Instruct: Classify Amazon reviews into positive or negative sentiment
Query: If I were you ...

Got mine in, connected it to my laptop, the driver installed automatically (or so I thought), then I plugged in my audio interface. Nothing happened. The computer could not find the interface. Turns out, there is a problem with the driver. After looking around their website, I found an e-mail addy for technical support. Pretty much the only information I got was that this was not a problem with the Vista OS. Absolutely no info in the e-mail of how I may rectify this problem, and of course, no volunteering to help me out. I am VERY busy, and had no time to send the product back once I discovered that it does not work. The fact that they would ship a card with a faulty driver and not go out of their way to help tells me all I need to know about their company. Plus, I had this card shipped overnight, so I would have been out that charge regardless of what I could have done.