Instruct: Classify the given Amazon review into its appropriate rating category
Query: ... take advantage of at amazon but this was a disappointment from the time I took it out of the ...

It was an open box item which i always take advantage of at amazon but this was a disappointment from the time I took it out of the box. It was scratched in a couple of areas, but I was willing to overlook that since it was an open box item. The issue that had that caused me to return this item was performance. It would not keep liquids cold or hot period. Ice was melted within 30 minutes and hot liquids were cold within 30 minutes also. Not a happy camper...literally!