Bait and switch? Not us, says Best Buy
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See you in court Best Buy is to "vigorously defend" a lawsuit filed lby the state of Connecticut, accusing the US company bait and switch tactics to deceive and overcharge customers.â¦
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Best Buy CIO Bob Willet says the company hopes to use RFID technology to boost customer service, but he concedes that the retailer must first convince customers that the technology won't be used to exploit their personal information.
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Imagine buying a CD at Best Buy (BBY ) only to discover that it won&#39;t work on the CD player you bought at Circuit City (CC ). Absurd as it sounds, this sort of situation is the rule rather than the exception in the world of legally downloaded music.
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Flagrant and systematic breach' The British recording industry has taken online retailer CD WOW! to court, claiming that the company is breaking a previous court-ordered undertaking not to sell cheap CDs imported from Asia.â¦
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Console maker accused of fraud, accuses bank of misrepresentation
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AT&amp;T CallVantage Service will be available in Best Buy stores beginning this fall. According to the companies, Best Buy and AT&amp;T will promote AT&amp;T CallVantage Service through in-store
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Best Buy's most recent conference call shows why it continues to be the envy of the industry.
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Best Buy Co., the nation's largest consumer electronics retailer, lowered its 2008 profit estimate yesterday. It blamed a softening economy that's steering shoppers away from high-margin items such as flat-screen TVs.
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The retailer misses its mark and lowers guidance.
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By CHRIS WILLIAMS  MINNEAPOLIS - Discounting took a bite out of Best Buy's third quarter earnings. The nation's largest consumer electronics retailer said Tuesday that fierce competition forced it to sacrifice profit for market share, but all should be well in the fourth quarter.
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In response to customer concerns, company decides it won't charge DSL customers a "supplier surcharge" after elimination of USF fee.
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The home decor retailer may not be a golden goose in duck's clothing.
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Consumers often criticize companies for poor service, poor workmanship, or just being sleazy. But despite conventional wisdom, the customer isn't always right. Sometimes the consumer is right, sometimes the company is right, and sometimes the answer falls somewhere in between. Here are a few tales from the frontlines:
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Blog: North of the border, Best Buy's Web site is promoting the iPhone. But it's not selling them, of course, and doesn't have any plans to do so, at least yet.
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There's a point when home shoppers get past their initial awe and realize that no, the wet bar featured in the model isn't included in the base price. Neither is the home theater with stadium seating, nor the high-tech kitchen appliances.
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Toshiba increasingly isolated Wal-Mart has apparently decided to follow Best Buy and Netflix and only offer its customers Blu-ray Disc products in future.â¦
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Connecticut's attorney general announced a lawsuit Thursday against Best Buy Co. Inc., accusing the nation's largest consumer electronics retailer of deceiving customers with in-store computer kiosks and overcharging them.