Cisco agrees to buy call center vendor Latigent
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(InfoWorld) - Cisco Systems has agreed to buy Latigent, a vendor of call center reporting tools, and plans to integrate Latigent's products with itsÂ unified customer contact center systems. The integrated products will help businesses better manage voice, Web, e-mail and video interactions with their customers, Cisco said Thursday. Barely one in three businesses with multichannel customer contact centers have a clear idea of how they are doing, according to a report published by Ventana ResearchÂ in January. Targeted business intelligence tools like Latigent's BlueVue, Hardmetrics' CCPM or others from Informiam and Merced Systems are designed to provide that information. Call-center operators use the BlueVue reporting tool to filter and search call details generated by Cisco's Intelligent Contact Management software. It can be used to generate either real-time or historical reports, allowing call-center operators to identify which calls queued for excessive periods, or took too long to resolve. The Chicago company's tools also work with Cisco's IP Contact Center and with systems from Avaya. Latigent's CEO Chris Crosby and Chief Technology Officer Jason Kolb will join Cisco after the acquisition closes, Cisco said. It expects to close the acquisition -- its 123rd -- by the end of October, and will fold Latigent into its Customer Contact business unit. The companies did not the disclose the deal's value.
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Cisco Systems has agreed to buy Navini Networks, a developer of WiMax broadband wireless access systems.The $330 million deal marks Cisco&#39;s first foray into the technology: Earlier this month, Cisco dismissed&#160;rumors that it planned to buy Navini, saying it had no plans to develop wireless base stations using any technology other than Wi-Fi.Navini makes mobile WiMax wireless base stations.Wi-Fi and WiMax are wireless networking technologies defined in standards set by the Institute of Electrical and Electronic Engineers. WiMax (802.16) has a range over a hundred times greater than the older and more widely deployed Wi-Fi (802.11) family of standards.Cisco said it is particularly interested in Navini&#39;s expertise with &quot;smart beamforming&quot; technologies used with Multiple-Input, Multiple Output (MIMO) antenna arrays, which in Wi-Fi systems allow base stations to handle much higher data throughput.Cisco plans to fold Navini into its wireless networking business unit. It expects the acquisition, its 124th, to close by the end of January.&#160;
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Alcatel  has signed a  preliminary agreement to buy Nortel's  third-generation  cell phone network unit for $320 million, aiming to achieve  greater scale amid cut-throat price competition.
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Alcatel CGEP.PA has signed a   preliminary agreement to buy Nortel's NT.TO third-generation   cell phone network unit for $320 million, aiming to achieve   greater scale amid cut-throat price competition.
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Cisco Systems on Thursday agreed to buy up the remaining portion of routing software startup BCN Systems that it didn&#39;t already own.
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InfoWorld - Cisco Systems has finalized an agreement to purchase privately held BCN Systems, a provider of networking software design. Under the terms of the agreement, Cisco will pay approximately &#36;34 million in cash for BCN. The price could increase by as much as &#36;122 million if BCN meets certain development and product milestones. BCN's architecture will be incorporated across Cisco's broad routing portfolio and will support Cisco's delivery of next-generation data, voice, and video services over a converged network.
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Cisco Systems Inc. is continuing to buy its way into social networking, acquiring some assets of the company that operates Tribe.net while letting the site remain independent.
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Cisco Systems has agreed to buy Navini Networks, a developer of WiMax broadband wireless access systems.
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Cisco Systems Inc. (CSCO.O), the world's largest maker of equipment to direct traffic on the Internet, on Monday said it will buy privately held software developer P-Cube for about &#36;200 million in cash and options.
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Internet networking giant Cisco Systems agreed to acquire closely held Internet protocol service provider P-Cube for 200 million dollars in cash and options.
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CISCO Systems agreed to acquire closely held internet protocol service provider P-Cube for $US200 million ($281 million) in cash and options.
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Tastes like Web 2.0, chicken Cisco Systems is to buy Latigent, a Chicago-based call center software maker, for an undisclosed sum.â¦
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Cisco Systems said it agreed to acquire privately held Airespace Inc. for around 450 million dollars in stock and assumed options in a move to strengthen its offerings of wireless, local area networking products.
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Networking equipment maker Cisco Systems is to buy Perfigo for $74m (Â£40.5m), boosting the company&#39;s efforts to secure network &quot;endpoints&quot; and protect them from worms, viruses and hacking.
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Cisco Systems signed an agreement on Wednesday to acquire network management start-up Jahi Networks for $16 million. Jahi, a San Jose, Calif.
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Cisco Systems Inc. channel partners will be able to offer real-time monitoring of enterprises&#39; networks after the company agreed to acquire NetSolve Inc.
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Cisco Systems said Wednesday that it would buy Airespace, a San Jose maker of networking gear, for &#36;450 million in stock in an effort to bolster sales of wireless equipment.