Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not DVD, but DUD!

My husband bought the S360 because it was supposed to be a great DVD player. We had the player for just over one year when it stopped playing the majority of our DVD's. The player tells us that we need to Insert Disc, even though the disc has been inserted. We have cleaned the player, cleaned the discs, read all of the troubleshooting literature and followed each guideline. Still this player will only play one of our many DVD's.Our redemption at this point is that we bought an extended warranty and can get it repaired.I've always loved Sony products, but I am very disappointed with this one.