Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not what I ordered

I ordered a black Nintendo 64 controller and got a clear nintendo 64 shark controller like the one I was trying to replace because these are horrible. When I called the company they did not seem to know what they were doing and told me to read the product decription carfully because they havent had black controllers for a while. According to the site they have them and have very recent reviews from people who received them! I don't know what to think bad management?