lawyer customer-service postal-service threats
What kind of lawyer should I contact after not receiving the service which I paid for?
<p>I went to a courier company to pick up my package and not only was my package not released (in spite of me having all the legal documents) when I pressed for an explanation I was asked to leave the store or threatened that the police would be called. I did not threaten or raise my voice (all of this is recorded in the store camera). I want to appoint a lawyer to speak on my behalf. What kind of lawyer should I be contacting?</p>

<p>The OP did not specify the jurisdiction. It may well be a crime for a <em>postal service</em> (and some courier companies qualify as such, in some jurisdictions) to fail to release a parcel to the lawful recipient. That would be a case for the prosecutor's office. In other jurisdictions, a civil matter depending on who owns the parcel at this point -- the sender or the recipient?</p>
<p>On the other hand, there are usually two sides to such a story. I find it implausible that the courier staff would simply say &quot;no&quot; with no reason. More likely something happened <strong>in the eyes of the courier staff</strong> which prompted them to act like they did. They are in the business of delivering parcels, not in the business of frustrating customers.</p>
<p>A customer arguing a point repeatedly in a stressful situation may well appear considerably more threatening to the staff than the customer perceives himself or herself to be. The customer might think of it as being &quot;firm and non-threatening&quot; without raising a voice, the staff might think of it as being &quot;unreasonable and intruding into their personal space.&quot;</p>

<p>If you want to claim damages for not receiving the parcel then you can probably sue them in the small claims court, or whatever your local version of that is. No lawyer required.</p>
<p>Hiring a lawyer will almost certainly cost far more than any damages. That's why small claims procedures exist: to deal with such things quickly and cheaply.</p>
<p>You don't say where you are, but start by googling &quot;{your jurisdiction} small claims&quot;.</p>
