Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Prints in Grey

This is a nice looking printer with a small footprint. It is better than the average home laser printer in terms of speed, noise and operational cost per page. If you can live with grey print, then this is for you. However, I need black print and this printer won't deliver. This is my second machine and it has the same problem. The only remedy Samsung Tech Support offered was to exchange my new printer for a used one at my shipping expense. And, they did so with an irritating attitude.I will never buy another laser printer without seeing the output in person. the 2010 is a great machine except for its printed output and the support. How unfortunate.