Microsoft's stingy DreamSpark program
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Microsoft proves, yet again, that it is stuck in the 20th Century.
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When Steve Sinchak's new Intel network card became "really slow" after upgrading his Windows Vista PC with a pre-release version of Service Pack 1, he tried uninstalling its software driver and replacing it with a new one.But to his dismay, the Chicago-area technology author and blogger found himself "stuck in a loop" during the InstallShield-managed process -- unable to replace his sluggish older driver with a new, peppier one."It's messed up to the point where I may have to use brute force to uninstall the driver, or wipe my hard drive and reinstall Windows Vista completely," he said.Sinchak's is an example, admittedly an extreme one, of the driver problems that forced Microsoft to take the unusual step of holding SP1's availability to users until March even while announcing its release to manufacturing (RTM) on Monday.Not even the hundreds of thousands of people who have already been testing Vista SP1, nor the many Windows developers accustomed to being able to download software on Microsoft's MSDN or TechNet Web sites immediately after RTM, will be able to get SP1 for another 6-8 weeks.And if you are one of the unlucky Vista users using a driver known to break and need reinstallation after the upgrade to SP1, Windows Update will quarantine you from getting SP1 until the driver is fixed."We want all of our customers to have the same good experience," said Microsoft senior product manager, David Zipkin, in an interview Monday. "That's why we're erring on the side of caution."Cancel or allow or shut up already?Service Pack 1 remains the milestone by which many companies and consumers judge when a Microsoft product is truly bug-free and mature enough to deploy. Any delay in SP1 could have an adverse effect on Vista uptake, which has been generally strong -- more than 100 million copies shipped -- despite a lukewarm market response.Zipkin points out that most drivers, once re-installed after the SP1 upgrade, should work properly.That was the experience of several Computerworld readers.Zipkin blames hardware vendors for failing to strictly follow Redmond's instructions on how drivers should be installed."The issue is that the drivers were not written per the spec we have on MSDN to ensure successful updates," he said, a spec that "has been around since the XP days."Zipkin declined to elaborate or comment on Sinchak's case. And neither Intel nor Macrovision, maker of the InstallShield software, immediately responded to requests for comment.But some experts think that the problem must be related to under-the-hood changes in Vista SP1, especially those concerning security and user privileges, which can directly affect how applications and drivers are installed."Microsoft looks like they are monkeying around with a lot of lower-level stuff," said Paul Morris, a project manager at QualityLogic, a Moorpark, Calif. software and driver testing firm. "In my mind, you've got to treat SP1 as an entirely new OS."Vista's overhauled security model had two major changes. First, local users who were formerly granted administrator access by default are granted standard access in Vista. Second, a new feature called User Account Control, or UAC, prompts users to verify whenever a new application or driver is about to be installed.Both moves help to prevent viruses and malware from taking hold. But UAC has been criticized by some users for its overzealousness, though UAC pop-ups decrease dramatically after the first month, according to Redmond.Moreover, moving users to standard rather than administrator accounts wreaked havoc on many applications and drivers that depended on full administrator access to install or run properly.If SP1 makes even small changes to Vista's security model, that could cause drivers to break again, according to Ian Lao, an analyst at In-Stat. Why? For one, most vendors took the easier, less rigorous option of patching and modifying their drivers to make them Vista compatible, rather than "rewriting them from the ground-up," said Lao. That makes them more fragile.Moreover, many drivers, unlike applications, can't be completely shut down during an installation process. The upgraded software -- in this case Vista -- may not be able to properly update the drivers, he said. Thus, permissions may be lost during the SP1 upgrade, or resources moved to different locations.Of drivers and ass-kickingsDrivers were a major bane to Vista in its early months last year.Despite Microsoft's claim that more than 1.6 million peripherals worked with Vista at its launch, there were numerous complaints from early adopters, gamers and other power users about non-working devices."It definitely wasn't just a vocal minority that had a problem with drivers at Vista's launch," said Robert McLaws, a blogger who also tested SP1 but didn't face any driver issues.Indeed, driver issues had been on the wane. At its Windows Hardware Engineering Conference (WinHEC) conference last May, Microsoft said that 1.9 million devices supported Vista.Microsoft has not updated that number since then. But it says that over 78,000 hardware products are now supported by Windows Update, up from 34,000 at launch.And 17,000 peripherals and devices (see list, IE 6+ required) have passed one of Microsoft's two rigorous certification programs: Certified for Windows Vista, which requires successful testing by a third party such as QualityLogic, and the more self-reported Works with Windows Vista program, which is more reliant on self-reporting."A lot of OEMs did not take the Vista launch seriously," McLaws said. "So Microsoft took their problem reports to vendors and kicked some ass."In a PowerPoint presentation distributed to media last month, Microsoft was confident enough to state "Many device and software problems behind us: Nearly all Windows Vista PCs have drivers for every single device installed, available on WU [Windows Update] or from vendor websites."But Microsoft may have relaxed too soon. Morris says none of vendors that came to QualityLogic for certification of their Vista drivers have returned seeking the same service for SP1."They may be hammering on them tooth and nail internally, but they're not asking us to touch it," he said.The result? Monday's delay.Gregg Keizer contributed to this story.
