Instruct: Classify Amazon reviews into positive or negative sentiment
Query: They give no support and phone number says unavailable.

All I can say is stay away from this company. This review applies to their entire line. Their support is horrible. They hide their contact phone numbers well on their web site. Once you do find them, the customer service number says this number is temporarily unavailable. You call the tech support you get a message that says they're too busy, leave your name and number. My frame turns itself on by itself, yet no timers are set. There are not any firmware updates for my smart parts frame. I reccomend you look into another brand.