Top 5 Trends in Service Level Management - 2007 Survey Results
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(Source: Oblicore) Service Delivery Management, once thought of as the domain of early adopter companies, has clearly become more mainstream. Read the Oblicore survey results for a detailed analysis of these adoption trends.
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A new, independent research report named IBM (NYSE: IBM) as a strong performer in service oriented architecture (SOA). The Forrester Wave(TM): North American SOA Integration, Q3 2006, September 2006 examined IBM Global Services' current SOA offerings, SOA strategy and market presence.
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Enterprise users in vendor Alfresco's community name their favorite distributions and tell other trends.
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From among TIME's 50 Top 10 lists   -  a look into 2007's hottest tech toys
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(InfoWorld) - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. In February SAP kicked off its software as a service business with a sales force automation solution. In May the company added marketing, and in its third update within the year it is now announcing SAP Service. Liz Herbert, a senior analyst at Forrester Research, said that the SAP CRM solution is now displaying the kind of depth SAP is known for. "SAP added a component for managing products that many on-demand CRM vendors don't have. You can use it as the product master or bring in the product master which is typically found in the ERP system," said Herbert. The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution, and Service Level Monitoring. Also included is a rules-base service-level determination calculator that automates the routing of service tickets based on a customer's service level agreement, said Angela Bandlow, vice president at CRM Solutions Marketing. "It's a tiered service that tracks SLAs based on the customer and the required response time," said Bandlow. One of the key differentiators for the SAP offering, according to both Bandlow and Forrester's Herbert, is its ability to integrate easily with MySAP ERP systems on the back end. Using product information found in the ERP system, a sales person can pull up manufacturing availability and pricing information and deliver a quote in real time online. Bandlow said while this completes the three major components of SAP CRM OnDemand, quarterly updates can be expected with the next update due in December. To date, the solution, like almost all on-demand solutions, is not industry-specific. But Bandlow said the company is looking at that and will respond to customer demand.
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Joseph Chiusano, Associate with Booz Allen Hamilton, provides an overview of the newly released OASIS Web Services Reliable Messaging (WSRM) standard and discusses the criticality of Web Services reliability for service-oriented architectures.
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Adoption of Outlook, Exchange Server, and Sharepoint Server took a big jump in 2007, Microsoft says.
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InfoWorld - In 2006, many enterprise IT groups saw the potential in virtualization, rushed to consolidate servers and subsequently propelled&#160;VMware&#160;software to a market-leading spot. As 2007 begins, VMware&#39;s prices are under attack, just as more CIOs look to virtualization to control server and storage sprawl and tame data center power costs.
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(Source: Oracle)  Hyperion's 2007 survey of requirements for business intelligence and enterprise performance management soltuions revealed the differences in requirements, evaluation criteria, and purchase influencers between emerging businesses and large enterprises. Learn more in this new white paper.
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VoiceCon Spring 2007 -- Highlighting customer and partner demand for interoperability in the unified communications market, Cisco Systems, Inc.
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A new Web Services for Management (WS-Management) specification edited by Alan Geller (Microsoft) has been published. This initial joint publication of the specification names Advanced Micro Devices (AMD), Dell
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The industryâs latest allies -- Microsoft and Sun -- have supported the publication of Web Services Management (WS-Management), a Web services specification that provides a common way for enterprises to access and exchange management information across
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(InfoWorld) - Going virtual is becoming a real answer for data center managers, according to a survey of large and small businesses. Fifty-one percent of North American companies are either testing virtualization technology in their data centers or have already deployed it, according to a report released Friday by Forrester Research. Use of virtualization is less in Europe (35 percent either testing or deploying it) and Asia-Pacific (21 percent), but is generally growing nonetheless. Forrester compared results of a 2006 survey to a similar one in 2005 in which 41 percent of companies in North America, 30 percent in Europe and 23 percent in Asia-Pacific were using or testing virtualization. Although the Asia-Pacific number is lower in 2006 than 2005, Forrester notes the survey sample was smaller there than in the other regions. Whether or not they are using virtualization, interest in or even just awareness of virtualization grew in all geographic regions in 2006 from 2005. Virtualization refers to dynamic management of a company's total information technology infrastructure. The most common use of virtualization is in the operation of x86 servers in data centers. Virtualization makes it possible to run multiple software applications and operating systems simultaneously on one physical server. The result is that instead or running at only 15 percent to 20 percent of capacity, when one server runs only one application, servers can run at 80 percent to 90 percent of capacity. Thus, a company could spend less money buying servers. Although virtualization is more likely embraced by large enterprises, awareness of it by SMBsÂ is growing at a faster rate, the survey showed. Awareness of virtualization by Global 2000 large enterprises grew to 92 percent in 2006 from 87 percent in 2005. But awareness by medium-to-large business jumped to 86 percent from 60 percent andÂ to 83 percent from 62 percent by SMBs. Server virtualization software company VMware remains the dominant provider. Fifty-three percent of those surveyed would consider VMware for virtualization, versus just 9 percent for Microsoft's Virtual Server product. Only one respondent mentioned the open-source Xen virtualization software as a choice, while just six mentioned Sun's Solaris operating system, whose virtualization feature is called Containers. EMC, which operates VMware as a subsidiary,Â announced plans this week to launch an initial public offering of VMware stock. Microsoft, which introduced its Virtual Server product in 2004, is expected to launch an updated version later this year. Forrester surveyed 1,267 enterprises with more than 1,000 employees, and 503 SMBs with 100 to 999 employees for its report.
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About two years ago you may remember we were in the throes of the SOAP revolution. "Web services everywhere!" was the cry and have to confess I'm one of those guilty of having gone for it, for a while. There were going to be these giant UDDI servers that would aggregate everyone's web services and the Internet would never look the same again...
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Thumbs up from Philip Howard At its Information on Demand conference in Las Vegas last week, IBM announced a raft of new capabilities and initiatives with respect to IMS (version 10, available 10/26, whose main new features are around supporting SOA), DB2 and ancillary management and development capabilities. I shall be concentrating here on DB2 (version 9.5, which will be available from the end of this month) as well as some of the additional capabilities that IBM has announced.â¦
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NetSuite, the other hosted CRM company, laid out version 2007.0 this week of its CRM, ERP, and PRM (partner relationship management) SaaS (software as a service) solution.
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(Source: Computerworld) In November 2006, Computerworld invited IT respondents to participate in a survey on the management of their organizations' online channels. The goal of the survey was to better understand the involvement of the technology and business teams in management of and responsibility for the online channel. The survey was commissioned by TeaLeaf Technology, but data was gathered and tabulated independently by Computerworld Research. The following report represents top-line results of the survey conducted among 230 IT respondents.