Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Don't expect good customer care

My very first DVD I had problems. The program recorded only the menu and trailers for an anime film. In asking for help in this matter, my response from 321 studios?..."If you have purchased the software from a retailer you are subject to their return policy. Thank You."Yeah, nice computer generated response. I recommend spend your hard earned money somewhere else.