Instruct: Classify Amazon reviews into positive or negative sentiment
Query: pleo website broken no downloads, no forums

It's christmas eve and I can't get any of the downloads or read any of the forums.I just want to charge the thing, make sure it's updated and put it under the christmas tree, but the pleo website doesn't have working forums and you can't download the darn software unless you are registered. And trying to register doesn't work (500 internal server error).what a lousy experience.Oh yeah, additionally the batteries didn't charge unless I set something on top of them to hold them in contact with the charger.And last of all -- the battery pack appears to be composed of 6 AA batteries, but they seem to charge a lot of money for it. Why not let it run on standard AA batteries? I could have hours of batteries charged. I hate that - it's a revenue stream (as if you need to spend more) but not great for the purchaser.