Instruct: Classify the given Amazon review into its appropriate rating category
Query: HORRIBLE Customer Service

Overall, the product in the box is good. A bit pricey for what it is, but daughter loved it nevertheless. The poor rating is due to customer service. If you ever need a replacement part, you are SOL. I have filled out the "contact us" section over 5 times now in attempts to order a replacement spring and chain that the movers lost. I received one response and then no reply to my response. Some of the WORST customer service I have ever come across. BUYER BEWARE, you are on your own after buying this one...