Customer Service Hangs Up
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If you want to get out of your cellphone contract, try calling the company a few hundred times.
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Some U.S. customer support lines outsourced to India experienced a brief failure in service following the deadly Asian tsunami, but economists say U.S. companies won't have to move their call centers. By Elisa Batista.
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Direct dial phone calls from Ireland to 13 other countries are to be blocked because of an internet fraud. Hundreds of Irish phone users have run up large bills due to auto-dialling fraud or modem hijacking.
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Customers want the service, changes are in the works, and counting Vonage out could be a mistake.
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When the Internet phone company Skype went offline for nearly two days last week, Tim Legrand was frustrated and inconvenienced. But he has no plans to switch back to a traditional telephone line.
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NStar , the Boston gas and electric utility, lost all ability to take incoming customer-service calls for four hours yesterday morning after an AT&amp;T Inc. cable failure, the company said. NStar spokeswoman Caroline Allen estimated that based on normal Monday call volumes, 2,000 customers were probably unable to reach NStar. Allen said the problem began about 9 a.m. and wasn't ...
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Bankrupt customer leaves powered equipment maker to choke on unpaid bills.
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I overheard a long-time hospital client talking to another support vendor today. The hospitalâs patient accounting department was attempting to send patient financial and billing data to a third-party biller. The vendorâs normal Web site was down, and they were trying to come up with an emergency fix.
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By Elise Ackerman, San Jose Mercury News, Calif.  Sep. 22--An effort by San Jose State University to ban the Skype phone service has been put on hold in the face of fierce objections from students and staff.
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It had been a pleasant Saturday afternoon until I got the dreadful cellphone call. The woman on the other end said she was from Bank of America. I immediately thought she was going to offer me another credit card. I told her I was busy.
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Are there ever âshorter than expectedâ hold times on phone help lines and other perplexing questions.
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Vonage, an Internet phone company, may receive a temporary lifeline as it struggles to survive a patent dispute with Verizon Communications.
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Auto-dialler programmes have plagued Irish phone users since the beginning of the year. The Commission for Communications Regulation (ComReg) has received some 300 phones calls from consumers regarding excessive
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The second-largest provider of consumer voice-over-internet appears to have gone out of business. The rumor, started when SunRocket, second only to Vonage in terms of user base, stopped taking new service orders, is confirmed.
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A controversial anti-spam campaign by Lycos Europe appears to have been put on hold.
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VoIP startup SunRocket appears to be shut down, pointing up the continuing woes of companies trying to make a buck exclusively out of IP voice services.
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Screwfix.com, the internet home improvement service and part of the B&Q chain, is freezing orders until more staff can be found.