Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Order

This order has been a disaster from the start. 1st I was told I would have the order by Xmas and he messed up the order, he emailed me on Xmas day apologizing and would ship order out 2nd day mail and would throw in a DVD for my situation. almost 20 days went by before I received the order and I had emailed him numerous times with no response. When I received the order, it was not complete. I only received 4 of the 5 books I paid for 30 days previous...3 of those 43 were not a box set like I ordered & the DVD he promised wasn't there. I am extremely disappointed with this experience and 32 days later I still don't have the situation resolved.