Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Defective out of the box

We purchased this 3-Station Buffet Server as a gift for my mother-in-law. As we helped open it and take it out of the box, we heard something rolling around inside.After looking over the rest of the unit, we realized that one of the Burner Handles was loose. This was rather embarrassing as you would think the unit would be assembled properly and put through a Quality Check process. I have contacted Helman Group via email. Hopefully they will respond with how to get the unit repaired.