Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Nice, but poorly packed during shipment (twice)

Nice and each tray stacks up on the other pretty well+securely. Though first time I received these they were bent/dented .. Requested replacement and again they were dented! The trays are made of metal and both times poorly packed during shipment hence getting out of shape, etc. Returned both orders, stepped into a Staples store, and bought a different type which was also nice + more economical.