AT&T iPhone activation contractor: "Extremely pleased" with results
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Blog: Synchronoss, the New Jersey-based company that has a contract with AT&T to handle iPhone activation, says it is "extremely pleased" with the way the iPhone activations went.
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Citing research from ChangeWave Research, Jonny Evans (Macworld) reports that âthe iPhone now leads the pack in terms of customer satisfaction among its US customer base. An unprecedented 82 per cent of iPhone owners reported being Very Satisfied with their purchase, up five points since the previous survey in July and by far the highest rating of any mobile manufacturer.â Evans notes that âthe research found 16 per cent of respondents who plan to purchase a phone in the next six months saying theyâll buy an iPhone - placing Apple up at the top among all manufacturers.â
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Score one for the unlockers. After months of waiting, the newest iPhones are now unlockable thanks to the tireless work of one programmer.
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(InfoWorld) - A company that unlocks cell phones in Europe said it is close to having an application that will allow customers to unlock their Apple iPhones so they can use SIM cards from carriers other than AT&T to activate the phones. In an interview this week in New York, John McLaughlin, founder of Belfast, U.K.-based Uniquephones, said he has engineers working around the clock in several countries who are close to cracking the complex security system Apple has set up to ensure customers can only use iPhones with AT&T Wireless service. The race by hackers to unlock iPhones has been on since the phone was released last Friday. Currently, AT&T Wireless has an exclusive deal with Apple to provide service for iPhones, and customers must agree to a two-year service plan with the company. However, customers have complained that the carrier's wireless service is slow, and according to McLaughlin, there has been tremendous interest in the ability to unlock the phone. By Sunday night, he said, more than 150,000 inquires had come in through the Web site he set up to request IMEI (International Mobile Equipment Identity) numbers from customer iPhones. While not everyone would volunteer their IMEI numbers, they still expressed interest in learning how to unlock their iPhones, McLaughlin said. When the site was set up, he thought it would be an easy case of supplying unlock codes from AT&T to unlock iPhones. But sometime over the weekend after iPhones went on sale, unlock codes from AT&T for about 6,000 iPhones disappeared from the carrier's database, and McLaughlin's team also realized it would be a more complex matter than simply providing an unlock code to release iPhones from AT&T's grip. There is at least a two-step process to unlocking an iPhone, McLaughlin said. His team has been able to unlock the activation process to the AT&T SIM card specific to an iPhone so another AT&T SIM card can work with the phone and be activated through iTunes. However, any attempt to change the firmware of an iPhone so it can support another carrier's SIM card breaks the phone, he said. The key to unlocking the phone is breaking the encryption process that protects the token sent through the iTunes activation process to an iPhone's firmware, McLaughlin believes. Norwegian hacker Jon Lech Johansen, also known as "DVD John" because he cracked the DVD encryption scheme, claims he's been able to unlock the iPhone beyond the activation process that requires an AT&T account but said the device can't be used as a phone when that happens. Even after an iPhone were unlocked, it still could only work on carrier networks that support the GSM network, which is what AT&T's service is based on. In the U.S., T-Mobile is the only major carrier on a GSM network. And there is no guarantee Apple will not lock down the phones again in a future firmware update through the iPhone synchronization process or create a new way to unlock the next wave of iPhones they put on the market. That is, in fact, exactly what one analyst said will happen. "I assume that someone will succeed in unlocking the iPhone," said Avi Greengart, principal analyst, mobile devices at Current Analysis. "I also assume Apple will close whatever loophole is open the next time they synchronize [the software]." It's also likely there will be complications with special features of the phone that are designed to work only on AT&T's network, such as the visual voicemail feature, he said. Greengart said that he sympathizes with those that might want to use an iPhone with another carrier but "that's not the way the product was designed." "Exclusive agreements are not that unusual in this industry at all," he said. Aaron Santell, an iPhone user in New York, said that he would have preferred to use the service provider he has for his Blackberry device, Verizon Wireless, when he purchased an iPhone. But using AT&T's service is "a small price to pay" to use a device that provides such a rich user experience as the iPhone does, he said. As one might imagine, unlocking phones is a thorny issue with carriers, which certainly don't condone it. Carriers will give users unlock codes upon request for a fee, but they don't encourage the practice. In the U.K. and Europe, third parties have been unlocking handsets for several years, although there is no law that specifically protects them, McLaughlin said. However, in the U.S., it is legal to unlock mobile handsets under an amendment to the Digital Millennium Copyright Act that was passed in November 2006. McLaughlin said that even though it's legal in the U.S. to unlock phones, he anticipates that if his team is successful, Apple may take legal action against them based on their tinkering with the firmware. "They'll probably come after us for copyright infringement," he said. Apple did not reply to requests for comment Thursday. McLaughlin plans to charge customers about $49.99 for software to unlock iPhones. Even if Uniquephones is not the first to offer unlocking capability, it won't be hard for them to replicate what others have done once the encryption is cracked, he added.
