Microsoft rolls out CRM update in eight languages
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Microsoft has rolled out an update to its CRM&#160;suite in eight of 25 languages that the software will eventually support.Dynamics CRM 4.0 is now available in Danish, English, Finnish, Dutch, French, German, simplified Chinese and Spanish, Microsoft announced Wednesday. The company begins a 12-week global tour this week to launch the suite, which is available for both on-demand and on-premise deployments. The company first released code for the software to partners and customers in December.Over the next three months Microsoft plans to roll out the suite in 17 other languages -- Arabic, Brazilian Portuguese, Czech, Greek, Hebrew, Hong Kong Chinese, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Swedish, traditional Chinese, and Turkish.Microsoft added multitenant capabilities with version 4.0 of the product, which means a single instance of the software on a server can serve multiple customers when the suite is running as a hosted service. The company also added more support for global companies, giving customers a single view for managing accounts worldwide and adding support for multiple currencies.Microsoft also has created integration between data in Dynamics CRM and its Office Excel spreadsheet software. Users can import CRM data to Excel and refresh it from live CRM data while they work, using controls from within Microsoft Office. This allows them to use Excel&#39;s data-analysis tools with their CRM data, according to Microsoft.The Dynamics CRM launch tour will travel to Barcelona, London, Madrid, and Vancouver on some of the first stops in the 50-city, 20-country tour.
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It's official: Salesforce CRM tools work with Safari on Mac OS X machines.
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Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
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Microsoft announced a major support upgrade, clearer road maps, and a new financing option for its Dynamics range of business applications on Wednesday.On the support side, Microsoft will offer five years of extended support beyond the five-year mainstream support period for its CRM (customer relationship management), ERP (enterprise resource planning), and retail management products.&quot;Ten years in this industry is quite a long time,&quot; said Kirill Tatarinov, a vice president in Microsoft&#39;s division that deals with business applications, who introduced the program during a keynote speech at Convergence 2007.The plan, called Business Ready Customer Care, means customers won&#39;t necessarily be forced to upgrade. The price of the support will vary according to what software the customer has.&quot;We don&#39;t want customers to upgrade on our timeline,&quot; said Barb Edson, senior marketing director for Microsoft&#39;s Dynamics products.Tatarinov said customers who still don&#39;t want to move to a new version of a Dynamics product can also buy custom support for older versions, which will extend support beyond 10 years.&quot;Should you choose to stay for whatever business or technical reason, we will support you,&quot; Tatarinov said.Microsoft has also extended its premier support service to Dynamics. The service includes 24-hour technical support and can accommodate on-site visits. Microsoft&#39;s Dynamics line includes the ERP programs AX, GP, NAV, and SL; its CRM application, and its Retail Management Solution products.In another announcement, Tatarinov said the company will release a new version of its Dynamics products every two years, with a feature or service pack every year or so. He also said Microsoft will publish documents that give a clear road map of its forthcoming products up to 18 months in advance.&quot;We are committing to effectively give you a statement of direction for every product we will be delivering,&quot; Tatarinov said.Microsoft hasn&#39;t hit the original deadlines it set for at least two software products in its Dynamics line. The company said on Tuesday that&#160;Dynamics NAV 6.0, one of its ERP applications for mid-size companies, won&#39;t be released until the middle of next year. Also,&#160;Dynamics CRM 4.0, code-named Titan, is now due by the end of the year but was originally scheduled for release in June or July.Tatarinov laid out Microsoft&#39;s roadmap for several Dynamics products. AX 5.0, which will include 500 new features such as VOIP (voice over Internet Protocol) and instant messaging, will be released between April and June next year.Two other ERP products, SL 8.0 and GP 11, will be built on Microsoft&#39;s next release of its Office suite, called Office 14, Tatarinov said. Those products will ship within 90 days of Office 14, which is scheduled for release in 2009, he said. Roadmaps should be published soon for both of those products.NAV 6.0 and Entrepreneur 2008, an ERP application for small businesses, will come out in the second half of next year. Entrepreneur will be expanded globally for 2009, Tatarinov said.The newest version of C5, an ERP product used mostly in Denmark, will come out by the end of year.On the financing side, Microsoft is adding a new financing plan that lets customers make fixed, regular payments for software under its Total Solution Financing program. That program is now in 14 countries and will be expanded to others, Tatarinov said.Leasing terms range from 24 to 60 months, which should allow business more flexible money management, starting as low as &#8364;50 ($71) per month, Microsoft said.&#160;
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Microsoft Corp. is finally launching its long-awaited CRM service at its Business Solutions Conference in Denver this week.
