Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Leaky, Messy, Poor Instructions

I received this yesterday and returned it today. I had placed the order after full review of other customers' comments thinking that the few negative ratings had stemmed from user error. However, upon receipt of the unit, I realized that those negative comments were indeed true. I don't know whether there is a quality control issue and one of every few units is defective,or if I operated the machine incorrectly, or if there was some part missing. In any event, even if the leaky messy operation that produced horrible watery coffee was indeed caused by my error, again I blame Gaggia because I noticed that there were lengthy instructions in Italian but much fewer pages in the English section of the manual. The information was disorganized and many parts and steps were ommitted altogether; I had to look at the diagram and try to pretty much guess what goes where and what to turn on first. I am very diappointed with this product.