Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Awful product. Awful customer service.

Things the product description doesn't tell you:The disc loads through the BOTTOM of the player. Then you have to flip the player over to access the navigatorial buttons.Does not come with a car lighter adapter. I purchased one separately, only to find that the port is highly sensitive, and shuts off with the slightest jostle dislodging the connection. I obtained another adapter, and the same thing happened.Finally, this player sucks the life out of batteries at an unacceptably fast rate. You'll maybe be able to listen to a 70 minute CD twice before it's time to change the batteries.I contacted customer service to return it, only to be told that I had to return it with its original packaging - which I had disposed of.I will never again purchase a product from "iRiver". I would rather sit in silence than give another penny to this company.