Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Customer Service Skills Lacking

I placed an order for 4 separate Kringle's to go to 4 separate addresses. One of the orders was never sent by the company. They basically ruined somebody's Christmas gift. A couple days after Christmas, all I got was an apology and they said they would refund the one Kringle purchase. You'd think they'd do something to make up for their mistake, especially considering how many orders I placed. Enjoy the money you got from this years Kringle purchase, because it will be the last time I'll ever place an order there. There are other bakeries that do mail order. You apparently want my money more than you want my business.