Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poorly Designed

I bought this popcorn popper after having had a similar type popper several years ago. I was very disappointed when I opened the box and took the popper out. Two pins that hold thelid to the center rail were missing. There was one pin on each side of the lid and I was not sure if that was the way it was designed. After the first use when I took the lid off to clean it, the other pins fell out. I realized then that there were supposed to be four not just two pins. I was able to put them back in, but everytime I clean it the pins fall out. The originial popper I had years ago never had this problem. I called Back to Basics and explained the problem. They are supposed to send me new pins for the lid that are designed differently to correct the problem. I am still waiting for them to arrive. I will admit the popcorn tastes great, but it is not worth the hassle to reassemble the lid after every use.