Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hamilton Beach Meal Maker Express Grill

We are satisfied with the Hamilton Beach Grill. It replaces a Hamilton Beach grill which we had and used for about 5 years. The grill plates were starting to wear. The product is good; however, the seller, Estar7, was completely unreliable. We will never order anything from this seller again. The grill was received about 10 days later than promised after many email complaints with very little response from the seller.