Instruct: Classify the given Amazon review into its appropriate rating category
Query: UPDATE - Inofia's customer service.

UPDATE - Inofia worked really hard to resolve this issue after receiving negative feedback. I gave them more stars because of that. - I have not used the mattress yet so i can not attest to the product. ORIGINAL REVIEW - The mattress came without the cutting tool that was listed in the instructions and also shown in the previous reviews from other customers. It took me awhile to figure out how to get a hold of Inofia since the support links to their website come up as a non working page. I sent a message to Inofia to ask where I could find the cutter in the package and it took 6 hours for them to respond. Once they responded I could tell there was a language barrier for the sentences were not complete. After a few questions on their part they cut my resolution off sending me to an email service with nothing settled. Not impressed!