Instruct: Classify Amazon reviews into positive or negative sentiment
Query: What Happened?!!!!

My husband opened his Father's Day gift today. The Lodge Sportman's Grill is a great grill but there were no nuts and bolts in the box to put the grill together. So far the only way to contact the company is through the Amazon's return. it looks as if I will have to return this heavy item for replacement or refund as opposed to the company just sending me the nuts and bolts at no charge to me to rectify the situation. when someone contacts me I will right a better review. I have to give it one star because I am mad and disappointed that my husband could not use his gift today. Happy Father's Day!