anything until the day of release,? Gartner's Dulaney says.In the meantime, according to Zdziarski, some prospective iPhone software vendors and enterprise developers have used the Open Source SDK to get their feet wet. Others, such as NetSuite and Salesforce.com, are taking advantage of AJAX for the Safari browser, but this doesn?t provide the flexibility and access to the OS that a native SDK would provide.Another sticking point: Apple?s enterprise sales and support staff are minimal, rumored to be in the teens, although Apple would not divulge this information, and Apple has never demonstrated a real commitment to the enterprise, nor does it have any developed enterprise sales channel.?Apple needs to develop key enterprise partners to help them get past executive appeal and get traction on the IT side, and they simply haven?t done it,? says Sean Ryan, research analyst for mobile enterprise solutions at IDC.As for management, Apple offers nothing even remotely similar to the centralized device management capabilities offered by RIM or Microsoft. There are no tools for monitoring mobile assets or enforcing corporate software policies, and the iPhone?s reliance on iTunes for activation and software updates just doesn?t sit well with IT, nor does the need to send the iPhone back to Apple for a battery change.Waiting for the SDK Finally, until the iPhone SDK allows client software installation on the device, there are several outstanding usability issues. Even with existing corporate e-mail solutions, the iPhone doesn?t offer true push e-mail, but rather syncs with the server once every 15 minutes, an eternity for true e-mail addicts. It also offers no native calendar and contact syncing abilities, so users might miss rescheduled meetings.Meanwhile, enterprise e-mail sync vendors such as Visto, Sybase, and IBM have implemented work-arounds to cope with the iPhone's drawbacks. Because the phone provides no data encryption, IBM plans to provide all its Domino access using Safari, with absolutely no e-mail storage on the iPhone itself, according to Kevin Cavanaugh, vice president of Notes and Domino at IBM. Visto and Sybase take advantage of the iPhone e-mail client, but both provide tight control over attachment-download policies. Sybase?s iAnywhere can remove mail data from a lost or stolen iPhone, but not until the next time it syncs with the server.These vendors and others are waiting anxiously for the SDK, after which a number of security and other iPhone enhancements are expected to be offered by third parties, depending on the depth of access provided by the SDK. Meanwhile, AT&amp;T has begun quietly offering business service plans for the iPhone, starting at $45 per month, although with no notable business-focused extras, such as corporate e-mail syncing, as of yet.Still, the iPhone has a long way to go before moving beyond an executive luxury to becoming a true enterprise player. Much of the momentum depends on Apple?s cooperation and an enterprise commitment it has not demonstrated in the past.?Apple is doing just fine with consumers and businesspeople who purchase the iPhone with their own money,? Dulaney says. ?Those two groups make up 85 percent of the 2.5 billion phones out there. What real incentive do they have to screw with the enterprise??Related articles Review: Supersmart phones for extreme mobility We pick seven serious business phones with all the bells and whistles, plus the power and flexibility that real mobile professionals need Review: iPhone: The $1,975 iPod Apple's and AT&amp;T's high-price gadget is a heartbreaking triumph of greed over genius Video: Two Geeks and an iPhone: Part 1 What we use and why Video: Two Geeks and an iPhone: Part 2 Tips and tricks for e-mail, safari, and more Video: Two Geeks and an iPhone: Part 3 How to add third-party apps to your iPhone Thoughts on the iPhone/iPod touch SDK Enterprise comes to iPhone 15 things Apple should fix in iPhone 2.0
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Want to use Google gadgets for work? Big Blue plans to let business users run the mini apps on its WebSphere Portal software.
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Is Google really working on its own operating system for mobile phones? It seems we're likely to find out one way or another fairly soon.
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Web Hosting by Google? Gary Price points to a new Google domain (&#8221;Googlehostedservices.com&#8221;) and speculates about whether Google will become a webhosting company. He also points to &#8220;Google Apps for Your Domain&#8221; as further evidence of this possibility. (This is the point in the post where the analyst says: &#8220;See how smart I am, I said something [...]
