Barclays turns U.S. call center over to Indian outsourcer
456553
Barclays&#39; credit card business in the U.S. has struck a five-year deal with Indian outsourcer Firstsource Solutions to run a call center in Colorado Springs, Colorado.The value of the deal could be as much as $80 million, according to a notice on Friday sent by Firstsource to the Bombay Stock Exchange.Barclays opened the operations center in 2005 to primarily handle customer-service calls for its U.S. credit card business. The call center handles about 15,000 inbound calls each day and employs about 370 people, all of whom will continue to work with Barclays&#39; customers. The operations center also provides collection and fraud-prevention services, Barclays said.The assets of the Colorado Springs facility will be owned by Firstsource, of Mumbai, which plans to use the facility to serve U.S. customers of some of its other clients in addition to Barclays, a spokeswoman for Firstsource said Friday.Firstsource is also allowed to hire more staff, and the company said it plans to expand its operations, the spokeswoman said. Firstsource already employs about 2,500 people in the U.S.A number of Indian outsourcers, including Tata Consultancy Services and HCL Technologies, have done similar deals with clients in the U.S. and U.K.The deals give Indian companies access to new clients who don&#39;t necessarily want to trim their domestic staff but would rather turn them over to outside management.
377797
JP Morgan Chase is cancelling a $5bn IT outsourcing deal with IBM and bringing the service back in-house. IBM will hand over the running of the investment bank&#39;s data centres, help desks, distributed computing, data and voice networks from January 2005.
519963
Barclays Bank is selling off its stake in Intelenet Global Services, a business process outsourcing (BPO) services provider that it owns jointly with India's Housing Development Finance Corp. (HDFC).
589087
The Nielsen Company, a provider of consumer and media information services, is outsourcing a portion of its IT and business processes to Tata Consultancy Services&#160;(TCS), an Indian outsourcer based in Mumbai.Under a 10-year agreement valued at $1.2 billion, TCS will take responsibility for some of Nielsen&#8217;s IT and operational processes and help the customer integrate and centralize multiple systems, technologies, and processes on a global scale. TCS will also deliver certain finance and human resource business processes, the company said Thursday.On Monday, TCS reported growth of 45 percent in revenue and profit for the quarter ended Sept. 30, despite fears that the weakening dollar would erode margins for Indian outsourcers.
336886
NEW YORK, September 15 (New Ratings) - JP Morgan Chase &amp; Company (JPM.NYS) has decided to cancel a $5 billion IT infrastructure outsourcing agreement with International Business Machines Corporation (IBM), and plans to rehire about 4,000 employees
510999
NEW DELHI : General Electric Co., a pioneer in business processing in India, has sold a majority stake in its Indian outsourcing arm, GE Capital Services, to two US-based private equity investment firms for US$500m.
406510
British Telecommunications PLC (BT) plans to migrate its U.K. call centers to a new VOIP (voice over Internet Protocol) system over the next two years, allowing around 9,700 call center agents on 124 sites to ...
166040
Visiting Indian delegation gets earful from U.S. workers dislocated by outsourcing.
408396
Up to 150 IT staffers are transferring back to the exchange from an outsourcing firm that had been running its trading systems.
574085
NEW YORK Sept. 15, 2004 - JPMorgan Chase &amp; Co. says it will rehire 4,000 workers whose jobs it had outsourced to IBM, bucking a corporate trend in information technology.
498108
NEW YORK &amp; ARMONK, NY - (BUSINESS WIRE) â-ept. 15, 2004 â -organ Chase &amp; Co. (NYSE: JPM) and IBM today announced JPMorgan Chaseâs plans to reintegrate the previously outsourced portions of its technology
207524
British insurance company Aviva plans to reduce its U.K. staff by 4,000 by 2008, and move 1,500 IT and BPO (business process outsourcing) jobs to India in a bid to save Â£250 million ($468.6 million) annually.
412830
NEW DELHI: General Electric Co. plans to sell a majority stake in its Indian call-centre unit to General Atlantic Partners LLC and Oak Hill Capital Partners for US$500mil to help the business gain new customers.
110243
(InfoWorld) - Indian outsourcer Infosys TechnologiesÂ is expanding its facility in Brno in the Czech Republic, to boost its ability to deliver services to its European customers. The expanded facility will have a capacity of 350 seats by January, Infosys of Bangalore said on Wednesday. Infosys has about 130 staff in Brno, who deliver business process outsourcing (BPO) services such as sales order management, finance and accounts, market research and underwriting for clients in 16 European countries. Over 80 percent of the staff at Brno are hired locally, and operations are run in 13 different languages including German, French, and Spanish, Infosys said. The company is planning to also deliver IT services such as infrastructure management and package implementations such as enterprise resource planning (ERP) and customer relationship management (CRM) from Brno once the expanded facility is in operation. A number of Indian outsourcing companies including Wipro and HCL Technologies have set up operations in Europe or acquired companies there with an eye to the European market. Currently, the U.S. and U.K. account for most of the revenue of Indian outsourcing companies. Although companies in the U.K. outsource software development and business processes to India, the rest of Europe has been comparatively slower in outsourcing to India. Continental Europe accounts for only about 12 to 13 percent of India's outsourcing revenues, according to India's National Association of Software and Service Companies (Nasscom). Infosys' revenue from Europe has grown by 60 percent year-on-year for the last three years. Europe accounted for about 25 percent of the revenue of Infosys in the last quarter, but most of that came from the U.K., according to a spokeswoman for Infosys. Besides expanding in Brno, Infosys is also setting up a development facility in Swindon in the U.K. The company also has a development center in Germany, and a center in Mauritius that is designed to address European customers because the population in Mauritius is multilingual, the spokeswoman said. Having centers in Europe helps Infosys build up capabilities in the specific European languages required by customers, and also comply with European Union regulations on data protection and privacy, which require that certain types of data should not be sent for processing outside the E.U., the spokeswoman added.ADVERTISEMENTMAKE SOA REAL WITH IBM WEBSPHERE PODCASTStreamline processes and maximize efficiency within a proven service oriented architecture. Take back control of your business processes with IBM WebSphere.
40710
British bank Barclays said Tuesday that it plans to cut 630 call-centre jobs at Barclaycard, its struggling credit card division, and move some of the work to India.
358641
NEW YORK, Dec. 11 -- Citigroup on Tuesday named Vikram Pandit, a Wall Street veteran versed in arcane areas of the credit market, as its chief executive.
524733
One of the UKâs biggest insurance firms today announced plans to transfer more than 1,100 jobs to India over the next few years, sparking fears of a âcrisisâ in Britain.