Instruct: Classify Amazon reviews into positive or negative sentiment
Query: I have a hard time even giving this a 1 star rating

The usb does not work. I purchased 3 of these over 3 weeks ago and have emailed their tech support multiple times and called the number that they email back as an autoresponder which says they cant answer emails. When you call the number, the voice mail box is full. This is the worst customer service I have ever experienced. I am returning all 3 frames today. There is no way to load pictures into the internal memory except one by one after entering an sd card. And the interface to do so is awful. I highly recommend not purchasing this frame