Instruct: Classify Amazon reviews into positive or negative sentiment
Query: horrible shipping

This shampoo came in a box with no padding or tissue, with scotch tape over the top of the bottle, that had ripped and there was shampoo everywhere. It was a huge mess and a lot of this expensive product was wasted. I would ask for a refund if I had any idea how to to do so. It was packaged so unprofesionally it was a joke!