Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Doesn't work for me

I already have exactly one that is similar to this one that works perfectly. This one makes everything stutter, multiplies keystrokes, stutters the pointer all over the screen, turns on commands not asked for (like delete) and makes life on a desktop miserable. I have no idea how to correct this as there is no software to install/control it with other than what the os seems to think is needed.