Microsoft Dismisses Xbox 360 Hardware Complaints
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Microsoft refuses to comment on alleged addition of heatsinks to repaired Xbox 360 units in Europe and other hardware flaws.
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Microsoft had a second lawsuit filed against it this week by customers complaining about the Xbox 360 console scratching and ruining video game discs.
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Microsoft Corp. this week acknowledged another overheating problem with its video game hardware, this one affecting the Xbox 360 Wireless Racing Wheel driving game controller.
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Microsoft Corp.  sold  294,000 Xbox 360 video game consoles in January, a company  executive said on Tuesday, citing preliminary research data.
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Despite rumors to the contrary, Microsoft did not unveil an Xbox console with HD DVD capabilities built-in at CES, and has no plans to do so in the future, according to an executive in Microsoft's entertainment business.
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Microsoft Corp. on Thursday extended the warranty on its Xbox 360 to three years after too many of the video game consoles have succumbed to "general hardware failure."
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SEATTLE -- Microsoft Corp. will send out replacement parts for its Xbox 360 Wireless Racing Wheel after 50 reports that the video game controllers overheated and released smoke when plugged in, the software maker said yesterday.
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Microsoft Corp  does not  expect sales of its Xbox 360 game console to suffer if Toshiba  Corp (6502.T) discontinues HD DVD technology, Microsoft said in  a statement on Monday.
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(InfoWorld) - Microsoft said Wednesday it will replace discs of its Halo 3 Xbox 360 game that were already scratched when users purchased them. On its Xbox 360 Web site, Microsoft said an Xbox Disc Replacement Program will replace Halo 3 Limited Edition Game Discs and Essentials Discs at no charge through Feb. 1, 2008, but only for Xbox 360 console owners in countries where Xbox is sold at authorized retail locations. Microsoft released the highly anticipated Halo 3 Xbox 360 game on Tuesday at midnight, but some users found that their game discs were already scratched upon purchase. Some attributed the scratches to the company's packaging of the discs, which did not keep them in place. Users did not report any performance issues with the scratched discs. To get a new disc to replace one that was scratched, people who purchased Halo 3 and meet the program requirements can fill out and print a program form and send it to Microsoft. They should receive a replacement disc in about two weeks, according to the Web site. Halo 3 is the latest installment in the critically praised and enormously popular first-person shooter series developed by Bungie Studios. Microsoft said it had more than 1 million preorders of Halo 3 before its release this week, and fans lined up Monday outside of a New York Best Buy retail outlet for the game's launch hours before the game went on sale.
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Microsoft has no plans to add HD DVD capabilities to its Xbox console, despite rumors to contrary.
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In another setback for Microsoft Corp.'s unprofitable entertainment and devices division, the company says it is planning to spend at least $1 billion to repair serious problems with its Xbox 360 video game console.
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Hot money hole Microsoft is taking a $1bn hit to fix Xbox 360s, conceding residual hardware faults in its games console are causing users frustration and an "unacceptable number of repairs."â¦
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(InfoWorld) - Microsoft expects to take an earnings charge of more than $1 billion for the quarter that ended in June related to expenses it will incur fixing faulty Xbox 360 machines. On Thursday, Microsoft said it will expand its warranty coverage to Xbox 360 customers who have a certain type of hardware failure. The new program is a result of an "unacceptable number of repairs to Xbox 360 consoles," Microsoft said. Customers who have a general hardware failure that is indicated by three flashing red lights on their consoles will now be covered by a three-year warranty starting on the date of purchase. Microsoft will repair or replace the console, including cost of shipping, within that time frame. The company will also reimburse customers who have already paid for the repairs. After investigating this high number of hardware failures, Microsoft identified factors that cause the problems and has made changes to prevent them, the company said. Microsoft expects to take a $1.05 billion to $1.15 billion pretax charge for its quarter ending June 30 because of expenses related to fixing the consoles.
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Microsoft's decision to push back a 64-bit Windows will not hurt chip sales, company says.
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Microsoft Corp does not expect sales of its Xbox 360 game console to suffer if Toshiba Corp discontinues HD DVD technology, Microsoft said in a statement on Monday.
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Microsoft will send out replacement parts for its Xbox 360 Wireless Racing Wheel after 50 reports that the video game controllers overheated and released smoke when plugged in.
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Microsoft Corp.  said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.