privacy european-union fraud
Can Amazon ask for my credit card statement?
<p>I have problems with Amazon, I was trying to buy a 30 eur gift card for a birthday but they put the order on hold and blocked my account.</p>

<p>Then I got a mail stating that I should fax Amazon my latest credit card statement with my name and address. At first I disregarded it as phishing but then months later I tried to login and found out my account is just blocked. So I sent them an email and they sent the fax request again (see below).</p>

<p>It seems very fishy to me, no shop ever asked me to do this and I do a lot of online shopping. I cannot even do it, I don't have a card statement like that, it's a debit card actually and who uses fax in 2016?
I asked my bank if they had any experience with this but they haven't replied yet.</p>

<p>Is it even legal for Amazon to ask for this?</p>

<p>Thank you for any thoughts on this.</p>

<blockquote>
  <p>Greetings from Amazon.de.</p>
  
  <p>Please note that your order is currently on hold pending the
  verification of your billing information. We will be happy to proceed
  with your order as soon as we receive a recent credit card statement
  for the credit card you referenced for this order.</p>
  
  <p>At your earliest convenience, please fax us a statement which displays
  the billing name and address for the card.</p>
  
  <p>You can find our fax number on the Amazon.de Help page:</p>
  
  <p>www.amazon.de/fax</p>
  
  <p>Alternatively, you can ask the issuing bank of your credit card to
  contact us with verification of these details.</p>
  
  <p>You will not be able to access your account online until this
  verification procedure has been completed. However, it is not
  necessary to open a new account or place a new order; we will complete
  the processing of outstanding orders once your billing information has
  been verified.</p>
  
  <p>Thank you for your patience with our security measures. Please don't
  hesitate to contact us by email at adressen-bestaetigung@amazon.de
  should you have any questions.</p>
  
  <p>Sincerely,</p>
  
  <p>Amazon.de <a href="http://www.amazon.de" rel="nofollow noreferrer">http://www.amazon.de</a></p>
</blockquote>

<p>There's no way to send them an email but their fax number is on their actual website.</p>

<blockquote>
  <p>Delivery to the following recipient failed permanently:</p>

<pre><code> adressen-bestaetigung@amazon.de
</code></pre>
  
  <p>Technical details of permanent failure: Google tried to deliver your
  message, but it was rejected by the server for the recipient domain
  amazon.de by amazon-smtp.amazon.com. [207.171.188.180].</p>
  
  <p>The error that the other server returned was: 550 #5.1.0 Address
  rejected.</p>
</blockquote>

<p>It is legal for a company to ask for any information they want as a condition of doing business with you, so long as their request isn't proscribed by law.  I don't know of any jurisdiction where a request for banking or credit information is illegal.</p>

<p>(In this case, however, it does seem like you are being phished.  You could report the matter to your country's consumer protection agency.)</p>
