Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Item great - amazon dropped the ball

Troy Bilt is known for quality products and it should go without saying that this trimmer is a great item. I especially like the quick connect system that allows for removing of the trimmer and addition of other tools.When I ordered this product Amazon said it wouldn't ship until late August. I emailed them and said I didn't want to wait 2 months. Somehow, magically, they pulled one off the moon and shipped it. When the delivery company called to arrange a time to drop it off, I said I already told Amazon that I would refuse delivery so send it back. Then I emailed Amazon AGAIN and told them it was coming back and that I wanted a refund on my credit card yesterday or sooner. Overall, it was just a hassle but Amazon did the right thing, in the end.