Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Mine was delivered broken; glass completely shattered

I read the favorable reviews of this before deciding to order the 11"x17" frame. But I was so disappointed when I opened the package delivered to me via ONTRAC. The glass was completely shattered. There were some air-filled plastic bags for padding, but it wasn't enough to protect it from damage.Amazon's customer service is excellent. I chatted with Praveen who resolved the problem to my satisfaction.