Instruct: Classify Amazon reviews into positive or negative sentiment
Query: wrong item shipped - still a restocking fee

I ordered 2 blue ice can coolers from ANTOnline via Amazon. Good price, but S&H; was more than the items (not eligible for Prime). Oh well, couldn't find the items locally anyway, and ordering online is so convenient.What arrived was 2 of the square blue ice blocks, of which I have plenty. One was crushed a bit but not leaking. So I called. The lady at the other end was reasonably polite, and told me to go online for an RMA and return shipping label. So I did. As I was providing the info, they asked yes/no questions that really didn't apply. Manufacturer packaging? What's that, for blue ice, the sticker?Anyway, I read the fine print. Even though the error was theirs, I would be required to pay an unspecified restocking fee. Blank check, eh? Well, the policy worked - I'm not returning the stuff only to take a loss.