Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good concept, bad implementation, terrible support

The concept of the game is good. The replayability of it is non-existant though. You _HAVE_ to go through the tutorial whether it is the first time you are playing the game or not. You have to listen to the stupid advisor's prattle about how to move.The support is aweful. I called lionhead yesterday and they told me that there was nothing I could do about getting a refund. They have delayed the patch so many times that it has been more than 14 days since I purchased the game, so my retail outlet won't take it back. The excuses that they have used time and time again for delaying the patch have been pathetic. Our developers are at E3. Some Dutch players won't be able to play over the internet. We have to QA it.....I will never buy another product from LionHead studios.