Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor design

I purchased the item and was very pleased with its performance until the black plastic at the top back of the waffle iron fell off (the tabs broke). I contacted customer service and after much discussion they replaced it with a new one after I had to prove how this was a safety issue. Once again, the same exact thing happened about 1 1/2 years later. The internal wiring is exposed again. In addition, since the metal parts also get very hot when in use it is difficult to move it now because there is nowhere to grab onto it with 2 hands. Makes great waffles but falls apart with normal handling-too bad!