Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Pretty, but not durable

I bought two of these kettles and use them in our office. Both started with the chemical smell that others have referred to but either I was luckier in cleaning these or they have more sensitive noses that we do. However, both simply stopped working after about two years of admittedly heavy use (probably 4x/day). Taking the base apart and scraping the contacts to remove oxidation seems to buy a little more time, but eventually these kettles stop responding to that treatment as well. I'm still looking for a kettle that puts no plastic in contact with hot water; suggestions welcome!