Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Are you kidding me? The straps aren't waterproof?

I have a 2008 Prius without any sort of roof rack. I purchased the 15 cu. ft. Roof Bag and installed it with no real issues. Then it started to rain--the straps soak up the water and transport it to the interior of the car, where it drips all over the seats. This is completely unacceptable! To add insult to injury, I can't get in touch with their customer service department. The recording either states their business hours (which I called well within) or that all their representatives are busy, then asks you to leave a message, and that's it.