internet australia commerce
I noticed I&#39;m overcharged for my internet in Australia. Where to complain?
<p>I have subscribed to an internet service in Australia and they overcharged me.</p>
<p>They are not following laws.
I have found a few resources to prove they are in wrong.</p>
<p><a href="https://www.business.gov.au/products-and-services/fair-trading/displaying-prices" rel="nofollow noreferrer">https://www.business.gov.au/products-and-services/fair-trading/displaying-prices</a></p>
<p><a href="https://www.accc.gov.au/business/pricing-surcharging/displaying-prices" rel="nofollow noreferrer">https://www.accc.gov.au/business/pricing-surcharging/displaying-prices</a></p>
<p>I contacted them, and they offered me a refund for my payment.
But I want more, I want them to give me the promised price and I want them to stop the misleading advertising.</p>
<p>Can you please give practical advice? When I know their action was illegal:</p>
<p>What can I do?
Where should I complain?</p>

<blockquote>
<p>I want them to give me the promised price ...</p>
</blockquote>
<p>You can’t make them do this. A business that has posted an incorrect price is <strong>not</strong> obliged to sell for that price.</p>
<p>See <a href="https://law.stackexchange.com/a/4466/344">https://law.stackexchange.com/a/4466/344</a></p>
<blockquote>
<p>... and I want them to stop the Misleading advertising</p>
</blockquote>
<p>You can’t stop them yourself but you can report them to the relevant authorities. These are the ones you linked to: NSW Fair Trading for state law breach and the ACCC for Commonwealth breaches. Misleading pricing is a breach of both state and Federal law.</p>
<blockquote>
<p>Can you please give a practical advice?</p>
</blockquote>
<p>No. If you want legal advice, hire a lawyer.</p>
<blockquote>
<p>What can I do? Where should I complain?</p>
</blockquote>
<p>See above.</p>
