Instruct: Classify Amazon reviews into positive or negative sentiment
Query: no support from m-audio

Never had opportunity to try the product. E-mails (9) requesting help to m-audio and support@allegrorainbow were either never answered or took over four days and resulted in no help. Calls to m-audio resulted in being put on hold immediately, then put on hold for tech support with no results . The calls were never picked-up. I left my name and phone number on three separate occasions and never received a return phone call. This has been going on since 1/12/08. The company does not care and does not back it's product. They delayed so that the opportunity for return has passed.Piano Wizard for PC With 49E Keystation