Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Service

As you scan these reviews, count the number that applaud Palm service and responsiveness to problems. Then count the number of reviews that mention Palm service. No contest.When calling to replace my E's battery, I was told - get this - that once I allowed them to charge my credit card $161US, THEN they would tell me where to send it for battery replacement. I had to ask twice just to make sure I was hearing correctly. My business partner had the identical problem, bought a replacement battery on the internet for $40 and soldered it in place himself.