Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What happened???

My parents bought this personal CD/MP3 player for Christmas. I was pleased with it in general. Earlier this week the switch that holds the lid down broke off. I took it to one their authorized repair places. They told me that they no longer fixed such things. I then called Panasonic customer support. Where I was told that I could send it in to Panasonic in Texas to have it replaced for $50. I for one may never buy a Panasionic product again. Due to horrible customer support and lack of quality in thier prouducts.