Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective Product

I bought my first ready mop system recently and used it once. Not only did the liquid barely clean my floor, I didn't realize for days that the whole bottle of liquid leaked through the nozzle and spilled all over (we're required to install the bottle upside down for dispensing). So I contacted Clorox customer service via email explaining the situation and asking for a new bottle and nozzle. They responded a few days later with surprise that their product was defective. So they only mailed a new nozzle even though I requested a new bottle as well (the bottle probably costs more than the nozzle). Needless to say I tried writing again and now I haven't heard from them at all! I wouldn't recommend buying this product.