Instruct: Classify Amazon reviews into positive or negative sentiment
Query: faulty item, speaks in french

i bought this phone from them, i was sooo excited because i use my phone for work and my current phone is a POS and it has stopped working, so i opted for overnight shipping, the phone arrived as described, i plugged it in and inserted my SIM card, only to find out that my screen doesnt work, it makes phone calls, but i cant see anything. i pressed the buttons on the side thinking it might be the contrast only to find out its yelling at me in french! i went to the website to find a customer service phone number, but to no avail, i had to email. so i hope i can get this straightened out and get a working phone. this experience has left me without a phone.