Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Kitchen Aid Slow Cooker

I purchased this item with excitement but after 1 year the ceramic dish has a crack in it. The slow cooker leaks and I am having trouble getting a replacement due to the back oreder issue. I am very disappointed in Kitchen Aid and this is not typical of their items. I hope they do not stay on this trend of crappy kitchen appliances.