Call Centers Ride Out Disaster
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Some U.S. customer support lines outsourced to India experienced a brief failure in service following the deadly Asian tsunami, but economists say U.S. companies won't have to move their call centers. By Elisa Batista.
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Holidaymakers with bookings at Golden Sun face being stranded abroad or with their holiday in ruins after the company goes bust.
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ROUND ROCK, Texas - Police in this Austin suburb were stumped for hours by the 49 emergency calls that kept coming in from an unregistered cell phone. The caller would say nothing before hanging up, sometimes after a brief giggle.
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I&#146;m on teleconferences several times a day. They&#146;re either great, or a mess. Some people don&#146;t know how to start one; other times there&#146;s no one in charge of moving the call forward or there&#146;s no agenda. Sometimes you don&#146;t know who is on the call. Save yourselves!
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Offshore call centers are having a negative affect on customer satisfaction, according to the survey by the CFI Group.
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CHATTANOOGA, Tenn. Most E-9-1-1 call centers in Tennessee can&#39;t read phone calls placed over the Internet. Officials say that&#39;s a growing problem as more residents turn to Voice Over Internet Protocol or VOIP technology.
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In the telecom sector, no company is safe anymore.
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You are the soul of your enterprise--which is why you need a plan for when disaster strikes.
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Spectrum troubles, defections, and a new CEO? Best to look elsewhere.
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A US credit card processing firm has been hit by intermittend and large-scale distributed denial-of-service attacks that have disrupted services.
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When a train crash spilled deadly chlorine gas in Graniteville, S.C., some workers on the graveyard shift at a textile plant ran into the parking lot. It was the wrong strategy.
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The Internet phone provider now faces paying out hefty damages and a possible shutdown of its service.
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Air travel over the holiday weekend was thrown into an epic snarl that&#39;s been blamed on everything from crashing computers to employee sick calls to lousy winter weather.
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The abrupt shutdown of Internet phone carrier SunRocket left more than 200,000 customers scrambling for alternate service Tuesday and raised questions about the viability of other standalone Internet phone providers.
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In San Diego, displaced employees might affect production at some of the companies you own.
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By JORDAN ROBERTSON  SAN JOSE, Calif. - Your work computer just suffered a major meltdown. Maybe the operating system failed, or a virus crashed the hard drive.
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A huge systems crash causes delays in processing some claims at the work and pensions department.