Instruct: Classify the given Amazon review into its appropriate rating category
Query: Despite the poor reviews on this item

Despite the poor reviews on this item, I took a chance. My mistake. After only about 10 loads of laundry, one of the rollers completely broke apart. I've attached pictures. I consider myself an expert DIYer (I've done everything from tile and hardwood flooring to electrical to a car engine head gasket replacement) and I properly installed the rollers - I replaced the rollers on this dryer once before and got about 7 years of steady use until I replaced them with this set. After only about 5 loads, the rollers started clunking. I knew what was happening and after about 10 loads, the clunking was so bad that damage to other components would have occurred if I didn't replace the rollers again. See attached photos and steer clear of this item.