Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not same quality as Timberland retail store

I previously tried on these boots in a Timberland retail store and loved them. They were very comfortable, but expensive. When I saw the same boots on Amazon for considerable savings, I ordered them. They are the same boots, I checked the item number. The boots I received looked identical, but the leather was as stiff as the plastic boots sold at low end department stores for around $20. I tried to break them in but could only wear them for 30 minutes at a time. I called Timberland customer service and they told me to buy a bottle of leather conditioner??!!. They finally became comfortable after about a month. They aren't marked "seconds", but they are definitely not the same quality. I would not recommend buying these boots online.