Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bad design/ poor quality

I bought this printer in december. All was fine until it had a paper jam. In the process of the paper jam it knocked off an encoder strip. Now I get a hardward error code 502. Cleared the jam but now I have to put the strip back on. Call Lexmark and they tell me to try to put it back on. Not easy, damn near impossible.Since my printer is under warranty.They said they were going to send me another one. A used one. All I want is mine fixed. Instead they're giving me a used one, refurbished. Mine is damn near new quality.And I'm getting a old. Bad business, I will never get another lexmark. They are too disposable for me. Bad design and quality.