Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Quality is horrible!

My family got three new RAZR phones in Nov 2005. So far all of them have been replaced at least once under warranty service (one as many as three times!). Not sure why these phones are still on the market or how Motorola is still in business - they all have bad batteries that last 6 months or less. To have to replace the phones so often for defects blows me away. Someone needs to file a class-action lawsuit against Motorola - it costs me shipping and handling each time I have to replace the phone (hint hint any lawyers out there)!