Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not the product. the company

I ordered two necklaces from Silver Insanity. This one is nice, but I never received the other. They have not replied 5 emails over the period of 3 weeks. I have filed a claim with amazon and would advise NOT to deal with this company because if you do not receive your item or there is a problem...GOOD LUCK! Terrible service and just do not seem to care to even reply to their customer.