Instruct: Classify Amazon reviews into positive or negative sentiment
Query: EZ CD Creator Platinum Does Not Deliver

EZ CD Creator is a huge disappointment. It looks like it has many great features, but because it has 2 CD burning interfaces (a mystery in itself - why is there not just one) you can't use many of the features together. For instance, it is impossible to use volume leveling with cross fade or track merge with the equalizer. This is one of the poorest product designs I have ever seen.On top of that, there are numerous errors when trying to use the program. Want to use "Pop eliminator" or "Noise filtering" when burning tracks from LPs? Be prepared for Buffer Underruns. In my experience, the program just will not work with these features engaged.Tech support -- forget it. I was on hold (a toll call) for 1.5 hours one day and 1 hour the next and have never reached a technician. I e-mailed them 5 days ago and have not received a response.I strongly urge everyone to avoid this product and company at all costs. It was the worst $... I have ever spent.