AT&T Works to Fix iPhone Activation Woes
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SAN FRANCISCO -- While blogs continue to simmer with complaints from people who waited months to buy an iPhone and now are experiencing problems activating it, AT&T Inc. said Sunday that the situation has improved.
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AT&T Inc  said on Monday delays  in activating service for customers of Apple Inc.&#39;s   iPhone had been mostly resolved after the wireless company  worked out the problems on a case-by-case basis.
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Apple, as expected, has released another update for its iPhone, closing 10 security holes and leaving those who unlocked their iPhones wondering whether it will render their phones inoperable.
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(InfoWorld) - Hackers who unlock Apple's iPhone from the AT&T network and share the method with 10 million of their closest Internet friends are inviting a lawsuit from the two companies, several intellectual property (IP)Â lawyers said Monday. Apple and AT&T may have a legal case against unlockers under the U.S. Digital Millennium Copyright Act (DMCA), especially if they try to sell software code or devices that unlock the iPhone, the lawyers said. But the legal landscape gets a bit complicated -- there's a legal exception to the DMCA's anticircumvention provisions that allows individual mobile phone users to unlock their devices for use on other networks. So figuring out how to unlock the iPhone yourself is not likely to be a DMCA violation, most of the IP lawyers said. But posting instructions or code online, even for free, may earn you a cease-and-desist letter from an unfriendly lawyer, and selling software or a device that unlocks the phone is inviting trouble, most of the lawyers said. But there's plenty of disagreement among IP lawyers about the interpretation of the DMCA. "It's an extremely grey [area], because I don't think the exemption was altogether clear," said Bart Showalter, an intellectual property lawyer in Dallas with the Baker Botts LLP law firm. "The idea of trying to use copyright to, in a sense, establish exclusivity in a service contract ... is going to be an interesting thing to watch." John McLaughlin, founder of Uniquephones, based in Belfast, Northern Ireland, had planned to release software Saturday that wouldÂ allow users to unlock their iPhone. But early Saturday morning, McLaughlin said he received a phone call from a man saying he was from a law firm representing AT&T. The caller saidÂ McLaughlin could be sued for copyright infringement. Two other groups have claimed to have unlocked the iPhone. Representatives of both AT&T and Apple declined to comment Monday on possible legal actions against unlockers. Showalter suggested that unlocking the iPhone and posting code or instructions for free would likely fall under the exception to the DMCA's anticircumvention provisions, thus protecting the unlocker from legal action. The exception allows circumvention of device controls "for the sole purpose of lawfully connecting to a wireless telephone communication network," according to language from the U.S. registrar of copyrights. So if a hacker unlocks the iPhone, then posts the unlocking code for free, he's engaging in a legal activity and enabling others to engage in the same legal activity, said Michael Lewis, an IP lawyer with Fox Rothschild LLP. If that hacker is sued, he could probably argue that posting of the unlocking code is protected by free speech provisions in U.S. law, according to Lewis. Other IP lawyers disagreed. Movie studios have successfully sued Web site operators for distributing the DeCSS DVD-copying code, noted Carole Handler, an IP lawyer with Foley and Lardner LLP. The unlocker of the iPhone who posts code online could be held liable for secondary copyright infringement, she said. "I don't see that [Apple and AT&T] have a choice," Handler said. "They have to do something. If you don't protect your intellectual property, it's gone." Lewis' colleague, Gerry Norton, agreed, saying the unlocking exception was narrowly written. "The exception was just for the end-user," he said. Most of the lawyers agreed that selling software to unlock the iPhone, as McLaughlin was planning to do, would invite a lawsuit under the DMCA. "The courts seem to have less sympathy for people who are doing things to make a buck," Lewis said. But there wasn't even unanimous agreement on the legal liability of selling unlocking software. If the software being distributed targeted only the network lock on the iPhone, the developer could have a defense, Showalter said. "It does seem a little unusual to me that they say somebody can unlock their phone, but if someone tells them how to do it, that's a violation of the DMCA," he said. "If the software that's being sold is only doing the minimum amount that's necessary to allow it to interoperate with other services, you may have some support in the DMCA exception." Beyond the legal questions about unlocking the iPhone, Apple and AT&T could face their own legal challenges, Handler said. The exclusive contract between the two companies could lead to an antitrust lawsuit if a competitor or customer could successfully argue there's no other device like the iPhone available on the market, she said. "Consumers want new technology," she said. "This is the era of the consumer controlling the media. When the consumer is told he or she can't do something, they get pretty upset, and they start claiming conspiracy, antitrust, and the whole bit."
