Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Product & Service

This is not GEL it is liquid! And although it says that you can apply this topically...you can NOT! The information here and on the Vitamin Shoppe website is wrong. The manufacturers does not say that you can apply this topically. When I tried to return this because of there mistake that caused me to order the wrong thing! The would NOT pay for the return shipment and it was there fault! Very poor customer service and they are not aware of their products or anything about natural/organic/holistic care. The customer service people just read what they have posted on their misinformed website. I will NOT ever order from them again until the get the customer service in proper form and I advise you all not to order from these people as well.Good Day, I hope my review was of some help.