Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dissappointing Tech Support

This product would not install correctly in Windows 2000. Symantec support policy is to either post problems to a bulletin board and wait 24-48 hours for response, or pay...to call them. The first method is slow, impersonal, an above all ineffective. The second method is offensive. Consumers have already paid for the product, they should not have to pay to get it to work correctly.