Instruct: Classify Amazon reviews into positive or negative sentiment
Query: WRONG HARDWARE (Twice!)

I gate itself is great (good height, sturdy), but it came with the wrong hardware making the gate completely unusable. I called the company and received absolutely no help. They acted as if they didn't understand how that could happen. THEN I read other reviews with the same complaint about the wrong hardware, so I know the company had to have been aware of the problem. I gave them the benefit of the doubt and asked Amazon to send a replacement. I just received the new gate today and, what do ya know, the exact same WRONG hardware. Will be returning for a refund.