Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Remote

This remote is the best remote I have seen. The only thing is that you might have to get tech support 1 or 2 times but with patience it is worth it. I had to call tech support and they fixed most of the gliches but then I had to call back to get a level 2 tech help and by the time we were done (apx 1.5 hours) the remote is working like a champ. I would recommend this to anyone but you cannot get frustrated by your fist attemp at programming it as the software does not reconize all the commands but once it is set up iit is great. My wife loves the fact that 1 button turns on our directv stereo and tv and 1 more button push gives her her favorite channels with a picture of each channel besides the corresponding button. BUY THIS REMOTE you will not be sorry.