Instruct: Classify Amazon reviews into positive or negative sentiment
Query: bed rail-3rd rail!

it came with 2 of the same parts & the guy sent another one & it was wrong again! each time i had to wait 11 days for the wrong part. now he is sending me a new one & it has been 12 days. my daughter is without a rail and this company is awful! poor customer service and next time, come with the right parts!