Cisco Ties Microsoft CRM to Your Phone System
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In an effort to integrate its IP-based communications products with Microsoft customer relationship management software, Cisco Systems today announced the Cisco CRM Communications Connector.
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Cisco Systems has agreed to buy Latigent, a vendor of call center reporting tools, and plans to integrate Latigent's products with itsÂ unified customer contact center systems.
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The deal comes as Cisco pushes to develop a market for CRS-1, a new line of routers aimed at telephone, wireless and cable companies.
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Microsoft and Cisco will announce a partnership today to make the security features of their respective range of products compatible.
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Can Ned Hooper keep the magic of Cisco's acquisition machine alive? A lot depends on the answer to that question.
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By The Dominion Post, Morgantown, W.Va.  Sep. 10--Cisco Systems recognized Advanced Technical Solutions in Scott Depot for implementation of the Cisco Unified Communications as a managed solution for C. J. Hughes Construction in Huntington.
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Tastes like Web 2.0, chicken In brief Cisco Systems is to buy Latigent, a Chicago-based call center software maker, for an undisclosed sum.â¦
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Microsoft has rolled out an update to its customer relationship management (CRM) suite in eight of 25 languages that the software will eventually support.
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Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP (Internet Protocol) communication system.
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A medical center CIO shares best practices when PDAs, BlackBerries, smart phones and the like must be hooked up to your network.
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Internet phone service Vonage on Tuesday said it has struck a deal with Cisco Systems Inc. (CSCO.O) to sell Vonage-ready equipment at hundreds of retail stores in a bid to boost new subscriptions.
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August 23, 2004 -  - Cisco Systems, Inc. (www.cisco.com) today announced, with the support of Microsoft, the Cisco Customer Relationship Management (CRM) Communications Connector developed for Microsoft Business Solutions CRM.
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Microsoft plans to announce beefed up remote Windows Mobile phone management capabilities with the introduction of System Center Mobile Device Manager 2008 on Tuesday.The software will allow IT administrators to remotely secure and manage mobile phones much the same way they manage PCs and laptops, said John O&#39;Rourke, general manager of Microsoft&#39;s mobile communications business.Microsoft CEO Steve Ballmer planned to make the announcement during the opening speech at the CTIA Wireless I.T. and Entertainment conference in San Francisco.IT administrators using Mobile Device Manager will be able to remotely do things like turn off a phone&#39;s camera and prevent the use of unauthorized messaging services. That&#39;s important for companies that must comply with regulations requiring them to record information sent from employee devices, O&#39;Rourke said.Mobile Device Manager integrates with Microsoft&#39;s System Center so administrators with that software can use the existing active directory and group policy feature to disseminate policies. For example, an organization may already have a set of policies for a group that contains field sales people so an administrator can choose to set mobile policies for that same group, pushing out changes to all of their Windows Mobile phones at once.The software also supports secure access to corporate information through VPN (virtual private network) connections. That allows phone users to access files that may be behind the corporate firewall and it also lets them use Web-based applications that reside on the corporate intranet, O&#39;Rourke said. Some companies may have internal Web-based expense reporting forms, for example, and the secure connection means that Windows Mobile phone users can use those forms from their phones.Mobile Device Manager comprises client and server software. Windows Mobile users will need to update their phones with the software. That process can happen a number of different ways, including requiring users to connect their phones to a PC and install the new software. Microsoft is working with device makers and operators to coordinate the update, similar to the way that they worked together to update devices to&#160;Windows Mobile 6.0&#160;from the previous version of the software. AT&amp;T is expected to announce at the conference how it will update devices on its network, O&#39;Rourke said.Once phone users have the software, they&#39;ll need to connect to the corporate network and log on before an administrator can start remotely managing the device. That&#39;s a one-time process, similar to one that corporate workers often go through when using a new laptop, he said.Microsoft expects to release System Center Mobile Device Manager 2008 in the first half of next year, O&#39;Rourke said. The server software should be able to support as many as 5,000 users, although it&#39;s not complete so the exact number hasn&#39;t been determined, he said.Windows Mobile 6.0 already offers some remote management capabilities. For example, an IT administrator can remotely wipe a Windows Mobile device in case it&#39;s stolen and manage passwords for the device, without Mobile Device Manager.Some Windows Mobile competitors also have similar remote management capabilities. Nokia&#39;s Intellisync device management offering, for example, allows IT administrators to remotely manage a variety of devices, including Symbian, Windows Mobile, BlackBerry, and Palm phones, as well as laptops and desktops. The BlackBerry Enterprise Server also includes group-based remote administration and management functions. Microsoft&#39;s Mobile Device Manager will only manage Windows Mobile Devices.
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Cisco Systems&#39; collaboration with Microsoft to target the SMB market is starting to bear fruit as the networking vendor Monday launched a new application that integrates Microsoft CRM with its VoIP platform.
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Customer relationship management (CRM) specialist Salesforce.com is adding customization features to its hosted suite as well as increasing its reliance on partners to develop complementary applications.
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IBM and Cisco are releasing a jointly developed telecommunications network management and service assurance product.
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IBM and Cisco Systems have unveiled product updates that will tie technology from the two companies more closely together in an effort to secure customer networks from worms and viruses.