Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Disappointment

The seller was not particularly helpful in helping to replace the toy afterthe "spinal seam" came undone... due to a too small knot in the stitching which pulled through the fabric when the dog bit the toy to make it squeak.This occurred in the first 30 minutes of the toy being presented to a gentle dog. I emailed Jakks, the distributor, who promised to send me a replacement.That was three weeks ago... I'm still waiting. I'd choose another manufacturer and supplier... even though AKC recommends this toy.