Q&A: John Swainson, CA's new CEO, lays out his priorities
448272
John Swainson, named CEO-elect of Computer Associates last week, spoke with Computerworld about his new job, the future of CA World, his review of CA management products and ethics reforms.
733231
New Viacom CEO Philippe Dauman reveals his plans for growth.
241097
Swainson, a 26-year IBMer, most recently led the worldwide sales organization for the company&#39;s software group. He replaces interim CEO Kenneth Cron.
641284
CA's move to focus all its product names around a single "CA" master brand and a clear product descriptor is being driven by the company's ongoing strategy to more tightly integrate its software, according to a CA executive.
177636
Paul Lipton, Senior Architect and Strategist from Computer Associates, talks at length about the background to CA's flagship Web services management solution Unicenter Web Services Distributed Management (WSDM) -- the latest features, customers and reactions, and CA' work towards open standards.
600
The Microsoft chairman thinks there are some powerful tasks the computer can tackle once it knows whether--and how--you are available.
128326
Computer Associates is set to name IBM sales executive John Swainson as its new CEO, completing a long search to replace indicted former CEO Sanjay Kumar, industry sources said.
536323
As Starwood Hotels &amp; Resorts Worldwide Inc.&#39;s new chief executive Steve Heyer focuses on the Sheraton, W and Westin hotels, Chairman Barry Sternlicht aims
735808
TROUBLED business software company Computer Associates has reportedly selected long-time IBM executive John Swainson as its new chief executive.
205199
Computer Associates today officially announced that John Swainson, an IBM veteran, has been named president and CEO-elect, as well as a member of the CA board.
415783
Troubled business software company Computer Associates International Inc. reportedly has selected longtime IBM executive John Swainson as its new chief executive.
24428
Troubled business software company Computer Associates International Inc. has selected longtime IBM executive John Swainson as its new chief executive, The Wall Street Journal reported Monday.
740855
David Gardner sits down for a chat with CEO Jim McCann.
685470
NEW YORK: Computer Associates International Inc said on Wednesday it has awarded its new chief executive John Swainson a pay package totaling $12.8 million (approx Rs 54 crore), in signing bonus, salary, stocks and options.
560785
Computer Associates International Inc.  CA.N is set to name IBM software sales head John Swainson as  chief executive, completing a seven-month search to replace  indicted former CEO Sanjay Kumar, industry sources said on  Monday.
724349
Nov. 22, 2004. Troubled business software company Computer Associates International Inc. reportedly has selected longtime IBM executive John Swainson as its new chief executive.
231370
Red Hat&#39;s new CEO plans to keep the company focused on its core Linux OS and middleware business while also improving the service it offers to customers, he said Thursday.&quot;It&#39;s a very exciting time for Red Hat, we have a very bright future in front of us. Our business model is strong and our growth remains very, very robust,&quot; said Jim Whitehurst, who was speaking in Tokyo during his third week in the job.Whitehurst came to Red Hat from Delta Air Lines&#160;where he served as chief operating officer for two years. During that time he gained experience of being a customer of major IT vendors and says he knows well what is expected of companies like Red Hat.&quot;From a user perspective an absolute focus on service is critical. Based on talking to customers so far, one observation I have is that we need to re-double our effort working with our various partners in service,&quot; he said.Because much of Red Hat&#39;s business is done through resellers and the channel, there can sometimes be disconnects in customer service. For example, Red Hat might end up telling a customer to contact the partner while the partner refers the customer back to Red Hat, he said.But is Whitehurst the right man to be talking about customer service? After all, he came to Red Hat from an industry that is the subject of frequent complaints from its customers.&quot;I think airlines only beat out cable TV operators in customer satisfaction surveys so I&#39;m certainly not going to defend the airline industry&#39;s record on customer service,&quot; he said. Experience at Delta taught him the need to pick a small number of things and do them well to improve overall satisfaction, he said.&quot;The Delta situation was the fastest major bankruptcy ever and during that situation our customer service numbers actually went up quite significantly. We did it by focusing on a couple of things. In the airline industry it&#39;s clean airplanes and on-time, those were the two things we focused on. I know those sound like two little things but they significantly impact the customer experience,&quot; said Whitehurst.For Red Hat he said he is still working on which areas will be the priorities that he focuses upon.&quot;I understand the importance from the customer&#39;s perspective of excellent customer service in IT,&quot; he said. &quot;As an industry, information technology is not known for excellence in serving our customers well and I have been adamant from day one that everything Red Hat does will be viewed through the eyes of the customer.&quot;