Instruct: Classify Amazon reviews into positive or negative sentiment
Query: NEVER RECEIVED THE PRODUCT!!!!!

Absolutely horrible customer service. Never received the product & two months later I'm still trying to get my money back. Thinking about starting a class action... thats how bad it is. They straight out robbed me. And while admitting to not delivering the product, refuse to give me back my money. They're still telling me to call back next week & they'll see what they can do. My boyfriend got his though. I guess delivery is by the luck of the drawl