Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The One With All The Aggravation!

Like S.Boyer, I am having the trouble of not being able to play a legitimately purchased computer game because I also have a copying program on my computer. I also spent AT LEAST 20 minutes (on 2 different occasions) with customer support and both times was told I'd be getting an email with instructions on generating some report to submit to them - by the way, I'm still waiting for those emails. I finally got the report to run on my own and submitted it via email, but am now told it's incomplete. Since I don't even know exactly what the report says, I may never get the situation resolved! I am so disgusted with the whole thing and wouldn't recommend purchasing this game even for computer whizzes who might be able to figure out how to run it! I just don't think it should be this much trouble to play a game!