AT&T says iPhone activation problems largely solved
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AT&T Inc said on Monday delays in activating service for customers of Apple Inc iPhone had been mostly resolved after the wireless company worked out the problems on a case-by-case basis.
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(InfoWorld) - Apple'sÂ iPhone launchÂ has been marred by delays in AT&T's phone activation system, leaving some people unable to use their new toy throughout the weekend. People who buy the iPhone, which went on sale in the U.S. Friday evening, are required to activate it through Apple's iTunes software on their home computer. They choose a rate plan, authorize their credit card number, and the phone should be activated soon after. Apple has said the process should take only a few minutes for people being assigned a new phone number, and "up to six hours" for people transferring a number from another operator. But for some the wait has been much longer, according to postings on Apple's iPhone message board and elsewhere. "It has now been 48 hours and my iPhone is still the prettiest paperweight I own," wrote one frustrated user. "Nightmare indeed," said another. "I've been waiting 11+ hours now. I got the phone after a somewhat reasonable one-hour wait at the Albany, NY store, then spent 4+ hours talking to AT&T and Apple trying to get the thing activated." Others said their phone was activated in a matter of minutes. AT&T was not available to comment in Europe on Monday morning, and Apple did not immediately respond to a request for comment. An AT&T spokesman told the Wall Street Journal newspaper that most activations were occurring in a few minutes, and that the operator was working to fix the remaining issues. An unnamed source told the paper that about 2 percent of users were being affected. The delays cast a shadow over what appears -- so far -- to have been an otherwise successful launch of the iPhone. The device sells for $500 or $600 depending on the amount of memory on board, plus an activation fee and the cost of the service plan from AT&T, which for now has exclusive distribution rights for the iPhone in the U.S. When people buy a new cell phone the device is usually activated in the shop where they buy it. Apple and AT&T had billed the self-activation process as "another example of how AT&T and Apple have partnered to bring innovative new features to our customers." Opinions were divided as to where to lay blame. An iPhone buyer who claimed to work for AT&T said in a message posting that delays were inevitable and not the fault of either company. Thousands were trying to activate their new phone simultaneously over the weekend, the person noted, and the activation requests were lining up at AT&T's network switches "like 30,000 or so people throwing basketballs at one hoop and hoping to make it in." Others said AT&T should have lined up additional capacity for the activations. Some said they expected the problems to be ironed out by next week and the incident to be forgotten. "Activation is going to happen eventually. Why did you invest so much of your time and energy in this?" one person wrote on Apple's board. "Life is too short to worry about this type of thing." There were some other gripes about the iPhone, although it was hard to tell how widespread issues are. Several users complained that the phone's iPod function stopped playing music when they used it as the same time as the Safari Web browser or Google Maps. Others complained of a bug that caused the e-mails they sent via GMail to appear in their inbox. Other users, including a person who responded to a posting on the iPhoneFAQ.org Web, said they were unable to transfer an AT&T business account to their iPhone, and were told they would have to start a new, individual account.
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IPhone owners who have unlocked their handsets so they could use carriers other than AT&amp;T Inc. may end up with a phone that doesn't work after the company's next software update, Apple Inc. warned Monday.
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To hear other wireless carriers tell it, the introduction of Apple Inc.'s iPhone on AT&amp;T Inc.'s network is no real threat.
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AT&T Inc , the exclusive U.S.  carrier for Apple Inc's  iPhone said on Thursday it  ended 2007 with "just at or slightly under 2 million iPhone  customers."
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AT&T Inc.  said on Thursday it  has hired 2,000 temporary store workers to handle its  much-hyped introduction of the iPhone, the first cell phone  from iPod music player maker Apple Inc. .
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AT&T data customers across the country were reporting issues in accessing the EDGE network on Monday, although the company was able to restore service by 7pm Eastern. Technicians continue to work on the problem.
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Apple's offer of a $100 credit to early iPhone buyers has restored faith in the company for most customers.
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InfoWorld - Apple&#39;s&#160;iPhone launch&#160;has been marred by delays in AT&amp;T&#39;s phone activation system, leaving some people unable to use their new toy throughout the weekend.
