OneCare upgrade brings headaches
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Previously satisfied users say the newest release of the software is causing a variety of problems, including an issue where the software won't load at startup. Microsoft says it is looking into at least one issue, but said overall the number of problems
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The insurance-focused software firm struggles for growth.
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A coding error during routine upgrade maintenance at online payment Web site PayPal.com has created havoc for users, who have had only intermittent access to their accounts since Friday.
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Blog: Popular add-ons could have their update process hijacked by man-in-the-middle attacks.
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Frustrated by sub-par, outsourced customer service and technical support? Would you be willing to pay a premium for onshore service?
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Applying the&#160;SP1 update to Vista&#160;does nothing to improve its application compatibility, with almost 20 percent of software still unable to run, a study has found.Recently founded application testing company AppDNA ran a &#39;before&#39; and &#39;after&#39; on Vista using SP1 (service pack 1) using its AppTitude system, finding that it made no difference whatsoever to its ability to run a test suite of corporate 500 applications, 18 percent of which failed to work without help.As bad as this sounds, the company rated this as good news because service packs normally introduce as many problems as they solve. That SP1 left compatibility performance unchanged was in stark contrast to the experience with SP2 for Windows XP, which&#160;unexpectedly broke many applications&#160;that had worked before.&quot;Organizations have been waiting to see SP1. But people have been wary after SP2 [for XP],&quot; said AppDNA&#39;s CTO, Paul Schnell. &quot;The updates have been incremental and had no impact on compatibility.&quot;The AppTitude testing software used an algorithmic technique to look at applications for behavior known to break Vista. The company also ran usability tests by loading software and digging around to see whether there were issues, Schnell said.Customers running the tests on their own applications using AppTitude would receive an indication of the severity of compatibility issues using a red, amber and green light system, giving them the information needed to plan migration. The software also provided a report on possible fixes.According to its official history, AppDNA is in its first month of independent operation, having been spun out of application migration specialist Camwood, which remains a channel partner. The company won&#39;t be keen to annoy Microsoft too much - its early business has it working closely with the latter on migration projects.Equally, Microsoft has long given up worrying about the Vista&#39;s difficult image. The news that it might still have issues with one in five applications won&#39;t come as a surprise.Redmond has announced its own application migration tools for Vista and prepared for the long haul. The company has pursued a policy of open access to the SP1 refresh, making as few claims as possible regarding the specific issue of compatibility.Techworld is an InfoWorld affiliate.
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In sharp contrast to last month&#39;s barrage of critical patches, Microsoft has offered up just one &quot;important&quot; fix for users to implement in its scheduled round of security updates for November.
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(InfoWorld) - Nearly a year after Microsoft introduced Windows Live OneCare, the company's first foray into the security market is still getting low marks from analysts and users. A recent report comparing the antivirus products of various vendors ranked Microsoft's product at the bottom in terms of detecting potential security threats. At the same time, users are complaining that OneCare, which includes firewall, antivirus, backup, and antispyware software, quarantines the entire mail store of their Outlook and Outlook Express programs, making it impossible for them to retrieve e-mail. AV-Comparatives, a project in Austria overseen by security researcher Andreas Clementi, published the antivirus comparison report, which also looked at products from Symantec, McAfee, Kaspersky Lab, BitDefender, Fortinet, F-Secure, and several other antivirus products from smaller vendors. In detecting Windows viruses, worms, macros, scripts, and other OS threats, Microsoft ranked last out of the 15 vendors tested, detecting them 91 percent of the time. G Data Software AG's Anti-Virus Kit (AVK) ranked first with 99.6 percent detection, while products from three vendors -- Kaspersky Anti-Virus, MicroWorld Technologies eScan, and F-Secure Anti-Virus -- tied for second with 99 percent detection. TrustPort Antivirus Workstation from AED came in third with 98.9 percent detection. In preventing intrusion through backdoors, Trojans and in other malware detection, Windows OneCare also ranked last out of 13 vendors, with 79.6 percent detection. TrustPort came in first at 99.5 percent detection; AVK came in second with 99.4 percent detection; and AVIRA GmbH's AntiVir Personal Edition Premium came in third with 98.9 percent detection. If ranking low in its rates of malware and virus detection isn't enough to irk users, a recent update to the product has been quarantining the Outlook.PST file, which stores mail in Outlook and Outlook Express, users reported recently on a Microsoft Windows user form. "This is the most unacceptable act Microsoft has ever committed," groused one user on the forum. "I run a small business, and I am screwed. I have no way to respond to e-mails because I made the mistake of trusting Microsoft ... and all of my e-mails and contacts are gone." Microsoft confirmed the problem Friday and said it will update the Windows Live OneCare engine to fix the problem as part of its monthly patch release cycle. The company also offered the following step-by-step fix to recover lost e-mail in the meantime: *Â Close Outlook or Outlook Express *Â Click change OneCare settings in the main OneCare user interface *Â Click on the viruses and spyware tab *Â Click on the quarantine button, and then select the pst or dbx file, and then click on restore. To ensure that the problem does not continue until the next update, Microsoft said users should also do the following: *Â Click change OneCare setting in the main user interface *Â Click viruses and spyware tab *Â Click on the exclusions button *Â Click on the add folder button *Â Navigate to the specific folder that contains the .dbx or .pst file to be excluded. *Â Click OK.
