From a former Apple genius
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Of all the comments on the hard drive, and there have been hundreds, this one explains it best. I'm sorry to hear about your experience at the Apple Store. I was a "genius" for a year and can assure you that the policy regarding HDs was frustrating to us as well. In warranty it wasn't so hard to justify, but out of warranty customers often had a problem with it. My recommendation to them (and to you) is the same. AASPs often do not have the same contractual obligations with HD manufacturers that Apple does, so they may very well let you keep it. If you still wanted to have it done through an Apple store, take a magnet to it before you hand it over. The techs have better things to do than trawl through your personal data (there are exceptions, of course), but if it sets your mind at ease- go for it. Honestly, I would do this in your position because I have read of people getting reman drives with other people's data still on them. But that would have nothing to do with Apple and everything to do with the companies contracted to remanufacture the HDs.Not much more to say after that. I will probably write a summary tomorrow.
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A tip of the hat to Apple for product ruggedness: a MacBook Pro survives a gunshot during a Brazilian mugging. Plus: Teachers give Jobs the Rotten Apple award. In Cult of Mac.
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âIf lovinâ this phone is wrong,â pines Etan Horowitz , âI donât want to be right.â He calls iPhone âthe most fun and easy to use gadget Iâve ever laid my hands onâ and says that âcarrying it in my pocket made me feel connected to the world the way I do when Iâm surfing the Internet on a high-speed connection.â In fact, âSafari, the iPhoneâs Internet browser, lets you display up to eight Web pages at once, and itâs easy to move among them.â Horowitz âwas also impressed by the battery life, which gave me nearly six hours of talking, Internet browsing and video watching before I needed to charge it.â
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Is it time to unpick Apple in the same way as Microsoft has been scrutinised asks Bill Thompson
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Steve Jobs and his revolutionary iPod have changed the way music is heard.
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In 1980, I signed a deal with a company to market a product I was developing. The contract required me to turn over the source code, which I did. One day I went to a meeting at the office of the company, and there on the product manager's desk, right next to a door that opened to the outside, was a floppy labeled "Dave Winer's source code" in big letters.  If you own a Mac you may soon find out what that felt like. It's amazing to me that the tech blogosphere doesn't treat Apple's policy re broken hard disks as the huge gaping security hole that it is.  Think about it. We worry about bad people getting their hands on little pieces of data that, when added together, give them the power to be you in banking and credit transactions.  Think about what you would do if your laptop was stolen. Well, if you own a Mac and its hard disk goes bad, and you make the mistake of bringing it to Apple for service, you will turn over all that data to Apple. Not "may" or "might" but "will." What Apple in turn does with that data is none of your affair. They don't sign anything or offer any guarantees that they won't sell the disk to a data miner. Think it can't happen or that it's unlikely? I don't gain much comfort from your feeling of security. I've been writing about this issue since December 22. Usually when I write something critical of Apple, the results are mixed. Some people are supportive, but far more people attack. This time the ratio is very different. Almost everyone who has commented gets that there's a huge problem here. Can we solve this problem? Of course we can.  Some say that other vendors do this too. That gives me less comfort, not more. That means there's no escaping this crazy way of treating user's confidentiality. Ultimately it hurts the vendors because people can't use their computers for things the manufacturers say we can.  Further, it's got to be an issue for the banks, brokerage firms, credit agencies. If you are a newspaper and you employ reporters and they use a computer, how exactly are you guarding the confidentiality of your sources? If you're a confidential source, don't you have an interest when the reporter gives their computer manufacturer all their data to do with as they please? Imagine what you would do if it turned out there was a bug in a Netgear or Linksys router that allowed, under special circumstances, a mailicous person to gain access to the full content of your hard disk at any time. Would you have a problem with that? This is worse than Microsoft's neglect of malware that got me to stop using their computers. In that case it was Microsoft being neglegent. This time Apple itself is the cause of the problem. It's as if they planted a virus in their operating system that entitled them, under special circumstances, completely out of the user's control, to gain access to everything on your disk, with as much time as they want, with no way for you to prevent or even detect the intrusion.  See also: My letter to Steve Jobs.
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Looks like I'll get the drive back soon. First I got a call from the Emeryville store, then I got a call from a person in Apple Executive offices (she gave me her name and number, but I'm not going to publish it here). I'll report back when I have more info. PS: The number of idiotic comments has gone way up.
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At Fry's this afternoon, where I bought two 500GB Firewire drives. Which it turns out I needed because after I got home all three external drives attached to my desktop were reported as damaged beyond repair by the new Mac OS. Coincidence? Lucky that I had exactly the hardware I needed to dig out of the mess? Who knows!
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By Brier Dudley, The Seattle Times  Feb. 12--Watching Steve Jobs is giving me a sense of deja vu.   The Apple boss is reminding me of the way Bill Gates acted in the late  1990s, before the crash. Gates was on top of the world then.
