RIM reports "critical" BlackBerry outage
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Research In Motion's    ubiquitous BlackBerry experienced a "critical severity outage"  on Monday afternoon that left users stranded without wireless  e-mail access, its maker said.
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Monday's three-hour BlackBerry e-mail outage now has an official excuse from Research In Motion: a software upgrade in its main servers gone horribly wrong.
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Research In Motion (RIMM), maker of the popular BlackBerry wireless e-mail device, got mixed news in court Tuesday - and a worst-case scenario that would stop BlackBerry sales in the USA.
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The Blackberry mobile e-mail service returns to normal after a breakdown on Monday, hit US and Canadian users.
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InfoWorld - BlackBerry mobile data services were disrupted Monday afternoon due to a problem with Research In Motion's infrastructure, apparently affecting customers of all major North American mobile operators, an AT&T Wireless spokesman said.
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Research In Motion acknowledged&#160;an outage&#160;left users in the Americas without access to their BlackBerry e-mail service on Monday, but said no messages were lost during the incident.The outage started at around 3:30 p.m. Eastern time and lasted for about three hours, causing &quot;intermittent delays&quot; for data services, RIM said in an e-mail statement released hours after normal BlackBerry service had been restored.&quot;No messages were lost and message queues began to be cleared after normal service levels were restored,&quot; RIM said, adding that voice and SMS services operated normally during the outage.RIM offered an apology to users affected by the outage, but did not offer an explanation of what happened. The company only said it &quot;continues to focus on providing industry-leading reliability in its products and services.&quot;Monday&#39;s outage echoed a similar disruption that took place on April 17-18, 2007. RIM blamed the earlier service disruption on the introduction of a new software routine meant to optimize system cache memory. The problems caused by the introduction of the new routine were exacerbated by the poor performance of back-up systems, RIM said at the time.After&#160;the April 2007 outage, RIM promised that aspects of its testing, monitoring, and recovery systems would be enhanced to prevent a recurrence of the incident.&#160;
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The second lengthy BlackBerry outage in less than a year has one consulting company advising clients not to rely solely on the popular smart phones for critical e-mail messages.
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(InfoWorld) - Research in Motion Ltd. (RIM) has sued Samsung Telecommunications America LLP, claiming that Samsung's BlackJack smart phone violates the BlackBerry trademark. RIM is asking that Samsung be stopped from selling the BlackJack and Black Carbon mobile phones and is seeking unspecified damages, according to court filings. The lawsuit was filed Friday in the U.S. District Court for the Central District of California. "Samsung is misleading the public into falsely believing that Samsung's goods and services are connected with RIM's business," the filing states. The US$450 BlackJack phone was introduced last month to the U.S. market, where it is sold exclusively by Cingular Wireless LLC. Black Carbon is an ultra-thin phone sold directly by Samsung. A Samsung spokesman declined to comment on the matter. "Samsung is not going to comment on pending litigation," he said.
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InPro's internet-by-mobile IP should be revoked, says judge Research in Motion (RIM) has defeated an attempt by a European intellectual property licensing company that the BlackBerry maker had violated a patent for accessing the internet on mobile devices.â¦
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Research in Motion still doesn&#39;t know why its&#160;BlackBerry service went down for several hours&#160;on Monday.&quot;RIM is continuing to investigate the exact cause&quot; of the outage, the company said in a statement Tuesday. Late Monday, it apologized for any inconvenience caused by the incident, which left customers throughout North America without current e-mail for about three hours starting around 3:30 p.m. Eastern Time.It was the second major outage in less than a year for the popular mobile data service, on which about 12 million subscribers depended at the beginning of last December. The&#160;previous problem, which occurred last April, was caused by a minor software upgrade that went awry, followed by a failed switchover to a backup system, according to RIM. The company said soon afterward that it had identified &quot;certain aspects of its testing, monitoring and recovery processes that will be enhanced&quot; as a result of the failure.BlackBerry e-mail traverses a complex infrastructure involving mobile operator networks, RIM&#39;s network operations center, and BlackBerry Enterprise Servers within companies that use the service. It pushes messages from enterprise e-mail systems, including Microsoft Exchange and IBM Lotus Notes, out to the popular BlackBerry devices.The system is getting yet more complicated as RIM adds third-party services to appeal to consumers, said Albert Lin, an analyst at investment bank Sooner Cap. As the company tries to keep up with rapid growth in its subscribers -- last year&#39;s fiscal third quarter saw a net gain of 1.65 million -- these types of glitches are to be expected, Lin said.&quot;It&#39;s hard to really expect any major service provider to be 100 percent reliable,&quot; Lin said. Although enterprises now have more push e-mail alternatives than they did when the BlackBerry debuted in 1999, those competitors, such as Visto and Motorola&#39;s Good Technology system, aren&#39;t significantly more dependable, he said.&quot;When it comes to reliable push e-mail ... it&#39;s still hard to find a solution that works better than BlackBerry,&quot; Lin said.
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A software glitch shut down e-mail service for some BlackBerry users Friday, and delays were still being felt hours after the problem was fixed.
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Research in Motion has announced its latest BlackBerry phone, aka the BlackBerry 7100t.ï¿½ The phone isnât due to ship until October and test units are just getting into reviewersâ hands (Iâm waiting for mine right now.
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Research In Motion's (Nasdaq: RIMM) quad-band  BlackBerry 7100t with  PDA capabilities is a GSM/GPRS (850/900/1800/1900 MHz) cellular handset that can make and receive phone calls in more than 100 countries around the world.
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A special kind of upgrade Vodafone's BlackBerry customers have been forced to collect all their email on their BlackBerries after an upgrade last weekend (September 23/24) put the web email service out of action.â¦
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Service interruptions reported across the U.S.
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International wireless solutions manufacturer Research in Motion (RIM) believes the days of disconnected PDAs are gone. The BlackBerry-maker said that users&#39; information is changing too rapidly for disconnected
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A disruption of BlackBerry cellphones in North America for several hours Monday was caused by the failure of one of its recently upgraded systems, Research in Motion said Tuesday.