internet france
How to have a refund after buying on internet
<p>I was victim of a scam on the website "leboncoin"(in France similar to ebay), I wanted to buy a second hand phone.</p>

<p>After several SMS and a phone call, the seller seemed quite correct but after making the bank transfer, I never got an answer and I never received my phone of course.</p>

<p>I have her bank account identification details(for the transfer) but her account informations corresponds to a "Nickel" account produced by the "Financière des paiements électronique" (see the opinions on google) I was only aware of this kind of scam after having made the transfer of course.</p>

<p>The other information (name, city of residence) that she had communicated to me must be false or usurped also I presume.</p>

<p>My bank covers me only on online payments with the credit card but on transfers my bank cannot refund me (I am not covered). The website le bon coin declines any responsibility about this case.</p>

<p>My question: I spent 410€ on a mobile phone I never received and the seller could never be contacted again. Is there any way I can get this amount back? If so, to whom should I turn for refund? and what steps should I take to obtain a refund?</p>

<p>Thank you for your help</p>

<p>The obvious remedy is against the seller. If you cannot identify that person, then there really is nobody else who you can make pay for this. Leboncois disclaims liability for unlawful actions by a seller (<a href="https://www.leboncoin.fr/dc/cgu/" rel="nofollow noreferrer">§5.3</a>).</p>
