Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible technical support

On my XP Dell laptop this product would not start. I got an error message which was conveyed to Stomp by e-mail for their advice. They responded promptly. I followed their instructions to the letter... copy all the .dll files into the main folder, and leaving the original .dll files in their original location. This did not work...same error message. (This problem must be common because it is addressed extensively in FAQ). I also uninstalled and reinstalled, etc. to no avail. I followed up with another e-mail. Their response was then that the problem was being worked on. After a couple of weeks I checked and found my request closed without my knowledge. I made a second identical request, to no avail. They just closed their file without any acknowledgement to me. Nothing... no explanation or apology... nothing. Now I have a piece of software which is useless to me. I know it works great on 98se machines, but question XP. Would appreciate help if someone knows the answer.