Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Memorex duel format dvd

I purchased the product and installed the drive in my dell computer system (xp OPERATING SYSTEM). The hardware instalation was flawless.I installed the ROXIO software and attemted to play a dvd with the dvd player from ROXIO. Kept getting an error and was never able to play a dvd.Tried to duplicate a dvd that I had made on a phillips dvd recorderThe ROXIO program coppied 99 % and then came up with an error and could not continue.Since none of the software worked I took the product back to where I had purchased it.POOR SOFTWARE