Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Response to Disappointed

This camcorder is great but I have had similar experiences with Circuit City's customer service. I even paid for the extended warranty for my laptop which they denied to service it. Their pathetic customer service kept me on hold every third minute (Honestly! not a joke) for hours. Being a customer, I invest money to purchase electronics and in return I get insulted like this. I will never purchase any electronic product from Circuit City again (and of course.. they sell nothing other than that).