Survey: AT&T network may hinder iPhone success
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Consumer Reports rates AT&T's cellular network poorly, which it says could slow the success of Apple's iPhone.
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Blog: Rumors emerge that the iPhone will be avaialble to prepaid AT&T users.
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âAppleâs iPhone could emerge as the most successful product introduction of the 21st century, new research suggests.â  Conducted by Lightspeed Research, âthe research findings are staggering,â reports Jonny Evans (Macworld). âNearly 90 percentâ of the respondents had heard about iPhone, and 32% of those who didnât already own one intend to purchase one. In a separate survey, Lightspeed Research also learned that ânearly half of those who would like to own an iPhone stated that the benefits of having music, movie, internet and wireless all in one was the top reason.â
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Consumers aren't willing to pay what Apple Inc. may ask for the iPhone but if the price drops they'll switch their mobile service to AT&amp;T Inc. in order to get it, according to results of a survey released Thursday.
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InfoWorld - Apple&#39;s&#160;iPhone launch&#160;has been marred by delays in AT&amp;T&#39;s phone activation system, leaving some people unable to use their new toy throughout the weekend.
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(InfoWorld) - Gartner is known for its comprehensive market research, but Wednesday, the firm produced two separate reports that could leave IT managers scratching their heads over whether to support Apple's iPhone. On the one hand, two Gartner analysts issued a research note to their clients that clearly says the iPhone is "not yet an enterprise device" and urges businesses to "resist general requests from users to admit Apple's iPhone into their corporate environment." On the other hand, Gartner issued a separate press release that advises in a headline, "Companies Must Embrace Consumer Technologies as Additional Opportunities to Innovate." The release quotes a third Gartner analyst, Jackie Fenn, about the value of "embracing and leveraging employee experimentation and experience with consumer technologies." The two points of view may seem contradictory, but they have been a discussion point at Gartner and other analyst firms for several years and have been voiced over iPhone specifically by IT managers recently. For example, at media giant ABC last week, one IT manager said he was sure a few top ABC executives would demand iPhone connectivity to corporate e-mail to be able to experiment with the device and learn its value in communications, even though the official policy was not to support the iPhone. The research note, co-authored by analyst Ken Dulaney, seems to recognize the plight faced by ABC and other companies with the title of its research note, "How to Plan for User Interest in the Apple iPhone." But it nonetheless urges that "general requests to support iPhone should not be fulfilled on the basis that the device cannot be fully secured and managed" to levels Gartner has described for smart phones. "IT organizations should refuse to support the iPhone at this time," the research note continues. "If for political reasons this is not an option, then the iPhone should be placed under the concierge support level ... meaning that support will be granted as an exception, with the associated costs for support covered by a monthly billing to pay for the dedicated support staff uniquely trained for this device." The note adds that the resulting total cost of ownership will be double the cost of a normally supported device, such as a Research In Motion BlackBerry or a Palm Treo. But the note also urges IT staffers to familiarize themselves with the iPhone because "broad employee adoption" is expected to occur outside the workplace. The research note lists several obstacles to adoption inside businesses: Lack of support of the iPhone from major mobile management and mobile security software programs; lack of support from major business e-mail systems; an operating system not licensed to alternative hardware suppliers, resulting in no backup hardware suppliers; feature deficiencies that increase support costs, such as no removeable battery; current availability from only one U.S. operator, AT&T; and a high price of $500 when compared with other smartphones on the market. In addition, the note adds that the iPhone is "unproven ... from a vendor that has never built an enterprise-class mobile device" and is seen by Apple as focused on the consumer audience, not the enterprise business. The note further urges IT organizations to request mobile operators supporting the iPhone to remove the requirement that individuals obtain an iTunes account because the agreement should be with the business and not the individual. Some IT managers have expressed concerns that multiple iTunes accounts could flood storage resources and pose questions about whether songs have been properly procured. Dulaney acknowledged that the research note had undergone many drafts in recent days as Apple released more information on the device. "Most of what Apple has for the enterprise is rudimentary," Dulaney said. "It is clear they have not focused on this and are only hoping to have enough [in the technology] so that some enterprises will permit their users to employ the device without being disturbed by IT. I am sure that third parties will fix some of these things, but most of what they hope to do is via rudimentary VPN technology and through Web browsing. There is a huge difference between what RIM does and what Apple will provide." Despite Dulaney's cautionary words, the prevailing view by Gartner and many analysts seemed to be summarized by one of Fenn's comments in the Gartner press release: "The flood of consumer-led technologies into the enterprise is not going to subside," Fenn said. "To fully realize the benefits, IT must embrace these technologies as an ongoing strategy rather than on a case-by-case basis." In a later e-mail, Dulaney took note of Fenn's comments and emphasized that he had urged IT to begin testing the technology. "We have concluded that no IT organization can stop the invasion of consumer technologies," he said. "But IT gets hurt when they get caught off guard. So they should investigate it. Something as powerful as the iPhone will probably make its way into the enterprise. But for now, we recommend that only specialized support be given."
