united-kingdom property civil-legal-system postal-service
Action to take against UPS
<p>I paid for UPS to deliver three parcels but they double charged me for that delivery.</p>
<p>UPS charged me twice for that shipment, and refused to respond to my emails and calls asking them to refund the second charge for that single shipment.</p>
<p>Now UPS are holding my parcels in their warehouse after I got my bank to return the second charge.</p>
<p>What actions can I take against UPS to get them to acknowledge my queries about the double charge, and deliver the parcels I paid to be delivered?</p>

<p>You can sue them, notice a <a href="https://www.law.cornell.edu/rules/frcp/rule_30" rel="nofollow noreferrer">Rule 30(b)(6)</a> deposition, ask a corporate representative to acknowledge your queries, and ask the court to enter an order requiring UPS to deliver your parcels.</p>
