Instruct: Classify Amazon reviews into positive or negative sentiment
Query: major disappointment

I bought this to update an old HP. I was very impressed by the reviews. After unpacking it and loading up the software I went to print. It kept insisting that there was no paper in the machine. I removed the paper tray and turned the machine over to see if something was taped up; the hinges for the top of the unit became unhinged. I packed it up and sent it back.