Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor product, poor support

We bought 2 laserjet toners to try them out. 1 failed out of the box and the other one worked. I contacted LocoProducts, and they promised to send a warranty replacement. It has not arrived. After 3 weeks, a reminder email was sent. They were confused as to where the product was shipped, but promised to send another. Another month has come and gone with no product arriving. They are polite, but their support system seems to be a little whack.