Filipinos Are Taking More Calls in Outsourcing Boom
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MANILA Â As India moves up-market in outsourcing, the Philippines is quickly gaining a share of the customer-service call center business. It may be a low-end, low-margin business, but for the Philippines it has been an employment boon.
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French IT services company CapgeminiÂ will have more staff in India than any other country by the end of this year, as it expands its offshore services delivery from that nation.
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This global IT services provider is seeing more growth as its sector makes a comeback.
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The Philippine economy grew at an annual rate of 7.3 per cent last year, recording its biggest expansion in 31 years thanks to stronger consumer and government spending.
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NEW YORK (Dow Jones)--Call centers and agent positions in the US, a hot-button sector in the jobs outsourcing debate, will continue to migrate in the next few years
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The office equipment supplier jumps into the growing market of placing cheap calls over the Net.
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Isle Filipinos are mobilizing to help the northern and eastern regions of the Philippines, where more than 1,000 people are dead or missing after four deadly storms in the last two weeks.
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Asian telecommunication carriers are mobilizing to help those affected by the weekend's devastating earthquakes off Indonesia and subsequent tsunami waves.
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The company said it has benefited from growing demand for handsets that work on the new higher-speed networks being introduced by carriers in the U.S., Europe and Asia.
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Although a company's move to outsourcing can sometimes strike fear in employees who see their jobs as endangered, if done right workers may find that the process provides them with an opportunity to advance their careers and hone their skills, according to the findings of a poll out this week.
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(InfoWorld) - Dell opened itsÂ second call centerÂ in the Philippines on Thursday and disclosed plans to significantly increase its workforce there. The new center in Quezon City will provide technical support and other services to Dell customers in the U.S. and will initially employ about 200 people. It includes training labs that simulate networked home and office environments, Dell said in a statement. Its opening comes a year after Dell started up its first call center in the Philippines. The Asian nation is a favored location for call centers because of the high level of English language skills and relatively low wages. The first center in Pasay already employs 1,400 people so with the addition of the Quezon City center Dell's workforce is now around 1,600 people. The company said it plans to hire a further 1,000 people to take the total number of employees in the Philippines to 2,600. Worldwide Dell has about 25 such centers. Â
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The rise of the Indian rupee against the U.S. dollar is affecting Indian outsourcers.
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Description: Labor leaders are trying to find ways to reverse decades of dwindling membership caused, they say, by outsourcing and globalization.
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Accounts for half of global deals Demand for outsourcing in Europe has increased dramatically in the first half of 2007, compared with the same period last year, according to the latest Quarterly Index from labour sourcing advisers TPI.â¦
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Contract manufacturing -- that is, owning the brand but outsourcing the manufacturing -- started as a trickle in the 1980s and is now reaching flood proportions. But hold on to your life raft, because the tide is about to get even higher.
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One of the worldâs largest providers of Linux software on Monday said the Philippines has great potential for developing open-source computing because Filipinos have a thorough understanding
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Just how much back-office work can be sent abroad, and how quickly, is a matter of some debate. But everyone thinks it will grow explosively as earlier waves of outsourcing did.