Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cutting corners

It's sad that an overall well designed product can be turned into junk by cheap screws. The coat rack itself is well made with high quality & functional flip hooks but the screws that came with it were so flimsy that both screw heads snapped off while hand screwing them into wood that was already pre-drilled. In fact, the metal is so soft that it wouldn't withstand being drilled so the screws could be removed with a screw extractor. As others have also noted, line up the template with the hanging holes on the back before you use the template as they are off by about 1/2 inch--enough to make it so not only will you not be able to hang it but drilling another hole at the correct distance will be so close that you can weaken the hanging substrate. Irritating that a $30 product is submarined by $0.03 screws & lack of attention to detail.