Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Little Mermaid

I never received my platinum 2 disc set of the Little Mermaid, the money was taken out of my account, but no movie was ever received!!!!! It was ordered on Nov. 2, 2010 and was suppose to be here at the latest on Nov. 26th and it is still not here. I need the movie immediately or I need my refund immediately. Please take care of this matter today!! I'm very unhappy with Amazon.com, this was a birthday gift for my grandchild in Japan, and she is still waiting for that part of her present. All of her presents were sent late because of waiting for this movie.Please settle this matter now.Marcia Hackerson