Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Service

They say it is all about the service and I learned that the quality of the customer service supporting this bread machine is poor. I have an earlier version of this bread maker and wanted to get another machine for a number of reasons. Customer service could tell me nothing.. Not even where I could buy one.. The back ground noise was at a level where I could hardly hear the representative speak and they demanded my phone number before they would even talk to me. Once they did the information was so generic it was useless.. From the very moment I called in it was all about getting me off the phone. So without going into all of the details and as much as I thought these were great machines initially I would hate to see what would happen if I actually needed service.. So I have reconsidered purchasing from Salton/Breadman and have begun to research other manufacturers.