Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BEWARE

Seagate has attractive packaging, graphics, and web page, but it's product and customer service are very poor, in my opinion. I bought this external drive a year ago. It worked fine for 10 months, then reported errors on it like "file or directory is corrupted and unreadable." Also "File $Mft is corrupt and unreadable." I ran Seagate software and Chkdsk to repair the problems, but my efforts were not always successful, but always time-consuming. Seagate sent me a used replacement drive, and it has the same problems! This product seems unreliable, which is the problem you buy an external drive to avoid. Reliable backup is key. Customer service by phone with Seagate is almost impossible, real torture, huge waste of time. Rather than try a third drive, I have written off this purchase and will avoid Seagate in the future. BTW I have another external hard drive by a different manufacturer, and it works fine.