Complaints of lost bags by airlines rise
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Complaints by US airline passengers about lost and mishandled luggage jumped 39 percent last year, fueled in large part by an increase in checked bags following last summer's ban on carry-on liquids.
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The airlines had a rough holiday weekend, coping with winter storms, computer crashes, and staff shortages, and now they&#39;re facing the fallout, including a federal investigation.
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NEW YORK - You&#39;ve arrived at your travel destination only to find that your luggage has not. Certain actions can make a big difference in how quickly your bag is recovered or in what kind of reimbursement you&#39;ll receive if it&#39;s lost.
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The stranding of hundreds of passengers aboard JetBlue Airways Corp. planes for up to 10 hours on Wednesday has revived calls to enact an airline customer rights law.
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(CBS/AP) Thousands of travelers spent their holiday weekend at airports waiting for flights that never took off, or looking for luggage in a sea of some ten-thousand lost bags, reports CBS News Correspondent Kelly Cobiella.
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The Department of Transportation yesterday launched a formal investigation into the weekend&#39;s travel disruptions involving US Airways and Comair that left thousands of passengers stranded or separated from their baggage.
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Bankrupt US Airways late Saturday  blamed more than 300 canceled flights and thousands of pieces  of stranded luggage on the aftereffects of a heavy winter storm  and large numbers of workers who called in sick during the  crucial holiday travel period.
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Business & money: Union warns British Airways it could face another summer of industrial strife over strain on baggage-handling staff due to job cuts.
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WASHINGTON - Orders for &quot;big-ticket&quot; durable goods crept up by a smaller-than-expected margin in September, hit by a sharp descent in demand for planes, government figures showed.
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Orders for U.S. durable goods -- items meant to last at least three years -- posted a larger-than-expected rise in July, boosted by an increase in demand for passenger aircraft, a Commerce Department report on Wednesday showed.
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British Airways is launching an inquiry into last week&#39;s chaos at Heathrow airport which left hundreds of passengers stranded and further tarnished the carrier&#39;s reputation.
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Luggage was stacked in rows longer than a football field Monday as airlines struggled to recover from the delays and mix-ups caused by regional carrier Comair's systemwide cancelations during the holiday weekend and the failure of US Airways' baggage system.
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Heavy suitcases aren't the only things weighing down airplanes and requiring them to burn more fuel, pushing up the cost of flights. A new government study reveals that airlines increasingly have to worry more about the weight of their passengers.
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The U.K.âs busiest airport is starting to affix radio chips to the luggage of passengers as part of an experiment aimed at reducing lost bags.
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Three of the nation&#39;s largest airlines have reported a combined 906-(m) million-dollars in third-quarter losses. The largest by far was at Atlanta-based Delta Air Lines -- where bankruptcy
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The U.K.&#39;s busiest airport is starting to affix radio chips to the luggage of passengers as part of an experiment aimed at reducing lost bags.The six-month trial will involve tagging around 50,000 bags a month with RFID (radio frequency identification tags) for passengers traveling or transferring on Emirates Airline between Dubai and Heathrow, said BAA, the company that runs the airport.Barcode tags are currently used, but the barcodes can be misread by scanners, especially if the tags are wet or creased. Those problems increase costs for BAA and the airlines, as well aggravating passengers with slower baggage handling.The RFID tags, which will be attached by staff at nine specially-equipped Emirates check-in desks, will be encoded the passenger&#39;s name and route. Higher-capacity chips could contain more data but won&#39;t be used for this trial, BAA said. Barcodes will still be used with the RFID tags.The RFID chips can be read by scanning equipment from a short distance away as the luggage passes through Heathrow&#39;s baggage system. Once at their destination, some passengers will receive a text message on their mobile phone informing of the baggage reclaim belt, BAA said.
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HOUSANDS of British Airways passengers are threatened with Bank Holiday misery after the airline cancelled more flights. The news will heighten fears of pandemonium in the coming days as BA struggles to cope with the staff shortage at Heathrow.