Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Stuck in loop

I had a Tunsten T before, which worked for three-four years, even survived several drops on concrete floors. Then I had the Tunsten 2E for about 6 months, and it is stuck in the calibration loop with no possibility of exit. I tried soft and hard reset, all to no avail. I searched on the web, and this seems to be a common problem with no real solution. Palm apparently knew about this, yet they did nothing. This is totally different from Canon. I had a Canon digital camera of three years. The display screen went out. When I searched on the web, Canon had issued a recall for this. Canon paid for all the shipping, and repaired or substituted a newer model (in my case) for free. That is good costumer service! Avoid Palm from now on by all means.