HP hunts for printer consultants
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The very image of success HP is putting its mouth where its money is by offering 2,300 of its key account customers a printer consultancy service.â¦
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Pushing the envelope Deutsche Post World Net AG has inked a letter of intent to enter into an outsourcing agreement with HP Services.â¦
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The Hewlett-Packard surveillance campaign ranged from internal monitoring of e-mail and instant messages to physical surveillance of an HP board member and at least one journalist, according to one of the lawyers at the firm recently retained by the company to investigate its conduct in the matter.
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It's been a busy Monday for Hewlett-Packard as the company announced not one, but two proposed purchases. Somewhat overshadowed by theÂ $1.6 billion HP is forking overÂ toÂ acquire datacenter automation specialist Opsware,Â is the $241 million the vendor is offering for Neoware.
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Hacked off The Society of American Business Editors and Writers (SABEW) has blasted Hewlett-Packard after it was revealed that a private investigator was hired to obtain phone records of conversations between journalists and HP board members.â¦
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;-), barked reporter We've always wondered how elite reporters at publications such as the Wall Street Journal handle their communications with public relations drones. Thanks to HP's savvy investigators, we must wonder no more.â¦
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(InfoWorld) - Hewlett-Packard (HP) is offering a "virtual house call" service to users who have trouble getting their PCs to work HP Instant Care, announced Monday, provides personalized service over the Internet. Customers can sit at their home PCs while remote workers defragment a hard drive or speed up booting time by deleting extra files in the Start Up menu. HP's move follows remote IT services offered to business customers by Dell Inc. and Intel Corp. As PC prices continue to fall, some vendors are using improved customer service to differentiate their products in a crowded marketplace. Dell has been expanding its customer service in an effort to turn around poor earnings results. In June, the company launched "DellConnect", an expansion of its TechConnect service allowing Dell service agents to troubleshoot customers' PCs using a broadband Internet link instead of a personal visit. Dell claims the approach will save time and money compared to the cost of dispatching technicians. Likewise, remote monitoring is one of the cornerstones of Intel's vPro technology bundle for business desktops, launched in September. One ingredient of the bundle, Intel's Active Management Technology, allows IT managers to make fewer time-consuming "desk-side" visits by booting and repairing PCs remotely. HP, Gateway Inc. and Lenovo Group Ltd. have adopted the vPro platform in their business desktops. Dell offers a similar package in the OptiPlex 745 PC. HP Instant Care is free for HP customers whose computers are still under warranty and have purchased either PC Tune-up for $99 or SmartFriend for $59.99. Â
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By MICHAEL LIEDTKE   Associated Press writer  SAN FRANCISCO -- Battling to keep her job, Hewlett-Packard Co.
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Company helps dust off and release an old HP Labs optical character recognition engine.
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(InfoWorld) - Hewlett-Packard has turned over thousands of documents to a U.S. House subcommittee investigating methods the company used to find out who was leaking company information to the media, a subcommittee spokesman said Monday. "The committee did receive thousands of pages of documents from HP. Staff investigators are reviewing them now," said Terry Lane of the Subcommittee on Oversight and Investigations of the House Committee on Energy and Commerce. HP confirmed it responded to the subcommittee's request but didn't go beyond that. "We are complying with the House Subcommittee'sÂ request for informationÂ but are not releasing the details of what's being provided for the committee's inquiry," said HP spokesman Ryan Donovan. The inquiry springs from revelations that HP hired an outside investigative firm that used questionable tactics to find theÂ source of leaks from the HP boardÂ to news media in 2005 and 2006. HP, in a U.S. Securities and Exchange Commission filing Sept. 6, acknowledged that unnamed outside investigators used "pretexting," a form of subterfuge where investigators pose as someone else, to obtain personal phone records of people it was investigating. The committee is considering federal legislation to make pretexting illegal. The House panel, in a Sept. 11 letter to HP Board Chairman Patricia Dunn, asked HP to: Identify the outside investigative firms it hired; identify the people within HP who authorized, participated in or had knowledge of HP's investigation; provide copies of contracts between HP and any outside firms; disclose the identities of everyone whose phone records were procured, or were attempted to be procured; and provide other information. HP, of Palo Alto, California, has refused to identify the outside firms it hired, but various media reports have identified them as Security Outsourcing Services, of Needham, Massachusetts, and Action Research Group, of Melbourne, Florida. Although HP has claimed that its legal advisors told it that the pretexting was within the law, an HP security specialist reportedly questioned its legality earlier this year. Fred Adler, a computer-crimes specialist within HP's global security division, and a former U.S. Federal Bureau of Investigation agent, notified his supervisors that acquiring people's phone records under false pretenses could be against the law, The Wall Street Journal reported Tuesday. The subcommittee has invited Dunn and HP General Counsel Ann Baskins to testify at a committee hearing Sept. 28 and a committee source told the Journal they would appear. HP's Donovan would not comment. Larry Sonsini of the Palo Alto law firm Wilson, Sonsini, Goodrich & Rosati was also invited to testify but it's not known if he will appear. Ronald DeLia of Security Outsourcing Solutions, also invited, hasn't replied, but the Journal quoted a committee source as saying that if DeLia were to testify he said he would invoke his Fifth Amendment right to not testify to protect against self-incrimination.ADVERTISEMENTMAKE SOA REAL WITH IBM WEBSPHERE PODCASTStreamline processes and maximize efficiency within a proven service oriented architecture. Take back control of your business processes with IBM WebSphere.
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Here's a rundown of the agencies investigating HP's methods of tracking down a "leaker" on its board.
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At HP World this week, company officials scrambled to reassure customers that it is working hard to fix its order processing problems by the end of this month.
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Laserfiche announced today that it has joined HP's Information Lifecycle Management (ILM) Partner Program to help enterprise customers address the unique business challenges associated with digitally managing and storing documents and files.
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HP today announced a blade-specific service that pairs customers with on-site technical experts who work closely with IT departments to develop customized plans and recommendations for application and business needs.
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Blog: Hewlett-Packard obtained 'confidential' material related to Dell's printing business, according to Fortune magazine, citing unnamed former HP employees.
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By Subashini Selvaratnam  TO meet the demanding workloads of enterprise users especially in areas such as business intelligence, Hewlett-Packard (M) Sdn Bhd has announced two additional models to its line of HP Integrity servers.
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Hewlett-Packard Co. HPQ.N on   Thursday admitted that private investigators hired by its board   had acquired the phone records of several journalists in an   attempt to find a suspected boardroom leaker, the Financial   Times reported on Friday.