What to do when hardware vendors stop updating their drivers
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Find help for problem devices that have been abandoned by the companies that make them.
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com September 22, 2004, 4:33 PM PT. With the economy slowly turning up, upgrading hardware has been on businesses radar in the past 12 months as their number two priority.
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For a lot of users, the cost of upgrading to Windows Vista could be the first of many outlays needed to bring their system up to date. You've also got to update all those programs -- and a lot of vendors may not offer free compatibility updates.
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Longhorn TCP offloading, Serial ATA 3Gbps - but no post-AC97 sound
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Software vendor mulls how to compensate Chinese comupter users effected by a buggy antivirus update last week.
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Two weeks ago, InfoWorld launched a petition campaign to save Windows XP. So far we?ve gotten more than 70,000 signatures, thanks to a passionate response from a wide range of XP users. We hope we can persuade Microsoft to keep selling XP licenses indefinitely, past the June 30 deadline, after which Microsoft has said no more shrink-wrapped or OEM licenses will be available for retailers, computer makers, and others to order. (Vendors can continue to sell by June 30 any XP licenses they ordered from Microsoft, but when they run out of those, they can't get more to sell.)We fully acknowledge that, even if we get a million signatures, Microsoft may stick with its original plan. If new Windows XP licenses come to a screeching halt after June 30 as currently planned, what can IT do to get more XP seats? The answer depends on your licensing arrangement with Microsoft. The short answer for most users, though, is that Microsoft will let people with Vista Business or Ultimate "downgrade" to Windows XP Pro under specific circumstances.Here, based on Microsoft's published documentation and on the company?s responses to our questions, is InfoWorld's guide to how you can get new XP licenses after Microsoft officially pulls the plug. Note that some of Microsoft's answers to us differ with what has been published on its Web site. Microsoft had changed some of its "downgrade" policies in summer 2007 and appears to have missed updating some of its documents.Retail licenses If you?re Joe XP user and you want additional upgrade or full-install packages, your only option is to stock up before the deadline. Only until July 1 can retailers order shrink-wrapped boxes of new XP licenses and upgrade licenses -- what Microsoft calls FPP (Full Package Product) licenses -- to sell to customers like you. Chances are these last licenses will sell out quickly after the June 30 order cutoff.Also until July 1, individuals can buy XP licenses online from Microsoft (such as when you have an installation CD and need an extra license for it, or when you need to load the software on a second computer). But not after that date.OEM licenses PC makers largely stopped selling XP preinstalled on new consumer-oriented desktops and laptops in spring 2007, although they remain available to business customers who order online or have a business account with OEMs such as Dell Computer or Hewlett-Packard. (Microsoft calls preinstalled copies of Windows "Direct OEM" licenses.) So larger businesses have by and large kept ordering XP-equipped PCs, although many individuals and small businesses bought Vista instead because they didn't know they had a choice.Today, people who have already bought Vista systems have two choices to get XP instead. One is to buy an FPP XP license before June 30 and install it over Vista.The other is to "downgrade" to XP Professional, using an XP Pro install disc you already have or a "downgrade" XP Pro install disc supplied by the PC maker. Essentially, Microsoft lets you use your new Vista license for an XP Pro install. You have such "downgrade rights", however, only if you bought Vista Business or Vista Ultimate.Note that you can't run both Vista and XP using the same license (so you can't, for example, install Vista on a virtual machine if you're also using the XP "downgrade" install as your boot OS). You get only one license and have to choose one OS or the other. And OEMs don't have to make the "downgrade" discs available to you.Also note that any version of Windows preinstalled on a PC is licensed only for that computer and cannot be transferred to a different machine, so you cannot use such "old" licenses on new PCs, even if you no longer use the old hardware. But you can use your old XP discs under the "downgrade rights" conditions above.After June 30, OEMs can no longer order new licenses of Windows XP. (The deadline is January 31, 2009 for white-box PC makers, who have what Microsoft calls a System Builder license. Other than the date, the limitations and options for installing XP are the same as for Direct OEM licenses.) So how do you get XP on PCs you buy after these cutoff dates?After the cutoff, OEMs may still install Windows XP Pro (not Home) on users' systems, but only for orders of 25 or more PCs. In this case, the systems must come with a Vista Business or Ultimate license, which is then transferred to the XP Pro install. Essentially, you're buying a Vista PC that the OEM can then put XP Pro on instead, using the Vista license to activate XP Pro. (Again, the OEMs don't have to provide this option.)If you buy fewer than 25 PCs in an order, the OEM can install only Vista. You can still get XP Pro on those PCs, though, if they came with Vista Business or Ultimate. Those two Vista versions include the "downgrade rights" that let you apply the Vista license to your XP Pro installation. You can use your existing XP Pro install discs or get an XP "downgrade" disc from the PC maker (if it wants to supply it). Remember that "downgrade rights" are not available in OEM licenses for other versions of Vista, and they do not let you install XP Home.Enterprise licenses Businesses that have volume Windows licenses can also install XP Pro after the order cutoff deadlines. If you have a volume license for any version of Vista (not just Business and Ultimate), you may install XP Pro on your Vista PCs using the "downgrade rights" granted in the volume license.To downgrade, you can use your existing copy of the XP Pro installation images. Microsoft will also supply an XP Pro "downgrade" installation disc or disk image after the cutoff dates. As noted earlier, OEMs can also do the "downgrade" for you in some cases."Most small businesses, enterprises, government agencies and educational institutions purchase their software through volume license agreements. As part of those volume license agreements, they get downgrade rights as part of the license," noted a Microsoft spokesperson. Volume licenses are available for as few as five seats."Subscription" licenses Some businesses don't directly license Windows, but instead "rent" it from IT support companies such as CenterBeam that provision Windows, Office, and other software on a per-user, per-month basis under Microsoft's Service Provider License Agreement. The service provider actually owns the license. If your business gets its Windows OSes this way, any XP licenses acquired through the provider will stay active, said Karen Hayward, executive vice president at CenterBeam. For new users after June 30, however, it's not clear if CenterBeam can offer XP, she noted. The service provider license does not forbid provisioning of XP after that date, but neither does it specifically allow it. CenterBeam hopes to have a clarification from Microsoft in February.The Microsoft spokesperson said that such providers' license agreements with Microsoft would specify how long each provider could offer XP, but that the June 30 and January 31 cutoff dates should have no effect on them.What happens to existing licenses Organizations can continue to use any Windows XP licenses they have indefinitely, even after the OS is no longer available for new licenses.For technical support and updates, Microsoft will end mainstream support for XP on April 14, 2009, for most editions, and it will end extended support on April 8, 2014 for most editions. (Extended support is not available for consumer licenses.) Both support mechanisms include free security updates. Hot fixes for other issues are free only during the mainstream support period; non-consumer users wanting hot fixes must buy a hot-fix update plan from Microsoft before July 14, 2009.
