Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Bag, Even Better Customer Service

My 8-year-old daughter received this bag for Christmas and it was one of her favorite gifts. It is a durable, good-sized bag for a child. We did have a minor issue with one of the markers not drying completely. I e-mailed Alex's customer service, and received a very prompt and helpful response. The issue has been resolved successfully and I would highly recommend this product. Based on the other reviews I have seen, I beleive the problem we experienced with the marker was simply a fluke - but because of the prompt and courteous response from the company, I will not hesitate to buy more Alex products in the future.