Instruct: Classify Amazon reviews into positive or negative sentiment
Query: RIPPED OFF

THE SELLER LISTED THIS ITEM AS THE "COMPLETE" SECOND SEASON OF THE WEST WING. WHEN I RECEIVED THE ITEM THE FIRST DISC WAS MISSING. WHEN I COMPLAINED TO THE SELLER SHE SAID I WOULD HAVE TO SHIP THE ITEM BACK TO HER FOR A REFUND WHEN AMAZON TOLD ME SHE SHOULD PAY FOR THE SHIPPING. THE SELLER TOLD ME AMAZON WOULD CLOSE MY ACCOUNT IF I DID NOT REMOVE THE BAD RATING I GAVE TO HER. I DON'T THINK I WILL EVER USE AMAZON TO BUY ANYTHING EVER AGAIN BECAUSE OF MY EXTREME DISATISFACTION WITH THIS TRANSACTION. THIS SITUATION GOES FAR BEYOND NOT GETTING WHAT I PAID FOR. AMAZON'S COMPLAINT PROCESS IS CUMBERSOME AND INEFFICIENT. I TRIED TO REPORT THIS INCIDENT THREE TIMES ONLY TO COMPLETE A VERY LENGTHY COMPLAINT FORM NOT PROCESS DUE TO TIMING OUT ISSUES WITH THE AMAZON COMPLAINT WEBSITE.