Instruct: Classify Amazon reviews into positive or negative sentiment
Query: Jaws (the movie) Problem with receiving DVD

I have not received the DVD that I ordered instead I received a link to watch the movie through my computer. I will not do this since it will not give you the impact of watching on a large screen. This is a mistake and I have been unable to talk to a live person to correct the problem. Amazon is getting out of touch to handle a change like this so I will wait for my Credit Card bill to contest the charge so I can get somebody's attention. JOS