Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Service is Terrible

Within 9 months of purchasing this monitor a thin red line appeared that ran from the top of the monitor to the bottom. When I contacted the company for repairs the customer service was terrible. I was NEVER able to reach a live person, was constantly disconnected, and informed the only way I could be guaranteed that my product would be accepted for repair was to return it in its orginal packaging (9 months later mind you). I would not purchase this product again purely based on service issues.