Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Customer Service

I ordered this product for a huge Halloween party we were having. It arrived in a timely manner but did not work. I called the company Eliminator Lighting and was told that a replacement would be sent. I also emailed the person I spoke with on the phone as requested. 1 month later nothing had been sent and I had received no correspondence. I called back and was informed that the fogger had been on back order but that one would be sent out to me that day. That was 6 months ago and I have still received nothing. I spend most of my time overseas and it is very hard trying to keep up with this. Luckily for our party I had ordered an additional fogger and found a second one at a nearby store when it became apparent they were not going to send a replacement in time. I didn't realize that they were not going to send one at all.