Instruct: Classify Amazon reviews into positive or negative sentiment
Query: extemely poor support

While it's working it's a good product. But need help and you're in deep doo-doo. I found the answer to my tech support query on the web site, but this didn't work. Contact by phone cost 1/2 the purchase price. They had me on hold for 20 minutes and then told me nobody was available, so they'd call me back. They didn't. I called them and got put on hold again, and when I got a person they again told me they'd call me back. 3rd time lucky I got on hold, then spoke to a real tech support person. Their advice didn't work. I managed to fix it myself, but now I have to pay for further updates. Grrrr....I don't recommend.