Instruct: Classify Amazon reviews into positive or negative sentiment
Query: terrible cust service

bought the rode videomic for my sony hdr fx1000.direction say you can set a pad switch down 10db or 20 db cannot move switch in either direction,called rode cust service no call backs,they keep e-mailing me a form that you cannot type comment on.third message to call me and still no call back!RODE CORP SUCKS!!!!M Pirelli.