Customer Service: The Hunt for a Human
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In the Internet age, making telephone contact with a human for customer service is a daunting task. Some companies no longer disclose phone numbers. But some consumers have found ways around the blockade.
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Not getting any online dates? Maybe itâs time for an online makeover.
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You've decided you want help. Here's what to look for.
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Focus on consumers' everyday needs.
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Many people are finding themselves cornered by a loquacious stranger, especially one whom theyâre paying.
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Some advice from call center managers and supervisors on the best methods for getting what you want.
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When I suggested in a recent column that a problematic 5 percent of employees account for 75 percent of the IT support burden, I expected a wave of âright on!â letters from IT support staffers. After the column was published, the letters did come â most of them disagreeing with my premise, with one reader suggesting that the real whiner was yours truly. I still think itâs outside the realm of overextended IT departments to provide training on basic computing skills (which I defined as âmanaging and finding files, and basic working knowledge of suites such as MS Officeâ). But my thinking was adjusted a bit by the thoughtful feedback.
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By Oren Dorell  The same technology that keeps cellphone users in touch with their cellphone companies can also help locate people who are lost.
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When corporate guests ask for  something, smart hotel managers get it.
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With no fear of the confusion that can arise from text-message shorthand, a new search service is employing a novel tool to answer queries sent by cell phones: human beings.
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E-mail, text message or cellphone call? Making contact can be an adventure.
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The retailer still can't seem to find the products that draw customers.
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At some point you have to ask for the business. Be prepared for any answer.
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Salary surveys; asking for a raise; listening to potential customers and more.
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This week we look at several ideas to creatively and productively use your autoresponder to transform the casual visitor into a profitable customer. By Nelson Tan. 1126
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Question: We're in the early stages of startup and beginning to shop for technology. We'll need basic hardware and software, plus many other technology and Web-based services to sell online, service customers and keep it all secure.
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By Pamela Yip, The Dallas Morning News  Dec. 11--Shopping for telephone service, a cellphone plan, cable TV or an electricity provider can be exasperating.   The kaleidoscope of offers, hidden fees and charges, and frustrating customer service can leave you bug-eyed.