Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ropes are fraying and snapping after one month of use!

This product looked great, and had wonderful reviews. We were excited to receive it and set it up. It's very comfortable. However, we've used it for about one month, and yesterday my daughter noticed that a rope had snapped. At first I thought it had come undone, but then I looked more closely and realized that not only had it snapped, almost all of the ropes were chafing on the spreader bar and many had worn more than halfway through already. With only small children on it, another rope has had one of its three strands snap. So basically this is unusable after only one month. We never had anyone heavier than 150 pounds use it, and together with children, no more than 220 pounds total on it at one time. So much for 400 pounds!EDITED: Although Amazon never got back to me about returning this, the company Texsport was very willing to work with me and is sending me a new hammock. 5 stars for Texsport customer service!