Big iPhone headache: Waiting for AT&T activation
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Blog: Buying an iPhone was the easy part. After nine hours, AT&T has yet to activate my iPhone, and it can't be used even for playing music or movies until that happens.
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InfoWorld - Fear of litigation has led to an indefinite delay in the&#160;planned Saturday release of software to unlock Apple Inc.&#39;s iPhone.
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What's the best way to beat the  commitment involved in iPhone ownership? Bad credit. AT&T Inc.   said on Friday that people who buy Apple Inc.'s   much-hyped iPhone but do not meet its credit requirements will  still be able to keep the phone without having to commit to a  two-year contract.
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Owners of Apple's iPhone are beginning to receive their first monthly bill from AT&T since the new purchase and are discovering a number of mistakes on the wireless carrier's part. Most notably, AT&T is not removing prior data plans, charging users $20 for the iPhone data, as well as up to $50 for their previous package.
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(InfoWorld) - Efforts to unlock Apple's iPhoneÂ continued on Monday, with hackers claiming "very significant progress." The locked iPhone only works with AT&T's EDGE network, and cannot be used with cellular service from other providers. Locked phones are generally used to help operators recoup the cost of subsidizing handsets for their customers, but AT&T is not subsidizing the iPhone, which is priced at either $499 or $599, depending on the model. Instead, the phone is locked because AT&T has a five-year agreement with Apple to be the sole iPhone provider in the U.S. Unlocking the iPhoneÂ would be a boon for users locked into a contract with another U.S. carrier, or for users outside the U.S. who want an iPhone. While initial signs indicate an unlocked iPhone is possible, hackers must first overcome several challenges. One of those involves circumventing the authentication process in iTunes that both lets users register for an AT&T service plan and turn on the phone's features, including its camera and music player. By Monday evening, U.S. time, hackers had made headway towards circumventing the activation process. But the phone remained locked at the time of writing. "We have been fairly successful in spoofing iTunes activation processes. This should allow us to activate the phone," poster gj wrote on the iPhone Dev Wiki, one of several Web sites tracking efforts to unlock the phone. "It may in fact also prevent the SIM locking from occurring in the first place ... though we haven't verified this yet." These advances allowed hackers to set and read data on the iPhone, including the ability to query whether a phone has been activated. "The rest of our work is legwork really, in understanding how certain functions operate with the rest of the phone," the site said, adding hackers are close to the ability to browse system files on the iPhone, a key step toward unlocking the handset. Once the activation problem has been overcome, hackers will be faced with other questions. For instance, does iTunes have the ability to recognize a phone that was not activated for use with the AT&T network? If so, how will iTunes react? After these questions are resolved, hackers can focus on unlocking the handset itself. That task is made easier by the iPhone's use of a removable SIM (Subscriber Identity Module), a smart card that contains a user's phone number as well as storage space for contacts and messages, instead of one that was hardwired into the phone. The use of a removable SIM card means the iPhone is locked using its firmware, which can likely be cracked. While hackers race ahead to unlock the iPhone as quickly as possible, iPhone Dev Wiki poster gj criticized those hackers competing against each other to unlock the phone, saying the lack of cooperation had slowed progress. "I can't emphasize enough how much this s*** stinks. Trust me, your ego is not as important as you think it is. If everyone worked together we would have been done by now, but instead we have a******* all over the world trying to 'beat us to the punch,'" the poster wrote. Â
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Blog: AT&T's iPhone activation numbers disappointed many--especially Apple investors--but it's not a perfect measure of iPhone demand.
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Apple's much-hyped iPhone handset is due to go on sale in the US this evening, with large queues expected.
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AT&T Inc said on Monday delays in activating service for customers of Apple Inc iPhone had been mostly resolved after the wireless company worked out the problems on a case-by-case basis.
