Instruct: Classify Amazon reviews into positive or negative sentiment
Query: damaged during shipping- poor replacement options

Bike arrived in a busted up box, missing pieces and damaged. Amazon offered several less than ideal replacement options.Who knows if the bike is any good. But I have noticed several other customers mentioning that the bikes arrived broken or bent, I just wanted to let you know that trying to get a replacement isnt easy and from the looks of things its going to takes us weeks to get a new bike. Hope its not snowin'.