Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Great company

I ordered these belts from Killdirt and initially was discouraged to see that amazon charged like $5 for shipping and the shipping actually cost 65 on these belts. I left a bad review (2 Star) and was contacted the very next day by the company asking what they could do to make me satisfied with my order. I was very pleased with the woman I spoke with who really seemed like she wanted to help. Just talking with her was enough to make me realize they are a caring company.The belts, I have not actually used yet because the vacuum is still brand new but They look perfect.