Salesforce.com Surges
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Salesforce.com definitely knows how to sell its solutions.
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InfoWorld - NEW YORK - Hosted CRM (customer relationship management) evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer-service support functionality, launching a new Web site at Supportforce.com and announcing a batch of partnerships with top call center infrastructure vendors.
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Salesforce.com unveiled the 23rd version of its hosted CRM service, adding a customer portal and access to its proprietary programming language.
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In the hype of the CRM boom a few years ago,  sales force automation software seemed largely forgotten. Though not quite a dinosaur, it certainly was not a hot topic.
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TechWeb - The provider of on-demand enterprise-resource planning software has posted strong revenue growth, but until last year sales and marketing costs always exceeded revenue.
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A customer can connect to Google's AdWords and create an ad linked to particular search results. Anyone clicking on that ad is then encouraged to complete a form with their contact details, which then automatically becomes a new lead in Salesforce.com's CRM package.
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On-demand CRM provider Salesforce.com Wednesday rolled out a parallel service its calling Support.com and aiming at corporations with far-flung call centers, help desks, and on-call technicians.
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The online retailer continues to accelerate its growth levels.
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TechWeb - The new software will be available for customers and hosting partners to download online. CRM 4.0's multitenant architecture gives the company and hosting partners the ability to host CRM in much higher volumes, setting the stage for a showdown with Salesforce.com.
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Cisco Systems John Chambers touts collaboration technology at Salesforce.com's user conference, Dreamforce.
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Salesforce.com Inc. ,  which has been working with Google Inc.  to make its  Web-based software applications meld with Google's own software  push, said on Tuesday it is enabling its customers to sell  Google advertising through Salesforce business software.
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Shares risk with partners Analysis Two companies are driving coverage of on demand business applications this year. Unfortunately for Salesforce.com, it isn't one of them.â¦
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Salesforce.com has unveiled AppStore, which offers customers a single place to access, test out and buy more than 400 applications offered through the company's AppExchange marketplace.
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Swiss-cheese time for A1S SAP has crashed Salesforce.com's annual Dreamforce conference with its own event, trumpeting its long-awaited ondemand business applications challenger.â¦
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Move's Realtor.com is growing again.
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(InfoWorld) - Salesforce.com is drawing particular attention to the analyticsÂ customization capabilitiesÂ it plans to offer in the next version of its hosted CRM (customer relationship management) software, known as Salesforce Winter '07. At an event due to take place Wednesday in London, Marc Benioff, the vendor's chairman and chief executive officer, is expected to preview analytics and dashboard mash-up capabilities as part of his "Future of Software" presentation. The announcement is part of a gradual run-up to the release of Winter '07, theÂ 21st generation of the on-demand CRM software, which is due to become generally available in the fourth quarter of this year. Analytics is loosely defined as the analysis of data contained in a company's enterprise applications to help highlight potential business trends. Being able to spot such trends early can help firms improve the speed and quality of their decision-making. Other CRM players including Microsoft, Oracle, and SAGÂ are increasingly placing more emphasis on their respective analytics offerings as key product differentiators. For instance, Oracle announced last month that it would add more real-time predictive analytics to its business intelligence, middleware, and applications afterÂ acquiring intellectual property assetsÂ from Sigma Dynamics. While the main theme of the current version, Salesforce Summer '06 which debuted in July, was integration between Salesforce.com's CRM offering and third-party products, the watchword for Winter '07 is "unlimited customization," according to Ariel Kelman, the vendor's director of AppExchange product marketing. Since Salesforce.com officially went live with AppExchange in January, a network to host third-party and custom applications and integrate them with Salesforce.com's CRM software, the vendor has seen plenty of demand for analytics offerings, he said. In Salesforce Winter '07 users will have the ability to fully componentize the on-demand CRM application's analytical dashboards so that they can mash up or bring together components of different vendors' business intelligence (BI) software which they can then share and manage. Users will be able to engage in a wide range of BI activities which can be displayed on their dashboards within Salesforce including supply chain analysis, complex what-if scenarios and profitability analysis. Business Objects is Salesforce.com's first BI partner to participate in an analytics mash-up between its Crystal Xcelsius data visualization offering and the hosted CRM software's dashboard framework, Kelman said. Other BI partners expected to support the mash-ups number around 13 initially and will include open-source player JasperSoft, he added. Analytics, e-mail marketing and sales tools have been the most popular offerings on AppExchange since January, but Kelman is already starting to see a second wave of component categories gaining more and more user interest. This next wave is around human resources, financials and IT tools, he said, along with project management, bug tracking and quality assurance. Although Salesforce.com remains focused on supplying hosted CRM, its AppExchange network continues to expand its capabilities to provide all kinds of business components, not just those with strong ties into CRM. Other features for Winter '07 include a new user interface based on Ajax or asynchronous JavaScript and extensible markup language, a hook-in to Cisco Systems' computer telephony integration option and full support for IBM's Lotus Notes collaboration software.
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Builds own sales army Marc Benioff delivered a spirited defense of Salesforce.com's growth and spending plans today, after announcing income plunged on surging sales.â¦