Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Will charge your cc & then never ship the item

Ordered on the 10th from Caiman, was noted as "in stock" and scheduled to ship on the 11th or 12th. I sent an email on the 15th when the status didn't change, and received a response saying it was "delayed". When I asked for a clarification on how long the delay would be, the response was "we'll contact you when it ships". Canceled my order. They were prompt in refunding my payment, but they never should have charged my account for an item they didn't have in stock.