Instruct: Classify Amazon reviews into positive or negative sentiment
Query: LEAP PAD HORRIBLE CUSTOMER SERVICE

We bought the new LeapPad for our daughter for Chritmas 2011. I normally don't write reviews, but everyone needs to know that leappfrog's customer service is HORRIBLE!!!Two weeks ago, the screen froze up and our LeapPad is stuck on the "connect to computer" mode. We can't use it. Customer service required me to send them some files from my computer and they take at least 3 days to respond to each email. Three days later, they told me (in horrible English) that their program didn't capture the correct information. Then, I had to send them a system file and some log files (not super easy) and now it has been over three days and I have not heard from them. This whole process started over two weeks ago. Great product, horrible customer service. Mark