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(InfoWorld) - Hackers may successfully unlock an iPhone in as soon as three to seven days, according to a representative of one effort that aims to unlockÂ Apple's new handset. "We believe it will be easy. We are privately aware many of the iPhone engineers came from other handset manufacturers, and we understand their design techniques fairly well," said gj, speaking in an interview conducted using IRC (Internet Relay Chat). He requested that his real name not be used. "Easy to us means inside one week," he said, offering an estimate of three to seven days. Unlocking the iPhone means users will be able to use the handset with other service providers, not just AT&T, which has an exclusive deal to sell the phone in the U.S. By Tuesday night, U.S. time, hackers succeeded in cracking the iPhone's activation process, a minor step towards unlocking the iPhone but a significant technical challenge. The activation process uses a software token that is sent from the phone via iTunes to Apple, which signs the token and returns it to the phone. When that process is completed, iTunes tells the phone to activate. Hackers developed tools for both Windows and MacOS that allow users to activate their phones without iTunes. But users will have to use a token from an activated iPhone, which can be used to activate multiple phones. The hackers are not providing a token with the tools. "If you don't have a known token (which does contain identifying information) you won't be able to use the tool," gj said. At least one other hacker found a way to activate the iPhone without using iTunes. Jon Lech Johansen -- better known as DVD Jon, a hacker who helped develop the DeCSS tool for decrypting DVDs -- released a tool that can activate the iPhone without iTunes on his blog. "The iPhone does not have phone capability, but the iPod and Wi-Fi work," Johansen wrote. Cracking the activation process brings hackers one step closer to their goal of unlocking the iPhone. The phone requires iTunes to activate functions such as its camera and music player. But the process also requires signing up for a two-year data plan with AT&T. "Activating the phone really just makes the device more 'usable' for those who want to use it as a Wi-Fi device, for instance," gj said. With the activation process cracked hackers turned their focus to unlocking the iPhone, a challenge that is expected to be easier than cracking the activation process. "Unlocking is a function of the radio and the radio's interaction with the SIM (Subscriber Identity Module) logic, and these are mostly standards based," gj said. A rumored software update for the iPhone, expected to be released on July 5, could undo some of the progress hackers made towards unlocking the phone. "If Apple releases an update on July 5th that includes 'fixes' for our efforts so far, it will be a setback," gj said. "I don't know if it will be a permanent one." Hackers working together to unlock the iPhone don't belong to a specific group, and don't plan to claim credit for their work, gj said. "We just want to see the hardware freed. We accept that others will exploit those works but hopefully it will be a lesson to Apple," he said. "They're such a great company, it's a real shame for them to lock everything down like this. The design is top notch," he said. "They would win far more business by setting an example for the industry."
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Blog: Apple and AT&#38;T stores have started advertising the iPhone, promising "the wait is almost over."
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User groups said some customers waited nearly 60 hours without getting the iPhone activated, but AT&T and Apple said the problem affects only a small number of customers.
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(InfoWorld) - After standing in line for hours on Friday to buy the new Apple iPhone, some users were forced to wait even longer to activate the phones, while others found the store shelves empty and will have to wait another week for their phones to arrive in the mail. On Monday, staff at an AT&T store in Boston said they had run out of iPhones on Friday night while a line of customers still snaked out the door. People at the back of the line purchased their phones through "direct fulfillment" and will receive their phones through the mail in three to seven days, the store said. AT&T declined to release sales figures but said that virtually all of its stores have sold out of iPhones. Over the weekend, AT&T referred disappointed customers to the Apple Web site but now says it plans to begin selling iPhones through its online store as well, said AT&T spokesman Michael Coe. He did not give a date. AT&T downplayed the reported activation delays. "The vast majority of iPhone customers have completed the activation process in just a few minutes as planned," Coe said. "Only a very small number of customers who purchased an iPhone this weekend are experiencing issues with activation, and all our energies are focused on clearing up these difficulties just as