Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad experience

I ordered 2 phones,and as soon as they arrived they were in horrible conditions,seller promptly sent another 2 phones when I returned the first two,and when these phone got here they were worst then the first 2! No chargers,no batteries,ESN number written in pen inside the phone. Very disappointing!!! I want my money back! Waiting on their response in the matter!