Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Tech Support for Problems

My first inkling that I was probably dealing with an inferior product was all the grammatical and spelling mistakes located on the actual CDROM disc, on the programs, and in the user's guide. My problems started when I could not get anything to download onto the player. I tried everything, set the proper adjustments, even initialized the sound card from my digital camera (thus making the card useless now) and then attempted to download from various MP3 sites and playlists. Nothing! I e-mailed to Eigerlabs customer service support for advice. No response to the two e-mails I sent. I'm following my friend's advice and buying the Rio, like I should have done the first time.