Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Sooo not user friendly

I was so excited thinking I had gotten a real score with the low price on this frame. I should have remembered you get what you pay for. This product isn't user friendly at all. I hate returning stuff so I tried to call Coby's customer service twice. Both times the message stated that all their representatives were busy and to call back. I won't buy any products from them again.