Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Knorr's

The product worked just fine and was a necessary part of a receipe we used. The timing of getting the product was not just fine. I ordered on a Wednesday and paid for two day shipment to get it on Friday. We had a specific need to get it on that day. We called on Thursday to see that it had shipped and it had not. We then paid for one day delivery to get it Friday. It was not made available to UPS until 11:00 pm Friday. It was picked up Monday and delivered Tuesday. This may have been a Unilever warehouse problem, but you offered two day delivery. This is not acceptable service and caused us considerable inconvenience in addition to extra costs for shipping.