Nordic agencies say Apple talks "constructive"
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Consumer agencies in Sweden, Denmark   and Norway said on Tuesday they made progress in talks with   Apple Computer AAPL.O on complaints its iTunes service   breaches consumer laws, though questions remained to be solved.
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(InfoWorld) - Apple does not agree that a manufacturing defect caused power failures in an iBook G4 laptop sold in Denmark, but it refunded the customer's money, said the country's Consumer Complaints Board. An Apple spokeswoman in the U.S. said, "Apple disagrees with the DCCB's findings based on our own investigation, and has a strong track record for customer satisfaction." The case is just one of many concerning the iBook G4 that the board has heard about, Frederik Navne Boesgaard, the complaints board's legal adviser, said Wednesday. Apple also faces a class action lawsuit in the U.S. District Court for the Central District of California concerning a similar problem with the iBook G4. In a complaint filed on Nov. 7, plaintiff Alan Vitt said the computers' motherboards fail at an abnormally high rate. Apple is seeking to have the complaint dismissed -- its filing on that motion is due Thursday with the next hearing in the case set for Oct. 4. The Danish complaints board, part of the government-funded National Consumer Agency, published a technical report on faulty iBooks in May. The study found solder joints around a voltage regulator were flawed in such a way as to deteriorate each time the computers were turned on or off, until they would no longer start up. However, using a clamp to apply pressure to the computers' casing, next to the trackpad, closed up the broken joints and allowed the computer to start -- a clear sign of an original design flaw, the study concluded. In response, Apple submitted its own technical report saying that the flaw was not due to cycling the power on and off, but this was not enough to sway the board's decision. Two weeks ago, the board challenged Apple to concede the point and refund the customer's money or take their customer to court. Apple paid up, said Navne Boesgaard. The complaints board is handling four such cases, and owners of faulty iBook G4s continue to come forward: 15 more have called him in recent days, he said. The faulty iBooks were among the first notebooks using the G4 processor that Apple produced and had an opaque white casing like their G3 predecessors. The machines examined, the 800MHz Model 9164LL/A and the 1GHz Model 9426LL/A, were introduced in April 2004 and discontinued in October of that year. The board received the complaints between April and November 2006.
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Apple Inc is calling a London news conference next Tuesday as speculation mounts that the U.S. consumer electronics guru will unveil long-awaited plans to bring its iconic iPhone cell phones to Europe.
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Updated: The company says someone &quot;has recently misappropriated and disseminated through Web sites confidential information about an unreleased Apple product.
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Apple Computer Inc. is investigating claims of poor working conditions at a Chinese iPod factory, the company said Friday, vowing not to tolerate any labor violations.
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Developers are dissapointed that Apple is currently only helping them to create web apps for the iPhone.
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On the eve of the announcement of a new Europe-wide consumer protection program, whose stated aim is to ensure consumers' ability to return products purchased online for refunds if they're not satisfied -- regardless of what country they were purchased from -- the lead architect of that program, EU Commissioner Meglena Kuneva, hinted to the German newsweekly Focus that Apple's iTunes service could be directly impacted.
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Apple says it will deliver its iTunes music service to more European countries next month. Corroborating several reports in recent months, Reuters is reporting today that Apple Computer is planning the next
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UK watchdog the Office of Fair Trading is investigating claims that Apple is ripping off its UK customers. The investigation follows a complaint that UK customers were having to shell out more for the reassuringly
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European officials said they made Âsurprising progressÂ in talks today with Apple over easing the restrictions it imposes on iTunes users.
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Sweden&#39;s prime minister and envoys from 22 Muslim nations held talks Friday that both sides termed as constructive to defuse a row over a newspaper cartoon depicting Prophet Mohammed as a dog.
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Search for pan-Scandy peace Nordic consumer protection regulators held a meeting with Apple this week to discuss changes to its iTunes music service and said they had made important progress.â¦
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With the iPhone on deck, it's finally time to see if Apple's vaunted designers have come up with another winner. But first: A pause to focus on developers.
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Apple Computer Inc. said on Wednesday it found irregularities with its past stock option grants during an internal investigation and the company will likely need to restate its past financial statements.
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Apple plans to hold a press conference Tuesday whose subject is a secret -- sparking intense speculation by telephone companies as to who will be named to distribute the iPhone in Europe.
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With Apple planning a major press event, speculation focuses on a major update to the company's iPod offerings.
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Iran said Thursday that talks with the U.N. nuclear watchdog on investigating traces of weapons-grade uranium found at a Tehran university were constructive, state media reported.