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Mac OS X âLeopard is powerful, polished and carefully conceived. Happy surprises, and very few disappointments, lie around every corner. This Leopard has more than 300 new spots â and most of them are bright ones,â declares David Pogue (New York Times). He points, for example, to two âroutine-changingâ features. Time Machine, which offers âthe shortest setup of any backup system in history.â And Quick Look, which lets you âview the contents of a documentâs icon at full size, right at the desktop, without having to open the program that created it.â Pogue says âitâs fantastic.â
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In the coming weeks and months you'll probably see me writing about issues of podcatchers here, because I'm working on one. It's the third one I've written, so this time maybe I'll get it right.  A lot of things have changed since I wrote my first podcatcher back in 2001. 1. Back then there were no podcasts, so it was a proof of concept, a chicken without an egg (or an egg with no chicken), a step in a bootstrap. Today there are lots of podcasts. An embarassment of riches. 2. Back then implementing a podcatcher was simple, there was exactly one format to support, RSS 2.0 with enclosures. Today, luckily, it's still fairly simple, as far as the format goes. The only variability is the iTunes namespace, which complicates things, just a little.  3. Today there are enough users to make it possible to support lists of podcasts published by fans, and instead of just subscribing to the podcast feeds, you can subscribe to lists of feeds. I will publish one of these lists, in OPML 2.0 format, as a proof of concept.  4. The first version of this new podcatcher will run in the OPML Editor because that's where all my software runs at first. But the goal is to port it to run in other environments, some with millions of users. I want to provide a popular alternative to the one that Apple publishes which currently dominates the market. (Note: I'm generally pleased with the way Apple dominates, they've been very fair about allowing users to export their subscription lists. But if we want to create the opportunity for others to innovate in the area of podcast players, there has to be choice at the podcatcher level. That's my main motive for revisiting this area.) There probably are some other changes, and I'll write about them as the project moves forward. Now.... To people who say that Apple has the market sewn up, I say Bah! I think iPods are great, but they're designed to play music, not podcasts. Every bit of music is something you want to keep forever, a podcast loses almost all its value after you've listened to it once. You have to pay for music (in theory at least) but podcasts are free.  Podcasts beg to have a player that can download them without synching with a desktop computer. Okay that's something podcasts have in common with music.  I buy Apple products all the time. I've gone from resenting Apple so much that I wouldn't buy their products, as recently as 2005, to today when not only do I only use Macs, but I'm constantly telling people why they'd be better off using Macs. I can't help but evangelize the products, I think they're that much better than Windows PCs.  But as much as I love Apple (can't believe I actually said that) I still don't trust them with a whole medium. We need them to have competition. The rest of the tech industry seems to think they're immune to it, that creates a huge opportunity with someone with enough chutzpah to think they can do it. Yours truly, Dave Winer
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Derrick Story writes for the O&#146;Reilly MacDevCenter, summarizing a Mac OS X Tiger preview recently presented to the O&#146;Reilly Mac OS X Conference by Apple product manager Chris Bourdon. [Nov 17]
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Now that Apple Computer has its shitake mushrooms together, it apparently is being coveted by IBM. [Missing Links]
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âItâs an improvement on an already stellar computer,â says Katherine Boehret (The Wall Street Journal), referring to the new iMac. âThe keyboard is radical-looking. Itâs much flatter and sleeker than typical desktop PC keyboards. I found it easier to type with.â Boehret goes on to explore iLife â08, âI quickly picked up on how to use the new features in iPhoto and iMovie, thanks to unintimidating, self-explanatory icons.â She continues, âMy video camera was instantly recognized when I plugged it into the iMacâ and âin just about 15 minutes, I created a short movie.â Boehret concludes, âThe new programs in iLife â08 are a pleasure to use, and the new iMac is a great way to experience them.â
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Like the star on a Christmas tree, iPhone is perched atop all the top 10 gadget lists for 2007, and with good reason. Not only did iPhone revolutionize the way people think about their mobile phones -- as many writing those lists crow -- but in my case, it has changed the way I live.Let&#39;s be clear: I&#39;m not your typical gadget or technology geek. I didn&#39;t have a cell phone until 2000, and even then I purchased a refurbished Nokia handset for $30 that resembled the Motorola brick phone Michael Douglas used in the 1987 film &quot;Wall Street.&quot;[Watch the three-part video series&#160;Two Geeks and an iPhone.]2008 will mark the first year in as long as I can remember that I won&#39;t be buying a leather-bound dayplanner to keep track of appointments, and I still read more books than blogs. Though I rampantly text-message, instant-message and e-mail, I&#39;d still rather open my mouth and speak than send a series of virtual messages to have a &quot;conversation.