Instruct: Classify the given Amazon review into its appropriate rating category
Query: Wrong color was sent to me and I can't get it replaced

This is a terrible product. It makes your hair crunchy and dry and rough to the touch and to make matters worse I got a light brown color which I did not order and I cannot return it to get a refund or replacement. Not happy with this product or service. Would not recommend unless you don't mind taking a gamble on it.