Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Cuisinart ICE-20 need help w instru/comes out like soup

I hope someone can help me. My brand new ice cream maker--perhaps I am doing something wrong. Chiling time of 20-25 mins-seems to be too long. Put it in the freezer for 3 hrs--still soupy!!!Any suggestions/comments are welcomed.Thank you.