Instruct: Classify the given Amazon review into its appropriate rating category
Query: This item can not be returned...not cool.

I just received my ginkgo plus this evening and after opening I discovered quite a lot of it had leaked out into the box. I would like to return it but the prompt said the item is not returnable. So how do I recover the nearly $15 I paid for it? I love this product and this is not the first time I ordered it but I give it only one star as it was here on time. Any damaged item should be returnable.