Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NEW IMPROVED MODEL COMING

I purchased the Remington Model AT3017B pole trimmer over 1 year ago and didn't have any problems until recently, when I experienced the "cam disengaging from the cutter blade assembly" problem.I called a NEW DESA Customer Service number (1-800-626-2237) and mentioned my problem. Expecting some long line of "Red Tape" to get the trimmer repaired, I was told I would get a new, vastly improved model in a few days. The Rep didn't even want my sales receipt,or return of my trimmer! For those with all the problems cited in the reviews - call and get your replacement.