Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Customer Service

I was given this Power Juicer for Christmas. I used this everyday. The beginning of April, the motor burnt out. I only juiced what the book said I could juice. It was used daily, as I would expect a juicer should be used. We called the phone number with the warranty, since it has a lifetime warranty. They said they would send a new motor and we would be charge $20 for the shipping. 3 1/2 months later we received the motor for the Montel Healthmaster. We called to find out why and ask for the correct one to be sent. They first accused us of telling them we had the Healthmaster. Then said they would send the correct one for a charge of $20. After some arguing, they finally said they would send for free. I was happy with the juicer while it worked. But, if it only lasts 3 months, then wait 4 months for replacement, I am not really getting the benefit.