Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What happened to customer service?

This product looked like a great and fairly inexpensive way to show off my hole in one. When I received the product the words "Hole in One" were significantly off center. I sent an e-mail and was 'assured' if I returned it, it would not happen again. In addition to that, I would receive $10 off the product for my troubles. I sent it back and received a new one. Same thing. The words were significantly off center. When I e-mailed back again they said they may be out of the product. Weeks later, I am stuck with what looks like a pretty shotty piece of work and no $10 refund. Not Happy.