Instruct: Classify Amazon reviews into positive or negative sentiment
Query: FAX DRUM

I received the FAX drum but it did not work. The machine growled at me. Not being a FAX machine geek, I took the machine to several places to see if I had installed the drum wrong or see if infact it was defective. The gears on the drum were frozen or in a bind and would not turn. I sent several e-mails to the Golden Brick but never received a reply. I am returning the drum to Amazon because I can not get an address for The Golden Brick. Needless to say, I will not purchase anything The Golden Brick has for sale in the future.