Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Customer Service

I purchased this item, but it arrived dead in the water, so to speak. I called and talked with Joe Pinto at DeLonghi repeatedly; oh, he made promises. Here is his number because you will need to memorize it--(866) 826-7623. Weeks and weeks went by before they finally honored their warranty. Have I learned my lesson? Will you?