Microsoft rolls out CRM update in eight languages
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Microsoft has rolled out an update to its CRM&#160;suite in eight of 25 languages that the software will eventually support.
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SugarCRM has released the 5.0 version of its open-source customer relationship management software following a long period of development and testing.Sugar 5.0 features improvements in three main areas, according to the company:&#160;A new on-demand architecture designed to improve security, tools that let nontechnical users build custom modules, and an AJAX e-mail client that is compatible with any server that supports the POP3 protocol. The release also delivers upgraded dashboarding capabilities.The software went through three beta cycles and was tested more than 30,000 times by members of SugarCRM&#39;s open-source community, said Chris Harrick, senior director of product marketing for the Cupertino, California, company.Harrick said the open-source development model allows software to be vetted far more thoroughly than an in-house quality testing team can.In-house teams &quot;serve their purpose. They do a good job, and they&#39;re hard-working people. But [open-source provides] the wisdom of the crowd,&quot; he argued.Harrick downplayed the fact that it took three betas to achieve a release-worthy product. &quot;I think it&#39;s really a result of our development process. We iterate quickly and get it out there,&quot; he said.The company has created a Flash demo that walks through the new features in detail.China Martens, an analyst with the 451 Group, said SugarCRM is looking to land larger enterprise customers with the 5.0 release.&quot;This is the most substantial kind of project they&#39;ve done ... it was really crucial for them to try and get this right,&quot; Martens said.&quot;We think it&#39;s good, but the bottom line is we want to see bigger users for Sugar until we get really excited,&quot; she added.In a space crowded by seemingly similar CRM offerings, SugarCRM has tried to differentiate itself partly through fostering a user-friendly image, according to Martens. The company&#39;s attitude, according to Martens, is, &quot;Forget about the technical guys, we&#39;re Sugar and you can configure us. We&#39;re friendly.&quot;SugarCRM Professional in on-demand form costs $40 per user per month.
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EnterpriseWizard this week is releasing the 2.0 version of its CRM application, a product built on top of its SaaSWizard Web application development platform and designed to be easily customizable.
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No word on Word fixes, yet Microsoft issued seven patches on Tuesday - one more than expected - as part of its monthly Patch Tuesday update cycle. Three of the updates earn the dreaded rating of critical.â¦
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RightNow Technologies is spreading its wings by yearâs end with the introduction of RightNow CRM 7.0, an integrated CRM suite that builds on RightNowâs e-services framework. To the companyâs already strong customer support and marketing tools, CRM 7.0 adds an SFA application. The suite will be available in a hosted implementation or for on-premise deployment.
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STAMFORD, Conn. --(Business Wire)-- Dec. 21, 2004 -- Please replace the release due to multiple revisions with the following corrected version.
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After kicking off 2008 with just two security updates in January, Microsoft plans to release one of its largest bundles of patches ever next Tuesday.Twelve security updates are set to be released next week, the software vendor said Thursday in a note on its Web site. Seven of these have been given Microsoft&#39;s most serious rating of &quot;critical.&quot; The remaining five are rated &quot;important.&quot;The critical updates are for Microsoft&#39;s Windows operating system, Internet Explorer and the company&#39;s Office software, all of which are frequent targets of hackers. Here&#39;s how they break down: Two of the critical updates are for Windows, and there is one update each for Internet Explorer, Office, Office Publisher, and Microsoft Word. A critical update is also being readied for the VBScript and JScript scripting languages used by Internet Explorer.By exploiting vulnerabilities in these applications, attackers could, in theory, run unauthorized software on a victim&#39;s PC, Microsoft warns.The less-severe updates will be for Windows Vista, Active Directory, and Microsoft Works. Two important updates are also planned for the Internet Information Services Web server software.Microsoft releases its security updates on the second Tuesday of each month, a date known as &quot;Patch Tuesday&quot; in IT circles. Last year it released a total of 69 updates, an average of just under six per month, so next week&#39;s 12 releases are sure to keep IT administrators busy.
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Eleven security updates are released today that fix a number of critical flaws in Microsoft products, including Windows, Office, and Internet Explorer.
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(InfoWorld) - Salesforce.com on Tuesday unveiled a new version of its hosted customer relationship management service, which it said will add a new portal and workflow management capabilities and ease the process of writing and testing new custom applications. The new version of the service comes just days after Microsoft introduced its much anticipatedÂ entryÂ into the hosted CRM business. The 23rd version of the Salesforce.com service lets users access the company's proprietary Apex Code programming language to customize their CRM applications or write new ones to run on Salesforce.com servers, the company said. "Customers can write code that runs on our servers -- it's programming without software," said Marc Benioff, CEO of Salesforce.com, in a statement. The company said that Apex Code is similar to the widely used Java language and that applications written using it can be accessed via Web standards such as XML or SOAP. The new version also adds what Salesforce.com calls Intelligent Workflow, which will allow users to add rules to business processes. A new on-demand Customer Portal can deliver Web 2.0 collaborative content to customers, the company said. The Intelligent Workflow capability will come in handy at Salesforce.com customerÂ Enviance, an on-demand environmental regulation compliance software provider based in Carlsbad, Calif., said Michele Hincks, vice president of marketing at the company. Enviance has been running Salesforce.com since 2004 for sales, marketing and customer service, but the workflow management capabilities have thus far been very rudimentary, she said. The workflow tool will allow the company to use custom fields help process new customers and perform other tasks, Hincks said. She also said she expects that marketing personnel at Enviance will be able to use Apex Code to custom-build applications, so they will no longer have to wait for IT programmers to get to such projects. "It seems it will be more usable," she said. "I can cut and paste code myself." Mike Epner, vice president of worldwide services and support at Borland Software, said that his firm will create several new applications to run on the Salesforce.com platform. In addition, Borland plans to use the new version's portal to deliver technical support content to Borland customers. "The new release continues the evolution from software as a service to platform as a service," said Denis Pombriant, analyst at Beagle Research Group LLC. "Platform as a service enables CIOs to concentrate less on keeping their infrastructures running while spending more time on deriving business benefits for their companies." The new version of Salesforce.com, called Summer '07, will be available in August.
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Update to the public data adds support for nine more languages plus e-mail and reporting enhancements.
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On Tuesday in Denver, Microsoft told its Worldwide Partners that the on-demand version of its customer relationship management (CRM) software will be released to early adopters later this summer, and will be available for a full market rollout in the first half of 2008.
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Microsoft Corp. on Tuesday released 12 security fixes for its Windows operating system and Office business software.
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Microsoft released six updates to address various issues across its products on Tuesday, including four which were rated critical, and three that affected Windows Vista.
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8/24/2004 -- Cisco Systems yesterday announced a new Customer Relationship Management (CRM) Communications Connector for Microsoftâs CRM offering.
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Microsoft today released a dozen security updates to fix a score of vulnerabilities in various products, including a "critical" patch for its own security software.
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Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
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German business software vendor SAP AG is rolling out a new version of its SAP Business One software with several functions designed for small and medium-size manufacturers.