Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor reliability and poor service

I was excited when I first saw this camera and had to have it. When I got I found it was easy to use and took great pictures. But then after a few months it stopped working. I contacted service in NJ and sent it into then. They said I would have an answer back in "2-3" days. That turned into two weeks. My emails to then asking for status were deleted and not read (I asked for a read receipt). I finally got a letter from them to authorize the service (under warranty). Time estimate for the repair was 4-5 weeks. Nearly eight weeks later I am still waiting for it. I always considered Leica to be the Rolls Royce on cameras but unfortunately, in retrospect I wish I had bought a Canon or a Nikon.