Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Misleading Ad

The ad didn't state that these Florida Birks were not leather. I love Floridas but need leather to make my feet happy. I spent a miserable hour on the computer, trying to generate the electronic form so that I could return these shoes, but I got stuck in an endless "amazon loop." Finally, I found the customer service email request for a phone call, which I then quickly received. The amazon representative was very helpful, and I have returned these shoes for a full refund and ordered a pair of leather ones from ebay. The vendors that sell through amazon are usually great, so this experience was an anomaly, but because of the good outcome, I will definitely use amazon again.