TSA draws travelers' complaints
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Hand sanitizer makes it through security in one airport, then it's confiscated at another. Screening lines back up because only two of six lanes are open. And then there's the occasional all-too-intimate patdown.
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First the air-conditioning didnât work. Then the flight was delayed. Finally, a passenger with a video camera began asking some tough questions.
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Some outraged passengers have gotten together to demand federal legislation to hold the airlines more accountable for service disruptions.
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Lost luggage is more than just a source of frustration for airline passengers. It represents an estimated $2.5 billion annual problem for airlines that have to reunite bags with owners.
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Before heading out to unknown territories, travelers who spend a little time online can minimize such unpleasant surprises as hotel staff retribution, an airplane seat near the toilets, crying babies or wrinkles.
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The government says all U.S. airlines must turn over passenger data so that it can test a planned screening system. The airline industry and others complain that the order will mean massive privacy violations, extra expenses and possible trouble with foreign countries. By Ryan Singel.
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A few days after Northwest Airlines Corp. imposed charges on travel agents and independent Web sites that sell tickets on its flights, business travelers are being left to sort out the impact.
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The Transportation Security Administration announced late Wednesday that it is modifying pat-down procedures at airports -- a decision that comes after hundreds of complaints, most of them from women, that the procedure is too intrusive
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A congressional report blames a litany of shortcomings at the Transportation Security Administration for security problems on a Web site set up in 2006 to help travelers remove their names from terrorist watch-lists.
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For months, homeland security officials have privately debated how to blunt criticism of their planned aviation screening system that passengers and airlines complained was overly intrusive.-The Washington Post
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Complaints by US airline passengers about lost and mishandled luggage jumped 39 percent last year, fueled in large part by an increase in checked bags following last summer's ban on carry-on liquids.
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The Transportation Security Administration launched a new blog to inform passengers â and perhaps ease their frustration with airport security screenings.
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The federal government's latest attempt to improve security checks of airline passengers is prompting privacy concerns here and abroad.
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Heavy suitcases aren't the only things weighing down airplanes and requiring them to burn more fuel, pushing up the cost of flights. A new government study reveals that airlines increasingly have to worry more about the weight of their passengers.
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The Transportation Security Administration is trying again to reconcile the privacy rights of non-dangerous airline passengers with the security need to identify potentially dangerous ones.
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No one hears passenger complaints more often than security screeners, who must learn a variety of techniques to deal with the mundane, the scary -- and the occasional traveler who doesn't want to abide by the rules.
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Iâve been traveling for years, and complaints about stale pretzels, late planes and lost luggage are the province of fledgling travelers.