Instruct: Classify Amazon reviews into positive or negative sentiment
Query: This device has many problems

Issue #1 - The first week I had this phone it would not charge even though it was plugged in. I discovered I have to plug it in, unplug it, and then plug it in again to get it to charge.Issue #2 - The letter S on the keyboard works about half the time.Issue #3 - Terrible Sprint Customer service. I spent hours on hold and being switched around. I never spoke to anyone who could help me.The only thing I like about this device is the size. Do yourself a favor and get the Palm or a Blackberry.