Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not as easy to hook up as they say.

After doing three uninstalls and reinstalls my scanner is still not working. The error message is that the computer cannot find the hook up. The support guy at microtek tried but couldn't figure out my problem. I threw the box away so I'm probably stuck with it. My other problem with this scanner is that the support number is not an 800 number. By the time you're done talking to someone in support you could easily spend an hour on a long distance call. Why should I have to pay for that?