Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Worked well when it was all in one piece.

We had this phone since Nov. 2006. The phone broke in 2 this week, the top portion broke from the bottom portion. So no problem, since there is a 1 year warranty on the phone right? Wrong!!! Samsung says the phone can't be repaired, and the warranty is only for repairing the phone, not replacing it. They said we will have to BUY a new phone. So beware when buying Samsung products.