Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Lousy clock but terrific customer service

I bought this clock to go in our kitchen. I wanted a clock with butterflies and they are difficult to find. I paid about $30 for it and I could have gotten a better quality clock at Target for $5. The clock was poorly built,noisy,and we could see through the faceplate to underlying numbers that had nothing to do with the clock. The first clock I received stopped working after 24 hours. I emailed the company to request my money back. The owner of the company contacted us by phone and email to resolve the problem. We should have insisted on our money back but we thought the owner was being fair so we accepted the replacement. The replacement clock unsurprisingly was just as bad as the first and now we have it in our garage where we don't care if it is poor quality. I wish the company had better quality clocks since the owner was obviously concerned about making his customers happy.