Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The Cold Shoulder

Bought this for my wife at Christmas. We both love using it, but we both have the same complaint that many users of the SMB-300 have -- it does not go high enough to get the neck and shoulders. Don't get me wrong it feels awsome. But just as the little shiatsu wheels are moving up near your shoulders, and you're thinking how good it will feel, the buggers turn around and head down your back giving your neck area the cold shoulder...