Instruct: Classify the given Amazon review into its appropriate rating category
Query: Remote doesn’t always work great

The picture is great! Some apps don’t operate well with the remote and you have to use a wireless mouse. At times the remote acts as if it’s not connecting to the box. We returned one thinking it was defective and the replacement did the same thing. We kept it as it would be more hassle to return but it’s in our bedroom and we purchased a different brand for the living room.