Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Warning

I had this piece of junk for almost 2 months when both pins fell to the bottom of the clock face. I called the company where a man told me "your story doesn't add up" "it doesn't make sense" "we've never had this problem with this unit before".I asked him if he was trying to imply that I was lying to him and he said yes.There overall lack of concern was stunning. They didn't bother to offer to replace it, send new pins, or anything. Complete lack of concern for the customer.This unit was professionally installed by an electrician who has installed these timers before, and since calling him about it, he informed me this isn't the first one he's heard about doing this regardless of the lies the company was trying to get me to believe.So I ask you, who would stand to gain the most by lying here?I don't suggest you purchase anything from Intermatic, Inc. They won't stand behind their product and are rude to their customers.