Instruct: Classify Amazon reviews into positive or negative sentiment
Query: POOR CUSTOMER SERVICE!!!

I ordered this for my parents in Hawaii. From day 1, there was condensation on the front of the glass to the point of needing newpapers and plastic containers to catch the water. When I tried to remedy the situation appx 120 days later when visted my parents on holiday, the repair tech told me that I needed a new door. When I tried to get a new door through Haier, I was told that since it is a "non functioning item", it would not be covered...and "oh, there is no service support in Hawaii anyways." I tried to explain that the door "wasn't functioning and if the could send me a new one?" They told me it was "out of warranty" ANYONE WANTING TO BUY THIS PRODUCT...BEWARE OF THE SERVICE SUPPORT YOU WILL NOT GET FROM HAIER!!!!! Even the repairman said they don't want to support ANY Haier products because they do not work well and they have a hard time getting support from Haier!!!