Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Customer Support

Good luck if you would ever need customer support from this company. Expect to wait on hold NO LESS THAN 45 minutes to 1 hour and STILL NOT GET ANYTHING but recorded messages!!! I got some Email support "answers." The answers did not work. I wrote back. Each time support wrote back, they came across as petulant and condescending. I even searched their support website for solutions. The bottom line is I could never get their Router up and running.If I could give D-Link a negative 10 on Amazon's review page, I would, but it only gives me a chance to offer a 1 through 5.