US Air wrestles with reservation system snafu
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US Airways Group on Monday said it sent 20 extra workers to its Charlotte, North Carolina, hub after a glitch in its self-service reservation system on Sunday forced thousands to wait in lines for up to three hours.
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An antiquated flight-plan computer system overdue for replacement was largely to blame for lengthy air-travel delays on the East Coast last week, critics say.
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US holiday travelers hoping to get back in the air after a weekend of flight cancellations due to computer malfunctions and staff shortages still faced difficulties getting to their destinations on Monday.
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SAN FRANCISCO (CBS.MW) -- US Airways Group said Monday that it is rebounding from a holiday weekend snafu that resulted in hundreds of cancelled flights and passengers searching for their luggage.
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Air passengers unable to board because of overbooking or flight cancellation can now claim more compensation.
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The odyssey of Jordan Bell and Dominic Turner last week was typical of the travails afflicting thousands of air travelers in this turbulent summer travel season: a two-hour tarmac delay, a missed connection to get home to Washington, an unexpected overnight stay in Chicago, a flight scrubbed by...
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U.S. airlines yesterday rejected a government investigator's recommendations aimed at reducing flight delays and the time passengers spend stranded on tarmacs.
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US Airways' efforts to extract $800 million in cost cuts from its unions and avoid a return to bankruptcy suffered a major setback when a divided pilots union refused to submit a contract proposal to its membership for a vote.
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All Nippon Airways hasn't yet figured out the exact cause of a systems failure that prevented passengers from checking in on Sunday, causing the delay or cancellation of hundreds of flights.
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Struggling United Airlines is adding a $10 fee to tickets purchased at airport counters and a $5 fee for tickets purchased at reservations offices.
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Airlines would have to triple compensation for passengers involuntarily bumped from flights under one proposal being considered by U.S. transportation officials.
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If you&#39;re flying this weekend, you might want to have a change of clothes and a toothbrush with you in a carry-on bag. After last weekend&#39;s fiasco with US Airways
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Already hit by multiple bankruptcies, consumer displeasure and out-of-control fuel prices, the US airline industry next year faces the prospect of its worst labor unrest in more than a decade.
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Domestic airlines are not happy that New York State law will require them to provide certain services to passengers who sit for three hours or more on airplanes stuck on the tarmac.
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ATA Airlines, the nation&#39;s 10th-largest, filed for bankruptcy protection yesterday, becoming the latest US carrier tripped up by rising fuel costs and fare wars.
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I was traveling on Southwest Airlines a couple of days ago.  It  was kind of weird.  Seemingly, they have implemented a new corporate  policy.
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United Airlines, a unit of UAL Corp., on Wednesday said a systemwide computer failure prevented flights from being dispatched between 8 a.m. and 10 a.m. Central time (9 a.m. to 11 a.m. EDT).