Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ordered 12-31-10- still waiting for it today 2-1-11

I've been waiting a long time to receive Zandy's Bride & other movies. Zandy's Bride was ordered 12-31-10 and here it is 2-1-11 and still waiting to receive it. I've been charged for it on my Discover card. Amazon has not backed me up on my complaint. Very disappointed in Amazon.