SAP to add service management to on demand CRM
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The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution and Service Level Monitoring.
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TechWeb - The new software will be available for customers and hosting partners to download online. CRM 4.0's multitenant architecture gives the company and hosting partners the ability to host CRM in much higher volumes, setting the stage for a showdown with Salesforce.com.
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OCTOBER 07, 2004  - Looking to penetrate further into the software infrastructure market, applications vendor SAP AG is rolling out a new set of Java and business intelligence enhancements to its NetWeaver middleware and integration stack.
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Siebel SystemsÂ is continuing its push into the market for hosted business applications, launching on Tuesday four vertically tailored editions of its CRM (customer relationship management) OnDemand software. The company also released the sixth update to its year-old OnDemand application, adding new territory management and desktop software integration features.
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SAP on Wednesday introduced a long-delayed line of Web-based business management software for mid-sized companies.
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NetSuite, a growing provider of on-demand CRM and ERP capabilities, has released Version 10 of its application suite, introducing a range of new analytical capabilities aimed at improving management visibility and customer profitability.
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Siebel SystemsÂ has quietly introduced a version of its CRM (customer relationship management) sales software tailored for midmarket companies.ADVERTISEMENTSolaris 10(TM) OS: Position your business ten moves ahead.Solaris 10 OS has arrived and provides even more reasons for the world's most demanding businesses to operate on this, the leading UNIX platform. Like the fact you can run Linux and Solaris applications side-by-side and run the same OS on SPARC(R), AMD Opteron(TM), and Intel processor-based systems. Discover more reasons and how Solaris 10 OS can move your business ahead today.
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(InfoWorld) - Salesforce.com is drawing particular attention to the analyticsÂ customization capabilitiesÂ it plans to offer in the next version of its hosted CRM (customer relationship management) software, known as Salesforce Winter '07. At an event due to take place Wednesday in London, Marc Benioff, the vendor's chairman and chief executive officer, is expected to preview analytics and dashboard mash-up capabilities as part of his "Future of Software" presentation. The announcement is part of a gradual run-up to the release of Winter '07, theÂ 21st generation of the on-demand CRM software, which is due to become generally available in the fourth quarter of this year. Analytics is loosely defined as the analysis of data contained in a company's enterprise applications to help highlight potential business trends. Being able to spot such trends early can help firms improve the speed and quality of their decision-making. Other CRM players including Microsoft, Oracle, and SAGÂ are increasingly placing more emphasis on their respective analytics offerings as key product differentiators. For instance, Oracle announced last month that it would add more real-time predictive analytics to its business intelligence, middleware, and applications afterÂ acquiring intellectual property assetsÂ from Sigma Dynamics. While the main theme of the current version, Salesforce Summer '06 which debuted in July, was integration between Salesforce.com's CRM offering and third-party products, the watchword for Winter '07 is "unlimited customization," according to Ariel Kelman, the vendor's director of AppExchange product marketing. Since Salesforce.com officially went live with AppExchange in January, a network to host third-party and custom applications and integrate them with Salesforce.com's CRM software, the vendor has seen plenty of demand for analytics offerings, he said. In Salesforce Winter '07 users will have the ability to fully componentize the on-demand CRM application's analytical dashboards so that they can mash up or bring together components of different vendors' business intelligence (BI) software which they can then share and manage. Users will be able to engage in a wide range of BI activities which can be displayed on their dashboards within Salesforce including supply chain analysis, complex what-if scenarios and profitability analysis. Business Objects is Salesforce.com's first BI partner to participate in an analytics mash-up between its Crystal Xcelsius data visualization offering and the hosted CRM software's dashboard framework, Kelman said. Other BI partners expected to support the mash-ups number around 13 initially and will include open-source player JasperSoft, he added. Analytics, e-mail marketing and sales tools have been the most popular offerings on AppExchange since January, but Kelman is already starting to see a second wave of component categories gaining more and more user interest. This next wave is around human resources, financials and IT tools, he said, along with project management, bug tracking and quality assurance. Although Salesforce.com remains focused on supplying hosted CRM, its AppExchange network continues to expand its capabilities to provide all kinds of business components, not just those with strong ties into CRM. Other features for Winter '07 include a new user interface based on Ajax or asynchronous JavaScript and extensible markup language, a hook-in to Cisco Systems' computer telephony integration option and full support for IBM's Lotus Notes collaboration software.
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Implementing a CRM system and putting some business intelligence into the processes may help in boosting sales or in creating an end-to-end strategy for those who have been around during the implementation, but what happens when a new hire sits in front of the complex, customized application?
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Computer Associates will install an SAP ERP system to replace a collection of homegrown accounting systems. Accenture will help with the implementation.
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Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary programs.
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InfoWorld - In search of new markets and customers, SAP AG is developing a new breed of hosted, on-demand products and looking at ways to make its complex business software easier to use.
