Instruct: Classify Amazon reviews into positive or negative sentiment
Query: WinFax Pro Awful in my computer

I purchased WinFax Pro 10 from Symantec directly. I had had a WinFax program in one of my old computers (years ago). I don't remember the version number. So I thought that this new version has to be as good as my old one.I unfortunately downloaded the program after paying for it. My computer is now very slow, I have to keep doing ctrl, alt, del because the program and any other program on my desktop are unresponsive. This happened after I downloaded the WinFax Pro.I went back to the company because I somehow lost the exe file.You're not able to redownload your purchase. If you have not copied the program to disk or CD you're out of luck. I'm really sorry I bought it. The original product I had was wonderful.Symantec doesn't have any "people skills".