Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Dead On Arrival

I was so looking forward to the arrival of this machine. With temperatures over 100 degrees in Dallas for 18 straight days I needed something cool and refreshing. I filled the tower up with 1 quart of water, filled the pitcher up to the max line with ice and placed three family size tea bags in the filter. Plugged the machine in, pressed the power button and then ............nothing. No light no power. Made sure that the electrical plug was working and tried again. I called Amazon and they are sending out an immediate replacement (thank you Amazon and Kevin in customer service). Because of the solid reviews I saw on this machine I'm willing to give it a second chance. Hoping I got a lemon and am looking forward to a better experience with the replacement.