Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Customer Service

I bought a smaller Eton/Red Cross emergency radio/light. The unit came with a postcard to mail away for an adapter to fit your cell phone, so you can charge it in an emergency using the hand crank or solor panel. Weeks went by, nothing... Months went by, nothing.... Repeated calls (always got an answering machine), left details.... nothing. I am still waiting. I will say the unit works well, but I purchased it mainly for the cell phone charger, and without their custom phone "power tip" you're up the creek.