Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Horrible product, excellent customer service

My 3-year old received this for Christmas and we were very disappointed. It was ill-fitting (too small, and the neckline was way too low) and the skirt stuck straight up. I contacted the manufacturer and mailed in the UPC symbol. Weeks later, they sent me the Fantasy tutu and slipper combo. Not only did it fit better and the skirt stayed down, but it was much more beautiful and the quality was better than the one we received at Christmas. Spinmaster more than made up for it and I was very pleased!