Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Support Stinks

Its my findings that have led me to this review. If you should have the good fortune to get through you warranty period with your product> Then watch out, here is when the printer will cost you. If you have a question regarding your product from EPSON, it will cost you $9.95 a pop for a question. Even if it is only (HOW DO I CHANGE MY INK CARTRIDGE ). Their corporate guidelines mandate that they charge you ten bucks to answer that question. Or any question if your product is out of warranty.For this I wish I had never bought my printer from them. Along with tiresome calibration sequences that the thing goes through every time that you turn the thing on, even if it was earlier the same day. My printer does not seem to user friendly, and I feel hassled every time that I go to use it.