Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Magellan Road Mate

DO NOT BUY A MAGELLAN As I am writting this review I am on hold with Magellan for the past hour and half. I have had the unit for just over 3 years and I at first I loved it and could not leave home without it. In the past year it has broken down 4 times and I have had to send it back each time. Customer service is very poor and seems to be outsourced to India, these people have very poor English. Everyone of the repairs take 3 business weeks even under warranty. This last repair came back with the same problems as I sent it out for.If you buy a unit be prepaired to sit on hold for hours. I will never buy one again.