Best Buy, Circuit City Reps Push Unnecessary Recovery Discs
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Some sales reps at brick-and-mortar retailers convince PC purchasers to buy unnecessary store-made backups.
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Tussle over next-generation DVD format could alienate consumers.
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A battle over next-generation disc standards could create a rift in console game storage. Which side are you on? There are few who contest the fact that the acceptance of CD-ROM and then DVD-ROM standards
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Of all the comments on the hard drive, and there have been hundreds, this one explains it best. I'm sorry to hear about your experience at the Apple Store. I was a "genius" for a year and can assure you that the policy regarding HDs was frustrating to us as well. In warranty it wasn't so hard to justify, but out of warranty customers often had a problem with it. My recommendation to them (and to you) is the same. AASPs often do not have the same contractual obligations with HD manufacturers that Apple does, so they may very well let you keep it. If you still wanted to have it done through an Apple store, take a magnet to it before you hand it over. The techs have better things to do than trawl through your personal data (there are exceptions, of course), but if it sets your mind at ease- go for it. Honestly, I would do this in your position because I have read of people getting reman drives with other people's data still on them. But that would have nothing to do with Apple and everything to do with the companies contracted to remanufacture the HDs.Not much more to say after that. I will probably write a summary tomorrow.
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Sony discontinues CDs that limit copying. Also: SBC unveils plan for three-in-one machine & hellip;. Entertainment companies invest in DVD formats & hellip;. and more.
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I saw an ad in yesterday's NY Times that offered the complete New Yorker magazine archive, including all the cartoons and ads, going back to 1920-something for a bit more than the hard disk would cost. The ad was from J&R, the company that makes the product is Pexagon. $149. Sounds like there might be DRM. I asked for something like this from the music business. A hundred gigs of popular music for $500, all pre-installed on the disk without DRM.  Someone at the New Yorker had this idea too? It's a good one. Bulk content for collector types. Another source of revenue. I want to run my own personal radio station, so having every song of a certain genre or from a certain period makes the diff.
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Company's drive is not just for OEMs anymore.
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Phantom sales lost to piracy? Get over it. It's time for the music labels to pull those master recordings out of storage and make some money. Commentary by Eliot Van Buskirk.
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Swapping out optical media drives does the trick, hardware hackers report. In Gadget Lab.
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By Zinie Chen Sampson Associated Press  RICHMOND, Va. -- Electronics retailer Circuit City Stores Inc.
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By Zinie Chen Sampson Associated Press  RICHMOND, Va. -- Circuit City Stores Inc.
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Our countdown to next week's CES centers now on whether the CE industry will at last reach a solution to the DRM conundrum. The new trend toward DRM-free music doesn't appear to be shaking the Blu-ray and HD DVD folks, who continue to cling to proprietary disk formats. Will consumers seek a video alternative, and might it come from China?
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Hardware manufacturers are in fix when it comes to settling down for a standard for DVDs. Toshiba, NEC and Sanyo are favoring a next-generation DVD standard called HD (high-definition) DVD while Sony and other
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When I got back from Europe my black MacBook wouldn't boot, it just sat there with a disk icon and a flashing question mark. So I made an appointment at the Apple store in Emeryville to have it looked at. When I got there, there was no wait, they were calling my name. The repair guy opened the Mac, took out the disk, went into the back room, and came back saying the disk was bad, I'd need a new one. How much? $160. How large? 80GB. I've been buying disks lately, I bought a 500GB disk for $150 a few weeks ago, and just bought a 1TB disk for $280. So I knew that $160 for 80GB, even in a portable form factor, was probably a ripoff, but I figured here I am now, I can get the computer working, so I said OK and shrugged it off. The new disk went in, I signed a form, and was about to leave and asked for the old disk and the clerk said it was his not mine. They were going to send it back to the manufacturer. I figured it would be refurbished and sold cheap to someone in a third world country. Little did I suspect.  He got his supervisor. She insisted that the drive belonged to Apple, even though I had paid an inflated price to buy a new one. She showed me the language on the reverse side of the form I signed. It was even worse than she had said. There was no guarantee that the drive they had just put in my Mac was new! It might have been someone else's defective drive. I said it was outrageous. I grabbed a copy of the agreement and left.  I scanned the agreement, highlighting section 4, the part the store manager cited. Now there are a lot of speeches I could give. Here are a few. 1. I buy Macs knowing they're more expensive, but I expect to be treated better. I drive a BMW for the same reason. Luckily there's Mercedes, Audi, Lexus, et al to keep BMW customer service in top form (which it has been so far, I'm on my fourth BMW). I always say this -- Apple service is outstanding when you buy something, but it falls down, often, when you need it fixed. Not always, but often. 2. There are consumer protection laws that require auto repair shops to offer you the old parts. Why doesn't that apply to computer repairs? Or maybe it does. 3. Apple prices are ripoffs, but this is an unusually heinous ripoff. To charge such inflated prices for used parts, they should have some shame. 4. They don't seem to have any fallback when there's a dissatisfied customer. As an Apple shareholder, I think it would work better if store personnel felt they were guardians of the company's reputation. Consider for a moment that you are ripping off the customer. What tools can you offer the sales person to make good with the customer? Could you let the customers who object take their drives home? Could you offer a discount coupon on the next purchase, or free premium support for a year? That they let me walk out of the store, a person who spends thousands of dollars with Apple, feeling like I had been abused, says they haven't got all the glitches out of their retail process.  5. Falling back on the fine print is really lame. I think they should tell you up front, before they do the work, that you're not getting the old drive back. What if the data on the drive can be recovered? What if there are credit card numbers and other personal information on the drive? Source code? Trade secrets? Does Apple really want to treat their customers privacy so shabbily? For what? Don't they already make enough money off the $160 price for the new disk? It's amazing that a company can make it this far, having such special customers, and rarely if ever acknowledging it.
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At Fry's this afternoon, where I bought two 500GB Firewire drives. Which it turns out I needed because after I got home all three external drives attached to my desktop were reported as damaged beyond repair by the new Mac OS. Coincidence? Lucky that I had exactly the hardware I needed to dig out of the mess? Who knows!
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If you took your laptop in for repairs to a well-known big-box store only to discover the store's tech contractor had lost the machine, lied to you about it, manufactured fake documentation and finally offered you a "We're sorry" gift card -- you'd be steamed.
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'NO copy protection - respect the music' stamped on !K7 discs