Instruct: Classify Amazon reviews into positive or negative sentiment
Query: They Suck!!!

I can't give a positive review about this product, because I never received it. They not only sent it to the wrong address even after I emailed them and told them about it, I couldn't get a refund either. I didn't receive it on time for Christmas, and to make matters worse, I have to find this CD elsewhere because I NEVER RECEIVED IT AND COULDN'T GET A REFUND!!!!