Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Broken

It looked like it was going to be great for our office but when I got to the final hex screw I found it wasn't punched so the screw has a flat top (no where for the Allen wrench!).I contacted Kensington since this monitor stand comes with a two-year manufacturers warranty but no word yet.All in all they seem like they don't have good quality control or customer service so I won't be buying any of their other products for our offices.Guess I'll probably have to mail the half assembled one I have here back. I do not recommend this product or this company.