Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not Impressed

This item quit working after two uses, even though I followed all the instructions exactly. The exfoliating brush is very soft, so I guess if you have sensitive skin, it would be good. For my skin, which is not sensitive, I kept wishing that the bristles were a little stiffer.The cremes that come in the kit really are nice. Smell delicious and work nicely. Since the tool broke I have just been applying with my fingertips.I have contacted the seller ( Pretika Corp.) directly to see how they will handle this. Will update the review when I hear.