Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Baffled by the bad reviews

I gave my parents a Ceiva receiver over a year and a half ago. I haven't had one problem. And... Ceiva has just developed software that it distributes (for free) to make downloading pictures a breeze. I'm going to buy another one... I'd buy two or three more if I could, so that all of my family could share pictures. The price has been reasonable. It's a great gift.