Instruct: Classify Amazon reviews into positive or negative sentiment
Query: wrong product sent, taking forever to get my refund processed

wrong product sent--taking forever to get my refund processed--not a favorable experience. Had to pay shipping cost to return product. Did not get an Amazon representative to handle the error. Amazon was a thrid party in the transaction.Purchased thru Amazon, Wrong product Sent by Deal Stop, I Returned wrong product to Deal Stop, Notice of refund sent by Legendmicro that refund was processed back to my Amazon account, no conformation sent by Amazon----Is this how I am expected to do business with you?