Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible Service

I purchased the CD version, installation went ok. Then, I double-clicked on the WebEasy icon. Nothing. Program startup hangs. Uninstalled, and tried using the downloaded version from Avanquest. Same problem. I've not been successful in getting through to tech support. After two calls that were on hold nearly 1.5hrs total, I give up. By the way, the computer is a smoothly performing Toshiba TabletPC, with XP Pro. All other sofware on it works fine. I finally got through to a Customer Service rep, who basically had excuses about why there wasn't tech support available. Hard to imagine that a company can be successful in the long run if it doesn't take care of its customers.They did seem to have an easy way to get a refund, which I'm likely to try.