Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Synchronization features are atrocious - in some cases it simply does not work

I am a network administrator for several small businesses, and have the misfortune of supporting several of these devices. Sometimes they work, but in some other cases a user's calendar will simply not synchronize with Outlook. A long, difficult trip up Palm's support tree eventually leads to their techs recommending you buy a third party synchronization product. So, only purchase this device if you either don't care about synchronization with Outlook, or you are willing to pay 50$ to buy a third-party synch package. The claim Palm makes that this device can synch with Outlook is false, and Palm is aware that it is false, and will refuse to provide you with any remedy when you contact them. Avoid if you value your time!