Survey Rates Shop 'N Save Customer Service Near Top
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By Evelyn Ryan, The Dominion Post, Morgantown, W.Va.  Jan. 31--Westover Shop 'n Save owner Paul Mascioli spends a lot of time at the store, so he knows personally just what his customers think.  "People come in, ask questions, and we answer them, help them when they ask for help," he said.
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Broadband provider ranks No. 1 in marketing research firm's 2007 customer satisfaction study published Wednesday.
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Average customers know the same thing that ministers of high finance understand: It&#39;s all about the price. Shoppers Thursday at the Billings Sears store were eager to find out what a proposed
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Twenty-three percent of respondents to a ChangeWave Research study said their companies will reduce or halt IT spending in the second quarter of this year, results that underscore recent&#160;concerns about a U.S. recession.ChangeWave, an investment advice firm in Rockville, Maryland, conducted a survey Feb. 11 to Feb. 15, garnering responses from 2,013 people involved with IT spending in their organizations. Most worked for U.S. companies, with 7 percent of respondents coming from Canada, as well as a small number from other nations.Only 15 percent of respondents said spending would increase in the second quarter, a nine-point drop from the company&#39;s previous survey in November. Just 10 percent reported that first-quarter spending has been greater than planned, a fall of seven points compared to the last survey. Twenty-seven percent of respondents said their companies have spent less than planned during the first quarter, a rise of three points.Meanwhile, 43 percent said their companies are giving a &quot;green light&quot; to second-quarter spending, meaning conditions are normal. But that represents a nine-point drop from the last study and the lowest level ChangeWave has seen in more than four years.The results are roughly similar across companies of all sizes, according to ChangeWave&#39;s data.&quot;This is pretty non-ambiguous stuff here,&quot; Paul Carton, director of research for ChangeWave, said of the results. &quot;But it&#39;s not the end of the world, either. ... We&#39;re having a tough quarter right now. Spending is down. That doesn&#39;t mean there aren&#39;t pockets where things are doing OK.&quot;In addition, strong consumer spending could prop up the economy even as corporations tighten their belts, he said. &quot;We find in our world of measuring change, the consumer spending is two-thirds and corporate spending is one-third.&quot;However, a ChangeWave study on consumer spending from January turned up similarly grim results.Also, respondents to the latest survey offered rather lukewarm forecasts for the rest of the year. Only 19 percent said they expected their IT budget to grow in the second half of 2008, and 20 percent predicted it will drop. However, 51 percent said they believe it will remain the same.
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As competition heats up, we may enjoy better rates and service.
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Business & money: Â· Store group challenges Tesco view on pricesÂ· Pledge to give a better deal to smaller suppliers
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Marks & Spencer's website tops a ranking of user-friendly sites, but rivals Next and Top Shop struggle.
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So my customers can tell each other why we're great, virtually for free? Where do I sign up?
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Some coupon users are clicking instead of clipping these days to get their grocery discounts.
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âIsnât it sweet to shop at a store where members of the sales staff not only know their stock inside and out, but donât hesitate to recommend a less expensive product when itâs appropriate?â Thatâs what Bob Levitus (Houston Chronicle) wonders in an article about the Apple Store and three new programs it recently introduced. âThe one I find most compelling is the new One to One personal training service. For a mere $99 a year you get unlimited access to expert trainers at the Apple Store.â Levitus considers that âquite an amazing deal.â
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Focus on the consumer's everyday needs.
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BINGHAMTON, N.Y. - Some drug store customers in Binghamton, N.Y., are doing a double-take this week when they receive a bonus coupon after making a purchase...
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Decision time is nearing for the next rate increase by the Postal Service.
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KISSIMMEE, Fla. -- Fred Marion is drilling holes into a door with an electric drill, fixing a hinge problem before customers begin ordering lunch in his restaurant. His place is sandwiched among the tourist trappings of 78 specialty shops and 18 rides in Old Town. Damon's is No. 130 on the locator map, between a pizza place and the Turbo ...
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With costs still rising, companies are testing new ways to save. The trendiest    : workers pay more
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An America Online survey tells us what we want to hear.
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How to avoid a post-holiday meltdown and keep momentum going for customers and employees.