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Just how much will the iPhone boost AT&T's business?
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Apple warned that iPhone owners who have used unauthorized programs to unlock the cellular service feature of their handsets may end up with a phone that does not work.
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SAN JOSE, Calif., Sept. 24  â Apple warned on Monday that iPhone owners who have used unauthorized programs to unlock the cellular service feature of their handsets may end up with a phone that does not work after the companyâs next software update.
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Blog: With patience wearing thin because of iPhone's bugs, I consider restoring the iPhone's settings.
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Blog: If you're thinking of changing carriers to AT&#38;T to get Apple's iPhone, there are some things you should know. We detail them here.
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Customers will need an iTunes Store account to activate the iPhone--separate from the wireless contract.
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(InfoWorld) - A company that unlocks cell phones in Europe said it is close to having an application that will allow customers to unlock their Apple iPhones so they can use SIM cards from carriers other than AT&T to activate the phones. In an interview this week in New York, John McLaughlin, founder of Belfast, U.K.-based Uniquephones, said he has engineers working around the clock in several countries who are close to cracking the complex security system Apple has set up to ensure customers can only use iPhones with AT&T Wireless service. The race by hackers to unlock iPhones has been on since the phone was released last Friday. Currently, AT&T Wireless has an exclusive deal with Apple to provide service for iPhones, and customers must agree to a two-year service plan with the company. However, customers have complained that the carrier's wireless service is slow, and according to McLaughlin, there has been tremendous interest in the ability to unlock the phone. By Sunday night, he said, more than 150,000 inquires had come in through the Web site he set up to request IMEI (International Mobile Equipment Identity) numbers from customer iPhones. While not everyone would volunteer their IMEI numbers, they still expressed interest in learning how to unlock their iPhones, McLaughlin said. When the site was set up, he thought it would be an easy case of supplying unlock codes from AT&T to unlock iPhones. But sometime over the weekend after iPhones went on sale, unlock codes from AT&T for about 6,000 iPhones disappeared from the carrier's database, and McLaughlin's team also realized it would be a more complex matter than simply providing an unlock code to release iPhones from AT&T's grip. There is at least a two-step process to unlocking an iPhone, McLaughlin said. His team has been able to unlock the activation process to the AT&T SIM card specific to an iPhone so another AT&T SIM card can work with the phone and be activated through iTunes. However, any attempt to change the firmware of an iPhone so it can support another carrier's SIM card breaks the phone, he said. The key to unlocking the phone is breaking the encryption process that protects the token sent through the iTunes activation process to an iPhone's firmware, McLaughlin believes. Norwegian hacker Jon Lech Johansen, also known as "DVD John" because he cracked the DVD encryption scheme, claims he's been able to unlock the iPhone beyond the activation process that requires an AT&T account but said the device can't be used as a phone when that happens. Even after an iPhone were unlocked, it still could only work on carrier networks that support the GSM network, which is what AT&T's service is based on. In the U.S., T-Mobile is the only major carrier on a GSM network. And there is no guarantee Apple will not lock down the phones again in a future firmware update through the iPhone synchronization process or create a new way to unlock the next wave of iPhones they put on the market. That is, in fact, exactly what one analyst said will happen. "I assume that someone will succeed in unlocking the iPhone," said Avi Greengart, principal analyst, mobile devices at Current Analysis. "I also assume Apple will close whatever loophole is open the next time they synchronize [the software]." It's also likely there will be complications with special features of the phone that are designed to work only on AT&T's network, such as the visual voicemail feature, he said. Greengart said that he sympathizes with those that might want to use an iPhone with another carrier but "that's not the way the product was designed." "Exclusive agreements are not that unusual in this industry at all," he said. Aaron Santell, an iPhone user in New York, said that he would have preferred to use the service provider he has for his Blackberry device, Verizon Wireless, when he purchased an iPhone. But using AT&T's service is "a small price to pay" to use a device that provides such a rich user experience as the iPhone does, he said. As one might imagine, unlocking phones is a thorny issue with carriers, which certainly don't condone it. Carriers will give users unlock codes upon request for a fee, but they don't encourage the practice. In the U.K. and Europe, third parties have been unlocking handsets for several years, although there is no law that specifically protects them, McLaughlin said. However, in the U.S., it is legal to unlock mobile handsets under an amendment to the Digital Millennium Copyright Act that was passed in November 2006. McLaughlin said that even though it's legal in the U.S. to unlock phones, he anticipates that if his team is successful, Apple may take legal action against them based on their tinkering with the firmware. "They'll probably come after us for copyright infringement," he said. Apple did not reply to requests for comment Thursday. McLaughlin plans to charge customers about $49.99 for software to unlock iPhones. Even if Uniquephones is not the first to offer unlocking capability, it won't be hard for them to replicate what others have done once the encryption is cracked, he added.
