Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Return policy difficult

I have always enjoyed this film, from the story to the acting to the soundtrack.I was disappointed that it came with a nick in the disc, and the return policy gave me little option but dealing with it. How am I supposed to know if it's damaged if I don't open it?It wasn't a lot of money, but if Amazon doesn't feel like backing up what they offer, then I will be skeptical of ordering in the future.