Airlines rally, but customer service falls
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U.S. airlines are pulling out of their financial tailspin but most are not paying close enough attention to customer service, especially when it comes to providing useful information on delays and cancellations, a government watchdog reported on Wednesday.
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Airline passengers are used to worrying mostly about arriving or departing on time. Their carrier&#39;s financial condition? That&#39;s someone else&#39;s worry.
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Toppled by the rise of discount airlines, the average airfare paid by the nation&#39;s business travelers has fallen to what may be the lowest point ever.
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By Loren Steffy, Houston Chronicle  Feb. 21--FOR JetBlue, it was an Icarus moment.   Accustomed to basking in the glow of customer satisfaction, the upstart airline's reputation for service melted away amid the strandings and groundings and cancellations of one winter storm.
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Both airlines took advantage of strong travel demand and higher ticket prices, but their shares dropped as crude oil prices rose.
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Can one very bad week for JetBlue Airways wipe out years of industry-leading customer satisfaction ratings?
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Travel: Latest expansion plans a serious test of the airline market's resilience to credit crunch and rising oil price
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Three of the nation's largest airlines could be operating under bankruptcy protection in coming weeks, analysts say, the latest sign of the industry's upheaval as it lurches through a  transformation.
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Alaska Airlines , whose routes include service from Logan International Airport to Seattle and -- starting Sept. 9 -- Portland, Ore., has begun phasing in credit and debit card payment for on-board food and beverage purchases and entertainment-player rentals as an alternative to cash.
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Fares to London may be dropping for fall and winter travel, but bonus mile offers are on the rise.
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DETROIT _ As Northwest Airlines passengers continued to cope Tuesday with widespread flight cancellations, the outlook for the next few days was shaping up into four bad words:  More of the same.
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THE peak summer travel season traditionally gives the US airlines a revenue lift, but this year struggling carriers will be glad to see the back of the third quarter.
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Passengers who got caught up in the airlinesâ troubles over Christmas saw a glimpse of what may await them in the coming year. The winter storms and computer malfunctions
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A key measure of U.S. airline industry revenue slipped more than expected in October, pressured by excess capacity, weak demand and a lingering impact from hurricanes in Florida, analysts said.
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The shakeout in the global airline industry has moved forward like a slow-motion train wreck since Sept. 11, 2001, but last week the pace quickened considerably.
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United Airlines ran a summer quarter net loss of $274 million on an operating loss of $80 million. Revenues were 7 percent higher than summer of last year but jet fuel costs were up 60 percent.
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An airline success story in an otherwise grim industry tries to keep its inner quirk.