Survey: Users unhappy with PC call centers
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Offshore call centers are having a negative affect on customer satisfaction, according to the survey by the CFI Group.
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Where users are frustrated with sluggish performance and primitive graphics, the chipmaker sees reasons customers will buy new PCs and servers.
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Bye bye to Buy! Buy! Another day, another silly survey, this time claiming that nearly two million UK small businesses are "putting their data and productivity at risk by using old technology to run their business". Why? because they replace their PCs rarely or never, and miss out on all sorts of good things, such as happy staff, cheaper running costs, and smaller "footprints" and lower repair bills.â¦
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Some advice from call center managers and supervisors on the best methods for getting what you want.
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From product keys to click behavior, application developers need to stop annoying their users.
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Spectrum troubles, defections, and a new CEO? Best to look elsewhere.
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Are we ever sick of talking on the phone. (Sorry, Mom!) After trying out six VoIP services on both cable and DSL lines, on workdays and weekends, while surfing the Web or staring at the
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More than half of U.S. consumers are  less than satisfied with their mobile telephone service and  give the lowest ratings to providers involved in large mergers,  according to a Consumer Reports survey.
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By Carilyn Shropshire, Pittsburgh Post-Gazette / Scripps Howard News Service. Natalia Rudiak of Carrick could not figure out why her trusted laptop was acting sluggish and sometimes unresponsive.
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By Hudson Sangree, The Sacramento Bee, Calif.  Jun. 7--As Grizzly Flats resident Dennis Sheehan tells his story, he has lived a computer buyer's worst nightmare after purchasing a defective PC from Gateway last year.
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Tell your friends Those of you doubting Dell's commitment to improved customer service ought to have a look at how it's handling a gaming PC debacle.â¦
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Microsoft did a turnabout late yesterday, admitting that enterprise customers' PCs were indeed being force-fed the Windows XP desktop search tool. Users were not amused, nor were they in a forgiving mood.
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Pocket PC users who were expecting to use Skype Technologies&#39;s SkypeOut service to make telephone calls via the Internet may find themselves without a dial-tone.
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Publish and be damned So you are a small business and you buy your PCs from CDW? Need customer support? Why don't you get support from customers instead?â¦
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In the Internet age, making telephone contact with a human for customer service is a daunting task. But some consumers have found ways around the blockade.
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CHATTANOOGA, Tenn. Most E-9-1-1 call centers in Tennessee can&#39;t read phone calls placed over the Internet. Officials say that&#39;s a growing problem as more residents turn to Voice Over Internet Protocol or VOIP technology.
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Customers want the service, changes are in the works, and counting Vonage out could be a mistake.