&quot;I covered the iPhone launch here in New York in June and didn&#39;t quite understand what all the fuss was about, especially as I interviewed people who lined up for days in the broiling heat just to be among the first to buy the gadget. I am a huge fan of Apple products and own several iPods and a PowerBook, but like many others, I didn&#39;t plan to buy an iPhone until the price dropped or Apple came out with the product&#39;s second wave.When someone gave me an iPhone in late August, I surprised myself by being giddy. I immediately chucked my AT&amp;T-powered Motorola Razr in favor of what would become my new main squeeze. At close range, iPhone, like other Apple gadgets, was just so -- for lack of a better word -- adorable. Even before I opened the box, I realized that my love affair with iPhone was about to begin.Four months later, I&#39;m still smitten. Until iPhone, I never thought a mobile device could so drastically change my daily life. Its cousin iPod was certainly a revolutionary product, disrupting an entire music industry that is still feeling the repercussions. But for the average person, iPod really only changed the form of device that plays your music or videos and how you purchase entertainment. iPhone, on the other hand, affects daily human behavior on a much broader scale.Soon after iPhone came into my life, I was heading to Brooklyn to see a friend&#39;s band perform. Like any self-respecting cabbie in Manhattan, my driver had no idea how to get to the venue, even when I gave him the address. Like most Manhattan-dwellers, I didn&#39;t either.But as we were zooming over the Williamsburg Bridge in the direction I knew we had to go, I used the Google Maps application on iPhone to find the best route. I had it before we exited the 1,600-foot-long bridge in Brooklyn.Now, iPhone isn&#39;t the only mobile device that provides maps or driving directions. But do any of them do it quite as niftily as iPhone does, with just a few taps on a screen? And do they mark your destination on the map with a cute little red pushpin icon so resembling a cherry lollipop that you just might want to lick it?This is the fundamental reason why my heart, like many others, is aflutter over iPhone. It&#39;s not just what the gadget does that makes it a life-changing device, it&#39;s HOW it does it -- and, more importantly, how it lets a user do it.Much of the functionality of iPhone can be found on many current handsets. But even when I could access my Gmail account on my Razr, I found the steps I had to take to launch and use the application, and then the interface on which I was reading my e-mail, a frustrating and, frankly, ugly experience. The Web-browsing experience was pretty much the same, if not worse.But iPhone actually presents an e-mail and Web-browsing experience the way they are meant to be on a computer. To sweeten the deal, you can also play your favorite music, map out your destination for the night and perform many other functions of typical handsets, all on a simple, engaging touch-screen that is not just easy to use, but an actual pleasure.This is why, for the first time, my entire appointment schedule is digital, and why I check the weather and my e-mail before I even roll out of bed. It&#39;s why I never worry about buying maps or printing out directions anymore and why I sometimes forget I own a digital camera.iPhone also makes you seem really smart, even when you&#39;re only medium-smart or not bright at all. Ever find yourself in the middle of a conversation with friends and someone asks, &quot;Who invented that?&quot; or &quot;What actor was in that movie?&quot; or &quot;Who wrote that Pulitzer-Prize-winning novel?&quot;Now instead of being befuddled, I excuse myself and privately fire up Wikipedia on iPhone. Then I return to my friends with all the correct answers. Suddenly, I am as erudite as Jeopardy&#39;s Alex Trebek.I&#39;ve used a similar tack to get answers to trivia questions at a local pub quiz, though I don&#39;t recommend doing this because it&#39;s against the rules and competing players get really angry if they catch you. But did you know the full name for the Statue of Liberty is &quot;Liberty Enlightening the World&quot;? Neither did I until a recent pub quiz in Queens. (And neither did anyone else, because my team was the only one that got the question right and thus received two points instead of one.)Of course, iPhone 1.0 is not without its flaws, which have been widely documented. It&#39;s true that AT&amp;T&#39;s network sometimes crawls about as fast as an inchworm on Valium and anyone whose fingers aren&#39;t the size of a stylus (that is, just about everyone) will likely send a text message or two in pig Latin if they&#39;re typing too fast and skip proofreading.Actually, while the message bubbles in the text-messaging interface are super-cute, they also can lead to embarrassing recipient flubs if you haven&#39;t returned to the home text-message screen after sending someone a message. I learned this the hard way when, in an early-morning fog, I sent a text message about a wild night out meant for a friend to my ex-boyfriend&#39;s number.But overall, unlike said ex-boyfriend, iPhone has never disappointed me, and has so far been an unfailingly loyal and faithful companion. Since we&#39;re still in the honeymoon phase, I know there is much more to discover about the joys my new companion can bring to my life. It may be early to say, but I think my relationship with iPhone will turn out to be an affair to remember.
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Opinion: Michael Gartenberg looks at two upcoming operating system releases. His judgment? Advantage Apple.
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Here's our list of things Apple did right with the iPhone--and things that could use some work.