Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Shoes!

I was excited to receive the package with my new shoes, only to be disappointed when I discovered that they sent me BLACK shoes instead of the Chestnut color I ordered. I phoned the company and a sales rep apologized and made arrangements for me to ship the incorrect shoes back at no charge and she said the correct color would be sent right out. I returned the incorrect shoes and then waited for the new Chestnut color shoes to arrive. But, no shoes. Finally, after repeated email inquiriea, I received a blunt response saying essentially, "We TOLD you we don't have the Chestnut colored shoes". I will not order from this company again as it appears they don't have good internal communication.