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Making a strong case for Macs in the enterprise world, Tom Yager of InforWorld.com writes: &#147;Apple&#146;s latest Macs and OS deserve a good, hard look as mainstream enterprise fare.&#148;
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(InfoWorld) - CapgeminiÂ , a major global services provider, has just partnered with Google to enable large-scale adoption of the enterprise version of Google Apps. Capgemini will provide training, support, integration, and other services to large organizations that implement Google Apps Premier. Itâs a small but momentous event, signaling increasing enterprise interest in free Web-based apps that look and feel like Word, Excel, and other Microsoft Office software. Google Apps was added to the portfolio of products Capgemini supports because the company believes demand for SaaS (software-a-service) productivity suites will grow strongly in coming years. Steve JonesÂ , a CTO at Capgemini, is quick to note that Google Apps will not displace Office, but will fill two niches: enhancing the ability of knowledge workers to create documents collaboratively and bringing Office-like capabilities to workers who would not otherwise have them. Nonetheless, adoption is bound to increase. "I'd expect more and more IT services companies will offer that kind of help desk and support around the Google Apps Premier environment," says Rebecca WettemannÂ , an analyst with Nucleus ResearchÂ . "Now is the time to definitely have advanced technology folks and strategy people, the ones who look a year or two ahead, to look at this stuff and stay abreast of it, even if the time isn't yet right to purchase," says Burton Group analyst Guy CreeseÂ . "A huge mistake would be to look at the offerings today, say they're immature, and then not pay any attention." At this point, with viral adoption of Google Apps happening under ITâs radar, attention is already being paid by rank in file employees. And Google is far from the only provider. Several smaller vendors with strong offerings, including ZohoÂ  and ZimbraÂ , compete directly with Google Apps. Cisco Systems now offers its WebEx WebOffice Â platform for collaboration, while a number of applications in Salesforce.comâs AppExchange venture into desktop productivity territory Waiting for Redmondâs shoe to drop Conspicuous by its absence is Microsoft, which has been unable or unwilling to come out with a hosted suite comparable to Google Apps. Many wonder if Microsoft is having a hard time figuring out how to develop a hosted version of Office without cannibalizing its offline business. "A challenge for Microsoft is to figure out how to get people to buy the next version of Office if there is also an on-demand version," says Wettemann. Yet few doubt that Microsoft will eventually respond with a direct competitor to Google Apps and other similar suites. When it does, the effect on the market will likely be significant. "I think Microsoft needs to worry about it now because it takes a while to get right," Creese says. "In hosted office suites, it's going to take a while for companies to figure out how they want the thing to work." In defense of the current strategy, Microsoft officials have said that Office has steadily gained hosted service components for years, and that combining local PC software with services in the cloud is the right approach. Steve Ballmer elaborated on this point last May at the Software 2007 conference. Last week, Microsoft released a unified installer to help users download updates for its family of Windows Live hosted services. Yet those who have been waiting for Microsoft to make a power move found the announcement underwhelming and dismissed it as cosmetic. Not a desktop substitute While many organizations ponder SaaS productivity suites, thousands of others have already implemented them. Web-based suites save on hardware and on time and effort for software installation and maintenance. They also make it easy for employees to share and collaborate on documents for a fraction of the cost it would take to implement an in-house messaging and collaboration system such as Microsoft SharePoint or IBM's Lotus Domino/Notes. Disadvantages include security concerns over hosting sensitive data with a third-party outside the corporate firewall, as well as downtime incidents that leave the organization without access. Upon close inspection, exiting SaaS suites reveal themselves as strong in certain areas and weak in others. In a recently published and widely discussed 55-page report, Creese took a microscope to Google Apps Premier, dissecting its pros and cons in detail. For example, Creese found the suite lacking in archiving features, such as records management and electronic discovery, as well as in analytics capabilities, such as analysis of content creation patterns. Google responded with a statement saying that the suite gives organizations "a new set of choices, many of which will complement and extend the power of the desktop, enhance group productivity and improve collaboration." Indeed, after weighing the pros and cons of SaaS suites, most analysts, users and vendors generally agree that these will not eliminate the need for packaged software suites. Because each model has its advantages, they work best in tandem, complementing each other. "We'll see more and more organizations that look to a tiered strategy for the way they deliver desktop applications. So rather than have a standard desktop, I may give Office to the folks in finance who really need Excel, while the folks in marketing may be fine within the Google environment," Wettemann says. The network effect At Adison & PartnersÂ , an executive recruitment consultancy, adopting Cisco's WebOffice has had a major positive effect, says Managing Partner Jim DiPietropoloÂ . The 8-person company has been office-less for the past several months, awaiting the completion of its new digs, which