Salesforce.com launches on-demand support
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com September 29, 2004, 2:57 PM PT. This fourth priority&#39;s main focus has been improving or obtaining CRM and ERP software for the past year and a half.
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Can you feel the force.com Salesforce.com is to bring application lifecycle management (ALM) practices and safeguards to its on-demand platform.â¦
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Business software maker Salesforce.com  Inc.  said on Tuesday it would help other companies  market their software products on its Web site and charge  commissions on sales generated by the new service.
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(InfoWorld) - In a deal that makes both companies look good, Salesforce.com announced that Omniture, one of the leaders in online Web marketing analytics, will be the newest service to join AppExchange. AppExchange is theSalesforce.com platform that allows third-party ISVs to integrate their applications with Salesforce CRM.Â  For its part, Salesforce gets Omniture Closed Loop Marketing for Salesforce, a service that will bring to its site marketing executives, a group that up until now had no compelling reason to use Salesforce. "Salesforce is typically a tool used by sales executives," said John Lovett, senior analyst, Web Site Technologies & Operations at Jupiter Research. From an Omniture point of view, the company will now be able to expose its capabilities to a far larger audience, which will put the company in a good position to sell even more marketing analytic services than what will be currently offered on the AppExchange site. For example, neither Genesis, a service that allows companies to integrate their online marketing applications, nor SiteCatalyst, which focuses on visitor site behavior, will be offered on AppExchange. Omniture's appeal comes from its ability to allow marketers to track different aspects of multiple marketing campaigns and to attribute credit to numerous campaigns leading up to a sale or a conversion, says Lovett. "Previously, one campaign would get the credit for a sale even when it may have been the combined result of two or three campaigns," said Lovett. The pain point Omniture solves, according to both Gail Ennis, senior vice president of worldwide marketing at Omniture and Ariel Kelman, senior director of platform product marketing at Salesforce, is in tearing down the wall that exists between sales and marketing. "It has been hard for these two organizations to come together to deliver effective marketing campaigns," said Kelman. Reporting capabilities will be available through both Salesforce or Omniture dashboards or through mashups between the services. Omniture Closed Loop Marketing for Salesforce is available now. Pricing starts at $2,500 per month for unlimited users.
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SEPTEMBER 29, 2004 (IDG NEWS SERVICE) - Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web
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This integration enables a Salesforce.com customer to integrate and use StrikeIron's CRM-related Web services without having to leave their Salesforce.com account. &quot;By utilizing our Web Services Business Network, Salesforce.com users can be assured of the reliability and security required for their applications.&quot; said Richard Holcomb, CEO of StrikeIron.
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Software maker Salesforce.com Inc.  said it reached an agreement with Google  to make Web-based software applications that help businesses improve sales and marketing.
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Salesforce.com is drawing particular attention to the analyticsÂ customization capabilitiesÂ it plans to offer in the next version of its hosted CRM (customer relationship management) software, known as Salesforce Winter '07.
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The most significant product advancement is Salesforce.com's newly released Telephony API tool kit, which allows its sales automation software to integrate with products from partners.
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InfoWorld - As the enterprise increasingly looks for vertical solutions from its CRM vendors, Kana Software with an on-premise solution and Entellium with a hosted solution, will both announce this week industry-specific best practice applications for customer service and sales force automation.
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On-demand CRM provider Salesforce.com Wednesday rolled out a parallel service its calling Support.com and aiming at corporations with far-flung call centers, help desks, and on-call technicians.
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Stealing a page from the Apple iTunes playbook, Salesforce.com announced on Thursday a $0.99 pricing model.The introductory subscription pricing is on a per-log-in basis and is meant to accelerate the adoption of the SaaS (software as a service) ?model into such areas as human resources, employee expense and vacation requests, and job recruiting, where an infrequent usage model would not justify a monthly subscription fee.?In a category like vacation requests, HR may live in that but every employee is not accessing it every day. This is for a new community,? said Ariel Kelman, senior director for platform product marketing.The $0.99 pricing will be good for one year and will rise to $5 per log-in with a maximum five log-ins per user per month starting in 2009.?Salesforce also announced a new Cloud Computing Architecture which Kelman characterized as ?development as a service.?Dubbed the Force.com Development-as-a Service, the technology also includes the year-long .99 cent pricing model and uses the Force.com development platform which will also offer a .99 cent per log in service for developers.Development-as-a-Service will give users a set of development tools in the cloud and a metadata API which so that developers can access code and the database schema.?This is about accessing your definitions of your custom application,? said Kelman.As Kelman describes it, the new service also enables developers to use the Force.com IDE (Integrated Development Environment) which sits in a hosted environment.What Salesforce is doing is adding the other pieces to their Force.com development environment that it needs to appeal to an enterprise audience, said Rebecca Wetteman, vice president of research at Nucleus Research.?The goal with Platform-as-a-Service was to be an on-demand platform developer. Having an API to develop code and having an environment where developers can share, manage, and track code in a collaborative way goes a long way toward attracting those enterprise users,? said Wetteman.Because it is a Web application it also will make collaboration between developers easier. To that end, Salesforce is introducing Force.com Code Share.According to Kelman, when development takes place in the cloud, developers can connect to open source communities. For example, developers can log onto Project Hosting on Google Code and use Code Share to collaborate on building Force.com applications, Kelman said.The Force.com Development-as-a-Service tools are available in developer preview. No date was given for a final version.
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By MICHAEL LIEDTKE  SAN FRANCISCO - Online software pioneer Salesforce.com Inc. will help Internet search leader Google Inc. sell ads as part of a partnership that falls short of Wall Street's anticipation since word of the alliance leaked last month.
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Tenants up the wazoo Dreamforce Marc Benioff, Salesforce.com's chief executive, today poured scorn on SAP for its temerity in planning on-demand business applications. At no time did he mention the company by name, but everyone recognised his target when he referred to software firms using dated architectures and hoodwinking customers.â¦
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NEW YORK - Hosted CRM (customer relationship management) evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer-service support functionality, launching a new Web site at Supportforce.com and announcing a batch of partnerships with top call center infrastructure vendors.
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InfoWorld - Claiming Bloomberg and the Bloomberg Terminal&#160; lock customers in with a proprietary workstation and software accessed on an archaic keyboard, and that Bloomberg offers a deep but very narrow selection of financial feeds, Salesforce.com will announce on Tuesday a competitive Wealth Management Edition&#160; of its SaaS (Software as a Service) application for use by wealth management professionals.
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It's different, but better. Oh yes... SAP has doled out a handful of details on A1S, its eagerly anticipated mid-market on-demand suite, while promising to be better than Salesforce.com.â¦