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(InfoWorld) - Hackers may successfully unlock an iPhone in as soon as three to seven days, according to a representative of one effort that aims to unlockÂ Apple's new handset. "We believe it will be easy. We are privately aware many of the iPhone engineers came from other handset manufacturers, and we understand their design techniques fairly well," said gj, speaking in an interview conducted using IRC (Internet Relay Chat). He requested that his real name not be used. "Easy to us means inside one week," he said, offering an estimate of three to seven days. Unlocking the iPhone means users will be able to use the handset with other service providers, not just AT&T, which has an exclusive deal to sell the phone in the U.S. By Tuesday night, U.S. time, hackers succeeded in cracking the iPhone's activation process, a minor step towards unlocking the iPhone but a significant technical challenge. The activation process uses a software token that is sent from the phone via iTunes to Apple, which signs the token and returns it to the phone. When that process is completed, iTunes tells the phone to activate. Hackers developed tools for both Windows and MacOS that allow users to activate their phones without iTunes. But users will have to use a token from an activated iPhone, which can be used to activate multiple phones. The hackers are not providing a token with the tools. "If you don't have a known token (which does contain identifying information) you won't be able to use the tool," gj said. At least one other hacker found a way to activate the iPhone without using iTunes. Jon Lech Johansen -- better known as DVD Jon, a hacker who helped develop the DeCSS tool for decrypting DVDs -- released a tool that can activate the iPhone without iTunes on his blog. "The iPhone does not have phone capability, but the iPod and Wi-Fi work," Johansen wrote. Cracking the activation process brings hackers one step closer to their goal of unlocking the iPhone. The phone requires iTunes to activate functions such as its camera and music player. But the process also requires signing up for a two-year data plan with AT&T. "Activating the phone really just makes the device more 'usable' for those who want to use it as a Wi-Fi device, for instance," gj said. With the activation process cracked hackers turned their focus to unlocking the iPhone, a challenge that is expected to be easier than cracking the activation process. "Unlocking is a function of the radio and the radio's interaction with the SIM (Subscriber Identity Module) logic, and these are mostly standards based," gj said. A rumored software update for the iPhone, expected to be released on July 5, could undo some of the progress hackers made towards unlocking the phone. "If Apple releases an update on July 5th that includes 'fixes' for our efforts so far, it will be a setback," gj said. "I don't know if it will be a permanent one." Hackers working together to unlock the iPhone don't belong to a specific group, and don't plan to claim credit for their work, gj said. "We just want to see the hardware freed. We accept that others will exploit those works but hopefully it will be a lesson to Apple," he said. "They're such a great company, it's a real shame for them to lock everything down like this. The design is top notch," he said. "They would win far more business by setting an example for the industry."
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User groups said some customers waited nearly 60 hours without getting the iPhone activated, but AT&T and Apple said the problem affects only a small number of customers.
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Unlocked and loaded Efforts to open up the functionality of Apple's iPhone to users disinclined to sign up to expensive two year contracts with AT&amp;T are growing.â¦
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(InfoWorld) - Users are reporting that a new update to Apple's iPhone is making previously unlocked iPhones unusable. The iPhone 1.1.1 update , released Thursday, breaks phones that have been hacked so that they work with providers other than AT&T, the only U.S. provider Apple has allowed to carry its mobile phones. In recent months, a number of software tools have been developed whichÂ allow iPhone users to break free of Apple's AT&T-only restriction, but Apple has said that it would fight any attempts to unlock the iPhone. Earlier this week the company released a warning that unlocked iPhones "will likely result in the modified iPhone becoming permanently inoperable when a future Apple-supplied iPhone software update is installed." Shortly after the Thursday update was released, users of unlocked iPhones began reporting problems. Security researcher Tom Ferris said the new software disabled a phone that had been unlocked using the open-source anySIM software in order to work on T-Mobile's wireless network. After the update, the iPhone was stuck with an error message and apparently unusable. "It kept saying 'unsupported SIM card,' even with the AT&T SIM card in it," he said. "You can turn the phone off or on, but we just can't figure out how to get past this 'SIM card not supported'," he said. SIM cards contain account information and are used to authenticate devices on certain types of mobile networks. Unlocked iPhones can use SIM cards from non-AT&T networks. Others were reporting similar problems on Thursday. The update also appears to disable the 'Jailbreak' hack which allows users to install unsupported software on the iPhone, Ferris said. After the 1.1.1 patch was installed, it wiped out all of the third-party applications he had installed on a second iPhone, he said. The new software is Apple's biggest iPhone update to date, andÂ it fixes a number of security flaws in the iPhone's browser, mail client, and Bluetooth networking server. The majority of the flaws do not appear to be critical, but the update fixes a larger number of bugs than the first iPhone update, released July 31. Hackers have said that the iPhone's browser and mail clients are the most likely sources of software flaws and this release bears that out. Apple fixed seven flaws in the Safari browser, two in the iPhone's mail client, and one Bluetooth bug with the release. The Bluetooth flaw could be the most serious -- Apple said that it could allow an attacker to run unauthorized code on the iPhone -- but because Bluetooth works over a range of just a few feet, the attacker would have to be standing near the victim for any exploit to work, said Andrew Storms, director of security operations with nCircle Network Security. Noted hacker HD Moore agreed that the Bluetooth flaw was serious. "The only bad issue here is the Bluetooth [flaw]," he said. "I will start working on this tonight." Though there may be some technical limitations to what an attacker could do by exploiting this bug, it "could be a nasty remote exploit," he added. Earlier this week,Â Moore added iPhone hacking capabilities to the Metasploit hacking toolÂ that he develops. The patch also fixes some cross-site scripting and JavaScript flaws in the browser that could also be serious, Storms said. These flaws could be exploited to make the browser run unauthorized JavaScript code, he said. Mobile phone users typically cannot update their own software, but Apple introduced this capability in the iPhone, which uses the update mechanism in the phone's iTunes music player. iTunes checks for these updates once per week, so it may take up to seven days for all iPhone users to see these updates. Apple advises users to install the update immediately.
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About 2 percent of people who bought  the keenly-awaited iPhone, launched on Friday by Apple Inc.  , have been experiencing delays in activating their  service, a person familiar with the matter said on Sunday.
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AT&T Mobility LLC has received more than 1 million inquiries for Apple Inc.'s multimedia and Web-enabled iPhone cell phone, the San Antonio company said.
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AT&T Inc. sold almost all its  initial stock of Apple Inc.&#39;s iPhone within hours of the device  going on sale, an AT&T spokesman said on Saturday.
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AT&T Inc said on Monday delays in activating service for customers of Apple Inc.'s iPhone had been mostly resolved after the wireless company worked out the problems on a case-by-case basis.