Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Couldn't get worse

All about this item has been a nightmare, even thought it's plenty of small package features it came with a serious screen alignment problem which could not been fixed for any of the multiple suggestions you might find in several forum ( it seems this issue is extremely frequent given the number of proposed fixes you see and none worked for me ), so I returned to the seller( R & D Marketing ) and after 14 weeks ( more than three months ago ) of wait I haven't had ANY reasonable answer of these guys and the only thing the say is that they have to send it back to Europe to the manufacturer ( HTC ) and they no have anything else to help with and not even to provide with a contact person or number at HTC to find out the status of the claim. I thing this kind of support is not worthy the suffering and time wasting and I requested a money refund, which again I still expecting for them to reply. Don't bother to buy at this store, you will regret it as I did.