Instruct: Classify Amazon reviews into positive or negative sentiment
Query: cheezy wheels

the wheels on these "caddys" are inferior, they arrived in pieces due to the horrible packing job ,which standard, unfortunately, for all items I have received from Amazon lately . Any CDs I have bought from Amazon usually have a few cases cracked from poor packing . Having said that, Amazon did send a replacement promptly . But it is an unnecessary ordeal if the shipping department had done the proper job . BACK TO THE "CADDYS" they do not work on any rug with even a slight nap . hard surfaces only and the wheel design is lacking and already falling apart .