Avaya To Target Wider Audience
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Interpublic Group is getting more connected to telephony company Avaya, which has added one more IPG agency to its roster and bulked up its interactive business at another--assignments that sources estimated to be worth a total of &#36;15 million in billings.
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The IP wars continue this week with Avaya, now a privately held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled handset for CSRs (customer service representatives). Communications Manager 5.0 is a full, rather than a point, upgrade to Avaya's main telephony and communications platform. The new version takes the technology from IP to SIP and adds a number of new capabilities.
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Software maker has its eye on consumers who might be ready to make the switch from Windows.
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Avaya was near a deal on Sunday night to sell itself to Silver Lake Partners and the Texas Pacific Group for more than $8 billion.
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Company hopes to attract users who will later upgrade to its small business software.
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American Technology Research analyst Shaw Wu has initiated coverage of Apple Computer (AAPL) with a &#39;buy&#39; recommendation, and a 12-month target of US$78 per share.
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A merger between Avaya Inc.  and Canada's Nortel Networks Corp.  could create a leading vendor of Web-based phone systems, analysts said on Tuesday, as talk swirled over a possible buyout bid for the U.S. telecommunications equipment maker.
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The IP wars continue this week with Avaya, now a privately held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled handset for CSRs (customer service representatives). Communications Manager 5.0 is a full, rather than a point, upgrade to Avaya's main telephony and communications platform. The new version takes the technology from IP to SIP and adds a number of new capabilities."We are taking this version from the service provider trunk all the way to the desktop with a purpose-built SIP contact center phone," said Colleen Aguirre, director, product management for Customer Service applications.The SIP-enabled phone, Avaya Agent Deskphone 16CC, has a list price of $355.The transition of contact centers to IP-enabled centers has been ongoing, said Aguirre. "It flattens out networks and allows for consolidation of servers."The next step from IP to SIP protocol will add additional such capabilities as presence detection while giving contact center managers increased flexibility. For example, version 5.0 of Communications Manager will allow agents to transfer customer data along with a call. The 5.0 upgrade also automates and equalizes the distribution of calls to CSRs and allows agents and managers to evaluate agent availability. "We translated all of that information into the SIP protocol," Aguirre said.While Cisco does not have a SIP-handset and its software still requires middleware translation software, an all-SIP-based solution does not require middleware.Jay Lassman, research director for Communications Applications at Gartner said, Avaya is positioning itself for compatibility with unified communications solutions. "They seem to be on a very aggressive path toward positioning their users for future SIP interoperability," said Lassman.
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When Virgin Group VA.UL Chairman  Richard Branson put his brand on a U.S. mobile telephone  service two years ago, there appeared to be scant space for  newcomers to the crowded market.
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Telecommunications company Avaya (NYSE: AV) says it has agreed to buy the German firm Tenovis for US&#36;370 million in cash and &#36;265 million in assumed debt.
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The game console is expected to appeal to a wider variety of consumers.
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Customers will be able to develop and deploy a wide variety of applications including video, audio/video messaging and blogging, and more.
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Shares jump as tongues wag over possible buy-out Avaya has seen its shares rocket by more than 15 per cent amidst speculative reports that a takeover bid for the network firm is imminent.â¦
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The company said it has benefited from growing demand for handsets that work on the new higher-speed networks being introduced by carriers in the U.S., Europe and Asia.
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Nokia Oyj, the world&#39;s largest mobile- phone maker, plans to introduce more than 20 handsets featuring cameras with at least 1 megapixel resolution next year in a bid to regain lost market share.
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The ground rules of the tests of Cisco and Avaya systems.
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Private equity firms TPG Capital LLP and Silver Lake Partners are in a leading position to buy telecommunications equipment company Avaya Inc.  for about $7.77 billion, The Wall Street Journal reported in its online edition on Monday.