Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Save your money, this product is crap! Save your money and buy Mitsubishi

Great design, but the terrible customer service is so bad that we ended up purchacing four of these products and when the broke (all four broke within 4 month) we were unable to get customer service.In the end we bought Mitsubishi units and threw out the terrible Klimaire units (into a junk heap.) Rude service, terrible people and a great product design.The are the best example of what is wrong with American manufacturing that we have ever seen. They suck.