Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great, unless you lose something

Somehow, we lost the screw and other parts that holds the fan to the base. I just got off the phone with Patton Fans who told me they don't have this fan. ?! I had to direct them to the amazon.com listing of the product, to prove it exsisted. To be told again, they didn't have the fan, or the parts. I wouldn't recommend it to anyone who might need a replacement part.If anyone out there has an idea where I can get those parts (other than the manufacturer and the place I bought it from, apparently), feel free to email me.Patton Customer service is a joke (I will admit the woman I spoke to was very polite, and patient.)If the fan were usable, with the stand, I'd probably give it 4 or 5 stars. It does a great job of cooling, if you like the windturbine effect.