Portals, news sites, must improve customer satisfaction
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As far as keeping their customers satisfied, Web portals, search engines, and news and information sites in the US continue to improve but still have work to do, according to a report released Tuesday.
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The online wine retailer ferments plans to improve its business and Web site for customers.
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(Source: Inquira)  While many organizations have made huge investments in multi-channel customer service application suites, critical gaps still remain in such areas as search, knowledge management, and chat. A new report from Forrester lists the top solutions that help support organizations overcome these gaps and set the stage for significant improvements in service quality.
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TechWeb - Improvements to Urchin include improved geo-identification of Web site visitors, cross-segmentation options, and an embedded scheduler.
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Some companies have turned to RSS (Really Simple Syndication) technology to improve productivity.
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Satisfaction Unlimited is set to release APIs for its Get Satisfaction Web site that will let developers add its 'complaint desk' features to other applications and sites.
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Online retailers Netflix, QVC.com and Amazon.com, do the best job of satisfying visitors to their Web sites, according to a customer satisfaction survey.
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The Internet is changing the way consumers complain about companies, products, and services. Instead of grumbling to a neighbor or filing a complaint with the company, a regulator, or the Better Business Bureau, more and more consumers are taking their beefs online, either contributing to gripe sites or setting up their own. There's even a website called Webgripesites.com that catalogs ...
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Startups help customize media preferences for getting the information you actually want online.
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A business site is no place to cut corners. Here's how to make sure you get the best performance, reliability and service at the best price.
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By McGuire, Craig  VNRs, b-roll, and other broadcast PR content can also go to traditional media sites. By Craig McGuire  A decade ago, perhaps one in 50 Americans sought their news online.
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For years Internet merchants have poured millions of dollars into new technologies to make their sites easier to use. So why arenât online customers happier?
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Today's customers are increasingly demanding, in Asia as elsewhere in the world.  Henry Astorga describes the complex reality faced by today's marketers, which includes much higher expectations than we have been used to.  Today's customers want performance, and they want it now!
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Although print circulation continues falling, major American newspapers are experiencing a healthy rise in traffic to their websites. Most encouraging: The web editions are attracting a younger audience.
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Web services that plumb for consumer views, helpful and hurtful.
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For years, the Internet's technical constraints went hand-in-hand with the realities of Internet usage. At first, most people viewed Web pages but did little to create or change them. Web journals, photo sites and video sharing didn't come until later. Even when users had a need to send information &#151; an e-mail here, a shopping transaction there &#151; the amount of data was small.
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With 8 million customers around the globe ordering business cards, letterhead and other printed materials from its online venue, VistaPrint executives understand the power of Web analytics for uncovering customer trends. Getting the most of out their data was a matter of measuring -- and acting on -- the right metrics.