Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Leaks and customer service

Received this as a Christmas gift but didn't use it until this summer. After a few uses, it started leaking from the bottom. We contacted DeLonghi and left a message. We are sending it in at our expense to have it repaired and they pay to ship it back to us. We don't think their customer service is worthless like some reviewers have expressed. DeLonghi must be aware of this problem. We did not register the product for the warranty but they allowed us to send it for repair without the warranty. We hope the problem will be fixed. We will edit our review once we get the product back. I don't think I would recommend this product because of the leaking problem that so many people have had.We would not have bought it had we read the reviews on Amazon. Whether we buy from Amazon or not, we do trust the reviews.