Customer Service: The Hunt for a Human
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In the Internet age, making telephone contact with a human for customer service is a daunting task. Some companies no longer disclose phone numbers. But some consumers have found ways around the blockade.
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In an effort to curb fraud, many stores require photo ID or other personal information. By Wendy Tanaka. PHILADELPHIA -- With the holiday presents mostly opened, a trip to the merchandise return counter can&#39;t be far behind.
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Restrictive hardware and convoluted rights management crimp consumer choices.
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As important as a physical supply chain Readers may recall that I wrote last year about Silver Creek SystemsÂ®. At that time I extolled its capabilities for product data quality (matching, cleansing and classification) through the use of semantically-based content profiling and attribute identification. This is particularly relevant when information comes into the organization in unstructured formats as most conventional data quality tools have historically been limited to support for structured information.â¦
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A new way to avoid telemarketers: a caller ID system that allows you to assign colors to specific phone numbers.
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As the case of Amazon.com reveals, maybe taking care of customers is something worth doing when you are trying to create a lasting company.
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Rojo  is trying to hire a few Engineers .  Rojo is an amazing company to work for.  We're working with some really impressive technologies and doing some really cool work.  If you're interested in RSS/Atom, Social Networking, Open Source, Java, Linux, etc then I'd highly recommend that you come and work with us.  If you suggest someone to Rojo, and we hire them, we'll give you a free iPod. At the very minimum its a nice gesture for your help.  Also if you want a free invite to Rojo please let me know.  We'd love to have more feedback.
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Question: We're in the early stages of startup and beginning to shop for technology. We'll need basic hardware and software, plus many other technology and Web-based services to sell online, service customers and keep it all secure.
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Search patterns provide a surprising window into the minds of buyers and sellers in the current unsettled market
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Many people are finding themselves cornered by a loquacious stranger, especially one whom theyâre paying.
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My Sept. 18 âHigher Hiringâ column ignited a firestorm in my inbox. A fair number of readers agreed that todayâs IT management is looking primarily for techies with communications expertise, management chops, and business smarts â skills many old-school heads-down programmers lack.
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With no fear of the confusion that can arise from text-message shorthand, a new search service is employing a novel tool to answer queries sent by cell phones: human beings.
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Some advice from call center managers and supervisors on the best methods for getting what you want.
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Consumer goods company is facing its challenges and looking for a turnaround.
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Salary surveys; asking for a raise; listening to potential customers and more.
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Financial services companies, such as retail banks and credit card issuers, tend to be better at customer management than those in most other industries. They also tend to be more tech-savvy about it.
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By ROBERT EVATT World Business Writer  Picking phone and television services used to be simpler. There were fewer choices, but dealing with the companies almost boiled down to a reflex action.