Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Buyer Beware

We ordered this product and it was never shipped. We tried to email through Amazon and through the company's own online site with NO communication. The product price was raised $5 during this time and I feel they ignored our order to receive more money as we were never contacted. There were given ample opportunity to respond to 6 emails and 2 phone calls and they did not. I would be very careful doing business with this company. Even though it has great reviews, I have heard that companies pay for people to do these reviews for them. I don't know if that is what happened here, I only know that we were totally ignored on a $55 total order.