Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Problematic Grid

I bought this pot rack due to its overall rating at 4.5 star and Cuisinart brand. However, I was really disappointed with the bad design and have to return it for a refund. Everything is fine with the exception of the grid. I could not place the grid securely on the octagonal base. The grid is supposed to sit on the 4 long bolts. Unfortunately, the grid width is too narrow (or the 4 long bolts are not long enough).