10 facts you should know about outsourcing
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The shipment of jobs overseas is one of the most pressing economic issues of the presidential campaign. Here are 10 key facts of the matter.
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NEW YORK (Dow Jones)--Call centers and agent positions in the US, a hot-button sector in the jobs outsourcing debate, will continue to migrate in the next few years
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Edward Yourdon, a co-founder of the Cutter Consortium, says in an upcoming book that the threat of offshore outsourcing isn't restricted to U.S. software development jobs but to all kinds of knowledge work.
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OCTOBER 15, 2004  - In quarterly reports released this week, three big India-based offshore outsourcing companies detailed sharp increases in employee head count, clear evidence of growing demand for offshore services.
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Economists say government needs to support and train IT workers who have lost jobs to offshore outsourcing.
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Infosys Technologies profits from global outsourcing trends.
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Indian outsourcing companies are hiring workers and opening offices in other developing countries.
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(InfoWorld) - Up against competition for markets and for hiring staff, Indian software outsourcers are focusing on building reusable software that automates specific business processes. These software components can in turn be used across a number of clients, saving costs, and time. Top Indian outsourcers such as Infosys Technologies Ltd. and HCL Technologies Ltd. for example, have developed a variety of components including an RFID (radio frequency ID) component for supply chain applications, according to Forrester Research Inc. senior analyst Sudin Apte. Currently, outsourcers' business models are largely based on a cost-plus model where they add more staff to a project to get more revenue. "They are trying to break out of this linearity and dependence on low-cost staff alone," Apte said. Midsize outsourcers are also investing in creating reusable components, consisting of business applications or middleware. "If you look at the applications we develop, about 30 to 35 percent are common across various applications, so there is an opportunity to make them reusable," said Bala Variyam, vice president for IT delivery at iGate Global Solutions Ltd., an outsourcing company in Bangalore. The company develops prebuilt components that can be used across a variety of industries, as well as business components for banking and financial services that are quickly configured and deployed for customers, Variyam said. Besides developing components in-house, iGate is also looking at open-source components. "We are looking, for example, at an open-source trading platform that can be used for capital markets and investment banking applications," Variyam said. Among multinational services companies, IBM Corp., for example, set up last year in India a Global Business Solutions Center as the company's global hub for the management and creation of reusable software components. IBM also set up last year development centers in Beijing, China, and Pune, India, that focus on developing industry-specific SOA (service-oriented architecture) services that are reusable across various customers. In the short term, this strategy will require Indian companies to invest in top quality staff to understand the business problem and the technology and develop the software. Most Indian companies like Infosys and HCL that are developing reusable components have large teams that are not immediately billable, so they don't earn direct revenue for their companies, Apte said. In the long term, though, these companies could probably have less demand for new staff as they reuse software across a large number of customers, according to Apte. IGate is already seeing dramatic time savings of up to 30 percent on applications development, though time taken on the design and testing phases does not change, Variyam said. Customers are also demanding components that have already been proven across other deployments, Variyam added.
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Company outsources e-mail for small to medium businesses.
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When outsourcing IT operations offshore, companies often focus on lower costs and more productivity -- and fail to keep in mind the cultural differences that could affect their security, said experts at the Gartner IT Security Summit.
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India's premier software body has said outsourcing of engineering services by global firms presented the country with a 40-billion-dollar opportunity.
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CAMBRIDGE -- At a sponsors' meeting of MIT Sloan School's Center for Information Systems Research this week, there was a new project on the research agenda: outsourcing.
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By Rebecca Roussell, St. Louis Post-Dispatch  Feb. 16--Small businesses have long wrestled with doing payroll on their  own. Most avoid outsourcing the work to an outside company, fearing that the  cost will nip away at their profits.
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IBM said Wednesday that it has sewn up outsourcing deals with two Danish companies valued at more than $1 billion over 10 years, reinforcing its strength in Europe.ADVERTISEMENTWhite Paper: Converged Services Spell ReliefDiscover why technical decision makers are turning to IP telephony and VPNs to increase worker productivity while keeping an eye on the bottom line.
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Canada's stability, proximity and cultural similarity to the U.S. tend to attract higher-value, more sophisticated outsourcing work than countries like India.
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Outsourcing has yet to really penetrate the travel industry. Local needs and travel infrastructure tends to require local people on the ground.
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How does offshore outsourcing's reigning champion, India, compare against China on software quality, staff costs, and more?