Instruct: Classify Amazon reviews into positive or negative sentiment
Query: beware of false claims from this company

The antivirus protection this product offers seems to be merely adequate. It is a resource hog and will slow you down big time unless you have a fast system with broadband.This firm did not honor their advertised re-bait for my upgrade. I sent them everything requested, and they sent me back a card saying I forgot the UPC. This is false. I am meticulous about these re-baits. Furthermore, I was ignored by their customer service. Amazon censored an earlier review of mine. Just make sure you photocopy everything. I think they count on rejecting a percent of the claims to pad their profits. I for one will look to TrendMicro or McAfee next time around. Very disappointing experience.