Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The customer is always wrong?!?!

Apparently Valve has no respect for customers or US patent law. Or maybe it's just the principle of "if you can engineer a good game, **** 'em all and make as much money as you can."Valve games cannot be re-sold, thus eliminating any second market, say through Amazon or eBay. For comparison, imagine if you bought a used car that would not start because it was used. There are no labels to that effect on the box or by sellers, and you're just stuck. And you must have an internet connection to play (also not on the box). What you buy is basically download software and the permission to load their game on your computer. This is how valve does business. If you don't like it, you're stuck, because Valve customer service is abysmal.Their games are good, I'll give them that. But I won't be going back to the Valve well any time soon. The the world of Valve, the customer is always wrong. It is their (illegal) way or the highway.