Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Not sure whether the software or the tech support is worse!

Amazon reviewers warned me that it would be difficult so I expected hard work and some expertise with computers to get PC Relocator Ultra to work. I wasn't surprised then that I had to install, run, tweak, undo, clean up, uninstall, and start over 4 times. I wasn't surprised that it took one to three days to get a response to each of my "online" tech support inquiries (I couldn't get through by phone except to hear the announcement to leave a message and a time they could call back). But I did expect some expertise from tech support and thought I would have an external hard disk by now with a functioning clone of my Optiplex harddrive. Boy was I optimistic! To add insult to injury, PC Relocator announces "Your relocation has been successful!" at the end of each run. I finally gave up and used MIcrosoft XP's Files & Programs Transfer Wizard and it worked fine!