Memo to Carly - HP customers need help!
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Letters I ordered ProLiant servers, but all I got was this lousy fan
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Pretexting now part of the HP Way Put the cheery comeback stories on hold. HP has a boardroom scandal that deserves some attention.â¦
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By Bridget Carey, The Miami Herald  Sep. 22--Weina Scott answers about 100 tech support e-mails a day. The website must be perfect -- one glitch, and 6,000 irate customers will bombard her inbox.   But first, she has to study her physics.
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Device uses NCQ technology to prioritize a PC's requests.
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If you own a Dell, Lexmark, or IBM laser printer there is a recall you need to know about. The printers could short-circuit and cause an electric shock.
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Say it with us - 'Mission Critical' HP today gave its Unix business the big squeeze with a new release of HP-UX and a pair of compact Itanium-based servers.â¦
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Five new devices arrive all at once It's been quite a while since there were any shake-ups in the world of the HP iPaq, and suddently here come five new iPaq devices all at once: the 110, 210, 310, 610 and 910.â¦
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Watch video of some the brighter ideas to stream through the DemoFall conference in San Diego. Also: HP in the hot seat.
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What high-powered, high-design, graphics-oriented, Unix-based computers are beloved by their fanatical users? Clue: It's not what you think. By Jason Walsh.
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PC Magazine - HP customers will be able to register for a Microsoft Windows Vista Upgrade, which will also allow them to receive support during the installation process.
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Publish and be damned So you are a small business and you buy your PCs from CDW? Need customer support? Why don't you get support from customers instead?â¦
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MOP to the rescue HP has located a few friends, including Intel and AMD, to help it deal with the multi-core processor morass.â¦
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In 1980, I signed a deal with a company to market a product I was developing. The contract required me to turn over the source code, which I did. One day I went to a meeting at the office of the company, and there on the product manager's desk, right next to a door that opened to the outside, was a floppy labeled "Dave Winer's source code" in big letters.  If you own a Mac you may soon find out what that felt like. It's amazing to me that the tech blogosphere doesn't treat Apple's policy re broken hard disks as the huge gaping security hole that it is.  Think about it. We worry about bad people getting their hands on little pieces of data that, when added together, give them the power to be you in banking and credit transactions.  Think about what you would do if your laptop was stolen. Well, if you own a Mac and its hard disk goes bad, and you make the mistake of bringing it to Apple for service, you will turn over all that data to Apple. Not "may" or "might" but "will." What Apple in turn does with that data is none of your affair. They don't sign anything or offer any guarantees that they won't sell the disk to a data miner. Think it can't happen or that it's unlikely? I don't gain much comfort from your feeling of security. I've been writing about this issue since December 22. Usually when I write something critical of Apple, the results are mixed. Some people are supportive, but far more people attack. This time the ratio is very different. Almost everyone who has commented gets that there's a huge problem here. Can we solve this problem? Of course we can.  Some say that other vendors do this too. That gives me less comfort, not more. That means there's no escaping this crazy way of treating user's confidentiality. Ultimately it hurts the vendors because people can't use their computers for things the manufacturers say we can.  Further, it's got to be an issue for the banks, brokerage firms, credit agencies. If you are a newspaper and you employ reporters and they use a computer, how exactly are you guarding the confidentiality of your sources? If you're a confidential source, don't you have an interest when the reporter gives their computer manufacturer all their data to do with as they please? Imagine what you would do if it turned out there was a bug in a Netgear or Linksys router that allowed, under special circumstances, a mailicous person to gain access to the full content of your hard disk at any time. Would you have a problem with that? This is worse than Microsoft's neglect of malware that got me to stop using their computers. In that case it was Microsoft being neglegent. This time Apple itself is the cause of the problem. It's as if they planted a virus in their operating system that entitled them, under special circumstances, completely out of the user's control, to gain access to everything on your disk, with as much time as they want, with no way for you to prevent or even detect the intrusion.  See also: My letter to Steve Jobs.
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No sense pointing the finger at Hewlett-Packard anymore; we have Congress and the FBI to do that. But I did want to discuss the âI didnât know what my employees/vendors/executive staff were doingâ defense -- which was, of course, made famous by Enron , so you have to know it just wonât do. Instead of looking backward, I spoke with a couple of experts on governance, privacy, risk, and compliance assessment about how companies can do the right thing in the future.
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Changing the balance on the frontline Poll Several weeks ago, I had a problem with a new HP desktop right out of the box. When I tried to install MS OS updates they were downloaded, but when the system rebooted it caused a permanent loop.â¦
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(InfoWorld) - North American customers who purchase certain Hewlett-Packard Co. (HP) PCs can begin signing up Wednesday for free upgrades to Windows Vista once it is available on Jan. 30. HP also is offering customers support to help them with the Vista installation process if they qualify for a free upgrade, the company said. Customers can register for upgrades at this Web site. Customers eligible for free upgrades beginning Wednesday are those who have purchased or will purchase a new HP Pavilion, Compaq Presario or HP Digital Entertainment Center PC with the âMicrosoft Windows Vista Capableâ designation between Oct. 26, 2006, and March 15, 2007. Purchases must have been made direct from HP or from select retailers and customers can only upgrade to the version of Windows Vista that is equivalent to the PC's existing version of Windows XP, HP said. Microsoft announced in March that it is working with hardware vendors to make sure customers would know which PCs were capable or running or optimized for Windows Vista. Microsoft had planned to have Vista available on PCs in time for the busy holiday shopping season, which is currently in progress, but delays set the OS release back to January. In October, Microsoft and its hardware partners announced they would offer coupons for discounted or free upgrades to Vista for customers who had already purchased Vista-ready PCs when after months of early press reports about the plan. Analysis of the plan at the time showed there were hidden costs associated with the upgrades, costs that varied from PC vendor to vendor. HP's upgrade plan appears to be free to customers as long as they purchase eligible PCs and have access to HP technical support if they need it for the installation process. According to the vendor, customers who sign up for the free Vista upgrade will receive a kit with the OS upgrade DVD once it is available, along with an additional DVD from HP with drivers they will need to complete the installation process. On the DVD is a guide for following the correct upgrade procedure, HP said. The company also will make available the necessary Vista drivers on its HP Support Web site so customers can download them if needed. HP will upgrade that Web page as necessary so customers will always have the most current versions of drivers for the OS. HP also offers customer support for Vista as part of HP Total Care, its service and support program that offers a variety of plans for its consumer products, the company said. In addition to the usual technical support, HP is offering free online classes to help people install and use Vista, and also offers one-on-one classes with technical support agents. For more information on HP Total Care, customers can visit this Web site.
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Frustrated by sub-par, outsourced customer service and technical support? Would you be willing to pay a premium for onshore service?