quickly as possible." Apple did not return calls for comment. Some analysts blamed the delays on heavy user traffic. "AT&T's servers were slow due to the mass number of sign-ups in the first few hours with credit checks. This may have delayed some purchasing of iPhones," said Shaw Wu, an analyst at American Technology Research, in his Monday report to investors. Other customers experienced delays when they tried to switch to AT&T from other carriers, he said. Still, Wu upgraded his stock estimate for the company and predicted that the iPhone would become the fastest-selling product in Apple's history. Within three years, Apple could become one of the top smartphone vendors, changing the competitive landscape of that industry. Even customers who took their iPhones home on Friday faced potential delays in activating them. Users who registered their phones on the iTunes Web site saw a warning that the process could take between 24 and 48 hours, said Craig Henry, a 32-year-old IT administrator at a law firm in Massachusetts. Henry's wait lasted for three hours when he received an e-mail confirmation that his phone was activated. However, he soon faced another challenge when he tried to transfer his address book to the iPhone. "The hardest part for me was transferring my phone numbers because I was on Verizon and didn't have the software to keep the numbers on my PC. So I spent an hour typing in about 150 numbers," he said. He also had to get accustomed to the touchscreen interface, which relies completely on finger drags, flicks, and pinches instead of using hard keys. "It takes a little bit of getting used to. But the typing works fine; I was sending text messages all day on Saturday," Henry said. "When you're in the contacts sheet, you run your finger across the screen -- kind of like flicking a marble -- and it scrolls really fast, or you can drag it and scroll slowly." Many users were concerned about iPhone battery life, an issue that Apple tried to address on June 18 by upgrading the original battery before the product even launched. Still, Henry visited an Apple store on Saturday to buy a second charger so that he could power his iPhone both in his home and his office. Despite the hurdles of learning to use his new gadget, Henry said he suffered no buyer's remorse. "I was out on Saturday night, and everybody knew I had it and wanted to touch it," Henry said. "They made a little fun of me for waiting in line so long, but I don't think the wait was too bad. When people see it, they're amazed by it."
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InfoWorld - How badly do you want an&#160;iPhone? Would you pay $1,500 to buy one? How about $300 for someone to wait on line for you?
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(InfoWorld) - Apple and AT&T on Tuesday released details of the service plans forÂ the iPhone,Â which will be released later this week. The iPhone will have three available plans that will start at $59.99. Individual plans are priced at $59.99 for 450 minutes, $79.99 for 900 minutes and $99.99 for 1,350 minutes. iPhone customers can also choose from any of AT&TÂ¹s standard service plans, according to AT&T. All three iPhone plans include unlimited data, Visual Voice mail, 200 SMS text messages, roll-over minutes, and unlimited mobile-to-mobile calling. The companies also offered details for the activation of the iPhone. As expected, the activation process will be handled through AppleÂ¹s iTunes application â¹ the process, according to Apple will only take a few minutes as iTunes guides users to choose a service plan, authorize a credit and activate the iPhone. iPhone activation requires an Internet connection; an iTunes Store account or a major credit card; a valid Social Security number (as required by AT&T); the latest version of iTunes and a PC or Mac with a USB 2.0 port and one of the following operating systems: Mac OS X v10.4.10 or later; Windows XP Home or Professional with Service Pack 2 or later; or Windows Vista Home Premium, Business, Enterprise or Ultimate Edition. The iPhone requires a new two-year AT&T service plan. Customers with existing AT&T accounts will have the option of keeping their existing phone number and upgrading their account to work with iPhone. The iPhone will go on sale on Friday, June 29, 2007 and will cost $499 for the 4GB model and $599 for the 8GB model.
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Blog: A reflection on a firey response to my 4th of July posting about the dangers of defaulting one's way through the iPhone activation process.
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NEW YORK - AT&amp;T and Apple on Tuesday said wireless service for the iPhone will range from $59.99 per month to $99.99 per month. The $59.99 monthly plan includes 450 minutes of voice time; a $79.99 plan includes 900 minutes; and a $99.99 plan includes 1,350 minutes.
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AT&T Inc  said on Monday delays  in activating service for customers of Apple Inc   iPhone had been mostly resolved after the wireless company  worked out the problems on a case-by-case basis.