Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP Print Head

First print head that was ordered did not arrive only a empty box. The lady was nice on the phone and rushed out a replacement. Upon arrival and installation it was recognized that it was an old printhead via the date and not in very good working order. It failed within a couple of weeks. These events made my life very difficult since I work at home and print heads are usually only available online - I have found no stores that carry them. Call Amazon again and as expected were a bit suspect of the third call but with some convincing the third printhead was sent. While it was a hassle with the print heads Amazon came through and for that I am appreciative. Second print head sent back to Amazon this last week.Ron Huddleston