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Seattle -- There&#39;s only one problem with Microsoft&#39;s Service Pack 2, a key upgrade to the popular Windows XP operating system: It turns some computers into large, expensive doorstops.
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Paying customers only: Microsoft. Company has blocked registration codes that are known to be from illegal copies. Q: I thought that Microsoft was going to make Service Pack 2 available to all XP users, licensed or unlicensed.
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You will comply The European Commission has warned Microsoft it could face further penalties over what it calls "unreasonable pricing" of interoperability information.â¦
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Games and security programs are on a long list of software that does not work well with the Windows SP2 update.
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The software giant may be forced to take a $1.15 billion charge due to hardware problems with the Xbox 360.
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Goes for small biz biz Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software.â¦
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Patch management is a particularly expensive burden for Microsoft Windows-based systems. While solution providers have profited from the services associated with installing patches, many businesses are starting
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Microsoft Windows users need to watch out for several flaws in non-Microsoft media players.
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Numerous applications, including some of Microsoft&#39;s own, have encountered compatibility problems with Windows XP SP2 (Service Pack 2).
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Microsoft's hardware-challenged Xbox has another problem on its hands.
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Businesses don&#39;t have to dump Windows to test drive free or low-price applications whose use may improve the bottom line. Sometimes the big software vendors act like their customers are locked into the proprietary products they sell.
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Microsoft pays big bucks to fix Xbox 360 glitches.
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(InfoWorld) - IT procurement managers are finding that Microsoft's Software Assurance maintenance program may not save them money as hoped, according to a survey by Forrester Research. The Microsoft program guarantees updates to new products along with support and training tools. One of the most compelling reasons to buy Software Assurance was free upgrades from, for example, Windows XP to Windows Vista. But Microsoft hasn't stuck to a consistent release schedule, which can actually mean the program could cost companies more money than simply buying new licenses as needed, according to the four-page Forrester report, written by Julie Giera, a vice president at the research firm. For desktops, Software Assurance (SA) is 29 percent the cost of an annual license. If Microsoft goes at least four years between releases -- the company went about five years between XP and Vista releases -- the cost of Software Assurance works out at 116 percent of a new desktop license, Giera wrote. For servers, Software Assurance is about 25 percent the annual cost of a license. "The uncertainty regarding product releases makes it difficult for IT procurement and sourcing professionals to justify a three-year SA renewal," the report said. Microsoft has also not yet published a road map for products released since November 2006, such as Windows Vista, Office 2007, SharePoint 2007, Exchange 2007, and other products. Of 63 IT procurement professionals Forrester surveyed, 86 percent said their licensing arrangement with Microsoft will expire this year. Twenty-six percent said they will not renew Software Assurance with 31 percent still undecided. Another 18 percent said they would renew for some products, with the remainder saying they would either probably or definitely renew. About 74 percent of those who said they would not buy the same amount of Software Assurance maintenance said the economics did not make sense, and 59 percent said they did not expect to get a new product release. Forrester is advising companies to negotiate early with Microsoft and hold out for better deals. "Discounts in the 7 percent to 15 percent range, depending on your size and level of spending, should be the foundation of any renewal discussion," the report said. Companies should also simply do the math. "This sounds like common sense, but we're continually surprised by the number of companies that don't take the time to conduct a financial analysis of the costs and benefits of SA," Forrester said. Microsoft could not be reached for immediate comment.
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THE SOFTWARE giant which brings nations together, Microsoft, has issued a blind date kit for those who are thinking of installing its mega patch SP2 for Windows XP.
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Xerox has its legendary PARC labs. Now Microsoft has its famous parking lot.