contract-law european-union breach-of-contract
Are non-guaranteed delivery service contacts legal? [EU]
<p>I had a parcel shipped with a company (not courier itself). Delivery took over 10 days instead of 2 days. During the order below message was displayed.</p>

<blockquote>
  <p>Parcel delivery within 2 working days throughout. Collection and
  delivery are not guaranteed but currently enjoy a very high success
  rate.</p>
</blockquote>

<p>Is this legal for them to simply say they can provide the service or not without any responsibility? What's to stop them from simply taking the payment and then simply doing nothing since it's not guaranteed? It seems like gambling to me since it's pure chance that your parcel will even get delivered at all let alone within specified time frame. They also take no responsibility for lost packages regardless of the cause.</p>

<p>This is within the EU so any EU law would apply.</p>

<p>You pay for an attempt to deliver. Not trying to deliver would be breach of contract. They promise a very high success rate. Having a low success rate would be misleading customers. So they MUST try to deliver and have a high success rate. Just not 100%.</p>

<p>Regarding comments: It says quite clearly that collection and delivery <em>are not guaranteed</em>. You can't just read the bits you like and ignore the bits you don't like. </p>
