Instruct: Classify Amazon reviews into positive or negative sentiment
Query: No Customer Service Cost Us $$$

Even when Intuit's customer service was located in the United States, I received conflicting information and instructions which caused our company to lose $214.35 with no refund in sight. One representative said we had to purchase another copy of the program in order to have an additional license. Then a different representative said this was incorrect and to send the copy back without opening it. I did this and they refunded the shipping. That's it. No one ever told me that Intuit does not refund extra license fees, they just kept taking my information and promising a refund. Then they changed their customer service to India who have no idea who these people were that I spoke with, but also promised a refund which never arrived. Warning---do not purchase an extra license just on their say-so.