Instruct: Classify Amazon reviews into positive or negative sentiment
Query: A New Standard for Business

Edmund Lawler paints a brilliant picture of the type service to expect when visiting Charlie Trotters. Not only does this book illustrate a new standard by which the service industry should operate. It illustrates the level of service lost to our generation in all forms of business. Too often are businesses about money first. Trotter destroys that standard and raises the bar to unheard of height.Edmund Lawler paints a new picture for me. The old mindset working at numerous restaurants with the mindset of how few servers and chefs can I have on duty in order to maximize profits is thrown out the window in spectacular fashion. Long story short, this book is a must read for anyone working in the service industry.