Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Drops connections, customer service inadequate

I've had this router for a few months, and am going to buy a different brand to replace this as soon as possible. Here are the issues I've been having:Drops the connection frequently, every couple of minutes.Customer service tried to help me out. After ninety days, they insist that you have to pay $1.99/minute for help. Considering that I've spent a few hours with customer service and it still doesn't work, this is unacceptable. Looks to me like they want to make some money on their customer service for a faulty product.