consumer-protection british-columbia
Store claimed no returns without loyalty program
<p>In British Columbia, is it legal to predicate a retail return with the receipt with having made the original purchase tied to a company loyalty program account? This already contradicts the receipt I received but I want to confirm I understand the consumer protection laws before I report to their corporate.</p>

<p><a href="https://www.consumerprotectionbc.ca/about-us/our-authority-governance/" rel="nofollow noreferrer">Consumer Protection BC</a>, the consumer-protection authority in British Columbia, <a href="https://www.consumerprotectionbc.ca/2011/12/whats_your_refund_policy/" rel="nofollow noreferrer">says</a>:</p>
<blockquote>
<p>Retail sales aren’t bound by BC law to provide mandatory returns or refunds.</p>
</blockquote>
<blockquote>
<p>refund policies are not regulated by law. It is up to the consumer to find out a store’s policy. We promise it’s not difficult to do this. Just ask the nearest salesperson you see and ask “what is your return policy?”</p>
</blockquote>
