Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Hoover U5140-900 Tempo Widepath Bagged Upright Vacuum

This is the worst, worst, worst vacuum I have ever owned (and over my 72 years I have owned several). It is bulky to handle. . .the tools which are mounted on the outside of the vacuum itself pop off during use. . .it is VERY HEAVY and trying to turn. . .it is very loud. Not one of my best purchases and if I had saved the packing it came in I would have sent it back. When first setting it up I had a question and afterfinally finding the customer service # to call spoke to a not very user friendly operator. . .similar to the vacuum itself.