Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Do not buy from Ace Hardware!

I ordered a new one from Ace hardware, but instead they shipped me a used one. A damaged used one. The back of the unit was almost falling off. There was paperwork accompanying it from the previous purchaser stating that they had received it damaged, but they just shipped it out again anyway, and claiming it was new! Overall, the absolute WORST experience I have ever had shopping online thus far.