Instruct: Classify Amazon reviews into positive or negative sentiment
Query: worst customer service on the web

I chose to buy the dvd from them because they are a NC based company and they guaranteed delivery withing a week. the product took over two weeks to arrive and when it did the package literally had tire marks on it. obviously at some point it was run over by a vehicle. the case was broken, the dvd scratched.i sent an e-mail and received an auto response. i called the company and they only have voice mail. I called during one of the three house a day their website claims they are open and they were in fact not.returning the dvd was not easy and the company took zero responsibility.its over a month, have never gotten a reply from the that was not a pre-generated bit of spam or a phone call, let alone any human contact.still have no dvd, paid for it and fully expect to never have anything like justification from them.