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If you&#39;re fed up with using an iPhone on AT&T&#39;s network, you now can download software to unlock your Apple handset. One package, developed by iPhoneSimFree, is now available from resellers in the U.S., the Middle East, and Europe. It&#39;ll set you back $99. Once installed, though, the app allows you to use your iPhone with another carrier.
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Apple sold 1.7 million more iPhones last year than AT&T activated on its network. The bulk of those, analysts say, were sold to gray market dealers who unlocked them and sold them overseas.
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Those waiting for a solution to use the iPhone on a network other than AT&T may have found it: a six-man team has claimed to crack the SIM lock. This means the iPhone will work on T-Mobile and other GSM carriers overseas.
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Apple's iPhone is locked to AT&T's telecom service, but now that the device is finally available for sale, a number of hackers are working to unlock it. The prognosis is promising.
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Apple's iPhone has generated a lot of excitement over the last few months and the device hasn't even been released yet. However, a recent survey conducted by market research firms IDC and Market Insight show that the iPhone's success is not a sure thing.
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Gartner issued its much-awaited iPhone research note today urging IT to resist the iPhone in business, but said it can be supported at twice the normal cost. At the same time, another Gartner analyst urged IT managers to embrace consumer devices.
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Trying to get your iPhone unlocked and working on a non-AT&T network? If you're not a supergeek, you've probably found the unlocking processes are not ready for the average Joe. We've put a stub of a "jailbreak" procedure on the How To Wiki, so help us update it. Luckily, a one-click package installer is on the way.
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Blog: AT&T's wireless data subscribers complained of outages and a slow network Monday, but the company says it wasn't due to the iPhone.
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(InfoWorld) - Consumers aren't willing to pay what AppleÂ may ask for theÂ iPhone, but if the price drops they'll switch their mobile service to AT&T in order to get it, according to results of a survey released Thursday. Online market research firm Compete Inc. surveyed 379 people in the U.S., most of whom had heard of the iPhone and have shopped for an iPod, to find out how interested they are in the device to produce the uncommissioned report. The iPhone is a combined music player and cell phone that Apple plans to start selling in the U.S. in June. Among the 26 percent of respondents who said they're likely to buy an iPhone, only 1 percent said they'd pay $500 for it. WhenÂ Apple introduced the iPhoneÂ in January, it said it would cost $500 on the low end. Forty-two percent of those who said they're likely to buy the phone said they'd pay $200 to $299. The iPhone will be available only to subscribers of Cingular Wireless, now part of AT&T. In a blow to the operator's competitors, 60 percent of those in the survey who said they were likely to buy the phone said they'd switch their mobile operator in order to get it. While the iPhone has been discussed as a competitor to other handsets like Research In Motion's BlackBerry, the two serve very different markets, said Andy Neff, an analyst at Bear Stearns who participated in a conference call to discuss the results of the study. "Even though there's talk about this as an alternative to RIM, it's not a corporate product," he said. Instead, the iPhone is an indication of a broad shift toward smartphones and the emergence of niches within the category, he said. The analysts were split on what price they think the device will ultimately retail for. Operators recently haven't been discounting phones in the similar price range as the iPhone, said Phil Cusick, an analyst at Bear Stearns. However, Apple has been known to announce a product with one price and ultimately sell it for less. Apple TV, for example, was expected to cost $399 but sells for $299, he said. The phone may start out around $500 because early adopters will pay that, said Neff. But pricing will likely drop by $100 to $200 to target the mass market, he said.
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Hackers have broken the chains that bind iPhone users to AT&amp;T. Will lawyers be the next ones on the line?
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The most eagerly awaited cell phone ever is upon us Friday. Should you resist the iPhone's breathless hype, or take the plunge? Unless you're already standing in line outside an Apple or AT&amp;T store, or are prepared to mug one of the first customers to come out after the 6 p.m. launch, the answer, at least for now, will have to be "let me think about it for a week or two."