Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Good Price, Breaks every 12 Months.

Compared to other Tankless heaters this is a very good price. I have had this unit for 3 years, in 2 person home, 2 bathrooms. It does the job....mostly.However, right on schedule at 15 months (3 months out of warranty) it stops working. Did it again yesterday. Luckily I live in Miami where they are made. For $50 they will fix it, if I bring it to their offices. And they are good about it, no problem. Yes there is language problem, but the receptionist speaks good spanglish. I got a peak at their repair area...super super BUSY. Beware.Today we are going to buy another at home depot as a backup for when one fails. This is pretty outrageous...but we need hot water.If you don't live in South Florida I would not buy this unit knowing it will take a week for service time every year or so.