Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not Plug and Play

None of the disks that were sent with the modem had the file(s) that was needed. Tech support said they would send me the file that I needed overnight, or that I could go to the website and download it myself. Needless to say, I went to the website and downloaded the necessary files, and sure enough one file was missing from the disks sent.