contract-law
Erroneous information on cancellation policy
<ol>
<li><p>I put money in financial product A. </p></li>
<li><p>The fine prints say that I should be able to do a lump-sum withdrawal within X days. </p></li>
<li><p>I tried to do withdrawal. </p></li>
<li><p>Then the financial institution says that "although it is denoted as A on the webbpage, it is actually not A but B. B does not allow a lump-sum withdrawal. So you cannot do a withdrawal."</p></li>
<li><p>Please advise what will be the next step. </p></li>
</ol>

<p>It is unclear what binding documents you signed and which may outweigh the webpage. Generally speaking, a financial institution is not allowed to suppress contract terms with that kind of sloppy "clarifications".</p>

<ol>
<li>Before the financial institution changes its webpage, take a
screenshot that displays the fine print entitling you to the
lump-sum withdrawal. It is preferable if you could notarize what
the webpage contents at issue.</li>
<li>Check what your contract says about dispute resolution.</li>
<li>Depending on your jurisdiction, the previous step, and whether it is worth, you might want to file a complaint
with the consumer protection agency (or its financial/banking
equivalent) in lieu, or prior to, a lawsuit for injunctive relief.</li>
</ol>

<p>Assuming that you have documentation that shows you reasonably believed your investment was in A, you should immediately contact the local trading standards office and any relevant Chamber of Commerce/Better Business Bureau type organization; they have a strong interest in preventing this kind of occurrence (whether it is in fact a misunderstanding or the company not having the cashflow to honour their promises).</p>

<p>But you should also consider that it may be a straightforward scam (showing enormous returns have been achieved right up to the point where you want to withdraw money is a common confidence trick), in which case the perpetrators when investigated will just shrug, close down with all their stolen money, and re-open in another city with a new name.  My advice still holds (law enforcement will be glad of your ionformation, and you may save other victims), but don't expect to see your investment again.</p>
