Instruct: Classify Amazon reviews into positive or negative sentiment
Query: pinnacale SUX!

the Pinnacle studio quick start software will not launch. I stayed on the "preparing to install..." box for 13 hours and it never loaded. I did it 3 times I even asked someone else to check it just in case I was doing something wrong. the same thing happen to them.I'm not happy with this product the only good thing about this is I only paid a few bucks with your company.