Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Support stinks!

This is a follow-up of my prior review. I have received a replacement product (not new as was mine) and it does work for now. I asked that they simply replace the Velcro strip on the back of the case since it can't be purchased from them on-line. After 3 calls to support, they refuse to help me with this 10 cent part. I've never been so frustrated with a product in my life. I'd think twice before you buy a Palm product.