consumer-protection
Did Spirit Airlines break the law when they sold me Wi-Fi that they do not offer on any of their planes?
<p>On the 29th of September I flew from PDX to Las Vegas and bought the Wi-Fi service that was offered online to utilize during the flight. I further learned the Spirit Airlines has no Wi-Fi anywhere on any flight. I've been trying for the last 5 days to get a hold of somebody to issue me a refund and I get is the answer no</p>

<p>Given the facts as stated in the question, it appears that Spirit owes a refund. If the portal or site through which the service was sold also handles other flights that do provide wi-fi, there may not have been an intention to sell an unavailable service, and so this may not have been fraud.</p>
<p>It is not proper to knowingly sell a service that is not available, but if it is an error, it is not strictly illegal, but the contract has not been fulfilled.</p>
<p>One could, in such a case, attempt to place a charge-back with the credit card through which payment was made, if a card was used. Failing that, one could take the matter to small claims court. Before opening a court case, I would send a physical letter by certified mail to the airline's customer service address, with a copy to its HQ address, explaining what happened and requesting a refund by a specified date. If there is a customer service email, a copy to that as well.</p>
