Instruct: Classify Amazon reviews into positive or negative sentiment
Query: The worst customer servive!

I bought the Creative Zen Touch 20 GB MP3 Player for my daughter as a Christmas present. It worked fine until the screen developed a big black spot right in the middle of it. It looks like it's burned. I called technical support (405-742-6622) and had to wait for about 20 minutes before someone finally answered. This clown told me I had to pay them $10 for tech support. I told him I just wanted an RMA# so I could return it, I didn't need to go through any nonsense. He told me my 1 year warranty wasn't going to cover replacing a defective screen and that I had to return it with $25 and that the repair department would probably charge me $100 to replace it. These guys suck! This is a $200 MP3 player that's going to cost $100 to fix a defective part.