Instruct: Classify the given Amazon review into its appropriate rating category
Query: Less than a year of service, NO CUSTOMER SERVICE

I have to say the Jack work well for 11 1/2 months of operation. Then it DIED suddenly in the middle of hitching my truck to the trailer. Simply because I bought the jack in July of 2018 and I didn’t install it until the end of September the company will not honor or even help out on a replacement. Based on the lack of customer service they get a 2. Thumbs down