Dell begs gamers for forgiveness with free boards
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Tell your friends Those of you doubting Dell's commitment to improved customer service ought to have a look at how it's handling a gaming PC debacle.â¦
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Linux and open source technologies are the features an overwhelming number of users would like to see Dell Inc offering if the early responses to the company's IdeaStorm site are to be believed.
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You&#39;d better hope your computer doesn&#39;t break down today. There&#39;s a good bet nobody will be around to fix it. That&#39;s because every self-respecting geek with $10 and a pulse will be queuing
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Fed up groveling before your PC? You should be. Imagine an alternate universe where your TV forced you through the same daily humiliations.
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Don&#39;t have Windows XP? Listen up anyway, because there&#39;s a lesson to learn, not to mention sly put downs you can use to annoy your Windows-XP-using-friends so they&#39;ll finally break down and admit
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(InfoWorld) - Dell is allowing its customers to decline the unwanted software applications loaded on new PCs, after hundreds of users complained about such "bloatware" on a company blog. Many software companies pay PC vendors to install their applications on new computers, hoping to gain new customers or persuade users to upgrade to a new version. But customers say it can take a savvy user hours to remove unwanted programs, and those who are less sophisticated may never be able to reclaim the wasted memory. On Monday, Dell agreed to give buyers of certain models the option to avoid what the company calls "preinstalled software." Buyers of Dimension desktops, Inspiron notebooks, and XPS PCs can now click a field in Dell's online order form that will block the installation of software for productivity, ISPs, and photo and music. "Since we launched IdeaStorm, there has never been a shortage of conversation about 'bloatware' here! Well we've recently taken action on your feedback on this topic, and we're working toward giving customers more choice in the amount and type of software that is preinstalled on their systems at the time of purchase," Dell said on the blog. The company has also loaded an extra "uninstall utility" program on Dimension and Inspiron computers sold in the United States, making it easier for new computer users to remove software they don't want. However, Dell will continue to install three applications on its new computers, including trial versions of anti-virus software, Adobe Systems's Acrobat Reader, and Google's Google Toolbar, said Michelle Pearcy, Dell's worldwide client software manager in another posting. The company includes anti-virus software because many customers expect their PCs to be protected at first boot, Acrobat because it is required to read electronic copies of system documentation, and Google Toolbar because it aids Web surfing by suggesting likely alternatives to mistyped URLs, she said. "The end result is that customers can tailor the amount and type of software that is preinstalled on their systems to meet their specific needs at time of purchase," Pearcy said. Many users said Dell had not gone far enough, however. Dozens of comments attached to Pearcy's blog posting pleaded with the company to abstain from loading any software on a new machine except for Microsoft's Windows OS and Office tool suite. "Would love the ability to have a clean Vista install. No AOL software, no EarthLink software, no Google software -- just a clean, original OS," said someone writing under the name "ootleman" in a Feb. 16 posting that has since received thousands of votes on Dell's site. That post helped start the idea for Dell to give users more control, since it has remained one of the most popular ideas on the company's IdeaStorm Web site since being posted on the blog's first day, Pearcy said. Despite users' persistence, some may find it challenging to find a PC vendor that does not load extra software on new machines. Gateway did not respond to a request for comment, but Hewlett-Packard said it also preinstalls software. HP does not sell any PCs running only an OS, but it does allow individual users to remove the programs they don't like, said Melissa Stone, a spokeswoman for HP. "HP offers third-party software with its consumer PCs in order to provide customers with programs that will enhance their computing experience," Stone said. "Not all users will have the same preferences, therefore each user has the ability to keep or remove the programs he or she finds most valuable. Current products offer a very carefully chosen set of HP, Microsoft, and third-party software and services that HP believes will bring the most value to the customer."
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Dell has agreed to replace faulty laptop PC displays on nine models in response to customer complaints.
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Look for more consumer electronics products and services from the PC behemoth. Also: SuSE Linux for Dell servers.
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Users who fear that their Windows XP software might be counterfeit could get free legitimate replacements from Microsoft under a scheme announced last week.
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How about a $269 server? PC maker turns on rebates, special offers to breathe life into its direct-sales efforts.
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LEADING computer-maker Dell has joined with a prominent internet group in the US to launch a campaign to help consumers fend off spyware.
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We told you so Hungry for some attention, Dell will bring out the Big Man for any old thing these days.â¦
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By Yager, Tom  Investors and the SEC are going after Dell, but it shouldn't have to take the rap alone  I WROTE A COLUMN IN 2005 CALLED "HOW will Dell Offset the Loss of Intel's Generosity?" (infoworld.com/5060).
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By Crayton Harrison, The Dallas Morning News  Sep. 12--Dell Inc.'s latest snafu has put yet another dent in the Texas computer giant's once sterling reputation.
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Will a splash of color boost Dell's bottom line?
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A Dell manager said his company was wrong to threaten a blog for posting great bargain-hunting tips.
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New program inspects your hardware Dell will accept any old reason for jumping onto its data center service wagons and sniffing around your machinery.â¦