Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Brand new and it doesn't work

Right out of the box, it worked great. Set-up was easier than my last DVD. Then, we tried to play a second DVD. No Go, Govideo. The we tried to get help. Since we bought via Amazon, we can't return there. Govideo says "don't return, call us!" Well, the well meaning woman from Asia who answered the call had no answers. Take it to Radio Shack and they can fix it! Right, she's from Asia, isn't she! Now I have to take the unit to a large retail electronics store and throw myself on their mercy. Good luck! Just goes to show, don't buy on-line and don't buy from a brand you've never heard from. Two days and 1 1/2 hours on the phone, and I have to ask a firm who didn't sell me the unit to please fix it. And, they'll say "why didn't you buy it here?" Good question. Amazon and more specifiaclly,"Sonicblue, AKA Govideo" don't have my endorsement. Buy a name brand from a store you can trust. Buy Sony or someone you've heard of. Sonicblue? ...