Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Wow...I had the exact same experience

Gosh...my experience was the exact same as the reviewer previous to me. I recieved my dishes but the serving pieces were missing. I hunted down the amazon customer service number ( a feat by itself) and called customer service. They told me that someone from UPS would pick up my dishes the next day (never happened). I left it at that, I had wanted the dishes for a dinner party that I was having that weekend and felt that if I had shipped them back, I would never have got them in time. This has been a frequent occurance using amazon, something has always been missing or the packing is that horrible, that everything is broken by the time it gets to my doorstep. I don't understand. Wouldn't it be easier to send me the two freaking serving dishes then pay for shipping for a huge, heavy box of 40 dishes????