Instruct: Classify Amazon reviews into positive or negative sentiment
Query: poor download instructions- Photomax PDC 640 Plus

I recently purchased a Poloroid PhotoMax PDC 640 Plus digital camera. I was impressed with the features and the pictures looked great on the LCD display. I connected the camera to my PC and the ac adapter, turned on the camera as instructed and nothing happened. An error message came up and said camera wasn't connected so I checked the connections and they were fine so I tried it again, no luck. I then turned off the PC, rechecked all the connections and went back step by step AGAIN and I cannot get the pictures transferred from my camera to PC. I re-read the help in the software and troubleshooting in the users guide and I am back to the beginning. NO HELP from the website from Poloroid, where did they go? Pretty frustrated in Poloroid products and this was a waste of money if it won't transfer pictures to PC. Is a reader required or what's up with this?