Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Phillips customer service

I bought one in the middle of last December, and I noticed immediately that the TV had couple of defects. It has been especially difficult to deal with Phillips customer relation department: 1) There is no supervisor: when I ask for supervisor, I was told by 3 different person on 3 different occasion that she is the highest level person over there I can speak to; 2) There is no "authorized" repair services available in my state, TEXAS, and it took them long time to "authorize" one to try to fix my TV. 3) I can not say that I am happy about the repair service they provided so far. My TV is still not fixed, yet.Good luck with your purchase.