Instruct: Classify Amazon reviews into positive or negative sentiment
Query: item not like ad

Got these in a poorly packed box. Items in a plastic unsealed container with no markings, label on them. They had fingerprints on the bulbs. Looks used not new as ad stated. Sent them back for refund. Emailed them, they said we do not sale used items. Well explain what happen. Had a detective look at them and take photos for future action if need be. Also told Amazon on how yucky this transaction was. So if you deal with this company please inspect your items real good so you do not get cheated.