Instruct: Classify Amazon reviews into positive or negative sentiment
Query: love the product-IF they will EVER SHIP it to me!!

The vitamin shoppe is not responding to my notices - As of today, we are 10 days past our latest shipment arrival date, yet we have never received our product, and have send two appeals for them to PLEASE RESEARCH And RESPOND to us. I have never had problems with an Amazon vendor like this before. Needless to say I am NOT happy!!! This is a great product, it really keeps lungs clear and helps alot with springtime allergies and congestion.Looks like I will be ordering it thru someone OTHER THAN the Vitamin Shoppe if I want to breathe this spring.