Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible

Purchased and installed program and immediately received error message. If I had researched this product first I never would have purchased. Apparently this error message is a program defect that is well blogged on at several Internet sites discussing same problem without resolution. I went to product website which charges $10 per issue to attempt resolution. Ultimately, returned product (hopefully will get credit) and removed program from computer. Rated 1 star because could not go lower.