Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Terrible product

The unit does not have the potency of a typical 12,000 BTU unit. Does not cool a 400 sq feet room- not even a little. It is very rudimentary. The hoses don't fit into the unit or into the window panels, they keep coming loose. AND, although they say there are no buckets to empty, that's incorrect. There's a "condensation" tank that fills up every 3 hours and needs to be emptied out through a tiny and very hard to access hole all the way at the bottom of the unit. On a humid day it fills up every 2 hours or less. This is the first time I've been compelled to write a review, because this appliance should not be on the market.