AOL Gives Voice to Consumers
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America Online (Quote, Chart) launched a consumer version of its AIM Voice Conferencing (AVC) system today, underscoring the company&#39;s stated belief that instant messaging is the new doorway to communication in the office and at home.
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AOL lost two million customers in the US over the last year. At the end of September AOL had 22.7m US users, a fall of 646,000 on the previous quarter and down two million a year ago.
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NEW YORK -- AOL will disband a unit that handled subscriptions and give product managers more autonomy over designing services for consumers as the company increases its emphasis on generating advertising revenue.
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America Online is joining a growing number of players beyond traditional phone companies rolling out or testing phone calls over the Internet.
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AOL believes spammers are starting to give up - at least when it comes to sending junk to its subscribers. The total number of spam complaints from AOL members fell more than 75% last month.
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About a quarter of Americans have rated products, services or people online, according to the latest Pew Internet  & #038; American Life Project survey. The results point to the growing significance of online rating systems. By Daniel Terdiman.
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As part of its reincarnation, America Online Inc. is creating its own software for browsing the Web and playing movies and songs. It's a question of staying relevant in an increasingly broadband world.
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Members could have automatic access to easy backup on AOL servers.
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AOL has agreed to make it easier for its remaining customers to leave as part of a $3 million settlement with 48 states and the District of Columbia.
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The Internet is changing the way consumers complain about companies, products, and services. Instead of grumbling to a neighbor or filing a complaint with the company, a regulator, or the Better Business Bureau, more and more consumers are taking their beefs online, either contributing to gripe sites or setting up their own. There's even a website called Webgripesites.com that catalogs ...
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Internet service providers have to walk a fine line between fairness and profitability. Users want maximum service, and are entitled to honest contracts. Maybe there's a way to help everyone at once.
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America Online will now provide gratis antivirus protection to its subscribers.
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Build it (and make it free) and will they come? AOL likes to think so.
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An AOL user who logged on to check his online financial portfolio was given access to someone else's data and is calling on AOL to correct what he sees as a security breach. AOL acknowledged an "issue," but said corrective action has been taken.
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America Online subscribers will receive a raft of new and enhanced security services as part of their standard package with the launch of AOL 9.0 Security Edition, the latest upgrade of the company&#39;s fee-based, consumer-focused online service.
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As part of its reincarnation, America Online Inc. is creating its own software for browsing the Web and playing movies and songs. It&#39;s a question of staying relevant in an increasingly broadband world.
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A quarter of online Americans have taken advantage of one of the Internet's true powers: the ability to let users collectively decide whether to trust a product, service or individual.