got delayed. With people working from home, having documents and calendars stored centrally in WebOffice servers has prevented the workflow from getting disjointed. "It ties everyone together," he says. Beyond helping with this temporary issue, WebOffice lets DiPietropolo and his employees be nimble in responding to client queries and requests while out of the office, by tapping remotely into databases and getting information on the fly. "From a business development standpoint, this has been a differentiator for us," he says. "This ability to instantaneously respond [to queries] really impresses clients." The significance of the Capgemini announcement, however, is that desktop SaaS solutions are moving upscale, from small businesses like Adison & Partners to global corporations â where dispersed knowledge workers are warming to the idea of collaborating on the same document in real time. âHaving a single version of the truth changes the business process,â says Capgeminiâs Jones, who notes that the e-mail round-robin that occurs in conventional document collaborations is eliminated. âReally, what weâre talking about is bringing software-as-a-service innovation to the desktop,â says Jones. âThe main way that people interact with a corporation is through the desktop. We are delivering software-as-a-service solutions into that market.â
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(InfoWorld) - Google has formed a partnership with Capgemini, which will provide IT services to large businesses that adopt the Google Apps Premier Edition hosted suite of collaboration and communication software. A new member of the Google Enterprise Professional program, Capgemini now offers training, support, integration, and other services for Google Apps Premier Edition customers, the vendors plan to announce Monday. The partnership with Capgemini, one of the world's largest IT services companies with over 75,000 employees in 32 countries, makesÂ Google Apps more palatableÂ to large organizations that prefer IT services providers to assist them with changes and additions to their large, complex IT architectures. "Our overall partner strategy is to make sure that those customers that come on board have the services they need or request," said Kevin Smith, Google's head of enterprise partnerships. In the case ofÂ Google Apps Premier EditionÂ customers, some may hire Capgemini to help them with e-mail migration, with adding the suite to an existing single sign-on system, or with making sure that the Calendar component synchronizes properly with employees devices, Smith said. Meanwhile, Capgemini, which generated revenue of $10.4 billion in 2006, added Google Apps to the portfolio of products it supports because it believes thatÂ demand for software-as-a-service (SaaS) collaboration and communication suites will grow strongly in coming years, company officials said. For Capgemini, offering services for a SaaS suite like Google Apps Premier Edition is a natural extension of its broad expertise providing outsourced desktop support to more than 1 million users worldwide, they said. The Premier Edition, introduced in February, is a fee-based version of the Google Apps suite that is tailored for workplace use in organizations of all sizes. For $50 per user per year, it offers phone technical support, software interfaces for integrating suite components with other systems and more e-mail storage than the free Standard Edition. As CIOs and IT managers in large companies warm up to the idea of these Web-hosted suites, global IT services providers like Capgemini are drawn to develop services for them, said Rebecca Wettemann, an analyst with Nucleus Research Inc. "We'll likely see services providers start to recognize the opportunity to help implement these applications within enterprises, going beyond desktop management and delivering a heterogenous desktop to an organization," Wettemann said. Google, which generates most of its revenue from the consumer market through online ads delivered via its search engines and partner Web sites, has decided to broaden its scope and become a provider of IT products for enterprises. In so doing, it is locking horns with established players in markets like collaboration and communication software, and in enterprise search. Google Apps, with its Web hosted approach to collaboration and communication software, is seen as emblematic of theÂ threat this SAAS model presents to Microsoft's Office, the quintessential fat-client software suite. With an installed base of about 450 million users, Microsoft Office doesn't have a hosted version that is comparable to SAAS suites like Google Apps and others from companies like Zoho, Zimbra and WebEx. Google Apps includes word processing, calendar, Web page creation, spreadsheet applications, Webmail and instant messaging communication services. Among the advantages of Web-hosted applications is that, by holding documents in a central server, they allow users to share files and collaborate on them. Also, because vendors host them, customers don't have to worry about installing or maintaining the software nor about issues with the server hardware in which they run. Downsides include security concerns over the hosting of sensitive data with a vendor outside the corporate firewall, server downtime problems and feature sets that often are less extensive than the ones from packaged software products.
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Software giant eyes search pioneer to bolster its competition with Google.
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Google is expanding the usage of its enterprise search solutions by teaming  up with Ingram Micro, one of the world&#8217;s largest technology products distributors. Google and Ingram Micro had sealed an international IT Distribution Agreement that would grant Ingram Micro the right to distribute Goolge Mini and Google Search Appliance. Google Mini is a search [...]