Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Arrived with minor damage, company fails to correct.

When my Gazelle arrived, the box looked like it had been through a war zone. Amazingly, most of the Gazelle was still intact. However the water bottle holder was broken. As this is an optional component, I went ahead and assembled the Gazelle and contacted the company's customer service. I was promised a replacement, but here it is over 4 months later and I still haven't received the thing.I realize this is just a minor component and the rest of the Gazelle is working fine. I just can't recommend any product from a company that has such ineffectual customer service. I certainly would never purchase another product from this company for fear that the next broken part would be important and I'd never get that replaced either.