Instruct: Classify the given Amazon review into its appropriate rating category
Query: Horrible way to pack a fragile item !!!

There was NO packing in the box at all to help with shipping these gingerbread houses ... both gingerbread house boxes were torn and houses are broken and looked as if it had been thrown around A LOT .... and FYI there was a message you tried to deliver this Sunday which is not true, no attempt was made ...... no wonder you had such horrible reviews on these being broken ..... mine are broken too but I have no time to order again ...