Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Doesn't connect as fast as it should

After 8 phone calls to US Robotics customer service, they can't get my modem to connect any quicker than 21K, even though I have a laptop that can connect at 44K using the same line. The guy finally said that I just won't be able to connect as quickly using this modem (sucky product). They were able to tell me how to disable V.92, at which point I'm up to 31K. But that's the best I can get this modem to go.I found out on my support call that I was using the wrong driver, but the documentation that came with the modem did not explain how to install the driver. I extected more from a name brand.