Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nothing like the picture

I was so excited to receive this, but after it came in, I was very disappointed. It came in a clear plastic bag and the dog was all mangled. I opened it up and the hair was not soft. It was somewhat curly and there is no way it looked like the picture shown. It looked used and old and like a dog you find on the streets. I'm not sure what happened, but I am returning it.