united-kingdom consumer-protection
Ombudsman for car rentals in the UK
<p>Hypothetically, suppose person A purchased a service B from company C in the UK. If person A believes they were mis-sold the service, they could start a case with the <a href="https://www.financial-ombudsman.org.uk/" rel="nofollow noreferrer">The Financial Ombudsman Service</a> in case company C is a bank, with the Housing Ombudsman in case service B is rental of a property, or to <a href="https://www.ombudsman-services.org/sectors" rel="nofollow noreferrer">Ombudsman Services</a> in case company C is a telecom or an energy utility.</p>

<p>Suppose company C is a car rental company operating in the UK and based in the EU. What services would be able to mediate a complaint?</p>

<p>If there is no Ombudsman laid down by government regulation, and the company is not a voluntary member of an arbitration scheme, then your remedy for a complaint would be through the courts. </p>
