Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Monitor is great, service from Famous Brand Watches Awful

This product is great. Seller not so great. I paid for expedited shipping to receive it before Father's Day. Fedex was given the wrong shipping address (I verified I had submitted correctly on several receipts). I had to go to another city and pick up the item at FedEx so he could have it for Father's Day. I contacted Famous Brand Watches in 3 different emails with no response at all. Fedex would not refund the expedited shipping directly to me, only to them and they haven't returned any of my emailed messages. I'm out the expedited shipping charge and the gas that it took to track it down.Great product, but buy it from someone other than this seller.