No Messages Lost in BlackBerry Outage
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Research In Motion acknowledged an outage left users in the Americas without access to their BlackBerry e-mail service on Monday, but said no messages were lost during the incident.
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The three-hour outage in Research in Motion's BlackBerry service has yet to be fully explained, but highlights two old stories: the problems with a single point of failure, and the CrackBerry.
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RIM&#39;s new BlackBerry 7100t phone represents a radical departure from the company&#39;s text-centric roots. Research in Motion&#39;s BlackBerry e-mail devices have gathered a loyal (if relatively small) following, and
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Research In Motion acknowledged&#160;an outage&#160;left users in the Americas without access to their BlackBerry e-mail service on Monday, but said no messages were lost during the incident.The outage started at around 3:30 p.m. Eastern time and lasted for about three hours, causing &quot;intermittent delays&quot; for data services, RIM said in an e-mail statement released hours after normal BlackBerry service had been restored.&quot;No messages were lost and message queues began to be cleared after normal service levels were restored,&quot; RIM said, adding that voice and SMS services operated normally during the outage.RIM offered an apology to users affected by the outage, but did not offer an explanation of what happened. The company only said it &quot;continues to focus on providing industry-leading reliability in its products and services.&quot;Monday&#39;s outage echoed a similar disruption that took place on April 17-18, 2007. RIM blamed the earlier service disruption on the introduction of a new software routine meant to optimize system cache memory. The problems caused by the introduction of the new routine were exacerbated by the poor performance of back-up systems, RIM said at the time.After&#160;the April 2007 outage, RIM promised that aspects of its testing, monitoring, and recovery systems would be enhanced to prevent a recurrence of the incident.&#160;
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E-mail service of Research In Motion's BlackBerry smartphones experienced a "critical severity outage" on Monday, the company told clients in an e-mail.
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International wireless solutions manufacturer Research in Motion (RIM) believes the days of disconnected PDAs are gone. The BlackBerry-maker said that users&#39; information is changing too rapidly for disconnected
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The Blackberry mobile e-mail service returns to normal after a breakdown on Monday, hit US and Canadian users.
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E-mail service of Research in Motionâs BlackBerry smartphones experienced a âcritical severity outageâ on Monday, the company told clients in an e-mail.
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Vodafone and EDS have deployed a global managed service for ABN AMRO Bank of the Netherlands, based on RIM&#39;s BlackBerry mobile email clients.
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InfoWorld - AT&T's wireless data networks in the Southeast and Midwest U.S. are down, causing BlackBerry and iPhone users to be without data services.
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Research in Motion still doesn&#39;t know why its&#160;BlackBerry service went down for several hours&#160;on Monday.&quot;RIM is continuing to investigate the exact cause&quot; of the outage, the company said in a statement Tuesday. Late Monday, it apologized for any inconvenience caused by the incident, which left customers throughout North America without current e-mail for about three hours starting around 3:30 p.m. Eastern Time.It was the second major outage in less than a year for the popular mobile data service, on which about 12 million subscribers depended at the beginning of last December. The&#160;previous problem, which occurred last April, was caused by a minor software upgrade that went awry, followed by a failed switchover to a backup system, according to RIM. The company said soon afterward that it had identified &quot;certain aspects of its testing, monitoring and recovery processes that will be enhanced&quot; as a result of the failure.BlackBerry e-mail traverses a complex infrastructure involving mobile operator networks, RIM&#39;s network operations center, and BlackBerry Enterprise Servers within companies that use the service. It pushes messages from enterprise e-mail systems, including Microsoft Exchange and IBM Lotus Notes, out to the popular BlackBerry devices.The system is getting yet more complicated as RIM adds third-party services to appeal to consumers, said Albert Lin, an analyst at investment bank Sooner Cap. As the company tries to keep up with rapid growth in its subscribers -- last year&#39;s fiscal third quarter saw a net gain of 1.65 million -- these types of glitches are to be expected, Lin said.&quot;It&#39;s hard to really expect any major service provider to be 100 percent reliable,&quot; Lin said. Although enterprises now have more push e-mail alternatives than they did when the BlackBerry debuted in 1999, those competitors, such as Visto and Motorola&#39;s Good Technology system, aren&#39;t significantly more dependable, he said.&quot;When it comes to reliable push e-mail ... it&#39;s still hard to find a solution that works better than BlackBerry,&quot; Lin said.
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NEW YORK -- BlackBerry smart phones have lost service across the United States, wireless carriers said Monday.
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Research in Motion has announced its latest BlackBerry phone, aka the BlackBerry 7100t.ï¿½ The phone isnât due to ship until October and test units are just getting into reviewersâ hands (Iâm waiting for mine right now.
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The BlackBerry wireless e-mail device  is now being used by a record two million subscribers, less  than a year after it topped the one million market, Research In  Motion Ltd. (RIM) RIM.TO said on Wednesday.
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Research In Motion's    BlackBerry could lose its iconic status in the eyes of  corporate and retail subscribers alike if it doesn't manage to  stem service issues like the ones that led to two major outages  in less than a year, analysts say.
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BlackBerry maker Research In Motion Ltd. announced a new model of its ubiquitous smartphone on Tuesday, this one able to operate on both cellular and Wi-Fi networks.
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Company's always-on messaging service BlackBerry now available in 30 countries.