Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great Machine, Idiotic Packaging - Good Luck! UPDATED

Haven't actually put it to use but am happy with the overall set-up and quality. Unfortunately they need to fire their packaging engineer 'cuz my dog could have designed a better and properly reinforced package. Mine arrived (nobody home) with the carton busted open at the seam and PS foam everywhere. The motor fan and guard were mashed and, while easily replaced. Amazon only does replacements, not replacement parts. So now that I have the thing all set up, I need to tear it down and re-box it if I want it replaced. Oh - and they're on back-order to boot! So you may consider an alternative supplier (one who can provide repair parts) if you need to use the machine any time soon or repair it in the future. Good luck.UPDATE...Called Shop Fox customer service and they had replacement parts to me about two days later with no questions asked. Really helpful and cooperative - beyond my expectations! And it works well too!