IBM unveils 'smart' e-mail search engine
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InfoWorld - IBM has created a free semantic e-mail search engine aimed at users of the company's Lotus Notes software and Microsoft Outlook.
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Its new enterprise search appliance has more tagging and customization.
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E-mail is a victim of its own success. That's the conclusion of IBM Corp. researchers in Cambridge, who have spent nearly a decade conducting field tests at IBM and other companies about how employees work and use electronic mail. It's clear to them that e-mail has become the Internet's killer application.
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EMC Corp. has unveiled a Microsoft Exchange server-based e-mail storage product called EMC Express Solution for E-Mail. EMC said the automated policy management software enables mid-sized organizations
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TechWeb - SAP AG unveils a search application capable of delivering results pulled from across corporate business systems to either a browser-based or desktop user interface.
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The same week Microsoft released a beta version of its desktop search the butler Jeeves has released a beta of their own. The software is for Windows based pcâs only and will allow a user to search their
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SAN FRANCISCO -- Web search leader Google Inc. said on Wednesday it will soon make it possible for users of its Gmail service to check their e-mail via Microsoft Outlook or on certain handheld devices such as mobile phones.
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Software giant hopes to challenge Google with new search technology.
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The new technology from IBM's research labs will help users cull through vast stores of e-mail to find information.
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IBM (NYSE: IBM) today announced that Alko Inc., the state-owned independent retail chain, has chosen an IBM IT security solution to protect its e-mail systems from spam and viruses.
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Following in the footsteps of search rivals Ask Jeeves and Amazon.com&#39;s A9, Yahoo on Tuesday unveiled a beta version of a toolset that personalizes searching the portal and the Web.
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(InfoWorld) - IBM's India Research Laboratory has developed technology for retrieval and integration of information from both structured and unstructured data. The new technology integrates data that is currently stored in separate silos, Mukesh Mohania, lead researcher on the project, said on Wednesday. "We are leveraging the structured data by extracting the information from the unstructured repositories, and then providing rich business intelligence on this consolidated information," Mohania said. A research prototype of the technology has been deployed in the customer support operations of HDFC Bank, a large private bank in Mumbai. The prototype application integrates customer data from a structured database and business intelligence sources, with incoming information on customers from multiple sources, including e-mails and phone calls. The lab decided to use the new technology at HDFC Bank to validate it in a real, operational environment, Mohania said. IBM announced Wednesday it will offer the technology early next year. The middleware software developed on Java technology currently runs on Linux, but can be ported on to any Java compliant operating system, Mohania said. The technology can be used in other areas of an enterprise, besides customer relationship management, where there is both structured and unstructured data to be integrated and analyzed, he said. ByÂ  automaticallyÂ  combiningÂ  structured and unstructured information, HDFC BankÂ canÂ provideÂ callÂ center agents with a more complete history of all customerÂ activityÂ soÂ they are aware of information that has already been shared through previous interactions, IBM said. The technology also enables HDFC Bank to generate newÂ contextual and actionable insights that can be used to automate tasks, enhanceÂ up-sellingÂ andÂ cross-sellingÂ opportunities,Â andÂ improve agent performance, it added. EROCS (Entity Recognition in the Context of Structured data) is a key component of the technology developed by the lab. EROCS addresses the problem of linking a document with related structured data in an external relational database. Partial information provided, for example, in e-mails from customers do not often allow identification of the entity, such as the customer, in the structured data, Mohania said. EROCS views the structured data in the relational database as a set of predefined entities, and identifies the entities from this set that best match the given document, he added. A highlight of EROCS is that it identifies an entity even if it is not explicitly mentioned in the document, according to Mohania. It exploits the context information present in the document to match and identify the entities, Mohania added. Another technology, called SCORE (Symbiotic Content Oriented information Retrieval) addresses the problem of consolidated querying of structured and unstructured data, using a type of contextual search. The application specifies its information needs using a SQL query on the structured data, and this query is automatically "translated" into a set of keywords that can be used to retrieve relevant unstructured data. At the core of this technology lies a technique for obtaining these keywords from not only the query result, but also from additional "neighborhood" related information in the underlying database, Mohania said.
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Scouring the web using Yahoo is set to become a lot more personal following the unveiling of the beta version of a host of new tools that allow users to search and save results just they way they want to.
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Like the desktop search tools from Microsoft and Google, the Ask Jeeves product enables users to search for information stored in the desktop, such as Microsoft Office documents, Outlook e-mail messages, and picture, music and video files.
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SEATTLE Microsoft has unveiled a new preliminary version of its search tool for finding documents, e-mail and other files stored on personal computer hard drives.
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EMC Corp. aims to make it easier for businesses to search unstructured information from multiple sources in multiple languages with a new software tool it released Monday.
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Web search leader Google Inc. said on Wednesday it will soon make it possible for users of its Gmail service to check their e-mail via Microsoft Outlook or on certain handheld devices such as mobile phones.