SAP Unveils Web Software, New Business Model
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SAP on Wednesday introduced a long-delayed line of Web-based business management software for mid-sized companies.
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SAP, the world's leading maker of business software, unveiled a program to woo customers of its rival PeopleSoft wary about future technical and maintenance support for PeopleSoft products now that the company has been taken over by Oracle.
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Oracle has starting shipping a suite of tools for linking Web 2.0 apps with data sources and business processes.
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(InfoWorld) - Business software vendor SAP has added an offering to its growing suite of quickly deployable applications aimed at helping businesses manage specific tasks across diverse industries. SAP xApp Sales and Operations Planning (SAP xSOP), to be available in March, will enable finance, sales, purchasing, and production departments to collect, analyze, and track all sales and operations-planning data in a central location, thus cutting the time office staff spends compiling and preparing information for directors to make decisions, SAP said Wednesday. The application, the newest member in the SAP xApp family of composite applications, will help companies deal with a common challenge in their sales operations: obtaining a consolidated view of all the sales planning-related data that flows through spreadsheets and applications used by numerous departments, according to Andrew White, research vice president at Gartner. SAP's composite applications, which run on the company's NetWeaver integration middleware, tap reusable functions, or "services," from existing IT systems, automating processes that improve collaboration among business units and business partners, according to SAP With SAP xSOP, each user sees the same sales and operations planning data at the level of detail they need via role-based dashboards, according to SAP. For instance, a detergent maker's sales and marketing directors can use their dashboards to determine the regional campaigns and in-store promotions needed to achieve a monthly million-unit projection. Production managers can use the same projection to determine how much detergent will be powdered, how much will be liquid, and how many tablets to plan for. Integrated key performance indicators will be available in general categories such as demand, supply, inventory, capacity and budget. The indicators can be easily added and altered.
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(InfoWorld) - SAP continued to ramp up its on-demand CRM offering this week, announcing that it will now include service-level capabilities, the third key component of CRM solutions. In February SAP kicked off its software as a service business with a sales force automation solution. In May the company added marketing, and in its third update within the year it is now announcing SAP Service. Liz Herbert, a senior analyst at Forrester Research, said that the SAP CRM solution is now displaying the kind of depth SAP is known for. "SAP added a component for managing products that many on-demand CRM vendors don't have. You can use it as the product master or bring in the product master which is typically found in the ERP system," said Herbert. The new service component includes Service Ticket Management, Rule-based Service Ticket Distribution, and Service Level Monitoring. Also included is a rules-base service-level determination calculator that automates the routing of service tickets based on a customer's service level agreement, said Angela Bandlow, vice president at CRM Solutions Marketing. "It's a tiered service that tracks SLAs based on the customer and the required response time," said Bandlow. One of the key differentiators for the SAP offering, according to both Bandlow and Forrester's Herbert, is its ability to integrate easily with MySAP ERP systems on the back end. Using product information found in the ERP system, a sales person can pull up manufacturing availability and pricing information and deliver a quote in real time online. Bandlow said while this completes the three major components of SAP CRM OnDemand, quarterly updates can be expected with the next update due in December. To date, the solution, like almost all on-demand solutions, is not industry-specific. But Bandlow said the company is looking at that and will respond to customer demand.
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SAP acquired Norwegian software company iLytix Systems earlier this month in a move aimed at introducing a new business intelligence (BI) tool to its small business product suite, Business One. The tool, XL Reporter, enables Business One users to export data to Microsoft's Excel program without having to reformat each report. It also allows them to create new financial and business reports or modify existing ones, schedule reports for automatic delivery, and create "what if" scenarios quickly with new point-and-click and drag-and-drop features.
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InfoWorld - SAP has christened its&#160;suite of hosted ERP software&#160;for the midmarket SAP Business ByDesign and said it will be available initially in the U.S. and Germany, with the U.K., France and China to follow soon after.
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Mobie move With Oracle and SAP going at each other last week, Sybase has updated its Unwired Enterprise strategy to help put more SAP business applications into the field.â¦
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SAP AG  on Wednesday unveiled  a long-delayed line of Web-based software called Business  ByDesign that costs $149 per user, per month, and is at the  heart of a strategy to accelerate the company's sales growth.
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Delivering on a promise made earlier this year, SAP has unveiled the first set of products to help businesses meet their compliance requirements, in addition to announcing a marketing agreement with Cisco Systems.
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InfoWorld - SAP and Business Objects have announced the first joint products from their merger, although the planned tight integration of the companies' software will take longer to achieve.
