Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Product!

I've hated this thing since I first got it a month ago!First it was the horrible user interface - the controls are just retarded; there was no thought put into this design.It's also very glitchy - sometimes it just won't turn off and sometime one press on the volume sends it all the way to maximum and you have to try to turn it off to reset it.I have never dropped it or had it exposed to any moisture - it's just poorly designed. Sansa/Sandisk will never get a cent out of me ever again!