Instruct: Classify Amazon reviews into positive or negative sentiment
Query: LOUSY CUSTOMER SERVICE - DO NOT USE - PAID FOR OVERNIGHT DELIVERY

I ordered a Spanx product and 2 bra's. I specified in my email that I absolutely needed it on 4/10/09. They sent an email that it had been dropped off to UPS on 4/9.09. As of 4/13/09 I do not have the package. The wedding is over. I tried sending emails - no replies. I talked to a very unfriendly woman this afternoon. Even AMEX understood that NOT delivering a wedding item in time for a wedding is inappropriate and they have placed a STOP on the charge.I refuse their products based on their lousy customer service.