Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not as ordered

I didn't not receive all the self cleaning parts nor did customer service want to help much over the phone. The text has been changed since and so I had to fight them on what it said when I ordered. If it hadn't been for the other reviews I'd not have gotten my point across. Thanks guys! This is now the second problem I've had with Amazon. Are they not trying as hard? At least they gave me a 20% refund for all the hassle.The actual shaver is great, works well, but now I have to find a cleaning base to complete it. Feels much better then my old Braun which lasted many years. It is a great shaver.