Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dreadful customer service

The customer service from Farberware is terrible. They run you around, you end up paying more than the value of the item after sending it back many times -- because you sent it to the "wrong" place - the place you were told to send it on the phone when you called to complain. Now they want you to send it someplace else. I will never purchase from this company again.