Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Could only have sold in a world before customer reviews

We had our first Now & Zen digital alarm clock for less than a year when the LCD digits started failing. Now & Zen replaced it under warranty. Now, 18 months after that replacement unit no longer chimes. The best offer Now & Zen will make is to allow us to purchase a replacement for 50% off. You have got to be kidding me. N&Z, we paid $140 for what is likely $30 worth of parts. You know your stuff has quality problems. And the best you can do is to charge $70 for a replacement clock worth likely $30 in materials and labor? Sorry folks. Do you really care about the quality of your products? From the evidence this is a faulty item sold under the guise of consciousness aware products.