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Not surprisingly, the company advises against using vLite, or other tools that make changes to which components of the OS are installed. Such changes could make a system unstable or prevent future updates from installing properly, it says.
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Back from the holidays Debian users returning from the holidays need to update their Linux software following the release of a batch of security updates.â¦
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If you haven't updated your Windows computer in more than one year, you could be subjected to a barrage of unwanted adware.
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Responding to reports of endlessly rebooting PCs that flooded support newsgroups last week, Microsoft said on Tuesday it had pulled an&#160;update designed to prep Windows Vista for Service Pack 1.Although the update -- actually a pair of prerequisite files that modify Vista&#39;s install components -- has been temporarily pulled from Windows Update, Microsoft has not yet produced a fix for users whose machines either won&#39;t boot or reboot constantly.&quot;Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes,&quot; said Nick White, a Vista program manager, in a post to the company&#39;s blog Tuesday afternoon.White downplayed the problem. &quot;So far, we&#39;ve been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.&quot;According to White, Update 937287 was the cause of the problem. In a support document, Microsoft describes that update as one for Vista&#39;s installation software, &quot;the component that handles the installation and the removal of software updates, language packs, optional Windows features and service packs.&quot; Along with a companion update pushed to users starting Feb. 12 and another that was offered to machines running Vista Ultimate and Vista Business in January, the guilty update is required before Vista can be upgraded to&#160;Service Pack 1 (SP1).Shortly after the two prerequisites hit Windows Update last week, users began reporting problems on Microsoft&#39;s support newsgroups. Most said that the update hung as the message &quot;Configuring Updates Step 3 of 3 -- 0% Complete&quot; appeared on the screen. When users rebooted hoping to clear the error, their PCs went into an endless cycle of reboots. A smaller number of users said that their computers refused to boot normally.Some users have been able to regain control by booting from a Vista install DVD and selecting the &quot;Restore from a previous restore point&quot; option.What&#39;s it doing in there?It&#39;s uncertain whether Microsoft knows exactly why Update 937287 is hammering PCs. Even after White posted the company statement to the Vista blog, Darrell Gorter, a Microsoft employee, was asking users to send him system logs. &quot;I still need more log files for the investigations that we are doing,&quot; Gorter said in a message on the support newsgroup. Late last week, Gorter made a similar request on the same message board.Also unclear is the actual extent of the problem. Although White called the number &quot;small,&quot; the traffic on the Vista SP1 newsgroup is heavy. One thread had been viewed more than 35,500 times by late Tuesday.But the problem is not new. Computerworld has found messages describing the endless reboot problem dated Dec. 13, one day after it first offered a Vista SP1 release candidate to the general public. That build of SP1 also required the prerequisite updates, including 937287.Microsoft was not available for comment Tuesday night to answer questions about whether, and if so how, the snafu will impact its plans to start offering SP1 to most users next month. Currently, only beta testers, Volume Licensing customers, and subscribers to TechNet Plus and Microsoft Developer Network have been able to download legal versions of the service pack.That will change in mid-March when SP1 is set to land on Windows Update as an optional update, and again in mid-April when Microsoft said it would start installing SP1 automatically on most PCs running Vista.Computerworld is an InfoWorld affiliate.&#160;
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User's PC stops communicating with the network, so this support pilot fish is called in to get things working again -- and since the PC is only months old, a hardware problem isn't his first thought.
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As businesses and consumers upgrade to meet Vista's demands, old hardware needs to be dealt with.
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If you think you don't like the program you just downloaded or the new computer you just booted up, wait. A bug-fix patch, a driver update or a new third-party program might arrive to smooth out the problems. Or maybe some lurking glitch or mechanical fault will surface and give you a reason to...
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com October 8, 2004, 10:52 AM PT. With the economy slowly turning up, upgrading hardware has been on businesses radar in the past 12 months as their number two priority.
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Because of a bug in Windows Vista's antipiracy technology, some users are being told that they need to reactivate the operating system after installing new device drivers or software.
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New sales of these once-popular products have been banned. Now what?
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Go 910s shipped over the past few months have a virus that infects PCs when connected.