Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Where is my battery???

I ordered the 18v cordless 4-took combo kit and received it in great condition except that it had no battery, it had a charger but no battery to charge - ARGH! I have emailed countless times and also snail mailed correspondence (within the 30 day time limit)asking them to send me a battery and still not received any response. In the meantime, I had to go to Lowes and buy a battery for $60 to use my reconditioned drill, saw, etc. which I ordered to finish a home improvement project. I will never order from Skil again, the customer service doesn't exist. VERY DISAPPOINTED!