Instruct: Classify Amazon reviews into positive or negative sentiment
Query: support

The support of this product is very poor. The first question from the company is about the customer's credit card number even if the product was just bought and it does not do what is described in the manual. I was trying to point out the problem with the program and the standard answer was: "Our product is flawless; the problem is with you". I am familiar with financial programs and accounting but after trying to use the program for two weeks I gave up and decided to return it.