HP dishes out best online support, survey says
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InfoWorld - The world's top PC vendor, Hewlett-Packard, beat competitors Dell, Lenovo, and Apple to provide the best online customer support, according to a survey released on Tuesday by The Customer Respect Group.
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HP today announced a blade-specific service that pairs customers with on-site technical experts who work closely with IT departments to develop customized plans and recommendations for application and business needs.
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Hewlett-Packard (HP) has reported better than expected quarterly results helped by strong international sales.
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The PC industry is doing a better job of satisfying its U.S. customers than in recent years, and improvements to technical support seem to have done the trick, according to the results of a study released Tuesday by the University of Michigan in Ann Arbor.
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By Michelle Kessler  SAN FRANCISCO -- Hewlett-Packard's snooping scandal has besmirched the company's reputation -- but many other things are going great for the computer giant, tech analysts say.
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Hewlett-Packard surged ahead in the PC market last year a new report confirms.
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Hewlett-Packard Co. (HP) has set up an SOA (service-oriented architecture) center in Bangalore, India, which will be one of five SOA centers run by HP worldwide.ADVERTISEMENTNEW IT SERVICES FROM IBM: EASIER TO BUY AND IMPLEMENTDiscover a simpler, more cost-effective way to get the solutions your company needs to grow more flexible and efficient.
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Says new research shows that it remains the top server computer vendor. But HP trumpets leadership in "high growth" segments.
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Company says it will award a free Integrity server to the owner of the oldest HP-UX installation in the country.
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(InfoWorld) - Hewlett-Packard announced a smartphone for business users on Monday, appealing to IT administrators by offering remote software management from Bitfone. HP is aiming the iPaq 500-series Voice Messenger at corporate IT managers, allowing them to diagnose and repair a smartphone far from the office, send a software upgrade or even wipe all the data off a lost or stolen smartphone. HP gained the power to offer those abilities on Wednesday, when it completed its acquisition of the software applications firm Bitfone. In another bid for corporate users, the phone uses built-in 802.11 b/g Wi-Fi to support VOIP (voice over Internet Protocol) telephony, allowing employees to use it as a node on their office phone network while they're in the building. For users, the iPaq 500 supports mobile e-mail like Research In Motion Inc.'s (RIM's) BlackBerry and Palm's Treo. But this is a voice-first, data-second platform, offering a 12-button phone keypad instead of the full alphabet keyboard. Users can operate most of its features with voice commands instead of typed words, asking the iPaq to read their e-mail aloud, or to take dictation and send an e-mail response. "Our target customers are business users at enterprise or small and medium businesses. We are not aspiring to be one of those free phones being given away by carriers," said Niraj Gandhi, a product marketing manager at HP. "Mobilizing e-mail is the killer app where all the businesses and especially enterprise users are going to work. But even there, they have preferences -- not everyone wants to carry the big device with a full QWERTY keyboard during the evening, though they'll put up with it through the day," Gandhi said. While users will compare the new smartphone to products from RIM and Palm, HP will use the iPaq 500 to gain a leg up against Dell in the enterprise space, according to one analyst. "Many enterprises like the desktops, notebooks, servers and monitors to have the same brand name. This launch gives HP an extra bullet in its gun as it tries to win profitable enterprise deals against Dell and Lenovo," said Samir Bhavnani, research director at Current Analysis Inc. "In general, the PC guys -- Dell, HP, Lenovo, and Toshiba -- have lagged the market when it comes to device strategy around smartphones. But HP has done a good job over the past two years as relates to product design." HP will launch the iPaq 500 series smartphones in April or May, depending on Microsoft Corp.'s timing in releasing its new Windows Mobile 6.0 OS. HP plans to charge $299 to $349 for an unlocked version of the phone, and will announce deals with individual carriers after the initial launch.
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Virtual Iron Software (www.virtualiron.com), a provider of enterprise-class server virtualization and virtual infrastructure management software, will be a featured solution provider at the 2007 HP Technology Forum &amp; Expo in Las Vegas this week.
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A corporation is not the person the legal fiction makes it so much as a collection of different interests. I was reminded of this fact a couple of weeks ago when I went shopping for a laptop. Remembering that Hewlett-Packard almost singlehandedly solved the basic problem of laser printer support for GNU/Linux, I ended up buying one of the company's laptops. Consumer reports, price, and HP's listing as one of the greener hardware manufacturers according to Greenpeace also affected my decision, but my impression of HP as a free software friendly company was a large criteria.
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Can't get good help HP once hurled robots and processor spays at customers, as its answers to cooling data centers. Today, it's only selling air conditioning sensors.â¦
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Calling Hewlett-Packard âthe most comprehensive partner we haveâ among a list of over 640,000 such partners, Microsoft announced this evening, along with HP, the formation of a joint marketing alliance, in which both companies would jointly market Microsoft software implemented on HP hardware.
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Customers are able to download full songs with their phone and put them on a computer. Also: Hewlett-Packard has major malfunctions with its software & hellip;. Microsoft and PalmOne, together at last & hellip;. and more.
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Hewlett-Packard reported solid financial results for its fiscal first quarter, driven by growth in PCs and enterprise hardware. The results prompted HP to raise its forecast for the year ahead.
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Yahoo has signed an agreement with HP to place a co-branded Internet toolbar on the company's computers in North America and Europe. In addition, Yahoo would be the default search portal when HP computers start shipping with IE7 later this year.