Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Company Disatisfaction!

Now I ordered 4 of these 1 lb. containers of bitter melon powder. About 80 or so dollars. Believing that my purchase would arrive via USPS, as I was told; there's no worry. My wife and I move frequently and the change of address system now is pretty efficient. However, after two weeks, I get an email from the company that UPS is going to handle the delivery for some odd reason. Now we have a problem. We received several emails from Raintree; that when read sounded like I was being scolded like a child. I finally have my bitter melon, it's the 28th of January. Over a month after I placed the order! I would have been prepared if I knew they were going to switch carriers on me. But telling me to basically make up my mind, product or reimbursement; and then be "asked" if I would send an 8 dollar check for reshipping is laughable.