Instruct: Classify Amazon reviews into positive or negative sentiment
Query: broken?

I purchased an iPod shuffle for my husband for Christmas. After making two additional purchases in an attempt to get the iPOd to work, we went to an Apple store and were told that it was broken (at least we know it wasn't 'just us'. The entire process of dealing with this product has been very frustrating - and costly. The IDEA of it was very appealing - but in reality, we have spent more time than we would have just simply listening to regular old CD"s on a regular old CD player. We haven't contacted the manufacturer yet; hopefully, they will be able to resolve the issue.