HP: how not to manage a crisis
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Not so Agile Business Comment HP grows leakier by the hour: today's Pretexting Scandal episode, brought to you by an unnamed source of the NY Times reveals that the company "conducted feasibility studies on planting spies in news bureaus of [CNET and The Wall Street Journal] as part of an investigation of leaks from its board". Check out those janitors, before they check you out.â¦
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We all like to think we learn from mistakes, whether our own or othersâ. So in theory, the more serious bloopers you know about, the less likely you are to be under the bright light of interrogation, explaining how you managed to screw up big-time. Thatâs why we put out an all-points bulletin to IT managers and vendors everywhere: For the good of humanity, tell us about the gotchas that have gotten you, so others can avoid them.ADVERTISEMENTWhite Paper: Converged Services Spell ReliefDiscover why technical decision makers are turning to IP telephony and VPNs to increase worker productivity while keeping an eye on the bottom line.
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What happens when a great company gets hit by unforeseen circumstances?
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SAN FRANCISCO -- The probe into who knew what, and when, about spying at Hewlett-Packard Co. threatened to reach into the chief executive's office yesterday, rattling investors, who feared the world's largest technology company was sailing into a perfect storm.
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Don't blame the laptop when it's the priorities that are the problem. In Sex Drive Daily.
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Does the rising number of crashes require a change in strategy?
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You may not be able to stop disaster from striking, but you can keep it from devastating your finances.
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(InfoWorld) - Last year's HP Technology Forum was chased out of New Orleans by Hurricane Katrina. This year, storm clouds of a different sort hang over the event. As an estimated 6,000 attendees converge on Houston for the annual Hewlett-Packard user conference, the subject on many minds is the one the company is most loathe to discuss: theÂ shakeup of HP's boardÂ and theÂ prospect of criminal chargesÂ related to a spying scandal. The California Attorney General and a Congressional committee are among the institutions probing HP's possibly illegal methods of investigating news leaks from its board. HP has until Tuesday to respond to an invitation from the Oversight and Investigations Subcommittee of the Energy and Commerce Committee for HP's Chairman Patricia Dunn and General Counsel Ann Baskins to testify at a Sept. 28 hearing in Washington. But at the Technology Forum, a gathering of HP user groups, partners and other vendors, HP is focusing on its business success, which is considerable. With revenue, earnings and stock price all resurgent in the last year, HP CEO Mark Hurd could rightly say, "Pay no attention to that prosecutor behind the curtain," when he delivers a keynote address on Sept. 18. In the quarter ended July 31, HP's earnings-per-share (EPS) topped analysts' estimates at $0.52 on 5 percent revenue growth to $21.9 billion, compared to the year ago quarter. Across many of its business lines, HP, of Palo Alto, California, has gained on rivals, said industry analyst Rob Enderle. HP personal computer sales have grown with its "the computer is personal again" marketing campaign, Enderle noted. IBMÂ sold its personal computer businessÂ to Lenovo Group, in 2005, and Dell has suffered negative publicity from the AugustÂ recall of 4.1 million fire-prone batteriesÂ in Dell laptops. In storage, HP closed the market share gap with EMC in second quarter numbers released Aug. 29 by research firm IDC. With EMC's 20 percent share, based on unit sales, to HP's 19.3 percent, the two are in a "statistical tie" said Brad Nisbet, an analyst with IDC. "HP has been executing well under new management," Nisbet said, referring to Hurd, CEO since March 2005. In servers, HP is a strong second to IBM, according to IDC market share numbers, but has made some errors, said Enderle. It still is using Intel's Itanium processor in its high-end Integrity servers, which rivals aren't embracing. Gartner research shows that 90 percent of the Itanium chips shipped in the first quarter of this year ran on HP servers; neither Dell nor IBM build Itanium computers. Technology Forum organizers get tight-lipped when the conversation shifts to the board scandal. "That's HP's business," said Nina Buik, vice president of Encompass, one of the HP user groups planning the event. "We're not focused on those issues unless it impacts the technology." And as long as the scandal doesn't touch Hurd personally, the customer satisfaction should be unaffected, said Crawford Del Prete, senior vice president of research at IDC. . "I don't think [the scandal] is a drag on the company's success," he said. "I have not found one customer who said 'I'm not going to do business, or I am concerned about doing business, with Hewlett-Packard as a result of this.'" HP Technology forum runs from Sunday to Thursday this week.
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Is disaster recovery strictly IT's problem at your office once the latest catastrophe fades from the headlines? Jon Espenschied suggests you take a closer look at BS 25999 when working through your business continuity issues.
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By Paul Elias  SAN FRANCISCO  --  Hewlett-Packard Co.'s board adjourned an emergency phone conference Sunday without announcing whether it would oust Chairwoman Patricia Dunn for ordering an investigation that may have used illegal means to spy on colleagues and journalists.
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Problems can include the lack of management tools, incompatibilities and support issues,  one consultant explains.
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Surging data center power usage is building to a potential crisis, but there are many steps that IT managers can take today to start reducing power consumption without making a huge investment -- or sacrificing performance or availability.
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Or an investigative technique - oh, wait HP has entered the denial phase in its legal battle with former executive Karl Kamb. The company this week denied claims made by Kamb that it used pre-texting techniques during an internal investigation into the executive's side business selling flat panel TVs. Moreover, HP whacked back at Kamb, saying pre-texting was not a way of life at the company.â¦
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Don't let one person control the purse strings. Get everyone involved.
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The scandal over Hewlett-Packard Co.'s conduct in investigating press leaks started affecting its business yesterday for the first time, weighing down its stock price and raising questions about the future of its leadership.
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Friday's press event provided more details about HP's leak probe. But it failed to answer some key questions and raised new ones.
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The wildfires ravaging Southern California have come within just a few miles of San Diego's high-technology areas, and if the situation becomes dire, HP is among the companies with plans for supporting employees in need of emergency shelter or housing. Still, things could be worse, says an industry spokesman.