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Several different versions of the enterprise messaging service will be released.
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com September 14, 2004, 7:32 AM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Microsoft.'s famously slippery ship dates are sliding once again when it comes to the company's long-delayed Microsoft CRM 2.0 update. Microsoft said Thursday it is expanding the software's feature set and delaying its release-to-manufacturing until the fourth quarter of 2005.
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RightNow Technologies is spreading its wings by yearâs end with the introduction of RightNow CRM 7.0, an integrated CRM suite that builds on RightNowâs e-services framework. To the companyâs already strong customer support and marketing tools, CRM 7.0 adds an SFA application. The suite will be available in a hosted implementation or for on-premise deployment.
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Microsoft has announced initial pricing and product information for its upcoming Dynamics Live CRM service.
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Update to the public data adds support for nine more languages plus e-mail and reporting enhancements.
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Microsoft on Tuesday laid out five new security bulletins, including three that address problems in Windows XP Service Pack 2 (SP2), the massive security update rolled out in October, and one that fixes a vulnerability made public several weeks ago.
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com October 5, 2004, 2:09 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Fully integrated ERP, CRM, and accounting for small to midsized businesses. Graphical client runs on Linux, Mac, and Windows (built with open source Qt framework). Business logic resides in PostgreSQL database server. Fully international-ready.   We're happy to announce the beta release of PostBooks - the free edition of the xTuple ERP Applications, version 2.3.1.  This is primarily a bug-fix and cleanup release, although there are more new features that you would typically find in a minor "dot release."  Please see the release notes for details on the over 100 new features and enhancements, including a long-awaited fix to the multi-location/lot/serial can't-cancel snarl (if you're a longtime user, you know what I'm talking about).  This will be a short cycle, and we probably won't do another beta unless we find some real issues - so please have a go at it, and let us know what you find!  Best way to contact us is the forums at www.xtuple.org.  After 2.3.1 final is released, we will be kicking off the 3.0 development cycle, and will have a great deal to say about roadmap, architectural improvements, and long-term vision.  Stay tuned!  More details below...      Release Notes xTuple Applications OpenMFG - PostBooks Version 2.3.1Beta1 February 8, 2008 ==================================  This is the first Beta release of version 2.3.1, marking the end of new feature development for this release cycle. We move now into refining, testing, and bug fixing mode leading up to the final release.  Highlights of this Beta release include the following:  * Consolidated Invoice by Customer * API views for Item, BOM, BOO * Print Travelers in batch * Credit Card support for Authorize.NET * Split Receipt capability * Redesigned CRM Account screen   ==================================  The following features and bug fixes have been added to the applications since the release of 2.3.0:  New Features:  * [Accounting] Added option to print a Sales Journal from Unposted Invoices screen * [Accounting] Added ability to split a receipt so it may be partially vouchered * [Accounting] Enabled time based credit hold capability in OpenMFG * [Accounting] Moved Chart of Account to first position in "Accounts" menu structure * [Accounting] Added ability to view Voucher line detail from Vendor History * [Accounting] Added ability to view Voucher line G/L detail in Vendor History * [Accounting] Added PO# column in Vendor History * [CRM] Added the ability to see merged comments from the Account window for subordinate Customer, Contact, Vendor and Tax Authority records * [CRM] Added the ability to see