UK challenge of India outsourcing
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The High Street bank could be facing legal action over the transfer sensitive customer data overseas to call centres in India.
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It may now be the turn of Indian companies to offshore outside India their IT services requirements.
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Visiting Indian delegation gets earful from U.S. workers dislocated by outsourcing.
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The city of Hyderabad in the southern Indian state of Andhra Pradesh has attracted a number of large multinational companies to set up software, services, and product development operations. The city, which has the headquarters of Indiaâs fourth largest outsourcer, Satyam Computer Services, also has facilities of other Indian outsourcers, and multinational technology companies like Microsoft and Oracle.
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Close on the heels of the&#160;appreciation of the Indian rupee against the dollar, Indian outsourcing companies are grappling with a new problem -- uncertainty among U.S. companies about a recession has made these companies delay finalizing their IT budgets.As a result many large deals between U.S. clients and Indian outsourcers will not be finalized in the first half of this year, said Sudin Apte, senior analyst and country head for India at Forrester Research.Business will however pick up for Indian outsourcers by the fourth quarter, particularly if the U.S. economy is in mild recession, Apte said.&quot;Our experience is that if the IT budgets of U.S. customers are marginally impacted in a recession, then there is an increase in business offshore, to cut costs,&quot; Apte said. If the cuts are too large, whole projects can however get canned, he warned.The U.S. is the largest market for Indian outsourcers.&quot;We believe that the recessionary nature of today&#39;s economic climate will promote the adoption of increased outsourcing,&quot; said Siddharth Pai, a partner at outsourcing consultancy firm, Technology Partners International Inc. (TPI) in Houston, Texas.TPI does not as yet see a cut in either discretionary or non-discretionary spending on IT by companies.Forrester said Monday that the IT services and outsourcing market will increase by 4 percent this year to $162 billion from a growth rate of 6 percent a year earlier.&#160;The research firm forecast slowing growth this year&#160;for purchases of IT products and services in the U.S.National Association of Software and Service Companies (Nasscom), a trade organization in Delhi, however remains optimistic about the growth of India&#39;s outsourcing industry. The industry is optimistic of achieving its target of $60 billion in software and services exports by March, 2010, the association said Monday.In the fiscal year to March 31, the industry expects export revenues of $40.3 billion, up by 29 percent from export revenue in the previous year.Problems for India&#39;s outsourcing industry could get however compounded as its customers abroad have seen a drop in overall satisfaction and a drop in value for money from offshore outsourcing to India, according to a Forrester survey. India is still preferred as an offshore destination because it is the only country where foreign companies can&#160;hire staff in the thousands, Apte said.
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Indian outsourcers already have a large share of outsourced application development and maintenance and are dominant in business process outsourcing. The country is now targeting a larger share of the market for remote infrastructure management services (IMS), and is planning to more than double revenue from these services to $15 billion by 2013.
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High stress and low status have soured many grads on the telephone work. Now India, the outsourcing capital, finds itself having to outsource
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BANGALORE, INDIA - India's software services and business process outsourcing (BPO) industries could face a shortage of skilled workers in the coming years, according to the National Association of Software and Service Companies (NASSCOM) in Delhi.
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Outsourcing has yet to really penetrate the travel industry. Local needs and travel infrastructure tends to require local people on the ground.
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Indian professionals, venture capitalists (VCs), and entrepreneurs of Indian origin helped promote India as an outsourcing destination, according to a study conducted for the World Bank Institute in Washington, D.C., by Evalueserve Inc., a business intelligence and research firm.
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London, Feb 10 As Indian investors stalk British companies with takeover offers, the economic logic of outsourcing operations to India continues to direct the growth plans of major companies, despite protests ...Comment
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Accounts for half of global deals Demand for outsourcing in Europe has increased dramatically in the first half of 2007, compared with the same period last year, according to the latest Quarterly Index from labour sourcing advisers TPI.â¦
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Strong job outlook offset by skills shortage The outlook for jobs in the European technology sector is good but the spectre of outsourcing looms ominously, according to a new report.â¦
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Doubts are being expressed here that outsourcing medical transcription work to India may put British lives at risk due to potential mistakes in interpretation.
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A number of Indian outsourcing companies, including Wipro, Infosys Technologies and Tata Consultancy Services, have software development operations in Chennai, India.
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Indiaâs outsourcing industry continues to do well despite theÂ appreciation of the Indian rupeeÂ against the U.S. dollar and higher staff costs.
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Kenyans face challenges as they play catch-up in the global explosion of outsourcing, an industry that India and other countries have turned into major job generators.