Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Weak LCD Screen - Exceptional Customer Service

We used this camera for about a month and we were very happy with it. That is until my husband carried the camera in his pocket on the way to the car and cracked the LCD screen making it unveiwable. We have always carried cameras this way and never had a problem. The warranty specifically states that the LCD is not covered. When I called Casio they said to go ahead and send it in and the technician would decide if it is covered. We prepared for the worst - a long process with a cost to repair equal to the price of a new camera. However, we couldn't believe that exactly one week after we mailed it to Casio it showed up at our door completely repaired - free of charge. We haven't even received proof of delivery from the post office. Excellent customer service by any standard.