Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Very Disappointing

I have used this product in the past, version 3 and purchased the upgrade thinking it would function a little better. When I constantly had issues with it not working and printing too many copies I contacted Nuance and found out from them they were aware of the problem, there is not a fix and they had no idea when there would be a fix! I would think next time it would serve the customers a little better to put a product out that works we kind of expect that when you spend a lot of money on a product.