Microsoft to replace Xbox parts
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Microsoft is replacing parts for the steering wheel control on its Xbox games console after users reported overheating and smoke.
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Microsoft Corp. said Friday it will give Xbox 360 owners a free video game to make up for poor performance over the holidays by the system's online hub.
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(InfoWorld) - Just days afterÂ Microsoft took an earnings charge ofÂ more than $1 billionÂ to fix hardware problems in Xbox 360 consoles, a class-action suit says that the consoles also damage game discs. Filed on Monday in the U.S. District Court for the Southern District of Florida, the suit claims that Xbox 360s scratch game discs, making them unusable. Thousands of people have been affected by and have complained to Microsoft about the problem, the suit claims. While Microsoft hasn't yet evaluated the suit, it says it hasn't heard a significant number of complaints. "Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," said Jack Evans, a Microsoft spokesman, in a statement. The problem isn't limited to the United States, the suit says. It describes a television program that aired in the Netherlands earlier this year detailing complaints by Xbox 360 users and including results of lab tests that resulted in disc scratching by some of the consoles. Microsoft offers a worldwide disc replacement program for games that it authors. A user can send a damaged disc back to Microsoft plus $20 and receive a replacement. Microsoft also will examine and repair consoles that consumers believe may have scratched discs, the company said. The suit details the experience of Jorge Brouwer, the plaintiff in the case. He said that his two games stopped working on his new Xbox 360. When he called customer support and mentioned that he noticed scratches on the discs, customer support advised him to buy replacement discs. He also said that customer support wouldn't acknowledge that the console might be to blame. The suit asks for damagesÂ of more thanÂ $5 million and the repair of Xbox 360s that cause the scratching and replacement of damaged discs. The filing follows an announcement on Thursday that Microsoft would repair or replace Xbox 360s that suffer a certain type of hardware failure. Users have been complaining about the failure, which is indicated by three flashing red lights on the console. Microsoft has not offered details on the type of hardware failure. The company has yet to record a profit for its Xbox business but said that, despite the $1 billion charge, it expects to be profitable in 2008. Microsoft sells the consoles at a loss, hoping to earn profit from games sales.
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Microsoft has released a new SKU for their Xbox 360 console--but should you buy it?
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Microsoft Corp.  said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.
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Microsoft Corp.  will start  selling its popular Xbox 360 gaming console in India by the end  of September, a company official said on Thursday.
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Microsoft Corp does not expect sales of its Xbox 360 game console to suffer if Toshiba Corp discontinues HD DVD technology, Microsoft said in a statement on Monday.
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(InfoWorld) - Microsoft said Wednesday it will replace discs of its Halo 3 Xbox 360 game that were already scratched when users purchased them. On its Xbox 360 Web site, Microsoft said an Xbox Disc Replacement Program will replace Halo 3 Limited Edition Game Discs and Essentials Discs at no charge through Feb. 1, 2008, but only for Xbox 360 console owners in countries where Xbox is sold at authorized retail locations. Microsoft released the highly anticipated Halo 3 Xbox 360 game on Tuesday at midnight, but some users found that their game discs were already scratched upon purchase. Some attributed the scratches to the company's packaging of the discs, which did not keep them in place. Users did not report any performance issues with the scratched discs. To get a new disc to replace one that was scratched, people who purchased Halo 3 and meet the program requirements can fill out and print a program form and send it to Microsoft. They should receive a replacement disc in about two weeks, according to the Web site. Halo 3 is the latest installment in the critically praised and enormously popular first-person shooter series developed by Bungie Studios. Microsoft said it had more than 1 million preorders of Halo 3 before its release this week, and fans lined up Monday outside of a New York Best Buy retail outlet for the game's launch hours before the game went on sale.
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Microsoft Corp  said on  Monday it is launching a reworked low-end version of its Xbox  360 in a bid to widen the game console's appeal to a broader  audience that has flocked to rival Nintendo Co Ltd's (7974.OS)  Wii.
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Microsoft&#39;s video game division is taking a one-two punch. Earlier this month came news that the software giant was taking a charge of more than $1 billion to pay for costs related to extending the Xbox 360 warranty to three years. Now Peter Moore, the company&#39;s Xbox standard-bearer for the last four years is resigning to join EA Sports as its president. Replacing Moore at Microsoft as senior vice president of interactive entertainment business (Xbox and Games for Windows) is Don Mattrick, who was once EA&#39;s president of its worldwide studios.
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TOKYO -- Microsoft Co. is set to release a cheaper, bare-bones version of the Xbox 360 video game console in Japan to boost flagging sales ahead of the arrival of new machines from rivals later in the year.
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Microsoft confirmed blog reports Wednesday that the special limited edition packaging on some Halo 3 games was scratching the disc and has offered to replace them at no charge.
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While Halo 2 is already a huge hit for Xbox out of the box, parent company Microsoft hopes the ripple effect of Halo 2 lasts well into its next generation of gaming hardware.
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Microsoft Corp  does not  expect sales of its Xbox 360 game console to suffer if Toshiba  Corp  discontinues HD DVD technology, Microsoft said in  a statement on Monday.
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Microsoft Corp  said on  Thursday it was giving customers free retrofits to a wireless  racing wheel with its Xbox 360 video game system after hearing  of malfunctions in a wheel component.
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Microsoft roiled the gaming world Thursday by taking a $1 billion charge to take care of problems with its Xbox 360. NEWSWEEK's N'gai Croal talks to Xbox chief Peter Moore about the decision.
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Microsoft Corp.  said on Thursday it would take a more than $1 billion charge in the most recent quarter due to costs for a new extended warranty program for its Xbox 360 video game console.