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If you&#39;re fed up with using an iPhone on AT&T&#39;s network, you now can download software to unlock your Apple handset. One package, developed by iPhoneSimFree, is now available from resellers in the U.S., the Middle East, and Europe. It&#39;ll set you back $99. Once installed, though, the app allows you to use your iPhone with another carrier.
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Proud owners of Apple Inc.'s   iPhone raved about their first day with the device on  Saturday, but a glitch took the shine off the year's most  anticipated device for a few unlucky customers.
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Big demand for untethered handsets More than a quarter of a million people have purchased Apple iPhones and unlocked them, the handset's manufacturer admitted last night.â¦
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Hackers have broken the chains that bind iPhone users to AT&amp;T. Will lawyers be the next ones on the line?
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Shortly after activating his new iPhone, Michael DeAgonia  received his â first phone call. A few moments after that, I got another. I was able to swap between calls, merge them, put them on hold, and separate them without hassle. Other phones, of course, do that as well. Whatâs the difference here? The multitouch screen and interface. I can confirm what early reviewers have already pointed out: it works like magic.â The iPhone, DeAgonia indicates, â isnât a collection of features, itâs a well-thought-out multi-function device with functions bound together by a drop-dead simple, drop-dead gorgeous interface. The sum is more than the parts.â
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A new software-based unlocking scheme for your iPhone makes it easier for those of us without soldering skills to leave AT&T. But the good times probably won't last.
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Although Apple won't announce its quarterly earnings that will include the first two days of iPhone sales until Wednesday, AT&T said Tuesday that it had activated 146,000 iPhones on the 29th and 30th of June, far below analyst expectations.
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AT&T Inc  said on Monday delays in activating service for customers of Apple Inc.'s  iPhone had been mostly resolved after the wireless company worked out the problems on a case-by-case basis.
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iFraud Fraudsters have been busy at work exploiting the hype surrounding last week's launch of the Apple iPhone.â¦
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(InfoWorld) - A hacker group released a free, open source unlock for Apple's iPhone late Tuesday, just a day after a commercial company started selling something similar for as much as $99 through a network of online resellers. The iPhone Dev Team, a dozen programmers who began their attempts to break the iPhone's reliance on AT&T in early July, have posted their hack on download servers. According to several sites, including Gizmodo and Engadget, the iPhone Dev Team unlock exploits the same iPhone bug as the for-money iPhoneSIMFree hack to do its magic. The two groups, however, came up with their solutions independently. But the process isn't for the faint of heart. "This unlock is not for everybody!" the iPhone Dev Team warned. The procedure involves several separate programs -- some of which must be obtained elsewhere on the Internet -- and requires that iPhone owners execute commands from a shell screen on the Mac or PC. Even so, reports have been posted to the team's site from users in more than 40 countries that the unlock hack works, and after a swap of the iPhone's included SIM card with one from another cellular service provider, that they've been able to access more than 90 different carriers. The iPhone's distinctive Visual Voicemail, which lets users select voice-mail messages rather than listen to them in the order they were received, is missing after an unlock; that feature relies on AT&T's back end. Some users have also reported that the iPhone's connection to YouTube no longer works after the hack is applied. The iPhone Dev Team is already working on a one-click tool sporting a graphical interface that will unlock an iPhone, but it had not been released as of this morning. "A new version of the GUI tool is almost complete," the group said on its site. It's likely, however, that any unlock will be undone by the next iPhone update, which Apple has said will be issued sometime this month to give the device new capabilities, such as Wi-Fi downloading from iTunes. The iPhoneSIMFree group, for example, has hammered the caveat into potential buyers' heads: "We cannot offer any guarantee should Apple Inc. choose to re-lock the phone after a future update," it stated in a FAQ. Resellers of the iPhoneSIMFree hack, who have priced the unlock as low as $45, have repeated the no-guarantee mantra. Apple has repeatedly refused to comment on the various iPhone unlock hacks -- paid versions or free ones.
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Apple and AT&T are demanding customers reveal SSNs to activate their iPhones. That should be the lead of every technology and business article written this week. Check out this and other original content from CNET's blog network.
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Blog: AT&#38;T said it signed up 146,000 iPhone subscribers in the first two days of selling the iPhone, but the true promise of the iPhone won't likely kick in until next year.
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Results also show that many are willing to switch to AT&T to get their hands on one.