united-kingdom
Is it legal that retail employees are threatened on a near daily basis (UK)?
<p>My friend works in a 2nd hand electronics shop where often customers are less than happy at prices or quality of goods they received for whatever reason. These customers often will throw tantrums and act belligerently towards staff - going so far as verbally threatening them almost every other day. The employer seems to be aware of this but isn't doing anything really to help out.</p>
<p>Regardless of how common this is, is it legal for an employer to turn a blind eye to the abuse of its staff like this?</p>
<p>Note: I am a layperson when it comes to law so let me know if this question needs improving.</p>
