Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Waiting for the (...) thing to work

[I tried to] install [it] on an Windows XP computer running and Athlon 1600XP processor. First install didn't work and I had to MANUALLY delete files because the uninstaller wouldn't take the files out. Second install worked, kind of. Image was less than desirable, didn't support NetMeeting, basically got a cheesy app.Looking for answers I went to the Intel Website and found an "upgrade" (read "PATCH") for WinXP that I could have for $6. Ordered it, came in four days, and loaded it up. Didn't work, no drivers came with it, didn't see the hardware (XP did, but no drivers...).After an hour and a half long distance on MY DIME with their "support center", it went through three levels of escalation and now "the engineers are taking a look at it and they'll get back to me".This may be a good product, but I don't know yet. Talk about vaporware!