Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Watch out for HP Support

Watch out for HP Pavilion "support." HP answers the phone during the warranty support, but once you go on the extended contract, HP is no longer the manager of the support. If you try to cancel your extended contract, HP keeps 75% of the money you paid and there is no recourse - even if you don't get any service. I found the basic HP support hot-line to be almost useless. The answer to everything is "we need you to format your hard drive". I have 3 Pavilions and I guess I was fairly stupid. I will not buy another.