Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not as promised!

I saw the kit in the picture and that is what I wanted -- The case, book and cards as seen. I just got the book. I was very disappointed and felt the ad was deceitful. When I wrote to them, the didn't respond very well-- they sent only part of the product. Their response was that they were sorry for the condition of the book but I had not even mentioned that. I asked for a full refund (shipping and cost) and at least I got a refund without having to returning it. That, I was happy about. But now I am gun shy in buying again because the pictures and descriptions are not to be trusted.