covid-19 air-travel compensation
COVID-19 canceled flight, refund request rejected?
<p>I booked two domestic Malaysia flights with <a href="https://www.airasia.com/en/gb" rel="nofollow noreferrer">AirAsia</a> in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline canceled due to the COVID-19 global pandemic and the <a href="https://en.wikipedia.org/wiki/2020_Malaysia_movement_control_order" rel="nofollow noreferrer">MCO decreed by the Government of Malaysia</a>.</p>
<p>After having opened a case in March 2020 and having waited for 4 months, AirAsia now replied to my case (July 2020), rejecting to refund the price of the ticket to my bank account, only offering to give me <a href="https://www.airasiabig.com/" rel="nofollow noreferrer">BIG points</a> for future flights.</p>
<p>What are my customer rights? Does AirAsia have to refund my canceled flight ticket's price?</p>
<p>They initially enabled for requesting for a full refund via their website; <a href="https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB" rel="nofollow noreferrer">now they only display the option of a credit refund or moving the flight</a>.</p>

<p>Your rights are spelled out in the conditions of carriage contract under which purchased the ticket. It might look something <a href="https://www.airasia.com/aa/about-us/en/gb/terms-and-conditions-ak.html" rel="nofollow noreferrer">like this</a>, but as a Malaysia-internal flight the document is probably different. In that example, under &quot;cancellations&quot;, you can see that for &quot;events beyond our control&quot;, they will at their discretion reroute you to your destination, refund (if not a &quot;same day&quot; cancellation) or give you credit for future booking.</p>
