united-kingdom consumer-protection
Is giving back a voucher instead of a refund legal?
<p>In the UK there is a sport accessories and outfits retailer called SportsDirect.</p>
<p>They have this strange practice that I have never seen in any other UK retailer before, which is basically if you bought something from them but later you wanted to return it, they don't give you your money back, but instead they give you a voucher with the value that you can spend in the store.</p>
<p>I am wondering if this is legal or not, doesn't this violate consumer rights?</p>

<p><a href="/questions/tagged/england-and-wales" class="post-tag" title="show questions tagged &#39;england-and-wales&#39;" aria-label="show questions tagged &#39;england-and-wales&#39;" rel="tag" aria-labelledby="tag-england-and-wales-tooltip-container">england-and-wales</a></p>
<p>The government grants <a href="https://www.businesscompanion.info/node/469/mid/1488" rel="nofollow noreferrer">limited rights of return</a> (thanks Jen), for which you are <strong>entitled</strong> to a cash or cash-like refund (e.g. reversal of a credit card charge as described below).</p>
<p>The vendor has the option to go <em>above and beyond</em> that statutory minimum as a courtesy to the customer.  In that non-compulsory zone, <a href="https://www.businesscompanion.info/node/469/mid/1488" rel="nofollow noreferrer">they have the liberty</a> to offer store scrip rather than a cash refund.</p>
<p>Of course, any business can <em>try to cheat you</em>, and then you have to stick up for your rights by insisting or reporting to relevant authorities.</p>
<p><a href="/questions/tagged/united-states" class="post-tag" title="show questions tagged &#39;united-states&#39;" aria-label="show questions tagged &#39;united-states&#39;" rel="tag" aria-labelledby="tag-united-states-tooltip-container">united-states</a></p>
<p>If you buy <em>with a credit card</em>, <a href="https://blog.unibulmerchantservices.com/credit-card-rules-for-returns-refunds-and-exchanges-you-need-to-know/" rel="nofollow noreferrer">the rules and contractual obligations of the credit card companies</a> oblige the merchant to accept returns by doing a refund to the card. It's important to understand how this happens: the merchant isn't just picking an arbitrary amount of money and doing a new &quot;sale in reverse&quot;... they are identifying a specific past transaction that already happened, and modifying or reversing it.  That is a system safeguard so they don't credit the wrong person or be tricked into a reversal on a transaction that never happened. That's why they want your receipt.</p>
<p>On a cash transaction, it is sellers prerogative whether to issue cash or store credit.  Issuing store scrip is a reasonable option to deter theft and fraud.  For instance someone who wanted an item could get it for free, by buying the item, taking it home, returning the next day without the item, grab <em>another</em> identical item off the shelf and sneak over to the CS line and &quot;return&quot; it with yesterday's receipt.  <strong>With cash sales, that would be completely untrackable, and the thief is gone</strong>.  With credit card, they have your identity; with scrip they can &quot;flag&quot; the scrip in their system to either prevent its use and/or have a security officer detain you if you try to use it.</p>
<p>For instance American home stores will cheerfully take re-saleable condition items back even without a receipt, but will issue a store voucher for the value rather than cash. That policy would be a disaster if they refunded cash. As it is, I find it rather convenient!</p>
<p>So if you want the convenience of cash refunds, you can just use credit cards - gaining the feature at the expense of anonymity.</p>
