Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Kodak has terrible customer service

I bought a high end Kodak camera a little over a year ago. The shutter ended up getting stuck and not opening. I called in to get this resolved and they charged me 1/2 the price of a new camera to get the shutter fixed. I went as far as to talk to a supervisor who explained that Kodak digital cameras were not designed to last over 5 years. I was in shock. She said that there were too many little pieces that could break (the shutter???) and they weren't meant to last like a regular camera. I would highly recommend stearing away from Kodak. The shutter not working sounds like a defect. Highly disappointing for a big name like Kodak.