Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Here's the Major Problem.........

The software doesn't work, the computer doesn't recognize the unit... .these can all be fixed. I have had my Zen since October, and like everyone else I initially fell in love with it. I really loved the fact that I could download all my 2-year-olds music to make car trips so much easier! I loved the size, the Outlook sync feature, and the FM tuner.However, it does keep freezing up when you disconnect it from a power source. And this time putting a tiny pin in the reset hole to hit the hidden button won't do anything. It won't shut off, and it's frozen on the beginning screen- it won't go anywhere else, won't hook up with the computer, and repeated attempts to reset are not working.It's very frustrating to not be able to access the reset button- one reason I think I will be moving over to the tried and true Ipod. Creative really needs to work on this major design flaw!Don't buy this unless you want to be really frustrated!