opportunities from the Account window * [CRM] Added default Address to CRM Account master * [Manufacture] Added more right-click options to manufacturing windows * [Manufacture] Added new Work Order schedule by Work Order Number display * [Manufacture] Added CANCEL button to lot/serial distribution screen * [Manufacture] Added batch printing capability for Travelers * [Purchase] Reorganized layout of Voucher screen * [Purchase] Added New Event For PO Line Item Insert * [Sales] Multiple additions to Customer Information Workbench, including: A button linked to CRM Account screen; a button linked to A/R workbench; a QUERY button to refresh all the information in this screen except for C/C payments; Invoice list shows 0 and non-0 balance, with most recent records at the top; right-click on Sales Order to find two more menu options (i.e., Shipment status and Shipment information); credit limit added; and credit status made bold * [Sales] Added support for lot/serial and Characteristic printing on Packing Lists * [Sales] Allowed viewing and editing of Sales Orders associated with Returns by right click from R/A line items * [Sales] Allowed credit to be given on replacement Return Authorizations * [Sales] Multiple CRM Account/Customer Workbench enhancements, including: Added a button to launch Customer Workbench from Account window; right-click launch to Sales Order from Invoice Items; allowed printing of Sales Orders, Invoices, and Credit Memos on Customer Workbench; launch Cash Receipt from Invoice tab; link to jump to Shipment tracking from invoice; added due date of Invoices; late Invoices displayed in RED * [Sales] Added Batch Manager support for automatic allocations * [Sales] Added the ability to consolidate Invoices by Customer * [System] Changed term "Buffer Management" in Neo menu to "Constraint Management" * [System] Added Authorize.net Credit Card processing capability  Bug Fixes:  * [Accounting] Fixed error received when canceling Cash Receipt * [Accounting] Fixed Check Register to print detail * [Accounting] Fixed Credit Card error received when posting Cash Receipt * [Accounting] Restored TAB order on Expense Category * [A/P] Re-enabled copy function of in Bill of Operations list * [A/P] Fixed screen resizing problem on AP open Items screen * [A/P] Fixed error when attempting to copy an Item Site * [A/P] Added line Characteristics and missing Notes to Quote report * [A/P] Fixed problem preventing printing of CheckFormat.xml report * [A/P] Fixed AP Credit Memos to use Terms from Vendor file * [A/R] Fixed open AR Items screen resizing problem * [A/R] Fixed issue where wrong Customer Invoice was appearing on Customer Information Workbench * [A/R] Fixed loophole where Cash Receipts against Credit Cards could be deleted after the Credit Card charge has been processed * [A/R] Fixed problem preventing processing of Credit Card refund against a Customer Deposit * [A/R] Fixed erroneous error when posting Misc. Invoices * [G/L] Fixed issue with Budgets not updating properly * [CRM] Enabled inactive flag for To-Do Items * [CRM] Fixed issue with To-Do List right-click options being disabled incorrectly * [CRM] Fixed issue with To-Do List requiring two 2 clicks to enable EDIT button * [Inventory] Fixed ISSUE ALL BALANCE button on Issue Stock to Shipping screen to honor sufficient Inventory requirement * [Inventory] Fixed issue preventing deletion of posted Count Slips from the Count Slip Edit List * [Inventory] Fixed issue allowing return of different Serial Numbers when returning line items back to stock * [Inventory] Fixed error received when trying to return stock from Shipping * [Inventory] Added lot/serial group back to the default Packing List * [Inventory] Fixed issue preventing selection of Location radio button on Item Site screen * [Inventory] Prevented entry of duplicate Warehouse Locations * [Inventory] Enforced relationship between "Stocked" flag and Order Level on Item Site screen * [Inventory] Fixed error received when attempting to delete an Item * [S/R] Disabled "Require Sufficient Inventory" option on Issue Stock to Shipping screen if S/O Allocations are enabled * [S/R] Enabled RA line item notes to transfer to S/O's linked to RAs * [Manufacture] Enabled backflush of Job Item Work Order Material Requirements * [Manufacture] Fixed issue preventing