Instruct: Classify the given Amazon review into its appropriate rating category
Query: Make sure you don't make a mistake. Customer Service/Support ruins a decent product.

Made a simple mistake, canceled order immediately before shipment. Ordered the correct one, and installed it no issues. One month later they finally respond to the order cancellation (which now was a product return, since they decided to ship the product anyway). They now want to charge me over $50 for the shipping and re-stocking fee of an item I canceled and didn't want to begin with, and was very clear about. Product is still in shipment box, so these issues seem inexcusable.