Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Ugh

I bought this to use with a Dell Latitude D800-- the Dell website says they're compatible-- but my system refuses to recognize it. Also, the drive, when plugged in, keeps making this weird clicking sound. To make matters even worse, the SimpleTech support website is "down for maintenance", which I understand must happen from time to time, but it's been down for hours longer than it claimed it would be. I don't expect phone or live chat over a holiday weekend, but it would be nice to at least be able to send an email. Their website's FAQs and troubleshooting are useless. I'm going to try the above user's remedy and see if it works, but I shouldn't have to resort to Amazon customer comments for my tech support! Inexcusable.