posting of Misc. Production when "Track Machine Overhead" is flagged as "with General Overhead" * [Products] Fixed issue causing Copy Item function to be slow when all options are selected * [Products] Prevented users from select anything but Material Issue UOMs when entering a BOM item * [Products] Prevented deletion of Bills of Materials having valid revisions * [Products] Fixed issue causing BOM components not to be copied when copying a BOM * [Products] Fixed issue preventing addition of BOO items * [Products] Restored missing Characteristics tab to Item master * [Products] Disabled editing of Max Desired Cost currency on Item master * [Products] Liked UOM ratio formatting to Locale setting * [Products] Fixed PostBooks only issue preventing deletion of Items * [P/D] Fixed BOO report to ignore expired Operations and also added missing information * [Purchase] Changed PO report definition to dynamically find Warehouse Address * [Sales] Enabled alternate Shipping Warehouse for Return Authorizations * [Sales] Fixed issue with Availability information not being displayed on the RA Item screen * [Sales] Fixed issue with new Order value being overwritten when using RA authorize buttons * [Sales] Added Shipping Warehouse label to RA Item screen * [Sales] Fixed issue preventing creation of Sales Account Assignments if Returns are enabled * [Sales] Added filtering on RA header to only show valid Sales Orders for specified Customer * [Sales] Fixed issue with extraneous lot/serial numbers showing up on Invoices having RA processing in their past * [Sales] Enabled changing of RA line item dispositions after line items are created * [Sales] Fixed issue where default Warehouse always was showing for returns, regardless of Warehouse specified * [Sales] Fixed issue preventing printing of RAs * [Sales] Fixed error found when attempting to create Work Orders in S/O and R/A for Items that had BOM items with no Item Site * [Sales] Fixed error received when selecting to cancel a newly-created RA after adding a line item * [Sales] Hid browse button next to New Order field on RA header * [Sales] Fixed crash behavior when showing pending availability on Sales Order item screen * [Sales] Fixed pending availability as indented BOM on Sales Order Item screen to properly show deeply nested BOMs * [Sales] Fixed issue with RA Checks getting a -1 value at first * [Sales] Fixed issue with RA item credit exceeding original qty. * [Sales] Fixed failing update of salesorder api if no shipto is given * [Sales] Fixed Customer screen to use AR Terms only * [Sales] Fixed issue with right-click options working inconsistently in Inventory Availability By Customer Type screen * [Sales] Fixed issue with Notes not saving on Returns * [Sales] Fixed font color inconsistencies on Inventory Availability By Customer Type screen * [Schedule] Fixed planning BOM percentages to work properly * [System] Fixed error message received when running the createbufferstatus function * [System] Fixed XML import error received with Item Type is "Job" * [System] Rescaled user's initials field on Maintain Users screen * [System] Removed non-functional Verisign credit card authorization option * [System] Fixed issue preventing Hot Keys from working * [System] Fixed Item view which was incorrectly allowing inserts without a Class Code * [System] Fixed issue causing Credit Card configuration screen to crash * [System] Removed invalid XML found on Credit Card posting * [System] Fixed issue with Item Characteristics being hidden when multi-Warehouse functionality was disabled * [System] Fixed XML import to read ID and Note codes properly * [System] Fixed issue where Yahoo XML contains Freight information not found on Sales Order * [System] Fixed issue with actual Yahoo Store XML Order Numbers being out of range * [System] Fixed issue which required Post Journal Entry permission to post any transaction in the system * [System] Improved wording of error code returned when issuing to Shipping
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Microsoft Corp. today released a dozen software patches to cover 16 security flaws -- half of which it deemed "critical" -- in all versions of the Windows operating system and a broad range of popular Microsoft applications such as its Internet chat and media player products.