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The rush to buy the iPhone strained the company's servers, leaving a lot of customers unable to activate their phones.
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On the eve of the iPhone's June 29 arrival, wireless-industry insiders are scrambling to understand their customers before Apple takes them away. The trouble is, they can't seem to agree on the problem, let alone the solution.
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Blog: With patience wearing thin because of iPhone's bugs I consider restoring the iPhone's settings.
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(InfoWorld) - Users are reporting that a new update to Apple's iPhone is making previously unlocked iPhones unusable. The iPhone 1.1.1 update , released Thursday, breaks phones that have been hacked so that they work with providers other than AT&T, the only U.S. provider Apple has allowed to carry its mobile phones. In recent months, a number of software tools have been developed whichÂ allow iPhone users to break free of Apple's AT&T-only restriction, but Apple has said that it would fight any attempts to unlock the iPhone. Earlier this week the company released a warning that unlocked iPhones "will likely result in the modified iPhone becoming permanently inoperable when a future Apple-supplied iPhone software update is installed." Shortly after the Thursday update was released, users of unlocked iPhones began reporting problems. Security researcher Tom Ferris said the new software disabled a phone that had been unlocked using the open-source anySIM software in order to work on T-Mobile's wireless network. After the update, the iPhone was stuck with an error message and apparently unusable. "It kept saying 'unsupported SIM card,' even with the AT&T SIM card in it," he said. "You can turn the phone off or on, but we just can't figure out how to get past this 'SIM card not supported'," he said. SIM cards contain account information and are used to authenticate devices on certain types of mobile networks. Unlocked iPhones can use SIM cards from non-AT&T networks. Others were reporting similar problems on Thursday. The update also appears to disable the 'Jailbreak' hack which allows users to install unsupported software on the iPhone, Ferris said. After the 1.1.1 patch was installed, it wiped out all of the third-party applications he had installed on a second iPhone, he said. The new software is Apple's biggest iPhone update to date, andÂ it fixes a number of security flaws in the iPhone's browser, mail client, and Bluetooth networking server. The majority of the flaws do not appear to be critical, but the update fixes a larger number of bugs than the first iPhone update, released July 31. Hackers have said that the iPhone's browser and mail clients are the most likely sources of software flaws and this release bears that out. Apple fixed seven flaws in the Safari browser, two in the iPhone's mail client, and one Bluetooth bug with the release. The Bluetooth flaw could be the most serious -- Apple said that it could allow an attacker to run unauthorized code on the iPhone -- but because Bluetooth works over a range of just a few feet, the attacker would have to be standing near the victim for any exploit to work, said Andrew Storms, director of security operations with nCircle Network Security. Noted hacker HD Moore agreed that the Bluetooth flaw was serious. "The only bad issue here is the Bluetooth [flaw]," he said. "I will start working on this tonight." Though there may be some technical limitations to what an attacker could do by exploiting this bug, it "could be a nasty remote exploit," he added. Earlier this week,Â Moore added iPhone hacking capabilities to the Metasploit hacking toolÂ that he develops. The patch also fixes some cross-site scripting and JavaScript flaws in the browser that could also be serious, Storms said. These flaws could be exploited to make the browser run unauthorized JavaScript code, he said. Mobile phone users typically cannot update their own software, but Apple introduced this capability in the iPhone, which uses the update mechanism in the phone's iTunes music player. iTunes checks for these updates once per week, so it may take up to seven days for all iPhone users to see these updates. Apple advises users to install the update immediately.
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Blog: With all of the hoopla surrounding the iPhone, we have all forgotten about the most important development of today's release: a new way to activate a cell phone.  You can have your iPhone.  I'll take the home activation and enjoy it for much longer than y
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As warned, several owners of unlocked iPhones are reporting that the latest software update to the iPhone has rendered their phone essentially useless.