Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP 23 Ink Cartridge

This thing must have been setting on the shelf for a long time. When I got it, opened it up and installed it, it was totally dry of all colors! I have since returned it for a full refund and Amazon even gave me back the cost for shipping it back to the seller. Gotta hand it to Amazon. They do customer service like nobody else! I just wish HP would get a message here and provide better products and at a lower more competitive price. I've now just gone to Canon for my printing needs.