Instruct: Classify Amazon reviews into positive or negative sentiment
Query: terrible customer service

This is our 4th Panasonic bread maker - the first 3 were fine. This one made a solid little non kneeded not palatable loaf and when we called the company (where they strive to give you "excellent customer service" they say) and told them the dasher did not seat properly in this brand new machine we were told it was a new design and that is how it is suppose to work. Several months later, many many bad loaves of bread, new yeast, new flour etc still doesn't work - and ya know what Panasonic does - you have to send it to the service center and they will decide if it doesn't work. They say they will send a call tag (they don't) they say they will email a call tag (they don't) the right leg doesn't know where the left leg is and you get to go thru the delightful phone tree repeatedly where the people are trained to say they are sorry BUT THEY DO NOT DO THE RIGHT THING - so we are breadless and will NEVER buy anything Panasonic again. They treat their customers like dirt..