New CEO Still Evaluating Penney's Business
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Unlike the bankrupt retailer he took over at Macy's in 1992, Myron E. Ullman III will inherit a chain on the rebound when he assumes control of J.C. Penney Co. Inc. Dec. 1.
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The electronics retailer has a tough quarter, as expected.
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J. C. PenneyÂs new line will compete in an increasingly crowded intimate apparel industry that has left plenty of room for nimble competitors to swoop in and steal business.
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Robert L. Nardelli, Chryslerâs new chief who earlier ran Home Depot, spoke about the auto industry in a way that suggested he was still in a home-improvement state of mind.
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Auto parts and service retailer The Pep Boys looks like it might be the next turnaround story as its new chief executive digs in.
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Though Jeffrey L. Bewkes will take over as Time Warnerâs chief executive at the beginning of January, it remains unclear how the company will look after he takes control.
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The upstart chipmaker is still on the right path.
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CEO John Allison discusses the firm's challenges and opportunities.
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Red Hat&#39;s new CEO plans to keep the company focused on its core Linux OS and middleware business while also improving the service it offers to customers, he said Thursday.&quot;It&#39;s a very exciting time for Red Hat, we have a very bright future in front of us. Our business model is strong and our growth remains very, very robust,&quot; said Jim Whitehurst, who was speaking in Tokyo during his third week in the job.Whitehurst came to Red Hat from Delta Air Lines&#160;where he served as chief operating officer for two years. During that time he gained experience of being a customer of major IT vendors and says he knows well what is expected of companies like Red Hat.&quot;From a user perspective an absolute focus on service is critical. Based on talking to customers so far, one observation I have is that we need to re-double our effort working with our various partners in service,&quot; he said.Because much of Red Hat&#39;s business is done through resellers and the channel, there can sometimes be disconnects in customer service. For example, Red Hat might end up telling a customer to contact the partner while the partner refers the customer back to Red Hat, he said.But is Whitehurst the right man to be talking about customer service? After all, he came to Red Hat from an industry that is the subject of frequent complaints from its customers.&quot;I think airlines only beat out cable TV operators in customer satisfaction surveys so I&#39;m certainly not going to defend the airline industry&#39;s record on customer service,&quot; he said. Experience at Delta taught him the need to pick a small number of things and do them well to improve overall satisfaction, he said.&quot;The Delta situation was the fastest major bankruptcy ever and during that situation our customer service numbers actually went up quite significantly. We did it by focusing on a couple of things. In the airline industry it&#39;s clean airplanes and on-time, those were the two things we focused on. I know those sound like two little things but they significantly impact the customer experience,&quot; said Whitehurst.For Red Hat he said he is still working on which areas will be the priorities that he focuses upon.&quot;I understand the importance from the customer&#39;s perspective of excellent customer service in IT,&quot; he said. &quot;As an industry, information technology is not known for excellence in serving our customers well and I have been adamant from day one that everything Red Hat does will be viewed through the eyes of the customer.&quot;
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David Gardner continues his conversation with Starbucks' CEO designate, Jim Donald.
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A new face in the boardroom heralds change for the troubled company.
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K-mart has called upon a former executive in the fast food trade to be its new CEO and president. Aylwin Lewis spent 13 years with Yum, which is the parent of Pizza Hut, Taco Bell and KFC.
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JC Penney (JCP:NYSE - news - research) said Wednesday it hired a new chairman and chief executive, Myron Ullman. Ullman, a former executive at LVMH Moet Hennessy Louis Vuitton (LVMH:Nasdaq - news - research), will succeed Allen Questrom.
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The investor Carl C. Icahn has gone shopping again, this time acquiring shares in the retailer J. C. Penney, people briefed on the matter said Friday.
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Marsh &amp; McLennan Cos.&#39; new boss Michael Cherkasky may be the prototype of the new CEO -- where the E stands for enforcement.
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Despite the return of its founder, improvement will take time.
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The computer giant sees potential in a small-cap company.