Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Customer Service

Got My S50 for christmas 2005, it went down in July and after 2-3 weeks of reboots I was told a replacement would be sent in 4 weeks. I have called every month since then and given the same line "I'm sorry but the replacements are not in yet we expect them any day". BSBSBS.I called again tonite as was told they just came in 5 days ago. Why wasn't I emailed?? Why do I have do take care of this? WHy do I have to call customer care to credit my acct for 4months down??DO NOT BUY THIS POS. Go XM.