Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Never arrived................

It's not the gift set that I hate................. I never received my purchase. My kids grew up with this gift set and my daughter who is now 26, lost the bell that came with the set. She had her first child this year and I decided to purchase a new set for her to carry on the tradition with my grandson. I ordered the gift set, paid extra for expedited shipping, Christmas came and went and the package never arrived. The company investigated this and found that the item had never been delivered, was returned to the shipper and was ruined. I did receive a refund but the company did not have any other gift sets to replace the ruined item. It wasn't so much the purchase as it was the memories and the tradition. Just very disappointed.