Instruct: Classify Amazon reviews into positive or negative sentiment
Query: CA Support is a JOKE. Getting refund.

Internet Security Suite 2007 touts "parental controls". Could not find them anywhere after download. In chatting with CA Tech Support I learned it was a seperate download and they sent me the information and link to dowwnload this THIRD PARTY software package (K9). There was NO mention of this in any of the documentation and e-mails that followed my purchase.It also took fifteen (15) days for tech support to reply to a simple online tech support question I sent in. Is this a JOKE?I now have been waiting for 2 weeks for CA to refund my money since it was an electronic download purchase. No response yet other than the joke of an automated response.If you read Cnet and PCMag reviews you will see that Technial Support at CA is inadequate for a big player in this market. I call it a joke.