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SAP says its mySAP ERP 2005 will be its core platform through 2010. New features will be rolled out in small chunks that are easier to install.
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TechWeb - SAP AG unveils a search application capable of delivering results pulled from across corporate business systems to either a browser-based or desktop user interface.
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SAP is rolling out a new set of Java and business intelligence enhancements to its NetWeaver middleware and integration stack.
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SAP and Business Objects have announced the first joint products from their merger, although the planned tight integration of the companies&#39; software will take longer to achieve.SAP agreed to pay $6.8 billion for the business intelligence vendor in October. It has now secured more than 87 percent of Business Objects&#39; shares, more than enough to control the company, CEO Henning Kagermann said at a press conference on Wednesday.Business Objects is now a division of SAP led by its former CEO, John Schwarz. The plan is to integrate its analytics technology more tightly with SAP&#39;s business applications, but also to keep selling standalone products that work with other vendors&#39; software.&quot;While we&#39;ll clearly align ourselves to SAP, we are equally committed to non-SAP customers, platforms and environments,&quot; Schwarz said. &quot;Our intention is to have a business intelligence solution on top of Oracle that&#39;s better than Oracle&#39;s own business intelligence solution.&quot;The companies announced nine software packages that will go on sale this month and combine products from Business Objects and SAP. They include Financial Performance Management, Governance, Risk and Compliance, and Visualization and Reporting.The financial package, for example, includes strategy management and planning tools from SAP and financial consolidation and profit management tools from Business Objects, said Doug Merrit, the head of SAP&#39;s Business User division.Those products were already sold separately, and the packages don&#39;t involve any significant integration work. They are intended to give the companies&#39; sales teams something to go out and sell -- although customers should also see a pricing benefit compared with buying the products separately, Schwarz said.The long-term goal is to integrate the companies&#39; software more tightly to form what Kagermann called a &quot;closed loop.&quot; The idea is that SAP users, acting on information from Business Objects&#39; analytics tools, will be able to more quickly adjust underlying business processes running in SAP Netweaver, Kagermann said.SAP will also offer Business Objects&#39; tools as part of its new suite of on-demand business applications for medium-sized enterprises, called Business ByDesign. The team developing Business ByDesign &quot;will be able to pick the best from the Business Objects portfolio and merge it into Business ByDesign,&quot; Kagermann said.Business Objects already offered its products on demand and had 70,000 subscribers at the time of the acquisition, Schwarz said. The job of merging the BI tools into Business ByDesign has not yet started, however, he said.Business ByDesign is still very new. SAP aimed to have about 100 customers live on the system by the end of 2007, a modest target, and its goal for 2008 is &quot;to prove that we can build a profitable volume business,&quot; Kagermann said.SAP&#39;s news coincided with the announcement from its biggest rival,&#160;Oracle, that it reached a deal to buy middleware vendor BEA Systems for $8.5 billion.BEA is in a different business from Business Objects, but Oracle&#39;s move to expand itself further through another big acquisition only helps to validate SAP&#39;s decision to acquire Business Objects. It was the biggest deal in SAP&#39;s history and broke the vendor&#39;s tradition of not acquiring large companies.SAP bought Business Objects for its technology, not its customers, Kagermann said Wednesday, although he sounded pleased about the new customers that SAP will gain.&quot;After you eliminate the joint customers, we&#39;ll have by far the largest installed customer base in the world. There will be probably more than 60,000 customers using one of our products,&quot; he said.Asked about the BEA deal, Kagermann seemed reluctant to be drawn away from discussing SAP&#39;s own merger, but he did take a quick jab at his rival.&quot;So far we are competing very successfully in the market,&quot; he said. &quot;I was a bit surprised [by the BEA acquisition] because Oracle has said they are the leading technology company, and now they are acquiring technology, which is interesting to me.&quot;SAP Deputy CEO Leo Apotheker was more outspoken. &quot;He has to pay more and more for less and less,&quot; he said after the press conference, referring to Oracle CEO Larry Ellison. BEA is &quot;not really that big,&quot; he said.Kagermann reiterated that SAP&#39;s strategy is to grow its core businesses -- applications and middleware -- organically, but it won&#39;t rule out another big acquisition to strengthen the company in a new market.
