Siebel teams with T-Systems to host CRM in Europe
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Company expanding its reach after introducing the hosted service in the U.S. last year .
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Siebel Systems Inc., the largest maker of customer-relations management software, Friday said it agreed to acquire Edocs Inc., a closely held provider of electronic-billing software, for &#36;115 million.
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8/24/2004 -- Cisco Systems yesterday announced a new Customer Relationship Management (CRM) Communications Connector for Microsoftâs CRM offering.
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DENVER - (BUSINESS WIRE) â-ct. 27, 2004 â -xima Technology today announced Centauri Business Service Manager(TM) software as an integral element of Sun Microsystemsâ (Nasdaq: SUNW) much-heralded
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Siebel (Nasdaq: SEBL) has been on a mission to lower the TCO of its applications since last year's release of 7.5.3, a version that concentrated mainly on cost-savings modifications and other user-friendly improvements.
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TechWeb - The new software will be available for customers and hosting partners to download online. CRM 4.0's multitenant architecture gives the company and hosting partners the ability to host CRM in much higher volumes, setting the stage for a showdown with Salesforce.com.
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Commercial open source CRM providers have established their presence in the CRM market in relatively short order, with at least four companies -- Sugar CRM, Ohioedge Anteil, Compiere -- setting up shop over the last year.
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Switzerland's Endress+Hauser (International) Holding AG, a global supplier of process control systems, has migrated all its business applications from SAP AG to a mainframe running the open-source Linux operating system.
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TechWeb - Availability of Entellium's code could speed development of industry-specific CRM products.
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Siebel Systems today unveiled a series of initiatives to help companies roll out software implementations more successfully and consolidate customer views in real time.
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(InfoWorld) - Microsoft continues to prepare for the third-quarter launch of itsÂ Dynamics Live CRM serviceÂ with Tuesday's announcement of initial pricing and product information. Customers in North America will be able to begin using the service free under an early access program this year and Microsoft expects to start charging for the hosted CRM (customer relationship management) service in the first half of 2008, according to Brad Wilson, general manager for Microsoft Dynamics CRM. The software giant made the announcements at its Worldwide Partner Conference (WPC) in Denver. At the same conference a year ago in Boston, Microsoft CEOÂ Steve Ballmer confirmedÂ Dynamics Live CRM would be the vendor's third major Live hosted service, following on from its Windows Live and Office Live software-as-a-service (SAAS) offerings. Live CRM is one of three deployment options in Microsoft's upcoming "Titan" release of its CRM software. Titan will be the first Microsoft CRM release based on a multi-tenant architecture, using a single code base to support three types of usage -- Live CRM, an on-premise version of the CRM application and a partner-hosted release. All three deployment options share a common code base. The on-premise and partner-hosted versions of Titan should appear in the fourth quarter of this year, Wilson said. The company has yet to commit to a launch date for Dynamics Live CRM outside of the U.S. and Canada, but does intend to offer the service internationally, Wilson said. Microsoft's partners have already been hosting Dynamics CRM and Wilson stressed that the customer early access program for Live CRM will be partner-led meaning that would-be users have to go through partners to sign up for the service. Microsoft will also compensate partners annually for the customers they sign up for Live CRM. Each year, such partners will receive 10 percent of the annual SAAS subscription revenue per customer. For next year, Microsoft will offer an additional sweetener to partners increasing it to 15 percent. Microsoft plans to provide a number of different versions of Live CRM. Dynamics Live CRM Professional, aimed at companies with five or more CRM users, will be the first to become available, Wilson said. Professional is the service Microsoft will offer in its free early customer access program this year. In 2008, Professional will cost $39 per user per month in a promotional price, which will eventually be raised to $44 per user per month. The service will enable users to access CRM capabilities through Microsoft Outlook and browser clients and will include customizable workflow based on Windows Workflow Foundation. The other Live CRM release Microsoft intends to begin offering in the first half of next year is its Enterprise version, which adds in offline data synchronization on top of the Professional features. Dynamics Live CRM Enterprise will cost $59 per user per month. "The decision to allow early access to CRM Live for no fee is a pragmatic approach to attracting Microsoft-oriented prospects who have been looking for commodity sales-force automation functionality but have as of yet sat it out," Michael Maoz, vice president at market research company Gartner, wrote in an e-mail comment. "We don't expect Microsoft CRM Live will be generally available to customers until the first quarter of 2008 at the earliest, and then for North American clients only, with subsequent waves for EMEA AsiaPac." Microsoft's initial focus with CRM Live will be sales-force automation for business-to-business organizations, Maoz said, not customer service in the contact center, Web self-service or field service. Until Microsoft releases a full list of functionality for the service and how much customization of the product it will allow, customers will find it to hard to do "an apples-to-apples comparison" of Live CRM versus existing on-demand CRM from the likes of Salesforce.com and NetSuite, he added. Salesforce.com's Group Edition might be the likely rival to CRM Live and a sight cheaper than Microsoft's offering at $10 per user. "Salesforce.com is better focused from a sales and marketing perspective, selling directly and through its growing third-party partners, giving them a strong head start in the market that will be hard for Microsoft to compete with given its current go-to-market strategy, especially its dependence on partners to deliver a hosted solution in addition to the SAAS model -- the hosted offering has only a slight chance of succeeding over the next 18 months," Maoz wrote. REFERENCES:, Mar. 14, 2007Microsoft widens partner access to next CRM release, Jan. 10, 2007Microsoft to take Dynamics CRM Live in Q2 2007, Jul. 11, 2006
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New Siebel Systems Inc. CEO J. Michael Lawrie Monday opened Siebel User Week with a declaration that CRM is no longer about developing the best software, but is a strategy that delivers business outcomes.
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Microsoft has rolled out an update to its CRM&#160;suite in eight of 25 languages that the software will eventually support.Dynamics CRM 4.0 is now available in Danish, English, Finnish, Dutch, French, German, simplified Chinese and Spanish, Microsoft announced Wednesday. The company begins a 12-week global tour this week to launch the suite, which is available for both on-demand and on-premise deployments. The company first released code for the software to partners and customers in December.Over the next three months Microsoft plans to roll out the suite in 17 other languages -- Arabic, Brazilian Portuguese, Czech, Greek, Hebrew, Hong Kong Chinese, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Swedish, traditional Chinese, and Turkish.Microsoft added multitenant capabilities with version 4.0 of the product, which means a single instance of the software on a server can serve multiple customers when the suite is running as a hosted service. The company also added more support for global companies, giving customers a single view for managing accounts worldwide and adding support for multiple currencies.Microsoft also has created integration between data in Dynamics CRM and its Office Excel spreadsheet software. Users can import CRM data to Excel and refresh it from live CRM data while they work, using controls from within Microsoft Office. This allows them to use Excel&#39;s data-analysis tools with their CRM data, according to Microsoft.The Dynamics CRM launch tour will travel to Barcelona, London, Madrid, and Vancouver on some of the first stops in the 50-city, 20-country tour.
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Siebel Systems has agreed to acquire edocs, a maker of e-billing and customer self-service applications, for $115 million, Siebel said Friday.
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SEPTEMBER 08, 2004  - Open-source software start-up SugarCRM Inc. will release the first commercial enterprise version of its Linux-based open-source CRM application tomorrow, starting at $149 per seat for the first year.
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SAP AG will unveil on  Wednesday a line of business management programs to be  delivered over the Web, becoming the first major software  company to make a big bet on software as a service.
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Business software company Siebel Systems Inc.  on Wednesday said it expects fourth-quarter sales and profit to beat analysts' estimates, boosted by higher-than-expected licensing revenue.