Streamlining Service Request Processes: Â A Key to Business Success
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(Source: BMC Software) Service request management allows people to find services they need by enabling resources to be delivered quickly, effectively, and at lower cost. It also reduces business risk and gives management greater insight into service delivery quality and costs.
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IBM has unveiled two new Rational development tools and and a Tivoli applications management offering. They can be used separately or jointly to boost the quality of a service-oriented architecture.
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Preconfigured containers offer resource-constrained companies a viable option.
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The phrase âkid in a candy storeâ conjures up a dazzling dreamscape of treats and an immediate longing for everything that the kid sees.ADVERTISEMENTMAKE SOA REAL WITH IBM WEBSPHERE PODCASTStreamline processes and maximize efficiency within a proven service oriented architecture. Take back control of your business processes with IBM WebSphere.
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The new machines support service oriented architecture and virtualization.
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The best strategies for coping with electronic overload.
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As the number of vendors touting hosted applications grows and the sophistication of their offerings increases, the choice between hosted solutions and on-premise solutions is no longer just a debate between competing vendors. Itâs become a real internal discussion within the enterprise.
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Macromedia promises to speed development of Internet applications with a new tool for its Flex platform. With Flex, enterprises can add interfaces to strategic applications, including visual
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(Source: Symantec) This white paper demonstrates how the Symantec APM solution helps organizations keep SOA applications running at peak performance to improve interactions and enhance business agility, flexibility and productivity.
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(InfoWorld) - The great thing about SOA is that when you add a service, you instantly increase the potential of any application that can consume that service. Today, Avaya threw a new set of VoIP services into the enterprise SOA mix in the form of its CEBP (Communications Enabled Business Processes) solution. For most enterprises, the benefits of VoIP have been limited to the cost savings of retiring legacy phone systems and the added productivity of a few voice/data applications -- almost exclusively for call centers. CEBP exposes an array of voice communications features as Web services, which can be called upon by any number of applications from IT operations to supply chain management. Avaya sees CEBP as a way for enterprises to optimize business processes and respond swiftly to events. For example, based on certain criteria, a temporary interruption at a manufacturing plant might cause SAP R/3 to ping CEBP, which would send an automated advisory message with a return receipt to the appropriate manager via phone, e-mail, or SMS. In the event of a total meltdown, the Notify & Conference feature could be invoked, initiating voice calls to a preset list of people and dropping them all into an emergency conference call. In other instances, CEBP could merely ensure that composite workflow applications, oft cited as a big payoff of SOA, aren't stopped in their tracks by people who aren't sitting at a computer and can't respond promptly. As Avaya senior vice president Stuart Wells puts it, "by bringing our innovation in advanced and open technologies to business processes, Avaya gives organizations the unique competitive advantage that can only arise with more intelligent communications." One customer, Whirlpool, has been experimenting with a pre-release version of CEBP for more than a year. Brian Murphy, director of e-services in Whirlpool's global development division, has already applied CEBP's array of services to IT processes, shortening response times. "If a system goes down ... that's an issue we want to be able to do something about in minutes, not hours. Straightaway, we want to be in action mode," he said. Avaya is not the first vendor to provide a Web services platform for voice communications capabilities. Last September, BlueNote Networks introduced its SessionSuite SOA Edition, designed to enable developers to embed telephony capabilities in a range of applications. But Avaya's large customer base and professional services group could help jump start the use of voice-based Web services. Whirlpool's Murphy, for one, is looking at expanding the use of CEBP in a number of areas, including supply chain management and manufacturing. "We're taking a strategic look at all parts of our business," he said.
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IBM has announced a slew of new or upgraded products and services aimed at helping companies better integrate business processes and make their operations more efficient through the use of service-oriented architectures.
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Tips for improving the efficiency of job searches on the Web.
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Many organizations allocate large resources to implement and deploy packaged ERP, CRM and SCM applications. Now these organizations need to move away from operational efficiency gains achieved and into leveraging their data for performance management and business intelligence.
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Cape Clear release this industry solution &quot;in response to the rapid adoption of Web services, Service-Oriented Architecture (SOA), and the Enterprise Service Bus (ESB) integration platform throughout the telecommunications industry.&quot;
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Technology and business innovation go hand in hand.
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The company's productivity gains and bundled service strategy are driving results.
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Faced with an explosion of communications tools such as wikis, blogs and instant messaging, companies continue to wrestle with the logistics of compliance and control. Some enterprises, however, are finding a positive path.