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Business Objects, an SAP company, unveiled today the next iteration of its business intelligence platform, XI 3.0.Bigger and in some ways better than previous versions, it includes so many features that it may be a bit daunting to some users.Leveraging Business Objects' acquisition of InXight Software in May 2007, XI 3.0 ties together structured information with unstructured information."Now you can read through e-mails, Web pages, and documents to understand text and extract sentiment from text," said Franz Aman, vice president for business intelligence platform, product marketing at Business Objects.Josh Greenbaum, principal at Enterprise Applications Consulting, called the ability to include unstructured data a significant improvement in the platform. "It is an acknowledgement that data comes from all kinds of applications and all kinds of formats," he said.The technology parses and organizes unstructured data so that users can apply more traditional, i.e. more statistically-oriented, methods to the data.Greenbaum said that although it is a "somewhat artificial" structure, it does lend itself to data analysis, and he called that an enormous improvement for businesses that have grown so much more complex over the years. "ERP used to be about one activity, closing the books every quarter," he saidTraceability is another key feature in XI 3.0. The technology can trace back the so-called lineage of data in order to give users better insight into how the data was created, what transformation it might have gone through, and whether or not is was merged with another data set.While knowing the lineage of data is a must-have for regulatory and compliance, it is also essential to good business, said Greenbaum, noting that it is a vast improvement over the old days when executives sat around arguing over the data in a single cell in a spreadsheet.The lineage capability is only available to those who buy the optional Business Objects Data Services that combine Data Integrator and Data Quality components.Another significant improvement in the platform is a technology dubbed Polestar that gives non-technical users the ability to do complex searches and to make natural language queries. "You don't have to be a special user with SQL knowledge to find information," said Aman.??However, Greenbaum said that while XI does a good job in elevating the accessibility and comprehensiveness of BI it is also a "bit of a Swiss Army knife." "What haven't they put into this product?" he wondered.Nevertheless, it should also replace all the departmental one-off solutions that are typically floating around a company, according to Greenbaum.While XI 3.0 was in development long before Business Objects was acquired by SAP in January 2007, there are some unique linkages between XI 3.0 and SAP applications, said Aman. For example, XI is more tightly intertwined with the SAP Business Warehouse and offers faster performance when users tap into data that comes from R3 or the Warehouse than if the data was from a non-SAP source.Also, XI can tap into SAP's use of metadata so that if a user in North America searches for Total Revenue, and a user in France is looking for the same information, despite the fact that the French use a phrase other than Total Revenue, both will get back the same information because of the metadata layer.Business Objects 3.0 will be available later in the first quarter. Later in the year, it will also be available as a SaaS offering.
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(InfoWorld) - Salesforce.com on Tuesday unveiled a new version of its hosted customer relationship management service, which it said will add a new portal and workflow management capabilities and ease the process of writing and testing new custom applications. The new version of the service comes just days after Microsoft introduced its much anticipatedÂ entryÂ into the hosted CRM business. The 23rd version of the Salesforce.com service lets users access the company's proprietary Apex Code programming language to customize their CRM applications or write new ones to run on Salesforce.com servers, the company said. "Customers can write code that runs on our servers -- it's programming without software," said Marc Benioff, CEO of Salesforce.com, in a statement. The company said that Apex Code is similar to the widely used Java language and that applications written using it can be accessed via Web standards such as XML or SOAP. The new version also adds what Salesforce.com calls Intelligent Workflow, which will allow users to add rules to business processes. A new on-demand Customer Portal can deliver Web 2.0 collaborative content to customers, the company said. The Intelligent Workflow capability will come in handy at Salesforce.com customerÂ Enviance, an on-demand environmental regulation compliance software provider based in Carlsbad, Calif., said Michele Hincks, vice president of marketing at the company. Enviance has been running Salesforce.com since 2004 for sales, marketing and customer service, but the workflow management capabilities have thus far been very rudimentary, she said. The workflow tool will allow the company to use custom fields help process new customers and perform other tasks, Hincks said. She also said she expects that marketing personnel at Enviance will be able to use Apex Code to custom-build applications, so they will no longer have to wait for IT programmers to get to such projects. "It seems it will be more usable," she said. "I can cut and paste code myself." Mike Epner, vice president of worldwide services and support at Borland Software, said that his firm will create several new applications to run on the Salesforce.com platform. In addition, Borland plans to use the new version's portal to deliver technical support content to Borland customers. "The new release continues the evolution from software as a service to platform as a service," said Denis Pombriant, analyst at Beagle Research Group LLC. "Platform as a service enables CIOs to concentrate less on keeping their infrastructures running while spending more time on deriving business benefits for their companies." The new version of Salesforce.com, called Summer '07, will be available in August.