Cable Tries to Shed Bad Service Reputation
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Top cable operators are expanding their customer service operations to make common complaints a thing of the past.
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By Virgil Larson, Omaha World-Herald, Neb.  Mar. 7--A new federal rule is meant to put competition into cable TV, but don't look for a new system in your neighborhood anytime soon.
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In a Jan. 14 story, The Associated Press, relying on information from Comcast Corp., erroneously reported the company had received letters of inquiry from the Federal Communications Commission. The company received one letter, not multiple, regarding complaints that it actively interferes with its subscribers' Internet traffic.
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BT thanks blames IT system for extra revenue stream The groundswell of anger from former Pipex customers at being stealthily migrated to Tiscali broadband could soon burst into a full-scale rage, because like unhappy TalkTalk customers before them they could end up Â£125 out of pocket if they decide to take their business elsewhere.â¦
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By Jane Roberts robertsj@commercialappealcom  Comcast, living a public relations nightmare in its cable and Internet conversion from Time Warner, is beginning to see daylight and hopes its customers can believe it.
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If you&#39;re already paying for high-speed Internet service, why not make the most of your money? Those cables aren&#39;t just good for downloading sports scores, they can digitally transmit and receive phone calls, too.
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It&#39;s hard to have sympathy for RealNetworks (Quote, Chart), and believe me, as a paying customer, I&#39;m really trying. The company is spending -- and losing -- a lot of money to spruce up its image with consumers.
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The nondescript cable box is the object of a lot of frenzied lobbying over at the Federal Communication Commission these days, with consequences for your pocketbook and how you watch television. - Jonathan Krim
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Recent damage caused some to question the need to better protect undersea communication cables from attack.
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By Katy Stech, The Post and Courier, Charleston, S.C.  Feb. 3--Two local television stations could be temporarily dropped from  Comcast Corp. subscribers' television lineup if the company does not reach an  agreement with its provider soon.
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Business & money: HSBC launches a stinging attack on Cable & Wireless for producing financial results that it claims are 'worse than they seem'.
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Recent network apologies suggest a climate of cowardice inside the major media companies.
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By Larissa Chinwah  lchinwah@@dailyherald.com  Residents in Lake in the Hills soon could have another option when it comes to cable television service.
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By Jeffrey Kelley, Richmond Times-Dispatch, Va.  Dec. 8--Cavalier Telephone has cut a few legal corners that cable  companies must take to sell its television service, city officials say.
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Gobble up too much bandwidth, and Comcast is cutting you off.
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Cities that try to set up their own broadband networks are facing staunch opposition from cable and phone companies, who see publicly funded fiber-optic networks as a threat to their own bottom line. By John Gartner.
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Business & money: Cable company says it has received a takeover bid and is considering potential sale.