Instruct: Classify Amazon reviews into positive or negative sentiment
Query: "Hard" to use

I have never purchased pure shea butter before, so it may be my naivete that created my disappointment, BUT I was very unhappy to discover the texture of the product is like candle wax or hardened lip balm. It's really hard to get out and even harder to spread over my skin. Plus, once I'm successful in actually getting some of the "hard" stuff on my hands for distribution it greases up and takes several minutes to soak in. I would NEVER buy this product again.