Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Problems

Let's start with the problems. After two cartridges failed in less than 400 pages total, I'm returning the printer. The documentation is terrible. Just try setting a static IP address on the thing! I had to call technical support a few times to get correct and complete instructions. Which brings be to the third problem. Their tech support sucks. Their hours are limited and their people are not too bright. Expect to get about 500 pages out of the original cartridge. At least that's what tech support told me. I got 70. On the plus side, they only gave me a little push back when I asked them to replace the printer. They want to replace the printer but not the photo conductor. But, they finally saw the light.