Instruct: Classify Amazon reviews into positive or negative sentiment
Query: James

Ordered a sofa which is listed as 86" long and received a sofa that is 82 1/2" long. Sofa was received wrapped in a clear plastic and not boxed. We had not way of returning it to the supplier.Over the next 30 days we wrote e-mails and made many phone calls and even talked to Coaster Furniture with no help. We told Coaster that we could use any size over 86". Coaster said they had a new shipment coming in and they would get back to us. As of the date they have not called us back. In the end we have a sofa that is not what we wanted because it is to short and we will have to replace it. Over $1,250.00 for something we can't use.