Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nice chair, poor packaging

This is a great chair for the price. The back is a little low, and the cushions are very firm. But it is comfortable none the less and the fabric is soft.Big thing to be aware of is the packaging from the factory is awful. When this chair arrived via UPS the driver noted that it was poor packaging as one of the rocker legs was sticking through the box and the box was in overall bad condition. One rocker was badly scratched and dinged. But kudos to Amazon, they gave me a partial refund to cover the damage.