eBay shopkeepers locked out
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Who stole Christmas? eBay has nothing to say today on why many subscribers to its Manager Pro service are unable to access the service.â¦
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A small Virginia company in a patent fight with eBay Inc. asked a federal judge Tuesday to stop the online auction powerhouse from using its "Buy It Now" feature allowing shoppers to buy items at a fixed price.
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(InfoWorld) - Questions abound overÂ the posting of confidential information from eBay members on one of the vendor's discussion forums, a sinister incident that has many of the online marketplace's buyers and sellers worried. Although eBay has provided some information about the brazen dump of member data that happened Tuesday morning, it's not known who the culprit is nor how and when this person obtained the information. Even more troubling: What has this "malicious fraudster," as eBay describes the person, already done with the names, addresses, member IDs, and possibly credit card numbers of at least 1,200 eBay buyers and sellers? Moreover, is this person still exploiting whatever hole, trick, or vulnerability led him to the data? Does he have data on just the 1,200 members listed or possibly on many more? "What makes this a big deal isn't just the amount of data compromised, but rather that this involves eBay," said computer security expert Mark Rasch, managing director of technology at FTI Consulting. As the world's largest online marketplace, eBay stores financial data on millions of users, and its platform is used to transact billions of dollars in sales. "Irrespective of the scope [of the data breach], the target makes it significant," Rasch said. This much is known: On Tuesday morning, someone posted confidential information on about 1,200 eBay members in the company's Trust & Safety discussion forum. Based on the initial reports of frantic users on this long thread, it appears that the "fraudster" posted data for about one hour until eBay shut the forum down. Hours later on Tuesday, an eBay spokeswoman confirmed the incident and said the vendor knew for a fact that the information wasn't obtained by breaching eBay's security systems, suggesting instead that the culprit stole the information from others via methods, such as phishing. However, many users have expressed skepticism in the forums over eBay's prompt declaration that its systems weren't hacked into. Rasch shares this skepticism. "I'd be reluctant to declare six hours after [such an incident] that my systems weren't breached unless I definitely knew what had happened or had already caught someone," he said. There can be many ways for someone to obtain this confidential data, including hacking a system and tricking individuals into disclosing the information via phishing, he said. It could also be a case of an inside job perpetrated by a disgruntled or corrupt employee at eBay or elsewhere with access to a database containing this data. "eBay has to thoroughly and comprehensively investigate this and keep people advised of what it finds and take corrective actions," Rasch said. This doesn't mean that eBay must provide hourly updates on the progress of its investigation, he said. However, eBay must at some point publicly close the loop on the incident and explain the scope of the damage and the causes. It's unclear if eBay intends to reveal more details about the breach. Beyond the spokeswoman's comments on Tuesday, the only other eBay statement on the matter is an official blog post made a few hours after the incident. By press time, eBay hadn't responded to several requests for comment on Wednesday. Jonathan Garriss, executive director of the Professional eBay Sellers Alliance, agrees that eBay must inform users about the issue. "eBay really needs to address this publicly at some point and say where the leak came from," said Garriss, also CEO of Gotham City Online, an apparel store on eBay that also has its own site. That way, buyers and sellers will feel that the issue was addressed and remedied. It's clear that the data thief, in addition to profiting from the compromised information, also wanted very much to embarrass eBay by using the vendor's discussion forum for security issues as the vehicle for the data disclosure. "It was very brazen and very public," Rasch said. On Tuesday, the eBay spokeswoman said that the credit card numbers disclosed didn't match with the ones eBay has on file for the affected members. This brings up another question: Even if the numbers don't match the members, does eBay know if those numbers are nonetheless valid? Once data is posted on a public Web site, it must be assumed that others with malicious intentions copied it. "The bottom line is that this data is in the hands of people who shouldn't have it," Rasch said.
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Auction scam relieves victim of Â£5,500 A gang which set up a fake eBay car auction robbed the would-be buyer at gunpoint when he met to close the deal, The Daily Mirror reports.â¦
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Angry eBay sellers are threatening a week-long strike by pulling their listings to protest changes in the online auction company's fee structure.
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Going, going, gone Three Welsh council workers have lost their jobs after spending too long on eBay when they should have been working.â¦
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We were wrong, but is eBay wronger? Comment Reg Developer recently published a story about listings on eBay that point users to phishing sites. We thought we'd uncovered a new security issue on eBay, but it turns out we were wrong.â¦
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A survey of the UK's top 30 e-commerce websites shows they all fail to provide suitable access for disabled customers.
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Glastonbury organisers take action against customers selling tickets on eBay by requesting they are removed.
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PayPal, the online payment system owned by eBay Inc. (EBAY.O: Quote, Profile, Research) , on Wednesday said it has fixed most of the problems that for five days left some users unable
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Two eBay laptop sellers--one of whom ended up without either his laptop or the buyer's money for it--share their experiences.
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Angry eBay sellers are threatening a weeklong strike to protest  changes in the online auction company's fee structure and eBay said it hopes the sellers will come around.
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eBay defies cynics, but the absence of sellers is troubling.
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PayPal Outage Effects Online Retailing and eBay  eBay Inc.'s online payment system PayPal said on Tuesday that account data and personal information were not compromised by a glitch in the new system update that has resulted in some users not being able to log into their accounts and also PayPal not ...
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According to a Gartner survey, online shoppers are frustrated with the lack of security provided by online businesses, and they fear that passwords are no longer sufficient to secure their transactions.
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Questions abound over the posting of confidential information from eBay Inc. members on one of the vendor&#39;s discussion forums, a sinister incident that has many of the online marketplace&#39;s buyers and sellers worried.
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eBay battles several days' worth of PayPal glitches.