Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor product design

Both hot plate hold down clips broke. Used one for a while until the other side broke. Contacted company for support of their product and they suggested I purchase a new hot plate from them at $25.00. I would do so if I could be assured this would not happen again. Due to similar reviews and testimonies I believe this is a inferior product and should be taken of the market until the flaw is fixed.