Instruct: Classify the given Amazon review into its appropriate rating category
Query: Beware of cooky cork!

Product arrived with the glass chipped at the top and the cork was broken so it was impossible to get it out in one piece, furthermore it was impossible to use the cork in the future to re-close the bottle! I don’t want to go through the hassle of returning the item so I guess I’ll just have to go find another cork somewhere somehow... otherwise the scent of the bubble bath and the product are fabulous and I would purchase again but the seller should definitely do something about packaging their items better for shipping to prevent this from happening.