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(InfoWorld) - Microsoft continues to prepare for the third-quarter launch of itsÂ Dynamics Live CRM serviceÂ with Tuesday's announcement of initial pricing and product information. Customers in North America will be able to begin using the service free under an early access program this year and Microsoft expects to start charging for the hosted CRM (customer relationship management) service in the first half of 2008, according to Brad Wilson, general manager for Microsoft Dynamics CRM. The software giant made the announcements at its Worldwide Partner Conference (WPC) in Denver. At the same conference a year ago in Boston, Microsoft CEOÂ Steve Ballmer confirmedÂ Dynamics Live CRM would be the vendor's third major Live hosted service, following on from its Windows Live and Office Live software-as-a-service (SAAS) offerings. Live CRM is one of three deployment options in Microsoft's upcoming "Titan" release of its CRM software. Titan will be the first Microsoft CRM release based on a multi-tenant architecture, using a single code base to support three types of usage -- Live CRM, an on-premise version of the CRM application and a partner-hosted release. All three deployment options share a common code base. The on-premise and partner-hosted versions of Titan should appear in the fourth quarter of this year, Wilson said. The company has yet to commit to a launch date for Dynamics Live CRM outside of the U.S. and Canada, but does intend to offer the service internationally, Wilson said. Microsoft's partners have already been hosting Dynamics CRM and Wilson stressed that the customer early access program for Live CRM will be partner-led meaning that would-be users have to go through partners to sign up for the service. Microsoft will also compensate partners annually for the customers they sign up for Live CRM. Each year, such partners will receive 10 percent of the annual SAAS subscription revenue per customer. For next year, Microsoft will offer an additional sweetener to partners increasing it to 15 percent. Microsoft plans to provide a number of different versions of Live CRM. Dynamics Live CRM Professional, aimed at companies with five or more CRM users, will be the first to become available, Wilson said. Professional is the service Microsoft will offer in its free early customer access program this year. In 2008, Professional will cost $39 per user per month in a promotional price, which will eventually be raised to $44 per user per month. The service will enable users to access CRM capabilities through Microsoft Outlook and browser clients and will include customizable workflow based on Windows Workflow Foundation. The other Live CRM release Microsoft intends to begin offering in the first half of next year is its Enterprise version, which adds in offline data synchronization on top of the Professional features. Dynamics Live CRM Enterprise will cost $59 per user per month. "The decision to allow early access to CRM Live for no fee is a pragmatic approach to attracting Microsoft-oriented prospects who have been looking for commodity sales-force automation functionality but have as of yet sat it out," Michael Maoz, vice president at market research company Gartner, wrote in an e-mail comment. "We don't expect Microsoft CRM Live will be generally available to customers until the first quarter of 2008 at the earliest, and then for North American clients only, with subsequent waves for EMEA AsiaPac." Microsoft's initial focus with CRM Live will be sales-force automation for business-to-business organizations, Maoz said, not customer service in the contact center, Web self-service or field service. Until Microsoft releases a full list of functionality for the service and how much customization of the product it will allow, customers will find it to hard to do "an apples-to-apples comparison" of Live CRM versus existing on-demand CRM from the likes of Salesforce.com and NetSuite, he added. Salesforce.com's Group Edition might be the likely rival to CRM Live and a sight cheaper than Microsoft's offering at $10 per user. "Salesforce.com is better focused from a sales and marketing perspective, selling directly and through its growing third-party partners, giving them a strong head start in the market that will be hard for Microsoft to compete with given its current go-to-market strategy, especially its dependence on partners to deliver a hosted solution in addition to the SAAS model -- the hosted offering has only a slight chance of succeeding over the next 18 months," Maoz wrote. REFERENCES:, Mar. 14, 2007Microsoft widens partner access to next CRM release, Jan. 10, 2007Microsoft to take Dynamics CRM Live in Q2 2007, Jul. 11, 2006
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Microsoft Chief Executive Officer Steve Ballmer in New Delhi Tuesday said the company would translate its Windows and Office software into 14 Indian languages.