Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Piece of junk that doesn't work even with replacement parts!

I have had this for two years. It ran last winter till about March and quit producing heat. This fall I called and they sent me a part from Dimplex to hopefully resolve my problem. $65 later, still not fixed. After calling twice and waiting the one time 2 hours to speak to someone, they sent me another part free of charge. This fixed the fireplace for about two weeks and now I'm back to square one!!! Good luck if you buy this....cuz I have had no luck at all with this product!