Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Customer Service From COBY

The little player works fine, until the remote breaks. Then you lose your ability to fast forward, rewind and skip. (Most functions are in the remote. The player only has three buttons.) Two different $10 Wal-Mart "Universal remotes" (in 2008/2009) did NOT offer COBY codes. I failed to notice the fine print. So I wasted $20 that way. I finally telephoned COBY. They finally took my order for a new remote. I sent them $6. TWELVE WEEKS LATER it arrives! THREE MONTHS to ship a remote?!? (I had to call them THREE times. I was often put on hold for a long time - always given excuses about the slow shipping.) Finally, it eventually arrived. It was the WRONG remote. I called to inform them. They said they'd send a replacement. They never have. So, for poor design (putting "ALL" the functions into the remote) and for terrible customer service and shipping service, I give them ONE star. But the little CD player was purchased for $30 and played perfectly for over four years.