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Apps upgrades will need policies, even if you don't want them Further indications that the coming upgrades of the major business applications such as SAP and Oracle could cause unsuspecting IT managers more problems than they have planned for, first noted here, have come from SOA Software.â¦
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When Steve Sinchak's new Intel network card became "really slow" after upgrading his Windows Vista PC with a pre-release version of Service Pack 1, he tried uninstalling its software driver and replacing it with a new one.But to his dismay, the Chicago-area technology author and blogger found himself "stuck in a loop" during the InstallShield-managed process -- unable to replace his sluggish older driver with a new, peppier one."It's messed up to the point where I may have to use brute force to uninstall the driver, or wipe my hard drive and reinstall Windows Vista completely," he said.Sinchak's is an example, admittedly an extreme one, of the driver problems that forced Microsoft to take the unusual step of holding SP1's availability to users until March even while announcing its release to manufacturing (RTM) on Monday.Not even the hundreds of thousands of people who have already been testing Vista SP1, nor the many Windows developers accustomed to being able to download software on Microsoft's MSDN or TechNet Web sites immediately after RTM, will be able to get SP1 for another 6-8 weeks.And if you are one of the unlucky Vista users using a driver known to break and need reinstallation after the upgrade to SP1, Windows Update will quarantine you from getting SP1 until the driver is fixed."We want all of our customers to have the same good experience," said Microsoft senior product manager, David Zipkin, in an interview Monday. "That's why we're erring on the side of caution."Cancel or allow or shut up already?Service Pack 1 remains the milestone by which many companies and consumers judge when a Microsoft product is truly bug-free and mature enough to deploy. Any delay in SP1 could have an adverse effect on Vista uptake, which has been generally strong -- more than 100 million copies shipped -- despite a lukewarm market response.Zipkin points out that most drivers, once re-installed after the SP1 upgrade, should work properly.That was the experience of several Computerworld readers.Zipkin blames hardware vendors for failing to strictly follow Redmond's instructions on how drivers should be installed."The issue is that the drivers were not written per the spec we have on MSDN to ensure successful updates," he said, a spec that "has been around since the XP days."Zipkin declined to elaborate or comment on Sinchak's case. And neither Intel nor Macrovision, maker of the InstallShield software, immediately responded to requests for comment.But some experts think that the problem must be related to under-the-hood changes in Vista SP1, especially those concerning security and user privileges, which can directly affect how applications and drivers are installed."Microsoft looks like they are monkeying around with a lot of lower-level stuff," said Paul Morris, a project manager at QualityLogic, a Moorpark, Calif. software and driver testing firm. "In my mind, you've got to treat SP1 as an entirely new OS."Vista's overhauled security model had two major changes. First, local users who were formerly granted administrator access by default are granted standard access in Vista. Second, a new feature called User Account Control, or UAC, prompts users to verify whenever a new application or driver is about to be installed.Both moves help to prevent viruses and malware from taking hold. But UAC has been criticized by some users for its overzealousness, though UAC pop-ups decrease dramatically after the first month, according to Redmond.Moreover, moving users to standard rather than administrator accounts wreaked havoc on many applications and drivers that depended on full administrator access to install or run properly.If SP1 makes even small changes to Vista's security model, that could cause drivers to break again, according to Ian Lao, an analyst at In-Stat. Why? For one, most vendors took the easier, less rigorous option of patching and modifying their drivers to make them Vista compatible, rather than "rewriting them from the ground-up," said Lao. That makes them more fragile.Moreover, many drivers, unlike applications, can't be completely shut down during an installation process. The upgraded software -- in this case Vista -- may not be able to properly update the drivers, he said. Thus, permissions may be lost during the SP1 upgrade, or resources moved to different locations.Of drivers and ass-kickingsDrivers were a major bane to Vista in its early months last year.Despite Microsoft's claim that more than 1.6 million peripherals worked with Vista at its launch, there were numerous complaints from early adopters, gamers and other power users about non-working devices."It definitely wasn't just a vocal minority that had a problem with drivers at Vista's launch," said Robert McLaws, a blogger who also tested SP1 but didn't face any driver issues.Indeed, driver issues had been on the wane. At its Windows Hardware Engineering Conference (WinHEC) conference last May, Microsoft said that 1.9 million devices supported Vista.Microsoft has not updated that number since then. But it says that over 78,000 hardware products are now supported by Windows Update, up from 34,000 at launch.And 17,000 peripherals and devices (see list, IE 6+ required) have passed one of Microsoft's two rigorous certification programs: Certified for Windows Vista, which requires successful testing by a third party such as QualityLogic, and the more self-reported Works with Windows Vista program, which is more reliant on self-reporting."A lot of OEMs did not take the Vista launch seriously," McLaws said. "So Microsoft took their problem reports to vendors and kicked some ass."In a PowerPoint presentation distributed to media last month, Microsoft was confident enough to state "Many device and software problems behind us: Nearly all Windows Vista PCs have drivers for every single device installed, available on WU [Windows Update] or from vendor websites."But Microsoft may have relaxed too soon. Morris says none of vendors that came to QualityLogic for certification of their Vista drivers have returned seeking the same service for SP1."They may be hammering on them tooth and nail internally, but they're not asking us to touch it," he said.The result? Monday's delay.Gregg Keizer contributed to this story.
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Software vendor mulls how to compensate Chinese comupter users effected by a buggy antivirus update last week.
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Fresh concerns are raised over the Â£6.8bn upgrade after it emerged there were 110 glitches in the last four months.
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Forget about 'upgrading.' Blowing away everything on each machine and beginning from the ground up results in a faster, more stable install.
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It seems that Microsoft&#39;s new upgrade to Windows is making some people nervous. That&#39;s not surprising, as home and office computing environments are just not as friendly as they used to be due to viruses and spyware. Even the software we ...
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Early adopters of Microsoft's new OS report problems with its implementation of a long-anticipated upgrade to the 'Net's primary protocol.
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One in ten desktops will have problems with the Microsoft Service Pack 2 (SP2) update for Windows XP, claims an integration consultancy.
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Blog: Database issues are hampering some upgrades to Adobe Photoshop Lightroom 1.1.