Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Missing Merchandise "In Box"

What's in the box [WAS NOT all there!]: Motorola HS810 Bluetooth Headset, Neck Strap, Travel Charger, Carry Case, User Manual, and Quick Start Guide.My order did not have a Carry Case or Neck Strap and it is unclear to me how to report this back to Amazon. Their process of communicating with them about an order is seriously flawed.Also, when I ordered this item I also ordered two car chargers. The promise date was changed significantly without Amazon telling me or sending my HS810 ahead [since it was in stock] and absorbing the extra shipping cost, since the problem was one that they created. I placed my order on 4/11 and it arrived a few minutes ago [4/28].Amazon's Quality Assurance and Customer Service have dropped significantly in the last year and I will look seriously for other vendors who have a higher customer service level and who deliver what is offered without the hassle required for the customer to get what they ordered in a timely manner.