Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Bobble head buck broken

Delivery was prompt. Gave as a gift to a friend, but was broken when he opened it. The counter balance weight inside was rattling around and the head of the buck didn't bobble. Called the phone number on the invoice and spoke to a woman who had a bit of an attitude. She informed me that it was late in the year and that they were out of stock and were doing inventory at the time. She said because of similar problems to what I encountered, they weren't sure if they were going to order any more. She did offer a refund if I shipped it back. My friend who I gave the gift to decided to keep it because it would at least look good in his new house, even though it wouldn't have the action. Over all, product not so great; service was so so.