Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Weak product - GOOD SERVICE

The torque wrench as received was defective. The written instructions warned against storing the wrench on any setting other the the weakest yet when received it was set at approx 75% - who knows how long it was in storage this way. After ruining a hex head bolt I asked for and immediately received a return authorization for a full refund. I did not order a replacement, choosing to go with a Wheeler.