Customer service a casualty of U.S. airline recovery
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As frustrated as travelers may be with crowded planes and delayed flights, these are the realities of the leaner U.S. airline industry as it claws its way back to profitability after a brutal years-long slump.
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The airline sector, clouded by US Airways Group Inc.&#39;s recent bankruptcy and Delta Air Lines Inc.&#39;s impending financial shortfall, sank deeper in Monday trading as low-cost carriers took a hit from lowered analyst ratings.
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Some outraged passengers have gotten together to demand federal legislation to hold the airlines more accountable for service disruptions.
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NEW YORK -- As larger US airlines suffer growing losses, low-cost carriers, previously thought to be invincible, are not far behind, industry experts say, due to soaring jet fuel prices, low air fares, and more competition.
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With ATA Airlines having crash-landed into bankruptcy court last week, the future of the airlineâs Fort Wayne-to-Chicago air service isnât the only thing up in the air.
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The airline industryâs financial crisis deepened yesterday as cash-strapped US Airways Group Inc., the nationâs seventh-largest carrier, filed for bankruptcy protection for the second time in two years.
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Going into 2004, experts were pointing to this as a turnaround year for the airline industry after three years of misery. No more.
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Holiday travelers experienced delays or canceled flights due to computer problems and weather, according to a Delta Airlines representative.
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Major U.S. airlines pledged on Thursday to review and update their customer service plans as necessary and called for a government review of airline and airport preparations for handling weather-related problems.
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HOUSTON Scrunched in the packed coach cabin, J.P. Maxwell eyed the lone empty seat in first class. An elite flier on Continental Airlines, he was upset. Maxwell was convinced he should have been automatically upgraded for the recent four-hour trip.
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U.S. holiday travelers hoping to get  back in the air after a weekend of flight cancellations due to  computer malfunctions and staff shortages still faced  difficulties getting to their destinations on Monday.
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After poor airline service, sleep, or the difficulty of getting enough of it, is what frequent business travelers talk about most.
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By Loren Steffy, Houston Chronicle  Feb. 21--FOR JetBlue, it was an Icarus moment.   Accustomed to basking in the glow of customer satisfaction, the upstart airline's reputation for service melted away amid the strandings and groundings and cancellations of one winter storm.
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Luggage was stacked in rows longer than a football field Monday as airlines struggled to recover from the delays and mix-ups caused by regional carrier Comair's systemwide cancelations during the holiday weekend and the failure of US Airways' baggage system.
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After half a decade of turmoil, a picture of air travel in the U.S. is starting to emerge, and it is far different from the caring image the airlines like to present.
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THE AIRLINE industry shoved a lump of coal in the Christmas stockings of American air travelers - or at least those in the Eastern United States relying on US Airways and Comair
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Three of the nation's largest airlines could be operating under bankruptcy protection in coming weeks, analysts say, the latest sign of the industry's upheaval as it lurches through a  transformation.