Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Reset Button Never Work

When there is an error , for example , if paper size is A4 instead of Letter, the printer will alarm. There NO way to reset the printer when it has error, even if you shutdown your computer , or shutdown the printer temporarily.This printer still REMEMBER all the pages that were sent to it after you turn it off, and you can not use the Reset button to clear those pages.My only solution in this case is : turn the printer off in 1 night, and check it back in the next morning. Usually, 1 night is long enough for the printer to forget the error and reset by itself.This printer has very good print quality when it works . However, when it does not work, you will have a miserable time to fix it.After a lot of customers complained about this product, Canon still sell this printer in the market, without fixing the problem or recalling the defective product. This carelessness will destroy the credibility of Canon.