Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrid

The rating is not a reflection on my love for this wonderful story, but on the highly disappointing product itself. First off, there's the cheap cardboard packaging it arrives in. The DVDs come completely unadorned & the menu screens are super amateur looking (yes, for this price you deserve a pretty disc!) I popped it in & thought, "so much for digitally remastered" (more like lack of). The picture was just grainy & awful. Then to top it off, disc #2 skipped, or just outright stopped at parts. By the last few precious moments it just died on me. At first I was willing to accept a replacement, but then changed my mind & have asked for a refund instead. If the discs were damaged but had at least offered decent quality otherwise, then an exchange would be fine. But I'm not willing to shell out this much money for substandard goods. Anne of Green Gables deserves better!!