Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective product. $50 restocking fee!!!!!

Lamp Plus sold me a defective lamp. When trying to contact them they did not reply to my concerns. I tried emailing them many times but still no adequate reply. I did however much to my shock is that they charge a $50 restocking fee eventhough they sold me a lamp that did not work. Why should I pay $50 restocking fee for something that Lamp Sold sold to me that was defective!!!! I tried calling them. I did get a representative but he was rude and mean and refused to answer my concerns. Overall a horrific experience. I'm out $175 and stuck with a lamp that does not work. Beware you may get ripped off by LAMP PLUS. Their customer service stinks and their products stinks.