Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Customer Service! Poor Repair Service!

Our Vienna deluxe has not held up at all! I will say though, that if it is working properly it does produce a great expresso and coffee. After contacting Saeco and being told to send it to a repair facility 200 miles from our home (you have to pay for shipping & it is expensive to ship because of the weight and bulk of the parcel)and having to immediately return it to the repair facility as it was repaired incorrectly (again at our expense), the machine STILL does not work properly and now leaks water and shorts out our GFCI. We were deligent about keeping the machine clean using Saeco's suggested products and the machine clogged up as well as stopped producing the crema on the top of the beverage. It has been a dissappointing purchase...an expensive one which going to end up in our garbage can!