Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Poor Quality DVD

I ordered this for a friend's daughter before Christmas but, due to our busy lives/schedules, couldn't give it to her until a couple months later. I never thought I would have an issue that would require me to have to return it, but I just received a call that the movie has "lines running through it" throughout various parts of the movie. So of course the return policy ended a few days ago and the DVD is now un-returnable. Totally disappointing and unacceptible that Amazon would sell something so poor quality. Guess I should've known better when I bought a Disney item from someplace other than Disney. :(