Not happy with PC World's customer service?
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Go next door and buy its stock from Currys instead DSG employees are like one big happy family. In fact, when one of its retail operations lives next door to another - as is the case for PC World and Currys in sunny Crawley - it appears that it is not adverse to sharing stock to get a sale.â¦
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Just days after product's official release, customers who purchased copies of Microsoft Money 2005 are alleging that they were short changed. Microsoft support newsgroups are rife with displays of cognitive dissonance and customer dissatisfaction over what are alleged to be serious quality control issues - primarily concerning online bill paying features.
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A customer filed a $54 million lawsuit against Best Buy for losing an $1100 laptop she took in for service. The reason, exposure to identity theft.  It's about time vendors were forced to recognize the value of customers' data. I recall how the chief genius at the Apple store in Emeryville complained that they would have to eat the cost of the drive in a deal they made with the manufacturer. Someday they'll have a clue that the data on most drives is worth far more than the hardware, and that their potential liability, if the data ends up in the hands of an identity thief, is also much greater.
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(InfoWorld) - More than a month after Symantec Corp. knocked out 50,000 Chinese PCs with a bad software update, the company is ready to offer compensation. But Chinese users eligible for the offer have to act fast; it's only good for a couple of weeks. Symantec's problems in China began on May 18, whenÂ it released a bad software update that caused its Norton antivirus software to wrongly identify two system files in the Simplified Chinese version of Windows XP as malware and quarantine them. That mistake, which Symantec blamed on "an automated process," left tens of thousands of PCs crippled and Internet bulletin boards full of angry posts. Chinese users who lost data because of Symantec's faulty update demanded compensation, and at least two lawsuits were filed against the company. But Symantec was slow to respond, saying earlier this month it was considering requests for compensation. After five weeks, Symantec is ready to make amends. The company is offering affected Chinese consumers a 12-month Norton license extension and a copy of Norton Save & Restore 2.0. Corporate customers are being offered Symantec Ghost Solution Suite licenses, depending on the number of PCs affected. Symantec is not offering to extend Norton licenses for corporate customers affected by the bad update. Symantec described its offer as "a gesture of our goodwill." Chinese users will have to move fast if they want to take Symantec up on the deal. The company is only accepting applications for compensation during a brief window of time: from June 27 to July 15. The company didn't say why the period is so short, but said it was a sufficient span of time. "We are offering more than two weeks for the registration period which we believe is a reasonable period of time for customers to register," said Catriona Turner, a Symantec spokeswoman in Australia, in an e-mail response to questions. "If there are legitimate reasons why a particular customer is unable to register by July 15, we will give consideration to extending the date for that customer." Turner said the terms and conditions of the compensation offer did not require users to forego the right to legal action over damage caused to their systems by Symantec's update. "We hope that our customers will recognize that we are offering this goodwill gesture in recognition of any inconvenience caused by this incident," she said. Users who want to take Symantec up on its offer must apply at a special Web site , which will validate their copies of Norton Antivirus to make sure they are licensed copies and eligible for the offer. "Customers will be asked to complete a series of questions during the validation process to help us ascertain that the customer was genuinely impacted," Turner said. Â
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Blog: The company "inadvertently" removes extended warranty choices for Linux PCs, but they'll be back Tuesday.
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One's a PC brain, the other's a Mac-head--two PC World editors strongly disagree about owning this week's must-have gadget.
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If a shopkeeper tried to charge $1,000 for a broken computer, you'd probably be outraged. You might even complain to the government.
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By DUNKERLEY, Adam  Help! I'm confused!   And no wonder! Computer specs can all seem too much when all we really want to do is get on with playing games, running our businesses or chatting online.
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MacWorld Preview Neglected computer biz is owed a relaunch
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When I suggested in a recent column that a problematic 5 percent of employees account for 75 percent of the IT support burden, I expected a wave of âright on!â letters from IT support staffers. After the column was published, the letters did come â most of them disagreeing with my premise, with one reader suggesting that the real whiner was yours truly. I still think itâs outside the realm of overextended IT departments to provide training on basic computing skills (which I defined as âmanaging and finding files, and basic working knowledge of suites such as MS Officeâ). But my thinking was adjusted a bit by the thoughtful feedback.
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How-tos, reviews of the hottest products, interviews, and more are featured in the newest addition to PCWorld.com.
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Software vendor mulls how to compensate Chinese comupter users effected by a buggy antivirus update last week.
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Finance director notices a computer in his area that isn't being used, and he wants this pilot fish to get rid of it. What could be wrong with that plan?
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Publish and be damned So you are a small business and you buy your PCs from CDW? Need customer support? Why don't you get support from customers instead?â¦
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Some customers are concerned that domain registrar and hosting firm can't handle early move to Daylight Saving Time.
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Nothing elicits fear and loathing across the land like the announcement of a major Windows upgrade. Grown men and women quake at the thought of hours of troubleshooting. Corporate IT departments don full battle gear and issue stern warnings against upgrading before they've tested for incompatibilities. Small children weep when their favorite computer games suddenly won't run.
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Letters I ordered ProLiant servers, but all I got was this lousy fan