Instruct: Classify Amazon reviews into positive or negative sentiment
Query: WARNING!!! Sunbeam will not repair or replace.

I got this product for Christmas, and it broke after 6 uses. Grill plates will not open back up. Repair center informed me there are no replaceable parts, and to throw the unit away. They also told me warranty replacement was unlikely as Sunbeam does not usually honor warranty replacement.Buyer Beware!! While I actually really liked the unit. It appears the company is not backing the product.Anyone have any ideas for this pile of useless pouches I have??