Instruct: Classify Amazon reviews into positive or negative sentiment
Query: QPS Provides NO TECH SUPPORT!

I bought an m5-es from qps about five weeks ago and immediately ran into problems. None of the included software ran on my brand new powerbook 15", and my PC refused to recognize the drive. I immediately emailed QPS tech support, and have sent two more reminder emails in the last month -- with no replies whatsoever :(((Running external hard drives is not entirely trivial, so unless you are sure you know what you are doing and don't care about included software I'd give this product a pass...