U.S. to Probe Airlines' Customer Service Promises
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U.S. airlines, after a Christmas weekend that snarled thousands of travelers' holiday plans, will face a government review of whether they are living up to customer service commitments made five years ago, the U.S. Transportation Department's top auditor said on Monday.
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The federal government said that it would investigate air travel disruptions over the holiday weekend that left thousands of people stranded at airports.
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The American Government now has flight information on every person that boarded a commercial flight in the US in June. The Transportation Security Administration will use the information to test a new passenger screening system called Secure Flight.
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The US government launches an inquiry into Christmas chaos at two airlines - US Airways and Comair - that stranded 30,000 passengers. .
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U.S. Transportation Secretary Norman Mineta said on Monday he was launching a probe of air travel disruptions over the Christmas holiday weekend at US Airways Group Inc. and Delta Air Line Inc.'s regional carrier Comair.
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All US airlines will soon be ordered to turn over a months&#39; worth of passenger itineraries to the government for testing of the newest version of a passenger prescreening system, Homeland Security officials announced Tuesday.
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U.S. transportation officials on Monday launched a probe into the holiday air travel mess at US Airways and Delta Air Lines' Comair that left thousands of passengers stranded and others without luggage.
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American Airlines said on Thursday it will beef up service to and from New York area airports, a move that puts new pressure on JetBlue Airways  as it strives to regain customer confidence after last week's operational meltdown.
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U.S. and UK authorities have launched an  investigation into alleged cartel activity over passenger  ticket pricing by British Airways and other airlines, BA said  on Thursday.
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British Airways is launching an inquiry into last week&#39;s chaos at Heathrow airport which left hundreds of passengers stranded and further tarnished the carrier&#39;s reputation.
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The Transportation Security Administration last week moved forward with plans to test its new Secure Flight passenger-screening system.
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The U.S. Justice Department said on  Thursday it was investigating possible anticompetitive  practices in airline passenger fares and cargo shipments, hours  after UK authorities raided British Airways Plc in what was  described as a transatlantic probe.
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The government will analyze millions of U.S. passenger records in a first step toward creating a computerized screening system to protect the airlines from terrorist attack.
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Disagreement regarding passenger data could ground thousands of flights.
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U.S. airlines are pulling out of their financial tailspin but most are not paying close enough attention to customer service, especially when it comes to providing useful information on delays and cancellations, a government watchdog reported on Wednesday.
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WASHINGTON: US airlines, after a Christmas weekend that snarled thousands of travellersâ holiday plans, will face a government review of whether they are living up to customer service commitments made five years ago, the US transportation departmentâs
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Northwest Airlines (nasdaq: NWAC - news - people ) disclosed an inquiry by the US Securities and Exchange Commission into the airline&#39;s accounting practices for its pension and post-retirement benefit plans.