Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Better books out there

I am in the business of service excellence. I study it, I preach it and I teach it to my clients. While this is an ok book, there are many others that are better in my humble opinion. The Disney Institute series, the Disney Magic/Disney Service books and the knock your socks off series are exceptional books on the subject of creating the wow factor for service that will turn customers into your biggest fans.