Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great TV........ Horrible shipping

I just had a horrible experience with Eagle / Ceva. The original Samsung TV that was sent to me last weekend was badly damaged. When the delivery people first arrived I saw a huge tear in the box. After they opened the box we saw that the entire screen had been bashed in so I refused delivery. Amazon was very proactive and immediately shipped a replacement TV the next day.Yesterday Ceva delivered in a new box the original damaged TV back to me...... God only knows why.... After calling Ceva and speaking to the manager they confirmed that this was a mistake and the original TV once again left my flat. Later yesterday evening my replacement finally arrived....Worse experience EVER with home delivery.....Now that the shipping mess is over and the TV is here it has a beautiful screen and the HD channels are breathtaking...