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Smart ERP+CRM solution for Small-Medium Enterprises in the global marketplace covering all areas from customer management, supply chain and accounting. For $2-200M revenue companies looking for "brick and click" first tier functionality.  Compiere released its newest Production Release 2.5.1f !  The emphasis of this release was the improved Server infrastructure.  You can now monitor the (accounting, request, workflow, alert) processors and their logs from the web. The default URL is http://localhost/compiereMonitor and requires to log on with a user id with System Administrator role.  New are also Alerts - you define the situation you want to be alerted of and Compiere will send an email with details, if the conditions are met.  Document Value based Workflows allow you to start a workflow automatically, if a certain condition is met in any Entity in the system. You can use this for example to do a credit check for new Business Partners or when the address was changed.  Together with the Document Process Workflows and Alerts, you can now model all Business Processes.  Due to Server Infrastructure changes, you need to - Delete the jboss sub-directory Before upgrading (extracting the zip/gz) - After upgrading, you need to define Accounting and Request Processors for your clients. They are created automatically if you create a new client, but not for existing ones.  If you have a translated system, you should run "Synchronize Terminology" after migration or after importing the translation.   The Toronto training was quickly fully booked.  Note that the next intensive training "from the source" is December 6-10 in Miami, FL ... and book early if you want to guarantee your seat.  You can find the latest release here:  https://sourceforge.net/project/showfiles.php?group_id=29057
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German software giant SAP is teaming with Hewlett-Packard (HP) to offer midmarket companies in the US a hosted software offering that includes applications, maintenance, services and support for a monthly fee.
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ERP and CRM suite, including eCommerce, inventory, warehouse, order, customer management, general ledger, MRP, POS. Database independent service-oriented architecture (SOA).   The opentaps Open Source ERP + CRM application suite released version 1.0.0 Preview 5 today.  There have been over 1,300 commits since the release of Preview 4 at the end of July.  Significant enhancements include:  * Integration of Pentaho business intelligence suite into opentaps for integrated reporting * Integration of newer JasperReports modules * Ebay and Amazon.com order integration * Support for paychecks and payroll features * Integrated postal address validation in CRM module and support for bulk postal mailing labels * New Ajax pagination tool * Screens for customer, commission, and vendor agreements and contracts * Cash drawer for tracking cash transactions * Credit limits feature * Improvements throughout the order entry, warehouse, and purchasing applications.  In addition, an online manual for opentaps is now available at:  http://www.opentaps.org/docs  As opentaps 1.0.0 is still under active development, all users and developers should use subversion's svn update to stay up to date.   opentaps is an open source Java ERP and CRM system which is compatible with Windows and Linux and all major databases, including MySQL, PostgreSQL, Oracle, and MS SQL Server.  opentaps can be downloaded from SourceForge.net at:  http://sourceforge.net/project/platformdownload.php?group_id=145855
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InfoWorld - Business software vendor SAP has added an offering to its growing suite of quickly deployable applications aimed at helping businesses manage specific tasks across diverse industries.
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(InfoWorld) - SAP continued to build expectations for its hosted suite of midmarket applications, saying Thursday that it will release the product's official name in September and present some initial customers that have gone live with the service. Known presently by the code nameÂ A1S, the service will be a broad suite of hosted business applications for the midmarket, which SAP defines as companies with under 2,500 employees or less than $1 billion in annual revenue. SAP insists the product will be a first of its kind, addressing all the core needs of a medium-sized business, including sales, financials, and procurement, with a service that can be set up quickly and managed remotely by SAP. "It's not just for sales force support, it's an entire suite," SAP CEO Henning Kagermann said on Thursday, in apparent swipe at established hosted CRM (customer relationship management) player Salesforce.com. The service marks a new business model for SAP, however, and Kagermann was clear about the challenges the company will face inÂ bringing it to marketÂ successfully. "We should have in mind that we have never done a launch like this in our history," he said, during a conference call to discussÂ SAP's quarterly earnings. "It's not a product launch, and you should not compare it to a launch like a new CRM product." SAP will be hosting the applications in its own datacenters to begin with, enlisting partners later on. The vendor is also having to create Web-based sales channels to support a high-volume business and new support centers -- or what Kagermann called "service factories" -- to provide 24-hour telephone support. The rollout will be a phased one, and the service is not expected to be widely available in September. Instead, SAP is working to get some reference customers in production with the software, "to show you this is real and not just a nice demo," Kagermann said. "The next phase is the entire operational set up, which lasts through the end of the year. Then beginning next year we will see how fast we can achieve volume, how fast we can ramp this up," he said. The plan is to offer the service widely to customers in the first quarter of 2008, said SAP spokeswoman Astrid PÃ¶lchen. A1S will be delivered primarily as a service, but SAP will also offer an "appliance" that companies can install on site if they think that will make their data more secure, Kagermann said. "They could cut the line if they want and run it locally," he said. The service will benefit SAP's enterprise clients too, according to Kagermann. "They see an option to have alternative offerings from the same vendor for their small subsidiaries, and they see a huge opportunity to integrate suppliers of a smaller size, or customers of a smaller size, in an automated way, because is service-enabled for B-to-B (business-to-business) communication," he said. SAP will compete with several hosted applications vendors, including Salesforce.com, NetSuite, and even Microsoft, which will start toÂ roll out its Dynamics Live CRM serviceÂ before the end of the year. SAP hasn't said yet exactly how it will deal with the specific industry needs of customers without requiring them to customize A1S, although SAP cofounder Hasso Plattner offered some clues in a speech in May at the Software 2007 conference. "There is a physical separation between the UI [user interface] and the application, to the extent that we can have multiple UIs for the same application," Plattner said. "We found that, in order to cover every industry ... from selling books to selling aircraft, that this is so different that you cannot do it with one front end." "In this new idea, we will have multiple front-ends for very specific user needs," he added.