Instruct: Classify Amazon reviews into positive or negative sentiment
Query: SanDisk is worse than 1 star

I sent original back and I got a new one from SanDisk. The first one got stuck in the off position, never to come back on. 2nd one never played the next track automatically. Kept having to advance manually. When you call and try to tell them that their equipment both hardware and firmware are a disaster (cheap Ch...Sh..) they want to walk you thru certain procedures which aren't so. I demanded our money back to no avail. I wouldn't ever recommend the San Disk MP3 to anyone.