Instruct: Classify Amazon reviews into positive or negative sentiment
Query: broken after 5 months

I bought one for my parents last Christmas. In June, it stopped working, and I sent email to their technical support. I've received no response. It's now November...Both myself and my parents have called their tech support and gotten no response. No answer there. I've sat on their hold number for up to an hour, and it's not an 800 number...If you scan their website, you cannot find a phone number anyway. I had to resort to finding the charge on my credit card, and calling the number there.So, ours has been broken for five months, we've had no way of getting it fixed. It's probably time to give up and cancel my membership, but after such a hefty investment, it's hard to give up.Great idea, but realize you may only be looking to replace it in five months. So, counting the service charges, ours cost a mere $44/month...