Xbox owner sues over defective disk drives
22527
LOS ANGELES - A video game fan upset over a failed disc drive in his Xbox video game console has sued Microsoft Corp. on behalf of all Xbox owners across the United States.
604504
In a federal district court in Seattle on Friday, Microsoft filed suit against ten "John Does," one of whom goes by the screen handle "viodentia," for allegedly using stolen Microsoft source code as a means to crack Windows Media DRM.
79416
Best Buy Co., the biggest electronics retailer in the nation, was sued yesterday by Ohio&#39;s attorney general, who accused the company of deceptive sales practices such as repackaging used merchandise and selling it as new.
740078
Legal wrangling over competing hard drive technologies continues.
520224
Continuing itsÂ worldwide assault on software piracy, Microsoft has filed 20 lawsuits against resellers accused of distributing unauthorized copies of its software.
545482
Trying to recoup its losses as a result of placing anti-piracy software on its music CDs, Sony BMG sued the company responsible for the technology, it said on Thursday.
152456
Archive your Zune-friendly movie downloads Microsoft has begun seeking manufacturing partners to make an internal HD DVD drive for a redesigned Xbox 360 console, whistle-blowers from among Taiwan's optical disk drive production community have claimed. And the software giant may be looking at incorporating disc-burning technology in the console.â¦
355507
Microsoft Corp. on Thursday extended the warranty on its Xbox 360 to three years after too many of the video game consoles have succumbed to "general hardware failure."
66192
Microsoft announced Thursday it expects to spend more than a billion dollars fixing flawed Xbox 360 video game consoles, which have logged &quot;an unacceptable number of repairs.&quot;
291303
Lawyers have filed a suit that aims to be a class action, representing all those that have had problems connecting to Xbox Live in recent weeks.
54731
Microsoft is paying out more than $1bn (Â£497m) to repair chronic problems with its Xbox 360 games consoles, which break down in a fault known as the 'red ring of death'.
303212
When I got back from Europe my black MacBook wouldn't boot, it just sat there with a disk icon and a flashing question mark. So I made an appointment at the Apple store in Emeryville to have it looked at. When I got there, there was no wait, they were calling my name. The repair guy opened the Mac, took out the disk, went into the back room, and came back saying the disk was bad, I'd need a new one. How much? $160. How large? 80GB. I've been buying disks lately, I bought a 500GB disk for $150 a few weeks ago, and just bought a 1TB disk for $280. So I knew that $160 for 80GB, even in a portable form factor, was probably a ripoff, but I figured here I am now, I can get the computer working, so I said OK and shrugged it off. The new disk went in, I signed a form, and was about to leave and asked for the old disk and the clerk said it was his not mine. They were going to send it back to the manufacturer. I figured it would be refurbished and sold cheap to someone in a third world country. Little did I suspect.  He got his supervisor. She insisted that the drive belonged to Apple, even though I had paid an inflated price to buy a new one. She showed me the language on the reverse side of the form I signed. It was even worse than she had said. There was no guarantee that the drive they had just put in my Mac was new! It might have been someone else's defective drive. I said it was outrageous. I grabbed a copy of the agreement and left.  I scanned the agreement, highlighting section 4, the part the store manager cited. Now there are a lot of speeches I could give. Here are a few. 1. I buy Macs knowing they're more expensive, but I expect to be treated better. I drive a BMW for the same reason. Luckily there's Mercedes, Audi, Lexus, et al to keep BMW customer service in top form (which it has been so far, I'm on my fourth BMW). I always say this -- Apple service is outstanding when you buy something, but it falls down, often, when you need it fixed. Not always, but often. 2. There are consumer protection laws that require auto repair shops to offer you the old parts. Why doesn't that apply to computer repairs? Or maybe it does. 3. Apple prices are ripoffs, but this is an unusually heinous ripoff. To charge such inflated prices for used parts, they should have some shame. 4. They don't seem to have any fallback when there's a dissatisfied customer. As an Apple shareholder, I think it would work better if store personnel felt they were guardians of the company's reputation. Consider for a moment that you are ripping off the customer. What tools can you offer the sales person to make good with the customer? Could you let the customers who object take their drives home? Could you offer a discount coupon on the next purchase, or free premium support for a year? That they let me walk out of the store, a person who spends thousands of dollars with Apple, feeling like I had been abused, says they haven't got all the glitches out of their retail process.  5. Falling back on the fine print is really lame. I think they should tell you up front, before they do the work, that you're not getting the old drive back. What if the data on the drive can be recovered? What if there are credit card numbers and other personal information on the drive? Source code? Trade secrets? Does Apple really want to treat their customers privacy so shabbily? For what? Don't they already make enough money off the $160 price for the new disk? It's amazing that a company can make it this far, having such special customers, and rarely if ever acknowledging it.
208186
Microsoft Corp  is offering to  replace damaged discs of its just-launched &quot;Halo 3&quot; game for  the Xbox amid reports that special limited-edition packaging is  scratching them.
114678
A claimed misunderstanding over licenses led to a multimillion dollar settlement between Microsoft and a French CD-duplication firm accused of producing discs with unauthorized copies of the company's software.
415320
A class action suit in Florida claims that Xbox 360s can scratch game discs, making them unusable.
691476
Microsoft Corp.  said on Thursday said it would take a more than $1 billion charge to fix "an unacceptable number of repairs" to its Xbox 360 video game consoles and had missed shipment targets for the end of June.
645145
A video game fan upset over a failed disk drive in his Xbox video game console has sued Microsoft Corp. MSFT.O on behalf of all Xbox owners across the United States.. The suit, filed