Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terribleproduct and unacceptable Service

I purchsed this Tv about a year and a half ago. Sound and picure kept going out about a month after purchase. Called Philips and they sent out a Tech, who tried his best but could not fix the problem. I have had over 10 visits from different Techs but no resolution. They finally offered me a replacement but it is 3 inches smaller than what I orginally purchased. I refused their offer and request to talk to a supervisor about a week ago and I am still waiting for a call back. At this point I just want my money back. I would never advice anybody to buy Philips. Produts donot work and Customer service is no good.