Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad Product and an even worse Customer Service

Bought two of then in a span of 6 months. Both went bad. Spent 3 hours with customer services - approx. 2 hours on hold, and one hour talking to various reps. whose English pronunciations were sad (to say the least). Hopefully, after I send these back they will refund my money. If they replace these two units I suppose the story starts again !!I wish we have negative points - they would have aced it!