Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Looks aren't everthing!!

When I first saw this phone and read about it's features, I thought I had finally found an answer to many phones with differing operations and features. I bought the 2410 and 2 extra handsets and setup was very easy. The tone quality was fine but range and battery life were abysmal. Then the problems with intermitent caller ID function began. I suffered for a few months with that until I called Siemens customer service who replaced the base unit without a whimper. No improvement. Why can a $10 caller ID box that I bought from Radio Shack work every time and a caller ID function on a ... phone system from Siemens work only sporadically?? I love the phones for their design and the functions that could have been but I called Siemens one last time and now they are gladly replacing the whole system with an entirely different model. I have high hopes once again. My advice... stay away from the 2410.