Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Kennel-aire"A" Frame Bunny House, 29.5"L x 16.5"W x 24"H

I have bought and received one Kennel-aire"A" Frame Bunny House last month, but I found black plate cracked on the corner and 2 of 4 wheels are very easy to damage, I also sent email to Amason regarding these problems, but nobody response to me until today.