Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Absolutely Disappointed

The cup is beautiful to look at and the aesthetics of it, compared to other personal mugs, was a major deciding factor for when I placed the order. Upon receipt I was completely disappointed. I'd been looking forward to receiving and using the cup, but the cup was smashed due to poor packaging and there was no way to even take it out and completely assess the damage as I was afraid of getting little pieces of glass on my floor.I really wish Amazon had taken a few minutes to make sure this was packaged properly, it would have made a huge difference.