Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Would be great if I could actually get some caterpillars

I ordered this for my daughter's fifth birthday. I placed the order for the caterpillar larvae 7 business days before her birthday so that worst case they would arrive on her birthday. That was over three weeks ago. All she has is a container for keeping imaginary butterflies in. Lamest birthday present ever. Customer service is useless. I emailed them a week ago, never heard back. Called them five days ago, their computer was down. Tried to call again today and can't even get through. I'm giving up and sending it back. Don't waste your money.