Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad service

I ordered the towels, and when they arrived the color did not match the color on the computer. I returned the towels, following the instructions. I then received the amount to be credited to my charge card, which was much less than it should have been. For a $59.99 order, I was only credited $22. Even if the shipping charges were deducted, and the return postage deducted, those charges could not have amounted to $37.99. I have received not satisfaction from Amazon, since there is no one you can contact. I will never place an order with Amazon again, and suggest that noone use this company.