Instruct: Classify the given Amazon review into its appropriate rating category
Query: ... of this KB Ethos hat because the quality was good and the shipping was excellent

I’ve bought several of this KB Ethos hat because the quality was good and the shipping was excellent. Then I got my hat in the mail and it was shipped in a plastic bag. Not only was it in a bag that doesn’t protect it from getting crushed, it was put in a bag that was too small so it got folded. What’s so hard about quality shipping? I took the time to spend my money with your company, the least you could do is make sure it gets to me in good shape.