Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible Customer Service

I bought this item to upgrade my older version of Omniform. Upon receiving the item it would not install on my new Windows Vista Computer. I called customer service and after waiting 38 minutes and being told that I was allowed only 1 free technical service call and that all subsequent calls would cost me $20.00 per call, I was told that this product would not work with Windows Vista and that it would never work with Vista that I should return the product to whomever I purchased it from. So I did, but, I had to pay a 30% restocking fee! I used to love omniform. But I will find a better alternate program. Don't support software that won't support you!