Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Service unacceptable

This product required repair within 9 months of purchase. Unit mailed to Sony Service Center. Two weeks have passed and no acknowledgement, repair estimate or work order logged or received from Sony. Package was received with signature from by Sony. Lifetime TIVO service purchased, this is a waste also, the lifetime service is based on the individual unit purchased. So, if the unit breaks, you can't replace with the same "lifetime" service paid. The lifetime is based on the lifetime of the receiver/unit. Also, while your unit is being repaired, you have no DSS service since the reciever and the TIVO recorder are one unit. Don't buy Sony!!!