'Hello, customer service, please hold'
531101
After reading Bruce Mohl's article on how people are having a hard time reaching customer service reps, I have to agree in thinking that some companies are making it harder on purpose so that the consumer will give up (" Maytag guy wouldn't have left you on hold ," Feb. 21 ). I recently spent 45 minutes trying to get ...
375551
The vendor issued an alert to some customers, telling them to run the flawed application in order to get it fixed.
94483
The specialty department store chain goes back to basics to get in touch with its customer base.
13547
-- Communicate with the seller  -- Read
625693
Consumer goods company is facing its challenges and looking for a turnaround.
733838
I'm sorry Mr Dell, but Frank can't come to the phone right now
758466
Halifax bank wants customers with dormant accounts to contact them so they can be reunited with their cash.
599491
E-mail, text message or cellphone call? Making contact can be an adventure.
534560
KELLER, Texas--Rick Montey and his two-worker crew want to present a new image of the local phone company: prompt, friendly and hands-on helpful.
671352
Focus on the consumer's everyday needs.
665989
I overheard a long-time hospital client talking to another support vendor today. The hospitalâs patient accounting department was attempting to send patient financial and billing data to a third-party biller. The vendorâs normal Web site was down, and they were trying to come up with an emergency fix.
593860
The company deserves the attention of those looking for a value play.
471249
The company wants to swallow its largest customer acquisition yet.
676285
Opinion Stepping in and taking charge
331832
Salary surveys; asking for a raise; listening to potential customers and more.
72810
The apparel retailer needs to do more to communicate its social responsibility efforts to customers.
721552
Overture for update error don't impress Chinese customers whose systems were downed.