Instruct: Classify Amazon reviews into positive or negative sentiment
Query: nonexistant customer service

Having purchased both Adaware and their personal firewall i can tell you that there are far better products that are available then these. But this company has the worst customer service that I have ever encountered anywhere. After getting computer generated responces from element 5 [ the company lavasoft hired to do their customer service] for over a week I removed their software and bought new software from another company. Beware of Lavasoft!!!! An awful experience!!!