Instruct: Classify Amazon reviews into positive or negative sentiment
Query: It's a great player when it works

We got this for Christmas because it had so many features for a relatively low price, and had good reviews. Unfortunately, within a couple of days--after, sadly, we'd trashed the packaging--it began locking up on us. Turn it on, load a DVD, and suddenly it won't play, won't eject the disc tray, won't do anything. Toshiba said we needed to unplug it for five minutes and it would reset itself and work. Turns out that does the trick, but it's very annoying to have to keep doing it most of the time we want to play DVDs. Perhaps it's an unusual glitch and you'll have better luck, but Toshiba had heard of the problem. Save your packaging, just in case!