Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No one ever notified me

This item never arrived. I emailed the supplier, Polsteins Home and Beyond, they never got back to me. It was to arrive a month ago. I finally looked them up and got their phone number. They said the item was discontinued. They also said they wrote an email on the 9th telling me that it was discontinued. I didn't get one.The phone was for my mother who is elderly and in desperate need of a phone like this. Days mattered.I order a lot of stuff through Amazon. This is an experience that will make me question whether they are good for things like this.