european-union
Access to broken parts, after a repair, in the EU
<p>In the European Union, if a customer gets a repair performed, does he have the right to request the broken / replaced parts?</p>

<p>For example: if you get a phone screen repaired, do you have a right to request the broken screen?</p>

<p>My belief is that the broken part is your property.</p>

<p>If the merchant can't provide the broken part, can you request to be compensated for its value (as a broken part that could be reconditioned, recycled, etc)?</p>

<p>You get the parts back if that's what your contract with the repairer says. If the contract is silent on this (as most are) then the implied term would probably be that you do not get the parts back. </p>

<p>Your contract is for them to repair and return the widget - parts replaced in the widget are no longer part of your widget. They are no longer your property because title in them was exchanged for the new parts. The repairer is obliged to dispose of the parts in accordance with the law and, if they can turn that to their advantage by turning them into something of value, good for them.</p>
