Instruct: Classify Amazon reviews into positive or negative sentiment
Query: HP IPAQ 5555 Lacks Service and Support

HP engineers developed an acceptable product in the IPAQ 5500 series handheld computers. It has many features and capability for many add on features. This is all overshadowed by the lack of customer support. The devices also have a serious reliability ans survivability problem. One drop and your system is out of alignment and you quickly find yourself bogged down in HPs customer support system. They seem to have contracted out customer support to a company in another country and the folks you talk to have no expertice or interest in customer service. If you pursue the issue up the corporate complaint system, it only gets worse. This could be a good product, but with a serious lack of customer support and a very fragile product, you would do well to look elsewhere. If I ever get mine back from IPAQ repair, it will go up for sale and I will look at the new Toshiba handhelds.