Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Sony

I did not buy this particular drive but a CRX85U from Sony with an external USB port. I bought the drive to work with my laptop computer which I have 9 times out of 10 in a docking station. To my suprise, I discovered that Sony does not support the use of any (including this one)drive through a USB port on a docking station. Customer Service showed little concern and, to say the least, was not helpful. Sony may be a good product, but if something happens, you surely do not want to be owning a Sony.