Instruct: Classify Amazon reviews into positive or negative sentiment
Query: BROKEN OUT OF THE BOX!

I received this sword the day I was supposed to with no problems... until I opened it! There was nothing wrong with the packaging and it was not crushed or damaged in transit, yet the scabbard for the sword was cracked! I saw that this had happened to others, but of course didn't think it'd happen to me. I got this as a gift for my father for Christmas, and had to order another one, and had to pay for the second one before a refund will be issued for the damaged one so that it's here before Christmas. If the next one is damaged, I will leave a second review indicating that as well. I spent nearly two hours chatting and talking on the phone to Amazon customer service and since this is sold through a third party, there was nothing they could do refund-wise. They have to wait 2-3 days after I ship the item back to them. THIS IS NOT WORTH IT! Buy from a seller that cares about its product and save yourself a major headache!!!