Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible service from repair facility in Pharr Texas

My Palm Tx worked fine for a few months then the OnOff switch started to go bad. After three phone calls they finally gave me an authorization number to send it in. I sent it insured w the US Postal Service. It was signed for on May 12th. Now two months later and after a flood of emails and phone calls I still don't have a hand held. They can't find any record of it. I will never buy another Palm product. I'm afraid part of the problem is the language barrier of the people on the phone. I can't tell where their accent is from. I have to repeat numbers three and four times for them to understand and they still got my email address wrong(the first time, which led to a delay while I waited for a reply).