Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken one delivered. Service from the company is really bad.

I bought one last month and it was already broken when delivered.It took over 10 days just to let the company send me a replacement partand took over 7 days to receive itand today I saw they sent me a wrong one.Looks like they didn't even understand what was the problem.I'm going to request full refund for the product according to the warranty plan.But I quite doubt, this time, how long it's gonna take more.