Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Support for This Product Is Very Bad

I installed this product under Windows 98 and immediately had aproblem. When running the check mail feature, it would slowlyeat up virtual memory until the swap file was >1GB andI had to kill the process.. This could, of course, be a configuration issuerather than a problem with the product but the real problem started when I tried to get help. Barring paying their supportline to get their product to work, the only recourse appears to be a chat line. I spent an hour on the chat line performing steps which it was obvious to me weren't the problem. The mostannoying part was that some of these steps required a reboot and thus reconnect to the chat and when I did that, I was told the person I spoke to a minute earlier was "gone for the day". This happened twice in an hour forcing me to start all over and describe the problem and what had been tried,etc. until I finally gave up on them and the product.