software licensing european-union consumer-protection
Mobile app broke after an update. Am I entitled to a downgrade / refund?
<p>The immediate problem I have encountered is described <a href="https://android.stackexchange.com/questions/209149/access-the-call-log-to-complement-what-has-been-banned-by-policy">here</a>, but I'm interested in the general concepts which apply in situations like this. What happens if a paid app stops working after an update? Google Play store provides <a href="https://android.stackexchange.com/a/10392/101383">no way</a> to revert an upgrade, and according to their ToS a refund is only possible within two hours after an initial purchase:</p>

<blockquote>
  <p>As a courtesy to our users, Google offers a full refund on apps and games purchased on the Play Store if the purchase is returned within 2 hours. You can only return an app or game once for a courtesy refund.</p>
</blockquote>

<p>Afterwards, Play Store recommends contacting the app developer. In my case the app developer doesn't seem to provide any ToS on their <a href="https://www.callrecorder.appliqato.com/" rel="nofollow noreferrer">web page</a>.</p>

<p>Does the developer have any legal grounds to refuse providing me a downgrade / refund?</p>

<h2>The provision is <a href="https://www.termsfeed.com/blog/return-refund-laws-eu/" rel="nofollow noreferrer">unlawful</a></h2>

<p>Even their <a href="https://support.google.com/googleplay/answer/7659581" rel="nofollow noreferrer">revised</a> terms are likely unlawful because, although they backhandedly acknowledge a right to a refund for faulty product, they don’t tell you how to get it.</p>

<p>Further, it is misleading and deceptive and explores Google Play to fines running into the millions of Euros. No doubt this will just add to the nearly €10 billion they have been fined for anti-competitive behaviour in the last 2 years.</p>

<p>The product must not be faulty for a minimum of 2 years from date of purchase. If it is, the retailer(Ggoogle Play) must repair, replace or refund it - they cannot fob you off to anyone else.</p>
