Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Delonghi - poorly prepared for shipping

I ordered a brand new Delonghi oil-filled radiator from Amazon. It was packaged very poorly for shipping as it was placed in a huge box and stuffed with only a few pieces of brown paper so that it must have moved all over the box every time it was lifted. When it arrived there was a huge dent in it. This was upsetting.P