Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Save yourself some headaches

This product is horrible. I've been having alarm issues with this device since day one. At first the alarm does not work properly by either not firing or can't turn the darn thing off, tried to download the patches but it doesn't fix anything. And to aggravate things, the patch that I downloaded RESET EVERYTHING to the factory settings...you WILL LOSE everything(it does NOT come with backup software...so becareful). Expect to encounter these hard resets everytime you download a patch from HP. So you'll be re-installing any apps that you have in addition to setting up your outlook synch. The customer service people are clueless so it'll contribute to your aggravation. Also, setting up your mobile provider network isn't as simple either. Save your money and get something else that's NOT an HW6945...you'll save time and headache.I was greatly disappointed with this product, will never touch another HP PDA again....waste of money.