Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Should be required reading for all customer service employees!

I've been in customer service roles for over 30 years, from retail and restaurant to high tech and consulting. The key concepts of this book, if applied, helps us to strengthen our business relationships and put our business contacts first - buyers, sellers, distributors, bosses, employees, business partners. Miller writes with a conversational, story telling approach that illustrates the concepts he's presenting and makes the book relevant to your situation. Worth the time and energy to get it and read it!